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  1. <!DOCTYPE html>
  2. <html>
  3. <head>
  4. <meta charset="UTF-8">
  5. <title>已结案列表</title>
  6. <script src="../Script/Common/huayi.load.js"></script>
  7. <link rel="stylesheet" href="../css/bootstrap-select.css">
  8. <script src="../Script/Common/huayi.config.js"></script>
  9. <link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
  10. <link rel="stylesheet" href="../css/init.css" />
  11. <style>
  12. #sqzx th {
  13. padding: 5px 8px 5px 0;
  14. text-align: right;
  15. }
  16. .select {
  17. width: 150px;
  18. background-color: #FFF;
  19. background-image: none;
  20. border: 1px solid #ccc;
  21. border-radius: 1px;
  22. color: inherit;
  23. padding: 6px 12px;
  24. }
  25. #sex {
  26. background-color: #FFF;
  27. background-image: none;
  28. border: 1px solid #ccc;
  29. border-radius: 1px;
  30. color: inherit;
  31. padding: 6px 12px;
  32. }
  33. input {
  34. background-color: #FFF;
  35. background-image: none;
  36. border: 1px solid #ccc;
  37. border-radius: 1px;
  38. color: inherit;
  39. padding: 6px 12px;
  40. }
  41. #sqzx td {
  42. padding: 6px 0 5px 10px;
  43. }
  44. .lxr ul li {
  45. float: left;
  46. list-style: none;
  47. width: 30%;
  48. margin-bottom: 5px;
  49. padding-top: 10px;
  50. }
  51. .clearFix:after {
  52. content: "";
  53. display: block;
  54. clear: both;
  55. }
  56. .form-group {
  57. padding-left: 40px;
  58. margin-bottom: 0;
  59. }
  60. textarea {
  61. height: 70px;
  62. border: 1px solid #ccc;
  63. border-radius: 1px;
  64. width: 50%;
  65. resize: none;
  66. }
  67. .textarea_box {
  68. margin-top: 10px;
  69. }
  70. .box_content {
  71. border-bottom: 1px solid #ccc;
  72. }
  73. .tj_content {
  74. border: 1px solid #e6e6e6;
  75. border-radius: 5px;
  76. }
  77. .t-shade {
  78. position: fixed;
  79. top: 0;
  80. left: 0;
  81. width: 100%;
  82. background: rgba(0, 0, 0, 0.48);
  83. z-index: 10004;
  84. display: none;
  85. }
  86. .lyxz .shade_k {
  87. z-index: 10005;
  88. width: 40%;
  89. left: 30%;
  90. margin: 20% auto;
  91. position: absolute;
  92. background-color: #fff;
  93. box-shadow: 1px 1px 50px rgba(0, 0, 0, .3);
  94. border-radius: 5px;
  95. }
  96. .shade_title {
  97. padding: 0 80px 0 20px;
  98. height: 42px;
  99. line-height: 42px;
  100. border-bottom: 1px solid #eee;
  101. font-size: 16px;
  102. color: #FFFFFF;
  103. overflow: hidden;
  104. background-color: #00a1cb;
  105. border-radius: 2px 2px 0 0;
  106. position: relative;
  107. border-top-left-radius: 5px;
  108. border-top-right-radius: 5px;
  109. }
  110. .cx {
  111. display: block;
  112. }
  113. .setwin {
  114. position: absolute;
  115. right: 15px;
  116. top: 5px;
  117. font-size: 0;
  118. line-height: initial;
  119. }
  120. .setwin a {
  121. position: relative;
  122. width: 16px;
  123. height: 16px;
  124. font-size: 20px;
  125. color: #fff;
  126. }
  127. .xg i {
  128. font-size: 16px;
  129. }
  130. .hidens {
  131. display: none;
  132. }
  133. .Min-width {
  134. width: 150px;
  135. }
  136. .hidens {
  137. display: none;
  138. }
  139. .inpBox {
  140. border: 1px solid #cccccc;
  141. height: 32px;
  142. width: 220px;
  143. display: inline-block;
  144. position: relative;
  145. vertical-align: middle;
  146. position: absolute;
  147. left: 0px;
  148. top: 7px;
  149. z-index: 111;
  150. }
  151. .selDpart1 {
  152. position: absolute;
  153. left: 0px;
  154. top: 30px;
  155. z-index: 11111;
  156. width: 220px;
  157. line-height: 30px;
  158. background: #FFFFFF;
  159. display: none;
  160. }
  161. #sponsor {
  162. width: 218px;
  163. border: 1px solid #00a1cb;
  164. margin: 0;
  165. padding: 0;
  166. list-style: none;
  167. max-height: 212px;
  168. overflow-x: hidden;
  169. overflow-y: scroll;
  170. }
  171. #sponsor li {
  172. margin: 0;
  173. padding-left: 10px;
  174. width: 220px;
  175. height: 30px;
  176. line-height: 30px;
  177. list-style: none;
  178. }
  179. #sponsor li:hover {
  180. background: #00a1cb;
  181. }
  182. .addTree {
  183. background: #fff;
  184. position: absolute;
  185. width: 100%;
  186. border: 1px solid darkgrey;
  187. right: 0;
  188. top: 29px;
  189. display: none;
  190. z-index: 222;
  191. }
  192. .xl {
  193. display: inline-block;
  194. background: url(../../img/dropDown.png) no-repeat;
  195. height: 100%;
  196. background-position: center center;
  197. width: 20px;
  198. position: absolute;
  199. right: 0;
  200. top: 0px;
  201. /* background-color: #f7bc8b; */
  202. cursor: pointer;
  203. }
  204. .ztree li span {
  205. border: none;
  206. padding: 0;
  207. }
  208. .inps {
  209. width: 217px;
  210. height: 30px;
  211. outline: none;
  212. border: 0;
  213. border-image-width: 0;
  214. padding: 0;
  215. padding-left: 3px;
  216. }
  217. .xl {
  218. display: inline-block;
  219. background: url(../img/dropDown.png) no-repeat;
  220. height: 100%;
  221. background-position: center center;
  222. width: 20px;
  223. position: absolute;
  224. right: 0;
  225. top: 0px;
  226. /* background-color: #f7bc8b; */
  227. cursor: pointer;
  228. }
  229. .Cleans {
  230. display: inline-block;
  231. width: 20px;
  232. position: absolute;
  233. right: 21px;
  234. top: 5px;
  235. display: none;
  236. }
  237. </style>
  238. </head>
  239. <body class="gray-bg">
  240. <div class="wrapper wrapper-content animated fadeInRight">
  241. <div class="daoHang clearfix">
  242. <div class="dhLeft">
  243. <sapn>
  244. <i class="syIcon"></i>位置:
  245. <a href="javaScript:;" id="ReIndex">首页</a>&gt;
  246. <a href="javaScript:;">工单处理</a>&gt;
  247. <a href="" class="nowPosition">已办结</a>
  248. </sapn>
  249. </div>
  250. <div class="dhRight">
  251. <a href="" title="刷新"><i class="fa fa-refresh"></i></a>
  252. </div>
  253. </div>
  254. <div style="padding: 10px;" class="tj_content clearFix">
  255. <div style="padding: 10px;" class="tj_content clearFix">
  256. <div>
  257. <span>【搜索信息】</span>
  258. <div class="box_content">
  259. <table id="sqzx" style="width: 100%;" border="0" cellspacing="0" cellpadding="0">
  260. <tr>
  261. <th>关键字:</th>
  262. <td>
  263. <input type="text" placeholder="输入关键字" id="key" class="Min-width" />
  264. </td>
  265. <th>事项编号:</th>
  266. <td>
  267. <input type="text" placeholder="输入工单号" id="wids" class="Min-width" />
  268. </td>
  269. <th>结案时间:</th>
  270. <td>
  271. <input type="text" id="wjstarttime" class="laydate-icon Min-width"
  272. style="height: 32px;" />&nbsp;——&nbsp;<input type="text" id="wjendtime"
  273. class="laydate-icon Min-width" style="height: 32px;" />
  274. </td>
  275. </tr>
  276. <tr>
  277. <th>区域:</th>
  278. <td>
  279. <select name="" id="sourceAreas" class="select">
  280. </select>
  281. </td>
  282. <th>工单来源:</th>
  283. <td>
  284. <select class="select_" id="source"></select>
  285. </td>
  286. <th>类型:</th>
  287. <td>
  288. <select class="select_" id="type"></select>
  289. </td>
  290. </tr>
  291. <tr>
  292. <th>来电号码:</th>
  293. <td>
  294. <input type="text" id="tel" class="Min-width" />
  295. </td>
  296. <th>来电人:</th>
  297. <td>
  298. <input type="text" id="name" class="Min-width" />
  299. </td>
  300. <th>坐席:</th>
  301. <td>
  302. <div style="width: 260px;">
  303. <select id="ZX" name="select" class="selectpicker show-tick form-control"
  304. multiple data-live-search="true">
  305. <option value="">请选择坐席</option>
  306. </select>
  307. </div>
  308. </td>
  309. </tr>
  310. <tr>
  311. <th>审核员:</th>
  312. <td>
  313. <select id="yardman" name="select" class="selectpicker show-tick form-control"
  314. multiple data-live-search="true">
  315. <option value="">请选择调度员</option>
  316. </select>
  317. </td>
  318. <th>承办单位:</th>
  319. <td style="position: relative;">
  320. <div class="inpBox">
  321. <input type="text" class="inps" onkeyup="darptSearch()" />
  322. <i class="Cleans fa fa-close"></i>
  323. <i class="xl xl_one"></i>
  324. <div class="addTree xlAdd">
  325. <ul id="addTreeDemo" class="ztree"></ul>
  326. </div>
  327. </div>
  328. <div class="selDpart1">
  329. <ul id="sponsor">
  330. </ul>
  331. </div>
  332. </td>
  333. <th>当即办结:</th>
  334. <td>
  335. <select style="width: 260px;" id="dealtype" name="select" class="form-control"
  336. data-live-search="true">
  337. <option value="">请选择</option>
  338. <option value="0">转办办结</option>
  339. <option value="1">当即办结</option>
  340. <option value="2">按时办结</option>
  341. <option value="3">超期办结</option>
  342. </select>
  343. </td>
  344. </tr>
  345. <tr>
  346. <th>回访满意度:</th>
  347. <td>
  348. <select id="Issatisfie" name="select" class="form-control" data-live-search="true">
  349. <option value="">请选择</option>
  350. <option value="0">不满意</option>
  351. <option value="1">满意</option>
  352. </select>
  353. </td>
  354. <!--<th>结案满意度:</th>
  355. <td>
  356. <select id="F_IsSatisfie" style="width: 260px;" name="select" class="form-control" data-live-search="true">
  357. <option value="">请选择</option>
  358. <option value="0">不满意</option>
  359. <option value="1">满意</option>
  360. </select>
  361. </td>-->
  362. <th>是否公开:</th>
  363. <td>
  364. <select id="isopen" name="select" class="form-control">
  365. <option value="">
  366. 请选择是否公开
  367. </option>
  368. <option value="0">
  369. 不公开
  370. </option>
  371. <option value="1">
  372. 公开
  373. </option>
  374. </select>
  375. </td>
  376. </tr>
  377. <tr>
  378. <th>办理时间:</th>
  379. <td colspan="3">
  380. <input id="dealstarttime" class="photo x-color laydate-icon" type="text"
  381. autocomplete="off" style="height: 35px;" />-<input id="dealstrendtime"
  382. class="photo x-color laydate-icon" type="text" autocomplete="off"
  383. style="height: 35px;" />
  384. </td>
  385. <th style="text-align: center;">
  386. </th>
  387. <td>
  388. <botton class="btns Seach">搜索</botton>
  389. <botton class="btns exportFile">导出</botton>
  390. </td>
  391. </tr>
  392. </table>
  393. </div>
  394. </div>
  395. <div>
  396. <div style="width: 100%;padding: 10px;">
  397. <table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams"
  398. data-pagination="true">
  399. <thead>
  400. <tr>
  401. <!-- <th data-checkbox="true"></th> -->
  402. <th data-formatter="serialNumber" data-align="center">
  403. 序号
  404. </th>
  405. <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单单号</th>
  406. <th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">诉求标题</th>
  407. <th data-field="DeptName" data-align="center">承办单位</th>
  408. <!-- <th data-field="OtherDeptName" data-align="center">协办单位</th> -->
  409. <th data-field="UserName" data-align="center">受理人</th>
  410. <th data-field="F_WorkState" data-align="center" data-formatter="States">办理状态</th>
  411. <!--<th data-field="FilePath" data-formatter="setCode" data-align="center">录音</th>-->
  412. <th data-field="OverState" data-formatter="OverTime" data-align="center">时限</th>
  413. <th data-field="LimitTime" data-formatter="BanTime" data-align="center">办理时限</th>
  414. <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">操作</th>
  415. </tr>
  416. </thead>
  417. <tbody class="list"></tbody>
  418. </table>
  419. </div>
  420. </div>
  421. </div>
  422. </div>
  423. <!--下载框-->
  424. <div class="t-shade lyxz">
  425. <div class="shade_k">
  426. <div class="shade_title">
  427. <span>录音播放与下载<srong class="cknum"></srong></span>
  428. <span class="setwin gbly"><a>x</a></span>
  429. </div>
  430. <div class="shade_content">
  431. <div class="Ly_box audiojs">
  432. </div>
  433. </div>
  434. </div>
  435. </div>
  436. <input type="hidden" id="PID" />
  437. <input type="hidden" id="Dpment" />
  438. </div>
  439. <script src="../js/bootstrap-select.js"></script>
  440. <script src="../css/laydate/laydate.js"></script>
  441. <script src="../My97DatePicker/WdatePicker.js"></script>
  442. <script src="../js/zTree/jquery.ztree.core.js"></script>
  443. <script src="../js/search/screen.js"></script>
  444. <script src="../js/WorkOrder/WorkOrderList.js"></script>
  445. <script>
  446. var wid = helper.request.queryString("states");
  447. if (wid) {
  448. $("#state").val(wid);
  449. }
  450. $(document).ready(function () {
  451. load();
  452. laydate.skin('blue');
  453. laydate({
  454. elem: '#wjstarttime',
  455. event: 'focus'
  456. });
  457. laydate({
  458. elem: '#wjendtime',
  459. event: 'focus'
  460. });
  461. laydate({
  462. elem: '#dealstarttime',
  463. event: 'focus',
  464. istime: true,
  465. format: 'YYYY-MM-DD hh:mm:ss'
  466. });
  467. laydate({
  468. elem: '#dealstrendtime',
  469. event: 'focus',
  470. istime: true,
  471. format: 'YYYY-MM-DD hh:mm:ss'
  472. });
  473. });
  474. //关闭录音弹出
  475. $(".gbly").click(function () {
  476. $(".lyxz").removeClass("cx");
  477. $('audio')[0].pause();
  478. });
  479. $("#orderlist").on("click-row.bs.table", function (e, row, ele) {
  480. $('.success').removeClass('success'); //去除之前选中的行的,选中样式
  481. $(ele).addClass('success'); //添加当前选中的 success样式用于区别
  482. });
  483. //获取查询信息
  484. function load() {
  485. //坐席
  486. var usercodeID = "";
  487. var usercode_ = $("#ZX").val(); //坐席
  488. if (usercode_ != null) {
  489. $(usercode_).each(function (i, n) {
  490. var obj1 = '';
  491. obj1 = n + ",";
  492. usercodeID += obj1;
  493. })
  494. } else {
  495. usercodeID = ""
  496. }
  497. // 调度员
  498. var ddusercodeID = "";
  499. var ddusercode_ = $("#yardman").val(); //坐席
  500. if (ddusercode_ != null) {
  501. $(ddusercode_).each(function (i, n) {
  502. var obj2 = '';
  503. obj2 = n + ",";
  504. ddusercodeID += obj2;
  505. })
  506. } else {
  507. ddusercodeID = ""
  508. }
  509. //先销毁表格
  510. $('#orderlist').bootstrapTable('destroy');
  511. //初始化表格,动态从服务器加载数据
  512. $("#orderlist").bootstrapTable({
  513. method: "get", //使用get请求到服务器获取数据
  514. url: huayi.config.callcenter_url + "WorkOrder/GetLDDealList", //获取数据的Servlet地址
  515. contentType: "application/x-www-form-urlencoded",
  516. striped: true, //表格显示条纹
  517. pagination: true, //启动分页
  518. pageSize: 10, //每页显示的记录数
  519. pageNumber: 1, //当前第几页
  520. pageList: [10, 20, 50, 100], //记录数可选列表
  521. search: false, //是否启用查询
  522. showColumns: false, //显示下拉框勾选要显示的列
  523. showRefresh: false, //显示刷新按钮
  524. sidePagination: "server", //表示服务端请求
  525. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  526. //设置为limit可以获取limit, offset, search, sort, order
  527. queryParamsType: "undefined",
  528. queryParams: function queryParams(params) { //设置查询参数
  529. var param = {
  530. page: params.pageNumber,
  531. pagesize: params.pageSize,
  532. workid: $("#wids").val(),
  533. state: $("#state").val(), //=工单状态
  534. type: $("#type").val(), //=工单类型
  535. bigtype: $("#bigtype").val(), //=大类别
  536. smalltype: $("#smalltype").val(), //=小类别
  537. key: $("#key").val(), //=关键字
  538. tel: $("#tel").val(), //=客户电话
  539. name: $("#name").val(), //=客户名称
  540. usercode: usercodeID, //=坐席工号
  541. ddusercode: ddusercodeID,
  542. keyid: $("#keyid").val(), //=关键词id
  543. source: $("#source").val(), //=来源&
  544. //starttime: $("#starttime").val(), //=开始时间
  545. //endtime: $("#endtime").val(), //=结束时间
  546. wjstarttime: $("#wjstarttime").val(), //=开始时间
  547. wjendtime: $("#wjendtime").val(), //=结束时间
  548. deptid: $("#PID").val(),
  549. type: $("#type").val(),
  550. tab: 5, //待处理
  551. sourcearea: $('#sourceAreas').val(), //区域
  552. dealtype: $("#dealtype").val(),
  553. Issatisfie: $("#Issatisfie").val(),
  554. jianhang: 1, // 多媒体
  555. dealstarttime: $("#dealstarttime").val(), //办理开始时间
  556. dealstrendtime: $("#dealstrendtime").val(), //办理结束时间
  557. isopen: $("#isopen").val(),
  558. //F_IsSatisfie: $("#F_IsSatisfie").val(),
  559. token: $.cookie("token")
  560. };
  561. return param;
  562. },
  563. onLoadSuccess: function (data) { //加载成功时执行
  564. // layer.msg("加载成功");
  565. //console.log(data);
  566. },
  567. onLoadError: function () { //加载失败时执行
  568. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  569. }
  570. });
  571. }
  572. //状态
  573. function States(val, row) {
  574. var html = '';
  575. switch (val + '') {
  576. case '0':
  577. html = '新工单';
  578. if (row.F_IsReturn == 1) {
  579. html = '新工单(回退)';
  580. }
  581. break;
  582. case '1':
  583. html = '待交办';
  584. break;
  585. case '2':
  586. html = '待查收';
  587. break;
  588. case '3':
  589. html = '退回审核中';
  590. break;
  591. case '4':
  592. html = '办理中';
  593. break;
  594. case '5':
  595. html = '延时审核';
  596. break;
  597. case '6':
  598. html = '已办理';
  599. break;
  600. case '7':
  601. html = '已回访';
  602. break;
  603. case '8':
  604. html = '重办中';
  605. break;
  606. case '9':
  607. html = '已结案';
  608. break;
  609. case '10':
  610. html = '待审核';
  611. break;
  612. case '11':
  613. html = '重办待交办';
  614. break;
  615. // case '12':
  616. // html = '待审核';
  617. // break;
  618. case '13':
  619. html = '重办驳回';
  620. break;
  621. }
  622. return html;
  623. }
  624. //时限
  625. function OverTime(val, row) {
  626. if (val == 1) {
  627. return '<div class="" style="cursor: pointer;">' +
  628. '<span class="Greens">' + row.GapTime + '</span>' +
  629. '</div>';
  630. } else if (val == 2) {
  631. return '<div class="" style="cursor: pointer;">' +
  632. '<span class="Yellows">' + row.GapTime + '</span>' +
  633. '</div>';
  634. } else if (val == 3) {
  635. return '<div class="" style="cursor: pointer;">' +
  636. '<span class="Reds">' + row.GapTime + '</span>' +
  637. '</div>';
  638. }
  639. }
  640. //办理时限
  641. function BanTime(val) {
  642. if (val) {
  643. var time = val.substring(0, val.indexOf(' '));
  644. return '<div class="" style="cursor: pointer;">' +
  645. '<span>' + time + '</span>' +
  646. '</div>';
  647. }
  648. }
  649. //音频
  650. function setCode(val) {
  651. if (val) {
  652. return '<div class="imgs" style="cursor: pointer;">' +
  653. '<img src="../img/vice.png" alt="" onclick= "helper.luyin.view(this)" item="' + val + '" />' +
  654. '</div>';
  655. } else {
  656. return '';
  657. }
  658. }
  659. //编号
  660. function serialNumber(val, row, index) {
  661. return index + 1;
  662. }
  663. function GetCont(val) {
  664. if (val) {
  665. var str = '<div '
  666. if (val.length > 10) {
  667. str = str + ' title="' + val + '" ';
  668. val = val.substr(0, 10) + "...";
  669. }
  670. return str + '>' + val + '</div>';
  671. } else {
  672. return '';
  673. }
  674. }
  675. //操作
  676. function Dispose(val, row) {
  677. var Rows = row.Buttons;
  678. var html = '';
  679. for (var i = 0; i < Rows.length; i++) {
  680. var html1 = huayi.config.arr[Rows[i].key * 1 - 1];
  681. if (html1) {
  682. html1 = html1.replace("data", val);
  683. }
  684. html += html1;
  685. }
  686. return html;
  687. }
  688. //编辑
  689. function bj(str) {
  690. layer.open({
  691. type: 2,
  692. content: "../CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  693. title: '编辑工单',
  694. area: ['96%', '85%'], //宽高
  695. });
  696. }
  697. //删除
  698. function move(str) {
  699. layer.confirm('确定删除工单?', {
  700. btn: ['是', '否'] //按钮
  701. }, function () {
  702. $.post(huayi.config.callcenter_url + "WorkOrder/DelWorkOrder", {
  703. ids: str,
  704. token: $.cookie("token")
  705. }, function (result) {
  706. result = JSON.parse(result);
  707. if (result.state.toLowerCase() == "success") {
  708. layer.msg("删除成功");
  709. load();
  710. }
  711. })
  712. });
  713. }
  714. //提交
  715. function tj(str) {
  716. layer.confirm('确定要提交工单么?', {
  717. btn: ['确定', '取消'] //按钮
  718. }, function () {
  719. //请求后台数据
  720. /*发送请求*/
  721. $.post(huayi.config.callcenter_url + "WorkOrder/SubmitWorkOrder", {
  722. ids: str,
  723. token: $.cookie("token")
  724. }, function (result) {
  725. result = JSON.parse(result);
  726. if (result.state.toLowerCase() == "success") {
  727. layer.msg("提交成功");
  728. load();
  729. }
  730. })
  731. });
  732. }
  733. //交办
  734. function jb(str) {
  735. layer.open({
  736. type: 2,
  737. content: "../CommonHtml/jiaoban.html?wid=" + str, //iframe的url,no代表不显示滚动条
  738. title: '工单交办',
  739. area: ['87%', '80%'], //宽高
  740. });
  741. }
  742. //领导批示
  743. function lader(str) {
  744. layer.open({
  745. type: 2,
  746. content: "../CommonHtml/Leader.html?wid=" + str, //iframe的url,no代表不显示滚动条
  747. title: '领导批示',
  748. area: ['60%', '80%'], //宽高
  749. });
  750. }
  751. //市长批示
  752. function city(str) {
  753. layer.open({
  754. type: 2,
  755. content: "../CommonHtml/shizhang.html?wid=" + str, //iframe的url,no代表不显示滚动条
  756. title: '领导批示',
  757. area: ['60%', '80%'], //宽高
  758. });
  759. }
  760. //办理
  761. function bl(str) {
  762. layer.open({
  763. type: 2,
  764. content: "../CommonHtml/banli.html?wid=" + str, //iframe的url,no代表不显示滚动条
  765. title: '办理工单',
  766. area: ['60%', '80%'], //宽高
  767. });
  768. }
  769. //督办
  770. function Supervision(str) {
  771. layer.open({
  772. type: 2,
  773. content: "../CommonHtml/Supervision_.html?wid=" + str + '&type=1', //iframe的url,no代表不显示滚动条
  774. title: '督办',
  775. area: ['60%', '80%'], //宽高
  776. });
  777. }
  778. //督查
  779. function Supervision_(str) {
  780. layer.open({
  781. type: 2,
  782. content: "../CommonHtml/Supervision_.html?wid=" + str + '&type=2', //iframe的url,no代表不显示滚动条
  783. title: '监察',
  784. area: ['60%', '80%'], //宽高
  785. });
  786. }
  787. //强制结案
  788. function StrongLawsuit(str) {
  789. layer.open({
  790. type: 2,
  791. content: "../CommonHtml/StrongLawsuit.html?wid=" + str, //iframe的url,no代表不显示滚动条
  792. title: '强制结案',
  793. area: ['60%', '80%'], //宽高
  794. });
  795. }
  796. //回退BackDtail
  797. function BackDtail(str) {
  798. layer.open({
  799. type: 2,
  800. content: "../CommonHtml/BackDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  801. title: '工单回退',
  802. area: ['60%', '80%'], //宽高
  803. });
  804. }
  805. //查收
  806. function cs(str) {
  807. layer.confirm('确定要查收?', {
  808. btn: ['是', '否'] //按钮
  809. }, function () {
  810. $.post(huayi.config.callcenter_url + "WorkOrder/ReceiveWorkOrder", {
  811. workorderid: str,
  812. token: $.cookie("token")
  813. }, function (result) {
  814. result = JSON.parse(result);
  815. if (result.state.toLowerCase() == "success") {
  816. layer.msg("查收成功");
  817. load();
  818. }
  819. })
  820. });
  821. }
  822. //收回
  823. function sh(str) {
  824. layer.confirm('确定要回收?', {
  825. btn: ['是', '否'] //按钮
  826. }, function () {
  827. $.post(huayi.config.callcenter_url + "WorkOrder/TakeBackWorkOrder", {
  828. workorderid: str,
  829. token: $.cookie("token")
  830. }, function (result) {
  831. result = JSON.parse(result);
  832. if (result.state.toLowerCase() == "success") {
  833. layer.msg("回收");
  834. load();
  835. }
  836. })
  837. });
  838. }
  839. //强制回收
  840. function recycles() {
  841. layer.confirm('确定要强制退回吗?', {
  842. btn: ['是', '否'] //按钮
  843. });
  844. }
  845. //退回申请
  846. function th(str) {
  847. layer.open({
  848. type: 2,
  849. content: "../CommonHtml/tuihuisq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  850. title: '申请退回工单',
  851. area: ['60%', '80%'], //宽高
  852. });
  853. }
  854. //审核退回申请
  855. function shth(str) {
  856. layer.open({
  857. type: 2,
  858. content: "../CommonHtml/shth.html?wid=" + str, //iframe的url,no代表不显示滚动条
  859. title: '审核退回申请',
  860. area: ['60%', '80%'], //宽高
  861. });
  862. }
  863. //办理
  864. // function th(str) {
  865. // layer.open({
  866. // type: 2,
  867. // content: "../CommonHtml/tuihuisq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  868. // title: '办理工单',
  869. // area: ['35%', '30%'], //宽高
  870. // });
  871. // }
  872. //申请延时
  873. function ys(str) {
  874. layer.open({
  875. type: 2,
  876. content: "../CommonHtml/Timesq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  877. title: '申请延时',
  878. area: ['60%', '80%'], //宽高
  879. });
  880. }
  881. //审核申请延时
  882. function shys(str) {
  883. layer.open({
  884. type: 2,
  885. content: "../CommonHtml/shtime.html?wid=" + str, //iframe的url,no代表不显示滚动条
  886. title: '审核延时申请',
  887. area: ['60%', '80%'], //宽高
  888. });
  889. }
  890. //诉求回访
  891. function hf(str) {
  892. layer.open({
  893. type: 2,
  894. content: "../CommonHtml/Back.html?wid=" + str, //iframe的url,no代表不显示滚动条
  895. title: '工单回访',
  896. area: ['60%', '80%'], //宽高
  897. });
  898. }
  899. //重办工单
  900. function cb(str) {
  901. layer.open({
  902. type: 2,
  903. content: "../CommonHtml/Cb.html?wid=" + str, //iframe的url,no代表不显示滚动条
  904. title: '重办工单',
  905. area: ['60%', '80%'], //宽高
  906. });
  907. }
  908. //结案
  909. function Lawsuit(str) {
  910. layer.open({
  911. type: 2,
  912. content: "../CommonHtml/lawsuits.html?wid=" + str, //iframe的url,no代表不显示滚动条
  913. title: '诉求单结案',
  914. area: ['60%', '80%'], //宽高
  915. });
  916. }
  917. //提交重办
  918. function tjcb(str) {
  919. layer.open({
  920. type: 2,
  921. content: "../CommonHtml/reasonCB.html?wid=" + str, //iframe的url,no代表不显示滚动条
  922. title: "提交重办",
  923. area: ["50%", "40%"], //宽高
  924. });
  925. // layer.confirm('确认提交重办吗?', {
  926. // btn: ['是', '否'] //按钮
  927. // }, function () {
  928. // $.post(huayi.config.callcenter_url + 'WorkOrder/SubReloadWorkOrder', {
  929. // ids: str,
  930. // "token": $.cookie("token")
  931. // }, function(result) {
  932. // result = JSON.parse(result);
  933. // if(result.state.toLowerCase() == "success") {
  934. // layer.msg("操作成功");
  935. // //load();
  936. // $("#orderlist").bootstrapTable('refresh');
  937. // }
  938. // })
  939. // });
  940. }
  941. //退回
  942. function returnAuditor(str) {
  943. layer.open({
  944. type: 2,
  945. content: "../CommonHtml/returnAuditor.html?wid=" + str, //iframe的url,no代表不显示滚动条
  946. title: "退回",
  947. area: ["50%", "40%"], //宽高
  948. });
  949. }
  950. //修改
  951. function editProcessingResult(str) {
  952. layer.open({
  953. type: 2,
  954. content: "../CommonHtml/editProcessingResult.html?wid=" + str, //iframe的url,no代表不显示滚动条
  955. title: "修改",
  956. area: ["50%", "50%"], //宽高
  957. });
  958. }
  959. $('.Appeal').click(function () {
  960. layer.open({
  961. type: 2,
  962. content: "../CommonHtml/AddAppeal.html?wid=", //iframe的url,no代表不显示滚动条
  963. title: '新增诉求',
  964. area: ['85%', '80%'], //宽高
  965. });
  966. })
  967. //上传文件
  968. function upload() {
  969. if (document.getElementById("upFile").files.length > 0) {
  970. var formData = new FormData();
  971. formData.append("upFile", document.getElementById("upFile").files[0]);
  972. formData.append("token", $.cookie("token"));
  973. $.ajax({
  974. url: huayi.config.callcenter_url + "/WorkOrder/UploadFile",
  975. type: "POST",
  976. data: formData,
  977. /**
  978. *必须false才会自动加上正确的Content-Type
  979. */
  980. contentType: false,
  981. /**
  982. * 必须false才会避开jQuery对 formdata 的默认处理
  983. * XMLHttpRequest会对 formdata 进行正确的处理
  984. */
  985. processData: false,
  986. success: function (result) {
  987. document.getElementById("upFile").outerHTML = document.getElementById("upFile")
  988. .outerHTML;
  989. $("#upFile").change(function () {
  990. upload();
  991. });
  992. var r = $.parseJSON(result);
  993. if (r.state.toLowerCase() == "success") {
  994. $(".fjnr").text(r.data);
  995. $("#scfj").show();
  996. }
  997. }
  998. });
  999. } else {
  1000. layer.confirm('请上传文件!', {
  1001. btn: ['确定']
  1002. });
  1003. }
  1004. }
  1005. //来源
  1006. function LY(obj) {
  1007. obj.empty();
  1008. obj.append('<option selected="selected" value="">请选择</option>');
  1009. $.getJSON(huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  1010. "token": $.cookie("token"),
  1011. id: 1
  1012. }, function (data) {
  1013. if (data.state.toLowerCase() == "success") {
  1014. var content = data.data;
  1015. $(content).each(function (i, n) {
  1016. $("<option value='" + n.F_ValueId + "'>" + n.F_Value + "</option>").appendTo(
  1017. obj);
  1018. })
  1019. }
  1020. })
  1021. }
  1022. //类别
  1023. function LB(obj) {
  1024. obj.empty();
  1025. obj.append('<option selected="selected" value="">请选择</option>');
  1026. $.getJSON(huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  1027. "token": $.cookie("token"),
  1028. id: 2
  1029. }, function (data) {
  1030. if (data.state.toLowerCase() == "success") {
  1031. var content = data.data;
  1032. $(content).each(function (i, n) {
  1033. $("<option value='" + n.F_ValueId + "'>" + n.F_Value + "</option>").appendTo(
  1034. obj);
  1035. })
  1036. }
  1037. })
  1038. }
  1039. // 主题
  1040. function ZT(obj) {
  1041. obj.empty();
  1042. obj.append('<option selected="selected" value="">请选择</option>');
  1043. $.getJSON(huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  1044. "token": $.cookie("token"),
  1045. id: 3
  1046. }, function (data) {
  1047. if (data.state.toLowerCase() == "success") {
  1048. var content = data.data;
  1049. $(content).each(function (i, n) {
  1050. $("<option value='" + n.F_ValueId + "'>" + n.F_Value + "</option>").appendTo(
  1051. obj);
  1052. })
  1053. }
  1054. })
  1055. }
  1056. function tree() {
  1057. $.get(huayi.config.callcenter_url + 'Department/GetDeptList', {
  1058. "token": $.cookie("token"),
  1059. // "pid": pid
  1060. }, function (result) {
  1061. result = $.parseJSON(result);
  1062. $.fn.zTree.init($("#addTreeDemo"), setting1, result.data); //实例化树形图
  1063. });
  1064. }
  1065. var setting1 = {
  1066. data: {
  1067. key: {
  1068. name: "F_DeptName"
  1069. },
  1070. simpleData: {
  1071. enable: true,
  1072. idKey: "F_DeptId",
  1073. pIdKey: "F_PartentId",
  1074. rootPId: 0
  1075. }
  1076. },
  1077. callback: {
  1078. onClick: zTreeOnClick
  1079. }
  1080. };
  1081. function zTreeOnClick(event, treeId, treeNode) {
  1082. if (treeNode.level >= 1) {
  1083. $('.inps').val(treeNode.F_DeptName);
  1084. $("#PID").val(treeNode.F_DeptId);
  1085. $("#Dpment").val(treeNode.F_DeptName);
  1086. $(".Cleans").show();
  1087. }
  1088. };
  1089. $(".exportFile").click(function () {
  1090. var usercode_ = $("#ZX").val(); //坐席
  1091. if (usercode_ != null) {
  1092. $(usercode_).each(function (i, n) {
  1093. var obj1 = "";
  1094. obj1 = n + ",";
  1095. usercodeID += obj1;
  1096. });
  1097. } else {
  1098. usercodeID = "";
  1099. }
  1100. // 调度员
  1101. var ddusercodeID = "";
  1102. var ddusercode_ = $("#yardman").val(); //坐席
  1103. if (ddusercode_ != null) {
  1104. $(ddusercode_).each(function (i, n) {
  1105. var obj2 = "";
  1106. obj2 = n + ",";
  1107. ddusercodeID += obj2;
  1108. });
  1109. } else {
  1110. ddusercodeID = "";
  1111. }
  1112. var workid = $("#wids").val()
  1113. var key = $("#key").val() //=关键字
  1114. var tel = $("#tel").val() //=客户电话
  1115. var name = $("#name").val() //=客户名称
  1116. var usercode = usercodeID //=坐席工号
  1117. var ddusercode = ddusercodeID
  1118. var source = $("#source").val() //=来源&
  1119. var wjstarttime = $("#wjstarttime").val() //=开始时间
  1120. var wjendtime = $("#wjendtime").val() //=结束时间
  1121. var deptid = $("#PID").val()
  1122. var type = $("#type").val() //=工单类型
  1123. var bigtype = $("#bigtype").val()
  1124. var smalltype = $("#smalltype").val() //=小类别
  1125. var sourcearea = $("#sourceAreas").val() //区域
  1126. var state = $("#state").val() == undefined ? "" : $("#state").val() //=工单状态
  1127. var tab = 5;
  1128. var keyid = $("#keyid").val() //=关键词id
  1129. var dealtype = $("#dealtype").val()
  1130. //var F_IsSatisfie = $("#F_IsSatisfie").val()
  1131. var Issatisfie = $("#Issatisfie").val()
  1132. var dealstarttime = $("#dealstarttime").val() //办理开始时间
  1133. var dealstrendtime = $("#dealstrendtime").val() //办理结束时间
  1134. var isopen = $("#isopen").val()
  1135. var url = huayi.config.callcenter_url + "WorkOrder/GetLDDealList?token=" + $.cookie("token");
  1136. // + "&F_IsSatisfie=" + F_IsSatisfie
  1137. url += "&workid=" + workid + "&state=" + state + "&type=" + type + "&tab=" + tab + "&key=" + key +
  1138. "&tel=" +
  1139. tel + "&name=" + name + "&usercode=" + usercode + "&ddusercode=" + ddusercode + "&source=" +
  1140. source +
  1141. "&wjstarttime=" + wjstarttime + "&wjendtime=" + wjendtime + "&deptid=" + deptid +
  1142. "&sourcearea=" +
  1143. sourcearea +
  1144. "&bigtype=" + bigtype + "&smalltype=" + smalltype + "&keyid=" + keyid + "&dealtype=" +
  1145. dealtype + "&Issatisfie=" + Issatisfie + "&jianhang=1" + "&dealstarttime=" + dealstarttime + "&dealstrendtime=" + dealstrendtime + "&isopen=" + isopen + "&isdc=1";
  1146. window.location.href = url;
  1147. })
  1148. </script>
  1149. </body>
  1150. </html>