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  1. var isFirstShowTopMsg = true;
  2. $(document).ready(function() {
  3. if($.cookie("token") == null) {
  4. window.location.href = "index.html";
  5. }
  6. getnew();
  7. domainPrompt();
  8. // 历史工单
  9. loadOld();
  10. // 一键转接
  11. getkeyTransferData();
  12. // 来电弹屏
  13. laydate.skin("blue");
  14. laydate({
  15. elem: "#old_startTime",
  16. event: "focus",
  17. });
  18. laydate({
  19. elem: "#old_endTime",
  20. event: "focus",
  21. });
  22. laydate({
  23. elem: "#con_startTime",
  24. event: "focus",
  25. });
  26. laydate({
  27. elem: "#con_endTime",
  28. event: "focus",
  29. });
  30. laydate({
  31. elem: '#comprehensiveContentStarttime',
  32. event: 'focus',
  33. istime: true,
  34. format: 'YYYY-MM-DD hh:mm:ss'
  35. });
  36. laydate({
  37. elem: '#comprehensiveContentEndtime',
  38. event: 'focus',
  39. istime: true,
  40. format: 'YYYY-MM-DD hh:mm:ss'
  41. });
  42. //获取消息
  43. getTopMsgs();
  44. //获取电话类别
  45. getPhoneType($("#phonetype"));
  46. //弹屏右侧切换效果
  47. // $(".ldtp-cr ul.ld-service li").click(function () {
  48. // $(this).addClass("cr-click").siblings().removeClass("cr-click");
  49. // loadOld();
  50. // });
  51. //最大化 最小化效果
  52. //最小化
  53. $(".minClosed").click(function() {
  54. $(".ldtp-con").removeClass("fadeInDown");
  55. $(".ldtp-con").addClass("fadeOutUp");
  56. $(".ldtp-con").css("display", "none");
  57. $(".maxOpen").show();
  58. $(".maxOpen").addClass("fadeInDown");
  59. });
  60. // layer.open({
  61. // type: 2,
  62. // content: "./callout/videoCall.html", //iframe的url,no代表不显示滚动条
  63. // title: "视频通话窗口",
  64. // shade: 0,
  65. // offset: "rb",
  66. // area: ["22%", "65%"], //宽高
  67. // });
  68. //最大化
  69. $(".maxOpen").click(function() {
  70. //触发来电类型第一个 点击;测试用
  71. $(".ldtp-con").removeClass("fadeOutUp");
  72. $(".ldtp-con").addClass("fadeInDown");
  73. $(".ldtp-con").css("display", "block");
  74. $(".maxOpen").hide();
  75. $(".maxOpen").removeClass("fadeInDown");
  76. $(".maxOpen").addClass("fadeInDown");
  77. $(".first").removeClass("first");
  78. $(".ldtp-con").addClass("first");
  79. });
  80. //关闭弹框
  81. $(".Bacha").click(function() {
  82. //清除来电类型样式
  83. $("#dicValueList li").find("label").removeClass("checkedDept");
  84. $(".ldtp-con").removeClass("fadeInDown");
  85. $(".ldtp-con").addClass("fadeOutUp");
  86. $(".ldtp-con").css("display", "none");
  87. $(".repoConte").hide();
  88. $(".comprehensiveContent").hide();
  89. Clean();
  90. $(".SayBusy").addClass("active");
  91. $(".SayFree").removeClass("active");
  92. $(".zxzt").removeClass("br").removeClass("by").addClass("bl");
  93. $(".hwzt").text("空闲");
  94. $("#isml").val(0);
  95. $("#phonetype").val('12345')
  96. $("#phonetype1").hide()
  97. $("#phonetype2").hide()
  98. SetStateCookie(0);
  99. obj.Type = "SayFree";
  100. Send();
  101. });
  102. //顶部小头像
  103. var little_pic = $(".head-pic .hp-box img").attr("src");
  104. $(".maxOpen li .photo img").attr("src", little_pic);
  105. //点击左侧菜单来电弹屏显示
  106. $(".tantan").click(function() {
  107. $(".maxOpen").trigger("click");
  108. $(".head-pic .lahei .la-before").show();
  109. $(".head-pic .lahei .la-after").hide();
  110. });
  111. //点击挂断
  112. $(".head-pic .td-call .take").click(function() {
  113. //obj.Type = "DropCall";
  114. obj.Type = "TurnIvr";
  115. obj.AgentID = $.cookie("zx_user");
  116. obj.AgentExten = $.cookie("extno");
  117. obj.IvrName = "MYD";
  118. obj.IvrPos = "1";
  119. Send();
  120. });
  121. //点击拉黑事件
  122. $(".head-pic .lahei .la-before").click(function() {
  123. if(!$(".hidTel").val()) {
  124. layer.confirm("来电号码为空!", {
  125. btn: ["确定"],
  126. });
  127. return;
  128. }
  129. $("#time-word").val("");
  130. $(".ldtp-con .hei-list").show();
  131. });
  132. //拉黑输入框事件
  133. $(".hei-list .bacha").click(function() {
  134. $(".ldtp-con .hei-list").hide();
  135. $("#time-word").val("");
  136. });
  137. var reg = /^\+?[1-9][0-9]*$/;
  138. $("#bc").click(function() {
  139. var n = $("#time-word").val();
  140. var val = $("input[name='time']:checked").val();
  141. if(n) {
  142. if(!reg.test(n)) {
  143. layer.confirm("请输入整数时间!", {
  144. btn: ["确定"],
  145. });
  146. return;
  147. }
  148. } else {
  149. if(val == "4") {
  150. n = 0;
  151. } else {
  152. layer.confirm("请输入整数时间!", {
  153. btn: ["确定"],
  154. });
  155. return;
  156. }
  157. }
  158. $.post(
  159. huayi.config.callcenter_url + "CallInScreen/AddBlack", {
  160. tel: $(".hidTel").val(),
  161. num: n,
  162. type: val,
  163. token: $.cookie("token"),
  164. },
  165. function(result) {
  166. result = $.parseJSON(result);
  167. if(result.state.toLowerCase() == "success") {
  168. layer.msg("拉入黑名单成功");
  169. $(".la-time .lhtime").text(getNowFormatDate());
  170. $(".la-shichang .blackTime").html(result.data);
  171. $(".ldtp-con .hei-list").hide();
  172. $(".head-pic .lahei .la-before").hide();
  173. $(".head-pic .lahei .la-after").show();
  174. $(".head-pic .lahei .retur").show();
  175. }
  176. }
  177. );
  178. });
  179. $(".la-after").click(function() {
  180. if(!$(".hidTel").val()) {
  181. layer.confirm("来电号码为空!", {
  182. btn: ["确定"],
  183. });
  184. return;
  185. }
  186. $("#time-word").val("");
  187. $(".ldtp-con .hei-list").show();
  188. $(".ldtp-con .hei-list").removeClass("bounceOutUp");
  189. $(".ldtp-con .hei-list").addClass("bounceIn");
  190. });
  191. $(".head-pic .lahei .retur").click(function() {
  192. $.getJSON(
  193. huayi.config.callcenter_url + "CallInScreen/DelBlack", {
  194. tel: $(".hidTel").val(),
  195. token: $.cookie("token"),
  196. },
  197. function(result) {
  198. if(result.state.toLowerCase() == "success") {
  199. layer.msg("取消黑名单成功");
  200. $(".head-pic .lahei .retur").hide();
  201. $(".head-pic .lahei .la-after").hide();
  202. $(".head-pic .lahei .la-before").show();
  203. }
  204. }
  205. );
  206. });
  207. if(
  208. /mobile/i.test(navigator.userAgent) ||
  209. /android/i.test(navigator.userAgent)
  210. ) {
  211. $(".title-box").hide();
  212. }
  213. obj.AgentExten = $.cookie("extno");
  214. if(obj.AgentExten == undefined) {
  215. $(".Gnumbox").hide();
  216. }
  217. $(".Gnum").text(obj.AgentExten);
  218. $.getJSON(
  219. huayi.config.callcenter_url + "UserAccount/GetNowUser", {
  220. token: $.cookie("token"),
  221. },
  222. function(result) {
  223. if(result.state.toLowerCase() == "success") {
  224. $.cookie("code", result.data.role.F_RoleCode);
  225. $.cookie("userCode", result.data.user.F_UserCode);
  226. $.cookie("userNameLogin", result.data.user.F_UserName);
  227. $.cookie("seartGroupID", result.data.user.F_SeartGroupID);
  228. $.cookie('userMobile', result.data.user.F_Mobile);
  229. //$.cookie("seartGroupID", "1");
  230. $("#RoleCode").val(result.data.user.F_RoleCode);
  231. $("#GroupCode").val(result.data.user.F_GroupCode);
  232. $(".username").text(result.data.user.F_UserName);
  233. $(".chat_username").text(result.data.user.F_UserCode);
  234. $(".user_code").text(result.data.user.F_UserCode);
  235. $(".group").text(result.data.user.F_SeartGroup);
  236. //if (result.data.role) {
  237. // $(".rolename").text(result.data.role.F_RoleName);
  238. //}
  239. $(".deptname").text(result.data.user.depname);
  240. $(".yhtx").attr(
  241. "src",
  242. huayi.config.callcenter_url.substr(
  243. 0,
  244. huayi.config.callcenter_url.length - 1
  245. ) + result.data.user.F_See
  246. );
  247. obj.AgentID = result.data.user.F_UserCode;
  248. //obj.AgentExten = result.data.user.F_WorkNumber;
  249. $(".mgh").val(result.data.user.F_UserCode);
  250. $(".mn").val(result.data.user.F_UserName);
  251. $(".settingCompany").val(result.data.user.F_Company);
  252. $(".settingDepartment").val(result.data.user.F_Department);
  253. $(".settingPost").val(result.data.user.F_Post);
  254. $(".settingMobile").val(result.data.user.F_Mobile);
  255. $(".settingTelephone").val(result.data.user.F_Telephone);
  256. if(result.data.user.F_SeatFlag) {
  257. Connect();
  258. connectVoice(1); //创建连接
  259. // if($.cookie("code") == "spdbzy") {
  260. // layer.open({
  261. // type: 2,
  262. // content: "./callout/videoCall.html", //iframe的url,no代表不显示滚动条
  263. // title: "视频通话窗口",
  264. // shade: 0,
  265. // offset: "rb",
  266. // area: ["22%", "65%"], //宽高
  267. // });
  268. // }
  269. //CreateWebSockets();
  270. //$(".open_chat").show();
  271. //heartbeat = setInterval(function() {
  272. // Heart()
  273. //}, 60000);
  274. $("#top-search").show();
  275. $(".phoneBZ").show();
  276. $(".zts").show();
  277. obj.AgentGroup = $.cookie("seartGroupID");
  278. if($("#RoleCode").val() == "DBHWY") {
  279. // obj.AgentGroup = "1";
  280. $(".db_show").show();
  281. $(".hw_show").hide();
  282. } else if($("#RoleCode").val() == "ZJZY") {
  283. // obj.AgentGroup = "2";
  284. $(".db_show").show();
  285. $(".hw_show").hide();
  286. } else {
  287. // obj.AgentGroup = "364";
  288. $(".db_show").hide();
  289. $(".hw_show").show();
  290. }
  291. }
  292. if($("#RoleCode").val() != "EJWLDW") {
  293. $(".dclgd").eq(0).show();
  294. $(".cqgd").eq(0).show();
  295. //rightUp();
  296. //setInterval(rightUp, 60000);
  297. }
  298. if(result.data.role.F_RoleId == "6") {
  299. CreateWebSockets();
  300. $(".open_chat").show();
  301. }
  302. // if (result.data.role.F_IsEject == 1) {
  303. // $.getJSON(
  304. // huayi.config.callcenter_url +
  305. // "Index/GetNoDealOrderCounts",
  306. // {
  307. // token: $.cookie("token"),
  308. // },
  309. // function (result) {
  310. // if (result.data.lists.length != 0) {
  311. // // 弹框函数调用
  312. // login_DK();
  313. // }
  314. // }
  315. // );
  316. // }
  317. var roleCode = result.data.role.F_RoleCode
  318. // 反映类别
  319. getReactionCategory(roleCode);
  320. // 多媒体信息
  321. multimediaPrompt(roleCode);
  322. // 供暖专员不能添加工单
  323. if(roleCode === "GNZY") {
  324. $(".orderForm").hide();
  325. }
  326. }
  327. }
  328. );
  329. // getWhetherEditInformation();
  330. $.ajaxSettings.async = false;
  331. $.getJSON(
  332. huayi.config.callcenter_url + "Index/GetMenu", {
  333. token: $.cookie("token"),
  334. },
  335. function(result) {
  336. $.ajaxSettings.async = true;
  337. if(result.state.toLowerCase() == "success") {
  338. $(result.data).each(function(i, n) {
  339. var html =
  340. '<li><a href="#" dataid=' +
  341. n.F_FunctionId +
  342. // '><i class="fa iconfont">&#xe614;</i><span class="nav-label">' +
  343. '><i class="fa iconfont">' +
  344. n.F_ImgUrl +
  345. '</i><span class="nav-label">' +
  346. n.F_FunctionName +
  347. '</span><span class="fa arrow"></span></a>';
  348. html += '<ul class="nav nav-second-level">';
  349. $(n.item).each(function(j, m) {
  350. if(m.item.length > 0) {
  351. html +=
  352. '<li><a class="" dataid=' +
  353. m.F_FunctionId +
  354. ' href="#">' +
  355. m.F_FunctionName +
  356. '<span class="' +
  357. m.F_FunctionCode +
  358. '"></span><span class="fa arrow"></span></a>'
  359. html += '<ul class="nav nav-third-level">';
  360. $(m.item).each(function(k, l) {
  361. html +=
  362. '<li><a class="J_menuItem" dataid=' +
  363. l.F_FunctionId +
  364. ' href="' +
  365. l.F_OptUrl +
  366. '">' +
  367. l.F_FunctionName +
  368. "</a>" +
  369. '<span class="label label-warning pull-right lblcount ' +
  370. l.F_FunctionCode +
  371. '"></span>' +
  372. "</li>";
  373. });
  374. html += "</li></ul>"
  375. } else {
  376. html +=
  377. '<li><a class="J_menuItem" dataid=' +
  378. m.F_FunctionId +
  379. ' href="' +
  380. m.F_OptUrl +
  381. '">' +
  382. m.F_FunctionName +
  383. "</a>" +
  384. '<span class="label label-warning pull-right lblcount ' +
  385. m.F_FunctionCode +
  386. '"></span>' +
  387. "</li>";
  388. }
  389. });
  390. html += "</ul></li>";
  391. $(html).appendTo($("#side-menu"));
  392. });
  393. $(".J_menuItem").click(function() {
  394. if($(this).text() == "来电弹屏") {
  395. $(".maxOpen").trigger("click");
  396. $(".head-pic .lahei .la-before").show();
  397. $(".head-pic .lahei .la-after").hide();
  398. }
  399. });
  400. }
  401. }
  402. );
  403. document.onclick = function(e) {
  404. $(".keyTransferDiv").hide();
  405. };
  406. $(".hw_through").click(function(e) {
  407. $(".keyTransferDiv").toggle();
  408. e = e || event;
  409. stopFunc(e);
  410. });
  411. function stopFunc(e) {
  412. e.stopPropagation ? e.stopPropagation() : (e.cancelBubble = true);
  413. }
  414. // 一键转接
  415. function throungh() {
  416. var guid = uuid();
  417. obj.Type = "Transfer";
  418. obj.DestinationNumber = "8" + $(".hw_through").attr("index");
  419. obj.Header = "8";
  420. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  421. obj.TaskPhoneID = ""; //回访的电话ID
  422. obj.TaskID = guid; //回访记录编号
  423. Send();
  424. $.ajax({
  425. type: "get",
  426. url: huayi.config.callcenter_url + "Callrecords/UpdateTransferCall",
  427. async: true,
  428. dataType: "json",
  429. data: {
  430. token: $.cookie("token"),
  431. callid: $(".hidCallID").val(),
  432. transfercall: $(".hw_through").attr("index")
  433. },
  434. success: function(result) {
  435. if(result.state.toLowerCase() == "success") {
  436. debugger
  437. }
  438. },
  439. });
  440. }
  441. // 获取转接数据
  442. function getkeyTransferData() {
  443. $(".keyTransferDiv dl").empty();
  444. $.ajax({
  445. type: "get",
  446. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  447. dataType: "json",
  448. async: false,
  449. data: {
  450. token: $.cookie("token"),
  451. id: 2988,
  452. },
  453. success: function(data) {
  454. if(data.state.toLowerCase() == "success") {
  455. var content = data.data;
  456. $(content).each(function(i, n) {
  457. $("<dt data-number='" + n.F_Remark + "'>" + n.F_Value + "</dt>").appendTo(".keyTransferDiv dl");
  458. });
  459. }
  460. },
  461. });
  462. }
  463. // 转接绑定事件
  464. $(".keyTransferDiv dl").on("click", "dt", function(e) {
  465. $(".hw_through").attr("index", $(this).attr("data-number"))
  466. throungh()
  467. })
  468. //话务相关
  469. $("#top-search li").click(function() {
  470. if($(this).find("i").hasClass("active")) {
  471. if(obj.AgentID) {
  472. var fun = $(this).attr("datafun");
  473. obj.Type = fun;
  474. obj.AgentGroup = $.cookie("seartGroupID");
  475. switch(fun) {
  476. case "Login":
  477. // obj.AgentGroup = "364";
  478. obj.AgentGroup = $.cookie("seartGroupID");
  479. obj.AgentType = "0";
  480. Send();
  481. break; //签入
  482. case "callOutLogin":
  483. obj.AgentGroup = "9999";
  484. obj.AgentType = "0";
  485. obj.Type = "Login";
  486. Send();
  487. break; //外呼签入
  488. case "MakeCall":
  489. $(".hidCallID").val("");
  490. $("#hidwhtype").val(fun);
  491. whtp();
  492. //obj.DestinationNumber = "1012";
  493. break; //外呼
  494. case "Meeting":
  495. $("#hidwhtype").val(fun);
  496. whtp();
  497. //obj.DestinationNumber = "1012";
  498. break; //多方通话
  499. case "Transfer":
  500. $("#hidwhtype").val(fun);
  501. whtp();
  502. //obj.DestinationNumber = "1012";
  503. break; //转移
  504. case "Consult": //协商呼叫
  505. $("#hidwhtype").val(fun);
  506. whtp();
  507. break;
  508. case "ConfirmTransfer": //确认转移
  509. obj.EndParmer = "1";
  510. Send();
  511. break;
  512. case "CancelTransfer": //取消转移
  513. // $("#hidwhtype").val(ConfirmTransfer);
  514. obj.Type = "ConfirmTransfer";
  515. obj.EndParmer = "3";
  516. Send();
  517. break;
  518. case "TurnIvr": //转IVR
  519. obj.IvrName = "TurnIvr";
  520. obj.IvrPos = "1";
  521. Send();
  522. break;
  523. case "MeetingTakeBack": //多方通话回签
  524. obj.Type = "MeetingTakeBack";
  525. Send();
  526. break;
  527. case "satisfactionEvaluation": //多方通话回签
  528. satisfactionEvaluationFun();
  529. break;
  530. case "keyTransfer": // 一键转接
  531. break;
  532. default:
  533. Send();
  534. break;
  535. }
  536. }
  537. }
  538. });
  539. //知识库查询
  540. $(".searIcon").click(function() {
  541. loadZSK();
  542. });
  543. //历史记录查询
  544. $(".searchbtn").click(function() {
  545. loadOld();
  546. });
  547. //新增记录
  548. $(".addjl").click(function() {
  549. $(".addgd").show();
  550. $(".tbold").hide();
  551. });
  552. //关闭外呼弹屏
  553. $(".closes").click(function() {
  554. $(".WH").removeClass("fadeInDown").addClass("fadeOutUp");
  555. $(".WH").addClass("hidens");
  556. });
  557. //外呼呼出
  558. $(".CallOut").click(function(event) {
  559. event.stopPropagation();
  560. if($("#Result").val()) {
  561. $.ajax({
  562. type: "get",
  563. url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
  564. async: true,
  565. dataType: "json",
  566. data: {
  567. token: $.cookie("token"),
  568. phone: $("#Result").val(),
  569. },
  570. success: function(result) {
  571. if(result.state.toLowerCase() == "success") {
  572. var guid = uuid();
  573. obj.Type = $("#hidwhtype").val();
  574. obj.DestinationNumber = result.data.phone;
  575. obj.Header = result.data.fix;
  576. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  577. obj.TaskPhoneID = ""; //回访的电话ID
  578. obj.TaskID = guid; //回访记录编号
  579. obj.Callee = $("#Result").val(); //被叫号码
  580. obj.Caller = $.cookie("extno"); //操作人分机号
  581. Send();
  582. $("#Result").val("");
  583. $(".WH").addClass("hidens");
  584. }
  585. },
  586. });
  587. }
  588. });
  589. //外呼弹屏数字键盘样式
  590. $(".Num_ul div")
  591. .mousedown(function() {
  592. $(this).addClass("actives");
  593. $(".img").removeClass("hidens");
  594. })
  595. .mouseup(function() {
  596. $(this).removeClass("actives");
  597. });
  598. //外呼弹屏数字键盘号码输入
  599. $(".Num_ul li div").click(function() {
  600. var rt = $("#Result").val() + "";
  601. if(rt.length < 18) {
  602. rt = rt + $(this).find("a").text();
  603. $("#Result").val(rt);
  604. }
  605. });
  606. //外呼弹屏数字键盘号码截取
  607. $(".img").click(function() {
  608. var Result = $("#Result").val() + "";
  609. Result = Result.substr(0, Result.length - 1);
  610. $("#Result").val(Result);
  611. if(Result.length == 0) {
  612. $(".img").addClass("hidens");
  613. }
  614. });
  615. //外呼电话列表
  616. $(".bg_title li").click(function() {
  617. $(this).addClass("lactive").siblings().removeClass("lactive");
  618. loadWH();
  619. });
  620. $(".ty").click(function() {
  621. loadWH();
  622. });
  623. //创建投诉工单
  624. $(".addt_").click(function() {
  625. Statess = 0;
  626. Adds();
  627. });
  628. //创建投诉工单
  629. $(".addts").click(function() {
  630. Statess = 1;
  631. Adds();
  632. });
  633. $(".mapBJ").click(function() {
  634. $(".mapPos").hide();
  635. $(".mapBJ").hide();
  636. });
  637. $(".reposit").click(function() {
  638. $(".repoConte").toggle();
  639. });
  640. //上传附件
  641. $("#scwj").click(function() {
  642. $("#upFile").trigger("click");
  643. })
  644. $("#upFile").change(function() {
  645. upload();
  646. })
  647. //加载知识库
  648. loadZSK();
  649. //加载左侧导航菜单
  650. //loadMenu();
  651. // 综合菜单
  652. $(".comprehensive").click(function() {
  653. $(".comprehensiveContent").toggle();
  654. });
  655. // 获取坐席
  656. getSeatData($("#comprehensiveContentSerrchSeat"))
  657. // 综合查询
  658. loadComprehensiveList()
  659. // 搜索
  660. $(".comprehensiveContentSerrchBtn").click(function() {
  661. loadComprehensiveList();
  662. })
  663. //客户资料
  664. $(".khzl tbody>tr>td input").attr("readonly", true);
  665. $(".save").hide();
  666. $(".cancel").hide();
  667. $(".edit").click(function() {
  668. $(".save").show();
  669. $(".cancel").show();
  670. $(".edit").hide();
  671. $(".khzl tbody>tr>td input").attr("readonly", false);
  672. $(".khzl tbody>tr>td input").css("border-bottom", "1px solid #b3b3b3");
  673. });
  674. $(".cancel").click(function() {
  675. $(".khzl tbody>tr>td input").attr("readonly", true);
  676. $(".khzl tbody>tr>td input").css("border", "0");
  677. $(".save").hide();
  678. $(".cancel").hide();
  679. $(".edit").show();
  680. });
  681. //保存客户
  682. $(".save").click(function() {
  683. var khid = $("#khid").val();
  684. var khmc = $(".khmc").val();
  685. var tsdh = $(".tsdh").val();
  686. var lxr = $(".lxr").val();
  687. var lxdh = $(".lxdh").val();
  688. var postcode = $(".postcode").val();
  689. var email = $(".email").val();
  690. // if (!khmc) {
  691. // layer.confirm('请输入客户名称!', {
  692. // btn: ['确定']
  693. // });
  694. // return;
  695. // }
  696. $.post(
  697. huayi.config.callcenter_url + "Customer/AddCustomer", {
  698. cid: khid,
  699. name: khmc,
  700. lxr: lxr,
  701. mobile: tsdh,
  702. telphone: lxdh,
  703. postcode: postcode,
  704. email: email,
  705. token: $.cookie("token"),
  706. },
  707. function(result) {
  708. result = $.parseJSON(result);
  709. if(result.state.toLowerCase() == "success") {
  710. $("#khid").val(result.data);
  711. $(".khmc").val(khmc);
  712. $(".tkhmc").text(khmc);
  713. $(".lxdh").val(lxdh);
  714. $(".tsdh").val(tsdh);
  715. $(".ttsdh").text(tsdh);
  716. $(".lxr").val(lxr);
  717. $(".postcode").val(postcode);
  718. $(".email").val(email);
  719. layer.msg("保存成功");
  720. $(".khzl tbody>tr>td input").attr("readonly", true);
  721. $(".khzl tbody>tr>td input").css("border", "0");
  722. $(".save").hide();
  723. $(".cancel").hide();
  724. $(".edit").show();
  725. }
  726. }
  727. );
  728. });
  729. //关闭录音弹出
  730. $(".setwin").click(function() {
  731. $(".t-shade").removeClass("cx");
  732. $("audio")[0].pause();
  733. });
  734. //修改密码开始
  735. $(".shezhi").click(function() {
  736. $(".personal").show();
  737. });
  738. //tab切换
  739. $(".perTab li").click(function() {
  740. $(this).addClass("sel").siblings().removeClass("sel");
  741. var index = $(this).index();
  742. $(".perTab_con").children("div").eq(index).show().siblings().hide();
  743. });
  744. //编辑个人资料
  745. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  746. $(".grbj").click(function() {
  747. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  748. $(".grzl tbody>tr>td input.zhidu").css(
  749. "border-bottom",
  750. "1px solid #b3b3b3"
  751. );
  752. });
  753. //取消编辑
  754. $(".grqx").click(function() {
  755. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  756. $(".grzl tbody>tr>td input.zhidu").css("border-bottom", "none");
  757. });
  758. //关闭按钮
  759. $(".ptr").click(function() {
  760. $(".personal").hide();
  761. });
  762. //修改密码
  763. $(".grbtn").click(function() {
  764. var gh = $(".mgh").val();
  765. var xm = $(".mn").val();
  766. var ymm = $(".spwd").val();
  767. var xmm = $(".npwd").val();
  768. var qmm = $(".epwd").val();
  769. if(xmm !== qmm) {
  770. $(".wrong").show();
  771. $(".npwd").val("");
  772. $(".epwd").val("");
  773. } else if(xmm == "") {
  774. layer.msg("密码不允许为空!");
  775. } else {
  776. $(".wrong").hide();
  777. $(".grzl tbody>tr>td input").attr("readonly", true);
  778. $(".grzl tbody>tr>td input").css("border-bottom", "none");
  779. $.ajax({
  780. type: "post",
  781. url: huayi.config.callcenter_url + "UserAccount/UpdatePwd",
  782. async: true,
  783. dataType: "json",
  784. data: {
  785. token: $.cookie("token"),
  786. usercode: gh,
  787. pwd: $.md5(xmm),
  788. oldpwd: $.md5(ymm),
  789. name: $(".mn").val(),
  790. company: $(".settingCompany").val(),
  791. department: $(".settingDepartment").val(),
  792. post: $(".settingPost").val(),
  793. mobile: $(".settingMobile").val(),
  794. phone: $(".settingTelephone").val(),
  795. code: $(".settingCode").val(),
  796. },
  797. success: function(result) {
  798. if(result.state.toLowerCase() == "success") {
  799. layer.msg("修改成功!");
  800. window.location.href = "login.html";
  801. } else {
  802. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  803. $(".grzl tbody>tr>td input.zhidu").css(
  804. "border-bottom",
  805. "1px solid #b3b3b3"
  806. );
  807. }
  808. },
  809. });
  810. }
  811. });
  812. //获取验证码
  813. function getVerificationCode() {
  814. if($(".settingMobile").val() == "") {
  815. layer.msg("请输入手机号码!");
  816. return;
  817. }
  818. $.ajax({
  819. type: "post",
  820. url: huayi.config.callcenter_url + "UserAccount/SendCode",
  821. async: true,
  822. dataType: "json",
  823. data: {
  824. token: $.cookie("token"),
  825. mobile: $(".settingMobile").val(),
  826. },
  827. success: function(result) {
  828. if(result.state.toLowerCase() == "success") {
  829. layer.msg("获取成功!");
  830. $(".btnVerificationCode").attr("disabled", true);
  831. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  832. $(".verificationCodeTips").show();
  833. setTimeout(function() {
  834. $(".btnVerificationCode").attr("disabled", false);
  835. $(".verificationCodeTips").hide();
  836. }, 60000);
  837. }
  838. },
  839. });
  840. }
  841. $(".btnVerificationCode").click(function() {
  842. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  843. $(".grzl tbody>tr>td input.zhidu").css(
  844. "border-bottom",
  845. "1px solid #b3b3b3"
  846. );
  847. getVerificationCode();
  848. });
  849. //是否需要编辑用户信息
  850. function getWhetherEditInformation() {
  851. $.ajax({
  852. type: "post",
  853. url: huayi.config.callcenter_url + "UserAccount/GetUserModify",
  854. async: true,
  855. dataType: "json",
  856. data: {
  857. token: $.cookie("token"),
  858. usercode: $(".mgh").val(),
  859. },
  860. success: function(result) {
  861. if(result.state.toLowerCase() == "success") {
  862. } else {
  863. $(".personal").show();
  864. $(".ptr").hide();
  865. $(".personalMask").show();
  866. }
  867. },
  868. error: function(result) {},
  869. });
  870. }
  871. //图片裁剪
  872. var o = $(".image-crop > img");
  873. $(o).cropper({
  874. aspectRatio: 1 / 1,
  875. resizable: false,
  876. dragCrop: false,
  877. preview: ".img-preview",
  878. done: function() {},
  879. });
  880. var r = $("#inputImage");
  881. if(window.FileReader) {
  882. r.change(function() {
  883. var e,
  884. i = new FileReader(),
  885. t = this.files;
  886. if(t.length && ((e = t[0]), /^image\/\w+$/.test(e.type))) {
  887. i.readAsDataURL(e);
  888. i.onload = function() {
  889. r.val("");
  890. o.cropper("reset", !0).cropper("replace", this.result);
  891. };
  892. } else {
  893. layer.msg("请选择图片文件");
  894. }
  895. });
  896. $("#setDrag").click(function() {
  897. o.cropper("setDragMode", "crop");
  898. // var img = o.cropper("getDataURL");
  899. var img = o.cropper("getCroppedCanvas").toDataURL("image/png");
  900. $.post(
  901. huayi.config.callcenter_url + "Index/UploadTX64", {
  902. dataurl: encodeURIComponent(img),
  903. token: $.cookie("token"),
  904. },
  905. function(result) {
  906. result = $.parseJSON(result);
  907. if(result.state.toLowerCase() == "success") {
  908. $(".yhtx").attr(
  909. "src",
  910. huayi.config.callcenter_url.substr(
  911. 0,
  912. huayi.config.callcenter_url.length - 1
  913. ) + result.data
  914. );
  915. layer.msg("上传成功");
  916. $(".personal").hide();
  917. }
  918. }
  919. );
  920. });
  921. $("#zoomIn").click(function() {
  922. o.cropper("zoom", 0.1);
  923. });
  924. $("#zoomOut").click(function() {
  925. o.cropper("zoom", -0.1);
  926. });
  927. $("#rotateLeft").click(function() {
  928. o.cropper("rotate", 45);
  929. });
  930. $("#rotateRight").click(function() {
  931. o.cropper("rotate", -45);
  932. });
  933. } else {
  934. r.addClass("hide");
  935. }
  936. $("#zxTable tbody").on("click", "tr", function() {
  937. $(this).addClass("tr_bg");
  938. $(this).siblings().removeClass("tr_bg");
  939. $("#Result").val($(this).attr("fjh"));
  940. });
  941. //工单
  942. //当即办理
  943. //$(".Nows").change(function () {
  944. // $(".Nows_box").toggle();
  945. //});
  946. $('input:radio[name="banli"]').change(function() {
  947. if($(this).val() == "1") {
  948. $(".Nows_box").show();
  949. } else {
  950. $(".Nows_box").hide();
  951. }
  952. });
  953. //区县,主干道、乡镇,路社区村三级联动(目前在来电弹屏中使用)
  954. // helper.getDropList.getLocations($("#sourcearea"));
  955. QY($("#sourcearea"));
  956. // 获取乡镇,默认文峰区
  957. getTownshipVillage($("#township"), 4965);
  958. LB($("#type"));
  959. ZT($("#keys"));
  960. //加载来电类型 默认是 已受理并发送id
  961. GetDicValueList();
  962. $(".right-tab li").click(function() {
  963. messages($(this).index());
  964. });
  965. //全部已读
  966. $(".readed").click(function() {
  967. $.ajax({
  968. type: "get",
  969. url: huayi.config.callcenter_url + "Index/CloseChat",
  970. async: true,
  971. dataType: "json",
  972. data: {
  973. token: $.cookie("token"),
  974. id: 0,
  975. },
  976. success: function(data) {
  977. if(data.total > 0) {
  978. messages();
  979. } else {
  980. layer.msg("设置失败!");
  981. }
  982. },
  983. });
  984. });
  985. //主动发消息
  986. $(".sele_send").click(function() {
  987. layer.open({
  988. type: 2,
  989. content: "replyChat.html", //iframe的url,no代表不显示滚动条
  990. title: "发送消息",
  991. area: ["50%", "60%"], //宽高
  992. });
  993. });
  994. var ru, rd, msgs;
  995. $(".mid").val(0);
  996. var mid = $(".mid").val();
  997. $(".tuBiao").click(function() {
  998. if($(".drm").css("display") == "block") {
  999. $(".drm").css("display", "none");
  1000. } else {
  1001. $(".drm").css("display", "block");
  1002. }
  1003. });
  1004. $("#small-chat").click(function() {
  1005. if($(".small-chat-box").hasClass("active")) {
  1006. rightDown();
  1007. rd = setInterval(rightDown, 60000);
  1008. } else {
  1009. clearInterval(rd);
  1010. }
  1011. });
  1012. //即时通讯 消息总数
  1013. message_total();
  1014. //setInterval(message_total, 5000);
  1015. function message_total() {
  1016. helper.init.isload = 0;
  1017. $.ajax({
  1018. type: "get",
  1019. url: huayi.config.callcenter_url + "Index/GetChatCount",
  1020. async: true,
  1021. dataType: "json",
  1022. data: {
  1023. token: $.cookie("token"),
  1024. top: 50,
  1025. },
  1026. success: function(data) {
  1027. helper.init.isload = 1;
  1028. if(data.total <= 0) {
  1029. $(".chat_count").hide();
  1030. $(".chat").removeClass("come_mess");
  1031. } else {
  1032. $(".chat_count").show();
  1033. $(".chat_count").html(data.total);
  1034. $(".chat").addClass("come_mess");
  1035. }
  1036. },
  1037. });
  1038. }
  1039. $(".chat").click(function() {
  1040. $("#right-sidebar").toggleClass("sidebar-open");
  1041. if($("#right-sidebar").hasClass("sidebar-open")) {
  1042. messages();
  1043. msgs = setInterval(messages, 5000, 0); //未读消息定时刷新
  1044. } else {
  1045. clearInterval(msgs);
  1046. }
  1047. });
  1048. $("#reflectCategory").bind("input propertychange", function() {
  1049. $(".layui-dropdown").hide();
  1050. if($("#reflectCategory").val() == "") {
  1051. $(".reflectCategoryList-wrapper").hide();
  1052. return;
  1053. }
  1054. var debounceGetSearchReactionCategory = debounce(
  1055. getSearchReactionCategory,
  1056. 500
  1057. );
  1058. $(".reflectCategoryList-wrapper").show();
  1059. debounceGetSearchReactionCategory($("#reflectCategory").val());
  1060. });
  1061. $("#reflectCategoryList").on("click", "li", function() {
  1062. $(".reflectCategoryList-wrapper").hide();
  1063. $("#reflectCategory").val($(this).attr("indexName"));
  1064. $("#PID").val($(this).attr("index"));
  1065. });
  1066. // 获取工单数量
  1067. workcount();
  1068. });
  1069. function Adds() {
  1070. var callid = $(".hidCallID").val();
  1071. var value = $(' input[name="banli"]:checked ').val();
  1072. var threeWayCall;
  1073. if($("#threeWayCall").is(":checked")) {
  1074. threeWayCall = 1;
  1075. } else {
  1076. threeWayCall = 0;
  1077. }
  1078. if(!$("#cusphone").val()) {
  1079. layer.msg("请输入来电号码");
  1080. return;
  1081. } else if(!$("#title").val()) {
  1082. layer.msg("请输入标题");
  1083. return;
  1084. } else if(!$("#content").val()) {
  1085. layer.msg("请输入内容");
  1086. return;
  1087. } else if(!$("#PID").val()) {
  1088. layer.msg("请选择反映类别");
  1089. return;
  1090. } else if(value == 1 && !$("#result").val()) {
  1091. layer.msg("请输入直办内容");
  1092. return;
  1093. } else if(!$("#sourcearea").val()) {
  1094. layer.msg("请输入事发区域");
  1095. return;
  1096. }
  1097. $.ajax({
  1098. type: "post",
  1099. url: huayi.config.callcenter_url + "/WorkOrder/AddWorkOrder",
  1100. dataType: "json",
  1101. async: true,
  1102. beforeSend: function() {
  1103. //触发ajax请求开始时执行
  1104. $(".addt_").attr("disabled", true);
  1105. $(".addts").attr("disabled", true);
  1106. $(".addt_").text("提交中...");
  1107. $(".addts").text("提交中...");
  1108. },
  1109. data: {
  1110. bigtype: $("#phonetype2").val(),
  1111. cusname: $("#cusname").val(), //=来电人姓名
  1112. cussex: $("#cussex").val(),
  1113. cusphone: $("#cusphone").val().replace(/\s+/g, ""), //=来电人电话
  1114. email: $("#email").val(),
  1115. zipcode: $("#zipcode").val(),
  1116. conphone: $("#conphone").val(),
  1117. title: $("#title").val(),
  1118. content: $("#content").val(),
  1119. callid: callid,
  1120. sourcearea: $("#sourcearea").val(), //=事发地域id
  1121. township: $("#township").val(), // 乡镇
  1122. village: $("#village").val(), // 村
  1123. sourceaddress: $("#sourceaddress").val(), //=事发详细地址
  1124. source: $("#sourceSelect").val(), //=来源
  1125. phonetype: $("#phonetype").val(), // 电话类别
  1126. isresult: $(' input[name="banli"]:checked ').val(), //=(0转办1直办)
  1127. result: $("#result").val(),
  1128. longitude: $(".store_Lng").val(),
  1129. latitude: $(".store_Lat").val(),
  1130. keys: $("#PID").val(), //=关键词id(多个用英文逗号,隔开)
  1131. type: $("#type").val(), //=类型
  1132. isprotect: $(' input[name="mj"]:checked ').val(), //=(0普通1保密)
  1133. level: $("#level").val(), //=(1普通2紧急)
  1134. visittype: $("#visittype").val(), // 回访方式
  1135. isbusiness: $("#isbusiness").val(),
  1136. issubmit: Statess, //=(0保存1保存并提交)
  1137. business: threeWayCall,
  1138. file: $("#file").val(), // 办理附件(多个用英文逗号,隔开)
  1139. token: $.cookie("token"),
  1140. },
  1141. success: function(data) {
  1142. if(data.state.toLowerCase() == "success") {
  1143. $(".addt_").attr("disabled", false);
  1144. $(".addts").attr("disabled", false);
  1145. $(".addt_").text("保存");
  1146. $(".addts").text("保存并提交");
  1147. layer.msg("操作成功");
  1148. $("#phonetype1").hide()
  1149. $("#phonetype2").hide()
  1150. $("#phonetype").val('12345')
  1151. Clean();
  1152. } else {
  1153. $(".addt_").attr("disabled", false);
  1154. $(".addts").attr("disabled", false);
  1155. $(".addt_").text("保存");
  1156. $(".addts").text("保存并提交");
  1157. }
  1158. },
  1159. });
  1160. }
  1161. //上传文件
  1162. function upload() {
  1163. var Files = document.getElementById("upFile").files;
  1164. console.log(Files);
  1165. if(Files.length > 0) {
  1166. var formData = new FormData();
  1167. for(var i = 0; i < Files.length; i++) {
  1168. formData.append('file' + i, Files[i]);
  1169. }
  1170. formData.append("token", $.cookie("token"));
  1171. var typeName = Files[0].name.split('.')[Files[0].name.split('.').length - 1];
  1172. if(typeName == "png" || typeName == 'jpg' || typeName == 'mp4' || typeName == 'avi' || typeName ==
  1173. 'wmv' || typeName == 'mp3' || typeName == 'pdf' || typeName == 'doc' || typeName == 'docx' ||
  1174. typeName == 'xls' || typeName == 'xlsx') {
  1175. $.ajax({
  1176. url: huayi.config.callcenter_url + "/WorkOrder/UploadFile",
  1177. type: "POST",
  1178. data: formData,
  1179. /**
  1180. *必须false才会自动加上正确的Content-Type
  1181. */
  1182. contentType: false,
  1183. /**
  1184. * 必须false才会避开jQuery对 formdata 的默认处理
  1185. * XMLHttpRequest会对 formdata 进行正确的处理
  1186. */
  1187. processData: false,
  1188. success: function(result) {
  1189. document.getElementById("upFile").outerHTML = document.getElementById("upFile")
  1190. .outerHTML;
  1191. $("#upFile").change(function() {
  1192. upload();
  1193. });
  1194. var r = $.parseJSON(result);
  1195. if(r.state.toLowerCase() == "success") {
  1196. var a = r.data;
  1197. $(a).each(function(i, n) {
  1198. var strs = '<span class="files" fiel-num="' + n.F_FileId +
  1199. '">' + n.F_FileName.substring(19) +
  1200. '<i class="fa fa-remove del_file"></i></span>'
  1201. $(strs).appendTo($('.fileBox')).find('.del_file').click(
  1202. function(event) {
  1203. event.stopPropagation();
  1204. $(this).parent().remove();
  1205. file_num()
  1206. })
  1207. })
  1208. file_num();
  1209. }
  1210. }
  1211. });
  1212. } else {
  1213. layer.msg("格式不正确");
  1214. }
  1215. } else {
  1216. layer.confirm('请上传文件!', {
  1217. btn: ['确定']
  1218. });
  1219. }
  1220. }
  1221. //上传文件隐藏域值
  1222. function file_num() {
  1223. var str = '';
  1224. var Str;
  1225. $('.fileBox .files').each(function(j, m) {
  1226. var aa = $(m).attr("fiel-num")
  1227. console.log(aa);
  1228. str += aa + ",";
  1229. Str = (str.substring(str.length - 1) == ',') ? str.substring(0, str.length - 1) : str;
  1230. })
  1231. $("#file").val(Str);
  1232. }
  1233. //清空
  1234. function Clean() {
  1235. //左侧
  1236. //debugger;
  1237. $(".ldname").val(""); //来电人
  1238. $("#khid").val("");
  1239. $(".tsdh").val(""); //来电号码
  1240. $(".ldlocation").text("未知"); //归属地
  1241. $(".lxr").val(""); //联系人
  1242. $(".lxdh").val(""); //联系电话
  1243. $(".postcode").val(""); //邮编
  1244. $(".email").val(""); //email
  1245. $(".ldtime").val(""); //录入时间
  1246. $(":radio[name='banli'][value='0']").prop("checked", "checked");
  1247. $(".Nows_box").hide();
  1248. //右侧
  1249. $("#cusname").val(""); //=来电人姓名
  1250. $("#cussex").val("");
  1251. $("#cusphone").val(""); //=来电人电话
  1252. $("#email").val("");
  1253. $("#zipcode").val("");
  1254. $("#conphone").val("");
  1255. $("#title").val("");
  1256. $("#content").val("");
  1257. $("#sourceaddress").val(""); //=事发详细地址
  1258. $("input[name='baomi'][value='1']").prop("checked", true); //=(0转办1直办)
  1259. $("#type option:first").prop("selected", "selected");
  1260. $("#level option:first").prop("selected", "selected");
  1261. $("#visittype option:first").prop("selected", "selected");
  1262. $("#isbusiness option:first").prop("selected", "selected");
  1263. console.log($("#isbusiness").val())
  1264. $("#keys option:first").prop("selected", "selected");
  1265. $("#sourcearea").val("0").trigger("change"); //=事发地域id
  1266. $("#sourcearea option:first").prop("selected", "selected");
  1267. $("#township").val(""); // 乡镇
  1268. $("#village").val(""); // 村
  1269. $("#result").val("");
  1270. $(".inps").val("");
  1271. $("#PID").val("");
  1272. $("#reflectCategory").val("");
  1273. $("#Dpment").val("");
  1274. $(".Cleans").hide();
  1275. $("#file").val('');
  1276. $(".fileBox").html('')
  1277. }
  1278. function clearworkorder() {
  1279. $("#xxlb").val("");
  1280. $("#xxlb").trigger("change");
  1281. $("#FArea").val("");
  1282. $("#FArea").trigger("change");
  1283. $("#sfdz").val("");
  1284. $("#tskh").val("");
  1285. $("#tsdh").val("");
  1286. $("#email").val("");
  1287. $("#postcode").val("");
  1288. $("#lxr").val("");
  1289. $("#lxdh").val("");
  1290. $("#content").val("");
  1291. $("#result").val("");
  1292. $("#JArea").val("");
  1293. $("#JArea").trigger("change");
  1294. $("#remark").val("");
  1295. $("#khid").val("");
  1296. $(".khmc").val("");
  1297. $(".tsdh").val("");
  1298. $(".lxr").val("");
  1299. $(".lxdh").val("");
  1300. $(".postcode").val("");
  1301. $(".email").val("");
  1302. }
  1303. //获取历史记录
  1304. function loadOld() {
  1305. // var type = $(".ldtp-cr ul.ld-service .cr-click").attr("itemtype");
  1306. // $(".complain").hide();
  1307. // $(".complain")
  1308. // .eq(type * 1)
  1309. // .show();
  1310. // if (type == "2") {
  1311. //先销毁表格
  1312. $("#orderlist").bootstrapTable("destroy");
  1313. //初始化表格,动态从服务器加载数据
  1314. $("#orderlist").bootstrapTable({
  1315. method: "get", //使用get请求到服务器获取数据
  1316. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1317. contentType: "application/x-www-form-urlencoded",
  1318. striped: true, //表格显示条纹
  1319. pagination: true, //启动分页
  1320. pageSize: 5, //每页显示的记录数
  1321. pageNumber: 1, //当前第几页
  1322. pageList: [5, 10], //记录数可选列表
  1323. search: false, //是否启用查询
  1324. showColumns: false, //显示下拉框勾选要显示的列
  1325. showRefresh: false, //显示刷新按钮
  1326. sidePagination: "server", //表示服务端请求
  1327. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1328. //设置为limit可以获取limit, offset, search, sort, order
  1329. queryParamsType: "undefined",
  1330. queryParams: function queryParams(params) {
  1331. //设置查询参数
  1332. var param = {
  1333. page: params.pageNumber,
  1334. pagesize: params.pageSize,
  1335. tel: $(".hidTel").val(),
  1336. starttime: $("#con_startTime").val(),
  1337. endtime: $("#con_endTime").val(),
  1338. token: $.cookie("token"),
  1339. };
  1340. return param;
  1341. },
  1342. onLoadSuccess: function() {
  1343. //加载成功时执行
  1344. //layer.msg("加载成功");
  1345. },
  1346. onLoadError: function() {
  1347. //加载失败时执行
  1348. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1349. },
  1350. });
  1351. // } else if (type == "1") {
  1352. //先销毁表格
  1353. $("#oldlist").bootstrapTable("destroy");
  1354. //初始化表格,动态从服务器加载数据
  1355. $("#oldlist").bootstrapTable({
  1356. method: "get", //使用get请求到服务器获取数据
  1357. url: huayi.config.callcenter_url + "CallInScreen/GetOldList", //获取数据的Servlet地址
  1358. contentType: "application/x-www-form-urlencoded",
  1359. striped: true, //表格显示条纹
  1360. pagination: true, //启动分页
  1361. pageSize: 5, //每页显示的记录数
  1362. pageNumber: 1, //当前第几页
  1363. pageList: [5, 10], //记录数可选列表
  1364. search: false, //是否启用查询
  1365. showColumns: false, //显示下拉框勾选要显示的列
  1366. showRefresh: false, //显示刷新按钮
  1367. sidePagination: "server", //表示服务端请求
  1368. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1369. //设置为limit可以获取limit, offset, search, sort, order
  1370. queryParamsType: "undefined",
  1371. queryParams: function queryParams(params) {
  1372. //设置查询参数
  1373. var param = {
  1374. page: params.pageNumber,
  1375. pagesize: params.pageSize,
  1376. tel: $(".hidTel").val(),
  1377. starttime: $("#old_startTime").val(),
  1378. endtime: $("#old_endTime").val(),
  1379. token: $.cookie("token"),
  1380. };
  1381. return param;
  1382. },
  1383. onLoadSuccess: function() {
  1384. //加载成功时执行
  1385. //layer.msg("加载成功");
  1386. },
  1387. onLoadError: function() {
  1388. //加载失败时执行
  1389. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1390. },
  1391. });
  1392. // }
  1393. }
  1394. //格式化工单号
  1395. function formatWorkOrderNum(val, row) {
  1396. if(val) {
  1397. return '<a class="xg" onclick="ckxq(\'' + val + '\')" title="点击查看工单详情">' + val + '</a>';
  1398. }
  1399. }
  1400. //编号
  1401. function Code(val, row, index) {
  1402. return index + 1;
  1403. }
  1404. function GetCallState(val) {
  1405. if(val == "1") {
  1406. return "已接通";
  1407. } else {
  1408. return "未接通";
  1409. }
  1410. }
  1411. //音频
  1412. function setCode(val) {
  1413. if(val) {
  1414. return(
  1415. '<div class="imgs" style="cursor: pointer;">' +
  1416. '<img src="./img/vice.png" alt="" onclick= "recording(this)" item="' +
  1417. val +
  1418. '" />' +
  1419. "</div>"
  1420. );
  1421. } else {
  1422. return "";
  1423. }
  1424. }
  1425. function recording(ele) {
  1426. var path = $(ele).attr("item");
  1427. layer.open({
  1428. type: 2,
  1429. content: "./CommonHtml/recording.html?path=" + path, //iframe的url,no代表不显示滚动条
  1430. title: '录音',
  1431. area: ['30%', '20%'], //宽高
  1432. maxmin: true,
  1433. shade: 0
  1434. });
  1435. }
  1436. function GetLink(val) {
  1437. if(val) {
  1438. return "<a onclick=\"ckxq('" + val + "')\" style='word-break: break-all;'>" + val + "</a>";
  1439. } else {
  1440. return "";
  1441. }
  1442. }
  1443. function formatterResult(val) {
  1444. if(val) {
  1445. // + ' title="' + val + '" ';
  1446. var strResult = val;
  1447. if(strResult.length > 20) {
  1448. strResult = strResult.substring(0, 20) + "...";
  1449. }
  1450. strResult = "<div title='" + val + "'>" + strResult + "</div>"
  1451. return strResult;
  1452. }
  1453. }
  1454. //查看详情
  1455. function ckxq(str) {
  1456. layer.open({
  1457. type: 2,
  1458. content: "CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  1459. title: "工单详情",
  1460. area: ["80%", "80%"], //宽高
  1461. });
  1462. }
  1463. //截取字符串
  1464. function GetCont(val) {
  1465. if(val) {
  1466. var str = "<div ";
  1467. if(val.length > 20) {
  1468. str = str + ' title="' + val + '" ';
  1469. val = val.substr(0, 20) + "...";
  1470. }
  1471. return str + ">" + val + "</div>";
  1472. } else {
  1473. return "";
  1474. }
  1475. }
  1476. //加载字典
  1477. function loadDic(obj, pid) {
  1478. obj.empty();
  1479. obj.append('<option selected="selected" value="">请选择</option>');
  1480. if(!pid) {
  1481. pid = -1;
  1482. }
  1483. $.getJSON(
  1484. huayi.config.callcenter_url + "Dictionary/GetDicValueListByParentId", {
  1485. token: $.cookie("token"),
  1486. pid: pid,
  1487. },
  1488. function(data) {
  1489. if(data.state.toLowerCase() == "success") {
  1490. var content = data.data;
  1491. $(content).each(function(i, n) {
  1492. $(
  1493. "<option value='" +
  1494. n.F_ValueId +
  1495. "'>" +
  1496. n.F_Value +
  1497. "</option>"
  1498. ).appendTo(obj);
  1499. });
  1500. }
  1501. }
  1502. );
  1503. }
  1504. //获取知识库
  1505. function loadZSK(type = "1") {
  1506. var table = $("#tableList" + type);
  1507. $(".tableWarpper" + type)
  1508. .show()
  1509. .siblings()
  1510. .hide();
  1511. table.bootstrapTable("destroy");
  1512. if(type === "1") {
  1513. //初始化表格,动态从服务器加载数据
  1514. table.bootstrapTable({
  1515. method: "get", //使用get请求到服务器获取数据
  1516. url: huayi.config.callcenter_url + "Professor/GetList", //获取数据的Servlet地址
  1517. contentType: "application/x-www-form-urlencoded",
  1518. striped: true, //表格显示条纹
  1519. pagination: true, //启动分页
  1520. pageSize: 10, //每页显示的记录数
  1521. pageNumber: 1, //当前第几页
  1522. pageList: [10, 20, 50, 100], //记录数可选列表
  1523. search: false, //是否启用查询
  1524. showColumns: false, //显示下拉框勾选要显示的列
  1525. showRefresh: false, //显示刷新按钮
  1526. sidePagination: "server", //表示服务端请求
  1527. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1528. //设置为limit可以获取limit, offset, search, sort, order
  1529. queryParamsType: "undefined",
  1530. queryParams: function queryParams(params) {
  1531. //设置查询参数
  1532. var param = {
  1533. page: params.pageNumber,
  1534. pagesize: params.pageSize,
  1535. token: $.cookie("token"),
  1536. keyvalue: "",
  1537. stime: "",
  1538. etime: "",
  1539. };
  1540. return param;
  1541. },
  1542. onLoadSuccess: function() {
  1543. //加载成功时执行
  1544. //layer.msg("加载成功");
  1545. },
  1546. onLoadError: function() {
  1547. //加载失败时执行
  1548. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1549. },
  1550. });
  1551. } else if(type === "2") {
  1552. //初始化表格,动态从服务器加载数据
  1553. table.bootstrapTable({
  1554. method: "get", //使用get请求到服务器获取数据
  1555. url: huayi.config.callcenter_url + "LawGuide/GetList", //获取数据的Servlet地址
  1556. contentType: "application/x-www-form-urlencoded",
  1557. striped: true, //表格显示条纹
  1558. pagination: true, //启动分页
  1559. pageSize: 10, //每页显示的记录数
  1560. pageNumber: 1, //当前第几页
  1561. pageList: [10, 20, 50, 100], //记录数可选列表
  1562. search: false, //是否启用查询
  1563. showColumns: false, //显示下拉框勾选要显示的列
  1564. showRefresh: false, //显示刷新按钮
  1565. sidePagination: "server", //表示服务端请求
  1566. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1567. //设置为limit可以获取limit, offset, search, sort, order
  1568. queryParamsType: "undefined",
  1569. queryParams: function queryParams(params) {
  1570. //设置查询参数
  1571. var param = {
  1572. page: params.pageNumber,
  1573. pagesize: params.pageSize,
  1574. token: $.cookie("token"),
  1575. keyvalue: "",
  1576. key: "",
  1577. stime: "",
  1578. etime: "",
  1579. };
  1580. return param;
  1581. },
  1582. onLoadSuccess: function() {
  1583. //加载成功时执行
  1584. //layer.msg("加载成功");
  1585. },
  1586. onLoadError: function() {
  1587. //加载失败时执行
  1588. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1589. },
  1590. });
  1591. } else if(type === "3") {
  1592. //初始化表格,动态从服务器加载数据
  1593. table.bootstrapTable({
  1594. method: "get", //使用get请求到服务器获取数据
  1595. url: huayi.config.callcenter_url + "HotspotGlossary/GetList", //获取数据的Servlet地址
  1596. contentType: "application/x-www-form-urlencoded",
  1597. striped: true, //表格显示条纹
  1598. pagination: true, //启动分页
  1599. pageSize: 10, //每页显示的记录数
  1600. pageNumber: 1, //当前第几页
  1601. pageList: [10, 20, 50, 100], //记录数可选列表
  1602. search: false, //是否启用查询
  1603. showColumns: false, //显示下拉框勾选要显示的列
  1604. showRefresh: false, //显示刷新按钮
  1605. sidePagination: "server", //表示服务端请求
  1606. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1607. //设置为limit可以获取limit, offset, search, sort, order
  1608. queryParamsType: "undefined",
  1609. queryParams: function queryParams(params) {
  1610. //设置查询参数
  1611. var param = {
  1612. page: params.pageNumber,
  1613. pagesize: params.pageSize,
  1614. token: $.cookie("token"),
  1615. keyvalue: "",
  1616. key: "",
  1617. stime: "",
  1618. etime: "",
  1619. };
  1620. return param;
  1621. },
  1622. onLoadSuccess: function() {
  1623. //加载成功时执行
  1624. //layer.msg("加载成功");
  1625. },
  1626. onLoadError: function() {
  1627. //加载失败时执行
  1628. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1629. },
  1630. });
  1631. } else if(type === "4") {
  1632. //初始化表格,动态从服务器加载数据
  1633. table.bootstrapTable({
  1634. method: "get", //使用get请求到服务器获取数据
  1635. url: huayi.config.callcenter_url + "Policy/GetList", //获取数据的Servlet地址
  1636. contentType: "application/x-www-form-urlencoded",
  1637. striped: true, //表格显示条纹
  1638. pagination: true, //启动分页
  1639. pageSize: 10, //每页显示的记录数
  1640. pageNumber: 1, //当前第几页
  1641. pageList: [10, 20, 50, 100], //记录数可选列表
  1642. search: false, //是否启用查询
  1643. showColumns: false, //显示下拉框勾选要显示的列
  1644. showRefresh: false, //显示刷新按钮
  1645. sidePagination: "server", //表示服务端请求
  1646. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1647. //设置为limit可以获取limit, offset, search, sort, order
  1648. queryParamsType: "undefined",
  1649. queryParams: function queryParams(params) {
  1650. //设置查询参数
  1651. var param = {
  1652. page: params.pageNumber,
  1653. pagesize: params.pageSize,
  1654. token: $.cookie("token"),
  1655. keyvalue: "",
  1656. key: "",
  1657. stime: "",
  1658. etime: "",
  1659. };
  1660. return param;
  1661. },
  1662. onLoadSuccess: function() {
  1663. //加载成功时执行
  1664. //layer.msg("加载成功");
  1665. },
  1666. onLoadError: function() {
  1667. //加载失败时执行
  1668. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1669. },
  1670. });
  1671. } else if(type === "5") {
  1672. //初始化表格,动态从服务器加载数据
  1673. table.bootstrapTable({
  1674. method: "get", //使用get请求到服务器获取数据
  1675. url: huayi.config.callcenter_url + "NounInterpretation/GetList", //获取数据的Servlet地址
  1676. contentType: "application/x-www-form-urlencoded",
  1677. striped: true, //表格显示条纹
  1678. pagination: true, //启动分页
  1679. pageSize: 10, //每页显示的记录数
  1680. pageNumber: 1, //当前第几页
  1681. pageList: [10, 20, 50, 100], //记录数可选列表
  1682. search: false, //是否启用查询
  1683. showColumns: false, //显示下拉框勾选要显示的列
  1684. showRefresh: false, //显示刷新按钮
  1685. sidePagination: "server", //表示服务端请求
  1686. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1687. //设置为limit可以获取limit, offset, search, sort, order
  1688. queryParamsType: "undefined",
  1689. queryParams: function queryParams(params) {
  1690. //设置查询参数
  1691. var param = {
  1692. page: params.pageNumber,
  1693. pagesize: params.pageSize,
  1694. token: $.cookie("token"),
  1695. keyvalue: "",
  1696. key: "",
  1697. stime: "",
  1698. etime: "",
  1699. };
  1700. return param;
  1701. },
  1702. onLoadSuccess: function() {
  1703. //加载成功时执行
  1704. //layer.msg("加载成功");
  1705. },
  1706. onLoadError: function() {
  1707. //加载失败时执行
  1708. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1709. },
  1710. });
  1711. } else if(type === "6") {
  1712. //初始化表格,动态从服务器加载数据
  1713. table.bootstrapTable({
  1714. method: "get", //使用get请求到服务器获取数据
  1715. url: huayi.config.callcenter_url + "Functions/GetList", //获取数据的Servlet地址
  1716. contentType: "application/x-www-form-urlencoded",
  1717. striped: true, //表格显示条纹
  1718. pagination: true, //启动分页
  1719. pageSize: 10, //每页显示的记录数
  1720. pageNumber: 1, //当前第几页
  1721. pageList: [10, 20, 50, 100], //记录数可选列表
  1722. search: false, //是否启用查询
  1723. showColumns: false, //显示下拉框勾选要显示的列
  1724. showRefresh: false, //显示刷新按钮
  1725. sidePagination: "server", //表示服务端请求
  1726. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1727. //设置为limit可以获取limit, offset, search, sort, order
  1728. queryParamsType: "undefined",
  1729. queryParams: function queryParams(params) {
  1730. //设置查询参数
  1731. var param = {
  1732. page: params.pageNumber,
  1733. pagesize: params.pageSize,
  1734. token: $.cookie("token"),
  1735. keyvalue: "",
  1736. key: "",
  1737. stime: "",
  1738. etime: "",
  1739. };
  1740. return param;
  1741. },
  1742. onLoadSuccess: function() {
  1743. //加载成功时执行
  1744. //layer.msg("加载成功");
  1745. },
  1746. onLoadError: function() {
  1747. //加载失败时执行
  1748. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1749. },
  1750. });
  1751. }
  1752. // $.getJSON(
  1753. // huayi.config.callcenter_url + "CallInScreen/GetZSKList",
  1754. // {
  1755. // keywords: $(".search").val(),
  1756. // token: $.cookie("token"),
  1757. // },
  1758. // function (result) {
  1759. // if (result.state.toLowerCase() == "success") {
  1760. // $(".ldcr-bottom .detail-con ul").empty();
  1761. // $(result.data).each(function (i, n) {
  1762. // var key_w = $(".search").val();
  1763. // if (key_w) {
  1764. // var after_w = n.F_Title.replace(
  1765. // key_w,
  1766. // '<span style="color:red;">' + key_w + "</span>"
  1767. // );
  1768. // var html =
  1769. // "<li>" +
  1770. // ' <div class="zhishi-title clearfix">' +
  1771. // ' <a href="javascript:void(0);" class="titless" >' +
  1772. // after_w +
  1773. // "</a>" +
  1774. // ' <em ><span style="cursor:pointer;color:#337ab7" onclick="resolve(' +
  1775. // n.F_Id +
  1776. // ')">解决</span><span style="padding-left:5px;cursor:pointer;color:#337ab7" onclick="noSolve(' +
  1777. // n.F_Id +
  1778. // ')">未解决</span></em>' +
  1779. // " </div>" +
  1780. // ' <div class="explancon">' +
  1781. // n.F_EndAnswer +
  1782. // " </div>" +
  1783. // "</li>";
  1784. // } else {
  1785. // var html =
  1786. // "<li>" +
  1787. // ' <div class="zhishi-title clearfix">' +
  1788. // ' <a href="javascript:void(0);" class="titless" >' +
  1789. // n.F_Title +
  1790. // "</a>" +
  1791. // ' <em ><span style="cursor:pointer;color:#337ab7" onclick="resolve(' +
  1792. // n.F_Id +
  1793. // ')">解决</span><span style="padding-left:5px;cursor:pointer;color:#337ab7" onclick="noSolve(' +
  1794. // n.F_Id +
  1795. // ')">未解决</span></em>' +
  1796. // " </div>" +
  1797. // ' <div class="explancon">' +
  1798. // n.F_EndAnswer +
  1799. // " </div>" +
  1800. // "</li>";
  1801. // }
  1802. // $(html)
  1803. // .appendTo($(".ldcr-bottom .detail-con ul"))
  1804. // .find(".zhishi-title")
  1805. // .click(function (event) {
  1806. // event.stopPropagation();
  1807. // if ($(this).hasClass("active")) {
  1808. // $(this).removeClass("active");
  1809. // } else {
  1810. // $(".zhishi-title").removeClass("active");
  1811. // $(this).addClass("active");
  1812. // }
  1813. // });
  1814. // });
  1815. // }
  1816. // }
  1817. // );
  1818. }
  1819. $(".ldcrb-top ul li").click(function() {
  1820. $(this).addClass("activity").siblings().removeClass("activity");
  1821. var type = $(this).attr("data-type");
  1822. loadZSK(type);
  1823. });
  1824. // 序号
  1825. function serialNumber(val, row, index) {
  1826. return index + 1;
  1827. }
  1828. // 操作
  1829. function operation1(val, row) {
  1830. return(
  1831. '<div class="tool_downs">' +
  1832. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1833. row.F_Id +
  1834. '" onclick="detailBtn1(\'' +
  1835. row.F_Id +
  1836. '\')" title="详情">详情</a>' +
  1837. "</div>"
  1838. );
  1839. }
  1840. // 操作
  1841. function operation2(val, row) {
  1842. return(
  1843. '<div class="tool_downs">' +
  1844. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1845. row.F_Id +
  1846. '" onclick="detailBtn2(\'' +
  1847. row.F_Id +
  1848. '\')" title="详情">详情</a>' +
  1849. "</div>"
  1850. );
  1851. }
  1852. // 操作
  1853. function operation3(val, row) {
  1854. return(
  1855. '<div class="tool_downs">' +
  1856. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1857. row.F_Id +
  1858. '" onclick="detailBtn3(\'' +
  1859. row.F_Id +
  1860. '\')" title="详情">详情</a>' +
  1861. "</div>"
  1862. );
  1863. }
  1864. // 操作
  1865. function operation4(val, row) {
  1866. return(
  1867. '<div class="tool_downs">' +
  1868. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1869. row.F_Id +
  1870. '" onclick="detailBtn4(\'' +
  1871. row.F_Id +
  1872. '\')" title="详情">详情</a>' +
  1873. "</div>"
  1874. );
  1875. }
  1876. // 操作
  1877. function operation5(val, row) {
  1878. return(
  1879. '<div class="tool_downs">' +
  1880. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1881. row.F_Id +
  1882. '" onclick="detailBtn5(\'' +
  1883. row.F_Id +
  1884. '\')" title="详情">详情</a>' +
  1885. "</div>"
  1886. );
  1887. }
  1888. // 操作
  1889. function operation6(val, row) {
  1890. return(
  1891. '<div class="tool_downs">' +
  1892. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1893. row.F_Id +
  1894. '" onclick="detailBtn6(\'' +
  1895. row.F_Id +
  1896. '\')" title="详情">详情</a>' +
  1897. "</div>"
  1898. );
  1899. }
  1900. // 详情
  1901. function detailBtn1(id) {
  1902. layer.open({
  1903. type: 2,
  1904. content: "./zhiShiKu/detailZhiShiKuPolicyExpert.html?id=" + id, //iframe的url,no代表不显示滚动条
  1905. title: "政策专家库",
  1906. area: ["80%", "80%"], //宽高
  1907. });
  1908. }
  1909. // 详情
  1910. function detailBtn2(id) {
  1911. layer.open({
  1912. type: 2,
  1913. content: "./zhiShiKu/detailZhiShiKuGuide.html?id=" + id, //iframe的url,no代表不显示滚动条
  1914. title: "办事指南",
  1915. area: ["80%", "80%"], //宽高
  1916. });
  1917. }
  1918. // 详情
  1919. function detailBtn3(id) {
  1920. layer.open({
  1921. type: 2,
  1922. content: "./zhiShiKu/detailZhiShiKuHotLssues.html?id=" + id, //iframe的url,no代表不显示滚动条
  1923. title: "热点问题",
  1924. area: ["80%", "80%"], //宽高
  1925. });
  1926. }
  1927. // 详情
  1928. function detailBtn4(id) {
  1929. layer.open({
  1930. type: 2,
  1931. content: "./zhiShiKu/detaileZhiShiKuPoliciesRegulations.html?id=" + id, //iframe的url,no代表不显示滚动条
  1932. title: "政策法规",
  1933. area: ["80%", "80%"], //宽高
  1934. });
  1935. }
  1936. // 详情
  1937. function detailBtn5(id) {
  1938. layer.open({
  1939. type: 2,
  1940. content: "./zhiShiKu/detailZhiShiKuGlossary.html?id=" + id, //iframe的url,no代表不显示滚动条
  1941. title: "名词解释",
  1942. area: ["80%", "80%"], //宽高
  1943. });
  1944. }
  1945. // 详情
  1946. function detailBtn6(id) {
  1947. layer.open({
  1948. type: 2,
  1949. content: "./zhiShiKu/detailZhiShiKuFunctional.html?id=" + id, //iframe的url,no代表不显示滚动条
  1950. title: "部门职能",
  1951. area: ["80%", "80%"], //宽高
  1952. });
  1953. }
  1954. // 获取坐席
  1955. function getSeatData(obj) {
  1956. obj.empty();
  1957. $.getJSON(
  1958. huayi.config.callcenter_url + "UserAccount/GetSeatList", {
  1959. token: $.cookie("token"),
  1960. },
  1961. function(data) {
  1962. if(data.state.toLowerCase() == "success") {
  1963. var content = data.data;
  1964. $(content).each(function(i, n) {
  1965. $(
  1966. "<option value='" +
  1967. n.F_UserCode +
  1968. "'>" +
  1969. n.F_UserName +
  1970. "</option>"
  1971. ).appendTo(obj);
  1972. });
  1973. obj.selectpicker({
  1974. noneSelectedText: "请选择", //默认显示内容
  1975. });
  1976. obj.selectpicker("refresh");
  1977. }
  1978. }
  1979. );
  1980. }
  1981. // 综合查询
  1982. function loadComprehensiveList() {
  1983. //先销毁表格
  1984. $("#comprehensiveContentList").bootstrapTable("destroy");
  1985. //初始化表格,动态从服务器加载数据
  1986. $("#comprehensiveContentList").bootstrapTable({
  1987. method: "get", //使用get请求到服务器获取数据
  1988. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1989. contentType: "application/x-www-form-urlencoded",
  1990. striped: true, //表格显示条纹
  1991. pagination: true, //启动分页
  1992. pageSize: 10, //每页显示的记录数
  1993. pageNumber: 1, //当前第几页
  1994. pageList: [10, 20, 50, 100], //记录数可选列表
  1995. search: false, //是否启用查询
  1996. showColumns: false, //显示下拉框勾选要显示的列
  1997. showRefresh: false, //显示刷新按钮
  1998. sidePagination: "server", //表示服务端请求
  1999. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2000. //设置为limit可以获取limit, offset, search, sort, order
  2001. queryParamsType: "undefined",
  2002. queryParams: function queryParams(params) {
  2003. //设置查询参数
  2004. var param = {
  2005. page: params.pageNumber,
  2006. pagesize: params.pageSize,
  2007. workid: $("#wids").val().replace(/\s+/g, ""),
  2008. ComTitle: $("#workOrderTitle").val().replace(/\s+/g, ""), // 工单标题
  2009. ComContent: $("#workOrderContent").val().replace(/\s+/g, ""), // 工单内容
  2010. Result: $("#workOrderProcessingResult").val().replace(/\s+/g, ""), // 办理结果
  2011. tel: $("#comprehensiveContentSerrchTel").val().replace(/\s+/g, ""), // 来电号码
  2012. usercode: conversionBootstrapSelectData($("#comprehensiveContentSerrchSeat")), // 受话坐席
  2013. // starttime: $("#starttime").val(), //=开始时间
  2014. // endtime: $("#endtime").val(), //=结束时间
  2015. comprehensive: 1,
  2016. token: $.cookie("token"),
  2017. };
  2018. return param;
  2019. },
  2020. onLoadSuccess: function(data) {
  2021. //加载成功时执行
  2022. // layer.msg("加载成功");
  2023. },
  2024. onLoadError: function() {
  2025. //加载失败时执行
  2026. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2027. },
  2028. });
  2029. }
  2030. function conversionBootstrapSelectData(obj) {
  2031. var returnData = "";
  2032. var selectedData = obj.val();
  2033. if(selectedData != null) {
  2034. for(var i = 0; i < selectedData.length; i++) {
  2035. returnData += selectedData[i] + ","
  2036. }
  2037. returnData = returnData.slice(0, -1);
  2038. } else {
  2039. returnData = ""
  2040. }
  2041. return returnData;
  2042. }
  2043. //解决
  2044. function resolve(id) {
  2045. var laye = layer.confirm(
  2046. "确定解决?", {
  2047. btn: ["确定", "取消"], //可以无限个按钮
  2048. },
  2049. function() {
  2050. //按钮【按钮一】的回调
  2051. $.ajax({
  2052. type: "post",
  2053. url: huayi.config.callcenter_url + "Repository/OptRep",
  2054. async: true,
  2055. dataType: "json",
  2056. data: {
  2057. token: $.cookie("token"),
  2058. repid: id,
  2059. type: 1,
  2060. },
  2061. success: function(data) {
  2062. if(data.state.toLowerCase() == "success") {
  2063. layer.msg("提交成功!");
  2064. layer.close(laye);
  2065. }
  2066. },
  2067. });
  2068. },
  2069. function(index) {
  2070. //按钮【按钮二】的回调
  2071. layer.close(laye);
  2072. }
  2073. );
  2074. }
  2075. //未解决
  2076. function noSolve(id) {
  2077. var laye = layer.open({
  2078. type: 1,
  2079. shade: false,
  2080. area: ["430px", "260px"],
  2081. title: "请输入未解决原因", //不显示标题
  2082. content: '<div style="padding-top:10px;padding-left:20px;">\n' +
  2083. '<textarea id="result" type="text" placeholder="请输入未解决原因"></textarea>' +
  2084. "</div>",
  2085. cancel: function() {
  2086. layer.close();
  2087. },
  2088. btn: ["确定", "取消"], //按钮
  2089. yes: function() {
  2090. if(!$("#result").val()) {
  2091. layer.msg("请填写未解决原因!");
  2092. return false;
  2093. } else {
  2094. $.ajax({
  2095. type: "post",
  2096. url: huayi.config.callcenter_url + "Repository/OptRep",
  2097. async: true,
  2098. dataType: "json",
  2099. data: {
  2100. token: $.cookie("token"),
  2101. repid: id,
  2102. reason: $("#result").val(),
  2103. type: 2,
  2104. },
  2105. success: function(data) {
  2106. if(data.state.toLowerCase() == "success") {
  2107. layer.msg("提交成功!");
  2108. layer.close(laye);
  2109. table.bootstrapTable("refresh");
  2110. }
  2111. },
  2112. });
  2113. }
  2114. },
  2115. });
  2116. }
  2117. //外呼弹屏
  2118. function whtp() {
  2119. $("#Result").val("");
  2120. if($(".WH").hasClass("fadeOutUp")) {
  2121. $(".WH").removeClass("fadeOutUp").addClass("fadeInDown");
  2122. }
  2123. $(".WH").removeClass("hidens");
  2124. $(".first").removeClass("first");
  2125. $(".WH").addClass("first");
  2126. loadWH();
  2127. }
  2128. //加载外呼电话列表
  2129. function loadWH() {
  2130. $(".phonediv").hide();
  2131. var n = $(".bg_title .lactive").attr("itemid");
  2132. switch(n) {
  2133. case "0":
  2134. var obj0 = $(".phonediv").eq(0);
  2135. obj0.show();
  2136. //先销毁表格
  2137. var table = obj0.find(".phonelist");
  2138. table.bootstrapTable("destroy");
  2139. //初始化表格,动态从服务器加载数据
  2140. table.bootstrapTable({
  2141. method: "get", //使用get请求到服务器获取数据
  2142. url: huayi.config.callcenter_url + "CallOutScreen/GetPhoneList", //获取数据的Servlet地址
  2143. contentType: "application/x-www-form-urlencoded",
  2144. striped: true, //表格显示条纹
  2145. pagination: true, //启动分页
  2146. pageSize: 10, //每页显示的记录数
  2147. pageNumber: 1, //当前第几页
  2148. pageList: [10, 20, 50, 100], //记录数可选列表
  2149. search: false, //是否启用查询
  2150. showColumns: false, //显示下拉框勾选要显示的列
  2151. showRefresh: false, //显示刷新按钮
  2152. sidePagination: "server", //表示服务端请求
  2153. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2154. //设置为limit可以获取limit, offset, search, sort, order
  2155. queryParamsType: "undefined",
  2156. queryParams: function queryParams(params) {
  2157. //设置查询参数
  2158. var param = {
  2159. page: params.pageNumber,
  2160. pagesize: params.pageSize,
  2161. tel: $("#lastphone").val(),
  2162. token: $.cookie("token"),
  2163. };
  2164. return param;
  2165. },
  2166. onLoadSuccess: function() {
  2167. //加载成功时执行
  2168. //layer.msg("加载成功");
  2169. },
  2170. onLoadError: function() {
  2171. //加载失败时执行
  2172. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2173. },
  2174. });
  2175. break;
  2176. case "1":
  2177. var obj1 = $(".phonediv").eq(1);
  2178. obj1.show();
  2179. var table = obj1.find(".phonelist");
  2180. table.bootstrapTable("destroy");
  2181. //初始化表格,动态从服务器加载数据
  2182. table.bootstrapTable({
  2183. method: "get", //使用get请求到服务器获取数据
  2184. url: huayi.config.callcenter_url + "CallOutScreen/GetUserList", //获取数据的Servlet地址
  2185. contentType: "application/x-www-form-urlencoded",
  2186. striped: true, //表格显示条纹
  2187. pagination: true, //启动分页
  2188. pageSize: 10, //每页显示的记录数
  2189. pageNumber: 1, //当前第几页
  2190. pageList: [10, 20, 50, 100], //记录数可选列表
  2191. search: false, //是否启用查询
  2192. showColumns: false, //显示下拉框勾选要显示的列
  2193. showRefresh: false, //显示刷新按钮
  2194. sidePagination: "server", //表示服务端请求
  2195. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2196. //设置为limit可以获取limit, offset, search, sort, order
  2197. queryParamsType: "undefined",
  2198. queryParams: function queryParams(params) {
  2199. //设置查询参数
  2200. var param = {
  2201. page: params.pageNumber,
  2202. pagesize: params.pageSize,
  2203. tel: $("#gsphone").val(),
  2204. name: $("#gsname").val(),
  2205. token: $.cookie("token"),
  2206. };
  2207. return param;
  2208. },
  2209. onLoadSuccess: function() {
  2210. //加载成功时执行
  2211. //layer.msg("加载成功");
  2212. },
  2213. onLoadError: function() {
  2214. //加载失败时执行
  2215. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2216. },
  2217. });
  2218. break;
  2219. case "2":
  2220. var obj2 = $(".phonediv").eq(2);
  2221. obj2.show();
  2222. var table = obj2.find(".phonelist");
  2223. table.bootstrapTable("destroy");
  2224. //初始化表格,动态从服务器加载数据
  2225. table.bootstrapTable({
  2226. method: "get", //使用get请求到服务器获取数据
  2227. url: huayi.config.callcenter_url +
  2228. "CallOutScreen/GetCustomerList", //获取数据的Servlet地址
  2229. contentType: "application/x-www-form-urlencoded",
  2230. striped: true, //表格显示条纹
  2231. pagination: true, //启动分页
  2232. pageSize: 10, //每页显示的记录数
  2233. pageNumber: 1, //当前第几页
  2234. pageList: [10, 20, 50, 100], //记录数可选列表
  2235. search: false, //是否启用查询
  2236. showColumns: false, //显示下拉框勾选要显示的列
  2237. showRefresh: false, //显示刷新按钮
  2238. sidePagination: "server", //表示服务端请求
  2239. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2240. //设置为limit可以获取limit, offset, search, sort, order
  2241. queryParamsType: "undefined",
  2242. queryParams: function queryParams(params) {
  2243. //设置查询参数
  2244. var param = {
  2245. page: params.pageNumber,
  2246. pagesize: params.pageSize,
  2247. tel: $("#khphone").val(),
  2248. name: $("#khname").val(),
  2249. token: $.cookie("token"),
  2250. };
  2251. return param;
  2252. },
  2253. onLoadSuccess: function() {
  2254. //加载成功时执行
  2255. //layer.msg("加载成功");
  2256. },
  2257. onLoadError: function() {
  2258. //加载失败时执行
  2259. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2260. },
  2261. });
  2262. break;
  2263. case "3":
  2264. $(".phonediv").eq(3).show();
  2265. $("#zxTable tbody").html("");
  2266. if(obj.AgentID) {
  2267. obj.Type = "GetAgentList";
  2268. Send();
  2269. }
  2270. break;
  2271. }
  2272. }
  2273. function view(val) {
  2274. var str = "";
  2275. if(val) {
  2276. str = "<a onclick=\"call('" + val + "')\">" + val + "</a>";
  2277. }
  2278. return str;
  2279. }
  2280. function call(val) {
  2281. $("#Result").val(val);
  2282. $(".img").removeClass("hidens");
  2283. }
  2284. function ftime(val) {
  2285. if(val) {
  2286. return helper.DateFormat.getFormatTime(val);
  2287. } else {
  2288. return "";
  2289. }
  2290. }
  2291. function logout() {
  2292. $.ajax({
  2293. url: huayi.config.callcenter_url + "Login/Logout",
  2294. data: {
  2295. token: $.cookie("token"),
  2296. },
  2297. dataType: "json",
  2298. success: function(res) {
  2299. if(res.state) {
  2300. $.cookie("token", "");
  2301. window.localStorage.removeItem("token");
  2302. window.localStorage.removeItem("extno");
  2303. window.localStorage.removeItem("zx_user");
  2304. window.localStorage.removeItem("socket_state");
  2305. location.href = "./login.html";
  2306. }
  2307. },
  2308. });
  2309. }
  2310. //跳转
  2311. function Jumps() {
  2312. $("iframe:visible")[0].src = "widgets.html";
  2313. }
  2314. ////子页面返回主页
  2315. //function home_index() {
  2316. // top.$("iframe:visible")[0].src = "widgets.html";
  2317. //}
  2318. // 获取乡镇
  2319. $("#sourcearea").change(function() {
  2320. getTownshipVillage($("#township"), $("#sourcearea").val());
  2321. });
  2322. // 获取村
  2323. $("#township").change(function() {
  2324. getTownshipVillage($("#village"), $("#township").val());
  2325. });
  2326. //区域
  2327. function QY(obj) {
  2328. obj.empty();
  2329. obj.append('<option selected="selected" value="">请选择</option>');
  2330. $.getJSON(
  2331. huayi.config.callcenter_url + "Area/GetAreaListById", {
  2332. token: $.cookie("token"),
  2333. },
  2334. function(data) {
  2335. if(data.state.toLowerCase() == "success") {
  2336. var content = data.data;
  2337. $(content).each(function(i, n) {
  2338. if(n.F_AreaName !== "市区") {
  2339. if(n.F_AreaName === "文峰区") {
  2340. $(
  2341. "<option value='" +
  2342. n.F_AreaId +
  2343. "' selected='selected'>" +
  2344. n.F_AreaName +
  2345. "</option>"
  2346. ).appendTo(obj);
  2347. } else {
  2348. $(
  2349. "<option value='" +
  2350. n.F_AreaId +
  2351. "'>" +
  2352. n.F_AreaName +
  2353. "</option>"
  2354. ).appendTo(obj);
  2355. }
  2356. }
  2357. });
  2358. }
  2359. }
  2360. );
  2361. }
  2362. //获取乡镇,村
  2363. function getTownshipVillage(obj, parentid) {
  2364. obj.empty();
  2365. obj.append('<option selected="selected" value="">请选择</option>');
  2366. $.getJSON(
  2367. huayi.config.callcenter_url + "Area/GetAreaChildren", {
  2368. token: $.cookie("token"),
  2369. parentid: parentid,
  2370. },
  2371. function(data) {
  2372. if(data.state.toLowerCase() == "success") {
  2373. var content = data.data;
  2374. $(content).each(function(i, n) {
  2375. $(
  2376. "<option value='" +
  2377. n.F_AreaId +
  2378. "'>" +
  2379. n.F_AreaName +
  2380. "</option>"
  2381. ).appendTo(obj);
  2382. });
  2383. }
  2384. }
  2385. );
  2386. }
  2387. //来源
  2388. function LY(obj) {
  2389. obj.empty();
  2390. $.getJSON(
  2391. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2392. token: $.cookie("token"),
  2393. id: 1,
  2394. },
  2395. function(data) {
  2396. if(data.state.toLowerCase() == "success") {
  2397. var content = data.data;
  2398. $(content).each(function(i, n) {
  2399. $(
  2400. "<option value='" +
  2401. n.F_ValueId +
  2402. "'>" +
  2403. n.F_Value +
  2404. "</option>"
  2405. ).appendTo(obj);
  2406. });
  2407. }
  2408. }
  2409. );
  2410. }
  2411. //类别
  2412. function LB(obj) {
  2413. obj.empty();
  2414. $.getJSON(
  2415. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2416. token: $.cookie("token"),
  2417. id: 2,
  2418. },
  2419. function(data) {
  2420. if(data.state.toLowerCase() == "success") {
  2421. var content = data.data;
  2422. $(content).each(function(i, n) {
  2423. $(
  2424. "<option value='" +
  2425. n.F_ValueId +
  2426. "'>" +
  2427. n.F_Value +
  2428. "</option>"
  2429. ).appendTo(obj);
  2430. });
  2431. }
  2432. }
  2433. );
  2434. }
  2435. //主题
  2436. function ZT(obj) {
  2437. obj.empty();
  2438. $.getJSON(
  2439. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2440. token: $.cookie("token"),
  2441. id: 3,
  2442. },
  2443. function(data) {
  2444. if(data.state.toLowerCase() == "success") {
  2445. var content = data.data;
  2446. $(content).each(function(i, n) {
  2447. $(
  2448. "<option value='" +
  2449. n.F_ValueId +
  2450. "'>" +
  2451. n.F_Value +
  2452. "</option>"
  2453. ).appendTo(obj);
  2454. });
  2455. }
  2456. }
  2457. );
  2458. }
  2459. //电话类别
  2460. function getPhoneType(obj) {
  2461. obj.empty();
  2462. $.ajax({
  2463. type: "get",
  2464. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2465. dataType: "json",
  2466. async: true,
  2467. data: {
  2468. token: $.cookie("token"),
  2469. id: 2498,
  2470. },
  2471. success: function(data) {
  2472. if(data.state.toLowerCase() == "success") {
  2473. var content = data.data;
  2474. $(content).each(function(i, n) {
  2475. $(
  2476. "<option value='" +
  2477. n.F_Value +
  2478. "'>" +
  2479. n.F_Remark +
  2480. "</option>"
  2481. ).appendTo(obj);
  2482. });
  2483. }
  2484. },
  2485. });
  2486. }
  2487. //获取来电类型
  2488. function GetDicValueList() {
  2489. $("#dicValueList ul").html("");
  2490. $.getJSON(
  2491. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2492. id: 45,
  2493. token: $.cookie("token"),
  2494. },
  2495. function(result) {
  2496. if(result.state.toLowerCase() == "success") {
  2497. for(var i = 0; i < result.data.length; i++) {
  2498. $("#dicValueList ul").append(
  2499. '<li><label data-valDic="' +
  2500. result.data[i].F_ValueId +
  2501. '" id="unit' +
  2502. i +
  2503. '">' +
  2504. result.data[i].F_Value +
  2505. "</label></li>"
  2506. );
  2507. }
  2508. }
  2509. }
  2510. );
  2511. }
  2512. //点击来电类型
  2513. var dicTypeid = 46; //默认是 已受理
  2514. $(document).on("click", "#dicValueList li label", function() {
  2515. if(!$(this).hasClass("checkedDept")) {
  2516. var $that = $(this);
  2517. if($(".hidCallID").val()) {
  2518. dicTypeid = 46; //默认是 已受理
  2519. dicTypeid =
  2520. $(this).attr("data-valDic") != 46 ?
  2521. $(this).attr("data-valDic") :
  2522. 46;
  2523. $.post(
  2524. huayi.config.callcenter_url + "CallInScreen/UpdateCallInType", {
  2525. callid: $(".hidCallID").val(),
  2526. // callid: 59054,
  2527. typeid: dicTypeid,
  2528. token: $.cookie("token"),
  2529. },
  2530. function(result) {
  2531. //debugger;
  2532. var results = JSON.parse(result);
  2533. if(results.state.toLowerCase() == "success") {
  2534. //console.info('传递来电类型成功,ID为:'+ dicTypeid);
  2535. $that
  2536. .addClass("checkedDept")
  2537. .parent()
  2538. .siblings()
  2539. .children()
  2540. .removeClass("checkedDept");
  2541. if(dicTypeid != 46) {
  2542. // $("#dicForms").hide();
  2543. layer.msg("来电类型保存成功!");
  2544. if(dicTypeid == 50) {
  2545. loadOld();
  2546. }
  2547. } else {
  2548. $("#dicForms").show();
  2549. }
  2550. }
  2551. }
  2552. );
  2553. } else {
  2554. //console.info('传递来电类型失败');
  2555. }
  2556. } else {
  2557. //$(this).removeClass('checkedDept');
  2558. //layer.msg('来电类型已经保存成功!不用重复点击提交');
  2559. }
  2560. });
  2561. // 历史工单状态
  2562. function historyOrderStates(val, row) {
  2563. var html = "";
  2564. switch(val + "") {
  2565. case "0":
  2566. html = "新工单";
  2567. if(row.F_IsReturn == 1) {
  2568. html = "新工单(回退)";
  2569. }
  2570. break;
  2571. case "1":
  2572. html = "待交办";
  2573. break;
  2574. case "2":
  2575. html = '<span style="color:#FF0000;">待查收</span>';
  2576. break;
  2577. case "3":
  2578. html = "退回审核中";
  2579. break;
  2580. case "4":
  2581. html = "办理中";
  2582. break;
  2583. case "5":
  2584. html = "延时审核";
  2585. break;
  2586. case "6":
  2587. if(row.F_IsProtect === 2 || row.F_IsProtect === 3) {
  2588. html = "已办未果";
  2589. } else {
  2590. html = "已办理";
  2591. }
  2592. break;
  2593. case "7":
  2594. html = "已回访";
  2595. break;
  2596. case "8":
  2597. if(row.F_Identification === 0) {
  2598. html = "重置转发";
  2599. } else if(row.F_Identification === 1) {
  2600. html = "退回重办";
  2601. } else {
  2602. html = "重办中";
  2603. }
  2604. break;
  2605. case "9":
  2606. html = "已结案";
  2607. break;
  2608. case "10":
  2609. html = "待审核";
  2610. break;
  2611. case "11":
  2612. html = "重办待交办";
  2613. break;
  2614. case "13":
  2615. html = "重办驳回";
  2616. break;
  2617. }
  2618. return html;
  2619. }
  2620. // 历史工单操作
  2621. function historyOrderOperation(val, row) {
  2622. var roleCode = $.cookie("code");
  2623. if(roleCode === "GNZY") {
  2624. return(
  2625. '<a class="xg" onclick="tj(\'' +
  2626. row.F_WorkOrderId +
  2627. '\')" title="提交">提交</a>&nbsp;' +
  2628. '<a class="xg" onclick="workOrderEdit(\'' +
  2629. row.F_WorkOrderId +
  2630. '\')" title="编辑">编辑</a>'
  2631. );
  2632. } else {
  2633. return "-";
  2634. }
  2635. }
  2636. //提交
  2637. function tj(str) {
  2638. layer.confirm(
  2639. "确定要提交工单么?", {
  2640. btn: ["确定", "取消"], //按钮
  2641. },
  2642. function() {
  2643. //请求后台数据
  2644. /*发送请求*/
  2645. $.post(
  2646. huayi.config.callcenter_url + "WorkOrder/SubmitWorkOrder", {
  2647. ids: str,
  2648. token: $.cookie("token"),
  2649. },
  2650. function(result) {
  2651. result = JSON.parse(result);
  2652. if(result.state.toLowerCase() == "success") {
  2653. layer.msg("提交成功");
  2654. $("#orderlist").bootstrapTable("refresh");
  2655. //load();
  2656. }
  2657. }
  2658. );
  2659. }
  2660. );
  2661. }
  2662. // 编辑
  2663. function workOrderEdit(str) {
  2664. layer.open({
  2665. type: 2,
  2666. content: "./CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  2667. title: "编辑",
  2668. area: ["80%", "80%"], //宽高
  2669. });
  2670. }
  2671. function reminder(str, depId) {
  2672. layer.open({
  2673. type: 2,
  2674. content: "./CommonHtml/reminder.html?wid=" +
  2675. str +
  2676. "&depId=" +
  2677. depId +
  2678. "&callid=" +
  2679. $(".hidCallID").val() +
  2680. "", //iframe的url,no代表不显示滚动条
  2681. title: "催单内容",
  2682. area: ["40%", "40%"], //宽高
  2683. });
  2684. }
  2685. //跳转超期共单列表
  2686. $(".surIcon").click(function() {
  2687. top.$("iframe:visible")[0].src = "./Appeal/expiredWorkOrders.html";
  2688. });
  2689. //右上角消息列表
  2690. function rightUp() {
  2691. helper.init.isload = 0;
  2692. $(".drm").html("");
  2693. $.ajax({
  2694. type: "get",
  2695. url: huayi.config.callcenter_url + "Index/GetNoDealOrder",
  2696. async: true,
  2697. dataType: "json",
  2698. data: {
  2699. token: $.cookie("token"),
  2700. top: 5,
  2701. //mid:$('.mid').val()
  2702. },
  2703. success: function(data) {
  2704. helper.init.isload = 1;
  2705. $(".mid").val(data.maxid);
  2706. // helper.cookies.set("mid", data.maxid, 7);
  2707. $(".xx_count").html(data.total);
  2708. $(".sur_count").html(data.timeoutcount);
  2709. $("#cqorder").val(data.timeoutcount);
  2710. if(data.rows) {
  2711. $.each(data.rows, function(i, n) {
  2712. if(i < 10) {
  2713. $(
  2714. "<li>" +
  2715. '<a href="javaScript:;" class="xx" onclick="ckxq(' +
  2716. n.F_WorkOrderId +
  2717. ')">' +
  2718. '<div class="tipCon">' +
  2719. n.F_ComContent +
  2720. "</div>" +
  2721. '<div class="order_time clearfix">' +
  2722. '<span class="work_order">订单号:' +
  2723. n.F_WorkOrderId +
  2724. "</span>" +
  2725. '<span class="ort">' +
  2726. n.F_CreateTime +
  2727. "</span>" +
  2728. "</div>" +
  2729. '</a></li><li class="divider"></li>'
  2730. ).appendTo(".drm");
  2731. }
  2732. });
  2733. }
  2734. $(
  2735. '<li><a href="javaScript:;" class="seeMore" onclick="goDC()">' +
  2736. '<div class="order_time clearfix">' +
  2737. '<span class="work_order">查看更多</span>' +
  2738. '<span class="ort"> ' +
  2739. ">>" +
  2740. "</span>" +
  2741. "</div>" +
  2742. "</a></li>"
  2743. ).appendTo(".drm");
  2744. },
  2745. });
  2746. }
  2747. function goDC() {
  2748. top.$("iframe:visible")[0].src = "Business/WorkDC.html";
  2749. }
  2750. //右下角消息弹框
  2751. function rightDown() {
  2752. helper.init.isload = 0;
  2753. var tota = 0;
  2754. $.ajax({
  2755. type: "get",
  2756. url: huayi.config.callcenter_url + "Index/GetNoDealWorkTotal",
  2757. async: true,
  2758. dataType: "json",
  2759. data: {
  2760. token: $.cookie("token"),
  2761. },
  2762. success: function(data) {
  2763. helper.init.isload = 1;
  2764. $(".rightDown_list").html("");
  2765. var con = data.data;
  2766. if(con.length > 0) {
  2767. con.push({
  2768. state: 15,
  2769. con: $("#cqorder").val()
  2770. });
  2771. }
  2772. $(con).each(function(i, n) {
  2773. var sts = "";
  2774. switch(n.state) {
  2775. case 0:
  2776. sts = "待处理";
  2777. break;
  2778. case 1:
  2779. sts = "待交办";
  2780. break;
  2781. case 2:
  2782. sts = "待查收";
  2783. break;
  2784. case 3:
  2785. sts = "退回审核中";
  2786. break;
  2787. case 4:
  2788. sts = "办理中(主办)";
  2789. break;
  2790. case 5:
  2791. sts = "延时审核中";
  2792. break;
  2793. case 6:
  2794. sts = "待回访";
  2795. break;
  2796. case 7:
  2797. sts = "已回访";
  2798. break;
  2799. case 8:
  2800. sts = "重办中";
  2801. break;
  2802. case 9:
  2803. sts = "已结案";
  2804. break;
  2805. case 10:
  2806. sts = "办理中(协办)";
  2807. break;
  2808. case 11:
  2809. sts = "待处理";
  2810. break;
  2811. case 12:
  2812. sts = "待审核";
  2813. break;
  2814. case 13:
  2815. sts = "待督办";
  2816. break;
  2817. case 15:
  2818. sts = "超期工单";
  2819. break;
  2820. case 16:
  2821. sts = "重办驳回";
  2822. break;
  2823. default:
  2824. sts = "其他";
  2825. break;
  2826. }
  2827. $(
  2828. '<li onclick="turnTo(this)">' +
  2829. '<a href="javaScript:;" data-index="' +
  2830. n.state +
  2831. '">' +
  2832. "<div>" +
  2833. sts +
  2834. '<span class="pull-right text-muted small">' +
  2835. n.con +
  2836. "条</span>" +
  2837. "</div>" +
  2838. "</a>" +
  2839. "</li>"
  2840. ).appendTo(".rightDown_list");
  2841. tota = tota + parseInt(n.con);
  2842. });
  2843. $(".messageTotal").html(tota);
  2844. },
  2845. });
  2846. }
  2847. function turnTo(a) {
  2848. var state = $(a).children("a").attr("data-index");
  2849. switch(state) {
  2850. case "0":
  2851. $("iframe:visible")[0].src = "Business/ZXDCL.html";
  2852. break;
  2853. case "1":
  2854. $("iframe:visible")[0].src =
  2855. "Business/LeaderDCL.html?states=" + state;
  2856. break; //代交办
  2857. case "2":
  2858. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2859. break; //待查收
  2860. case "3":
  2861. $("iframe:visible")[0].src =
  2862. "Business/LeaderDCL.html?states=" + state;
  2863. break; //退回审核中
  2864. case "4":
  2865. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2866. break; //办理中(主办)
  2867. case "5":
  2868. $("iframe:visible")[0].src =
  2869. "Business/LeaderDCL.html?states=" + state;
  2870. break; //延时审核中
  2871. case "6":
  2872. $("iframe:visible")[0].src = "Business/ZXDCL.html?states=" + state;
  2873. break;
  2874. case "7":
  2875. $("iframe:visible")[0].src =
  2876. "Business/LeaderDCL.html?states=" + state;
  2877. break; //已回访
  2878. case "8":
  2879. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2880. break; //重办中
  2881. case "10":
  2882. $("iframe:visible")[0].src =
  2883. "Business/WorkDCCO.html?states=" + state;
  2884. break; //办理中协办
  2885. case "11":
  2886. $("iframe:visible")[0].src = "Business/WorkDC_EJ.html";
  2887. break; //办理中协办
  2888. case "12":
  2889. $("iframe:visible")[0].src = "Appeal/toAuditList.html";
  2890. break; //待审核
  2891. case "13":
  2892. $("iframe:visible")[0].src = "Appeal/toSupervList.html";
  2893. break; //待督办
  2894. case "15":
  2895. $("iframe:visible")[0].src = "Appeal/expiredWorkOrders.html";
  2896. break; //超期工单
  2897. case "16":
  2898. $("iframe:visible")[0].src = "Business/LeaderBH.html";
  2899. break; //重办驳回工单
  2900. default:
  2901. sts = "其他";
  2902. break;
  2903. }
  2904. }
  2905. ///拖拽效果
  2906. //拖动事件
  2907. var box = document.getElementById("box");
  2908. //鼠标按下的函数
  2909. box.onmousedown = function(ev) {
  2910. var oEvent = ev || event;
  2911. //求出鼠标和box的位置差值
  2912. var x = oEvent.clientX - box.offsetLeft;
  2913. var y = oEvent.clientY - box.offsetTop;
  2914. //鼠标移动的函数
  2915. //把事件加在document上,解决因为鼠标移动太快时,
  2916. //鼠标超过box后就没有了拖拽的效果的问题
  2917. document.onmousemove = function(ev) {
  2918. var oEvent = ev || event;
  2919. //保证拖拽框一直保持在浏览器窗口内部,不能被拖出的浏览器窗口的范围
  2920. var l = oEvent.clientX - x;
  2921. var t = oEvent.clientY - y;
  2922. if(l < 0) {
  2923. l = 0;
  2924. } else if(l > document.documentElement.clientWidth - box.offsetWidth) {
  2925. l = document.documentElement.clientWidth - box.offsetWidth;
  2926. }
  2927. if(t < 0) {
  2928. t = 0;
  2929. } else if(
  2930. t >
  2931. document.documentElement.clientHeight - box.offsetHeight
  2932. ) {
  2933. t = document.documentElement.clientHeight - box.offsetHeight;
  2934. }
  2935. box.style.left = l + "px";
  2936. box.style.top = t + "px";
  2937. };
  2938. //鼠标抬起的函数
  2939. document.onmouseup = function() {
  2940. document.onmousemove = null;
  2941. document.onmouseup = null;
  2942. };
  2943. //火狐浏览器在拖拽空div时会出现bug
  2944. //return false阻止默认事件,解决火狐的bug
  2945. // return false;
  2946. };
  2947. function messages(type) {
  2948. if(!type) {
  2949. type = $(".right-tab li.active").index();
  2950. }
  2951. var html = $("#tab-" + (type + 1)).find(".chat_box");
  2952. html.html("");
  2953. helper.init.isload = 0;
  2954. $.ajax({
  2955. type: "get",
  2956. url: huayi.config.callcenter_url + "Index/GetChatLists",
  2957. async: true,
  2958. dataType: "json",
  2959. data: {
  2960. token: $.cookie("token"),
  2961. isread: type,
  2962. top: 50,
  2963. fromid: 0,
  2964. },
  2965. success: function(data) {
  2966. helper.init.isload = 1;
  2967. $("#tab-1").find(".message_count").html(data.total);
  2968. if(type == 0) {
  2969. if(data.total == 0) {
  2970. $(".readed").hide();
  2971. } else {
  2972. $(".readed").show();
  2973. }
  2974. $(".close_chat").show();
  2975. }
  2976. $(data.rows).each(function(i, n) {
  2977. var str = "";
  2978. str =
  2979. '<div class="sidebar-message">' +
  2980. '<a href="#">' +
  2981. '<div class="pull-left text-center">' +
  2982. '<img alt="image" class="img-circle message-avatar" src="img/chat_pic.jpg">' +
  2983. '<div class="m-t-xs">' +
  2984. n.F_UserName +
  2985. "</div>" +
  2986. "</div>" +
  2987. '<div class="media-body">' +
  2988. '<div class="chat_content">' +
  2989. GetCont(n.Content) +
  2990. "</div>" +
  2991. '<small class="text-muted">' +
  2992. n.CreateDate +
  2993. "</small>" +
  2994. '<span class="reply" data-FromUserId="' +
  2995. n.FromUserId +
  2996. '" data-ToUserId="' +
  2997. n.ToUserId +
  2998. '" data-roleId="' +
  2999. n.F_RoleId +
  3000. '" onclick="resply(this)">回复</span>';
  3001. if(n.IsRead != 1) {
  3002. str +=
  3003. '<span class="reply close_chat" data-index="' +
  3004. n.Id +
  3005. '" onclick="closed(this)">关闭</span>';
  3006. }
  3007. "</div>" + "</a>" + "</div>";
  3008. html.append(str);
  3009. });
  3010. },
  3011. });
  3012. }
  3013. function closed(a) {
  3014. var id = $(a).attr("data-index");
  3015. $.ajax({
  3016. type: "post",
  3017. url: huayi.config.callcenter_url + "Index/CloseChat",
  3018. async: true,
  3019. dataType: "json",
  3020. data: {
  3021. token: $.cookie("token"),
  3022. id: id,
  3023. },
  3024. success: function(data) {
  3025. if(data.total > 0) {
  3026. messages();
  3027. } else {
  3028. layer.msg("关闭消息失败!");
  3029. }
  3030. },
  3031. });
  3032. }
  3033. function resply(a) {
  3034. var userId = $(a).attr("data-FromUserId");
  3035. var toId = $(a).attr("data-ToUserId");
  3036. var roleId = $(a).attr("data-roleId");
  3037. layer.open({
  3038. type: 2,
  3039. content: "replyChat.html?userId=" +
  3040. userId +
  3041. "&roleId=" +
  3042. roleId +
  3043. "&toId=" +
  3044. toId, //iframe的url,no代表不显示滚动条
  3045. title: "回复消息",
  3046. area: ["50%", "60%"], //宽高
  3047. });
  3048. }
  3049. //登陆弹窗函数
  3050. function login_DK() {
  3051. layer.open({
  3052. type: 2,
  3053. content: ["CommonHtml/elasticFrame.html", "no"], //iframe的url,no代表不显示滚动条
  3054. title: "提示",
  3055. area: ["25%", "55%"], //宽高
  3056. });
  3057. }
  3058. // 顶部消息
  3059. function showTopMsgs() {
  3060. $("#top_notices_lists").toggle();
  3061. }
  3062. // 获取顶部消息(只展示未读消息 0未读 1已读)
  3063. function getTopMsgs() {
  3064. helper.init.isload = 0;
  3065. $.getJSON(
  3066. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3067. token: $.cookie("token"),
  3068. smstype: 1,
  3069. },
  3070. function(result) {
  3071. if(result.state.toLowerCase() === "success") {
  3072. helper.init.isload = 1;
  3073. $("#top_notices_lists").empty();
  3074. result = result.data;
  3075. var str = "";
  3076. if(result && result.length) {
  3077. if(isFirstShowTopMsg) {
  3078. $("#top_notices_lists").hide();
  3079. isFirstShowTopMsg = false;
  3080. }
  3081. $("#top_notices_num").text(result.length);
  3082. if(result.length > 99) {
  3083. $("#top_notices_num").text(result.length);
  3084. }
  3085. for(var i = 0; i < result.length; i++) {
  3086. str +=
  3087. '<li class="top_notices_item">' +
  3088. '<span title="' +
  3089. result[i].SMS_Content +
  3090. '" class="top_notices_con">' +
  3091. result[i].SMS_Content +
  3092. "</span>" +
  3093. '<button type="button" class="btn btn-primary btn-sm" onclick="signRead(' +
  3094. result[i].SMS_Id +
  3095. ', event)">未读</button>' +
  3096. "</li>" +
  3097. '<li class="divider"></li>';
  3098. }
  3099. } else {
  3100. str =
  3101. '<li class="top_notices_item">' +
  3102. '<span class="top_notices_con">暂无消息!</span>' +
  3103. "</li>";
  3104. $("#top_notices_num").text(0);
  3105. }
  3106. $("#top_notices_lists").append(str);
  3107. $("#top_notices_lists").find(".divider:last").remove();
  3108. }
  3109. }
  3110. );
  3111. }
  3112. // 标记消息状态
  3113. function signRead(signid, e) {
  3114. e.stopPropagation();
  3115. layer.confirm(
  3116. "确认已读后该条消息将不再提示,请慎重", {
  3117. icon: 7,
  3118. btn: ["确认", "取消"], //按钮
  3119. },
  3120. function(index) {
  3121. $.ajax({
  3122. type: "get",
  3123. url: huayi.config.callcenter_url +
  3124. "InternalMessages/UpdateState",
  3125. dataType: "json",
  3126. async: true,
  3127. data: {
  3128. ids: signid,
  3129. state: 1, //状态,0未读 1已读
  3130. token: $.cookie("token"),
  3131. },
  3132. success: function(data) {
  3133. if(data.state.toLowerCase() === "success") {
  3134. // 更新顶部消息内容和数量
  3135. getTopMsgs();
  3136. $("#top_notices_lists").hide();
  3137. layer.close(index);
  3138. }
  3139. },
  3140. });
  3141. }
  3142. );
  3143. }
  3144. function getnew() {
  3145. helper.init.isload = 0;
  3146. $.getJSON(
  3147. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3148. token: $.cookie("token"),
  3149. smstype: 2,
  3150. },
  3151. function(result) {
  3152. helper.init.isload = 1;
  3153. if(result.state.toLowerCase() === "success") {
  3154. result = result.data;
  3155. var str = "";
  3156. $("#top_notices_lists1").empty();
  3157. if(result && result.length) {
  3158. $(".tan_ping").css("display", "block");
  3159. for(var i = 0; i < result.length; i++) {
  3160. var contant1 = result[i].SMS_Content.split("|")[0];
  3161. if(contant1.length > 68) {
  3162. contant2 = contant1.substr(0, 68) + "...";
  3163. } else {
  3164. contant2 = contant1;
  3165. }
  3166. var contant3 = result[i].SMS_Content.split("|")[1];
  3167. str +=
  3168. '<li class="top_notices_item top_notices_item1">' +
  3169. '<span title="有坐席向您索要关于“' +
  3170. contant1 +
  3171. "”的内容,截止至" +
  3172. contant3 +
  3173. ',请尽快处理" data_id="' +
  3174. result[i].SMS_Id +
  3175. '" class="top_notices_con1">有坐席向您索要关于“' +
  3176. contant2 +
  3177. '”的内容</span><br /><span class="top_notices_con1">截止至<i style="color:red;font-style:normal">' +
  3178. contant3 +
  3179. "</i>,请尽快处理</span>" +
  3180. // '<button type="button" class="btn btn-primary btn-sm" onclick="signRead('+ result[i].SMS_Id +', event)">未读</button>' +
  3181. "</li>" +
  3182. '<li class="divider"></li>';
  3183. }
  3184. } else {
  3185. str =
  3186. '<li class="top_notices_item">' +
  3187. '<span class="top_notices_con">暂无消息!</span>' +
  3188. "</li>";
  3189. }
  3190. $("#top_notices_lists1").append(str);
  3191. }
  3192. }
  3193. );
  3194. }
  3195. $("#know").on("click", function() {
  3196. var data_id = $(".top_notices_con1").attr("data_id");
  3197. Read(data_id, event);
  3198. $(".tan_ping").css("display", "none");
  3199. getnew();
  3200. });
  3201. //跳转索要列表
  3202. $("#chuli").on("click", function() {
  3203. var data_id = $(".top_notices_con1").attr("data_id");
  3204. Read(data_id, event);
  3205. $(".tan_ping").css("display", "none");
  3206. getnew();
  3207. $("iframe:visible")[0].src = "zhiShiKu/askRecords1.html";
  3208. });
  3209. function Read(signid, e) {
  3210. e.stopPropagation();
  3211. $.ajax({
  3212. type: "get",
  3213. url: huayi.config.callcenter_url + "InternalMessages/UpdateState",
  3214. dataType: "json",
  3215. async: true,
  3216. data: {
  3217. ids: signid,
  3218. state: 1, //状态,0未读 1已读
  3219. token: $.cookie("token"),
  3220. },
  3221. success: function(data) {
  3222. if(data.state.toLowerCase() === "success") {
  3223. // 更新顶部消息内容和数量
  3224. getTopMsgs();
  3225. $("#top_notices_lists").hide();
  3226. // layer.close(index);
  3227. }
  3228. },
  3229. });
  3230. }
  3231. // 获取工单数量
  3232. function workcount() {
  3233. $.getJSON(
  3234. huayi.config.callcenter_url + "WorkOrder/GetDWCount", {
  3235. token: $.cookie("token"),
  3236. },
  3237. function(result) {
  3238. if(result.state.toLowerCase() == "success") {
  3239. var data = result.data.DWCount[0];
  3240. $(".YWJD_DCLS").text(data.DaiBan); // 待办事项
  3241. $(".WorkTHCB").text(data.TuiHui); // 退回重办
  3242. $(".workOverdue").text(data.ChaoQi); // 超期工单
  3243. $(".WorkXJDWTH").text(data.XiaJiTH); // 下级单位退回
  3244. $(".WorkYBLTJ").text(data.DaiShenHen); // 待审核下级单位
  3245. $(".WorkTHBJJ").text(data.TuiHuiJuJue); // 退回被拒绝
  3246. $(".WorkYSBJJ").text(data.YanShiJuJue); // 延时被拒绝
  3247. $(".UnsuccessfulLevel2").text(data.YiBsnWeiGuo); // 已办未果
  3248. $(".superviseCommission").text(data.DB); // 督办工单
  3249. }
  3250. }
  3251. );
  3252. }
  3253. function domainPrompt() {
  3254. var content =
  3255. '<div style="padding: 20px; font-size: 30px; line-height: 40px;">为了系统平台的安全考虑,系统登录地址改为:<a href="http://12345rx.zwfw.anyang.gov.cn:9999/home.html" target="block">http://12345rx.zwfw.anyang.gov.cn:9999/home.html</a>,新系统地址5月28日开始正式使用,老系统将于6月5日正式停止访问,请互相转告,谢谢!</div>';
  3256. if(window.location.host === "125.45.12.146:9999") {
  3257. layer.open({
  3258. type: 1,
  3259. title: "提示",
  3260. content: content, //这里content是一个普通的String
  3261. area: ["50%", "50%"],
  3262. });
  3263. }
  3264. }
  3265. $("#hangUpEvaluation").click(function() {
  3266. satisfactionEvaluationFun();
  3267. });
  3268. function satisfactionEvaluationFun() {
  3269. obj.Type = "TurnIvr";
  3270. obj.AgentID = $.cookie("zx_user");
  3271. obj.AgentExten = $.cookie("extno");
  3272. obj.IvrName = "MYD";
  3273. obj.IvrPos = "1";
  3274. Send();
  3275. }
  3276. // 多媒体提示信息
  3277. function multimediaPrompt(roleCode) {
  3278. if(roleCode === "MTDD") {
  3279. $.ajax({
  3280. type: "get",
  3281. url: huayi.config.callcenter_url + "Info/GetMultiCount",
  3282. dataType: "json",
  3283. async: true,
  3284. data: {
  3285. token: $.cookie("token"),
  3286. },
  3287. success: function(data) {
  3288. if(data.state.toLowerCase() === "success") {
  3289. var data = data.data
  3290. var content =
  3291. '<div style="padding: 20px; font-size: 20px; line-height: 40px;"><p><ul>' +
  3292. '<li>当日来信:' + data.lxcount[0].Column1 + '</li>' +
  3293. '<li>退件数量:' + data.thcount[0].Column1 + '</li>' +
  3294. '<li>延期数量:' + data.yscount[0].Column1 + '</li>' +
  3295. '<li>办结数量:' + data.bjcount[0].Column1 + '</li>' +
  3296. '</ul></p></div>';
  3297. layer.open({
  3298. type: 1,
  3299. title: "提示",
  3300. content: content, //这里content是一个普通的String
  3301. area: ["25%", "30%"],
  3302. });
  3303. }
  3304. },
  3305. });
  3306. }
  3307. }
  3308. function getReactionCategory(roleCode, pid = 38) {
  3309. // var roleCode = $.cookie("code");
  3310. // 供暖专员只获取供暖问题
  3311. if(roleCode === "GNZY") {
  3312. pid = 2460;
  3313. } else {
  3314. pid = 38;
  3315. }
  3316. $.get(
  3317. huayi.config.callcenter_url + "Dictionary/GetZTreeNew", {
  3318. token: $.cookie("token"),
  3319. pid: pid,
  3320. },
  3321. function(result) {
  3322. result = $.parseJSON(result);
  3323. var content = JSON.parse(result.data);
  3324. layui.use("dropdown", function() {
  3325. var dropdown = layui.dropdown;
  3326. dropdown.render({
  3327. elem: "#reflectCategory", //可绑定在任意元素中,此处以上述按钮为例
  3328. data: content,
  3329. id: "reflectCategory",
  3330. //菜单被点击的事件
  3331. click: function(obj) {
  3332. $("#reflectCategory").val(obj.title);
  3333. $("#PID").val(obj.id);
  3334. },
  3335. });
  3336. });
  3337. }
  3338. );
  3339. }
  3340. function getSearchReactionCategory(key) {
  3341. $("#reflectCategoryList").empty();
  3342. $.get(
  3343. huayi.config.callcenter_url + "Dictionary/GetKeyListNew", {
  3344. token: $.cookie("token"),
  3345. key: key,
  3346. },
  3347. function(result) {
  3348. result = $.parseJSON(result);
  3349. if(result.state.toLowerCase() === "success") {
  3350. var content = result.data;
  3351. if(content.length > 0) {
  3352. content.forEach(function(e, i) {
  3353. $(
  3354. "<li index='" +
  3355. e.id +
  3356. "' indexName='" +
  3357. e.name +
  3358. "'>" +
  3359. e.names +
  3360. "</li>"
  3361. ).appendTo("#reflectCategoryList");
  3362. });
  3363. } else {
  3364. $("<li index='' indexName=''>没有相关数据</li>").appendTo(
  3365. "#reflectCategoryList"
  3366. );
  3367. }
  3368. }
  3369. }
  3370. );
  3371. }
  3372. function debounce(fun, delay) {
  3373. return function(args) {
  3374. var that = this;
  3375. var _args = args;
  3376. clearTimeout(fun.id);
  3377. fun.id = setTimeout(function() {
  3378. fun.call(that, _args);
  3379. }, delay);
  3380. };
  3381. }
  3382. // 监听浏览器关闭
  3383. window.onunload = function(e) {
  3384. logout();
  3385. return;
  3386. };
  3387. //获取知识库消息
  3388. setInterval(getnew, 180000);