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- <%@ Page Language="C#" AutoEventWireup="true" CodeBehind="iframeocx.aspx.cs" Inherits="HySoft.BaseCallCenter.Web.iframeocx" %>
- <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
- <html xmlns="http://www.w3.org/1999/xhtml">
- <head runat="server">
- <title></title>
- <script src="seatformjs/formopt.js" type="text/javascript"></script>
- <script type="text/javascript">
- /*/// <summary>
- /// 取保持结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtUnHold(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtUnHold");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席接回成功";
- parent.setLinkStatus("true");
- parent.Form_setWinfromenble("True", "false", "false", "false", "True", "True", "True", "false", "false", "false");
- parent.setAgentStatus("忙");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席接回失败:" + strres;
- //parent.Form_setWinfromenble("false", "True", "false", "True", "false", "false", "True", "false", "false", "True");
- }
- }
- /*/// <summary>
- /// 转移电话结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtTransferToPhone(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtTransferToPhone");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席转移电话成功";
- parent.Form_setWinfromenble("false", "false", "false", "false", "false", "false", "false", "false", "false", "false");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席转移电话失败:" + strres;
- //parent.Form_setWinfromenble("false", "True", "false", "True", "false", "false", "True", "false", "false", "True");
- }
- }
- /*/// <summary>
- /// 转IVR结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtTransferToIVR(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtTransferToIVR");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席转IVR成功";
- parent.Form_setWinfromenble("false", "false", "false", "false", "false", "false", "false", "false", "false", "false");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席转IVR失败:" + strres;
- //parent.Form_setWinfromenble("false", "True", "false", "True", "false", "false", "True", "false", "false", "True");
- }
- }
- /*/// <summary>
- /// 三方通话结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtThirdParty(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtThirdParty");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席三方通话成功";
- parent.Form_setWinfromenble("True", "false", "false", "false", "false", "false", "false", "false", "false", "false");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席三方通话失败:" + strres;
- //parent.Form_setWinfromenble("false", "True", "false", "True", "false", "false", "True", "false", "false", "True");
- }
- }
- /*/// <summary>
- /// 坐席置闲结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtSetFree(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtSetFree");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席置闲成功";
- parent.setLinkStatus("True");
- parent.Form_setWinfromenble("false", "True", "True", "false", "false", "false", "false", "false", "false", "True");
- parent.setAgentStatus("空闲");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席置闲失败:" + strres;
- //parent.Form_setWinfromenble("false", "True", "True", "false", "false", "false", "false", "false", "false", "True");
- }
- }
- /*/// <summary>
- /// 坐席置忙结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtSetBusy(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtSetBusy");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席置忙成功";
- parent.setLinkStatus("True");
- parent.Form_setWinfromenble("false", "True", "false", "True", "false", "false", "false", "false", "false", "True");
- parent.setAgentStatus("忙");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席置忙失败:" + strres;
- //parent.Form_setWinfromenble("false", "True", "false", "True", "false", "false", "false", "false", "false", "True");
- }
- }
- /*/// <summary>
- /// 电话保持结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtHold(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtHold");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席保持成功";
- parent.setLinkStatus("True");
- parent.Form_setWinfromenble("True", "false", "false", "false", "false", "false", "false", "True", "false", "True");
- parent.setAgentStatus("忙");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席保持失败:" + strres;
- //parent.Form_setWinfromenble("false", "True", "false", "True", "false", "false", "false", "True", "false", "True");
- }
- }
- /*/// <summary>
- /// 挂机结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtHangup(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtHangup");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席挂机成功";
- parent.setLinkStatus("false");
- parent.Form_setWinfromenble("false", "True", "false", "True", "false", "false", "false", "True", "false", "True");
- parent.setAgentStatus("离席");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席挂机失败:" + strres;
- parent.Form_setWinfromenble("false", "True", "false", "True", "false", "false", "false", "True", "false", "True");
- }
- }
- /*/// <summary>
- /// 咨询磋商结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtConsult(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtConsult");
- }
- /*/// <summary>
- /// 坐席外呼结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtCallOut(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtCallOut");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席外呼成功";
- parent.Form_setWinfromenble("True", "false", "false", "false", "false", "false", "false", "false", "false", "false");
- parent.setAgentStatus("忙");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席外呼失败:" + strres;
- //parent.Form_setWinfromenble("false", "True", "false", "True", "false", "false", "false", "True", "false", "True");
- }
- }
- /*/// <summary>
- /// 坐席登出结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtAgentLogout(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtAgentLogout");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席签出成功";
- parent.setLinkStatus("false");
- parent.Form_setWinfromenble("false", "false", "false", "false", "false", "false", "false", "false", "True", "false");
- parent.setAgentStatus("离席");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席签出失败:" + strres;
- //parent.Form_setWinfromenble("false", "false", "false", "false", "false", "false", "false", "false", "True", "false");
- }
- }
- /*/// <summary>
- /// 坐席登录结果事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="strres"></param>*/
- function EvtAgentLogin(blres, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtAgentLogin");
- if (blres=="True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席签入成功";
- parent.setLinkStatus("True");
- parent.Form_setWinfromenble("false", "True", "True", "false", "false", "false", "false", "false", "false", "True");
- parent.setAgentStatus("空闲");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席签入失败:" + strres;
- parent.setLinkStatus("false");
- parent.Form_setWinfromenble("false", "false", "false", "false", "false", "false", "false", "false", "True", "false");
- parent.setAgentStatus("未签入");
- }
- }
- /*/// <summary>
- /// 挂机事件
- /// </summary>
- /// <param name="sender"></param>*/
- function EvtTelephoneHangup() {
- WriteFileLogs(1, "iframeocx.aspx", "EvtTelephoneHangup");
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席挂机成功";
- parent.setLinkStatus("True");
- parent.Form_setWinfromenble("false", "True", "True", "false", "false", "false", "false", "false", "false", "True");
- parent.setAgentStatus("空闲");
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "坐席挂机失败:" + strres;
- parent.setLinkStatus("false");
- parent.Form_setWinfromenble("True", "True", "True", "false", "false", "false", "True", "false", "false", "True");
- }
- }
- /*/// <summary>
- /// 服务状态改变事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="serverState"></param>*/
- function EvtServerStateChange(serverState) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtServerStateChange:" + serverState);
- switch (serverState) {
- case "0":
- parent.document.getElementById("spanServerRes").innerHTML = "未签入";
- parent.setLinkStatus("True");
- parent.setAgentStatus("未签入");
- parent.Form_setWinfromenble("false", "false", "false", "false", "false", "false", "false", "false", "True", "false");
- break;
- case "1":
- parent.document.getElementById("spanServerRes").innerHTML = "线路空闲";
- parent.setLinkStatus("True");
- parent.setAgentStatus("空闲");
- parent.Form_setWinfromenble("false", "True", "True", "false", "false", "false", "false", "false", "false", "True");
- break;
- case "2":
- break;
- case "3":
- break;
- case "4":
- parent.document.getElementById("spanServerRes").innerHTML = "呼出振铃";
- parent.setLinkStatus("True");
- parent.setAgentStatus("忙");
- parent.Form_setWinfromenble("True", "false", "false", "false", "false", "false", "True", "false", "false", "false");
- break;
- case "5":
- parent.document.getElementById("spanServerRes").innerHTML = "来电振铃";
- parent.setLinkStatus("True");
- parent.setAgentStatus("忙");
- parent.Form_setWinfromenble("True", "false", "false", "false", "false", "false", "false", "false", "false", "false");
- break;
- case "6":
- parent.document.getElementById("spanServerRes").innerHTML = "通话中";
- parent.setLinkStatus("True");
- parent.setAgentStatus("忙");
- parent.Form_setWinfromenble("True", "false", "false", "false", "True", "True", "True", "false", "false", "false");
- break;
- case "7":
- parent.document.getElementById("spanServerRes").innerHTML = "通话保持中";
- parent.setLinkStatus("True");
- parent.setAgentStatus("忙");
- parent.Form_setWinfromenble("True", "false", "false", "false", "false", "false", "false", "True", "false", "false");
- break;
- }
- }
- /*/// <summary>
- /// 坐席状态改变事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="agentState"></param>*/
- function EvtAgentStateChange(agentState) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtAgentStateChange:" + agentState);
- switch (agentState) {
- case "1":
- parent.document.getElementById("spanServerRes").innerHTML = "登陆中...";
- parent.setLinkStatus("false");
- parent.setAgentStatus("未签入");
- parent.Form_setWinfromenble("false", "false", "false", "false", "false", "false", "false", "false", "false", "True");
- break;
- case "2":
- parent.document.getElementById("spanServerRes").innerHTML = "线路空闲";
- parent.setLinkStatus("True");
- parent.setAgentStatus("空闲");
- parent.Form_setWinfromenble("false", "True", "True", "false", "false", "false", "false", "false", "false", "True");
- break;
- case "3":
- parent.document.getElementById("spanServerRes").innerHTML = "通话中";
- parent.setLinkStatus("True");
- parent.setAgentStatus("忙");
- parent.Form_setWinfromenble("True", "false", "false", "false", "True", "True", "True", "false", "false", "false");
- parent.telajaxopt("../telmanage/ajax/telrecords.ashx?action=zhaijiEvent&callid=" + parent.document.getElementById("CallHjbh").value); //更新摘机事件
- break;
- case "4":
- parent.document.getElementById("spanServerRes").innerHTML = "话后处理";
- parent.setLinkStatus("True");
- parent.setAgentStatus("忙");
- parent.Form_setWinfromenble("false", "false", "false", "True", "false", "false", "false", "false", "false", "True");
- parent.telajaxopt("../telmanage/ajax/telrecords.ashx?action=guajiEvent&callid=" + parent.document.getElementById("CallHjbh").value); //更新挂机事件
- break;
- case "5":
- parent.document.getElementById("spanServerRes").innerHTML = "置闲成功";
- parent.setLinkStatus("True");
- parent.setAgentStatus("忙");
- parent.Form_setWinfromenble("false", "false", "false", "false", "false", "false", "false", "false", "false", "false");
- break;
- case "7":
- parent.document.getElementById("spanServerRes").innerHTML = "注销";
- parent.setLinkStatus("false");
- parent.setAgentStatus("未签入");
- parent.Form_setWinfromenble("false", "false", "false", "false", "false", "false", "false", "false", "false", "True");
- break;
- }
- }
- /*/// <summary>
- /// 来电弹屏事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="callerNum"></param>
- /// <param name="callID"></param>
- /// <param name="dataParam"></param>*/
- function EvtCallComming(callerNum, callID, dataParam) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtCallComming");
- try {
- var userid = parent.document.getElementById("txtAgentId").value;
- var usercode = parent.document.getElementById("lblAgentCode").innerHTML;
- var username = parent.document.getElementById("lblAgentName").innerHTML;
- var extnumber = parent.document.getElementById("lblAgentExt").innerHTML;
- //获取呼叫编号
- //var callid = parent.telajaxopt("../telmanage/ajax/telrecords.ashx?action=getCallIdByPhone&telphone=" + callerNum);
- parent.document.getElementById("CallHjbh").value = callID;
- username = encodeURI(username);
- parent.telajaxopt("../telmanage/ajax/telrecords.ashx?action=zhenlingEvent&callid=" + callID + "&userid=" + userid + "&usercode=" + usercode + "&username=" + username + "&extnumber" + extnumber); //更新摘机事件
- } catch (e) {alert(e.Message);
- }
- parent.Form_callCommingCaller(callerNum, callID);
- }
- /*/// <summary>
- /// 外呼振铃
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="callerNum">来电号码</param>
- /// <param name="callID">呼叫编号</param>
- /// <param name="dataParam">任务Id</param>*/
- function EvtCallOutRing(callerNum, callID, dataParam) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtCallOutRing");
- try {
- //alert("外呼振铃:" + callerNum + ":" + callID + ":" + dataParam);
- } catch (e) {
- }
- }
- /*/// <summary>
- /// 录音通知事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="path">path</param>
- /// <param name="callID">呼叫编号</param>
- /// <param name="dataParam">任务Id</param>*/
- function EvtRecordInfo(path, callID, dataParam) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtRecordInfo: path=" + path + ";callID:" + callID + ";dataParam=" + dataParam);
- try {
- //alert("外呼振铃:" + callerNum + ":" + callID + ":" + dataParam);
- parent.telajaxopt("../telmanage/ajax/telrecords.ashx?action=luyinEvent&callid=" + callID + "&path=" + path); //录音开始事件
- //Form_setWinfromenble("True", "false", "false", "false", "True", "True", "True", "false", "false", "false");
- } catch (e) {
- }
- }
- </script>
- <script type="text/javascript">
- /*-----------------------------------------------------------*/
- //var ismonitoring = false;//是否开启监控
- /*/// <summary>
- /// 订阅数据改变通知事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="type"></param>
- /// <param name="data1"></param>
- /// <param name="data2"></param>
- /// <param name="substr"></param>*/
- function EvtSubscribeDataChanged(type, data1, data2, substr) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtSubscribeDataChanged--type(" + type + ")--data1(" + data1 + ")--data2(" + data2 + ")--substr(" + substr + ")");
- if (parent.document.getElementById("ismonitoring").value=="false")
- return false;
- try {
- switch (type) {
- case "0":
- //坐席状态
- parent.window.frames["frame_zxjkgl"].GetState(data1, substr);
- //document.getElementById("frame_zxjkgl").GetState(data1, substr);
- break;
- case "1":
- //线路状态
- if (substr == "5") {
- parent.window.frames["frame_zxjkgl"].GetState(data1, "9");
- }
- break;
- case "2":
- //空闲坐席
- break;
- case "3":
- //忙
- break;
- case "4":
- //来电振铃
- if (substr != "") {
- var arr = substr.split('|');
- for (var i = 0; i < arr.length; i++) {
- parent.window.frames["frame_zxjkgl"].GetState(arr[i].split(',')[0], "9");
- }
- }
- break;
- case "5":
- //通话中
- break;
- default:
- break;
- }
- } catch (e) {
- WriteFileLogs(1, "iframeocx.aspx-javascript", "EvtSubscribeDataChanged:"+e.Message);
- }
- }
- /*/// <summary>
- /// <summary>
- /// 强制坐席状态结果通知事件
- /// </summary>
- /// <param name="sender"></param>
- /// <param name="blres"></param>
- /// <param name="callid"></param>
- /// <param name="strres"></param>*/
- function EvtForceAgentState(blres, callid, strres) {
- WriteFileLogs(1, "iframeocx.aspx", "EvtForceAgentState--blres(" + blres + ")--callid(" + callid + ")--strres(" + strres + ")");
- if (parent.document.getElementById("ismonitoring").value == "false")
- return false;
- if (blres == "True") {
- parent.document.getElementById("spanServerRes").innerHTML = "强制坐席状态成功";
- }
- else {
- parent.document.getElementById("spanServerRes").innerHTML = "强制坐席状态失败:" + strres;
- }
- }
- </script>
- </head>
- <body>
- <form id="form1" runat="server">
- </form>
- </body>
- </html>
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