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  1. <!DOCTYPE html>
  2. <html>
  3. <head>
  4. <meta charset="UTF-8" />
  5. <title>已办待回访</title>
  6. <script src="../Script/Common/huayi.load.js"></script>
  7. <script src="../Script/Common/huayi.config.js"></script>
  8. <link rel="stylesheet" href="../css/bootstrap-select.css" />
  9. <link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
  10. <link rel="stylesheet" href="../css/init.css" />
  11. <link rel="stylesheet" href="../js/layui/css/layui.css">
  12. <link rel="stylesheet" href="../css/WorkOrder/WorkOrderList.css">
  13. </head>
  14. <body class="gray-bg">
  15. <div class="wrapper wrapper-content animated fadeInRight">
  16. <div class="daoHang clearfix">
  17. <div class="dhLeft">
  18. <sapn>
  19. <i class="syIcon"></i>位置:
  20. <a href="javaScript:;" id="ReIndex">首页</a>&gt;
  21. <a href="javaScript:;">工单处理</a>&gt;
  22. <a href="" class="nowPosition">已办待回访</a>
  23. </sapn>
  24. </div>
  25. <div class="dhRight">
  26. <a href="" title="刷新"><i class="fa fa-refresh"></i></a>
  27. </div>
  28. </div>
  29. <div style="padding: 10px" class="tj_content clearFix">
  30. <div style="padding: 10px" class="tj_content clearFix">
  31. <div>
  32. <span>【搜索信息】</span>
  33. <div class="box_content">
  34. <table id="sqzx" style="width: 100%;" border="0" cellspacing="0" cellpadding="0">
  35. <tr>
  36. <th>工单来源:</th>
  37. <td>
  38. <select class="form-control" id="source">
  39. </select>
  40. </td>
  41. <th>来电号码:</th>
  42. <td>
  43. <input type="text" id="tel" class="form-control" />
  44. </td>
  45. <th>录入时间:</th>
  46. <td colspan="3">
  47. <input type="text" id="starttime" class="photo x-color laydate-icon"
  48. autocomplete="off" style="height: 35px;" />&nbsp;——&nbsp;<input type="text"
  49. id="endtime" class="photo x-color laydate-icon" autocomplete="off"
  50. style="height: 35px;" />
  51. </td>
  52. </tr>
  53. <tr>
  54. <th>事项编号:</th>
  55. <td>
  56. <input type="text" placeholder="输入工单号" id="wids" class="form-control" />
  57. </td>
  58. <th><span class="nameJustified">来电人:</span></th>
  59. <td>
  60. <input type="text" id="name" class="form-control" />
  61. </td>
  62. <th>办理时间:</th>
  63. <td colspan="3">
  64. <input type="text" id="dealstarttime" class="photo x-color laydate-icon"
  65. autocomplete="off" style="height: 35px;" />&nbsp;——&nbsp;<input type="text"
  66. id="dealstrendtime" class="photo x-color laydate-icon" autocomplete="off"
  67. style="height: 35px;" />
  68. </td>
  69. </tr>
  70. <tr>
  71. <th>受话坐席:</th>
  72. <td>
  73. <select id="ZX" name="select" class="selectpicker show-tick form-control" multiple
  74. data-live-search="true">
  75. <option value="">请选择坐席</option>
  76. </select>
  77. </td>
  78. <th><span class="nameJustified">审核员:</span></th>
  79. <td>
  80. <select id="yardman" name="select" class="selectpicker show-tick form-control"
  81. multiple data-live-search="true">
  82. <option value="">请选择调度员</option>
  83. </select>
  84. </td>
  85. <th><span class="nameJustified">关键字:</span></th>
  86. <td>
  87. <input type="text" placeholder="输入关键字" id="key" class="form-control Min-width" />
  88. <botton class="btns Seach">搜索</botton>
  89. </td>
  90. </tr>
  91. <tr>
  92. <th>承办单位:</th>
  93. <td style="position: relative;">
  94. <div class="inpBox">
  95. <input type="text" class="inps" />
  96. <i class="Cleans fa fa-close"></i>
  97. <i class="xl xl_one"></i>
  98. <div class="addTree xlAdd">
  99. <ul id="addTreeDemo" class="ztree"></ul>
  100. </div>
  101. </div>
  102. <div class="selDpart1">
  103. <ul id="sponsor">
  104. </ul>
  105. </div>
  106. </td>
  107. <th>来电类型:</th>
  108. <td>
  109. <select class="form-control" id="type">
  110. </select>
  111. </td>
  112. <th>反映区域:</th>
  113. <td>
  114. <select name="" id="sourceAreas" class="form-control Min-width">
  115. </select>
  116. <botton class="btns exportFile">导出</botton>
  117. </td>
  118. </tr>
  119. <tr>
  120. <th>反映类别:</th>
  121. <td class="reflectCategory-wrapper">
  122. <input type="text" id="reflectCategory" class="form-control" autocomplete="off" />
  123. <i class="CleansReactionCategory fa fa-close"></i>
  124. <input type="hidden" id="keyid" />
  125. <div class="reflectCategoryList-wrapper">
  126. <ul id="reflectCategoryList">
  127. </ul>
  128. </div>
  129. </td>
  130. <th><span class="nameJustified">交办人:</span></th>
  131. <td>
  132. <select id="assignUser" name="select" class="selectpicker show-tick form-control" data-live-search="true">
  133. <option value="">请选择</option>
  134. </select>
  135. </td>
  136. <th>发送短信:</th>
  137. <td>
  138. <select class="form-control Min-width" id="issms">
  139. <option value="">请选择</option>
  140. <option value="0">未发短信</option>
  141. <option value="1">已发短信</option>
  142. </select>
  143. </td>
  144. </tr>
  145. <tr>
  146. <th>分管领导:</th>
  147. <td>
  148. <select id="leaderCharge" class="form-control" name="select">
  149. <option value="">
  150. 请选择
  151. </option>
  152. <option value="省长">
  153. 省长
  154. </option>
  155. <option value="市长">
  156. 市长
  157. </option>
  158. </select>
  159. </td>
  160. </tr>
  161. </table>
  162. </div>
  163. </div>
  164. <div>
  165. <ul class="nav nav-tabs ul_tab" role="tablist">
  166. <li class="active">
  167. <a>多媒体件</a>
  168. </li>
  169. <li>
  170. <a>督办件</a>
  171. </li>
  172. </ul>
  173. <div style="width: 100%; padding: 10px">
  174. <table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams"
  175. data-pagination="true">
  176. <thead>
  177. <tr>
  178. <th data-formatter="serialNumber" data-align="center">
  179. 序号
  180. </th>
  181. <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">
  182. 工单单号
  183. </th>
  184. <th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">
  185. 诉求标题
  186. </th>
  187. <th data-field="DeptName" data-align="center">
  188. 承办单位
  189. </th>
  190. <!-- <th data-field="OtherDeptName" data-align="center">
  191. 协办单位
  192. </th> -->
  193. <th data-field="UserName" data-align="center">
  194. 受理人
  195. </th>
  196. <th data-field="F_WorkState" data-align="center" data-formatter="States">
  197. 办理状态
  198. </th>
  199. <th data-field="OverState" data-formatter="OverTime" data-align="center">
  200. 时限
  201. </th>
  202. <th data-field="LimitTime" data-formatter="BanTime" data-align="center">
  203. 办理时限
  204. </th>
  205. <!--<th
  206. data-field="FilePath"
  207. data-formatter="setCode"
  208. data-align="center"
  209. >
  210. 录音
  211. </th>-->
  212. <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">
  213. 操作
  214. </th>
  215. </tr>
  216. </thead>
  217. <tbody class="list"></tbody>
  218. </table>
  219. </div>
  220. </div>
  221. </div>
  222. </div>
  223. <!--下载框-->
  224. <div class="t-shade lyxz">
  225. <div class="shade_k">
  226. <div class="shade_title">
  227. <span>录音播放与下载<srong class="cknum"></srong></span>
  228. <span class="setwin gbly"><a>x</a></span>
  229. </div>
  230. <div class="shade_content">
  231. <div class="Ly_box audiojs"></div>
  232. </div>
  233. </div>
  234. </div>
  235. <input type="hidden" id="PID" />
  236. <input type="hidden" id="Dpment" />
  237. </div>
  238. <script src="../js/layui/layui.js"></script>
  239. <script src="../js/bootstrap-select.js"></script>
  240. <script src="../css/laydate/laydate.js"></script>
  241. <script src="../My97DatePicker/WdatePicker.js"></script>
  242. <script src="../js/zTree/jquery.ztree.core.js"></script>
  243. <script src="../js/search/screen.js"></script>
  244. <script src="../js/WorkOrder/WorkOrderList.js"></script>
  245. <script>
  246. var db = 0;
  247. $(document).ready(function () {
  248. var wid = helper.request.queryString("wid");
  249. if (wid) {
  250. $("#tel").val(wid);
  251. load();
  252. }
  253. laydate.skin('blue');
  254. laydate({
  255. elem: '#starttime',
  256. event: 'focus',
  257. istime: true,
  258. format: 'YYYY-MM-DD hh:mm:ss'
  259. });
  260. laydate({
  261. elem: '#endtime',
  262. event: 'focus',
  263. istime: true,
  264. format: 'YYYY-MM-DD hh:mm:ss'
  265. });
  266. laydate({
  267. elem: '#dealstarttime',
  268. event: 'focus',
  269. istime: true,
  270. format: 'YYYY-MM-DD hh:mm:ss'
  271. });
  272. laydate({
  273. elem: '#dealstrendtime',
  274. event: 'focus',
  275. istime: true,
  276. format: 'YYYY-MM-DD hh:mm:ss'
  277. });
  278. load();
  279. // 获取交办人
  280. getMultimediaPersonnel($("#assignUser"))
  281. $('.ul_tab li').click(function () {
  282. $(this).addClass("active").siblings().removeClass("active");
  283. var index = $(this).index();
  284. if (index === 0) {
  285. db = 0;
  286. } else if (index === 1) {
  287. db = 1
  288. }
  289. load();
  290. })
  291. });
  292. //关闭录音弹出
  293. $(".gbly").click(function () {
  294. $(".lyxz").removeClass("cx");
  295. $("audio")[0].pause();
  296. });
  297. $("#orderlist").on("click-row.bs.table", function (e, row, ele) {
  298. $(".success").removeClass("success"); //去除之前选中的行的,选中样式
  299. $(ele).addClass("success"); //添加当前选中的 success样式用于区别
  300. });
  301. //获取查询信息
  302. function load() {
  303. //坐席
  304. var usercodeID = "";
  305. var usercode_ = $("#ZX").val(); //坐席
  306. if (usercode_ != null) {
  307. $(usercode_).each(function (i, n) {
  308. var obj1 = "";
  309. obj1 = n + ",";
  310. usercodeID += obj1;
  311. });
  312. } else {
  313. usercodeID = "";
  314. }
  315. // 调度员
  316. var ddusercodeID = "";
  317. var ddusercode_ = $("#yardman").val(); //坐席
  318. if (ddusercode_ != null) {
  319. $(ddusercode_).each(function (i, n) {
  320. var obj2 = "";
  321. obj2 = n + ",";
  322. ddusercodeID += obj2;
  323. });
  324. } else {
  325. ddusercodeID = "";
  326. }
  327. //先销毁表格
  328. $("#orderlist").bootstrapTable("destroy");
  329. //初始化表格,动态从服务器加载数据
  330. $("#orderlist").bootstrapTable({
  331. method: "get", //使用get请求到服务器获取数据
  332. url: huayi.config.callcenter_url + "WorkOrder/GetZXDealList", //获取数据的Servlet地址
  333. contentType: "application/x-www-form-urlencoded",
  334. striped: true, //表格显示条纹
  335. pagination: true, //启动分页
  336. pageSize: 10, //每页显示的记录数
  337. pageNumber: 1, //当前第几页
  338. pageList: [10, 20, 50, 100], //记录数可选列表
  339. search: false, //是否启用查询
  340. showColumns: false, //显示下拉框勾选要显示的列
  341. showRefresh: false, //显示刷新按钮
  342. sidePagination: "server", //表示服务端请求
  343. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  344. //设置为limit可以获取limit, offset, search, sort, order
  345. queryParamsType: "undefined",
  346. queryParams: function queryParams(params) {
  347. //设置查询参数
  348. //alert(params.pageNumber)
  349. var param = {
  350. page: params.pageNumber,
  351. pagesize: params.pageSize,
  352. workid: $("#wids").val(),
  353. state: 6, //=工单状态
  354. // type: $("#type").val(), //=工单类型
  355. //bigtype: $("#bigtype").val(), //=大类别
  356. //smalltype: $("#smalltype").val(), //=小类别
  357. key: $("#key").val(), //=关键字
  358. tel: $("#tel").val(), //=客户电话
  359. name: $("#name").val(), //=客户名称
  360. usercode: usercodeID, //=坐席工号
  361. ddusercode: ddusercodeID,
  362. keyid: $("#keyid").val(), // 反映类别
  363. source: $("#source").val(), //=来源&
  364. starttime: $("#starttime").val(), //=开始时间
  365. endtime: $("#endtime").val(), //=结束时间
  366. deptid: $("#PID").val(),
  367. tobereply: 1,
  368. tab: 0,
  369. type: $("#type").val(),
  370. dealtype: $("#dealtype").val(),
  371. sourcearea: $("#sourceAreas").val(), //区域
  372. issms: $("#issms").val(), //发送短信
  373. splituser: $("#leaderCharge").val(), // 分管领导
  374. assignUser: $("#assignUser").val(), // 交办人
  375. dealstarttime: $("#dealstarttime").val(), // 办理开始时间
  376. dealstrendtime: $("#dealstrendtime").val(), // 办理结束时间
  377. jianhang: 1, // 多媒体
  378. db: db, // 热线件(db=0),督办件(db=1)
  379. token: $.cookie("token"),
  380. };
  381. return param;
  382. },
  383. onLoadSuccess: function (data) {
  384. //加载成功时执行
  385. // layer.msg("加载成功");
  386. //console.log(data);
  387. },
  388. onLoadError: function () {
  389. //加载失败时执行
  390. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  391. },
  392. });
  393. }
  394. //状态
  395. function States(val, row) {
  396. var html = "";
  397. switch (val + "") {
  398. case "0":
  399. html = "新工单";
  400. if (row.F_IsReturn == 1) {
  401. html = "新工单(回退)";
  402. }
  403. break;
  404. case "1":
  405. html = "待交办";
  406. break;
  407. case "2":
  408. html = '<span style="color:#FF0000;">待查收</span>';
  409. break;
  410. case "3":
  411. html = "退回审核中";
  412. break;
  413. case "4":
  414. html = "办理中";
  415. break;
  416. case "5":
  417. html = "延时审核";
  418. break;
  419. case "6":
  420. html = "已办理";
  421. break;
  422. case "7":
  423. html = "已回访";
  424. break;
  425. case "8":
  426. html = "重办中";
  427. break;
  428. case "9":
  429. html = "已结案";
  430. break;
  431. case "10":
  432. html = "待审核";
  433. break;
  434. case "11":
  435. html = "重办待交办";
  436. break;
  437. // case '12':
  438. // html = '待审核';
  439. // break;
  440. case "13":
  441. html = "重办驳回";
  442. break;
  443. }
  444. return html;
  445. }
  446. //音频
  447. function setCode(val) {
  448. if (val) {
  449. return (
  450. '<div class="imgs" style="cursor: pointer;">' +
  451. '<img src="../img/vice.png" alt="" onclick= "helper.luyin.view(this)" item="' +
  452. val +
  453. '" />' +
  454. "</div>"
  455. );
  456. } else {
  457. return "";
  458. }
  459. }
  460. //编号
  461. function serialNumber(val, row, index) {
  462. return index + 1;
  463. }
  464. function GetCont(val) {
  465. if (val) {
  466. var str = "<div ";
  467. if (val.length > 10) {
  468. str = str + ' title="' + val + '" ';
  469. val = val.substr(0, 10) + "...";
  470. }
  471. return str + ">" + val + "</div>";
  472. } else {
  473. return "";
  474. }
  475. }
  476. //操作
  477. function Dispose(val, row) {
  478. var Rows = row.Buttons;
  479. var html = "";
  480. for (var i = 0; i < Rows.length; i++) {
  481. var html1 = huayi.config.arr[Rows[i].key * 1 - 1];
  482. if (html1) {
  483. html1 = html1.replace("data", val);
  484. html1 = html1.replace("isProtect", row.F_IsProtect);
  485. html1 = html1.replace("row", row.F_MainDeptId);
  486. }
  487. bl
  488. html += html1;
  489. }
  490. return html;
  491. }
  492. //时限
  493. function OverTime(val, row) {
  494. if (val == 1) {
  495. return (
  496. '<div class="" style="cursor: pointer;">' +
  497. '<span class="Greens">' +
  498. row.GapTime +
  499. "</span>" +
  500. "</div>"
  501. );
  502. } else if (val == 2) {
  503. return (
  504. '<div class="" style="cursor: pointer;">' +
  505. '<span class="Yellows">' +
  506. row.GapTime +
  507. "</span>" +
  508. "</div>"
  509. );
  510. } else if (val == 3) {
  511. return (
  512. '<div class="" style="cursor: pointer;">' +
  513. '<span class="Reds">' +
  514. row.GapTime +
  515. "</span>" +
  516. "</div>"
  517. );
  518. }
  519. }
  520. //办理时限
  521. function BanTime(val) {
  522. if (val) {
  523. var time = val.substring(0, val.indexOf(" "));
  524. return (
  525. '<div class="" style="cursor: pointer;">' +
  526. "<span>" +
  527. time +
  528. "</span>" +
  529. "</div>"
  530. );
  531. }
  532. }
  533. //派单
  534. function pd(str) {
  535. layer.open({
  536. type: 2,
  537. content: "../CommonHtml/handle.html?wid=" + str, //iframe的url,no代表不显示滚动条
  538. title: "办理工单",
  539. area: ["87%", "80%"], //宽高
  540. });
  541. }
  542. //处理审核
  543. function auditdeal(str) {
  544. layer.open({
  545. type: 2,
  546. content: "../CommonHtml/processing_audit.html?wid=" + str, //iframe的url,no代表不显示滚动条
  547. title: "处理审核",
  548. area: ["80%", "80%"], //宽高
  549. });
  550. }
  551. //编辑
  552. function bj(str) {
  553. layer.open({
  554. type: 2,
  555. content: "../CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  556. title: "编辑工单",
  557. area: ["96%", "80%"], //宽高
  558. });
  559. }
  560. //删除
  561. function move(str) {
  562. layer.confirm(
  563. "确定删除工单?", {
  564. btn: ["是", "否"], //按钮
  565. },
  566. function () {
  567. $.post(
  568. huayi.config.callcenter_url +
  569. "WorkOrder/DelWorkOrder", {
  570. ids: str,
  571. token: $.cookie("token"),
  572. },
  573. function (result) {
  574. result = JSON.parse(result);
  575. if (result.state.toLowerCase() == "success") {
  576. debugger;
  577. layer.msg("删除成功");
  578. $("#orderlist").bootstrapTable("refresh");
  579. }
  580. }
  581. );
  582. }
  583. );
  584. }
  585. //提交
  586. function tj(str) {
  587. layer.confirm(
  588. "确定要提交工单么?", {
  589. btn: ["确定", "取消"], //按钮
  590. },
  591. function () {
  592. //请求后台数据
  593. /*发送请求*/
  594. $.post(
  595. huayi.config.callcenter_url +
  596. "WorkOrder/SubmitWorkOrder", {
  597. ids: str,
  598. token: $.cookie("token"),
  599. },
  600. function (result) {
  601. result = JSON.parse(result);
  602. if (result.state.toLowerCase() == "success") {
  603. layer.msg("提交成功");
  604. $("#orderlist").bootstrapTable("refresh");
  605. //load();
  606. }
  607. }
  608. );
  609. }
  610. );
  611. }
  612. //交办
  613. function jb(str) {
  614. layer.open({
  615. type: 2,
  616. content: "../CommonHtml/jiaoban.html?wid=" + str, //iframe的url,no代表不显示滚动条
  617. title: "工单交办",
  618. area: ["87%", "80%"], //宽高
  619. });
  620. }
  621. //领导批示
  622. function lader(str) {
  623. layer.open({
  624. type: 2,
  625. content: "../CommonHtml/Leader.html?wid=" + str, //iframe的url,no代表不显示滚动条
  626. title: "领导批示",
  627. area: ["60%", "80%"], //宽高
  628. });
  629. }
  630. //市长批示
  631. function city(str) {
  632. layer.open({
  633. type: 2,
  634. content: "../CommonHtml/shizhang.html?wid=" + str, //iframe的url,no代表不显示滚动条
  635. title: "市长批示",
  636. area: ["60%", "80%"], //宽高
  637. });
  638. }
  639. //办理
  640. function bl(str, isProtect) {
  641. console.log("isProtect2222", isProtect);
  642. layer.open({
  643. type: 2,
  644. content: "../CommonHtml/banli.html?wid=" +
  645. str +
  646. "&isProtect=" +
  647. isProtect, //iframe的url,no代表不显示滚动条
  648. title: "办理工单",
  649. area: ["60%", "80%"], //宽高
  650. });
  651. }
  652. //督办
  653. function Supervision(str) {
  654. layer.open({
  655. type: 2,
  656. // content: "../CommonHtml/Supervision_.html?wid=" + str +"&type=1" + "&state=1" + "&pageName=haveAduit", //iframe的url,no代表不显示滚动条
  657. content: "../CommonHtml/Supervision_.html?wid=" + str + "&type=1" +
  658. "&state=1", //iframe的url,no代表不显示滚动条
  659. title: "督办",
  660. area: ["90%", "90%"], //宽高
  661. });
  662. }
  663. //督查
  664. function Supervision_(str) {
  665. layer.open({
  666. type: 2,
  667. content: "../CommonHtml/Supervision_.html?wid=" +
  668. str +
  669. "&type=2", //iframe的url,no代表不显示滚动条
  670. title: "监察",
  671. area: ["60%", "80%"], //宽高
  672. });
  673. }
  674. //审核
  675. function audit(str) {
  676. layer.open({
  677. type: 2,
  678. content: "../CommonHtml/AuditDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  679. title: "审核",
  680. area: ["60%", "80%"], //宽高
  681. });
  682. }
  683. //转督办
  684. function zdb(str, row) {
  685. layer.open({
  686. type: 2,
  687. content: "../CommonHtml/superTrunl.html?wid=" +
  688. str +
  689. "&depId=" +
  690. row, //iframe的url,no代表不显示滚动条
  691. title: "督办工单",
  692. area: ["60%", "80%"], //宽高
  693. });
  694. }
  695. //不督办
  696. function ndb(str) {
  697. layer.open({
  698. type: 2,
  699. state: 2,
  700. content: "../CommonHtml/Supervision_.html?wid=" + str + '&type=1' +
  701. '&state=2', //iframe的url,no代表不显示滚动条
  702. title: '督办',
  703. area: ['60%', '80%'], //宽高
  704. });
  705. }
  706. //强制结案
  707. function StrongLawsuit(str) {
  708. layer.open({
  709. type: 2,
  710. content: "../CommonHtml/StrongLawsuit.html?wid=" + str, //iframe的url,no代表不显示滚动条
  711. title: "强制结案",
  712. area: ["60%", "80%"], //宽高
  713. });
  714. }
  715. //回退BackDtail
  716. function BackDtail(str) {
  717. layer.open({
  718. type: 2,
  719. content: "../CommonHtml/BackDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  720. title: "工单督办",
  721. area: ["60%", "80%"], //宽高
  722. });
  723. }
  724. //查收
  725. function cs(str) {
  726. layer.confirm(
  727. "确定要查收?", {
  728. btn: ["是", "否"], //按钮
  729. },
  730. function () {
  731. $.post(
  732. huayi.config.callcenter_url +
  733. "WorkOrder/ReceiveWorkOrder", {
  734. workorderid: str,
  735. token: $.cookie("token"),
  736. },
  737. function (result) {
  738. result = JSON.parse(result);
  739. if (result.state.toLowerCase() == "success") {
  740. layer.msg("查收成功");
  741. //load();
  742. $("#orderlist").bootstrapTable("refresh");
  743. }
  744. }
  745. );
  746. }
  747. );
  748. }
  749. //收回
  750. function sh(str) {
  751. layer.confirm(
  752. "确定要回收?", {
  753. btn: ["是", "否"], //按钮
  754. },
  755. function () {
  756. $.post(
  757. huayi.config.callcenter_url +
  758. "WorkOrder/TakeBackWorkOrder", {
  759. workorderid: str,
  760. token: $.cookie("token"),
  761. },
  762. function (result) {
  763. result = JSON.parse(result);
  764. if (result.state.toLowerCase() == "success") {
  765. layer.msg("回收");
  766. //load();
  767. $("#orderlist").bootstrapTable("refresh");
  768. }
  769. }
  770. );
  771. }
  772. );
  773. }
  774. //强制回收
  775. function recycles() {
  776. layer.confirm("确定要强制退回吗?", {
  777. btn: ["是", "否"], //按钮
  778. });
  779. }
  780. //审核退回申请
  781. function shth(str) {
  782. layer.open({
  783. type: 2,
  784. content: "../CommonHtml/shth.html?wid=" + str, //iframe的url,no代表不显示滚动条
  785. title: "审核退回申请",
  786. area: ["60%", "80%"], //宽高
  787. });
  788. }
  789. //申请延时
  790. function ys(str) {
  791. layer.open({
  792. type: 2,
  793. content: "../CommonHtml/Timesq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  794. title: "申请延时",
  795. area: ["60%", "80%"], //宽高
  796. });
  797. }
  798. //审核申请延时
  799. function shys(str) {
  800. layer.open({
  801. type: 2,
  802. content: "../CommonHtml/shTime.html?wid=" + str, //iframe的url,no代表不显示滚动条
  803. title: "审核延时申请",
  804. area: ["60%", "80%"], //宽高
  805. });
  806. }
  807. //工单审核
  808. function hf(str) {
  809. layer.open({
  810. type: 2,
  811. //content: "../CommonHtml/Back.html?wid=" + str, //之前的审核
  812. content: "../CommonHtml/auditBack.html?wid=" + str, //
  813. title: "工单审核",
  814. area: ["60%", "80%"], //宽高
  815. });
  816. }
  817. //重办工单
  818. function cb(str) {
  819. layer.open({
  820. type: 2,
  821. content: "../CommonHtml/Cb.html?wid=" + str, //iframe的url,no代表不显示滚动条
  822. title: "重办工单",
  823. area: ["60%", "80%"], //宽高
  824. });
  825. }
  826. //提交重办
  827. function bhcb(str) {
  828. //回退BackDtail
  829. layer.open({
  830. type: 2,
  831. content: "../CommonHtml/rejectionCB.html?wid=" + str, //iframe的url,no代表不显示滚动条
  832. title: "驳回重办",
  833. area: ["60%", "80%"], //宽高
  834. });
  835. }
  836. //提交重办
  837. function tjcb(str) {
  838. layer.open({
  839. type: 2,
  840. content: "../CommonHtml/reasonCB.html?wid=" + str, //iframe的url,no代表不显示滚动条
  841. title: "提交重办",
  842. area: ["50%", "40%"], //宽高
  843. });
  844. // layer.confirm('确认提交重办吗?', {
  845. // btn: ['是', '否'] //按钮
  846. // }, function () {
  847. // $.post(huayi.config.callcenter_url + 'WorkOrder/SubReloadWorkOrder', {
  848. // ids: str,
  849. // "token": $.cookie("token")
  850. // }, function(result) {
  851. // result = JSON.parse(result);
  852. // if(result.state.toLowerCase() == "success") {
  853. // layer.msg("操作成功");
  854. // //load();
  855. // $("#orderlist").bootstrapTable('refresh');
  856. // }
  857. // })
  858. // });
  859. }
  860. //结案
  861. function Lawsuit(str) {
  862. layer.open({
  863. type: 2,
  864. content: "../CommonHtml/lawsuits.html?wid=" + str, //iframe的url,no代表不显示滚动条
  865. title: "诉求单结案",
  866. area: ["60%", "80%"], //宽高
  867. });
  868. }
  869. //退回
  870. function returnRedo(str) {
  871. layer.open({
  872. type: 2,
  873. content: "../CommonHtml/returnRedo.html?wid=" + str, //iframe的url,no代表不显示滚动条
  874. title: "退回",
  875. area: ["50%", "40%"], //宽高
  876. });
  877. }
  878. //退回
  879. function returnAuditor(str) {
  880. layer.open({
  881. type: 2,
  882. content: "../CommonHtml/returnAuditor.html?wid=" + str, //iframe的url,no代表不显示滚动条
  883. title: "退回",
  884. area: ["50%", "40%"], //宽高
  885. });
  886. }
  887. //修改
  888. function editProcessingResult(str) {
  889. layer.open({
  890. type: 2,
  891. content: "../CommonHtml/editProcessingResult.html?wid=" + str, //iframe的url,no代表不显示滚动条
  892. title: "修改",
  893. area: ["50%", "50%"], //宽高
  894. });
  895. }
  896. //上传文件
  897. function upload() {
  898. if (document.getElementById("upFile").files.length > 0) {
  899. var formData = new FormData();
  900. formData.append(
  901. "upFile",
  902. document.getElementById("upFile").files[0]
  903. );
  904. formData.append("token", $.cookie("token"));
  905. $.ajax({
  906. url: huayi.config.callcenter_url +
  907. "/WorkOrder/UploadFile",
  908. type: "POST",
  909. data: formData,
  910. /**
  911. *必须false才会自动加上正确的Content-Type
  912. */
  913. contentType: false,
  914. /**
  915. * 必须false才会避开jQuery对 formdata 的默认处理
  916. * XMLHttpRequest会对 formdata 进行正确的处理
  917. */
  918. processData: false,
  919. success: function (result) {
  920. document.getElementById(
  921. "upFile"
  922. ).outerHTML = document.getElementById(
  923. "upFile"
  924. ).outerHTML;
  925. $("#upFile").change(function () {
  926. upload();
  927. });
  928. var r = $.parseJSON(result);
  929. if (r.state.toLowerCase() == "success") {
  930. $(".fjnr").text(r.data);
  931. $("#scfj").show();
  932. }
  933. },
  934. });
  935. } else {
  936. layer.confirm("请上传文件!", {
  937. btn: ["确定"],
  938. });
  939. }
  940. }
  941. //来源
  942. function LY(obj) {
  943. obj.empty();
  944. obj.append(
  945. '<option selected="selected" value="">请选择</option>'
  946. );
  947. $.getJSON(
  948. huayi.config.callcenter_url +
  949. "Dictionary/GetDicValueListById", {
  950. token: $.cookie("token"),
  951. id: 1,
  952. },
  953. function (data) {
  954. if (data.state.toLowerCase() == "success") {
  955. var content = data.data;
  956. $(content).each(function (i, n) {
  957. $(
  958. "<option value='" +
  959. n.F_ValueId +
  960. "'>" +
  961. n.F_Value +
  962. "</option>"
  963. ).appendTo(obj);
  964. });
  965. }
  966. }
  967. );
  968. }
  969. //类别
  970. function LB(obj) {
  971. obj.empty();
  972. obj.append(
  973. '<option selected="selected" value="">请选择</option>'
  974. );
  975. $.getJSON(
  976. huayi.config.callcenter_url +
  977. "Dictionary/GetDicValueListById", {
  978. token: $.cookie("token"),
  979. id: 2,
  980. },
  981. function (data) {
  982. if (data.state.toLowerCase() == "success") {
  983. var content = data.data;
  984. $(content).each(function (i, n) {
  985. $(
  986. "<option value='" +
  987. n.F_ValueId +
  988. "'>" +
  989. n.F_Value +
  990. "</option>"
  991. ).appendTo(obj);
  992. });
  993. }
  994. }
  995. );
  996. }
  997. // 主题
  998. function ZT(obj) {
  999. obj.empty();
  1000. obj.append(
  1001. '<option selected="selected" value="">请选择</option>'
  1002. );
  1003. $.getJSON(
  1004. huayi.config.callcenter_url +
  1005. "Dictionary/GetDicValueListById", {
  1006. token: $.cookie("token"),
  1007. id: 3,
  1008. },
  1009. function (data) {
  1010. if (data.state.toLowerCase() == "success") {
  1011. var content = data.data;
  1012. $(content).each(function (i, n) {
  1013. $(
  1014. "<option value='" +
  1015. n.F_ValueId +
  1016. "'>" +
  1017. n.F_Value +
  1018. "</option>"
  1019. ).appendTo(obj);
  1020. });
  1021. }
  1022. }
  1023. );
  1024. }
  1025. function tree() {
  1026. $.get(
  1027. huayi.config.callcenter_url + "Department/GetDeptList", {
  1028. token: $.cookie("token"),
  1029. // "pid": pid
  1030. },
  1031. function (result) {
  1032. result = $.parseJSON(result);
  1033. $.fn.zTree.init(
  1034. $("#addTreeDemo"),
  1035. setting1,
  1036. result.data
  1037. ); //实例化树形图
  1038. }
  1039. );
  1040. }
  1041. var setting1 = {
  1042. data: {
  1043. key: {
  1044. name: "F_DeptName",
  1045. },
  1046. simpleData: {
  1047. enable: true,
  1048. idKey: "F_DeptId",
  1049. pIdKey: "F_PartentId",
  1050. rootPId: 0,
  1051. },
  1052. },
  1053. callback: {
  1054. onClick: zTreeOnClick,
  1055. },
  1056. };
  1057. function zTreeOnClick(event, treeId, treeNode) {
  1058. if (treeNode.level >= 1) {
  1059. $(".inps").val(treeNode.F_DeptName);
  1060. $("#PID").val(treeNode.F_DeptId);
  1061. $("#Dpment").val(treeNode.F_DeptId);
  1062. $(".Cleans").show();
  1063. }
  1064. }
  1065. function Close() {
  1066. $(".lyxz").removeClass("cx");
  1067. if ($("audio").length > 0) {
  1068. $("audio")[0].pause();
  1069. }
  1070. }
  1071. $(".exportFile").click(function () {
  1072. var usercode_ = $("#ZX").val(); //坐席
  1073. if (usercode_ != null) {
  1074. $(usercode_).each(function (i, n) {
  1075. var obj1 = "";
  1076. obj1 = n + ",";
  1077. usercodeID += obj1;
  1078. });
  1079. } else {
  1080. usercodeID = "";
  1081. }
  1082. // 调度员
  1083. var ddusercodeID = "";
  1084. var ddusercode_ = $("#yardman").val(); //坐席
  1085. if (ddusercode_ != null) {
  1086. $(ddusercode_).each(function (i, n) {
  1087. var obj2 = "";
  1088. obj2 = n + ",";
  1089. ddusercodeID += obj2;
  1090. });
  1091. } else {
  1092. ddusercodeID = "";
  1093. }
  1094. var workid = $("#wids").val()
  1095. var key = $("#key").val() //=关键字
  1096. var tel = $("#tel").val() //=客户电话
  1097. var name = $("#name").val() //=客户名称
  1098. var usercode = usercodeID //=坐席工号
  1099. var ddusercode = ddusercodeID
  1100. var source = $("#source").val() //=来源&
  1101. var jbstarttime = $("#starttime").val() //=开始时间
  1102. var jbendtime = $("#endtime").val() //=结束时间
  1103. var deptid = $("#PID").val()
  1104. var type = $("#type").val() //=工单类型
  1105. var bigtype = $("#bigtype").val()
  1106. var smalltype = $("#smalltype").val() //=小类别
  1107. var sourcearea = $("#sourceAreas").val() //区域
  1108. var state = 6 // 工单状态
  1109. var tab = 0;
  1110. var keyid = $("#keyid").val() // 反映类别
  1111. var assignUser = $("#assignUser").val() // 交办人
  1112. var splituser = $("#leaderCharge").val() // 分管领导
  1113. var tobereply = 1
  1114. var dealstarttime = $("#dealstarttime").val() // 办理开始时间
  1115. var dealstrendtime = $("#dealstrendtime").val() // 办理结束时间
  1116. var url = huayi.config.callcenter_url + "WorkOrder/GetZXDealList?token=" + $.cookie("token");
  1117. url += "&workid=" + workid + "&state=" + state + "&type=" + type + "&tab=" + tab + "&key=" + key +
  1118. "&tel=" +
  1119. tel + "&name=" + name + "&usercode=" + usercode + "&ddusercode=" + ddusercode + "&source=" +
  1120. source +
  1121. "&jbstarttime=" + jbstarttime + "&jbendtime=" + jbendtime + "&deptid=" + deptid +
  1122. "&sourcearea=" +
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