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WorkDSZBMedia.html 43KB

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  1. <!DOCTYPE html>
  2. <html>
  3. <head>
  4. <meta charset="UTF-8" />
  5. <title>待审转办</title>
  6. <script src="../Script/Common/huayi.load.js"></script>
  7. <script src="../Script/Common/huayi.config.js"></script>
  8. <link rel="stylesheet" href="../css/bootstrap-select.css" />
  9. <link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
  10. <link rel="stylesheet" href="../css/init.css" />
  11. <link rel="stylesheet" href="../js/layui/css/layui.css">
  12. <link rel="stylesheet" href="../css/WorkOrder/WorkOrderList.css">
  13. </head>
  14. <body class="gray-bg">
  15. <div class="wrapper wrapper-content animated fadeInRight">
  16. <div class="daoHang clearfix">
  17. <div class="dhLeft">
  18. <sapn>
  19. <i class="syIcon"></i>位置:
  20. <a href="javaScript:;" id="ReIndex">首页</a>&gt;
  21. <a href="" class="nowPosition">待审转办</a>
  22. </sapn>
  23. </div>
  24. <div class="dhRight">
  25. <a href="" title="刷新"><i class="fa fa-refresh"></i></a>
  26. </div>
  27. </div>
  28. <div style="padding: 10px" class="tj_content clearFix">
  29. <div style="padding: 10px" class="tj_content clearFix">
  30. <div>
  31. <span>【搜索信息】</span>
  32. <div class="box_content">
  33. <table id="sqzx" style="width: 100%;" border="0" cellspacing="0" cellpadding="0">
  34. <tr>
  35. <th>工单来源:</th>
  36. <td>
  37. <select class="form-control" id="source">
  38. </select>
  39. </td>
  40. <th>来电号码:</th>
  41. <td>
  42. <input type="text" id="tel" class="form-control" />
  43. </td>
  44. <th>联系号码:</th>
  45. <td>
  46. <input type="text" id="conphone" class="form-control Min-width" placeholder="请输入联系号码" />
  47. </td>
  48. </tr>
  49. <tr>
  50. <th>事项编号:</th>
  51. <td>
  52. <input type="text" placeholder="输入工单号" id="wids" class="form-control" />
  53. </td>
  54. <th><span class="nameJustified">来电人:</span></th>
  55. <td>
  56. <input type="text" id="name" class="form-control" />
  57. </td>
  58. <!-- <th>工单状态:</th>
  59. <td>
  60. <select name="" id="state" class="select">
  61. <option value="" selected="selected">请选择</option>
  62. <option value="0">新工单</option>
  63. <option value="10">待审核</option>
  64. <option value="6">已办理</option>
  65. </select>
  66. </td> -->
  67. <th><span class="nameJustified">关键字:</span></th>
  68. <td>
  69. <input type="text" placeholder="输入关键字" id="key" class="form-control Min-width" />
  70. <botton class="btns Seach">搜索</botton>
  71. </td>
  72. </tr>
  73. <tr>
  74. <th>受话坐席:</th>
  75. <td>
  76. <select id="ZX" name="select" class="selectpicker show-tick form-control" multiple
  77. data-live-search="true">
  78. <option value="">请选择坐席</option>
  79. </select>
  80. </td>
  81. <th><span class="nameJustified">审核员:</span></th>
  82. <td>
  83. <select id="yardman" name="select" class="selectpicker show-tick form-control"
  84. multiple data-live-search="true">
  85. <option value="">请选择调度员</option>
  86. </select>
  87. </td>
  88. <th>反映区域:</th>
  89. <td>
  90. <select name="" id="sourceAreas" class="form-control Min-width">
  91. </select>
  92. <botton class="btns exportFile">导出</botton>
  93. </td>
  94. </tr>
  95. <tr>
  96. <th>承办单位:</th>
  97. <td style="position: relative;">
  98. <div class="inpBox">
  99. <input type="text" class="inps" />
  100. <i class="Cleans fa fa-close"></i>
  101. <i class="xl xl_one"></i>
  102. <div class="addTree xlAdd">
  103. <ul id="addTreeDemo" class="ztree"></ul>
  104. </div>
  105. </div>
  106. <div class="selDpart1">
  107. <ul id="sponsor">
  108. </ul>
  109. </div>
  110. </td>
  111. <th>来电类型:</th>
  112. <td>
  113. <select class="form-control" id="type">
  114. </select>
  115. </td>
  116. <th>录入时间:</th>
  117. <td colspan="3">
  118. <input id="starttime" class="photo x-color laydate-icon" type="text"
  119. autocomplete="off" style="height: 35px;" />-<input id="endtime"
  120. class="photo x-color laydate-icon" type="text" autocomplete="off"
  121. style="height: 35px;" />
  122. </td>
  123. </tr>
  124. </table>
  125. </div>
  126. </div>
  127. <div>
  128. <ul class="nav nav-tabs ul_tab" role="tablist">
  129. <li class="active">
  130. <a>待审核转办</a>
  131. </li>
  132. <li>
  133. <a>审核未通过</a>
  134. </li>
  135. <!-- <li>
  136. <a>审核员待审核</a>
  137. </li> -->
  138. </ul>
  139. <div style="width: 100%; padding: 10px">
  140. <table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams"
  141. data-pagination="true">
  142. <thead>
  143. <tr>
  144. <th data-checkbox="true"></th>
  145. <th data-align="center" data-formatter="setCode">序号</th>
  146. <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">
  147. 工单单号
  148. </th>
  149. <th data-field="F_CusName" data-align="center">来电人</th>
  150. <th data-field="F_CusPhone" data-align="center">来电号码</th>
  151. <th data-field="F_ConPhone" data-align="center">联系号码</th>
  152. <th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">
  153. 诉求标题
  154. </th>
  155. <th data-field="F_ComContent" data-formatter="GetCont" data-align="center">
  156. 来电内容
  157. </th>
  158. <th data-field="DeptName" data-align="center">
  159. 承办单位
  160. </th>
  161. <!-- <th data-field="OtherDeptName" data-align="center">
  162. 协办单位
  163. </th> -->
  164. <th data-field="UserName" data-align="center">
  165. 受理人
  166. </th>
  167. <th data-field="F_WorkState" data-align="center" data-formatter="States">
  168. 办理状态
  169. </th>
  170. <!--<th
  171. data-field="FilePath"
  172. data-formatter="setCode"
  173. data-align="center"
  174. >
  175. 录音
  176. </th>-->
  177. <th data-field="OverState" data-formatter="OverTime" data-align="center">
  178. 时限
  179. </th>
  180. <th data-field="LimitTime" data-formatter="BanTime" data-align="center">
  181. 办理时限
  182. </th>
  183. <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">
  184. 操作
  185. </th>
  186. </tr>
  187. </thead>
  188. <tbody class="list"></tbody>
  189. </table>
  190. </div>
  191. </div>
  192. </div>
  193. </div>
  194. <!--下载框-->
  195. <div class="t-shade lyxz">
  196. <div class="shade_k">
  197. <div class="shade_title">
  198. <span>录音播放与下载<srong class="cknum"></srong></span>
  199. <span class="setwin gbly"><a>x</a></span>
  200. </div>
  201. <div class="shade_content">
  202. <div class="Ly_box audiojs"></div>
  203. </div>
  204. </div>
  205. </div>
  206. <input type="hidden" id="PID" />
  207. <input type="hidden" id="Dpment" />
  208. </div>
  209. <script src="../js/layui/layui.js"></script>
  210. <script src="../js/bootstrap-select.js"></script>
  211. <script src="../css/laydate/laydate.js"></script>
  212. <script src="../My97DatePicker/WdatePicker.js"></script>
  213. <script src="../js/zTree/jquery.ztree.core.js"></script>
  214. <script src="../js/search/screen.js"></script>
  215. <script src="../js/WorkOrder/WorkOrderList.js"></script>
  216. <script>
  217. var wid = helper.request.queryString("states");
  218. var isshMultimedia = 0; // 0待审转办1审核未通过2审核员待审核
  219. if (wid) {
  220. $("#state").val(wid);
  221. }
  222. $(document).ready(function () {
  223. load();
  224. laydate.skin("blue");
  225. laydate({
  226. elem: "#starttime",
  227. event: "focus",
  228. istime: true,
  229. format: 'YYYY-MM-DD hh:mm:ss'
  230. });
  231. laydate({
  232. elem: "#endtime",
  233. event: "focus",
  234. istime: true,
  235. format: 'YYYY-MM-DD hh:mm:ss'
  236. });
  237. $('.ul_tab li').click(function () {
  238. $(this).addClass("active").siblings().removeClass("active");
  239. var index = $(this).index();
  240. if (index === 0) {
  241. isshMultimedia = 0;
  242. } else if (index === 1) {
  243. isshMultimedia = 1;
  244. // } else if (index === 2) {
  245. // isshMultimedia = 2;
  246. }
  247. load();
  248. })
  249. });
  250. //关闭录音弹出
  251. $(".gbly").click(function () {
  252. $(".lyxz").removeClass("cx");
  253. $("audio")[0].pause();
  254. });
  255. //获取查询信息
  256. function load() {
  257. //坐席
  258. var usercodeID = "";
  259. var usercode_ = $("#ZX").val(); //坐席
  260. if (usercode_ != null) {
  261. $(usercode_).each(function (i, n) {
  262. var obj1 = "";
  263. obj1 = n + ",";
  264. usercodeID += obj1;
  265. });
  266. } else {
  267. usercodeID = "";
  268. }
  269. // 调度员
  270. var ddusercodeID = "";
  271. var ddusercode_ = $("#yardman").val(); //坐席
  272. if (ddusercode_ != null) {
  273. $(ddusercode_).each(function (i, n) {
  274. var obj2 = "";
  275. obj2 = n + ",";
  276. ddusercodeID += obj2;
  277. });
  278. } else {
  279. ddusercodeID = "";
  280. }
  281. //先销毁表格
  282. $("#orderlist").bootstrapTable("destroy");
  283. //初始化表格,动态从服务器加载数据
  284. $("#orderlist").bootstrapTable({
  285. method: "get", //使用get请求到服务器获取数据
  286. url: huayi.config.callcenter_url + "WorkOrder/GetLDDealList", //获取数据的Servlet地址
  287. contentType: "application/x-www-form-urlencoded",
  288. striped: true, //表格显示条纹
  289. pagination: true, //启动分页
  290. pageSize: 10, //每页显示的记录数
  291. pageNumber: 1, //当前第几页
  292. pageList: [10, 20, 50, 100], //记录数可选列表
  293. search: false, //是否启用查询
  294. showColumns: false, //显示下拉框勾选要显示的列
  295. showRefresh: false, //显示刷新按钮
  296. sidePagination: "server", //表示服务端请求
  297. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  298. //设置为limit可以获取limit, offset, search, sort, order
  299. queryParamsType: "undefined",
  300. queryParams: function queryParams(params) {
  301. //设置查询参数
  302. var param = {
  303. page: params.pageNumber,
  304. pagesize: params.pageSize,
  305. workid: $("#wids").val(),
  306. state: $("#state").val(), //=工单状态
  307. type: $("#type").val(), //=工单类型
  308. bigtype: $("#bigtype").val(), //=大类别
  309. smalltype: $("#smalltype").val(), //=小类别
  310. key: $("#key").val(), //=关键字
  311. tel: $("#tel").val(), //=客户电话
  312. conphone:$("#conphone").val(),
  313. name: $("#name").val(), //=客户名称
  314. // usercode: "",
  315. usercode: usercodeID, //=坐席工号
  316. ddusercode: ddusercodeID,
  317. keyid: $("#keyid").val(), //=关键词id
  318. source: $("#source").val(), //=来源&
  319. starttime: $("#starttime").val(), //=开始时间
  320. endtime: $("#endtime").val(), //=结束时间
  321. deptid: $("#PID").val(),
  322. type: $("#type").val(),
  323. tab: 0, //待处理
  324. sourcearea: $("#sourceAreas").val(), //区域
  325. issh: isshMultimedia, // 0待审转办1审核未通过2审核员待审核
  326. jianhang: 6, // 多媒体
  327. token: $.cookie("token"),
  328. };
  329. return param;
  330. },
  331. onLoadSuccess: function (data) {
  332. //加载成功时执行
  333. // layer.msg("加载成功");
  334. //console.log(data);
  335. },
  336. onLoadError: function () {
  337. //加载失败时执行
  338. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  339. },
  340. });
  341. }
  342. //状态
  343. function States(val, row) {
  344. var html = "";
  345. switch (val + "") {
  346. case "0":
  347. html = "新工单";
  348. if (row.F_IsReturn == 1) {
  349. html = "新工单(回退)";
  350. }
  351. break;
  352. case "1":
  353. html = "待交办";
  354. break;
  355. case "2":
  356. html = '<span style="color:#FF0000;">待查收</span>';
  357. break;
  358. break;
  359. case "3":
  360. html = "退回审核中";
  361. break;
  362. case "4":
  363. html = "办理中";
  364. break;
  365. case "5":
  366. html = "延时审核";
  367. break;
  368. case "6":
  369. html = "已办理";
  370. break;
  371. case "7":
  372. html = "已回访";
  373. break;
  374. case "8":
  375. html = "重办中";
  376. break;
  377. case "9":
  378. html = "已结案";
  379. break;
  380. case "11":
  381. html = "重办待交办";
  382. break;
  383. }
  384. return html;
  385. }
  386. //时限
  387. function OverTime(val, row) {
  388. if (val == 1) {
  389. return (
  390. '<div class="" style="cursor: pointer;">' +
  391. '<span class="Greens">' +
  392. row.GapTime +
  393. "</span>" +
  394. "</div>"
  395. );
  396. } else if (val == 2) {
  397. return (
  398. '<div class="" style="cursor: pointer;">' +
  399. '<span class="Yellows">' +
  400. row.GapTime +
  401. "</span>" +
  402. "</div>"
  403. );
  404. } else if (val == 3) {
  405. return (
  406. '<div class="" style="cursor: pointer;">' +
  407. '<span class="Reds">' +
  408. row.GapTime +
  409. "</span>" +
  410. "</div>"
  411. );
  412. }
  413. }
  414. //办理时限
  415. function BanTime(val) {
  416. if (val) {
  417. var time = val.substring(0, val.indexOf(" "));
  418. return (
  419. '<div class="" style="cursor: pointer;">' +
  420. "<span>" +
  421. time +
  422. "</span>" +
  423. "</div>"
  424. );
  425. }
  426. }
  427. //音频
  428. function setCode(val) {
  429. if (val) {
  430. return (
  431. '<div class="imgs" style="cursor: pointer;">' +
  432. '<img src="../img/vice.png" alt="" onclick= "helper.luyin.view(this)" item="' +
  433. val +
  434. '" />' +
  435. "</div>"
  436. );
  437. } else {
  438. return "";
  439. }
  440. }
  441. // 序号
  442. function setCode(val, row, index) {
  443. return index + 1;
  444. }
  445. function GetCont(val) {
  446. if (val) {
  447. var str = "<div ";
  448. if (val.length > 10) {
  449. str = str + ' title="' + val + '" ';
  450. val = val.substr(0, 10) + "...";
  451. }
  452. return str + ">" + val + "</div>";
  453. } else {
  454. return "";
  455. }
  456. }
  457. //操作
  458. function Dispose(val, row) {
  459. var Rows = row.Buttons;
  460. // alert(row.F_WorkOrderId);
  461. var WorkOrderId = row.F_WorkOrderId;
  462. var html = '';
  463. // if (row.F_WorkState == '1') { html += '<a class="xg" onclick="redeploy(' + WorkOrderId + ')">转派&nbsp</a>'; }
  464. for (var i = 0; i < Rows.length; i++) {
  465. if (Rows[i].key != 21) {
  466. var html1 = huayi.config.arr[Rows[i].key * 1 - 1];
  467. if (html1) {
  468. html1 = html1.replace("data", val);
  469. }
  470. html += html1;
  471. }
  472. }
  473. html += '<a class="xg" onclick="workCheck()">工单查重&nbsp</a>';
  474. // html += '<a class="xg" onclick="withdraw(\'' + row.F_WorkOrderId + '\')" title="撤回">撤回</a>'
  475. return html;
  476. }
  477. function workCheck(){
  478. layer.open({
  479. type: 2,
  480. content: "../CommonHtml/workCheck.html", //iframe的url,no代表不显示滚动条
  481. title: "工单查重",
  482. area: ["85%", "60%"], //宽高
  483. });
  484. }
  485. //转派
  486. function redeploy(WorkOrderId) {
  487. layer.open({
  488. type: 2,
  489. content: "../CommonHtml/zhuanpai.html?wid=" + WorkOrderId, //iframe的url,no代表不显示滚动条
  490. title: "转派",
  491. area: ["85%", "80%"], //宽高
  492. });
  493. }
  494. //编辑
  495. function bj(str,row) {
  496. layer.open({
  497. type: 2,
  498. content: "../CommonHtml/AddAppeal.html?wid=" + str+ "&workType=jb", //iframe的url,no代表不显示滚动条
  499. title: "编辑工单",
  500. area: ["95%", "95%"], //宽高
  501. });
  502. }
  503. //删除
  504. function move(str) {
  505. layer.confirm(
  506. "确定删除工单?", {
  507. btn: ["是", "否"], //按钮
  508. },
  509. function () {
  510. $.post(
  511. huayi.config.callcenter_url +
  512. "WorkOrder/DelWorkOrder", {
  513. ids: str,
  514. token: $.cookie("token"),
  515. },
  516. function (result) {
  517. result = JSON.parse(result);
  518. if (result.state.toLowerCase() == "success") {
  519. layer.msg("删除成功");
  520. load();
  521. }
  522. }
  523. );
  524. }
  525. );
  526. }
  527. ////删除
  528. function withdraw(str) {
  529. layer.confirm(
  530. "确定撤回?", {
  531. btn: ["是", "否"], //按钮
  532. },
  533. function () {
  534. $.post(
  535. huayi.config.callcenter_url +
  536. "WorkOrder/WithdrawDWorkOrder", {
  537. workorderid: str,
  538. token: $.cookie("token"),
  539. },
  540. function (result) {
  541. result = JSON.parse(result);
  542. if (result.state.toLowerCase() == "success") {
  543. layer.msg("撤回成功");
  544. load();
  545. }
  546. }
  547. );
  548. }
  549. );
  550. }
  551. //提交
  552. function tj(str) {
  553. layer.confirm(
  554. "确定要提交工单么?", {
  555. btn: ["确定", "取消"], //按钮
  556. },
  557. function () {
  558. //请求后台数据
  559. /*发送请求*/
  560. $.post(
  561. huayi.config.callcenter_url +
  562. "WorkOrder/SubmitWorkOrder", {
  563. ids: str,
  564. token: $.cookie("token"),
  565. },
  566. function (result) {
  567. result = JSON.parse(result);
  568. if (result.state.toLowerCase() == "success") {
  569. layer.msg("提交成功");
  570. load();
  571. }
  572. }
  573. );
  574. }
  575. );
  576. }
  577. //交办
  578. function jb(str) {
  579. layer.open({
  580. type: 2,
  581. content: "../CommonHtml/jiaoban.html?wid=" + str, //iframe的url,no代表不显示滚动条
  582. title: "工单交办",
  583. area: ["87%", "80%"], //宽高
  584. });
  585. }
  586. //领导批示
  587. function lader(str) {
  588. layer.open({
  589. type: 2,
  590. content: "../CommonHtml/Leader.html?wid=" + str, //iframe的url,no代表不显示滚动条
  591. title: "领导批示",
  592. area: ["60%", "80%"], //宽高
  593. });
  594. }
  595. //市长批示
  596. function city(str) {
  597. layer.open({
  598. type: 2,
  599. content: "../CommonHtml/shizhang.html?wid=" + str, //iframe的url,no代表不显示滚动条
  600. title: "领导批示",
  601. area: ["60%", "80%"], //宽高
  602. });
  603. }
  604. //办理
  605. function bl(str) {
  606. layer.open({
  607. type: 2,
  608. content: "../CommonHtml/banli.html?wid=" + str, //iframe的url,no代表不显示滚动条
  609. title: "办理工单",
  610. area: ["60%", "80%"], //宽高
  611. });
  612. }
  613. //督办
  614. function Supervision(str) {
  615. layer.open({
  616. type: 2,
  617. content: "../CommonHtml/Supervision_.html?wid=" +
  618. str +
  619. "&type=1", //iframe的url,no代表不显示滚动条
  620. title: "督办",
  621. area: ["60%", "80%"], //宽高
  622. });
  623. }
  624. //督查
  625. function Supervision_(str) {
  626. layer.open({
  627. type: 2,
  628. content: "../CommonHtml/Supervision_.html?wid=" +
  629. str +
  630. "&type=2", //iframe的url,no代表不显示滚动条
  631. title: "监察",
  632. area: ["60%", "80%"], //宽高
  633. });
  634. }
  635. //强制结案
  636. function StrongLawsuit(str) {
  637. layer.open({
  638. type: 2,
  639. content: "../CommonHtml/StrongLawsuit.html?wid=" + str+"&isOneZ=1", //iframe的url,no代表不显示滚动条
  640. title: "强制结案",
  641. area: ["60%", "80%"], //宽高
  642. });
  643. }
  644. //回退BackDtail
  645. function BackDtail(str) {
  646. layer.open({
  647. type: 2,
  648. content: "../CommonHtml/BackDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  649. title: "工单回退",
  650. area: ["60%", "80%"], //宽高
  651. });
  652. }
  653. //查收
  654. function cs(str) {
  655. layer.confirm(
  656. "确定要查收?", {
  657. btn: ["是", "否"], //按钮
  658. },
  659. function () {
  660. $.post(
  661. huayi.config.callcenter_url +
  662. "WorkOrder/ReceiveWorkOrder", {
  663. workorderid: str,
  664. token: $.cookie("token"),
  665. },
  666. function (result) {
  667. result = JSON.parse(result);
  668. if (result.state.toLowerCase() == "success") {
  669. layer.msg("查收成功");
  670. load();
  671. }
  672. }
  673. );
  674. }
  675. );
  676. }
  677. //收回
  678. function sh(str) {
  679. layer.confirm(
  680. "确定要回收?", {
  681. btn: ["是", "否"], //按钮
  682. },
  683. function () {
  684. $.post(
  685. huayi.config.callcenter_url +
  686. "WorkOrder/TakeBackWorkOrder", {
  687. workorderid: str,
  688. token: $.cookie("token"),
  689. },
  690. function (result) {
  691. result = JSON.parse(result);
  692. if (result.state.toLowerCase() == "success") {
  693. layer.msg("回收");
  694. load();
  695. }
  696. }
  697. );
  698. }
  699. );
  700. }
  701. //强制回收
  702. function recycles() {
  703. layer.confirm("确定要强制退回吗?", {
  704. btn: ["是", "否"], //按钮
  705. });
  706. }
  707. //退回申请
  708. function th(str) {
  709. layer.open({
  710. type: 2,
  711. content: "../CommonHtml/tuihuisq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  712. title: "申请退回工单",
  713. area: ["60%", "80%"], //宽高
  714. });
  715. }
  716. //审核退回申请
  717. function shth(str) {
  718. layer.open({
  719. type: 2,
  720. content: "../CommonHtml/shth.html?wid=" + str, //iframe的url,no代表不显示滚动条
  721. title: "审核退回申请",
  722. area: ["60%", "80%"], //宽高
  723. });
  724. }
  725. //办理
  726. // function th(str) {
  727. // layer.open({
  728. // type: 2,
  729. // content: "../CommonHtml/tuihuisq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  730. // title: '办理工单',
  731. // area: ['35%', '30%'], //宽高
  732. // });
  733. // }
  734. //申请延时
  735. function ys(str) {
  736. layer.open({
  737. type: 2,
  738. content: "../CommonHtml/Timesq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  739. title: "申请延时",
  740. area: ["60%", "80%"], //宽高
  741. });
  742. }
  743. //审核申请延时
  744. function shys(str) {
  745. layer.open({
  746. type: 2,
  747. content: "../CommonHtml/shtime.html?wid=" + str, //iframe的url,no代表不显示滚动条
  748. title: "审核延时申请",
  749. area: ["60%", "80%"], //宽高
  750. });
  751. }
  752. //诉求回访
  753. function hf(str) {
  754. layer.open({
  755. type: 2,
  756. content: "../CommonHtml/Back.html?wid=" + str, //iframe的url,no代表不显示滚动条
  757. title: "工单回访",
  758. area: ["60%", "80%"], //宽高
  759. });
  760. }
  761. //重办工单
  762. function cb(str) {
  763. layer.open({
  764. type: 2,
  765. content: "../CommonHtml/AddAppeal.html?wid=" + str + "&workType=cb" + "&isshMultimedia=" + isshMultimedia, //iframe的url,no代表不显示滚动条
  766. title: "重办工单",
  767. area: ["90%", "90%"], //宽高
  768. });
  769. }
  770. //结案
  771. function Lawsuit(str) {
  772. layer.open({
  773. type: 2,
  774. content: "../CommonHtml/lawsuits.html?wid=" + str, //iframe的url,no代表不显示滚动条
  775. title: "诉求单结案",
  776. area: ["60%", "80%"], //宽高
  777. });
  778. }
  779. //转督办
  780. function zdb(str, row) {
  781. layer.open({
  782. type: 2,
  783. content: "../CommonHtml/superTrunl.html?wid=" + str,
  784. title: "督办工单",
  785. area: ["60%", "80%"], //宽高
  786. });
  787. }
  788. //驳回重办
  789. function bhcb(str) {
  790. //回退BackDtail
  791. layer.open({
  792. type: 2,
  793. content: "../CommonHtml/rejectionCB.html?wid=" + str, //iframe的url,no代表不显示滚动条
  794. title: "驳回重办",
  795. area: ["60%", "80%"], //宽高
  796. });
  797. }
  798. //审核通过
  799. function auditMultimediaThrough(str) {
  800. layer.confirm(
  801. "确定通过吗?", {
  802. btn: ["是", "否"], //按钮
  803. },
  804. function () {
  805. $.post(
  806. huayi.config.callcenter_url +
  807. "WorkOrder/AuditDispatch", {
  808. workorderid: str,
  809. nexttype: 0, // 0通过,1不通过
  810. token: $.cookie("token"),
  811. },
  812. function (result) {
  813. result = JSON.parse(result);
  814. if (result.state.toLowerCase() == "success") {
  815. layer.msg("操作成功");
  816. load();
  817. }
  818. }
  819. );
  820. }
  821. );
  822. }
  823. // 审核不通过
  824. function auditMultimediaNotThrough(str) {
  825. layer.open({
  826. type: 2,
  827. content: "../CommonHtml/auditMultimedia.html?wid=" + str + "&nexttype=1", //iframe的url,no代表不显示滚动条
  828. title: "审核",
  829. area: ["50%", "50%"], //宽高
  830. });
  831. }
  832. $(".Appeal").click(function () {
  833. layer.open({
  834. type: 2,
  835. content: "../CommonHtml/AddAppeal.html?wid=", //iframe的url,no代表不显示滚动条
  836. title: "新增诉求",
  837. area: ["85%", "80%"], //宽高
  838. });
  839. });
  840. //上传文件
  841. function upload() {
  842. if (document.getElementById("upFile").files.length > 0) {
  843. var formData = new FormData();
  844. formData.append(
  845. "upFile",
  846. document.getElementById("upFile").files[0]
  847. );
  848. formData.append("token", $.cookie("token"));
  849. $.ajax({
  850. url: huayi.config.callcenter_url +
  851. "/WorkOrder/UploadFile",
  852. type: "POST",
  853. data: formData,
  854. /**
  855. *必须false才会自动加上正确的Content-Type
  856. */
  857. contentType: false,
  858. /**
  859. * 必须false才会避开jQuery对 formdata 的默认处理
  860. * XMLHttpRequest会对 formdata 进行正确的处理
  861. */
  862. processData: false,
  863. success: function (result) {
  864. document.getElementById(
  865. "upFile"
  866. ).outerHTML = document.getElementById(
  867. "upFile"
  868. ).outerHTML;
  869. $("#upFile").change(function () {
  870. upload();
  871. });
  872. var r = $.parseJSON(result);
  873. if (r.state.toLowerCase() == "success") {
  874. $(".fjnr").text(r.data);
  875. $("#scfj").show();
  876. }
  877. },
  878. });
  879. } else {
  880. layer.confirm("请上传文件!", {
  881. btn: ["确定"],
  882. });
  883. }
  884. }
  885. //来源
  886. function LY(obj) {
  887. obj.empty();
  888. obj.append(
  889. '<option selected="selected" value="">请选择</option>'
  890. );
  891. $.getJSON(
  892. huayi.config.callcenter_url +
  893. "Dictionary/GetDicValueListById", {
  894. token: $.cookie("token"),
  895. id: 1,
  896. },
  897. function (data) {
  898. if (data.state.toLowerCase() == "success") {
  899. var content = data.data;
  900. $(content).each(function (i, n) {
  901. $(
  902. "<option value='" +
  903. n.F_ValueId +
  904. "'>" +
  905. n.F_Value +
  906. "</option>"
  907. ).appendTo(obj);
  908. });
  909. }
  910. }
  911. );
  912. }
  913. //类别
  914. function LB(obj) {
  915. obj.empty();
  916. obj.append(
  917. '<option selected="selected" value="">请选择</option>'
  918. );
  919. $.getJSON(
  920. huayi.config.callcenter_url +
  921. "Dictionary/GetDicValueListById", {
  922. token: $.cookie("token"),
  923. id: 2,
  924. },
  925. function (data) {
  926. if (data.state.toLowerCase() == "success") {
  927. var content = data.data;
  928. $(content).each(function (i, n) {
  929. $(
  930. "<option value='" +
  931. n.F_ValueId +
  932. "'>" +
  933. n.F_Value +
  934. "</option>"
  935. ).appendTo(obj);
  936. });
  937. }
  938. }
  939. );
  940. }
  941. // 主题
  942. function ZT(obj) {
  943. obj.empty();
  944. obj.append(
  945. '<option selected="selected" value="">请选择</option>'
  946. );
  947. $.getJSON(
  948. huayi.config.callcenter_url +
  949. "Dictionary/GetDicValueListById", {
  950. token: $.cookie("token"),
  951. id: 3,
  952. },
  953. function (data) {
  954. if (data.state.toLowerCase() == "success") {
  955. var content = data.data;
  956. $(content).each(function (i, n) {
  957. $(
  958. "<option value='" +
  959. n.F_ValueId +
  960. "'>" +
  961. n.F_Value +
  962. "</option>"
  963. ).appendTo(obj);
  964. });
  965. }
  966. }
  967. );
  968. }
  969. function tree() {
  970. $.get(
  971. huayi.config.callcenter_url + "Department/GetDeptList", {
  972. token: $.cookie("token"),
  973. // "pid": pid
  974. },
  975. function (result) {
  976. result = $.parseJSON(result);
  977. $.fn.zTree.init(
  978. $("#addTreeDemo"),
  979. setting1,
  980. result.data
  981. ); //实例化树形图
  982. }
  983. );
  984. }
  985. var setting1 = {
  986. data: {
  987. key: {
  988. name: "F_DeptName",
  989. },
  990. simpleData: {
  991. enable: true,
  992. idKey: "F_DeptId",
  993. pIdKey: "F_PartentId",
  994. rootPId: 0,
  995. },
  996. },
  997. callback: {
  998. onClick: zTreeOnClick,
  999. },
  1000. };
  1001. function zTreeOnClick(event, treeId, treeNode) {
  1002. // if (treeNode.level >= 1) {
  1003. $(".inps").val(treeNode.F_DeptName);
  1004. $("#PID").val(treeNode.F_DeptId);
  1005. $("#Dpment").val(treeNode.F_DeptName);
  1006. $(".Cleans").show();
  1007. // }
  1008. }
  1009. $(".exportFile").click(function () {
  1010. var usercode_ = $("#ZX").val(); //坐席
  1011. if (usercode_ != null) {
  1012. $(usercode_).each(function (i, n) {
  1013. var obj1 = "";
  1014. obj1 = n + ",";
  1015. usercodeID += obj1;
  1016. });
  1017. } else {
  1018. usercodeID = "";
  1019. }
  1020. // 调度员
  1021. var ddusercodeID = "";
  1022. var ddusercode_ = $("#yardman").val(); //坐席
  1023. if (ddusercode_ != null) {
  1024. $(ddusercode_).each(function (i, n) {
  1025. var obj2 = "";
  1026. obj2 = n + ",";
  1027. ddusercodeID += obj2;
  1028. });
  1029. } else {
  1030. ddusercodeID = "";
  1031. }
  1032. var workid = $("#wids").val()
  1033. var key = $("#key").val() //=关键字
  1034. var tel = $("#tel").val() //=客户电话
  1035. var conphone = $("#conphone").val()
  1036. var name = $("#name").val() //=客户名称
  1037. var usercode = usercodeID //=坐席工号
  1038. var ddusercode = ddusercodeID
  1039. var source = $("#source").val() //=来源&
  1040. var starttime = $("#starttime").val() //=开始时间
  1041. var endtime = $("#endtime").val() //=结束时间
  1042. var deptid = $("#PID").val()
  1043. var type = $("#type").val() //=工单类型
  1044. var bigtype = $("#bigtype").val()
  1045. var smalltype = $("#smalltype").val() //=小类别
  1046. var sourcearea = $("#sourceAreas").val() //区域
  1047. var state = $("#state").val() == undefined ? "" : $("#state").val() //=工单状态
  1048. var tab = 0;
  1049. var keyid = $("#keyid").val() //=关键词id
  1050. var issh = isshMultimedia // 0待审转办1审核未通过2审核员待审核
  1051. var url = huayi.config.callcenter_url + "WorkOrder/GetLDDealList?token=" + $.cookie("token");
  1052. url += "&workid=" + workid + "&state=" + state + "&type=" + type + "&tab=" + tab + "&key=" + key +
  1053. "&tel=" +
  1054. tel + "&name=" + name + "&usercode=" + usercode + "&ddusercode=" + ddusercode + "&source=" +
  1055. source +
  1056. "&starttime=" + starttime + "&endtime=" + endtime + "&deptid=" + deptid + "&sourcearea=" +
  1057. sourcearea +
  1058. "&bigtype=" + bigtype + "&smalltype=" + smalltype + "&keyid=" + keyid + "&issh=" + issh + "&jianhang=6" +
  1059. "&isdc=1"+"&conphone=" + conphone;
  1060. window.location.href = url;
  1061. })
  1062. </script>
  1063. </body>
  1064. </html>