MiddleWare_SLWY/Middleware-S.../TFB/G_AgentDef.h

/*************************************************************************
【文件名】			G_AgentDef.h
【功能模块和目的】	OCX端全局变量声明
【开发者及日期】	郑石诺	2015.05.22
【版本】			V1.0
【版权信息】		Copyright (C)2015 河南华谊网络科技有限公司
【更改记录】			
*************************************************************************/

// 封装ACD服务器，用于简单扩展
typedef struct tagAcdServer
{
	int		m_nAcdServerId;						// ACD服务器的标志索引：用于区分主备
	CString m_sAcdServerName;					// ACD服务器的名称
	CString	m_sAcdServerIpAddr;					// ACD服务器的IP地址
	int		m_nAcdServerPort;					// ACD服务器的端口号
}stAcdServer;


// 定义映射结构，建立全局映射表

typedef struct tagMapTable
{
	int		codeId;
	CString codeInfo; 
}stMapTable;



// 座席状态的映射表
static const stMapTable AgentStatusMapTable[] = 
{
	// 分机关联状态
	{AGENT_STATE_UNKNOWN,			"未知座席状态"},
	{AGENT_STATE_LOGING,			"登录中"},
	{AGENT_STATE_FREE,				"空闲"},	
	{AGENT_STATE_BUSY,				"通话中"},
	{AGENT_STATE_POST_PROCESSING,	"话后处理中"},
	{AGENT_STATE_REPOSE,			"小休"},
	{AGENT_STATE_REQUESTED,			"被请求"},
	{AGENT_STATE_LOGOUT,			"注销"}
};

// 线路状态的映射表
static const stMapTable LineStatusMapTable[] = 
{
	{INNER_STATE_DISABLED,		"内线-分机不可用"},
	{INNER_STATE_FREE,			"内线-空闲"},
	{INNER_STATE_INIT,			"内线-摘机等待拨号"},
	{INNER_STATE_DIALING,		"内线-正在拨号"},
	{INNER_STATE_RING_BACK,		"内线-呼出振铃"},
	{INNER_STATE_ALERTING,		"内线-来电振铃"},
	{INNER_STATE_TALKING,		"内线-通话中"},
	{INNER_STATE_PLAY_BUSYTONE,	"内线-播放忙音中"},
	{INNER_STATE_HELD,			"内线-通话保持中"},
	{INNER_STATE_REMOVE,		"内线-话机移除"},
	{INNER_STATE_HELD+INNER_STATE_FREE,"内线-保持/空闲"},
	{INNER_STATE_HELD+INNER_STATE_INIT,"内线-保持/摘机等待拨号"},
	{INNER_STATE_HELD+INNER_STATE_DIALING,"内线-保持/正在拨号"},
	{INNER_STATE_HELD+INNER_STATE_RING_BACK,"内线-保持/呼出振铃"},
	{INNER_STATE_HELD+INNER_STATE_TALKING,"内线-保持/通话中"}

};


// 连接ACD服务器状态的映射表
static const stMapTable LinkStatusMapTable[] =
{
	{PDU_LINK_STATE_UNKNOWN,		"连接ACD服务器未知"},
	{PDU_LINK_STATE_SUCCESSED,		"请求连接ACD服务器成功"},
	{PDU_LINK_STATE_FAILED,			"请求连接ACD服务器失败"},
	{PDU_LINK_STATE_REG_OK,			"注册ACD服务器成功"},
	{PDU_LINK_STATE_REG_FAILED,		"注册ACD服务器失败"},
	{PDU_LINK_STATE_DISCONNECTED,    "与ACD服务器连接断开"}
};



// 错误码的映射表
typedef enum tagErrorCode
{
	NO_ERR = 0,									// 无错误
	NONE_ERR = 9000,							// 无错误

	ERR_NO_AGENT_CLIENT,						// 座席客户端不存在
	ERR_NO_AGENT_OPERATE,						// 座席操作类不存在
	ERR_NO_AGENT_SOCKET,						// 与服务器连接断开

	ERR_AGENT_INFO_INVALID,						// 座席签入相关信息无效

	ERR_CREATE_SOCKET,							// 创建MFC的socket套接字失败
	ERR_CLOSE_SOCKET,							// 关闭MFC的socket套接字失败
	ERR_SEND_MSG,								// Socket通讯类发送消息失败

	ERR_NO_CTI,									// CTI未启动
	ERR_NO_ACD,									// ACD未启动
	ERR_NO_IP,									// IP地址错误
	ERR_NO_EXT,									// 分机号不存在
	ERR_BIND_EXT,								// 分机号已绑定
	ERR_BIND_AGENT,								// 坐席号已绑定

	ERR_PACKAGE_CMD,							// 命令打包错误

	ERR_IVR_FILE_PATH,							// 错误的IVR文件路径:空或者错误

	ERR_FAX_FILE_PATH,							// 错误的传真文件路径

	ERR_FAX_RECV_FILE_PATH,						// 错误的传真接收文件路径

	ERR_SAY_BUSY,								// ACD不能置该座席为忙
	ERR_SAY_FREE,								// ACD不能置该座席为闲
	
	ERR_RESET_AGENT,							// CTI重置该座席失败
	
	ERR_MAKE_CALL,								// CTI执行外呼失败
	ERR_ANSWER_CALL,							// CTI执行应答失败
	ERR_DROP_CALL,								// CTI执行挂机失败
	
	ERR_HOLD,									// CTI执行保持失败
	ERR_UN_HOLD,								// CTI执行接回失败
	
	ERR_TRANSFER,								// CTI执行转移失败
	ERR_CANCEL_TRANSFER,						// CTI执行取消转移失败
	ERR_CANCEL_THREETALK,                       // CTI执行取消三方失败
	ERR_CANCEL,									// CTI执行取消失败
	
	ERR_CONSULTATION_CALL,						// CTI执行协商呼叫失败
	ERR_CONFIRM_TRANSFER,						// CTI执行确认转移失败

	ERR_THREE_TALK,								// CTI执行加三方通话失败

	ERR_LISTEN_AGENT,							// CTI执行监听座席失败
	ERR_INSERT_AGENT,							// CTI执行强插座席失败
	ERR_INSTEAD,								// CTI执行代接座席失败
	ERR_CUT_AGENT,								// CTI执行强拆座席失败
	ERR_INTERCEPT_AGENT,						// CTI执行强截座席失败
	ERR_FORCE_LOGOUT_AGENT,						// 强制签出
	ERR_FORCE_CONTROL_AGENT,					// CTI执行强制控制座席失败

	ERR_TRANSFER_TO_IVR,						// CTI执行转移到IVR失败

	ERR_MAKECALL_BY_SELF,						// 自己呼自己

	ERR_TARGET_NUMBER_TOO_LONG,					// 目标号码太长


	ERR_IVR_FILE_PATH_TOO_LONG,					// ivr文件路径太长

	ERR_FAX_FILE_PATH_TOO_LONG,					// fax文件路径太长

	ERR_NO_AGENT_EVENT_MANAGER,					// 座席事件管理类为NULL

	ERR_NO_AGENT_LOG,							// 座席日志类为NULL

	ERR_PREVIEW_MAKECALL,						// CTI平台暂不支持 预览外拨

	ERR_BEGIN_MUTE,								// 开始静音失败

	ERR_END_MUTE,								// 结束静音失败

	ERR_STOP_RECORD,							// CTI停止录音失败

	ERR_SEND_FAX,								// CTI发送传真失败

	ERR_RECV_FAX,								// CTI接收传真失败

	ERR_CREATE_TIMER,							// 创建定时器失败

	ERR_SUB_AGENT,                              // 订阅坐席失败

	ERR_CANCEL_SUB_AGENT,                       // 取消订阅坐席失败
	ERR_DESTNUM_SPACIL,							// 包含特殊字符
	ERR_LOGIN_AGIN,								// 重复签入
	ERR_AUTH_FAILED								// 授权验证失败

}ErrorCode;

static const stMapTable ErrorCodeMapTable[] = 
{
	{NO_ERR,					""},
	{NONE_ERR,					""},

	{ERR_NO_AGENT_CLIENT,		"座席客户端为NULL"},
	{ERR_NO_AGENT_OPERATE,		"座席操作类为NULL"},
	{ERR_NO_AGENT_SOCKET,		"座席与ACD连接断开"},
	{ERR_AGENT_INFO_INVALID,	"座席签入相关信息无效"},
	{ERR_CREATE_SOCKET,			"创建MFC的socket套接字失败"},
	{ERR_CLOSE_SOCKET,			"关闭MFC的socket套接字失败"},
	{ERR_SEND_MSG,				"Socket通讯类发送消息失败"},

	//签入时业务性错误
	{ERR_NO_CTI,			"CTI未启动"},
	{ERR_NO_ACD,			"ACD未启动"},
	{ERR_NO_IP,				"IP地址错误"},
	{ERR_NO_EXT,			"分机号不存在"},
	{ERR_BIND_EXT,			"分机号已绑定"},
	{ERR_BIND_AGENT,		"坐席号已绑定"},

	{ERR_PACKAGE_CMD,			"命令打包错误"},

	{ERR_IVR_FILE_PATH,			"错误的IVR文件路径：空或者错误"},

	{ERR_FAX_FILE_PATH,			"错误的传真文件路径"},

	{ERR_FAX_RECV_FILE_PATH,	"错误的传真接收文件路径"},

	{ERR_SAY_BUSY,				"ACD不能置该座席为忙"},
	{ERR_SAY_FREE,				"ACD不能置该座席为闲"},
	
	{ERR_RESET_AGENT,			"CTI重置该座席失败"},
	
	{ERR_MAKE_CALL,				"CTI执行外呼失败"},
	{ERR_ANSWER_CALL,			"CTI执行应答失败"},
	{ERR_DROP_CALL,				"CTI执行挂机失败"},
	
	{ERR_HOLD,					"CTI执行保持失败"},
	{ERR_UN_HOLD,				"CTI执行接回失败"},
	
	{ERR_TRANSFER,				"CTI执行转移失败"},
	{ERR_CANCEL_TRANSFER,		"CTI执行取消转移失败"},
	{ERR_CANCEL_THREETALK,      "CTI执行取消三方失败"},
	{ERR_CANCEL,				"CTI执行取消失败"},
	{ERR_CONSULTATION_CALL,		"CTI执行协商呼叫失败"},
	{ERR_CONFIRM_TRANSFER,		"CTI执行确认转移失败"},

	{ERR_THREE_TALK,			"CTI执行加三方通话失败"},

	{ERR_LISTEN_AGENT,			"CTI执行监听座席失败"},
	{ERR_INSERT_AGENT,			"CTI执行强插座席失败"},
	{ERR_INSTEAD,				"CTI执行代接座席失败"},
	{ERR_CUT_AGENT,				"CTI执行强拆座席失败"},
	{ERR_INTERCEPT_AGENT,		"CTI执行强截座席失败"},
	{ERR_FORCE_LOGOUT_AGENT,	"CTI执行强制签出座席失败"},
	{ERR_FORCE_CONTROL_AGENT,	"CTI执行强制控制座席失败"},

	{ERR_TRANSFER_TO_IVR,		"CTI执行转移到IVR失败"},

	{ERR_MAKECALL_BY_SELF,		"目标号码是自己"},

	{ERR_TARGET_NUMBER_TOO_LONG,"目标号码太长"},

	{ERR_IVR_FILE_PATH_TOO_LONG,"ivr文件路径太长"},

	{ERR_FAX_FILE_PATH_TOO_LONG,"fax文件路径太长"},

	{ERR_NO_AGENT_EVENT_MANAGER,"座席事件管理类为NULL"},

	{ERR_NO_AGENT_LOG,			"座席日志类为NULL"},

	{ERR_PREVIEW_MAKECALL,		"鼎晟CTI平台暂不支持 预览外拨"},

	{ERR_BEGIN_MUTE,			"开始静音失败"},

	{ERR_END_MUTE,				"取消静音失败"},

	{ERR_STOP_RECORD,			"CTI停止录音失败"},

	{ERR_SEND_FAX,				"CTI发送传真失败"},

	{ERR_RECV_FAX,				"CTI接收传真失败"},

	{ERR_CREATE_TIMER,			"创建定时器失败"},

	{ERR_SUB_AGENT,             "订阅坐席失败"},

	{ERR_CANCEL_SUB_AGENT,      "取消订阅坐席失败"},
	{ERR_DESTNUM_SPACIL,		"操作号码中包含特殊字符"},
	{ERR_LOGIN_AGIN,			"重复签入"},
	{ERR_AUTH_FAILED,			"授权验证失败"}
};