<%@ Page Language="C#" AutoEventWireup="true" CodeBehind="qcedit.aspx.cs" Inherits="HySoft.BaseCallCenter.Web.qualitymanage.qcedit" %>

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head id="Head1" runat="server">
    <title>质检评分</title>
    <link href="../../scripts/ui/skins/Aqua/css/ligerui-all.css" rel="stylesheet" type="text/css" />
    <link href="../images/style.css" rel="stylesheet" type="text/css" />
    <script type="text/javascript" src="../../scripts/jquery/jquery-1.8.3.min.js"></script>
    <script type="text/javascript" src="../../scripts/jquery/jquery.form.js"></script>
    <script type="text/javascript" src="../../scripts/jquery/jquery.validate.min.js"></script>
    <script type="text/javascript" src="../../scripts/jquery/messages_cn.js"></script>
    <script type="text/javascript" src="../../scripts/ui/js/ligerBuild.min.js"></script>
    <script type="text/javascript" src="../../scripts/function.js"></script>
    <script src="../scripts/ui/js/core/base.js" type="text/javascript"></script>
    <script src="../scripts/ui/js/plugins/ligerDialog.js" type="text/javascript"></script>
    <script src="../scripts/ui/js/plugins/ligerDrag.js" type="text/javascript"></script>
    <script src="../scripts/ui/js/plugins/ligerSpinner.js" type="text/javascript"></script>
    <script src="../scripts/ui/js/plugins/ligerTree.js" type="text/javascript"></script>
    <script src="../scripts/ui/js/plugins/ligerComboBox.js" type="text/javascript"></script>
    <link href="../scripts/ui/skins/Tab/css/tab.css" rel="stylesheet" type="text/css" />
    <link href="../scripts/ui/skins/Tab/css/grid.css" rel="stylesheet" type="text/css" />
    <script src="../scripts/ui/js/plugins/ligerGrid.js" type="text/javascript"></script>
    <script src="../scripts/ui/js/plugins/ligerLayout.js" type="text/javascript"></script>
    <script src="../scripts/ui/js/plugins/ligerTree.js" type="text/javascript"></script>
    <script src="../scripts/ui/js/plugins/ligerMenu.js" type="text/javascript"></script>
    <script type="text/javascript">
        $(function () {
            LoadReport();
        });
        function LoadReport() {
            $("#pageloading").show();
            var timeno = new Date().getTime();
            $.ajax({
                type: 'get',
                url: 'ajax/qcedit.ashx?action=indexlist&id=' + document.getElementById("txtId").value + "&timeno=" + timeno,
                dataType: 'html',
                success: function (res) {
                    try {
                        document.getElementById("divDataItems").innerHTML = res;
                        $("#pageloading").hide();
                    } catch (e) {
                        document.getElementById("pageloading").innerHTML = e.message;
                    }
                }
            });
        }
        function SetScore(categoryid, childcategoryid, indexid) {
            var categoryscore = 0;
            var allscore = 0;
            var arr = document.getElementsByName("txtscore");
            var spancategoryscore = document.getElementById("spanscore_" + categoryid);
            var spanallscore = document.getElementById("spanallscore");
            for (var i = 0; i < arr.length; i++) {
                var obj = arr[i];
                var id = obj.id.split('_')[0]+"_"+obj.id.split('_')[1];
                var score = obj.value;
                try {
                    allscore += parseInt(score);
                }
                catch (e)
                { }
                var cid = "txtscore_" + categoryid;
                if (id == cid) {
                    try {
                        categoryscore += parseInt(score);
                    }
                    catch (e)
                { }
                }
            }
            spancategoryscore.innerHTML = categoryscore;
            spanallscore.innerHTML = allscore;

        }
        function validate() {
            $.ligerDialog.waitting('评分提交中...');
            var callrecordid = document.getElementById("txtId").value;
            var userid = document.getElementById("txtUserId").value;
            var username = escape(document.getElementById("txtUserName").value);
            var arr = document.getElementsByName("txtscore");
            var xmlinfo = "";
            var count = arr.length;
            for (var i = 0; i < count; i++) {
                var obj = arr[i];
                var id = obj.id.split('_')[3];
                var score = obj.value;
                if (i == (count - 1)) {
                    xmlinfo += id + ":" + score + "";
                }
                else {
                    xmlinfo += id + ":" + score + ";";
                }
            }
            document.getElementById("txtXMLInfo").value = xmlinfo;
            var timeno = new Date().getTime();
            $.ajax({
                type: 'get',
                url: "ajax/qcedit.ashx?action=savedata&id=" + callrecordid + "&userid=" + userid + "&username=" + username + "&xmlinfo=" + xmlinfo + "&timeno=" + timeno,
                dataType: 'html',
                success: function (res) {
                    try {
                        var arr = res.split('|');
                        if (arr[0] == "1") {
                            SaveInfo("success", arr[1]);
                            $.ligerDialog.closeWaitting();
                        }
                        else {
                            $.ligerDialog.closeWaitting();
                            $.ligerDialog.error(arr[1]);
                        }
                    } catch (e) {
                        $.ligerDialog.error(e.message);
                    }
                    $.ligerDialog.closeWaitting();
                }
            });
        }

        function CloseThis() {
            var dialog = frameElement.dialog;
            parent.ReLoadList();
            dialog.close();
        }
        function SaveInfo(res) {
            switch (res) {
                case 'success':
                    $.ligerDialog.success('保存成功', function (yes) { CloseThis(); });
                    break;
                case 'warn':
                    $.ligerDialog.error('保存失败，请确认数据正确性');
                    break;
                case 'error':
                    $.ligerDialog.error('系统错误，请联系开发商');
                    break;
                default:
                    break;
            }
        }
        function DownVoice() {
            document.getElementById("frameTelList").src = document.getElementById("WindowsMediaPlayer1").URL;
        }
    </script>
</head>
<body class="mainbody" scroll="auto" style="margin-top: 0px;">
    <form id="form1" runat="server"><div class="l-loading" style="display: block" id="pageloading">指标加载中...
    </div>
    <div id="contentTab">
        <div class="tab_con" style="display: block;">
            <table class="form_table">
                <col width="100px" />
                <col />
                <col width="100px" />
                <col />
                <tbody>
                    <tr>
                        <th style="border-right: 1px dotted #cccccc;">
                            <span>电话号码：</span><asp:HiddenField ID="txtXMLInfo" Value="" runat="server" /><asp:HiddenField ID="txtId" Value="0" runat="server" /><asp:HiddenField ID="txtUserId" Value="0" runat="server" /><asp:HiddenField ID="txtUserName" Value="" runat="server" />
                        </th>
                        <td style="border-right: 1px dotted #cccccc;">
                            &nbsp;<asp:Label ID="lblCallNumber" runat="server" Text=""></asp:Label>
                        </td>
                        <th style="border-right: 1px dotted #cccccc;">
                            <span>通话时间：</span>
                        </th>
                        <td>
                            &nbsp;<asp:Label ID="lblBeginTime" runat="server" Text=""></asp:Label>
                        </td>
                    </tr>
                    <tr>
                        <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
                            <span>呼叫方向：</span>
                        </th>
                        <td style="border-top: 1px dotted #cccccc; border-right: 1px dotted #cccccc;">
                            &nbsp;<asp:Label ID="lblCallType" runat="server" Text=""></asp:Label>
                        </td>
                        <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
                            <span>通话时长：</span>
                        </th>
                        <td style="border-top: 1px dotted #cccccc;">
                            &nbsp;<asp:Label ID="lblTalkLongTime" runat="server" Text=""></asp:Label>
                        </td>
                    </tr>
                    <tr>
                        <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
                            <span>坐席工号：</span>
                        </th>
                        <td style="border-top: 1px dotted #cccccc; border-right: 1px dotted #cccccc;">
                            &nbsp;<asp:Label ID="lblUserCode" runat="server" Text=""></asp:Label>
                        </td>
                        <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
                            <span>坐席姓名：</span>
                        </th>
                        <td style="border-top: 1px dotted #cccccc;">
                            &nbsp;<asp:Label ID="lblUserName" runat="server" Text=""></asp:Label>
                        </td>
                    </tr>
                    <tr>
                        <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
                            <span>听取录音：</span>
                        </th>
                        <td colspan="3" style="border-top: 1px dotted #cccccc; padding: 0px;">
                            <object id="WindowsMediaPlayer1" style="width: 100%; height: 50px" classid="CLSID:6BF52A52-394A-11D3-B153-00C04F79FAA6"
                                viewastext>
                                <param name="URL" value='<%=GetSrc() %>'>
                                <param name="rate" value="1">
                                <param name="balance" value="0">
                                <param name="currentPosition" value="0">
                                <param name="defaultFrame" value="">
                                <param name="playCount" value="1">
                                <param name="autoStart" value="-1">
                                <param name="currentMarker" value="0">
                                <param name="invokeURLs" value="0">
                                <param name="baseURL" value="">
                                <param name="volume" value="50">
                                <param name="mute" value="0">
                                <param name="uiMode" value="full">
                                <param name="stretchToFit" value="0">
                                <param name="windowlessVideo" value="-1">
                                <param name="enabled" value="-1">
                                <param name="enableContextMenu" value="0">
                                <param name="fullScreen" value="0">
                                <param name="SAMIStyle" value="">
                                <param name="SAMILang" value="">
                                <param name="SAMIFilename" value="">
                                <param name="captioningID" value="">
                                <param name="enableErrorDialogs" value="-1">
                                <param name="_cx" value="4233">
                                <param name="_cy" value="4392">
                            </object>
                        </td>
                    </tr>
                    <tr>
                        <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
                            <span>下载录音：</span>
                        </th>
                        <td colspan="3" style="border-top: 1px dotted #cccccc;">
                            <input id="btnSearch" type="button" value="下载" class="btnSearch" onclick="DownVoice();" />
                            <iframe id="frameTelList" src="" width="0" height="0" style="display: none;" frameborder="0">
                            </iframe>
                        </td>
                    </tr>
                </tbody>
            </table>
        </div>
        <div id="divDataItems" style="width: 100%;">
            <table border="0" cellpadding="0" cellspacing="0" width="100%" align='center'>
                <tr style="text-align: center;">
                    <td style="height: 22px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
                        border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        padding: 3px 3px 3px 3px; text-align: center;" colspan="2">
                        分类
                    </td>
                    <td style="height: 22px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
                        border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        padding: 3px 3px 3px 3px; text-align: center;">
                        指标
                    </td>
                    <td style="height: 22px; width:60px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
                        border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        padding: 3px 3px 3px 3px; text-align: center;">
                        分值
                    </td>
                    <td style="height: 22px; width:80px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
                        border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        padding: 3px 3px 3px 3px; text-align: center;">
                        评分
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td rowspan="9" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        服务亲和力&nbsp;
                    </td>
                    <td rowspan="4" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        语音语调&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        语调平淡&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        吐字清晰&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        音量、语速适中&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        普通话标准&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        服务态度&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        亲切、耐心&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
               <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        积极主动、认真、征求询问&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td rowspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        规范用语&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        使用标准开始语、结束语和特殊情况的规范用语&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
               <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        使用礼貌性语言&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        主动道歉&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                        【服务亲和力】合计：&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                        &nbsp;
                    </td>
                </tr>

                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td rowspan="7" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        沟通技巧&nbsp;
                    </td>
                    <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        倾听技巧&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        不抢话或随意打断用户讲话&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        适当回应&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td rowspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        确认信息&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        迅速理解用户需求&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
               <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        针对问题关键点进行提问&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        确认回答内容与用户理解一致&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        语言技巧&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        口语&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
               <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        语言流畅有条理性&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                        【沟通技巧】合计：&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                        &nbsp;
                    </td>
                </tr>
                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                    onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                    <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
                        总计：&nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
                        &nbsp;
                    </td>
                    <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
                        &nbsp;
                    </td>
                </tr>
            </table>
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