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  1. var isFirstShowTopMsg = true;
  2. $(document).ready(function() {
  3. if($.cookie("token") == null) {
  4. window.location.href = "index.html";
  5. }
  6. getnew();
  7. domainPrompt();
  8. // 历史工单
  9. loadOld();
  10. // 一键转接
  11. getkeyTransferData();
  12. // 来电弹屏
  13. laydate.skin("blue");
  14. laydate({
  15. elem: "#old_startTime",
  16. event: "focus",
  17. });
  18. laydate({
  19. elem: "#old_endTime",
  20. event: "focus",
  21. });
  22. laydate({
  23. elem: "#con_startTime",
  24. event: "focus",
  25. });
  26. laydate({
  27. elem: "#con_endTime",
  28. event: "focus",
  29. });
  30. laydate({
  31. elem: '#comprehensiveContentStarttime',
  32. event: 'focus',
  33. istime: true,
  34. format: 'YYYY-MM-DD hh:mm:ss'
  35. });
  36. laydate({
  37. elem: '#comprehensiveContentEndtime',
  38. event: 'focus',
  39. istime: true,
  40. format: 'YYYY-MM-DD hh:mm:ss'
  41. });
  42. //获取消息
  43. getTopMsgs();
  44. //获取电话类别
  45. getPhoneType($("#phonetype"));
  46. //弹屏右侧切换效果
  47. // $(".ldtp-cr ul.ld-service li").click(function () {
  48. // $(this).addClass("cr-click").siblings().removeClass("cr-click");
  49. // loadOld();
  50. // });
  51. //最大化 最小化效果
  52. //最小化
  53. $(".minClosed").click(function() {
  54. $(".ldtp-con").removeClass("fadeInDown");
  55. $(".ldtp-con").addClass("fadeOutUp");
  56. $(".ldtp-con").css("display", "none");
  57. $(".maxOpen").show();
  58. $(".maxOpen").addClass("fadeInDown");
  59. });
  60. if($.cookie("code") == "spdbzy") {
  61. layer.open({
  62. type: 2,
  63. content: "./callout/videoCall.html", //iframe的url,no代表不显示滚动条
  64. title: "视频通话窗口",
  65. shade: 0,
  66. offset: "rb",
  67. area: ["22%", "65%"], //宽高
  68. });
  69. }
  70. //最大化
  71. $(".maxOpen").click(function() {
  72. //触发来电类型第一个 点击;测试用
  73. $(".ldtp-con").removeClass("fadeOutUp");
  74. $(".ldtp-con").addClass("fadeInDown");
  75. $(".ldtp-con").css("display", "block");
  76. $(".maxOpen").hide();
  77. $(".maxOpen").removeClass("fadeInDown");
  78. $(".maxOpen").addClass("fadeInDown");
  79. $(".first").removeClass("first");
  80. $(".ldtp-con").addClass("first");
  81. });
  82. //关闭弹框
  83. $(".Bacha").click(function() {
  84. //清除来电类型样式
  85. $("#dicValueList li").find("label").removeClass("checkedDept");
  86. $(".ldtp-con").removeClass("fadeInDown");
  87. $(".ldtp-con").addClass("fadeOutUp");
  88. $(".ldtp-con").css("display", "none");
  89. $(".repoConte").hide();
  90. $(".comprehensiveContent").hide();
  91. Clean();
  92. $(".SayBusy").addClass("active");
  93. $(".SayFree").removeClass("active");
  94. $(".zxzt").removeClass("br").removeClass("by").addClass("bl");
  95. $(".hwzt").text("空闲");
  96. $("#isml").val(0);
  97. $("#phonetype").val('12345')
  98. $("#phonetype1").hide()
  99. $("#phonetype2").hide()
  100. SetStateCookie(0);
  101. obj.Type = "SayFree";
  102. Send();
  103. });
  104. //顶部小头像
  105. var little_pic = $(".head-pic .hp-box img").attr("src");
  106. $(".maxOpen li .photo img").attr("src", little_pic);
  107. //点击左侧菜单来电弹屏显示
  108. $(".tantan").click(function() {
  109. $(".maxOpen").trigger("click");
  110. $(".head-pic .lahei .la-before").show();
  111. $(".head-pic .lahei .la-after").hide();
  112. });
  113. //点击挂断
  114. $(".head-pic .td-call .take").click(function() {
  115. //obj.Type = "DropCall";
  116. obj.Type = "TurnIvr";
  117. obj.AgentID = $.cookie("zx_user");
  118. obj.AgentExten = $.cookie("extno");
  119. obj.IvrName = "MYD";
  120. obj.IvrPos = "1";
  121. Send();
  122. });
  123. //点击拉黑事件
  124. $(".head-pic .lahei .la-before").click(function() {
  125. if(!$(".hidTel").val()) {
  126. layer.confirm("来电号码为空!", {
  127. btn: ["确定"],
  128. });
  129. return;
  130. }
  131. $("#time-word").val("");
  132. $(".ldtp-con .hei-list").show();
  133. });
  134. //拉黑输入框事件
  135. $(".hei-list .bacha").click(function() {
  136. $(".ldtp-con .hei-list").hide();
  137. $("#time-word").val("");
  138. });
  139. var reg = /^\+?[1-9][0-9]*$/;
  140. $("#bc").click(function() {
  141. var n = $("#time-word").val();
  142. var val = $("input[name='time']:checked").val();
  143. if(n) {
  144. if(!reg.test(n)) {
  145. layer.confirm("请输入整数时间!", {
  146. btn: ["确定"],
  147. });
  148. return;
  149. }
  150. } else {
  151. if(val == "4") {
  152. n = 0;
  153. } else {
  154. layer.confirm("请输入整数时间!", {
  155. btn: ["确定"],
  156. });
  157. return;
  158. }
  159. }
  160. $.post(
  161. huayi.config.callcenter_url + "CallInScreen/AddBlack", {
  162. tel: $(".hidTel").val(),
  163. num: n,
  164. type: val,
  165. token: $.cookie("token"),
  166. },
  167. function(result) {
  168. result = $.parseJSON(result);
  169. if(result.state.toLowerCase() == "success") {
  170. layer.msg("拉入黑名单成功");
  171. $(".la-time .lhtime").text(getNowFormatDate());
  172. $(".la-shichang .blackTime").html(result.data);
  173. $(".ldtp-con .hei-list").hide();
  174. $(".head-pic .lahei .la-before").hide();
  175. $(".head-pic .lahei .la-after").show();
  176. $(".head-pic .lahei .retur").show();
  177. }
  178. }
  179. );
  180. });
  181. $(".la-after").click(function() {
  182. if(!$(".hidTel").val()) {
  183. layer.confirm("来电号码为空!", {
  184. btn: ["确定"],
  185. });
  186. return;
  187. }
  188. $("#time-word").val("");
  189. $(".ldtp-con .hei-list").show();
  190. $(".ldtp-con .hei-list").removeClass("bounceOutUp");
  191. $(".ldtp-con .hei-list").addClass("bounceIn");
  192. });
  193. $(".head-pic .lahei .retur").click(function() {
  194. $.getJSON(
  195. huayi.config.callcenter_url + "CallInScreen/DelBlack", {
  196. tel: $(".hidTel").val(),
  197. token: $.cookie("token"),
  198. },
  199. function(result) {
  200. if(result.state.toLowerCase() == "success") {
  201. layer.msg("取消黑名单成功");
  202. $(".head-pic .lahei .retur").hide();
  203. $(".head-pic .lahei .la-after").hide();
  204. $(".head-pic .lahei .la-before").show();
  205. }
  206. }
  207. );
  208. });
  209. if(
  210. /mobile/i.test(navigator.userAgent) ||
  211. /android/i.test(navigator.userAgent)
  212. ) {
  213. $(".title-box").hide();
  214. }
  215. obj.AgentExten = $.cookie("extno");
  216. if(obj.AgentExten == undefined) {
  217. $(".Gnumbox").hide();
  218. }
  219. $(".Gnum").text(obj.AgentExten);
  220. $.getJSON(
  221. huayi.config.callcenter_url + "UserAccount/GetNowUser", {
  222. token: $.cookie("token"),
  223. },
  224. function(result) {
  225. if(result.state.toLowerCase() == "success") {
  226. $.cookie("code", result.data.role.F_RoleCode);
  227. $.cookie("userCode", result.data.user.F_UserCode);
  228. $.cookie("userNameLogin", result.data.user.F_UserName);
  229. $.cookie("seartGroupID", result.data.user.F_SeartGroupID);
  230. $.cookie('userMobile', result.data.user.F_Mobile);
  231. //$.cookie("seartGroupID", "1");
  232. $("#RoleCode").val(result.data.user.F_RoleCode);
  233. $("#GroupCode").val(result.data.user.F_GroupCode);
  234. $(".username").text(result.data.user.F_UserName);
  235. $(".chat_username").text(result.data.user.F_UserCode);
  236. $(".user_code").text(result.data.user.F_UserCode);
  237. $(".group").text(result.data.user.F_SeartGroup);
  238. //if (result.data.role) {
  239. // $(".rolename").text(result.data.role.F_RoleName);
  240. //}
  241. $(".deptname").text(result.data.user.depname);
  242. $(".yhtx").attr(
  243. "src",
  244. huayi.config.callcenter_url.substr(
  245. 0,
  246. huayi.config.callcenter_url.length - 1
  247. ) + result.data.user.F_See
  248. );
  249. obj.AgentID = result.data.user.F_UserCode;
  250. //obj.AgentExten = result.data.user.F_WorkNumber;
  251. $(".mgh").val(result.data.user.F_UserCode);
  252. $(".mn").val(result.data.user.F_UserName);
  253. $(".settingCompany").val(result.data.user.F_Company);
  254. $(".settingDepartment").val(result.data.user.F_Department);
  255. $(".settingPost").val(result.data.user.F_Post);
  256. $(".settingMobile").val(result.data.user.F_Mobile);
  257. $(".settingTelephone").val(result.data.user.F_Telephone);
  258. if(result.data.user.F_SeatFlag) {
  259. Connect();
  260. //CreateWebSockets();
  261. //$(".open_chat").show();
  262. //heartbeat = setInterval(function() {
  263. // Heart()
  264. //}, 60000);
  265. $("#top-search").show();
  266. $(".phoneBZ").show();
  267. $(".zts").show();
  268. obj.AgentGroup = $.cookie("seartGroupID");
  269. if($("#RoleCode").val() == "DBHWY") {
  270. // obj.AgentGroup = "1";
  271. $(".db_show").show();
  272. $(".hw_show").hide();
  273. } else if($("#RoleCode").val() == "ZJZY") {
  274. // obj.AgentGroup = "2";
  275. $(".db_show").show();
  276. $(".hw_show").hide();
  277. } else {
  278. // obj.AgentGroup = "364";
  279. $(".db_show").hide();
  280. $(".hw_show").show();
  281. }
  282. }
  283. if($("#RoleCode").val() != "EJWLDW") {
  284. $(".dclgd").eq(0).show();
  285. $(".cqgd").eq(0).show();
  286. //rightUp();
  287. //setInterval(rightUp, 60000);
  288. }
  289. if(result.data.role.F_RoleId == "6") {
  290. CreateWebSockets();
  291. $(".open_chat").show();
  292. }
  293. // if (result.data.role.F_IsEject == 1) {
  294. // $.getJSON(
  295. // huayi.config.callcenter_url +
  296. // "Index/GetNoDealOrderCounts",
  297. // {
  298. // token: $.cookie("token"),
  299. // },
  300. // function (result) {
  301. // if (result.data.lists.length != 0) {
  302. // // 弹框函数调用
  303. // login_DK();
  304. // }
  305. // }
  306. // );
  307. // }
  308. var roleCode = result.data.role.F_RoleCode
  309. // 反映类别
  310. getReactionCategory(roleCode);
  311. // 多媒体信息
  312. multimediaPrompt(roleCode);
  313. // 供暖专员不能添加工单
  314. if(roleCode === "GNZY") {
  315. $(".orderForm").hide();
  316. }
  317. }
  318. }
  319. );
  320. // getWhetherEditInformation();
  321. $.ajaxSettings.async = false;
  322. $.getJSON(
  323. huayi.config.callcenter_url + "Index/GetMenu", {
  324. token: $.cookie("token"),
  325. },
  326. function(result) {
  327. $.ajaxSettings.async = true;
  328. if(result.state.toLowerCase() == "success") {
  329. $(result.data).each(function(i, n) {
  330. var html =
  331. '<li><a href="#" dataid=' +
  332. n.F_FunctionId +
  333. // '><i class="fa iconfont">&#xe614;</i><span class="nav-label">' +
  334. '><i class="fa iconfont">' +
  335. n.F_ImgUrl +
  336. '</i><span class="nav-label">' +
  337. n.F_FunctionName +
  338. '</span><span class="fa arrow"></span></a>';
  339. html += '<ul class="nav nav-second-level">';
  340. $(n.item).each(function(j, m) {
  341. if(m.item.length > 0) {
  342. html +=
  343. '<li><a class="" dataid=' +
  344. m.F_FunctionId +
  345. ' href="#">' +
  346. m.F_FunctionName +
  347. '<span class="' +
  348. m.F_FunctionCode +
  349. '"></span><span class="fa arrow"></span></a>'
  350. html += '<ul class="nav nav-third-level">';
  351. $(m.item).each(function(k, l) {
  352. html +=
  353. '<li><a class="J_menuItem" dataid=' +
  354. l.F_FunctionId +
  355. ' href="' +
  356. l.F_OptUrl +
  357. '">' +
  358. l.F_FunctionName +
  359. "</a>" +
  360. '<span class="label label-warning pull-right lblcount ' +
  361. l.F_FunctionCode +
  362. '"></span>' +
  363. "</li>";
  364. });
  365. html += "</li></ul>"
  366. } else {
  367. html +=
  368. '<li><a class="J_menuItem" dataid=' +
  369. m.F_FunctionId +
  370. ' href="' +
  371. m.F_OptUrl +
  372. '">' +
  373. m.F_FunctionName +
  374. "</a>" +
  375. '<span class="label label-warning pull-right lblcount ' +
  376. m.F_FunctionCode +
  377. '"></span>' +
  378. "</li>";
  379. }
  380. });
  381. html += "</ul></li>";
  382. $(html).appendTo($("#side-menu"));
  383. });
  384. $(".J_menuItem").click(function() {
  385. if($(this).text() == "来电弹屏") {
  386. $(".maxOpen").trigger("click");
  387. $(".head-pic .lahei .la-before").show();
  388. $(".head-pic .lahei .la-after").hide();
  389. }
  390. });
  391. }
  392. }
  393. );
  394. document.onclick = function(e) {
  395. $(".keyTransferDiv").hide();
  396. };
  397. $(".hw_through").click(function(e) {
  398. $(".keyTransferDiv").toggle();
  399. e = e || event;
  400. stopFunc(e);
  401. });
  402. function stopFunc(e) {
  403. e.stopPropagation ? e.stopPropagation() : (e.cancelBubble = true);
  404. }
  405. // 一键转接
  406. function throungh() {
  407. var guid = uuid();
  408. obj.Type = "Transfer";
  409. obj.DestinationNumber = "8" + $(".hw_through").attr("index");
  410. obj.Header = "8";
  411. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  412. obj.TaskPhoneID = ""; //回访的电话ID
  413. obj.TaskID = guid; //回访记录编号
  414. Send();
  415. $.ajax({
  416. type: "get",
  417. url: huayi.config.callcenter_url + "Callrecords/UpdateTransferCall",
  418. async: true,
  419. dataType: "json",
  420. data: {
  421. token: $.cookie("token"),
  422. callid: $(".hidCallID").val(),
  423. transfercall: $(".hw_through").attr("index")
  424. },
  425. success: function(result) {
  426. if(result.state.toLowerCase() == "success") {
  427. debugger
  428. }
  429. },
  430. });
  431. }
  432. // 获取转接数据
  433. function getkeyTransferData() {
  434. $(".keyTransferDiv dl").empty();
  435. $.ajax({
  436. type: "get",
  437. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  438. dataType: "json",
  439. async: false,
  440. data: {
  441. token: $.cookie("token"),
  442. id: 2988,
  443. },
  444. success: function(data) {
  445. if(data.state.toLowerCase() == "success") {
  446. var content = data.data;
  447. $(content).each(function(i, n) {
  448. $("<dt data-number='" + n.F_Remark + "'>" + n.F_Value + "</dt>").appendTo(".keyTransferDiv dl");
  449. });
  450. }
  451. },
  452. });
  453. }
  454. // 转接绑定事件
  455. $(".keyTransferDiv dl").on("click", "dt", function(e) {
  456. $(".hw_through").attr("index", $(this).attr("data-number"))
  457. throungh()
  458. })
  459. //话务相关
  460. $("#top-search li").click(function() {
  461. if($(this).find("i").hasClass("active")) {
  462. if(obj.AgentID) {
  463. var fun = $(this).attr("datafun");
  464. obj.Type = fun;
  465. obj.AgentGroup = $.cookie("seartGroupID");
  466. switch(fun) {
  467. case "Login":
  468. // obj.AgentGroup = "364";
  469. obj.AgentGroup = $.cookie("seartGroupID");
  470. obj.AgentType = "0";
  471. Send();
  472. break; //签入
  473. case "callOutLogin":
  474. obj.AgentGroup = "9999";
  475. obj.AgentType = "0";
  476. obj.Type = "Login";
  477. Send();
  478. break; //外呼签入
  479. case "MakeCall":
  480. $(".hidCallID").val("");
  481. $("#hidwhtype").val(fun);
  482. whtp();
  483. //obj.DestinationNumber = "1012";
  484. break; //外呼
  485. case "Meeting":
  486. $("#hidwhtype").val(fun);
  487. whtp();
  488. //obj.DestinationNumber = "1012";
  489. break; //多方通话
  490. case "Transfer":
  491. $("#hidwhtype").val(fun);
  492. whtp();
  493. //obj.DestinationNumber = "1012";
  494. break; //转移
  495. case "Consult": //协商呼叫
  496. $("#hidwhtype").val(fun);
  497. whtp();
  498. break;
  499. case "ConfirmTransfer": //确认转移
  500. obj.EndParmer = "1";
  501. Send();
  502. break;
  503. case "CancelTransfer": //取消转移
  504. // $("#hidwhtype").val(ConfirmTransfer);
  505. obj.Type = "ConfirmTransfer";
  506. obj.EndParmer = "3";
  507. Send();
  508. break;
  509. case "TurnIvr": //转IVR
  510. obj.IvrName = "TurnIvr";
  511. obj.IvrPos = "1";
  512. Send();
  513. break;
  514. case "MeetingTakeBack": //多方通话回签
  515. obj.Type = "MeetingTakeBack";
  516. Send();
  517. break;
  518. case "satisfactionEvaluation": //多方通话回签
  519. satisfactionEvaluationFun();
  520. break;
  521. case "keyTransfer": // 一键转接
  522. break;
  523. default:
  524. Send();
  525. break;
  526. }
  527. }
  528. }
  529. });
  530. //知识库查询
  531. $(".searIcon").click(function() {
  532. loadZSK();
  533. });
  534. //历史记录查询
  535. $(".searchbtn").click(function() {
  536. loadOld();
  537. });
  538. //新增记录
  539. $(".addjl").click(function() {
  540. $(".addgd").show();
  541. $(".tbold").hide();
  542. });
  543. //关闭外呼弹屏
  544. $(".closes").click(function() {
  545. $(".WH").removeClass("fadeInDown").addClass("fadeOutUp");
  546. $(".WH").addClass("hidens");
  547. });
  548. //外呼呼出
  549. $(".CallOut").click(function(event) {
  550. event.stopPropagation();
  551. if($("#Result").val()) {
  552. $.ajax({
  553. type: "get",
  554. url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
  555. async: true,
  556. dataType: "json",
  557. data: {
  558. token: $.cookie("token"),
  559. phone: $("#Result").val(),
  560. },
  561. success: function(result) {
  562. if(result.state.toLowerCase() == "success") {
  563. var guid = uuid();
  564. obj.Type = $("#hidwhtype").val();
  565. obj.DestinationNumber = result.data.phone;
  566. obj.Header = result.data.fix;
  567. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  568. obj.TaskPhoneID = ""; //回访的电话ID
  569. obj.TaskID = guid; //回访记录编号
  570. obj.Callee = $("#Result").val(); //被叫号码
  571. obj.Caller = $.cookie("extno"); //操作人分机号
  572. Send();
  573. $("#Result").val("");
  574. $(".WH").addClass("hidens");
  575. }
  576. },
  577. });
  578. }
  579. });
  580. //外呼弹屏数字键盘样式
  581. $(".Num_ul div")
  582. .mousedown(function() {
  583. $(this).addClass("actives");
  584. $(".img").removeClass("hidens");
  585. })
  586. .mouseup(function() {
  587. $(this).removeClass("actives");
  588. });
  589. //外呼弹屏数字键盘号码输入
  590. $(".Num_ul li div").click(function() {
  591. var rt = $("#Result").val() + "";
  592. if(rt.length < 18) {
  593. rt = rt + $(this).find("a").text();
  594. $("#Result").val(rt);
  595. }
  596. });
  597. //外呼弹屏数字键盘号码截取
  598. $(".img").click(function() {
  599. var Result = $("#Result").val() + "";
  600. Result = Result.substr(0, Result.length - 1);
  601. $("#Result").val(Result);
  602. if(Result.length == 0) {
  603. $(".img").addClass("hidens");
  604. }
  605. });
  606. //外呼电话列表
  607. $(".bg_title li").click(function() {
  608. $(this).addClass("lactive").siblings().removeClass("lactive");
  609. loadWH();
  610. });
  611. $(".ty").click(function() {
  612. loadWH();
  613. });
  614. //创建投诉工单
  615. $(".addt_").click(function() {
  616. Statess = 0;
  617. Adds();
  618. });
  619. //创建投诉工单
  620. $(".addts").click(function() {
  621. Statess = 1;
  622. Adds();
  623. });
  624. $(".mapBJ").click(function() {
  625. $(".mapPos").hide();
  626. $(".mapBJ").hide();
  627. });
  628. $(".reposit").click(function() {
  629. $(".repoConte").toggle();
  630. });
  631. //上传附件
  632. $("#scwj").click(function() {
  633. $("#upFile").trigger("click");
  634. })
  635. $("#upFile").change(function() {
  636. upload();
  637. })
  638. //加载知识库
  639. loadZSK();
  640. //加载左侧导航菜单
  641. //loadMenu();
  642. // 综合菜单
  643. $(".comprehensive").click(function() {
  644. $(".comprehensiveContent").toggle();
  645. });
  646. // 获取坐席
  647. getSeatData($("#comprehensiveContentSerrchSeat"))
  648. // 综合查询
  649. loadComprehensiveList()
  650. // 搜索
  651. $(".comprehensiveContentSerrchBtn").click(function() {
  652. loadComprehensiveList();
  653. })
  654. //客户资料
  655. $(".khzl tbody>tr>td input").attr("readonly", true);
  656. $(".save").hide();
  657. $(".cancel").hide();
  658. $(".edit").click(function() {
  659. $(".save").show();
  660. $(".cancel").show();
  661. $(".edit").hide();
  662. $(".khzl tbody>tr>td input").attr("readonly", false);
  663. $(".khzl tbody>tr>td input").css("border-bottom", "1px solid #b3b3b3");
  664. });
  665. $(".cancel").click(function() {
  666. $(".khzl tbody>tr>td input").attr("readonly", true);
  667. $(".khzl tbody>tr>td input").css("border", "0");
  668. $(".save").hide();
  669. $(".cancel").hide();
  670. $(".edit").show();
  671. });
  672. //保存客户
  673. $(".save").click(function() {
  674. var khid = $("#khid").val();
  675. var khmc = $(".khmc").val();
  676. var tsdh = $(".tsdh").val();
  677. var lxr = $(".lxr").val();
  678. var lxdh = $(".lxdh").val();
  679. var postcode = $(".postcode").val();
  680. var email = $(".email").val();
  681. // if (!khmc) {
  682. // layer.confirm('请输入客户名称!', {
  683. // btn: ['确定']
  684. // });
  685. // return;
  686. // }
  687. $.post(
  688. huayi.config.callcenter_url + "Customer/AddCustomer", {
  689. cid: khid,
  690. name: khmc,
  691. lxr: lxr,
  692. mobile: tsdh,
  693. telphone: lxdh,
  694. postcode: postcode,
  695. email: email,
  696. token: $.cookie("token"),
  697. },
  698. function(result) {
  699. result = $.parseJSON(result);
  700. if(result.state.toLowerCase() == "success") {
  701. $("#khid").val(result.data);
  702. $(".khmc").val(khmc);
  703. $(".tkhmc").text(khmc);
  704. $(".lxdh").val(lxdh);
  705. $(".tsdh").val(tsdh);
  706. $(".ttsdh").text(tsdh);
  707. $(".lxr").val(lxr);
  708. $(".postcode").val(postcode);
  709. $(".email").val(email);
  710. layer.msg("保存成功");
  711. $(".khzl tbody>tr>td input").attr("readonly", true);
  712. $(".khzl tbody>tr>td input").css("border", "0");
  713. $(".save").hide();
  714. $(".cancel").hide();
  715. $(".edit").show();
  716. }
  717. }
  718. );
  719. });
  720. //关闭录音弹出
  721. $(".setwin").click(function() {
  722. $(".t-shade").removeClass("cx");
  723. $("audio")[0].pause();
  724. });
  725. //修改密码开始
  726. $(".shezhi").click(function() {
  727. $(".personal").show();
  728. });
  729. //tab切换
  730. $(".perTab li").click(function() {
  731. $(this).addClass("sel").siblings().removeClass("sel");
  732. var index = $(this).index();
  733. $(".perTab_con").children("div").eq(index).show().siblings().hide();
  734. });
  735. //编辑个人资料
  736. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  737. $(".grbj").click(function() {
  738. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  739. $(".grzl tbody>tr>td input.zhidu").css(
  740. "border-bottom",
  741. "1px solid #b3b3b3"
  742. );
  743. });
  744. //取消编辑
  745. $(".grqx").click(function() {
  746. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  747. $(".grzl tbody>tr>td input.zhidu").css("border-bottom", "none");
  748. });
  749. //关闭按钮
  750. $(".ptr").click(function() {
  751. $(".personal").hide();
  752. });
  753. //修改密码
  754. $(".grbtn").click(function() {
  755. var gh = $(".mgh").val();
  756. var xm = $(".mn").val();
  757. var ymm = $(".spwd").val();
  758. var xmm = $(".npwd").val();
  759. var qmm = $(".epwd").val();
  760. if(xmm !== qmm) {
  761. $(".wrong").show();
  762. $(".npwd").val("");
  763. $(".epwd").val("");
  764. } else if(xmm == "") {
  765. layer.msg("密码不允许为空!");
  766. } else {
  767. $(".wrong").hide();
  768. $(".grzl tbody>tr>td input").attr("readonly", true);
  769. $(".grzl tbody>tr>td input").css("border-bottom", "none");
  770. $.ajax({
  771. type: "post",
  772. url: huayi.config.callcenter_url + "UserAccount/UpdatePwd",
  773. async: true,
  774. dataType: "json",
  775. data: {
  776. token: $.cookie("token"),
  777. usercode: gh,
  778. pwd: $.md5(xmm),
  779. oldpwd: $.md5(ymm),
  780. name: $(".mn").val(),
  781. company: $(".settingCompany").val(),
  782. department: $(".settingDepartment").val(),
  783. post: $(".settingPost").val(),
  784. mobile: $(".settingMobile").val(),
  785. phone: $(".settingTelephone").val(),
  786. code: $(".settingCode").val(),
  787. },
  788. success: function(result) {
  789. if(result.state.toLowerCase() == "success") {
  790. layer.msg("修改成功!");
  791. window.location.href = "login.html";
  792. } else {
  793. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  794. $(".grzl tbody>tr>td input.zhidu").css(
  795. "border-bottom",
  796. "1px solid #b3b3b3"
  797. );
  798. }
  799. },
  800. });
  801. }
  802. });
  803. //获取验证码
  804. function getVerificationCode() {
  805. if($(".settingMobile").val() == "") {
  806. layer.msg("请输入手机号码!");
  807. return;
  808. }
  809. $.ajax({
  810. type: "post",
  811. url: huayi.config.callcenter_url + "UserAccount/SendCode",
  812. async: true,
  813. dataType: "json",
  814. data: {
  815. token: $.cookie("token"),
  816. mobile: $(".settingMobile").val(),
  817. },
  818. success: function(result) {
  819. if(result.state.toLowerCase() == "success") {
  820. layer.msg("获取成功!");
  821. $(".btnVerificationCode").attr("disabled", true);
  822. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  823. $(".verificationCodeTips").show();
  824. setTimeout(function() {
  825. $(".btnVerificationCode").attr("disabled", false);
  826. $(".verificationCodeTips").hide();
  827. }, 60000);
  828. }
  829. },
  830. });
  831. }
  832. $(".btnVerificationCode").click(function() {
  833. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  834. $(".grzl tbody>tr>td input.zhidu").css(
  835. "border-bottom",
  836. "1px solid #b3b3b3"
  837. );
  838. getVerificationCode();
  839. });
  840. //是否需要编辑用户信息
  841. function getWhetherEditInformation() {
  842. $.ajax({
  843. type: "post",
  844. url: huayi.config.callcenter_url + "UserAccount/GetUserModify",
  845. async: true,
  846. dataType: "json",
  847. data: {
  848. token: $.cookie("token"),
  849. usercode: $(".mgh").val(),
  850. },
  851. success: function(result) {
  852. if(result.state.toLowerCase() == "success") {
  853. } else {
  854. $(".personal").show();
  855. $(".ptr").hide();
  856. $(".personalMask").show();
  857. }
  858. },
  859. error: function(result) {},
  860. });
  861. }
  862. //图片裁剪
  863. var o = $(".image-crop > img");
  864. $(o).cropper({
  865. aspectRatio: 1 / 1,
  866. resizable: false,
  867. dragCrop: false,
  868. preview: ".img-preview",
  869. done: function() {},
  870. });
  871. var r = $("#inputImage");
  872. if(window.FileReader) {
  873. r.change(function() {
  874. var e,
  875. i = new FileReader(),
  876. t = this.files;
  877. if(t.length && ((e = t[0]), /^image\/\w+$/.test(e.type))) {
  878. i.readAsDataURL(e);
  879. i.onload = function() {
  880. r.val("");
  881. o.cropper("reset", !0).cropper("replace", this.result);
  882. };
  883. } else {
  884. layer.msg("请选择图片文件");
  885. }
  886. });
  887. $("#setDrag").click(function() {
  888. o.cropper("setDragMode", "crop");
  889. // var img = o.cropper("getDataURL");
  890. var img = o.cropper("getCroppedCanvas").toDataURL("image/png");
  891. $.post(
  892. huayi.config.callcenter_url + "Index/UploadTX64", {
  893. dataurl: encodeURIComponent(img),
  894. token: $.cookie("token"),
  895. },
  896. function(result) {
  897. result = $.parseJSON(result);
  898. if(result.state.toLowerCase() == "success") {
  899. $(".yhtx").attr(
  900. "src",
  901. huayi.config.callcenter_url.substr(
  902. 0,
  903. huayi.config.callcenter_url.length - 1
  904. ) + result.data
  905. );
  906. layer.msg("上传成功");
  907. $(".personal").hide();
  908. }
  909. }
  910. );
  911. });
  912. $("#zoomIn").click(function() {
  913. o.cropper("zoom", 0.1);
  914. });
  915. $("#zoomOut").click(function() {
  916. o.cropper("zoom", -0.1);
  917. });
  918. $("#rotateLeft").click(function() {
  919. o.cropper("rotate", 45);
  920. });
  921. $("#rotateRight").click(function() {
  922. o.cropper("rotate", -45);
  923. });
  924. } else {
  925. r.addClass("hide");
  926. }
  927. $("#zxTable tbody").on("click", "tr", function() {
  928. $(this).addClass("tr_bg");
  929. $(this).siblings().removeClass("tr_bg");
  930. $("#Result").val($(this).attr("fjh"));
  931. });
  932. //工单
  933. //当即办理
  934. //$(".Nows").change(function () {
  935. // $(".Nows_box").toggle();
  936. //});
  937. $('input:radio[name="banli"]').change(function() {
  938. if($(this).val() == "1") {
  939. $(".Nows_box").show();
  940. } else {
  941. $(".Nows_box").hide();
  942. }
  943. });
  944. //区县,主干道、乡镇,路社区村三级联动(目前在来电弹屏中使用)
  945. // helper.getDropList.getLocations($("#sourcearea"));
  946. QY($("#sourcearea"));
  947. // 获取乡镇,默认文峰区
  948. getTownshipVillage($("#township"), 4965);
  949. LB($("#type"));
  950. ZT($("#keys"));
  951. //加载来电类型 默认是 已受理并发送id
  952. GetDicValueList();
  953. $(".right-tab li").click(function() {
  954. messages($(this).index());
  955. });
  956. //全部已读
  957. $(".readed").click(function() {
  958. $.ajax({
  959. type: "get",
  960. url: huayi.config.callcenter_url + "Index/CloseChat",
  961. async: true,
  962. dataType: "json",
  963. data: {
  964. token: $.cookie("token"),
  965. id: 0,
  966. },
  967. success: function(data) {
  968. if(data.total > 0) {
  969. messages();
  970. } else {
  971. layer.msg("设置失败!");
  972. }
  973. },
  974. });
  975. });
  976. //主动发消息
  977. $(".sele_send").click(function() {
  978. layer.open({
  979. type: 2,
  980. content: "replyChat.html", //iframe的url,no代表不显示滚动条
  981. title: "发送消息",
  982. area: ["50%", "60%"], //宽高
  983. });
  984. });
  985. var ru, rd, msgs;
  986. $(".mid").val(0);
  987. var mid = $(".mid").val();
  988. $(".tuBiao").click(function() {
  989. if($(".drm").css("display") == "block") {
  990. $(".drm").css("display", "none");
  991. } else {
  992. $(".drm").css("display", "block");
  993. }
  994. });
  995. $("#small-chat").click(function() {
  996. if($(".small-chat-box").hasClass("active")) {
  997. rightDown();
  998. rd = setInterval(rightDown, 60000);
  999. } else {
  1000. clearInterval(rd);
  1001. }
  1002. });
  1003. //即时通讯 消息总数
  1004. message_total();
  1005. //setInterval(message_total, 5000);
  1006. function message_total() {
  1007. helper.init.isload = 0;
  1008. $.ajax({
  1009. type: "get",
  1010. url: huayi.config.callcenter_url + "Index/GetChatCount",
  1011. async: true,
  1012. dataType: "json",
  1013. data: {
  1014. token: $.cookie("token"),
  1015. top: 50,
  1016. },
  1017. success: function(data) {
  1018. helper.init.isload = 1;
  1019. if(data.total <= 0) {
  1020. $(".chat_count").hide();
  1021. $(".chat").removeClass("come_mess");
  1022. } else {
  1023. $(".chat_count").show();
  1024. $(".chat_count").html(data.total);
  1025. $(".chat").addClass("come_mess");
  1026. }
  1027. },
  1028. });
  1029. }
  1030. $(".chat").click(function() {
  1031. $("#right-sidebar").toggleClass("sidebar-open");
  1032. if($("#right-sidebar").hasClass("sidebar-open")) {
  1033. messages();
  1034. msgs = setInterval(messages, 5000, 0); //未读消息定时刷新
  1035. } else {
  1036. clearInterval(msgs);
  1037. }
  1038. });
  1039. $("#reflectCategory").bind("input propertychange", function() {
  1040. $(".layui-dropdown").hide();
  1041. if($("#reflectCategory").val() == "") {
  1042. $(".reflectCategoryList-wrapper").hide();
  1043. return;
  1044. }
  1045. var debounceGetSearchReactionCategory = debounce(
  1046. getSearchReactionCategory,
  1047. 500
  1048. );
  1049. $(".reflectCategoryList-wrapper").show();
  1050. debounceGetSearchReactionCategory($("#reflectCategory").val());
  1051. });
  1052. $("#reflectCategoryList").on("click", "li", function() {
  1053. $(".reflectCategoryList-wrapper").hide();
  1054. $("#reflectCategory").val($(this).attr("indexName"));
  1055. $("#PID").val($(this).attr("index"));
  1056. });
  1057. // 获取工单数量
  1058. workcount();
  1059. });
  1060. function Adds() {
  1061. var callid = $(".hidCallID").val();
  1062. var value = $(' input[name="banli"]:checked ').val();
  1063. var threeWayCall;
  1064. if($("#threeWayCall").is(":checked")) {
  1065. threeWayCall = 1;
  1066. } else {
  1067. threeWayCall = 0;
  1068. }
  1069. if(!$("#cusphone").val()) {
  1070. layer.msg("请输入来电号码");
  1071. return;
  1072. } else if(!$("#title").val()) {
  1073. layer.msg("请输入标题");
  1074. return;
  1075. } else if(!$("#content").val()) {
  1076. layer.msg("请输入内容");
  1077. return;
  1078. } else if(!$("#PID").val()) {
  1079. layer.msg("请选择反映类别");
  1080. return;
  1081. } else if(value == 1 && !$("#result").val()) {
  1082. layer.msg("请输入直办内容");
  1083. return;
  1084. } else if(!$("#sourcearea").val()) {
  1085. layer.msg("请输入事发区域");
  1086. return;
  1087. }
  1088. $.ajax({
  1089. type: "post",
  1090. url: huayi.config.callcenter_url + "/WorkOrder/AddWorkOrder",
  1091. dataType: "json",
  1092. async: true,
  1093. beforeSend: function() {
  1094. //触发ajax请求开始时执行
  1095. $(".addt_").attr("disabled", true);
  1096. $(".addts").attr("disabled", true);
  1097. $(".addt_").text("提交中...");
  1098. $(".addts").text("提交中...");
  1099. },
  1100. data: {
  1101. bigtype: $("#phonetype2").val(),
  1102. cusname: $("#cusname").val(), //=来电人姓名
  1103. cussex: $("#cussex").val(),
  1104. cusphone: $("#cusphone").val().replace(/\s+/g, ""), //=来电人电话
  1105. email: $("#email").val(),
  1106. zipcode: $("#zipcode").val(),
  1107. conphone: $("#conphone").val(),
  1108. title: $("#title").val(),
  1109. content: $("#content").val(),
  1110. callid: callid,
  1111. sourcearea: $("#sourcearea").val(), //=事发地域id
  1112. township: $("#township").val(), // 乡镇
  1113. village: $("#village").val(), // 村
  1114. sourceaddress: $("#sourceaddress").val(), //=事发详细地址
  1115. source: 1, //=来源
  1116. phonetype: $("#phonetype").val(), // 电话类别
  1117. isresult: $(' input[name="banli"]:checked ').val(), //=(0转办1直办)
  1118. result: $("#result").val(),
  1119. longitude: $(".store_Lng").val(),
  1120. latitude: $(".store_Lat").val(),
  1121. keys: $("#PID").val(), //=关键词id(多个用英文逗号,隔开)
  1122. type: $("#type").val(), //=类型
  1123. isprotect: $(' input[name="mj"]:checked ').val(), //=(0普通1保密)
  1124. level: $("#level").val(), //=(1普通2紧急)
  1125. visittype: $("#visittype").val(), // 回访方式
  1126. isbusiness: $("#isbusiness").val(),
  1127. issubmit: Statess, //=(0保存1保存并提交)
  1128. business: threeWayCall,
  1129. file: $("#file").val(), // 办理附件(多个用英文逗号,隔开)
  1130. token: $.cookie("token"),
  1131. },
  1132. success: function(data) {
  1133. if(data.state.toLowerCase() == "success") {
  1134. $(".addt_").attr("disabled", false);
  1135. $(".addts").attr("disabled", false);
  1136. $(".addt_").text("保存");
  1137. $(".addts").text("保存并提交");
  1138. layer.msg("操作成功");
  1139. $("#phonetype1").hide()
  1140. $("#phonetype2").hide()
  1141. $("#phonetype").val('12345')
  1142. Clean();
  1143. } else {
  1144. $(".addt_").attr("disabled", false);
  1145. $(".addts").attr("disabled", false);
  1146. $(".addt_").text("保存");
  1147. $(".addts").text("保存并提交");
  1148. }
  1149. },
  1150. });
  1151. }
  1152. //上传文件
  1153. function upload() {
  1154. var Files = document.getElementById("upFile").files;
  1155. console.log(Files);
  1156. if(Files.length > 0) {
  1157. var formData = new FormData();
  1158. for(var i = 0; i < Files.length; i++) {
  1159. formData.append('file' + i, Files[i]);
  1160. }
  1161. formData.append("token", $.cookie("token"));
  1162. var typeName = Files[0].name.split('.')[Files[0].name.split('.').length - 1];
  1163. if(typeName == "png" || typeName == 'jpg' || typeName == 'mp4' || typeName == 'avi' || typeName ==
  1164. 'wmv' || typeName == 'mp3' || typeName == 'pdf' || typeName == 'doc' || typeName == 'docx' ||
  1165. typeName == 'xls' || typeName == 'xlsx') {
  1166. $.ajax({
  1167. url: huayi.config.callcenter_url + "/WorkOrder/UploadFile",
  1168. type: "POST",
  1169. data: formData,
  1170. /**
  1171. *必须false才会自动加上正确的Content-Type
  1172. */
  1173. contentType: false,
  1174. /**
  1175. * 必须false才会避开jQuery对 formdata 的默认处理
  1176. * XMLHttpRequest会对 formdata 进行正确的处理
  1177. */
  1178. processData: false,
  1179. success: function(result) {
  1180. document.getElementById("upFile").outerHTML = document.getElementById("upFile")
  1181. .outerHTML;
  1182. $("#upFile").change(function() {
  1183. upload();
  1184. });
  1185. var r = $.parseJSON(result);
  1186. if(r.state.toLowerCase() == "success") {
  1187. var a = r.data;
  1188. $(a).each(function(i, n) {
  1189. var strs = '<span class="files" fiel-num="' + n.F_FileId +
  1190. '">' + n.F_FileName.substring(19) +
  1191. '<i class="fa fa-remove del_file"></i></span>'
  1192. $(strs).appendTo($('.fileBox')).find('.del_file').click(
  1193. function(event) {
  1194. event.stopPropagation();
  1195. $(this).parent().remove();
  1196. file_num()
  1197. })
  1198. })
  1199. file_num();
  1200. }
  1201. }
  1202. });
  1203. } else {
  1204. layer.msg("格式不正确");
  1205. }
  1206. } else {
  1207. layer.confirm('请上传文件!', {
  1208. btn: ['确定']
  1209. });
  1210. }
  1211. }
  1212. //上传文件隐藏域值
  1213. function file_num() {
  1214. var str = '';
  1215. var Str;
  1216. $('.fileBox .files').each(function(j, m) {
  1217. var aa = $(m).attr("fiel-num")
  1218. console.log(aa);
  1219. str += aa + ",";
  1220. Str = (str.substring(str.length - 1) == ',') ? str.substring(0, str.length - 1) : str;
  1221. })
  1222. $("#file").val(Str);
  1223. }
  1224. //清空
  1225. function Clean() {
  1226. //左侧
  1227. //debugger;
  1228. $(".ldname").val(""); //来电人
  1229. $("#khid").val("");
  1230. $(".tsdh").val(""); //来电号码
  1231. $(".ldlocation").text("未知"); //归属地
  1232. $(".lxr").val(""); //联系人
  1233. $(".lxdh").val(""); //联系电话
  1234. $(".postcode").val(""); //邮编
  1235. $(".email").val(""); //email
  1236. $(".ldtime").val(""); //录入时间
  1237. $(":radio[name='banli'][value='0']").prop("checked", "checked");
  1238. $(".Nows_box").hide();
  1239. //右侧
  1240. $("#cusname").val(""); //=来电人姓名
  1241. $("#cussex").val("");
  1242. $("#cusphone").val(""); //=来电人电话
  1243. $("#email").val("");
  1244. $("#zipcode").val("");
  1245. $("#conphone").val("");
  1246. $("#title").val("");
  1247. $("#content").val("");
  1248. $("#sourceaddress").val(""); //=事发详细地址
  1249. $("input[name='baomi'][value='1']").prop("checked", true); //=(0转办1直办)
  1250. $("#type option:first").prop("selected", "selected");
  1251. $("#level option:first").prop("selected", "selected");
  1252. $("#visittype option:first").prop("selected", "selected");
  1253. $("#isbusiness option:first").prop("selected", "selected");
  1254. console.log($("#isbusiness").val())
  1255. $("#keys option:first").prop("selected", "selected");
  1256. $("#sourcearea").val("0").trigger("change"); //=事发地域id
  1257. $("#sourcearea option:first").prop("selected", "selected");
  1258. $("#township").val(""); // 乡镇
  1259. $("#village").val(""); // 村
  1260. $("#result").val("");
  1261. $(".inps").val("");
  1262. $("#PID").val("");
  1263. $("#reflectCategory").val("");
  1264. $("#Dpment").val("");
  1265. $(".Cleans").hide();
  1266. $("#file").val('');
  1267. $(".fileBox").html('')
  1268. }
  1269. function clearworkorder() {
  1270. $("#xxlb").val("");
  1271. $("#xxlb").trigger("change");
  1272. $("#FArea").val("");
  1273. $("#FArea").trigger("change");
  1274. $("#sfdz").val("");
  1275. $("#tskh").val("");
  1276. $("#tsdh").val("");
  1277. $("#email").val("");
  1278. $("#postcode").val("");
  1279. $("#lxr").val("");
  1280. $("#lxdh").val("");
  1281. $("#content").val("");
  1282. $("#result").val("");
  1283. $("#JArea").val("");
  1284. $("#JArea").trigger("change");
  1285. $("#remark").val("");
  1286. $("#khid").val("");
  1287. $(".khmc").val("");
  1288. $(".tsdh").val("");
  1289. $(".lxr").val("");
  1290. $(".lxdh").val("");
  1291. $(".postcode").val("");
  1292. $(".email").val("");
  1293. }
  1294. //获取历史记录
  1295. function loadOld() {
  1296. // var type = $(".ldtp-cr ul.ld-service .cr-click").attr("itemtype");
  1297. // $(".complain").hide();
  1298. // $(".complain")
  1299. // .eq(type * 1)
  1300. // .show();
  1301. // if (type == "2") {
  1302. //先销毁表格
  1303. $("#orderlist").bootstrapTable("destroy");
  1304. //初始化表格,动态从服务器加载数据
  1305. $("#orderlist").bootstrapTable({
  1306. method: "get", //使用get请求到服务器获取数据
  1307. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1308. contentType: "application/x-www-form-urlencoded",
  1309. striped: true, //表格显示条纹
  1310. pagination: true, //启动分页
  1311. pageSize: 5, //每页显示的记录数
  1312. pageNumber: 1, //当前第几页
  1313. pageList: [5, 10], //记录数可选列表
  1314. search: false, //是否启用查询
  1315. showColumns: false, //显示下拉框勾选要显示的列
  1316. showRefresh: false, //显示刷新按钮
  1317. sidePagination: "server", //表示服务端请求
  1318. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1319. //设置为limit可以获取limit, offset, search, sort, order
  1320. queryParamsType: "undefined",
  1321. queryParams: function queryParams(params) {
  1322. //设置查询参数
  1323. var param = {
  1324. page: params.pageNumber,
  1325. pagesize: params.pageSize,
  1326. tel: $(".hidTel").val(),
  1327. starttime: $("#con_startTime").val(),
  1328. endtime: $("#con_endTime").val(),
  1329. token: $.cookie("token"),
  1330. };
  1331. return param;
  1332. },
  1333. onLoadSuccess: function() {
  1334. //加载成功时执行
  1335. //layer.msg("加载成功");
  1336. },
  1337. onLoadError: function() {
  1338. //加载失败时执行
  1339. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1340. },
  1341. });
  1342. // } else if (type == "1") {
  1343. //先销毁表格
  1344. $("#oldlist").bootstrapTable("destroy");
  1345. //初始化表格,动态从服务器加载数据
  1346. $("#oldlist").bootstrapTable({
  1347. method: "get", //使用get请求到服务器获取数据
  1348. url: huayi.config.callcenter_url + "CallInScreen/GetOldList", //获取数据的Servlet地址
  1349. contentType: "application/x-www-form-urlencoded",
  1350. striped: true, //表格显示条纹
  1351. pagination: true, //启动分页
  1352. pageSize: 5, //每页显示的记录数
  1353. pageNumber: 1, //当前第几页
  1354. pageList: [5, 10], //记录数可选列表
  1355. search: false, //是否启用查询
  1356. showColumns: false, //显示下拉框勾选要显示的列
  1357. showRefresh: false, //显示刷新按钮
  1358. sidePagination: "server", //表示服务端请求
  1359. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1360. //设置为limit可以获取limit, offset, search, sort, order
  1361. queryParamsType: "undefined",
  1362. queryParams: function queryParams(params) {
  1363. //设置查询参数
  1364. var param = {
  1365. page: params.pageNumber,
  1366. pagesize: params.pageSize,
  1367. tel: $(".hidTel").val(),
  1368. starttime: $("#old_startTime").val(),
  1369. endtime: $("#old_endTime").val(),
  1370. token: $.cookie("token"),
  1371. };
  1372. return param;
  1373. },
  1374. onLoadSuccess: function() {
  1375. //加载成功时执行
  1376. //layer.msg("加载成功");
  1377. },
  1378. onLoadError: function() {
  1379. //加载失败时执行
  1380. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1381. },
  1382. });
  1383. // }
  1384. }
  1385. //格式化工单号
  1386. function formatWorkOrderNum(val, row) {
  1387. if(val) {
  1388. return '<a class="xg" onclick="ckxq(\'' + val + '\')" title="点击查看工单详情">' + val + '</a>';
  1389. }
  1390. }
  1391. //编号
  1392. function Code(val, row, index) {
  1393. return index + 1;
  1394. }
  1395. function GetCallState(val) {
  1396. if(val == "1") {
  1397. return "已接通";
  1398. } else {
  1399. return "未接通";
  1400. }
  1401. }
  1402. //音频
  1403. function setCode(val) {
  1404. if(val) {
  1405. return(
  1406. '<div class="imgs" style="cursor: pointer;">' +
  1407. '<img src="./img/vice.png" alt="" onclick= "recording(this)" item="' +
  1408. val +
  1409. '" />' +
  1410. "</div>"
  1411. );
  1412. } else {
  1413. return "";
  1414. }
  1415. }
  1416. function recording(ele) {
  1417. var path = $(ele).attr("item");
  1418. layer.open({
  1419. type: 2,
  1420. content: "./CommonHtml/recording.html?path=" + path, //iframe的url,no代表不显示滚动条
  1421. title: '录音',
  1422. area: ['30%', '20%'], //宽高
  1423. maxmin: true,
  1424. shade: 0
  1425. });
  1426. }
  1427. function GetLink(val) {
  1428. if(val) {
  1429. return "<a onclick=\"ckxq('" + val + "')\" style='word-break: break-all;'>" + val + "</a>";
  1430. } else {
  1431. return "";
  1432. }
  1433. }
  1434. function formatterResult(val) {
  1435. if(val) {
  1436. // + ' title="' + val + '" ';
  1437. var strResult = val;
  1438. if(strResult.length > 20) {
  1439. strResult = strResult.substring(0, 20) + "...";
  1440. }
  1441. strResult = "<div title='" + val + "'>" + strResult + "</div>"
  1442. return strResult;
  1443. }
  1444. }
  1445. //查看详情
  1446. function ckxq(str) {
  1447. layer.open({
  1448. type: 2,
  1449. content: "CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  1450. title: "工单详情",
  1451. area: ["80%", "80%"], //宽高
  1452. });
  1453. }
  1454. //截取字符串
  1455. function GetCont(val) {
  1456. if(val) {
  1457. var str = "<div ";
  1458. if(val.length > 20) {
  1459. str = str + ' title="' + val + '" ';
  1460. val = val.substr(0, 20) + "...";
  1461. }
  1462. return str + ">" + val + "</div>";
  1463. } else {
  1464. return "";
  1465. }
  1466. }
  1467. //加载字典
  1468. function loadDic(obj, pid) {
  1469. obj.empty();
  1470. obj.append('<option selected="selected" value="">请选择</option>');
  1471. if(!pid) {
  1472. pid = -1;
  1473. }
  1474. $.getJSON(
  1475. huayi.config.callcenter_url + "Dictionary/GetDicValueListByParentId", {
  1476. token: $.cookie("token"),
  1477. pid: pid,
  1478. },
  1479. function(data) {
  1480. if(data.state.toLowerCase() == "success") {
  1481. var content = data.data;
  1482. $(content).each(function(i, n) {
  1483. $(
  1484. "<option value='" +
  1485. n.F_ValueId +
  1486. "'>" +
  1487. n.F_Value +
  1488. "</option>"
  1489. ).appendTo(obj);
  1490. });
  1491. }
  1492. }
  1493. );
  1494. }
  1495. //获取知识库
  1496. function loadZSK(type = "1") {
  1497. var table = $("#tableList" + type);
  1498. $(".tableWarpper" + type)
  1499. .show()
  1500. .siblings()
  1501. .hide();
  1502. table.bootstrapTable("destroy");
  1503. if(type === "1") {
  1504. //初始化表格,动态从服务器加载数据
  1505. table.bootstrapTable({
  1506. method: "get", //使用get请求到服务器获取数据
  1507. url: huayi.config.callcenter_url + "Professor/GetList", //获取数据的Servlet地址
  1508. contentType: "application/x-www-form-urlencoded",
  1509. striped: true, //表格显示条纹
  1510. pagination: true, //启动分页
  1511. pageSize: 10, //每页显示的记录数
  1512. pageNumber: 1, //当前第几页
  1513. pageList: [10, 20, 50, 100], //记录数可选列表
  1514. search: false, //是否启用查询
  1515. showColumns: false, //显示下拉框勾选要显示的列
  1516. showRefresh: false, //显示刷新按钮
  1517. sidePagination: "server", //表示服务端请求
  1518. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1519. //设置为limit可以获取limit, offset, search, sort, order
  1520. queryParamsType: "undefined",
  1521. queryParams: function queryParams(params) {
  1522. //设置查询参数
  1523. var param = {
  1524. page: params.pageNumber,
  1525. pagesize: params.pageSize,
  1526. token: $.cookie("token"),
  1527. keyvalue: "",
  1528. stime: "",
  1529. etime: "",
  1530. };
  1531. return param;
  1532. },
  1533. onLoadSuccess: function() {
  1534. //加载成功时执行
  1535. //layer.msg("加载成功");
  1536. },
  1537. onLoadError: function() {
  1538. //加载失败时执行
  1539. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1540. },
  1541. });
  1542. } else if(type === "2") {
  1543. //初始化表格,动态从服务器加载数据
  1544. table.bootstrapTable({
  1545. method: "get", //使用get请求到服务器获取数据
  1546. url: huayi.config.callcenter_url + "LawGuide/GetList", //获取数据的Servlet地址
  1547. contentType: "application/x-www-form-urlencoded",
  1548. striped: true, //表格显示条纹
  1549. pagination: true, //启动分页
  1550. pageSize: 10, //每页显示的记录数
  1551. pageNumber: 1, //当前第几页
  1552. pageList: [10, 20, 50, 100], //记录数可选列表
  1553. search: false, //是否启用查询
  1554. showColumns: false, //显示下拉框勾选要显示的列
  1555. showRefresh: false, //显示刷新按钮
  1556. sidePagination: "server", //表示服务端请求
  1557. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1558. //设置为limit可以获取limit, offset, search, sort, order
  1559. queryParamsType: "undefined",
  1560. queryParams: function queryParams(params) {
  1561. //设置查询参数
  1562. var param = {
  1563. page: params.pageNumber,
  1564. pagesize: params.pageSize,
  1565. token: $.cookie("token"),
  1566. keyvalue: "",
  1567. key: "",
  1568. stime: "",
  1569. etime: "",
  1570. };
  1571. return param;
  1572. },
  1573. onLoadSuccess: function() {
  1574. //加载成功时执行
  1575. //layer.msg("加载成功");
  1576. },
  1577. onLoadError: function() {
  1578. //加载失败时执行
  1579. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1580. },
  1581. });
  1582. } else if(type === "3") {
  1583. //初始化表格,动态从服务器加载数据
  1584. table.bootstrapTable({
  1585. method: "get", //使用get请求到服务器获取数据
  1586. url: huayi.config.callcenter_url + "HotspotGlossary/GetList", //获取数据的Servlet地址
  1587. contentType: "application/x-www-form-urlencoded",
  1588. striped: true, //表格显示条纹
  1589. pagination: true, //启动分页
  1590. pageSize: 10, //每页显示的记录数
  1591. pageNumber: 1, //当前第几页
  1592. pageList: [10, 20, 50, 100], //记录数可选列表
  1593. search: false, //是否启用查询
  1594. showColumns: false, //显示下拉框勾选要显示的列
  1595. showRefresh: false, //显示刷新按钮
  1596. sidePagination: "server", //表示服务端请求
  1597. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1598. //设置为limit可以获取limit, offset, search, sort, order
  1599. queryParamsType: "undefined",
  1600. queryParams: function queryParams(params) {
  1601. //设置查询参数
  1602. var param = {
  1603. page: params.pageNumber,
  1604. pagesize: params.pageSize,
  1605. token: $.cookie("token"),
  1606. keyvalue: "",
  1607. key: "",
  1608. stime: "",
  1609. etime: "",
  1610. };
  1611. return param;
  1612. },
  1613. onLoadSuccess: function() {
  1614. //加载成功时执行
  1615. //layer.msg("加载成功");
  1616. },
  1617. onLoadError: function() {
  1618. //加载失败时执行
  1619. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1620. },
  1621. });
  1622. } else if(type === "4") {
  1623. //初始化表格,动态从服务器加载数据
  1624. table.bootstrapTable({
  1625. method: "get", //使用get请求到服务器获取数据
  1626. url: huayi.config.callcenter_url + "Policy/GetList", //获取数据的Servlet地址
  1627. contentType: "application/x-www-form-urlencoded",
  1628. striped: true, //表格显示条纹
  1629. pagination: true, //启动分页
  1630. pageSize: 10, //每页显示的记录数
  1631. pageNumber: 1, //当前第几页
  1632. pageList: [10, 20, 50, 100], //记录数可选列表
  1633. search: false, //是否启用查询
  1634. showColumns: false, //显示下拉框勾选要显示的列
  1635. showRefresh: false, //显示刷新按钮
  1636. sidePagination: "server", //表示服务端请求
  1637. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1638. //设置为limit可以获取limit, offset, search, sort, order
  1639. queryParamsType: "undefined",
  1640. queryParams: function queryParams(params) {
  1641. //设置查询参数
  1642. var param = {
  1643. page: params.pageNumber,
  1644. pagesize: params.pageSize,
  1645. token: $.cookie("token"),
  1646. keyvalue: "",
  1647. key: "",
  1648. stime: "",
  1649. etime: "",
  1650. };
  1651. return param;
  1652. },
  1653. onLoadSuccess: function() {
  1654. //加载成功时执行
  1655. //layer.msg("加载成功");
  1656. },
  1657. onLoadError: function() {
  1658. //加载失败时执行
  1659. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1660. },
  1661. });
  1662. } else if(type === "5") {
  1663. //初始化表格,动态从服务器加载数据
  1664. table.bootstrapTable({
  1665. method: "get", //使用get请求到服务器获取数据
  1666. url: huayi.config.callcenter_url + "NounInterpretation/GetList", //获取数据的Servlet地址
  1667. contentType: "application/x-www-form-urlencoded",
  1668. striped: true, //表格显示条纹
  1669. pagination: true, //启动分页
  1670. pageSize: 10, //每页显示的记录数
  1671. pageNumber: 1, //当前第几页
  1672. pageList: [10, 20, 50, 100], //记录数可选列表
  1673. search: false, //是否启用查询
  1674. showColumns: false, //显示下拉框勾选要显示的列
  1675. showRefresh: false, //显示刷新按钮
  1676. sidePagination: "server", //表示服务端请求
  1677. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1678. //设置为limit可以获取limit, offset, search, sort, order
  1679. queryParamsType: "undefined",
  1680. queryParams: function queryParams(params) {
  1681. //设置查询参数
  1682. var param = {
  1683. page: params.pageNumber,
  1684. pagesize: params.pageSize,
  1685. token: $.cookie("token"),
  1686. keyvalue: "",
  1687. key: "",
  1688. stime: "",
  1689. etime: "",
  1690. };
  1691. return param;
  1692. },
  1693. onLoadSuccess: function() {
  1694. //加载成功时执行
  1695. //layer.msg("加载成功");
  1696. },
  1697. onLoadError: function() {
  1698. //加载失败时执行
  1699. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1700. },
  1701. });
  1702. } else if(type === "6") {
  1703. //初始化表格,动态从服务器加载数据
  1704. table.bootstrapTable({
  1705. method: "get", //使用get请求到服务器获取数据
  1706. url: huayi.config.callcenter_url + "Functions/GetList", //获取数据的Servlet地址
  1707. contentType: "application/x-www-form-urlencoded",
  1708. striped: true, //表格显示条纹
  1709. pagination: true, //启动分页
  1710. pageSize: 10, //每页显示的记录数
  1711. pageNumber: 1, //当前第几页
  1712. pageList: [10, 20, 50, 100], //记录数可选列表
  1713. search: false, //是否启用查询
  1714. showColumns: false, //显示下拉框勾选要显示的列
  1715. showRefresh: false, //显示刷新按钮
  1716. sidePagination: "server", //表示服务端请求
  1717. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1718. //设置为limit可以获取limit, offset, search, sort, order
  1719. queryParamsType: "undefined",
  1720. queryParams: function queryParams(params) {
  1721. //设置查询参数
  1722. var param = {
  1723. page: params.pageNumber,
  1724. pagesize: params.pageSize,
  1725. token: $.cookie("token"),
  1726. keyvalue: "",
  1727. key: "",
  1728. stime: "",
  1729. etime: "",
  1730. };
  1731. return param;
  1732. },
  1733. onLoadSuccess: function() {
  1734. //加载成功时执行
  1735. //layer.msg("加载成功");
  1736. },
  1737. onLoadError: function() {
  1738. //加载失败时执行
  1739. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1740. },
  1741. });
  1742. }
  1743. // $.getJSON(
  1744. // huayi.config.callcenter_url + "CallInScreen/GetZSKList",
  1745. // {
  1746. // keywords: $(".search").val(),
  1747. // token: $.cookie("token"),
  1748. // },
  1749. // function (result) {
  1750. // if (result.state.toLowerCase() == "success") {
  1751. // $(".ldcr-bottom .detail-con ul").empty();
  1752. // $(result.data).each(function (i, n) {
  1753. // var key_w = $(".search").val();
  1754. // if (key_w) {
  1755. // var after_w = n.F_Title.replace(
  1756. // key_w,
  1757. // '<span style="color:red;">' + key_w + "</span>"
  1758. // );
  1759. // var html =
  1760. // "<li>" +
  1761. // ' <div class="zhishi-title clearfix">' +
  1762. // ' <a href="javascript:void(0);" class="titless" >' +
  1763. // after_w +
  1764. // "</a>" +
  1765. // ' <em ><span style="cursor:pointer;color:#337ab7" onclick="resolve(' +
  1766. // n.F_Id +
  1767. // ')">解决</span><span style="padding-left:5px;cursor:pointer;color:#337ab7" onclick="noSolve(' +
  1768. // n.F_Id +
  1769. // ')">未解决</span></em>' +
  1770. // " </div>" +
  1771. // ' <div class="explancon">' +
  1772. // n.F_EndAnswer +
  1773. // " </div>" +
  1774. // "</li>";
  1775. // } else {
  1776. // var html =
  1777. // "<li>" +
  1778. // ' <div class="zhishi-title clearfix">' +
  1779. // ' <a href="javascript:void(0);" class="titless" >' +
  1780. // n.F_Title +
  1781. // "</a>" +
  1782. // ' <em ><span style="cursor:pointer;color:#337ab7" onclick="resolve(' +
  1783. // n.F_Id +
  1784. // ')">解决</span><span style="padding-left:5px;cursor:pointer;color:#337ab7" onclick="noSolve(' +
  1785. // n.F_Id +
  1786. // ')">未解决</span></em>' +
  1787. // " </div>" +
  1788. // ' <div class="explancon">' +
  1789. // n.F_EndAnswer +
  1790. // " </div>" +
  1791. // "</li>";
  1792. // }
  1793. // $(html)
  1794. // .appendTo($(".ldcr-bottom .detail-con ul"))
  1795. // .find(".zhishi-title")
  1796. // .click(function (event) {
  1797. // event.stopPropagation();
  1798. // if ($(this).hasClass("active")) {
  1799. // $(this).removeClass("active");
  1800. // } else {
  1801. // $(".zhishi-title").removeClass("active");
  1802. // $(this).addClass("active");
  1803. // }
  1804. // });
  1805. // });
  1806. // }
  1807. // }
  1808. // );
  1809. }
  1810. $(".ldcrb-top ul li").click(function() {
  1811. $(this).addClass("activity").siblings().removeClass("activity");
  1812. var type = $(this).attr("data-type");
  1813. loadZSK(type);
  1814. });
  1815. // 序号
  1816. function serialNumber(val, row, index) {
  1817. return index + 1;
  1818. }
  1819. // 操作
  1820. function operation1(val, row) {
  1821. return(
  1822. '<div class="tool_downs">' +
  1823. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1824. row.F_Id +
  1825. '" onclick="detailBtn1(\'' +
  1826. row.F_Id +
  1827. '\')" title="详情">详情</a>' +
  1828. "</div>"
  1829. );
  1830. }
  1831. // 操作
  1832. function operation2(val, row) {
  1833. return(
  1834. '<div class="tool_downs">' +
  1835. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1836. row.F_Id +
  1837. '" onclick="detailBtn2(\'' +
  1838. row.F_Id +
  1839. '\')" title="详情">详情</a>' +
  1840. "</div>"
  1841. );
  1842. }
  1843. // 操作
  1844. function operation3(val, row) {
  1845. return(
  1846. '<div class="tool_downs">' +
  1847. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1848. row.F_Id +
  1849. '" onclick="detailBtn3(\'' +
  1850. row.F_Id +
  1851. '\')" title="详情">详情</a>' +
  1852. "</div>"
  1853. );
  1854. }
  1855. // 操作
  1856. function operation4(val, row) {
  1857. return(
  1858. '<div class="tool_downs">' +
  1859. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1860. row.F_Id +
  1861. '" onclick="detailBtn4(\'' +
  1862. row.F_Id +
  1863. '\')" title="详情">详情</a>' +
  1864. "</div>"
  1865. );
  1866. }
  1867. // 操作
  1868. function operation5(val, row) {
  1869. return(
  1870. '<div class="tool_downs">' +
  1871. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1872. row.F_Id +
  1873. '" onclick="detailBtn5(\'' +
  1874. row.F_Id +
  1875. '\')" title="详情">详情</a>' +
  1876. "</div>"
  1877. );
  1878. }
  1879. // 操作
  1880. function operation6(val, row) {
  1881. return(
  1882. '<div class="tool_downs">' +
  1883. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1884. row.F_Id +
  1885. '" onclick="detailBtn6(\'' +
  1886. row.F_Id +
  1887. '\')" title="详情">详情</a>' +
  1888. "</div>"
  1889. );
  1890. }
  1891. // 详情
  1892. function detailBtn1(id) {
  1893. layer.open({
  1894. type: 2,
  1895. content: "./zhiShiKu/detailZhiShiKuPolicyExpert.html?id=" + id, //iframe的url,no代表不显示滚动条
  1896. title: "政策专家库",
  1897. area: ["80%", "80%"], //宽高
  1898. });
  1899. }
  1900. // 详情
  1901. function detailBtn2(id) {
  1902. layer.open({
  1903. type: 2,
  1904. content: "./zhiShiKu/detailZhiShiKuGuide.html?id=" + id, //iframe的url,no代表不显示滚动条
  1905. title: "办事指南",
  1906. area: ["80%", "80%"], //宽高
  1907. });
  1908. }
  1909. // 详情
  1910. function detailBtn3(id) {
  1911. layer.open({
  1912. type: 2,
  1913. content: "./zhiShiKu/detailZhiShiKuHotLssues.html?id=" + id, //iframe的url,no代表不显示滚动条
  1914. title: "热点问题",
  1915. area: ["80%", "80%"], //宽高
  1916. });
  1917. }
  1918. // 详情
  1919. function detailBtn4(id) {
  1920. layer.open({
  1921. type: 2,
  1922. content: "./zhiShiKu/detaileZhiShiKuPoliciesRegulations.html?id=" + id, //iframe的url,no代表不显示滚动条
  1923. title: "政策法规",
  1924. area: ["80%", "80%"], //宽高
  1925. });
  1926. }
  1927. // 详情
  1928. function detailBtn5(id) {
  1929. layer.open({
  1930. type: 2,
  1931. content: "./zhiShiKu/detailZhiShiKuGlossary.html?id=" + id, //iframe的url,no代表不显示滚动条
  1932. title: "名词解释",
  1933. area: ["80%", "80%"], //宽高
  1934. });
  1935. }
  1936. // 详情
  1937. function detailBtn6(id) {
  1938. layer.open({
  1939. type: 2,
  1940. content: "./zhiShiKu/detailZhiShiKuFunctional.html?id=" + id, //iframe的url,no代表不显示滚动条
  1941. title: "部门职能",
  1942. area: ["80%", "80%"], //宽高
  1943. });
  1944. }
  1945. // 获取坐席
  1946. function getSeatData(obj) {
  1947. obj.empty();
  1948. $.getJSON(
  1949. huayi.config.callcenter_url + "UserAccount/GetSeatList", {
  1950. token: $.cookie("token"),
  1951. },
  1952. function(data) {
  1953. if(data.state.toLowerCase() == "success") {
  1954. var content = data.data;
  1955. $(content).each(function(i, n) {
  1956. $(
  1957. "<option value='" +
  1958. n.F_UserCode +
  1959. "'>" +
  1960. n.F_UserName +
  1961. "</option>"
  1962. ).appendTo(obj);
  1963. });
  1964. obj.selectpicker({
  1965. noneSelectedText: "请选择", //默认显示内容
  1966. });
  1967. obj.selectpicker("refresh");
  1968. }
  1969. }
  1970. );
  1971. }
  1972. // 综合查询
  1973. function loadComprehensiveList() {
  1974. //先销毁表格
  1975. $("#comprehensiveContentList").bootstrapTable("destroy");
  1976. //初始化表格,动态从服务器加载数据
  1977. $("#comprehensiveContentList").bootstrapTable({
  1978. method: "get", //使用get请求到服务器获取数据
  1979. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1980. contentType: "application/x-www-form-urlencoded",
  1981. striped: true, //表格显示条纹
  1982. pagination: true, //启动分页
  1983. pageSize: 10, //每页显示的记录数
  1984. pageNumber: 1, //当前第几页
  1985. pageList: [10, 20, 50, 100], //记录数可选列表
  1986. search: false, //是否启用查询
  1987. showColumns: false, //显示下拉框勾选要显示的列
  1988. showRefresh: false, //显示刷新按钮
  1989. sidePagination: "server", //表示服务端请求
  1990. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1991. //设置为limit可以获取limit, offset, search, sort, order
  1992. queryParamsType: "undefined",
  1993. queryParams: function queryParams(params) {
  1994. //设置查询参数
  1995. var param = {
  1996. page: params.pageNumber,
  1997. pagesize: params.pageSize,
  1998. workid: $("#wids").val().replace(/\s+/g, ""),
  1999. ComTitle: $("#workOrderTitle").val().replace(/\s+/g, ""), // 工单标题
  2000. ComContent: $("#workOrderContent").val().replace(/\s+/g, ""), // 工单内容
  2001. Result: $("#workOrderProcessingResult").val().replace(/\s+/g, ""), // 办理结果
  2002. tel: $("#comprehensiveContentSerrchTel").val().replace(/\s+/g, ""), // 来电号码
  2003. usercode: conversionBootstrapSelectData($("#comprehensiveContentSerrchSeat")), // 受话坐席
  2004. // starttime: $("#starttime").val(), //=开始时间
  2005. // endtime: $("#endtime").val(), //=结束时间
  2006. comprehensive: 1,
  2007. token: $.cookie("token"),
  2008. };
  2009. return param;
  2010. },
  2011. onLoadSuccess: function(data) {
  2012. //加载成功时执行
  2013. // layer.msg("加载成功");
  2014. },
  2015. onLoadError: function() {
  2016. //加载失败时执行
  2017. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2018. },
  2019. });
  2020. }
  2021. function conversionBootstrapSelectData(obj) {
  2022. var returnData = "";
  2023. var selectedData = obj.val();
  2024. if(selectedData != null) {
  2025. for(var i = 0; i < selectedData.length; i++) {
  2026. returnData += selectedData[i] + ","
  2027. }
  2028. returnData = returnData.slice(0, -1);
  2029. } else {
  2030. returnData = ""
  2031. }
  2032. return returnData;
  2033. }
  2034. //解决
  2035. function resolve(id) {
  2036. var laye = layer.confirm(
  2037. "确定解决?", {
  2038. btn: ["确定", "取消"], //可以无限个按钮
  2039. },
  2040. function() {
  2041. //按钮【按钮一】的回调
  2042. $.ajax({
  2043. type: "post",
  2044. url: huayi.config.callcenter_url + "Repository/OptRep",
  2045. async: true,
  2046. dataType: "json",
  2047. data: {
  2048. token: $.cookie("token"),
  2049. repid: id,
  2050. type: 1,
  2051. },
  2052. success: function(data) {
  2053. if(data.state.toLowerCase() == "success") {
  2054. layer.msg("提交成功!");
  2055. layer.close(laye);
  2056. }
  2057. },
  2058. });
  2059. },
  2060. function(index) {
  2061. //按钮【按钮二】的回调
  2062. layer.close(laye);
  2063. }
  2064. );
  2065. }
  2066. //未解决
  2067. function noSolve(id) {
  2068. var laye = layer.open({
  2069. type: 1,
  2070. shade: false,
  2071. area: ["430px", "260px"],
  2072. title: "请输入未解决原因", //不显示标题
  2073. content: '<div style="padding-top:10px;padding-left:20px;">\n' +
  2074. '<textarea id="result" type="text" placeholder="请输入未解决原因"></textarea>' +
  2075. "</div>",
  2076. cancel: function() {
  2077. layer.close();
  2078. },
  2079. btn: ["确定", "取消"], //按钮
  2080. yes: function() {
  2081. if(!$("#result").val()) {
  2082. layer.msg("请填写未解决原因!");
  2083. return false;
  2084. } else {
  2085. $.ajax({
  2086. type: "post",
  2087. url: huayi.config.callcenter_url + "Repository/OptRep",
  2088. async: true,
  2089. dataType: "json",
  2090. data: {
  2091. token: $.cookie("token"),
  2092. repid: id,
  2093. reason: $("#result").val(),
  2094. type: 2,
  2095. },
  2096. success: function(data) {
  2097. if(data.state.toLowerCase() == "success") {
  2098. layer.msg("提交成功!");
  2099. layer.close(laye);
  2100. table.bootstrapTable("refresh");
  2101. }
  2102. },
  2103. });
  2104. }
  2105. },
  2106. });
  2107. }
  2108. //外呼弹屏
  2109. function whtp() {
  2110. $("#Result").val("");
  2111. if($(".WH").hasClass("fadeOutUp")) {
  2112. $(".WH").removeClass("fadeOutUp").addClass("fadeInDown");
  2113. }
  2114. $(".WH").removeClass("hidens");
  2115. $(".first").removeClass("first");
  2116. $(".WH").addClass("first");
  2117. loadWH();
  2118. }
  2119. //加载外呼电话列表
  2120. function loadWH() {
  2121. $(".phonediv").hide();
  2122. var n = $(".bg_title .lactive").attr("itemid");
  2123. switch(n) {
  2124. case "0":
  2125. var obj0 = $(".phonediv").eq(0);
  2126. obj0.show();
  2127. //先销毁表格
  2128. var table = obj0.find(".phonelist");
  2129. table.bootstrapTable("destroy");
  2130. //初始化表格,动态从服务器加载数据
  2131. table.bootstrapTable({
  2132. method: "get", //使用get请求到服务器获取数据
  2133. url: huayi.config.callcenter_url + "CallOutScreen/GetPhoneList", //获取数据的Servlet地址
  2134. contentType: "application/x-www-form-urlencoded",
  2135. striped: true, //表格显示条纹
  2136. pagination: true, //启动分页
  2137. pageSize: 10, //每页显示的记录数
  2138. pageNumber: 1, //当前第几页
  2139. pageList: [10, 20, 50, 100], //记录数可选列表
  2140. search: false, //是否启用查询
  2141. showColumns: false, //显示下拉框勾选要显示的列
  2142. showRefresh: false, //显示刷新按钮
  2143. sidePagination: "server", //表示服务端请求
  2144. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2145. //设置为limit可以获取limit, offset, search, sort, order
  2146. queryParamsType: "undefined",
  2147. queryParams: function queryParams(params) {
  2148. //设置查询参数
  2149. var param = {
  2150. page: params.pageNumber,
  2151. pagesize: params.pageSize,
  2152. tel: $("#lastphone").val(),
  2153. token: $.cookie("token"),
  2154. };
  2155. return param;
  2156. },
  2157. onLoadSuccess: function() {
  2158. //加载成功时执行
  2159. //layer.msg("加载成功");
  2160. },
  2161. onLoadError: function() {
  2162. //加载失败时执行
  2163. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2164. },
  2165. });
  2166. break;
  2167. case "1":
  2168. var obj1 = $(".phonediv").eq(1);
  2169. obj1.show();
  2170. var table = obj1.find(".phonelist");
  2171. table.bootstrapTable("destroy");
  2172. //初始化表格,动态从服务器加载数据
  2173. table.bootstrapTable({
  2174. method: "get", //使用get请求到服务器获取数据
  2175. url: huayi.config.callcenter_url + "CallOutScreen/GetUserList", //获取数据的Servlet地址
  2176. contentType: "application/x-www-form-urlencoded",
  2177. striped: true, //表格显示条纹
  2178. pagination: true, //启动分页
  2179. pageSize: 10, //每页显示的记录数
  2180. pageNumber: 1, //当前第几页
  2181. pageList: [10, 20, 50, 100], //记录数可选列表
  2182. search: false, //是否启用查询
  2183. showColumns: false, //显示下拉框勾选要显示的列
  2184. showRefresh: false, //显示刷新按钮
  2185. sidePagination: "server", //表示服务端请求
  2186. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2187. //设置为limit可以获取limit, offset, search, sort, order
  2188. queryParamsType: "undefined",
  2189. queryParams: function queryParams(params) {
  2190. //设置查询参数
  2191. var param = {
  2192. page: params.pageNumber,
  2193. pagesize: params.pageSize,
  2194. tel: $("#gsphone").val(),
  2195. name: $("#gsname").val(),
  2196. token: $.cookie("token"),
  2197. };
  2198. return param;
  2199. },
  2200. onLoadSuccess: function() {
  2201. //加载成功时执行
  2202. //layer.msg("加载成功");
  2203. },
  2204. onLoadError: function() {
  2205. //加载失败时执行
  2206. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2207. },
  2208. });
  2209. break;
  2210. case "2":
  2211. var obj2 = $(".phonediv").eq(2);
  2212. obj2.show();
  2213. var table = obj2.find(".phonelist");
  2214. table.bootstrapTable("destroy");
  2215. //初始化表格,动态从服务器加载数据
  2216. table.bootstrapTable({
  2217. method: "get", //使用get请求到服务器获取数据
  2218. url: huayi.config.callcenter_url +
  2219. "CallOutScreen/GetCustomerList", //获取数据的Servlet地址
  2220. contentType: "application/x-www-form-urlencoded",
  2221. striped: true, //表格显示条纹
  2222. pagination: true, //启动分页
  2223. pageSize: 10, //每页显示的记录数
  2224. pageNumber: 1, //当前第几页
  2225. pageList: [10, 20, 50, 100], //记录数可选列表
  2226. search: false, //是否启用查询
  2227. showColumns: false, //显示下拉框勾选要显示的列
  2228. showRefresh: false, //显示刷新按钮
  2229. sidePagination: "server", //表示服务端请求
  2230. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2231. //设置为limit可以获取limit, offset, search, sort, order
  2232. queryParamsType: "undefined",
  2233. queryParams: function queryParams(params) {
  2234. //设置查询参数
  2235. var param = {
  2236. page: params.pageNumber,
  2237. pagesize: params.pageSize,
  2238. tel: $("#khphone").val(),
  2239. name: $("#khname").val(),
  2240. token: $.cookie("token"),
  2241. };
  2242. return param;
  2243. },
  2244. onLoadSuccess: function() {
  2245. //加载成功时执行
  2246. //layer.msg("加载成功");
  2247. },
  2248. onLoadError: function() {
  2249. //加载失败时执行
  2250. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2251. },
  2252. });
  2253. break;
  2254. case "3":
  2255. $(".phonediv").eq(3).show();
  2256. $("#zxTable tbody").html("");
  2257. if(obj.AgentID) {
  2258. obj.Type = "GetAgentList";
  2259. Send();
  2260. }
  2261. break;
  2262. }
  2263. }
  2264. function view(val) {
  2265. var str = "";
  2266. if(val) {
  2267. str = "<a onclick=\"call('" + val + "')\">" + val + "</a>";
  2268. }
  2269. return str;
  2270. }
  2271. function call(val) {
  2272. $("#Result").val(val);
  2273. $(".img").removeClass("hidens");
  2274. }
  2275. function ftime(val) {
  2276. if(val) {
  2277. return helper.DateFormat.getFormatTime(val);
  2278. } else {
  2279. return "";
  2280. }
  2281. }
  2282. function logout() {
  2283. $.ajax({
  2284. url: huayi.config.callcenter_url + "Login/Logout",
  2285. data: {
  2286. token: $.cookie("token"),
  2287. },
  2288. dataType: "json",
  2289. success: function(res) {
  2290. if(res.state) {
  2291. $.cookie("token", "");
  2292. window.localStorage.removeItem("token");
  2293. window.localStorage.removeItem("extno");
  2294. window.localStorage.removeItem("zx_user");
  2295. window.localStorage.removeItem("socket_state");
  2296. location.href = "./login.html";
  2297. }
  2298. },
  2299. });
  2300. }
  2301. //跳转
  2302. function Jumps() {
  2303. $("iframe:visible")[0].src = "widgets.html";
  2304. }
  2305. ////子页面返回主页
  2306. //function home_index() {
  2307. // top.$("iframe:visible")[0].src = "widgets.html";
  2308. //}
  2309. // 获取乡镇
  2310. $("#sourcearea").change(function() {
  2311. getTownshipVillage($("#township"), $("#sourcearea").val());
  2312. });
  2313. // 获取村
  2314. $("#township").change(function() {
  2315. getTownshipVillage($("#village"), $("#township").val());
  2316. });
  2317. //区域
  2318. function QY(obj) {
  2319. obj.empty();
  2320. obj.append('<option selected="selected" value="">请选择</option>');
  2321. $.getJSON(
  2322. huayi.config.callcenter_url + "Area/GetAreaListById", {
  2323. token: $.cookie("token"),
  2324. },
  2325. function(data) {
  2326. if(data.state.toLowerCase() == "success") {
  2327. var content = data.data;
  2328. $(content).each(function(i, n) {
  2329. if(n.F_AreaName !== "市区") {
  2330. if(n.F_AreaName === "文峰区") {
  2331. $(
  2332. "<option value='" +
  2333. n.F_AreaId +
  2334. "' selected='selected'>" +
  2335. n.F_AreaName +
  2336. "</option>"
  2337. ).appendTo(obj);
  2338. } else {
  2339. $(
  2340. "<option value='" +
  2341. n.F_AreaId +
  2342. "'>" +
  2343. n.F_AreaName +
  2344. "</option>"
  2345. ).appendTo(obj);
  2346. }
  2347. }
  2348. });
  2349. }
  2350. }
  2351. );
  2352. }
  2353. //获取乡镇,村
  2354. function getTownshipVillage(obj, parentid) {
  2355. obj.empty();
  2356. obj.append('<option selected="selected" value="">请选择</option>');
  2357. $.getJSON(
  2358. huayi.config.callcenter_url + "Area/GetAreaChildren", {
  2359. token: $.cookie("token"),
  2360. parentid: parentid,
  2361. },
  2362. function(data) {
  2363. if(data.state.toLowerCase() == "success") {
  2364. var content = data.data;
  2365. $(content).each(function(i, n) {
  2366. $(
  2367. "<option value='" +
  2368. n.F_AreaId +
  2369. "'>" +
  2370. n.F_AreaName +
  2371. "</option>"
  2372. ).appendTo(obj);
  2373. });
  2374. }
  2375. }
  2376. );
  2377. }
  2378. //来源
  2379. function LY(obj) {
  2380. obj.empty();
  2381. $.getJSON(
  2382. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2383. token: $.cookie("token"),
  2384. id: 1,
  2385. },
  2386. function(data) {
  2387. if(data.state.toLowerCase() == "success") {
  2388. var content = data.data;
  2389. $(content).each(function(i, n) {
  2390. $(
  2391. "<option value='" +
  2392. n.F_ValueId +
  2393. "'>" +
  2394. n.F_Value +
  2395. "</option>"
  2396. ).appendTo(obj);
  2397. });
  2398. }
  2399. }
  2400. );
  2401. }
  2402. //类别
  2403. function LB(obj) {
  2404. obj.empty();
  2405. $.getJSON(
  2406. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2407. token: $.cookie("token"),
  2408. id: 2,
  2409. },
  2410. function(data) {
  2411. if(data.state.toLowerCase() == "success") {
  2412. var content = data.data;
  2413. $(content).each(function(i, n) {
  2414. $(
  2415. "<option value='" +
  2416. n.F_ValueId +
  2417. "'>" +
  2418. n.F_Value +
  2419. "</option>"
  2420. ).appendTo(obj);
  2421. });
  2422. }
  2423. }
  2424. );
  2425. }
  2426. //主题
  2427. function ZT(obj) {
  2428. obj.empty();
  2429. $.getJSON(
  2430. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2431. token: $.cookie("token"),
  2432. id: 3,
  2433. },
  2434. function(data) {
  2435. if(data.state.toLowerCase() == "success") {
  2436. var content = data.data;
  2437. $(content).each(function(i, n) {
  2438. $(
  2439. "<option value='" +
  2440. n.F_ValueId +
  2441. "'>" +
  2442. n.F_Value +
  2443. "</option>"
  2444. ).appendTo(obj);
  2445. });
  2446. }
  2447. }
  2448. );
  2449. }
  2450. //电话类别
  2451. function getPhoneType(obj) {
  2452. obj.empty();
  2453. $.ajax({
  2454. type: "get",
  2455. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2456. dataType: "json",
  2457. async: true,
  2458. data: {
  2459. token: $.cookie("token"),
  2460. id: 2498,
  2461. },
  2462. success: function(data) {
  2463. if(data.state.toLowerCase() == "success") {
  2464. var content = data.data;
  2465. $(content).each(function(i, n) {
  2466. $(
  2467. "<option value='" +
  2468. n.F_Value +
  2469. "'>" +
  2470. n.F_Remark +
  2471. "</option>"
  2472. ).appendTo(obj);
  2473. });
  2474. }
  2475. },
  2476. });
  2477. }
  2478. //获取来电类型
  2479. function GetDicValueList() {
  2480. $("#dicValueList ul").html("");
  2481. $.getJSON(
  2482. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2483. id: 45,
  2484. token: $.cookie("token"),
  2485. },
  2486. function(result) {
  2487. if(result.state.toLowerCase() == "success") {
  2488. for(var i = 0; i < result.data.length; i++) {
  2489. $("#dicValueList ul").append(
  2490. '<li><label data-valDic="' +
  2491. result.data[i].F_ValueId +
  2492. '" id="unit' +
  2493. i +
  2494. '">' +
  2495. result.data[i].F_Value +
  2496. "</label></li>"
  2497. );
  2498. }
  2499. }
  2500. }
  2501. );
  2502. }
  2503. //点击来电类型
  2504. var dicTypeid = 46; //默认是 已受理
  2505. $(document).on("click", "#dicValueList li label", function() {
  2506. if(!$(this).hasClass("checkedDept")) {
  2507. var $that = $(this);
  2508. if($(".hidCallID").val()) {
  2509. dicTypeid = 46; //默认是 已受理
  2510. dicTypeid =
  2511. $(this).attr("data-valDic") != 46 ?
  2512. $(this).attr("data-valDic") :
  2513. 46;
  2514. $.post(
  2515. huayi.config.callcenter_url + "CallInScreen/UpdateCallInType", {
  2516. callid: $(".hidCallID").val(),
  2517. // callid: 59054,
  2518. typeid: dicTypeid,
  2519. token: $.cookie("token"),
  2520. },
  2521. function(result) {
  2522. //debugger;
  2523. var results = JSON.parse(result);
  2524. if(results.state.toLowerCase() == "success") {
  2525. //console.info('传递来电类型成功,ID为:'+ dicTypeid);
  2526. $that
  2527. .addClass("checkedDept")
  2528. .parent()
  2529. .siblings()
  2530. .children()
  2531. .removeClass("checkedDept");
  2532. if(dicTypeid != 46) {
  2533. // $("#dicForms").hide();
  2534. layer.msg("来电类型保存成功!");
  2535. if(dicTypeid == 50) {
  2536. loadOld();
  2537. }
  2538. } else {
  2539. $("#dicForms").show();
  2540. }
  2541. }
  2542. }
  2543. );
  2544. } else {
  2545. //console.info('传递来电类型失败');
  2546. }
  2547. } else {
  2548. //$(this).removeClass('checkedDept');
  2549. //layer.msg('来电类型已经保存成功!不用重复点击提交');
  2550. }
  2551. });
  2552. // 历史工单状态
  2553. function historyOrderStates(val, row) {
  2554. var html = "";
  2555. switch(val + "") {
  2556. case "0":
  2557. html = "新工单";
  2558. if(row.F_IsReturn == 1) {
  2559. html = "新工单(回退)";
  2560. }
  2561. break;
  2562. case "1":
  2563. html = "待交办";
  2564. break;
  2565. case "2":
  2566. html = '<span style="color:#FF0000;">待查收</span>';
  2567. break;
  2568. case "3":
  2569. html = "退回审核中";
  2570. break;
  2571. case "4":
  2572. html = "办理中";
  2573. break;
  2574. case "5":
  2575. html = "延时审核";
  2576. break;
  2577. case "6":
  2578. if(row.F_IsProtect === 2 || row.F_IsProtect === 3) {
  2579. html = "已办未果";
  2580. } else {
  2581. html = "已办理";
  2582. }
  2583. break;
  2584. case "7":
  2585. html = "已回访";
  2586. break;
  2587. case "8":
  2588. if(row.F_Identification === 0) {
  2589. html = "重置转发";
  2590. } else if(row.F_Identification === 1) {
  2591. html = "退回重办";
  2592. } else {
  2593. html = "重办中";
  2594. }
  2595. break;
  2596. case "9":
  2597. html = "已结案";
  2598. break;
  2599. case "10":
  2600. html = "待审核";
  2601. break;
  2602. case "11":
  2603. html = "重办待交办";
  2604. break;
  2605. case "13":
  2606. html = "重办驳回";
  2607. break;
  2608. }
  2609. return html;
  2610. }
  2611. // 历史工单操作
  2612. function historyOrderOperation(val, row) {
  2613. var roleCode = $.cookie("code");
  2614. if(roleCode === "GNZY") {
  2615. return(
  2616. '<a class="xg" onclick="tj(\'' +
  2617. row.F_WorkOrderId +
  2618. '\')" title="提交">提交</a>&nbsp;' +
  2619. '<a class="xg" onclick="workOrderEdit(\'' +
  2620. row.F_WorkOrderId +
  2621. '\')" title="编辑">编辑</a>'
  2622. );
  2623. } else {
  2624. return "-";
  2625. }
  2626. }
  2627. //提交
  2628. function tj(str) {
  2629. layer.confirm(
  2630. "确定要提交工单么?", {
  2631. btn: ["确定", "取消"], //按钮
  2632. },
  2633. function() {
  2634. //请求后台数据
  2635. /*发送请求*/
  2636. $.post(
  2637. huayi.config.callcenter_url + "WorkOrder/SubmitWorkOrder", {
  2638. ids: str,
  2639. token: $.cookie("token"),
  2640. },
  2641. function(result) {
  2642. result = JSON.parse(result);
  2643. if(result.state.toLowerCase() == "success") {
  2644. layer.msg("提交成功");
  2645. $("#orderlist").bootstrapTable("refresh");
  2646. //load();
  2647. }
  2648. }
  2649. );
  2650. }
  2651. );
  2652. }
  2653. // 编辑
  2654. function workOrderEdit(str) {
  2655. layer.open({
  2656. type: 2,
  2657. content: "./CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  2658. title: "编辑",
  2659. area: ["80%", "80%"], //宽高
  2660. });
  2661. }
  2662. function reminder(str, depId) {
  2663. layer.open({
  2664. type: 2,
  2665. content: "./CommonHtml/reminder.html?wid=" +
  2666. str +
  2667. "&depId=" +
  2668. depId +
  2669. "&callid=" +
  2670. $(".hidCallID").val() +
  2671. "", //iframe的url,no代表不显示滚动条
  2672. title: "催单内容",
  2673. area: ["40%", "40%"], //宽高
  2674. });
  2675. }
  2676. //跳转超期共单列表
  2677. $(".surIcon").click(function() {
  2678. top.$("iframe:visible")[0].src = "./Appeal/expiredWorkOrders.html";
  2679. });
  2680. //右上角消息列表
  2681. function rightUp() {
  2682. helper.init.isload = 0;
  2683. $(".drm").html("");
  2684. $.ajax({
  2685. type: "get",
  2686. url: huayi.config.callcenter_url + "Index/GetNoDealOrder",
  2687. async: true,
  2688. dataType: "json",
  2689. data: {
  2690. token: $.cookie("token"),
  2691. top: 5,
  2692. //mid:$('.mid').val()
  2693. },
  2694. success: function(data) {
  2695. helper.init.isload = 1;
  2696. $(".mid").val(data.maxid);
  2697. // helper.cookies.set("mid", data.maxid, 7);
  2698. $(".xx_count").html(data.total);
  2699. $(".sur_count").html(data.timeoutcount);
  2700. $("#cqorder").val(data.timeoutcount);
  2701. if(data.rows) {
  2702. $.each(data.rows, function(i, n) {
  2703. if(i < 10) {
  2704. $(
  2705. "<li>" +
  2706. '<a href="javaScript:;" class="xx" onclick="ckxq(' +
  2707. n.F_WorkOrderId +
  2708. ')">' +
  2709. '<div class="tipCon">' +
  2710. n.F_ComContent +
  2711. "</div>" +
  2712. '<div class="order_time clearfix">' +
  2713. '<span class="work_order">订单号:' +
  2714. n.F_WorkOrderId +
  2715. "</span>" +
  2716. '<span class="ort">' +
  2717. n.F_CreateTime +
  2718. "</span>" +
  2719. "</div>" +
  2720. '</a></li><li class="divider"></li>'
  2721. ).appendTo(".drm");
  2722. }
  2723. });
  2724. }
  2725. $(
  2726. '<li><a href="javaScript:;" class="seeMore" onclick="goDC()">' +
  2727. '<div class="order_time clearfix">' +
  2728. '<span class="work_order">查看更多</span>' +
  2729. '<span class="ort"> ' +
  2730. ">>" +
  2731. "</span>" +
  2732. "</div>" +
  2733. "</a></li>"
  2734. ).appendTo(".drm");
  2735. },
  2736. });
  2737. }
  2738. function goDC() {
  2739. top.$("iframe:visible")[0].src = "Business/WorkDC.html";
  2740. }
  2741. //右下角消息弹框
  2742. function rightDown() {
  2743. helper.init.isload = 0;
  2744. var tota = 0;
  2745. $.ajax({
  2746. type: "get",
  2747. url: huayi.config.callcenter_url + "Index/GetNoDealWorkTotal",
  2748. async: true,
  2749. dataType: "json",
  2750. data: {
  2751. token: $.cookie("token"),
  2752. },
  2753. success: function(data) {
  2754. helper.init.isload = 1;
  2755. $(".rightDown_list").html("");
  2756. var con = data.data;
  2757. if(con.length > 0) {
  2758. con.push({
  2759. state: 15,
  2760. con: $("#cqorder").val()
  2761. });
  2762. }
  2763. $(con).each(function(i, n) {
  2764. var sts = "";
  2765. switch(n.state) {
  2766. case 0:
  2767. sts = "待处理";
  2768. break;
  2769. case 1:
  2770. sts = "待交办";
  2771. break;
  2772. case 2:
  2773. sts = "待查收";
  2774. break;
  2775. case 3:
  2776. sts = "退回审核中";
  2777. break;
  2778. case 4:
  2779. sts = "办理中(主办)";
  2780. break;
  2781. case 5:
  2782. sts = "延时审核中";
  2783. break;
  2784. case 6:
  2785. sts = "待回访";
  2786. break;
  2787. case 7:
  2788. sts = "已回访";
  2789. break;
  2790. case 8:
  2791. sts = "重办中";
  2792. break;
  2793. case 9:
  2794. sts = "已结案";
  2795. break;
  2796. case 10:
  2797. sts = "办理中(协办)";
  2798. break;
  2799. case 11:
  2800. sts = "待处理";
  2801. break;
  2802. case 12:
  2803. sts = "待审核";
  2804. break;
  2805. case 13:
  2806. sts = "待督办";
  2807. break;
  2808. case 15:
  2809. sts = "超期工单";
  2810. break;
  2811. case 16:
  2812. sts = "重办驳回";
  2813. break;
  2814. default:
  2815. sts = "其他";
  2816. break;
  2817. }
  2818. $(
  2819. '<li onclick="turnTo(this)">' +
  2820. '<a href="javaScript:;" data-index="' +
  2821. n.state +
  2822. '">' +
  2823. "<div>" +
  2824. sts +
  2825. '<span class="pull-right text-muted small">' +
  2826. n.con +
  2827. "条</span>" +
  2828. "</div>" +
  2829. "</a>" +
  2830. "</li>"
  2831. ).appendTo(".rightDown_list");
  2832. tota = tota + parseInt(n.con);
  2833. });
  2834. $(".messageTotal").html(tota);
  2835. },
  2836. });
  2837. }
  2838. function turnTo(a) {
  2839. var state = $(a).children("a").attr("data-index");
  2840. switch(state) {
  2841. case "0":
  2842. $("iframe:visible")[0].src = "Business/ZXDCL.html";
  2843. break;
  2844. case "1":
  2845. $("iframe:visible")[0].src =
  2846. "Business/LeaderDCL.html?states=" + state;
  2847. break; //代交办
  2848. case "2":
  2849. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2850. break; //待查收
  2851. case "3":
  2852. $("iframe:visible")[0].src =
  2853. "Business/LeaderDCL.html?states=" + state;
  2854. break; //退回审核中
  2855. case "4":
  2856. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2857. break; //办理中(主办)
  2858. case "5":
  2859. $("iframe:visible")[0].src =
  2860. "Business/LeaderDCL.html?states=" + state;
  2861. break; //延时审核中
  2862. case "6":
  2863. $("iframe:visible")[0].src = "Business/ZXDCL.html?states=" + state;
  2864. break;
  2865. case "7":
  2866. $("iframe:visible")[0].src =
  2867. "Business/LeaderDCL.html?states=" + state;
  2868. break; //已回访
  2869. case "8":
  2870. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2871. break; //重办中
  2872. case "10":
  2873. $("iframe:visible")[0].src =
  2874. "Business/WorkDCCO.html?states=" + state;
  2875. break; //办理中协办
  2876. case "11":
  2877. $("iframe:visible")[0].src = "Business/WorkDC_EJ.html";
  2878. break; //办理中协办
  2879. case "12":
  2880. $("iframe:visible")[0].src = "Appeal/toAuditList.html";
  2881. break; //待审核
  2882. case "13":
  2883. $("iframe:visible")[0].src = "Appeal/toSupervList.html";
  2884. break; //待督办
  2885. case "15":
  2886. $("iframe:visible")[0].src = "Appeal/expiredWorkOrders.html";
  2887. break; //超期工单
  2888. case "16":
  2889. $("iframe:visible")[0].src = "Business/LeaderBH.html";
  2890. break; //重办驳回工单
  2891. default:
  2892. sts = "其他";
  2893. break;
  2894. }
  2895. }
  2896. ///拖拽效果
  2897. //拖动事件
  2898. var box = document.getElementById("box");
  2899. //鼠标按下的函数
  2900. box.onmousedown = function(ev) {
  2901. var oEvent = ev || event;
  2902. //求出鼠标和box的位置差值
  2903. var x = oEvent.clientX - box.offsetLeft;
  2904. var y = oEvent.clientY - box.offsetTop;
  2905. //鼠标移动的函数
  2906. //把事件加在document上,解决因为鼠标移动太快时,
  2907. //鼠标超过box后就没有了拖拽的效果的问题
  2908. document.onmousemove = function(ev) {
  2909. var oEvent = ev || event;
  2910. //保证拖拽框一直保持在浏览器窗口内部,不能被拖出的浏览器窗口的范围
  2911. var l = oEvent.clientX - x;
  2912. var t = oEvent.clientY - y;
  2913. if(l < 0) {
  2914. l = 0;
  2915. } else if(l > document.documentElement.clientWidth - box.offsetWidth) {
  2916. l = document.documentElement.clientWidth - box.offsetWidth;
  2917. }
  2918. if(t < 0) {
  2919. t = 0;
  2920. } else if(
  2921. t >
  2922. document.documentElement.clientHeight - box.offsetHeight
  2923. ) {
  2924. t = document.documentElement.clientHeight - box.offsetHeight;
  2925. }
  2926. box.style.left = l + "px";
  2927. box.style.top = t + "px";
  2928. };
  2929. //鼠标抬起的函数
  2930. document.onmouseup = function() {
  2931. document.onmousemove = null;
  2932. document.onmouseup = null;
  2933. };
  2934. //火狐浏览器在拖拽空div时会出现bug
  2935. //return false阻止默认事件,解决火狐的bug
  2936. // return false;
  2937. };
  2938. function messages(type) {
  2939. if(!type) {
  2940. type = $(".right-tab li.active").index();
  2941. }
  2942. var html = $("#tab-" + (type + 1)).find(".chat_box");
  2943. html.html("");
  2944. helper.init.isload = 0;
  2945. $.ajax({
  2946. type: "get",
  2947. url: huayi.config.callcenter_url + "Index/GetChatLists",
  2948. async: true,
  2949. dataType: "json",
  2950. data: {
  2951. token: $.cookie("token"),
  2952. isread: type,
  2953. top: 50,
  2954. fromid: 0,
  2955. },
  2956. success: function(data) {
  2957. helper.init.isload = 1;
  2958. $("#tab-1").find(".message_count").html(data.total);
  2959. if(type == 0) {
  2960. if(data.total == 0) {
  2961. $(".readed").hide();
  2962. } else {
  2963. $(".readed").show();
  2964. }
  2965. $(".close_chat").show();
  2966. }
  2967. $(data.rows).each(function(i, n) {
  2968. var str = "";
  2969. str =
  2970. '<div class="sidebar-message">' +
  2971. '<a href="#">' +
  2972. '<div class="pull-left text-center">' +
  2973. '<img alt="image" class="img-circle message-avatar" src="img/chat_pic.jpg">' +
  2974. '<div class="m-t-xs">' +
  2975. n.F_UserName +
  2976. "</div>" +
  2977. "</div>" +
  2978. '<div class="media-body">' +
  2979. '<div class="chat_content">' +
  2980. GetCont(n.Content) +
  2981. "</div>" +
  2982. '<small class="text-muted">' +
  2983. n.CreateDate +
  2984. "</small>" +
  2985. '<span class="reply" data-FromUserId="' +
  2986. n.FromUserId +
  2987. '" data-ToUserId="' +
  2988. n.ToUserId +
  2989. '" data-roleId="' +
  2990. n.F_RoleId +
  2991. '" onclick="resply(this)">回复</span>';
  2992. if(n.IsRead != 1) {
  2993. str +=
  2994. '<span class="reply close_chat" data-index="' +
  2995. n.Id +
  2996. '" onclick="closed(this)">关闭</span>';
  2997. }
  2998. "</div>" + "</a>" + "</div>";
  2999. html.append(str);
  3000. });
  3001. },
  3002. });
  3003. }
  3004. function closed(a) {
  3005. var id = $(a).attr("data-index");
  3006. $.ajax({
  3007. type: "post",
  3008. url: huayi.config.callcenter_url + "Index/CloseChat",
  3009. async: true,
  3010. dataType: "json",
  3011. data: {
  3012. token: $.cookie("token"),
  3013. id: id,
  3014. },
  3015. success: function(data) {
  3016. if(data.total > 0) {
  3017. messages();
  3018. } else {
  3019. layer.msg("关闭消息失败!");
  3020. }
  3021. },
  3022. });
  3023. }
  3024. function resply(a) {
  3025. var userId = $(a).attr("data-FromUserId");
  3026. var toId = $(a).attr("data-ToUserId");
  3027. var roleId = $(a).attr("data-roleId");
  3028. layer.open({
  3029. type: 2,
  3030. content: "replyChat.html?userId=" +
  3031. userId +
  3032. "&roleId=" +
  3033. roleId +
  3034. "&toId=" +
  3035. toId, //iframe的url,no代表不显示滚动条
  3036. title: "回复消息",
  3037. area: ["50%", "60%"], //宽高
  3038. });
  3039. }
  3040. //登陆弹窗函数
  3041. function login_DK() {
  3042. layer.open({
  3043. type: 2,
  3044. content: ["CommonHtml/elasticFrame.html", "no"], //iframe的url,no代表不显示滚动条
  3045. title: "提示",
  3046. area: ["25%", "55%"], //宽高
  3047. });
  3048. }
  3049. // 顶部消息
  3050. function showTopMsgs() {
  3051. $("#top_notices_lists").toggle();
  3052. }
  3053. // 获取顶部消息(只展示未读消息 0未读 1已读)
  3054. function getTopMsgs() {
  3055. helper.init.isload = 0;
  3056. $.getJSON(
  3057. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3058. token: $.cookie("token"),
  3059. smstype: 1,
  3060. },
  3061. function(result) {
  3062. if(result.state.toLowerCase() === "success") {
  3063. helper.init.isload = 1;
  3064. $("#top_notices_lists").empty();
  3065. result = result.data;
  3066. var str = "";
  3067. if(result && result.length) {
  3068. if(isFirstShowTopMsg) {
  3069. $("#top_notices_lists").hide();
  3070. isFirstShowTopMsg = false;
  3071. }
  3072. $("#top_notices_num").text(result.length);
  3073. if(result.length > 99) {
  3074. $("#top_notices_num").text(result.length);
  3075. }
  3076. for(var i = 0; i < result.length; i++) {
  3077. str +=
  3078. '<li class="top_notices_item">' +
  3079. '<span title="' +
  3080. result[i].SMS_Content +
  3081. '" class="top_notices_con">' +
  3082. result[i].SMS_Content +
  3083. "</span>" +
  3084. '<button type="button" class="btn btn-primary btn-sm" onclick="signRead(' +
  3085. result[i].SMS_Id +
  3086. ', event)">未读</button>' +
  3087. "</li>" +
  3088. '<li class="divider"></li>';
  3089. }
  3090. } else {
  3091. str =
  3092. '<li class="top_notices_item">' +
  3093. '<span class="top_notices_con">暂无消息!</span>' +
  3094. "</li>";
  3095. $("#top_notices_num").text(0);
  3096. }
  3097. $("#top_notices_lists").append(str);
  3098. $("#top_notices_lists").find(".divider:last").remove();
  3099. }
  3100. }
  3101. );
  3102. }
  3103. // 标记消息状态
  3104. function signRead(signid, e) {
  3105. e.stopPropagation();
  3106. layer.confirm(
  3107. "确认已读后该条消息将不再提示,请慎重", {
  3108. icon: 7,
  3109. btn: ["确认", "取消"], //按钮
  3110. },
  3111. function(index) {
  3112. $.ajax({
  3113. type: "get",
  3114. url: huayi.config.callcenter_url +
  3115. "InternalMessages/UpdateState",
  3116. dataType: "json",
  3117. async: true,
  3118. data: {
  3119. ids: signid,
  3120. state: 1, //状态,0未读 1已读
  3121. token: $.cookie("token"),
  3122. },
  3123. success: function(data) {
  3124. if(data.state.toLowerCase() === "success") {
  3125. // 更新顶部消息内容和数量
  3126. getTopMsgs();
  3127. $("#top_notices_lists").hide();
  3128. layer.close(index);
  3129. }
  3130. },
  3131. });
  3132. }
  3133. );
  3134. }
  3135. function getnew() {
  3136. helper.init.isload = 0;
  3137. $.getJSON(
  3138. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3139. token: $.cookie("token"),
  3140. smstype: 2,
  3141. },
  3142. function(result) {
  3143. helper.init.isload = 1;
  3144. if(result.state.toLowerCase() === "success") {
  3145. result = result.data;
  3146. var str = "";
  3147. $("#top_notices_lists1").empty();
  3148. if(result && result.length) {
  3149. $(".tan_ping").css("display", "block");
  3150. for(var i = 0; i < result.length; i++) {
  3151. var contant1 = result[i].SMS_Content.split("|")[0];
  3152. if(contant1.length > 68) {
  3153. contant2 = contant1.substr(0, 68) + "...";
  3154. } else {
  3155. contant2 = contant1;
  3156. }
  3157. var contant3 = result[i].SMS_Content.split("|")[1];
  3158. str +=
  3159. '<li class="top_notices_item top_notices_item1">' +
  3160. '<span title="有坐席向您索要关于“' +
  3161. contant1 +
  3162. "”的内容,截止至" +
  3163. contant3 +
  3164. ',请尽快处理" data_id="' +
  3165. result[i].SMS_Id +
  3166. '" class="top_notices_con1">有坐席向您索要关于“' +
  3167. contant2 +
  3168. '”的内容</span><br /><span class="top_notices_con1">截止至<i style="color:red;font-style:normal">' +
  3169. contant3 +
  3170. "</i>,请尽快处理</span>" +
  3171. // '<button type="button" class="btn btn-primary btn-sm" onclick="signRead('+ result[i].SMS_Id +', event)">未读</button>' +
  3172. "</li>" +
  3173. '<li class="divider"></li>';
  3174. }
  3175. } else {
  3176. str =
  3177. '<li class="top_notices_item">' +
  3178. '<span class="top_notices_con">暂无消息!</span>' +
  3179. "</li>";
  3180. }
  3181. $("#top_notices_lists1").append(str);
  3182. }
  3183. }
  3184. );
  3185. }
  3186. $("#know").on("click", function() {
  3187. var data_id = $(".top_notices_con1").attr("data_id");
  3188. Read(data_id, event);
  3189. $(".tan_ping").css("display", "none");
  3190. getnew();
  3191. });
  3192. //跳转索要列表
  3193. $("#chuli").on("click", function() {
  3194. var data_id = $(".top_notices_con1").attr("data_id");
  3195. Read(data_id, event);
  3196. $(".tan_ping").css("display", "none");
  3197. getnew();
  3198. $("iframe:visible")[0].src = "zhiShiKu/askRecords1.html";
  3199. });
  3200. function Read(signid, e) {
  3201. e.stopPropagation();
  3202. $.ajax({
  3203. type: "get",
  3204. url: huayi.config.callcenter_url + "InternalMessages/UpdateState",
  3205. dataType: "json",
  3206. async: true,
  3207. data: {
  3208. ids: signid,
  3209. state: 1, //状态,0未读 1已读
  3210. token: $.cookie("token"),
  3211. },
  3212. success: function(data) {
  3213. if(data.state.toLowerCase() === "success") {
  3214. // 更新顶部消息内容和数量
  3215. getTopMsgs();
  3216. $("#top_notices_lists").hide();
  3217. // layer.close(index);
  3218. }
  3219. },
  3220. });
  3221. }
  3222. // 获取工单数量
  3223. function workcount() {
  3224. $.getJSON(
  3225. huayi.config.callcenter_url + "WorkOrder/GetDWCount", {
  3226. token: $.cookie("token"),
  3227. },
  3228. function(result) {
  3229. if(result.state.toLowerCase() == "success") {
  3230. var data = result.data.DWCount[0];
  3231. $(".YWJD_DCLS").text(data.DaiBan); // 待办事项
  3232. $(".WorkTHCB").text(data.TuiHui); // 退回重办
  3233. $(".workOverdue").text(data.ChaoQi); // 超期工单
  3234. $(".WorkXJDWTH").text(data.XiaJiTH); // 下级单位退回
  3235. $(".WorkYBLTJ").text(data.DaiShenHen); // 待审核下级单位
  3236. $(".WorkTHBJJ").text(data.TuiHuiJuJue); // 退回被拒绝
  3237. $(".WorkYSBJJ").text(data.YanShiJuJue); // 延时被拒绝
  3238. $(".UnsuccessfulLevel2").text(data.YiBsnWeiGuo); // 已办未果
  3239. $(".superviseCommission").text(data.DB); // 督办工单
  3240. }
  3241. }
  3242. );
  3243. }
  3244. function domainPrompt() {
  3245. var content =
  3246. '<div style="padding: 20px; font-size: 30px; line-height: 40px;">为了系统平台的安全考虑,系统登录地址改为:<a href="http://12345rx.zwfw.anyang.gov.cn:9999/home.html" target="block">http://12345rx.zwfw.anyang.gov.cn:9999/home.html</a>,新系统地址5月28日开始正式使用,老系统将于6月5日正式停止访问,请互相转告,谢谢!</div>';
  3247. if(window.location.host === "125.45.12.146:9999") {
  3248. layer.open({
  3249. type: 1,
  3250. title: "提示",
  3251. content: content, //这里content是一个普通的String
  3252. area: ["50%", "50%"],
  3253. });
  3254. }
  3255. }
  3256. $("#hangUpEvaluation").click(function() {
  3257. satisfactionEvaluationFun();
  3258. });
  3259. function satisfactionEvaluationFun() {
  3260. obj.Type = "TurnIvr";
  3261. obj.AgentID = $.cookie("zx_user");
  3262. obj.AgentExten = $.cookie("extno");
  3263. obj.IvrName = "MYD";
  3264. obj.IvrPos = "1";
  3265. Send();
  3266. }
  3267. // 多媒体提示信息
  3268. function multimediaPrompt(roleCode) {
  3269. if(roleCode === "MTDD") {
  3270. $.ajax({
  3271. type: "get",
  3272. url: huayi.config.callcenter_url + "Info/GetMultiCount",
  3273. dataType: "json",
  3274. async: true,
  3275. data: {
  3276. token: $.cookie("token"),
  3277. },
  3278. success: function(data) {
  3279. if(data.state.toLowerCase() === "success") {
  3280. var data = data.data
  3281. var content =
  3282. '<div style="padding: 20px; font-size: 20px; line-height: 40px;"><p><ul>' +
  3283. '<li>当日来信:' + data.lxcount[0].Column1 + '</li>' +
  3284. '<li>退件数量:' + data.thcount[0].Column1 + '</li>' +
  3285. '<li>延期数量:' + data.yscount[0].Column1 + '</li>' +
  3286. '<li>办结数量:' + data.bjcount[0].Column1 + '</li>' +
  3287. '</ul></p></div>';
  3288. layer.open({
  3289. type: 1,
  3290. title: "提示",
  3291. content: content, //这里content是一个普通的String
  3292. area: ["25%", "30%"],
  3293. });
  3294. }
  3295. },
  3296. });
  3297. }
  3298. }
  3299. function getReactionCategory(roleCode, pid = 38) {
  3300. // var roleCode = $.cookie("code");
  3301. // 供暖专员只获取供暖问题
  3302. if(roleCode === "GNZY") {
  3303. pid = 2460;
  3304. } else {
  3305. pid = 38;
  3306. }
  3307. $.get(
  3308. huayi.config.callcenter_url + "Dictionary/GetZTreeNew", {
  3309. token: $.cookie("token"),
  3310. pid: pid,
  3311. },
  3312. function(result) {
  3313. result = $.parseJSON(result);
  3314. var content = JSON.parse(result.data);
  3315. layui.use("dropdown", function() {
  3316. var dropdown = layui.dropdown;
  3317. dropdown.render({
  3318. elem: "#reflectCategory", //可绑定在任意元素中,此处以上述按钮为例
  3319. data: content,
  3320. id: "reflectCategory",
  3321. //菜单被点击的事件
  3322. click: function(obj) {
  3323. $("#reflectCategory").val(obj.title);
  3324. $("#PID").val(obj.id);
  3325. },
  3326. });
  3327. });
  3328. }
  3329. );
  3330. }
  3331. function getSearchReactionCategory(key) {
  3332. $("#reflectCategoryList").empty();
  3333. $.get(
  3334. huayi.config.callcenter_url + "Dictionary/GetKeyListNew", {
  3335. token: $.cookie("token"),
  3336. key: key,
  3337. },
  3338. function(result) {
  3339. result = $.parseJSON(result);
  3340. if(result.state.toLowerCase() === "success") {
  3341. var content = result.data;
  3342. if(content.length > 0) {
  3343. content.forEach(function(e, i) {
  3344. $(
  3345. "<li index='" +
  3346. e.id +
  3347. "' indexName='" +
  3348. e.name +
  3349. "'>" +
  3350. e.names +
  3351. "</li>"
  3352. ).appendTo("#reflectCategoryList");
  3353. });
  3354. } else {
  3355. $("<li index='' indexName=''>没有相关数据</li>").appendTo(
  3356. "#reflectCategoryList"
  3357. );
  3358. }
  3359. }
  3360. }
  3361. );
  3362. }
  3363. function debounce(fun, delay) {
  3364. return function(args) {
  3365. var that = this;
  3366. var _args = args;
  3367. clearTimeout(fun.id);
  3368. fun.id = setTimeout(function() {
  3369. fun.call(that, _args);
  3370. }, delay);
  3371. };
  3372. }
  3373. // 监听浏览器关闭
  3374. window.onunload = function(e) {
  3375. logout();
  3376. return;
  3377. };
  3378. //获取知识库消息
  3379. setInterval(getnew, 180000);