#include "stdafx.h" #include "TaskAgentSendDtmf.h" #include "LineHolder.h" #include "LogicLine.h" #include "CtiCore.h" #include "SessionHolder.h" #include "CallSession.h" CTaskAgentSendDtmf::CTaskAgentSendDtmf(CPduEntity & PduEntity) : CTask(PduEntity) { } CTaskAgentSendDtmf::~CTaskAgentSendDtmf(void) { } BOOL CTaskAgentSendDtmf::DoTask() { // 显示日志 ShowLog(); // 校验 if (!Verify()) return FALSE; // 设置当前操作类型 if (m_pCurrLine == NULL)return FALSE; m_pCurrLine->opType() = PDU_CMD_AGENT_SEND_DTMF; CCallSession* pSession = CSessionHolder::GetInstance().findSession(m_pCurrLine->callId()); if (pSession == NULL || pSession->lineCount() < 3) { ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("AGENT->CTI, CMD = [座席发送按键]失败,该情况下不能进行发送按键操作, Exten = %d"), m_pCurrLine->lineId()); return false; } LineOpParam pLineOpParam; memset(&pLineOpParam, 0, sizeof(pLineOpParam)); pLineOpParam.nParam1 = m_pCurrLine->lineId(); pLineOpParam.nParam2 = pSession->lastLine(); lstrcpy(pLineOpParam.szParam4, m_CurrCmd.GetDataString(3)); ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("AGENT->CTI, 坐席通道[%lu]开始执行发送通道[%lu]按键[%s]"), m_pCurrLine->lineId(), pSession->lastLine(), pLineOpParam.szParam4); return CCtiCore::GetInstance().getDevLink().exec((long)this, LINE_OP_SEND_DTMF, pSession->lastLine(), &pLineOpParam); } BOOL CTaskAgentSendDtmf::Verify() { // 线路绑定校验 if (!_bindLogicLine(m_CurrCmd.GetDataUInt(1))) return FALSE; // 本端线路状态校验 if (m_pCurrLine->status() != INNER_STATE_TALKING) { ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_WARNING, _T("{Task}: 线路[%d]执行座席发送按键任务校验时失败:当前线路未在通话中"), m_pCurrLine->lineId()); return FALSE; } // 对端线路状态验证 CCallSession* pSession = CSessionHolder::GetInstance().findSession(m_pCurrLine->callId()); if (pSession == NULL) return FALSE; CLogicLine *pAssoLine = CLineHolder::GetInstance().getLogicLine(pSession->lastLine()); if (pAssoLine == NULL || (pAssoLine->status() != INNER_STATE_TALKING && pAssoLine->status() != TRUNK_STATE_TALKING)) { ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_WARNING, _T("{Task}: 线路[%d]执行座席发送按键任务校验时失败:关联线路[%d]状态校验不通过"), m_pCurrLine->lineId(), pSession->lastLine()); return FALSE; } return TRUE; } void CTaskAgentSendDtmf::ShowLog() { // 显示日志 ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("AGENT->CTI, CMD = [座席发送按键], Exten = %d"), m_CurrCmd.GetDataUInt(1)); }