MiddleWare_SLWY/Middleware-S.../IVR/Ivr_SZZS.xml

<?xml version="1.0" encoding="utf-8"?>
<ivr>
	<flow Name="Ivr_SZZS" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=hykjCallcenter;Data Source=." 
		SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,1)" 
		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
			<DefVar VarType="1" VarName="KeyGroup" VarVal="*" /><!--坐席组按键值-->
			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
			<DefVar VarType="1" VarName="Key" VarVal="0" />
			<DefVar VarType="1" VarName="Keytimew" VarVal="0" />
			<DefVar VarType="1" VarName="Keytimed" VarVal="0" />
			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
		</cell>
		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=hykjCallcenter;Data Source=." 
		SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
			<Map Var="BlackListVerify" />
		</cell>
		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="7" FalsePos="8" Note="判断黑名单" />
		<cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=hykjCallcenter;Data Source=." 
		SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="24" FailPos="24" Note="黑名单通话记录" />
		
		<cell Name="CELL_AUDIODTMF" Pos="8" PlayType="2" ContentType="1" Content="D:\midware\wav\1welcome.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="1" FinishKey="#" KeyVar="" SuccessPos="501" FailPos="24" HangupPos="25" Note="放欢迎词" />
		<!--业务选择-播放三次无选择提示超时-->
		<cell Name="CELL_CALCULATE" Pos="501" Data1Type="2" Data2Type="1" Data1="Keytimew" Data2="1" CalcuType="1" ResultType="1" ResultVar="Keytimew" Next="502" Note="业务选择-计算播报几次" />
		<cell Name="CELL_COMPARE" Pos="502" Data1Type="2" Data2Type="1" Data3Type="1" Data1="Keytimew" Data2="4" Data3="" VarType="1" CompareType="3" 	TruePos="601" FalsePos="9" Note="业务选择-比较播报几次" />
		<!--业务选择-播放三次无选择提示超时-->
		<cell Name="CELL_AUDIODTMF" Pos="9" PlayType="1" ContentType="1" Content="D:\midware\wav\2choose.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="5" FinishKey="#" KeyVar="KeyGroup" SuccessPos="10" FailPos="24" HangupPos="25" Note="业务选择" />
		<cell   Name="CELL_BRANCH"  Pos="10" Var="KeyGroup" DefaultPos="501" Note="业务选择-比较按键值" >
			<Branch   Pos="11" Value="1" /><!--1.办理流程查询-->
			<Branch   Pos="11" Value="2" /><!--2.证书信息查询及查询密码修改-->
			<Branch   Pos="14" Value="3" /><!--3.留言-->
			<Branch   Pos="901" Value="9" /><!--9.投诉受理，转固定电话-->
			<Branch   Pos="11" Value="0" /><!--0.转人工-->
		</cell>
		<cell Name="CELL_SQL" Pos="11" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=hykjCallcenter;Data Source=." 
		SqlStr="SELECT count(*) FROM T_Sys_WorkCalendar WHERE getdate() between F_DateId and DATEADD(dd,1,F_DateId) AND F_WorkingFlag=1 AND Convert(varchar(20),getdate(),108)&gt;=Convert(varchar(20),'08:00:00',108) and Convert(varchar(20),getdate(),108)&lt;=Convert(varchar(20),'20:00',108)" 
		IsSaved="yes" SuccessPos="12" FailPos="15" Note="节假日查询" />
		<cell Name="CELL_RECORDSET" Pos="12" LPos="13" EPos="13" GPos="13" Note="取节假日结果">
			<Map Var="HolidayVerify" />
		</cell>
		<cell Name="CELL_COMPARE" Pos="13" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="15" FalsePos="14" Note="判断节假日" />
		
		<!--节假日-播放三次无选择提示超时-->
		<cell Name="CELL_CALCULATE" Pos="301" Data1Type="2" Data2Type="1" Data1="Keytimed" Data2="1" CalcuType="1" ResultType="1" ResultVar="Keytimed" Next="302" Note="节假日-计算播报几次" />
		<cell Name="CELL_COMPARE" Pos="302" Data1Type="2" Data2Type="1" Data3Type="1" Data1="Keytimed" Data2="4" Data3="" VarType="1" CompareType="3" 	TruePos="601" FalsePos="14" Note="节假日-比较播报几次" />
		<!--节假日-播放三次无选择提示超时-->
		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\midware\wav\3fworktime.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyl" SuccessPos="801" FailPos="24" HangupPos="25" Note="放节假日音" />
		<cell   Name="CELL_BRANCH"  Pos="801" Var="keyl" DefaultPos="301" Note="节假日留言-比较按键值" >
			<Branch   Pos="802" Value="1" /><!--1.留言-->
		</cell>
		
		<cell Name="CELL_AUDIODTMF" Pos="15" PlayType="2" ContentType="1" Content="D:\midware\wav\4ringagent.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="1" FinishKey="#" KeyVar="" SuccessPos="16" FailPos="24" HangupPos="25" Note="通话被录音提示" />
		
		<cell Name="CELL_SQL" Pos="16" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=hykjCallcenter;Data Source=." 
		SqlStr="SELECT top 1 F_DictionaryValueId FROM T_Sys_DictionaryValue where F_DictionaryFlag='ZXZ' and F_Sort='1'" 
		IsSaved="yes" SuccessPos="17" FailPos="24" Note="获取坐席组ID" />
		<cell Name="CELL_RECORDSET" Pos="17" LPos="18" EPos="18" GPos="18" Note="获取坐席组ID结果">
			<Map Var="GroupID" />
		</cell>
		<cell Name="CELL_QUEUE" Pos="18" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" NoAgentPos="21" NoFreePos="21" SuccessPos="19" HangupPos="25" Note="排队节点" />
		<cell Name="CELL_AUDIODTMF" Pos="19" PlayType="2" ContentType="2" Content=" `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="1" FinishKey="#" KeyVar="" SuccessPos="20" FailPos="24" HangupPos="25" Note="播报工号" />
		<cell Name="CELL_TURNAGENT" Pos="20" Exten="AgentExtNo" SuccessPos="25" FailPos="26" HangupPos="26" Note="转座席节点">
		  <BandData Var="CallID" />
		</cell>		
		<cell Name="CELL_CONTINUEQUEUE" Pos="21" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\midware\wav\5Queue.wav" Timeout="60" SuccessPos="19" HangupPos="25" TimeoutPos="18" Note="继续排队节点" />
		
		<!--留言-->
		<cell Name="CELL_LEAVEWORD" Pos="802" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="803" HangupPos="24" FinishPos="803" Note="留言节点" >
			<LeaveWord Var="CallID" />
			<LeaveWord Var="CallerID" />
			<LeaveWord Var="StartTime" />
		</cell>
		<cell Name="CELL_AUDIODTMF" Pos="803" PlayType="2" ContentType="1" Content="D:\midware\wav\8leaveend.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="留言结束放音" />
		<!--留言-->
		
		<!--挂机结束-->
		<cell Name="CELL_CANCELQUEUE" Pos="26" Reason="等烦了" Next="24" Note="放弃排队节点" />	
		<cell Name="CELL_HANGUP" Pos="24" Next="25" Note="挂机节点" />
		<cell Name="CELL_END" Pos="25" Note="结束节点" />	
		<!--挂机结束-->
		
		<!--9.投诉转固话-->
		<cell Name="CELL_TURNAGENT" Pos="901" Exten="918537173083" SuccessPos="25" FailPos="24" HangupPos="24" Note="投诉固话">
		  <BandData Var="CallID" />
		</cell>
		<!--9.投诉转固话-->
		
		<!--操作超时-->
		<cell Name="CELL_AUDIODTMF" Pos="601" PlayType="2" ContentType="1" Content="D:\midware\wav\9timeout.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="1" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="25" Note="操作超时" />
		<!--操作超时-->
	</flow>		
</ivr>