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MiddleWare_SLWY
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升龙物业 老版本 ocx IPO, 加密狗 转值班电话

Ветка: master
Ветки Метки
MiddleWare_SLWY
/
Middleware-S...
/
IVR
/
Ivr4SLWY.xml

Ivr4SLWY.xml 9.2KB
Постоянная ссылка История Исходник

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  1. <?xml version="1.0" encoding="utf-8"?>
    2. 

  2. <ivr>
    3. 

  3. 	<flow Name="Ivr4SLWY" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
    4. 

  4. 		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
    5. 

  5. 		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=hykjCallcenter;Data Source=." 
    6. 

  6. 		SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,1)" 
    7. 

  7. 		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
    8. 

  8. 		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
    9. 

  9. 			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
    10. 

  10. 			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
    11. 

  11. 			<DefVar VarType="1" VarName="Key" VarVal="0" />
    12. 

  12. 			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
    13. 

  13. 			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
    14. 

  14. 		</cell>
    15. 

  15. 		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=hykjCallcenter;Data Source=." 
    16. 

  16. 		SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
    17. 

  17. 		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
    18. 

  18. 			<Map Var="BlackListVerify" />
    19. 

  19. 		</cell>
    20. 

  20. 		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="7" FalsePos="12" Note="判断黑名单" />
    21. 

  21. 		<cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=hykjCallcenter;Data Source=." 
    22. 

  22. 		SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="24" FailPos="24" Note="黑名单通话记录" />
    23. 

  23. 		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=hykjCallcenter;Data Source=." 
    24. 

  24. 		SqlStr="SELECT count(*) FROM T_Sys_WorkCalendar WHERE getdate() between F_DateId and DATEADD(dd,1,F_DateId) AND F_WorkingFlag=1 AND Convert(varchar(20),getdate(),108)&gt;=Convert(varchar(20),'08:00:00',108) and Convert(varchar(20),getdate(),108)&lt;=Convert(varchar(20),'20:00',108)" 
    25. 

  25. 		IsSaved="yes" SuccessPos="9" FailPos="12" Note="节假日查询" />
    26. 

  26. 		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
    27. 

  27. 			<Map Var="HolidayVerify" />
    28. 

  28. 		</cell>
    29. 

  29. 		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="12" FalsePos="11" Note="判断节假日" />
    30. 

  30. 		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\midware\wav\holiday.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    31. 

  31. 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="25" Note="放节假日音" />
    32. 

  32. 		<cell Name="CELL_AUDIODTMF" Pos="12" PlayType="1" ContentType="1" Content="D:\midware\wav\welcome.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    33. 

  33. 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="KeyW" SuccessPos="34" FailPos="24" HangupPos="25" Note="放欢迎词" />
    34. 

  34. 		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="1" Group="364" AgentVar="AgentNo" ExtenVar="AgentExtNo" 
    35. 

  35. 		NoAgentPos="14" NoFreePos="14" SuccessPos="18" HangupPos="25" Note="排队节点" />
    36. 

  36. 		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\midware\wav\BusyWait.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    37. 

  37. 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="25" Note="坐席全忙放音" />
    38. 

  38. 		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="坐席全忙分支节点">
    39. 

  39. 			<Branch Value="1" Pos="16" />
    40. 

  40. 			<Branch Value="2" Pos="20" />
    41. 

  41. 		</cell>		
    42. 

  42. 		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\midware\wav\Queue.wav" Timeout="60" SuccessPos="18" HangupPos="25" TimeoutPos="14" Note="继续排队节点" />
    43. 

  43. 		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />		
    44. 

  44. 		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" 
    45. 

  45. 		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="2" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="25" Note="播报工号" />
    46. 

  46. 		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="17" Note="转座席节点">
    47. 

  47. 		  <BandData Var="CallID" />
    48. 

  48. 		</cell>
    49. 

  49. 		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\midware\wav\BeginTape.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    50. 

  50. 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="25" Note="留言开始放音" />
    51. 

  51. 		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
    52. 

  52. 		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\midware\wav\OverTape.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    53. 

  53. 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
    54. 

  54. 		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=hykjCallcenter;Data Source=." 
    55. 

  55. 		SqlStr="INSERT INTO T_Call_LeaveRecord(F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no" 
    56. 

  56. 		SuccessPos="24" FailPos="24" Note="留言入库" />
    57. 

  57. 		<cell Name="CELL_HANGUP" Pos="24" Next="25" Note="挂机节点" />
    58. 

  58. 		<cell Name="CELL_END" Pos="25" Note="结束节点" />	
    59. 

  59. 		
    60. 

  60. 		<!--从欢迎词到二级选择-三级选择-->
    61. 

  61. 		<cell Name="CELL_BRANCH" Pos="34" Var="KeyW" DefaultPos="12" Note="一级分支节点">
    62. 

  62. 			<Branch Value="1" Pos="26" /><!--1 咨询 ,升龙国际-->
    63. 

  63. 			<Branch Value="2" Pos="13" /><!--2 报事报修 ,呼叫中心-->
    64. 

  64. 			<Branch Value="3" Pos="13" /><!--3 投诉建议 ,呼叫中心-->
    65. 

  65. 		</cell>
    66. 

  66. 		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="1" ContentType="1" Content="D:\midware\wav\quyus.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    67. 

  67. 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key1" SuccessPos="27" FailPos="24" HangupPos="25" Note="二级选择区域" />
    68. 

  68. 		<cell Name="CELL_BRANCH" Pos="27" Var="Key1" DefaultPos="12" Note="二级分支节点">
    69. 

  69. 			<Branch Value="1" Pos="28" /><!--1 升龙国际-->
    70. 

  70. 			<Branch Value="2" Pos="13" /><!--2 呼叫中心-->
    71. 

  71. 			<Branch Value="*" Pos="12" /><!--* 返回上级-->
    72. 

  72. 		</cell>
    73. 

  73. 		<cell Name="CELL_AUDIODTMF" Pos="28" PlayType="1" ContentType="1" Content="D:\midware\wav\qtqy.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    74. 

  74. 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="0" KeyVar="Key2" SuccessPos="29" FailPos="24" HangupPos="25" Note="三级选择区域" />
    75. 

  75. 		<cell Name="CELL_BRANCH" Pos="29" Var="Key2" DefaultPos="26" Note="三级分支节点">
    76. 

  76. 			<Branch Value="1" Pos="301" /><!--1 升龙国际A区-->
    77. 

  77. 			<Branch Value="2" Pos="31" /><!--2 升龙国际B区-->
    78. 

  78. 			<Branch Value="3" Pos="32" /><!--3 升龙国际C区-->
    79. 

  79. 			<!--<Branch Value="4" Pos="33" />4 升龙国际D区-->
    80. 

  80. 			<Branch Value="*" Pos="26" /><!--* 返回上级-->
    81. 

  81. 			<Branch Value="#" Pos="12" /><!--# 重新收听         8801  8802     915136226890 -->
    82. 

  82. 		</cell>
    83. 

  83. 		<cell Name="CELL_DEFINEVAR" Pos="301" Next="30" Note="电话变量">
    84. 

  84. 			<DefVar VarType="1" VarName="AgentExtNo" VarVal="915136226890" />
    85. 

  85. 		</cell>
    86. 

  86. 		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="AgentExtNo" Timeout="60" SuccessPos="25" FailPos="24" Note="转升龙国际A区" />
    87. 

  87. 		<cell Name="CELL_TRANSFEROUT" Pos="31" CalleeNumType="1" CalleeNum="918937115568" Timeout="60" SuccessPos="25" FailPos="24" Note="转升龙国际B区" />
    88. 

  88. 		<cell Name="CELL_TRANSFEROUT" Pos="32" CalleeNumType="1" CalleeNum="918937115568" Timeout="60" SuccessPos="25" FailPos="24" Note="转升龙国际C区" />
    89. 

  89. 		<!--<cell Name="CELL_TURNAGENT" Pos="30" Exten="8801" SuccessPos="25" FailPos="24" HangupPos="24" Note="转升龙国际A区">
    90. 

  90. 		  <BandData Var="CallID" />
    91. 

  91. 		</cell>
    92. 

  92. 		<cell Name="CELL_TURNAGENT" Pos="31" Exten="8802" SuccessPos="25" FailPos="24" HangupPos="24" Note="转升龙国际B区">
    93. 

  93. 		  <BandData Var="CallID" />
    94. 

  94. 		</cell>
    95. 

  95. 		<cell Name="CELL_TURNAGENT" Pos="32" Exten="8803" SuccessPos="25" FailPos="24" HangupPos="24" Note="转升龙国际C区">
    96. 

  96. 		  <BandData Var="CallID" />
    97. 

  97. 		</cell>
    98. 

  98. 		<cell Name="CELL_TURNAGENT" Pos="33" Exten="8804" SuccessPos="25" FailPos="24" HangupPos="24" Note="转升龙国际D区">
    99. 

  99. 		  <BandData Var="CallID" />
    100. 

  100. 		</cell>-->
    101. 

  101. 		
    102. 

  102. 	</flow>		
    103. 

  103. </ivr>
    104.