Middlewares-Linux/FreeSWITCH-l.../Agent.h

#pragma once
#include <iostream>
#include "WebSocketServer.h"
#include <boost/date_time/posix_time/posix_time.hpp>
#include "Log.h"
#include "ITimer.h"
#include "TimeScheduler.h"
#include <list>
using namespace boost::posix_time;


//类型定义：座席当前的状态
typedef enum tagAGENT_STATE
{
	AGENT_STATE_UNKNOWN = 0x00,		 // 未知

	// 座席逻辑状态
	AGENT_STATE_LOGING = 0x01,     // 登录中
	AGENT_STATE_FREE = 0x02,		// 空闲
	AGENT_STATE_BUSY = 0x03,		// 通话中
	AGENT_STATE_POST_PROCESSING = 0x04,		// 话后处理
	AGENT_STATE_REPOSE = 0x05,		// 小休
	AGENT_STATE_REQUESTED = 0x06,		// 被请求
	AGENT_STATE_LOGOUT = 0x07		// 注销
} AGENT_STATE;

class Agent
{
public:
	Agent(std::string a_AgentID,std::string a_ExtID);
	Agent(std::string a_AgentID, std::string a_ExtID,std::string a_Group);
	virtual ~Agent();

	void removeAgent(std::string HostAgent);  // 签出
	bool setState(AGENT_STATE a_AgentState);

	std::string assoExten(void) const { return m_Exten; }				// 读取关联的分机ID
	std::string id(void) const { return m_AgentID; }			        // 读取座席工号
	bool isRepose(void) const { return m_IsRepose; }			       // 读取座席是否置忙
	AGENT_STATE state() const { return m_State; }                       // 坐席状态
	std::string state_s() ;
	websocketpp::connection_hdl hdl() const { return m_hdl; }
	websocketpp::connection_hdl& hdl() { return m_hdl; }

	std::list<std::string> groups() const { return m_Groups; };
	std::string group() const { return m_Group; };
private:
	bool __login();
	bool __logout();
	std::string __FormatTime(ptime time);
	ptime __getCurTime();
	int64_t __subTime(ptime before, ptime after);
protected:
	//virtual void onTimer();  // 定时器函数

private:
	std::string m_AgentID;
	std::string m_Exten;
	bool		m_IsRepose;			// 是否小休
	AGENT_STATE m_State;

	ptime      m_TimeLogin;
	ptime      m_TimeLogout;

	uint64_t	m_LoginTimes;				// 签入时长
	uint32_t	m_FreeTimes;				// 空闲时长
	uint32_t	m_ReposeTimes;				// 小休时长
	uint32_t	m_TalkTimes;				// 通话时长
	uint32_t	m_ReposeNum;				// 小休次数
	uint32_t	m_AnswerNum;				// 应答次数
	uint32_t	m_LogoutType;				// 签出类型 

	std::list<std::string> m_Groups;        // 坐席组，分割后
	std::string m_Group;  // 坐席组，未分割

	websocketpp::connection_hdl m_hdl;
};