29号需求文档更改

WebUI/CallCenterWeb.UI/Appeal/AddAppeal.html

@@ -283,8 +283,8 @@
         var roleCode = $.cookie("code");
         var callID = helper.request.queryString("CallID");
         var SMSID = helper.request.queryString("SMSID")
-        console.log(callID)
-        console.log(SMSID)
+        var callerNum = helper.request.queryString("callerNum")
+        console.log(callerNum)
         $(document).ready(function () {
             QY($("#sourcearea"));
             // 获取乡镇，默认文峰区
@@ -605,6 +605,8 @@
                     if (SMSID) {
             			obj.val("6") 
             			obj.attr("disabled","disabled")
+            			$("#cusphone").val(callerNum)
+            			$("#cusphone").attr("disabled","disabled")
             		}else{
             			obj.val("1")
             		}

WebUI/CallCenterWeb.UI/Business/haveDoneToAudit.html

@@ -824,21 +824,6 @@
                 title: "提交重办",
                 area: ["50%", "40%"], //宽高
             });
-            //      	 layer.confirm('确认提交重办吗？', {
-            //              btn: ['是', '否'] //按钮
-            //          }, function () {
-            //              $.post(huayi.config.callcenter_url + 'WorkOrder/SubReloadWorkOrder', {
-            //					ids: str,
-            //					"token": $.cookie("token")
-            //				}, function(result) {
-            //					result = JSON.parse(result);
-            //					if(result.state.toLowerCase() == "success") {
-            //						layer.msg("操作成功");
-            //						//load();
-            //						$("#orderlist").bootstrapTable('refresh');
-            //					}
-            //				})
-            //          });
         }
         //结案
         function Lawsuit(str) {
@@ -878,23 +863,35 @@
         }
         //审核通过
         function approved(str) {
+        	
             layer.confirm('确认审核通过吗？', {
                 btn: ['是', '否'] //按钮
             }, function () {
-                $.post(huayi.config.callcenter_url + 'WorkOrder/ToExamineWorkOrder', {
-                    workorderid: str,
-                    nexttype: 0, // 0审核通过 1审核不通过 2审核通过转办
-                    "token": $.cookie("token")
-                }, function(result) {
-                    result = JSON.parse(result);
-                    if(result.state.toLowerCase() == "success") {
-                        layer.msg("操作成功");
-                        //load();
-                        $("#orderlist").bootstrapTable('refresh');
-                    }
-                })
+            	
+                layer.confirm('是否发送短信？', {
+	                btn: ['是', '否'] //按钮
+	            }, function () {
+	                toExamineWorkOrder(str,1)
+	            },function(){
+	            	toExamineWorkOrder(str,0)
+	            });
+	            
             });
         }
+        function toExamineWorkOrder(str,issmsAudit){
+        	$.post(huayi.config.callcenter_url + 'WorkOrder/ToExamineWorkOrder', {
+                workorderid: str,
+                nexttype: 0, // 0审核通过 1审核不通过 2审核通过转办
+                issms:issmsAudit,
+                "token": $.cookie("token")
+            }, function(result) {
+                result = JSON.parse(result);
+                if(result.state.toLowerCase() == "success") {
+                    layer.msg("操作成功");
+                    $("#orderlist").bootstrapTable('refresh');
+                }
+            })
+        }
         //审核不通过
         function auditFailed(str) {
             layer.open({

WebUI/CallCenterWeb.UI/Business/messagesArtificialBadReview.html

@@ -135,43 +135,15 @@
                             data-pagination="true">
                             <thead>
                                 <tr>
-                                    <th data-formatter="serialNumber" data-align="center">
-                                        序号
-                                    </th>
-                                    <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">
-                                        工单单号
-                                    </th>
-                                    <th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">
-                                        诉求标题
-                                    </th>
-                                    <th data-field="DeptName" data-align="center">
-                                        承办单位
-                                    </th>
-                                    <!-- <th data-field="OtherDeptName" data-align="center">
-                                        协办单位
-                                    </th> -->
-                                    <th data-field="UserName" data-align="center">
-                                        受理人
-                                    </th>
-                                    <th data-field="F_WorkState" data-align="center" data-formatter="States">
-                                        办理状态
-                                    </th>
-                                    <th data-field="OverState" data-formatter="OverTime" data-align="center">
-                                        时限
-                                    </th>
-                                    <th data-field="LimitTime" data-formatter="BanTime" data-align="center">
-                                        办理时限
-                                    </th>
-                                    <!--<th
-                                            data-field="FilePath"
-                                            data-formatter="setCode"
-                                            data-align="center"
-                                        >
-                                            录音
-                                        </th>-->
-                                    <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">
-                                        操作
-                                    </th>
+                                    <th data-formatter="serialNumber" data-align="center">序号</th>
+                                    <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单单号</th>
+                                    <th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">诉求标题</th>
+                                    <th data-field="DeptName" data-align="center">承办单位</th>
+                                    <th data-field="UserName" data-align="center">受理人</th>
+                                    <th data-field="F_WorkState" data-align="center" data-formatter="States">办理状态</th>
+                                    <th data-field="OverState" data-formatter="OverTime" data-align="center">时限</th>
+                                    <th data-field="LimitTime" data-formatter="BanTime" data-align="center">办理时限</th>
+                                    <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">操作</th>
                                 </tr>
                             </thead>
                             <tbody class="list"></tbody>

WebUI/CallCenterWeb.UI/CommonHtml/auditMultimedia.html

@@ -17,30 +17,7 @@
 
 <body>
     <div class="Common">
-        <div class="complain">
-            <div style="width: 100%; padding: 10px">
-                <table id="tableList" data-row-style="rowStyle" data-query-params="queryParams"
-                    data-pagination="true">
-                    <thead>
-                        <tr>
-                            <th data-formatter="serialNumber" data-align="center">
-                                序号
-                            </th>
-                            <th data-field="AuditUser" data-align="center">
-                                审核人
-                            </th>
-                            <th data-field="DeptNames" data-align="center">
-                                承办单位
-                            </th>
-                            <th data-field="F_Result" data-align="center">
-                                审核说明
-                            </th>
-                        </tr>
-                    </thead>
-                    <tbody class="list"></tbody>
-                </table>
-            </div>
-        </div>
+        
         <div>
             <table>
                 <tr class="nexttype-wrapper">

WebUI/CallCenterWeb.UI/MultimediaWorkOrder/LawsuitMedia.html

@@ -93,25 +93,15 @@
                                 <th>工单状态：</th>
                                 <td>
                                     <select name="" id="state" class="form-control">
-                                        <option selected="selected" value="">
-                                            请选择
-                                        </option>
+                                        <option selected="selected" value="">请选择</option>
                                         <option value="0">新工单</option>
                                         <option value="1">待交办</option>
-                                        <!-- <option value="10">待审核</option> -->
                                         <option value="2">待查收</option>
-                                        <option value="3">
-                                            退回审核中
-                                        </option>
+                                        <option value="3">退回审核中</option>
                                         <option value="4">办理中</option>
-                                        <option value="5">
-                                            延时审核中
-                                        </option>
+                                        <option value="5">延时审核中</option>
                                         <option value="6">已办理</option>
-                                        <!-- <option value="7">已回访</option> -->
-                                        <option value="11">
-                                            重办待交办
-                                        </option>
+                                        <option value="11">重办待交办</option>
                                         <option value="13">重办驳回</option>
                                         <option value="8">重办中</option>
                                         <option value="9">已结案</option>
@@ -151,15 +141,9 @@
                                 <th>是否公开：</th>
                                 <td>
                                     <select id="isopen" class="form-control Min-width" name="select">
-                                        <option value="">
-                                            请选择是否公开
-                                        </option>
-                                        <option value="0">
-                                            未公开
-                                        </option>
-                                        <option value="1">
-                                            已公开
-                                        </option>
+                                        <option value="">请选择是否公开</option>
+                                        <option value="0">未公开</option>
+                                        <option value="1">已公开</option>
                                     </select>
                                     <botton class="btns exportFile">导出</botton>
                                 </td>
@@ -168,40 +152,24 @@
                                 <th>分管领导：</th>
                                 <td>
                                     <select id="leaderCharge" class="form-control" name="select">
-                                        <option value="">
-                                            请选择
-                                        </option>
-                                        <option value="省长">
-                                            省长
-                                        </option>
-                                        <option value="市长">
-                                            市长
-                                        </option>
+                                        <option value="">请选择</option>
+                                        <option value="省长">省长</option>
+                                        <option value="市长">市长</option>
                                     </select>
                                 </td>
                                 <th>查询类型：</th>
                                 <td>
                                     <select id="islike" class="form-control" name="select">
-                                        <option value="1">
-                                            模糊查询
-                                        </option>
-                                        <option value="0">
-                                            精确查询
-                                        </option>
+                                        <option value="1">模糊查询</option>
+                                        <option value="0">精确查询</option>
                                     </select>
                                 </td>
                                 <th>是否督办：</th>
                                 <td>
                                     <select id="whetherSupervisor" class="form-control Min-width" name="select">
-                                        <option value="">
-                                            请选择
-                                        </option>
-                                        <option value="1">
-                                            是
-                                        </option>
-                                        <option value="0">
-                                            否
-                                        </option>
+                                        <option value="">请选择</option>
+                                        <option value="1">是</option>
+                                        <option value="0">否</option>
                                     </select>
                                 </td>
                             </tr>
@@ -209,15 +177,9 @@
                                 <th>回访满意度：</th>
                                 <td>
                                     <select id="issatisfie" class="form-control" name="select">
-                                        <option value="">
-                                            请选择
-                                        </option>
-                                        <option value="0">
-                                            不满意
-                                        </option>
-                                        <option value="1">
-                                            满意
-                                        </option>
+                                        <option value="">请选择</option>
+                                        <option value="0">不满意</option>
+                                        <option value="1">满意</option>
                                     </select>
                                 </td>
                                 <th><span class="nameJustified">交办人：</span></th>
@@ -236,6 +198,28 @@
                                     </select>
                                 </td>
                             </tr>
+                            <tr>
+                                <th>关联工单：</th>
+                                <td>
+                                    <select id="IsRelease" class="form-control" name="select">
+                                        <option value="">请选择</option>
+                                        <option value="1">主工单</option>
+                                        <option value="2">子工单</option>
+                                    </select>
+                                </td>
+                                
+                                <th>满意度：</th>
+								<td>
+									<select id="satisfaction" class="form-control" name="select">
+										<option value="">请选择</option>
+										<option value="基本满意">基本满意</option>
+										<option value="满意">满意</option>
+										<option value="非常满意">非常满意</option>
+										<option value="不满意">不满意</option>
+										<option value="非常不满意">非常不满意</option>
+									</select>
+								</td>
+                            </tr>
                         </table>
                     </div>
                 </div>
@@ -245,54 +229,21 @@
                             data-pagination="true">
                             <thead>
                                 <tr>
-                                    <th data-formatter="serialNumber" data-align="center">
-                                        序号
-                                    </th>
-                                    <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">
-                                        工单单号
-                                    </th>
-                                    <th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">
-                                        诉求标题
-                                    </th>
-                                    <th data-field="DeptName" data-align="center">
-                                        承办单位
-                                    </th>
-                                    <!-- <th data-field="OtherDeptName" data-align="center">
-                                        协办单位
-                                    </th> -->
-                                    <th data-field="UserName" data-align="center">
-                                        受理人
-                                    </th>
-                                    <th data-field="F_WorkState" data-align="center" data-formatter="States">
-                                        办理状态
-                                    </th>
-                                    <th data-field="OverState" data-formatter="OverTime" data-align="center">
-                                        时限
-                                    </th>
-                                    <th data-field="LimitTime" data-formatter="BanTime" data-align="center">
-                                        办理时限
-                                    </th>
-                                    <th data-field="F_Result" data-formatter="GetCont" data-align="center">
-                                        处理内容
-                                    </th>
-                                    <th data-field="F_ComContent" data-formatter="GetCont" data-align="center">
-                                        工单内容
-                                    </th>
-                                    <th data-field="Supervise" data-formatter="superviseFormatter" data-align="center">
-                                        是否督办
-                                    </th>
-                                    <th data-field="F_IsResult" data-formatter="isResultFormatter" data-align="center">
-                                        处理类型
-                                    </th>
-                                    <th data-field="F_AssignUser" data-align="center">
-                                        交办人
-                                    </th>
-                                    <th data-field="F_IsRelease" data-align="center" data-formatter="isReleaseFormatter">
-                                        关联工单类型
-                                    </th>            
-                                    <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">
-                                        操作
-                                    </th>
+                                    <th data-formatter="serialNumber" data-align="center">序号</th>
+                                    <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单单号</th>
+                                    <th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">诉求标题</th>
+                                    <th data-field="DeptName" data-align="center">承办单位</th>
+                                    <th data-field="UserName" data-align="center">受理人</th>
+                                    <th data-field="F_WorkState" data-align="center" data-formatter="States">办理状态</th>
+                                    <th data-field="OverState" data-formatter="OverTime" data-align="center">时限</th>
+                                    <th data-field="LimitTime" data-formatter="BanTime" data-align="center">办理时限</th>
+                                    <th data-field="F_Result" data-formatter="GetCont" data-align="center">处理内容</th>
+                                    <th data-field="F_ComContent" data-formatter="GetCont" data-align="center">工单内容</th>
+                                    <th data-field="Supervise" data-formatter="superviseFormatter" data-align="center">是否督办</th>
+                                    <th data-field="F_IsResult" data-formatter="isResultFormatter" data-align="center">处理类型</th>
+                                    <th data-field="F_AssignUser" data-align="center">交办人</th>
+                                    <th data-field="F_IsRelease" data-align="center" data-formatter="isReleaseFormatter">关联工单类型</th>            
+                                    <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">操作</th>
                                 </tr>
                             </thead>
                             <tbody class="list"></tbody>
@@ -428,6 +379,8 @@
                         issatisfie: $("#issatisfie").val(), // 回访满意度
                         assuser: $("#assignUser").val(), // 交办人
                         jianhang: 1, // 多媒体
+                        IsRelease:$("#IsRelease").val(),
+                        myd:$("#satisfaction").val(), //满意度
                         token: $.cookie("token"),
                     };
                     // 导出参数

WebUI/CallCenterWeb.UI/MultimediaWorkOrder/LeaderYJAMedia.html

@@ -96,7 +96,7 @@
                                 <th><span class="nameJustified">关键字：</span></th>
                                 <td>
                                     <input type="text" placeholder="输入关键字" id="key" class="form-control Min-width" />
-                                    <botton class="btns Seach">搜索</botton>
+                                    
                                 </td>
                             </tr>
                             <tr>
@@ -124,7 +124,8 @@
                                 <td>
                                     <select name="" id="sourceAreas" class="form-control Min-width">
                                     </select>
-                                    <botton class="btns exportFile">导出</botton>
+                                    <botton class="btns Seach">搜索</botton>
+                                    
                                 </td>
                             </tr>
                             <tr>
@@ -151,6 +152,7 @@
                                         <option value="0">否</option>
                                         <option value="1">是</option>
                                     </select>
+                                    <botton class="btns exportFile">导出</botton>
                                 </td>
                             </tr>
                             <tr>
@@ -185,17 +187,33 @@
                                 <th>分管领导：</th>
                                 <td>
                                     <select id="leaderCharge" class="form-control Min-width" name="select">
-                                        <option value="">
-                                            请选择
-                                        </option>
-                                        <option value="省长">
-                                            省长
-                                        </option>
-                                        <option value="市长">
-                                            市长
-                                        </option>
+                                        <option value="">请选择</option>
+                                        <option value="省长">省长</option>
+                                        <option value="市长">市长</option>
+                                    </select>
+                                </td>
+                                
+                            </tr>
+                            <tr>
+                            	<th>处理类型：</th>
+                                <td>
+                                    <select class="form-control" id="dealtype">
+                                        <option value="">请选择</option>
+                                        <option value="0">网络转派</option>
+                                        <option value="1">当即办理</option>
                                     </select>
                                 </td>
+                            	<th>满意度：</th>
+								<td>
+									<select id="satisfaction" class="form-control" name="select">
+										<option value="">请选择</option>
+										<option value="基本满意">基本满意</option>
+										<option value="满意">满意</option>
+										<option value="非常满意">非常满意</option>
+										<option value="不满意">不满意</option>
+										<option value="非常不满意">非常不满意</option>
+									</select>
+								</td>
                             </tr>
                         </table>
                     </div>
@@ -255,6 +273,7 @@
 
     <script>
         var wid = helper.request.queryString("states");
+        var exportParams; // 导出参数
         if (wid) {
             $("#state").val(wid);
         }
@@ -265,12 +284,16 @@
             laydate.skin('blue');
             laydate({
                 elem: '#wjstarttime',
-                event: 'focus'
+                event: 'focus',
+                istime: true,
+                format: 'YYYY-MM-DD hh:mm:ss'
             });
 
             laydate({
                 elem: '#wjendtime',
-                event: 'focus'
+                event: 'focus',
+                istime: true,
+                format: 'YYYY-MM-DD hh:mm:ss'
             });
 
             laydate({
@@ -377,9 +400,12 @@
                         issatisfie: $("#issatisfie").val(), // 回访满意度
                         dealstarttime: $("#dealstarttime").val(), // 办理开始时间
                         dealstrendtime: $("#dealstrendtime").val(), // 办理结束时间
-                        //F_IsSatisfie: $("#F_IsSatisfie").val(),
+                        myd:$("#satisfaction").val(), //满意度
+                        dealtype: $("#dealtype").val(), //处理类型
                         token: $.cookie("token")
                     };
+                    // 导出参数
+                    exportParams = param;
                     return param;
                 },
                 onLoadSuccess: function (data) { //加载成功时执行
@@ -690,15 +716,6 @@
                 area: ['60%', '80%'], //宽高
             });
         }
-        //办理
-        //			function th(str) {
-        //				layer.open({
-        //					type: 2,
-        //					content: "../CommonHtml/tuihuisq.html?wid=" + str, //iframe的url，no代表不显示滚动条
-        //					title: '办理工单',
-        //					area: ['35%', '30%'], //宽高
-        //				});
-        //			}
         //申请延时
         function ys(str) {
             layer.open({
@@ -940,70 +957,8 @@
 
         };
         $(".exportFile").click(function () {
-            var usercode_ = $("#ZX").val(); //坐席
-            if (usercode_ != null) {
-                $(usercode_).each(function (i, n) {
-                    var obj1 = "";
-                    obj1 = n + ",";
-                    usercodeID += obj1;
-                });
-            } else {
-                usercodeID = "";
-            }
-
-            //      	调度员
-            var ddusercodeID = "";
-            var ddusercode_ = $("#yardman").val(); //坐席
-            if (ddusercode_ != null) {
-                $(ddusercode_).each(function (i, n) {
-                    var obj2 = "";
-                    obj2 = n + ",";
-                    ddusercodeID += obj2;
-                });
-            } else {
-                ddusercodeID = "";
-            }
-
-            var workid = $("#wids").val()
-            var key = $("#key").val() //=关键字
-            var tel = $("#tel").val() //=客户电话
-            var name = $("#name").val() //=客户名称
-            var usercode = usercodeID //=坐席工号
-            var ddusercode = ddusercodeID
-            var source = $("#source").val() //=来源&
-            var wjstarttime = $("#wjstarttime").val() //=开始时间
-            var wjendtime = $("#wjendtime").val() //=结束时间
-            var deptid = $("#PID").val()
-            var type = $("#type").val() //=工单类型
-            var bigtype = $("#bigtype").val()
-            var smalltype = $("#smalltype").val() //=小类别
-            var sourcearea = $("#sourceAreas").val() //区域
-            var state = $("#state").val() == undefined ? "" : $("#state").val() //=工单状态
-            var tab = 5;
-            var keyid = $("#keyid").val() //=关键词id
-            var dealtype = $("#dealtype").val()
-            //var F_IsSatisfie = $("#F_IsSatisfie").val()
-            var Issatisfie = $("#Issatisfie").val()
-            var isopen = $("#isopen").val() // 是否公开
-            var assuser = $("#assignUser").val() // 交办人
-            var splituser = $("#leaderCharge").val() // 分管领导
-            var isdb = $("#whetherSupervisor").val() // 是否督办
-            var issatisfie = $("#issatisfie").val() // 回访满意度
-            var dealstarttime = $("#dealstarttime").val() // 办理开始时间
-            var dealstrendtime = $("#dealstrendtime").val() // 办理结束时间
-
-            var url = huayi.config.callcenter_url + "WorkOrder/GetLDDealList?token=" + $.cookie("token");
-            //          + "&F_IsSatisfie=" + F_IsSatisfie
-            url += "&workid=" + workid + "&state=" + state + "&type=" + type + "&tab=" + tab + "&key=" + key +
-                "&tel=" +
-                tel + "&name=" + name + "&usercode=" + usercode + "&ddusercode=" + ddusercode + "&source=" +
-                source +
-                "&wjstarttime=" + wjstarttime + "&wjendtime=" + wjendtime + "&deptid=" + deptid +
-                "&sourcearea=" +
-                sourcearea +
-                "&bigtype=" + bigtype + "&smalltype=" + smalltype + "&keyid=" + keyid + "&dealtype=" +
-                dealtype + "&Issatisfie=" + Issatisfie + "&isopen=" + isopen + "&splituser=" + splituser + "&assuser=" + assuser + "&isdb=" + isdb + "&issatisfie=" + issatisfie + "&dealstarttime=" + dealstarttime + "&dealstrendtime=" + dealstrendtime + "&jianhang=1" + "&isdc=1";
-            window.location.href = url;
+            exportParams.isdc = 1;
+            exportFileFun("WorkOrder/GetLDDealList", exportParams)
         })
     </script>
 </body>

WebUI/CallCenterWeb.UI/MultimediaWorkOrder/auditorsAuditedMedia.html

@@ -776,7 +776,7 @@
         }
 
         //审核通过
-        function auditMultimediaThrough(str) {
+        function auditMultimediaThrough(str) { 
             layer.open({
                 type: 2,
                 content: "../CommonHtml/auditMultimedia.html?wid=" + str + "&nexttype=0", //iframe的url，no代表不显示滚动条

WebUI/CallCenterWeb.UI/MultimediaWorkOrder/haveAduitMedia.html

@@ -135,19 +135,9 @@
                                         <option value="">请选择</option>
                                     </select>
                                 </td>
-                                <th>发送短信：</th>
-                                <td>
-                                    <select class="form-control Min-width" id="issms">
-                                        <option value="">请选择</option>
-                                        <option value="0">未发短信</option>
-                                        <option value="1">已发短信</option>
-                                    </select>
-                                </td>
-                            </tr>
-                            <tr>
                                 <th>分管领导：</th>
                                 <td>
-                                    <select id="leaderCharge" class="form-control" name="select">
+                                    <select id="leaderCharge" class="form-control Min-width" name="select">
                                         <option value="">
                                             请选择
                                         </option>
@@ -160,6 +150,9 @@
                                     </select>
                                 </td>
                             </tr>
+                            <tr>
+                                
+                            </tr>
                         </table>
                     </div>
                 </div>

WebUI/CallCenterWeb.UI/MultimediaWorkOrder/haveDoneToAuditMedia.html

@@ -58,19 +58,11 @@
                                 <td>
                                     <input type="text" id="name" class="form-control" />
                                 </td>
-                                <!-- <th>工单状态：</th>
-                                <td>
-                                    <select name="" id="state" class="select">
-                                        <option value="" selected="selected">请选择</option>
-                                        <option value="0">新工单</option>
-                                        <option value="10">待审核</option>
-                                        <option value="6">已办理</option>
-                                    </select>
-                                </td> -->
-                                <th><span class="nameJustified">关键字：</span></th>
-                                <td>
-                                    <input type="text" placeholder="输入关键字" id="key" class="form-control Min-width" />
-                                    <botton class="btns Seach">搜索</botton>
+                                <th>办理时间：</th>
+                                <td colspan="3">
+                                    <input id="dealstarttime" class="photo x-color laydate-icon" type="text" autocomplete="off" style="height: 35px;" />
+                                    ——
+                                    <input id="dealstrendtime" class="photo x-color laydate-icon" type="text" autocomplete="off" style="height: 35px;" />
                                 </td>
                             </tr>
                             <tr>
@@ -88,12 +80,12 @@
                                         <option value="">请选择调度员</option>
                                     </select>
                                 </td>
-                                <th>反映区域：</th>
+                                <th><span class="nameJustified">关键字：</span></th>
                                 <td>
-                                    <select name="" id="sourceAreas" class="form-control Min-width">
-                                    </select>
-                                    <botton class="btns exportFile">导出</botton>
+                                    <input type="text" placeholder="输入关键字" id="key" class="form-control Min-width" />
+                                    <botton class="btns Seach">搜索</botton>
                                 </td>
+                                
                             </tr>
                             <tr>
                                 <th>承办单位：</th>
@@ -116,13 +108,11 @@
                                     <select class="form-control" id="type">
                                     </select>
                                 </td>
-                                <th>发送短信：</th>
+                                <th>反映区域：</th>
                                 <td>
-                                    <select class="form-control Min-width" id="issms">
-                                        <option value="">请选择</option>
-                                        <option value="0">未发短信</option>
-                                        <option value="1">已发短信</option>
+                                    <select name="" id="sourceAreas" class="form-control Min-width">
                                     </select>
+                                    <botton class="btns exportFile">导出</botton>
                                 </td>
                             </tr>
                         </table>
@@ -213,6 +203,7 @@
 
     <script>
         var db = 0;
+        var exportParams;
         $(document).ready(function () {
             var wid = helper.request.queryString("wid");
             if (wid) {
@@ -233,7 +224,18 @@
                 istime: true,
                 format: 'YYYY-MM-DD hh:mm:ss'
             });
-
+			laydate({
+                elem: '#dealstarttime',
+                event: 'focus',
+                istime: true,
+                format: 'YYYY-MM-DD hh:mm:ss'
+            });
+            laydate({
+                elem: '#dealstrendtime',
+                event: 'focus',
+                istime: true,
+                format: 'YYYY-MM-DD hh:mm:ss'
+            });
             load();
             
             $('.ul_tab li').click(function () {
@@ -311,8 +313,6 @@
                         workid: $("#wids").val(),
                         state: 6, //=工单状态
                         type: $("#type").val(), //=工单类型
-                        //bigtype: $("#bigtype").val(), //=大类别
-                        //smalltype: $("#smalltype").val(), //=小类别
                         key: $("#key").val(), //=关键字
                         tel: $("#tel").val(), //=客户电话
                         name: $("#name").val(), //=客户名称
@@ -323,6 +323,8 @@
                         starttime: $("#starttime").val(), //=开始时间
                         endtime: $("#endtime").val(), //=结束时间
                         deptid: $("#PID").val(),
+                        dealstarttime: $("#dealstarttime").val(), //办理开始时间
+                        dealstrendtime: $("#dealstrendtime").val(), //办理结束时间
                         tobereply: 1,
                         tab: 0,
                         type: $("#type").val(),
@@ -330,10 +332,11 @@
                         sourcearea: $("#sourceAreas").val(), //区域
                         issms: $("#issms").val(), //发送短信
                         jianhang: 1,
-                        // phoneType: 2, // 12345来电
                         db: db, // 热线件（db=0），督办件（db=1）
                         token: $.cookie("token"),
                     };
+                    // 导出参数
+                    exportParams = param;
                     return param;
                 },
                 onLoadSuccess: function (data) {
@@ -869,23 +872,35 @@
         }
         //审核通过
         function approved(str) {
+        	
             layer.confirm('确认审核通过吗？', {
                 btn: ['是', '否'] //按钮
             }, function () {
-                $.post(huayi.config.callcenter_url + 'WorkOrder/ToExamineWorkOrder', {
-                    workorderid: str,
-                    nexttype: 0, // 0审核通过 1审核不通过 2审核通过转办
-                    "token": $.cookie("token")
-                }, function(result) {
-                    result = JSON.parse(result);
-                    if(result.state.toLowerCase() == "success") {
-                        layer.msg("操作成功");
-                        //load();
-                        $("#orderlist").bootstrapTable('refresh');
-                    }
-                })
+            	
+                layer.confirm('是否发送短信？', {
+	                btn: ['是', '否'] //按钮
+	            }, function () {
+	                toExamineWorkOrder(str,1)
+	            },function(){
+	            	toExamineWorkOrder(str,0)
+	            });
+	            
             });
         }
+        function toExamineWorkOrder(str,issmsAudit){
+        	$.post(huayi.config.callcenter_url + 'WorkOrder/ToExamineWorkOrder', {
+                workorderid: str,
+                nexttype: 0, // 0审核通过 1审核不通过 2审核通过转办
+                issms:issmsAudit,
+                "token": $.cookie("token")
+            }, function(result) {
+                result = JSON.parse(result);
+                if(result.state.toLowerCase() == "success") {
+                    layer.msg("操作成功");
+                    $("#orderlist").bootstrapTable('refresh');
+                }
+            })
+        }
         //审核不通过
         function auditFailed(str) {
             layer.open({
@@ -1082,6 +1097,11 @@
                 $("audio")[0].pause();
             }
         }
+        // 导出文件
+        $(".exportFile").click(function() {
+            exportParams.isdc = 1;
+            exportFileFun("WorkOrder/GetZXDealList", exportParams)
+        })
     </script>
 </body>
 

WebUI/CallCenterWeb.UI/MultimediaWorkOrder/messagesArtificialBadReviewMedia.html

@@ -115,25 +115,8 @@
                                     <select class="form-control" id="type">
                                     </select>
                                 </td>
-                                <th>发送短信：</th>
-                                <td>
-                                    <select class="form-control Min-width" id="issms">
-                                        <option value="">请选择</option>
-                                        <option value="0">未发短信</option>
-                                        <option value="1">已发短信</option>
-                                    </select>
-                                </td>
-                            </tr>
-                            <tr>
-                                <th>用户角色：</th>
-                                <td>
-                                    <select id="edituser" class="form-control" name="select">
-                                        <option value="">
-                                            请选择
-                                        </option>
-                                    </select>
-                                </td>
                             </tr>
+                            
                         </table>
                     </div>
                 </div>

WebUI/CallCenterWeb.UI/MultimediaWorkOrder/messagesArtificialHighPraiseMedia.html

@@ -115,25 +115,8 @@
                                     <select class="form-control" id="type">
                                     </select>
                                 </td>
-                                <th>发送短信：</th>
-                                <td>
-                                    <select class="form-control Min-width" id="issms">
-                                        <option value="">请选择</option>
-                                        <option value="0">未发短信</option>
-                                        <option value="1">已发短信</option>
-                                    </select>
-                                </td>
-                            </tr>
-                            <tr>
-                                <th>用户角色：</th>
-                                <td>
-                                    <select id="edituser" class="form-control" name="select">
-                                        <option value="">
-                                            请选择
-                                        </option>
-                                    </select>
-                                </td>
                             </tr>
+                            
                         </table>
                     </div>
                 </div>

WebUI/CallCenterWeb.UI/MultimediaWorkOrder/messagesDefaultHighPraiseMedia.html

@@ -115,25 +115,8 @@
                                     <select class="form-control" id="type">
                                     </select>
                                 </td>
-                                <th>发送短信：</th>
-                                <td>
-                                    <select class="form-control Min-width" id="issms">
-                                        <option value="">请选择</option>
-                                        <option value="0">未发短信</option>
-                                        <option value="1">已发短信</option>
-                                    </select>
-                                </td>
-                            </tr>
-                            <tr>
-                                <th>用户角色：</th>
-                                <td>
-                                    <select id="edituser" class="form-control" name="select">
-                                        <option value="">
-                                            请选择
-                                        </option>
-                                    </select>
-                                </td>
                             </tr>
+                            
                         </table>
                     </div>
                 </div>

WebUI/CallCenterWeb.UI/MultimediaWorkOrder/messagesReviewedMedia.html

@@ -57,15 +57,6 @@
                                 <td>
                                     <input type="text" id="name" class="form-control" />
                                 </td>
-                                <!-- <th>工单状态：</th>
-                                <td>
-                                    <select name="" id="state" class="select">
-                                        <option value="" selected="selected">请选择</option>
-                                        <option value="0">新工单</option>
-                                        <option value="10">待审核</option>
-                                        <option value="6">已办理</option>
-                                    </select>
-                                </td> -->
                                 <th><span class="nameJustified">关键字：</span></th>
                                 <td>
                                     <input type="text" placeholder="输入关键字" id="key" class="form-control Min-width" />
@@ -115,24 +106,7 @@
                                     <select class="form-control" id="type">
                                     </select>
                                 </td>
-                                <th>发送短信：</th>
-                                <td>
-                                    <select class="form-control Min-width" id="issms">
-                                        <option value="">请选择</option>
-                                        <option value="0">未发短信</option>
-                                        <option value="1">已发短信</option>
-                                    </select>
-                                </td>
-                            </tr>
-                            <tr>
-                                <th>用户角色：</th>
-                                <td>
-                                    <select id="edituser" class="form-control" name="select">
-                                        <option value="">
-                                            请选择
-                                        </option>
-                                    </select>
-                                </td>
+                                
                             </tr>
                         </table>
                     </div>

WebUI/CallCenterWeb.UI/OtherPhoneManagement/haveDoneToAuditOtherPhone.html

@@ -870,31 +870,34 @@
         }
         //审核通过
         function approved(str) {
+        	
             layer.confirm('确认审核通过吗？', {
                 btn: ['是', '否'] //按钮
             }, function () {
-                $.post(huayi.config.callcenter_url + 'WorkOrder/ToExamineWorkOrder', {
-                    workorderid: str,
-                    nexttype: 0, // 0审核通过 1审核不通过 2审核通过转办
-                    "token": $.cookie("token")
-                }, function(result) {
-                    result = JSON.parse(result);
-                    if(result.state.toLowerCase() == "success") {
-                        layer.msg("操作成功");
-                        //load();
-                        $("#orderlist").bootstrapTable('refresh');
-                    }
-                })
+            	
+                layer.confirm('是否发送短信？', {
+	                btn: ['是', '否'] //按钮
+	            }, function () {
+	                toExamineWorkOrder(str,1)
+	            },function(){
+	            	toExamineWorkOrder(str,0)
+	            });
+	            
             });
         }
-        //审核不通过
-        function auditFailed(str) {
-            layer.open({
-                type: 2,
-                content: "../CommonHtml/haveDoneToAuditOperation.html?wid=" + str + "&nexttype=1", //iframe的url，no代表不显示滚动条
-                title: "审核不通过",
-                area: ["50%", "50%"], //宽高
-            });
+        function toExamineWorkOrder(str,issmsAudit){
+        	$.post(huayi.config.callcenter_url + 'WorkOrder/ToExamineWorkOrder', {
+                workorderid: str,
+                nexttype: 0, // 0审核通过 1审核不通过 2审核通过转办
+                issms:issmsAudit,
+                "token": $.cookie("token")
+            }, function(result) {
+                result = JSON.parse(result);
+                if(result.state.toLowerCase() == "success") {
+                    layer.msg("操作成功");
+                    $("#orderlist").bootstrapTable('refresh');
+                }
+            })
         }
         //审核通过转办
         function approvedComplaint(str) {

WebUI/CallCenterWeb.UI/Report/CallTime.html

@@ -161,9 +161,11 @@
 							var content = data.rows;
 							$(".tbody").html("");
 							for(var i = 0; i < content.length; i++) {
-							    $("<tr><td>" + content[i].时间 + "</td><td>" + content[i].电话呼入次数 + "</td><td>" + content[i].电话呼出次数 + "</td><td>" + content[i].正常接听次数 + "</td><td>" + content[i].未接通次数 + "</td><td>" + content[i].主动放弃次数 + "</td><td>" + content[i].电话骚扰次数 + "</td><td>" + content[i].平均呼入时间 + "</td><td>" + content[i].峰值排队人数 + "</td></tr>").appendTo(".hwbb tbody");
-							    // $("<tr><td>" + content[i].时间 + "</td><td>" + content[i].电话呼入次数 + "</td><td>" + content[i].电话呼出次数 + "</td><td>" + content[i].正常呼入接听次数 + "</td><td>" + content[i].呼入未接通次数 + "</td><td>" + content[i].呼入主动放弃次数 + "</td><td>" + content[i].电话骚扰次数 + "</td><td>" + content[i].平均呼入时间 + "</td><td>" + content[i].峰值排队人数 + "</td></tr>").appendTo(".hwbb tbody");
-								//$("<tr><td>" + content[i].时间 + "</td><td>" + content[i].电话呼入次数 + "</td><td>" + content[i].电话呼出次数 + "</td><td>" + content[i].正常接听次数 + "</td><td>" + content[i].语音留言次数 + "</td><td>" + content[i].主动放弃次数 + "</td><td>" + content[i].平均呼入时间 + "</td></tr>").appendTo(".hwbb tbody");
+							    $("<tr><td>" + content[i].时间 + "</td><td>" + content[i].电话呼入次数 + "</td><td>" 
+							    + content[i].电话呼出次数 + "</td><td>" + content[i].正常接听次数 + "</td><td>" 
+							    + content[i].未接通次数 + "</td><td>" + content[i].主动放弃次数 + "</td><td>" 
+							    + content[i].电话骚扰次数 + "</td><td>" + content[i].平均呼入时间 + "</td><td>" 
+							    + content[i].峰值排队人数 + "</td><td>"+ content[i].正常呼出接听次数 + "</td></tr>").appendTo(".hwbb tbody");
 							}
 						}
 					}

WebUI/CallCenterWeb.UI/ReportForm/superviseReport.html

@@ -108,18 +108,11 @@
                             <tr>
                                 <th data-field="" data-formatter="serialNumber" data-align="center">序号</th>
                                 <th data-field="name" data-align="center">人员</th>
-                                <!-- <th data-field="date" data-align="center">日期</th> -->
-                                </th>
-                                <th data-field="Checkcount" data-align="center" data-formatter="superviseCheck">督办查收量
-                                </th>
-                                <th data-field="distribute" data-align="center" data-formatter="superviseDispatch">
-                                    督办派单量</th>
-                                <th data-field="returncount" data-align="center" data-formatter="superviseReturn">督办退回量
-                                </th>
-                                <th data-field="Closecount" data-align="center" data-formatter="superviseClosed">督办结案量
-                                </th>
-                                <th data-field="upcomingcount" data-align="center" data-formatter="superviseUpcoming">
-                                    督办待办量</th>
+                                <th data-field="Checkcount" data-align="center" data-formatter="superviseCheck">督办查收量</th>
+                                <th data-field="distribute" data-align="center" data-formatter="superviseDispatch">督办派单量</th>
+                                <th data-field="returncount" data-align="center" data-formatter="superviseReturn">督办退回量</th>
+                                <th data-field="Closecount" data-align="center" data-formatter="superviseClosed">督办结案量</th>
+                                <th data-field="upcomingcount" data-align="center" data-formatter="superviseUpcoming">督办待办量</th>
                             </tr>
                         </thead>
                     </table>

WebUI/CallCenterWeb.UI/TelCall/CallRecord.html

@@ -213,10 +213,7 @@
                             </td>
                             <th>受话坐席：</th>
                             <td>
-                                <select id="seat" class="selectpicker show-tick form-control" multiple
-                                    data-live-search="true">
-                                    <!-- <option value="">全部</option> -->
-                                </select>
+                                <select id="seat" class="selectpicker show-tick form-control" multiple data-live-search="true"></select>
                             </td>
                             <th>通话类型：</th>
                             <td>
@@ -235,12 +232,8 @@
                             <th>查询类型：</th>
                             <td>
                                 <select id="islike" class="form-control" name="select">
-                                    <option value="1">
-                                        模糊查询
-                                    </option>
-                                    <option value="0">
-                                        精确查询
-                                    </option>
+                                    <option value="1">模糊查询</option>
+                                    <option value="0">精确查询</option>
                                 </select>
                             </td>
                             <th><span class="nameJustified">时间：</span></th>
@@ -255,36 +248,36 @@
                             <th><span class="nameJustified">坐席组：</span></th>
                             <td>
                                 <select id="agentGroup" class="form-control" name="select">
-                                    <option value="">
-                                        请选择
-                                    </option>
+                                    <option value="">请选择</option>
                                 </select>
                             </td>
                             <th><span class="nameJustified">未接通：</span></th>
                             <td>
                                 <select id="notconnected" class="form-control" name="select">
-                                    <option value="">
-                                        请选择
-                                    </option>
-                                    <option value="1">
-                                        呼入至今未接通
-                                    </option>
+                                    <option value="">请选择</option>
+                                    <option value="1">呼入至今未接通</option>
+                                </select>
+                            </td>
+                            <th>是否回拨</th>
+                            <td>
+                                <select id="callback" class="form-control" name="select">
+                                    <option value="">请选择</option>
+                                    <option value="1">已回拨</option>
+                                    <option value="2">未回拨</option>
                                 </select>
                             </td>
                         </tr>
-                        <!-- <tr>
-                            <td colspan="2">
+                        <tr>
+                        	
+                            <th><span>等待时长：</span></th>
+                            <td>
+                                <input id="WaitTime" class="form-control" type="text"placeholder="输入数字，单位s"/>
                             </td>
-                        </tr> -->
+                            
+                        </tr>
                     </tbody>
                 </table>
             </div>
-            <!-- <ul> -->
-            <!-- <a class="sc_btn Ss Block">搜索</a> -->
-            <!--<li>
-                            <a class="sc_btn Gj  Block">高级搜索</a>
-                        </li>-->
-            <!-- </ul> -->
         </div>
         <div style="width: 100%;padding: 10px;">
             <table id="list" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
@@ -294,7 +287,6 @@
                         <th data-field="CallNumber" data-align="center" data-formatter="formatterCallNum">电话号码</th>
                         <th data-field="FilePath" data-formatter="setCode" data-align="center">录音</th>
                         <th data-field="CallType" data-formatter="callType" data-align="center">呼叫方向</th>
-                        <!--<th data-field="DealType" data-formatter="dealType" data-align="center">是否回访</th>-->
                         <th data-field="CallState" data-formatter="states" data-align="center">呼叫状态</th>
                         <th data-field="ActionType" data-formatter="ActionType" data-align="center">呼叫类型</th>
                         <th data-field="TypeName" data-align="center">通话类型</th>
@@ -308,6 +300,7 @@
                         <th data-field="EndTime" data-align="center">结束时间</th>
                         <th data-field="TalkLongTime" data-align="center" data-formatter="ftime">通话时长</th>
                         <th data-field="RingLongTime" data-align="center" data-formatter="ftime">振铃时长</th>
+                        <th data-field="WaitTime" data-align="center" data-formatter="ftime">等待时长</th>
                         <th data-field="LongTime" data-align="center" data-formatter="ftime">总时长</th>
                         <th data-field="PhoneType" data-align="center">电话类别</th>
                         <th data-field="Callback" data-align="center" data-formatter="formatCallback">是否回拨</th>
@@ -543,6 +536,8 @@
                         param.islike = $("#islike").val(); // 查询类型
                         param.group = $("#agentGroup").val(); // 坐席组
                         param.notconnected = $("#notconnected").val(); // 未接通
+                        param.callback = $("#callback").val(); // 是否回拨
+                        param.WaitTime = $("#WaitTime").val(); // 等待时长
                     } else if (stype == '2') {
                         param.usercode = $("#ss_seat").val();
                         param.tel = $("#ss_tel").val();
@@ -558,6 +553,8 @@
                         param.islike = $("#islike").val(); // 查询类型
                         param.group = $("#agentGroup").val(); // 坐席组
                         param.notconnected = $("#notconnected").val(); // 未接通
+                        param.callback = $("#callback").val(); // 是否回拨
+                        param.WaitTime = $("#WaitTime").val(); // 等待时长
                     }
                     return param;
                 },
@@ -664,15 +661,6 @@
             }
         }
 
-        ////回访
-        //function dealType(val) {
-        //    if (val == 1) {
-        //        return '<div >已回访</div>';
-        //    } else {
-        //        return '';
-        //    }
-        //}
-
         //处理
         function isDeal(val) {
             if (val == 0) {

WebUI/CallCenterWeb.UI/TelCall/uplinkSMSList.html

@@ -44,20 +44,13 @@
 							<li>电话号码：<input class="photo x-color" type="text" id="tel" /></li>
 							<li>开始时间：<input class="photo x-color laydate-icon" type="text" id="lysj" /></li>
 							<li>结束时间：<input class="laydate-icon photo x-color " type="text" id="clsj" /></li>
-							<li class="appraise" style="display: none;">
-								短信评议：
-								<select id="str_type">
-									<option value="">请选择</option>
-									<option value="0">网站</option>
-									<option value="1">短信</option>
-								</select>
-							</li>
+							
 							<li class="accept" style="display: none;">
 								受理状态：
 								<select id="acceptance">
 									<option value="">请选择</option>
-									<option value="1">网站</option>
-									<option value="2">短信</option>
+									<option value="1">已受理</option>
+									<option value="2">未受理</option>
 								</select>
 							</li>
 							<li>
@@ -74,6 +67,9 @@
 							<th data-field="CallerNum" data-align="center">电话号码</th>
 							<th data-field="Content" data-align="center" >内容</th>
 							<th data-field="RecvTime" data-align="center">接收时间</th>
+							
+							<th data-field="type" data-align="center" data-formatter="typeState" class="accept">受理状态</th>
+							
 							<th data-field="SMSID" data-formatter="dispose" data-align="center">操作</th>
 						</tr>
 					</thead>
@@ -107,25 +103,34 @@
 				});
 
 				initTable();
-				if (type==="1") {
+				if(type==="1"){
 					$(".nowPosition").text("短信评议")
-					$(".appraise").show()
+					$(".accept").hide()
 				}else if(type==="2"){
 					$(".nowPosition").text("短信受理")
 					$(".accept").show()
 				}
 			})
 			function dispose(val,row){
+//				row.CallerNum
         		if (!row.F_Name) {
-	               return '<a class="xg" onclick="addWorkOrder(\'' + val + '\')" title="添加工单">添加工单</a>';
+	               return '<a class="xg" onclick="addWorkOrder(' + val+","+row.CallerNum+')" title="添加工单">添加工单</a>';
 	            } else {
 	                return '<a class="xg" onclick="ckxq(\'' + row.F_Name + '\')" title="点击查看工单详情">' + row.F_Name + '</a>';
 	            }
 			}
+			function typeState(val,row){
+				if (row.F_Name) {
+					return "已受理"
+				} else{
+					return "未受理"
+				}
+			}
 			// 添加工单
-	        function addWorkOrder(str) {
+	        function addWorkOrder(str,callerNum) {
+	        	
 	            if (str) {
-	            	var turnLink = "./Appeal/AddAppeal.html?SMSID=" + str
+	            	var turnLink = "./Appeal/AddAppeal.html?SMSID=" + str+"&callerNum="+callerNum
 	            	top.turnIframe(turnLink)
 	            }
 	        }

WebUI/CallCenterWeb.UI/commentList/commentList.html

@@ -225,7 +225,7 @@
 									</td>
 								</tr>
 								<tr>
-									<th>评议类型：</th>
+									<th>评议方式：</th>
 									<td>
 										<select id="commentType" class="form-control" name="select">
 											<option value="">
@@ -250,6 +250,14 @@
 											<option value="非常不满意">非常不满意</option>
 										</select>
 									</td>
+									<th>评议类型：</th>
+									<td>
+										<select id="str_type" class="form-control Min-width" name="select">
+											<option value="">请选择</option>
+											<option value="0">网站</option>
+											<option value="1">短信</option>
+										</select>
+									</td>
 								</tr>
 							</table>
 						</div>
@@ -464,6 +472,7 @@
 							zdpy: zdpy, // 自动评议
 							smpy: smpy, // 市民评议
 							myd: $("#satisfaction").val(), // 满意度
+							str_type:$("#str_type").val(), //
 							token: $.cookie("token"),
 						};
 						// 导出参数

WebUI/CallCenterWeb.UI/css/home.css

@@ -1404,8 +1404,20 @@ ul.ztree {
 	background-color:#DAF3F8 !important;
 }
 
+.list tr td{
+	border-top: 1px solid #8D9EA6 !important;
+	border-left: 1px solid #8D9EA6 !important;
+}
 
+.bootstrap-table .table{
+	border-bottom: 1px solid #8D9EA6 !important;
+	border-right: 1px solid #8D9EA6 !important;
+}
 
+.bootstrap-table .table > thead > tr > th{
+	border-bottom: 1px solid #8D9EA6 !important;
+	border-right: 1px solid #8D9EA6 !important;
+}
 
 
 

WebUI/CallCenterWeb.UI/home.html

@@ -706,11 +706,13 @@
 	                                <thead>
 	                                    <tr>
 	                                    	<th data-field="" data-align="center" data-formatter="Code">编号</th>
-	                                        <th data-field="F_WorkOrderId" data-formatter="GetLink">工单编号</th>
-	                                        <th data-field="F_CreateTime">创建时间</th>
-	                                        <th data-field="F_ComContent" data-width="100px" data-formatter="formatterResult">工单内容</th>
-	                                        <th data-field="F_Result" data-width="100px" data-formatter="formatterResult">处理内容</th>
+	                                        <th data-field="F_WorkOrderId" data-formatter="GetLink" data-width="120px">工单编号</th>
+	                                        <th data-field="F_CreateTime" data-width="100px">创建时间</th>
+	                                        <th data-field="F_ComContent"  data-formatter="formatterResult">工单内容</th>
+	                                        <th data-field="F_Result" data-formatter="formatterResult">处理内容</th>
 	                                        <th data-field="F_WorkState" data-formatter="historyOrderStates">工单状态</th>
+	                                        <th data-field="F_WorkOrderId" data-formatter="historyOrderOperation">操作</th>
+	                                        
 	                                    </tr>
 	                                </thead>
 	                                <tbody class="list"></tbody>

WebUI/CallCenterWeb.UI/js/index.js

@@ -1357,7 +1357,7 @@ function recording(ele) {
 
 function GetLink(val) {
     if (val) {
-        return "<a onclick=\"ckxq('" + val + "')\">" + val + "</a>";
+        return "<a onclick=\"ckxq('" + val + "')\" style='word-break: break-all;'>" + val + "</a>";
     } else {
         return "";
     }
@@ -1366,8 +1366,8 @@ function formatterResult(val) {
     if (val) {
 //  	+ ' title="' + val + '" ';
         var strResult = val;
-        if (strResult.length > 25) {
-            strResult = strResult.substring(0, 25) + "...";
+        if (strResult.length > 20) {
+            strResult = strResult.substring(0, 20) + "...";
         }
         strResult ="<div title='"+val+"'>"+strResult+"</div>"
         return strResult;