Bez popisu

WorkIsproresultOtherPhone.html 50KB

123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192193194195196197198199200201202203204205206207208209210211212213214215216217218219220221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400401402403404405406407408409410411412413414415416417418419420421422423424425426427428429430431432433434435436437438439440441442443444445446447448449450451452453454455456457458459460461462463464465466467468469470471472473474475476477478479480481482483484485486487488489490491492493494495496497498499500501502503504505506507508509510511512513514515516517518519520521522523524525526527528529530531532533534535536537538539540541542543544545546547548549550551552553554555556557558559560561562563564565566567568569570571572573574575576577578579580581582583584585586587588589590591592593594595596597598599600601602603604605606607608609610611612613614615616617618619620621622623624625626627628629630631632633634635636637638639640641642643644645646647648649650651652653654655656657658659660661662663664665666667668669670671672673674675676677678679680681682683684685686687688689690691692693694695696697698699700701702703704705706707708709710711712713714715716717718719720721722723724725726727728729730731732733734735736737738739740741742743744745746747748749750751752753754755756757758759760761762763764765766767768769770771772773774775776777778779780781782783784785786787788789790791792793794795796797798799800801802803804805806807808809810811812813814815816817818819820821822823824825826827828829830831832833834835836837838839840841842843844845846847848849850851852853854855856857858859860861862863864865866867868869870871872873874875876877878879880881882883884885886887888889890891892893894895896897898899900901902903904905906907908909910911912913914915916917918919920921922923924925926927928929930931932933934935936937938939940941942943944945946947948949950951952953954955956957958959960961962963964965966967968969970971972973974975976977978979980981982983984985986987988989990991992993994995996997998999100010011002100310041005100610071008100910101011101210131014101510161017101810191020102110221023102410251026102710281029103010311032103310341035103610371038103910401041104210431044104510461047104810491050105110521053105410551056105710581059106010611062106310641065106610671068106910701071107210731074107510761077107810791080108110821083108410851086108710881089109010911092109310941095109610971098109911001101110211031104110511061107110811091110111111121113111411151116111711181119112011211122112311241125112611271128112911301131113211331134113511361137113811391140114111421143114411451146114711481149115011511152115311541155115611571158115911601161116211631164116511661167116811691170117111721173117411751176117711781179118011811182118311841185118611871188118911901191119211931194119511961197119811991200120112021203120412051206
  1. <!DOCTYPE html>
  2. <html>
  3. <head>
  4. <meta charset="UTF-8" />
  5. <title>工单查询</title>
  6. <script src="../Script/Common/huayi.load.js"></script>
  7. <link rel="stylesheet" href="../css/bootstrap-select.css" />
  8. <script src="../Script/Common/huayi.config.js"></script>
  9. <link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
  10. <link rel="stylesheet" href="../css/init.css" />
  11. <link rel="stylesheet" href="../js/layui/css/layui.css">
  12. <link rel="stylesheet" href="../css/WorkOrder/WorkOrderList.css">
  13. </head>
  14. <body class="gray-bg">
  15. <div class="wrapper wrapper-content animated fadeInRight">
  16. <div class="daoHang clearfix">
  17. <div class="dhLeft">
  18. <sapn>
  19. <i class="syIcon"></i>位置:
  20. <a href="javaScript:;" id="ReIndex">首页</a>&gt;
  21. <a href="javaScript:;">工单处理</a>&gt;
  22. <a href="" class="nowPosition">已办未果</a>
  23. </sapn>
  24. </div>
  25. <div class="dhRight">
  26. <a href="" title="刷新"><i class="fa fa-refresh"></i></a>
  27. </div>
  28. </div>
  29. <div style="padding: 10px" class="tj_content clearFix">
  30. <div style="padding: 10px" class="tj_content clearFix">
  31. <div>
  32. <span>【搜索信息】</span>
  33. <div class="box_content">
  34. <table id="sqzx" style="width: 100%" border="0" cellspacing="0" cellpadding="0">
  35. <tr>
  36. <th>工单来源:</th>
  37. <td>
  38. <select class="form-control" id="source"></select>
  39. </td>
  40. <th>来电号码:</th>
  41. <td>
  42. <input type="text" id="tel" class="form-control" placeholder="请输入来电号码" />
  43. </td>
  44. <th>来电时间:</th>
  45. <td colspan="3">
  46. <input id="starttime" class="photo x-color laydate-icon" type="text"
  47. autocomplete="off" style="height: 35px;" />-<input id="endtime"
  48. class="photo x-color laydate-icon" type="text" autocomplete="off"
  49. style="height: 35px;" />
  50. </td>
  51. </tr>
  52. <tr>
  53. <th>事项编号:</th>
  54. <td>
  55. <input type="text" placeholder="输入工单号" id="wids" class="form-control" />
  56. </td>
  57. <th><span class="nameJustified">来电人:</span></th>
  58. <td>
  59. <input type="text" id="name" class="form-control" autocomplete="off" />
  60. </td>
  61. <th>办理时间:</th>
  62. <td colspan="3">
  63. <input id="dealstarttime" class="photo x-color laydate-icon" type="text"
  64. autocomplete="off" style="height: 35px;" />-<input id="dealstrendtime"
  65. class="photo x-color laydate-icon" type="text" autocomplete="off"
  66. style="height: 35px;" />
  67. </td>
  68. </tr>
  69. <tr>
  70. <th>工单标题:</th>
  71. <td>
  72. <input type="text" placeholder="输入工单标题" id="workOrderTitle" class="form-control" />
  73. </td>
  74. <th>受话坐席:</th>
  75. <td>
  76. <select id="ZX" name="select" class="selectpicker show-tick form-control" multiple
  77. data-live-search="true">
  78. <option value="">请选择坐席</option>
  79. </select>
  80. </td>
  81. <th>反映区域:</th>
  82. <td>
  83. <select class="form-control Min-width" id="sourceAreas"></select>
  84. </td>
  85. <td></td>
  86. <td></td>
  87. </tr>
  88. <tr>
  89. <th>来电内容:</th>
  90. <td>
  91. <input type="text" placeholder="输入来电内容" id="workOrderContent"
  92. class="form-control" />
  93. </td>
  94. <th><span class="nameJustified">审核员:</span></th>
  95. <td>
  96. <select id="yardman" name="select" class="selectpicker show-tick form-control"
  97. multiple data-live-search="true">
  98. <option value="">
  99. 请选择调度员
  100. </option>
  101. </select>
  102. </td>
  103. <th>处理类型:</th>
  104. <td>
  105. <select class="form-control Min-width" id="dealtype">
  106. <option value="">请选择</option>
  107. <option value="0">网络转派</option>
  108. <option value="1">当即办理</option>
  109. </select>
  110. </td>
  111. </tr>
  112. <tr>
  113. <th>办理结果:</th>
  114. <td>
  115. <input type="text" placeholder="输入办理结果" id="workOrderProcessingResult"
  116. class="form-control" />
  117. </td>
  118. <th>工单状态:</th>
  119. <td>
  120. <select name="" id="state" class="form-control">
  121. <option selected="selected" value="">
  122. 请选择
  123. </option>
  124. <option value="0">新工单</option>
  125. <option value="1">待交办</option>
  126. <!-- <option value="10">待审核</option> -->
  127. <option value="2">待查收</option>
  128. <option value="3">
  129. 退回审核中
  130. </option>
  131. <option value="4">办理中</option>
  132. <option value="5">
  133. 延时审核中
  134. </option>
  135. <option value="6">已办理</option>
  136. <!-- <option value="7">已回访</option> -->
  137. <option value="11">
  138. 重办待交办
  139. </option>
  140. <option value="13">重办驳回</option>
  141. <option value="8">重办中</option>
  142. <option value="9">已结案</option>
  143. </select>
  144. </td>
  145. <th>来电类型:</th>
  146. <td>
  147. <select class="form-control Min-width" id="type"></select>
  148. <botton class="btns Seach">搜索</botton>
  149. </td>
  150. </tr>
  151. <tr>
  152. <th>承办单位:</th>
  153. <td style="position: relative">
  154. <div class="inpBox">
  155. <input type="text" class="inps" onkeyup="darptSearch()" />
  156. <i class="Cleans fa fa-close"></i>
  157. <i class="xl xl_one"></i>
  158. <div class="addTree xlAdd">
  159. <ul id="addTreeDemo" class="ztree"></ul>
  160. </div>
  161. </div>
  162. <div class="selDpart1">
  163. <ul id="sponsor"></ul>
  164. </div>
  165. </td>
  166. <th>反映类别:</th>
  167. <td style="position: relative;">
  168. <div class="inpBox">
  169. <input type="text" class="inpsReactionCategory" />
  170. <input type="hidden" id="keyid" />
  171. <i class="CleansReactionCategory fa fa-close"></i>
  172. <i class="xlReactionCategory xl_one"></i>
  173. <div class="addTreeReactionCategory xlAddReactionCategory">
  174. <ul id="addTreeDemoReactionCategory" class="ztree"></ul>
  175. </div>
  176. </div>
  177. </td>
  178. <th>是否公开:</th>
  179. <td>
  180. <select id="isopen" class="form-control Min-width" name="select">
  181. <option value="">
  182. 请选择是否公开
  183. </option>
  184. <option value="0">
  185. 未公开
  186. </option>
  187. <option value="1">
  188. 已公开
  189. </option>
  190. </select>
  191. <botton class="btns Export">导出</botton>
  192. </td>
  193. </tr>
  194. <tr>
  195. <th>三方通话:</th>
  196. <td>
  197. <select id="threeWayCall" class="form-control" name="select">
  198. <option value="">
  199. 请选择是否三方通话
  200. </option>
  201. <option value="1">
  202. </option>
  203. <option value="0">
  204. </option>
  205. </select>
  206. </td>
  207. <th>分管领导:</th>
  208. <td>
  209. <select id="leaderCharge" class="form-control" name="select">
  210. <option value="">
  211. 请选择
  212. </option>
  213. <option value="省长">
  214. 省长
  215. </option>
  216. <option value="市长">
  217. 市长
  218. </option>
  219. </select>
  220. </td>
  221. <th>查询类型:</th>
  222. <td>
  223. <select id="islike" class="form-control Min-width" name="select">
  224. <option value="1">
  225. 模糊查询
  226. </option>
  227. <option value="0">
  228. 精确查询
  229. </option>
  230. </select>
  231. </td>
  232. </tr>
  233. </table>
  234. </div>
  235. </div>
  236. <div>
  237. <ul class="nav nav-tabs ul_tab" role="tablist">
  238. <li class="active">
  239. <a>未追加回复</a>
  240. </li>
  241. <li>
  242. <a>已追加回复</a>
  243. </li>
  244. </ul>
  245. <div style="width: 100%; padding: 10px">
  246. <table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams"
  247. data-pagination="true">
  248. <thead>
  249. <tr>
  250. <th data-formatter="serialNumber" data-align="center">
  251. 序号
  252. </th>
  253. <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">
  254. 工单单号
  255. </th>
  256. <th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">
  257. 诉求标题
  258. </th>
  259. <th data-field="DeptName" data-align="center">
  260. 承办单位
  261. </th>
  262. <!-- <th data-field="OtherDeptName" data-align="center">
  263. 协办单位
  264. </th> -->
  265. <th data-field="UserName" data-align="center">
  266. 受理人
  267. </th>
  268. <th data-field="F_WorkState" data-align="center" data-formatter="States">
  269. 办理状态
  270. </th>
  271. <th data-field="OverState" data-formatter="OverTime" data-align="center">
  272. 时限
  273. </th>
  274. <th data-field="LimitTime" data-formatter="BanTime" data-align="center">
  275. 办理时限
  276. </th>
  277. <!--<th data-field="FilePath" data-formatter="setCode" data-align="center">
  278. 录音
  279. </th>-->
  280. <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">
  281. 操作
  282. </th>
  283. </tr>
  284. </thead>
  285. <tbody class="list"></tbody>
  286. </table>
  287. </div>
  288. </div>
  289. </div>
  290. </div>
  291. <!--下载框-->
  292. <div class="t-shade lyxz">
  293. <div class="shade_k">
  294. <div class="shade_title">
  295. <span>录音播放与下载<srong class="cknum"></srong></span>
  296. <span class="setwin gbly"><a>x</a></span>
  297. </div>
  298. <div class="shade_content">
  299. <div class="Ly_box audiojs"></div>
  300. </div>
  301. </div>
  302. </div>
  303. <input type="hidden" id="PID" />
  304. <input type="hidden" id="Dpment" />
  305. </div>
  306. <script src="../js/layui/layui.js"></script>
  307. <script src="../js/bootstrap-select.js"></script>
  308. <script src="../css/laydate/laydate.js"></script>
  309. <script src="../My97DatePicker/WdatePicker.js"></script>
  310. <script src="../js/zTree/jquery.ztree.core.js"></script>
  311. <script src="../js/search/screen.js"></script>
  312. <script src="../js/WorkOrder/WorkOrderList.js"></script>
  313. <script>
  314. var isproresult = 1
  315. $(document).ready(function () {
  316. var wid = helper.request.queryString("wid");
  317. if (wid) {
  318. $("#tel").val(wid);
  319. load();
  320. }
  321. laydate.skin('blue');
  322. laydate({
  323. elem: '#starttime',
  324. event: 'focus',
  325. istime: true,
  326. format: 'YYYY-MM-DD hh:mm:ss'
  327. });
  328. laydate({
  329. elem: '#endtime',
  330. event: 'focus',
  331. istime: true,
  332. format: 'YYYY-MM-DD hh:mm:ss'
  333. });
  334. $('.ul_tab li').click(function () {
  335. $(this).addClass("active").siblings().removeClass("active");
  336. var index = $(this).index();
  337. if (index === 0) {
  338. isproresult = 1;
  339. } else if (isproresult === 1) {
  340. isproresult = 2;
  341. }
  342. load();
  343. })
  344. load();
  345. });
  346. //关闭录音弹出
  347. $(".gbly").click(function () {
  348. $(".lyxz").removeClass("cx");
  349. $("audio")[0].pause();
  350. });
  351. $("#orderlist").on("click-row.bs.table", function (e, row, ele) {
  352. $(".success").removeClass("success"); //去除之前选中的行的,选中样式
  353. $(ele).addClass("success"); //添加当前选中的 success样式用于区别
  354. });
  355. //获取查询信息
  356. function load() {
  357. //坐席
  358. var usercodeID = "";
  359. var usercode_ = $("#ZX").val(); //坐席
  360. if (usercode_ != null) {
  361. $(usercode_).each(function (i, n) {
  362. var obj1 = "";
  363. obj1 = n + ",";
  364. usercodeID += obj1;
  365. });
  366. } else {
  367. usercodeID = "";
  368. }
  369. // 调度员
  370. var ddusercodeID = "";
  371. var ddusercode_ = $("#yardman").val(); //坐席
  372. if (ddusercode_ != null) {
  373. $(ddusercode_).each(function (i, n) {
  374. var obj2 = "";
  375. obj2 = n + ",";
  376. ddusercodeID += obj2;
  377. });
  378. } else {
  379. ddusercodeID = "";
  380. }
  381. //先销毁表格
  382. $("#orderlist").bootstrapTable("destroy");
  383. //初始化表格,动态从服务器加载数据
  384. $("#orderlist").bootstrapTable({
  385. method: "get", //使用get请求到服务器获取数据
  386. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  387. contentType: "application/x-www-form-urlencoded",
  388. striped: true, //表格显示条纹
  389. pagination: true, //启动分页
  390. pageSize: 10, //每页显示的记录数
  391. pageNumber: 1, //当前第几页
  392. pageList: [10, 20, 50, 100], //记录数可选列表
  393. search: false, //是否启用查询
  394. showColumns: false, //显示下拉框勾选要显示的列
  395. showRefresh: false, //显示刷新按钮
  396. sidePagination: "server", //表示服务端请求
  397. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  398. //设置为limit可以获取limit, offset, search, sort, order
  399. queryParamsType: "undefined",
  400. queryParams: function queryParams(params) {
  401. //设置查询参数
  402. //alert(params.pageNumber)
  403. var param = {
  404. page: params.pageNumber,
  405. pagesize: params.pageSize,
  406. isproresult: isproresult, // 已办未果
  407. workid: $("#wids").val(),
  408. // state: $("#state").val(), //=工单状态
  409. state: 6, //=工单状态
  410. type: $("#type").val(), //=工单类型
  411. //bigtype: $("#bigtype").val(), //=大类别
  412. //smalltype: $("#smalltype").val(), //=小类别
  413. key: $("#key").val(), //=关键字
  414. tel: $("#tel").val(), //=客户电话
  415. name: $("#name").val(), //=客户名称
  416. usercode: usercodeID, //=坐席工号
  417. ddusercode: ddusercodeID,
  418. keyid: $("#keyid").val(), //=关键词id
  419. source: $("#source").val(), //=来源&
  420. starttime: $("#starttime").val(), //=开始时间
  421. endtime: $("#endtime").val(), //=结束时间
  422. deptid: $("#PID").val(),
  423. type: $("#type").val(),
  424. dealtype: $("#dealtype").val(),
  425. sourcearea: $("#sourceAreas").val(), //区域
  426. ComTitle: $("#workOrderTitle").val().replace(/\s+/g, ""), // 工单标题
  427. ComContent: $("#workOrderContent").val().replace(/\s+/g, ""), // 工单内容
  428. Result: $("#workOrderProcessingResult").val().replace(/\s+/g, ""), // 办理结果
  429. dealstarttime: $("#dealstarttime").val(), //办理开始时间
  430. dealstrendtime: $("#dealstrendtime").val(), //办理结束时间
  431. isopen: $("#isopen").val(), // 是否公开
  432. business: $("#threeWayCall").val(), // 三方通话
  433. splituser: $("#leaderCharge").val(), // 分管领导
  434. islike: $("#islike").val(), // 查询类型
  435. jianhang: 0, // 多媒体
  436. phoneType: 1, //其他电话来电
  437. token: $.cookie("token"),
  438. };
  439. return param;
  440. },
  441. onLoadSuccess: function (data) {
  442. //加载成功时执行
  443. // layer.msg("加载成功");
  444. //console.log(data);
  445. },
  446. onLoadError: function () {
  447. //加载失败时执行
  448. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  449. },
  450. });
  451. }
  452. //状态
  453. function States(val, row) {
  454. var html = "";
  455. switch (val + "") {
  456. case "0":
  457. html = "新工单";
  458. if (row.F_IsReturn == 1) {
  459. html = "新工单(回退)";
  460. }
  461. break;
  462. case "1":
  463. html = "待交办";
  464. break;
  465. case "2":
  466. html = '<span style="color:#FF0000;">待查收</span>';
  467. break;
  468. case "3":
  469. html = "退回审核中";
  470. break;
  471. case "4":
  472. html = "办理中";
  473. break;
  474. case "5":
  475. html = "延时审核";
  476. break;
  477. case "6":
  478. html = "已办理";
  479. break;
  480. case "7":
  481. html = "已回访";
  482. break;
  483. case "8":
  484. html = "重办中";
  485. break;
  486. case "9":
  487. html = "已结案";
  488. break;
  489. case "10":
  490. html = "待审核";
  491. break;
  492. case "11":
  493. html = "重办待交办";
  494. break;
  495. // case '12':
  496. // html = '待审核';
  497. // break;
  498. case "13":
  499. html = "重办驳回";
  500. break;
  501. }
  502. return html;
  503. }
  504. //音频
  505. function setCode(val) {
  506. if (val) {
  507. return (
  508. '<div class="imgs" style="cursor: pointer;">' +
  509. '<img src="../img/vice.png" alt="" onclick= "helper.luyin.view(this)" item="' +
  510. val +
  511. '" />' +
  512. "</div>"
  513. );
  514. } else {
  515. return "";
  516. }
  517. }
  518. //编号
  519. function serialNumber(val, row, index) {
  520. return index + 1;
  521. }
  522. function GetCont(val) {
  523. if (val) {
  524. var str = "<div ";
  525. if (val.length > 10) {
  526. str = str + ' title="' + val + '" ';
  527. val = val.substr(0, 10) + "...";
  528. }
  529. return str + ">" + val + "</div>";
  530. } else {
  531. return "";
  532. }
  533. }
  534. //操作
  535. function Dispose(val, row) {
  536. var Rows = row.Buttons;
  537. var html = "";
  538. for (var i = 0; i < Rows.length; i++) {
  539. var html1 = huayi.config.arr[Rows[i].key * 1 - 1];
  540. if (html1) {
  541. html1 = html1.replace("data", val);
  542. html1 = html1.replace("isProtect", row.F_IsProtect);
  543. html1 = html1.replace("row", row.F_MainDeptId);
  544. }
  545. html += html1;
  546. }
  547. return html;
  548. }
  549. //查看详情
  550. function ckxq(str) {
  551. layer.open({
  552. type: 2,
  553. // content: "../CommonHtml/lawsuits.html?wid=" + str, //iframe的url,no代表不显示滚动条
  554. content: "../CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  555. title: "工单详情",
  556. area: ["100%", "100%"], //宽高
  557. });
  558. }
  559. //时限
  560. function OverTime(val, row) {
  561. if (val == 1) {
  562. return (
  563. '<div class="" style="cursor: pointer;">' +
  564. '<span class="Greens">' +
  565. row.GapTime +
  566. "</span>" +
  567. "</div>"
  568. );
  569. } else if (val == 2) {
  570. return (
  571. '<div class="" style="cursor: pointer;">' +
  572. '<span class="Yellows">' +
  573. row.GapTime +
  574. "</span>" +
  575. "</div>"
  576. );
  577. } else if (val == 3) {
  578. return (
  579. '<div class="" style="cursor: pointer;">' +
  580. '<span class="Reds">' +
  581. row.GapTime +
  582. "</span>" +
  583. "</div>"
  584. );
  585. }
  586. }
  587. //办理时限
  588. function BanTime(val) {
  589. if (val) {
  590. var time = val.substring(0, val.indexOf(" "));
  591. return (
  592. '<div class="" style="cursor: pointer;">' +
  593. "<span>" +
  594. time +
  595. "</span>" +
  596. "</div>"
  597. );
  598. }
  599. }
  600. //派单
  601. function pd(str) {
  602. layer.open({
  603. type: 2,
  604. content: "../CommonHtml/handle.html?wid=" + str, //iframe的url,no代表不显示滚动条
  605. title: "办理工单",
  606. area: ["87%", "80%"], //宽高
  607. });
  608. }
  609. //处理审核
  610. function auditdeal(str) {
  611. layer.open({
  612. type: 2,
  613. content: "../CommonHtml/processing_audit.html?wid=" + str, //iframe的url,no代表不显示滚动条
  614. title: "处理审核",
  615. area: ["80%", "80%"], //宽高
  616. });
  617. }
  618. //编辑
  619. function bj(str) {
  620. layer.open({
  621. type: 2,
  622. content: "../CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  623. title: "编辑工单",
  624. area: ["96%", "80%"], //宽高
  625. });
  626. }
  627. //删除
  628. function move(str) {
  629. layer.confirm(
  630. "确定删除工单?", {
  631. btn: ["是", "否"], //按钮
  632. },
  633. function () {
  634. $.post(
  635. huayi.config.callcenter_url +
  636. "WorkOrder/DelWorkOrder", {
  637. ids: str,
  638. token: $.cookie("token"),
  639. },
  640. function (result) {
  641. result = JSON.parse(result);
  642. if (result.state.toLowerCase() == "success") {
  643. debugger;
  644. layer.msg("删除成功");
  645. $("#orderlist").bootstrapTable("refresh");
  646. }
  647. }
  648. );
  649. }
  650. );
  651. }
  652. //提交
  653. function tj(str) {
  654. layer.confirm(
  655. "确定要提交工单么?", {
  656. btn: ["确定", "取消"], //按钮
  657. },
  658. function () {
  659. //请求后台数据
  660. /*发送请求*/
  661. $.post(
  662. huayi.config.callcenter_url +
  663. "WorkOrder/SubmitWorkOrder", {
  664. ids: str,
  665. token: $.cookie("token"),
  666. },
  667. function (result) {
  668. result = JSON.parse(result);
  669. if (result.state.toLowerCase() == "success") {
  670. layer.msg("提交成功");
  671. $("#orderlist").bootstrapTable("refresh");
  672. //load();
  673. }
  674. }
  675. );
  676. }
  677. );
  678. }
  679. //交办
  680. function jb(str) {
  681. layer.open({
  682. type: 2,
  683. content: "../CommonHtml/jiaoban.html?wid=" + str, //iframe的url,no代表不显示滚动条
  684. title: "工单交办",
  685. area: ["87%", "80%"], //宽高
  686. });
  687. }
  688. //领导批示
  689. function lader(str) {
  690. layer.open({
  691. type: 2,
  692. content: "../CommonHtml/Leader.html?wid=" + str, //iframe的url,no代表不显示滚动条
  693. title: "领导批示",
  694. area: ["60%", "80%"], //宽高
  695. });
  696. }
  697. //市长批示
  698. function city(str) {
  699. layer.open({
  700. type: 2,
  701. content: "../CommonHtml/shizhang.html?wid=" + str, //iframe的url,no代表不显示滚动条
  702. title: "市长批示",
  703. area: ["60%", "80%"], //宽高
  704. });
  705. }
  706. //办理
  707. function bl(str, isProtect) {
  708. layer.open({
  709. type: 2,
  710. content: "../CommonHtml/banli.html?wid=" +
  711. str +
  712. "&isProtect=" +
  713. isProtect, //iframe的url,no代表不显示滚动条
  714. title: "办理工单",
  715. area: ["60%", "80%"], //宽高
  716. });
  717. }
  718. //督办
  719. function Supervision(str) {
  720. layer.open({
  721. type: 2,
  722. content: "../CommonHtml/Supervision_.html?wid=" +
  723. str +
  724. "&type=1", //iframe的url,no代表不显示滚动条
  725. title: "督办",
  726. area: ["60%", "80%"], //宽高
  727. });
  728. }
  729. //督查
  730. function Supervision_(str) {
  731. layer.open({
  732. type: 2,
  733. content: "../CommonHtml/Supervision_.html?wid=" +
  734. str +
  735. "&type=2", //iframe的url,no代表不显示滚动条
  736. title: "监察",
  737. area: ["60%", "80%"], //宽高
  738. });
  739. }
  740. //审核
  741. function audit(str) {
  742. layer.open({
  743. type: 2,
  744. content: "../CommonHtml/AuditDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  745. title: "审核",
  746. area: ["60%", "80%"], //宽高
  747. });
  748. }
  749. //转督办
  750. function zdb(str, row) {
  751. layer.open({
  752. type: 2,
  753. content: "../CommonHtml/superTrunl.html?wid=" +
  754. str +
  755. "&depId=" +
  756. row, //iframe的url,no代表不显示滚动条
  757. title: "督办工单",
  758. area: ["60%", "80%"], //宽高
  759. });
  760. }
  761. //不督办
  762. function ndb(str) {
  763. layer.confirm(
  764. "确定督办吗?", {
  765. btn: ["是", "否"], //按钮
  766. },
  767. function () {
  768. $.post(
  769. huayi.config.callcenter_url +
  770. "WorkOrder/RemindWorkOrder", {
  771. workorderid: str,
  772. type: 1,
  773. state: 2,
  774. token: $.cookie("token"),
  775. },
  776. function (result) {
  777. result = JSON.parse(result);
  778. if (result.state.toLowerCase() == "success") {
  779. layer.msg("操作成功");
  780. //load();
  781. $("#orderlist").bootstrapTable("refresh");
  782. }
  783. }
  784. );
  785. }
  786. );
  787. }
  788. //强制结案
  789. function StrongLawsuit(str) {
  790. layer.open({
  791. type: 2,
  792. content: "../CommonHtml/StrongLawsuit.html?wid=" + str, //iframe的url,no代表不显示滚动条
  793. title: "强制结案",
  794. area: ["60%", "80%"], //宽高
  795. });
  796. }
  797. //回退BackDtail
  798. function BackDtail(str) {
  799. layer.open({
  800. type: 2,
  801. content: "../CommonHtml/BackDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  802. title: "工单督办",
  803. area: ["60%", "80%"], //宽高
  804. });
  805. }
  806. //查收
  807. function cs(str) {
  808. layer.confirm(
  809. "确定要查收?", {
  810. btn: ["是", "否"], //按钮
  811. },
  812. function () {
  813. $.post(
  814. huayi.config.callcenter_url +
  815. "WorkOrder/ReceiveWorkOrder", {
  816. workorderid: str,
  817. token: $.cookie("token"),
  818. },
  819. function (result) {
  820. result = JSON.parse(result);
  821. if (result.state.toLowerCase() == "success") {
  822. layer.msg("查收成功");
  823. //load();
  824. $("#orderlist").bootstrapTable("refresh");
  825. }
  826. }
  827. );
  828. }
  829. );
  830. }
  831. //收回
  832. function sh(str) {
  833. layer.confirm(
  834. "确定要回收?", {
  835. btn: ["是", "否"], //按钮
  836. },
  837. function () {
  838. $.post(
  839. huayi.config.callcenter_url +
  840. "WorkOrder/TakeBackWorkOrder", {
  841. workorderid: str,
  842. token: $.cookie("token"),
  843. },
  844. function (result) {
  845. result = JSON.parse(result);
  846. if (result.state.toLowerCase() == "success") {
  847. layer.msg("回收");
  848. //load();
  849. $("#orderlist").bootstrapTable("refresh");
  850. }
  851. }
  852. );
  853. }
  854. );
  855. }
  856. //强制回收
  857. function recycles() {
  858. layer.confirm("确定要强制退回吗?", {
  859. btn: ["是", "否"], //按钮
  860. });
  861. }
  862. //退回申请
  863. function th(str) {
  864. layer.open({
  865. type: 2,
  866. content: "../CommonHtml/tuihuisq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  867. title: "申请退回工单",
  868. area: ["60%", "80%"], //宽高
  869. });
  870. }
  871. //审核退回申请
  872. function shth(str) {
  873. layer.open({
  874. type: 2,
  875. content: "../CommonHtml/shth.html?wid=" + str, //iframe的url,no代表不显示滚动条
  876. title: "审核退回申请",
  877. area: ["60%", "80%"], //宽高
  878. });
  879. }
  880. //申请延时
  881. function ys(str) {
  882. layer.open({
  883. type: 2,
  884. content: "../CommonHtml/Timesq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  885. title: "申请延时",
  886. area: ["60%", "80%"], //宽高
  887. });
  888. }
  889. //审核申请延时
  890. function shys(str) {
  891. layer.open({
  892. type: 2,
  893. content: "../CommonHtml/shTime.html?wid=" + str, //iframe的url,no代表不显示滚动条
  894. title: "审核延时申请",
  895. area: ["60%", "80%"], //宽高
  896. });
  897. }
  898. //诉求回访
  899. function hf(str) {
  900. layer.open({
  901. type: 2,
  902. content: "../CommonHtml/Back.html?wid=" + str, //iframe的url,no代表不显示滚动条
  903. title: "工单回访",
  904. area: ["60%", "80%"], //宽高
  905. });
  906. }
  907. //重办工单
  908. function cb(str) {
  909. layer.open({
  910. type: 2,
  911. content: "../CommonHtml/Cb.html?wid=" + str, //iframe的url,no代表不显示滚动条
  912. title: "重办工单",
  913. area: ["60%", "80%"], //宽高
  914. });
  915. }
  916. //驳回重办
  917. function bhcb(str) {
  918. //回退BackDtail
  919. layer.open({
  920. type: 2,
  921. content: "../CommonHtml/rejectionCB.html?wid=" + str, //iframe的url,no代表不显示滚动条
  922. title: "驳回重办",
  923. area: ["60%", "80%"], //宽高
  924. });
  925. }
  926. //提交重办
  927. function tjcb(str) {
  928. layer.open({
  929. type: 2,
  930. content: "../CommonHtml/reasonCB.html?wid=" + str, //iframe的url,no代表不显示滚动条
  931. title: "提交重办",
  932. area: ["50%", "40%"], //宽高
  933. });
  934. // layer.confirm('确认提交重办吗?', {
  935. // btn: ['是', '否'] //按钮
  936. // }, function () {
  937. // $.post(huayi.config.callcenter_url + 'WorkOrder/SubReloadWorkOrder', {
  938. // ids: str,
  939. // "token": $.cookie("token")
  940. // }, function(result) {
  941. // result = JSON.parse(result);
  942. // if(result.state.toLowerCase() == "success") {
  943. // layer.msg("操作成功");
  944. // //load();
  945. // $("#orderlist").bootstrapTable('refresh');
  946. // }
  947. // })
  948. // });
  949. }
  950. //结案
  951. function Lawsuit(str) {
  952. layer.open({
  953. type: 2,
  954. content: "../CommonHtml/lawsuits.html?wid=" + str, //iframe的url,no代表不显示滚动条
  955. title: "诉求单结案",
  956. area: ["60%", "80%"], //宽高
  957. });
  958. }
  959. //上传文件
  960. function upload() {
  961. if (document.getElementById("upFile").files.length > 0) {
  962. var formData = new FormData();
  963. formData.append(
  964. "upFile",
  965. document.getElementById("upFile").files[0]
  966. );
  967. formData.append("token", $.cookie("token"));
  968. $.ajax({
  969. url: huayi.config.callcenter_url +
  970. "/WorkOrder/UploadFile",
  971. type: "POST",
  972. data: formData,
  973. /**
  974. *必须false才会自动加上正确的Content-Type
  975. */
  976. contentType: false,
  977. /**
  978. * 必须false才会避开jQuery对 formdata 的默认处理
  979. * XMLHttpRequest会对 formdata 进行正确的处理
  980. */
  981. processData: false,
  982. success: function (result) {
  983. document.getElementById(
  984. "upFile"
  985. ).outerHTML = document.getElementById(
  986. "upFile"
  987. ).outerHTML;
  988. $("#upFile").change(function () {
  989. upload();
  990. });
  991. var r = $.parseJSON(result);
  992. if (r.state.toLowerCase() == "success") {
  993. $(".fjnr").text(r.data);
  994. $("#scfj").show();
  995. }
  996. },
  997. });
  998. } else {
  999. layer.confirm("请上传文件!", {
  1000. btn: ["确定"],
  1001. });
  1002. }
  1003. }
  1004. //来源
  1005. function LY(obj) {
  1006. obj.empty();
  1007. obj.append(
  1008. '<option selected="selected" value="">请选择</option>'
  1009. );
  1010. $.getJSON(
  1011. huayi.config.callcenter_url +
  1012. "Dictionary/GetDicValueListById", {
  1013. token: $.cookie("token"),
  1014. id: 1,
  1015. },
  1016. function (data) {
  1017. if (data.state.toLowerCase() == "success") {
  1018. var content = data.data;
  1019. $(content).each(function (i, n) {
  1020. $(
  1021. "<option value='" +
  1022. n.F_ValueId +
  1023. "'>" +
  1024. n.F_Value +
  1025. "</option>"
  1026. ).appendTo(obj);
  1027. });
  1028. }
  1029. }
  1030. );
  1031. }
  1032. //类别
  1033. function LB(obj) {
  1034. obj.empty();
  1035. obj.append(
  1036. '<option selected="selected" value="">请选择</option>'
  1037. );
  1038. $.getJSON(
  1039. huayi.config.callcenter_url +
  1040. "Dictionary/GetDicValueListById", {
  1041. token: $.cookie("token"),
  1042. id: 2,
  1043. },
  1044. function (data) {
  1045. if (data.state.toLowerCase() == "success") {
  1046. var content = data.data;
  1047. $(content).each(function (i, n) {
  1048. $(
  1049. "<option value='" +
  1050. n.F_ValueId +
  1051. "'>" +
  1052. n.F_Value +
  1053. "</option>"
  1054. ).appendTo(obj);
  1055. });
  1056. }
  1057. }
  1058. );
  1059. }
  1060. // 主题
  1061. function ZT(obj) {
  1062. obj.empty();
  1063. obj.append(
  1064. '<option selected="selected" value="">请选择</option>'
  1065. );
  1066. $.getJSON(
  1067. huayi.config.callcenter_url +
  1068. "Dictionary/GetDicValueListById", {
  1069. token: $.cookie("token"),
  1070. id: 3,
  1071. },
  1072. function (data) {
  1073. if (data.state.toLowerCase() == "success") {
  1074. var content = data.data;
  1075. $(content).each(function (i, n) {
  1076. $(
  1077. "<option value='" +
  1078. n.F_ValueId +
  1079. "'>" +
  1080. n.F_Value +
  1081. "</option>"
  1082. ).appendTo(obj);
  1083. });
  1084. }
  1085. }
  1086. );
  1087. }
  1088. function tree() {
  1089. $.get(
  1090. huayi.config.callcenter_url + "Department/GetDeptList", {
  1091. token: $.cookie("token"),
  1092. // "pid": pid
  1093. },
  1094. function (result) {
  1095. result = $.parseJSON(result);
  1096. $.fn.zTree.init(
  1097. $("#addTreeDemo"),
  1098. setting1,
  1099. result.data
  1100. ); //实例化树形图
  1101. }
  1102. );
  1103. }
  1104. var setting1 = {
  1105. data: {
  1106. key: {
  1107. name: "F_DeptName",
  1108. },
  1109. simpleData: {
  1110. enable: true,
  1111. idKey: "F_DeptId",
  1112. pIdKey: "F_PartentId",
  1113. rootPId: 0,
  1114. },
  1115. },
  1116. callback: {
  1117. onClick: zTreeOnClick,
  1118. },
  1119. };
  1120. function zTreeOnClick(event, treeId, treeNode) {
  1121. if (treeNode.level >= 2) {
  1122. $(".inps").val(treeNode.F_DeptName);
  1123. $("#PID").val(treeNode.F_DeptId);
  1124. $("#Dpment").val(treeNode.F_DeptId);
  1125. $(".Cleans").show();
  1126. }
  1127. }
  1128. function Close() {
  1129. $(".lyxz").removeClass("cx");
  1130. if ($("audio").length > 0) {
  1131. $("audio")[0].pause();
  1132. }
  1133. }
  1134. $(".exportFile").click(function () {
  1135. var usercode_ = $("#ZX").val(); //坐席
  1136. if (usercode_ != null) {
  1137. $(usercode_).each(function (i, n) {
  1138. var obj1 = "";
  1139. obj1 = n + ",";
  1140. usercodeID += obj1;
  1141. });
  1142. } else {
  1143. usercodeID = "";
  1144. }
  1145. // 调度员
  1146. var ddusercodeID = "";
  1147. var ddusercode_ = $("#yardman").val(); //坐席
  1148. if (ddusercode_ != null) {
  1149. $(ddusercode_).each(function (i, n) {
  1150. var obj2 = "";
  1151. obj2 = n + ",";
  1152. ddusercodeID += obj2;
  1153. });
  1154. } else {
  1155. ddusercodeID = "";
  1156. }
  1157. var isproresult = isproresult // 已办未果
  1158. var key = $("#key").val() //=关键字
  1159. var tel = $("#tel").val() //=客户电话
  1160. var name = $("#name").val() //=客户名称
  1161. var usercode = usercodeID //=坐席工号
  1162. var ddusercode = ddusercodeID
  1163. var source = $("#source").val() //=来源&
  1164. var starttime = $("#starttime").val() //=开始时间
  1165. var endtime = $("#endtime").val() //=结束时间
  1166. var deptid = $("#PID").val()
  1167. var type = $("#type").val() //=工单类型
  1168. var dealtype = $("#dealtype").val()
  1169. var sourcearea = $("#sourceAreas").val() //区域
  1170. var workid = $("#wids").val()
  1171. var state = 6 //=工单状态
  1172. var keyid = $("#keyid").val() //=关键词id
  1173. var url = huayi.config.callcenter_url + "WorkOrder/GetList?token=" + $.cookie("token");
  1174. url += "&isproresult=" + isproresult + "&workid=" + workid + "&state=" + state + "&type=" + type +
  1175. "&key=" + key + "&tel=" + tel + "&name=" + name + "&usercode=" + usercode + "&ddusercode=" +
  1176. ddusercode + "&keyid=" + keyid + "&source=" + source + "&starttime=" + starttime + "&endtime=" +
  1177. endtime + "&deptid=" + deptid + "&sourcearea=" + sourcearea + "&dealtype=" + dealtype +
  1178. "&jianhang=1" + "&isdc=1";
  1179. window.location.href = url;
  1180. })
  1181. </script>
  1182. </body>
  1183. </html>