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@@ -12,392 +12,227 @@
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var cls = 0;
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var lasttime = new Date().getTime();
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var cons;
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- var person='';
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- if (areaOneVal) {
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+ var person = '';
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+ if(areaOneVal) {
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var areaOneVal = helper.cookies.get("areaOneVal");
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-
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- } else{
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- var areaOneVal="sqs12345"
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-
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+ } else {
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+ var areaOneVal = "sqs12345"
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}
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//创建scoket连接
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function createWebSocket() {
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- try {
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-
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- Connect();
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- } catch (e) {
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- reconnect();
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- }
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+ try {
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+
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+ Connect();
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+ } catch(e) {
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+ reconnect();
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+ }
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}
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//连接
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function Connect() {
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// debugger
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- ws = new WebSocket("ws://" + huayi.config.socket_ip + ":" + huayi.config.socket_port);
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- ws.onopen = function () {
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- console.log(new Date() + " " + "建立连接");
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- //心跳检测重置
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- heartCheck.reset().start();
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- cls = 0;
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- // $(".Login").addClass("active");
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- lasttime = new Date().getTime();
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-
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- join()
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- SayBusy()
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- //自动签入
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- // if ($.cookie("socket_state") != null) {
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- // SetLogin($.cookie("socket_state"));
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- // }
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- //$(".hwzt").text('连接成功！');
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- };
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- //接收到消息的回调方法
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- ws.onmessage = function (evt) {
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- //如果获取到消息，心跳检测重置
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- //拿到任何消息都说明当前连接是正常的
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- heartCheck.reset().start();
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- var myDate = new Date();
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- console.log(myDate + " receive " + evt.data);
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- var data = JSON.parse(evt.data)[0];
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- if (data) {
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- var rlt = data.Result;
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- var type = data.Type;
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- if (rlt == true) {
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-
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- switch (type.toLowerCase()) {
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- //case "heart": HeartBack(); break;//心跳
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- case "login":
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- LoginBack();
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- break; //签入
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- // case "logout":
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- // LogoutBack();
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- // break; //签出
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- // case "dropcall":
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- // DropCallBack();
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- // break; //挂断
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- case "makecall":
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- MakeCallBack();
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- break; //外呼
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- case "setstate":
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- SetState(data);
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- break; //置忙置闲
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- //case "saybusy": SayBusyBack(data); break;
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- //case "sayfree": SayFreeBack(data); break;
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- case "meeting":
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- MeetingBack();
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- break; //多方通话
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- case "transfer":
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- TransferBack();
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- break; //转移
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- case "hold":
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- HoldBack();
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- break; //保持
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- case "retrieve":
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- RetrieveBack();
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- break; //接回
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- // case "incoming":
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- // IncomingBack(data);
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- // break; //来电
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- case "subscribe":
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- SubScribeBack();
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- break; //监测
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- case "subscribecancel":
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- SubScribeCancelBack();
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- break; //停止监测
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- case "agentstate":
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- AgentStateBack(data);
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- break; //坐席状态
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- case "linestate":
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- LineStateBack(data);
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- break; //线路状态
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- case "motorsetstate":
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- SayFreeBack();
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- break; //班长置闲
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- // case "linestateagent":
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- // LineStateAgentBack(data);
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- // break; //线路状态通知
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- case "agentstateagent":
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- AgentStateAgentBack(data);
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- break; //坐席状态通知
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- //case "callid":
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- // CallIDBack(data);
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- // break; //获取callid
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- //case "recordpath":
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- // RecordPathBack(data);
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- // break; //录音返回
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- case "getagentlist":
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- GetAgentListBack(data);
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- break;//在线坐席信息
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- case "confirmtransfer":
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- ConfirmTransfer(data);
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- break;//确认转移 取消转移
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- case "consult":
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- ConsultationCall();
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- break;//协商呼叫
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-
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- }
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- } else {
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- if (rlt == false) {
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- //layer.confirm('操作失败！', {
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- // btn: ['确定']
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- //});
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- $(".hwzt").text('操作失败！');
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- } else {
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- $(".hwzt").text(rlt);
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- //layer.confirm(rlt, {
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- // btn: ['确定']
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- //});
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- if(type.toLowerCase()=='waitcount') {
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- backstageQueue(data);
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- }
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- }
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- }
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- }
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- };
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-
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- //连接关闭的回调方法
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- ws.onclose = function (evt) {
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- if (cls == 0) {
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- cls = 1;
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- //console.log("连接关闭！");
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- //layer.confirm('连接关闭！', {
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- // btn: ['确定']
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- //});
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- $(".hwzt").text('连接关闭！');
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- $("#top-search li i").removeClass("active");
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- reconnect();
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- }
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- };
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- //连接发生错误的回调方法
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- ws.onerror = function (evt) {
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- //产生异常
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- $(".hwzt").text('连接出现异常！');
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- console.log(ws);
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- if (ws == null || ws.readyState != ws.OPEN) {
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- console.log(new Date() + "开始重连");
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- reconnect();
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- }
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-
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- };
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+ ws = new WebSocket("ws://" + huayi.config.socket_ip + ":" + huayi.config.socket_port);
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+ ws.onopen = function() {
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+ console.log(new Date() + " " + "建立连接");
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+ cls = 0;
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+ lasttime = new Date().getTime();
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+ join()
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+ SayBusy()
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+
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+ };
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+ //接收到消息的回调方法
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+ ws.onmessage = function(evt) {
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+ //如果获取到消息，心跳检测重置
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+ //拿到任何消息都说明当前连接是正常的
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+ //heartCheck.reset().start();
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+ var myDate = new Date();
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+ console.log(myDate + " receive " + evt.data);
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+ var data = JSON.parse(evt.data)[0];
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+ if(data) {
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+ var rlt = data.Result;
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+ var type = data.Type;
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+ if(rlt == true) {
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+ switch(type.toLowerCase()) {
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+ //case "heart": HeartBack(); break;//心跳
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+ case "login":
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+ LoginBack();
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+ break; //签入
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+ case "subscribecancel":
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+ SubScribeCancelBack();
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+ break; //停止监测
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+ case "agentstate":
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+ AgentStateBack(data);
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+ break; //坐席状态
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+ }
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+ } else {
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+ if(rlt == false) {
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+ $(".hwzt").text('操作失败！');
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+ } else {
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+ $(".hwzt").text(rlt);
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+ if(type.toLowerCase() == 'waitcount') {
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+ backstageQueue(data);
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+ }
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+ }
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+ }
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+ }
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+ };
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+
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+ //连接关闭的回调方法
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+ ws.onclose = function(evt) {
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+ if(cls == 0) {
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+ cls = 1;
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+ $(".hwzt").text('连接关闭！');
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+ $("#top-search li i").removeClass("active");
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+ reconnect();
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+ }
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+ };
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+ //连接发生错误的回调方法
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+ ws.onerror = function(evt) {
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+ //产生异常
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+ $(".hwzt").text('连接出现异常！');
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+ console.log(ws);
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+ if(ws == null || ws.readyState != ws.OPEN) {
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+ console.log(new Date() + "开始重连");
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+ reconnect();
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+ }
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+
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+ };
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}
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//重连
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function reconnect() {
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-
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- if (lockReconnect) return;
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- lockReconnect = true;
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- //没连接上会一直重连，设置延迟避免请求过多
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- setTimeout(function () {
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- console.log(new Date() + " " + "重连中……");
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- createWebSocket("ws://" + huayi.config.socket_ip + ":" + huayi.config.socket_port);
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- lockReconnect = false;
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+
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+ if(lockReconnect) return;
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+ lockReconnect = true;
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+ //没连接上会一直重连，设置延迟避免请求过多
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+ setTimeout(function() {
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+ console.log(new Date() + " " + "重连中……");
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+ createWebSocket("ws://" + huayi.config.socket_ip + ":" + huayi.config.socket_port);
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+ lockReconnect = false;
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SayBusy()
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- }, 2000);
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+ }, 2000);
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}
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-
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+
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//发送
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function Send() {
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197
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- if (ws.readyState != ws.OPEN) {
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- reconnect();
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- }
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- if (ws.readyState == ws.OPEN) {
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- console.log(new Date() + " send " + JSON.stringify(obj));
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- ws.send(JSON.stringify(obj));
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- }
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+ if(ws.readyState != ws.OPEN) {
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+ //reconnect();
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+ }
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+ if(ws.readyState == ws.OPEN) {
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+ console.log(new Date() + " send " + JSON.stringify(obj));
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+ ws.send(JSON.stringify(obj));
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+ }
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}
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205
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//心跳检测
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206
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var heartCheck = {
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207
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- timeout: 25000, //25秒
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- timeoutObj: null,
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209
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- serverTimeoutObj: null,
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210
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- reset: function () {
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211
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- clearTimeout(this.timeoutObj);
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- clearTimeout(this.serverTimeoutObj);
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- return this;
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- },
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- start: function () {
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216
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- var self = this;
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217
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- this.timeoutObj = setTimeout(function () {
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218
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- //这里发送一个心跳，后端收到后，返回一个心跳消息，
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219
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- //onmessage拿到返回的心跳就说明连接正常
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220
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- obj.Type = "Heart";
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- Send();
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222
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- self.serverTimeoutObj = setTimeout(function () { //如果超过一定时间还没重置，说明后端主动断开了
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223
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- ws.close(); //如果onclose会执行reconnect，我们执行ws.close()就行了.如果直接执行reconnect 会触发onclose导致重连两次
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- }, self.timeout)
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225
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- }, this.timeout)
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226
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- }
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+ timeout: 25000, //25秒
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127
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+ timeoutObj: null,
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128
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+ serverTimeoutObj: null,
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129
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+ reset: function() {
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+ clearTimeout(this.timeoutObj);
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+ clearTimeout(this.serverTimeoutObj);
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+ return this;
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+ },
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134
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+ start: function() {
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135
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+ var self = this;
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136
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+ this.timeoutObj = setTimeout(function() {
|
|
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137
|
+ //这里发送一个心跳，后端收到后，返回一个心跳消息，
|
|
|
138
|
+ //onmessage拿到返回的心跳就说明连接正常
|
|
|
139
|
+ obj.Type = "Heart";
|
|
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140
|
+ Send();
|
|
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141
|
+ self.serverTimeoutObj = setTimeout(function() { //如果超过一定时间还没重置，说明后端主动断开了
|
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142
|
+ ws.close(); //如果onclose会执行reconnect，我们执行ws.close()就行了.如果直接执行reconnect 会触发onclose导致重连两次
|
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143
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+ }, self.timeout)
|
|
|
144
|
+ }, this.timeout)
|
|
|
145
|
+ }
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|
227
|
146
|
}
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|
228
|
147
|
// 签入
|
|
229
|
148
|
function SayBusy() {
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|
230
|
149
|
obj.Type = "SayBusy";
|
|
231
|
150
|
Send();
|
|
232
|
|
- console.log('置忙')
|
|
233
|
151
|
}
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|
234
|
|
-
|
|
235
|
152
|
//签入
|
|
236
|
153
|
function LoginBack() {
|
|
237
|
|
-
|
|
238
|
|
- obj.Type = "SayBusy";
|
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239
|
|
- Send();
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|
240
|
|
- console.log('置忙')
|
|
|
154
|
+ obj.Type = "SayBusy";
|
|
|
155
|
+ Send();
|
|
241
|
156
|
}
|
|
242
|
157
|
// 点击签入
|
|
243
|
|
- function join(){
|
|
244
|
|
- obj.Type ='Login',
|
|
245
|
|
- obj.AgentID='9898',
|
|
246
|
|
- obj.AgentExten='1014',
|
|
247
|
|
- obj.AgentType='0',
|
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248
|
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- obj.AgentGroup='364'
|
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249
|
|
-
|
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250
|
|
-
|
|
251
|
|
- // console.log(scoketDatas)
|
|
252
|
|
- Send()
|
|
253
|
|
- }
|
|
254
|
|
- //监测
|
|
255
|
|
- function SubScribeBack() {
|
|
256
|
|
- var obj = $("iframe:visible")
|
|
257
|
|
- if (obj.attr("data-id") == "./TelCall/SeatMonitor.html") {
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|
258
|
|
- window.frames[obj.attr("name")].Start();
|
|
259
|
|
- }
|
|
260
|
|
- if (obj.attr("data-id") == "./TelCall/zxKong.html") {
|
|
261
|
|
- window.frames[obj.attr("name")].Start();
|
|
262
|
|
- }
|
|
|
158
|
+ function join() {
|
|
|
159
|
+ obj.Type = 'Login',
|
|
|
160
|
+ obj.AgentID = '9898',
|
|
|
161
|
+ obj.AgentExten = '1015',
|
|
|
162
|
+ obj.AgentType = '0',
|
|
|
163
|
+ obj.AgentGroup = '364'
|
|
|
164
|
+ Send()
|
|
263
|
165
|
}
|
|
264
|
166
|
//取消监测
|
|
265
|
167
|
function SubScribeCancelBack() {
|
|
266
|
|
- // var obj = $("iframe:visible")
|
|
267
|
|
- // if (obj.attr("data-id") == "./TelCall/SeatMonitor.html") {
|
|
268
|
|
- // window.frames[obj.attr("name")].Stop();
|
|
269
|
|
- // }
|
|
270
|
|
- // if (obj.attr("data-id") == "./TelCall/zxKong.html") {
|
|
271
|
|
- // window.frames[obj.attr("name")].Stop();
|
|
272
|
|
- // }
|
|
273
|
168
|
$('.yuan_one').addClass("lx")
|
|
274
|
169
|
$('.yuan_two').addClass("lx")
|
|
275
|
170
|
}
|
|
276
|
|
- //班长监测返回状态
|
|
277
|
171
|
//坐席状态
|
|
278
|
|
-
|
|
279
|
172
|
function AgentStateBack(data) {
|
|
280
|
|
- $('.yuan_one').removeClass("lx")
|
|
281
|
|
- $('.yuan_two').removeClass("lx")
|
|
282
|
|
- $(cons).each(function (i, n) {
|
|
283
|
|
- if(n.F_UserCode==data.AgentID){
|
|
284
|
|
- if(data.State=='0'){
|
|
|
173
|
+
|
|
|
174
|
+ $(cons).each(function(i, n) {
|
|
|
175
|
+ if(n.F_UserCode == data.AgentID) {
|
|
|
176
|
+
|
|
|
177
|
+ $('.yuan_one').eq(i).removeClass("lx")
|
|
|
178
|
+ $('.yuan_two').eq(i).removeClass("lx")
|
|
|
179
|
+
|
|
|
180
|
+ $('.yuan_one').eq(i).removeClass("kx")
|
|
|
181
|
+ $('.yuan_two').eq(i).removeClass("kx")
|
|
|
182
|
+
|
|
|
183
|
+ $('.yuan_one').eq(i).removeClass("hc")
|
|
|
184
|
+ $('.yuan_two').eq(i).removeClass("hc")
|
|
|
185
|
+
|
|
|
186
|
+ $('.yuan_one').eq(i).removeClass("hh")
|
|
|
187
|
+ $('.yuan_two').eq(i).removeClass("hh")
|
|
|
188
|
+
|
|
|
189
|
+ $('.yuan_one').eq(i).removeClass("ml")
|
|
|
190
|
+ $('.yuan_two').eq(i).removeClass("ml")
|
|
|
191
|
+
|
|
|
192
|
+ $('.yuan_one').eq(i).removeClass("zl")
|
|
|
193
|
+ $('.yuan_two').eq(i).removeClass("zl")
|
|
|
194
|
+
|
|
|
195
|
+ if(data.State == '0') {
|
|
285
|
196
|
$('.yuan_one').eq(i).addClass("lx")
|
|
286
|
197
|
$('.yuan_two').eq(i).addClass("lx")
|
|
287
|
|
- }else if(data.State=='2'){
|
|
|
198
|
+ } else if(data.State == '2') {
|
|
288
|
199
|
$('.yuan_one').eq(i).addClass("kx")
|
|
289
|
200
|
$('.yuan_two').eq(i).addClass("kx")
|
|
290
|
|
- }else if(data.State=='3'){
|
|
|
201
|
+ } else if(data.State == '3') {
|
|
291
|
202
|
$('.yuan_one').eq(i).addClass("hc")
|
|
292
|
203
|
$('.yuan_two').eq(i).addClass("hc")
|
|
293
|
|
- }else if(data.State=='4'){
|
|
|
204
|
+ } else if(data.State == '4') {
|
|
294
|
205
|
$('.yuan_one').eq(i).addClass("hh")
|
|
295
|
206
|
$('.yuan_two').eq(i).addClass("hh")
|
|
296
|
|
- }else if(data.State=='5'){
|
|
|
207
|
+ } else if(data.State == '5') {
|
|
297
|
208
|
$('.yuan_one').eq(i).addClass("ml")
|
|
298
|
209
|
$('.yuan_two').eq(i).addClass("ml")
|
|
299
|
|
- }else if(data.State=='6'){
|
|
|
210
|
+ } else if(data.State == '6') {
|
|
300
|
211
|
$('.yuan_one').eq(i).addClass("zl")
|
|
301
|
212
|
$('.yuan_two').eq(i).addClass("zl")
|
|
302
|
213
|
}
|
|
303
|
|
-
|
|
304
|
214
|
}
|
|
305
|
|
- })
|
|
306
|
|
- // var obj = $("iframe:visible")
|
|
307
|
|
- // if (obj.attr("data-id") == "./TelCall/SeatMonitor.html") {
|
|
308
|
|
- // window.frames[obj.attr("name")].UpdateAgentState(data.AgentID, data.State);
|
|
309
|
|
- // }
|
|
310
|
|
- // if (obj.attr("data-id") == "./TelCall/zxKong.html") {
|
|
311
|
|
- // window.frames[obj.attr("name")].UpdateAgentState(data.AgentID, data.State);
|
|
312
|
|
- // }
|
|
313
|
|
- }
|
|
314
|
|
- //线路状态
|
|
315
|
|
- function LineStateBack(data) {
|
|
316
|
|
- var obj = $("iframe:visible")
|
|
317
|
|
- if (obj.attr("data-id") == "./TelCall/SeatMonitor.html") {
|
|
318
|
|
- window.frames[obj.attr("name")].UpdateLineState(data.AgentID, data.State);
|
|
319
|
|
- }
|
|
320
|
|
- if (obj.attr("data-id") == "./TelCall/zxKong.html") {
|
|
321
|
|
- window.frames[obj.attr("name")].UpdateLineState(data.AgentID, data.State);
|
|
322
|
|
- }
|
|
|
215
|
+ })
|
|
|
216
|
+
|
|
323
|
217
|
}
|
|
|
218
|
+
|
|
324
|
219
|
//后台排队
|
|
325
|
220
|
function backstageQueue(data) {
|
|
326
|
|
-
|
|
327
|
|
- person=data.WaitCount
|
|
|
221
|
+ person = data.WaitCount
|
|
328
|
222
|
console.log(person)
|
|
329
|
|
- // if (obj.attr("data-id") == "./widgets.html") {
|
|
330
|
|
- // window.frames[obj.attr("name")].realTimeMonitorQueue(data.WaitCount);
|
|
331
|
|
- // }
|
|
332
|
|
- }
|
|
333
|
|
- //坐席状态通知
|
|
334
|
|
- function AgentStateAgentBack(data) {
|
|
335
|
|
- var strr = '';
|
|
336
|
|
- console.log('坐席状态'+ data.State );
|
|
337
|
|
- switch (data.State+"") {
|
|
338
|
|
- case "0":
|
|
339
|
|
- strr = "离线";
|
|
340
|
|
- $(".zxzt").removeClass("br").removeClass("bl").removeClass("by");
|
|
341
|
|
- break; //离线
|
|
342
|
|
- case "1":
|
|
343
|
|
- break; //登录中
|
|
344
|
|
- case "2":
|
|
345
|
|
- strr = "空闲";
|
|
346
|
|
- $(".zxzt").removeClass("br").removeClass("by").addClass("bl");
|
|
347
|
|
- break; //空闲
|
|
348
|
|
- case "3":
|
|
349
|
|
- strr = "通话中";
|
|
350
|
|
- $(".zxzt").removeClass("bl").removeClass("by").addClass("br");
|
|
351
|
|
- break; //通话中
|
|
352
|
|
- case "4":
|
|
353
|
|
- strr = "话后处理中";
|
|
354
|
|
- $(".zxzt").removeClass("bl").removeClass("br").addClass("by");
|
|
355
|
|
- break; //话后处理中
|
|
356
|
|
- case "5":
|
|
357
|
|
- strr = "忙碌";
|
|
358
|
|
- $(".zxzt").removeClass("bl").removeClass("br").addClass("by");
|
|
359
|
|
- break; //小休
|
|
360
|
|
- case "6":
|
|
361
|
|
- strr = "振铃";
|
|
362
|
|
- break; //被请求
|
|
363
|
|
- case "7":
|
|
364
|
|
- strr = "注销";
|
|
365
|
|
- $(".zxzt").removeClass("br").removeClass("bl").removeClass("by");
|
|
366
|
|
- break; //注销
|
|
367
|
|
- }
|
|
368
|
|
-
|
|
369
|
|
- $(".hxzt").text(strr);
|
|
370
|
|
- }
|
|
371
|
|
-
|
|
372
|
|
- //置忙 置闲
|
|
373
|
|
- function SetState(obj) {
|
|
374
|
|
- if (obj.State == '5') {
|
|
375
|
|
- $(".SayBusy").removeClass("active");
|
|
376
|
|
- $(".SayFree").addClass("active");
|
|
377
|
|
- $(".zxzt").removeClass("bl").removeClass("br").addClass("by");
|
|
378
|
|
- $(".hwzt").text('忙碌');
|
|
379
|
|
- $("#isml").val(1);
|
|
380
|
|
- // SetStateCookie(1);
|
|
381
|
|
- }
|
|
382
|
|
- if (obj.State == '2') {
|
|
383
|
|
- $(".SayBusy").addClass("active");
|
|
384
|
|
- $(".SayFree").removeClass("active");
|
|
385
|
|
- $(".zxzt").removeClass("br").removeClass("by").addClass("bl");
|
|
386
|
|
- $(".hwzt").text('空闲');
|
|
387
|
|
- $("#isml").val(0);
|
|
388
|
|
- // SetStateCookie(0);
|
|
389
|
|
- }
|
|
390
|
223
|
}
|
|
|
224
|
+
|
|
391
|
225
|
$(function() {
|
|
392
|
226
|
createWebSocket()
|
|
393
|
|
- SayBusy()
|
|
|
227
|
+ SayBusy()
|
|
|
228
|
+ partOne($('#time1').val() && $('#time1').val().split(' ~ ')[0], $('#time1').val() && $('#time1').val().split(' ~ ')[1], areaOneVal);
|
|
394
|
229
|
laydate.render({
|
|
395
|
230
|
elem: '#time1',
|
|
396
|
231
|
range: '~',
|
|
397
|
232
|
theme: '#114a97',
|
|
398
|
233
|
done: function(value, date) {
|
|
399
|
|
- var areaOneVal=$(".areaOne").val();
|
|
400
|
|
- partOne(value && value.split(' ~ ')[0], value && value.split(' ~ ')[1],areaOneVal);
|
|
|
234
|
+ var areaOneVal = $(".areaOne").val();
|
|
|
235
|
+ partOne(value && value.split(' ~ ')[0], value && value.split(' ~ ')[1], areaOneVal);
|
|
401
|
236
|
}
|
|
402
|
237
|
|
|
403
|
238
|
});
|
|
|
@@ -405,168 +240,80 @@
|
|
405
|
240
|
elem: '#time2',
|
|
406
|
241
|
theme: '#114a97',
|
|
407
|
242
|
done: function(value, date) {
|
|
408
|
|
- var areaOneVal=$(".areaOne").val();
|
|
409
|
|
- partTwo(value,areaOneVal)
|
|
|
243
|
+ var areaOneVal = $(".areaOne").val();
|
|
|
244
|
+ partTwo(value, areaOneVal)
|
|
410
|
245
|
}
|
|
411
|
246
|
});
|
|
412
|
247
|
laydate.render({
|
|
413
|
248
|
elem: '#time3',
|
|
414
|
249
|
theme: '#114a97',
|
|
415
|
250
|
done: function(value, date) {
|
|
416
|
|
- var areaOneVal=$(".areaOne").val();
|
|
417
|
|
- partThree(value,areaOneVal)
|
|
|
251
|
+ var areaOneVal = $(".areaOne").val();
|
|
|
252
|
+ partThree(value, areaOneVal)
|
|
418
|
253
|
}
|
|
419
|
254
|
});
|
|
420
|
255
|
Ajax();
|
|
421
|
256
|
$(".areaOne").change(function() {
|
|
422
|
|
- var areaOneVal=$(this).val();
|
|
423
|
|
- var areaOneText=$(".areaOne").find("option:selected").text();
|
|
424
|
|
- helper.cookies.set("areaOneVal", areaOneVal, 7);
|
|
425
|
|
- helper.cookies.set("areaOneText", areaOneText, 7);
|
|
426
|
|
- partOne($('#time1').val() && $('#time1').val().split(' ~ ')[0], $('#time1').val() && $('#time1').val().split(' ~ ')[1],areaOneVal);
|
|
427
|
|
- partTwo($('#time2').val(),areaOneVal);
|
|
428
|
|
- partThree( $('#time3').val(),areaOneVal);
|
|
429
|
|
- // Ajax()
|
|
|
257
|
+ var areaOneVal = $(this).val();
|
|
|
258
|
+ var areaOneText = $(".areaOne").find("option:selected").text();
|
|
|
259
|
+ helper.cookies.set("areaOneVal", areaOneVal, 7);
|
|
|
260
|
+ helper.cookies.set("areaOneText", areaOneText, 7);
|
|
|
261
|
+ partOne($('#time1').val() && $('#time1').val().split(' ~ ')[0], $('#time1').val() && $('#time1').val().split(' ~ ')[1], areaOneVal);
|
|
|
262
|
+ partTwo($('#time2').val(), areaOneVal);
|
|
|
263
|
+ partThree($('#time3').val(), areaOneVal);
|
|
|
264
|
+ // Ajax()
|
|
430
|
265
|
});
|
|
431
|
266
|
})
|
|
432
|
267
|
// 跳轉
|
|
433
|
|
- $(".index").click(function(){
|
|
434
|
|
- window.open('detail.html','_self')
|
|
|
268
|
+ $(".index").click(function() {
|
|
|
269
|
+ window.open('detail.html', '_self')
|
|
435
|
270
|
})
|
|
436
|
|
- $(".second").click(function(){
|
|
437
|
|
- window.open('second.html','_self')
|
|
|
271
|
+ $(".second").click(function() {
|
|
|
272
|
+ window.open('second.html', '_self')
|
|
438
|
273
|
})
|
|
439
|
|
- $(".third").click(function(){
|
|
440
|
|
- window.open('third.html','_self')
|
|
|
274
|
+ $(".third").click(function() {
|
|
|
275
|
+ window.open('third.html', '_self')
|
|
441
|
276
|
})
|
|
442
|
|
- $(".fourth").click(function(){
|
|
443
|
|
- window.open('fourth.html','_self')
|
|
|
277
|
+ $(".fourth").click(function() {
|
|
|
278
|
+ window.open('fourth.html', '_self')
|
|
444
|
279
|
})
|
|
445
|
|
- $(".nav_middle").click(function(){
|
|
446
|
|
- window.open('index.html','_self')
|
|
|
280
|
+ $(".nav_middle").click(function() {
|
|
|
281
|
+ window.open('index.html', '_self')
|
|
447
|
282
|
})
|
|
448
|
|
- $("#department").click(function(){
|
|
449
|
|
- window.open('receiptDepartment.html','_self')
|
|
|
283
|
+ $("#department").click(function() {
|
|
|
284
|
+ window.open('receiptDepartment.html', '_self')
|
|
450
|
285
|
})
|
|
451
|
|
- $("#sourceChannel").click(function(){
|
|
452
|
|
- window.open('sourceChannel.html','_self')
|
|
|
286
|
+ $("#sourceChannel").click(function() {
|
|
|
287
|
+ window.open('sourceChannel.html', '_self')
|
|
453
|
288
|
})
|
|
454
|
289
|
// $("#call").click(function(){
|
|
455
|
290
|
// window.open('TelephoneDetails.html','_self')
|
|
456
|
291
|
// })
|
|
457
|
|
- $("#complaint").click(function(){
|
|
458
|
|
- window.open('complaintsReport.html','_self')
|
|
|
292
|
+ $("#complaint").click(function() {
|
|
|
293
|
+ window.open('complaintsReport.html', '_self')
|
|
459
|
294
|
})
|
|
460
|
|
-
|
|
|
295
|
+
|
|
461
|
296
|
//区县筛选
|
|
462
|
297
|
//deprtment();
|
|
463
|
298
|
function deprtment() {
|
|
464
|
|
- $.getJSON( huayi.config.callcenter_url +"CountyBranch/GetBranchListS", function(result) {
|
|
|
299
|
+ $.getJSON(huayi.config.callcenter_url + "CountyBranch/GetBranchListS", function(result) {
|
|
465
|
300
|
if(result.state.toLowerCase() == "success") {
|
|
466
|
301
|
goodslist = result.data;
|
|
467
|
|
- // 第五屏
|
|
|
302
|
+ // 第五屏
|
|
468
|
303
|
$(".areaOne").empty();
|
|
469
|
304
|
$(goodslist).each(function(i, n) {
|
|
470
|
|
- $('<option value="' + n.F_Code
|
|
471
|
|
- + '">' + n.F_Name
|
|
472
|
|
- + '</option>').appendTo($(".areaOne"));
|
|
|
305
|
+ $('<option value="' + n.F_Code +
|
|
|
306
|
+ '">' + n.F_Name +
|
|
|
307
|
+ '</option>').appendTo($(".areaOne"));
|
|
473
|
308
|
});
|
|
474
|
|
- if (areaOneVal) {
|
|
|
309
|
+ if(areaOneVal) {
|
|
475
|
310
|
$(".areaOne").val(areaOneVal);
|
|
476
|
311
|
}
|
|
477
|
312
|
}
|
|
478
|
313
|
});
|
|
479
|
314
|
}
|
|
480
|
|
- // var sitProportion = echarts.init(document.getElementById('sitProportion')); //坐席闲忙比例
|
|
481
|
|
- // sitProportion.setOption({
|
|
482
|
|
- // color: ['#4ab7c7', '#2484d9', '#2e39c1'],
|
|
483
|
|
- // tooltip: {
|
|
484
|
|
- // trigger: 'axis',
|
|
485
|
|
- // axisPointer: {
|
|
486
|
|
- // type: 'shadow',
|
|
487
|
|
- // label: {
|
|
488
|
|
- // show: true,
|
|
489
|
|
- // backgroundColor: '#333'
|
|
490
|
|
- // }
|
|
491
|
|
- // },
|
|
492
|
|
- // formatter: function(datas) {
|
|
493
|
|
- // var res = datas[0].name + '<br/>',
|
|
494
|
|
- // val;
|
|
495
|
|
- // for(var i = 0, length = datas.length; i < length; i++) {
|
|
496
|
|
- // val = (datas[i].value) + '%';
|
|
497
|
|
- // res += datas[i].seriesName + '：' + val + '<br/>';
|
|
498
|
|
- // }
|
|
499
|
|
- // return res;
|
|
500
|
|
- // }
|
|
501
|
|
- // },
|
|
502
|
|
- // legend: {
|
|
503
|
|
- // top: 'top',
|
|
504
|
|
- // left: '135px',
|
|
505
|
|
- // data: ['置忙', '通话', '空闲'],
|
|
506
|
|
- // textStyle: {
|
|
507
|
|
- // color: '#00e9ff'
|
|
508
|
|
- // }
|
|
509
|
|
- // },
|
|
510
|
|
- // grid: {
|
|
511
|
|
- // left: '1%',
|
|
512
|
|
- // right: '3%',
|
|
513
|
|
- // bottom: '5%',
|
|
514
|
|
- // containLabel: true
|
|
515
|
|
- // },
|
|
516
|
|
- // xAxis: {
|
|
517
|
|
- // name: '时',
|
|
518
|
|
- // data: [],
|
|
519
|
|
- // axisLine: {
|
|
520
|
|
- // lineStyle: {
|
|
521
|
|
- // color: '#3061a2'
|
|
522
|
|
- // }
|
|
523
|
|
- // },
|
|
524
|
|
- // axisTick: {
|
|
525
|
|
- // alignWithLabel: true,
|
|
526
|
|
- // show: false
|
|
527
|
|
- // },
|
|
528
|
|
- // axisLabel: { //横轴字体颜色
|
|
529
|
|
- // show: true,
|
|
530
|
|
- // textStyle: {
|
|
531
|
|
- // color: '#eff0f4'
|
|
532
|
|
- // }
|
|
533
|
|
- // }
|
|
534
|
|
-
|
|
535
|
|
- // },
|
|
536
|
|
- // yAxis: {
|
|
537
|
|
- // name: '(比率)',
|
|
538
|
|
- // splitLine: {
|
|
539
|
|
- // show: false
|
|
540
|
|
- // },
|
|
541
|
|
- // axisLine: {
|
|
542
|
|
- // lineStyle: {
|
|
543
|
|
- // color: '#3061a2'
|
|
544
|
|
- // }
|
|
545
|
|
- // },
|
|
546
|
|
- // axisLabel: { //横轴字体颜色
|
|
547
|
|
- // show: true,
|
|
548
|
|
- // textStyle: {
|
|
549
|
|
- // color: '#eff0f4'
|
|
550
|
|
- // }
|
|
551
|
|
- // }
|
|
552
|
|
- // },
|
|
553
|
|
- // series: [{
|
|
554
|
|
- // name: '置忙',
|
|
555
|
|
- // type: 'bar',
|
|
556
|
|
- // data: []
|
|
557
|
|
- // }, {
|
|
558
|
|
- // name: '通话',
|
|
559
|
|
- // type: 'bar',
|
|
560
|
|
- // data: []
|
|
561
|
|
- // }, {
|
|
562
|
|
- // name: '空闲',
|
|
563
|
|
- // type: 'bar',
|
|
564
|
|
- // data: []
|
|
565
|
|
- // }]
|
|
566
|
|
-
|
|
567
|
|
- // });
|
|
568
|
|
-
|
|
569
|
|
- function partOne(starts, ends,areaOneVal) {
|
|
|
315
|
+
|
|
|
316
|
+ function partOne(starts, ends, areaOneVal) {
|
|
570
|
317
|
$.ajax({
|
|
571
|
318
|
type: "get",
|
|
572
|
319
|
url: huayi.config.callcenter_url + "SeatMonitoring/getlist",
|
|
|
@@ -580,67 +327,68 @@
|
|
580
|
327
|
success: function(data) {
|
|
581
|
328
|
if(data.state.toLowerCase() == 'success') {
|
|
582
|
329
|
// layer.close(index);
|
|
583
|
|
- cons = data.data;
|
|
|
330
|
+ cons = data.data;
|
|
584
|
331
|
$(".users").html('')
|
|
585
|
|
- $(cons).each(function(i, n) {
|
|
586
|
|
- var str=' <li class="touxiang"><ol class="tx"><li class="person"><span class="yuan_one "></span><span class="yuan_two"></span></li><li class="userid">'+n.F_UserCode+'</li></ol></li>';
|
|
587
|
|
- var a=$(str)
|
|
588
|
|
- a.appendTo($(".users"))
|
|
589
|
|
- })
|
|
590
|
|
-
|
|
591
|
|
- }
|
|
|
332
|
+ $(cons).each(function(i, n) {
|
|
|
333
|
+ var str = ' <li class="touxiang"><ol class="tx"><li class="person"><span class="yuan_one ">' +
|
|
|
334
|
+ '</span><span class="yuan_two"></span></li><li class="userid">' +
|
|
|
335
|
+ n.F_UserCode + '</li></ol></li>';
|
|
|
336
|
+ var a = $(str)
|
|
|
337
|
+ a.appendTo($(".users"))
|
|
|
338
|
+ })
|
|
592
|
339
|
|
|
593
|
340
|
}
|
|
594
|
|
-
|
|
|
341
|
+
|
|
|
342
|
+ }
|
|
|
343
|
+
|
|
595
|
344
|
});
|
|
596
|
345
|
}
|
|
597
|
346
|
// 开始检测
|
|
598
|
|
- $(".kqc").click(function () {
|
|
599
|
|
- // if (!$(this).hasClass("dis")) {
|
|
600
|
|
- $('.kqc').addClass('kqc_active')
|
|
601
|
|
- $('.jqc').removeClass('dis')
|
|
602
|
|
- $(cons).each(function (i, n) {
|
|
603
|
|
- obj.Type = "SubScribe";
|
|
604
|
|
- obj.SubParmer = n.F_WorkNumber * 1;
|
|
605
|
|
-
|
|
606
|
|
- obj.SubType = "0";//根据工号订阅坐席状态
|
|
607
|
|
- Send();
|
|
608
|
|
- obj.SubType = "1";//根据工号订阅线路状态
|
|
609
|
|
- Send();
|
|
610
|
|
- })
|
|
611
|
|
- //top.obj.Type = "SubScribe";
|
|
612
|
|
- //top.obj.SubParmer = "8003";
|
|
613
|
|
-
|
|
614
|
|
- //top.obj.SubType = "0";//根据工号订阅坐席状态
|
|
615
|
|
- //top.Send();
|
|
616
|
|
- //top.obj.SubType = "1";//根据工号订阅线路状态
|
|
617
|
|
- //top.Send();
|
|
618
|
|
- // }
|
|
619
|
|
- })
|
|
620
|
|
-
|
|
621
|
|
-
|
|
622
|
|
- //停止监测
|
|
623
|
|
- $(".jqc").click(function () {
|
|
624
|
|
- $('.kqc').removeClass('kqc_active')
|
|
625
|
|
- $('.jqc').addClass('dis')
|
|
626
|
|
- //$(user).each(function (i, n) {
|
|
627
|
|
- // obj.Type = "SubScribeCancel";
|
|
628
|
|
- // obj.SubParmer = n.F_WorkNumber;
|
|
629
|
|
-
|
|
630
|
|
- // obj.SubType = "0";//根据工号取消订阅坐席状态
|
|
631
|
|
- // Send();
|
|
632
|
|
- // obj.SubType = "1";//根据工号取消订阅线路状态
|
|
633
|
|
- // Send();
|
|
634
|
|
- //})
|
|
635
|
|
- obj.Type = "SubScribeCancel";
|
|
636
|
|
- obj.SubParmer = "-1";
|
|
637
|
|
-
|
|
638
|
|
- obj.SubType = "0";//根据工号取消订阅坐席状态
|
|
639
|
|
- Send();
|
|
640
|
|
- obj.SubType = "1";//根据工号取消订阅线路状态
|
|
641
|
|
- Send();
|
|
642
|
|
-
|
|
643
|
|
- })
|
|
|
347
|
+ $(".kqc").click(function() {
|
|
|
348
|
+ // if (!$(this).hasClass("dis")) {
|
|
|
349
|
+ $('.kqc').addClass('kqc_active')
|
|
|
350
|
+ $('.jqc').removeClass('dis')
|
|
|
351
|
+ $(cons).each(function(i, n) {
|
|
|
352
|
+ obj.Type = "SubScribe";
|
|
|
353
|
+ obj.SubParmer = n.F_WorkNumber * 1;
|
|
|
354
|
+
|
|
|
355
|
+ obj.SubType = "0"; //根据工号订阅坐席状态
|
|
|
356
|
+ Send();
|
|
|
357
|
+ obj.SubType = "1"; //根据工号订阅线路状态
|
|
|
358
|
+ Send();
|
|
|
359
|
+ })
|
|
|
360
|
+ //top.obj.Type = "SubScribe";
|
|
|
361
|
+ //top.obj.SubParmer = "8003";
|
|
|
362
|
+
|
|
|
363
|
+ //top.obj.SubType = "0";//根据工号订阅坐席状态
|
|
|
364
|
+ //top.Send();
|
|
|
365
|
+ //top.obj.SubType = "1";//根据工号订阅线路状态
|
|
|
366
|
+ //top.Send();
|
|
|
367
|
+ // }
|
|
|
368
|
+ })
|
|
|
369
|
+
|
|
|
370
|
+ //停止监测
|
|
|
371
|
+ $(".jqc").click(function() {
|
|
|
372
|
+ $('.kqc').removeClass('kqc_active')
|
|
|
373
|
+ $('.jqc').addClass('dis')
|
|
|
374
|
+ //$(user).each(function (i, n) {
|
|
|
375
|
+ // obj.Type = "SubScribeCancel";
|
|
|
376
|
+ // obj.SubParmer = n.F_WorkNumber;
|
|
|
377
|
+
|
|
|
378
|
+ // obj.SubType = "0";//根据工号取消订阅坐席状态
|
|
|
379
|
+ // Send();
|
|
|
380
|
+ // obj.SubType = "1";//根据工号取消订阅线路状态
|
|
|
381
|
+ // Send();
|
|
|
382
|
+ //})
|
|
|
383
|
+ obj.Type = "SubScribeCancel";
|
|
|
384
|
+ obj.SubParmer = "-1";
|
|
|
385
|
+
|
|
|
386
|
+ obj.SubType = "0"; //根据工号取消订阅坐席状态
|
|
|
387
|
+ Send();
|
|
|
388
|
+ obj.SubType = "1"; //根据工号取消订阅线路状态
|
|
|
389
|
+ Send();
|
|
|
390
|
+
|
|
|
391
|
+ })
|
|
644
|
392
|
//part 2
|
|
645
|
393
|
var phoneTimeCount = echarts.init(document.getElementById('phoneTimeCount'));
|
|
646
|
394
|
phoneTimeCount.setOption({
|
|
|
@@ -709,7 +457,7 @@
|
|
709
|
457
|
series: []
|
|
710
|
458
|
});
|
|
711
|
459
|
|
|
712
|
|
- function partTwo(dates,areaOneVal) {
|
|
|
460
|
+ function partTwo(dates, areaOneVal) {
|
|
713
|
461
|
// var index = layer.load(1, {
|
|
714
|
462
|
// shade: [0.5, '#030303'] //0.1透明度的白色背景
|
|
715
|
463
|
// });
|
|
|
@@ -720,7 +468,7 @@
|
|
720
|
468
|
dataType: "json",
|
|
721
|
469
|
data: {
|
|
722
|
470
|
date: dates,
|
|
723
|
|
- branchcode:areaOneVal
|
|
|
471
|
+ branchcode: areaOneVal
|
|
724
|
472
|
},
|
|
725
|
473
|
success: function(data) {
|
|
726
|
474
|
if(data.state.toLowerCase() == "success") {
|
|
|
@@ -778,6 +526,7 @@
|
|
778
|
526
|
|
|
779
|
527
|
//part3
|
|
780
|
528
|
var todyPhoneCount = echarts.init(document.getElementById('todyPhoneCount'));
|
|
|
529
|
+
|
|
781
|
530
|
todyPhoneCount.setOption({
|
|
782
|
531
|
tooltip: {
|
|
783
|
532
|
trigger: 'axis',
|
|
|
@@ -791,7 +540,7 @@
|
|
791
|
540
|
},
|
|
792
|
541
|
xAxis: {
|
|
793
|
542
|
name: '类型',
|
|
794
|
|
- data: ["话务量(通)", "来电(通)", "接通量(通)", "平均通话时长(秒)","排队人数"],
|
|
|
543
|
+ data: ["话务量(通)", "来电(通)", "接通量(通)", "平均通话时长(秒)", "排队人数"],
|
|
795
|
544
|
axisLine: {
|
|
796
|
545
|
lineStyle: {
|
|
797
|
546
|
color: '#3061a2'
|
|
|
@@ -835,7 +584,7 @@
|
|
835
|
584
|
color: function(params) {
|
|
836
|
585
|
// build a color map as your need.
|
|
837
|
586
|
var colorList = [
|
|
838
|
|
- '#368cab', '#54b793', '#4b6ab0', '#2531a9','#a93d19'
|
|
|
587
|
+ '#368cab', '#54b793', '#4b6ab0', '#2531a9', '#a93d19'
|
|
839
|
588
|
];
|
|
840
|
589
|
return colorList[params.dataIndex]
|
|
841
|
590
|
}
|
|
|
@@ -856,7 +605,7 @@
|
|
856
|
605
|
|
|
857
|
606
|
});
|
|
858
|
607
|
|
|
859
|
|
- function partThree(dates,areaOneVal) {
|
|
|
608
|
+ function partThree(dates, areaOneVal) {
|
|
860
|
609
|
$.ajax({
|
|
861
|
610
|
type: "get",
|
|
862
|
611
|
url: huayi.config.callcenter_url + "info/GetTelCountByDate",
|
|
|
@@ -864,17 +613,17 @@
|
|
864
|
613
|
dataType: "json",
|
|
865
|
614
|
data: {
|
|
866
|
615
|
date: dates,
|
|
867
|
|
- branchcode:areaOneVal
|
|
|
616
|
+ branchcode: areaOneVal
|
|
868
|
617
|
},
|
|
869
|
618
|
success: function(data) {
|
|
870
|
619
|
if(data.state.toLowerCase() == "success") {
|
|
871
|
620
|
// layer.close(index);
|
|
872
|
621
|
var con = data.data;
|
|
873
|
|
- con.person=person
|
|
|
622
|
+
|
|
874
|
623
|
console.log(con)
|
|
875
|
624
|
todyPhoneCount.setOption({
|
|
876
|
625
|
series: [{
|
|
877
|
|
- data: [con.hwcon, con.lhcon, con.jtcon, con.pjthtimes,con.person]
|
|
|
626
|
+ data: [con.hwcon, con.lhcon, con.jtcon, con.pjthtimes, person]
|
|
878
|
627
|
}]
|
|
879
|
628
|
|
|
880
|
629
|
})
|
|
|
@@ -889,7 +638,7 @@
|
|
889
|
638
|
function Ajax() {
|
|
890
|
639
|
var areaOneVal = helper.cookies.get("areaOneVal");
|
|
891
|
640
|
var areaOneText = helper.cookies.get("areaOneText");
|
|
892
|
|
- partOne($('#time1').val() && $('#time1').val().split(' ~ ')[0], $('#time1').val() && $('#time1').val().split(' ~ ')[1],areaOneVal);
|
|
893
|
|
- partTwo($('#time2').val(),areaOneVal)
|
|
894
|
|
- partThree($('#time3').val(),areaOneVal);
|
|
|
641
|
+ //partOne($('#time1').val() && $('#time1').val().split(' ~ ')[0], $('#time1').val() && $('#time1').val().split(' ~ ')[1],areaOneVal);
|
|
|
642
|
+ partTwo($('#time2').val(), areaOneVal)
|
|
|
643
|
+ partThree($('#time3').val(), areaOneVal);
|
|
895
|
644
|
}
|
