MiddleWare_SLWY/Middleware-S.../IVR/MYD_1.xml

<?xml version="1.0" encoding="utf-8"?>
<ivr>
	<flow Name="MYD" Type="normal" MatchedNum="" MatchedLine="" Concurrency="1">
		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter;Data Source=192.168.1.88" 
		SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,1)" 
		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
			<DefVar VarType="1" VarName="Key" VarVal="0" />
			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
		</cell>
		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter;Data Source=192.168.1.88" 
		SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
			<Map Var="BlackListVerify" />
		</cell>
		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="7" FalsePos="8" Note="判断黑名单" />
		<cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter;Data Source=192.168.1.88" 
		SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="19" FailPos="19" Note="黑名单通话记录" />
		<cell Name="CELL_AUDIODTMF" Pos="8" PlayType="2" ContentType="1" Content="D:\midware\wav\业务选择.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="44" FailPos="19" HangupPos="20" Note="放欢迎词" />
		<cell   Name="CELL_AUDIODTMF"  Pos="44" PlayType="1"  ContentType="1"  Content="D:\midware\wav\业务选择.wav" TTSNumMode="0"  TTSSpeed="1" TTSVolume="1" 
		TTSEngine="0"  StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="0"  KeyVar="ajz" HangupPos="19" SuccessPos="34" FailPos="8" IVR_Width="80" 
		IVR_Height="50" IVR_X="341" IVR_Y="37" IVR_Name="业务选择" Note="业务选择" />
		<cell Name="CELL_SQL" Pos="34" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter;Data Source=192.168.1.88" 
		SqlStr="update T_Call_CallRecords set CusCode='%[ajz]' where CallId='%[CallID]'" IsSaved="no" SuccessPos="21" FailPos="21" Note="更新按键值" />
    <cell   Name="CELL_BRANCH"  Pos="21" Var="ajz" DefaultPos="44" IVR_Width="340" IVR_Height="30" IVR_X="394" IVR_Y="97" IVR_Name="比较按键值" Note="比较按键值" >
      <Branch   Pos="9" Value="1" />
      <Branch   Pos="27" Value="2" />
      <Branch   Pos="9" Value="9" />
    </cell>
		<cell Name="CELL_QUEUE" Pos="9" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="ajz" AgentVar="AgentNo" ExtenVar="AgentExtNo" 
		NoAgentPos="10" NoFreePos="10" SuccessPos="25" HangupPos="19" Note="排队节点" />
		<cell Name="CELL_AUDIODTMF" Pos="10" PlayType="1" ContentType="1" Content="D:\midware\wav\BusyWait.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="11" FailPos="13" HangupPos="19" Note="坐席全忙放音" />
		<cell Name="CELL_BRANCH" Pos="11" Var="Key" DefaultPos="10" Note="分支节点">
			<Branch Value="1" Pos="12" />
			<Branch Value="2" Pos="15" />
		</cell>		
		<cell Name="CELL_CONTINUEQUEUE" Pos="12" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\midware\wav\Queue.wav" Timeout="60" SuccessPos="25" HangupPos="19" TimeoutPos="10" Note="继续排队节点" />
		<cell Name="CELL_CANCELQUEUE" Pos="13" Reason="等烦了" Next="33" Note="放弃排队节点" />		
		<cell Name="CELL_TURNAGENT" Pos="14" Exten="AgentExtNo" SuccessPos="20" FailPos="10" HangupPos="19" Note="转座席节点">
		  <BandData Var="CallID" />
		</cell>
		<cell Name="CELL_AUDIODTMF" Pos="15" PlayType="2" ContentType="1" Content="D:\midware\wav\BeginTape.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="16" FailPos="19" HangupPos="20" Note="留言开始放音" />
		<cell Name="CELL_LEAVEWORD" Pos="16" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="17" HangupPos="18" FinishPos="17" Note="留言节点" />
		<cell Name="CELL_AUDIODTMF" Pos="17" PlayType="2" ContentType="1" Content="D:\midware\wav\OverTape.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="18" FailPos="18" HangupPos="18" Note="留言结束放音" />
		<cell Name="CELL_SQL" Pos="18" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter;Data Source=192.168.1.88" 
		SqlStr="INSERT INTO T_Call_LeaveRecord(F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no" 
		SuccessPos="19" FailPos="19" Note="留言入库" />	
		<cell Name="CELL_HANGUP" Pos="19" Next="20" Note="挂机节点" />
		<cell Name="CELL_END" Pos="20" Note="结束节点" />
		<cell Name="CELL_AUDIODTMF" Pos="25" PlayType="2" ContentType="2" Content=" `vs40 为了保证服务质量, `p300 您的通话可能会被录音. `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." 
		TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="2" FinishKey="#" KeyVar="" SuccessPos="14" FailPos="14" HangupPos="20" Note="播报工号" >
      <Audio Var="AgentNo" />
    </cell>
		<cell Name="CELL_SQL" Pos="27" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter;Data Source=192.168.1.88" 
		SqlStr="EXEC P_Sys_GetAreaAgent '%[CallerID]'" IsSaved="yes" SuccessPos="28" FailPos="9" Note="读取专员号码" />
		<cell Name="CELL_RECORDSET" Pos="28" LPos="6" EPos="29" GPos="29" Note="取专员号码">
			<Map Var="AgentNo" />
		</cell>
		<cell Name="CELL_COMPARE" Pos="29" Data1Type="2" Data2Type="1" Data3Type="1" Data1="AgentNo" Data2="0" Data3="" 
		VarType="1" CompareType="2" TruePos="30" FalsePos="30" Note="判断专员号码" />
		<cell Name="CELL_QUEUE" Pos="30" Strategy="4" VipLevelType="1" VipLevel="0" GroupType="1" Group="2" AgentVar="AgentNo" ExtenVar="AgentExtNo"
		NoAgentPos="10" NoFreePos="10" SuccessPos="25" HangupPos="19" Note="转专员排队节点" />
		<cell Name="CELL_AUDIODTMF" Pos="33" PlayType="2" ContentType="1" Content="D:\midware\wav\TurnAgentFailed.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="19" HangupPos="20" Note="转专员失败结束语" />

  </flow>		
</ivr>