Нет описания

CallRecord.html 37KB

123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192193194195196197198199200201202203204205206207208209210211212213214215216217218219220221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400401402403404405406407408409410411412413414415416417418419420421422423424425426427428429430431432433434435436437438439440441442443444445446447448449450451452453454455456457458459460461462463464465466467468469470471472473474475476477478479480481482483484485486487488489490491492493494495496497498499500501502503504505506507508509510511512513514515516517518519520521522523524525526527528529530531532533534535536537538539540541542543544545546547548549550551552553554555556557558559560561562563564565566567568569570571572573574575576577578579580581582583584585586587588589590591592593594595596597598599600601602603604605606607608609610611612613614615616617618619620621622623624625626627628629630631632633634635636637638639640641642643644645646647648649650651652653654655656657658659660661662663664665666667668669670671672673674675676677678679680681682683684685686687688689690691692693694695696697698699700701702703704705706707708709710711712713714715716717718719720721722723724725726727728729730731732733734735736737738739740741742743744745746747748749750751752753754755756757758759760761762763764765766767768769770771772773774775776777778779780781782783784785786787788789790791792793794795796797798799800801802803804805806807808809810811812813814815816817818819820821822823824825826827828829830831832833834835836837838839840841842843844845846847848849850851852853854855856857858859860861862863864865866867868869870871872873874875876877878879880881882883884885886887888889890891892893894895896897898899900901902903904905906907908909910911912913914915916917918919920921922923924925926927928929930931932933934935936937938939
  1. <!DOCTYPE html>
  2. <html>
  3. <head>
  4. <meta charset="UTF-8">
  5. <title>通话记录管理</title>
  6. <meta name="viewport" content="width=device-width, initial-scale=1.0">
  7. <script src="../Script/Common/huayi.load.js"></script>
  8. <script src="../Script/Common/huayi.config.js"></script>
  9. <link rel="stylesheet" href="../css/bootstrap-select.css" />
  10. <link rel="stylesheet" href="../css/Table/table1.css" />
  11. <link rel="stylesheet" href="../css/init.css" />
  12. <style>
  13. body {
  14. font-family: "微软雅黑";
  15. font-size: 14px;
  16. }
  17. /* ul li {
  18. list-style: none;
  19. float: left;
  20. } */
  21. .fr {
  22. float: right;
  23. }
  24. .fl {
  25. float: right;
  26. }
  27. /*标头*/
  28. .th-box {
  29. width: 100%;
  30. padding: 5px;
  31. border-bottom: 1px solid #e7eaec;
  32. }
  33. .sc_btn {
  34. width: 100px;
  35. color: #fff;
  36. font-size: 12px;
  37. margin-left: 15px;
  38. box-sizing: border-box;
  39. background: #00a1cb;
  40. padding: 6px 10px;
  41. outline: none;
  42. border-width: 0px;
  43. border-style: initial;
  44. border-color: initial;
  45. border-image: initial;
  46. border-radius: 3px;
  47. margin-top: 5px;
  48. text-align: center;
  49. }
  50. .photo {
  51. /*background-color: #FFF;
  52. background-image: none;*/
  53. border: 1px solid #e5e6e7;
  54. border-radius: 1px;
  55. color: inherit;
  56. padding: 6px 12px;
  57. }
  58. .selects {
  59. background-color: #FFF;
  60. background-image: none;
  61. border: 1px solid #e5e6e7;
  62. border-radius: 1px;
  63. color: inherit;
  64. padding: 6px 12px;
  65. }
  66. #Select:focus {
  67. outline: none;
  68. border-color: #00BFFF;
  69. }
  70. input:focus {
  71. outline: none;
  72. border-color: #00BFFF;
  73. }
  74. .spiner-example {
  75. position: absolute;
  76. top: 50%;
  77. left: 50%;
  78. z-index: 111;
  79. margin-left: -85px;
  80. margin-top: -100px;
  81. display: none;
  82. }
  83. .sk-spinner-three-bounce {
  84. width: 170px !important;
  85. }
  86. .sk-spinner p {
  87. display: inline-block;
  88. font-size: 18px;
  89. margin-left: 10px;
  90. }
  91. .gjsu ul {
  92. overflow: hidden;
  93. }
  94. .gjsu ul li {
  95. width: 50%;
  96. margin-bottom: 5px;
  97. padding-top: 10px;
  98. }
  99. .selects {
  100. width: 105px;
  101. }
  102. .tc {
  103. margin-top: 30px;
  104. text-align: center;
  105. }
  106. #sqzx th {
  107. padding: 5px 8px 5px 0;
  108. text-align: center;
  109. width: 6%;
  110. }
  111. #sqzx td {
  112. padding: 6px 0 5px 10px;
  113. width: 18%;
  114. }
  115. .nameJustified {
  116. width: 5em;
  117. display: inline-block;
  118. text-align: justify;
  119. text-align-last: justify;
  120. }
  121. .dropdown-menu li {
  122. width: 100%;
  123. }
  124. .operation {
  125. white-space: nowrap;
  126. }
  127. </style>
  128. </head>
  129. <body class="gray-bg">
  130. <div class="wrapper wrapper-content animated fadeInRight">
  131. <div class="daoHang clearfix">
  132. <div class="dhLeft">
  133. <sapn><i class="syIcon"></i>位置:<a href="javaScript:;" id="ReIndex">首页</a>&gt;<a
  134. href="javaScript:;">话务管理</a>&gt;<a href="" class="nowPosition">通话记录查询</a></sapn>
  135. </div>
  136. <div class="dhRight">
  137. <a href="" title="刷新"><i class="fa fa-refresh"></i></a>
  138. </div>
  139. </div>
  140. <div class="th-box">
  141. <div class="box_content">
  142. <table id="sqzx" style="width: 100%" border="0">
  143. <tbody>
  144. <tr>
  145. <th>电话号码:</th>
  146. <td><input id="tel" class="form-control" type="text" /></td>
  147. <th>呼叫状态:</th>
  148. <td>
  149. <select id="ss_hjzt" class="callstate form-control">
  150. <option value="">全部</option>
  151. <option value="0">未接通</option>
  152. <option value="1">已接通</option>
  153. <option value="2">接通未达</option>
  154. <option value="3">主动放弃</option>
  155. </select>
  156. </td>
  157. <th><span class="nameJustified">分机号:</span></th>
  158. <td>
  159. <input id="extnumber" class="form-control" type="text" />
  160. </td>
  161. <th>呼出方向:</th>
  162. <td>
  163. <select id="ss_hcfx" class="form-control calltype">
  164. <option value="">全部</option>
  165. <option value="0">呼入</option>
  166. <option value="1">呼出</option>
  167. <option value="3">呼出回访</option>
  168. </select>
  169. </td>
  170. </tr>
  171. <tr>
  172. <th>呼叫类型:</th>
  173. <td>
  174. <select id="ss_HJLX" class="form-control calltype">
  175. <option value="">全部</option>
  176. <option value="1">正常通话</option>
  177. <option value="2">转移</option>
  178. <option value="3">三方通话</option>
  179. </select>
  180. </td>
  181. <th>是否回访:</th>
  182. <td>
  183. <select id="sf_hf" class="form-control calltype">
  184. <option value="">全部</option>
  185. <option value="2">是</option>
  186. <option value="0">否</option>
  187. </select>
  188. </td>
  189. <th>受话坐席:</th>
  190. <td>
  191. <select id="seat" class="selectpicker show-tick form-control" multiple
  192. data-live-search="true">
  193. <!-- <option value="">全部</option> -->
  194. </select>
  195. </td>
  196. <th>通话类型:</th>
  197. <td>
  198. <select id="callType" class="form-control callstate">
  199. <option value="">全部</option>
  200. </select>
  201. </td>
  202. </tr>
  203. <tr>
  204. <th>电话类别:</th>
  205. <td>
  206. <select class="form-control" id="phoneType">
  207. <option value="">请选择</option>
  208. </select>
  209. </td>
  210. <th>查询类型:</th>
  211. <td>
  212. <select id="islike" class="form-control" name="select">
  213. <option value="1">
  214. 模糊查询
  215. </option>
  216. <option value="0">
  217. 精确查询
  218. </option>
  219. </select>
  220. </td>
  221. <th><span class="nameJustified">时间:</span></th>
  222. <td colspan="3">
  223. <input id="start" class="photo x-color laydate-icon" type="text" autocomplete="off" /> -
  224. <input id="end" class="photo x-color laydate-icon" type="text" autocomplete="off" />
  225. <a class="sc_btn Ss">搜索</a>
  226. <a class="sc_btn exportFile">导出</a>
  227. </td>
  228. </tr>
  229. <tr>
  230. <th><span class="nameJustified">坐席组:</span></th>
  231. <td>
  232. <select id="agentGroup" class="form-control" name="select">
  233. <option value="">
  234. 请选择
  235. </option>
  236. </select>
  237. </td>
  238. <th><span class="nameJustified">未接通:</span></th>
  239. <td>
  240. <select id="notconnected" class="form-control" name="select">
  241. <option value="">
  242. 请选择
  243. </option>
  244. <option value="1">
  245. 呼入至今未接通
  246. </option>
  247. </select>
  248. </td>
  249. </tr>
  250. <!-- <tr>
  251. <td colspan="2">
  252. </td>
  253. </tr> -->
  254. </tbody>
  255. </table>
  256. </div>
  257. <!-- <ul> -->
  258. <!-- <a class="sc_btn Ss Block">搜索</a> -->
  259. <!--<li>
  260. <a class="sc_btn Gj Block">高级搜索</a>
  261. </li>-->
  262. <!-- </ul> -->
  263. </div>
  264. <div style="width: 100%;padding: 10px;">
  265. <table id="list" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
  266. <thead>
  267. <tr>
  268. <th data-field="" data-align="center" data-formatter="Code">编号</th>
  269. <th data-field="CallNumber" data-align="center" data-formatter="formatterCallNum">电话号码</th>
  270. <th data-field="FilePath" data-formatter="setCode" data-align="center">录音</th>
  271. <th data-field="CallType" data-formatter="callType" data-align="center">呼叫方向</th>
  272. <!--<th data-field="DealType" data-formatter="dealType" data-align="center">是否回访</th>-->
  273. <th data-field="CallState" data-formatter="states" data-align="center">呼叫状态</th>
  274. <th data-field="ActionType" data-formatter="ActionType" data-align="center">呼叫类型</th>
  275. <th data-field="TypeName" data-align="center">通话类型</th>
  276. <th data-field="MYD" data-align="center" data-formatter="MYD">满意度</th>
  277. <th data-field="UserCode" data-align="center">坐席工号</th>
  278. <th data-field="UserName1" data-align="center">坐席姓名</th>
  279. <th data-field="ExtNumber" data-align="center">分机号</th>
  280. <th data-field="BeginTime" data-align="center">开始时间</th>
  281. <th data-field="TalkStartTime" data-align="center">通话开始时间</th>
  282. <th data-field="TalkEndTime" data-align="center">通话结束时间</th>
  283. <th data-field="EndTime" data-align="center">结束时间</th>
  284. <th data-field="TalkLongTime" data-align="center" data-formatter="ftime">通话时长</th>
  285. <th data-field="RingLongTime" data-align="center" data-formatter="ftime">振铃时长</th>
  286. <th data-field="LongTime" data-align="center" data-formatter="ftime">总时长</th>
  287. <th data-field="PhoneType" data-align="center">电话类别</th>
  288. <th data-field="Callback" data-align="center" data-formatter="formatCallback">是否回拨</th>
  289. <th data-field="WorkOrderId" data-align="center" data-formatter="formatWorkOrderNum">工单号</th>
  290. <th data-field="CallId" data-align="center" data-formatter="operationFormatter">操作</th>
  291. </tr>
  292. </thead>
  293. </table>
  294. <!--高级搜索框-->
  295. </div>
  296. </div>
  297. <!--下载框-->
  298. <div class="t-shade">
  299. <div class="shade_k">
  300. <div class="shade_title">
  301. <span>录音播放<srong class="cknum"></srong></span>
  302. <span class="setwin"><a>x</a></span>
  303. </div>
  304. <div class="shade_content">
  305. <div class="Ly_box audiojs">
  306. </div>
  307. <div class="boxCon LY_box">
  308. </div>
  309. </div>
  310. </div>
  311. </div>
  312. <script src="../js/bootstrap-select.js"></script>
  313. <script src="../My97DatePicker/WdatePicker.js"></script>
  314. <script src="../css/laydate/laydate.js"></script>
  315. <!-- <script src="../js/main.js"></script> -->
  316. <script src="../js/guid.js"></script>
  317. <!--<script src="../js/contabs.min.js"></script>-->
  318. <script>
  319. var stype = 1;
  320. var seatlist = [];
  321. $(document).ready(function () {
  322. laydate.skin('blue');
  323. laydate({
  324. elem: '#start',
  325. event: 'focus',
  326. istime: true,
  327. format: 'YYYY-MM-DD hh:mm:ss'
  328. });
  329. laydate({
  330. elem: '#end',
  331. event: 'focus',
  332. istime: true,
  333. format: 'YYYY-MM-DD hh:mm:ss'
  334. });
  335. /*获取选中行对象*/
  336. $('#list').on("click-row.bs.table", function (e, row, ele) {
  337. $('.success').removeClass('success'); //去除之前选中的行的,选中样式
  338. $(ele).addClass('success'); //添加当前选中的 success样式用于区别
  339. });
  340. $(".setwin").click(function () {
  341. $(".t-shade").removeClass("cx");
  342. $('audio')[0].pause();
  343. });
  344. //获取通话类型
  345. GetCallTypeList();
  346. //获取坐席
  347. getAgentGroup($("#agentGroup"));
  348. //获取坐席
  349. $.getJSON(huayi.config.callcenter_url + "UserAccount/GetSeatList", {
  350. token: $.cookie("token")
  351. }, function (result) {
  352. if (result.state.toLowerCase() == "success") {
  353. seatlist = result.data;
  354. bindseat($("#seat"));
  355. }
  356. });
  357. // 电话类别
  358. getPhoneType($("#phoneType"));
  359. //搜索
  360. $(".Ss").click(function () {
  361. stype = 1;
  362. initTable();
  363. });
  364. //高级搜索s
  365. $(".Gj").click(function () {
  366. var a = "WdatePicker()";
  367. layer.open({
  368. type: 1,
  369. title: '高级搜索',
  370. area: ['50%', '55%'], //宽高
  371. content: ' <div class="gjsu"><ul class="nav nav-tabs">' +
  372. '<li class="active"><a href="#">参数信息</a></li> ' +
  373. '</ul>' +
  374. '<ul>' +
  375. '<li>' +
  376. '<label for="">电话号码:</label>' +
  377. '<input type="text" id="ss_tel" class="photo"/>' +
  378. '</li>' +
  379. '<li>' +
  380. '<label for="">坐席工号:</label>' +
  381. '<select name="" id="ss_seat" class="selects usercode"></select>' +
  382. '</li>' +
  383. '<li>' +
  384. '<label for="">开始时间:</label>' +
  385. ' <input type="text" id="ss_kssj" class="photo"onClick="' + a + '"/>' +
  386. '</li>' +
  387. '<li>' +
  388. '<label for="">呼叫状态:</label>' +
  389. '<select id="ss_hjzt" class="selects callstate">' +
  390. '<option value="">全部</option>' +
  391. '<option value="0">未接通</option>' +
  392. '<option value="1">已接通</option>' +
  393. '<option value="2">黑名单拒接</option>' +
  394. '</select>' +
  395. '</li>' +
  396. '<li>' +
  397. '<label for="">结束时间:</label>' +
  398. '<input type="text" id="ss_jssj" class="photo" onClick="' + a + '"/>' +
  399. '</li>' +
  400. '<li>' +
  401. '<label for="">呼出方向:</label>' +
  402. '<select id="ss_hcfx" class=" selects calltype">' +
  403. '<option value="">全部</option>' +
  404. '<option value="0">呼入</option>' +
  405. '<option value="1">呼出</option>' +
  406. '</select>' +
  407. '</li>' +
  408. '</ul>' +
  409. '<div class=" add_time tc">' +
  410. '<button type="button" class="btn sc_btn Block " id="tc">保&nbsp;&nbsp;存</button>' +
  411. '</div>' +
  412. '</div>'
  413. });
  414. bindseat($("#ss_seat"));
  415. //获取通话记录列表
  416. $("#tc").click(function () {
  417. stype = 2;
  418. initTable();
  419. var index = layer.index; //获取当前弹层的索引号
  420. layer.close(index); //关闭当前弹层
  421. });
  422. });
  423. initTable();
  424. })
  425. function bindseat(obj) {
  426. obj.empty();
  427. obj.append('<option value="">全部</option>');
  428. $(seatlist).each(function (i, n) {
  429. obj.append('<option value="' + n.F_UserCode + '">' + n.F_UserName + '</option>');
  430. obj.selectpicker({
  431. noneSelectedText: '请选择' //默认显示内容
  432. });
  433. obj.selectpicker('refresh');
  434. })
  435. }
  436. /*
  437. 监听坐席数据变化
  438. 选中全部时候,取消其他选项
  439. clickedIndex:索引
  440. isSelected:是否选中
  441. previousValue:选中前的值
  442. */
  443. $("#seat").on("changed.bs.select", function (event, clickedIndex, isSelected, previousValue) {
  444. if (previousValue.indexOf("全部") == -1) {
  445. if (clickedIndex == 0) {
  446. $("#seat").selectpicker("deselectAll");
  447. $("#seat").val("");
  448. $("#seat").selectpicker('refresh');
  449. }
  450. } else {
  451. if (clickedIndex != 0) {
  452. $("#seat").selectpicker("deselectAll");
  453. $("#seat").val("");
  454. $("#seat").selectpicker('refresh');
  455. }
  456. }
  457. })
  458. function initTable() {
  459. //先销毁表格
  460. $('#list').bootstrapTable('destroy');
  461. //初始化表格,动态从服务器加载数据
  462. $("#list").bootstrapTable({
  463. method: "get", //使用get请求到服务器获取数据
  464. url: huayi.config.callcenter_url + "Callrecords/GetList", //获取数据的Servlet地址
  465. contentType: "application/x-www-form-urlencoded",
  466. striped: true, //表格显示条纹
  467. pagination: true, //启动分页
  468. pageSize: 10, //每页显示的记录数
  469. pageNumber: 1, //当前第几页
  470. pageList: [10, 20, 50, 100], //记录数可选列表
  471. search: false, //是否启用查询
  472. showColumns: false, //显示下拉框勾选要显示的列
  473. showRefresh: false, //显示刷新按钮
  474. sidePagination: "server", //表示服务端请求
  475. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  476. //设置为limit可以获取limit, offset, search, sort, order
  477. queryParamsType: "undefined",
  478. queryParams: function queryParams(params) { //设置查询参数
  479. var param = {
  480. page: params.pageNumber,
  481. pagesize: params.pageSize,
  482. token: $.cookie("token")
  483. };
  484. var usercode_ = $("#seat").val(); //坐席
  485. var usercodeID = "";
  486. if (usercode_ != null) {
  487. $(usercode_).each(function (i, n) {
  488. var obj1 = "";
  489. obj1 = n + ",";
  490. usercodeID += obj1;
  491. });
  492. usercodeID = usercodeID.slice(0, -1);
  493. } else {
  494. usercodeID = "";
  495. }
  496. if (stype == '1') {
  497. param.usercode = usercodeID;
  498. param.phone = $("#tel").val().replace(/\s+/g, "");
  499. param.starttime = $("#start").val();
  500. param.endtime = $("#end").val();
  501. param.callstate = $("#ss_hjzt").val();
  502. param.calltype = $("#ss_hcfx").val();
  503. param.type = $("#callType").val(); //type=通话类型
  504. param.actiontype = $("#ss_HJLX").val(); //呼叫类型
  505. param.tasktype = $("#sf_hf").val(); //呼叫类型
  506. param.extnumber = $("#extnumber").val().replace(/\s+/g, "");
  507. param.phoneType = $("#phoneType").val();
  508. param.islike = $("#islike").val(); // 查询类型
  509. param.group = $("#agentGroup").val(); // 坐席组
  510. param.notconnected = $("#notconnected").val(); // 未接通
  511. } else if (stype == '2') {
  512. param.usercode = $("#ss_seat").val();
  513. param.tel = $("#ss_tel").val();
  514. param.callstate = $("#ss_hjzt").val();
  515. param.calltype = $("#ss_hcfx").val();
  516. param.starttime = $("#ss_kssj").val();
  517. param.endtime = $("#ss_jssj").val();
  518. param.type = $("#callType").val(); //type=通话类型
  519. param.actiontype = $("#ss_HJLX").val(); //呼叫类型
  520. param.tasktype = $("#sf_hf").val(); //呼叫类型
  521. param.extnumber = $("#extnumber").val().replace(/\s+/g, "");
  522. param.phoneType = $("#phoneType").val();
  523. param.islike = $("#islike").val(); // 查询类型
  524. param.group = $("#agentGroup").val(); // 坐席组
  525. param.notconnected = $("#notconnected").val(); // 未接通
  526. }
  527. return param;
  528. },
  529. onLoadSuccess: function () { //加载成功时执行
  530. //layer.msg("加载成功");
  531. },
  532. onLoadError: function () { //加载失败时执行
  533. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  534. }
  535. });
  536. }
  537. //音频
  538. function setCode(val) {
  539. if (val) {
  540. return '<div class="imgs">' +
  541. '<img src="../img/vice.png" alt="" onclick="helper.luyin.view(this)" item="' + val + '" />' +
  542. '</div>';
  543. } else {
  544. return '';
  545. }
  546. }
  547. //编号
  548. function Code(val, row, index) {
  549. return index + 1;
  550. }
  551. // 电话号码
  552. function formatterCallNum(val, row) {
  553. var phoneNumber
  554. if (val.length === 12) {
  555. phoneNumber = val.slice(1)
  556. } else if (val.length === 13) {
  557. phoneNumber = val.slice(2)
  558. } else {
  559. phoneNumber = val
  560. }
  561. return '<div class="imgs" ><a class="" onclick="viewList(\'' + phoneNumber + '\')" >' + phoneNumber +
  562. '</a></div>';
  563. }
  564. // 查看列表
  565. function viewList(phoneNumber) {
  566. layer.open({
  567. type: 2,
  568. content: "./CallRecordList.html?phoneNumber=" + phoneNumber, //iframe的url,no代表不显示滚动条
  569. title: '通话记录',
  570. area: ['90%', '90%'], //宽高
  571. });
  572. }
  573. //方向呼出
  574. function callType(val) {
  575. if (val == 0) {
  576. return '<div class="imgs">呼入</div>';
  577. } else {
  578. return '<div class="imgs">呼出</div>';
  579. }
  580. }
  581. //满意度
  582. function MYD(val, row) {
  583. var html = '';
  584. switch (val + '') {
  585. case '0':
  586. html = '未评价';
  587. break;
  588. case '1':
  589. html = '满意';
  590. if (row.CallState == 0) {
  591. html = '';
  592. }
  593. break;
  594. case '2':
  595. html = '一般';
  596. break;
  597. case '3':
  598. html = '不满意';
  599. break;
  600. }
  601. return html;
  602. }
  603. function states(val, row) {
  604. if (val == 0) {
  605. if (row.CallType == 0 && !row.UserCode) {
  606. return '<div class="imgs">主动放弃</div>';
  607. } else {
  608. return '<div class="imgs">未接通</div>';
  609. }
  610. } else if (val == 1) {
  611. return '<div class="imgs">已接通</div>';
  612. } else if (val == 2) {
  613. return '<div class="imgs">接通未达</div>';
  614. }
  615. }
  616. function ActionType(val) {
  617. if (val == 2) {
  618. return '<div class="imgs">转移</div>';
  619. } else if (val == 3) {
  620. return '<div class="imgs">三方通话</div>';
  621. } else {
  622. return '<div class="imgs">正常通话</div>';
  623. }
  624. }
  625. ////回访
  626. //function dealType(val) {
  627. // if (val == 1) {
  628. // return '<div >已回访</div>';
  629. // } else {
  630. // return '';
  631. // }
  632. //}
  633. //处理
  634. function isDeal(val) {
  635. if (val == 0) {
  636. return '<div >未处理</div>';
  637. } else {
  638. return '<div >已处理</div>';
  639. }
  640. }
  641. function ftime(val) {
  642. if (val) {
  643. return helper.DateFormat.getFormatTime(val);
  644. } else {
  645. return '';
  646. }
  647. }
  648. // 回拨
  649. function formatCallback(val, row) {
  650. if (val) {
  651. return "已回拨";
  652. } else if(row.CallType ===0&&row.CallState ===0){
  653. return "未回拨";
  654. }
  655. }
  656. //格式化工单号
  657. function formatWorkOrderNum(val, row) {
  658. if (row.CallType ===0) {
  659. if (val == null) {
  660. return '<a class="xg" onclick="addWorkOrder(\'' + row.CallId + '\')" title="添加工单">添加工单</a>';
  661. } else {
  662. return '<a class="xg" onclick="ckxq(\'' + val + '\')" title="点击查看工单详情">' + val + '</a>';
  663. }
  664. }
  665. }
  666. // 操作
  667. function operationFormatter(val, row) {
  668. if (row.CallState ===0&&row.CallType ===0) {
  669. if (row.Callback) {
  670. return '<a class="operation" onclick="callbackRecord(\'' + row.CallId + '\')" title="">回拨记录</a>'
  671. } else {
  672. return '<a class="operation" onclick="backDial(\'' + row.CallNumber + '\',\'' + row.CallId +'\')" title="">回拨</a>'
  673. }
  674. }
  675. }
  676. //获取通话类型
  677. function GetCallTypeList() {
  678. $.getJSON(huayi.config.callcenter_url + 'Dictionary/GetDicValueListById', {
  679. id: 45,
  680. token: $.cookie("token")
  681. }, function (result) {
  682. if (result.state.toLowerCase() == "success") {
  683. var callTypeList = result.data;
  684. $('#callType').empty();
  685. $('#callType').append('<option value="">全部</option>');
  686. $(callTypeList).each(function (i, n) {
  687. $('#callType').append('<option value="' + n.F_ValueId + '">' + n.F_Value +
  688. '</option>');
  689. })
  690. }
  691. })
  692. }
  693. // 坐席
  694. function getAgentGroup(obj) {
  695. obj.empty();
  696. obj.append(
  697. '<option selected="selected" value="">请选择</option>'
  698. );
  699. $.getJSON(
  700. huayi.config.callcenter_url +
  701. "Dictionary/GetDicValueListById", {
  702. token: $.cookie("token"),
  703. id: 2522,
  704. },
  705. function (data) {
  706. if (data.state.toLowerCase() == "success") {
  707. var content = data.data;
  708. $(content).each(function (i, n) {
  709. $(
  710. "<option value='" +
  711. n.F_Value +
  712. "'>" +
  713. n.F_Value +
  714. "</option>"
  715. ).appendTo(obj);
  716. });
  717. }
  718. }
  719. );
  720. }
  721. // 查看工单详情
  722. function ckxq(str) {
  723. if (str) {
  724. layer.open({
  725. type: 2,
  726. content: "../CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  727. title: '工单详情',
  728. area: ['100%', '100%'], //宽高
  729. });
  730. }
  731. }
  732. // 查看工单详情
  733. function addWorkOrder(str) {
  734. if (str) {
  735. var turnLink = "./Appeal/AddAppeal.html?CallID=" + str
  736. top.turnIframe(turnLink)
  737. }
  738. }
  739. // 外呼
  740. function backDial(phoneNumber, callId) {
  741. $.ajax({
  742. type: "get",
  743. url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
  744. async: true,
  745. dataType: "json",
  746. data: {
  747. token: $.cookie("token"),
  748. phone: phoneNumber,
  749. },
  750. success: function (result) {
  751. if (result.state.toLowerCase() == "success") {
  752. top.callbackState = true
  753. var guid = uuid();
  754. top.obj.Type = "MakeCall";
  755. top.obj.DestinationNumber = result.data.phone;
  756. top.obj.Header = result.data.fix;
  757. top.obj.TaskType = "2"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  758. top.obj.TaskPhoneID = callId; //回访的电话ID
  759. top.obj.TaskID = guid; //回访记录编号
  760. top.obj.Callee = phoneNumber; //被叫号码
  761. top.obj.Caller = $.cookie("extno"); //操作人分机号
  762. top.Send();
  763. }
  764. },
  765. });
  766. }
  767. // 更新外呼记录前
  768. function beforeUpdateCallOut (callId) {
  769. $.ajax({
  770. type: "get",
  771. url: huayi.config.callcenter_url + "Callrecords/UpdateCallback",
  772. async: true,
  773. dataType: "json",
  774. data: {
  775. token: $.cookie("token"),
  776. callid: callId,
  777. },
  778. success: function (result) {
  779. if (result.state.toLowerCase() == "success") {
  780. }
  781. },
  782. });
  783. }
  784. // 更新外呼记录后
  785. function afterUpdateCallOut (callId) {
  786. $.ajax({
  787. type: "get",
  788. url: huayi.config.callcenter_url + "Callrecords/UpdateCallbackid",
  789. async: true,
  790. dataType: "json",
  791. data: {
  792. token: $.cookie("token"),
  793. callid: callId,
  794. p_callid: callId,
  795. },
  796. success: function (result) {
  797. if (result.state.toLowerCase() == "success") {
  798. }
  799. },
  800. });
  801. }
  802. // 回拨记录
  803. function callbackRecord(callId) {
  804. layer.open({
  805. type: 2,
  806. content: "./callbackRecordList.html?callId=" + callId, //iframe的url,no代表不显示滚动条
  807. title: '回拨记录',
  808. area: ['100%', '100%'], //宽高
  809. });
  810. }
  811. //电话类别
  812. function getPhoneType(obj) {
  813. obj.empty();
  814. $("<option value=''>请选择</option>").appendTo(obj);
  815. $.ajax({
  816. type: "get",
  817. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  818. dataType: "json",
  819. async: true,
  820. data: {
  821. "token": $.cookie("token"),
  822. id: 2498,
  823. },
  824. success: function (data) {
  825. if (data.state.toLowerCase() == "success") {
  826. var content = data.data;
  827. $(content).each(function (i, n) {
  828. $("<option value='" + n.F_Value + "'>" + n.F_Remark + "</option>")
  829. .appendTo(obj);
  830. })
  831. }
  832. }
  833. });
  834. }
  835. $(".exportFile").click(function () {
  836. var usercode_ = $("#seat").val(); //坐席
  837. var usercodeID = "";
  838. if (usercode_ != null) {
  839. $(usercode_).each(function (i, n) {
  840. var obj1 = "";
  841. obj1 = n + ",";
  842. usercodeID += obj1;
  843. });
  844. usercodeID = usercodeID.slice(0, -1);
  845. } else {
  846. usercodeID = "";
  847. }
  848. var usercode = usercodeID;
  849. var phone = $("#tel").val();
  850. var starttime = $("#start").val();
  851. var endtime = $("#end").val();
  852. var callstate = $("#ss_hjzt").val();
  853. var calltype = $("#ss_hcfx").val();
  854. var type = $("#callType").val(); //type=通话类型
  855. var actiontype = $("#ss_HJLX").val(); //呼叫类型
  856. var tasktype = $("#sf_hf").val(); //呼叫类型
  857. var extnumber = $("#extnumber").val();
  858. var phoneType = $("#phoneType").val();
  859. var islike = $("#islike").val(); // 查询类型
  860. var notconnected = $("#notconnected").val(); // 未接通
  861. var url = huayi.config.callcenter_url + "Callrecords/GetList?token=" + $.cookie("token") +
  862. "&isdc=1";
  863. url += "&usercode=" + usercode + "&phone=" + phone + "&starttime=" + starttime + "&endtime=" +
  864. endtime + "&callstate=" + callstate + "&calltype=" + calltype + "&type=" + type +
  865. "&actiontype=" + actiontype + "&tasktype=" + tasktype + "&extnumber=" + extnumber +
  866. "&phoneType=" + phoneType + "&islike=" + islike + "&notconnected=" + notconnected;
  867. window.location.href = url;
  868. })
  869. document.onkeydown = function (e) { // 回车提交表单
  870. var theEvent = window.event || e;
  871. var code = theEvent.keyCode || theEvent.which || theEvent.charCode;
  872. if (code == 13) {
  873. initTable();
  874. }
  875. }
  876. </script>
  877. </body>
  878. </html>