通话记录，添加工单，回拨功能

WebUI/CallCenterWeb.UI/Appeal/AddAppeal.html

@@ -281,6 +281,7 @@
     <script>
         var submit;
         var roleCode = $.cookie("code");
+        var callID = helper.request.queryString("CallID");
         $(document).ready(function () {
             QY($("#sourcearea"));
             // 获取乡镇，默认文峰区
@@ -385,6 +386,7 @@
                         email: $("#email").val(),
                         zipcode: $("#zipcode").val(),
                         conphone: $("#conphone").val(),
+                        callid: callID,
                         title: $("#title").val(),
                         content: $("#content").val(),
                         files: $("#file").val(), // 工单附件(多个用英文逗号,隔开)

WebUI/CallCenterWeb.UI/Script/Common/huayi.http.js

@@ -714,12 +714,8 @@ helper.getDropList = {
         return dtd.promise(); // 返回promise对象
     }
 
-	
-	
 }
 
-
-
 helper.DateFormat = {
 	d2s: function(postdate) {
 		var second = 1000;
@@ -896,15 +892,15 @@ helper.luyin = {
             maxmin: true,
             shade: 0
         });
-        // $(".t-shade").addClass("cx");
-        // $(".Ly_box").empty();
-        // $(".LY_box").empty();
-        // $('<audio  style="width:100%;"class=" " src="' + path + '"  controls="controls" ></audio>').appendTo(".Ly_box");
-        // setTimeout("helper.luyin.isexist()", 500);
 	},
 	isexist: function() {
 	}
 };
+function turnIframe(str){
+	$(".J_mainContent").empty();
+    var n = '<iframe class="J_iframe" name="iframe25" width="100%" height="100%" src="' + str + '" frameborder="0" data-id="' + str + '" seamless></iframe>';
+    $(".J_mainContent").append(n);
+}
 function download(url) {
     layer.load(2);
     var xmlResquest = new XMLHttpRequest();

WebUI/CallCenterWeb.UI/TelCall/CallRecord.html

@@ -147,6 +147,7 @@
         .operation {
             white-space: nowrap;
         }
+ 
     </style>
 </head>
 
@@ -339,6 +340,7 @@
     <script src="../css/laydate/laydate.js"></script>
     <!-- <script src="../js/main.js"></script> -->
     <script src="../js/guid.js"></script>
+    <!--<script src="../js/contabs.min.js"></script>-->
     
     <script>
         var stype = 1;
@@ -689,29 +691,34 @@
         }
 
         // 回拨
-        function formatCallback(val, row) {
-          if (String(val) === "1") {
-            return "已回拨";
-          } else {
-            return "未回拨";
-          }
+        function formatCallback(val, row) { 
+        	if (val) {
+        		return "已回拨";
+        	} else if(row.CallType ===0&&row.CallState ===0){
+        		return "未回拨";
+        	}
+
         }
 
         //格式化工单号
-        function formatWorkOrderNum(val, row) {
-            if (val == null) {
-                val = '-'
-            } else {
-                return '<a class="xg" onclick="ckxq(\'' + val + '\')" title="点击查看工单详情">' + val + '</a>';
-            }
+        function formatWorkOrderNum(val, row) { 
+        	if (row.CallState ===0&&row.CallType ===0) {
+        		if (val == null) {
+	               return '<a class="xg" onclick="addWorkOrder(\'' + row.CallId + '\')" title="添加工单">添加工单</a>';
+	            } else {
+	                return '<a class="xg" onclick="ckxq(\'' + val + '\')" title="点击查看工单详情">' + val + '</a>';
+	            }
+        	}
+            
         }
         // 操作
         function operationFormatter(val, row) {
-            if (String(row.Callback) === "1") {
-                return "-"
-            } else {
-                return '<a class="operation" onclick="backDial(\'' + row.CallNumber + '\',\'' + row.CallId +'\')" title="">回拨</a>' + 
-                  '<a class="operation" onclick="callbackRecord(\'' + row.CallId + '\')" title="">回拨记录</a>';
+        	if (row.CallState ===0&&row.CallType ===0) {
+	            if (row.Callback) {
+	                return '<a class="operation" onclick="callbackRecord(\'' + row.CallId + '\')" title="">回拨记录</a>'
+	            } else {
+	                return '<a class="operation" onclick="backDial(\'' + row.CallNumber + '\',\'' + row.CallId +'\')" title="">回拨</a>'
+	            }
             }
         }
         //获取通话类型
@@ -772,10 +779,16 @@
                 });
             }
         }
-
+		// 查看工单详情
+        function addWorkOrder(str) {
+            if (str) {
+            	var turnLink = "./Appeal/AddAppeal.html?CallID=" + str
+            	top.turnIframe(turnLink)
+            }
+        }
         // 外呼
         function backDial(phoneNumber, callId) {
-            beforeUpdateCallOut(callId)
+        	
             $.ajax({
                 type: "get",
                 url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
@@ -787,6 +800,7 @@
                 },
                 success: function (result) {
                     if (result.state.toLowerCase() == "success") {
+                    	top.callbackState = true
                         var guid = uuid();
                         top.obj.Type = "MakeCall";
                         top.obj.DestinationNumber = result.data.phone;

WebUI/CallCenterWeb.UI/TelCall/callbackRecordList.html

@@ -18,6 +18,9 @@
                         <th data-field="" data-align="center" data-formatter="Code">编号</th>
                         <th data-field="CallNumber" data-align="center" data-formatter="formatterCallNum">电话号码</th>
                         <th data-field="FilePath" data-formatter="setCode" data-align="center">录音</th>
+                        <th data-field="CallState" data-formatter="states" data-align="center">呼叫状态</th>
+                        <th data-field="UserCode" data-align="center">坐席工号</th>
+                        <th data-field="UserName1" data-align="center">坐席姓名</th>
                         <th data-field="BeginTime" data-align="center">开始时间</th>
                         <th data-field="TalkStartTime" data-align="center">通话开始时间</th>
                         <th data-field="TalkEndTime" data-align="center">通话结束时间</th>
@@ -27,9 +30,9 @@
                 <tbody class="list"></tbody>
             </table>
         </div>
-        <div style="text-align: center;">
+        <!--<div style="text-align: center;">
             <button class="btns exportFile">导出</button>
-        </div>
+        </div>-->
     </div>
     <script>
         var callId = helper.request.queryString("callId");
@@ -95,7 +98,7 @@
         function Code(val, row, index) {
             return index + 1;
         }
-
+		
         // 电话号码
         function formatterCallNum(val, row) {
             var phoneNumber
@@ -108,7 +111,19 @@
             }
             return phoneNumber;
         }
-
+		function states(val, row) {
+            if (val == 0) {
+                if (row.CallType == 0 && !row.UserCode) {
+                    return '<div class="imgs">主动放弃</div>';
+                } else {
+                    return '<div class="imgs">未接通</div>';
+                }
+            } else if (val == 1) {
+                return '<div class="imgs">已接通</div>';
+            } else if (val == 2) {
+                return '<div class="imgs">接通未达</div>';
+            }
+        }
     </script>
 </body>
 

WebUI/CallCenterWeb.UI/js/main.js

@@ -9,6 +9,7 @@ WEB_SOCKET_DEBUG = true;
 var ws, n = 0,
 	timer;
 var lockReconnect = false; //避免重复连接
+var callbackState = false;
 var obj = {};
 var Statess;
 var cls = 0;
@@ -340,6 +341,48 @@ function DropCallBack() {
     // SetStateCookie(1);
     obj.Type = "SayBusy";
     Send();
+    if (callbackState) {
+//  	console.log("当前呼出通话的id=="+$.cookie("makeCallId"))
+//  	console.log("当前呼入的电话id=="+obj.TaskPhoneID)
+    	if (String(obj.TaskType) === "2") {
+	        $.ajax({
+	            type: "get",
+	            url: huayi.config.callcenter_url + "Callrecords/UpdateCallbackid",
+	            async: true,
+	            dataType: "json",
+	            data: {
+	                token: $.cookie("token"),
+	                callid: $.cookie("makeCallId"),  //当前呼出通话的id
+	                p_callid: obj.TaskPhoneID,  //当前呼入的电话id
+	            },
+	            success: function (result) {
+	                if (result.state.toLowerCase() == "success") {
+	                	
+	                	if ($("iframe:visible").attr("data-id") == "./TelCall/CallRecord.html") {
+					        window.frames[$("iframe:visible").attr("name")].initTable();
+					    }
+	                }
+	            },
+	        });
+	        $.ajax({
+                type: "get",
+                url: huayi.config.callcenter_url + "Callrecords/UpdateCallback",
+                async: true,
+                dataType: "json",
+                data: {
+                    token: $.cookie("token"),
+                    callid: obj.TaskPhoneID,  //当前呼入的电话id
+                },
+                success: function (result) {
+                    if (result.state.toLowerCase() == "success") {
+//                  	if ($("iframe:visible").attr("data-id") == "./TelCall/CallRecord.html") {
+//					        window.frames[$("iframe:visible").attr("name")].initTable();
+//					    }
+                    }
+                },
+            });
+	    }
+    }
     //$('.ldtp-con').css("display", 'none');
     
 }
@@ -657,41 +700,9 @@ function backstageQueue(data) {
 }
 //录音返回
 function RecordPathBack(data) {
-    //if ($(".hidTel").val() && $(".hidCallID").val()) {
-    //    $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateLY', { callid: $(".hidCallID").val(),path:data.RecPath, "token": $.cookie("token") }, function (result) {
-    //        result = JSON.parse(result);
-    //        if (result.state.toLowerCase() == "success") {
-    //        }
-    //    })
-    //}
-    // if ($(".hidTel").val()) {
-    //     $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateLY', {
-    //         callid: data.CallID,
-    //         path: data.RecPath,
-    //         "token": $.cookie("token")
-    //     }, function (result) {
-    //         result = JSON.parse(result);
-    //         if (result.state.toLowerCase() == "success") { }
-    //     })
-    // }
-    $.cookie("makeCallId", data.CallID);
-    if (String(obj.TaskType) === "2") {
-        $.ajax({
-            type: "get",
-            url: huayi.config.callcenter_url + "Callrecords/UpdateCallbackid",
-            async: true,
-            dataType: "json",
-            data: {
-                token: $.cookie("token"),
-                callid: $.cookie("makeCallId"),
-                p_callid: obj.TaskPhoneID,
-            },
-            success: function (result) {
-                if (result.state.toLowerCase() == "success") {
-                }
-            },
-        });    
-    }
+
+    $.cookie("makeCallId", data.CallID); 
+    
 }
 
 //在线坐席信息