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  1. var isFirstShowTopMsg = true;
  2. $(document).ready(function() {
  3. if($.cookie("token") == null) {
  4. window.location.href = "index.html";
  5. }
  6. // getnew();
  7. domainPrompt();
  8. // $("#con_startTime").val(helper.DateFormat.getNowDate()+" 00:00:00")
  9. // $("#con_endTime").val(helper.DateFormat.getNowDate()+" 23:59:59")
  10. // $("#old_startTime").val(helper.DateFormat.getNowDate()+" 00:00:00")
  11. // $("#old_endTime").val(helper.DateFormat.getNowDate()+" 23:59:59")
  12. // 历史工单
  13. loadOld();
  14. // 一键转接
  15. getkeyTransferData();
  16. // 来电弹屏
  17. laydate.skin("blue");
  18. laydate({
  19. elem: "#old_startTime",
  20. event: "focus",
  21. });
  22. laydate({
  23. elem: "#old_endTime",
  24. event: "focus",
  25. });
  26. laydate({
  27. elem: "#con_startTime",
  28. event: "focus",
  29. });
  30. laydate({
  31. elem: "#con_endTime",
  32. event: "focus",
  33. });
  34. laydate({
  35. elem: '#comprehensiveContentStarttime',
  36. event: 'focus',
  37. istime: true,
  38. format: 'YYYY-MM-DD hh:mm:ss'
  39. });
  40. laydate({
  41. elem: '#comprehensiveContentEndtime',
  42. event: 'focus',
  43. istime: true,
  44. format: 'YYYY-MM-DD hh:mm:ss'
  45. });
  46. //获取消息
  47. //getTopMsgs();
  48. //获取电话类别
  49. getPhoneType($("#phonetype"));
  50. //弹屏右侧切换效果
  51. // $(".ldtp-cr ul.ld-service li").click(function () {
  52. // $(this).addClass("cr-click").siblings().removeClass("cr-click");
  53. // loadOld();
  54. // });
  55. //最大化 最小化效果
  56. //最小化
  57. $(".minClosed").click(function() {
  58. $(".ldtp-con").removeClass("fadeInDown");
  59. $(".ldtp-con").addClass("fadeOutUp");
  60. $(".ldtp-con").css("display", "none");
  61. $(".maxOpen").show();
  62. $(".maxOpen").addClass("fadeInDown");
  63. });
  64. //最大化
  65. $(".maxOpen").click(function() {
  66. //触发来电类型第一个 点击;测试用
  67. $(".ldtp-con").removeClass("fadeOutUp");
  68. $(".ldtp-con").addClass("fadeInDown");
  69. $(".ldtp-con").css("display", "block");
  70. $(".maxOpen").hide();
  71. $(".maxOpen").removeClass("fadeInDown");
  72. $(".maxOpen").addClass("fadeInDown");
  73. $(".first").removeClass("first");
  74. $(".ldtp-con").addClass("first");
  75. });
  76. //关闭弹框
  77. $(".Bacha").click(function() {
  78. //清除来电类型样式
  79. $("#dicValueList li").find("label").removeClass("checkedDept");
  80. $(".ldtp-con").removeClass("fadeInDown");
  81. $(".ldtp-con").addClass("fadeOutUp");
  82. $(".ldtp-con").css("display", "none");
  83. $(".repoConte").hide();
  84. $(".comprehensiveContent").hide();
  85. Clean();
  86. $("#phonetype").val('12345')
  87. $("#phonetype1").hide()
  88. $("#phonetype2").hide()
  89. $(".SayBusy").addClass("active");
  90. $(".SayFree").removeClass("active");
  91. $(".zxzt").removeClass("br").removeClass("by").addClass("bl");
  92. $(".hwzt").text("空闲");
  93. $("#isml").val(0);
  94. SetStateCookie(0);
  95. obj.Type = "SayFree";
  96. obj.freeType = "tanPing";
  97. Send();
  98. });
  99. //顶部小头像
  100. var little_pic = $(".head-pic .hp-box img").attr("src");
  101. $(".maxOpen li .photo img").attr("src", little_pic);
  102. //点击左侧菜单来电弹屏显示
  103. $(".tantan").click(function() {
  104. $(".maxOpen").trigger("click");
  105. $(".head-pic .lahei .la-before").show();
  106. $(".head-pic .lahei .la-after").hide();
  107. });
  108. //点击挂断
  109. $(".head-pic .td-call .take").click(function() {
  110. //obj.Type = "DropCall";
  111. obj.Type = "TurnIvr";
  112. obj.AgentID = $.cookie("zx_user");
  113. obj.AgentExten = $.cookie("extno");
  114. obj.IvrName = "MYD";
  115. obj.IvrPos = "1";
  116. Send();
  117. });
  118. //点击拉黑事件
  119. $(".head-pic .lahei .la-before").click(function() {
  120. if(!$(".hidTel").val()) {
  121. layer.confirm("来电号码为空!", {
  122. btn: ["确定"],
  123. });
  124. return;
  125. }
  126. $("#time-word").val("");
  127. $(".ldtp-con .hei-list").show();
  128. });
  129. //拉黑输入框事件
  130. $(".hei-list .bacha").click(function() {
  131. $(".ldtp-con .hei-list").hide();
  132. $("#time-word").val("");
  133. });
  134. var reg = /^\+?[1-9][0-9]*$/;
  135. $("#bc").click(function() {
  136. var n = $("#time-word").val();
  137. var val = $("input[name='time']:checked").val();
  138. if(n) {
  139. if(!reg.test(n)) {
  140. layer.confirm("请输入整数时间!", {
  141. btn: ["确定"],
  142. });
  143. return;
  144. }
  145. } else {
  146. if(val == "4") {
  147. n = 0;
  148. } else {
  149. layer.confirm("请输入整数时间!", {
  150. btn: ["确定"],
  151. });
  152. return;
  153. }
  154. }
  155. $.post(
  156. huayi.config.callcenter_url + "CallInScreen/AddBlack", {
  157. tel: $(".hidTel").val(),
  158. num: n,
  159. type: val,
  160. token: $.cookie("token"),
  161. },
  162. function(result) {
  163. result = $.parseJSON(result);
  164. if(result.state.toLowerCase() == "success") {
  165. layer.msg("拉入黑名单成功");
  166. $(".la-time .lhtime").text(getNowFormatDate());
  167. $(".la-shichang .blackTime").html(result.data);
  168. $(".ldtp-con .hei-list").hide();
  169. $(".head-pic .lahei .la-before").hide();
  170. $(".head-pic .lahei .la-after").show();
  171. $(".head-pic .lahei .retur").show();
  172. }
  173. }
  174. );
  175. });
  176. $(".la-after").click(function() {
  177. if(!$(".hidTel").val()) {
  178. layer.confirm("来电号码为空!", {
  179. btn: ["确定"],
  180. });
  181. return;
  182. }
  183. $("#time-word").val("");
  184. $(".ldtp-con .hei-list").show();
  185. $(".ldtp-con .hei-list").removeClass("bounceOutUp");
  186. $(".ldtp-con .hei-list").addClass("bounceIn");
  187. });
  188. $(".head-pic .lahei .retur").click(function() {
  189. $.getJSON(
  190. huayi.config.callcenter_url + "CallInScreen/DelBlack", {
  191. tel: $(".hidTel").val(),
  192. token: $.cookie("token"),
  193. },
  194. function(result) {
  195. if(result.state.toLowerCase() == "success") {
  196. layer.msg("取消黑名单成功");
  197. $(".head-pic .lahei .retur").hide();
  198. $(".head-pic .lahei .la-after").hide();
  199. $(".head-pic .lahei .la-before").show();
  200. }
  201. }
  202. );
  203. });
  204. if(
  205. /mobile/i.test(navigator.userAgent) ||
  206. /android/i.test(navigator.userAgent)
  207. ) {
  208. $(".title-box").hide();
  209. }
  210. obj.AgentExten = $.cookie("extno");
  211. if(obj.AgentExten == undefined) {
  212. $(".Gnumbox").hide();
  213. }
  214. $(".Gnum").text(obj.AgentExten);
  215. $.getJSON(
  216. huayi.config.callcenter_url + "UserAccount/GetNowUser", {
  217. token: $.cookie("token"),
  218. },
  219. function(result) {
  220. if(result.state.toLowerCase() == "success") {
  221. $.cookie("code", result.data.role.F_RoleCode);
  222. $.cookie("userCode", result.data.user.F_UserCode);
  223. $.cookie("userNameLogin", result.data.user.F_UserName);
  224. $.cookie("seartGroupID", result.data.user.F_SeartGroupID);
  225. $.cookie('userMobile', result.data.user.F_Mobile);
  226. //$.cookie("seartGroupID", "1");
  227. $("#RoleCode").val(result.data.user.F_RoleCode);
  228. $("#GroupCode").val(result.data.user.F_GroupCode);
  229. $(".username").text(result.data.user.F_UserName);
  230. $(".chat_username").text(result.data.user.F_UserCode);
  231. $(".user_code").text(result.data.user.F_UserCode);
  232. $(".group").text(result.data.user.F_SeartGroup);
  233. //if (result.data.role) {
  234. // $(".rolename").text(result.data.role.F_RoleName);
  235. //}
  236. $(".deptname").text(result.data.user.depname);
  237. $(".yhtx").attr(
  238. "src",
  239. huayi.config.callcenter_url.substr(
  240. 0,
  241. huayi.config.callcenter_url.length - 1
  242. ) + result.data.user.F_See
  243. );
  244. obj.AgentID = result.data.user.F_UserCode;
  245. //obj.AgentExten = result.data.user.F_WorkNumber;
  246. $(".mgh").val(result.data.user.F_UserCode);
  247. $(".mn").val(result.data.user.F_UserName);
  248. $(".settingCompany").val(result.data.user.F_Company);
  249. $(".settingDepartment").val(result.data.user.F_Department);
  250. $(".settingPost").val(result.data.user.F_Post);
  251. $(".settingMobile").val(result.data.user.F_Mobile);
  252. $(".settingTelephone").val(result.data.user.F_Telephone);
  253. if(result.data.user.F_SeatFlag) {
  254. Connect();
  255. if($.cookie("code") == "spdbzy") {
  256. //layer.open({
  257. //type: 2,
  258. //content: "./calloutNew/videoCall.html", //iframe的url,no代表不显示滚动条
  259. //title: "视频通话窗口",
  260. //shade: 0,
  261. //offset: "rb",
  262. //area: ["22%", "65%"], //宽高
  263. //});
  264. }else{
  265. // connectVoice(1); //创建连接
  266. }
  267. //if($.cookie("code") != "spdbzy") {
  268. //connectVoice(1); //创建连接
  269. //}
  270. //CreateWebSockets();
  271. //$(".open_chat").show();
  272. //heartbeat = setInterval(function() {
  273. // Heart()
  274. //}, 60000);
  275. $("#top-search").show();
  276. $(".phoneBZ").show();
  277. $(".zts").show();
  278. obj.AgentGroup = $.cookie("seartGroupID");
  279. if($("#RoleCode").val() == "DBHWY") {
  280. // obj.AgentGroup = "1";
  281. $(".db_show").show();
  282. $(".hw_show").hide();
  283. } else if($("#RoleCode").val() == "ZJZY") {
  284. // obj.AgentGroup = "2";
  285. $(".db_show").show();
  286. $(".hw_show").hide();
  287. } else {
  288. // obj.AgentGroup = "364";
  289. $(".db_show").hide();
  290. $(".hw_show").show();
  291. }
  292. }
  293. if($("#RoleCode").val() != "EJWLDW") {
  294. $(".dclgd").eq(0).show();
  295. $(".cqgd").eq(0).show();
  296. //rightUp();
  297. //setInterval(rightUp, 60000);
  298. }
  299. if(result.data.role.F_RoleId == "6") {
  300. CreateWebSockets();
  301. $(".open_chat").show();
  302. }
  303. // if (result.data.role.F_IsEject == 1) {
  304. // $.getJSON(
  305. // huayi.config.callcenter_url +
  306. // "Index/GetNoDealOrderCounts",
  307. // {
  308. // token: $.cookie("token"),
  309. // },
  310. // function (result) {
  311. // if (result.data.lists.length != 0) {
  312. // // 弹框函数调用
  313. // login_DK();
  314. // }
  315. // }
  316. // );
  317. // }
  318. var roleCode = result.data.role.F_RoleCode
  319. // 反映类别
  320. getReactionCategory(roleCode);
  321. // 多媒体信息
  322. multimediaPrompt(roleCode);
  323. // 供暖专员不能添加工单
  324. if(roleCode === "GNZY") {
  325. $(".orderForm").hide();
  326. }
  327. }
  328. }
  329. );
  330. getWhetherEditInformation();
  331. $.ajaxSettings.async = false;
  332. $.getJSON(
  333. huayi.config.callcenter_url + "Index/GetMenu", {
  334. token: $.cookie("token"),
  335. },
  336. function(result) {
  337. $.ajaxSettings.async = true;
  338. if(result.state.toLowerCase() == "success") {
  339. $(result.data).each(function(i, n) {
  340. var html =
  341. '<li><a href="#" dataid=' +
  342. n.F_FunctionId +
  343. // '><i class="fa iconfont">&#xe614;</i><span class="nav-label">' +
  344. '><i class="fa iconfont">' +
  345. n.F_ImgUrl +
  346. '</i><span class="nav-label">' +
  347. n.F_FunctionName +
  348. '</span><span class="fa arrow"></span></a>';
  349. html += '<ul class="nav nav-second-level">';
  350. $(n.item).each(function(j, m) {
  351. if(m.item.length > 0) {
  352. html +=
  353. '<li><a class="" dataid=' +
  354. m.F_FunctionId +
  355. ' href="#">' +
  356. m.F_FunctionName +
  357. '<span class="' +
  358. m.F_FunctionCode +
  359. '"></span><span class="fa arrow"></span></a>'
  360. html += '<ul class="nav nav-third-level">';
  361. $(m.item).each(function(k, l) {
  362. html +=
  363. '<li><a class="J_menuItem" dataid=' +
  364. l.F_FunctionId +
  365. ' href="' +
  366. l.F_OptUrl +
  367. '">' +
  368. l.F_FunctionName +
  369. "</a>" +
  370. '<span class="label label-warning pull-right lblcount ' +
  371. l.F_FunctionCode +
  372. '"></span>' +
  373. "</li>";
  374. });
  375. html += "</li></ul>"
  376. } else {
  377. html +=
  378. '<li><a class="J_menuItem" dataid=' +
  379. m.F_FunctionId +
  380. ' href="' +
  381. m.F_OptUrl +
  382. '">' +
  383. m.F_FunctionName +
  384. "</a>" +
  385. '<span class="label label-warning pull-right lblcount ' +
  386. m.F_FunctionCode +
  387. '"></span>' +
  388. "</li>";
  389. }
  390. });
  391. html += "</ul></li>";
  392. $(html).appendTo($("#side-menu"));
  393. });
  394. $(".J_menuItem").click(function() {
  395. if($(this).text() == "来电弹屏") {
  396. $(".maxOpen").trigger("click");
  397. $(".head-pic .lahei .la-before").show();
  398. $(".head-pic .lahei .la-after").hide();
  399. }
  400. });
  401. }
  402. }
  403. );
  404. document.onclick = function(e) {
  405. $(".keyTransferDiv").hide();
  406. };
  407. $(".hw_through").click(function(e) {
  408. $(".keyTransferDiv").toggle();
  409. e = e || event;
  410. stopFunc(e);
  411. });
  412. function stopFunc(e) {
  413. e.stopPropagation ? e.stopPropagation() : (e.cancelBubble = true);
  414. }
  415. // 一键转接
  416. function throungh() {
  417. var guid = uuid();
  418. obj.Type = "Transfer";
  419. obj.DestinationNumber = "8" + $(".hw_through").attr("index");
  420. obj.Header = "8";
  421. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  422. obj.TaskPhoneID = ""; //回访的电话ID
  423. obj.TaskID = guid; //回访记录编号
  424. Send();
  425. $.ajax({
  426. type: "get",
  427. url: huayi.config.callcenter_url + "Callrecords/UpdateTransferCall",
  428. async: true,
  429. dataType: "json",
  430. data: {
  431. token: $.cookie("token"),
  432. callid: $(".hidCallID").val(),
  433. transfercall: $(".hw_through").attr("index")
  434. },
  435. success: function(result) {
  436. if(result.state.toLowerCase() == "success") {
  437. debugger
  438. }
  439. },
  440. });
  441. }
  442. // 获取转接数据
  443. function getkeyTransferData() {
  444. $(".keyTransferDiv dl").empty();
  445. $.ajax({
  446. type: "get",
  447. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  448. dataType: "json",
  449. async: false,
  450. data: {
  451. token: $.cookie("token"),
  452. id: 2988,
  453. },
  454. success: function(data) {
  455. if(data.state.toLowerCase() == "success") {
  456. var content = data.data;
  457. $(content).each(function(i, n) {
  458. $("<dt data-number='" + n.F_Remark + "'>" + n.F_Value + "</dt>").appendTo(".keyTransferDiv dl");
  459. });
  460. }
  461. },
  462. });
  463. }
  464. // 转接绑定事件
  465. $(".keyTransferDiv dl").on("click", "dt", function(e) {
  466. $(".hw_through").attr("index", $(this).attr("data-number"))
  467. throungh()
  468. })
  469. //话务相关
  470. $("#top-search li").click(function() {
  471. if($(this).find("i").hasClass("active")) {
  472. if(obj.AgentID) {
  473. var fun = $(this).attr("datafun");
  474. obj.Type = fun;
  475. obj.AgentGroup = $.cookie("seartGroupID");
  476. switch(fun) {
  477. case "Login":
  478. // obj.AgentGroup = "364";
  479. obj.AgentGroup = $.cookie("seartGroupID");
  480. obj.AgentType = "0";
  481. Send();
  482. break; //签入
  483. case "SayFree":
  484. obj.freeType = "shoudong";
  485. Send();
  486. break; //签入
  487. case "callOutLogin":
  488. obj.AgentGroup = "9999";
  489. obj.AgentType = "0";
  490. obj.Type = "Login";
  491. Send();
  492. break; //外呼签入
  493. case "MakeCall":
  494. $(".hidCallID").val("");
  495. $("#hidwhtype").val(fun);
  496. whtp();
  497. //obj.DestinationNumber = "1012";
  498. break; //外呼
  499. case "Meeting":
  500. $("#hidwhtype").val(fun);
  501. whtp();
  502. //obj.DestinationNumber = "1012";
  503. break; //多方通话
  504. case "Transfer":
  505. $("#hidwhtype").val(fun);
  506. whtp();
  507. //obj.DestinationNumber = "1012";
  508. break; //转移
  509. case "Consult": //协商呼叫
  510. $("#hidwhtype").val(fun);
  511. whtp();
  512. break;
  513. case "ConfirmTransfer": //确认转移
  514. obj.EndParmer = "1";
  515. Send();
  516. break;
  517. case "CancelTransfer": //取消转移
  518. // $("#hidwhtype").val(ConfirmTransfer);
  519. obj.Type = "ConfirmTransfer";
  520. obj.EndParmer = "3";
  521. Send();
  522. break;
  523. case "TurnIvr": //转IVR
  524. obj.IvrName = "TurnIvr";
  525. obj.IvrPos = "1";
  526. Send();
  527. break;
  528. case "MeetingTakeBack": //多方通话回签
  529. obj.Type = "MeetingTakeBack";
  530. Send();
  531. break;
  532. case "satisfactionEvaluation": //多方通话回签
  533. satisfactionEvaluationFun();
  534. break;
  535. case "keyTransfer": // 一键转接
  536. break;
  537. default:
  538. Send();
  539. break;
  540. }
  541. }
  542. }
  543. });
  544. //知识库查询
  545. $(".searIcon").click(function() {
  546. loadZSK();
  547. });
  548. //历史记录查询
  549. $(".searchbtn").click(function() {
  550. loadOld();
  551. });
  552. //新增记录
  553. $(".addjl").click(function() {
  554. $(".addgd").show();
  555. $(".tbold").hide();
  556. });
  557. //关闭外呼弹屏
  558. $(".closes").click(function() {
  559. $(".WH").removeClass("fadeInDown").addClass("fadeOutUp");
  560. $(".WH").addClass("hidens");
  561. });
  562. //外呼呼出
  563. $(".CallOut").click(function(event) {
  564. event.stopPropagation();
  565. if($("#Result").val()) {
  566. $.ajax({
  567. type: "get",
  568. url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
  569. async: true,
  570. dataType: "json",
  571. data: {
  572. token: $.cookie("token"),
  573. phone: $("#Result").val(),
  574. },
  575. success: function(result) {
  576. if(result.state.toLowerCase() == "success") {
  577. var guid = uuid();
  578. obj.Type = $("#hidwhtype").val();
  579. obj.DestinationNumber = result.data.phone;
  580. obj.Header = result.data.fix;
  581. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  582. obj.TaskPhoneID = ""; //回访的电话ID
  583. obj.TaskID = guid; //回访记录编号
  584. obj.Callee = $("#Result").val(); //被叫号码
  585. obj.Caller = $.cookie("extno"); //操作人分机号
  586. Send();
  587. $("#Result").val("");
  588. $(".WH").addClass("hidens");
  589. }
  590. },
  591. });
  592. }
  593. });
  594. //外呼弹屏数字键盘样式
  595. $(".Num_ul div")
  596. .mousedown(function() {
  597. $(this).addClass("actives");
  598. $(".img").removeClass("hidens");
  599. })
  600. .mouseup(function() {
  601. $(this).removeClass("actives");
  602. });
  603. //外呼弹屏数字键盘号码输入
  604. $(".Num_ul li div").click(function() {
  605. var rt = $("#Result").val() + "";
  606. if(rt.length < 18) {
  607. rt = rt + $(this).find("a").text();
  608. $("#Result").val(rt);
  609. }
  610. });
  611. //外呼弹屏数字键盘号码截取
  612. $(".img").click(function() {
  613. var Result = $("#Result").val() + "";
  614. Result = Result.substr(0, Result.length - 1);
  615. $("#Result").val(Result);
  616. if(Result.length == 0) {
  617. $(".img").addClass("hidens");
  618. }
  619. });
  620. //外呼电话列表
  621. $(".bg_title li").click(function() {
  622. $(this).addClass("lactive").siblings().removeClass("lactive");
  623. loadWH();
  624. });
  625. $(".ty").click(function() {
  626. loadWH();
  627. });
  628. //创建投诉工单
  629. $(".addt_").click(function() {
  630. Statess = 0;
  631. Adds();
  632. });
  633. //创建投诉工单
  634. $(".addts").click(function() {
  635. Statess = 1;
  636. Adds();
  637. });
  638. $(".mapBJ").click(function() {
  639. $(".mapPos").hide();
  640. $(".mapBJ").hide();
  641. });
  642. $(".reposit").click(function() {
  643. // layer.open({
  644. // type: 2,
  645. // content: "./CommonHtml/LDTPZSK.html", //iframe的url,no代表不显示滚动条
  646. // title: "知识库",
  647. // maxmin:true,
  648. // area: ["78%", "90%"], //宽高
  649. // });
  650. window.open('./CommonHtml/LDTPZSK.html');
  651. // $(".repoConte").toggle();
  652. });
  653. //上传附件
  654. $("#scwj").click(function() {
  655. $("#upFile").trigger("click");
  656. })
  657. $("#upFile").change(function() {
  658. upload();
  659. })
  660. //加载知识库
  661. loadZSK();
  662. //加载左侧导航菜单
  663. //loadMenu();
  664. // 综合菜单
  665. $(".comprehensive").click(function() {
  666. $(".comprehensiveContent").toggle();
  667. });
  668. // 获取坐席
  669. getSeatData($("#comprehensiveContentSerrchSeat"))
  670. // 综合查询
  671. loadComprehensiveList()
  672. // 搜索
  673. $(".comprehensiveContentSerrchBtn").click(function() {
  674. loadComprehensiveList();
  675. })
  676. //客户资料
  677. $(".khzl tbody>tr>td input").attr("readonly", true);
  678. $(".save").hide();
  679. $(".cancel").hide();
  680. $(".edit").click(function() {
  681. $(".save").show();
  682. $(".cancel").show();
  683. $(".edit").hide();
  684. $(".khzl tbody>tr>td input").attr("readonly", false);
  685. $(".khzl tbody>tr>td input").css("border-bottom", "1px solid #b3b3b3");
  686. });
  687. $(".cancel").click(function() {
  688. $(".khzl tbody>tr>td input").attr("readonly", true);
  689. $(".khzl tbody>tr>td input").css("border", "0");
  690. $(".save").hide();
  691. $(".cancel").hide();
  692. $(".edit").show();
  693. });
  694. //保存客户
  695. $(".save").click(function() {
  696. var khid = $("#khid").val();
  697. var khmc = $(".khmc").val();
  698. var tsdh = $(".tsdh").val();
  699. var lxr = $(".lxr").val();
  700. var lxdh = $(".lxdh").val();
  701. var postcode = $(".postcode").val();
  702. var email = $(".email").val();
  703. // if (!khmc) {
  704. // layer.confirm('请输入客户名称!', {
  705. // btn: ['确定']
  706. // });
  707. // return;
  708. // }
  709. $.post(
  710. huayi.config.callcenter_url + "Customer/AddCustomer", {
  711. cid: khid,
  712. name: khmc,
  713. lxr: lxr,
  714. mobile: tsdh,
  715. telphone: lxdh,
  716. postcode: postcode,
  717. email: email,
  718. token: $.cookie("token"),
  719. },
  720. function(result) {
  721. result = $.parseJSON(result);
  722. if(result.state.toLowerCase() == "success") {
  723. $("#khid").val(result.data);
  724. $(".khmc").val(khmc);
  725. $(".tkhmc").text(khmc);
  726. $(".lxdh").val(lxdh);
  727. $(".tsdh").val(tsdh);
  728. $(".ttsdh").text(tsdh);
  729. $(".lxr").val(lxr);
  730. $(".postcode").val(postcode);
  731. $(".email").val(email);
  732. layer.msg("保存成功");
  733. $(".khzl tbody>tr>td input").attr("readonly", true);
  734. $(".khzl tbody>tr>td input").css("border", "0");
  735. $(".save").hide();
  736. $(".cancel").hide();
  737. $(".edit").show();
  738. }
  739. }
  740. );
  741. });
  742. //关闭录音弹出
  743. $(".setwin").click(function() {
  744. $(".t-shade").removeClass("cx");
  745. $("audio")[0].pause();
  746. });
  747. //修改密码开始
  748. $(".shezhi").click(function() {
  749. $(".shezison").toggle()
  750. });
  751. $(".permsgdetail").click(function(){
  752. $(".sel").text('个人资料')
  753. $(".shezison").toggle()
  754. $(".personal").show();
  755. $(".passeditbox").hide();
  756. $(".notpassedit").show();
  757. $(".grbj").trigger('click')
  758. })
  759. $(".perpassedit").click(function(){
  760. $(".sel").text('修改密码')
  761. $(".shezison").toggle()
  762. $(".personal").show();
  763. $(".notpassedit").hide();
  764. $(".passeditbox").show();
  765. $(".grbj").trigger('click')
  766. })
  767. //tab切换
  768. $(".perTab li").click(function() {
  769. $(this).addClass("sel").siblings().removeClass("sel");
  770. var index = $(this).index();
  771. $(".perTab_con").children("div").eq(index).show().siblings().hide();
  772. });
  773. //编辑个人资料
  774. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  775. $(".grbj").click(function() {
  776. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  777. $(".grzl tbody>tr>td input.zhidu").css(
  778. "border-bottom",
  779. "1px solid #b3b3b3"
  780. );
  781. });
  782. //取消编辑
  783. $(".grqx").click(function() {
  784. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  785. $(".grzl tbody>tr>td input.zhidu").css("border-bottom", "none");
  786. });
  787. //关闭按钮
  788. $(".ptr").click(function() {
  789. $(".personal").hide();
  790. });
  791. //修改密码
  792. $(".grbtn").click(function() {
  793. var reg = /^(?=.*\d)(?=.*[a-z])(?=.*[A-Z]).{10,}$/
  794. var gh = $(".mgh").val();
  795. var xm = $(".mn").val();
  796. var ymm = $(".spwd").val();
  797. var xmm = $(".npwd").val();
  798. var qmm = $(".epwd").val();
  799. var jiamixmm = "";
  800. var jiamiymm = ""
  801. if(xmm){
  802. jiamixmm = $.md5(xmm)
  803. }
  804. if(ymm){
  805. jiamiymm = $.md5(ymm)
  806. }
  807. if(xmm !== qmm) {
  808. $(".wrong").show();
  809. return;
  810. }
  811. if(xmm == qmm){
  812. $(".wrong").hide();
  813. }
  814. if($(".sel").text() == '修改密码'){
  815. if(ymm == "") {
  816. layer.msg("原密码不允许为空!");
  817. return;
  818. }
  819. if(xmm == "") {
  820. layer.msg("新密码不允许为空!");
  821. return;
  822. }
  823. if(!reg.test(xmm)){
  824. layer.msg("密码至少10个字符必须包含字母大小写和数字!");
  825. return
  826. }
  827. }
  828. $(".wrong").hide();
  829. $(".grzl tbody>tr>td input").attr("readonly", true);
  830. $(".grzl tbody>tr>td input").css("border-bottom", "none");
  831. $.ajax({
  832. type: "post",
  833. url: huayi.config.callcenter_url + "UserAccount/UpdatePwd",
  834. async: true,
  835. dataType: "json",
  836. data: {
  837. token: $.cookie("token"),
  838. usercode: gh,
  839. pwd: jiamixmm,
  840. oldpwd: jiamiymm,
  841. name: $(".mn").val(),
  842. company: $(".settingCompany").val(),
  843. department: $(".settingDepartment").val(),
  844. post: $(".settingPost").val(),
  845. mobile: $(".settingMobile").val(),
  846. phone: $(".settingTelephone").val(),
  847. code: $(".settingCode").val(),
  848. },
  849. success: function(result) {
  850. if(result.state.toLowerCase() == "success") {
  851. layer.msg("修改成功!");
  852. window.location.href = "login.html";
  853. } else {
  854. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  855. $(".grzl tbody>tr>td input.zhidu").css(
  856. "border-bottom",
  857. "1px solid #b3b3b3"
  858. );
  859. }
  860. },
  861. });
  862. });
  863. //获取验证码
  864. function getVerificationCode() {
  865. if($(".settingMobile").val() == "") {
  866. layer.msg("请输入手机号码!");
  867. return;
  868. }
  869. $.ajax({
  870. type: "post",
  871. url: huayi.config.callcenter_url + "UserAccount/SendCode",
  872. async: true,
  873. dataType: "json",
  874. data: {
  875. token: $.cookie("token"),
  876. mobile: $(".settingMobile").val(),
  877. },
  878. success: function(result) {
  879. if(result.state.toLowerCase() == "success") {
  880. layer.msg("获取成功!");
  881. $(".btnVerificationCode").attr("disabled", true);
  882. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  883. $(".verificationCodeTips").show();
  884. setTimeout(function() {
  885. $(".btnVerificationCode").attr("disabled", false);
  886. $(".verificationCodeTips").hide();
  887. }, 60000);
  888. }
  889. },
  890. });
  891. }
  892. $(".btnVerificationCode").click(function() {
  893. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  894. $(".grzl tbody>tr>td input.zhidu").css(
  895. "border-bottom",
  896. "1px solid #b3b3b3"
  897. );
  898. getVerificationCode();
  899. });
  900. //是否需要编辑用户信息
  901. function getWhetherEditInformation() {
  902. $.ajax({
  903. type: "post",
  904. url: huayi.config.callcenter_url + "UserAccount/GetUserModify",
  905. async: true,
  906. dataType: "json",
  907. data: {
  908. token: $.cookie("token")
  909. },
  910. success: function(result) {
  911. if(result.state.toLowerCase() == "success") {
  912. } else {
  913. $(".personal").show();
  914. $(".sel").text('修改密码');
  915. $(".ptr").hide();
  916. $(".notpassedit").hide();
  917. $(".passeditbox").show();
  918. $(".grbj").trigger('click');
  919. // $(".personal").show();
  920. // $(".ptr").hide();
  921. // $(".personalMask").show();
  922. // $(".grbj").trigger('click')
  923. }
  924. },
  925. error: function(result) {},
  926. });
  927. }
  928. //图片裁剪
  929. var o = $(".image-crop > img");
  930. $(o).cropper({
  931. aspectRatio: 1 / 1,
  932. resizable: false,
  933. dragCrop: false,
  934. preview: ".img-preview",
  935. done: function() {},
  936. });
  937. var r = $("#inputImage");
  938. if(window.FileReader) {
  939. r.change(function() {
  940. var e,
  941. i = new FileReader(),
  942. t = this.files;
  943. if(t.length && ((e = t[0]), /^image\/\w+$/.test(e.type))) {
  944. i.readAsDataURL(e);
  945. i.onload = function() {
  946. r.val("");
  947. o.cropper("reset", !0).cropper("replace", this.result);
  948. };
  949. } else {
  950. layer.msg("请选择图片文件");
  951. }
  952. });
  953. $("#setDrag").click(function() {
  954. o.cropper("setDragMode", "crop");
  955. // var img = o.cropper("getDataURL");
  956. var img = o.cropper("getCroppedCanvas").toDataURL("image/png");
  957. $.post(
  958. huayi.config.callcenter_url + "Index/UploadTX64", {
  959. dataurl: encodeURIComponent(img),
  960. token: $.cookie("token"),
  961. },
  962. function(result) {
  963. result = $.parseJSON(result);
  964. if(result.state.toLowerCase() == "success") {
  965. $(".yhtx").attr(
  966. "src",
  967. huayi.config.callcenter_url.substr(
  968. 0,
  969. huayi.config.callcenter_url.length - 1
  970. ) + result.data
  971. );
  972. layer.msg("上传成功");
  973. $(".personal").hide();
  974. }
  975. }
  976. );
  977. });
  978. $("#zoomIn").click(function() {
  979. o.cropper("zoom", 0.1);
  980. });
  981. $("#zoomOut").click(function() {
  982. o.cropper("zoom", -0.1);
  983. });
  984. $("#rotateLeft").click(function() {
  985. o.cropper("rotate", 45);
  986. });
  987. $("#rotateRight").click(function() {
  988. o.cropper("rotate", -45);
  989. });
  990. } else {
  991. r.addClass("hide");
  992. }
  993. $("#zxTable tbody").on("click", "tr", function() {
  994. $(this).addClass("tr_bg");
  995. $(this).siblings().removeClass("tr_bg");
  996. $("#Result").val($(this).attr("fjh"));
  997. });
  998. //工单
  999. //当即办理
  1000. //$(".Nows").change(function () {
  1001. // $(".Nows_box").toggle();
  1002. //});
  1003. $('input:radio[name="banli"]').change(function() {
  1004. if($(this).val() == "1") {
  1005. $(".Nows_box").show();
  1006. } else {
  1007. $(".Nows_box").hide();
  1008. }
  1009. });
  1010. //区县,主干道、乡镇,路社区村三级联动(目前在来电弹屏中使用)
  1011. // helper.getDropList.getLocations($("#sourcearea"));
  1012. QY($("#sourcearea"));
  1013. // 获取乡镇,默认文峰区
  1014. getTownshipVillage($("#township"), 4965);
  1015. LB($("#type"));
  1016. ZT($("#keys"));
  1017. //加载来电类型 默认是 已受理并发送id
  1018. GetDicValueList();
  1019. $(".right-tab li").click(function() {
  1020. messages($(this).index());
  1021. });
  1022. //全部已读
  1023. $(".readed").click(function() {
  1024. $.ajax({
  1025. type: "get",
  1026. url: huayi.config.callcenter_url + "Index/CloseChat",
  1027. async: true,
  1028. dataType: "json",
  1029. data: {
  1030. token: $.cookie("token"),
  1031. id: 0,
  1032. },
  1033. success: function(data) {
  1034. if(data.total > 0) {
  1035. messages();
  1036. } else {
  1037. layer.msg("设置失败!");
  1038. }
  1039. },
  1040. });
  1041. });
  1042. //主动发消息
  1043. $(".sele_send").click(function() {
  1044. layer.open({
  1045. type: 2,
  1046. content: "replyChat.html", //iframe的url,no代表不显示滚动条
  1047. title: "发送消息",
  1048. area: ["50%", "60%"], //宽高
  1049. });
  1050. });
  1051. var ru, rd, msgs;
  1052. $(".mid").val(0);
  1053. var mid = $(".mid").val();
  1054. $(".tuBiao").click(function() {
  1055. if($(".drm").css("display") == "block") {
  1056. $(".drm").css("display", "none");
  1057. } else {
  1058. $(".drm").css("display", "block");
  1059. }
  1060. });
  1061. $("#small-chat").click(function() {
  1062. if($(".small-chat-box").hasClass("active")) {
  1063. rightDown();
  1064. rd = setInterval(rightDown, 60000);
  1065. } else {
  1066. clearInterval(rd);
  1067. }
  1068. });
  1069. //即时通讯 消息总数
  1070. message_total();
  1071. //setInterval(message_total, 5000);
  1072. function message_total() {
  1073. helper.init.isload = 0;
  1074. $.ajax({
  1075. type: "get",
  1076. url: huayi.config.callcenter_url + "Index/GetChatCount",
  1077. async: true,
  1078. dataType: "json",
  1079. data: {
  1080. token: $.cookie("token"),
  1081. top: 50,
  1082. },
  1083. success: function(data) {
  1084. helper.init.isload = 1;
  1085. if(data.total <= 0) {
  1086. $(".chat_count").hide();
  1087. $(".chat").removeClass("come_mess");
  1088. } else {
  1089. $(".chat_count").show();
  1090. $(".chat_count").html(data.total);
  1091. $(".chat").addClass("come_mess");
  1092. }
  1093. },
  1094. });
  1095. }
  1096. $(".chat").click(function() {
  1097. $("#right-sidebar").toggleClass("sidebar-open");
  1098. if($("#right-sidebar").hasClass("sidebar-open")) {
  1099. messages();
  1100. msgs = setInterval(messages, 5000, 0); //未读消息定时刷新
  1101. } else {
  1102. clearInterval(msgs);
  1103. }
  1104. });
  1105. $("#reflectCategory").bind("input propertychange", function() {
  1106. $(".layui-dropdown").hide();
  1107. if($("#reflectCategory").val() == "") {
  1108. $(".reflectCategoryList-wrapper").hide();
  1109. return;
  1110. }
  1111. var debounceGetSearchReactionCategory = debounce(
  1112. getSearchReactionCategory,
  1113. 500
  1114. );
  1115. $(".reflectCategoryList-wrapper").show();
  1116. debounceGetSearchReactionCategory($("#reflectCategory").val());
  1117. });
  1118. $("#reflectCategoryList").on("click", "li", function() {
  1119. $(".reflectCategoryList-wrapper").hide();
  1120. $("#reflectCategory").val($(this).attr("indexName"));
  1121. $("#PID").val($(this).attr("index"));
  1122. });
  1123. // 获取工单数量
  1124. workcount();
  1125. });
  1126. function Adds() {
  1127. var callid = $(".hidCallID").val();
  1128. var value = $(' input[name="banli"]:checked ').val();
  1129. var ispd = $("#automaticDispatch").val() === "1" ? "1" : "0" // 自动派单
  1130. var threeWayCall;
  1131. if($("#threeWayCall").is(":checked")) {
  1132. threeWayCall = 1;
  1133. } else {
  1134. threeWayCall = 0;
  1135. }
  1136. if(!$("#cusphone").val()) {
  1137. layer.msg("请输入来电号码");
  1138. return;
  1139. } else if(!$("#title").val()) {
  1140. layer.msg("请输入标题");
  1141. return;
  1142. } else if(!$("#content").val()) {
  1143. layer.msg("请输入内容");
  1144. return;
  1145. } else if(!$("#PID").val()) {
  1146. layer.msg("请选择反映类别");
  1147. return;
  1148. } else if(value == 1 && !$("#result").val()) {
  1149. layer.msg("请输入直办内容");
  1150. return;
  1151. } else if(!$("#sourcearea").val()) {
  1152. layer.msg("请输入事发区域");
  1153. return;
  1154. }
  1155. $.ajax({
  1156. type: "post",
  1157. url: huayi.config.callcenter_url + "/WorkOrder/AddWorkOrder",
  1158. dataType: "json",
  1159. async: true,
  1160. beforeSend: function() {
  1161. //触发ajax请求开始时执行
  1162. $(".addt_").attr("disabled", true);
  1163. $(".addts").attr("disabled", true);
  1164. $(".addt_").text("提交中...");
  1165. $(".addts").text("提交中...");
  1166. $(".addt_").css('background',"#cccccc");
  1167. $(".addts").css('background',"#cccccc");
  1168. },
  1169. data: {
  1170. bigtype: $("#phonetype2").val(),
  1171. cusname: $("#cusname").val(), //=来电人姓名
  1172. cussex: $("#cussex").val(),
  1173. cusphone: $("#cusphone").val().replace(/\s+/g, ""), //=来电人电话
  1174. conphone: $("#contactphone").val().replace(/\s+/g, ""),//联系电话
  1175. email: $("#email").val(),
  1176. zipcode: $("#zipcode").val(),
  1177. title: $("#title").val(),
  1178. ispd:ispd,
  1179. content: $("#content").val(),
  1180. callid: callid,
  1181. sourcearea: $("#sourcearea").val(), //=事发地域id
  1182. township: $("#township").val(), // 乡镇
  1183. village: $("#village").val(), // 村
  1184. sourceaddress: $("#sourceaddress").val(), //=事发详细地址
  1185. source: $("#sourceSelect").val(), //=来源
  1186. phonetype: $("#phonetype").val(), // 电话类别
  1187. isresult: $(' input[name="banli"]:checked ').val(), //=(0转办1直办)
  1188. result: $("#result").val(),
  1189. longitude: $(".store_Lng").val(),
  1190. latitude: $(".store_Lat").val(),
  1191. keys: $("#PID").val(), //=关键词id(多个用英文逗号,隔开)
  1192. type: $("#type").val(), //=类型
  1193. isprotect: $(' input[name="mj"]:checked ').val(), //=(0普通1保密)
  1194. level: $("#level").val(), //=(1普通2紧急)
  1195. visittype: $("#visittype").val(), // 回访方式
  1196. isbusiness: $("#isbusiness").val(),
  1197. issubmit: Statess, //=(0保存1保存并提交)
  1198. business: threeWayCall,
  1199. file: $("#file").val(), // 办理附件(多个用英文逗号,隔开)
  1200. token: $.cookie("token"),
  1201. },
  1202. success: function(data) {
  1203. if(data.state.toLowerCase() == "success") {
  1204. $(".addt_").attr("disabled", false);
  1205. $(".addts").attr("disabled", false);
  1206. $(".addt_").text("保存");
  1207. $(".addts").text("保存并提交");
  1208. $(".addt_").css('background',"#00a1cb");
  1209. $(".addts").css('background',"#00a1cb");
  1210. layer.msg("操作成功");
  1211. $("#phonetype1").hide()
  1212. $("#phonetype2").hide()
  1213. $("#phonetype1").val('')
  1214. $("#phonetype2").val('')
  1215. $("#phonetype").val('12345')
  1216. Clean();
  1217. } else {
  1218. $(".addt_").attr("disabled", false);
  1219. $(".addts").attr("disabled", false);
  1220. $(".addt_").text("保存");
  1221. $(".addts").text("保存并提交");
  1222. $(".addt_").css('background',"#00a1cb");
  1223. $(".addts").css('background',"#00a1cb");
  1224. }
  1225. },
  1226. });
  1227. }
  1228. //上传文件
  1229. function upload() {
  1230. var Files = document.getElementById("upFile").files;
  1231. console.log(Files);
  1232. if(Files.length > 0) {
  1233. var formData = new FormData();
  1234. for(var i = 0; i < Files.length; i++) {
  1235. formData.append('file' + i, Files[i]);
  1236. }
  1237. formData.append("token", $.cookie("token"));
  1238. var typeName = Files[0].name.split('.')[Files[0].name.split('.').length - 1];
  1239. if(typeName == "png" || typeName == 'jpg' || typeName == 'mp4' || typeName == 'avi' || typeName ==
  1240. 'wmv' || typeName == 'mp3' || typeName == 'pdf' || typeName == 'doc' || typeName == 'docx' ||
  1241. typeName == 'xls' || typeName == 'xlsx') {
  1242. $.ajax({
  1243. url: huayi.config.callcenter_url + "/WorkOrder/UploadFile",
  1244. type: "POST",
  1245. data: formData,
  1246. /**
  1247. *必须false才会自动加上正确的Content-Type
  1248. */
  1249. contentType: false,
  1250. /**
  1251. * 必须false才会避开jQuery对 formdata 的默认处理
  1252. * XMLHttpRequest会对 formdata 进行正确的处理
  1253. */
  1254. processData: false,
  1255. success: function(result) {
  1256. document.getElementById("upFile").outerHTML = document.getElementById("upFile")
  1257. .outerHTML;
  1258. $("#upFile").change(function() {
  1259. upload();
  1260. });
  1261. var r = $.parseJSON(result);
  1262. if(r.state.toLowerCase() == "success") {
  1263. var a = r.data;
  1264. $(a).each(function(i, n) {
  1265. var strs = '<span class="files" fiel-num="' + n.F_FileId +
  1266. '">' + n.F_FileName.substring(19) +
  1267. '<i class="fa fa-remove del_file"></i></span>'
  1268. $(strs).appendTo($('.fileBox')).find('.del_file').click(
  1269. function(event) {
  1270. event.stopPropagation();
  1271. $(this).parent().remove();
  1272. file_num()
  1273. })
  1274. })
  1275. file_num();
  1276. }
  1277. }
  1278. });
  1279. } else {
  1280. layer.msg("格式不正确");
  1281. }
  1282. } else {
  1283. layer.confirm('请上传文件!', {
  1284. btn: ['确定']
  1285. });
  1286. }
  1287. }
  1288. //上传文件隐藏域值
  1289. function file_num() {
  1290. var str = '';
  1291. var Str;
  1292. $('.fileBox .files').each(function(j, m) {
  1293. var aa = $(m).attr("fiel-num")
  1294. console.log(aa);
  1295. str += aa + ",";
  1296. Str = (str.substring(str.length - 1) == ',') ? str.substring(0, str.length - 1) : str;
  1297. })
  1298. $("#file").val(Str);
  1299. }
  1300. //清空
  1301. function Clean() {
  1302. //左侧
  1303. //debugger;
  1304. $(".ldname").val(""); //来电人
  1305. $("#khid").val("");
  1306. $(".tsdh").val(""); //来电号码
  1307. $(".ldlocation").text("未知"); //归属地
  1308. $(".lxr").val(""); //联系人
  1309. $(".lxdh").val(""); //联系电话
  1310. $(".postcode").val(""); //邮编
  1311. $(".email").val(""); //email
  1312. $(".ldtime").val(""); //录入时间
  1313. $(":radio[name='banli'][value='0']").prop("checked", "checked");
  1314. $(".Nows_box").hide();
  1315. //右侧
  1316. $("#cusname").val(""); //=来电人姓名
  1317. $("#cussex").val("");
  1318. $("#cusphone").val(""); //=来电人电话
  1319. $("#contactphone").val(""); //=来电人电话
  1320. $("#email").val("");
  1321. $("#zipcode").val("");
  1322. $("#conphone").val("");
  1323. $("#title").val("");
  1324. $("#content").val("");
  1325. $("#sourceaddress").val(""); //=事发详细地址
  1326. $("input[name='baomi'][value='1']").prop("checked", true); //=(0转办1直办)
  1327. $("#type option:first").prop("selected", "selected");
  1328. $("#level option:first").prop("selected", "selected");
  1329. $("#visittype option:first").prop("selected", "selected");
  1330. $("#isbusiness option:first").prop("selected", "selected");
  1331. console.log($("#isbusiness").val())
  1332. $("#keys option:first").prop("selected", "selected");
  1333. $("#sourcearea").val("0").trigger("change"); //=事发地域id
  1334. $("#sourcearea option:first").prop("selected", "selected");
  1335. $("#township").val(""); // 乡镇
  1336. $("#village").val(""); // 村
  1337. $("#result").val("");
  1338. $(".inps").val("");
  1339. $("#PID").val("");
  1340. $("#reflectCategory").val("");
  1341. $("#Dpment").val("");
  1342. $(".Cleans").hide();
  1343. $("#file").val('');
  1344. $(".fileBox").html('')
  1345. }
  1346. function clearworkorder() {
  1347. $("#xxlb").val("");
  1348. $("#xxlb").trigger("change");
  1349. $("#FArea").val("");
  1350. $("#FArea").trigger("change");
  1351. $("#sfdz").val("");
  1352. $("#tskh").val("");
  1353. $("#tsdh").val("");
  1354. $("#email").val("");
  1355. $("#postcode").val("");
  1356. $("#lxr").val("");
  1357. $("#lxdh").val("");
  1358. $("#content").val("");
  1359. $("#result").val("");
  1360. $("#JArea").val("");
  1361. $("#JArea").trigger("change");
  1362. $("#remark").val("");
  1363. $("#khid").val("");
  1364. $(".khmc").val("");
  1365. $(".tsdh").val("");
  1366. $(".lxr").val("");
  1367. $(".lxdh").val("");
  1368. $(".postcode").val("");
  1369. $(".email").val("");
  1370. }
  1371. //获取历史记录
  1372. function loadOld() {
  1373. //判断号码是不是带0
  1374. var cometel = $(".hidTel").val();
  1375. console.log(cometel,'cometelcometel')
  1376. if(cometel.length == 12){
  1377. cometel = cometel.slice(1)
  1378. }
  1379. // var type = $(".ldtp-cr ul.ld-service .cr-click").attr("itemtype");
  1380. // $(".complain").hide();
  1381. // $(".complain")
  1382. // .eq(type * 1)
  1383. // .show();
  1384. // if (type == "2") {
  1385. //先销毁表格
  1386. $("#orderlist").bootstrapTable("destroy");
  1387. //初始化表格,动态从服务器加载数据
  1388. $("#orderlist").bootstrapTable({
  1389. method: "get", //使用get请求到服务器获取数据
  1390. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1391. contentType: "application/x-www-form-urlencoded",
  1392. striped: true, //表格显示条纹
  1393. pagination: true, //启动分页
  1394. pageSize: 5, //每页显示的记录数
  1395. pageNumber: 1, //当前第几页
  1396. pageList: [5, 10], //记录数可选列表
  1397. search: false, //是否启用查询
  1398. showColumns: false, //显示下拉框勾选要显示的列
  1399. showRefresh: false, //显示刷新按钮
  1400. sidePagination: "server", //表示服务端请求
  1401. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1402. //设置为limit可以获取limit, offset, search, sort, order
  1403. queryParamsType: "undefined",
  1404. queryParams: function queryParams(params) {
  1405. //设置查询参数
  1406. var param = {
  1407. page: params.pageNumber,
  1408. pagesize: params.pageSize,
  1409. islike: 0,
  1410. tel: $(".hidTel").val(),
  1411. starttime: $("#con_startTime").val(),
  1412. endtime: $("#con_endTime").val(),
  1413. token: $.cookie("token"),
  1414. };
  1415. return param;
  1416. },
  1417. onLoadSuccess: function() {
  1418. //加载成功时执行
  1419. //layer.msg("加载成功");
  1420. },
  1421. onLoadError: function() {
  1422. //加载失败时执行
  1423. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1424. },
  1425. });
  1426. // } else if (type == "1") {
  1427. //先销毁表格
  1428. $("#oldlist").bootstrapTable("destroy");
  1429. //初始化表格,动态从服务器加载数据
  1430. $("#oldlist").bootstrapTable({
  1431. method: "get", //使用get请求到服务器获取数据
  1432. url: huayi.config.callcenter_url + "CallInScreen/GetOldList", //获取数据的Servlet地址
  1433. contentType: "application/x-www-form-urlencoded",
  1434. striped: true, //表格显示条纹
  1435. pagination: true, //启动分页
  1436. pageSize: 5, //每页显示的记录数
  1437. pageNumber: 1, //当前第几页
  1438. pageList: [5, 10], //记录数可选列表
  1439. search: false, //是否启用查询
  1440. showColumns: false, //显示下拉框勾选要显示的列
  1441. showRefresh: false, //显示刷新按钮
  1442. sidePagination: "server", //表示服务端请求
  1443. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1444. //设置为limit可以获取limit, offset, search, sort, order
  1445. queryParamsType: "undefined",
  1446. queryParams: function queryParams(params) {
  1447. //设置查询参数
  1448. var param = {
  1449. page: params.pageNumber,
  1450. pagesize: params.pageSize,
  1451. tel: $(".hidTel").val(),
  1452. starttime: $("#old_startTime").val(),
  1453. endtime: $("#old_endTime").val(),
  1454. token: $.cookie("token"),
  1455. };
  1456. return param;
  1457. },
  1458. onLoadSuccess: function() {
  1459. //加载成功时执行
  1460. //layer.msg("加载成功");
  1461. },
  1462. onLoadError: function() {
  1463. //加载失败时执行
  1464. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1465. },
  1466. });
  1467. // }
  1468. }
  1469. //格式化工单号
  1470. function formatWorkOrderNum(val, row) {
  1471. if(val) {
  1472. return '<a class="xg" onclick="ckxq(\'' + val + '\')" title="点击查看工单详情">' + val + '</a>';
  1473. }
  1474. }
  1475. //编号
  1476. function Code(val, row, index) {
  1477. return index + 1;
  1478. }
  1479. function GetCallState(val) {
  1480. if(val == "1") {
  1481. return "已接通";
  1482. } else {
  1483. return "未接通";
  1484. }
  1485. }
  1486. //音频
  1487. function setCode(val) {
  1488. if(val) {
  1489. return(
  1490. '<div class="imgs" style="cursor: pointer;">' +
  1491. '<img src="./img/vice.png" alt="" onclick= "recording(this)" item="' +
  1492. val +
  1493. '" />' +
  1494. "</div>"
  1495. );
  1496. } else {
  1497. return "";
  1498. }
  1499. }
  1500. function recording(ele) {
  1501. var path = $(ele).attr("item");
  1502. layer.open({
  1503. type: 2,
  1504. content: "./CommonHtml/recording.html?path=" + path, //iframe的url,no代表不显示滚动条
  1505. title: '录音',
  1506. area: ['30%', '20%'], //宽高
  1507. maxmin: true,
  1508. shade: 0
  1509. });
  1510. }
  1511. function GetLink(val) {
  1512. if(val) {
  1513. return "<a onclick=\"ckxq('" + val + "')\" style='word-break: break-all;'>" + val + "</a>";
  1514. } else {
  1515. return "";
  1516. }
  1517. }
  1518. function GetLinkAll(val){
  1519. if(val) {
  1520. var arr = val.split(",")
  1521. var str = ""
  1522. arr.forEach(function(v, i) {
  1523. str += "<a onclick=\"ckxq('" + v + "')\" style='word-break: break-all;'>" + v + "</a>,"
  1524. })
  1525. str += str.slice(0, -1);
  1526. return str;
  1527. }else{
  1528. return "";
  1529. }
  1530. }
  1531. function formatterResult(val) {
  1532. if(val) {
  1533. // + ' title="' + val + '" ';
  1534. var strResult = val;
  1535. if(strResult.length > 20) {
  1536. strResult = strResult.substring(0, 20) + "...";
  1537. }
  1538. strResult = "<div title='" + val + "'>" + strResult + "</div>"
  1539. return strResult;
  1540. }
  1541. }
  1542. //查看详情
  1543. function ckxq(str) {
  1544. layer.open({
  1545. type: 2,
  1546. content: "CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  1547. title: "工单详情",
  1548. area: ["80%", "80%"], //宽高
  1549. });
  1550. }
  1551. //截取字符串
  1552. function GetCont(val) {
  1553. if(val) {
  1554. var str = "<div ";
  1555. if(val.length > 20) {
  1556. str = str + ' title="' + val + '" ';
  1557. val = val.substr(0, 20) + "...";
  1558. }
  1559. return str + ">" + val + "</div>";
  1560. } else {
  1561. return "";
  1562. }
  1563. }
  1564. //加载字典
  1565. function loadDic(obj, pid) {
  1566. obj.empty();
  1567. obj.append('<option selected="selected" value="">请选择</option>');
  1568. if(!pid) {
  1569. pid = -1;
  1570. }
  1571. $.getJSON(
  1572. huayi.config.callcenter_url + "Dictionary/GetDicValueListByParentId", {
  1573. token: $.cookie("token"),
  1574. pid: pid,
  1575. },
  1576. function(data) {
  1577. if(data.state.toLowerCase() == "success") {
  1578. var content = data.data;
  1579. $(content).each(function(i, n) {
  1580. $(
  1581. "<option value='" +
  1582. n.F_ValueId +
  1583. "'>" +
  1584. n.F_Value +
  1585. "</option>"
  1586. ).appendTo(obj);
  1587. });
  1588. }
  1589. }
  1590. );
  1591. }
  1592. //获取知识库
  1593. function loadZSK(type = "1") {
  1594. var table = $("#tableList" + type);
  1595. $(".tableWarpper" + type)
  1596. .show()
  1597. .siblings()
  1598. .hide();
  1599. table.bootstrapTable("destroy");
  1600. if(type === "1") {
  1601. //初始化表格,动态从服务器加载数据
  1602. table.bootstrapTable({
  1603. method: "get", //使用get请求到服务器获取数据
  1604. url: huayi.config.callcenter_url + "Professor/GetList", //获取数据的Servlet地址
  1605. contentType: "application/x-www-form-urlencoded",
  1606. striped: true, //表格显示条纹
  1607. pagination: true, //启动分页
  1608. pageSize: 10, //每页显示的记录数
  1609. pageNumber: 1, //当前第几页
  1610. pageList: [10, 20, 50, 100], //记录数可选列表
  1611. search: false, //是否启用查询
  1612. showColumns: false, //显示下拉框勾选要显示的列
  1613. showRefresh: false, //显示刷新按钮
  1614. sidePagination: "server", //表示服务端请求
  1615. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1616. //设置为limit可以获取limit, offset, search, sort, order
  1617. queryParamsType: "undefined",
  1618. queryParams: function queryParams(params) {
  1619. //设置查询参数
  1620. var param = {
  1621. page: params.pageNumber,
  1622. pagesize: params.pageSize,
  1623. token: $.cookie("token"),
  1624. keyvalue: "",
  1625. stime: "",
  1626. etime: "",
  1627. };
  1628. return param;
  1629. },
  1630. onLoadSuccess: function() {
  1631. //加载成功时执行
  1632. //layer.msg("加载成功");
  1633. },
  1634. onLoadError: function() {
  1635. //加载失败时执行
  1636. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1637. },
  1638. });
  1639. } else if(type === "2") {
  1640. //初始化表格,动态从服务器加载数据
  1641. table.bootstrapTable({
  1642. method: "get", //使用get请求到服务器获取数据
  1643. url: huayi.config.callcenter_url + "LawGuide/GetList", //获取数据的Servlet地址
  1644. contentType: "application/x-www-form-urlencoded",
  1645. striped: true, //表格显示条纹
  1646. pagination: true, //启动分页
  1647. pageSize: 10, //每页显示的记录数
  1648. pageNumber: 1, //当前第几页
  1649. pageList: [10, 20, 50, 100], //记录数可选列表
  1650. search: false, //是否启用查询
  1651. showColumns: false, //显示下拉框勾选要显示的列
  1652. showRefresh: false, //显示刷新按钮
  1653. sidePagination: "server", //表示服务端请求
  1654. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1655. //设置为limit可以获取limit, offset, search, sort, order
  1656. queryParamsType: "undefined",
  1657. queryParams: function queryParams(params) {
  1658. //设置查询参数
  1659. var param = {
  1660. page: params.pageNumber,
  1661. pagesize: params.pageSize,
  1662. token: $.cookie("token"),
  1663. keyvalue: "",
  1664. key: "",
  1665. stime: "",
  1666. etime: "",
  1667. };
  1668. return param;
  1669. },
  1670. onLoadSuccess: function() {
  1671. //加载成功时执行
  1672. //layer.msg("加载成功");
  1673. },
  1674. onLoadError: function() {
  1675. //加载失败时执行
  1676. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1677. },
  1678. });
  1679. } else if(type === "3") {
  1680. //初始化表格,动态从服务器加载数据
  1681. table.bootstrapTable({
  1682. method: "get", //使用get请求到服务器获取数据
  1683. url: huayi.config.callcenter_url + "HotspotGlossary/GetList", //获取数据的Servlet地址
  1684. contentType: "application/x-www-form-urlencoded",
  1685. striped: true, //表格显示条纹
  1686. pagination: true, //启动分页
  1687. pageSize: 10, //每页显示的记录数
  1688. pageNumber: 1, //当前第几页
  1689. pageList: [10, 20, 50, 100], //记录数可选列表
  1690. search: false, //是否启用查询
  1691. showColumns: false, //显示下拉框勾选要显示的列
  1692. showRefresh: false, //显示刷新按钮
  1693. sidePagination: "server", //表示服务端请求
  1694. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1695. //设置为limit可以获取limit, offset, search, sort, order
  1696. queryParamsType: "undefined",
  1697. queryParams: function queryParams(params) {
  1698. //设置查询参数
  1699. var param = {
  1700. page: params.pageNumber,
  1701. pagesize: params.pageSize,
  1702. token: $.cookie("token"),
  1703. keyvalue: "",
  1704. key: "",
  1705. stime: "",
  1706. etime: "",
  1707. };
  1708. return param;
  1709. },
  1710. onLoadSuccess: function() {
  1711. //加载成功时执行
  1712. //layer.msg("加载成功");
  1713. },
  1714. onLoadError: function() {
  1715. //加载失败时执行
  1716. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1717. },
  1718. });
  1719. } else if(type === "4") {
  1720. //初始化表格,动态从服务器加载数据
  1721. table.bootstrapTable({
  1722. method: "get", //使用get请求到服务器获取数据
  1723. url: huayi.config.callcenter_url + "Policy/GetList", //获取数据的Servlet地址
  1724. contentType: "application/x-www-form-urlencoded",
  1725. striped: true, //表格显示条纹
  1726. pagination: true, //启动分页
  1727. pageSize: 10, //每页显示的记录数
  1728. pageNumber: 1, //当前第几页
  1729. pageList: [10, 20, 50, 100], //记录数可选列表
  1730. search: false, //是否启用查询
  1731. showColumns: false, //显示下拉框勾选要显示的列
  1732. showRefresh: false, //显示刷新按钮
  1733. sidePagination: "server", //表示服务端请求
  1734. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1735. //设置为limit可以获取limit, offset, search, sort, order
  1736. queryParamsType: "undefined",
  1737. queryParams: function queryParams(params) {
  1738. //设置查询参数
  1739. var param = {
  1740. page: params.pageNumber,
  1741. pagesize: params.pageSize,
  1742. token: $.cookie("token"),
  1743. keyvalue: "",
  1744. key: "",
  1745. stime: "",
  1746. etime: "",
  1747. };
  1748. return param;
  1749. },
  1750. onLoadSuccess: function() {
  1751. //加载成功时执行
  1752. //layer.msg("加载成功");
  1753. },
  1754. onLoadError: function() {
  1755. //加载失败时执行
  1756. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1757. },
  1758. });
  1759. } else if(type === "5") {
  1760. //初始化表格,动态从服务器加载数据
  1761. table.bootstrapTable({
  1762. method: "get", //使用get请求到服务器获取数据
  1763. url: huayi.config.callcenter_url + "NounInterpretation/GetList", //获取数据的Servlet地址
  1764. contentType: "application/x-www-form-urlencoded",
  1765. striped: true, //表格显示条纹
  1766. pagination: true, //启动分页
  1767. pageSize: 10, //每页显示的记录数
  1768. pageNumber: 1, //当前第几页
  1769. pageList: [10, 20, 50, 100], //记录数可选列表
  1770. search: false, //是否启用查询
  1771. showColumns: false, //显示下拉框勾选要显示的列
  1772. showRefresh: false, //显示刷新按钮
  1773. sidePagination: "server", //表示服务端请求
  1774. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1775. //设置为limit可以获取limit, offset, search, sort, order
  1776. queryParamsType: "undefined",
  1777. queryParams: function queryParams(params) {
  1778. //设置查询参数
  1779. var param = {
  1780. page: params.pageNumber,
  1781. pagesize: params.pageSize,
  1782. token: $.cookie("token"),
  1783. keyvalue: "",
  1784. key: "",
  1785. stime: "",
  1786. etime: "",
  1787. };
  1788. return param;
  1789. },
  1790. onLoadSuccess: function() {
  1791. //加载成功时执行
  1792. //layer.msg("加载成功");
  1793. },
  1794. onLoadError: function() {
  1795. //加载失败时执行
  1796. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1797. },
  1798. });
  1799. } else if(type === "6") {
  1800. //初始化表格,动态从服务器加载数据
  1801. table.bootstrapTable({
  1802. method: "get", //使用get请求到服务器获取数据
  1803. url: huayi.config.callcenter_url + "Functions/GetList", //获取数据的Servlet地址
  1804. contentType: "application/x-www-form-urlencoded",
  1805. striped: true, //表格显示条纹
  1806. pagination: true, //启动分页
  1807. pageSize: 10, //每页显示的记录数
  1808. pageNumber: 1, //当前第几页
  1809. pageList: [10, 20, 50, 100], //记录数可选列表
  1810. search: false, //是否启用查询
  1811. showColumns: false, //显示下拉框勾选要显示的列
  1812. showRefresh: false, //显示刷新按钮
  1813. sidePagination: "server", //表示服务端请求
  1814. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1815. //设置为limit可以获取limit, offset, search, sort, order
  1816. queryParamsType: "undefined",
  1817. queryParams: function queryParams(params) {
  1818. //设置查询参数
  1819. var param = {
  1820. page: params.pageNumber,
  1821. pagesize: params.pageSize,
  1822. token: $.cookie("token"),
  1823. keyvalue: "",
  1824. key: "",
  1825. stime: "",
  1826. etime: "",
  1827. };
  1828. return param;
  1829. },
  1830. onLoadSuccess: function() {
  1831. //加载成功时执行
  1832. //layer.msg("加载成功");
  1833. },
  1834. onLoadError: function() {
  1835. //加载失败时执行
  1836. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1837. },
  1838. });
  1839. } else if(type === "7") {
  1840. //初始化表格,动态从服务器加载数据
  1841. table.bootstrapTable({
  1842. method: "get", //使用get请求到服务器获取数据
  1843. url: huayi.config.callcenter_url + "Repository/GetList", //获取数据的Servlet地址
  1844. contentType: "application/x-www-form-urlencoded",
  1845. striped: true, //表格显示条纹
  1846. pagination: true, //启动分页
  1847. pageSize: 10, //每页显示的记录数
  1848. pageNumber: 1, //当前第几页
  1849. pageList: [10, 20, 50, 100], //记录数可选列表
  1850. search: false, //是否启用查询
  1851. showColumns: false, //显示下拉框勾选要显示的列
  1852. showRefresh: false, //显示刷新按钮
  1853. sidePagination: "server", //表示服务端请求
  1854. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1855. //设置为limit可以获取limit, offset, search, sort, order
  1856. queryParamsType: "undefined",
  1857. queryParams: function queryParams(params) {
  1858. //设置查询参数
  1859. var param = {
  1860. page: params.pageNumber,
  1861. pagesize: params.pageSize,
  1862. token: $.cookie("token"),
  1863. type:1,
  1864. key:$('.rightSearchKey').val(),
  1865. };
  1866. return param;
  1867. },
  1868. onLoadSuccess: function() {
  1869. //加载成功时执行
  1870. //layer.msg("加载成功");
  1871. },
  1872. onLoadError: function() {
  1873. //加载失败时执行
  1874. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1875. },
  1876. });
  1877. } else if(type === "8") {
  1878. // document.getElementById("J_iframe").src="https://www.baidu.com/";
  1879. }
  1880. }
  1881. $('#rightSearch').click(function(){
  1882. loadZSK("7");
  1883. })
  1884. $(".ldcrb-top ul li").click(function() {
  1885. $(this).addClass("activity").siblings().removeClass("activity");
  1886. var type = $(this).attr("data-type");
  1887. loadZSK(type);
  1888. });
  1889. // 序号
  1890. function serialNumber(val, row, index) {
  1891. return index + 1;
  1892. }
  1893. // 操作
  1894. function operation1(val, row) {
  1895. return(
  1896. '<div class="tool_downs">' +
  1897. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1898. row.F_Id +
  1899. '" onclick="detailBtn1(\'' +
  1900. row.F_Id +
  1901. '\')" title="详情">详情</a>' +
  1902. "</div>"
  1903. );
  1904. }
  1905. // 操作
  1906. function operation2(val, row) {
  1907. return(
  1908. '<div class="tool_downs">' +
  1909. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1910. row.F_Id +
  1911. '" onclick="detailBtn2(\'' +
  1912. row.F_Id +
  1913. '\')" title="详情">详情</a>' +
  1914. "</div>"
  1915. );
  1916. }
  1917. // 操作
  1918. function operation3(val, row) {
  1919. return(
  1920. '<div class="tool_downs">' +
  1921. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1922. row.F_Id +
  1923. '" onclick="detailBtn3(\'' +
  1924. row.F_Id +
  1925. '\')" title="详情">详情</a>' +
  1926. "</div>"
  1927. );
  1928. }
  1929. // 操作
  1930. function operation4(val, row) {
  1931. return(
  1932. '<div class="tool_downs">' +
  1933. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1934. row.F_Id +
  1935. '" onclick="detailBtn4(\'' +
  1936. row.F_Id +
  1937. '\')" title="详情">详情</a>' +
  1938. "</div>"
  1939. );
  1940. }
  1941. // 操作
  1942. function operation5(val, row) {
  1943. return(
  1944. '<div class="tool_downs">' +
  1945. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1946. row.F_Id +
  1947. '" onclick="detailBtn5(\'' +
  1948. row.F_Id +
  1949. '\')" title="详情">详情</a>' +
  1950. "</div>"
  1951. );
  1952. }
  1953. // 操作
  1954. function operation6(val, row) {
  1955. return(
  1956. '<div class="tool_downs">' +
  1957. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1958. row.F_Id +
  1959. '" onclick="detailBtn6(\'' +
  1960. row.F_Id +
  1961. '\')" title="详情">详情</a>' +
  1962. "</div>"
  1963. );
  1964. }
  1965. // 操作
  1966. function operation7(val, row) {
  1967. return(
  1968. '<div class="tool_downs">' +
  1969. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1970. row.F_Id +
  1971. '" onclick="detailBtn7(\'' +
  1972. row.F_Id +
  1973. '\')" title="详情">详情</a>' +
  1974. '<a href="javascript:;" class="aBtn" style="margin-left:8px;" authorize="yes" id="HY_details_' +
  1975. row.F_Id +
  1976. '" onclick="noSolve(\'' +
  1977. row.F_Id +
  1978. '\')" title="未解决">未解决</a>' +
  1979. "</div>"
  1980. );
  1981. }
  1982. // 详情
  1983. function detailBtn1(id) {
  1984. layer.open({
  1985. type: 2,
  1986. content: "./zhiShiKu/detailZhiShiKuPolicyExpert.html?id=" + id, //iframe的url,no代表不显示滚动条
  1987. title: "政策专家库",
  1988. area: ["80%", "80%"], //宽高
  1989. });
  1990. }
  1991. // 详情
  1992. function detailBtn2(id) {
  1993. layer.open({
  1994. type: 2,
  1995. content: "./zhiShiKu/detailZhiShiKuGuide.html?id=" + id, //iframe的url,no代表不显示滚动条
  1996. title: "办事指南",
  1997. area: ["80%", "80%"], //宽高
  1998. });
  1999. }
  2000. // 详情
  2001. function detailBtn3(id) {
  2002. layer.open({
  2003. type: 2,
  2004. content: "./zhiShiKu/detailZhiShiKuHotLssues.html?id=" + id, //iframe的url,no代表不显示滚动条
  2005. title: "热点问题",
  2006. area: ["80%", "80%"], //宽高
  2007. });
  2008. }
  2009. // 详情
  2010. function detailBtn4(id) {
  2011. layer.open({
  2012. type: 2,
  2013. content: "./zhiShiKu/detaileZhiShiKuPoliciesRegulations.html?id=" + id, //iframe的url,no代表不显示滚动条
  2014. title: "政策法规",
  2015. area: ["80%", "80%"], //宽高
  2016. });
  2017. }
  2018. // 详情
  2019. function detailBtn5(id) {
  2020. layer.open({
  2021. type: 2,
  2022. content: "./zhiShiKu/detailZhiShiKuGlossary.html?id=" + id, //iframe的url,no代表不显示滚动条
  2023. title: "名词解释",
  2024. area: ["80%", "80%"], //宽高
  2025. });
  2026. }
  2027. // 详情
  2028. function detailBtn6(id) {
  2029. layer.open({
  2030. type: 2,
  2031. content: "./zhiShiKu/detailZhiShiKuFunctional.html?id=" + id, //iframe的url,no代表不显示滚动条
  2032. title: "部门职能",
  2033. area: ["80%", "80%"], //宽高
  2034. });
  2035. }
  2036. // 详情
  2037. function detailBtn7(id) {
  2038. layer.open({
  2039. type: 2,
  2040. title: '查看知识库详情',
  2041. area: ['70%', '60%'],
  2042. maxmin:true,
  2043. content: './zhiShiKu/newRepositoryDetail.html?ids='+ id+"&screen=1"
  2044. });
  2045. }
  2046. // 获取坐席
  2047. function getSeatData(obj) {
  2048. obj.empty();
  2049. $.getJSON(
  2050. huayi.config.callcenter_url + "UserAccount/GetSeatList", {
  2051. token: $.cookie("token"),
  2052. },
  2053. function(data) {
  2054. if(data.state.toLowerCase() == "success") {
  2055. var content = data.data;
  2056. $(content).each(function(i, n) {
  2057. $(
  2058. "<option value='" +
  2059. n.F_UserCode +
  2060. "'>" +
  2061. n.F_UserName +
  2062. "</option>"
  2063. ).appendTo(obj);
  2064. });
  2065. obj.selectpicker({
  2066. noneSelectedText: "请选择", //默认显示内容
  2067. });
  2068. obj.selectpicker("refresh");
  2069. }
  2070. }
  2071. );
  2072. }
  2073. // 综合查询
  2074. function loadComprehensiveList() {
  2075. //先销毁表格
  2076. $("#comprehensiveContentList").bootstrapTable("destroy");
  2077. //初始化表格,动态从服务器加载数据
  2078. $("#comprehensiveContentList").bootstrapTable({
  2079. method: "get", //使用get请求到服务器获取数据
  2080. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  2081. contentType: "application/x-www-form-urlencoded",
  2082. striped: true, //表格显示条纹
  2083. pagination: true, //启动分页
  2084. pageSize: 10, //每页显示的记录数
  2085. pageNumber: 1, //当前第几页
  2086. pageList: [10, 20, 50, 100], //记录数可选列表
  2087. search: false, //是否启用查询
  2088. showColumns: false, //显示下拉框勾选要显示的列
  2089. showRefresh: false, //显示刷新按钮
  2090. sidePagination: "server", //表示服务端请求
  2091. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2092. //设置为limit可以获取limit, offset, search, sort, order
  2093. queryParamsType: "undefined",
  2094. queryParams: function queryParams(params) {
  2095. //设置查询参数
  2096. var param = {
  2097. page: params.pageNumber,
  2098. pagesize: params.pageSize,
  2099. workid: $("#wids").val().replace(/\s+/g, ""),
  2100. ComTitle: $("#workOrderTitle").val().replace(/\s+/g, ""), // 工单标题
  2101. ComContent: $("#workOrderContent").val().replace(/\s+/g, ""), // 工单内容
  2102. Result: $("#workOrderProcessingResult").val().replace(/\s+/g, ""), // 办理结果
  2103. tel: $("#comprehensiveContentSerrchTel").val().replace(/\s+/g, ""), // 来电号码
  2104. usercode: conversionBootstrapSelectData($("#comprehensiveContentSerrchSeat")), // 受话坐席
  2105. // starttime: $("#starttime").val(), //=开始时间
  2106. // endtime: $("#endtime").val(), //=结束时间
  2107. comprehensive: 1,
  2108. token: $.cookie("token"),
  2109. };
  2110. return param;
  2111. },
  2112. onLoadSuccess: function(data) {
  2113. //加载成功时执行
  2114. // layer.msg("加载成功");
  2115. },
  2116. onLoadError: function() {
  2117. //加载失败时执行
  2118. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2119. },
  2120. });
  2121. }
  2122. function conversionBootstrapSelectData(obj) {
  2123. var returnData = "";
  2124. var selectedData = obj.val();
  2125. if(selectedData != null) {
  2126. for(var i = 0; i < selectedData.length; i++) {
  2127. returnData += selectedData[i] + ","
  2128. }
  2129. returnData = returnData.slice(0, -1);
  2130. } else {
  2131. returnData = ""
  2132. }
  2133. return returnData;
  2134. }
  2135. //解决
  2136. function resolve(id) {
  2137. var laye = layer.confirm(
  2138. "确定解决?", {
  2139. btn: ["确定", "取消"], //可以无限个按钮
  2140. },
  2141. function() {
  2142. //按钮【按钮一】的回调
  2143. $.ajax({
  2144. type: "post",
  2145. url: huayi.config.callcenter_url + "Repository/OptRep",
  2146. async: true,
  2147. dataType: "json",
  2148. data: {
  2149. token: $.cookie("token"),
  2150. repid: id,
  2151. type: 1,
  2152. },
  2153. success: function(data) {
  2154. if(data.state.toLowerCase() == "success") {
  2155. layer.msg("提交成功!");
  2156. layer.close(laye);
  2157. }
  2158. },
  2159. });
  2160. },
  2161. function(index) {
  2162. //按钮【按钮二】的回调
  2163. layer.close(laye);
  2164. }
  2165. );
  2166. }
  2167. //未解决
  2168. function noSolve(id) {
  2169. var laye = layer.open({
  2170. type: 1,
  2171. shade: false,
  2172. area: ["430px", "260px"],
  2173. title: "请输入未解决原因", //不显示标题
  2174. content: '<div style="padding-top:10px;padding-left:20px;">\n' +
  2175. '<textarea id="resultNoSolve" style="width:300px; height:120px" type="text" placeholder="请输入未解决原因"></textarea>' +
  2176. "</div>",
  2177. cancel: function() {
  2178. layer.close();
  2179. },
  2180. btn: ["确定", "取消"], //按钮
  2181. yes: function() {
  2182. console.log($("#resultNoSolve").val())
  2183. if(!$("#resultNoSolve").val()) {
  2184. layer.msg("请填写未解决原因!");
  2185. return false;
  2186. } else {
  2187. $.ajax({
  2188. type: "post",
  2189. url: huayi.config.callcenter_url + "Repository/OptRep",
  2190. async: true,
  2191. dataType: "json",
  2192. data: {
  2193. token: $.cookie("token"),
  2194. repid: id,
  2195. reason: $("#resultNoSolve").val(),
  2196. type: 2,
  2197. },
  2198. success: function(data) {
  2199. if(data.state.toLowerCase() == "success") {
  2200. layer.msg("提交成功!");
  2201. layer.close(laye);
  2202. loadZSK("7");
  2203. }
  2204. },
  2205. });
  2206. }
  2207. },
  2208. });
  2209. }
  2210. //外呼弹屏
  2211. function whtp() {
  2212. $("#Result").val("");
  2213. if($(".WH").hasClass("fadeOutUp")) {
  2214. $(".WH").removeClass("fadeOutUp").addClass("fadeInDown");
  2215. }
  2216. $(".WH").removeClass("hidens");
  2217. $(".first").removeClass("first");
  2218. $(".WH").addClass("first");
  2219. loadWH();
  2220. }
  2221. //加载外呼电话列表
  2222. function loadWH() {
  2223. $(".phonediv").hide();
  2224. var n = $(".bg_title .lactive").attr("itemid");
  2225. switch(n) {
  2226. case "0":
  2227. var obj0 = $(".phonediv").eq(0);
  2228. obj0.show();
  2229. //先销毁表格
  2230. var table = obj0.find(".phonelist");
  2231. table.bootstrapTable("destroy");
  2232. //初始化表格,动态从服务器加载数据
  2233. table.bootstrapTable({
  2234. method: "get", //使用get请求到服务器获取数据
  2235. url: huayi.config.callcenter_url + "CallOutScreen/GetPhoneList", //获取数据的Servlet地址
  2236. contentType: "application/x-www-form-urlencoded",
  2237. striped: true, //表格显示条纹
  2238. pagination: true, //启动分页
  2239. pageSize: 10, //每页显示的记录数
  2240. pageNumber: 1, //当前第几页
  2241. pageList: [10, 20, 50, 100], //记录数可选列表
  2242. search: false, //是否启用查询
  2243. showColumns: false, //显示下拉框勾选要显示的列
  2244. showRefresh: false, //显示刷新按钮
  2245. sidePagination: "server", //表示服务端请求
  2246. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2247. //设置为limit可以获取limit, offset, search, sort, order
  2248. queryParamsType: "undefined",
  2249. queryParams: function queryParams(params) {
  2250. //设置查询参数
  2251. var param = {
  2252. page: params.pageNumber,
  2253. pagesize: params.pageSize,
  2254. tel: $("#lastphone").val(),
  2255. token: $.cookie("token"),
  2256. };
  2257. return param;
  2258. },
  2259. onLoadSuccess: function() {
  2260. //加载成功时执行
  2261. //layer.msg("加载成功");
  2262. },
  2263. onLoadError: function() {
  2264. //加载失败时执行
  2265. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2266. },
  2267. });
  2268. break;
  2269. case "1":
  2270. var obj1 = $(".phonediv").eq(1);
  2271. obj1.show();
  2272. var table = obj1.find(".phonelist");
  2273. table.bootstrapTable("destroy");
  2274. //初始化表格,动态从服务器加载数据
  2275. table.bootstrapTable({
  2276. method: "get", //使用get请求到服务器获取数据
  2277. url: huayi.config.callcenter_url + "CallOutScreen/GetUserList", //获取数据的Servlet地址
  2278. contentType: "application/x-www-form-urlencoded",
  2279. striped: true, //表格显示条纹
  2280. pagination: true, //启动分页
  2281. pageSize: 10, //每页显示的记录数
  2282. pageNumber: 1, //当前第几页
  2283. pageList: [10, 20, 50, 100], //记录数可选列表
  2284. search: false, //是否启用查询
  2285. showColumns: false, //显示下拉框勾选要显示的列
  2286. showRefresh: false, //显示刷新按钮
  2287. sidePagination: "server", //表示服务端请求
  2288. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2289. //设置为limit可以获取limit, offset, search, sort, order
  2290. queryParamsType: "undefined",
  2291. queryParams: function queryParams(params) {
  2292. //设置查询参数
  2293. var param = {
  2294. page: params.pageNumber,
  2295. pagesize: params.pageSize,
  2296. tel: $("#gsphone").val(),
  2297. name: $("#gsname").val(),
  2298. token: $.cookie("token"),
  2299. };
  2300. return param;
  2301. },
  2302. onLoadSuccess: function() {
  2303. //加载成功时执行
  2304. //layer.msg("加载成功");
  2305. },
  2306. onLoadError: function() {
  2307. //加载失败时执行
  2308. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2309. },
  2310. });
  2311. break;
  2312. case "2":
  2313. var obj2 = $(".phonediv").eq(2);
  2314. obj2.show();
  2315. var table = obj2.find(".phonelist");
  2316. table.bootstrapTable("destroy");
  2317. //初始化表格,动态从服务器加载数据
  2318. table.bootstrapTable({
  2319. method: "get", //使用get请求到服务器获取数据
  2320. url: huayi.config.callcenter_url +
  2321. "CallOutScreen/GetCustomerList", //获取数据的Servlet地址
  2322. contentType: "application/x-www-form-urlencoded",
  2323. striped: true, //表格显示条纹
  2324. pagination: true, //启动分页
  2325. pageSize: 10, //每页显示的记录数
  2326. pageNumber: 1, //当前第几页
  2327. pageList: [10, 20, 50, 100], //记录数可选列表
  2328. search: false, //是否启用查询
  2329. showColumns: false, //显示下拉框勾选要显示的列
  2330. showRefresh: false, //显示刷新按钮
  2331. sidePagination: "server", //表示服务端请求
  2332. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2333. //设置为limit可以获取limit, offset, search, sort, order
  2334. queryParamsType: "undefined",
  2335. queryParams: function queryParams(params) {
  2336. //设置查询参数
  2337. var param = {
  2338. page: params.pageNumber,
  2339. pagesize: params.pageSize,
  2340. tel: $("#khphone").val(),
  2341. name: $("#khname").val(),
  2342. token: $.cookie("token"),
  2343. };
  2344. return param;
  2345. },
  2346. onLoadSuccess: function() {
  2347. //加载成功时执行
  2348. //layer.msg("加载成功");
  2349. },
  2350. onLoadError: function() {
  2351. //加载失败时执行
  2352. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2353. },
  2354. });
  2355. break;
  2356. case "3":
  2357. $(".phonediv").eq(3).show();
  2358. $("#zxTable tbody").html("");
  2359. if(obj.AgentID) {
  2360. obj.Type = "GetAgentList";
  2361. Send();
  2362. }
  2363. break;
  2364. }
  2365. }
  2366. function view(val) {
  2367. var str = "";
  2368. if(val) {
  2369. str = "<a onclick=\"call('" + val + "')\">" + val + "</a>";
  2370. }
  2371. return str;
  2372. }
  2373. function call(val) {
  2374. $("#Result").val(val);
  2375. $(".img").removeClass("hidens");
  2376. }
  2377. function ftime(val) {
  2378. if(val) {
  2379. return helper.DateFormat.getFormatTime(val);
  2380. } else {
  2381. return "";
  2382. }
  2383. }
  2384. function logout() {
  2385. $.ajax({
  2386. url: huayi.config.callcenter_url + "Login/Logout",
  2387. data: {
  2388. token: $.cookie("token"),
  2389. },
  2390. dataType: "json",
  2391. success: function(res) {
  2392. if(res.state) {
  2393. $.cookie("token", "");
  2394. window.localStorage.removeItem("token");
  2395. window.localStorage.removeItem("extno");
  2396. window.localStorage.removeItem("zx_user");
  2397. window.localStorage.removeItem("socket_state");
  2398. location.href = "./login.html";
  2399. }
  2400. },
  2401. });
  2402. }
  2403. //跳转
  2404. function Jumps() {
  2405. $("iframe:visible")[0].src = "widgets.html";
  2406. }
  2407. ////子页面返回主页
  2408. //function home_index() {
  2409. // top.$("iframe:visible")[0].src = "widgets.html";
  2410. //}
  2411. // 获取乡镇
  2412. $("#sourcearea").change(function() {
  2413. getTownshipVillage($("#township"), $("#sourcearea").val());
  2414. });
  2415. // 获取村
  2416. $("#township").change(function() {
  2417. getTownshipVillage($("#village"), $("#township").val());
  2418. });
  2419. //区域
  2420. function QY(obj) {
  2421. obj.empty();
  2422. obj.append('<option selected="selected" value="">请选择</option>');
  2423. $.getJSON(
  2424. huayi.config.callcenter_url + "Area/GetAreaListById", {
  2425. token: $.cookie("token"),
  2426. },
  2427. function(data) {
  2428. if(data.state.toLowerCase() == "success") {
  2429. var content = data.data;
  2430. $(content).each(function(i, n) {
  2431. if(n.F_AreaName !== "市区") {
  2432. if(n.F_AreaName === "文峰区") {
  2433. $(
  2434. "<option value='" +
  2435. n.F_AreaId +
  2436. "' selected='selected'>" +
  2437. n.F_AreaName +
  2438. "</option>"
  2439. ).appendTo(obj);
  2440. } else {
  2441. $(
  2442. "<option value='" +
  2443. n.F_AreaId +
  2444. "'>" +
  2445. n.F_AreaName +
  2446. "</option>"
  2447. ).appendTo(obj);
  2448. }
  2449. }
  2450. });
  2451. }
  2452. }
  2453. );
  2454. }
  2455. //获取乡镇,村
  2456. function getTownshipVillage(obj, parentid) {
  2457. obj.empty();
  2458. obj.append('<option selected="selected" value="">请选择</option>');
  2459. $.getJSON(
  2460. huayi.config.callcenter_url + "Area/GetAreaChildren", {
  2461. token: $.cookie("token"),
  2462. parentid: parentid,
  2463. },
  2464. function(data) {
  2465. if(data.state.toLowerCase() == "success") {
  2466. var content = data.data;
  2467. $(content).each(function(i, n) {
  2468. $(
  2469. "<option value='" +
  2470. n.F_AreaId +
  2471. "'>" +
  2472. n.F_AreaName +
  2473. "</option>"
  2474. ).appendTo(obj);
  2475. });
  2476. }
  2477. }
  2478. );
  2479. }
  2480. //来源
  2481. function LY(obj) {
  2482. obj.empty();
  2483. $.getJSON(
  2484. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2485. token: $.cookie("token"),
  2486. id: 1,
  2487. },
  2488. function(data) {
  2489. if(data.state.toLowerCase() == "success") {
  2490. var content = data.data;
  2491. $(content).each(function(i, n) {
  2492. $(
  2493. "<option value='" +
  2494. n.F_ValueId +
  2495. "'>" +
  2496. n.F_Value +
  2497. "</option>"
  2498. ).appendTo(obj);
  2499. });
  2500. }
  2501. }
  2502. );
  2503. }
  2504. //类别
  2505. function LB(obj) {
  2506. obj.empty();
  2507. $.getJSON(
  2508. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2509. token: $.cookie("token"),
  2510. id: 2,
  2511. },
  2512. function(data) {
  2513. if(data.state.toLowerCase() == "success") {
  2514. var content = data.data;
  2515. $(content).each(function(i, n) {
  2516. $(
  2517. "<option value='" +
  2518. n.F_ValueId +
  2519. "'>" +
  2520. n.F_Value +
  2521. "</option>"
  2522. ).appendTo(obj);
  2523. });
  2524. }
  2525. }
  2526. );
  2527. }
  2528. //主题
  2529. function ZT(obj) {
  2530. obj.empty();
  2531. $.getJSON(
  2532. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2533. token: $.cookie("token"),
  2534. id: 3,
  2535. },
  2536. function(data) {
  2537. if(data.state.toLowerCase() == "success") {
  2538. var content = data.data;
  2539. $(content).each(function(i, n) {
  2540. $(
  2541. "<option value='" +
  2542. n.F_ValueId +
  2543. "'>" +
  2544. n.F_Value +
  2545. "</option>"
  2546. ).appendTo(obj);
  2547. });
  2548. }
  2549. }
  2550. );
  2551. }
  2552. //电话类别
  2553. function getPhoneType(obj) {
  2554. obj.empty();
  2555. $.ajax({
  2556. type: "get",
  2557. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2558. dataType: "json",
  2559. async: true,
  2560. data: {
  2561. token: $.cookie("token"),
  2562. id: 2498,
  2563. },
  2564. success: function(data) {
  2565. if(data.state.toLowerCase() == "success") {
  2566. var content = data.data;
  2567. $(content).each(function(i, n) {
  2568. $(
  2569. "<option value='" +
  2570. n.F_Value +
  2571. "'>" +
  2572. n.F_Remark +
  2573. "</option>"
  2574. ).appendTo(obj);
  2575. });
  2576. }
  2577. },
  2578. });
  2579. }
  2580. //获取来电类型
  2581. function GetDicValueList() {
  2582. $("#dicValueList ul").html("");
  2583. $.getJSON(
  2584. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2585. id: 45,
  2586. token: $.cookie("token"),
  2587. },
  2588. function(result) {
  2589. if(result.state.toLowerCase() == "success") {
  2590. for(var i = 0; i < result.data.length; i++) {
  2591. $("#dicValueList ul").append(
  2592. '<li><label data-valDic="' +
  2593. result.data[i].F_ValueId +
  2594. '" id="unit' +
  2595. i +
  2596. '">' +
  2597. result.data[i].F_Value +
  2598. "</label></li>"
  2599. );
  2600. }
  2601. }
  2602. }
  2603. );
  2604. }
  2605. //点击来电类型
  2606. var dicTypeid = 46; //默认是 已受理
  2607. $(document).on("click", "#dicValueList li label", function() {
  2608. if($.cookie("code")==="spdbzy"){
  2609. return
  2610. }
  2611. if(!$(this).hasClass("checkedDept")) {
  2612. var $that = $(this);
  2613. if($(".hidCallID").val()) {
  2614. dicTypeid = 46; //默认是 已受理
  2615. dicTypeid =
  2616. $(this).attr("data-valDic") != 46 ?
  2617. $(this).attr("data-valDic") :
  2618. 46;
  2619. $.post(
  2620. huayi.config.callcenter_url + "CallInScreen/UpdateCallInType", {
  2621. callid: $(".hidCallID").val(),
  2622. // callid: 59054,
  2623. typeid: dicTypeid,
  2624. token: $.cookie("token"),
  2625. },
  2626. function(result) {
  2627. //debugger;
  2628. var results = JSON.parse(result);
  2629. if(results.state.toLowerCase() == "success") {
  2630. //console.info('传递来电类型成功,ID为:'+ dicTypeid);
  2631. $that
  2632. .addClass("checkedDept")
  2633. .parent()
  2634. .siblings()
  2635. .children()
  2636. .removeClass("checkedDept");
  2637. if(dicTypeid != 46) {
  2638. // $("#dicForms").hide();
  2639. layer.msg("来电类型保存成功!");
  2640. if(dicTypeid == 50) {
  2641. loadOld();
  2642. }
  2643. } else {
  2644. $("#dicForms").show();
  2645. }
  2646. }
  2647. }
  2648. );
  2649. } else {
  2650. //console.info('传递来电类型失败');
  2651. }
  2652. } else {
  2653. //$(this).removeClass('checkedDept');
  2654. //layer.msg('来电类型已经保存成功!不用重复点击提交');
  2655. }
  2656. });
  2657. // 历史工单状态
  2658. function historyOrderStates(val, row) {
  2659. var html = "";
  2660. switch(val + "") {
  2661. case "0":
  2662. html = "新工单";
  2663. if(row.F_IsReturn == 1) {
  2664. html = "新工单(回退)";
  2665. }
  2666. break;
  2667. case "1":
  2668. html = "待交办";
  2669. break;
  2670. case "2":
  2671. html = '<span style="color:#FF0000;">待查收</span>';
  2672. break;
  2673. case "3":
  2674. html = "退回审核中";
  2675. break;
  2676. case "4":
  2677. html = "办理中";
  2678. break;
  2679. case "5":
  2680. html = "延时审核";
  2681. break;
  2682. case "6":
  2683. if(row.F_IsProtect === 2 || row.F_IsProtect === 3) {
  2684. html = "已办未果";
  2685. } else {
  2686. html = "已办理";
  2687. }
  2688. break;
  2689. case "7":
  2690. html = "已回访";
  2691. break;
  2692. case "8":
  2693. if(row.F_Identification === 0) {
  2694. html = "重置转发";
  2695. } else if(row.F_Identification === 1) {
  2696. html = "退回重办";
  2697. } else {
  2698. html = "重办中";
  2699. }
  2700. break;
  2701. case "9":
  2702. html = "已结案";
  2703. break;
  2704. case "10":
  2705. html = "待审核";
  2706. break;
  2707. case "11":
  2708. html = "重办待交办";
  2709. break;
  2710. case "13":
  2711. html = "重办驳回";
  2712. break;
  2713. }
  2714. return html;
  2715. }
  2716. // 历史工单操作
  2717. function historyOrderOperation(val, row) {
  2718. var roleCode = $.cookie("code");
  2719. if(roleCode === "GNZY") {
  2720. return(
  2721. '<a class="xg" onclick="tj(\'' +
  2722. row.F_WorkOrderId +
  2723. '\')" title="提交">提交</a>&nbsp;' +
  2724. '<a class="xg" onclick="workOrderEdit(\'' +
  2725. row.F_WorkOrderId +
  2726. '\')" title="编辑">编辑</a>'
  2727. );
  2728. } else {
  2729. return "-";
  2730. }
  2731. }
  2732. //提交
  2733. function tj(str) {
  2734. layer.confirm(
  2735. "确定要提交工单么?", {
  2736. btn: ["确定", "取消"], //按钮
  2737. },
  2738. function() {
  2739. //请求后台数据
  2740. /*发送请求*/
  2741. $.post(
  2742. huayi.config.callcenter_url + "WorkOrder/SubmitWorkOrder", {
  2743. ids: str,
  2744. token: $.cookie("token"),
  2745. },
  2746. function(result) {
  2747. result = JSON.parse(result);
  2748. if(result.state.toLowerCase() == "success") {
  2749. layer.msg("提交成功");
  2750. $("#orderlist").bootstrapTable("refresh");
  2751. //load();
  2752. }
  2753. }
  2754. );
  2755. }
  2756. );
  2757. }
  2758. // 编辑
  2759. function workOrderEdit(str) {
  2760. layer.open({
  2761. type: 2,
  2762. content: "./CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  2763. title: "编辑",
  2764. area: ["80%", "80%"], //宽高
  2765. });
  2766. }
  2767. function reminder(str, depId) {
  2768. layer.open({
  2769. type: 2,
  2770. content: "./CommonHtml/reminder.html?wid=" +
  2771. str +
  2772. "&depId=" +
  2773. depId +
  2774. "&callid=" +
  2775. $(".hidCallID").val() +
  2776. "", //iframe的url,no代表不显示滚动条
  2777. title: "催单内容",
  2778. area: ["40%", "40%"], //宽高
  2779. });
  2780. }
  2781. //跳转超期共单列表
  2782. $(".surIcon").click(function() {
  2783. top.$("iframe:visible")[0].src = "./Appeal/expiredWorkOrders.html";
  2784. });
  2785. //右上角消息列表
  2786. function rightUp() {
  2787. helper.init.isload = 0;
  2788. $(".drm").html("");
  2789. $.ajax({
  2790. type: "get",
  2791. url: huayi.config.callcenter_url + "Index/GetNoDealOrder",
  2792. async: true,
  2793. dataType: "json",
  2794. data: {
  2795. token: $.cookie("token"),
  2796. top: 5,
  2797. //mid:$('.mid').val()
  2798. },
  2799. success: function(data) {
  2800. helper.init.isload = 1;
  2801. $(".mid").val(data.maxid);
  2802. // helper.cookies.set("mid", data.maxid, 7);
  2803. $(".xx_count").html(data.total);
  2804. $(".sur_count").html(data.timeoutcount);
  2805. $("#cqorder").val(data.timeoutcount);
  2806. if(data.rows) {
  2807. $.each(data.rows, function(i, n) {
  2808. if(i < 10) {
  2809. $(
  2810. "<li>" +
  2811. '<a href="javaScript:;" class="xx" onclick="ckxq(' +
  2812. n.F_WorkOrderId +
  2813. ')">' +
  2814. '<div class="tipCon">' +
  2815. n.F_ComContent +
  2816. "</div>" +
  2817. '<div class="order_time clearfix">' +
  2818. '<span class="work_order">订单号:' +
  2819. n.F_WorkOrderId +
  2820. "</span>" +
  2821. '<span class="ort">' +
  2822. n.F_CreateTime +
  2823. "</span>" +
  2824. "</div>" +
  2825. '</a></li><li class="divider"></li>'
  2826. ).appendTo(".drm");
  2827. }
  2828. });
  2829. }
  2830. $(
  2831. '<li><a href="javaScript:;" class="seeMore" onclick="goDC()">' +
  2832. '<div class="order_time clearfix">' +
  2833. '<span class="work_order">查看更多</span>' +
  2834. '<span class="ort"> ' +
  2835. ">>" +
  2836. "</span>" +
  2837. "</div>" +
  2838. "</a></li>"
  2839. ).appendTo(".drm");
  2840. },
  2841. });
  2842. }
  2843. function goDC() {
  2844. top.$("iframe:visible")[0].src = "Business/WorkDC.html";
  2845. }
  2846. //右下角消息弹框
  2847. function rightDown() {
  2848. helper.init.isload = 0;
  2849. var tota = 0;
  2850. $.ajax({
  2851. type: "get",
  2852. url: huayi.config.callcenter_url + "Index/GetNoDealWorkTotal",
  2853. async: true,
  2854. dataType: "json",
  2855. data: {
  2856. token: $.cookie("token"),
  2857. },
  2858. success: function(data) {
  2859. helper.init.isload = 1;
  2860. $(".rightDown_list").html("");
  2861. var con = data.data;
  2862. if(con.length > 0) {
  2863. con.push({
  2864. state: 15,
  2865. con: $("#cqorder").val()
  2866. });
  2867. }
  2868. $(con).each(function(i, n) {
  2869. var sts = "";
  2870. switch(n.state) {
  2871. case 0:
  2872. sts = "待处理";
  2873. break;
  2874. case 1:
  2875. sts = "待交办";
  2876. break;
  2877. case 2:
  2878. sts = "待查收";
  2879. break;
  2880. case 3:
  2881. sts = "退回审核中";
  2882. break;
  2883. case 4:
  2884. sts = "办理中(主办)";
  2885. break;
  2886. case 5:
  2887. sts = "延时审核中";
  2888. break;
  2889. case 6:
  2890. sts = "待回访";
  2891. break;
  2892. case 7:
  2893. sts = "已回访";
  2894. break;
  2895. case 8:
  2896. sts = "重办中";
  2897. break;
  2898. case 9:
  2899. sts = "已结案";
  2900. break;
  2901. case 10:
  2902. sts = "办理中(协办)";
  2903. break;
  2904. case 11:
  2905. sts = "待处理";
  2906. break;
  2907. case 12:
  2908. sts = "待审核";
  2909. break;
  2910. case 13:
  2911. sts = "待督办";
  2912. break;
  2913. case 15:
  2914. sts = "超期工单";
  2915. break;
  2916. case 16:
  2917. sts = "重办驳回";
  2918. break;
  2919. default:
  2920. sts = "其他";
  2921. break;
  2922. }
  2923. $(
  2924. '<li onclick="turnTo(this)">' +
  2925. '<a href="javaScript:;" data-index="' +
  2926. n.state +
  2927. '">' +
  2928. "<div>" +
  2929. sts +
  2930. '<span class="pull-right text-muted small">' +
  2931. n.con +
  2932. "条</span>" +
  2933. "</div>" +
  2934. "</a>" +
  2935. "</li>"
  2936. ).appendTo(".rightDown_list");
  2937. tota = tota + parseInt(n.con);
  2938. });
  2939. $(".messageTotal").html(tota);
  2940. },
  2941. });
  2942. }
  2943. function turnTo(a) {
  2944. var state = $(a).children("a").attr("data-index");
  2945. switch(state) {
  2946. case "0":
  2947. $("iframe:visible")[0].src = "Business/ZXDCL.html";
  2948. break;
  2949. case "1":
  2950. $("iframe:visible")[0].src =
  2951. "Business/LeaderDCL.html?states=" + state;
  2952. break; //代交办
  2953. case "2":
  2954. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2955. break; //待查收
  2956. case "3":
  2957. $("iframe:visible")[0].src =
  2958. "Business/LeaderDCL.html?states=" + state;
  2959. break; //退回审核中
  2960. case "4":
  2961. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2962. break; //办理中(主办)
  2963. case "5":
  2964. $("iframe:visible")[0].src =
  2965. "Business/LeaderDCL.html?states=" + state;
  2966. break; //延时审核中
  2967. case "6":
  2968. $("iframe:visible")[0].src = "Business/ZXDCL.html?states=" + state;
  2969. break;
  2970. case "7":
  2971. $("iframe:visible")[0].src =
  2972. "Business/LeaderDCL.html?states=" + state;
  2973. break; //已回访
  2974. case "8":
  2975. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2976. break; //重办中
  2977. case "10":
  2978. $("iframe:visible")[0].src =
  2979. "Business/WorkDCCO.html?states=" + state;
  2980. break; //办理中协办
  2981. case "11":
  2982. $("iframe:visible")[0].src = "Business/WorkDC_EJ.html";
  2983. break; //办理中协办
  2984. case "12":
  2985. $("iframe:visible")[0].src = "Appeal/toAuditList.html";
  2986. break; //待审核
  2987. case "13":
  2988. $("iframe:visible")[0].src = "Appeal/toSupervList.html";
  2989. break; //待督办
  2990. case "15":
  2991. $("iframe:visible")[0].src = "Appeal/expiredWorkOrders.html";
  2992. break; //超期工单
  2993. case "16":
  2994. $("iframe:visible")[0].src = "Business/LeaderBH.html";
  2995. break; //重办驳回工单
  2996. default:
  2997. sts = "其他";
  2998. break;
  2999. }
  3000. }
  3001. ///拖拽效果
  3002. //拖动事件
  3003. var box = document.getElementById("box");
  3004. //鼠标按下的函数
  3005. box.onmousedown = function(ev) {
  3006. var oEvent = ev || event;
  3007. //求出鼠标和box的位置差值
  3008. var x = oEvent.clientX - box.offsetLeft;
  3009. var y = oEvent.clientY - box.offsetTop;
  3010. //鼠标移动的函数
  3011. //把事件加在document上,解决因为鼠标移动太快时,
  3012. //鼠标超过box后就没有了拖拽的效果的问题
  3013. document.onmousemove = function(ev) {
  3014. var oEvent = ev || event;
  3015. //保证拖拽框一直保持在浏览器窗口内部,不能被拖出的浏览器窗口的范围
  3016. var l = oEvent.clientX - x;
  3017. var t = oEvent.clientY - y;
  3018. if(l < 0) {
  3019. l = 0;
  3020. } else if(l > document.documentElement.clientWidth - box.offsetWidth) {
  3021. l = document.documentElement.clientWidth - box.offsetWidth;
  3022. }
  3023. if(t < 0) {
  3024. t = 0;
  3025. } else if(
  3026. t >
  3027. document.documentElement.clientHeight - box.offsetHeight
  3028. ) {
  3029. t = document.documentElement.clientHeight - box.offsetHeight;
  3030. }
  3031. box.style.left = l + "px";
  3032. box.style.top = t + "px";
  3033. };
  3034. //鼠标抬起的函数
  3035. document.onmouseup = function() {
  3036. document.onmousemove = null;
  3037. document.onmouseup = null;
  3038. };
  3039. //火狐浏览器在拖拽空div时会出现bug
  3040. //return false阻止默认事件,解决火狐的bug
  3041. // return false;
  3042. };
  3043. function messages(type) {
  3044. if(!type) {
  3045. type = $(".right-tab li.active").index();
  3046. }
  3047. var html = $("#tab-" + (type + 1)).find(".chat_box");
  3048. html.html("");
  3049. helper.init.isload = 0;
  3050. $.ajax({
  3051. type: "get",
  3052. url: huayi.config.callcenter_url + "Index/GetChatLists",
  3053. async: true,
  3054. dataType: "json",
  3055. data: {
  3056. token: $.cookie("token"),
  3057. isread: type,
  3058. top: 50,
  3059. fromid: 0,
  3060. },
  3061. success: function(data) {
  3062. helper.init.isload = 1;
  3063. $("#tab-1").find(".message_count").html(data.total);
  3064. if(type == 0) {
  3065. if(data.total == 0) {
  3066. $(".readed").hide();
  3067. } else {
  3068. $(".readed").show();
  3069. }
  3070. $(".close_chat").show();
  3071. }
  3072. $(data.rows).each(function(i, n) {
  3073. var str = "";
  3074. str =
  3075. '<div class="sidebar-message">' +
  3076. '<a href="#">' +
  3077. '<div class="pull-left text-center">' +
  3078. '<img alt="image" class="img-circle message-avatar" src="img/chat_pic.jpg">' +
  3079. '<div class="m-t-xs">' +
  3080. n.F_UserName +
  3081. "</div>" +
  3082. "</div>" +
  3083. '<div class="media-body">' +
  3084. '<div class="chat_content">' +
  3085. GetCont(n.Content) +
  3086. "</div>" +
  3087. '<small class="text-muted">' +
  3088. n.CreateDate +
  3089. "</small>" +
  3090. '<span class="reply" data-FromUserId="' +
  3091. n.FromUserId +
  3092. '" data-ToUserId="' +
  3093. n.ToUserId +
  3094. '" data-roleId="' +
  3095. n.F_RoleId +
  3096. '" onclick="resply(this)">回复</span>';
  3097. if(n.IsRead != 1) {
  3098. str +=
  3099. '<span class="reply close_chat" data-index="' +
  3100. n.Id +
  3101. '" onclick="closed(this)">关闭</span>';
  3102. }
  3103. "</div>" + "</a>" + "</div>";
  3104. html.append(str);
  3105. });
  3106. },
  3107. });
  3108. }
  3109. function closed(a) {
  3110. var id = $(a).attr("data-index");
  3111. $.ajax({
  3112. type: "post",
  3113. url: huayi.config.callcenter_url + "Index/CloseChat",
  3114. async: true,
  3115. dataType: "json",
  3116. data: {
  3117. token: $.cookie("token"),
  3118. id: id,
  3119. },
  3120. success: function(data) {
  3121. if(data.total > 0) {
  3122. messages();
  3123. } else {
  3124. layer.msg("关闭消息失败!");
  3125. }
  3126. },
  3127. });
  3128. }
  3129. function resply(a) {
  3130. var userId = $(a).attr("data-FromUserId");
  3131. var toId = $(a).attr("data-ToUserId");
  3132. var roleId = $(a).attr("data-roleId");
  3133. layer.open({
  3134. type: 2,
  3135. content: "replyChat.html?userId=" +
  3136. userId +
  3137. "&roleId=" +
  3138. roleId +
  3139. "&toId=" +
  3140. toId, //iframe的url,no代表不显示滚动条
  3141. title: "回复消息",
  3142. area: ["50%", "60%"], //宽高
  3143. });
  3144. }
  3145. //登陆弹窗函数
  3146. function login_DK() {
  3147. layer.open({
  3148. type: 2,
  3149. content: ["CommonHtml/elasticFrame.html", "no"], //iframe的url,no代表不显示滚动条
  3150. title: "提示",
  3151. area: ["25%", "55%"], //宽高
  3152. });
  3153. }
  3154. // 顶部消息
  3155. function showTopMsgs() {
  3156. $("#top_notices_lists").toggle();
  3157. }
  3158. // 获取顶部消息(只展示未读消息 0未读 1已读)
  3159. function getTopMsgs() {
  3160. helper.init.isload = 0;
  3161. $.getJSON(
  3162. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3163. token: $.cookie("token"),
  3164. smstype: 1,
  3165. },
  3166. function(result) {
  3167. if(result.state.toLowerCase() === "success") {
  3168. helper.init.isload = 1;
  3169. $("#top_notices_lists").empty();
  3170. result = result.data;
  3171. var str = "";
  3172. if(result && result.length) {
  3173. if(isFirstShowTopMsg) {
  3174. $("#top_notices_lists").hide();
  3175. isFirstShowTopMsg = false;
  3176. }
  3177. $("#top_notices_num").text(result.length);
  3178. if(result.length > 99) {
  3179. $("#top_notices_num").text(result.length);
  3180. }
  3181. for(var i = 0; i < result.length; i++) {
  3182. str +=
  3183. '<li class="top_notices_item">' +
  3184. '<span title="' +
  3185. result[i].SMS_Content +
  3186. '" class="top_notices_con">' +
  3187. result[i].SMS_Content +
  3188. "</span>" +
  3189. '<button type="button" class="btn btn-primary btn-sm" onclick="signRead(' +
  3190. result[i].SMS_Id +
  3191. ', event)">未读</button>' +
  3192. "</li>" +
  3193. '<li class="divider"></li>';
  3194. }
  3195. } else {
  3196. str =
  3197. '<li class="top_notices_item">' +
  3198. '<span class="top_notices_con">暂无消息!</span>' +
  3199. "</li>";
  3200. $("#top_notices_num").text(0);
  3201. }
  3202. $("#top_notices_lists").append(str);
  3203. $("#top_notices_lists").find(".divider:last").remove();
  3204. }
  3205. }
  3206. );
  3207. }
  3208. // 标记消息状态
  3209. function signRead(signid, e) {
  3210. e.stopPropagation();
  3211. layer.confirm(
  3212. "确认已读后该条消息将不再提示,请慎重", {
  3213. icon: 7,
  3214. btn: ["确认", "取消"], //按钮
  3215. },
  3216. function(index) {
  3217. $.ajax({
  3218. type: "get",
  3219. url: huayi.config.callcenter_url +
  3220. "InternalMessages/UpdateState",
  3221. dataType: "json",
  3222. async: true,
  3223. data: {
  3224. ids: signid,
  3225. state: 1, //状态,0未读 1已读
  3226. token: $.cookie("token"),
  3227. },
  3228. success: function(data) {
  3229. if(data.state.toLowerCase() === "success") {
  3230. // 更新顶部消息内容和数量
  3231. getTopMsgs();
  3232. $("#top_notices_lists").hide();
  3233. layer.close(index);
  3234. }
  3235. },
  3236. });
  3237. }
  3238. );
  3239. }
  3240. function getnew() {
  3241. helper.init.isload = 0;
  3242. $.getJSON(
  3243. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3244. token: $.cookie("token"),
  3245. smstype: 2,
  3246. },
  3247. function(result) {
  3248. helper.init.isload = 1;
  3249. if(result.state.toLowerCase() === "success") {
  3250. result = result.data;
  3251. var str = "";
  3252. $("#top_notices_lists1").empty();
  3253. if(result && result.length) {
  3254. $(".tan_ping").css("display", "block");
  3255. for(var i = 0; i < result.length; i++) {
  3256. var contant1 = result[i].SMS_Content.split("|")[0];
  3257. if(contant1.length > 68) {
  3258. contant2 = contant1.substr(0, 68) + "...";
  3259. } else {
  3260. contant2 = contant1;
  3261. }
  3262. var contant3 = result[i].SMS_Content.split("|")[1];
  3263. str +=
  3264. '<li class="top_notices_item top_notices_item1">' +
  3265. '<span title="有坐席向您索要关于“' +
  3266. contant1 +
  3267. "”的内容,截止至" +
  3268. contant3 +
  3269. ',请尽快处理" data_id="' +
  3270. result[i].SMS_Id +
  3271. '" class="top_notices_con1">有坐席向您索要关于“' +
  3272. contant2 +
  3273. '”的内容</span><br /><span class="top_notices_con1">截止至<i style="color:red;font-style:normal">' +
  3274. contant3 +
  3275. "</i>,请尽快处理</span>" +
  3276. // '<button type="button" class="btn btn-primary btn-sm" onclick="signRead('+ result[i].SMS_Id +', event)">未读</button>' +
  3277. "</li>" +
  3278. '<li class="divider"></li>';
  3279. }
  3280. } else {
  3281. str =
  3282. '<li class="top_notices_item">' +
  3283. '<span class="top_notices_con">暂无消息!</span>' +
  3284. "</li>";
  3285. }
  3286. $("#top_notices_lists1").append(str);
  3287. }
  3288. }
  3289. );
  3290. }
  3291. $("#know").on("click", function() {
  3292. var data_id = $(".top_notices_con1").attr("data_id");
  3293. Read(data_id, event);
  3294. $(".tan_ping").css("display", "none");
  3295. getnew();
  3296. });
  3297. //跳转索要列表
  3298. $("#chuli").on("click", function() {
  3299. var data_id = $(".top_notices_con1").attr("data_id");
  3300. Read(data_id, event);
  3301. $(".tan_ping").css("display", "none");
  3302. getnew();
  3303. $("iframe:visible")[0].src = "zhiShiKu/askRecords1.html";
  3304. });
  3305. function Read(signid, e) {
  3306. e.stopPropagation();
  3307. $.ajax({
  3308. type: "get",
  3309. url: huayi.config.callcenter_url + "InternalMessages/UpdateState",
  3310. dataType: "json",
  3311. async: true,
  3312. data: {
  3313. ids: signid,
  3314. state: 1, //状态,0未读 1已读
  3315. token: $.cookie("token"),
  3316. },
  3317. success: function(data) {
  3318. if(data.state.toLowerCase() === "success") {
  3319. // 更新顶部消息内容和数量
  3320. getTopMsgs();
  3321. $("#top_notices_lists").hide();
  3322. // layer.close(index);
  3323. }
  3324. },
  3325. });
  3326. }
  3327. // 获取工单数量
  3328. function workcount() {
  3329. $.getJSON(
  3330. huayi.config.callcenter_url + "WorkOrder/GetDWCount", {
  3331. token: $.cookie("token"),
  3332. },
  3333. function(result) {
  3334. if(result.state.toLowerCase() == "success") {
  3335. var data = result.data.DWCount[0];
  3336. $(".YWJD_DCLS").text(data.DaiBan); // 待办事项
  3337. $(".WorkTHCB").text(data.TuiHui); // 退回重办
  3338. $(".workOverdue").text(data.ChaoQi); // 超期工单
  3339. $(".WorkXJDWTH").text(data.XiaJiTH); // 下级单位退回
  3340. $(".WorkYBLTJ").text(data.DaiShenHen); // 待审核下级单位
  3341. $(".WorkTHBJJ").text(data.TuiHuiJuJue); // 退回被拒绝
  3342. $(".WorkYSBJJ").text(data.YanShiJuJue); // 延时被拒绝
  3343. $(".UnsuccessfulLevel2").text(data.YiBsnWeiGuo); // 已办未果
  3344. $(".superviseCommission").text(data.DB); // 督办工单
  3345. $(".yssh").text(data.JWYS); // 延时审核
  3346. $(".workDelayedAuditAuditor").text(data.XJYS)
  3347. $(".sptyssh").text(data.sptJWYS)
  3348. $(".sptworkDelayedAudittProvince").text(data.sptXJYS)
  3349. $(".WorkYSSHMedia").text(data.dmtJWYS)
  3350. $(".workDelayedAuditMultiMedia").text(data.dmtXJYS)
  3351. }
  3352. }
  3353. );
  3354. }
  3355. function domainPrompt() {
  3356. var content =
  3357. '<div style="padding: 20px; font-size: 30px; line-height: 40px;">为了系统平台的安全考虑,系统登录地址改为:<a href="http://12345rx.zwfw.anyang.gov.cn:9999/home.html" target="block">http://12345rx.zwfw.anyang.gov.cn:9999/home.html</a>,新系统地址5月28日开始正式使用,老系统将于6月5日正式停止访问,请互相转告,谢谢!</div>';
  3358. if(window.location.host === "125.45.12.146:9999") {
  3359. layer.open({
  3360. type: 1,
  3361. title: "提示",
  3362. content: content, //这里content是一个普通的String
  3363. area: ["50%", "50%"],
  3364. });
  3365. }
  3366. }
  3367. $("#hangUpEvaluation").click(function() {
  3368. satisfactionEvaluationFun();
  3369. });
  3370. function satisfactionEvaluationFun() {
  3371. obj.Type = "TurnIvr";
  3372. obj.AgentID = $.cookie("zx_user");
  3373. obj.AgentExten = $.cookie("extno");
  3374. obj.IvrName = "MYD";
  3375. obj.IvrPos = "1";
  3376. Send();
  3377. }
  3378. // 多媒体提示信息
  3379. function multimediaPrompt(roleCode) {
  3380. if(roleCode === "MTDD") {
  3381. $.ajax({
  3382. type: "get",
  3383. url: huayi.config.callcenter_url + "Info/GetMultiCount",
  3384. dataType: "json",
  3385. async: true,
  3386. data: {
  3387. token: $.cookie("token"),
  3388. },
  3389. success: function(data) {
  3390. if(data.state.toLowerCase() === "success") {
  3391. var data = data.data
  3392. var content =
  3393. '<div style="padding: 20px; font-size: 20px; line-height: 40px;"><p><ul>' +
  3394. '<li>当日来信:' + data.lxcount[0].Column1 + '</li>' +
  3395. '<li>退件数量:' + data.thcount[0].Column1 + '</li>' +
  3396. '<li>延期数量:' + data.yscount[0].Column1 + '</li>' +
  3397. '<li>办结数量:' + data.bjcount[0].Column1 + '</li>' +
  3398. '</ul></p></div>';
  3399. layer.open({
  3400. type: 1,
  3401. title: "提示",
  3402. content: content, //这里content是一个普通的String
  3403. area: ["25%", "30%"],
  3404. });
  3405. }
  3406. },
  3407. });
  3408. }
  3409. }
  3410. function getReactionCategory(roleCode, pid = 38) {
  3411. // var roleCode = $.cookie("code");
  3412. // 供暖专员只获取供暖问题
  3413. if(roleCode === "GNZY") {
  3414. pid = 2460;
  3415. } else {
  3416. pid = 38;
  3417. }
  3418. $.get(
  3419. huayi.config.callcenter_url + "Dictionary/GetZTreeNew", {
  3420. token: $.cookie("token"),
  3421. pid: pid,
  3422. },
  3423. function(result) {
  3424. result = $.parseJSON(result);
  3425. var content = JSON.parse(result.data);
  3426. layui.use("dropdown", function() {
  3427. var dropdown = layui.dropdown;
  3428. dropdown.render({
  3429. elem: "#reflectCategory", //可绑定在任意元素中,此处以上述按钮为例
  3430. data: content,
  3431. id: "reflectCategory",
  3432. //菜单被点击的事件
  3433. click: function(obj) {
  3434. $("#reflectCategory").val(obj.title);
  3435. $("#PID").val(obj.id);
  3436. },
  3437. });
  3438. });
  3439. }
  3440. );
  3441. }
  3442. function getSearchReactionCategory(key) {
  3443. $("#reflectCategoryList").empty();
  3444. $.get(
  3445. huayi.config.callcenter_url + "Dictionary/GetKeyListNew", {
  3446. token: $.cookie("token"),
  3447. key: key,
  3448. },
  3449. function(result) {
  3450. result = $.parseJSON(result);
  3451. if(result.state.toLowerCase() === "success") {
  3452. var content = result.data;
  3453. if(content.length > 0) {
  3454. content.forEach(function(e, i) {
  3455. $(
  3456. "<li index='" +
  3457. e.id +
  3458. "' indexName='" +
  3459. e.name +
  3460. "'>" +
  3461. e.names +
  3462. "</li>"
  3463. ).appendTo("#reflectCategoryList");
  3464. });
  3465. } else {
  3466. $("<li index='' indexName=''>没有相关数据</li>").appendTo(
  3467. "#reflectCategoryList"
  3468. );
  3469. }
  3470. }
  3471. }
  3472. );
  3473. }
  3474. function debounce(fun, delay) {
  3475. return function(args) {
  3476. var that = this;
  3477. var _args = args;
  3478. clearTimeout(fun.id);
  3479. fun.id = setTimeout(function() {
  3480. fun.call(that, _args);
  3481. }, delay);
  3482. };
  3483. }
  3484. // 监听浏览器关闭
  3485. window.onunload = function(e) {
  3486. logout();
  3487. return;
  3488. };
  3489. //获取知识库消息
  3490. //setInterval(getnew, 180000);