duhongyu
/
AnYang_UI


			
				
					
						
						
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							<!DOCTYPE html>
<html>

<head>
    <meta charset="UTF-8">
    <script src="../Script/Common/huayi.load.js"></script>
    <script src="../Script/Common/huayi.config.js"></script>
    <link rel="stylesheet" href="../css/init.css" />
    <title>工单审核</title>
    <style type="text/css">
        #msg1,
        #msg2,
        #msg3,
        #phone {
            border: none;
            border-bottom: 1px solid #ccc;
            margin-bottom: 20px;
            background-color: #FFFFFF;
            color: #00a1cb;
        }

        #msg4 {
            width: 250px;
            height: 50px;
            border: none;
            border-bottom: 1px solid #ccc;
            margin-bottom: 20px;
            vertical-align: top;
        }

        #msg2 {
            vertical-align: top;
            height: 25px;
        }

        #msg1:focus,
        #msg2:focus,
        #msg3:focus,
        #msg4:focus,
        #phone:focus {
            outline: none;
        }
    </style>
</head>

<body>
    <div class="Common">
        <table>
            <tr>
                <th>
                    来电号码:
                </th>
                <td>
                	<a class="CallOut" id="CallOut">
                		<span class="F_CusPhone"></span>
                		<img class="cupImg"  style="vertical-align: text-bottom;margin-left: 5px;" src="../img/Phones.png" />
                	</a>
                </td>
                <th>回访方式:</th>
                <td><span class="visittype"></span></td>
                <!-- <th>
                    联系号码：
                </th>
                <td><a class="CallOut1" id="CallOut1"><span class="F_ConPhone"></span><img class="copImg"
                            style="vertical-align: text-bottom;margin-left: 5px;" src="../img/Phones.png" /></a></td> -->
            </tr>
            <tr>
                <th class="Importent">
                    审核人:
                </th>
                <td><input type="text" id="visituser" /></td>
                <th>
                    审核方式:
                </th>
                <td>
                    <select class="select_" id="type">
                        <option value="0">电话</option>
                        <option value="1">微信</option>
                        <option value="2">APP</option>
                        <option value="3">网站</option>
                        <option value="4">微博</option>
                        <option value="5">信箱</option>
                    </select>
                </td>
            </tr>
            <tr>
                <th>
                    办结状态:
                </th>
                <td>
                    <select class="select_" id="completionStatus">
                        <option value="0">正常</option>
                        <option value="1">撤单</option>
                        <option value="2">废单</option>
                    </select>
                </td>
            </tr>
            <tr>
                <th>
                    事件解决结果:
                </th>
                <td>
                    <select class="select_" id="isResolved">
                    	<option value="1">已解决</option>
                        <option value="0">未解决</option>
                    </select>
                </td>
            </tr>
            <tr>
                <th class="Importent">审核结果:</th>
                <td>
                    <input checked="true" type="radio" value="1" name="huifang" />满意
                    <input type="radio" value="0" name="huifang" />不满意
                </td>
            </tr>
            <tr>
                <th class="Importent">审核内容:</th>
                <td colspan="7"><textarea data-adaptheight id="result" name="" rows="" cols=""></textarea></td>
            </tr>
            <tr>
                <th class="Importent">重办原因:</th>
                <td colspan="7"><textarea data-adaptheight id="replace" name="" rows="" cols=""></textarea></td>
            </tr>
        </table>
        <!-- <div class="" style="margin: 20px 0 0 0;">
            尊敬的市民，您于<input id="msg1" type="text" disabled />反映的<textarea id="msg2" type="text"></textarea>问题，工单号：<input
                id="msg3" type="text" disabled />，<br />
            处理结果如下：<textarea id="msg4" type="text"></textarea>如有异议，请您再次致电12345，感谢您的支持。<br />
            通知号码:<input id="phone" type="text" />
            <button class="btns sendMsg">发送短信</button>
        </div> -->
        <div class="btn_box">
            <input type="hidden" id="F_guid" value="" />
            <!-- <button class="btns BC">保存</button>
				<button class="btns Submit">保存并提交</button> -->
            <button class="btns returnRedo isShowbtn">退回重办</button>
            <button class="btns CB isShowbtn">提交重办</button>
            <button class="btns Transfer">已办未果</button>
            <button class="btns auditBtn isShowbtn" style="display: none;">审核</button>
            <button class="btns Closure">结案</button>
            <button class="btns sendMessage">发送短信</button>
            <button class="btns" onclick="intelligentOutboundCall()">智能外呼</button>
        </div>
        <span class="F_ConPhone" style="display: none;"></span>
    </div>

    <!--<script src="../js/main.js?v=1.5"></script>-->
    <script src="../js/adjustHeight.js"></script>
    <script src="../js/guid.js"></script>
    <script src="../js/sm2/sm2.js"></script>
	<script src="../js/sm2/decrypt.js"></script>
    <script>
        var wid = helper.request.queryString("wid");
        var IsExamine = helper.request.queryString("IsExamine"); // 0待回访未审核、1待待回访已审核
        var State;
        var nexttype;
        var ischange = 0;
        var isSpecialPhone = false;
        var a = $("#ID").val()
        loadTEL();
        loadHF();       
        Detail();
        $(document).ready(function () {
            if (String(IsExamine) === "0") {
                $(".auditBtn").show();
                $(".Closure").hide();
            } else if (String(IsExamine) === "1") {
                $(".auditBtn").hide();
                $(".Closure").show();
            }
            $('.BC').click(function () {
                State = 0;
                JA();
            });
            $('.Closure').click(function () {
            	if (isCloseLayer()) return;
                State = 1;
                Closure();
            });
            $('.returnRedo').click(function () {
            	if (isCloseLayer()) return;
                nexttype = 2;
                CB();
            });
            $('.CB').click(function () {
            	if (isCloseLayer()) return;
                State = 1;
                nexttype = 1;
                CB();
            })
            $('.Transfer').click(function () {
            	if (isCloseLayer()) return;
                Transfer();
            })

            $('.Submit').click(function () {
                State = 1;
                JA();
            })
            $('.sendMessage').click(function () {
            	if (isCloseLayer()) return;
                sendMessage()
            })
            $(".CallOut").click(function (event) {
                if ($(".F_CusPhone").text()) {
                    calloutopt($(".F_CusPhone").text());
                }
            });
            $(".CallOut1").click(function (event) {
                if ($(".F_ConPhone").text()) {
                    calloutopt($(".F_ConPhone").text());
                }
            });
            
            if($.cookie("makeCallId")){
				top.$.cookie("makeCallId", "");
			}
//          if($.cookie("code") == 'ZXHWY'){
//          	$(".CB").hide()
//          }else{
//          	$(".CB").show()
//          }

            // 营商审核
            $(".auditBtn").click(function () {
            	if (isCloseLayer()) return;
                $.ajax({
                    type: "post",
                    url: huayi.config.callcenter_url +
                        "WorkOrder/BusinessApproved",
                    dataType: "json",
                    async: false,
                    data: {
                        token: $.cookie("token"),
                        workorderid: wid,
                    },
                    success: function (data) {
                        if (data.state.toLowerCase() == "success") {
                            var index = parent.layer.getFrameIndex(window
                            .name); //先得到当前iframe层的索引
                            parent.layer.close(index); //再执行关闭
                            parent.$("#orderlist").bootstrapTable("refresh");
                            parent.layer.msg("操作成功");
                        }
                    },
                });
            })
        });
        function intelligentOutboundCall(){
        	if (isCloseLayer()) return;
//      	layer.open({
//              type: 2,
//              content: "./auditBack/intelligentOutboundCallList.html?telephone="+$(".F_CusPhone").text()+"&wid="+wid, //
//              title: "智能外呼列表",
//              area: ["100%", "100%"], //宽高
//          });
            addCallPhone(wid,$(".F_CusPhone").text())
        }
        function addCallPhone(strWid,strPhone){
			console.log(getAddCallLoglist(strWid,strPhone))
			$.ajax({
				type:"post",
				url:huayi.config.callcenter_url + "Abutment/AddCallLog", //获取数据的Servlet地址,
				async:true,
				dataType:"json",
				data:{
					planId: 40,
					AddCallLoglist:getAddCallLoglist(strWid,strPhone),
					token:$.cookie("token")
				},
				success:function(res){
					if (res.state ==="success") {
						var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
			            parent.layer.close(index); //再执行关闭
			            parent.$('#orderlist').bootstrapTable('refresh');
			            parent.layer.msg("操作成功");
					}
				}
			});
		}
       
       function getAddCallLoglist(wid,telephone){
        	var AddCallLoglist = [{
        		workorderid:wid,
	        	title:'安阳智能回访',
	        	telephone:telephone
        	}]
			return AddCallLoglist
		}
        
        function isCloseLayer() {
        	if (isSpecialPhone) {
        		var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
                parent.layer.close(index); //再执行关闭
                return true;
        	} else {
        		return false;
        	}
        }
        //重办
        function CB() {
            if ($('#replace').val() == '') {
                layer.msg("请输入重办原因");
                return;
            }
            $.post(huayi.config.callcenter_url + 'WorkOrder/VisitWorkOrder', {
                workorderid: wid,
                completionStatus: $("#completionStatus").val(), 
                visituser: $("#visituser").val(), //	审核人
                result: $("#result").val(), //	审核内容
                type: $("#type").val(),
                cbreason: $('#replace').val(), //	重办原因
                issatisfie: $(' input[name="huifang"]:checked ').val(),
                state: State,
                nexttype: nexttype,
                visitid: a,
                token: $.cookie("token")
            }, function (result) {
                result = JSON.parse(result);
                if (result.state.toLowerCase() == "success") {
                    var index = parent.layer.getFrameIndex(window.name); //	先得到当前iframe层的索引
                    parent.layer.close(index); //	再执行关闭
                    parent.$('#orderlist').bootstrapTable('refresh');
                    parent.layer.msg("操作成功");
                }
            })
        }

        function Transfer() {
            $.post(huayi.config.callcenter_url + 'WorkOrder/Transfer', {
                workorderid: wid,

                token: $.cookie("token")
            }, function (result) {
                result = JSON.parse(result);
                if (result.state.toLowerCase() == "success") {
                    var index = parent.layer.getFrameIndex(window.name); //	先得到当前iframe层的索引
                    parent.layer.close(index); //	再执行关闭
                    parent.$('#orderlist').bootstrapTable('refresh');
                    parent.layer.msg("操作成功");
                }
            })
        }

        //审核
        function JA() {
            $.post(huayi.config.callcenter_url + 'WorkOrder/VisitWorkOrder', {
                workorderid: wid,
                completionStatus: $("#completionStatus").val(), 
                visituser: $("#visituser").val(), //	审核人
                result: $("#result").val(), //审核内容
                type: $("#type").val(),
                issatisfie: $(' input[name="huifang"]:checked ').val(),
                state: State,
                visitid: a,
                token: $.cookie("token")
            }, function (result) {
                result = JSON.parse(result);
                if (result.state.toLowerCase() == "success") {

                    var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
                    parent.layer.close(index); //再执行关闭
                    parent.$('#orderlist').bootstrapTable('refresh');
                    parent.layer.msg("操作成功");

                }
            })
        }
        //发送短信
        $('.sendMsg').click(function () {
            if (!$('#msg4').val()) {
                layer.msg('请填写结果')
                return
            }
            if (!$('#phone').val()) {
                layer.msg('请填写通知号码')
                return
            }
            $.ajax({
                type: "post",
                url: huayi.config.callcenter_url + 'WorkOrder/SmsHand',
                async: true,
                data: {
                    msg1: $('#msg1').val(),
                    msg2: $('#msg2').val(),
                    msg3: $('#msg3').val(),
                    msg4: $('#msg4').val(),
                    mobile: $('#phone').val(),
                    token: $.cookie("token")
                },
                success: function (res) {
                    res = JSON.parse(res)
                    if (res.state.toLowerCase() == 'success') {
                        layer.msg('短信发送成功')
                    } else {
                        layer.msg('短信发送失败')
                    }
                }
            });
        })
        
        //结案
        function Closure() {
        	
            $.post(huayi.config.callcenter_url + 'WorkOrder/VisitWorkOrder', {
                workorderid: wid,
                completionStatus: $("#completionStatus").val(), 
                 isResolved:$("#isResolved").val(),
                visituser: $("#visituser").val(), //审核人
                result: $("#result").val(), //审核内容
                type: $("#type").val(),
                issatisfie: $(' input[name="huifang"]:checked ').val(),
                state: State,
                visitid: a,
                callid: $.cookie("makeCallId"),
                token: $.cookie("token")
            }, function (result) {
                result = JSON.parse(result);
                if (result.state.toLowerCase() == "success") {
                    var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
                    parent.layer.close(index); //再执行关闭
                    if(!$.cookie("makeCallId")){
						parent.layer.msg("操作成功，非站内拨打");
					}else{
						parent.layer.msg("操作成功");
					}
                    parent.$('#orderlist').bootstrapTable('refresh');
                    top.$.cookie("makeCallId", "");
                }
            })
        }

        // 发送短信
        function sendMessage() {
            $.ajax({
                type: "post",
                url: huayi.config.callcenter_url + 'WorkOrder/SendVisit',
                async: true,
                data: {
                    workorderid: wid,
                    phone: $(".F_ConPhone").text() || $(".F_CusPhone").text(),
                    token: $.cookie("token")
                },
                success: function (res) {
                    res = JSON.parse(res)
                    if (res.state.toLowerCase() == 'success') {
                        layer.msg('短信发送成功')
                    } else {
                        layer.msg('短信发送失败')
                    }
                }
            });
        }

        //草稿详情
        function Detail() {
            $.getJSON(huayi.config.callcenter_url + 'WorkOrder/GetDraftInfo', {
                workorderid: wid,
                type: 3,
                token: $.cookie("token")
            }, function (result) {
                if (result.state.toLowerCase() == "success") {
                    if (result.data.length > 0) {
                        $("#visituser").val(result.data[0].F_VisitUser);
                        $("#issatisfie").val(result.data[0].F_IsSatisfie);
                        $("#type").val(result.data[0].F_Type);
                        $("#result").val(result.data[0].F_Result);
                    }
                }
            })
        }

        //加载用户电话
        function loadTEL() {
            $.getJSON(huayi.config.callcenter_url + 'WorkOrder/GetWorkOrderNew', {
                workorderid: wid,
                type: 0,
                "token": $.cookie("token")
            }, function (result) {
                if (result.state.toLowerCase() == "success") {
                    var Data = result.data.data;
                    
                    $('#msg3').val(Data[0].F_WorkOrderId)
                    $('#msg1').val(Data[0].F_CreateTime)
                    $('#msg2').text(Data[0].F_ComTitle)
                    $('#msg4').val(result.data.bldata && result.data.bldata[result.data.bldata.length - 1]
                        .F_Situation)
                    if (Data[0].F_CusPhone) {
                    	var cusPhone = decryptFn(Data[0].F_CusPhoneShow)
                        $(".F_CusPhone").text(cusPhone);
                        $('.cupImg').css('display', 'inline-block')
                    } else {
                        $(".F_CusPhone").css('display', 'none');
                        $('.cupImg').css('display', 'none');
                    }
                    if (Data[0].F_ConPhone) {
                    	var conPhone = decryptFn(Data[0].F_CusPhoneShow)
                        $(".F_ConPhone").text(conPhone);
                        $('.copImg').css('display', 'inline-block')
                    } else {
                        $(".F_ConPhone").css('display', 'none');
                        $('.copImg').css('display', 'none');
                    }
                    if (String(Data[0].F_VisitType) === "1") {
                        $(".visittype").text("无需回访")
                    } else {
                        $(".visittype").text("正常回访")
                    }
                }
            })
        }
        //回访
        function loadHF(){
        	$.getJSON(huayi.config.callcenter_url + 'WorkOrder/GetWorkOrderNew', {
                workorderid: wid,
                type: 6,
                "token": $.cookie("token")
            }, function (result) {
                if (result.state.toLowerCase() == "success") {
                   if(result.data.length>=1){
	                    ischange = 1
	                   	if($(' input[name="huifang"]:checked ').val() == '1'){//满意
	                   		$('.isShowbtn').hide()
	        				$('.sendMessage').show()	                   		
	                   	}else{
	                   		$('.isShowbtn').hide()
	                   		$('.sendMessage').hide()
	                   	}
                   	  
                   }
                }
            })
        }
	    
	    $('input:radio[name=huifang]').change(function() {
	        if(ischange == 1 && this.value == '1'){
	        	$('.isShowbtn').hide()
	        	$('.sendMessage').show()
	        }
	        if(ischange == 1 && this.value == '0'){
	        	$('.isShowbtn').hide()
	        	$('.sendMessage').hide()
	        }
	    });

        function calloutopt(telphone) {
            $.getJSON(huayi.config.callcenter_url + 'UserAccount/GetNowUser', {
                "token": $.cookie("token")
            }, function (result) {
                if (result.state.toLowerCase() == "success") {
                    if (result.data.user.F_SeatFlag) { //判断是否话务人员
                        if ($.cookie("extno")) { //判断是否登录分机号
                            event.stopPropagation();
                            if (telphone) {
                                $.ajax({
                                    type: "get",
                                    url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
                                    async: true,
                                    dataType: 'json',
                                    data: {
                                        token: $.cookie("token"),
                                        phone: telphone
                                    },
                                    success: function (result) {
                                        if (result.state.toLowerCase() == "success") {
                                        	if (result.data.open.toString() == '1') {
                                        		isSpecialPhone = true;
                                        	} else {
                                        		isSpecialPhone = false;
                                        	}
                                            var guid = uuid();
                                            $("#F_guid").val(guid);
                                            top.obj.Type = "MakeCall";
                                            top.obj.DestinationNumber = result.data.phone;
                                            top.obj.Header = result.data.fix;
                                            top.obj.TaskType = "2"; //0:拨号外呼；1:未接来电外呼；2:审核外呼
                                            top.obj.TaskPhoneID = wid; //审核的工单ID
                                            top.obj.TaskID = guid; //审核记录编号
                                            top.Send();
                                        }

                                    }
                                });
                            }
                        } else
                            layer.msg("未绑定分机号，不能操作回拨");
                    } else
                        layer.msg("非话务人员登录，不能操作回拨");
                }
            });
        }

    </script>
</body>

</html>