Middlewares-Linux/FreeSWITCH-l.../OperationRea...

#include "OperationReactor.h"
#include "Operation.h"
#include "ChanExten.h"
#include "ChanTrunk.h"
#include "Log.h"
#include "OpMakeCall.h"
#include "OpTransfer.h"
#include "OpMeeting.h"
#include "OpHoldon.h"
#include "OpHangup.h"
#include "OpListen.h"
#include "OpInsert.h"
#include "OpInstead.h"
#include "OpIntercept.h"
#include "OpMute.h"
#include "OpRecord.h"
#include "OpMyd.h"
#include "OpAutoCall.h"
#include "VirtualChan.h"
#include "FsProxy.h"
#include "JsonStringMaker.h"

COperationReactor::COperationReactor()
{
}

COperationReactor::~COperationReactor()
{
}

bool COperationReactor::procOperation(long Instance, uint32_t OpType, uint32_t ResID, LineOpParam * pParam)
{
	LOG_INFO("{OperationReactor}: 通道操作, OpType = %lu,通道[%lu]", OpType, ResID);
	bool Res = false;
	switch (OpType)
	{
	case LINE_OP_MAKE_CALL:				// 座席外呼
		Res = __procOpMakeCall(Instance, ResID, pParam);
		break;
	case LINE_OP_HANG_UP:				// 挂机
		Res = __procOpHangUp(Instance, ResID, pParam);
		break;
	case LINE_OP_TRANSFER:				// 呼叫转移
		Res = __procOpTransfer(Instance, ResID, pParam);
		break;
	case LINE_OP_CONFERENCE:			// 单步会议
		Res = __procOpMeeting(Instance, ResID, pParam);
		break;
	case LINE_OP_HOLD:					// 保持
		Res = __procOpHold(Instance, ResID, pParam);
		break;
	case LINE_OP_TAKEBACK:				// 接回
		Res = __procOpTakeBack(Instance, ResID, pParam);
		break;
	case LINE_OP_LISTEN:               // 监听
		Res = __procOpListen(Instance, ResID, pParam);
		break;
	case LINE_OP_INSERT:		      // 强插
		Res = __procOpInsert(Instance, ResID, pParam);
		break;
	case LINE_OP_INSTEAD:	          // 代接
		Res = __procOpInstead(Instance, ResID, pParam);
		break;
	case LINE_OP_GRAB :	             // 强截
		Res = __procOpIntercept(Instance, ResID, pParam);
		break;
	case LINE_OP_RECORD:				// 录音
		Res = __procOpRecord(Instance, ResID, pParam);
		break;
	case LINE_OP_TURNIVR:               // 满意度
		Res = __procOpMyd(Instance, ResID, pParam);
		break;
	case LINE_OP_MUTE_BEGIN:			// 静音开始
		Res = __procOpMuteOn(Instance, ResID, pParam);
		break;
	case LINE_OP_MUTE_END:				// 静音结束
		Res = __procOpMuteOff(Instance, ResID, pParam);
		break;
	case LINE_OP_AUTO_CALL:            // 自动外呼
		Res = __procOpAutoCall(Instance, ResID, pParam);
		break;
	default:
		break;
	}
	return Res;
}

void COperationReactor::onOpProcess(long Instance, uint32_t HostChanNo, uint32_t AssoChanNo, DEV_RES_TYPE AssoChanType, std::string CallerNum, std::string CalleeNum)
{
}

void COperationReactor::onOpResult(long Instance, bool IsSucceed)
{
	// 通知操作结果
}

void COperationReactor::onOpResult(long Instance, COperation * pOp, bool IsSucceed, std::string DestNum, std::string CurOpType)
{
	if (pOp == nullptr) return;
	int OpType = pOp->type();
	//if (CurOpType != "MuteOn" && (CurOpType != "Hold"))    // 静音,保持操作时不能释放op 
	//{
	//	if (__delOperation(pOp))		// 非取消操作的返回结果
	//	{
	//		LOG_DEBUG("释放操作[%d]", pOp->type());
	//		// 关闭线路关联
	//		pOp->detachHostChan();
	//		// 释放操作
	//		FS_LINK_DELETE(pOp);
	//	} // end if
	//}

	if ((CurOpType != "MuteOn" && (CurOpType != "Hold")) || IsSucceed == false)    // 静音,保持操作时不能释放op 
	{
		if (__delOperation(pOp))		// 非取消操作的返回结果
		{
			LOG_DEBUG("释放操作[%d]", pOp->type());
			// 关闭线路关联
			pOp->detachHostChan();
			// 释放操作
			FS_LINK_DELETE(pOp);
		} // end if
	}

	std::string data;
	switch (OpType)
	{
	case LINE_OP_MAKE_CALL:      // 外呼
		data = CFsProxy::GetInstance().creatJson("MakeCall", IsSucceed);
		break;
	case LINE_OP_HANG_UP:        // 挂机
		data = CFsProxy::GetInstance().creatJson("DropCall", IsSucceed);
		break;
	case LINE_OP_HOLD:		    // 保持
		data = CFsProxy::GetInstance().creatJson("Hold", IsSucceed);
		break;
	//case LINE_OP_TAKEBACK:		// 接回
	//	data = CFsProxy::GetInstance().creatJson("Retrieve", IsSucceed);
	//	break;
	case LINE_OP_TRANSFER:     // 转移
		data = CFsProxy::GetInstance().creatJson("Transfer", IsSucceed);
		break;
	case LINE_OP_CONFERENCE:   // 会议
		data = CFsProxy::GetInstance().creatJson("Meeting", IsSucceed);
		break;
	case LINE_OP_LISTEN:      // 监听
		data = CFsProxy::GetInstance().creatJson("Listen", IsSucceed);
		break;
	case LINE_OP_INSERT:		      // 强插
		data = CFsProxy::GetInstance().creatJson("Insert", IsSucceed);
		break;
	case LINE_OP_INSTEAD:	          // 代接
		data = CFsProxy::GetInstance().creatJson("Instead", IsSucceed);
		break;
	case LINE_OP_GRAB:	             // 强截
		data = CFsProxy::GetInstance().creatJson("Intercept", IsSucceed);
		break;
	case LINE_OP_RECORD:				// 录音
		data = CFsProxy::GetInstance().creatJson("Record", IsSucceed);
		break;
	case LINE_OP_MUTE_BEGIN:			// 静音开始
	{
		data = CFsProxy::GetInstance().creatJson("MuteOn", IsSucceed);
	if (CurOpType == "MuteOff")
		data = CFsProxy::GetInstance().creatJson("MuteOff", IsSucceed);
	}
		break;
	//case LINE_OP_MUTE_END:				// 静音结束
	//	data = CFsProxy::GetInstance().creatJson("MuteOff", IsSucceed);
	//	break;
	default:
		break;
	}

	if (CurOpType == "Break" || CurOpType == "Retrieve")
	data = CFsProxy::GetInstance().creatJson(CurOpType, IsSucceed);
	
	if(!data.empty())
	CFsProxy::GetInstance().send2Agent(DestNum, data);
}

void COperationReactor::onOpFromDev(VirtualChan * pChan, DEV_OP OpType, std::string CallerNum, std::string CalleeNum)
{
}

bool COperationReactor::onExtenCallFromDev(VirtualChan * pHostChan, PCHAN_EVENT_NOTIFY pNotify)
{
	COpMakeCall* pMakeCall = new COpMakeCall(this, FS_LINK_INSTANCE_INVALID);
	pMakeCall->attachHostChan(pHostChan);
	if (pMakeCall->start(pNotify))
	{
		__addOperation(pMakeCall);
		return true;

	}
	else
	{
		pMakeCall->detachHostChan();
		FS_LINK_DELETE(pMakeCall);
		return false;
	}
}
void COperationReactor::onEslEvtBgJobDone(PBG_JOB_NOTIFY pNotify)
{
	if (pNotify == nullptr) return;

	COperation* pOperation = __getOperation(pNotify->JobInstance);
	if (pOperation != nullptr)
		pOperation->onBackgroudJobDone(pNotify);
}
void COperationReactor::onEslEvtChanState(long OpInstance, VirtualChan * pChan)
{
	COperation* pOperation = __getOperation(OpInstance);
	if (pOperation != nullptr)
		pOperation->onAssoChanStateUpdated(pChan);
}
void COperationReactor::__addOperation(COperation * pOperation)
{
	std::unique_lock<std::mutex> lock(m_TaskLock);
	m_TableOperation[pOperation->uniqueId()] = pOperation;
}

bool COperationReactor::__delOperation(COperation * pOperation)
{
	std::unique_lock<std::mutex> lock(m_TaskLock);
	size_t i = m_TableOperation.erase(pOperation->uniqueId());
	return i > 0 ? true : false;
}

COperation * COperationReactor::__getOperation(long OpId)
{
	std::unique_lock<std::mutex> lock(m_TaskLock);
	auto it = m_TableOperation.find(OpId);
	if (it != m_TableOperation.end()) return it->second;
	return nullptr;
}

bool COperationReactor::__execOp(COperation * pOp, LineOpParam * pParam)
{
	__addOperation(pOp);

	if (pOp->start(pParam))
		return true;

	if (__delOperation(pOp))
	{
		pOp->detachHostChan();
		FS_LINK_DELETE(pOp);
	}
	return false;
}

bool COperationReactor::__procOpMakeCall(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN(("{OperationReactor}: 执行分机呼叫失败, 未找到分机通道[%lu], DestNum = %s"), ResID, pParam->szParam2.c_str());
		return false;
	}

	// 生成外呼操作类
	COperation* pOp = new COpMakeCall(this, Instance);
	if (!pOp->attachHostChan(pExten))
	{
		// 如果线路正在执行其它操作
		LOG_WARN(("{OperationReactor}: 执行分机呼叫失败, 无法绑定通道[%lu], ChanCurTask = %d, DestNum = %s"), ResID,
			(pExten->currOp() == NULL ? LINE_OP_UNKNOWN : pExten->currOp()->type()), pParam->szParam2.c_str());

		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpHangUp(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 查找要挂机的线路
	VirtualChan* pChan = CFsProxy::GetInstance().getExten(ResID);
	if (pChan == nullptr)
		pChan = CFsProxy::GetInstance().getTrunk(ResID);
	if (pChan == nullptr)
	{
		LOG_WARN(("{OperationReactor}: 执行挂机操作失败, 未找到通道[%lu]"), ResID);
		return false;
	} // end if



	// 如果线路正在执行其它操作
	if (pChan->currOp() != nullptr)
	{
		if (pChan->currOp()->type() == LINE_OP_HANG_UP)
		{
			LOG_INFO(("{OperationReactor}: 当前线路正在执行挂机"));
			return false; // 使任务删除
		}
		LOG_INFO(("{OperationReactor}: 执行挂机, 当前线路绑定操作, Operation = %d"), pChan->currOp()->type());
		return pChan->currOp()->hangup(Instance);
	}

	if (pChan->state() == CHAN_LOGIC_STATE_FREE || pChan->state() == CHAN_LOGIC_STATE_DISABLED)
	{
		LOG_INFO(("{OperationReactor}: 当前线路已挂机"));
		return false; // 使任务删除
	}

	// 执行挂机操作
	COperation* pOp = new COpHangup(this, Instance);
	if (!pOp->attachHostChan(pChan))
	{
		LOG_WARN(("{OperationReactor}: 执行挂机操作失败, 无法绑定通道[%lu], ChanCurTask = %d"), ResID,
			(pChan->currOp() == nullptr ? LINE_OP_UNKNOWN : pChan->currOp()->type()));
		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpTransfer(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 通过设备资源查找主控线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN(("{OperationReactor}: 执行呼叫转移失败, 未找到分机通道[%lu], DestNum = %s"), ResID, pParam->szParam2.c_str());
		return false;
	}

	COperation* pOp = new COpTransfer(this, Instance);
	if (!pOp->attachHostChan(pExten))
	{
		// 如果通道正在执行其它操作
		LOG_WARN(("{OperationReactor}: 执行呼叫转移失败, 无法绑定通道[%lu], ChanCurTask = %d, DestNum = %s"), ResID,
			(pExten->currOp() == NULL ? LINE_OP_UNKNOWN : pExten->currOp()->type()), pParam->szParam2.c_str());
		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpMeeting(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 通过设备资源查找主控线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN(("{OperationReactor}: 执行会议操作失败, 未找到分机通道[%lu], DestNum = %s"), ResID, pParam->szParam2.c_str());
		return false;
	}

	COperation* pOp = new COpMeeting(this, Instance);
	if (!pOp->attachHostChan(pExten))
	{
		// 如果线路正在执行其它操作
		LOG_WARN(("{OperationReactor}: 执行会议操作失败, 无法绑定通道[%lu], ChanCurTask = %d, DestNum = %s"), ResID,
			(pExten->currOp() == NULL ? LINE_OP_UNKNOWN : pExten->currOp()->type()), pParam->szParam2.c_str());
		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpHold(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 通过设备资源查找主控线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN(("{OperationReactor}: 执行保持操作失败, 未找到分机通道[%lu]"), ResID);
		return false;
	}

	// 生成保持操作类
	COperation* pOp = new COpHoldon(this, Instance);
	if (!pOp->attachHostChan(pExten))
	{
		// 如果线路正在执行其它操作
		LOG_WARN(("{OperationReactor}: 执行保持操作失败, 无法绑定通道[%lu], ChanCurTask = %d"), ResID,
			(pExten->currOp() == nullptr ? LINE_OP_UNKNOWN : pExten->currOp()->type()));
		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpTakeBack(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 通过设备资源查找主控线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN(("{OperationReactor}: 执行保持接回操作失败, 未找到分机通道[%lu]"), ResID);
		return false;
	}

	// 如果线路正在执行其它操作
	COperation* pCurrOp = pExten->currOp();
	if (pCurrOp == nullptr || pCurrOp->type() != LINE_OP_HOLD)
	{
		LOG_WARN(("{OperationReactor}: 执行保持接回操作失败, 分机通道[%lu]当前未保持"), ResID);
		return false;
	}

	// 执行取消静音操作
	return pCurrOp->cancel(Instance);
}

bool COperationReactor::__procOpMuteOn(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 通过设备资源查找主控线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN("{OperationReactor}: 执行静音操作失败, 未找到分机通道[%lu]", ResID);
		return false;
	}

	// 生成静音操作类
	COperation* pOp = new COpMute(this, Instance);
	if (!pOp->attachHostChan(pExten))
	{
		// 如果线路正在执行其它操作
		LOG_WARN("{OperationReactor}: 执行静音操作失败, 无法绑定通道[%lu], ChanCurTask = %d", ResID,
			(pExten->currOp() == nullptr ? LINE_OP_UNKNOWN : pExten->currOp()->type()));
		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpMuteOff(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 通过设备资源查找主控线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN("{OperationReactor}: 执行取消静音操作失败, 未找到分机通道[%lu]", ResID);
		return false;
	}

	// 如果线路正在执行其它操作
	COperation* pCurrOp = pExten->currOp();
	if (pCurrOp == nullptr || pCurrOp->type() != LINE_OP_MUTE_BEGIN)
	{
		LOG_WARN("{OperationReactor}: 执行取消静音操作失败, 分机通道[%lu]当前未静音", ResID);
		return false;
	}

	// 执行取消静音操作
	return pCurrOp->cancel(Instance);
}

bool COperationReactor::__procOpListen(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 通过设备资源查找主控线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN("{OperationReactor}: 执行监听操作失败, 未找到分机通道[%lu], DestNum = %s",ResID, pParam->szParam2.c_str());
		return false;
	}

	// 生成强插操作类
	COperation* pOp = new COpListen(this, Instance);
	if (!pOp->attachHostChan(pExten))
	{
		// 如果线路正在执行其它操作
		LOG_WARN("{OperationReactor}: 执行监听操作失败, 无法绑定通道[%lu], ChanCurTask = %d, DestNum = %s",
			ResID, (pExten->currOp() == nullptr ? LINE_OP_UNKNOWN : pExten->currOp()->type()), pParam->szParam2.c_str());
		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpInsert(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 通过设备资源查找主控线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN("{OperationReactor}: 执行强插操作失败, 未找到分机通道[%lu], DestNum = %s", ResID, pParam->szParam2.c_str());
		return false;
	}

	// 生成强插操作类
	COperation* pOp = new COpInsert(this, Instance);
	if (!pOp->attachHostChan(pExten))
	{
		// 如果线路正在执行其它操作
		LOG_WARN("{OperationReactor}: 执行强插操作失败, 无法绑定通道[%lu], ChanCurTask = %d, DestNum = %s",
			ResID, (pExten->currOp() == NULL ? LINE_OP_UNKNOWN : pExten->currOp()->type()), pParam->szParam2.c_str());
		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpInstead(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 通过设备资源查找主控线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN("{OperationReactor}: 执行代接操作失败, 未找到分机通道[%lu], DestNum = %s", ResID, pParam->szParam2.c_str());
		return false;
	}

	// 生成代接操作类
	COperation* pOp = new COpInstead(this, Instance);
	if (!pOp->attachHostChan(pExten))
	{
		// 如果线路正在执行其它操作
		LOG_WARN("{OperationReactor}: 执行代接操作失败, 无法绑定通道[%lu], ChanCurTask = %d, DestNum = %s",
			ResID, (pExten->currOp() == nullptr ? LINE_OP_UNKNOWN : pExten->currOp()->type()), pParam->szParam2.c_str());
		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpIntercept(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 通过设备资源查找主控线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN("{OperationReactor}: 执行强截操作失败, 未找到分机通道[%lu], DestNum = %s", ResID, pParam->szParam2.c_str());
		return false;
	}

	// 生成强截操作类
	COperation* pOp = new COpIntercept(this, Instance);
	if (!pOp->attachHostChan(pExten))
	{
		// 如果线路正在执行其它操作
		LOG_WARN("{OperationReactor}: 执行强截操作失败, 无法绑定通道[%lu], ChanCurTask = %d, DestNum = %s",
			ResID, (pExten->currOp() == NULL ? LINE_OP_UNKNOWN : pExten->currOp()->type()), pParam->szParam2.c_str());
		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpRecord(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 查找要录音的线路
	VirtualChan* pChan = CFsProxy::GetInstance().getTrunk(ResID);
	if (pChan == nullptr)
		pChan = CFsProxy::GetInstance().getExten(ResID);
	if (pChan == nullptr)
	{
		LOG_WARN("{OperationReactor}: 执行录音操作失败, 未找到通道[%lu]", ResID);
		return false;
	} // end if

	// 生成录音操作类
	COperation* pOp = new COpRecord(this, Instance);
	if (!pOp->attachHostChan(pChan))
	{
		// 如果线路正在执行其它操作
		LOG_WARN("{OperationReactor}: 执行录音操作失败, 无法绑定通道[%lu], ChanCurTask = %d", ResID,
			(pChan->currOp() == nullptr ? LINE_OP_UNKNOWN : pChan->currOp()->type()));
		FS_LINK_DELETE(pOp);
		return false;
	}

	// 启动操作
	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpMyd(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 查找要转IVR的线路
	ChanExten* pExten = CFsProxy::GetInstance().getExten(ResID);
	if (pExten == nullptr)
	{
		LOG_WARN("{OperationReactor}: 执行跳转IVR操作失败, 未找到分机通道[%lu]", ResID);
		return false;
	} // end if

	// 执行转IVR操作
	COperation* pOp = new COpMyd(this, Instance);
	if (!pOp->attachHostChan(pExten))
	{
		LOG_WARN("{OperationReactor}: 执行跳转IVR操作失败, 无法绑定通道[%lu], ChanCurTask = %d", ResID,
			(pExten->currOp() == nullptr ? LINE_OP_UNKNOWN : pExten->currOp()->type()));
		FS_LINK_DELETE(pOp);
		return false;
	} // end if

	return __execOp(pOp, pParam);
}

bool COperationReactor::__procOpAutoCall(long Instance, uint32_t ResID, LineOpParam * pParam)
{
	// 生成自动呼叫操作类
	COperation* pOp = new COpAutoCall(this, Instance);

	// 启动操作
	return __execOp(pOp, pParam);
}

COperationReactor COperationReactor::instance;