市长热线演示版

qcshow.aspx 40KB

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  1. <%@ Page Language="C#" AutoEventWireup="true" CodeBehind="qcshow.aspx.cs" Inherits="HySoft.BaseCallCenter.Web.qualitymanage.qcshow" %>
  2. <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
  3. <html xmlns="http://www.w3.org/1999/xhtml">
  4. <head id="Head1" runat="server">
  5. <title>质检评分</title>
  6. <link href="../../scripts/ui/skins/Aqua/css/ligerui-all.css" rel="stylesheet" type="text/css" />
  7. <link href="../images/style.css" rel="stylesheet" type="text/css" />
  8. <script type="text/javascript" src="../../scripts/jquery/jquery-1.8.3.min.js"></script>
  9. <script type="text/javascript" src="../../scripts/jquery/jquery.form.js"></script>
  10. <script type="text/javascript" src="../../scripts/jquery/jquery.validate.min.js"></script>
  11. <script type="text/javascript" src="../../scripts/jquery/messages_cn.js"></script>
  12. <script type="text/javascript" src="../../scripts/ui/js/ligerBuild.min.js"></script>
  13. <script type="text/javascript" src="../../scripts/function.js"></script>
  14. <script src="../scripts/ui/js/core/base.js" type="text/javascript"></script>
  15. <script src="../scripts/ui/js/plugins/ligerDialog.js" type="text/javascript"></script>
  16. <script src="../scripts/ui/js/plugins/ligerDrag.js" type="text/javascript"></script>
  17. <script src="../scripts/ui/js/plugins/ligerSpinner.js" type="text/javascript"></script>
  18. <script src="../scripts/ui/js/plugins/ligerTree.js" type="text/javascript"></script>
  19. <script src="../scripts/ui/js/plugins/ligerComboBox.js" type="text/javascript"></script>
  20. <link href="../scripts/ui/skins/Tab/css/tab.css" rel="stylesheet" type="text/css" />
  21. <link href="../scripts/ui/skins/Tab/css/grid.css" rel="stylesheet" type="text/css" />
  22. <script src="../scripts/ui/js/plugins/ligerGrid.js" type="text/javascript"></script>
  23. <script src="../scripts/ui/js/plugins/ligerLayout.js" type="text/javascript"></script>
  24. <script src="../scripts/ui/js/plugins/ligerTree.js" type="text/javascript"></script>
  25. <script src="../scripts/ui/js/plugins/ligerMenu.js" type="text/javascript"></script>
  26. <script type="text/javascript">
  27. $(function () {
  28. LoadReport();
  29. });
  30. function LoadReport() {
  31. $("#pageloading").show();
  32. $.ajax({
  33. type: 'get',
  34. url: 'ajax/qcedit.ashx?action=indexlistshow&id=' + document.getElementById("txtId").value,
  35. dataType: 'html',
  36. success: function (res) {
  37. try {
  38. document.getElementById("divDataItems").innerHTML = res;
  39. $("#pageloading").hide();
  40. } catch (e) {
  41. document.getElementById("pageloading").innerHTML = e.message;
  42. }
  43. }
  44. });
  45. }
  46. function SetScore(categoryid, childcategoryid, indexid) {
  47. var categoryscore = 0;
  48. var allscore = 0;
  49. var arr = document.getElementsByName("txtscore");
  50. var spancategoryscore = document.getElementById("spanscore_" + categoryid);
  51. var spanallscore = document.getElementById("spanallscore");
  52. for (var i = 0; i < arr.length; i++) {
  53. var obj = arr[i];
  54. var id = obj.id.split('_')[0] + "_" + obj.id.split('_')[1];
  55. var score = obj.value;
  56. try {
  57. allscore += parseInt(score);
  58. }
  59. catch (e)
  60. { }
  61. var cid = "txtscore_" + categoryid;
  62. if (id == cid) {
  63. try {
  64. categoryscore += parseInt(score);
  65. }
  66. catch (e)
  67. { }
  68. }
  69. }
  70. spancategoryscore.innerHTML = categoryscore;
  71. spanallscore.innerHTML = allscore;
  72. }
  73. function CloseThis() {
  74. var dialog = frameElement.dialog;
  75. parent.LoadList();
  76. dialog.close();
  77. }
  78. function SaveInfo(res) {
  79. switch (res) {
  80. case 'success':
  81. $.ligerDialog.success('保存成功', function (yes) { CloseThis(); });
  82. break;
  83. case 'warn':
  84. $.ligerDialog.error('保存失败,请确认数据正确性');
  85. break;
  86. case 'error':
  87. $.ligerDialog.error('系统错误,请联系开发商');
  88. break;
  89. default:
  90. break;
  91. }
  92. }
  93. function DownVoice() {
  94. document.getElementById("frameTelList").src = document.getElementById("WindowsMediaPlayer1").URL;
  95. }
  96. </script>
  97. </head>
  98. <body class="mainbody" scroll="auto" style="margin-top: 0px;">
  99. <form id="form1" runat="server"><div class="l-loading" style="display: block" id="pageloading">指标加载中...
  100. </div>
  101. <div id="contentTab">
  102. <div class="tab_con" style="display: block;">
  103. <table class="form_table">
  104. <col width="100px" />
  105. <col />
  106. <col width="100px" />
  107. <col />
  108. <tbody>
  109. <tr>
  110. <th style="border-right: 1px dotted #cccccc;">
  111. <span>电话号码:</span><asp:HiddenField ID="txtXMLInfo" Value="" runat="server" /><asp:HiddenField ID="txtId" Value="0" runat="server" /><asp:HiddenField ID="txtUserId" Value="0" runat="server" /><asp:HiddenField ID="txtUserName" Value="" runat="server" />
  112. </th>
  113. <td style="border-right: 1px dotted #cccccc;">
  114. &nbsp;<asp:Label ID="lblCallNumber" runat="server" Text=""></asp:Label>
  115. </td>
  116. <th style="border-right: 1px dotted #cccccc;">
  117. <span>通话时间:</span>
  118. </th>
  119. <td>
  120. &nbsp;<asp:Label ID="lblBeginTime" runat="server" Text=""></asp:Label>
  121. </td>
  122. </tr>
  123. <tr>
  124. <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
  125. <span>呼叫方向:</span>
  126. </th>
  127. <td style="border-top: 1px dotted #cccccc; border-right: 1px dotted #cccccc;">
  128. &nbsp;<asp:Label ID="lblCallType" runat="server" Text=""></asp:Label>
  129. </td>
  130. <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
  131. <span>通话时长:</span>
  132. </th>
  133. <td style="border-top: 1px dotted #cccccc;">
  134. &nbsp;<asp:Label ID="lblTalkLongTime" runat="server" Text=""></asp:Label>
  135. </td>
  136. </tr>
  137. <tr>
  138. <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
  139. <span>坐席工号:</span>
  140. </th>
  141. <td style="border-top: 1px dotted #cccccc; border-right: 1px dotted #cccccc;">
  142. &nbsp;<asp:Label ID="lblUserCode" runat="server" Text=""></asp:Label>
  143. </td>
  144. <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
  145. <span>坐席姓名:</span>
  146. </th>
  147. <td style="border-top: 1px dotted #cccccc;">
  148. &nbsp;<asp:Label ID="lblUserName" runat="server" Text=""></asp:Label>
  149. </td>
  150. </tr>
  151. <tr>
  152. <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
  153. <span>听取录音:</span>
  154. </th>
  155. <td colspan="3" style="border-top: 1px dotted #cccccc; padding: 0px;">
  156. <object id="WindowsMediaPlayer1" style="width: 100%; height: 50px" classid="CLSID:6BF52A52-394A-11D3-B153-00C04F79FAA6"
  157. viewastext>
  158. <param name="URL" value='<%=GetSrc() %>'>
  159. <param name="rate" value="1">
  160. <param name="balance" value="0">
  161. <param name="currentPosition" value="0">
  162. <param name="defaultFrame" value="">
  163. <param name="playCount" value="1">
  164. <param name="autoStart" value="-1">
  165. <param name="currentMarker" value="0">
  166. <param name="invokeURLs" value="0">
  167. <param name="baseURL" value="">
  168. <param name="volume" value="50">
  169. <param name="mute" value="0">
  170. <param name="uiMode" value="full">
  171. <param name="stretchToFit" value="0">
  172. <param name="windowlessVideo" value="-1">
  173. <param name="enabled" value="-1">
  174. <param name="enableContextMenu" value="0">
  175. <param name="fullScreen" value="0">
  176. <param name="SAMIStyle" value="">
  177. <param name="SAMILang" value="">
  178. <param name="SAMIFilename" value="">
  179. <param name="captioningID" value="">
  180. <param name="enableErrorDialogs" value="-1">
  181. <param name="_cx" value="4233">
  182. <param name="_cy" value="4392">
  183. </object>
  184. </td>
  185. </tr>
  186. <tr>
  187. <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
  188. <span>下载录音:</span>
  189. </th>
  190. <td colspan="3" style="border-top: 1px dotted #cccccc;">
  191. <input id="btnSearch" type="button" value="下载" class="btnSearch" onclick="DownVoice();" />
  192. <iframe id="frameTelList" src="" width="0" height="0" style="display: none;" frameborder="0">
  193. </iframe>
  194. </td>
  195. </tr>
  196. </tbody>
  197. </table>
  198. </div>
  199. <div id="divDataItems" style="width: 100%;">
  200. <table border="0" cellpadding="0" cellspacing="0" width="100%" align='center'>
  201. <tr style="text-align: center;">
  202. <td style="height: 22px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
  203. border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  204. padding: 3px 3px 3px 3px; text-align: center;" colspan="2">
  205. 分类
  206. </td>
  207. <td style="height: 22px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
  208. border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  209. padding: 3px 3px 3px 3px; text-align: center;">
  210. 指标
  211. </td>
  212. <td style="height: 22px; width:60px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
  213. border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  214. padding: 3px 3px 3px 3px; text-align: center;">
  215. 分值
  216. </td>
  217. <td style="height: 22px; width:80px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
  218. border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  219. padding: 3px 3px 3px 3px; text-align: center;">
  220. 评分
  221. </td>
  222. </tr>
  223. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  224. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  225. <td rowspan="9" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  226. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  227. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  228. 服务亲和力&nbsp;
  229. </td>
  230. <td rowspan="4" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  231. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  232. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  233. 语音语调&nbsp;
  234. </td>
  235. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  236. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  237. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  238. 语调平淡&nbsp;
  239. </td>
  240. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  241. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  242. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  243. &nbsp;
  244. </td>
  245. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  246. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  247. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  248. &nbsp;
  249. </td>
  250. </tr>
  251. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  252. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  253. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  254. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  255. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  256. 吐字清晰&nbsp;
  257. </td>
  258. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  259. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  260. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  261. &nbsp;
  262. </td>
  263. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  264. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  265. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  266. &nbsp;
  267. </td>
  268. </tr>
  269. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  270. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  271. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  272. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  273. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  274. 音量、语速适中&nbsp;
  275. </td>
  276. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  277. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  278. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  279. &nbsp;
  280. </td>
  281. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  282. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  283. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  284. &nbsp;
  285. </td>
  286. </tr>
  287. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  288. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  289. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  290. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  291. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  292. 普通话标准&nbsp;
  293. </td>
  294. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  295. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  296. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  297. &nbsp;
  298. </td>
  299. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  300. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  301. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  302. &nbsp;
  303. </td>
  304. </tr>
  305. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  306. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  307. <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  308. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  309. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  310. 服务态度&nbsp;
  311. </td>
  312. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  313. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  314. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  315. 亲切、耐心&nbsp;
  316. </td>
  317. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  318. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  319. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  320. &nbsp;
  321. </td>
  322. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  323. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  324. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  325. &nbsp;
  326. </td>
  327. </tr>
  328. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  329. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  330. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  331. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  332. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  333. 积极主动、认真、征求询问&nbsp;
  334. </td>
  335. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  336. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  337. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  338. &nbsp;
  339. </td>
  340. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  341. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  342. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  343. &nbsp;
  344. </td>
  345. </tr>
  346. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  347. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  348. <td rowspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  349. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  350. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  351. 规范用语&nbsp;
  352. </td>
  353. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  354. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  355. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  356. 使用标准开始语、结束语和特殊情况的规范用语&nbsp;
  357. </td>
  358. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  359. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  360. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  361. &nbsp;
  362. </td>
  363. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  364. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  365. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  366. &nbsp;
  367. </td>
  368. </tr>
  369. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  370. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  371. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  372. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  373. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  374. 使用礼貌性语言&nbsp;
  375. </td>
  376. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  377. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  378. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  379. &nbsp;
  380. </td>
  381. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  382. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  383. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  384. &nbsp;
  385. </td>
  386. </tr>
  387. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  388. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  389. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  390. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  391. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  392. 主动道歉&nbsp;
  393. </td>
  394. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  395. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  396. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  397. &nbsp;
  398. </td>
  399. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  400. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  401. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  402. &nbsp;
  403. </td>
  404. </tr>
  405. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  406. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  407. <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  408. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  409. height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
  410. 【服务亲和力】合计:&nbsp;
  411. </td>
  412. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  413. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  414. height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
  415. &nbsp;
  416. </td>
  417. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  418. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  419. height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
  420. &nbsp;
  421. </td>
  422. </tr>
  423. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  424. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  425. <td rowspan="7" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  426. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  427. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  428. 沟通技巧&nbsp;
  429. </td>
  430. <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  431. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  432. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  433. 倾听技巧&nbsp;
  434. </td>
  435. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  436. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  437. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  438. 不抢话或随意打断用户讲话&nbsp;
  439. </td>
  440. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  441. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  442. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  443. &nbsp;
  444. </td>
  445. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  446. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  447. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  448. &nbsp;
  449. </td>
  450. </tr>
  451. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  452. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  453. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  454. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  455. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  456. 适当回应&nbsp;
  457. </td>
  458. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  459. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  460. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  461. &nbsp;
  462. </td>
  463. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  464. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  465. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  466. &nbsp;
  467. </td>
  468. </tr>
  469. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  470. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  471. <td rowspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  472. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  473. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  474. 确认信息&nbsp;
  475. </td>
  476. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  477. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  478. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  479. 迅速理解用户需求&nbsp;
  480. </td>
  481. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  482. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  483. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  484. &nbsp;
  485. </td>
  486. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  487. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  488. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  489. &nbsp;
  490. </td>
  491. </tr>
  492. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  493. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  494. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  495. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  496. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  497. 针对问题关键点进行提问&nbsp;
  498. </td>
  499. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  500. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  501. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  502. &nbsp;
  503. </td>
  504. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  505. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  506. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  507. &nbsp;
  508. </td>
  509. </tr>
  510. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  511. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  512. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  513. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  514. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  515. 确认回答内容与用户理解一致&nbsp;
  516. </td>
  517. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  518. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  519. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  520. &nbsp;
  521. </td>
  522. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  523. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  524. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  525. &nbsp;
  526. </td>
  527. </tr>
  528. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  529. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  530. <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  531. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  532. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  533. 语言技巧&nbsp;
  534. </td>
  535. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  536. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  537. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  538. 口语&nbsp;
  539. </td>
  540. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  541. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  542. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  543. &nbsp;
  544. </td>
  545. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  546. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  547. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  548. &nbsp;
  549. </td>
  550. </tr>
  551. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  552. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  553. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  554. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  555. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  556. 语言流畅有条理性&nbsp;
  557. </td>
  558. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  559. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  560. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  561. &nbsp;
  562. </td>
  563. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  564. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  565. height: 18px; padding-top: 3px; padding-bottom: 3px;">
  566. &nbsp;
  567. </td>
  568. </tr>
  569. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  570. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  571. <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  572. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  573. height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
  574. 【沟通技巧】合计:&nbsp;
  575. </td>
  576. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  577. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  578. height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
  579. &nbsp;
  580. </td>
  581. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  582. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  583. height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
  584. &nbsp;
  585. </td>
  586. </tr>
  587. <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
  588. onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
  589. <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  590. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  591. height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
  592. 总计:&nbsp;
  593. </td>
  594. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  595. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  596. height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
  597. &nbsp;
  598. </td>
  599. <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
  600. border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
  601. height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
  602. &nbsp;
  603. </td>
  604. </tr>
  605. </table>
  606. </div>
  607. <div class="foot_btn_box">&nbsp;
  608. </div>
  609. </div>
  610. </form>
  611. </body>
  612. </html>