MiddleWare_SLWY/Middleware-S.../TFB/AgentOp.cpp

#include "StdAfx.h"
#include "AgentOp.h"
#include "AgentClient.h"
#include "AgentLog.h"
#include "AgentEventManager.h"
#include "PduEntity.h"
#include "NetCtrlInterface.h"


CAgentOp::CAgentOp(CAgentClient* pClient)
{
	m_pAgentClient = pClient;
}

CAgentOp::~CAgentOp(void)
{
}

/*****************************************************************
**【函数名称】	OnRecvCommand
**【函数功能】	发送坐席操作命令
**【参数】		
**【返回值】		
****************************************************************/
BOOL CAgentOp::SendCmdAgentOp(CPduEntity* pEntity, ErrorCode &nErrCode)
{
	// 判断连接状态
	if (m_pAgentClient->m_nAgentLinkState != PDU_LINK_STATE_REG_OK)
	{
		m_pAgentClient->SetErrorCode(ERR_NO_AGENT_SOCKET);
		nErrCode = ERR_NO_AGENT_SOCKET;
		return FALSE;
	}

	// 设置分机号和坐席工号
	pEntity->SetDataUInt(1,m_pAgentClient->m_nAgentExtension);
	pEntity->SetDataUInt(2,m_pAgentClient->m_nAgentNumber);
	
	// 发送命令
	if (!CInterfaceWindow::getCommInstance()->Send(pEntity, PDU_DEV_TYPE_ACD, 0))
	{
		m_pAgentClient->SetErrorCode( ERR_SEND_MSG );
		nErrCode = ERR_SEND_MSG;
		return FALSE;
	}

	nErrCode = NO_ERR;
	return TRUE;
}

/*****************************************************************
**【函数名称】	CheckDestNum
**【函数功能】	操作号码校验
**【参数】		
**【返回值】		
****************************************************************/
BOOL CAgentOp::CheckDestNum(CString strDestNum, ErrorCode& nErrCode)
{
	// 对号码长度进行校验
	if(strDestNum.GetLength() >= PHONE_NUM_LEN)
	{
		nErrCode = ERR_TARGET_NUMBER_TOO_LONG;
		return FALSE;
	}
	// 检查是否包含特殊字符(或者为空)
	if (strDestNum.Find('%') != -1 || strDestNum.Find('&') != -1 || strDestNum.Find('/') != -1
		|| strDestNum.Find('\\') != -1 || strDestNum.Find('@') != -1 || strDestNum.Find('$') != -1 || strDestNum == "")	
	{
	
		nErrCode = ERR_DESTNUM_SPACIL;
		return FALSE;
	}

	// 检查是否是操作自己
	CString tmpStrAgentNumber = "";
	CString tmpStrAgentExtension = "";
	tmpStrAgentNumber.Format( "%d", m_pAgentClient->m_nAgentNumber );
	tmpStrAgentExtension.Format( "%d", m_pAgentClient->m_nAgentExtension );
	if (strDestNum == tmpStrAgentNumber || strDestNum == tmpStrAgentExtension)
	{
		nErrCode = ERR_MAKECALL_BY_SELF;
		return FALSE;
	}

	nErrCode = NO_ERR;
	return TRUE;
}

/*****************************************************************
**【函数名称】	Login
**【函数功能】	签入到ACD服务器
**【参数】		
**【返回值】		
****************************************************************/
void CAgentOp::Login()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_LOGIN);
	cmd.SetDataString(3, m_pAgentClient->m_sAgentGroup);
	cmd.SetDataUInt(4, m_pAgentClient->m_nAgentType);
	cmd.SetDataUInt(5, m_pAgentClient->m_nWorkOverTime);

	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_LogIn( false, nErrCode);
		return;
	}

	// 记录到日志
	m_pAgentClient->GetAgentLog()->Log( "座席%d执行签入：分机%d，ACD服务器的id=%d(用于以后的主备)，地址%s，端口号%d",
											  m_pAgentClient->m_nAgentNumber,
											  m_pAgentClient->m_nAgentExtension,
											  m_pAgentClient->m_firstAcdServer.m_nAcdServerId,
											  m_pAgentClient->m_firstAcdServer.m_sAcdServerIpAddr.GetBuffer(),
											  m_pAgentClient->m_firstAcdServer.m_nAcdServerPort );
	// 记得对CString进行ReleaseBuffer操作
	m_pAgentClient->m_firstAcdServer.m_sAcdServerIpAddr.ReleaseBuffer();
}

/*****************************************************************
**【函数名称】	Logout
**【函数功能】	签出
**【参数】		
**【返回值】		
****************************************************************/
void CAgentOp::Logout()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_LOGOUT);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_LogOut(false, nErrCode);
		return;
	}

	// 关闭Socket连接
	if(!m_pAgentClient->CloseClient())
	{
		m_pAgentClient->SetErrorCode( ERR_CLOSE_SOCKET );
		m_pAgentClient->GetEventManager()->Fire_Evt_SysError( ERR_CLOSE_SOCKET );
		m_pAgentClient->GetEventManager()->Fire_Evt_LogOut(false, ERR_CLOSE_SOCKET);
		return;
	}

	// 签出成功
	m_pAgentClient->GetEventManager()->Fire_Evt_LogOut( true, 0 );
	m_pAgentClient->GetAgentLog()->Log( "ACD返回执行结果：Cmd_Agent_Acd_LogOut 成功" );

	// 坐席信息反初始化
	m_pAgentClient->m_nAgentState = AGENT_STATE_LOGOUT;
	m_pAgentClient->GetEventManager()->Fire_Evt_AgentStateChanged( m_pAgentClient->m_nAgentState );
	m_pAgentClient->m_nAgentLineState = INNER_STATE_DISABLED;
	m_pAgentClient->GetEventManager()->Fire_Evt_AgentLineStateChanged( m_pAgentClient->m_nAgentLineState );
	
	// 触发连接断开事件
	m_pAgentClient->m_nAgentLinkState = PDU_LINK_STATE_DISCONNECTED;
	m_pAgentClient->GetEventManager()->Fire_Evt_AgentLinkStateChanged(PDU_LINK_STATE_DISCONNECTED);
}

// 异步，置忙
void CAgentOp::SayBusy(int a_nBusyType)
{
	if (m_pAgentClient->GetAgentState() == AGENT_STATE_BUSY)
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_SayBusy(false, ERR_SAY_BUSY);
		return;
	}
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_SETSTATE);
	cmd.SetDataUInt(3, AGENT_STATE_REPOSE);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_SayBusy(false, nErrCode);
	}
}

// 异步，置闲
void CAgentOp::SayFree()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_SETSTATE);
	cmd.SetDataUInt(3, AGENT_STATE_FREE);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_SayFree( false, nErrCode);
	}
}

// 异步，重置座席
void CAgentOp::ResetAgent()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_RESET);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_ResetAgent( false, nErrCode);
		return;
	}
	
	m_pAgentClient->GetEventManager()->Fire_Evt_ResetAgent( true, 0 );
}

// 异步，外拨，目前只提供异步的外拨接口
void CAgentOp::MakeCall(CString a_sTelNum, CString a_sCallerNum)
{
	ErrorCode nErrCode;

	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_MakeCall(false, 
						0,
						a_sTelNum,
						0,
						nErrCode);
		return;
	}

	// 命令打包发送
	CPduEntity cmd(PDU_CMD_AGENT_MAKECALL);
	cmd.SetDataString(4, a_sTelNum);
	cmd.SetDataString(5, a_sCallerNum);
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_MakeCall( false, 
						0,
						a_sTelNum,
						0,
						nErrCode);
		return;
	}

	// 保存外部号码
	m_pAgentClient->m_sOuterNumber = a_sTelNum;
}

// 异步，扩展外拨
void CAgentOp::MakeCallEx(CString a_sTelNum, long a_nType)
{
}

// 异步，预览外拨
void CAgentOp::PreviewMakeCall( CString a_sTelNumList)
{
}

// 异步，应答
void CAgentOp::AnswerCall()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_ANSWER);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_AnswerCall( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}

// 异步，挂机
void CAgentOp::DropCall()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_HANGUP);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_DropCall( false, 1, m_pAgentClient->m_nCallID, nErrCode);
	}
}

// 异步，取消
void CAgentOp::Cancel()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_CANCEL);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Cancel( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}

// 保持
void CAgentOp::Hold()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_HOLD);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Hold( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}

// 接回
void CAgentOp::TakeBack()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_TAKEBACK);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_UnHold( false, 0, nErrCode);
	}
}

// 转移
void CAgentOp::Transfer(CString a_sTelNum, CString a_sCallerNum)
{
	ErrorCode nErrCode;

	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Transfer(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 命令打包发送
	CPduEntity cmd(PDU_CMD_AGENT_TRANSTALK);
	cmd.SetDataString(3, a_sTelNum);
	cmd.SetDataString(4, a_sCallerNum);
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Transfer(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 保存外部号码
	m_pAgentClient->m_sOuterNumber = a_sTelNum;
}

// 三方
void CAgentOp::Meeting(CString a_sTelNum, CString a_sCallerNum)
{
	ErrorCode nErrCode;

	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_ThreeTalk(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 命令打包发送
	CPduEntity cmd(PDU_CMD_AGENT_THREETALK);
	cmd.SetDataString(3, a_sTelNum);
	cmd.SetDataString(4, a_sCallerNum);
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_ThreeTalk(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 保存外部号码
	m_pAgentClient->m_sOuterNumber = a_sTelNum;
}

// 取消转移
void CAgentOp::CancelTransfer()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_CANCEL);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Cancel( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}

// 取消三方
void CAgentOp::CancelMeeting()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_CANCEL);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Cancel( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}

// 协商呼叫
void CAgentOp::Consult(CString a_sTelNum, CString a_sCallerNum)
{
	ErrorCode nErrCode;

	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Consult(false, 0, nErrCode);
		return;
	}

	// 命令打包发送
	CPduEntity cmd(PDU_CMD_AGENT_CONSULTATION_CALL);
	cmd.SetDataString(4, a_sTelNum);
	cmd.SetDataString(5, a_sCallerNum);
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Consult(false, 0, nErrCode);
		return;
	}

	// 保存外部号码
	m_pAgentClient->m_sOuterNumber = a_sTelNum;
}

// 确认转移
void CAgentOp::Confirm(long a_nType)
{
	ErrorCode nErrCode;

	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_CONFIRM_TRANSFER);
	cmd.SetDataUInt(3, a_nType);						// 协商呼叫完成方式
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Confirm( false, 0, nErrCode);
		return;
	}
}

// 操作接口：代接
void CAgentOp::Instead(long a_nTelNum)
{
	ErrorCode nErrCode;
	CString a_sTelNum;
	a_sTelNum.Format("%ld", a_nTelNum);
	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Instead(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 命令打包发送
	CPduEntity cmd(PDU_CMD_AGENT_MONI_REPLACE);
	cmd.SetDataUInt(4, (unsigned int)a_nTelNum);
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_Instead(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 保存外部号码
	m_pAgentClient->m_sOuterNumber = a_sTelNum;
}

// 操作接口：监听座席
void CAgentOp::Listen(long a_nTelNum)
{
	CString a_sTelNum;
	a_sTelNum.Format("%ld", a_nTelNum);
	ErrorCode nErrCode;

	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_ListenAgent(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 命令打包发送
	CPduEntity cmd(PDU_CMD_AGENT_MONI_LISTEN);
	cmd.SetDataUInt(4, (unsigned int)a_nTelNum);
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_ListenAgent(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 保存外部号码
	m_pAgentClient->m_sOuterNumber = a_sTelNum;
}

// 强插座席
void CAgentOp::Insert(long a_nTelNum)
{
	ErrorCode nErrCode;
	CString a_sTelNum;
	a_sTelNum.Format("%ld", a_nTelNum);
	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_InsertAgent(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 命令打包发送
	CPduEntity cmd(PDU_CMD_AGENT_MONI_INSERT);
	cmd.SetDataUInt(4, (unsigned int)a_nTelNum);
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_InsertAgent(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 保存外部号码
	m_pAgentClient->m_sOuterNumber = a_sTelNum;
}

// 操作接口：强截座席
void CAgentOp::Intercept(long a_nTelNum)
{
	ErrorCode nErrCode;
	CString a_sTelNum;
	a_sTelNum.Format("%ld", a_nTelNum);
	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_InterceptAgent(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 命令打包发送
	CPduEntity cmd(PDU_CMD_AGENT_MONI_INTERCEPT);
	cmd.SetDataUInt(4, (unsigned int)a_nTelNum);
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_InterceptAgent(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 保存外部号码
	m_pAgentClient->m_sOuterNumber = a_sTelNum;
}

// 操作接口：强拆座席
void CAgentOp::Break(long a_nTelNum)			
{
	ErrorCode nErrCode;
	CString a_sTelNum;
	a_sTelNum.Format("%ld", a_nTelNum);
	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_CutAgent(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 命令打包发送
	CPduEntity cmd(PDU_CMD_AGENT_MONI_CUT);
	cmd.SetDataUInt(4, (unsigned int)a_nTelNum);
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_CutAgent(false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	// 保存外部号码
	m_pAgentClient->m_sOuterNumber = a_sTelNum;
}

// 操作接口：发送传真
void CAgentOp::SendFax(CString a_sFilePath)
{
	CPduEntity cmd(PDU_CMD_AGENT_FAX);
	cmd.SetDataUInt(4, 0);
	cmd.SetDataString(5, a_sFilePath);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_SendFax( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}

// 操作接口：接收传真
void CAgentOp::RecvFax(CString a_sRecvFilePath)
{
	CPduEntity cmd(PDU_CMD_AGENT_FAX);
	cmd.SetDataUInt(4, 1);
	cmd.SetDataString(5, a_sRecvFilePath);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_RecvFax( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}

// 操作接口：转移到指定IVR 
void CAgentOp::TransferToIvr(CString a_sIvrFilePath, long a_nNode, BOOL a_bNeedReturn, CString a_sAssociateData)
{
	CPduEntity cmd(PDU_CMD_AGENT_TURN_TO_IVR);
	cmd.SetDataUInt(5, a_nNode);
	cmd.SetDataString(6, a_sIvrFilePath);
	cmd.SetDataString(7, a_sAssociateData);
	cmd.SetDataBool(8, a_bNeedReturn == TRUE ? true:false);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_TransferToIvr( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}

// 强制签出
void CAgentOp::ForceAgentLogOut(long a_nTelNum, CString a_sReason)
{
	ErrorCode nErrCode;
	CString a_sTelNum;
	a_sTelNum.Format("%ld", a_nTelNum);
	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_ForceLogOut(false, nErrCode);
		return;
	}

	CPduEntity cmd(PDU_CMD_AGENT_MONI_FORCE_LOGOUT);
	cmd.SetDataUInt(4, (unsigned int)a_nTelNum);
	cmd.SetDataString(5, a_sReason);
	
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_ForceLogOut( false, nErrCode);
	}
}

// 强制控制状态
void CAgentOp::ForceAgentState(long a_nTelNum, int nState)
{
	ErrorCode nErrCode;
	CString a_sTelNum;
	a_sTelNum.Format("%ld", a_nTelNum);
	// 对号码进行校验
	if(!CheckDestNum(a_sTelNum, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_ForceControlAgent( false, m_pAgentClient->m_nCallID, nErrCode);
		return;
	}

	CPduEntity cmd(PDU_CMD_AGENT_MONI_FORCE_STATE);
	cmd.SetDataUInt(4, (unsigned int)a_nTelNum);
	cmd.SetDataUInt(5, (unsigned int)nState);
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_ForceControlAgent( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}

/*****************************************************************
**【函数名称】	MuteOn
**【函数功能】	开始静音
**【参数】		
**【返回值】		
****************************************************************/
void CAgentOp::MuteOn()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_MUTE);
	cmd.SetDataUInt(3, 0);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_BeginMute( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}

/*****************************************************************
**【函数名称】	MuteOff
**【函数功能】	结束静音
**【参数】		
**【返回值】		
****************************************************************/
void CAgentOp::MuteOff()
{
	// 打包命令并发送
	CPduEntity cmd(PDU_CMD_AGENT_MUTE);
	cmd.SetDataUInt(3, 1);
	ErrorCode nErrCode;
	if (!SendCmdAgentOp(&cmd, nErrCode))
	{
		m_pAgentClient->GetEventManager()->Fire_Evt_EndMute( false, m_pAgentClient->m_nCallID, nErrCode);
	}
}