升龙物业 老版本 ocx IPO, 加密狗 转值班电话

TFBCtrl.cpp 46KB

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  1. // OCXCtrl.cpp : COCXCtrl ActiveX 控件类的实现。
  2. #include "stdafx.h"
  3. #include "TFB.h"
  4. #include "TFBCtrl.h"
  5. #include "TFBPropPage.h"
  6. #include "afxdialogex.h"
  7. #include "AgentMap.h"
  8. #include "AgentLog.h"
  9. #include "AgentClient.h"
  10. #include "AgentEventManager.h"
  11. #include "AgentOp.h"
  12. #include "AgentBusiness.h"
  13. #ifdef _DEBUG
  14. #define new DEBUG_NEW
  15. #endif
  16. LPCTSTR CTFBCtrl::m_Version = _T("V1.0.0");
  17. IMPLEMENT_DYNCREATE(CTFBCtrl, COleControl)
  18. // 消息映射
  19. BEGIN_MESSAGE_MAP(CTFBCtrl, COleControl)
  20. ON_OLEVERB(AFX_IDS_VERB_PROPERTIES, OnProperties)
  21. ON_WM_TIMER()
  22. END_MESSAGE_MAP()
  23. #pragma region 接口方法
  24. // 调度映射
  25. BEGIN_DISPATCH_MAP(CTFBCtrl, COleControl)
  26. DISP_FUNCTION_ID(CTFBCtrl, "Login", dispidLogin, Login, VT_EMPTY, VTS_NONE)
  27. DISP_FUNCTION_ID(CTFBCtrl, "GetErrorMsg", dispidGetErrorMsg, GetErrorMsg, VT_BSTR, VTS_I4)
  28. DISP_FUNCTION_ID(CTFBCtrl, "Logout", dispidLogout, Logout, VT_EMPTY, VTS_NONE)
  29. DISP_FUNCTION_ID(CTFBCtrl, "GetVersion", dispidGetVersion, GetVersion, VT_BSTR, VTS_NONE)
  30. DISP_FUNCTION_ID(CTFBCtrl, "GetPromptByAgentState", dispidGetPromptByAgentState, GetPromptByAgentState, VT_BSTR, VTS_I4)
  31. DISP_FUNCTION_ID(CTFBCtrl, "SayBusy", dispidSayBusy, SayBusy, VT_EMPTY, VTS_I4)
  32. DISP_FUNCTION_ID(CTFBCtrl, "SayFree", dispidSayFree, SayFree, VT_EMPTY, VTS_NONE)
  33. DISP_FUNCTION_ID(CTFBCtrl, "ResetAgent", dispidResetAgent, ResetAgent, VT_EMPTY, VTS_NONE)
  34. DISP_FUNCTION_ID(CTFBCtrl, "MakeCall", dispidMakeCall, MakeCall, VT_EMPTY, VTS_BSTR VTS_BSTR)
  35. DISP_FUNCTION_ID(CTFBCtrl, "AnswerCall", dispidAnswerCall, AnswerCall, VT_EMPTY, VTS_NONE)
  36. DISP_FUNCTION_ID(CTFBCtrl, "DropCall", dispidDropCall, DropCall, VT_EMPTY, VTS_NONE)
  37. DISP_FUNCTION_ID(CTFBCtrl, "MuteOn", dispidMuteOn, MuteOn, VT_EMPTY, VTS_NONE)
  38. DISP_FUNCTION_ID(CTFBCtrl, "MuteOff", dispidMuteOff, MuteOff, VT_EMPTY, VTS_NONE)
  39. DISP_FUNCTION_ID(CTFBCtrl, "Hold", dispidHold, Hold, VT_EMPTY, VTS_NONE)
  40. DISP_FUNCTION_ID(CTFBCtrl, "Retrieve", dispidRetrieve, Retrieve, VT_EMPTY, VTS_NONE)
  41. DISP_FUNCTION_ID(CTFBCtrl, "Instead", dispidInstead, Instead, VT_EMPTY, VTS_I4)
  42. DISP_FUNCTION_ID(CTFBCtrl, "Transfer", dispidTransfer, Transfer, VT_EMPTY, VTS_BSTR VTS_BSTR)
  43. DISP_FUNCTION_ID(CTFBCtrl, "CancelTransfer", dispidCancelTransfer, CancelTransfer, VT_EMPTY, VTS_NONE)
  44. DISP_FUNCTION_ID(CTFBCtrl, "TransferToIvr", dispidTransferToIvr, TransferToIvr, VT_EMPTY, VTS_BSTR VTS_I4 VTS_BOOL VTS_BSTR)
  45. DISP_FUNCTION_ID(CTFBCtrl, "MethodReserved", dispidMethodReserved, MethodReserved, VT_EMPTY, VTS_NONE)
  46. DISP_FUNCTION_ID(CTFBCtrl, "Listen", dispidListen, Listen, VT_EMPTY, VTS_I4)
  47. DISP_FUNCTION_ID(CTFBCtrl, "Insert", dispidInsert, Insert, VT_EMPTY, VTS_I4)
  48. DISP_FUNCTION_ID(CTFBCtrl, "Intercept", dispidIntercept, Intercept, VT_EMPTY, VTS_I4)
  49. DISP_FUNCTION_ID(CTFBCtrl, "Break", dispidBreak, Break, VT_EMPTY, VTS_I4)
  50. DISP_FUNCTION_ID(CTFBCtrl, "ForceAgentState", dispidForceAgentState, ForceAgentState, VT_EMPTY, VTS_I4 VTS_I4)
  51. DISP_FUNCTION_ID(CTFBCtrl, "Meeting", dispidMeeting, Meeting, VT_EMPTY, VTS_BSTR VTS_BSTR)
  52. DISP_FUNCTION_ID(CTFBCtrl, "CancelMeeting", dispidCancelMeeting, CancelMeeting, VT_EMPTY, VTS_NONE)
  53. DISP_FUNCTION_ID(CTFBCtrl, "SendFax", dispidSendFax, SendFax, VT_EMPTY, VTS_BSTR)
  54. DISP_FUNCTION_ID(CTFBCtrl, "RecvFax", dispidRecvFax, RecvFax, VT_EMPTY, VTS_BSTR)
  55. DISP_FUNCTION_ID(CTFBCtrl, "GetAutoReconnect", dispidGetAutoReconnect, GetAutoReconnect, VT_BOOL, VTS_NONE)
  56. DISP_FUNCTION_ID(CTFBCtrl, "GetAutoAnswer", dispidGetAutoAnswer, GetAutoAnswer, VT_BOOL, VTS_NONE)
  57. DISP_FUNCTION_ID(CTFBCtrl, "GetAgentInfo", dispidGetAgentInfo, GetAgentInfo, VT_BSTR, VTS_NONE)
  58. DISP_FUNCTION_ID(CTFBCtrl, "GetAgentState", dispidGetAgentState, GetAgentState, VT_I4, VTS_NONE)
  59. DISP_FUNCTION_ID(CTFBCtrl, "GetAgentLineState", dispidGetAgentLineState, GetAgentLineState, VT_I4, VTS_NONE)
  60. DISP_FUNCTION_ID(CTFBCtrl, "GetAgentLinkState", dispidGetAgentLinkState, GetAgentLinkState, VT_I4, VTS_NONE)
  61. DISP_FUNCTION_ID(CTFBCtrl, "GetCallID", dispidGetCallID, GetCallID, VT_I4, VTS_NONE)
  62. DISP_FUNCTION_ID(CTFBCtrl, "GetOuterNumber", dispidGetOuterNumber, GetOuterNumber, VT_BSTR, VTS_NONE)
  63. DISP_FUNCTION_ID(CTFBCtrl, "GetCallInQueue", dispidGetCallInQueue, GetCallInQueue, VT_BSTR, VTS_NONE)
  64. DISP_FUNCTION_ID(CTFBCtrl, "GetAllCallInQueue", dispidGetAllCallInQueue, GetAllCallInQueue, VT_BSTR, VTS_NONE)
  65. DISP_FUNCTION_ID(CTFBCtrl, "GetRecordFilePath", dispidGetRecordFilePath, GetRecordFilePath, VT_BSTR, VTS_NONE)
  66. DISP_FUNCTION_ID(CTFBCtrl, "GetLeaveWordFilePath", dispidGetLeaveWordFilePath, GetLeaveWordFilePath, VT_BSTR, VTS_NONE)
  67. DISP_FUNCTION_ID(CTFBCtrl, "GetFaxFilePath", dispidGetFaxFilePath, GetFaxFilePath, VT_BSTR, VTS_NONE)
  68. DISP_FUNCTION_ID(CTFBCtrl, "GetLogFileDirectory", dispidGetLogFileDirectory, GetLogFileDirectory, VT_BSTR, VTS_NONE)
  69. DISP_FUNCTION_ID(CTFBCtrl, "SubscribeData", dispidSubscribeData, SubscribeData, VT_BOOL, VTS_I4 VTS_I4)
  70. DISP_FUNCTION_ID(CTFBCtrl, "CancelSubscribeData", dispidCancelSubscribeData, CancelSubscribeData, VT_BOOL, VTS_I4 VTS_I4)
  71. DISP_FUNCTION_ID(CTFBCtrl, "SetAssociateData", dispidSetAssociateData, SetAssociateData, VT_EMPTY, VTS_BSTR VTS_BSTR)
  72. DISP_FUNCTION_ID(CTFBCtrl, "GetAssociateData", dispidGetAssociateData, GetAssociateData, VT_BSTR, VTS_BSTR)
  73. DISP_FUNCTION_ID(CTFBCtrl, "GetPromptByBusyCode", dispidGetPromptByBusyCode, GetPromptByBusyCode, VT_BSTR, VTS_I4)
  74. DISP_FUNCTION_ID(CTFBCtrl, "sysSetAutoReconnect", dispidsysSetAutoReconnect, sysSetAutoReconnect, VT_EMPTY, VTS_BOOL)
  75. DISP_FUNCTION_ID(CTFBCtrl, "sysSetAutoAnswer", dispidsysSetAutoAnswer, sysSetAutoAnswer, VT_EMPTY, VTS_BOOL)
  76. DISP_FUNCTION_ID(CTFBCtrl, "sysSetLogFileDirectory", dispidsysSetLogFileDirectory, sysSetLogFileDirectory, VT_EMPTY, VTS_BSTR)
  77. DISP_FUNCTION_ID(CTFBCtrl, "sysLog", dispidsysLog, sysLog, VT_EMPTY, VTS_BOOL)
  78. DISP_FUNCTION_ID(CTFBCtrl, "GetPromptByAgentLineState", dispidGetPromptByAgentLineState, GetPromptByAgentLineState, VT_BSTR, VTS_I4)
  79. DISP_FUNCTION_ID(CTFBCtrl, "GetPromptByAgentLinkState", dispidGetPromptByAgentLinkState, GetPromptByAgentLinkState, VT_BSTR, VTS_I4)
  80. DISP_FUNCTION_ID(CTFBCtrl, "sysShowLogInfo", dispidsysShowLogInfo, sysShowLogInfo, VT_EMPTY, VTS_BOOL)
  81. DISP_FUNCTION_ID(CTFBCtrl, "ForceForceAgentOut", dispidForceAgentOut, ForceAgentOut, VT_EMPTY, VTS_I4 VTS_BSTR)
  82. DISP_FUNCTION_ID(CTFBCtrl, "Cancel", dispidCancel, Cancel, VT_EMPTY, VTS_NONE)
  83. DISP_FUNCTION_ID(CTFBCtrl, "Consult", dispidConsult, Consult, VT_EMPTY, VTS_BSTR VTS_BSTR)
  84. DISP_FUNCTION_ID(CTFBCtrl, "Confirm", dispidConfirm, Confirm, VT_EMPTY, VTS_I4)
  85. DISP_FUNCTION_ID(CTFBCtrl, "SetAgentID", dispidSetAgentID, SetAgentID, VT_EMPTY, VTS_I4)
  86. DISP_FUNCTION_ID(CTFBCtrl, "SetAgentGroup", dispidSetAgentGroup, SetAgentGroup, VT_EMPTY, VTS_BSTR)
  87. DISP_FUNCTION_ID(CTFBCtrl, "SetAgentType", dispidSetAgentType, SetAgentType, VT_EMPTY, VTS_I4)
  88. DISP_FUNCTION_ID(CTFBCtrl, "SetAgentExten", dispidSetAgentExten, SetAgentExten, VT_EMPTY, VTS_I4)
  89. DISP_FUNCTION_ID(CTFBCtrl, "SetAcdAddr", dispidSetAcdAddr, SetAcdAddr, VT_EMPTY, VTS_BSTR)
  90. DISP_FUNCTION_ID(CTFBCtrl, "SetAcdPort", dispidSetAcdPort, SetAcdPort, VT_EMPTY, VTS_I4)
  91. END_DISPATCH_MAP()
  92. #pragma endregion
  93. #pragma region 事件映射
  94. // 事件映射
  95. BEGIN_EVENT_MAP(CTFBCtrl, COleControl)
  96. EVENT_CUSTOM_ID("Evt_Login", eventidEvt_Login, Fire_Evt_Login, VTS_BOOL VTS_I4)
  97. EVENT_CUSTOM_ID("Evt_Logout", eventidEvt_Logout, Fire_Evt_Logout, VTS_BOOL VTS_I4)
  98. EVENT_CUSTOM_ID("Evt_Requested", eventidEvt_Requested, Fire_Evt_Requested, VTS_UI4)
  99. EVENT_CUSTOM_ID("Evt_AgentStateChanged", eventidEvt_AgentStateChanged, Fire_Evt_AgentStateChanged, VTS_I4)
  100. EVENT_CUSTOM_ID("Evt_AgentLineStateChanged", eventidEvt_AgentLineStateChanged, Fire_Evt_AgentLineStateChanged, VTS_I4)
  101. EVENT_CUSTOM_ID("Evt_AgentLinkStateChanged", eventidEvt_AgentLinkStateChanged, Fire_Evt_AgentLinkStateChanged, VTS_I4)
  102. EVENT_CUSTOM_ID("Evt_SubData", eventidEvt_SubData, Fire_Evt_SubData, VTS_BOOL VTS_I4)
  103. EVENT_CUSTOM_ID("Evt_CancelSubData", eventidEvt_CancelSubData, Fire_Evt_CancelSubData, VTS_BOOL VTS_I4)
  104. EVENT_CUSTOM_ID("Evt_SubDataChanged", eventidEvt_SubDataChanged, Fire_Evt_SubDataChanged, VTS_I4 VTS_I4 VTS_I4 VTS_BSTR)
  105. EVENT_CUSTOM_ID("Evt_SubFaxProgress", eventidEvt_SubFaxProgress, Fire_Evt_SubFaxProgress, VTS_UI4)
  106. EVENT_CUSTOM_ID("Evt_SayBusy", eventidEvt_SayBusy, Fire_Evt_SayBusy, VTS_BOOL VTS_I4)
  107. EVENT_CUSTOM_ID("Evt_SayFree", eventidEvt_SayFree, Fire_Evt_SayFree, VTS_BOOL VTS_I4)
  108. EVENT_CUSTOM_ID("Evt_ResetAgent", eventidEvt_ResetAgent, Fire_Evt_ResetAgent, VTS_BOOL VTS_I4)
  109. EVENT_CUSTOM_ID("Evt_MakeCall", eventidEvt_MakeCall, Fire_Evt_MakeCall, VTS_BOOL VTS_I4 VTS_BSTR VTS_UI4 VTS_I4)
  110. EVENT_CUSTOM_ID("Evt_Line_Offering", eventidEvt_Line_Offering, Fire_Evt_Line_Offering, VTS_BSTR VTS_I4 VTS_UI4 VTS_UI4)
  111. EVENT_CUSTOM_ID("Evt_Line_RingBack", eventidEvt_Line_RingBack, Fire_Evt_Line_RingBack, VTS_BSTR VTS_UI4)
  112. EVENT_CUSTOM_ID("Evt_Line_Talk", eventidEvt_Line_Talk, Fire_Evt_Line_Talk, VTS_UI4)
  113. EVENT_CUSTOM_ID("Evt_AnswerCall", eventidEvt_AnswerCall, Fire_Evt_AnswerCall, VTS_BOOL VTS_UI4 VTS_I4)
  114. EVENT_CUSTOM_ID("Evt_DropCall", eventidEvt_DropCall, Fire_Evt_DropCall, VTS_BOOL VTS_I4 VTS_UI4 VTS_I4)
  115. EVENT_CUSTOM_ID("Evt_MuteOn", eventidEvt_MuteOn, Fire_Evt_MuteOn, VTS_BOOL VTS_UI4 VTS_I4)
  116. EVENT_CUSTOM_ID("Evt_MuteOff", eventidEvt_MuteOff, Fire_Evt_MuteOff, VTS_BOOL VTS_UI4 VTS_I4)
  117. EVENT_CUSTOM_ID("Evt_Hold", eventidEvt_Hold, Fire_Evt_Hold, VTS_BOOL VTS_UI4 VTS_I4)
  118. EVENT_CUSTOM_ID("Evt_Retrieve", eventidEvt_Retrieve, Fire_Evt_Retrieve, VTS_BOOL VTS_UI4 VTS_I4)
  119. EVENT_CUSTOM_ID("Evt_Instead", eventidEvt_Instead, Fire_Evt_Instead, VTS_BOOL VTS_UI4 VTS_I4)
  120. EVENT_CUSTOM_ID("Evt_CallInQueue_Changed", eventidEvt_CallInQueue_Changed, Fire_Evt_CallInQueue_Changed, VTS_I4)
  121. EVENT_CUSTOM_ID("Evt_AllCallInQueue_Changed", eventidEvt_AllCallInQueue_Changed, Fire_Evt_AllCallInQueue_Changed, VTS_BSTR)
  122. EVENT_CUSTOM_ID("Evt_RecordInform", eventidEvt_RecordInform, Fire_Evt_RecordInform, VTS_BSTR VTS_UI4)
  123. EVENT_CUSTOM_ID("Evt_Transfer", eventidEvt_Transfer, Fire_Evt_Transfer, VTS_BOOL VTS_UI4 VTS_I4)
  124. EVENT_CUSTOM_ID("Evt_CancelTransfer", eventidEvt_CancelTransfer, Fire_Evt_CancelTransfer, VTS_BOOL VTS_UI4 VTS_I4)
  125. EVENT_CUSTOM_ID("Evt_TransferToIvr", eventidEvt_TransferToIvr, Fire_Evt_TransferToIvr, VTS_BOOL VTS_UI4 VTS_I4)
  126. EVENT_CUSTOM_ID("Evt_Listen", eventidEvt_Listen, Fire_Evt_Listen, VTS_BOOL VTS_UI4 VTS_I4)
  127. EVENT_CUSTOM_ID("Evt_Insert", eventidEvt_Insert, Fire_Evt_Insert, VTS_BOOL VTS_UI4 VTS_I4)
  128. EVENT_CUSTOM_ID("Evt_Intercept", eventidEvt_Intercept, Fire_Evt_Intercept, VTS_BOOL VTS_UI4 VTS_I4)
  129. EVENT_CUSTOM_ID("Evt_Break", eventidEvt_Break, Fire_Evt_Break, VTS_BOOL VTS_UI4 VTS_I4)
  130. EVENT_CUSTOM_ID("Evt_ForceAgentState", eventidEvt_ForceAgentState, Fire_Evt_ForceAgentState, VTS_BOOL VTS_UI4 VTS_I4)
  131. EVENT_CUSTOM_ID("Evt_Meeting", eventidEvt_Meeting, Fire_Evt_Meeting, VTS_BOOL VTS_UI4 VTS_I4)
  132. EVENT_CUSTOM_ID("Evt_CancelMeeting", eventidEvt_CancelMeeting, Fire_Evt_CancelMeeting, VTS_BOOL VTS_UI4 VTS_I4)
  133. EVENT_CUSTOM_ID("Evt_SendFax", eventidEvt_SendFax, Fire_Evt_SendFax, VTS_BOOL VTS_UI4 VTS_I4)
  134. EVENT_CUSTOM_ID("Evt_RecvFax", eventidEvt_RecvFax, Fire_Evt_RecvFax, VTS_BOOL VTS_UI4 VTS_I4)
  135. EVENT_CUSTOM_ID("Evt_SysError", eventidEvt_SysError, Fire_Evt_SysError, VTS_I4)
  136. EVENT_CUSTOM_ID("Evt_SysWarning", eventidEvt_SysWarning, Fire_Evt_SysWarning, VTS_BSTR)
  137. EVENT_CUSTOM_ID("Evt_ShowInfo", eventidEvt_ShowInfo, Fire_Evt_ShowInfo, VTS_BSTR)
  138. EVENT_CUSTOM_ID("Evt_Line_HangUp", eventidEvt_Line_HangUp, Fire_Evt_Line_HangUp, VTS_I4 VTS_UI4)
  139. EVENT_CUSTOM_ID("Evt_Agent_Free", eventidEvt_Agent_Free, Fire_Evt_Agent_Free, VTS_NONE)
  140. EVENT_CUSTOM_ID("Evt_ForcAgentOut", eventidEvt_ForcAgentOut, Fire_Evt_ForcAgentOut, VTS_BOOL VTS_I4)
  141. EVENT_CUSTOM_ID("Evt_LogoutByForce", eventidEvt_LogoutByForce, Fire_Evt_LogoutByForce, VTS_I4 VTS_BSTR)
  142. EVENT_CUSTOM_ID("Evt_Cancel", eventidEvt_Cancel, Fire_Evt_Cancel, VTS_BOOL VTS_UI4 VTS_I4)
  143. EVENT_CUSTOM_ID("Evt_Consult", eventidEvt_Consult, Fire_Evt_Consult, VTS_BOOL VTS_UI4 VTS_I4)
  144. EVENT_CUSTOM_ID("Evt_Confirm", eventidEvt_Confirm, Fire_Evt_Confirm, VTS_BOOL VTS_UI4 VTS_I4)
  145. EVENT_CUSTOM_ID("Evt_Line_TalkInfo", eventidEvt_Line_TalkInfo, Fire_Evt_Line_Talk, VTS_UI4 VTS_BSTR)
  146. END_EVENT_MAP()
  147. #pragma endregion
  148. #pragma region Others
  149. // 属性页
  150. // TODO: 按需要添加更多属性页。请记住增加计数!
  151. BEGIN_PROPPAGEIDS(CTFBCtrl, 1)
  152. PROPPAGEID(CTFBPropPage::guid)
  153. END_PROPPAGEIDS(CTFBCtrl)
  154. // 初始化类工厂和 guid
  155. IMPLEMENT_OLECREATE_EX(CTFBCtrl, "TFB.TFBCtrl.1",
  156. 0xb4ae3b7a, 0xb9a9, 0x4b05, 0x84, 0x57, 0xfd, 0xff, 0xb6, 0x6d, 0x8c, 0xbe)
  157. // 键入库 ID 和版本
  158. IMPLEMENT_OLETYPELIB(CTFBCtrl, _tlid, _wVerMajor, _wVerMinor)
  159. // 接口 ID
  160. const IID IID_DOCX = { 0xC442E54C, 0xF74F, 0x4921, { 0x99, 0xC6, 0xD7, 0xF, 0x3D, 0xA6, 0xA6, 0xC9 } };
  161. const IID IID_DOCXEvents = { 0x87EA9BF3, 0x2AF0, 0x44D4, { 0xBA, 0xFA, 0xBD, 0xBA, 0xC0, 0x69, 0xAE, 0x49 } };
  162. // 控件类型信息
  163. static const DWORD _dwOCXOleMisc =
  164. OLEMISC_INVISIBLEATRUNTIME |
  165. OLEMISC_ACTIVATEWHENVISIBLE |
  166. OLEMISC_SETCLIENTSITEFIRST |
  167. OLEMISC_INSIDEOUT |
  168. OLEMISC_CANTLINKINSIDE |
  169. OLEMISC_RECOMPOSEONRESIZE;
  170. IMPLEMENT_OLECTLTYPE(CTFBCtrl, IDS_TFB, _dwOCXOleMisc)
  171. // COCXCtrl::COCXCtrlFactory::UpdateRegistry -
  172. // 添加或移除 COCXCtrl 的系统注册表项
  173. BOOL CTFBCtrl::CTFBCtrlFactory::UpdateRegistry(BOOL bRegister)
  174. {
  175. // TODO: 验证您的控件是否符合单元模型线程处理规则。
  176. // 有关更多信息,请参考 MFC 技术说明 64。
  177. // 如果您的控件不符合单元模型规则,则
  178. // 必须修改如下代码,将第六个参数从
  179. // afxRegInsertable | afxRegApartmentThreading 改为 afxRegInsertable。
  180. if (bRegister)
  181. return AfxOleRegisterControlClass(
  182. AfxGetInstanceHandle(),
  183. m_clsid,
  184. m_lpszProgID,
  185. IDS_TFB,
  186. IDB_TFB,
  187. afxRegInsertable | afxRegApartmentThreading,
  188. _dwOCXOleMisc,
  189. _tlid,
  190. _wVerMajor,
  191. _wVerMinor);
  192. else
  193. return AfxOleUnregisterClass(m_clsid, m_lpszProgID);
  194. }
  195. // COCXCtrl::COCXCtrl - 构造函数
  196. CTFBCtrl::CTFBCtrl()
  197. {
  198. InitializeIIDs(&IID_DOCX, &IID_DOCXEvents);
  199. AfxSocketInit();
  200. m_pAgentClient = new CAgentClient();
  201. if( m_pAgentClient == NULL )
  202. {
  203. Fire_Evt_SysError( ERR_NO_AGENT_CLIENT );
  204. return;
  205. }
  206. else
  207. {
  208. // 1.创建事件管理器
  209. if( m_pAgentClient->CreateEventManager(this) == false )
  210. {
  211. Fire_Evt_SysError( ERR_NO_AGENT_EVENT_MANAGER );
  212. return;
  213. }
  214. // 2.创建操作对象
  215. if( m_pAgentClient->CreateAgentOp() == false )
  216. {
  217. m_pAgentClient->SetErrorCode( ERR_NO_AGENT_OPERATE );
  218. m_pAgentClient->GetEventManager()->Fire_Evt_SysError( ERR_NO_AGENT_OPERATE );
  219. return;
  220. }
  221. // 3.创建业务对象
  222. if( m_pAgentClient->CreateAgentBussiness() == false )
  223. {
  224. m_pAgentClient->SetErrorCode( ERR_NO_AGENT_SOCKET );
  225. m_pAgentClient->GetEventManager()->Fire_Evt_SysError( ERR_NO_AGENT_SOCKET );
  226. return;
  227. }
  228. // 4.消息通讯对象
  229. if( m_pAgentClient->CreateAgentMsgProc() == false )
  230. {
  231. m_pAgentClient->SetErrorCode( ERR_NO_AGENT_SOCKET );
  232. m_pAgentClient->GetEventManager()->Fire_Evt_SysError( ERR_NO_AGENT_SOCKET );
  233. return;
  234. }
  235. // 4.创建日志对象
  236. if( m_pAgentClient->CreateAgentLog() == false )
  237. {
  238. m_pAgentClient->SetErrorCode( ERR_NO_AGENT_LOG );
  239. m_pAgentClient->GetEventManager()->Fire_Evt_SysError( ERR_NO_AGENT_LOG );
  240. return;
  241. }
  242. }
  243. }
  244. // COCXCtrl::~COCXCtrl - 析构函数
  245. CTFBCtrl::~CTFBCtrl()
  246. {
  247. if( m_pAgentClient != NULL )
  248. {
  249. delete m_pAgentClient;
  250. m_pAgentClient = NULL;
  251. }
  252. }
  253. // COCXCtrl::DoPropExchange - 持久性支持
  254. void CTFBCtrl::DoPropExchange(CPropExchange* pPX)
  255. {
  256. ExchangeVersion(pPX, MAKELONG(_wVerMinor, _wVerMajor));
  257. COleControl::DoPropExchange(pPX);
  258. }
  259. // COCXCtrl::GetControlFlags -
  260. // 自定义 MFC 的 ActiveX 控件实现的标志。
  261. //
  262. DWORD CTFBCtrl::GetControlFlags()
  263. {
  264. DWORD dwFlags = COleControl::GetControlFlags();
  265. // 在活动和不活动状态之间进行转换时,
  266. // 不会重新绘制控件。
  267. dwFlags |= noFlickerActivate;
  268. return dwFlags;
  269. }
  270. // COCXCtrl::OnResetState - 将控件重置为默认状态
  271. void CTFBCtrl::OnResetState()
  272. {
  273. COleControl::OnResetState(); // 重置 DoPropExchange 中找到的默认值
  274. }
  275. #pragma endregion
  276. // COCXCtrl 消息处理程序
  277. void CTFBCtrl::OnTimer(UINT_PTR nIDEvent)
  278. {
  279. BOOL IsIpError = m_pAgentClient->GetIsConnInfoChange();
  280. if (!IsIpError)
  281. {
  282. m_pAgentClient->GetEventManager()->Fire_Evt_AgentLinkStateChanged( PDU_LINK_STATE_FAILED );
  283. m_pAgentClient->SetErrorCode(ERR_NO_IP);
  284. m_pAgentClient->GetEventManager()->Fire_Evt_LogIn(false, ERR_NO_IP);
  285. }
  286. KillTimer(m_TimerIDConnect);
  287. COleControl::OnTimer(nIDEvent);
  288. }
  289. #pragma region 方法
  290. /*****操作接口:****************************************************/
  291. /*
  292. * 函数名称:SetAgentID(LONG)
  293. * 概要分析:设置座席ID(同步)
  294. */
  295. void CTFBCtrl::SetAgentID(LONG newVal)
  296. {
  297. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  298. ASSERT(m_pAgentClient != NULL);
  299. m_pAgentClient->SetAgentNo(newVal);
  300. }
  301. /*
  302. * 函数名称:SetAgentGroup(LPCTSTR)
  303. * 概要分析:设置座席组(同步)
  304. */
  305. void CTFBCtrl::SetAgentGroup(LPCTSTR newVal)
  306. {
  307. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  308. ASSERT(m_pAgentClient != NULL);
  309. m_pAgentClient->SetAgentGroup(newVal);
  310. }
  311. /*
  312. * 函数名称:SetAgentType(LONG)
  313. * 概要分析:设置座席类型(同步)
  314. */
  315. void CTFBCtrl::SetAgentType(LONG newVal)
  316. {
  317. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  318. ASSERT(m_pAgentClient != NULL);
  319. m_pAgentClient->SetAgentType((AGENT_TYPE)newVal);
  320. }
  321. /*
  322. * 函数名称:SetAgentExten(LONG)
  323. * 概要分析:设置座席分机(同步)
  324. */
  325. void CTFBCtrl::SetAgentExten(LONG newVal)
  326. {
  327. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  328. ASSERT(m_pAgentClient != NULL);
  329. m_pAgentClient->SetAgentExten(newVal);
  330. }
  331. /*
  332. * 函数名称:SetAcdAddr(LPCTSTR)
  333. * 概要分析:设置ACD地址(同步)
  334. */
  335. void CTFBCtrl::SetAcdAddr(LPCTSTR newVal)
  336. {
  337. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  338. ASSERT(m_pAgentClient != NULL);
  339. m_pAgentClient->SetAcdIp(newVal);
  340. }
  341. /*
  342. * 函数名称:SetAcdPort(LONG)
  343. * 概要分析:设置ACD端口(同步)
  344. */
  345. void CTFBCtrl::SetAcdPort(LONG newVal)
  346. {
  347. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  348. ASSERT(m_pAgentClient != NULL);
  349. m_pAgentClient->SetAcdPort(newVal);
  350. }
  351. /*
  352. * 函数名称:Login()
  353. * 概要分析:签入(异步)
  354. */
  355. void CTFBCtrl::Login()
  356. {
  357. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  358. // 1.检查座席客户端是否存在
  359. if( m_pAgentClient == NULL )
  360. {
  361. Fire_Evt_Login( false, ERR_NO_AGENT_CLIENT );
  362. return;
  363. }
  364. // 2.检查操作类是否存在
  365. if( m_pAgentClient->GetAgentOp() == NULL )
  366. {
  367. m_pAgentClient->SetErrorCode( ERR_NO_AGENT_OPERATE );
  368. m_pAgentClient->GetEventManager()->Fire_Evt_LogIn( false, ERR_NO_AGENT_OPERATE );
  369. return;
  370. }
  371. // 3.签入操作的第一步为连接ACD服务器
  372. if(!m_pAgentClient->LinkAcdServer())
  373. {
  374. m_pAgentClient->SetErrorCode( ERR_LOGIN_AGIN );
  375. m_pAgentClient->GetEventManager()->Fire_Evt_LogIn( false, ERR_LOGIN_AGIN );
  376. return;
  377. }
  378. //设置定时器,如果在指定时间内LinkStatus_Unknown还没有连接结果,说明IP地址不存在,ConnectInfo没处理
  379. SetTimer(m_TimerIDConnect, 3000, NULL);
  380. }
  381. /*
  382. * 函数名称:Logout()
  383. * 概要分析:签出(异步)
  384. */
  385. void CTFBCtrl::Logout()
  386. {
  387. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  388. m_pAgentClient->GetAgentOp()->Logout();
  389. }
  390. /*
  391. * 函数名称:SayBusy(long)
  392. * 概要分析:座席置忙
  393. */
  394. void CTFBCtrl::SayBusy(LONG a_nBusyCode)
  395. {
  396. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  397. m_pAgentClient->GetAgentOp()->SayBusy( a_nBusyCode );
  398. }
  399. /*
  400. * 函数名称:SayFree()
  401. * 概要分析:座席置闲
  402. */
  403. void CTFBCtrl::SayFree()
  404. {
  405. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  406. m_pAgentClient->GetAgentOp()->SayFree();
  407. }
  408. /*
  409. * 函数名称:ResetAgent()
  410. * 概要分析:座席重置
  411. */
  412. void CTFBCtrl::ResetAgent()
  413. {
  414. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  415. m_pAgentClient->GetAgentOp()->ResetAgent();
  416. }
  417. /*
  418. * 函数名称:MakeCall(LPCTSTR)
  419. * 概要分析:外拨
  420. */
  421. void CTFBCtrl::MakeCall(LPCTSTR a_sTelNumber, LPCTSTR a_sCallerNum)
  422. {
  423. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  424. m_pAgentClient->GetAgentOp()->MakeCall( a_sTelNumber, a_sCallerNum );
  425. }
  426. /*
  427. * 函数名称:AnswerCall()
  428. * 概要分析:应答
  429. */
  430. void CTFBCtrl::AnswerCall()
  431. {
  432. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  433. m_pAgentClient->GetAgentOp()->AnswerCall();
  434. }
  435. /*
  436. * 函数名称:DropCall()
  437. * 概要分析:挂机
  438. */
  439. void CTFBCtrl::DropCall()
  440. {
  441. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  442. m_pAgentClient->GetAgentOp()->DropCall();
  443. }
  444. /*
  445. * 函数名称:Cancel()
  446. * 概要分析:取消
  447. */
  448. void CTFBCtrl::Cancel(void)
  449. {
  450. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  451. m_pAgentClient->GetAgentOp()->Cancel();
  452. }
  453. /*
  454. * 函数名称:MuteOn()
  455. * 概要分析:开始静音
  456. */
  457. void CTFBCtrl::MuteOn()
  458. {
  459. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  460. m_pAgentClient->GetAgentOp()->MuteOn();
  461. }
  462. /*
  463. * 函数名称:MuteOff()
  464. * 概要分析:结束静音
  465. */
  466. void CTFBCtrl::MuteOff()
  467. {
  468. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  469. m_pAgentClient->GetAgentOp()->MuteOff();
  470. }
  471. /*
  472. * 函数名称:Hold()
  473. * 概要分析:保持
  474. */
  475. void CTFBCtrl::Hold()
  476. {
  477. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  478. m_pAgentClient->GetAgentOp()->Hold();
  479. }
  480. /*
  481. * 函数名称:ConnectHold()
  482. * 概要分析:接回
  483. */
  484. void CTFBCtrl::Retrieve()
  485. {
  486. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  487. m_pAgentClient->GetAgentOp()->TakeBack();
  488. }
  489. /*
  490. * 函数名称:Instead(long)
  491. * 概要分析:代接
  492. */
  493. void CTFBCtrl::Instead(LONG a_nTargetAgent)
  494. {
  495. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  496. m_pAgentClient->GetAgentOp()->Instead(a_nTargetAgent);
  497. }
  498. /*
  499. * 函数名称:Transfer(LPCTSTR)
  500. * 概要分析:转移
  501. */
  502. void CTFBCtrl::Transfer(LPCTSTR a_sTelNumber, LPCTSTR a_sCallerNum)
  503. {
  504. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  505. m_pAgentClient->GetAgentOp()->Transfer(a_sTelNumber, a_sCallerNum);
  506. }
  507. /*
  508. * 函数名称:CancelTransfer()
  509. * 概要分析:取消转移
  510. */
  511. void CTFBCtrl::CancelTransfer()
  512. {
  513. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  514. m_pAgentClient->GetAgentOp()->CancelTransfer();
  515. }
  516. /*
  517. * 函数名称:TransferToIvr(LPCTSTR,long,VAIANT_BOOL)
  518. * 概要分析:转移到指定IVR,不带随路数据
  519. */
  520. void CTFBCtrl::TransferToIvr(LPCTSTR a_sIvrFilePath, LONG a_nNode, VARIANT_BOOL a_bNeedReturn, LPCTSTR a_sAssociateData)
  521. {
  522. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  523. m_pAgentClient->GetAgentOp()->TransferToIvr(a_sIvrFilePath, a_nNode, a_bNeedReturn, a_sAssociateData);
  524. }
  525. /*
  526. * 函数名称:MethodReserved()
  527. * 概要分析:保留接口
  528. */
  529. void CTFBCtrl::MethodReserved()
  530. {
  531. }
  532. /*
  533. * 函数名称:Consult(LPCTSTR)
  534. * 概要分析:协商呼叫
  535. */
  536. void CTFBCtrl::Consult(LPCTSTR a_sTelNumber, LPCTSTR a_sCallerNum)
  537. {
  538. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  539. m_pAgentClient->GetAgentOp()->Consult(a_sTelNumber, a_sCallerNum);
  540. }
  541. /*
  542. * 函数名称:Confirm(long a_nType)
  543. * 概要分析:确认转移
  544. */
  545. void CTFBCtrl::Confirm(long a_nType)
  546. {
  547. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  548. m_pAgentClient->GetAgentOp()->Confirm(a_nType);
  549. }
  550. /*
  551. * 函数名称:Listen(long)
  552. * 概要分析:监听指定座席
  553. */
  554. void CTFBCtrl::Listen(LONG a_nTargetAgent)
  555. {
  556. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  557. m_pAgentClient->GetAgentOp()->Listen(a_nTargetAgent);
  558. }
  559. /*
  560. * 函数名称:InsertAgent(long)
  561. * 概要分析:强插指定座席
  562. */
  563. void CTFBCtrl::Insert(LONG a_nTargetAgent)
  564. {
  565. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  566. m_pAgentClient->GetAgentOp()->Insert(a_nTargetAgent);
  567. }
  568. /*
  569. * 函数名称:Intercept(long)
  570. * 概要分析:强截指定座席
  571. */
  572. void CTFBCtrl::Intercept(LONG a_nTargetAgent)
  573. {
  574. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  575. m_pAgentClient->GetAgentOp()->Intercept(a_nTargetAgent);
  576. }
  577. /*
  578. * 函数名称:Break(long)
  579. * 概要分析:强拆指定座席
  580. */
  581. void CTFBCtrl::Break(LONG a_nTargetAgent)
  582. {
  583. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  584. m_pAgentClient->GetAgentOp()->Break(a_nTargetAgent);
  585. }
  586. /*
  587. * 函数名称:ForceAgentOut(long,long)
  588. * 概要分析:强制签出指定坐席
  589. */
  590. void CTFBCtrl::ForceAgentOut(LONG a_nAgentId, LPCTSTR a_sReason)
  591. {
  592. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  593. // TODO: 在此添加调度处理程序代码
  594. m_pAgentClient->GetAgentOp()->ForceAgentLogOut(a_nAgentId, a_sReason);
  595. }
  596. /*
  597. * 函数名称:ForceAgentState(long,long)
  598. * 概要分析:强制控制指定座席
  599. */
  600. void CTFBCtrl::ForceAgentState(LONG a_nTargetAgent, LONG a_nControlType)
  601. {
  602. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  603. m_pAgentClient->GetAgentOp()->ForceAgentState(a_nTargetAgent, a_nControlType);
  604. }
  605. /*
  606. * 函数名称:Meeting(LPCTSTR)
  607. * 概要分析:加第三方,然后一起通话
  608. */
  609. void CTFBCtrl::Meeting(LPCTSTR a_sTelNumber, LPCTSTR a_sCallerNum)
  610. {
  611. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  612. m_pAgentClient->GetAgentOp()->Meeting(a_sTelNumber, a_sCallerNum);
  613. }
  614. /*
  615. * 函数名称:CancelMeeting()
  616. * 概要分析:取消加第三方
  617. */
  618. void CTFBCtrl::CancelMeeting()
  619. {
  620. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  621. m_pAgentClient->GetAgentOp()->CancelMeeting();
  622. }
  623. /*
  624. * 函数名称:SendFax(LPCTSTR)
  625. * 概要分析:发传真
  626. */
  627. void CTFBCtrl::SendFax(LPCTSTR a_sFilePath)
  628. {
  629. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  630. m_pAgentClient->GetAgentOp()->SendFax(a_sFilePath);
  631. }
  632. /*
  633. * 函数名称:RecvFax(LPCTSTR)
  634. * 概要分析:接收传真
  635. */
  636. void CTFBCtrl::RecvFax(LPCTSTR a_sRecvFilePath)
  637. {
  638. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  639. m_pAgentClient->GetAgentOp()->RecvFax(a_sRecvFilePath);
  640. }
  641. /*****业务接口:**************************************************************/
  642. /*
  643. * 函数名称:GetVersion()
  644. * 概要分析:返回OCX的版本号
  645. */
  646. BSTR CTFBCtrl::GetVersion()
  647. {
  648. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  649. CString strResult;
  650. #ifdef _DEBUG
  651. strResult.Format(_T("%s_Debug版"), m_Version);
  652. #else
  653. strResult.Format(_T("%s0_Release版"), m_Version);
  654. #endif
  655. return strResult.AllocSysString();
  656. }
  657. /*
  658. * 函数名称:GetAutoReconnect()
  659. * 概要分析:返回座席是否自动重连
  660. */
  661. VARIANT_BOOL CTFBCtrl::GetAutoReconnect()
  662. {
  663. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  664. // 1.判断座席客户端是否存在
  665. if( m_pAgentClient == NULL )
  666. return false;
  667. // 3.返回座席是否自定重连
  668. return m_pAgentClient->GetIsAutoReConnect();
  669. }
  670. /*
  671. * 函数名称:GetAutoAnswer()
  672. * 概要分析:返回座席是否自动应答
  673. */
  674. VARIANT_BOOL CTFBCtrl::GetAutoAnswer()
  675. {
  676. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  677. // 1.判断座席客户端是否存在
  678. if( m_pAgentClient == NULL )
  679. return false;
  680. return m_pAgentClient->GetIsAutoAnswer();
  681. }
  682. /*
  683. * 函数名称:GetAgentInfo()
  684. * 概要分析:获取座席的信息
  685. */
  686. BSTR CTFBCtrl::GetAgentInfo()
  687. {
  688. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  689. CString strResult = "";
  690. // 1.判断座席客户端是否存在
  691. if( m_pAgentClient == NULL )
  692. return strResult.AllocSysString();
  693. strResult = m_pAgentClient->GetAgentInfo();
  694. return strResult.AllocSysString();
  695. }
  696. /*
  697. * 函数名称:GetAgentState()
  698. * 概要分析:获取座席的状态
  699. */
  700. LONG CTFBCtrl::GetAgentState()
  701. {
  702. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  703. // 1.判断座席客户端是否存在
  704. if( m_pAgentClient == NULL )
  705. return 0;
  706. return m_pAgentClient->GetAgentState();
  707. }
  708. /*
  709. * 函数名称:GetAgentLineState()
  710. * 概要分析:获取座席的线路状态
  711. */
  712. LONG CTFBCtrl::GetAgentLineState()
  713. {
  714. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  715. // 1.判断座席客户端是否存在
  716. if( m_pAgentClient == NULL )
  717. return 0;
  718. return m_pAgentClient->GetAgentLineState();
  719. }
  720. /*
  721. * 函数名称:GetAgentLinkState()
  722. * 概要分析:获取座席的连接ACD的状态
  723. */
  724. LONG CTFBCtrl::GetAgentLinkState()
  725. {
  726. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  727. // 1.判断座席客户端是否存在
  728. if( m_pAgentClient == NULL )
  729. return 0;
  730. return m_pAgentClient->GetAgentLinkState();
  731. }
  732. /*
  733. * 函数名称:GetCallID()
  734. * 概要分析:获取呼叫ID
  735. */
  736. LONG CTFBCtrl::GetCallID()
  737. {
  738. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  739. // 1.判断座席客户端是否存在
  740. if( m_pAgentClient == NULL )
  741. return 0;
  742. if(m_pAgentClient->GetAgentLineState() == INNER_STATE_RING_BACK ||
  743. m_pAgentClient->GetAgentLineState() == INNER_STATE_ALERTING ||
  744. m_pAgentClient->GetAgentLineState() == INNER_STATE_TALKING ||
  745. m_pAgentClient->GetAgentLineState() == INNER_STATE_HELD)
  746. {
  747. return m_pAgentClient->GetAgentCallID();
  748. }
  749. else
  750. {
  751. return 0;
  752. }
  753. }
  754. /*
  755. * 函数名称:GetOuterNumber()
  756. * 概要分析:获取外部号码
  757. */
  758. BSTR CTFBCtrl::GetOuterNumber()
  759. {
  760. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  761. CString strResult;
  762. // 1.判断座席客户端是否存在
  763. if( m_pAgentClient == NULL )
  764. return strResult.AllocSysString();
  765. strResult = m_pAgentClient->GetOuterNum();
  766. return strResult.AllocSysString();
  767. }
  768. /*
  769. * 函数名称:GetCallInQueue()
  770. * 概要分析:获取座席的来电等待队列:拼接字符串
  771. */
  772. BSTR CTFBCtrl::GetCallInQueue()
  773. {
  774. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  775. CString strResult = "";
  776. // 1.判断座席客户端是否存在
  777. if( m_pAgentClient == NULL )
  778. return strResult.AllocSysString();
  779. return strResult.AllocSysString();
  780. }
  781. /*
  782. * 函数名称:GetAllCallInQueue()
  783. * 概要分析:获取所有座席的来电等待队列
  784. */
  785. BSTR CTFBCtrl::GetAllCallInQueue()
  786. {
  787. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  788. CString strResult = "";
  789. // 1.判断座席客户端是否存在
  790. if( m_pAgentClient == NULL )
  791. return strResult.AllocSysString();
  792. return strResult.AllocSysString();
  793. }
  794. /*
  795. * 函数名称:GetRecordFilePath()
  796. * 概要分析:获取录音文件路径
  797. */
  798. BSTR CTFBCtrl::GetRecordFilePath()
  799. {
  800. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  801. CString strResult;
  802. // 1.判断座席客户端是否存在
  803. if( m_pAgentClient == NULL )
  804. return strResult.AllocSysString();
  805. strResult = m_pAgentClient->GetRecordFilePath();
  806. return strResult.AllocSysString();
  807. }
  808. /*
  809. * 函数名称:GetLeaveWordFilePath()
  810. * 概要分析:获取留言文件路径
  811. */
  812. BSTR CTFBCtrl::GetLeaveWordFilePath()
  813. {
  814. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  815. CString strResult = "";
  816. // 1.判断座席客户端是否存在
  817. if( m_pAgentClient == NULL )
  818. return strResult.AllocSysString();
  819. strResult = m_pAgentClient->GetLeaveWordFilePath();
  820. return strResult.AllocSysString();
  821. }
  822. /*
  823. * 函数名称:GetFaxFilePath()
  824. * 概要分析:获取传真文件路径
  825. */
  826. BSTR CTFBCtrl::GetFaxFilePath()
  827. {
  828. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  829. CString strResult = "";
  830. // 1.判断座席客户端是否存在
  831. if( m_pAgentClient == NULL )
  832. return strResult.AllocSysString();
  833. strResult = m_pAgentClient->GetFaxFilepath();
  834. return strResult.AllocSysString();
  835. }
  836. /*
  837. * 函数名称:GetLogFileDirectory()
  838. * 概要分析:获取日志文件的存放目录
  839. */
  840. BSTR CTFBCtrl::GetLogFileDirectory()
  841. {
  842. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  843. CString strResult = "";
  844. // 1.判断座席客户端是否存在
  845. if( m_pAgentClient == NULL )
  846. return strResult.AllocSysString();
  847. strResult = m_pAgentClient->GetLogFilePath();
  848. return strResult.AllocSysString();
  849. }
  850. /*
  851. * 函数名称:SubscribeData(LONG,LONG)
  852. * 概要分析:订阅数据
  853. */
  854. VARIANT_BOOL CTFBCtrl::SubscribeData(LONG nType, LONG nParam)
  855. {
  856. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  857. // 1.判断座席客户端是否存在
  858. if( m_pAgentClient == NULL )
  859. {
  860. return -1;
  861. }
  862. return m_pAgentClient->GetAgentBussiness()->SubscribeData(nType, nParam);
  863. }
  864. /*
  865. * 函数名称:CancelSubscribeData(LONG)
  866. * 概要分析:取消订阅数据
  867. */
  868. VARIANT_BOOL CTFBCtrl::CancelSubscribeData(LONG nType, LONG nParam)
  869. {
  870. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  871. // 1.判断座席客户端是否存在
  872. if( m_pAgentClient == NULL )
  873. return false;
  874. return m_pAgentClient->GetAgentBussiness()->CancelSubscribeData(nType, nParam);
  875. }
  876. /*
  877. * 函数名称:SetAssociateData(LPCTSTR,LPCTSTR)
  878. * 概要分析:设置随路数据
  879. */
  880. void CTFBCtrl::SetAssociateData(LPCTSTR a_sCaption, LPCTSTR a_sContent)
  881. {
  882. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  883. // 1.判断座席客户端是否存在
  884. if( m_pAgentClient == NULL )
  885. return;
  886. return;
  887. }
  888. /*
  889. * 函数名称:GetAssociateData(LPCTSTR)
  890. * 概要分析:获取随路数据
  891. */
  892. BSTR CTFBCtrl::GetAssociateData(LPCTSTR a_sCaption)
  893. {
  894. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  895. CString strResult = "";
  896. // 1.判断座席客户端是否存在
  897. if( m_pAgentClient == NULL )
  898. return strResult.AllocSysString();
  899. strResult = m_pAgentClient->GetAssociateData(a_sCaption);
  900. return strResult.AllocSysString();
  901. }
  902. /*
  903. * 函数名称:GetPromptByAgentState(LONG)
  904. * 概要分析:返回座席状态对应的中文含义
  905. */
  906. BSTR CTFBCtrl::GetPromptByAgentState(LONG a_nAgentState)
  907. {
  908. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  909. CString strResult = "";
  910. // 1.判断座席是否存在
  911. if( m_pAgentClient == NULL )
  912. return strResult.AllocSysString();
  913. CAgentMap *tmpLpAgentMap = CAgentMap::GetInstance();
  914. strResult = tmpLpAgentMap->GetPromptByAgentState(a_nAgentState);
  915. return strResult.AllocSysString();
  916. }
  917. /*
  918. * 函数名称:GetPromptByAgentLineState(LONG)
  919. * 概要分析:返回座席线路状态的中文含义
  920. */
  921. BSTR CTFBCtrl::GetPromptByAgentLineState(LONG a_nAgentLineState)
  922. {
  923. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  924. CString strResult = "";
  925. // 1.判断座席是否存在
  926. if( m_pAgentClient == NULL )
  927. return strResult.AllocSysString();
  928. CAgentMap *tmpLpAgentMap = CAgentMap::GetInstance();
  929. strResult = tmpLpAgentMap->GetPromptByLineState(a_nAgentLineState);
  930. return strResult.AllocSysString();
  931. }
  932. /*
  933. * 函数名称:GetPromptByAgentLinkState(LONG)
  934. * 概要分析:返回座席连接ACD服务器状态的中文含义
  935. */
  936. BSTR CTFBCtrl::GetPromptByAgentLinkState(LONG a_nAgentLinkState)
  937. {
  938. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  939. CString strResult = "";
  940. // 1.判断座席是否存在
  941. if( m_pAgentClient == NULL )
  942. return strResult.AllocSysString();
  943. CAgentMap *tmpLpAgentMap = CAgentMap::GetInstance();
  944. strResult = tmpLpAgentMap->GetPromptByLinkState(a_nAgentLinkState);
  945. return strResult.AllocSysString();
  946. }
  947. /*
  948. * 函数名称:GetPromptByBusyCode(LONG)
  949. * 概要分析:返回忙状态的具体中文含义
  950. */
  951. BSTR CTFBCtrl::GetPromptByBusyCode(LONG a_nBusyCode)
  952. {
  953. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  954. CString strResult = "";
  955. // 1.判断座席客户端是否存在
  956. if( m_pAgentClient == NULL )
  957. return strResult.AllocSysString();
  958. return strResult.AllocSysString();
  959. }
  960. /*
  961. * 函数名称:GetErrorMsg(LONG)
  962. * 概要分析:返回当前操作的错误信息
  963. */
  964. BSTR CTFBCtrl::GetErrorMsg(LONG a_nErrCode)
  965. {
  966. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  967. CString strResult = "";
  968. // 1.判断座席客户端是否存在
  969. if( m_pAgentClient == NULL )
  970. {
  971. strResult = "座席客户端不存在";
  972. return strResult.AllocSysString();
  973. }
  974. CAgentMap *tmpLpAgentMap = CAgentMap::GetInstance();
  975. strResult = tmpLpAgentMap->GetPromptByErrorCode(a_nErrCode);
  976. return strResult.AllocSysString();
  977. }
  978. /*
  979. * 函数名称:sysSetAutoReconnect(VARIANT_BOOL)
  980. * 概要分析:设置OCX是否自动重连
  981. */
  982. void CTFBCtrl::sysSetAutoReconnect(VARIANT_BOOL m_bAutoReconnect)
  983. {
  984. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  985. // 1.判断座席客户端是否存在
  986. if( m_pAgentClient == NULL )
  987. return;
  988. m_pAgentClient->SetAutoReconnect(m_bAutoReconnect);
  989. // 通知Scoket是否自动重联
  990. }
  991. /*
  992. * 函数名称:sysSetAutoAnswer(VARIANT_BOOL)
  993. * 概要分析:设置座席是否自动应答
  994. */
  995. void CTFBCtrl::sysSetAutoAnswer(VARIANT_BOOL a_bAutoAnswer)
  996. {
  997. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  998. // 1.判断座席客户端是否存在
  999. if( m_pAgentClient == NULL )
  1000. return;
  1001. m_pAgentClient->SetIsAutoAnswer(a_bAutoAnswer);
  1002. }
  1003. /*
  1004. * 函数名称:sysSetLogFileDirectory(LPCTSTR)
  1005. * 概要分析:设置日志文件存放目录
  1006. */
  1007. void CTFBCtrl::sysSetLogFileDirectory(LPCTSTR a_sLogFileDir)
  1008. {
  1009. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  1010. // 1.判断座席客户端是否存在
  1011. if( m_pAgentClient == NULL )
  1012. {
  1013. return;
  1014. }
  1015. }
  1016. /*
  1017. * 函数名称:sysLog(VARIANT_BOOL)
  1018. * 概要分析:输出调试日志信息到文件
  1019. */
  1020. void CTFBCtrl::sysLog(VARIANT_BOOL a_bOpen)
  1021. {
  1022. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  1023. // 1.判断座席客户端是否存在
  1024. if( m_pAgentClient == NULL )
  1025. return;
  1026. m_pAgentClient->GetAgentLog()->SetOpen(a_bOpen);
  1027. }
  1028. /*
  1029. * 函数名称:sysShowLogInfo(VARIANT_BOOL a_bFlag)
  1030. * 概要分析:是否让日志在页面前端显示出来
  1031. */
  1032. void CTFBCtrl::sysShowLogInfo(VARIANT_BOOL a_bFlag)
  1033. {
  1034. AFX_MANAGE_STATE(AfxGetStaticModuleState());
  1035. // 1.判断座席客户端是否存在
  1036. if( m_pAgentClient == NULL )
  1037. {
  1038. return;
  1039. }
  1040. m_pAgentClient->GetAgentLog()->SetShowLogInfo(a_bFlag);
  1041. }
  1042. #pragma endregion
  1043. #pragma region 事件发起
  1044. /*****事件:******************************************************************/
  1045. /*
  1046. * 函数名称:Fire_Evt_LogIn(VARIANT_BOOL,LONG)
  1047. * 概要分析:签入结果事件
  1048. */
  1049. void CTFBCtrl::Fire_Evt_Login(VARIANT_BOOL a_bFlag, LONG a_nErrCode)
  1050. {
  1051. FireEvent(eventidEvt_Login, EVENT_PARAM(VTS_BOOL VTS_I4), a_bFlag, a_nErrCode);
  1052. }
  1053. /*
  1054. * 函数名称:Fire_Evt_LogOut(VARIANT_BOOL,LONG)
  1055. * 概要分析:签出结果事件
  1056. */
  1057. void CTFBCtrl::Fire_Evt_Logout(VARIANT_BOOL a_bFlag, LONG a_nErrCode)
  1058. {
  1059. FireEvent(eventidEvt_Logout, EVENT_PARAM(VTS_BOOL VTS_I4), a_bFlag, a_nErrCode);
  1060. }
  1061. /*
  1062. * 函数名称:Fire_Evt_Requested(ULONG)
  1063. * 概要分析:被请求事件
  1064. */
  1065. void CTFBCtrl::Fire_Evt_Requested(ULONG a_nCallID)
  1066. {
  1067. FireEvent(eventidEvt_Requested, EVENT_PARAM(VTS_UI4), a_nCallID);
  1068. }
  1069. /*
  1070. * 函数名称:Fire_Evt_AgentStateChanged(LONG)
  1071. * 概要分析:座席状态改变事件
  1072. */
  1073. void CTFBCtrl::Fire_Evt_AgentStateChanged(LONG a_nAgentState)
  1074. {
  1075. FireEvent(eventidEvt_AgentStateChanged, EVENT_PARAM(VTS_I4), a_nAgentState);
  1076. }
  1077. /*
  1078. * 函数名称:Fire_Evt_AgentLineStateChanged(LONG)
  1079. * 概要分析:座席线路状态改变事件
  1080. */
  1081. void CTFBCtrl::Fire_Evt_AgentLineStateChanged(LONG a_nLineState)
  1082. {
  1083. FireEvent(eventidEvt_AgentLineStateChanged, EVENT_PARAM(VTS_I4), a_nLineState);
  1084. }
  1085. /*
  1086. * 函数名称:Fire_Evt_AgentLinkStateChanged(LONG)
  1087. * 概要分析:座席连接ACD服务器状态改变事件
  1088. */
  1089. void CTFBCtrl::Fire_Evt_AgentLinkStateChanged(LONG a_nLinkState)
  1090. {
  1091. FireEvent(eventidEvt_AgentLinkStateChanged, EVENT_PARAM(VTS_I4), a_nLinkState);
  1092. }
  1093. /*
  1094. * 函数名称:Fire_Evt_SubDataChanged(LPCTSTR)
  1095. * 概要分析:订阅的座席状态事件
  1096. */
  1097. void CTFBCtrl::Fire_Evt_SubDataChanged(LONG a_nType, LONG a_nSubData1, LONG a_nSubData2, LPCTSTR a_sSubStr)
  1098. {
  1099. FireEvent(eventidEvt_SubDataChanged, EVENT_PARAM(VTS_I4 VTS_I4 VTS_I4 VTS_BSTR), a_nType, a_nSubData1, a_nSubData2, a_sSubStr);
  1100. }
  1101. /*
  1102. * 函数名称:Fire_Evt_SubFaxProgress(ULONG)
  1103. * 概要分析:订阅的传真进度事件
  1104. */
  1105. void CTFBCtrl::Fire_Evt_SubFaxProgress(ULONG a_nFaxProgress)
  1106. {
  1107. FireEvent(eventidEvt_SubFaxProgress, EVENT_PARAM(VTS_UI4), a_nFaxProgress);
  1108. }
  1109. /*
  1110. * 函数名称:Fire_Evt_SayBusy(VRIANT_BOOL,LONG)
  1111. * 概要分析:示忙结果事件
  1112. */
  1113. void CTFBCtrl::Fire_Evt_SayBusy(VARIANT_BOOL a_bFlag, LONG a_nErrCode)
  1114. {
  1115. FireEvent(eventidEvt_SayBusy, EVENT_PARAM(VTS_BOOL VTS_I4), a_bFlag, a_nErrCode);
  1116. }
  1117. /*
  1118. * 函数名称:Fire_Evt_SayFree(VARIANT_BOOL,LONG)
  1119. * 概要分析:示闲结果事件
  1120. */
  1121. void CTFBCtrl::Fire_Evt_SayFree(VARIANT_BOOL a_bFlag, LONG a_nErrCode)
  1122. {
  1123. FireEvent(eventidEvt_SayFree, EVENT_PARAM(VTS_BOOL VTS_I4), a_bFlag, a_nErrCode);
  1124. }
  1125. /*
  1126. * 函数名称:Fire_Evt_ResetAgent(VARIANT_BOOL,LONG)
  1127. * 概要分析:重置结果事件
  1128. */
  1129. void CTFBCtrl::Fire_Evt_ResetAgent(VARIANT_BOOL a_bFlag, LONG a_nErrCode)
  1130. {
  1131. FireEvent(eventidEvt_ResetAgent, EVENT_PARAM(VTS_BOOL VTS_I4), a_bFlag, a_nErrCode);
  1132. }
  1133. /*
  1134. * 函数名称:Fire_Evt_MakeCall(VARIANT_BOOL,LONG)
  1135. * 概要分析:外拨结果事件
  1136. */
  1137. void CTFBCtrl::Fire_Evt_MakeCall(VARIANT_BOOL a_bFlag, LONG a_nType,
  1138. LPCTSTR a_sTelNumber, ULONG a_nCallID,
  1139. LONG a_nErrCode)
  1140. {
  1141. FireEvent(eventidEvt_MakeCall, EVENT_PARAM(VTS_BOOL VTS_I4 VTS_BSTR VTS_UI4 VTS_I4), a_bFlag, a_nType, a_sTelNumber, a_nCallID, a_nErrCode);
  1142. }
  1143. /*
  1144. * 函数名称:Fire_Evt_Agent_Free()
  1145. * 概要分析:线路的空闲事件
  1146. */
  1147. void CTFBCtrl::Fire_Evt_Agent_Free(void)
  1148. {
  1149. FireEvent(eventidEvt_Agent_Free, EVENT_PARAM(VTS_NONE));
  1150. }
  1151. /*
  1152. * 函数名称:Fire_Evt_Line_Offering(LPCTSTR,ULONG)
  1153. * 概要分析:线路的来电振铃事件
  1154. */
  1155. void CTFBCtrl::Fire_Evt_Line_Offering(LPCTSTR a_sOuterNumber, LONG a_nType, ULONG a_nCallID, ULONG a_nInfoEx)
  1156. {
  1157. FireEvent(eventidEvt_Line_Offering, EVENT_PARAM(VTS_BSTR VTS_I4 VTS_UI4 VTS_UI4), a_sOuterNumber, a_nType, a_nCallID, a_nInfoEx);
  1158. }
  1159. /*
  1160. * 函数名称:Fire_Evt_Line_RingBack(LPCTSTR,ULONG)
  1161. * 概要分析:线路的外呼振铃事件
  1162. */
  1163. void CTFBCtrl::Fire_Evt_Line_RingBack(LPCTSTR a_sOuterNumber, ULONG a_nCallID)
  1164. {
  1165. FireEvent(eventidEvt_Line_RingBack, EVENT_PARAM(VTS_BSTR VTS_UI4), a_sOuterNumber, a_nCallID);
  1166. }
  1167. /*
  1168. * 函数名称:Fire_Evt_Line_Talk(ULONG)
  1169. * 概要分析:线路的通话事件
  1170. */
  1171. void CTFBCtrl::Fire_Evt_Line_Talk(ULONG a_nCallID)
  1172. {
  1173. FireEvent(eventidEvt_Line_Talk, EVENT_PARAM(VTS_UI4), a_nCallID);
  1174. }
  1175. /*
  1176. * 函数名称:Fire_Evt_Line_Talk(ULONG,LPCTSTR)
  1177. * 概要分析:线路的通话事件(包含主叫号码)
  1178. */
  1179. void CTFBCtrl::Fire_Evt_Line_Talk(ULONG a_nCallID, LPCTSTR a_sOuterNumber)
  1180. {
  1181. FireEvent(eventidEvt_Line_TalkInfo, EVENT_PARAM(VTS_UI4 VTS_BSTR), a_nCallID, a_sOuterNumber);
  1182. }
  1183. /*
  1184. * 函数名称:Fire_Evt_Line_HangUp(LONG,ULONG)
  1185. * 概要分析:线路的挂机事件
  1186. */
  1187. void CTFBCtrl::Fire_Evt_Line_HangUp(LONG a_nOrder, ULONG a_nCallID)
  1188. {
  1189. FireEvent(eventidEvt_Line_HangUp, EVENT_PARAM(VTS_I4 VTS_UI4), a_nOrder, a_nCallID);
  1190. }
  1191. /*
  1192. * 函数名称:Fire_Evt_AnswerCall(VARIANT_BOOL)
  1193. * 概要分析:应答结果事件
  1194. */
  1195. void CTFBCtrl::Fire_Evt_AnswerCall(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1196. {
  1197. FireEvent(eventidEvt_AnswerCall, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1198. }
  1199. /*
  1200. * 函数名称:Fire_Evt_DropCall(VARIANT_BOOL,LONG)
  1201. * 概要分析:挂机结果事件
  1202. */
  1203. void CTFBCtrl::Fire_Evt_DropCall(VARIANT_BOOL a_bFlag, LONG a_nOrder, ULONG a_nCallID, LONG a_nErrCode)
  1204. {
  1205. FireEvent(eventidEvt_DropCall, EVENT_PARAM(VTS_BOOL VTS_I4 VTS_UI4 VTS_I4), a_bFlag, a_nOrder, a_nCallID, a_nErrCode);
  1206. }
  1207. /*
  1208. * 函数名称:Fire_Evt_Cancel(LPCTSTR)
  1209. * 概要分析:取消结果事件
  1210. */
  1211. void CTFBCtrl::Fire_Evt_Cancel(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1212. {
  1213. FireEvent(eventidEvt_Cancel, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1214. }
  1215. /*
  1216. * 函数名称:Fire_Evt_MuteOn(VARIANT_BOOL)
  1217. * 概要分析:开始静音结果事件
  1218. */
  1219. void CTFBCtrl::Fire_Evt_MuteOn(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1220. {
  1221. FireEvent(eventidEvt_MuteOn, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1222. }
  1223. /*
  1224. * 函数名称:Fire_Evt_MuteOff(VARIANT_BOOL)
  1225. * 概要分析:结束静音结果事件
  1226. */
  1227. void CTFBCtrl::Fire_Evt_MuteOff(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1228. {
  1229. FireEvent(eventidEvt_MuteOff, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1230. }
  1231. /*
  1232. * 函数名称:Fire_Evt_Hold(VARIANT_BOOL,ULONG,LONG)
  1233. * 概要分析:保持结果事件
  1234. */
  1235. void CTFBCtrl::Fire_Evt_Hold(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1236. {
  1237. FireEvent(eventidEvt_Hold, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1238. }
  1239. /*
  1240. * 函数名称:Fire_Evt_Retrieve(VARIANT_BOOL,ULONG,LONG)
  1241. * 概要分析:接回结果事件
  1242. */
  1243. void CTFBCtrl::Fire_Evt_Retrieve(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1244. {
  1245. FireEvent(eventidEvt_Retrieve, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1246. }
  1247. /*
  1248. * 函数名称:Fire_Evt_Instead(VARIANT_BOOL,ULONG,LONG)
  1249. * 概要分析:代接结果事件
  1250. */
  1251. void CTFBCtrl::Fire_Evt_Instead(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1252. {
  1253. FireEvent(eventidEvt_Instead, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1254. }
  1255. /*
  1256. * 函数名称:Fire_Evt_CallInQueue_Changed(LONG)
  1257. * 概要分析:座席的来电等待队列改变事件
  1258. */
  1259. void CTFBCtrl::Fire_Evt_CallInQueue_Changed(LONG a_nCallInNum)
  1260. {
  1261. FireEvent(eventidEvt_CallInQueue_Changed, EVENT_PARAM(VTS_I4), a_nCallInNum);
  1262. }
  1263. /*
  1264. * 函数名称:Fire_Evt_AllCallInQueue_Changed(LPCTSTR)
  1265. * 概要分析:所有座席的来电等待队列改变事件
  1266. */
  1267. void CTFBCtrl::Fire_Evt_AllCallInQueue_Changed(LPCTSTR a_sAllCallInQueueInfo)
  1268. {
  1269. FireEvent(eventidEvt_AllCallInQueue_Changed, EVENT_PARAM(VTS_BSTR), a_sAllCallInQueueInfo);
  1270. }
  1271. /*
  1272. * 函数名称:Fire_Evt_RecordInform(LPCTSTR)
  1273. * 概要分析:开始录音结果事件
  1274. */
  1275. void CTFBCtrl::Fire_Evt_RecordInform(LPCTSTR a_sRecordFilePath, ULONG a_nCallID)
  1276. {
  1277. FireEvent(eventidEvt_RecordInform, EVENT_PARAM(VTS_BSTR VTS_UI4), a_sRecordFilePath, a_nCallID);
  1278. }
  1279. /*
  1280. * 函数名称:Fire_Evt_Transfer(VARIANT_BOOL,ULONG,LONG)
  1281. * 概要分析:转移结果事件
  1282. */
  1283. void CTFBCtrl::Fire_Evt_Transfer(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1284. {
  1285. FireEvent(eventidEvt_Transfer, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1286. }
  1287. /*
  1288. * 函数名称:Fire_Evt_CancelTransfer(VARIANT_BOOL,ULONG,LONG)
  1289. * 概要分析:取消转移结果事件
  1290. */
  1291. void CTFBCtrl::Fire_Evt_CancelTransfer(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1292. {
  1293. FireEvent(eventidEvt_CancelTransfer, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1294. }
  1295. /*
  1296. * 函数名称:Fire_Evt_TransferToIvr(VARIANT_BOOL,ULONG,LONG)
  1297. * 概要分析:转移到IVR结果事件
  1298. */
  1299. void CTFBCtrl::Fire_Evt_TransferToIvr(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1300. {
  1301. FireEvent(eventidEvt_TransferToIvr, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1302. }
  1303. /*
  1304. * 函数名称:Fire_Evt_Listen(VRRIANT_BOOL,ULONG,LONG)
  1305. * 概要分析:监听座席结果事件
  1306. */
  1307. void CTFBCtrl::Fire_Evt_Listen(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1308. {
  1309. FireEvent(eventidEvt_Listen, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1310. }
  1311. /*
  1312. * 函数名称:Fire_Evt_Insert(VARIANT_BOOL,ULONG,LONG)
  1313. * 概要分析:强插座席结果事件
  1314. */
  1315. void CTFBCtrl::Fire_Evt_Insert(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1316. {
  1317. FireEvent(eventidEvt_Insert, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1318. }
  1319. /*
  1320. * 函数名称:Fire_Evt_Intercept(VARIANT_BOOL,ULONG,LONG)
  1321. * 概要分析:强截座席结果事件
  1322. */
  1323. void CTFBCtrl::Fire_Evt_Intercept(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1324. {
  1325. FireEvent(eventidEvt_Intercept, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1326. }
  1327. /*
  1328. * 函数名称:Fire_Evt_Break(VARIANT_BOOL,ULONG,LONG)
  1329. * 概要分析:强拆座席结果事件
  1330. */
  1331. void CTFBCtrl::Fire_Evt_Break(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1332. {
  1333. FireEvent(eventidEvt_Break, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1334. }
  1335. void CTFBCtrl::Fire_Evt_ForcAgentOut(VARIANT_BOOL a_bFlag, LONG a_nErrCode)
  1336. {
  1337. FireEvent(eventidEvt_ForcAgentOut, EVENT_PARAM(VTS_BOOL VTS_I4), a_bFlag, a_nErrCode);
  1338. }
  1339. /*
  1340. * 函数名称:Fire_Evt_ForceAgentState(VARIANT_BOOL,ULONG,LONG)
  1341. * 概要分析:强制控制座席结果事件
  1342. */
  1343. void CTFBCtrl::Fire_Evt_ForceAgentState(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1344. {
  1345. FireEvent(eventidEvt_ForceAgentState, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1346. }
  1347. /*
  1348. * 函数名称:Fire_Evt_LogoutByForce(LONG a_nForceAgentId, LPCTSTR a_sReson)
  1349. * 概要分析:被强制签出事件
  1350. */
  1351. void CTFBCtrl::Fire_Evt_LogoutByForce(LONG a_nForceAgentId, LPCTSTR a_sReson)
  1352. {
  1353. FireEvent(eventidEvt_LogoutByForce, EVENT_PARAM(VTS_I4 VTS_BSTR), a_nForceAgentId, a_sReson);
  1354. }
  1355. /*
  1356. * 函数名称:Fire_Evt_Meeting(VARIANT_BOOL,ULONG,LONG)
  1357. * 概要分析:加第三方结果事件
  1358. */
  1359. void CTFBCtrl::Fire_Evt_Meeting(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1360. {
  1361. FireEvent(eventidEvt_Meeting, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1362. }
  1363. /*
  1364. * 函数名称:Fire_Evt_CancelMeeting(VARIANT_BOOL,ULONG,LONG)
  1365. * 概要分析:取消加第三方结果事件
  1366. */
  1367. void CTFBCtrl::Fire_Evt_CancelMeeting(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1368. {
  1369. FireEvent(eventidEvt_CancelMeeting, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1370. }
  1371. /*
  1372. * 函数名称:Fire_Evt_SendFax(VARIANT_BOOL,ULONG,LONG)
  1373. * 概要分析:发送传真结果事件
  1374. */
  1375. void CTFBCtrl::Fire_Evt_SendFax(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1376. {
  1377. FireEvent(eventidEvt_SendFax, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1378. }
  1379. /*
  1380. * 函数名称:Fire_Evt_RecvFax(VARIANT_BOOL,ULONG,LONG)
  1381. * 概要分析:接收传真结果事件
  1382. */
  1383. void CTFBCtrl::Fire_Evt_RecvFax(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1384. {
  1385. FireEvent(eventidEvt_RecvFax, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1386. }
  1387. /*
  1388. * 函数名称:Fire_Evt_SysError(LONG)
  1389. * 概要分析:系统错误事件
  1390. */
  1391. void CTFBCtrl::Fire_Evt_SysError(LONG a_nErrCode)
  1392. {
  1393. FireEvent(eventidEvt_SysError, EVENT_PARAM(VTS_I4), a_nErrCode);
  1394. }
  1395. /*
  1396. * 函数名称:Fire_Evt_SysWarning(LPCTSTR)
  1397. * 概要分析:警告事件
  1398. */
  1399. void CTFBCtrl::Fire_Evt_SysWarning(LPCTSTR a_sWarningMsg)
  1400. {
  1401. FireEvent(eventidEvt_SysWarning, EVENT_PARAM(VTS_BSTR), a_sWarningMsg);
  1402. }
  1403. /*
  1404. * 函数名称:Fire_Evt_ShowInfo(LPCTSTR)
  1405. * 概要分析:前端信息显示事件
  1406. */
  1407. void CTFBCtrl::Fire_Evt_ShowInfo(LPCTSTR a_sShowInfo)
  1408. {
  1409. FireEvent(eventidEvt_ShowInfo, EVENT_PARAM(VTS_BSTR), a_sShowInfo);
  1410. }
  1411. // 协商呼叫结果事件
  1412. void CTFBCtrl::Fire_Evt_Consult(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1413. {
  1414. FireEvent(eventidEvt_Consult, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1415. }
  1416. // 确认转移结果事件
  1417. void CTFBCtrl::Fire_Evt_Confirm(VARIANT_BOOL a_bFlag, ULONG a_nCallID, LONG a_nErrCode)
  1418. {
  1419. FireEvent(eventidEvt_Confirm, EVENT_PARAM(VTS_BOOL VTS_UI4 VTS_I4), a_bFlag, a_nCallID, a_nErrCode);
  1420. }
  1421. #pragma endregion