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  1. var isFirstShowTopMsg = true;
  2. $(document).ready(function() {
  3. if($.cookie("token") == null) {
  4. window.location.href = "index.html";
  5. }
  6. getnew();
  7. domainPrompt();
  8. // 历史工单
  9. loadOld();
  10. // 一键转接
  11. getkeyTransferData();
  12. // 来电弹屏
  13. laydate.skin("blue");
  14. laydate({
  15. elem: "#old_startTime",
  16. event: "focus",
  17. });
  18. laydate({
  19. elem: "#old_endTime",
  20. event: "focus",
  21. });
  22. laydate({
  23. elem: "#con_startTime",
  24. event: "focus",
  25. });
  26. laydate({
  27. elem: "#con_endTime",
  28. event: "focus",
  29. });
  30. laydate({
  31. elem: '#comprehensiveContentStarttime',
  32. event: 'focus',
  33. istime: true,
  34. format: 'YYYY-MM-DD hh:mm:ss'
  35. });
  36. laydate({
  37. elem: '#comprehensiveContentEndtime',
  38. event: 'focus',
  39. istime: true,
  40. format: 'YYYY-MM-DD hh:mm:ss'
  41. });
  42. //获取消息
  43. getTopMsgs();
  44. //获取电话类别
  45. getPhoneType($("#phonetype"));
  46. //弹屏右侧切换效果
  47. // $(".ldtp-cr ul.ld-service li").click(function () {
  48. // $(this).addClass("cr-click").siblings().removeClass("cr-click");
  49. // loadOld();
  50. // });
  51. //最大化 最小化效果
  52. //最小化
  53. $(".minClosed").click(function() {
  54. $(".ldtp-con").removeClass("fadeInDown");
  55. $(".ldtp-con").addClass("fadeOutUp");
  56. $(".ldtp-con").css("display", "none");
  57. $(".maxOpen").show();
  58. $(".maxOpen").addClass("fadeInDown");
  59. });
  60. //最大化
  61. $(".maxOpen").click(function() {
  62. //触发来电类型第一个 点击;测试用
  63. $(".ldtp-con").removeClass("fadeOutUp");
  64. $(".ldtp-con").addClass("fadeInDown");
  65. $(".ldtp-con").css("display", "block");
  66. $(".maxOpen").hide();
  67. $(".maxOpen").removeClass("fadeInDown");
  68. $(".maxOpen").addClass("fadeInDown");
  69. $(".first").removeClass("first");
  70. $(".ldtp-con").addClass("first");
  71. });
  72. //关闭弹框
  73. $(".Bacha").click(function() {
  74. //清除来电类型样式
  75. $("#dicValueList li").find("label").removeClass("checkedDept");
  76. $(".ldtp-con").removeClass("fadeInDown");
  77. $(".ldtp-con").addClass("fadeOutUp");
  78. $(".ldtp-con").css("display", "none");
  79. $(".repoConte").hide();
  80. $(".comprehensiveContent").hide();
  81. Clean();
  82. $("#phonetype").val('12345')
  83. $("#phonetype1").hide()
  84. $("#phonetype2").hide()
  85. $(".SayBusy").addClass("active");
  86. $(".SayFree").removeClass("active");
  87. $(".zxzt").removeClass("br").removeClass("by").addClass("bl");
  88. $(".hwzt").text("空闲");
  89. $("#isml").val(0);
  90. SetStateCookie(0);
  91. obj.Type = "SayFree";
  92. Send();
  93. });
  94. //顶部小头像
  95. var little_pic = $(".head-pic .hp-box img").attr("src");
  96. $(".maxOpen li .photo img").attr("src", little_pic);
  97. //点击左侧菜单来电弹屏显示
  98. $(".tantan").click(function() {
  99. $(".maxOpen").trigger("click");
  100. $(".head-pic .lahei .la-before").show();
  101. $(".head-pic .lahei .la-after").hide();
  102. });
  103. //点击挂断
  104. $(".head-pic .td-call .take").click(function() {
  105. //obj.Type = "DropCall";
  106. obj.Type = "TurnIvr";
  107. obj.AgentID = $.cookie("zx_user");
  108. obj.AgentExten = $.cookie("extno");
  109. obj.IvrName = "MYD";
  110. obj.IvrPos = "1";
  111. Send();
  112. });
  113. //点击拉黑事件
  114. $(".head-pic .lahei .la-before").click(function() {
  115. if(!$(".hidTel").val()) {
  116. layer.confirm("来电号码为空!", {
  117. btn: ["确定"],
  118. });
  119. return;
  120. }
  121. $("#time-word").val("");
  122. $(".ldtp-con .hei-list").show();
  123. });
  124. //拉黑输入框事件
  125. $(".hei-list .bacha").click(function() {
  126. $(".ldtp-con .hei-list").hide();
  127. $("#time-word").val("");
  128. });
  129. var reg = /^\+?[1-9][0-9]*$/;
  130. $("#bc").click(function() {
  131. var n = $("#time-word").val();
  132. var val = $("input[name='time']:checked").val();
  133. if(n) {
  134. if(!reg.test(n)) {
  135. layer.confirm("请输入整数时间!", {
  136. btn: ["确定"],
  137. });
  138. return;
  139. }
  140. } else {
  141. if(val == "4") {
  142. n = 0;
  143. } else {
  144. layer.confirm("请输入整数时间!", {
  145. btn: ["确定"],
  146. });
  147. return;
  148. }
  149. }
  150. $.post(
  151. huayi.config.callcenter_url + "CallInScreen/AddBlack", {
  152. tel: $(".hidTel").val(),
  153. num: n,
  154. type: val,
  155. token: $.cookie("token"),
  156. },
  157. function(result) {
  158. result = $.parseJSON(result);
  159. if(result.state.toLowerCase() == "success") {
  160. layer.msg("拉入黑名单成功");
  161. $(".la-time .lhtime").text(getNowFormatDate());
  162. $(".la-shichang .blackTime").html(result.data);
  163. $(".ldtp-con .hei-list").hide();
  164. $(".head-pic .lahei .la-before").hide();
  165. $(".head-pic .lahei .la-after").show();
  166. $(".head-pic .lahei .retur").show();
  167. }
  168. }
  169. );
  170. });
  171. $(".la-after").click(function() {
  172. if(!$(".hidTel").val()) {
  173. layer.confirm("来电号码为空!", {
  174. btn: ["确定"],
  175. });
  176. return;
  177. }
  178. $("#time-word").val("");
  179. $(".ldtp-con .hei-list").show();
  180. $(".ldtp-con .hei-list").removeClass("bounceOutUp");
  181. $(".ldtp-con .hei-list").addClass("bounceIn");
  182. });
  183. $(".head-pic .lahei .retur").click(function() {
  184. $.getJSON(
  185. huayi.config.callcenter_url + "CallInScreen/DelBlack", {
  186. tel: $(".hidTel").val(),
  187. token: $.cookie("token"),
  188. },
  189. function(result) {
  190. if(result.state.toLowerCase() == "success") {
  191. layer.msg("取消黑名单成功");
  192. $(".head-pic .lahei .retur").hide();
  193. $(".head-pic .lahei .la-after").hide();
  194. $(".head-pic .lahei .la-before").show();
  195. }
  196. }
  197. );
  198. });
  199. if(
  200. /mobile/i.test(navigator.userAgent) ||
  201. /android/i.test(navigator.userAgent)
  202. ) {
  203. $(".title-box").hide();
  204. }
  205. obj.AgentExten = $.cookie("extno");
  206. if(obj.AgentExten == undefined) {
  207. $(".Gnumbox").hide();
  208. }
  209. $(".Gnum").text(obj.AgentExten);
  210. $.getJSON(
  211. huayi.config.callcenter_url + "UserAccount/GetNowUser", {
  212. token: $.cookie("token"),
  213. },
  214. function(result) {
  215. if(result.state.toLowerCase() == "success") {
  216. $.cookie("code", result.data.role.F_RoleCode);
  217. $.cookie("userCode", result.data.user.F_UserCode);
  218. $.cookie("userNameLogin", result.data.user.F_UserName);
  219. $.cookie("seartGroupID", result.data.user.F_SeartGroupID);
  220. $.cookie('userMobile', result.data.user.F_Mobile);
  221. //$.cookie("seartGroupID", "1");
  222. $("#RoleCode").val(result.data.user.F_RoleCode);
  223. $("#GroupCode").val(result.data.user.F_GroupCode);
  224. $(".username").text(result.data.user.F_UserName);
  225. $(".chat_username").text(result.data.user.F_UserCode);
  226. $(".user_code").text(result.data.user.F_UserCode);
  227. $(".group").text(result.data.user.F_SeartGroup);
  228. //if (result.data.role) {
  229. // $(".rolename").text(result.data.role.F_RoleName);
  230. //}
  231. $(".deptname").text(result.data.user.depname);
  232. $(".yhtx").attr(
  233. "src",
  234. huayi.config.callcenter_url.substr(
  235. 0,
  236. huayi.config.callcenter_url.length - 1
  237. ) + result.data.user.F_See
  238. );
  239. obj.AgentID = result.data.user.F_UserCode;
  240. //obj.AgentExten = result.data.user.F_WorkNumber;
  241. $(".mgh").val(result.data.user.F_UserCode);
  242. $(".mn").val(result.data.user.F_UserName);
  243. $(".settingCompany").val(result.data.user.F_Company);
  244. $(".settingDepartment").val(result.data.user.F_Department);
  245. $(".settingPost").val(result.data.user.F_Post);
  246. $(".settingMobile").val(result.data.user.F_Mobile);
  247. $(".settingTelephone").val(result.data.user.F_Telephone);
  248. if(result.data.user.F_SeatFlag) {
  249. Connect();
  250. connectVoice(1); //创建连接
  251. if($.cookie("code") == "spdbzy") {
  252. layer.open({
  253. type: 2,
  254. content: "./calloutNew/videoCall.html", //iframe的url,no代表不显示滚动条
  255. title: "视频通话窗口",
  256. shade: 0,
  257. offset: "rb",
  258. area: ["22%", "65%"], //宽高
  259. });
  260. }
  261. //CreateWebSockets();
  262. //$(".open_chat").show();
  263. //heartbeat = setInterval(function() {
  264. // Heart()
  265. //}, 60000);
  266. $("#top-search").show();
  267. $(".phoneBZ").show();
  268. $(".zts").show();
  269. obj.AgentGroup = $.cookie("seartGroupID");
  270. if($("#RoleCode").val() == "DBHWY") {
  271. // obj.AgentGroup = "1";
  272. $(".db_show").show();
  273. $(".hw_show").hide();
  274. } else if($("#RoleCode").val() == "ZJZY") {
  275. // obj.AgentGroup = "2";
  276. $(".db_show").show();
  277. $(".hw_show").hide();
  278. } else {
  279. // obj.AgentGroup = "364";
  280. $(".db_show").hide();
  281. $(".hw_show").show();
  282. }
  283. }
  284. if($("#RoleCode").val() != "EJWLDW") {
  285. $(".dclgd").eq(0).show();
  286. $(".cqgd").eq(0).show();
  287. //rightUp();
  288. //setInterval(rightUp, 60000);
  289. }
  290. if(result.data.role.F_RoleId == "6") {
  291. CreateWebSockets();
  292. $(".open_chat").show();
  293. }
  294. // if (result.data.role.F_IsEject == 1) {
  295. // $.getJSON(
  296. // huayi.config.callcenter_url +
  297. // "Index/GetNoDealOrderCounts",
  298. // {
  299. // token: $.cookie("token"),
  300. // },
  301. // function (result) {
  302. // if (result.data.lists.length != 0) {
  303. // // 弹框函数调用
  304. // login_DK();
  305. // }
  306. // }
  307. // );
  308. // }
  309. var roleCode = result.data.role.F_RoleCode
  310. // 反映类别
  311. getReactionCategory(roleCode);
  312. // 多媒体信息
  313. multimediaPrompt(roleCode);
  314. // 供暖专员不能添加工单
  315. if(roleCode === "GNZY") {
  316. $(".orderForm").hide();
  317. }
  318. }
  319. }
  320. );
  321. // getWhetherEditInformation();
  322. $.ajaxSettings.async = false;
  323. $.getJSON(
  324. huayi.config.callcenter_url + "Index/GetMenu", {
  325. token: $.cookie("token"),
  326. },
  327. function(result) {
  328. $.ajaxSettings.async = true;
  329. if(result.state.toLowerCase() == "success") {
  330. $(result.data).each(function(i, n) {
  331. var html =
  332. '<li><a href="#" dataid=' +
  333. n.F_FunctionId +
  334. // '><i class="fa iconfont">&#xe614;</i><span class="nav-label">' +
  335. '><i class="fa iconfont">' +
  336. n.F_ImgUrl +
  337. '</i><span class="nav-label">' +
  338. n.F_FunctionName +
  339. '</span><span class="fa arrow"></span></a>';
  340. html += '<ul class="nav nav-second-level">';
  341. $(n.item).each(function(j, m) {
  342. if(m.item.length > 0) {
  343. html +=
  344. '<li><a class="" dataid=' +
  345. m.F_FunctionId +
  346. ' href="#">' +
  347. m.F_FunctionName +
  348. '<span class="' +
  349. m.F_FunctionCode +
  350. '"></span><span class="fa arrow"></span></a>'
  351. html += '<ul class="nav nav-third-level">';
  352. $(m.item).each(function(k, l) {
  353. html +=
  354. '<li><a class="J_menuItem" dataid=' +
  355. l.F_FunctionId +
  356. ' href="' +
  357. l.F_OptUrl +
  358. '">' +
  359. l.F_FunctionName +
  360. "</a>" +
  361. '<span class="label label-warning pull-right lblcount ' +
  362. l.F_FunctionCode +
  363. '"></span>' +
  364. "</li>";
  365. });
  366. html += "</li></ul>"
  367. } else {
  368. html +=
  369. '<li><a class="J_menuItem" dataid=' +
  370. m.F_FunctionId +
  371. ' href="' +
  372. m.F_OptUrl +
  373. '">' +
  374. m.F_FunctionName +
  375. "</a>" +
  376. '<span class="label label-warning pull-right lblcount ' +
  377. m.F_FunctionCode +
  378. '"></span>' +
  379. "</li>";
  380. }
  381. });
  382. html += "</ul></li>";
  383. $(html).appendTo($("#side-menu"));
  384. });
  385. $(".J_menuItem").click(function() {
  386. if($(this).text() == "来电弹屏") {
  387. $(".maxOpen").trigger("click");
  388. $(".head-pic .lahei .la-before").show();
  389. $(".head-pic .lahei .la-after").hide();
  390. }
  391. });
  392. }
  393. }
  394. );
  395. document.onclick = function(e) {
  396. $(".keyTransferDiv").hide();
  397. };
  398. $(".hw_through").click(function(e) {
  399. $(".keyTransferDiv").toggle();
  400. e = e || event;
  401. stopFunc(e);
  402. });
  403. function stopFunc(e) {
  404. e.stopPropagation ? e.stopPropagation() : (e.cancelBubble = true);
  405. }
  406. // 一键转接
  407. function throungh() {
  408. var guid = uuid();
  409. obj.Type = "Transfer";
  410. obj.DestinationNumber = "8" + $(".hw_through").attr("index");
  411. obj.Header = "8";
  412. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  413. obj.TaskPhoneID = ""; //回访的电话ID
  414. obj.TaskID = guid; //回访记录编号
  415. Send();
  416. $.ajax({
  417. type: "get",
  418. url: huayi.config.callcenter_url + "Callrecords/UpdateTransferCall",
  419. async: true,
  420. dataType: "json",
  421. data: {
  422. token: $.cookie("token"),
  423. callid: $(".hidCallID").val(),
  424. transfercall: $(".hw_through").attr("index")
  425. },
  426. success: function(result) {
  427. if(result.state.toLowerCase() == "success") {
  428. debugger
  429. }
  430. },
  431. });
  432. }
  433. // 获取转接数据
  434. function getkeyTransferData() {
  435. $(".keyTransferDiv dl").empty();
  436. $.ajax({
  437. type: "get",
  438. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  439. dataType: "json",
  440. async: false,
  441. data: {
  442. token: $.cookie("token"),
  443. id: 2988,
  444. },
  445. success: function(data) {
  446. if(data.state.toLowerCase() == "success") {
  447. var content = data.data;
  448. $(content).each(function(i, n) {
  449. $("<dt data-number='" + n.F_Remark + "'>" + n.F_Value + "</dt>").appendTo(".keyTransferDiv dl");
  450. });
  451. }
  452. },
  453. });
  454. }
  455. // 转接绑定事件
  456. $(".keyTransferDiv dl").on("click", "dt", function(e) {
  457. $(".hw_through").attr("index", $(this).attr("data-number"))
  458. throungh()
  459. })
  460. //话务相关
  461. $("#top-search li").click(function() {
  462. if($(this).find("i").hasClass("active")) {
  463. if(obj.AgentID) {
  464. var fun = $(this).attr("datafun");
  465. obj.Type = fun;
  466. obj.AgentGroup = $.cookie("seartGroupID");
  467. switch(fun) {
  468. case "Login":
  469. // obj.AgentGroup = "364";
  470. obj.AgentGroup = $.cookie("seartGroupID");
  471. obj.AgentType = "0";
  472. Send();
  473. break; //签入
  474. case "callOutLogin":
  475. obj.AgentGroup = "9999";
  476. obj.AgentType = "0";
  477. obj.Type = "Login";
  478. Send();
  479. break; //外呼签入
  480. case "MakeCall":
  481. $(".hidCallID").val("");
  482. $("#hidwhtype").val(fun);
  483. whtp();
  484. //obj.DestinationNumber = "1012";
  485. break; //外呼
  486. case "Meeting":
  487. $("#hidwhtype").val(fun);
  488. whtp();
  489. //obj.DestinationNumber = "1012";
  490. break; //多方通话
  491. case "Transfer":
  492. $("#hidwhtype").val(fun);
  493. whtp();
  494. //obj.DestinationNumber = "1012";
  495. break; //转移
  496. case "Consult": //协商呼叫
  497. $("#hidwhtype").val(fun);
  498. whtp();
  499. break;
  500. case "ConfirmTransfer": //确认转移
  501. obj.EndParmer = "1";
  502. Send();
  503. break;
  504. case "CancelTransfer": //取消转移
  505. // $("#hidwhtype").val(ConfirmTransfer);
  506. obj.Type = "ConfirmTransfer";
  507. obj.EndParmer = "3";
  508. Send();
  509. break;
  510. case "TurnIvr": //转IVR
  511. obj.IvrName = "TurnIvr";
  512. obj.IvrPos = "1";
  513. Send();
  514. break;
  515. case "MeetingTakeBack": //多方通话回签
  516. obj.Type = "MeetingTakeBack";
  517. Send();
  518. break;
  519. case "satisfactionEvaluation": //多方通话回签
  520. satisfactionEvaluationFun();
  521. break;
  522. case "keyTransfer": // 一键转接
  523. break;
  524. default:
  525. Send();
  526. break;
  527. }
  528. }
  529. }
  530. });
  531. //知识库查询
  532. $(".searIcon").click(function() {
  533. loadZSK();
  534. });
  535. //历史记录查询
  536. $(".searchbtn").click(function() {
  537. loadOld();
  538. });
  539. //新增记录
  540. $(".addjl").click(function() {
  541. $(".addgd").show();
  542. $(".tbold").hide();
  543. });
  544. //关闭外呼弹屏
  545. $(".closes").click(function() {
  546. $(".WH").removeClass("fadeInDown").addClass("fadeOutUp");
  547. $(".WH").addClass("hidens");
  548. });
  549. //外呼呼出
  550. $(".CallOut").click(function(event) {
  551. event.stopPropagation();
  552. if($("#Result").val()) {
  553. $.ajax({
  554. type: "get",
  555. url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
  556. async: true,
  557. dataType: "json",
  558. data: {
  559. token: $.cookie("token"),
  560. phone: $("#Result").val(),
  561. },
  562. success: function(result) {
  563. if(result.state.toLowerCase() == "success") {
  564. var guid = uuid();
  565. obj.Type = $("#hidwhtype").val();
  566. obj.DestinationNumber = result.data.phone;
  567. obj.Header = result.data.fix;
  568. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  569. obj.TaskPhoneID = ""; //回访的电话ID
  570. obj.TaskID = guid; //回访记录编号
  571. obj.Callee = $("#Result").val(); //被叫号码
  572. obj.Caller = $.cookie("extno"); //操作人分机号
  573. Send();
  574. $("#Result").val("");
  575. $(".WH").addClass("hidens");
  576. }
  577. },
  578. });
  579. }
  580. });
  581. //外呼弹屏数字键盘样式
  582. $(".Num_ul div")
  583. .mousedown(function() {
  584. $(this).addClass("actives");
  585. $(".img").removeClass("hidens");
  586. })
  587. .mouseup(function() {
  588. $(this).removeClass("actives");
  589. });
  590. //外呼弹屏数字键盘号码输入
  591. $(".Num_ul li div").click(function() {
  592. var rt = $("#Result").val() + "";
  593. if(rt.length < 18) {
  594. rt = rt + $(this).find("a").text();
  595. $("#Result").val(rt);
  596. }
  597. });
  598. //外呼弹屏数字键盘号码截取
  599. $(".img").click(function() {
  600. var Result = $("#Result").val() + "";
  601. Result = Result.substr(0, Result.length - 1);
  602. $("#Result").val(Result);
  603. if(Result.length == 0) {
  604. $(".img").addClass("hidens");
  605. }
  606. });
  607. //外呼电话列表
  608. $(".bg_title li").click(function() {
  609. $(this).addClass("lactive").siblings().removeClass("lactive");
  610. loadWH();
  611. });
  612. $(".ty").click(function() {
  613. loadWH();
  614. });
  615. //创建投诉工单
  616. $(".addt_").click(function() {
  617. Statess = 0;
  618. Adds();
  619. });
  620. //创建投诉工单
  621. $(".addts").click(function() {
  622. Statess = 1;
  623. Adds();
  624. });
  625. $(".mapBJ").click(function() {
  626. $(".mapPos").hide();
  627. $(".mapBJ").hide();
  628. });
  629. $(".reposit").click(function() {
  630. $(".repoConte").toggle();
  631. });
  632. //上传附件
  633. $("#scwj").click(function() {
  634. $("#upFile").trigger("click");
  635. })
  636. $("#upFile").change(function() {
  637. upload();
  638. })
  639. //加载知识库
  640. loadZSK();
  641. //加载左侧导航菜单
  642. //loadMenu();
  643. // 综合菜单
  644. $(".comprehensive").click(function() {
  645. $(".comprehensiveContent").toggle();
  646. });
  647. // 获取坐席
  648. getSeatData($("#comprehensiveContentSerrchSeat"))
  649. // 综合查询
  650. loadComprehensiveList()
  651. // 搜索
  652. $(".comprehensiveContentSerrchBtn").click(function() {
  653. loadComprehensiveList();
  654. })
  655. //客户资料
  656. $(".khzl tbody>tr>td input").attr("readonly", true);
  657. $(".save").hide();
  658. $(".cancel").hide();
  659. $(".edit").click(function() {
  660. $(".save").show();
  661. $(".cancel").show();
  662. $(".edit").hide();
  663. $(".khzl tbody>tr>td input").attr("readonly", false);
  664. $(".khzl tbody>tr>td input").css("border-bottom", "1px solid #b3b3b3");
  665. });
  666. $(".cancel").click(function() {
  667. $(".khzl tbody>tr>td input").attr("readonly", true);
  668. $(".khzl tbody>tr>td input").css("border", "0");
  669. $(".save").hide();
  670. $(".cancel").hide();
  671. $(".edit").show();
  672. });
  673. //保存客户
  674. $(".save").click(function() {
  675. var khid = $("#khid").val();
  676. var khmc = $(".khmc").val();
  677. var tsdh = $(".tsdh").val();
  678. var lxr = $(".lxr").val();
  679. var lxdh = $(".lxdh").val();
  680. var postcode = $(".postcode").val();
  681. var email = $(".email").val();
  682. // if (!khmc) {
  683. // layer.confirm('请输入客户名称!', {
  684. // btn: ['确定']
  685. // });
  686. // return;
  687. // }
  688. $.post(
  689. huayi.config.callcenter_url + "Customer/AddCustomer", {
  690. cid: khid,
  691. name: khmc,
  692. lxr: lxr,
  693. mobile: tsdh,
  694. telphone: lxdh,
  695. postcode: postcode,
  696. email: email,
  697. token: $.cookie("token"),
  698. },
  699. function(result) {
  700. result = $.parseJSON(result);
  701. if(result.state.toLowerCase() == "success") {
  702. $("#khid").val(result.data);
  703. $(".khmc").val(khmc);
  704. $(".tkhmc").text(khmc);
  705. $(".lxdh").val(lxdh);
  706. $(".tsdh").val(tsdh);
  707. $(".ttsdh").text(tsdh);
  708. $(".lxr").val(lxr);
  709. $(".postcode").val(postcode);
  710. $(".email").val(email);
  711. layer.msg("保存成功");
  712. $(".khzl tbody>tr>td input").attr("readonly", true);
  713. $(".khzl tbody>tr>td input").css("border", "0");
  714. $(".save").hide();
  715. $(".cancel").hide();
  716. $(".edit").show();
  717. }
  718. }
  719. );
  720. });
  721. //关闭录音弹出
  722. $(".setwin").click(function() {
  723. $(".t-shade").removeClass("cx");
  724. $("audio")[0].pause();
  725. });
  726. //修改密码开始
  727. $(".shezhi").click(function() {
  728. $(".personal").show();
  729. });
  730. //tab切换
  731. $(".perTab li").click(function() {
  732. $(this).addClass("sel").siblings().removeClass("sel");
  733. var index = $(this).index();
  734. $(".perTab_con").children("div").eq(index).show().siblings().hide();
  735. });
  736. //编辑个人资料
  737. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  738. $(".grbj").click(function() {
  739. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  740. $(".grzl tbody>tr>td input.zhidu").css(
  741. "border-bottom",
  742. "1px solid #b3b3b3"
  743. );
  744. });
  745. //取消编辑
  746. $(".grqx").click(function() {
  747. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  748. $(".grzl tbody>tr>td input.zhidu").css("border-bottom", "none");
  749. });
  750. //关闭按钮
  751. $(".ptr").click(function() {
  752. $(".personal").hide();
  753. });
  754. //修改密码
  755. $(".grbtn").click(function() {
  756. var gh = $(".mgh").val();
  757. var xm = $(".mn").val();
  758. var ymm = $(".spwd").val();
  759. var xmm = $(".npwd").val();
  760. var qmm = $(".epwd").val();
  761. if(xmm !== qmm) {
  762. $(".wrong").show();
  763. $(".npwd").val("");
  764. $(".epwd").val("");
  765. } else if(xmm == "") {
  766. layer.msg("密码不允许为空!");
  767. } else {
  768. $(".wrong").hide();
  769. $(".grzl tbody>tr>td input").attr("readonly", true);
  770. $(".grzl tbody>tr>td input").css("border-bottom", "none");
  771. $.ajax({
  772. type: "post",
  773. url: huayi.config.callcenter_url + "UserAccount/UpdatePwd",
  774. async: true,
  775. dataType: "json",
  776. data: {
  777. token: $.cookie("token"),
  778. usercode: gh,
  779. pwd: $.md5(xmm),
  780. oldpwd: $.md5(ymm),
  781. name: $(".mn").val(),
  782. company: $(".settingCompany").val(),
  783. department: $(".settingDepartment").val(),
  784. post: $(".settingPost").val(),
  785. mobile: $(".settingMobile").val(),
  786. phone: $(".settingTelephone").val(),
  787. code: $(".settingCode").val(),
  788. },
  789. success: function(result) {
  790. if(result.state.toLowerCase() == "success") {
  791. layer.msg("修改成功!");
  792. window.location.href = "login.html";
  793. } else {
  794. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  795. $(".grzl tbody>tr>td input.zhidu").css(
  796. "border-bottom",
  797. "1px solid #b3b3b3"
  798. );
  799. }
  800. },
  801. });
  802. }
  803. });
  804. //获取验证码
  805. function getVerificationCode() {
  806. if($(".settingMobile").val() == "") {
  807. layer.msg("请输入手机号码!");
  808. return;
  809. }
  810. $.ajax({
  811. type: "post",
  812. url: huayi.config.callcenter_url + "UserAccount/SendCode",
  813. async: true,
  814. dataType: "json",
  815. data: {
  816. token: $.cookie("token"),
  817. mobile: $(".settingMobile").val(),
  818. },
  819. success: function(result) {
  820. if(result.state.toLowerCase() == "success") {
  821. layer.msg("获取成功!");
  822. $(".btnVerificationCode").attr("disabled", true);
  823. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  824. $(".verificationCodeTips").show();
  825. setTimeout(function() {
  826. $(".btnVerificationCode").attr("disabled", false);
  827. $(".verificationCodeTips").hide();
  828. }, 60000);
  829. }
  830. },
  831. });
  832. }
  833. $(".btnVerificationCode").click(function() {
  834. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  835. $(".grzl tbody>tr>td input.zhidu").css(
  836. "border-bottom",
  837. "1px solid #b3b3b3"
  838. );
  839. getVerificationCode();
  840. });
  841. //是否需要编辑用户信息
  842. function getWhetherEditInformation() {
  843. $.ajax({
  844. type: "post",
  845. url: huayi.config.callcenter_url + "UserAccount/GetUserModify",
  846. async: true,
  847. dataType: "json",
  848. data: {
  849. token: $.cookie("token"),
  850. usercode: $(".mgh").val(),
  851. },
  852. success: function(result) {
  853. if(result.state.toLowerCase() == "success") {
  854. } else {
  855. $(".personal").show();
  856. $(".ptr").hide();
  857. $(".personalMask").show();
  858. }
  859. },
  860. error: function(result) {},
  861. });
  862. }
  863. //图片裁剪
  864. var o = $(".image-crop > img");
  865. $(o).cropper({
  866. aspectRatio: 1 / 1,
  867. resizable: false,
  868. dragCrop: false,
  869. preview: ".img-preview",
  870. done: function() {},
  871. });
  872. var r = $("#inputImage");
  873. if(window.FileReader) {
  874. r.change(function() {
  875. var e,
  876. i = new FileReader(),
  877. t = this.files;
  878. if(t.length && ((e = t[0]), /^image\/\w+$/.test(e.type))) {
  879. i.readAsDataURL(e);
  880. i.onload = function() {
  881. r.val("");
  882. o.cropper("reset", !0).cropper("replace", this.result);
  883. };
  884. } else {
  885. layer.msg("请选择图片文件");
  886. }
  887. });
  888. $("#setDrag").click(function() {
  889. o.cropper("setDragMode", "crop");
  890. // var img = o.cropper("getDataURL");
  891. var img = o.cropper("getCroppedCanvas").toDataURL("image/png");
  892. $.post(
  893. huayi.config.callcenter_url + "Index/UploadTX64", {
  894. dataurl: encodeURIComponent(img),
  895. token: $.cookie("token"),
  896. },
  897. function(result) {
  898. result = $.parseJSON(result);
  899. if(result.state.toLowerCase() == "success") {
  900. $(".yhtx").attr(
  901. "src",
  902. huayi.config.callcenter_url.substr(
  903. 0,
  904. huayi.config.callcenter_url.length - 1
  905. ) + result.data
  906. );
  907. layer.msg("上传成功");
  908. $(".personal").hide();
  909. }
  910. }
  911. );
  912. });
  913. $("#zoomIn").click(function() {
  914. o.cropper("zoom", 0.1);
  915. });
  916. $("#zoomOut").click(function() {
  917. o.cropper("zoom", -0.1);
  918. });
  919. $("#rotateLeft").click(function() {
  920. o.cropper("rotate", 45);
  921. });
  922. $("#rotateRight").click(function() {
  923. o.cropper("rotate", -45);
  924. });
  925. } else {
  926. r.addClass("hide");
  927. }
  928. $("#zxTable tbody").on("click", "tr", function() {
  929. $(this).addClass("tr_bg");
  930. $(this).siblings().removeClass("tr_bg");
  931. $("#Result").val($(this).attr("fjh"));
  932. });
  933. //工单
  934. //当即办理
  935. //$(".Nows").change(function () {
  936. // $(".Nows_box").toggle();
  937. //});
  938. $('input:radio[name="banli"]').change(function() {
  939. if($(this).val() == "1") {
  940. $(".Nows_box").show();
  941. } else {
  942. $(".Nows_box").hide();
  943. }
  944. });
  945. //区县,主干道、乡镇,路社区村三级联动(目前在来电弹屏中使用)
  946. // helper.getDropList.getLocations($("#sourcearea"));
  947. QY($("#sourcearea"));
  948. // 获取乡镇,默认文峰区
  949. getTownshipVillage($("#township"), 4965);
  950. LB($("#type"));
  951. ZT($("#keys"));
  952. //加载来电类型 默认是 已受理并发送id
  953. GetDicValueList();
  954. $(".right-tab li").click(function() {
  955. messages($(this).index());
  956. });
  957. //全部已读
  958. $(".readed").click(function() {
  959. $.ajax({
  960. type: "get",
  961. url: huayi.config.callcenter_url + "Index/CloseChat",
  962. async: true,
  963. dataType: "json",
  964. data: {
  965. token: $.cookie("token"),
  966. id: 0,
  967. },
  968. success: function(data) {
  969. if(data.total > 0) {
  970. messages();
  971. } else {
  972. layer.msg("设置失败!");
  973. }
  974. },
  975. });
  976. });
  977. //主动发消息
  978. $(".sele_send").click(function() {
  979. layer.open({
  980. type: 2,
  981. content: "replyChat.html", //iframe的url,no代表不显示滚动条
  982. title: "发送消息",
  983. area: ["50%", "60%"], //宽高
  984. });
  985. });
  986. var ru, rd, msgs;
  987. $(".mid").val(0);
  988. var mid = $(".mid").val();
  989. $(".tuBiao").click(function() {
  990. if($(".drm").css("display") == "block") {
  991. $(".drm").css("display", "none");
  992. } else {
  993. $(".drm").css("display", "block");
  994. }
  995. });
  996. $("#small-chat").click(function() {
  997. if($(".small-chat-box").hasClass("active")) {
  998. rightDown();
  999. rd = setInterval(rightDown, 60000);
  1000. } else {
  1001. clearInterval(rd);
  1002. }
  1003. });
  1004. //即时通讯 消息总数
  1005. message_total();
  1006. //setInterval(message_total, 5000);
  1007. function message_total() {
  1008. helper.init.isload = 0;
  1009. $.ajax({
  1010. type: "get",
  1011. url: huayi.config.callcenter_url + "Index/GetChatCount",
  1012. async: true,
  1013. dataType: "json",
  1014. data: {
  1015. token: $.cookie("token"),
  1016. top: 50,
  1017. },
  1018. success: function(data) {
  1019. helper.init.isload = 1;
  1020. if(data.total <= 0) {
  1021. $(".chat_count").hide();
  1022. $(".chat").removeClass("come_mess");
  1023. } else {
  1024. $(".chat_count").show();
  1025. $(".chat_count").html(data.total);
  1026. $(".chat").addClass("come_mess");
  1027. }
  1028. },
  1029. });
  1030. }
  1031. $(".chat").click(function() {
  1032. $("#right-sidebar").toggleClass("sidebar-open");
  1033. if($("#right-sidebar").hasClass("sidebar-open")) {
  1034. messages();
  1035. msgs = setInterval(messages, 5000, 0); //未读消息定时刷新
  1036. } else {
  1037. clearInterval(msgs);
  1038. }
  1039. });
  1040. $("#reflectCategory").bind("input propertychange", function() {
  1041. $(".layui-dropdown").hide();
  1042. if($("#reflectCategory").val() == "") {
  1043. $(".reflectCategoryList-wrapper").hide();
  1044. return;
  1045. }
  1046. var debounceGetSearchReactionCategory = debounce(
  1047. getSearchReactionCategory,
  1048. 500
  1049. );
  1050. $(".reflectCategoryList-wrapper").show();
  1051. debounceGetSearchReactionCategory($("#reflectCategory").val());
  1052. });
  1053. $("#reflectCategoryList").on("click", "li", function() {
  1054. $(".reflectCategoryList-wrapper").hide();
  1055. $("#reflectCategory").val($(this).attr("indexName"));
  1056. $("#PID").val($(this).attr("index"));
  1057. });
  1058. // 获取工单数量
  1059. workcount();
  1060. });
  1061. function Adds() {
  1062. var callid = $(".hidCallID").val();
  1063. var value = $(' input[name="banli"]:checked ').val();
  1064. var threeWayCall;
  1065. if($("#threeWayCall").is(":checked")) {
  1066. threeWayCall = 1;
  1067. } else {
  1068. threeWayCall = 0;
  1069. }
  1070. if(!$("#cusphone").val()) {
  1071. layer.msg("请输入来电号码");
  1072. return;
  1073. } else if(!$("#title").val()) {
  1074. layer.msg("请输入标题");
  1075. return;
  1076. } else if(!$("#content").val()) {
  1077. layer.msg("请输入内容");
  1078. return;
  1079. } else if(!$("#PID").val()) {
  1080. layer.msg("请选择反映类别");
  1081. return;
  1082. } else if(value == 1 && !$("#result").val()) {
  1083. layer.msg("请输入直办内容");
  1084. return;
  1085. } else if(!$("#sourcearea").val()) {
  1086. layer.msg("请输入事发区域");
  1087. return;
  1088. }
  1089. $.ajax({
  1090. type: "post",
  1091. url: huayi.config.callcenter_url + "/WorkOrder/AddWorkOrder",
  1092. dataType: "json",
  1093. async: true,
  1094. beforeSend: function() {
  1095. //触发ajax请求开始时执行
  1096. $(".addt_").attr("disabled", true);
  1097. $(".addts").attr("disabled", true);
  1098. $(".addt_").text("提交中...");
  1099. $(".addts").text("提交中...");
  1100. },
  1101. data: {
  1102. bigtype: $("#phonetype2").val(),
  1103. cusname: $("#cusname").val(), //=来电人姓名
  1104. cussex: $("#cussex").val(),
  1105. cusphone: $("#cusphone").val().replace(/\s+/g, ""), //=来电人电话
  1106. email: $("#email").val(),
  1107. zipcode: $("#zipcode").val(),
  1108. conphone: $("#conphone").val(),
  1109. title: $("#title").val(),
  1110. content: $("#content").val(),
  1111. callid: callid,
  1112. sourcearea: $("#sourcearea").val(), //=事发地域id
  1113. township: $("#township").val(), // 乡镇
  1114. village: $("#village").val(), // 村
  1115. sourceaddress: $("#sourceaddress").val(), //=事发详细地址
  1116. source: $("#sourceSelect").val(), //=来源
  1117. phonetype: $("#phonetype").val(), // 电话类别
  1118. isresult: $(' input[name="banli"]:checked ').val(), //=(0转办1直办)
  1119. result: $("#result").val(),
  1120. longitude: $(".store_Lng").val(),
  1121. latitude: $(".store_Lat").val(),
  1122. keys: $("#PID").val(), //=关键词id(多个用英文逗号,隔开)
  1123. type: $("#type").val(), //=类型
  1124. isprotect: $(' input[name="mj"]:checked ').val(), //=(0普通1保密)
  1125. level: $("#level").val(), //=(1普通2紧急)
  1126. visittype: $("#visittype").val(), // 回访方式
  1127. isbusiness: $("#isbusiness").val(),
  1128. issubmit: Statess, //=(0保存1保存并提交)
  1129. business: threeWayCall,
  1130. file: $("#file").val(), // 办理附件(多个用英文逗号,隔开)
  1131. token: $.cookie("token"),
  1132. },
  1133. success: function(data) {
  1134. if(data.state.toLowerCase() == "success") {
  1135. $(".addt_").attr("disabled", false);
  1136. $(".addts").attr("disabled", false);
  1137. $(".addt_").text("保存");
  1138. $(".addts").text("保存并提交");
  1139. layer.msg("操作成功");
  1140. $("#phonetype1").hide()
  1141. $("#phonetype2").hide()
  1142. $("#phonetype").val('12345')
  1143. Clean();
  1144. } else {
  1145. $(".addt_").attr("disabled", false);
  1146. $(".addts").attr("disabled", false);
  1147. $(".addt_").text("保存");
  1148. $(".addts").text("保存并提交");
  1149. }
  1150. },
  1151. });
  1152. }
  1153. //上传文件
  1154. function upload() {
  1155. var Files = document.getElementById("upFile").files;
  1156. console.log(Files);
  1157. if(Files.length > 0) {
  1158. var formData = new FormData();
  1159. for(var i = 0; i < Files.length; i++) {
  1160. formData.append('file' + i, Files[i]);
  1161. }
  1162. formData.append("token", $.cookie("token"));
  1163. var typeName = Files[0].name.split('.')[Files[0].name.split('.').length - 1];
  1164. if(typeName == "png" || typeName == 'jpg' || typeName == 'mp4' || typeName == 'avi' || typeName ==
  1165. 'wmv' || typeName == 'mp3' || typeName == 'pdf' || typeName == 'doc' || typeName == 'docx' ||
  1166. typeName == 'xls' || typeName == 'xlsx') {
  1167. $.ajax({
  1168. url: huayi.config.callcenter_url + "/WorkOrder/UploadFile",
  1169. type: "POST",
  1170. data: formData,
  1171. /**
  1172. *必须false才会自动加上正确的Content-Type
  1173. */
  1174. contentType: false,
  1175. /**
  1176. * 必须false才会避开jQuery对 formdata 的默认处理
  1177. * XMLHttpRequest会对 formdata 进行正确的处理
  1178. */
  1179. processData: false,
  1180. success: function(result) {
  1181. document.getElementById("upFile").outerHTML = document.getElementById("upFile")
  1182. .outerHTML;
  1183. $("#upFile").change(function() {
  1184. upload();
  1185. });
  1186. var r = $.parseJSON(result);
  1187. if(r.state.toLowerCase() == "success") {
  1188. var a = r.data;
  1189. $(a).each(function(i, n) {
  1190. var strs = '<span class="files" fiel-num="' + n.F_FileId +
  1191. '">' + n.F_FileName.substring(19) +
  1192. '<i class="fa fa-remove del_file"></i></span>'
  1193. $(strs).appendTo($('.fileBox')).find('.del_file').click(
  1194. function(event) {
  1195. event.stopPropagation();
  1196. $(this).parent().remove();
  1197. file_num()
  1198. })
  1199. })
  1200. file_num();
  1201. }
  1202. }
  1203. });
  1204. } else {
  1205. layer.msg("格式不正确");
  1206. }
  1207. } else {
  1208. layer.confirm('请上传文件!', {
  1209. btn: ['确定']
  1210. });
  1211. }
  1212. }
  1213. //上传文件隐藏域值
  1214. function file_num() {
  1215. var str = '';
  1216. var Str;
  1217. $('.fileBox .files').each(function(j, m) {
  1218. var aa = $(m).attr("fiel-num")
  1219. console.log(aa);
  1220. str += aa + ",";
  1221. Str = (str.substring(str.length - 1) == ',') ? str.substring(0, str.length - 1) : str;
  1222. })
  1223. $("#file").val(Str);
  1224. }
  1225. //清空
  1226. function Clean() {
  1227. //左侧
  1228. //debugger;
  1229. $(".ldname").val(""); //来电人
  1230. $("#khid").val("");
  1231. $(".tsdh").val(""); //来电号码
  1232. $(".ldlocation").text("未知"); //归属地
  1233. $(".lxr").val(""); //联系人
  1234. $(".lxdh").val(""); //联系电话
  1235. $(".postcode").val(""); //邮编
  1236. $(".email").val(""); //email
  1237. $(".ldtime").val(""); //录入时间
  1238. $(":radio[name='banli'][value='0']").prop("checked", "checked");
  1239. $(".Nows_box").hide();
  1240. //右侧
  1241. $("#cusname").val(""); //=来电人姓名
  1242. $("#cussex").val("");
  1243. $("#cusphone").val(""); //=来电人电话
  1244. $("#email").val("");
  1245. $("#zipcode").val("");
  1246. $("#conphone").val("");
  1247. $("#title").val("");
  1248. $("#content").val("");
  1249. $("#sourceaddress").val(""); //=事发详细地址
  1250. $("input[name='baomi'][value='1']").prop("checked", true); //=(0转办1直办)
  1251. $("#type option:first").prop("selected", "selected");
  1252. $("#level option:first").prop("selected", "selected");
  1253. $("#visittype option:first").prop("selected", "selected");
  1254. $("#isbusiness option:first").prop("selected", "selected");
  1255. console.log($("#isbusiness").val())
  1256. $("#keys option:first").prop("selected", "selected");
  1257. $("#sourcearea").val("0").trigger("change"); //=事发地域id
  1258. $("#sourcearea option:first").prop("selected", "selected");
  1259. $("#township").val(""); // 乡镇
  1260. $("#village").val(""); // 村
  1261. $("#result").val("");
  1262. $(".inps").val("");
  1263. $("#PID").val("");
  1264. $("#reflectCategory").val("");
  1265. $("#Dpment").val("");
  1266. $(".Cleans").hide();
  1267. $("#file").val('');
  1268. $(".fileBox").html('')
  1269. }
  1270. function clearworkorder() {
  1271. $("#xxlb").val("");
  1272. $("#xxlb").trigger("change");
  1273. $("#FArea").val("");
  1274. $("#FArea").trigger("change");
  1275. $("#sfdz").val("");
  1276. $("#tskh").val("");
  1277. $("#tsdh").val("");
  1278. $("#email").val("");
  1279. $("#postcode").val("");
  1280. $("#lxr").val("");
  1281. $("#lxdh").val("");
  1282. $("#content").val("");
  1283. $("#result").val("");
  1284. $("#JArea").val("");
  1285. $("#JArea").trigger("change");
  1286. $("#remark").val("");
  1287. $("#khid").val("");
  1288. $(".khmc").val("");
  1289. $(".tsdh").val("");
  1290. $(".lxr").val("");
  1291. $(".lxdh").val("");
  1292. $(".postcode").val("");
  1293. $(".email").val("");
  1294. }
  1295. //获取历史记录
  1296. function loadOld() {
  1297. // var type = $(".ldtp-cr ul.ld-service .cr-click").attr("itemtype");
  1298. // $(".complain").hide();
  1299. // $(".complain")
  1300. // .eq(type * 1)
  1301. // .show();
  1302. // if (type == "2") {
  1303. //先销毁表格
  1304. $("#orderlist").bootstrapTable("destroy");
  1305. //初始化表格,动态从服务器加载数据
  1306. $("#orderlist").bootstrapTable({
  1307. method: "get", //使用get请求到服务器获取数据
  1308. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1309. contentType: "application/x-www-form-urlencoded",
  1310. striped: true, //表格显示条纹
  1311. pagination: true, //启动分页
  1312. pageSize: 5, //每页显示的记录数
  1313. pageNumber: 1, //当前第几页
  1314. pageList: [5, 10], //记录数可选列表
  1315. search: false, //是否启用查询
  1316. showColumns: false, //显示下拉框勾选要显示的列
  1317. showRefresh: false, //显示刷新按钮
  1318. sidePagination: "server", //表示服务端请求
  1319. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1320. //设置为limit可以获取limit, offset, search, sort, order
  1321. queryParamsType: "undefined",
  1322. queryParams: function queryParams(params) {
  1323. //设置查询参数
  1324. var param = {
  1325. page: params.pageNumber,
  1326. pagesize: params.pageSize,
  1327. tel: $(".hidTel").val(),
  1328. starttime: $("#con_startTime").val(),
  1329. endtime: $("#con_endTime").val(),
  1330. token: $.cookie("token"),
  1331. };
  1332. return param;
  1333. },
  1334. onLoadSuccess: function() {
  1335. //加载成功时执行
  1336. //layer.msg("加载成功");
  1337. },
  1338. onLoadError: function() {
  1339. //加载失败时执行
  1340. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1341. },
  1342. });
  1343. // } else if (type == "1") {
  1344. //先销毁表格
  1345. $("#oldlist").bootstrapTable("destroy");
  1346. //初始化表格,动态从服务器加载数据
  1347. $("#oldlist").bootstrapTable({
  1348. method: "get", //使用get请求到服务器获取数据
  1349. url: huayi.config.callcenter_url + "CallInScreen/GetOldList", //获取数据的Servlet地址
  1350. contentType: "application/x-www-form-urlencoded",
  1351. striped: true, //表格显示条纹
  1352. pagination: true, //启动分页
  1353. pageSize: 5, //每页显示的记录数
  1354. pageNumber: 1, //当前第几页
  1355. pageList: [5, 10], //记录数可选列表
  1356. search: false, //是否启用查询
  1357. showColumns: false, //显示下拉框勾选要显示的列
  1358. showRefresh: false, //显示刷新按钮
  1359. sidePagination: "server", //表示服务端请求
  1360. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1361. //设置为limit可以获取limit, offset, search, sort, order
  1362. queryParamsType: "undefined",
  1363. queryParams: function queryParams(params) {
  1364. //设置查询参数
  1365. var param = {
  1366. page: params.pageNumber,
  1367. pagesize: params.pageSize,
  1368. tel: $(".hidTel").val(),
  1369. starttime: $("#old_startTime").val(),
  1370. endtime: $("#old_endTime").val(),
  1371. token: $.cookie("token"),
  1372. };
  1373. return param;
  1374. },
  1375. onLoadSuccess: function() {
  1376. //加载成功时执行
  1377. //layer.msg("加载成功");
  1378. },
  1379. onLoadError: function() {
  1380. //加载失败时执行
  1381. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1382. },
  1383. });
  1384. // }
  1385. }
  1386. //格式化工单号
  1387. function formatWorkOrderNum(val, row) {
  1388. if(val) {
  1389. return '<a class="xg" onclick="ckxq(\'' + val + '\')" title="点击查看工单详情">' + val + '</a>';
  1390. }
  1391. }
  1392. //编号
  1393. function Code(val, row, index) {
  1394. return index + 1;
  1395. }
  1396. function GetCallState(val) {
  1397. if(val == "1") {
  1398. return "已接通";
  1399. } else {
  1400. return "未接通";
  1401. }
  1402. }
  1403. //音频
  1404. function setCode(val) {
  1405. if(val) {
  1406. return(
  1407. '<div class="imgs" style="cursor: pointer;">' +
  1408. '<img src="./img/vice.png" alt="" onclick= "recording(this)" item="' +
  1409. val +
  1410. '" />' +
  1411. "</div>"
  1412. );
  1413. } else {
  1414. return "";
  1415. }
  1416. }
  1417. function recording(ele) {
  1418. var path = $(ele).attr("item");
  1419. layer.open({
  1420. type: 2,
  1421. content: "./CommonHtml/recording.html?path=" + path, //iframe的url,no代表不显示滚动条
  1422. title: '录音',
  1423. area: ['30%', '20%'], //宽高
  1424. maxmin: true,
  1425. shade: 0
  1426. });
  1427. }
  1428. function GetLink(val) {
  1429. if(val) {
  1430. return "<a onclick=\"ckxq('" + val + "')\" style='word-break: break-all;'>" + val + "</a>";
  1431. } else {
  1432. return "";
  1433. }
  1434. }
  1435. function formatterResult(val) {
  1436. if(val) {
  1437. // + ' title="' + val + '" ';
  1438. var strResult = val;
  1439. if(strResult.length > 20) {
  1440. strResult = strResult.substring(0, 20) + "...";
  1441. }
  1442. strResult = "<div title='" + val + "'>" + strResult + "</div>"
  1443. return strResult;
  1444. }
  1445. }
  1446. //查看详情
  1447. function ckxq(str) {
  1448. layer.open({
  1449. type: 2,
  1450. content: "CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  1451. title: "工单详情",
  1452. area: ["80%", "80%"], //宽高
  1453. });
  1454. }
  1455. //截取字符串
  1456. function GetCont(val) {
  1457. if(val) {
  1458. var str = "<div ";
  1459. if(val.length > 20) {
  1460. str = str + ' title="' + val + '" ';
  1461. val = val.substr(0, 20) + "...";
  1462. }
  1463. return str + ">" + val + "</div>";
  1464. } else {
  1465. return "";
  1466. }
  1467. }
  1468. //加载字典
  1469. function loadDic(obj, pid) {
  1470. obj.empty();
  1471. obj.append('<option selected="selected" value="">请选择</option>');
  1472. if(!pid) {
  1473. pid = -1;
  1474. }
  1475. $.getJSON(
  1476. huayi.config.callcenter_url + "Dictionary/GetDicValueListByParentId", {
  1477. token: $.cookie("token"),
  1478. pid: pid,
  1479. },
  1480. function(data) {
  1481. if(data.state.toLowerCase() == "success") {
  1482. var content = data.data;
  1483. $(content).each(function(i, n) {
  1484. $(
  1485. "<option value='" +
  1486. n.F_ValueId +
  1487. "'>" +
  1488. n.F_Value +
  1489. "</option>"
  1490. ).appendTo(obj);
  1491. });
  1492. }
  1493. }
  1494. );
  1495. }
  1496. //获取知识库
  1497. function loadZSK(type = "1") {
  1498. var table = $("#tableList" + type);
  1499. $(".tableWarpper" + type)
  1500. .show()
  1501. .siblings()
  1502. .hide();
  1503. table.bootstrapTable("destroy");
  1504. if(type === "1") {
  1505. //初始化表格,动态从服务器加载数据
  1506. table.bootstrapTable({
  1507. method: "get", //使用get请求到服务器获取数据
  1508. url: huayi.config.callcenter_url + "Professor/GetList", //获取数据的Servlet地址
  1509. contentType: "application/x-www-form-urlencoded",
  1510. striped: true, //表格显示条纹
  1511. pagination: true, //启动分页
  1512. pageSize: 10, //每页显示的记录数
  1513. pageNumber: 1, //当前第几页
  1514. pageList: [10, 20, 50, 100], //记录数可选列表
  1515. search: false, //是否启用查询
  1516. showColumns: false, //显示下拉框勾选要显示的列
  1517. showRefresh: false, //显示刷新按钮
  1518. sidePagination: "server", //表示服务端请求
  1519. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1520. //设置为limit可以获取limit, offset, search, sort, order
  1521. queryParamsType: "undefined",
  1522. queryParams: function queryParams(params) {
  1523. //设置查询参数
  1524. var param = {
  1525. page: params.pageNumber,
  1526. pagesize: params.pageSize,
  1527. token: $.cookie("token"),
  1528. keyvalue: "",
  1529. stime: "",
  1530. etime: "",
  1531. };
  1532. return param;
  1533. },
  1534. onLoadSuccess: function() {
  1535. //加载成功时执行
  1536. //layer.msg("加载成功");
  1537. },
  1538. onLoadError: function() {
  1539. //加载失败时执行
  1540. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1541. },
  1542. });
  1543. } else if(type === "2") {
  1544. //初始化表格,动态从服务器加载数据
  1545. table.bootstrapTable({
  1546. method: "get", //使用get请求到服务器获取数据
  1547. url: huayi.config.callcenter_url + "LawGuide/GetList", //获取数据的Servlet地址
  1548. contentType: "application/x-www-form-urlencoded",
  1549. striped: true, //表格显示条纹
  1550. pagination: true, //启动分页
  1551. pageSize: 10, //每页显示的记录数
  1552. pageNumber: 1, //当前第几页
  1553. pageList: [10, 20, 50, 100], //记录数可选列表
  1554. search: false, //是否启用查询
  1555. showColumns: false, //显示下拉框勾选要显示的列
  1556. showRefresh: false, //显示刷新按钮
  1557. sidePagination: "server", //表示服务端请求
  1558. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1559. //设置为limit可以获取limit, offset, search, sort, order
  1560. queryParamsType: "undefined",
  1561. queryParams: function queryParams(params) {
  1562. //设置查询参数
  1563. var param = {
  1564. page: params.pageNumber,
  1565. pagesize: params.pageSize,
  1566. token: $.cookie("token"),
  1567. keyvalue: "",
  1568. key: "",
  1569. stime: "",
  1570. etime: "",
  1571. };
  1572. return param;
  1573. },
  1574. onLoadSuccess: function() {
  1575. //加载成功时执行
  1576. //layer.msg("加载成功");
  1577. },
  1578. onLoadError: function() {
  1579. //加载失败时执行
  1580. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1581. },
  1582. });
  1583. } else if(type === "3") {
  1584. //初始化表格,动态从服务器加载数据
  1585. table.bootstrapTable({
  1586. method: "get", //使用get请求到服务器获取数据
  1587. url: huayi.config.callcenter_url + "HotspotGlossary/GetList", //获取数据的Servlet地址
  1588. contentType: "application/x-www-form-urlencoded",
  1589. striped: true, //表格显示条纹
  1590. pagination: true, //启动分页
  1591. pageSize: 10, //每页显示的记录数
  1592. pageNumber: 1, //当前第几页
  1593. pageList: [10, 20, 50, 100], //记录数可选列表
  1594. search: false, //是否启用查询
  1595. showColumns: false, //显示下拉框勾选要显示的列
  1596. showRefresh: false, //显示刷新按钮
  1597. sidePagination: "server", //表示服务端请求
  1598. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1599. //设置为limit可以获取limit, offset, search, sort, order
  1600. queryParamsType: "undefined",
  1601. queryParams: function queryParams(params) {
  1602. //设置查询参数
  1603. var param = {
  1604. page: params.pageNumber,
  1605. pagesize: params.pageSize,
  1606. token: $.cookie("token"),
  1607. keyvalue: "",
  1608. key: "",
  1609. stime: "",
  1610. etime: "",
  1611. };
  1612. return param;
  1613. },
  1614. onLoadSuccess: function() {
  1615. //加载成功时执行
  1616. //layer.msg("加载成功");
  1617. },
  1618. onLoadError: function() {
  1619. //加载失败时执行
  1620. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1621. },
  1622. });
  1623. } else if(type === "4") {
  1624. //初始化表格,动态从服务器加载数据
  1625. table.bootstrapTable({
  1626. method: "get", //使用get请求到服务器获取数据
  1627. url: huayi.config.callcenter_url + "Policy/GetList", //获取数据的Servlet地址
  1628. contentType: "application/x-www-form-urlencoded",
  1629. striped: true, //表格显示条纹
  1630. pagination: true, //启动分页
  1631. pageSize: 10, //每页显示的记录数
  1632. pageNumber: 1, //当前第几页
  1633. pageList: [10, 20, 50, 100], //记录数可选列表
  1634. search: false, //是否启用查询
  1635. showColumns: false, //显示下拉框勾选要显示的列
  1636. showRefresh: false, //显示刷新按钮
  1637. sidePagination: "server", //表示服务端请求
  1638. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1639. //设置为limit可以获取limit, offset, search, sort, order
  1640. queryParamsType: "undefined",
  1641. queryParams: function queryParams(params) {
  1642. //设置查询参数
  1643. var param = {
  1644. page: params.pageNumber,
  1645. pagesize: params.pageSize,
  1646. token: $.cookie("token"),
  1647. keyvalue: "",
  1648. key: "",
  1649. stime: "",
  1650. etime: "",
  1651. };
  1652. return param;
  1653. },
  1654. onLoadSuccess: function() {
  1655. //加载成功时执行
  1656. //layer.msg("加载成功");
  1657. },
  1658. onLoadError: function() {
  1659. //加载失败时执行
  1660. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1661. },
  1662. });
  1663. } else if(type === "5") {
  1664. //初始化表格,动态从服务器加载数据
  1665. table.bootstrapTable({
  1666. method: "get", //使用get请求到服务器获取数据
  1667. url: huayi.config.callcenter_url + "NounInterpretation/GetList", //获取数据的Servlet地址
  1668. contentType: "application/x-www-form-urlencoded",
  1669. striped: true, //表格显示条纹
  1670. pagination: true, //启动分页
  1671. pageSize: 10, //每页显示的记录数
  1672. pageNumber: 1, //当前第几页
  1673. pageList: [10, 20, 50, 100], //记录数可选列表
  1674. search: false, //是否启用查询
  1675. showColumns: false, //显示下拉框勾选要显示的列
  1676. showRefresh: false, //显示刷新按钮
  1677. sidePagination: "server", //表示服务端请求
  1678. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1679. //设置为limit可以获取limit, offset, search, sort, order
  1680. queryParamsType: "undefined",
  1681. queryParams: function queryParams(params) {
  1682. //设置查询参数
  1683. var param = {
  1684. page: params.pageNumber,
  1685. pagesize: params.pageSize,
  1686. token: $.cookie("token"),
  1687. keyvalue: "",
  1688. key: "",
  1689. stime: "",
  1690. etime: "",
  1691. };
  1692. return param;
  1693. },
  1694. onLoadSuccess: function() {
  1695. //加载成功时执行
  1696. //layer.msg("加载成功");
  1697. },
  1698. onLoadError: function() {
  1699. //加载失败时执行
  1700. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1701. },
  1702. });
  1703. } else if(type === "6") {
  1704. //初始化表格,动态从服务器加载数据
  1705. table.bootstrapTable({
  1706. method: "get", //使用get请求到服务器获取数据
  1707. url: huayi.config.callcenter_url + "Functions/GetList", //获取数据的Servlet地址
  1708. contentType: "application/x-www-form-urlencoded",
  1709. striped: true, //表格显示条纹
  1710. pagination: true, //启动分页
  1711. pageSize: 10, //每页显示的记录数
  1712. pageNumber: 1, //当前第几页
  1713. pageList: [10, 20, 50, 100], //记录数可选列表
  1714. search: false, //是否启用查询
  1715. showColumns: false, //显示下拉框勾选要显示的列
  1716. showRefresh: false, //显示刷新按钮
  1717. sidePagination: "server", //表示服务端请求
  1718. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1719. //设置为limit可以获取limit, offset, search, sort, order
  1720. queryParamsType: "undefined",
  1721. queryParams: function queryParams(params) {
  1722. //设置查询参数
  1723. var param = {
  1724. page: params.pageNumber,
  1725. pagesize: params.pageSize,
  1726. token: $.cookie("token"),
  1727. keyvalue: "",
  1728. key: "",
  1729. stime: "",
  1730. etime: "",
  1731. };
  1732. return param;
  1733. },
  1734. onLoadSuccess: function() {
  1735. //加载成功时执行
  1736. //layer.msg("加载成功");
  1737. },
  1738. onLoadError: function() {
  1739. //加载失败时执行
  1740. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1741. },
  1742. });
  1743. } else if(type === "7") {
  1744. //初始化表格,动态从服务器加载数据
  1745. table.bootstrapTable({
  1746. method: "get", //使用get请求到服务器获取数据
  1747. url: huayi.config.callcenter_url + "Repository/GetList", //获取数据的Servlet地址
  1748. contentType: "application/x-www-form-urlencoded",
  1749. striped: true, //表格显示条纹
  1750. pagination: true, //启动分页
  1751. pageSize: 10, //每页显示的记录数
  1752. pageNumber: 1, //当前第几页
  1753. pageList: [10, 20, 50, 100], //记录数可选列表
  1754. search: false, //是否启用查询
  1755. showColumns: false, //显示下拉框勾选要显示的列
  1756. showRefresh: false, //显示刷新按钮
  1757. sidePagination: "server", //表示服务端请求
  1758. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1759. //设置为limit可以获取limit, offset, search, sort, order
  1760. queryParamsType: "undefined",
  1761. queryParams: function queryParams(params) {
  1762. //设置查询参数
  1763. var param = {
  1764. page: params.pageNumber,
  1765. pagesize: params.pageSize,
  1766. token: $.cookie("token"),
  1767. type:1,
  1768. key:$('.rightSearchKey').val(),
  1769. };
  1770. return param;
  1771. },
  1772. onLoadSuccess: function() {
  1773. //加载成功时执行
  1774. //layer.msg("加载成功");
  1775. },
  1776. onLoadError: function() {
  1777. //加载失败时执行
  1778. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1779. },
  1780. });
  1781. } else if(type === "8") {
  1782. // document.getElementById("J_iframe").src="https://www.baidu.com/";
  1783. }
  1784. }
  1785. $('#rightSearch').click(function(){
  1786. loadZSK("7");
  1787. })
  1788. $(".ldcrb-top ul li").click(function() {
  1789. $(this).addClass("activity").siblings().removeClass("activity");
  1790. var type = $(this).attr("data-type");
  1791. loadZSK(type);
  1792. });
  1793. // 序号
  1794. function serialNumber(val, row, index) {
  1795. return index + 1;
  1796. }
  1797. // 操作
  1798. function operation1(val, row) {
  1799. return(
  1800. '<div class="tool_downs">' +
  1801. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1802. row.F_Id +
  1803. '" onclick="detailBtn1(\'' +
  1804. row.F_Id +
  1805. '\')" title="详情">详情</a>' +
  1806. "</div>"
  1807. );
  1808. }
  1809. // 操作
  1810. function operation2(val, row) {
  1811. return(
  1812. '<div class="tool_downs">' +
  1813. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1814. row.F_Id +
  1815. '" onclick="detailBtn2(\'' +
  1816. row.F_Id +
  1817. '\')" title="详情">详情</a>' +
  1818. "</div>"
  1819. );
  1820. }
  1821. // 操作
  1822. function operation3(val, row) {
  1823. return(
  1824. '<div class="tool_downs">' +
  1825. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1826. row.F_Id +
  1827. '" onclick="detailBtn3(\'' +
  1828. row.F_Id +
  1829. '\')" title="详情">详情</a>' +
  1830. "</div>"
  1831. );
  1832. }
  1833. // 操作
  1834. function operation4(val, row) {
  1835. return(
  1836. '<div class="tool_downs">' +
  1837. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1838. row.F_Id +
  1839. '" onclick="detailBtn4(\'' +
  1840. row.F_Id +
  1841. '\')" title="详情">详情</a>' +
  1842. "</div>"
  1843. );
  1844. }
  1845. // 操作
  1846. function operation5(val, row) {
  1847. return(
  1848. '<div class="tool_downs">' +
  1849. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1850. row.F_Id +
  1851. '" onclick="detailBtn5(\'' +
  1852. row.F_Id +
  1853. '\')" title="详情">详情</a>' +
  1854. "</div>"
  1855. );
  1856. }
  1857. // 操作
  1858. function operation6(val, row) {
  1859. return(
  1860. '<div class="tool_downs">' +
  1861. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1862. row.F_Id +
  1863. '" onclick="detailBtn6(\'' +
  1864. row.F_Id +
  1865. '\')" title="详情">详情</a>' +
  1866. "</div>"
  1867. );
  1868. }
  1869. // 操作
  1870. function operation7(val, row) {
  1871. return(
  1872. '<div class="tool_downs">' +
  1873. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1874. row.F_Id +
  1875. '" onclick="detailBtn7(\'' +
  1876. row.F_Id +
  1877. '\')" title="详情">详情</a>' +
  1878. '<a href="javascript:;" class="aBtn" style="margin-left:8px;" authorize="yes" id="HY_details_' +
  1879. row.F_Id +
  1880. '" onclick="noSolve(\'' +
  1881. row.F_Id +
  1882. '\')" title="未解决">未解决</a>' +
  1883. "</div>"
  1884. );
  1885. }
  1886. // 详情
  1887. function detailBtn1(id) {
  1888. layer.open({
  1889. type: 2,
  1890. content: "./zhiShiKu/detailZhiShiKuPolicyExpert.html?id=" + id, //iframe的url,no代表不显示滚动条
  1891. title: "政策专家库",
  1892. area: ["80%", "80%"], //宽高
  1893. });
  1894. }
  1895. // 详情
  1896. function detailBtn2(id) {
  1897. layer.open({
  1898. type: 2,
  1899. content: "./zhiShiKu/detailZhiShiKuGuide.html?id=" + id, //iframe的url,no代表不显示滚动条
  1900. title: "办事指南",
  1901. area: ["80%", "80%"], //宽高
  1902. });
  1903. }
  1904. // 详情
  1905. function detailBtn3(id) {
  1906. layer.open({
  1907. type: 2,
  1908. content: "./zhiShiKu/detailZhiShiKuHotLssues.html?id=" + id, //iframe的url,no代表不显示滚动条
  1909. title: "热点问题",
  1910. area: ["80%", "80%"], //宽高
  1911. });
  1912. }
  1913. // 详情
  1914. function detailBtn4(id) {
  1915. layer.open({
  1916. type: 2,
  1917. content: "./zhiShiKu/detaileZhiShiKuPoliciesRegulations.html?id=" + id, //iframe的url,no代表不显示滚动条
  1918. title: "政策法规",
  1919. area: ["80%", "80%"], //宽高
  1920. });
  1921. }
  1922. // 详情
  1923. function detailBtn5(id) {
  1924. layer.open({
  1925. type: 2,
  1926. content: "./zhiShiKu/detailZhiShiKuGlossary.html?id=" + id, //iframe的url,no代表不显示滚动条
  1927. title: "名词解释",
  1928. area: ["80%", "80%"], //宽高
  1929. });
  1930. }
  1931. // 详情
  1932. function detailBtn6(id) {
  1933. layer.open({
  1934. type: 2,
  1935. content: "./zhiShiKu/detailZhiShiKuFunctional.html?id=" + id, //iframe的url,no代表不显示滚动条
  1936. title: "部门职能",
  1937. area: ["80%", "80%"], //宽高
  1938. });
  1939. }
  1940. // 详情
  1941. function detailBtn7(id) {
  1942. layer.open({
  1943. type: 2,
  1944. title: '查看知识库详情',
  1945. area: ['70%', '60%'],
  1946. maxmin:true,
  1947. content: './zhiShiKu/newRepositoryDetail.html?ids='+ id+"&screen=1"
  1948. });
  1949. }
  1950. // 获取坐席
  1951. function getSeatData(obj) {
  1952. obj.empty();
  1953. $.getJSON(
  1954. huayi.config.callcenter_url + "UserAccount/GetSeatList", {
  1955. token: $.cookie("token"),
  1956. },
  1957. function(data) {
  1958. if(data.state.toLowerCase() == "success") {
  1959. var content = data.data;
  1960. $(content).each(function(i, n) {
  1961. $(
  1962. "<option value='" +
  1963. n.F_UserCode +
  1964. "'>" +
  1965. n.F_UserName +
  1966. "</option>"
  1967. ).appendTo(obj);
  1968. });
  1969. obj.selectpicker({
  1970. noneSelectedText: "请选择", //默认显示内容
  1971. });
  1972. obj.selectpicker("refresh");
  1973. }
  1974. }
  1975. );
  1976. }
  1977. // 综合查询
  1978. function loadComprehensiveList() {
  1979. //先销毁表格
  1980. $("#comprehensiveContentList").bootstrapTable("destroy");
  1981. //初始化表格,动态从服务器加载数据
  1982. $("#comprehensiveContentList").bootstrapTable({
  1983. method: "get", //使用get请求到服务器获取数据
  1984. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1985. contentType: "application/x-www-form-urlencoded",
  1986. striped: true, //表格显示条纹
  1987. pagination: true, //启动分页
  1988. pageSize: 10, //每页显示的记录数
  1989. pageNumber: 1, //当前第几页
  1990. pageList: [10, 20, 50, 100], //记录数可选列表
  1991. search: false, //是否启用查询
  1992. showColumns: false, //显示下拉框勾选要显示的列
  1993. showRefresh: false, //显示刷新按钮
  1994. sidePagination: "server", //表示服务端请求
  1995. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1996. //设置为limit可以获取limit, offset, search, sort, order
  1997. queryParamsType: "undefined",
  1998. queryParams: function queryParams(params) {
  1999. //设置查询参数
  2000. var param = {
  2001. page: params.pageNumber,
  2002. pagesize: params.pageSize,
  2003. workid: $("#wids").val().replace(/\s+/g, ""),
  2004. ComTitle: $("#workOrderTitle").val().replace(/\s+/g, ""), // 工单标题
  2005. ComContent: $("#workOrderContent").val().replace(/\s+/g, ""), // 工单内容
  2006. Result: $("#workOrderProcessingResult").val().replace(/\s+/g, ""), // 办理结果
  2007. tel: $("#comprehensiveContentSerrchTel").val().replace(/\s+/g, ""), // 来电号码
  2008. usercode: conversionBootstrapSelectData($("#comprehensiveContentSerrchSeat")), // 受话坐席
  2009. // starttime: $("#starttime").val(), //=开始时间
  2010. // endtime: $("#endtime").val(), //=结束时间
  2011. comprehensive: 1,
  2012. token: $.cookie("token"),
  2013. };
  2014. return param;
  2015. },
  2016. onLoadSuccess: function(data) {
  2017. //加载成功时执行
  2018. // layer.msg("加载成功");
  2019. },
  2020. onLoadError: function() {
  2021. //加载失败时执行
  2022. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2023. },
  2024. });
  2025. }
  2026. function conversionBootstrapSelectData(obj) {
  2027. var returnData = "";
  2028. var selectedData = obj.val();
  2029. if(selectedData != null) {
  2030. for(var i = 0; i < selectedData.length; i++) {
  2031. returnData += selectedData[i] + ","
  2032. }
  2033. returnData = returnData.slice(0, -1);
  2034. } else {
  2035. returnData = ""
  2036. }
  2037. return returnData;
  2038. }
  2039. //解决
  2040. function resolve(id) {
  2041. var laye = layer.confirm(
  2042. "确定解决?", {
  2043. btn: ["确定", "取消"], //可以无限个按钮
  2044. },
  2045. function() {
  2046. //按钮【按钮一】的回调
  2047. $.ajax({
  2048. type: "post",
  2049. url: huayi.config.callcenter_url + "Repository/OptRep",
  2050. async: true,
  2051. dataType: "json",
  2052. data: {
  2053. token: $.cookie("token"),
  2054. repid: id,
  2055. type: 1,
  2056. },
  2057. success: function(data) {
  2058. if(data.state.toLowerCase() == "success") {
  2059. layer.msg("提交成功!");
  2060. layer.close(laye);
  2061. }
  2062. },
  2063. });
  2064. },
  2065. function(index) {
  2066. //按钮【按钮二】的回调
  2067. layer.close(laye);
  2068. }
  2069. );
  2070. }
  2071. //未解决
  2072. function noSolve(id) {
  2073. var laye = layer.open({
  2074. type: 1,
  2075. shade: false,
  2076. area: ["430px", "260px"],
  2077. title: "请输入未解决原因", //不显示标题
  2078. content: '<div style="padding-top:10px;padding-left:20px;">\n' +
  2079. '<textarea id="resultNoSolve" style="width:300px; height:120px" type="text" placeholder="请输入未解决原因"></textarea>' +
  2080. "</div>",
  2081. cancel: function() {
  2082. layer.close();
  2083. },
  2084. btn: ["确定", "取消"], //按钮
  2085. yes: function() {
  2086. console.log($("#resultNoSolve").val())
  2087. if(!$("#resultNoSolve").val()) {
  2088. layer.msg("请填写未解决原因!");
  2089. return false;
  2090. } else {
  2091. $.ajax({
  2092. type: "post",
  2093. url: huayi.config.callcenter_url + "Repository/OptRep",
  2094. async: true,
  2095. dataType: "json",
  2096. data: {
  2097. token: $.cookie("token"),
  2098. repid: id,
  2099. reason: $("#resultNoSolve").val(),
  2100. type: 2,
  2101. },
  2102. success: function(data) {
  2103. if(data.state.toLowerCase() == "success") {
  2104. layer.msg("提交成功!");
  2105. layer.close(laye);
  2106. loadZSK("7");
  2107. }
  2108. },
  2109. });
  2110. }
  2111. },
  2112. });
  2113. }
  2114. //外呼弹屏
  2115. function whtp() {
  2116. $("#Result").val("");
  2117. if($(".WH").hasClass("fadeOutUp")) {
  2118. $(".WH").removeClass("fadeOutUp").addClass("fadeInDown");
  2119. }
  2120. $(".WH").removeClass("hidens");
  2121. $(".first").removeClass("first");
  2122. $(".WH").addClass("first");
  2123. loadWH();
  2124. }
  2125. //加载外呼电话列表
  2126. function loadWH() {
  2127. $(".phonediv").hide();
  2128. var n = $(".bg_title .lactive").attr("itemid");
  2129. switch(n) {
  2130. case "0":
  2131. var obj0 = $(".phonediv").eq(0);
  2132. obj0.show();
  2133. //先销毁表格
  2134. var table = obj0.find(".phonelist");
  2135. table.bootstrapTable("destroy");
  2136. //初始化表格,动态从服务器加载数据
  2137. table.bootstrapTable({
  2138. method: "get", //使用get请求到服务器获取数据
  2139. url: huayi.config.callcenter_url + "CallOutScreen/GetPhoneList", //获取数据的Servlet地址
  2140. contentType: "application/x-www-form-urlencoded",
  2141. striped: true, //表格显示条纹
  2142. pagination: true, //启动分页
  2143. pageSize: 10, //每页显示的记录数
  2144. pageNumber: 1, //当前第几页
  2145. pageList: [10, 20, 50, 100], //记录数可选列表
  2146. search: false, //是否启用查询
  2147. showColumns: false, //显示下拉框勾选要显示的列
  2148. showRefresh: false, //显示刷新按钮
  2149. sidePagination: "server", //表示服务端请求
  2150. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2151. //设置为limit可以获取limit, offset, search, sort, order
  2152. queryParamsType: "undefined",
  2153. queryParams: function queryParams(params) {
  2154. //设置查询参数
  2155. var param = {
  2156. page: params.pageNumber,
  2157. pagesize: params.pageSize,
  2158. tel: $("#lastphone").val(),
  2159. token: $.cookie("token"),
  2160. };
  2161. return param;
  2162. },
  2163. onLoadSuccess: function() {
  2164. //加载成功时执行
  2165. //layer.msg("加载成功");
  2166. },
  2167. onLoadError: function() {
  2168. //加载失败时执行
  2169. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2170. },
  2171. });
  2172. break;
  2173. case "1":
  2174. var obj1 = $(".phonediv").eq(1);
  2175. obj1.show();
  2176. var table = obj1.find(".phonelist");
  2177. table.bootstrapTable("destroy");
  2178. //初始化表格,动态从服务器加载数据
  2179. table.bootstrapTable({
  2180. method: "get", //使用get请求到服务器获取数据
  2181. url: huayi.config.callcenter_url + "CallOutScreen/GetUserList", //获取数据的Servlet地址
  2182. contentType: "application/x-www-form-urlencoded",
  2183. striped: true, //表格显示条纹
  2184. pagination: true, //启动分页
  2185. pageSize: 10, //每页显示的记录数
  2186. pageNumber: 1, //当前第几页
  2187. pageList: [10, 20, 50, 100], //记录数可选列表
  2188. search: false, //是否启用查询
  2189. showColumns: false, //显示下拉框勾选要显示的列
  2190. showRefresh: false, //显示刷新按钮
  2191. sidePagination: "server", //表示服务端请求
  2192. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2193. //设置为limit可以获取limit, offset, search, sort, order
  2194. queryParamsType: "undefined",
  2195. queryParams: function queryParams(params) {
  2196. //设置查询参数
  2197. var param = {
  2198. page: params.pageNumber,
  2199. pagesize: params.pageSize,
  2200. tel: $("#gsphone").val(),
  2201. name: $("#gsname").val(),
  2202. token: $.cookie("token"),
  2203. };
  2204. return param;
  2205. },
  2206. onLoadSuccess: function() {
  2207. //加载成功时执行
  2208. //layer.msg("加载成功");
  2209. },
  2210. onLoadError: function() {
  2211. //加载失败时执行
  2212. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2213. },
  2214. });
  2215. break;
  2216. case "2":
  2217. var obj2 = $(".phonediv").eq(2);
  2218. obj2.show();
  2219. var table = obj2.find(".phonelist");
  2220. table.bootstrapTable("destroy");
  2221. //初始化表格,动态从服务器加载数据
  2222. table.bootstrapTable({
  2223. method: "get", //使用get请求到服务器获取数据
  2224. url: huayi.config.callcenter_url +
  2225. "CallOutScreen/GetCustomerList", //获取数据的Servlet地址
  2226. contentType: "application/x-www-form-urlencoded",
  2227. striped: true, //表格显示条纹
  2228. pagination: true, //启动分页
  2229. pageSize: 10, //每页显示的记录数
  2230. pageNumber: 1, //当前第几页
  2231. pageList: [10, 20, 50, 100], //记录数可选列表
  2232. search: false, //是否启用查询
  2233. showColumns: false, //显示下拉框勾选要显示的列
  2234. showRefresh: false, //显示刷新按钮
  2235. sidePagination: "server", //表示服务端请求
  2236. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2237. //设置为limit可以获取limit, offset, search, sort, order
  2238. queryParamsType: "undefined",
  2239. queryParams: function queryParams(params) {
  2240. //设置查询参数
  2241. var param = {
  2242. page: params.pageNumber,
  2243. pagesize: params.pageSize,
  2244. tel: $("#khphone").val(),
  2245. name: $("#khname").val(),
  2246. token: $.cookie("token"),
  2247. };
  2248. return param;
  2249. },
  2250. onLoadSuccess: function() {
  2251. //加载成功时执行
  2252. //layer.msg("加载成功");
  2253. },
  2254. onLoadError: function() {
  2255. //加载失败时执行
  2256. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2257. },
  2258. });
  2259. break;
  2260. case "3":
  2261. $(".phonediv").eq(3).show();
  2262. $("#zxTable tbody").html("");
  2263. if(obj.AgentID) {
  2264. obj.Type = "GetAgentList";
  2265. Send();
  2266. }
  2267. break;
  2268. }
  2269. }
  2270. function view(val) {
  2271. var str = "";
  2272. if(val) {
  2273. str = "<a onclick=\"call('" + val + "')\">" + val + "</a>";
  2274. }
  2275. return str;
  2276. }
  2277. function call(val) {
  2278. $("#Result").val(val);
  2279. $(".img").removeClass("hidens");
  2280. }
  2281. function ftime(val) {
  2282. if(val) {
  2283. return helper.DateFormat.getFormatTime(val);
  2284. } else {
  2285. return "";
  2286. }
  2287. }
  2288. function logout() {
  2289. $.ajax({
  2290. url: huayi.config.callcenter_url + "Login/Logout",
  2291. data: {
  2292. token: $.cookie("token"),
  2293. },
  2294. dataType: "json",
  2295. success: function(res) {
  2296. if(res.state) {
  2297. $.cookie("token", "");
  2298. window.localStorage.removeItem("token");
  2299. window.localStorage.removeItem("extno");
  2300. window.localStorage.removeItem("zx_user");
  2301. window.localStorage.removeItem("socket_state");
  2302. location.href = "./login.html";
  2303. }
  2304. },
  2305. });
  2306. }
  2307. //跳转
  2308. function Jumps() {
  2309. $("iframe:visible")[0].src = "widgets.html";
  2310. }
  2311. ////子页面返回主页
  2312. //function home_index() {
  2313. // top.$("iframe:visible")[0].src = "widgets.html";
  2314. //}
  2315. // 获取乡镇
  2316. $("#sourcearea").change(function() {
  2317. getTownshipVillage($("#township"), $("#sourcearea").val());
  2318. });
  2319. // 获取村
  2320. $("#township").change(function() {
  2321. getTownshipVillage($("#village"), $("#township").val());
  2322. });
  2323. //区域
  2324. function QY(obj) {
  2325. obj.empty();
  2326. obj.append('<option selected="selected" value="">请选择</option>');
  2327. $.getJSON(
  2328. huayi.config.callcenter_url + "Area/GetAreaListById", {
  2329. token: $.cookie("token"),
  2330. },
  2331. function(data) {
  2332. if(data.state.toLowerCase() == "success") {
  2333. var content = data.data;
  2334. $(content).each(function(i, n) {
  2335. if(n.F_AreaName !== "市区") {
  2336. if(n.F_AreaName === "文峰区") {
  2337. $(
  2338. "<option value='" +
  2339. n.F_AreaId +
  2340. "' selected='selected'>" +
  2341. n.F_AreaName +
  2342. "</option>"
  2343. ).appendTo(obj);
  2344. } else {
  2345. $(
  2346. "<option value='" +
  2347. n.F_AreaId +
  2348. "'>" +
  2349. n.F_AreaName +
  2350. "</option>"
  2351. ).appendTo(obj);
  2352. }
  2353. }
  2354. });
  2355. }
  2356. }
  2357. );
  2358. }
  2359. //获取乡镇,村
  2360. function getTownshipVillage(obj, parentid) {
  2361. obj.empty();
  2362. obj.append('<option selected="selected" value="">请选择</option>');
  2363. $.getJSON(
  2364. huayi.config.callcenter_url + "Area/GetAreaChildren", {
  2365. token: $.cookie("token"),
  2366. parentid: parentid,
  2367. },
  2368. function(data) {
  2369. if(data.state.toLowerCase() == "success") {
  2370. var content = data.data;
  2371. $(content).each(function(i, n) {
  2372. $(
  2373. "<option value='" +
  2374. n.F_AreaId +
  2375. "'>" +
  2376. n.F_AreaName +
  2377. "</option>"
  2378. ).appendTo(obj);
  2379. });
  2380. }
  2381. }
  2382. );
  2383. }
  2384. //来源
  2385. function LY(obj) {
  2386. obj.empty();
  2387. $.getJSON(
  2388. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2389. token: $.cookie("token"),
  2390. id: 1,
  2391. },
  2392. function(data) {
  2393. if(data.state.toLowerCase() == "success") {
  2394. var content = data.data;
  2395. $(content).each(function(i, n) {
  2396. $(
  2397. "<option value='" +
  2398. n.F_ValueId +
  2399. "'>" +
  2400. n.F_Value +
  2401. "</option>"
  2402. ).appendTo(obj);
  2403. });
  2404. }
  2405. }
  2406. );
  2407. }
  2408. //类别
  2409. function LB(obj) {
  2410. obj.empty();
  2411. $.getJSON(
  2412. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2413. token: $.cookie("token"),
  2414. id: 2,
  2415. },
  2416. function(data) {
  2417. if(data.state.toLowerCase() == "success") {
  2418. var content = data.data;
  2419. $(content).each(function(i, n) {
  2420. $(
  2421. "<option value='" +
  2422. n.F_ValueId +
  2423. "'>" +
  2424. n.F_Value +
  2425. "</option>"
  2426. ).appendTo(obj);
  2427. });
  2428. }
  2429. }
  2430. );
  2431. }
  2432. //主题
  2433. function ZT(obj) {
  2434. obj.empty();
  2435. $.getJSON(
  2436. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2437. token: $.cookie("token"),
  2438. id: 3,
  2439. },
  2440. function(data) {
  2441. if(data.state.toLowerCase() == "success") {
  2442. var content = data.data;
  2443. $(content).each(function(i, n) {
  2444. $(
  2445. "<option value='" +
  2446. n.F_ValueId +
  2447. "'>" +
  2448. n.F_Value +
  2449. "</option>"
  2450. ).appendTo(obj);
  2451. });
  2452. }
  2453. }
  2454. );
  2455. }
  2456. //电话类别
  2457. function getPhoneType(obj) {
  2458. obj.empty();
  2459. $.ajax({
  2460. type: "get",
  2461. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2462. dataType: "json",
  2463. async: true,
  2464. data: {
  2465. token: $.cookie("token"),
  2466. id: 2498,
  2467. },
  2468. success: function(data) {
  2469. if(data.state.toLowerCase() == "success") {
  2470. var content = data.data;
  2471. $(content).each(function(i, n) {
  2472. $(
  2473. "<option value='" +
  2474. n.F_Value +
  2475. "'>" +
  2476. n.F_Remark +
  2477. "</option>"
  2478. ).appendTo(obj);
  2479. });
  2480. }
  2481. },
  2482. });
  2483. }
  2484. //获取来电类型
  2485. function GetDicValueList() {
  2486. $("#dicValueList ul").html("");
  2487. $.getJSON(
  2488. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2489. id: 45,
  2490. token: $.cookie("token"),
  2491. },
  2492. function(result) {
  2493. if(result.state.toLowerCase() == "success") {
  2494. for(var i = 0; i < result.data.length; i++) {
  2495. $("#dicValueList ul").append(
  2496. '<li><label data-valDic="' +
  2497. result.data[i].F_ValueId +
  2498. '" id="unit' +
  2499. i +
  2500. '">' +
  2501. result.data[i].F_Value +
  2502. "</label></li>"
  2503. );
  2504. }
  2505. }
  2506. }
  2507. );
  2508. }
  2509. //点击来电类型
  2510. var dicTypeid = 46; //默认是 已受理
  2511. $(document).on("click", "#dicValueList li label", function() {
  2512. if(!$(this).hasClass("checkedDept")) {
  2513. var $that = $(this);
  2514. if($(".hidCallID").val()) {
  2515. dicTypeid = 46; //默认是 已受理
  2516. dicTypeid =
  2517. $(this).attr("data-valDic") != 46 ?
  2518. $(this).attr("data-valDic") :
  2519. 46;
  2520. $.post(
  2521. huayi.config.callcenter_url + "CallInScreen/UpdateCallInType", {
  2522. callid: $(".hidCallID").val(),
  2523. // callid: 59054,
  2524. typeid: dicTypeid,
  2525. token: $.cookie("token"),
  2526. },
  2527. function(result) {
  2528. //debugger;
  2529. var results = JSON.parse(result);
  2530. if(results.state.toLowerCase() == "success") {
  2531. //console.info('传递来电类型成功,ID为:'+ dicTypeid);
  2532. $that
  2533. .addClass("checkedDept")
  2534. .parent()
  2535. .siblings()
  2536. .children()
  2537. .removeClass("checkedDept");
  2538. if(dicTypeid != 46) {
  2539. // $("#dicForms").hide();
  2540. layer.msg("来电类型保存成功!");
  2541. if(dicTypeid == 50) {
  2542. loadOld();
  2543. }
  2544. } else {
  2545. $("#dicForms").show();
  2546. }
  2547. }
  2548. }
  2549. );
  2550. } else {
  2551. //console.info('传递来电类型失败');
  2552. }
  2553. } else {
  2554. //$(this).removeClass('checkedDept');
  2555. //layer.msg('来电类型已经保存成功!不用重复点击提交');
  2556. }
  2557. });
  2558. // 历史工单状态
  2559. function historyOrderStates(val, row) {
  2560. var html = "";
  2561. switch(val + "") {
  2562. case "0":
  2563. html = "新工单";
  2564. if(row.F_IsReturn == 1) {
  2565. html = "新工单(回退)";
  2566. }
  2567. break;
  2568. case "1":
  2569. html = "待交办";
  2570. break;
  2571. case "2":
  2572. html = '<span style="color:#FF0000;">待查收</span>';
  2573. break;
  2574. case "3":
  2575. html = "退回审核中";
  2576. break;
  2577. case "4":
  2578. html = "办理中";
  2579. break;
  2580. case "5":
  2581. html = "延时审核";
  2582. break;
  2583. case "6":
  2584. if(row.F_IsProtect === 2 || row.F_IsProtect === 3) {
  2585. html = "已办未果";
  2586. } else {
  2587. html = "已办理";
  2588. }
  2589. break;
  2590. case "7":
  2591. html = "已回访";
  2592. break;
  2593. case "8":
  2594. if(row.F_Identification === 0) {
  2595. html = "重置转发";
  2596. } else if(row.F_Identification === 1) {
  2597. html = "退回重办";
  2598. } else {
  2599. html = "重办中";
  2600. }
  2601. break;
  2602. case "9":
  2603. html = "已结案";
  2604. break;
  2605. case "10":
  2606. html = "待审核";
  2607. break;
  2608. case "11":
  2609. html = "重办待交办";
  2610. break;
  2611. case "13":
  2612. html = "重办驳回";
  2613. break;
  2614. }
  2615. return html;
  2616. }
  2617. // 历史工单操作
  2618. function historyOrderOperation(val, row) {
  2619. var roleCode = $.cookie("code");
  2620. if(roleCode === "GNZY") {
  2621. return(
  2622. '<a class="xg" onclick="tj(\'' +
  2623. row.F_WorkOrderId +
  2624. '\')" title="提交">提交</a>&nbsp;' +
  2625. '<a class="xg" onclick="workOrderEdit(\'' +
  2626. row.F_WorkOrderId +
  2627. '\')" title="编辑">编辑</a>'
  2628. );
  2629. } else {
  2630. return "-";
  2631. }
  2632. }
  2633. //提交
  2634. function tj(str) {
  2635. layer.confirm(
  2636. "确定要提交工单么?", {
  2637. btn: ["确定", "取消"], //按钮
  2638. },
  2639. function() {
  2640. //请求后台数据
  2641. /*发送请求*/
  2642. $.post(
  2643. huayi.config.callcenter_url + "WorkOrder/SubmitWorkOrder", {
  2644. ids: str,
  2645. token: $.cookie("token"),
  2646. },
  2647. function(result) {
  2648. result = JSON.parse(result);
  2649. if(result.state.toLowerCase() == "success") {
  2650. layer.msg("提交成功");
  2651. $("#orderlist").bootstrapTable("refresh");
  2652. //load();
  2653. }
  2654. }
  2655. );
  2656. }
  2657. );
  2658. }
  2659. // 编辑
  2660. function workOrderEdit(str) {
  2661. layer.open({
  2662. type: 2,
  2663. content: "./CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  2664. title: "编辑",
  2665. area: ["80%", "80%"], //宽高
  2666. });
  2667. }
  2668. function reminder(str, depId) {
  2669. layer.open({
  2670. type: 2,
  2671. content: "./CommonHtml/reminder.html?wid=" +
  2672. str +
  2673. "&depId=" +
  2674. depId +
  2675. "&callid=" +
  2676. $(".hidCallID").val() +
  2677. "", //iframe的url,no代表不显示滚动条
  2678. title: "催单内容",
  2679. area: ["40%", "40%"], //宽高
  2680. });
  2681. }
  2682. //跳转超期共单列表
  2683. $(".surIcon").click(function() {
  2684. top.$("iframe:visible")[0].src = "./Appeal/expiredWorkOrders.html";
  2685. });
  2686. //右上角消息列表
  2687. function rightUp() {
  2688. helper.init.isload = 0;
  2689. $(".drm").html("");
  2690. $.ajax({
  2691. type: "get",
  2692. url: huayi.config.callcenter_url + "Index/GetNoDealOrder",
  2693. async: true,
  2694. dataType: "json",
  2695. data: {
  2696. token: $.cookie("token"),
  2697. top: 5,
  2698. //mid:$('.mid').val()
  2699. },
  2700. success: function(data) {
  2701. helper.init.isload = 1;
  2702. $(".mid").val(data.maxid);
  2703. // helper.cookies.set("mid", data.maxid, 7);
  2704. $(".xx_count").html(data.total);
  2705. $(".sur_count").html(data.timeoutcount);
  2706. $("#cqorder").val(data.timeoutcount);
  2707. if(data.rows) {
  2708. $.each(data.rows, function(i, n) {
  2709. if(i < 10) {
  2710. $(
  2711. "<li>" +
  2712. '<a href="javaScript:;" class="xx" onclick="ckxq(' +
  2713. n.F_WorkOrderId +
  2714. ')">' +
  2715. '<div class="tipCon">' +
  2716. n.F_ComContent +
  2717. "</div>" +
  2718. '<div class="order_time clearfix">' +
  2719. '<span class="work_order">订单号:' +
  2720. n.F_WorkOrderId +
  2721. "</span>" +
  2722. '<span class="ort">' +
  2723. n.F_CreateTime +
  2724. "</span>" +
  2725. "</div>" +
  2726. '</a></li><li class="divider"></li>'
  2727. ).appendTo(".drm");
  2728. }
  2729. });
  2730. }
  2731. $(
  2732. '<li><a href="javaScript:;" class="seeMore" onclick="goDC()">' +
  2733. '<div class="order_time clearfix">' +
  2734. '<span class="work_order">查看更多</span>' +
  2735. '<span class="ort"> ' +
  2736. ">>" +
  2737. "</span>" +
  2738. "</div>" +
  2739. "</a></li>"
  2740. ).appendTo(".drm");
  2741. },
  2742. });
  2743. }
  2744. function goDC() {
  2745. top.$("iframe:visible")[0].src = "Business/WorkDC.html";
  2746. }
  2747. //右下角消息弹框
  2748. function rightDown() {
  2749. helper.init.isload = 0;
  2750. var tota = 0;
  2751. $.ajax({
  2752. type: "get",
  2753. url: huayi.config.callcenter_url + "Index/GetNoDealWorkTotal",
  2754. async: true,
  2755. dataType: "json",
  2756. data: {
  2757. token: $.cookie("token"),
  2758. },
  2759. success: function(data) {
  2760. helper.init.isload = 1;
  2761. $(".rightDown_list").html("");
  2762. var con = data.data;
  2763. if(con.length > 0) {
  2764. con.push({
  2765. state: 15,
  2766. con: $("#cqorder").val()
  2767. });
  2768. }
  2769. $(con).each(function(i, n) {
  2770. var sts = "";
  2771. switch(n.state) {
  2772. case 0:
  2773. sts = "待处理";
  2774. break;
  2775. case 1:
  2776. sts = "待交办";
  2777. break;
  2778. case 2:
  2779. sts = "待查收";
  2780. break;
  2781. case 3:
  2782. sts = "退回审核中";
  2783. break;
  2784. case 4:
  2785. sts = "办理中(主办)";
  2786. break;
  2787. case 5:
  2788. sts = "延时审核中";
  2789. break;
  2790. case 6:
  2791. sts = "待回访";
  2792. break;
  2793. case 7:
  2794. sts = "已回访";
  2795. break;
  2796. case 8:
  2797. sts = "重办中";
  2798. break;
  2799. case 9:
  2800. sts = "已结案";
  2801. break;
  2802. case 10:
  2803. sts = "办理中(协办)";
  2804. break;
  2805. case 11:
  2806. sts = "待处理";
  2807. break;
  2808. case 12:
  2809. sts = "待审核";
  2810. break;
  2811. case 13:
  2812. sts = "待督办";
  2813. break;
  2814. case 15:
  2815. sts = "超期工单";
  2816. break;
  2817. case 16:
  2818. sts = "重办驳回";
  2819. break;
  2820. default:
  2821. sts = "其他";
  2822. break;
  2823. }
  2824. $(
  2825. '<li onclick="turnTo(this)">' +
  2826. '<a href="javaScript:;" data-index="' +
  2827. n.state +
  2828. '">' +
  2829. "<div>" +
  2830. sts +
  2831. '<span class="pull-right text-muted small">' +
  2832. n.con +
  2833. "条</span>" +
  2834. "</div>" +
  2835. "</a>" +
  2836. "</li>"
  2837. ).appendTo(".rightDown_list");
  2838. tota = tota + parseInt(n.con);
  2839. });
  2840. $(".messageTotal").html(tota);
  2841. },
  2842. });
  2843. }
  2844. function turnTo(a) {
  2845. var state = $(a).children("a").attr("data-index");
  2846. switch(state) {
  2847. case "0":
  2848. $("iframe:visible")[0].src = "Business/ZXDCL.html";
  2849. break;
  2850. case "1":
  2851. $("iframe:visible")[0].src =
  2852. "Business/LeaderDCL.html?states=" + state;
  2853. break; //代交办
  2854. case "2":
  2855. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2856. break; //待查收
  2857. case "3":
  2858. $("iframe:visible")[0].src =
  2859. "Business/LeaderDCL.html?states=" + state;
  2860. break; //退回审核中
  2861. case "4":
  2862. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2863. break; //办理中(主办)
  2864. case "5":
  2865. $("iframe:visible")[0].src =
  2866. "Business/LeaderDCL.html?states=" + state;
  2867. break; //延时审核中
  2868. case "6":
  2869. $("iframe:visible")[0].src = "Business/ZXDCL.html?states=" + state;
  2870. break;
  2871. case "7":
  2872. $("iframe:visible")[0].src =
  2873. "Business/LeaderDCL.html?states=" + state;
  2874. break; //已回访
  2875. case "8":
  2876. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2877. break; //重办中
  2878. case "10":
  2879. $("iframe:visible")[0].src =
  2880. "Business/WorkDCCO.html?states=" + state;
  2881. break; //办理中协办
  2882. case "11":
  2883. $("iframe:visible")[0].src = "Business/WorkDC_EJ.html";
  2884. break; //办理中协办
  2885. case "12":
  2886. $("iframe:visible")[0].src = "Appeal/toAuditList.html";
  2887. break; //待审核
  2888. case "13":
  2889. $("iframe:visible")[0].src = "Appeal/toSupervList.html";
  2890. break; //待督办
  2891. case "15":
  2892. $("iframe:visible")[0].src = "Appeal/expiredWorkOrders.html";
  2893. break; //超期工单
  2894. case "16":
  2895. $("iframe:visible")[0].src = "Business/LeaderBH.html";
  2896. break; //重办驳回工单
  2897. default:
  2898. sts = "其他";
  2899. break;
  2900. }
  2901. }
  2902. ///拖拽效果
  2903. //拖动事件
  2904. var box = document.getElementById("box");
  2905. //鼠标按下的函数
  2906. box.onmousedown = function(ev) {
  2907. var oEvent = ev || event;
  2908. //求出鼠标和box的位置差值
  2909. var x = oEvent.clientX - box.offsetLeft;
  2910. var y = oEvent.clientY - box.offsetTop;
  2911. //鼠标移动的函数
  2912. //把事件加在document上,解决因为鼠标移动太快时,
  2913. //鼠标超过box后就没有了拖拽的效果的问题
  2914. document.onmousemove = function(ev) {
  2915. var oEvent = ev || event;
  2916. //保证拖拽框一直保持在浏览器窗口内部,不能被拖出的浏览器窗口的范围
  2917. var l = oEvent.clientX - x;
  2918. var t = oEvent.clientY - y;
  2919. if(l < 0) {
  2920. l = 0;
  2921. } else if(l > document.documentElement.clientWidth - box.offsetWidth) {
  2922. l = document.documentElement.clientWidth - box.offsetWidth;
  2923. }
  2924. if(t < 0) {
  2925. t = 0;
  2926. } else if(
  2927. t >
  2928. document.documentElement.clientHeight - box.offsetHeight
  2929. ) {
  2930. t = document.documentElement.clientHeight - box.offsetHeight;
  2931. }
  2932. box.style.left = l + "px";
  2933. box.style.top = t + "px";
  2934. };
  2935. //鼠标抬起的函数
  2936. document.onmouseup = function() {
  2937. document.onmousemove = null;
  2938. document.onmouseup = null;
  2939. };
  2940. //火狐浏览器在拖拽空div时会出现bug
  2941. //return false阻止默认事件,解决火狐的bug
  2942. // return false;
  2943. };
  2944. function messages(type) {
  2945. if(!type) {
  2946. type = $(".right-tab li.active").index();
  2947. }
  2948. var html = $("#tab-" + (type + 1)).find(".chat_box");
  2949. html.html("");
  2950. helper.init.isload = 0;
  2951. $.ajax({
  2952. type: "get",
  2953. url: huayi.config.callcenter_url + "Index/GetChatLists",
  2954. async: true,
  2955. dataType: "json",
  2956. data: {
  2957. token: $.cookie("token"),
  2958. isread: type,
  2959. top: 50,
  2960. fromid: 0,
  2961. },
  2962. success: function(data) {
  2963. helper.init.isload = 1;
  2964. $("#tab-1").find(".message_count").html(data.total);
  2965. if(type == 0) {
  2966. if(data.total == 0) {
  2967. $(".readed").hide();
  2968. } else {
  2969. $(".readed").show();
  2970. }
  2971. $(".close_chat").show();
  2972. }
  2973. $(data.rows).each(function(i, n) {
  2974. var str = "";
  2975. str =
  2976. '<div class="sidebar-message">' +
  2977. '<a href="#">' +
  2978. '<div class="pull-left text-center">' +
  2979. '<img alt="image" class="img-circle message-avatar" src="img/chat_pic.jpg">' +
  2980. '<div class="m-t-xs">' +
  2981. n.F_UserName +
  2982. "</div>" +
  2983. "</div>" +
  2984. '<div class="media-body">' +
  2985. '<div class="chat_content">' +
  2986. GetCont(n.Content) +
  2987. "</div>" +
  2988. '<small class="text-muted">' +
  2989. n.CreateDate +
  2990. "</small>" +
  2991. '<span class="reply" data-FromUserId="' +
  2992. n.FromUserId +
  2993. '" data-ToUserId="' +
  2994. n.ToUserId +
  2995. '" data-roleId="' +
  2996. n.F_RoleId +
  2997. '" onclick="resply(this)">回复</span>';
  2998. if(n.IsRead != 1) {
  2999. str +=
  3000. '<span class="reply close_chat" data-index="' +
  3001. n.Id +
  3002. '" onclick="closed(this)">关闭</span>';
  3003. }
  3004. "</div>" + "</a>" + "</div>";
  3005. html.append(str);
  3006. });
  3007. },
  3008. });
  3009. }
  3010. function closed(a) {
  3011. var id = $(a).attr("data-index");
  3012. $.ajax({
  3013. type: "post",
  3014. url: huayi.config.callcenter_url + "Index/CloseChat",
  3015. async: true,
  3016. dataType: "json",
  3017. data: {
  3018. token: $.cookie("token"),
  3019. id: id,
  3020. },
  3021. success: function(data) {
  3022. if(data.total > 0) {
  3023. messages();
  3024. } else {
  3025. layer.msg("关闭消息失败!");
  3026. }
  3027. },
  3028. });
  3029. }
  3030. function resply(a) {
  3031. var userId = $(a).attr("data-FromUserId");
  3032. var toId = $(a).attr("data-ToUserId");
  3033. var roleId = $(a).attr("data-roleId");
  3034. layer.open({
  3035. type: 2,
  3036. content: "replyChat.html?userId=" +
  3037. userId +
  3038. "&roleId=" +
  3039. roleId +
  3040. "&toId=" +
  3041. toId, //iframe的url,no代表不显示滚动条
  3042. title: "回复消息",
  3043. area: ["50%", "60%"], //宽高
  3044. });
  3045. }
  3046. //登陆弹窗函数
  3047. function login_DK() {
  3048. layer.open({
  3049. type: 2,
  3050. content: ["CommonHtml/elasticFrame.html", "no"], //iframe的url,no代表不显示滚动条
  3051. title: "提示",
  3052. area: ["25%", "55%"], //宽高
  3053. });
  3054. }
  3055. // 顶部消息
  3056. function showTopMsgs() {
  3057. $("#top_notices_lists").toggle();
  3058. }
  3059. // 获取顶部消息(只展示未读消息 0未读 1已读)
  3060. function getTopMsgs() {
  3061. helper.init.isload = 0;
  3062. $.getJSON(
  3063. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3064. token: $.cookie("token"),
  3065. smstype: 1,
  3066. },
  3067. function(result) {
  3068. if(result.state.toLowerCase() === "success") {
  3069. helper.init.isload = 1;
  3070. $("#top_notices_lists").empty();
  3071. result = result.data;
  3072. var str = "";
  3073. if(result && result.length) {
  3074. if(isFirstShowTopMsg) {
  3075. $("#top_notices_lists").hide();
  3076. isFirstShowTopMsg = false;
  3077. }
  3078. $("#top_notices_num").text(result.length);
  3079. if(result.length > 99) {
  3080. $("#top_notices_num").text(result.length);
  3081. }
  3082. for(var i = 0; i < result.length; i++) {
  3083. str +=
  3084. '<li class="top_notices_item">' +
  3085. '<span title="' +
  3086. result[i].SMS_Content +
  3087. '" class="top_notices_con">' +
  3088. result[i].SMS_Content +
  3089. "</span>" +
  3090. '<button type="button" class="btn btn-primary btn-sm" onclick="signRead(' +
  3091. result[i].SMS_Id +
  3092. ', event)">未读</button>' +
  3093. "</li>" +
  3094. '<li class="divider"></li>';
  3095. }
  3096. } else {
  3097. str =
  3098. '<li class="top_notices_item">' +
  3099. '<span class="top_notices_con">暂无消息!</span>' +
  3100. "</li>";
  3101. $("#top_notices_num").text(0);
  3102. }
  3103. $("#top_notices_lists").append(str);
  3104. $("#top_notices_lists").find(".divider:last").remove();
  3105. }
  3106. }
  3107. );
  3108. }
  3109. // 标记消息状态
  3110. function signRead(signid, e) {
  3111. e.stopPropagation();
  3112. layer.confirm(
  3113. "确认已读后该条消息将不再提示,请慎重", {
  3114. icon: 7,
  3115. btn: ["确认", "取消"], //按钮
  3116. },
  3117. function(index) {
  3118. $.ajax({
  3119. type: "get",
  3120. url: huayi.config.callcenter_url +
  3121. "InternalMessages/UpdateState",
  3122. dataType: "json",
  3123. async: true,
  3124. data: {
  3125. ids: signid,
  3126. state: 1, //状态,0未读 1已读
  3127. token: $.cookie("token"),
  3128. },
  3129. success: function(data) {
  3130. if(data.state.toLowerCase() === "success") {
  3131. // 更新顶部消息内容和数量
  3132. getTopMsgs();
  3133. $("#top_notices_lists").hide();
  3134. layer.close(index);
  3135. }
  3136. },
  3137. });
  3138. }
  3139. );
  3140. }
  3141. function getnew() {
  3142. helper.init.isload = 0;
  3143. $.getJSON(
  3144. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3145. token: $.cookie("token"),
  3146. smstype: 2,
  3147. },
  3148. function(result) {
  3149. helper.init.isload = 1;
  3150. if(result.state.toLowerCase() === "success") {
  3151. result = result.data;
  3152. var str = "";
  3153. $("#top_notices_lists1").empty();
  3154. if(result && result.length) {
  3155. $(".tan_ping").css("display", "block");
  3156. for(var i = 0; i < result.length; i++) {
  3157. var contant1 = result[i].SMS_Content.split("|")[0];
  3158. if(contant1.length > 68) {
  3159. contant2 = contant1.substr(0, 68) + "...";
  3160. } else {
  3161. contant2 = contant1;
  3162. }
  3163. var contant3 = result[i].SMS_Content.split("|")[1];
  3164. str +=
  3165. '<li class="top_notices_item top_notices_item1">' +
  3166. '<span title="有坐席向您索要关于“' +
  3167. contant1 +
  3168. "”的内容,截止至" +
  3169. contant3 +
  3170. ',请尽快处理" data_id="' +
  3171. result[i].SMS_Id +
  3172. '" class="top_notices_con1">有坐席向您索要关于“' +
  3173. contant2 +
  3174. '”的内容</span><br /><span class="top_notices_con1">截止至<i style="color:red;font-style:normal">' +
  3175. contant3 +
  3176. "</i>,请尽快处理</span>" +
  3177. // '<button type="button" class="btn btn-primary btn-sm" onclick="signRead('+ result[i].SMS_Id +', event)">未读</button>' +
  3178. "</li>" +
  3179. '<li class="divider"></li>';
  3180. }
  3181. } else {
  3182. str =
  3183. '<li class="top_notices_item">' +
  3184. '<span class="top_notices_con">暂无消息!</span>' +
  3185. "</li>";
  3186. }
  3187. $("#top_notices_lists1").append(str);
  3188. }
  3189. }
  3190. );
  3191. }
  3192. $("#know").on("click", function() {
  3193. var data_id = $(".top_notices_con1").attr("data_id");
  3194. Read(data_id, event);
  3195. $(".tan_ping").css("display", "none");
  3196. getnew();
  3197. });
  3198. //跳转索要列表
  3199. $("#chuli").on("click", function() {
  3200. var data_id = $(".top_notices_con1").attr("data_id");
  3201. Read(data_id, event);
  3202. $(".tan_ping").css("display", "none");
  3203. getnew();
  3204. $("iframe:visible")[0].src = "zhiShiKu/askRecords1.html";
  3205. });
  3206. function Read(signid, e) {
  3207. e.stopPropagation();
  3208. $.ajax({
  3209. type: "get",
  3210. url: huayi.config.callcenter_url + "InternalMessages/UpdateState",
  3211. dataType: "json",
  3212. async: true,
  3213. data: {
  3214. ids: signid,
  3215. state: 1, //状态,0未读 1已读
  3216. token: $.cookie("token"),
  3217. },
  3218. success: function(data) {
  3219. if(data.state.toLowerCase() === "success") {
  3220. // 更新顶部消息内容和数量
  3221. getTopMsgs();
  3222. $("#top_notices_lists").hide();
  3223. // layer.close(index);
  3224. }
  3225. },
  3226. });
  3227. }
  3228. // 获取工单数量
  3229. function workcount() {
  3230. $.getJSON(
  3231. huayi.config.callcenter_url + "WorkOrder/GetDWCount", {
  3232. token: $.cookie("token"),
  3233. },
  3234. function(result) {
  3235. if(result.state.toLowerCase() == "success") {
  3236. var data = result.data.DWCount[0];
  3237. $(".YWJD_DCLS").text(data.DaiBan); // 待办事项
  3238. $(".WorkTHCB").text(data.TuiHui); // 退回重办
  3239. $(".workOverdue").text(data.ChaoQi); // 超期工单
  3240. $(".WorkXJDWTH").text(data.XiaJiTH); // 下级单位退回
  3241. $(".WorkYBLTJ").text(data.DaiShenHen); // 待审核下级单位
  3242. $(".WorkTHBJJ").text(data.TuiHuiJuJue); // 退回被拒绝
  3243. $(".WorkYSBJJ").text(data.YanShiJuJue); // 延时被拒绝
  3244. $(".UnsuccessfulLevel2").text(data.YiBsnWeiGuo); // 已办未果
  3245. $(".superviseCommission").text(data.DB); // 督办工单
  3246. }
  3247. }
  3248. );
  3249. }
  3250. function domainPrompt() {
  3251. var content =
  3252. '<div style="padding: 20px; font-size: 30px; line-height: 40px;">为了系统平台的安全考虑,系统登录地址改为:<a href="http://12345rx.zwfw.anyang.gov.cn:9999/home.html" target="block">http://12345rx.zwfw.anyang.gov.cn:9999/home.html</a>,新系统地址5月28日开始正式使用,老系统将于6月5日正式停止访问,请互相转告,谢谢!</div>';
  3253. if(window.location.host === "125.45.12.146:9999") {
  3254. layer.open({
  3255. type: 1,
  3256. title: "提示",
  3257. content: content, //这里content是一个普通的String
  3258. area: ["50%", "50%"],
  3259. });
  3260. }
  3261. }
  3262. $("#hangUpEvaluation").click(function() {
  3263. satisfactionEvaluationFun();
  3264. });
  3265. function satisfactionEvaluationFun() {
  3266. obj.Type = "TurnIvr";
  3267. obj.AgentID = $.cookie("zx_user");
  3268. obj.AgentExten = $.cookie("extno");
  3269. obj.IvrName = "MYD";
  3270. obj.IvrPos = "1";
  3271. Send();
  3272. }
  3273. // 多媒体提示信息
  3274. function multimediaPrompt(roleCode) {
  3275. if(roleCode === "MTDD") {
  3276. $.ajax({
  3277. type: "get",
  3278. url: huayi.config.callcenter_url + "Info/GetMultiCount",
  3279. dataType: "json",
  3280. async: true,
  3281. data: {
  3282. token: $.cookie("token"),
  3283. },
  3284. success: function(data) {
  3285. if(data.state.toLowerCase() === "success") {
  3286. var data = data.data
  3287. var content =
  3288. '<div style="padding: 20px; font-size: 20px; line-height: 40px;"><p><ul>' +
  3289. '<li>当日来信:' + data.lxcount[0].Column1 + '</li>' +
  3290. '<li>退件数量:' + data.thcount[0].Column1 + '</li>' +
  3291. '<li>延期数量:' + data.yscount[0].Column1 + '</li>' +
  3292. '<li>办结数量:' + data.bjcount[0].Column1 + '</li>' +
  3293. '</ul></p></div>';
  3294. layer.open({
  3295. type: 1,
  3296. title: "提示",
  3297. content: content, //这里content是一个普通的String
  3298. area: ["25%", "30%"],
  3299. });
  3300. }
  3301. },
  3302. });
  3303. }
  3304. }
  3305. function getReactionCategory(roleCode, pid = 38) {
  3306. // var roleCode = $.cookie("code");
  3307. // 供暖专员只获取供暖问题
  3308. if(roleCode === "GNZY") {
  3309. pid = 2460;
  3310. } else {
  3311. pid = 38;
  3312. }
  3313. $.get(
  3314. huayi.config.callcenter_url + "Dictionary/GetZTreeNew", {
  3315. token: $.cookie("token"),
  3316. pid: pid,
  3317. },
  3318. function(result) {
  3319. result = $.parseJSON(result);
  3320. var content = JSON.parse(result.data);
  3321. layui.use("dropdown", function() {
  3322. var dropdown = layui.dropdown;
  3323. dropdown.render({
  3324. elem: "#reflectCategory", //可绑定在任意元素中,此处以上述按钮为例
  3325. data: content,
  3326. id: "reflectCategory",
  3327. //菜单被点击的事件
  3328. click: function(obj) {
  3329. $("#reflectCategory").val(obj.title);
  3330. $("#PID").val(obj.id);
  3331. },
  3332. });
  3333. });
  3334. }
  3335. );
  3336. }
  3337. function getSearchReactionCategory(key) {
  3338. $("#reflectCategoryList").empty();
  3339. $.get(
  3340. huayi.config.callcenter_url + "Dictionary/GetKeyListNew", {
  3341. token: $.cookie("token"),
  3342. key: key,
  3343. },
  3344. function(result) {
  3345. result = $.parseJSON(result);
  3346. if(result.state.toLowerCase() === "success") {
  3347. var content = result.data;
  3348. if(content.length > 0) {
  3349. content.forEach(function(e, i) {
  3350. $(
  3351. "<li index='" +
  3352. e.id +
  3353. "' indexName='" +
  3354. e.name +
  3355. "'>" +
  3356. e.names +
  3357. "</li>"
  3358. ).appendTo("#reflectCategoryList");
  3359. });
  3360. } else {
  3361. $("<li index='' indexName=''>没有相关数据</li>").appendTo(
  3362. "#reflectCategoryList"
  3363. );
  3364. }
  3365. }
  3366. }
  3367. );
  3368. }
  3369. function debounce(fun, delay) {
  3370. return function(args) {
  3371. var that = this;
  3372. var _args = args;
  3373. clearTimeout(fun.id);
  3374. fun.id = setTimeout(function() {
  3375. fun.call(that, _args);
  3376. }, delay);
  3377. };
  3378. }
  3379. // 监听浏览器关闭
  3380. window.onunload = function(e) {
  3381. logout();
  3382. return;
  3383. };
  3384. //获取知识库消息
  3385. setInterval(getnew, 180000);