Middlewares-Linux/FreeSWITCH-l.../FsProxy.cpp

#include "FsProxy.h"
#include "EslGateway.h"
#include "Config.h"
#include "ChanTrunk.h"
#include "ChanExten.h"
#include "Session.h"
#include "Config.h"
#include "OperationReactor.h"
#include "JsonStringMaker.h"
#include <string>
#include <string.h>
#include "SoftAuth.h"


CFsProxy::CFsProxy() : m_Gateway(this)
{
}

CFsProxy::~CFsProxy()
{
	release();
}

bool CFsProxy::init()
{
	CConfig *cfg = CConfig::GetInstance();
	tts.Init(cfg->ttsPath());  // 初始化tts路径

	if (!JdbcHelper::GetInstance()->init(cfg->dbAddr(), cfg->dbUser(), cfg->dbPwd(), cfg->dbDatabase()))
	{
		LOG_ERROR("程序运行失败,数据库驱动加载失败");
		return false;
	}
	if (JdbcHelper::GetInstance()->jdbc_connect(false))
	{
		LOG_ERROR("程序运行失败,数据库连接失败");
		return false;
	}
	LOG_INFO("数据库连接成功。");

	//std::string sql = "update agent set exten = ''";
	std::string sql = "delete from rep_agent ";
	JdbcHelper::GetInstance()->jdbc_executeUpdate(sql, [](sql::PreparedStatement* stmt) {

	}, [sql](sql::SQLException &e) {
		Format fmt("Sql执行失败,错误信息:[%s],Sql[%s]");
		fmt % e.what() % sql;
		LOG_ERROR(fmt.str().c_str());
	});

	m_VideoOffice.initVideoExten();
	m_DepttelOffice.InitDepttelext();

	if (!m_Server.init(cfg->wsPort()))
	{
		LOG_ERROR("程序运行失败，请检查端口[%d]是否已被占用", cfg->wsPort());
		return false;
	}
	LOG_INFO("websocket服务打开成功，占用端口[%d]", cfg->wsPort());
	m_Server.setCallbackRecvMsg(std::bind(&CFsProxy::__recvMsgFun, this, std::placeholders::_1, std::placeholders::_2));
	m_Server.setCallbackClose(std::bind(&CFsProxy::__closeFun, this, std::placeholders::_1));

	m_AutoCall.setDetalTaskFun(std::bind(&CFsProxy::__doAutoTask, this, std::placeholders::_1));
	//m_AutoCall.startTask();
	return __init();
}

void CFsProxy::release(void)
{
	m_Server.stop();
	m_AutoCall.stopTask();
	m_Gateway.delAgentAll();
	m_Gateway.stop();
	__freeAgent();
	__freeSession();
	__freeExten();
	__freeTrunkChan();
	JdbcHelper::GetInstance()->jdbc_close_connect();
}

void CFsProxy::run(void)
{
	m_Server.run();
}
/*****************************************************************
**【函数名称】	onChanRegist
**【函数功能】	通道注册的处理函数
**【参数】
**【返回值】
****************************************************************/
void CFsProxy::onChanRegist(DEV_RES_TYPE ChanType, uint32_t ChanNo, CHAN_LOGIC_STATE ChanState)
{
	Format fmt("通道注册: ChanType = %d,ChanNo = %d,ChanState = %d");
	fmt % ChanType % ChanNo % ChanState;
	LOG_INFO_S(fmt);
}
/*****************************************************************
**【函数名称】	onExtenDestroy
**【函数功能】	分机销毁的处理函数
**【参数】
**【返回值】
****************************************************************/
void CFsProxy::onExtenDestroy(uint32_t ExtenNo)
{
}
/*****************************************************************
**【函数名称】	onExtenDirectOp
**【函数功能】	分机直接操作启动
**【参数】		OpType			启动的操作类型
				pHostChan		触发事件的通道
				pNotify			触发操作事件内容
**【返回值】
****************************************************************/
void CFsProxy::onExtenDirectOp(DEV_OP OpType, VirtualChan * pHostChan, PCHAN_EVENT_NOTIFY pNotify)
{
	switch ((int)OpType)
	{
	case DEV_OP_CALL_OUT:
	{
		if (!COperationReactor::GetInstance()->onExtenCallFromDev(pHostChan, pNotify))
			__kill(FS_LINK_JOBID_INVALID, pHostChan->chanId());
	}
	break;
	} // end switch
}
/*****************************************************************
**【函数名称】	onChanStateUpdate
**【函数功能】	通道状态更新处理
**【参数】
**【返回值】
*****************************************************************/
void CFsProxy::onChanStateUpdate(long OpInstance, VirtualChan * pChan)
{
	if (OpInstance != FS_LINK_INSTANCE_INVALID && pChan != nullptr)
		COperationReactor::GetInstance()->onEslEvtChanState(OpInstance, pChan);

	if (pChan == nullptr)
		return;

	// 发送通道/线路状态到坐席
	DEV_RES_TYPE devType = pChan->type();               // 通道类型
	std::string chanNo = std::to_string(pChan->no());   // 通道号 中继号或分机号
	//CHAN_LOGIC_STATE 
	uint32_t chanState = pChan->state();        // 通道状态

	if ((pChan->state() & HELD_STATE_IND_MASK) == INNER_STATE_HELD)
	{
		chanState = (pChan->state() & HELD_STATE_IND_MASK);
	}

	std::string lineType = "未知";
	if (devType == DEV_RES_TYPE_EXT)
	{
		lineType = std::string("内线");
	}
	else if (devType == DEV_RES_TYPE_TRUNK) {
		lineType = std::string("外线");

	}

	std::string state;
	switch (chanState)
	{
	case CHAN_LOGIC_STATE_DISABLED:           // 不可用
		state = "不可用";
		break;
	case CHAN_LOGIC_STATE_FREE:               // 空闲
		state = "空闲";
		break;
	case CHAN_LOGIC_STATE_INIT:               // 摘机等待拨号
		state = "摘机等待拨号";
		break;
	case CHAN_LOGIC_STATE_DIALING:            // 拨号
		state = "拨号";
		break;
	case CHAN_LOGIC_STATE_RING_BACK:          // 呼出振铃
		state = "呼出振铃";
		break;
	case CHAN_LOGIC_STATE_ALERTING:           // 来电振铃
		state = "来电振铃";
		break;
	case CHAN_LOGIC_STATE_TALKING:            // 通话中
		state = "通话中";
		break;
	case CHAN_LOGIC_STATE_STANDBY:            // 中继通道可响应APP（此状态仅用作DevLink侧，不可传至CTI）
		break;
	case CHAN_LOGIC_STATE_HELD:               // 通话保持中(保持状态的使用须与原通道状态按位或和与)
		state = "通话保持中";
		break;
	}
	Format fmt("lineType = %s[%s],lineState = %s,chanState = %d");
	fmt % lineType % chanNo % state % chanState;
	LOG_DEBUG_S(fmt.str());

	if (devType == DEV_RES_TYPE_EXT) {
		// 更新督办分机状态
		if (m_DepttelOffice.UpdateDepttelext(pChan->no(), chanState)) {
			return;
		}
	}
	
	if (devType == DEV_RES_TYPE_EXT) {
		map<std::string, Agent*>::iterator it;

		std::unique_lock<std::mutex>lock(m_AgentLock);
		it = m_MapAgent.find(chanNo);

		if (it != m_MapAgent.end()) {
			if (it->second == nullptr) {
				LOG_WARN("查到分机[%s]对应坐席空", chanNo.c_str());
				return;
			}

			if (chanState == CHAN_LOGIC_STATE_FREE) {
				
				if (it->second->isRepose()) {
					it->second->setState(AGENT_STATE_REPOSE);
					state = it->second->state_s();
				}
				else {
					if (it->second->state() == AGENT_STATE_BUSY) {
						__setStatePostProcessing(it->second->id()); // 在fs中设置坐席话后处理
						it->second->setState(AGENT_STATE_POST_PROCESSING);
						state = it->second->state_s();
					}
					else {
						it->second->setState(AGENT_STATE_FREE);
					}
				}

				// 发送挂机事件
				std::string data = creatJson("DropCall", "挂机");
				m_Server.sendMsg(it->second->hdl(), data);
			}
			else if (chanState == CHAN_LOGIC_STATE_TALKING) {
				it->second->setState(AGENT_STATE_BUSY);
			}
			else if (chanState == CHAN_LOGIC_STATE_RING_BACK || chanState == CHAN_LOGIC_STATE_ALERTING) {
				if (AGENT_STATE_REQUESTED == it->second->state()) {  // 当前状态已通知过，不在重复通知
					return;
				}
				it->second->setState(AGENT_STATE_REQUESTED);
			}

			if (!state.empty()) { // 过滤掉保持状态
				std::string data = creatJson("LineState", state);
				m_Server.sendMsg(it->second->hdl(), data);

				data = creatJson("Monitor", state, it->second->id(), chanNo);
				m_MonitAgents.loopAgent(m_Server, data);  // 通知班长坐席监控
			}
			__agentDetail(lock.release()); // 通知坐席详情变化
		}
		else {
			LOG_WARN("线路状态通知失败，找不到分机[%s]对应的坐席", chanNo.c_str());
		}
	}
	else if (devType == DEV_RES_TYPE_TRUNK) {
		if (CHAN_LOGIC_STATE_ALERTING == chanState) {
			__agentDetailTrunkChange(1);  // 计算呼入数量
		}
		else if (CHAN_LOGIC_STATE_FREE == chanState) {
			__agentDetailTrunkChange(-1);
		}
	}
}

void CFsProxy::onChanPoor(Session * pSession, PCHAN_EVENT_NOTIFY pNotify)
{
	LOG_INFO_S(boost::str(Format("空闲通道枯竭,主动挂断，ChanId = %s ,caller = %s") % pNotify->ChanId % pNotify->Caller).c_str());
	__kill(FS_LINK_JOBID_INVALID, pNotify->ChanId);
}

void CFsProxy::onCallcenterQueue(const std::string & strQueueName, const std::string & strQueueCount)
{
	std::unique_lock<std::shared_mutex>lock(m_mutQueryCount);
	m_QueryCount[strQueueName] = strQueueCount;
	Json::Value root;
	Json::StreamWriterBuilder jsrocd;
	root["Type"] = "WaitCount";
	root["Result"] = true;
	std::int32_t nTotal = 0;

	for (auto it = m_QueryCount.begin(); it != m_QueryCount.end(); ++it) {
		root[it->first] = it->second;
		try {
			auto n = stoi(it->second);
			nTotal += n;
		}
		catch (const std::exception& e) {
			LOG_ERROR("坐席组[%s]数量[%s]转换失败:[%s]", it->first.c_str(), it->second.c_str(), e.what());
		}
	}

	root["Total"] = nTotal;
	auto strJson = Json::writeString(jsrocd, root);

	// 发送给需要的坐席
	for (auto it = m_subWaitCount.begin(); it != m_subWaitCount.end();) {
		auto bOk = m_Server.sendMsg(*it, strJson);
		if (bOk) {
			++it;
		}
		else {
			it = m_subWaitCount.erase(it);
		}
	}
}

void CFsProxy::onEslDisconnect(void)
{
	// esl 断开重连
	m_Gateway.stop();
	__freeSession();
	__freeExten();
	__freeTrunkChan();

	LOG_WARN_S("ESL断开重新初始化...");
	while (!__init())
	{
		LOG_WARN_S("ESL重连中...")
			this_thread::sleep_for(std::chrono::seconds(5));
	}
	LOG_INFO_S("ESL重新初始化成功...");
}

void CFsProxy::onEslExtenReg(uint32_t ExtenNo, string ExtenIp)
{
	ChanExten* pExten = getExten(ExtenNo);
	if (pExten == nullptr)
	{
		__addExten(ExtenNo);
	}
	else
	{
		if (pExten->isVoid())	// 若被丢弃，则改变丢弃状态
			pExten->discard(false);
	}
}

void CFsProxy::onEslExtenUnreg(uint32_t ExtenNo)
{
	std::string agentId;
	{
		std::unique_lock<std::mutex>lock(m_AgentLock);
		auto it = m_MapAgent.find(std::to_string(ExtenNo));
		if (it != m_MapAgent.end())
		{
			agentId = it->second->id();
			it->second->removeAgent("分机掉线");
			//m_Gateway.delAgent(it->second->id());   // callcenter模块中删除
			m_Gateway.delAgent(it->second->id(), it->second->groups());
			m_Server.sendMsg(it->second->hdl(), creatJson("Logout", "分机掉线"));
			m_MapAgent.erase(it);                   // 从签入列表中删除
		}
	}

	if (!agentId.empty())
	{
		std::string data = creatJson("Monitor", "签出", agentId, std::to_string(ExtenNo));
		m_MonitAgents.loopAgent(m_Server, data);  // 通知班长坐席监控
	}

	__delExten(ExtenNo);
}

void CFsProxy::onEslEvtBgJobDone(PBG_JOB_NOTIFY pNotify)
{
	COperationReactor::GetInstance()->onEslEvtBgJobDone(pNotify);
}

void CFsProxy::onEslEvtChannel(PCHAN_EVENT_NOTIFY pNotify)
{
	Session* pSession = __getSession(pNotify);
	if (pSession == nullptr)
	{
		Format fmt("{FsProxy}: 通道事件，没有找到会话,EslEventId=%d,ChanId[%s],CallId[%s],Caller[%s],Callee[%s],CcId[%s]");
		fmt % pNotify->EventId % pNotify->ChanId % pNotify->CallId % pNotify->Caller % pNotify->Callee % pNotify->CcId;
		LOG_WARN_S(fmt.str());
		return;
	}
	pSession->onChanEvent(pNotify);
	if (pSession->isVoid())
		__delSession(pSession->id());
}

void CFsProxy::onEslEvtDtmf(PDTMF_NOTIFY pNotify)
{
}

void CFsProxy::onEslEvtHold(PHOLD_NOTIFY pNotify)
{
	if (pNotify == nullptr) return;
	Session* pSession = __getSession(pNotify->CallId);
	if (pSession != nullptr)
		pSession->onChanHold(pNotify);
}

bool CFsProxy::send2Agent(std::string ExtenNo, std::string Data)
{
	std::unique_lock<std::mutex>lock(m_AgentLock);
	auto it = m_MapAgent.find(ExtenNo);
	if (it != m_MapAgent.end())
	{
		if (m_Server.sendMsg(it->second->hdl(), Data))
		{
			LOG_DEBUG("成功发送到坐席[%s]-分机[%s],msg[%s]", it->second->id().c_str(), ExtenNo.c_str(), Data.c_str());
			return true;
		}
	}
	Format fmt("坐席通知失败,找不到分机对应的坐席，分机[%s],msg[%s]");
	fmt % ExtenNo % Data;
	LOG_WARN_S(fmt.str());
	return false;
}

ChanExten * CFsProxy::getExten(uint32_t ExtenNo)
{
	auto it = m_MapChanExt.find(ExtenNo);
	if (it != m_MapChanExt.end()) return it->second;
	return nullptr;
}

ChanTrunk * CFsProxy::getTrunk(uint32_t TrunkNo)
{
	if (TrunkNo <= 0 || TrunkNo > m_ArrayTrunk.size())
		return nullptr;
	return m_ArrayTrunk[--TrunkNo];
}

void CFsProxy::delChan(VirtualChan * pChan)
{
	if (pChan->type() == DEV_RES_TYPE_EXT)
		__delExten(pChan->no());
}

ChanTrunk * CFsProxy::getFreeTrunk(void)
{
	for (size_t i = 0; i < m_ArrayTrunk.size(); ++i)
	{
		ChanTrunk* pTrunk = m_ArrayTrunk[i];
		if (pTrunk != nullptr)
		{
			if (pTrunk->isFree())
			{
				return pTrunk;
			}
		}
	}
	LOG_INFO_S("没有空闲中继通道");
	return nullptr;
}

VirtualChan * CFsProxy::getAssoChanInSession(VirtualChan * pChan)
{
	Session* pSession = __getSession(pChan->sessionId());
	if (pSession != nullptr)
		return pSession->getAssoChan(pChan);
	else
		return nullptr;
}

VirtualChan * CFsProxy::getBusyChan(string ChanId)
{
	auto it = m_MapBusyChan.find(ChanId);
	if (it != m_MapBusyChan.end())
		return it->second;
	return nullptr;
}

void CFsProxy::regBusyChan(VirtualChan * pChan)
{
	m_MapBusyChan[pChan->chanId()] = pChan;
}

void CFsProxy::unregBusyChan(VirtualChan * pChan)
{
	m_MapBusyChan.erase(pChan->chanId());
}

std::string CFsProxy::getAgentByExten(std::string ExtenNo)
{
	std::unique_lock<std::mutex>lock(m_AgentLock);
	auto it = m_MapAgent.find(ExtenNo);
	if (it->second == nullptr) return "";
	return it->second->id();
}

std::string CFsProxy::getAgentByExten(std::string ExtenNo, std::string &Groups)
{
	std::unique_lock<std::mutex>lock(m_AgentLock);
	auto it = m_MapAgent.find(ExtenNo);
	if (it->second == nullptr) return "";
	Groups = it->second->group();
	return it->second->id();
}

std::string CFsProxy::getExtenByAgent(std::string AgentId)
{
	std::unique_lock<std::mutex>lock(m_AgentLock);
	auto it = m_MapAgent.begin();
	while (it != m_MapAgent.end())
	{
		if (it->second->id() == AgentId)
			return it->first;
		++it;
	}
	return "";
}

bool CFsProxy::ExtenCall(long JobId, VirtualChan * pChan, std::string CallerNum, std::string CalleeNum)
{
	/*Format fmt("bgapi originate {origination_caller_id_number=%lu }user/%lu %s XML %s\r\n%s: %ld");
	fmt % pChan->no() % pChan->no() % CalleeNum % CConfig::GetInstance()->extContext() % ESL_HEADER_JOB_UUID % JobId;*/

	std::string called;
	if (getExten(atoi(CalleeNum.c_str())) == nullptr)
	{
		std::string prefix = CConfig::GetInstance()->gateWayPrefix();
		called = CalleeNum.substr(prefix.length(), CalleeNum.length() - prefix.length());
	}
	else
	{
		called = CalleeNum;
	}
	Format fmt("bgapi originate {origination_caller_id_number=%lu,%s=%s}user/%lu %s XML %s\r\n%s: %ld");
	fmt % pChan->no() % ESL_VAR_MALL_CALL_CALLEE %called % pChan->no() % CalleeNum % CConfig::GetInstance()->extContext() % ESL_HEADER_JOB_UUID % JobId;

	return m_Gateway.sendCmd(fmt.str());
}
bool CFsProxy::PredictionCall(long JobId, std::string CallerNum, std::string CalleeNum)
{
	std::string  CallString;
	if (!m_CallStringMaker.makeCallString(CallerNum, CalleeNum, CallString))
		return false;
	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi originate {origination_caller_id_number=%s,%s=%ld}%s %s XML %s\r\n%s: %ld")
		% CallerNum % ESL_VAR_OP_INSTANCE % JobId % CallString % CalleeNum % CConfig::GetInstance()->extContext() % ESL_HEADER_JOB_UUID % JobId);

	return m_Gateway.sendCmd(EslCmd);
}
bool CFsProxy::AutoCall(long JobId, std::string CallerNum, std::string CalleeNum, int OpType, long TaskId)
{
	std::string  CallString;
	std::string Caller;
	if (!m_CallStringMaker.makeCallString(Caller, CallerNum, CallString))
		return false;
	std::string EslCmd;
	/*EslCmd = boost::str(Format("bgapi originate {origination_caller_id_number=%s,%s=%ld,%s=%ld}%s %s XML %s\r\n%s: %ld")
		% CallerNum % ESL_VAR_OP_TYPE % OpType % ESL_VAR_TASK_ID % TaskId % CallString % CalleeNum % CConfig::GetInstance()->extContext() % ESL_HEADER_JOB_UUID % JobId);*/

	std::string called;
	if (getExten(atoi(CalleeNum.c_str())) == nullptr)
	{
		std::string prefix = CConfig::GetInstance()->gateWayPrefix();
		if (CalleeNum.substr(0, prefix.length()) == prefix)
			called = CalleeNum.substr(prefix.length(), CalleeNum.length() - prefix.length());
	}
	else
	{
		called = CalleeNum;
	}
	EslCmd = boost::str(Format("bgapi originate {origination_caller_id_number=%s,%s=%ld,%s=%ld,,%s=%s}%s %s XML %s\r\n%s: %ld")
		% CallerNum % ESL_VAR_OP_TYPE % OpType % ESL_VAR_TASK_ID % TaskId % ESL_VAR_MALL_CALL_CALLEE %called % CallString % CalleeNum % CConfig::GetInstance()->extContext() % ESL_HEADER_JOB_UUID % JobId);

	return m_Gateway.sendCmd(EslCmd);
}
bool CFsProxy::kill(long JobId, VirtualChan * pChan)
{
	return __kill(JobId, pChan->chanId());
}
bool CFsProxy::kill(long JobId, std::string ChanId)
{
	return __kill(JobId, ChanId);
}
/*****************************************************************
**【函数名称】	consult
**【函数功能】	协商呼叫
**【参数】
**【返回值】
****************************************************************/
bool CFsProxy::consult(long JobId, VirtualChan * pChan, std::string DestNum)
{
	std::string CallerNum;
	std::string CallString;
	if (!m_CallStringMaker.makeCallString(CallerNum, DestNum, CallString))
		return false;

	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi uuid_broadcast %s att_xfer::%s\r\n%s: %ld") % pChan->chanId() % CallString % ESL_HEADER_JOB_UUID % JobId);
	return m_Gateway.sendCmd(EslCmd);
}
/*****************************************************************
**【函数名称】	insert
**【函数功能】	强插
**【参数】
**【返回值】
****************************************************************/
bool CFsProxy::insert(long JobId, VirtualChan * pChan, std::string DestSessionId)
{
	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi originate {origination_caller_id_number=%lu}user/%lu &three_way(%s)\r\n%s: %ld") %
		pChan->no() % pChan->no() % DestSessionId% ESL_HEADER_JOB_UUID% JobId);
	return m_Gateway.sendCmd(EslCmd);
}
/*****************************************************************
**【函数名称】	intercept
**【函数功能】	强截
**【参数】
**【返回值】
****************************************************************/
bool CFsProxy::intercept(long JobId, VirtualChan * pChan, std::string DestChanId)
{
	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi originate {origination_caller_id_number=%lu}user/%lu &intercept(%s)\r\n%s: %ld") %
		pChan->no() % pChan->no() % DestChanId % ESL_HEADER_JOB_UUID % JobId);
	return m_Gateway.sendCmd(EslCmd);
}
/*****************************************************************
**【函数名称】	listen
**【函数功能】	监听
**【参数】
**【返回值】
****************************************************************/
bool CFsProxy::listen(long JobId, VirtualChan * pChan, std::string DestChanId)
{
	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi originate {origination_caller_id_number=%lu}user/%lu &eavesdrop(%s)\r\n%s: %ld") %
		pChan->no() % pChan->no() % DestChanId% ESL_HEADER_JOB_UUID% JobId);
	return m_Gateway.sendCmd(EslCmd);
}
bool CFsProxy::playAgentNo(VirtualChan * pChan)
{
	std::string filePath;
	std::string welcomeWords;
	/*Format fmt("您好,  %s 号话务员为您服务.");
	fmt % pChan->no();
	if (!tts.TextToAudio(fmt.str(), filePath))*/
	std::string agent = getAgentByExten(std::to_string(pChan->no()));
	if (agent.empty())
		welcomeWords = (boost::str(Format("您好,  %s 号话机为您服务.") % pChan->no()));
	else
		welcomeWords = (boost::str(Format("您好,  %s 号话务员为您服务.") % __num2text(agent)));
	if (!tts.TextToAudio(welcomeWords, filePath))
	{
		LOG_WARN("{FsProxy}: 中继通道[%lu]放音时TTS文本转换失败", pChan->no());
		return false;
	}
	//std::this_thread::sleep_for(std::chrono::milliseconds(50));   // 暂停50ms，防止太快导致分机放音失败
	//Format EslCmd("bgapi uuid_broadcast %s %s both");
	Format EslCmd("bgapi sched_broadcast +1 %s playback::%s both");
	EslCmd  % pChan->chanId() % filePath;
	return m_Gateway.sendCmd(EslCmd.str());
}
// 播报坐席工号
bool CFsProxy::playAgentNo(long JobId, VirtualChan * pChan)
{
	std::string filePath;
	Format fmt("%ld 话务员为您服务");
	fmt % pChan->no();
	if (!tts.TextToAudio(fmt.str(), filePath))
	{
		LOG_WARN("{FsProxy}: 中继通道[%lu]放音时TTS文本转换失败", pChan->no());
		return false;
	}
	std::this_thread::sleep_for(std::chrono::milliseconds(50));   // 暂停50ms，防止太快导致分机放音失败
	Format EslCmd("bgapi uuid_broadcast %s %s both\r\n%s: %ld");
	EslCmd  % pChan->chanId() % filePath % ESL_HEADER_JOB_UUID % JobId;
	return m_Gateway.sendCmd(EslCmd.str());
}

bool CFsProxy::meeting(long JobId, std::string CallerNum, std::string DestNum, std::string MeetingId)
{
	std::string  CallString;
	if (!m_CallStringMaker.makeCallString(CallerNum, DestNum, CallString))
		return false;
	//getGwIP()
	LOG_INFO(("{FsProxy}: 三方会议呼叫字符串: %s"), CallString.c_str());

	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi originate {origination_caller_id_number=%s,%s=%ld}%s %s XML %s\r\n%s: %ld")
		% CallerNum % ESL_VAR_OP_INSTANCE % JobId % CallString % MeetingId % CConfig::GetInstance()->meetingContext() % ESL_HEADER_JOB_UUID % JobId);
	return m_Gateway.sendCmd(EslCmd);
}

bool CFsProxy::muteOn(long JobId, VirtualChan * pChan)
{
	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi uuid_audio %s start write mute -4\r\n%s: %ld") % pChan->chanId() % ESL_HEADER_JOB_UUID % JobId);
	return m_Gateway.sendCmd(EslCmd);
}

bool CFsProxy::muteOff(long JobId, VirtualChan * pChan)
{
	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi uuid_audio %s stop write mute -4\r\n%s: %ld") % pChan->chanId() % ESL_HEADER_JOB_UUID % JobId);
	return m_Gateway.sendCmd(EslCmd);
}

bool CFsProxy::holdon(long JobId, VirtualChan * pChan)
{
	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi uuid_hold %s\r\n%s: %ld") % pChan->chanId() % ESL_HEADER_JOB_UUID % JobId);
	return m_Gateway.sendCmd(EslCmd);
}

bool CFsProxy::takeBack(long JobId, VirtualChan * pChan)
{
	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi uuid_hold off %s\r\n%s: %ld") % pChan->chanId() % ESL_HEADER_JOB_UUID % JobId);
	return m_Gateway.sendCmd(EslCmd);
}

bool CFsProxy::record(long JobId, VirtualChan * pChan, std::string RcdFile)
{
	std::string EslCmd;
	EslCmd = boost::str(Format("bgapi uuid_record %s start %s\r\n%s: %ld") % pChan->chanId() % RcdFile % ESL_HEADER_JOB_UUID % JobId);
	return m_Gateway.sendCmd(EslCmd);
}

bool CFsProxy::turnIvr(long JobId, VirtualChan * pChan)
{
	Format EslCmd("bgapi uuid_transfer  %s %s xml %s\r\n%s: %ld");
	EslCmd  % pChan->chanId() % "turnmyd" % CConfig::GetInstance()->extContext() % ESL_HEADER_JOB_UUID % JobId;
	return m_Gateway.sendCmd(EslCmd.str());
	//m_Gateway.Execte("ivr", "myd", pChan->chanId().c_str());
}

bool CFsProxy::transfer(long JobId, VirtualChan * pChan, std::string DestNum)
{
	/*Format EslCmd("bgapi uuid_transfer %s %s xml %s\r\n%s: %ld");
	EslCmd  % pChan->chanId() % DestNum % CConfig::GetInstance()->extContext() % ESL_HEADER_JOB_UUID % JobId;
	return m_Gateway.sendCmd(EslCmd.str());*/

	//{%s = %ld} % ESL_VAR_OP_INSTANCE % JobId
	std::string Param;
	Param = boost::str(Format("{%s=%ld}") % ESL_VAR_OP_INSTANCE % JobId);
	m_Gateway.Execte(ESL_APP_SET, Param.c_str(), pChan->chanId().c_str());

	Format EslCmd("bgapi uuid_transfer  %s %s xml %s\r\n%s: %ld");
	EslCmd  % pChan->chanId() % DestNum % CConfig::GetInstance()->extContext() % ESL_HEADER_JOB_UUID % JobId;
	return m_Gateway.sendCmd(EslCmd.str());
}

bool CFsProxy::transfer2Context(long JobId, std::string DestChanId, std::string Exten, std::string Context, bool BothSide)
{
	std::string EslCmd;
	if (BothSide)
		EslCmd = boost::str(Format("bgapi uuid_transfer %s -both %s xml %s\r\n%s: %ld") % DestChanId % Exten % Context % ESL_HEADER_JOB_UUID % JobId);
	else
		EslCmd = boost::str(Format("bgapi uuid_transfer %s %s xml %s\r\n%s: %ld") % DestChanId % Exten % Context % ESL_HEADER_JOB_UUID % JobId);
	return m_Gateway.sendCmd(EslCmd);
}

bool CFsProxy::setChannelVariable(long JobId, std::string DestChanId, std::string VarName, std::string Content)
{
	std::string EslCmd;
	Format fmt("bgapi uuid_setvar %s %s %s\r\n%s: %ld");
	fmt % DestChanId % VarName % Content % ESL_HEADER_JOB_UUID % JobId;
	EslCmd = fmt.str();
	bool ret = m_Gateway.sendCmd(EslCmd);
	return ret;
}

bool CFsProxy::ExecteApp(std::string App, std::string Param, std::string ChanId)
{
	return m_Gateway.Execte(App.c_str(), Param.c_str(), ChanId.c_str());
}

bool CFsProxy::sendDtmf(long JobId, std::string DestChanId, std::string Content)
{
	std::string EslCmd;
	Format fmt("bgapi uuid_send_dtmf %s %s\r\n%s: %ld");
	fmt %DestChanId %Content %ESL_HEADER_JOB_UUID % JobId;
	EslCmd = fmt.str();
	bool ret = m_Gateway.sendCmd(EslCmd);
	return ret;
}

bool CFsProxy::getConferenceMemberId(std::string MeetingId, std::string ChanId, std::string & MemberId)
{
	return m_Gateway.getConferenceMemberId(MeetingId, ChanId, MemberId);
}

bool CFsProxy::setConferenceExitSound(std::string MeetingId, bool isPlay)
{
	std::string EslCmd;
	Format fmt("bgapi conference %s exit_sound %s");
	if (isPlay) {
		fmt %MeetingId %"on";
	}
	else {
		fmt %MeetingId %"off";
	}
	EslCmd = fmt.str();
	LOG_INFO("{CFsProxy}: 设置会议人员离开是否播放声音[%s]", EslCmd.c_str());
	bool ret = m_Gateway.sendCmd(EslCmd);
	return ret;
}

bool CFsProxy::setConferenceIsMute(long JobId, std::string MeetingId, std::string MemberId, bool isMute)
{
	std::string EslCmd;
	if (isMute)
	{
		EslCmd = (Format("bgapi conference %s deaf %s") % MeetingId % MemberId).str();
		m_Gateway.sendCmd(EslCmd);
		EslCmd = (Format("bgapi conference %s mute %s\r\n%s: %ld") % MeetingId % MemberId % ESL_HEADER_JOB_UUID % JobId).str();
	}
	else
	{
		EslCmd = (Format("bgapi conference %s undeaf %s") % MeetingId % MemberId).str();
		m_Gateway.sendCmd(EslCmd);
		EslCmd = (Format("bgapi conference %s stop all %s") % MeetingId % MemberId).str();
		m_Gateway.sendCmd(EslCmd);
		EslCmd = (Format("bgapi conference %s unmute %s\r\n%s: %ld") % MeetingId % MemberId % ESL_HEADER_JOB_UUID % JobId).str();
	}
	LOG_ERROR("{CFsProxy}: 设置会议人员是否静音[%s]", EslCmd.c_str());
	bool ret = m_Gateway.sendCmd(EslCmd);
	return ret;
}

std::string CFsProxy::getGwIP(const std::string & SipAccount)
{
	std::string cmd = "api sofia_contact " + SipAccount;
	auto strGwIP = m_Gateway.getCmdResult(cmd);
	if (!strGwIP.empty())
	{
		LOG_INFO("网关信息: %s",strGwIP.c_str());
		size_t Index = strGwIP.find_first_of('@');
		if (Index != std::string::npos)
		{
			/*strGwIp = strGwIp.substr(Index);
			CallString = "sofia/internal/";
			CallString += DestNum;
			CallString += strGwIp.c_str();*/
			return strGwIP.substr(Index);
		}
	}
	return "";
}

std::string CFsProxy::creatJson(std::string type, std::string result)
{
	//	Json::Value root;
	//	Json::StreamWriterBuilder jsrocd;
	//	root["Type"] = type;
	//	root["Result"] = result;
	//	return Json::writeString(jsrocd, root);
	// jsoncpp中文乱码
	Format fmt("{ \"Type\":\"%s\",\"Result\":\"%s\" }");
	fmt %type %result;
	return fmt.str();
}

std::string CFsProxy::creatJson(std::string type, bool result)
{
	Json::Value root;
	Json::StreamWriterBuilder jsrocd;
	std::unique_ptr<Json::StreamWriter> write(jsrocd.newStreamWriter());
	Json::OStringStream os;
	root["Type"] = type;
	root["Result"] = result;
	write->write(root, &os);
	return os.str();
}

std::string CFsProxy::creatJson(std::string type, bool result, std::string desc)
{
	Json::Value root;
	Json::StreamWriterBuilder jsrocd;
	std::unique_ptr<Json::StreamWriter> write(jsrocd.newStreamWriter());
	Json::OStringStream os;
	root["Type"] = type;
	root["Result"] = result;
	root["Desc"] = desc;
	write->write(root, &os);
	return os.str();
}

std::string CFsProxy::creatJson(std::string type, std::string result, std::string agentId)
{
	Format fmt("{ \"Type\":\"%s\",\"Result\":\"%s\",\"AgentID\":\"%s\" }");
	fmt %type %result %agentId;
	return fmt.str();
}

std::string CFsProxy::creatJson(std::string type, std::string result, std::string agentId, std::string extenNo)
{
	Format fmt("{ \"Type\":\"%s\",\"Result\":\"%s\",\"AgentID\":\"%s\",\"ExtenNo\":\"%s\" }");
	fmt %type %result %agentId %extenNo;
	return fmt.str();
}

std::string CFsProxy::creatJsonIncoming(std::string callid, std::string caller, std::string callee, std::string trunkNumber, int incomintType)
{
	if (incomintType == 1) { // 视频通话，来电弹屏将来电分机号替换为相应手机号
		auto it = m_ExtPhone.find(atoi(caller.c_str()));
		if (it != m_ExtPhone.end()) {
			caller = it->second;
		}
	}
	
	Json::Value root;
	Json::StreamWriterBuilder jsrocd;
	root["Type"] = "Incoming";
	root["Result"] = true;
	root["CallID"] = callid;        // callid
	root["Number"] = caller;        // 主叫
	root["CalleeNumber"] = callee;
	root["TrunkNumber"] = trunkNumber;   // 中继号
	root["IncomintType"] = incomintType;   // 来电类型，来电，外呼，自动外呼
	return Json::writeString(jsrocd, root);
}

std::string CFsProxy::creatJsonRecord(std::string callid, std::string recordPath)
{
	Json::Value root;
	Json::StreamWriterBuilder jsrocd;
	root["Type"] = "RecordPath";
	root["Result"] = true;
	root["CallID"] = callid;        // callid
	root["RecPath"] = recordPath;
	return Json::writeString(jsrocd, root);
}

std::string CFsProxy::creatJson2(std::string type, bool result)
{
	Json::Value root;
	Json::StreamWriterBuilder jsrocd;
	Json::Value person;

	person["Type"] = type;
	person["Result"] = result;
	root.append(person);
	return Json::writeString(jsrocd, root);
}

std::string CFsProxy::creatJson2(std::string type, bool result, int extenID)
{
	Json::Value root;
	Json::StreamWriterBuilder jsrocd;
	Json::Value person;

	person["Type"] = type;
	person["Result"] = result;
	person["AgentExten"] = extenID;
	root.append(person);
	return Json::writeString(jsrocd, root);
}

std::string CFsProxy::creatJson2(std::string type, bool result, int extenID, std::string pwd)
{
	Json::Value root;
	Json::StreamWriterBuilder jsrocd;
	Json::Value person;

	person["Type"] = type;
	person["Result"] = result;
	person["AgentExten"] = extenID;
	person["ExtenPwd"] = pwd;
	root.append(person);
	return Json::writeString(jsrocd, root);
}

bool CFsProxy::__init()
{
	__initTrunkChan();
	if (m_Gateway.start())
	{
		m_Gateway.hangupAll();
		static bool del = m_Gateway.delAgentAll();  // 使用static 保证delagentall运行后在fs连接断开后重连成功后不会再一次执行
		boost::ignore_unused(del); // 取消del不使用的警告
		if (m_Gateway.scanExten())
		{
			LOG_INFO_S("{FsProxy}: FreeSWITCH代理初始化成功");
			return true;
		}
		else
		{
			LOG_ERROR_S("{FsProxy}: FreeSWITCH代理初始化失败, 扫描分机资源失败");
			return false;
		}
	}
	else
	{
		LOG_ERROR_S("{FsProxy}: FreeSWITCH代理初始化失败, ESL网关启动失败");
		return false;
	}
}

uint32_t CFsProxy::__transLogicState2CtiState(DEV_RES_TYPE ChanType, CHAN_LOGIC_STATE State)
{
	if (ChanType == DEV_RES_TYPE_EXT)
	{
		uint32_t HoldMask = State & HELD_STATE_IND_MASK;
		switch (State & HELD_STATE_FILTER_MASK)
		{
		case CHAN_LOGIC_STATE_DISABLED:		return INNER_STATE_DISABLED;	// 不可用
		case CHAN_LOGIC_STATE_FREE:			return INNER_STATE_FREE | HoldMask;			// 空闲
		case CHAN_LOGIC_STATE_INIT:			return INNER_STATE_INIT | HoldMask;			// 摘机等待拨号
		case CHAN_LOGIC_STATE_DIALING:		return INNER_STATE_DIALING | HoldMask;		// 拨号
		case CHAN_LOGIC_STATE_RING_BACK:	return INNER_STATE_RING_BACK | HoldMask;	// 呼出振铃
		case CHAN_LOGIC_STATE_ALERTING:		return INNER_STATE_ALERTING | HoldMask;		// 来电振铃
		case CHAN_LOGIC_STATE_TALKING:		return INNER_STATE_TALKING | HoldMask;		// 通话中
		default:
			return INNER_STATE_DISABLED;
		}
	}
	else
	{
		switch (State)
		{
		case CHAN_LOGIC_STATE_DISABLED:		return TRUNK_STATE_DISABLED;	// 不可用
		case CHAN_LOGIC_STATE_FREE:			return TRUNK_STATE_FREE;		// 空闲
		case CHAN_LOGIC_STATE_DIALING:		return TRUNK_STATE_DIALING;		// 拨号
		case CHAN_LOGIC_STATE_RING_BACK:	return TRUNK_STATE_RING_BACK;	// 呼出振铃
		case CHAN_LOGIC_STATE_ALERTING:		return TRUNK_STATE_ALERTING;	// 来电振铃
		case CHAN_LOGIC_STATE_STANDBY:
		case CHAN_LOGIC_STATE_TALKING:		return TRUNK_STATE_TALKING;		// 通话中
		default:
			return TRUNK_STATE_UNKNOWN;
		}
	}
}

void CFsProxy::__addExten(uint32_t ExtenNo)
{
	ChanExten* pExten = new ChanExten(this, ExtenNo);
	m_MapChanExt[ExtenNo] = pExten;
	pExten->regist();
}

void CFsProxy::__delExten(uint32_t ExtenNo)
{
	auto it = m_MapChanExt.find(ExtenNo);
	if (it != m_MapChanExt.end())
	{
		if (it->second->isFree())
		{
			FS_LINK_DELETE(it->second);
			m_MapChanExt.erase(it);
		}
		else
		{
			it->second->discard(true);
		}
	}
}

void CFsProxy::__freeExten(void)
{
	auto it = m_MapChanExt.begin();
	while (it != m_MapChanExt.end())
	{
		FS_LINK_DELETE(it->second);
		++it;
	}
	m_MapChanExt.clear();
}

void CFsProxy::__initTrunkChan(void)
{

	/*for (int i = 1; i <= CConfig::GetInstance()->trunkCount(); ++i)*/
	for (int i = 1; i <= SoftAuth::GetInstance()->trunkNum(); ++i)
	{
		ChanTrunk* pTrunk = new ChanTrunk(this, i);
		m_ArrayTrunk.emplace_back(pTrunk);
		pTrunk->regist();
	}
}

void CFsProxy::__freeTrunkChan(void)
{
	ChanTrunk* pTrunk = nullptr;
	for (size_t i = 0; i < m_ArrayTrunk.size(); ++i)
	{
		pTrunk = m_ArrayTrunk[i];
		FS_LINK_DELETE(pTrunk);
	}
	m_ArrayTrunk.clear();
}

Session * CFsProxy::__getSessionByChanId(const string & ChanId)
{
	auto it = m_MapSession.begin();
	while (it != m_MapSession.end())
	{
		if (it->second->isContainChanId(ChanId))
			return it->second;
		++it;
	}
	return nullptr;
}

Session * CFsProxy::__getSession(string SessionId)
{
	auto it = m_MapSession.find(SessionId);
	if (it != m_MapSession.end())
		return it->second;
	return nullptr;
}

Session * CFsProxy::__getSession(PCHAN_EVENT_NOTIFY pNotify)
{
	Session* pSession = nullptr;
	pSession = __getSession(pNotify->CallId);
	if (pSession == nullptr)
	{
		if (!pNotify->CcId.empty())
		{
			LOG_INFO(boost::str(Format("CallId查不到，CcId不为空，使用CcId代替CallId进一步查找Session,CallId[%s],CcId[%s]") % pNotify->CallId % pNotify->CcId).c_str());
			pSession = __getSession(pNotify->CcId);
			if (pSession != nullptr) return pSession;
			LOG_WARN(boost::str(Format("CallId,CcId都查不到session,CallId[%s],CcId[%s]") % pNotify->CallId % pNotify->CcId).c_str());
		}

		LOG_INFO(boost::str(Format("CallId查不到，使用ChanId代替CallId进一步查找Session,CallId[%s],ChanId[%s]") % pNotify->CallId % pNotify->ChanId).c_str());
		pSession = __getSessionByChanId(pNotify->ChanId);
		if (pSession != nullptr) return pSession;
		LOG_WARN(boost::str(Format("CallId,ChanId都查不到session,CallId[%s],ChanId[%s]") % pNotify->CallId % pNotify->ChanId).c_str());

		pSession = new Session(this, pNotify->CallId);
		pSession->prepare(pNotify);
		m_MapSession[pNotify->CallId] = pSession;
		Format fmt("{CFsProxy}:Add Session[%s],ChanId[%s],EventId[%d]");
		fmt % pSession->id() % pNotify->ChanId % pNotify->EventId;
		LOG_INFO_S(fmt.str());
	}
	return pSession;
}

void CFsProxy::__delSession(std::string SessionId)
{
	if (SessionId.empty())
		return;
	auto it = m_MapSession.find(SessionId);
	if (it != m_MapSession.end())
	{
		Format fmt("{FsProxy}: Delete Session[%s]");
		fmt %  it->second->id();
		LOG_INFO_S(fmt.str());
		FS_LINK_DELETE(it->second);
		m_MapSession.erase(it);
	}
}

void CFsProxy::__freeSession(void)
{
	auto it = m_MapSession.begin();
	while (it != m_MapSession.end())
	{
		FS_LINK_DELETE(it->second);
		++it;
	}
	m_MapSession.clear();
}

bool CFsProxy::__kill(long JobId, string ChanId)
{
	string EslCmd;
	if (JobId == FS_LINK_JOBID_INVALID)
		EslCmd = boost::str(Format("bgapi uuid_kill %s") % ChanId);
	else
		EslCmd = boost::str(Format("bgapi uuid_kill %s\r\n%s: %ld") % ChanId % ESL_HEADER_JOB_UUID % JobId);
	return m_Gateway.sendCmd(EslCmd);
}

std::string CFsProxy::__getExtenByAgent(std::string agentId)
{
	std::unique_lock<std::mutex>lock(m_AgentLock);
	auto it = m_MapAgent.begin();
	while (it != m_MapAgent.end())
	{
		if (it->second->id() == agentId)
		{
			return it->first;
		}
		++it;
	}
	return "";
}

bool CFsProxy::__login(std::string AgentID, std::string ExtenNo)
{
	bool ret = true;
	std::string cmd;
	cmd = boost::str(Format("bgapi callcenter_config agent add %1% Callback") % AgentID);     // 添加座席
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi callcenter_config agent set contact %1%  [call_timeout=30]user/%2%") % AgentID % ExtenNo);   // 设置呼叫字符串
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi callcenter_config agent set status %1% Available ") % AgentID);   // 座席登录后默认空闲
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi callcenter_config agent set state %1% Waiting") % AgentID);   // 座席登录后默认空闲
	ret &= m_Gateway.sendCmd(cmd);

	cmd = boost::str(Format("bgapi callcenter_config agent set max_no_answer %1% 0") % AgentID);   // 0禁用 
	ret &= m_Gateway.sendCmd(cmd);
	//cmd = boost::str(Format("bgapi callcenter_config agent set wrap_up_time %1% 20") % AgentID);   // 话后处理时长
	cmd = boost::str(Format("bgapi callcenter_config agent set wrap_up_time %1% %2%") % AgentID % CConfig::GetInstance()->postProcessTime());   // 话后处理时长
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi callcenter_config agent set reject_delay_time %1% 0") % AgentID);
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi allcenter_config agent set busy_delay_time %1% 0") % AgentID);
	ret &= m_Gateway.sendCmd(cmd);

	cmd = boost::str(Format("bgapi callcenter_config tier add support@default %1% 1 1") % AgentID);   // 添加梯队 到队列等价于坐席组
	ret &= m_Gateway.sendCmd(cmd);
	return ret;
}

bool CFsProxy::__login(std::string AgentID, std::string ExtenNo, std::list<std::string> Group)
{
	bool ret = true;
	std::string cmd;
	cmd = boost::str(Format("bgapi callcenter_config agent add %1% Callback") % AgentID);     // 添加座席
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi callcenter_config agent set contact %1%  [call_timeout=30]user/%2%") % AgentID % ExtenNo);   // 设置呼叫字符串
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi callcenter_config agent set status %1% Available ") % AgentID);   // 座席登录后默认空闲
	//cmd = boost::str(Format("bgapi callcenter_config agent set status %1% Available (On Demand)") % AgentID);   // 座席登录后默认空闲
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi callcenter_config agent set state %1% Waiting") % AgentID);   // 座席登录后默认空闲
	ret &= m_Gateway.sendCmd(cmd);

	cmd = boost::str(Format("bgapi callcenter_config agent set max_no_answer %1% 0") % AgentID);   // 0禁用 
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi callcenter_config agent set wrap_up_time %1% 2") % AgentID);   // 话后处理时长,2秒
	//cmd = boost::str(Format("bgapi callcenter_config agent set wrap_up_time %1% %2%") % AgentID %CConfig::GetInstance()->postProcessTime());
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi callcenter_config agent set reject_delay_time %1% 0") % AgentID);
	ret &= m_Gateway.sendCmd(cmd);
	cmd = boost::str(Format("bgapi allcenter_config agent set busy_delay_time %1% 0") % AgentID);
	ret &= m_Gateway.sendCmd(cmd);

	for (std::string &var : Group)
	{
		cmd = boost::str(Format("bgapi callcenter_config tier add %2% %1% 1 1") % AgentID %var);   // 添加梯队 到队列等价于坐席组
		ret &= m_Gateway.sendCmd(cmd);
	}
	return ret;
}

bool CFsProxy::__logout(std::string AgentID, std::string AgentExten)
{
	bool ret = true;
	std::string cmd;
	cmd = boost::str(Format("bgapi callcenter_config agent del %1% ") % AgentID);
	ret &= m_Gateway.sendCmd(cmd);
	/*cmd = boost::str(Format("bgapi callcenter_config tier del support@default %1% ") % AgentID);
	ret &= m_Gateway.sendCmd(cmd);*/

	std::unique_lock<std::mutex>lock(m_AgentLock);
	auto it = m_MapAgent.find(AgentExten);
	if (ret && it != m_MapAgent.end())
	{
		for (std::string &var : it->second->groups())
		{
			cmd = boost::str(Format("bgapi callcenter_config tier del %2% %1% ") % AgentID %var);
			ret &= m_Gateway.sendCmd(cmd);
		}
		it->second->removeAgent(AgentID);
		FS_LINK_DELETE(it->second);
		m_MapAgent.erase(it);
	}
	return ret;
}

bool CFsProxy::__freeAgent()
{
	std::unique_lock<std::mutex>lock(m_AgentLock);
	auto it = m_MapAgent.begin();
	while (it != m_MapAgent.end())
	{
		//	__logout(it->second->id());
			//FS_LINK_DELETE(it->second);
		Agent* agent = it->second;
		FS_LINK_DELETE(agent);
		m_MapAgent.erase(it++);
	}
	return false;
}

bool CFsProxy::__setState(std::string AgentID, bool isFree)
{
	Format fmt("bgapi callcenter_config agent set status %1% '%2%'");
	if (isFree)
		fmt %AgentID %"Available";    // 置闲
		//fmt %AgentID %"Available (On Demand)";    // 置闲
	else
		fmt %AgentID %"On Break";     // 置忙

	//if (isFree)
	//{
	//	Format fmt("bgapi callcenter_config agent set state %1% '%2%'");
	//	fmt %AgentID %"Waiting";    // 置闲时改为可进电话
	//}
	return m_Gateway.sendCmd(fmt.str());
}

bool CFsProxy::__setStatePostProcessing(std::string AgentID)
{
	Format fmt("bgapi callcenter_config agent set status %1% '%2%'");
	//fmt %AgentID %"Available (On Demand)";    // 空闲不接电话/话后处理 
	fmt %AgentID %"On Break";
	return m_Gateway.sendCmd(fmt.str());
}
//std::string text[] = { "零","壹","贰","叁","肆","伍","陆","柒","捌","玖"};
std::string text[] = { "零","一","二","三","四","五","六","七","八","九" };
std::string CFsProxy::__num2text(std::string data)
{
	std::string word;
	try
	{
		for (std::size_t i = 0; i < data.length(); i++)
		{
			switch (data.at(i))
			{
			case '0':
				word += text[0];
				break;
			case '1':
				word += text[1];
				break;
			case '2':
				word += text[2];
				break;
			case '3':
				word += text[3];
				break;
			case '4':
				word += text[4];
				break;
			case '5':
				word += text[5];
				break;
			case '6':
				word += text[6];
				break;
			case '7':
				word += text[7];
			case '8':
				word += text[8];
				break;
			case '9':
				word += text[9];
				break;
			default:
				word += data.at(i);
				break;
			}
		}
	}
	catch (const std::exception& e)
	{
		std::string str;
		str = e.what() + data;
		LOG_ERROR_S(str);
		word = data;
	}

	return word;
}

void CFsProxy::__recvMsgFun(websocketpp::connection_hdl hdl, string msg)
{
	const long conID = reinterpret_cast<long>(hdl.lock().get());
	try
	{
		Json::Value root;
		Json::CharReaderBuilder builder;
		std::unique_ptr<Json::CharReader> reader(builder.newCharReader());
		std::string errs;
		bool ret = reader->parse(msg.c_str(), msg.c_str() + msg.length(), &root, &errs);
		if (!ret || !errs.empty())
		{
			if (errs.empty()) errs = "空";
			Format fmt("Json 解析错误,errs = %s ,msg = %s");
			fmt %errs %msg;
			LOG_WARN_S(fmt.str());
			return;
		}
		if (!root.isMember("Type"))
		{
			Format fmt("该条Json消息格式不能识别 ,msg = %s");
			fmt %msg;
			LOG_WARN_S(fmt.str());
			return;
		}
		LOG_DEBUG_S(msg);

		const string type = root["Type"].asString();
		if (type == "Auth") {
			auto data = root["Data"].asString();
			auto res = m_ToeknList.Auth(conID, data);
			m_Server.sendMsg(hdl, creatJson(type, res));
			if (!res) {
				m_Server.close(hdl);
				LOG_WARN("验证失败,断开链接");
			}
			return;
		}
		if (!m_ToeknList.exists(conID)) {
			//m_Server.close(hdl);
			LOG_WARN("未进行验证,断开链接");
		}
		const string AgentID = root["AgentID"].asString();
		const string AgentExten = root["AgentExten"].asString();
		uint32_t ExtenNo = 0;
		if (sscanf(AgentExten.c_str(), "%u", &ExtenNo) != 1)
		{
			Format fmt("分机号为非UInt,msg = %s");
			fmt % msg;
			LOG_WARN_S(fmt.str());
			m_Server.sendMsg(hdl, fmt.str());
			return;
		}
		if ("Login" == type) {   // 签入

			if (SoftAuth::GetInstance()->acdNum() <= (int)m_MapAgent.size())
			{
				Format fmt("ACD授权数量已达上限,Agent = %s,Exten = %d");
				fmt % AgentID % AgentExten;
				LOG_INFO_S(fmt.str());
				m_Server.sendMsg(hdl, creatJson(type, std::string("签入失败，ACD授权数量已达上限")));
				return;
			}
			if (getExten(ExtenNo) == nullptr)
			{
				Format fmt("分机不存在,Agent = %s,Exten = %d");
				fmt % AgentID % AgentExten;
				LOG_INFO_S(fmt.str());
				m_Server.sendMsg(hdl, creatJson(type, std::string("分机号不存在")));
				return;
			}
			// 判断 坐席，分机是否已被签入
			std::unique_lock<std::mutex>lock(m_AgentLock);

			auto it = m_MapAgent.begin();
			while (it != m_MapAgent.end()) {
				if (it->second->id() == AgentID) {
					Format fmt("坐席已被绑定,Agent = %s,Exten = %s");
					fmt % AgentID % AgentExten;
					LOG_INFO_S(fmt.str());
					m_Server.sendMsg(hdl, creatJson(type, std::string("坐席已被绑定")));
					return;
				}
				else if (it->first == AgentExten) {
					Format fmt("分机已被绑定,Agent = %s,Exten = %s");
					fmt % AgentID % AgentExten;
					LOG_INFO_S(fmt.str());
					m_Server.sendMsg(hdl, creatJson(type, std::string("分机已被绑定")));
					return;
				}
				++it;
			}

			std::string AgentGroup = root["AgentGroup"].asString();
			Agent  *agent = new Agent(AgentID, AgentExten, AgentGroup);
			agent->hdl() = hdl;
			m_MapAgent[AgentExten] = agent;   // 分机号作为key

			if (!__login(AgentID, AgentExten, agent->groups())) {
				m_MapAgent.erase(AgentExten);

				Format fmt("座席签入失败,Agent = %s,Exten = %d, %s");
				fmt % AgentID % AgentExten % hdl.lock().get();
				LOG_INFO_S(fmt.str());
				m_Server.sendMsg(hdl, creatJson(type, false));
				return;
			}
			Format fmt("座席签入成功,Agent = %s,Exten = %d,AgentGroup = %s %s");
			fmt % AgentID % AgentExten % AgentGroup % hdl.lock().get();
			LOG_INFO_S(fmt.str());
			m_Server.sendMsg(hdl, creatJson(type, true));

			__agentDetail(lock.release()); // 通知坐席详情变化

			std::string data = creatJson("Monitor", "空闲", AgentID, AgentExten);
			m_MonitAgents.loopAgent(m_Server, data);  // 通知班长坐席监控

		}
		else if ("Logout" == type) {    // 签出
			bool ret = __logout(AgentID, AgentExten);
			Format fmt("座席签出[%d],Agent = %s,Exten = %d, %s");
			fmt %ret % AgentID % AgentExten % hdl.lock().get();
			LOG_INFO_S(fmt.str());
			m_Server.sendMsg(hdl, creatJson(type, ret));
			__agentDetail(); // 通知坐席详情变化
			std::string data = creatJson("Monitor", "签出", AgentID, AgentExten);
			m_MonitAgents.loopAgent(m_Server, data);  // 通知班长坐席监控

		}
		else if ("SayBusy" == type) {   // 置忙
			bool ret = __setState(AgentID, false);

			std::unique_lock<std::mutex>lock(m_AgentLock);
			auto it = m_MapAgent.find(AgentExten);
			if (it != m_MapAgent.end())
				it->second->setState(AGENT_STATE_REPOSE);
			__agentDetail(lock.release()); // 通知坐席详情变化

			m_Server.sendMsg(hdl, creatJson(type, ret));

			std::string data = creatJson("Monitor", "小休", AgentID, AgentExten);
			m_MonitAgents.loopAgent(m_Server, data);  // 通知班长坐席监控


		}
		else if ("SayFree" == type) {   // 置闲
			bool ret = __setState(AgentID, true);
			std::unique_lock<std::mutex>lock(m_AgentLock);
			auto it = m_MapAgent.find(AgentExten);
			if (it != m_MapAgent.end())
				it->second->setState(AGENT_STATE_FREE);
			__agentDetail(lock.release()); // 通知坐席详情变化
			m_Server.sendMsg(hdl, creatJson(type, ret));

			std::string data = creatJson("Monitor", "空闲", AgentID, AgentExten);
			m_MonitAgents.loopAgent(m_Server, data);  // 通知班长坐席监控

		}
		else if ("ForceAgentState" == type) {   // 强制更改座席状态

			const string TargetAgentID = root["TargetAgentID"].asString();  // 目标号码
			const string TargetAgentState = root["TargetAgentState"].asString();
			const string Exten = __getExtenByAgent(TargetAgentID);
			
			bool ret = __setState(TargetAgentID, TargetAgentState == "2"); {
				std::unique_lock<std::mutex>lock(m_AgentLock);
				auto it = m_MapAgent.find(Exten);
				if (it != m_MapAgent.end())
					it->second->setState(TargetAgentState == "2" ? AGENT_STATE_FREE : AGENT_STATE_REPOSE);
				else
					ret = false;
				__agentDetail(lock.release()); // 通知坐席详情变化
			}
			LineOpParam param;
			param.szParam1 = AgentID;  // 主控坐席id
			param.szParam2 = TargetAgentID;    // 被叫坐席id
			param.nParam1 = AgentExten;   // 主控分机
			param.szParam3 = Exten; // 被控分机
			param.nParam2 = ret;
			ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_AGENT_MONI_FORCE_STATE, ExtenNo, &param);
			m_Server.sendMsg(hdl, creatJson(type, ret));

		}
		else if ("Hold" == type) {   // 保持
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_HOLD, ExtenNo, nullptr);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("Retrieve" == type) {   // 接回保持
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_TAKEBACK, ExtenNo, nullptr);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("MakeCall" == type) {   // 外呼
			const string DestinationNumber = root["DestinationNumber"].asString();  // 目标号码
			LineOpParam param;
			param.szParam1 = AgentExten;
			param.szParam2 = DestinationNumber;
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_MAKE_CALL, ExtenNo, &param);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("Transfer" == type) {   // 转移
			const string DestinationNumber = root["DestinationNumber"].asString();  // 目标号码
			LineOpParam param;
			param.szParam1 = AgentExten;
			param.szParam2 = DestinationNumber;
			auto it = m_MapAgent.find(DestinationNumber);
			if (it != m_MapAgent.end())
			{
				if (it->second->isRepose())
				{
					Format fmt("坐席[%s]-[%s]转移失败,目标[%s][%s]小休中");
					fmt %AgentID %AgentExten %it->second->id() % DestinationNumber;
					LOG_WARN_S(fmt.str());
					m_Server.sendMsg(hdl, creatJson(type, false));
					return;
				}
			}
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_TRANSFER, ExtenNo, &param);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("Meeting" == type) {   // 会议
			const string DestinationNumber = root["DestinationNumber"].asString();  // 目标号码

			{
				auto it = m_MapAgent.find(DestinationNumber);
				if (it != m_MapAgent.end())
				{
					if (it->second->isRepose())
					{
						Format fmt("坐席[%s]-[%s]操作会议失败,目标[%s][%s]小休中");
						fmt %AgentID %AgentExten %it->second->id() % DestinationNumber;
						LOG_WARN_S(fmt.str());
						m_Server.sendMsg(hdl, creatJson(type, false));
						return;
					}
				}
			}

			auto it = getExten(ExtenNo);
			std::string meetingID;
			if (it != nullptr)
			{
				meetingID = it->sessionId();
			}
			LOG_DEBUG("会议ID[%s]", meetingID.c_str());
			LineOpParam param;
			param.nParam1 = meetingID;    // 会议id
			param.szParam1 = AgentExten;
			param.szParam2 = DestinationNumber;
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_CONFERENCE, ExtenNo, &param);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("MultiMeeting" == type) { // 多步会议
			const string DestinationNumber = root["DestinationNumber"].asString();  // 目标号码

			{
				auto it = m_MapAgent.find(DestinationNumber);
				if (it != m_MapAgent.end())
				{
					if (it->second->isRepose())
					{
						Format fmt("坐席[%s]-[%s]操作多步会议失败,目标[%s][%s]小休中");
						fmt %AgentID %AgentExten %it->second->id() % DestinationNumber;
						LOG_WARN_S(fmt.str());
						m_Server.sendMsg(hdl, creatJson(type, false));
						return;
					}
				}
			}

			auto it = getExten(ExtenNo);
			std::string meetingID;
			if (it != nullptr)
			{
				meetingID = it->sessionId();
			}
			LOG_DEBUG("多步会议ID[%s]", meetingID.c_str());
			LineOpParam param;
			param.nParam1 = meetingID;    // 会议id
			param.szParam1 = AgentExten;
			param.szParam2 = DestinationNumber;
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_MULTI_CONFERENCE, ExtenNo, &param);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("MultiTakeback" == type) { // 多步会议接回
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_MULTI_CONFERENCE_TAKEBACK, ExtenNo, nullptr);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("DropCall" == type) {   // 挂机
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_HANG_UP, ExtenNo, nullptr);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("Break" == type) {   // 强拆
			const string TargetAgentID = root["TargetAgentID"].asString();  // 目标号码
			const string Exten = __getExtenByAgent(TargetAgentID);
			LineOpParam param;
			param.szParam1 = AgentExten;
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_HANG_UP, atoi(Exten.c_str()), &param);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("Listen" == type) {   // 监听
			const string TargetAgentID = root["TargetAgentID"].asString();  // 目标号码
			const string Exten = __getExtenByAgent(TargetAgentID);
			LineOpParam param;
			param.szParam1 = AgentExten;
			param.szParam2 = Exten;
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_LISTEN, ExtenNo, &param);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("Insert" == type) {   // 强插
			const string TargetAgentID = root["TargetAgentID"].asString();  // 目标号码
			const string Exten = __getExtenByAgent(TargetAgentID);
			LineOpParam param;
			param.szParam1 = AgentExten;
			param.szParam2 = Exten;
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_INSERT, ExtenNo, &param);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("Instead" == type) {   // 代接
			const string TargetAgentID = root["TargetAgentID"].asString();  // 目标号码
			const string Exten = __getExtenByAgent(TargetAgentID);
			LineOpParam param;
			param.szParam1 = AgentExten;
			param.szParam2 = Exten;
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_INSTEAD, ExtenNo, &param);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("Intercept" == type) {   // 强截
			const string TargetAgentID = root["TargetAgentID"].asString();  // 目标号码
			const string Exten = __getExtenByAgent(TargetAgentID);
			LineOpParam param;
			param.szParam1 = AgentExten;
			param.szParam2 = Exten;
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_GRAB, ExtenNo, &param);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("Record" == type) {   // 录音
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_RECORD, ExtenNo, nullptr);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("MuteOn" == type) {   // 静音
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_MUTE_BEGIN, ExtenNo, nullptr);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("MuteOff" == type) {   // 取消静音
			bool ret = COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_MUTE_END, ExtenNo, nullptr);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		else if ("Monitor" == type) {   // 监控
			m_MonitAgents.addAgent(AgentID, hdl);
			m_Server.sendMsg(hdl, creatJson(type, true));
			std::unique_lock<std::mutex>lock(m_AgentLock);
			auto it = m_MapAgent.begin();
			while (it != m_MapAgent.end())
			{
				std::string state = it->second->state_s();
				std::string agentId = it->second->id();
				std::string data = creatJson("Monitor", state, agentId, it->second->assoExten());
				m_Server.sendMsg(hdl, data);
				++it;
			}
		}
		else if ("MonitorCancel" == type) {   // 取消监控
			m_MonitAgents.delAgent(AgentID);
			m_Server.sendMsg(hdl, creatJson(type, true));
		}
		else if ("TurnIvr" == type) {   // 转满意度
			COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_TURNIVR, ExtenNo, nullptr);
		}
		else if ("Heart" == type) {   // 心跳
			m_Server.sendMsg(hdl, msg);
		}
		else if ("AutoCall" == type) {   // 自动外呼
			//m_AutoCall.addTask();   // 从数据库刷新任务
			m_Server.sendMsg(hdl, creatJson(type, true));
		}
		else if ("GetAgentDetail" == type) {
			auto data = m_AgentDetail.to_string();
			m_Server.sendMsg(hdl, data);

			m_mpAgentDetailHdl[conID] = hdl;
		}
		else if ("WaitCount" == type) {

			std::unique_lock<std::shared_mutex>lock(m_mutQueryCount);
			auto it = std::find_if(m_subWaitCount.begin(), m_subWaitCount.end(), [=](websocketpp::connection_hdl hdltmp) {return hdltmp.lock() == hdl.lock(); });
			if (it == m_subWaitCount.end()) {  // 第一次发送则保存
				m_subWaitCount.emplace_back(hdl);  // 保存订阅排队数量的坐席
			}
			Json::Value root;
			Json::StreamWriterBuilder jsrocd;
			root["Type"] = "WaitCount";
			root["Result"] = true;
			std::int32_t nTotal = 0;

			for (auto it = m_QueryCount.begin(); it != m_QueryCount.end(); ++it) {
				root[it->first] = it->second;
				try {
					auto n = stoi(it->second);
					nTotal += n;
				}
				catch (const std::exception& e) {
					LOG_ERROR("坐席组[%s]数量[%s]转换失败:[%s]", it->first.c_str(), it->second.c_str(), e.what());
				}
			}
			lock.unlock();
			root["Total"] = nTotal;
			auto data = Json::writeString(jsrocd, root);
			m_Server.sendMsg(hdl, data);
		}
		else if ("SendDtmf" == type){
            std::string Dtmf = root["Dtmf"].asString();
			std::unique_lock<std::mutex>lock(m_AgentLock);
			auto it = m_MapAgent.find(AgentExten);
			if (it == m_MapAgent.end()) { // 坐席未签入
				lock.unlock();
				m_Server.sendMsg(hdl, creatJson(type, false,"坐席未签入"));
				return;
			}
			if (AGENT_STATE_BUSY != it->second->state()) {
				lock.unlock();
				m_Server.sendMsg(hdl, creatJson(type, false, "坐席未通话"));
				return;
			}
			auto pChanIter = m_MapChanExt.find(ExtenNo);
			if (pChanIter == m_MapChanExt.end()) {
				return;
			}
			auto pChan = pChanIter->second;
			auto pSession = __getSessionByChanId(pChan->chanId());
			auto pFinalChan = pSession->getAssoFinalChan();
			if (CHAN_LOGIC_STATE_TALKING != pFinalChan->state() || !pFinalChan->isInMeeting()) {
				m_Server.sendMsg(hdl, creatJson(type, false, "目标线路未通话或未在会议中"));
				return;
			}
			LineOpParam param;
			param.szParam1 = AgentExten;
			param.szParam2 = std::to_string(pFinalChan->no());
			param.szParam3 = pFinalChan->chanId();
			param.szDtmf = Dtmf; // 按键
			bool ret = COperationReactor::GetInstance()->procOperation(ExtenNo, LINE_OP_SEND_DTMF, pFinalChan->no(), &param);
			if (!ret)
				m_Server.sendMsg(hdl, creatJson(type, std::string("操作失败")));
		}
		// 以下是视频接口
		else if ("VideoReqExten" == type) {  // 请求可以注册的分机号
		   uint32_t extenId = 0;
		   std::string pwd;
		   auto ret = m_VideoOffice.findVideoExten(extenId, pwd);
		   if (ret) {
			   auto agent = AgentID;
			   ret = m_VideoExtenHdl.add(ExtenNo, agent, hdl);
			   if (!ret) {
				   m_VideoOffice.recoverVideoExten(extenId);
			   }
		   }
		   auto data = creatJson2("VideoReqExten", ret, extenId, pwd);
		   m_Server.sendMsg(hdl, data);
		}
		else if ("VideoReqBindExtPhone" == type) { // 绑定分机号-手机号关系
		   const string DestinationNumber = root["DestinationNumber"].asString();
		   m_ExtPhone[ExtenNo] = DestinationNumber;
		   auto data = creatJson2(type, true);
		   m_Server.sendMsg(hdl, data);
		}
		else if ("VideoReqIdeAgent" == type) { // 请求空闲坐席
		    std::unique_lock<std::mutex>lock(m_AgentLock);
		    bool ret = false;
		    uint32_t exten = 0;
		    for (auto it = m_MapAgent.begin(); it != m_MapAgent.end(); ++it) {
			   if (it->second->VideoLock()) {
				  exten = (uint32_t)stoul(it->first);
				  ret = true;
				  break;
			   }
		    }
			lock.unlock();
		    auto data = creatJson2(type, ret, exten);
		    m_Server.sendMsg(hdl, data);
			ret = m_VideoExtenHdl.bindReqAgentExten(ExtenNo, exten);
			if (!ret && exten != 0) {
				lock.lock();
				auto it = m_MapAgent.find(std::to_string(exten));
				if (ret && it != m_MapAgent.end()) {
					it->second->CancelVideoLock();
				}
				lock.unlock();
			}
		}
		else if ("VideoDesExten" == type) { // 销毁/回收请求的分机号
		   m_VideoOffice.recoverVideoExten(ExtenNo);
		   std::string data = creatJson2(type, true);
		   m_Server.sendMsg(hdl, data);
		}
		else if ("VideoReqBindAgent" == type) { //督办专员 保存
		   auto agent = AgentID;
		   auto ret = m_VideoExtenHdl.add(ExtenNo, agent,hdl);
		   std::string data = creatJson2(type, ret);
		   m_Server.sendMsg(hdl, data);
		}
		else if ("GetExtenList" == type) { // 获取督办部门状态
		  auto data = m_DepttelOffice.GetAllDeptTelext();
		  m_Server.sendMsg(hdl, data);
		}
		else {

		}
		// try 结束
	}
	catch (const Json::LogicError& e)
	{
		Format fmt("格式发送错误[%s];msg:[%s]");
		fmt %e.what() % msg;
		m_Server.sendMsg(hdl, fmt.str());
	}
	catch (const std::exception&)
	{

	}
}

void CFsProxy::__closeFun(websocketpp::connection_hdl hdl)
{
	const long conID = reinterpret_cast<long>(hdl.lock().get());
	m_ToeknList.remove(conID);

	m_mpAgentDetailHdl.erase(conID);

	/*视频处理*/
	auto pair = m_VideoExtenHdl.del(hdl);
	if (pair.first > 0) {
		m_VideoOffice.recoverVideoExten(pair.first, true);
		m_DepttelOffice.UpdateDepttelext(pair.first, 0);
		if (pair.second > 0) {
			std::unique_lock<std::mutex>lock(m_AgentLock);
			auto it = m_MapAgent.find(std::to_string(pair.second));
			it->second->CancelVideoLock();
		}
		return;
	}
	
	std::string agentId;
	std::string extenNo;
	std::unique_lock<std::mutex>lock(m_AgentLock);
	auto it = m_MapAgent.begin();
	while (it != m_MapAgent.end())
	{
		if (!(it->second->hdl()).expired())
		{
			auto sp = it->second->hdl().lock();
			stringstream agent_hdl;
			agent_hdl << sp.get();
			stringstream local_hdl;
			local_hdl << hdl.lock().get();
			if (agent_hdl.str() == local_hdl.str())
			{
				agentId = it->second->id(); // 保存坐席id
				extenNo = it->second->assoExten(); // 分机号
				Format fmt("座席掉线,agentId = %s,extenNo = %s,IP = %s");
				fmt %it->second->id() % it->second->assoExten() % local_hdl.str();
				LOG_WARN_S(fmt.str());
				//m_Gateway.delAgent(agentId);
				m_Gateway.delAgent(agentId, it->second->groups());
				it->second->removeAgent("坐席掉线");
				FS_LINK_DELETE(it->second);
				m_MapAgent.erase(it);
				break;
			}
		}
		++it;
	}
	__agentDetail(lock.release());

	if (!agentId.empty())
	{
		std::string data = creatJson("Monitor", "签出", agentId, extenNo);
		m_MonitAgents.loopAgent(m_Server, data);  // 通知班长坐席监控
		m_MonitAgents.delAgent(agentId);
	}
}

void CFsProxy::__doAutoTask(Task  task)
{
	switch (task.type)
	{
	case VOICE_CALL:  // 语音外呼
	{
		__voicCall(task);
	}
	break;
	case AGENT_CALL:  // 指定坐席外呼    set 在当前 channel 上设置变量，而 export 在（a-leg 和 b-leg） 两个 channel 上都设置
	{
		LineOpParam param;
		param.nParam1 = task.agent;  // 坐席号
		param.nParam2 = task.type;   // 自动外呼类型
		param.nParam3 = task.id;     // 自动外呼任务id
		param.szParam1 = getExtenByAgent(task.agent); // 坐席对应的分机号
		param.szParam2 = task.number;
		if (param.szParam1.empty()) // 如果坐席对应分机不存在说明坐席未登陆，不进行呼叫
		{
			return;
		}
		auto pChan = getExten(std::atoi(param.szParam1.c_str()));
		if (pChan == nullptr || pChan->state() != CHAN_LOGIC_STATE_FREE)
		{
			return;
		}
		COperationReactor::GetInstance()->procOperation(opInstance++, LINE_OP_AUTO_CALL, atoi(param.szParam1.c_str()), &param);

	}
	break;
	case AUTO_CALL: // 系统自动分配坐席外呼
		break;
	default:
		break;
	}

	if (task.id != 0)
		m_AutoCall.updateTask(std::to_string(task.id)); // 更新任务
}

bool CFsProxy::__voicCall(Task & task)
{
	std::string content = task.content;
	std::string filePath;
	if (!tts.TextToAudio(content, filePath))
	{
		LOG_WARN_S("文本转语音失败");
		return false;
	};
	std::string callee = task.number;
	std::string caller;
	std::string  CallString;
	m_CallStringMaker.makeCallString(caller, callee, CallString);
	Format fmt("bgapi originate {origination_caller_id_number=%s,%s=%ld,%s=%s,%s=%ld}%s VOICECALL XML %s\r\n%s: %ld");
	fmt %caller % ESL_VAR_OP_TYPE % task.type %"filePath" %filePath % ESL_VAR_TASK_ID % task.id % CallString  % "AutoCall" % ESL_HEADER_JOB_UUID % task.uniqueId();
	return m_Gateway.sendCmd(fmt.str());
}

void CFsProxy::__agentDetail()
{
	m_AgentDetail.resetAgent();
	std::unique_lock<std::mutex>lock(m_AgentLock);
	m_AgentDetail.setAgentOnlineCount((std::int32_t)m_MapAgent.size());
	Agent* pAgent = nullptr;
	for (auto it = m_MapAgent.begin(); it != m_MapAgent.end(); ++it) {
		pAgent = it->second;
		if (pAgent) {
			auto state = pAgent->state();
			switch (state)
			{
			case AGENT_STATE_FREE:
				m_AgentDetail.setAgentFreeCount(1);
				break;
			case AGENT_STATE_BUSY:
				m_AgentDetail.setAgentSpeakCount(1);
				break;
			case AGENT_STATE_REPOSE:
				m_AgentDetail.setAgentReposeCount(1);
				break;
			default:
				break;
			}
		}
	}

	// 群发坐席详情
	for (auto it = m_mpAgentDetailHdl.begin(); it != m_mpAgentDetailHdl.end(); ++it) {
		m_Server.sendMsg(it->second, m_AgentDetail.to_string());
	}
}

void CFsProxy::__agentDetail(std::mutex * p_mtx, bool islock)
{
	m_AgentDetail.resetAgent();
	m_AgentDetail.setAgentOnlineCount((std::int32_t)m_MapAgent.size());
	Agent* pAgent = nullptr;
	for (auto it = m_MapAgent.begin(); it != m_MapAgent.end(); ++it) {
		pAgent = it->second;
		if (pAgent) {
			auto state = pAgent->state();
			switch (state)
			{
			case AGENT_STATE_FREE:
				m_AgentDetail.setAgentFreeCount(1);
				break;
			case AGENT_STATE_BUSY:
				m_AgentDetail.setAgentSpeakCount(1);
				break;
			case AGENT_STATE_REPOSE:
				m_AgentDetail.setAgentReposeCount(1);
				break;
			default:
				break;
			}
		}
	}

	if (islock) {
		p_mtx->lock();
	}
	else {
		p_mtx->unlock();
	}

	// 群发坐席详情
	for (auto it = m_mpAgentDetailHdl.begin(); it != m_mpAgentDetailHdl.end(); ++it) {
		m_Server.sendMsg(it->second, m_AgentDetail.to_string());
	}
}

void CFsProxy::__agentDetailTrunkChange(const std::int32_t& nCount)
{
	m_AgentDetail.setTrunkCallInCount(nCount);
	// 群发坐席详情
	for (auto it = m_mpAgentDetailHdl.begin(); it != m_mpAgentDetailHdl.end(); ++it) {
		m_Server.sendMsg(it->second, m_AgentDetail.to_string());
	}
}

std::string CFsProxy::__queryCount(const bool & bIsLock)
{
	Json::Value root;
	Json::StreamWriterBuilder jsrocd;
	root["Type"] = "WaitCount";
	root["Result"] = true;
	std::int32_t nTotal = 0;
	if (bIsLock) {
		std::shared_lock<std::shared_mutex>lock(m_mutQueryCount);
		for (auto it = m_QueryCount.begin(); it != m_QueryCount.end(); ++it) {
			root[it->first] = it->second;
			try {
				auto n = stoi(it->second);
				nTotal += n;
			}
			catch (const std::exception& e) {
				LOG_ERROR("坐席组[%s]数量[%s]转换失败:[%s]", it->first.c_str(), it->second.c_str(), e.what());
			}
		}
		lock.unlock();
	}
	else {
		for (auto it = m_QueryCount.begin(); it != m_QueryCount.end(); ++it) {
			root[it->first] = it->second;
			try {
				auto n = stoi(it->second);
				nTotal += n;
			}
			catch (const std::exception& e) {
				LOG_ERROR("坐席组[%s]数量[%s]转换失败:[%s]", it->first.c_str(), it->second.c_str(), e.what());
			}
		}
	}
	//m_WaitCounter
	root["Total"] = nTotal;
	auto strJson = Json::writeString(jsrocd, root);
	return strJson;
}

CFsProxy CFsProxy::instance;