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CallRecord.html 39KB

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  1. <!DOCTYPE html>
  2. <html>
  3. <head>
  4. <meta charset="UTF-8">
  5. <title>通话记录管理</title>
  6. <meta name="viewport" content="width=device-width, initial-scale=1.0">
  7. <script src="../Script/Common/huayi.load.js"></script>
  8. <script src="../Script/Common/huayi.config.js"></script>
  9. <link rel="stylesheet" href="../css/bootstrap-select.css" />
  10. <link rel="stylesheet" href="../css/Table/table1.css" />
  11. <link rel="stylesheet" href="../css/init.css" />
  12. <style>
  13. body {
  14. font-family: "微软雅黑";
  15. font-size: 14px;
  16. }
  17. /* ul li {
  18. list-style: none;
  19. float: left;
  20. } */
  21. .fr {
  22. float: right;
  23. }
  24. .fl {
  25. float: right;
  26. }
  27. /*标头*/
  28. .th-box {
  29. width: 100%;
  30. padding: 5px;
  31. border-bottom: 1px solid #e7eaec;
  32. }
  33. .sc_btn {
  34. width: 100px;
  35. color: #fff;
  36. font-size: 12px;
  37. margin-left: 15px;
  38. box-sizing: border-box;
  39. background: #00a1cb;
  40. padding: 6px 10px;
  41. outline: none;
  42. border-width: 0px;
  43. border-style: initial;
  44. border-color: initial;
  45. border-image: initial;
  46. border-radius: 3px;
  47. margin-top: 5px;
  48. text-align: center;
  49. }
  50. .photo {
  51. /*background-color: #FFF;
  52. background-image: none;*/
  53. border: 1px solid #e5e6e7;
  54. border-radius: 1px;
  55. color: inherit;
  56. padding: 6px 12px;
  57. }
  58. .selects {
  59. background-color: #FFF;
  60. background-image: none;
  61. border: 1px solid #e5e6e7;
  62. border-radius: 1px;
  63. color: inherit;
  64. padding: 6px 12px;
  65. }
  66. #Select:focus {
  67. outline: none;
  68. border-color: #00BFFF;
  69. }
  70. input:focus {
  71. outline: none;
  72. border-color: #00BFFF;
  73. }
  74. .spiner-example {
  75. position: absolute;
  76. top: 50%;
  77. left: 50%;
  78. z-index: 111;
  79. margin-left: -85px;
  80. margin-top: -100px;
  81. display: none;
  82. }
  83. .sk-spinner-three-bounce {
  84. width: 170px !important;
  85. }
  86. .sk-spinner p {
  87. display: inline-block;
  88. font-size: 18px;
  89. margin-left: 10px;
  90. }
  91. .gjsu ul {
  92. overflow: hidden;
  93. }
  94. .gjsu ul li {
  95. width: 50%;
  96. margin-bottom: 5px;
  97. padding-top: 10px;
  98. }
  99. .selects {
  100. width: 105px;
  101. }
  102. .tc {
  103. margin-top: 30px;
  104. text-align: center;
  105. }
  106. #sqzx th {
  107. padding: 5px 8px 5px 0;
  108. text-align: center;
  109. width: 6%;
  110. }
  111. #sqzx td {
  112. padding: 6px 0 5px 10px;
  113. width: 18%;
  114. }
  115. .nameJustified {
  116. width: 5em;
  117. display: inline-block;
  118. text-align: justify;
  119. text-align-last: justify;
  120. }
  121. .dropdown-menu li {
  122. width: 100%;
  123. }
  124. .operation {
  125. white-space: nowrap;
  126. }
  127. .Min-width{
  128. width: 48%;
  129. display: inline-block;
  130. margin: 0;
  131. }
  132. </style>
  133. </head>
  134. <body class="gray-bg">
  135. <div class="wrapper wrapper-content animated fadeInRight">
  136. <div class="daoHang clearfix">
  137. <div class="dhLeft">
  138. <sapn><i class="syIcon"></i>位置:<a href="javaScript:;" id="ReIndex">首页</a>&gt;<a
  139. href="javaScript:;">话务管理</a>&gt;<a href="" class="nowPosition">通话记录查询</a></sapn>
  140. </div>
  141. <div class="dhRight">
  142. <a href="" title="刷新"><i class="fa fa-refresh"></i></a>
  143. </div>
  144. </div>
  145. <div class="th-box">
  146. <div class="box_content">
  147. <table id="sqzx" style="width: 100%" border="0">
  148. <tbody>
  149. <tr>
  150. <th>电话号码:</th>
  151. <td><input id="tel" class="form-control" type="text" /></td>
  152. <th>呼叫状态:</th>
  153. <td>
  154. <select id="ss_hjzt" class="callstate form-control">
  155. <option value="">全部</option>
  156. <option value="0">未接通</option>
  157. <option value="1">已接通</option>
  158. <option value="2">接通未达</option>
  159. <option value="3">主动放弃</option>
  160. </select>
  161. </td>
  162. <th><span class="nameJustified">分机号:</span></th>
  163. <td>
  164. <input id="extnumber" class="form-control" type="text" />
  165. </td>
  166. <th>呼出方向:</th>
  167. <td>
  168. <select id="ss_hcfx" class="form-control calltype">
  169. <option value="">全部</option>
  170. <option value="0">呼入</option>
  171. <option value="1">呼出</option>
  172. <option value="3">呼出回访</option>
  173. </select>
  174. </td>
  175. </tr>
  176. <tr>
  177. <th>呼叫类型:</th>
  178. <td>
  179. <select id="ss_HJLX" class="form-control calltype">
  180. <option value="">全部</option>
  181. <option value="1">正常通话</option>
  182. <option value="2">转移</option>
  183. <option value="3">三方通话</option>
  184. </select>
  185. </td>
  186. <th>是否回访:</th>
  187. <td>
  188. <select id="sf_hf" class="form-control calltype">
  189. <option value="">全部</option>
  190. <option value="2">是</option>
  191. <option value="0">否</option>
  192. </select>
  193. </td>
  194. <th>受话坐席:</th>
  195. <td>
  196. <select id="seat" class="selectpicker show-tick form-control" multiple data-live-search="true"></select>
  197. </td>
  198. <th>通话类型:</th>
  199. <td>
  200. <select id="callType" class="form-control callstate">
  201. <option value="">全部</option>
  202. </select>
  203. </td>
  204. </tr>
  205. <tr>
  206. <th>电话类别:</th>
  207. <td>
  208. <select class="form-control" id="phoneType">
  209. <option value="">请选择</option>
  210. </select>
  211. </td>
  212. <th>查询类型:</th>
  213. <td>
  214. <select id="islike" class="form-control" name="select">
  215. <option value="1">模糊查询</option>
  216. <option value="0">精确查询</option>
  217. </select>
  218. </td>
  219. <th><span class="nameJustified">时间:</span></th>
  220. <td colspan="3">
  221. <input id="start" class="photo x-color laydate-icon" type="text" autocomplete="off" /> -
  222. <input id="end" class="photo x-color laydate-icon" type="text" autocomplete="off" />
  223. <a class="sc_btn Ss">搜索</a>
  224. <a class="sc_btn exportFile">导出</a>
  225. </td>
  226. </tr>
  227. <tr>
  228. <th><span class="nameJustified">坐席组:</span></th>
  229. <td>
  230. <select id="agentGroup" class="form-control" name="select">
  231. <option value="">请选择</option>
  232. </select>
  233. </td>
  234. <th><span class="nameJustified">未接通:</span></th>
  235. <td>
  236. <select id="notconnected" class="form-control" name="select">
  237. <option value="">请选择</option>
  238. <option value="1">呼入至今未接通</option>
  239. </select>
  240. </td>
  241. <th>是否回拨</th>
  242. <td>
  243. <select id="callback" class="form-control" name="select">
  244. <option value="">请选择</option>
  245. <option value="1">已回拨</option>
  246. <option value="2">未回拨</option>
  247. </select>
  248. </td>
  249. </tr>
  250. <tr>
  251. <th><span>等待时长:</span></th>
  252. <td >
  253. <input id="WaitTime" class="form-control Min-width" type="text"placeholder="输入数字,单位s"/>
  254. <select id="WaitTimeState" class="form-control Min-width" name="select">
  255. <option value="">等于</option>
  256. <option value="1">大于</option>
  257. <option value="2">小于</option>
  258. </select>
  259. </td>
  260. <th><span>满意度:</span></th>
  261. <td >
  262. <select id="myd" class="form-control" name="select">
  263. <option value="">请选择</option>
  264. <option value="0">未评价</option>
  265. <option value="1">满意</option>
  266. <option value="2">一般</option>
  267. <option value="3">不满意</option>
  268. </select>
  269. </td>
  270. </tr>
  271. </tbody>
  272. </table>
  273. </div>
  274. </div>
  275. <div style="width: 100%;padding: 10px;">
  276. <table id="list" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
  277. <thead>
  278. <tr>
  279. <th data-field="" data-align="center" data-formatter="Code">编号</th>
  280. <th data-field="CallNumber" data-align="center" data-formatter="formatterCallNum">电话号码</th>
  281. <th data-field="FilePath" data-formatter="setCode" data-align="center">录音</th>
  282. <th data-field="CallType" data-formatter="callType" data-align="center">呼叫方向</th>
  283. <th data-field="CallState" data-formatter="states" data-align="center">呼叫状态</th>
  284. <th data-field="ActionType" data-formatter="ActionType" data-align="center">呼叫类型</th>
  285. <th data-field="TypeName" data-align="center">通话类型</th>
  286. <th data-field="MYD" data-align="center" data-formatter="MYD">满意度</th>
  287. <th data-field="UserCode" data-align="center">坐席工号</th>
  288. <th data-field="UserName1" data-align="center">坐席姓名</th>
  289. <th data-field="ExtNumber" data-align="center">分机号</th>
  290. <th data-field="BeginTime" data-align="center">开始时间</th>
  291. <th data-field="TalkStartTime" data-align="center">通话开始时间</th>
  292. <th data-field="TalkEndTime" data-align="center">通话结束时间</th>
  293. <th data-field="EndTime" data-align="center">结束时间</th>
  294. <th data-field="TalkLongTime" data-align="center" data-formatter="ftime">通话时长</th>
  295. <th data-field="RingLongTime" data-align="center" data-formatter="ftime">振铃时长</th>
  296. <th data-field="WaitTime" data-align="center">等待时长</th>
  297. <th data-field="LongTime" data-align="center" data-formatter="ftime">总时长</th>
  298. <th data-field="PhoneType" data-align="center">电话类别</th>
  299. <th data-field="TransferCall" data-align="center">转接号码</th>
  300. <th data-field="Business" data-align="center" data-formatter="formatBusinessType">电话方式</th>
  301. <th data-field="Callback" data-align="center" data-formatter="formatCallback">是否回拨</th>
  302. <th data-field="WorkOrderId" data-align="center" data-formatter="formatWorkOrderNum">工单号</th>
  303. <th data-field="CallId" data-align="center" data-formatter="operationFormatter">操作</th>
  304. </tr>
  305. </thead>
  306. </table>
  307. <!--高级搜索框-->
  308. </div>
  309. </div>
  310. <!--下载框-->
  311. <div class="t-shade">
  312. <div class="shade_k">
  313. <div class="shade_title">
  314. <span>录音播放<srong class="cknum"></srong></span>
  315. <span class="setwin"><a>x</a></span>
  316. </div>
  317. <div class="shade_content">
  318. <div class="Ly_box audiojs">
  319. </div>
  320. <div class="boxCon LY_box">
  321. </div>
  322. </div>
  323. </div>
  324. </div>
  325. <script src="../js/bootstrap-select.js"></script>
  326. <script src="../My97DatePicker/WdatePicker.js"></script>
  327. <script src="../css/laydate/laydate.js"></script>
  328. <!-- <script src="../js/main.js"></script> -->
  329. <script src="../js/guid.js"></script>
  330. <!--<script src="../js/contabs.min.js"></script>-->
  331. <script>
  332. var stype = 1;
  333. var seatlist = [];
  334. $(document).ready(function () {
  335. laydate.skin('blue');
  336. laydate({
  337. elem: '#start',
  338. event: 'focus',
  339. istime: true,
  340. format: 'YYYY-MM-DD hh:mm:ss'
  341. });
  342. laydate({
  343. elem: '#end',
  344. event: 'focus',
  345. istime: true,
  346. format: 'YYYY-MM-DD hh:mm:ss'
  347. });
  348. /*获取选中行对象*/
  349. $('#list').on("click-row.bs.table", function (e, row, ele) {
  350. $('.success').removeClass('success'); //去除之前选中的行的,选中样式
  351. $(ele).addClass('success'); //添加当前选中的 success样式用于区别
  352. });
  353. $(".setwin").click(function () {
  354. $(".t-shade").removeClass("cx");
  355. $('audio')[0].pause();
  356. });
  357. //获取通话类型
  358. GetCallTypeList();
  359. //获取坐席
  360. getAgentGroup($("#agentGroup"));
  361. //获取坐席
  362. $.getJSON(huayi.config.callcenter_url + "UserAccount/GetSeatList", {
  363. token: $.cookie("token")
  364. }, function (result) {
  365. if (result.state.toLowerCase() == "success") {
  366. seatlist = result.data;
  367. bindseat($("#seat"));
  368. }
  369. });
  370. // 电话类别
  371. getPhoneType($("#phoneType"));
  372. //搜索
  373. $(".Ss").click(function () {
  374. stype = 1;
  375. initTable();
  376. });
  377. //高级搜索s
  378. $(".Gj").click(function () {
  379. var a = "WdatePicker()";
  380. layer.open({
  381. type: 1,
  382. title: '高级搜索',
  383. area: ['50%', '55%'], //宽高
  384. content: ' <div class="gjsu"><ul class="nav nav-tabs">' +
  385. '<li class="active"><a href="#">参数信息</a></li> ' +
  386. '</ul>' +
  387. '<ul>' +
  388. '<li>' +
  389. '<label for="">电话号码:</label>' +
  390. '<input type="text" id="ss_tel" class="photo"/>' +
  391. '</li>' +
  392. '<li>' +
  393. '<label for="">坐席工号:</label>' +
  394. '<select name="" id="ss_seat" class="selects usercode"></select>' +
  395. '</li>' +
  396. '<li>' +
  397. '<label for="">开始时间:</label>' +
  398. ' <input type="text" id="ss_kssj" class="photo"onClick="' + a + '"/>' +
  399. '</li>' +
  400. '<li>' +
  401. '<label for="">呼叫状态:</label>' +
  402. '<select id="ss_hjzt" class="selects callstate">' +
  403. '<option value="">全部</option>' +
  404. '<option value="0">未接通</option>' +
  405. '<option value="1">已接通</option>' +
  406. '<option value="2">黑名单拒接</option>' +
  407. '</select>' +
  408. '</li>' +
  409. '<li>' +
  410. '<label for="">结束时间:</label>' +
  411. '<input type="text" id="ss_jssj" class="photo" onClick="' + a + '"/>' +
  412. '</li>' +
  413. '<li>' +
  414. '<label for="">呼出方向:</label>' +
  415. '<select id="ss_hcfx" class=" selects calltype">' +
  416. '<option value="">全部</option>' +
  417. '<option value="0">呼入</option>' +
  418. '<option value="1">呼出</option>' +
  419. '</select>' +
  420. '</li>' +
  421. '</ul>' +
  422. '<div class=" add_time tc">' +
  423. '<button type="button" class="btn sc_btn Block " id="tc">保&nbsp;&nbsp;存</button>' +
  424. '</div>' +
  425. '</div>'
  426. });
  427. bindseat($("#ss_seat"));
  428. //获取通话记录列表
  429. $("#tc").click(function () {
  430. stype = 2;
  431. initTable();
  432. var index = layer.index; //获取当前弹层的索引号
  433. layer.close(index); //关闭当前弹层
  434. });
  435. });
  436. initTable();
  437. })
  438. function bindseat(obj) {
  439. obj.empty();
  440. obj.append('<option value="">全部</option>');
  441. $(seatlist).each(function (i, n) {
  442. obj.append('<option value="' + n.F_UserCode + '">' + n.F_UserName + '</option>');
  443. obj.selectpicker({
  444. noneSelectedText: '请选择' //默认显示内容
  445. });
  446. obj.selectpicker('refresh');
  447. })
  448. }
  449. /*
  450. 监听坐席数据变化
  451. 选中全部时候,取消其他选项
  452. clickedIndex:索引
  453. isSelected:是否选中
  454. previousValue:选中前的值
  455. */
  456. $("#seat").on("changed.bs.select", function (event, clickedIndex, isSelected, previousValue) {
  457. if (previousValue.indexOf("全部") == -1) {
  458. if (clickedIndex == 0) {
  459. $("#seat").selectpicker("deselectAll");
  460. $("#seat").val("");
  461. $("#seat").selectpicker('refresh');
  462. }
  463. } else {
  464. if (clickedIndex != 0) {
  465. $("#seat").selectpicker("deselectAll");
  466. $("#seat").val("");
  467. $("#seat").selectpicker('refresh');
  468. }
  469. }
  470. })
  471. function initTable() {
  472. //先销毁表格
  473. $('#list').bootstrapTable('destroy');
  474. //初始化表格,动态从服务器加载数据
  475. $("#list").bootstrapTable({
  476. method: "get", //使用get请求到服务器获取数据
  477. url: huayi.config.callcenter_url + "Callrecords/GetList", //获取数据的Servlet地址
  478. contentType: "application/x-www-form-urlencoded",
  479. striped: true, //表格显示条纹
  480. pagination: true, //启动分页
  481. pageSize: 10, //每页显示的记录数
  482. pageNumber: 1, //当前第几页
  483. pageList: [10, 20, 50, 100], //记录数可选列表
  484. search: false, //是否启用查询
  485. showColumns: false, //显示下拉框勾选要显示的列
  486. showRefresh: false, //显示刷新按钮
  487. sidePagination: "server", //表示服务端请求
  488. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  489. //设置为limit可以获取limit, offset, search, sort, order
  490. queryParamsType: "undefined",
  491. queryParams: function queryParams(params) { //设置查询参数
  492. var param = {
  493. page: params.pageNumber,
  494. pagesize: params.pageSize,
  495. token: $.cookie("token")
  496. };
  497. var usercode_ = $("#seat").val(); //坐席
  498. var usercodeID = "";
  499. if (usercode_ != null) {
  500. $(usercode_).each(function (i, n) {
  501. var obj1 = "";
  502. obj1 = n + ",";
  503. usercodeID += obj1;
  504. });
  505. usercodeID = usercodeID.slice(0, -1);
  506. } else {
  507. usercodeID = "";
  508. }
  509. var WaitTimeState = $("#WaitTimeState").val()
  510. if(WaitTimeState ==="1"){
  511. param.morewaitTime = $("#WaitTime").val(); // 大于waitTime时长
  512. } else if(WaitTimeState ==="2"){
  513. param.lesswaitTime = $("#WaitTime").val(); // 小于waitTime时长
  514. } else{
  515. param.WaitTime = $("#WaitTime").val(); // 等待时长
  516. }
  517. if (stype == '1') {
  518. param.usercode = usercodeID;
  519. param.phone = $("#tel").val().replace(/\s+/g, "");
  520. param.starttime = $("#start").val();
  521. param.endtime = $("#end").val();
  522. param.callstate = $("#ss_hjzt").val();
  523. param.calltype = $("#ss_hcfx").val();
  524. param.type = $("#callType").val(); //type=通话类型
  525. param.actiontype = $("#ss_HJLX").val(); //呼叫类型
  526. param.tasktype = $("#sf_hf").val(); //呼叫类型
  527. param.extnumber = $("#extnumber").val().replace(/\s+/g, "");
  528. param.phoneType = $("#phoneType").val();
  529. param.islike = $("#islike").val(); // 查询类型
  530. param.group = $("#agentGroup").val(); // 坐席组
  531. param.notconnected = $("#notconnected").val(); // 未接通
  532. param.callback = $("#callback").val(); // 是否回拨
  533. param.myd = $("#myd").val()
  534. } else if (stype == '2') {
  535. param.usercode = $("#ss_seat").val();
  536. param.tel = $("#ss_tel").val();
  537. param.callstate = $("#ss_hjzt").val();
  538. param.calltype = $("#ss_hcfx").val();
  539. param.starttime = $("#ss_kssj").val();
  540. param.endtime = $("#ss_jssj").val();
  541. param.type = $("#callType").val(); //type=通话类型
  542. param.actiontype = $("#ss_HJLX").val(); //呼叫类型
  543. param.tasktype = $("#sf_hf").val(); //呼叫类型
  544. param.extnumber = $("#extnumber").val().replace(/\s+/g, "");
  545. param.phoneType = $("#phoneType").val();
  546. param.islike = $("#islike").val(); // 查询类型
  547. param.group = $("#agentGroup").val(); // 坐席组
  548. param.notconnected = $("#notconnected").val(); // 未接通
  549. param.callback = $("#callback").val(); // 是否回拨
  550. param.myd = $("#myd").val()
  551. }
  552. return param;
  553. },
  554. onLoadSuccess: function () { //加载成功时执行
  555. //layer.msg("加载成功");
  556. },
  557. onLoadError: function () { //加载失败时执行
  558. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  559. }
  560. });
  561. }
  562. //音频
  563. function setCode(val) {
  564. if (val) {
  565. return '<div class="imgs">' +
  566. '<img src="../img/vice.png" alt="" onclick="helper.luyin.view(this)" item="' + val + '" />' +
  567. '</div>';
  568. } else {
  569. return '';
  570. }
  571. }
  572. //编号
  573. function Code(val, row, index) {
  574. return index + 1;
  575. }
  576. // 电话号码
  577. function formatterCallNum(val, row) {
  578. var phoneNumber
  579. if (val.length === 12) {
  580. phoneNumber = val.slice(1)
  581. } else if (val.length === 13) {
  582. phoneNumber = val.slice(2)
  583. } else {
  584. phoneNumber = val
  585. }
  586. return '<div class="imgs" ><a class="" onclick="viewList(\'' + phoneNumber + '\')" >' + phoneNumber +
  587. '</a></div>';
  588. }
  589. // 查看列表
  590. function viewList(phoneNumber) {
  591. layer.open({
  592. type: 2,
  593. content: "./CallRecordList.html?phoneNumber=" + phoneNumber, //iframe的url,no代表不显示滚动条
  594. title: '通话记录',
  595. area: ['90%', '90%'], //宽高
  596. });
  597. }
  598. //方向呼出
  599. function callType(val) {
  600. if (val == 0) {
  601. return '<div class="imgs">呼入</div>';
  602. } else {
  603. return '<div class="imgs">呼出</div>';
  604. }
  605. }
  606. //满意度
  607. function MYD(val, row) {
  608. var html = '';
  609. switch (val + '') {
  610. case '0':
  611. html = '未评价';
  612. break;
  613. case '1':
  614. html = '满意';
  615. if (row.CallState == 0) {
  616. html = '';
  617. }
  618. break;
  619. case '2':
  620. html = '一般';
  621. break;
  622. case '3':
  623. html = '不满意';
  624. break;
  625. }
  626. return html;
  627. }
  628. function states(val, row) {
  629. if (val == 0) {
  630. if (row.CallType == 0 && !row.UserCode) {
  631. return '<div class="imgs">主动放弃</div>';
  632. } else {
  633. return '<div class="imgs">未接通</div>';
  634. }
  635. } else if (val == 1) {
  636. return '<div class="imgs">已接通</div>';
  637. } else if (val == 2) {
  638. return '<div class="imgs">接通未达</div>';
  639. }
  640. }
  641. function ActionType(val) {
  642. if (val == 2) {
  643. return '<div class="imgs">转移</div>';
  644. } else if (val == 3) {
  645. return '<div class="imgs">三方通话</div>';
  646. } else {
  647. return '<div class="imgs">正常通话</div>';
  648. }
  649. }
  650. //处理
  651. function isDeal(val) {
  652. if (val == 0) {
  653. return '<div >未处理</div>';
  654. } else {
  655. return '<div >已处理</div>';
  656. }
  657. }
  658. function ftime(val) {
  659. if (val) {
  660. return helper.DateFormat.getFormatTime(val);
  661. } else {
  662. return '';
  663. }
  664. }
  665. // 回拨
  666. function formatCallback(val, row) {
  667. if (val) {
  668. return "已回拨";
  669. } else if(row.CallType ===0&&row.CallState ===0){
  670. return "未回拨";
  671. }
  672. }
  673. //格式化工单号
  674. function formatWorkOrderNum(val, row) {
  675. if (row.CallType ===0) {
  676. if (val == null) {
  677. return '<a class="xg" onclick="addWorkOrder(\'' + row.CallRecordsId + '\',\'' +row.CallNumber+'\')" title="添加工单">添加工单</a>';
  678. } else {
  679. return '<a class="xg" onclick="ckxq(\'' + val + '\')" title="点击查看工单详情">' + val + '</a>';
  680. }
  681. }
  682. }
  683. function formatBusinessType(val, row){
  684. if (row.CallType ===0) {
  685. if (val) {
  686. return '营商环境'
  687. } else {
  688. return '市民咨询'
  689. }
  690. }
  691. }
  692. // 操作
  693. function operationFormatter(val, row) {
  694. // CallType ===0呼入 row.CallState ===0 未接通
  695. if (row.CallState ===0&&row.CallType ===0) {
  696. if (row.Callback) {
  697. return '<a class="operation" onclick="callbackRecord(\'' + row.CallId + '\')" title="">回拨记录</a>'
  698. } else {
  699. return '<a class="operation" onclick="backDial(\'' + row.CallNumber + '\',\'' + row.CallId +'\')" title="">回拨</a>'
  700. }
  701. }
  702. }
  703. //获取通话类型
  704. function GetCallTypeList() {
  705. $.getJSON(huayi.config.callcenter_url + 'Dictionary/GetDicValueListById', {
  706. id: 45,
  707. token: $.cookie("token")
  708. }, function (result) {
  709. if (result.state.toLowerCase() == "success") {
  710. var callTypeList = result.data;
  711. $('#callType').empty();
  712. $('#callType').append('<option value="">全部</option>');
  713. $(callTypeList).each(function (i, n) {
  714. $('#callType').append('<option value="' + n.F_ValueId + '">' + n.F_Value +
  715. '</option>');
  716. })
  717. }
  718. })
  719. }
  720. // 坐席
  721. function getAgentGroup(obj) {
  722. obj.empty();
  723. obj.append(
  724. '<option selected="selected" value="">请选择</option>'
  725. );
  726. $.getJSON(
  727. huayi.config.callcenter_url +
  728. "Dictionary/GetDicValueListById", {
  729. token: $.cookie("token"),
  730. id: 2522,
  731. },
  732. function (data) {
  733. if (data.state.toLowerCase() == "success") {
  734. var content = data.data;
  735. $(content).each(function (i, n) {
  736. $(
  737. "<option value='" +
  738. n.F_Value +
  739. "'>" +
  740. n.F_Value +
  741. "</option>"
  742. ).appendTo(obj);
  743. });
  744. }
  745. }
  746. );
  747. }
  748. // 查看工单详情
  749. function ckxq(str) {
  750. if (str) {
  751. layer.open({
  752. type: 2,
  753. content: "../CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  754. title: '工单详情',
  755. area: ['100%', '100%'], //宽高
  756. });
  757. }
  758. }
  759. // 添加工单
  760. function addWorkOrder(CallRecordsId,CallNumber) {
  761. if (CallRecordsId) {
  762. layer.open({
  763. type: 2,
  764. content: "../Appeal/AddAppeal.html?CallRecordsId=" + CallRecordsId+"&callerNum="+CallNumber , //iframe的url,no代表不显示滚动条
  765. title: '工单详情',
  766. area: ['100%', '100%'], //宽高
  767. });
  768. // var turnLink = "./Appeal/AddAppeal.html?CallID=" + str
  769. // top.turnIframe(turnLink)
  770. }
  771. }
  772. // 外呼
  773. function backDial(phoneNumber, callId) {
  774. $.ajax({
  775. type: "get",
  776. url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
  777. async: true,
  778. dataType: "json",
  779. data: {
  780. token: $.cookie("token"),
  781. phone: phoneNumber,
  782. },
  783. success: function (result) {
  784. if (result.state.toLowerCase() == "success") {
  785. top.callbackState = true
  786. var guid = uuid();
  787. top.obj.Type = "MakeCall";
  788. top.obj.DestinationNumber = result.data.phone;
  789. top.obj.Header = result.data.fix;
  790. top.obj.TaskType = "2"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  791. top.obj.TaskPhoneID = callId; //回访的电话ID
  792. top.obj.TaskID = guid; //回访记录编号
  793. top.obj.Callee = phoneNumber; //被叫号码
  794. top.obj.Caller = $.cookie("extno"); //操作人分机号
  795. top.Send();
  796. }
  797. },
  798. });
  799. }
  800. // 更新外呼记录前
  801. function beforeUpdateCallOut (callId) {
  802. $.ajax({
  803. type: "get",
  804. url: huayi.config.callcenter_url + "Callrecords/UpdateCallback",
  805. async: true,
  806. dataType: "json",
  807. data: {
  808. token: $.cookie("token"),
  809. callid: callId,
  810. },
  811. success: function (result) {
  812. if (result.state.toLowerCase() == "success") {
  813. }
  814. },
  815. });
  816. }
  817. // 更新外呼记录后
  818. function afterUpdateCallOut (callId) {
  819. $.ajax({
  820. type: "get",
  821. url: huayi.config.callcenter_url + "Callrecords/UpdateCallbackid",
  822. async: true,
  823. dataType: "json",
  824. data: {
  825. token: $.cookie("token"),
  826. callid: callId,
  827. p_callid: callId,
  828. },
  829. success: function (result) {
  830. if (result.state.toLowerCase() == "success") {
  831. }
  832. },
  833. });
  834. }
  835. // 回拨记录
  836. function callbackRecord(callId) {
  837. layer.open({
  838. type: 2,
  839. content: "./callbackRecordList.html?callId=" + callId, //iframe的url,no代表不显示滚动条
  840. title: '回拨记录',
  841. area: ['100%', '100%'], //宽高
  842. });
  843. }
  844. //电话类别
  845. function getPhoneType(obj) {
  846. obj.empty();
  847. $("<option value=''>请选择</option>").appendTo(obj);
  848. $.ajax({
  849. type: "get",
  850. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  851. dataType: "json",
  852. async: true,
  853. data: {
  854. "token": $.cookie("token"),
  855. id: 2498,
  856. },
  857. success: function (data) {
  858. if (data.state.toLowerCase() == "success") {
  859. var content = data.data;
  860. $(content).each(function (i, n) {
  861. $("<option value='" + n.F_Value + "'>" + n.F_Remark + "</option>")
  862. .appendTo(obj);
  863. })
  864. }
  865. }
  866. });
  867. }
  868. $(".exportFile").click(function () {
  869. var usercode_ = $("#seat").val(); //坐席
  870. var usercodeID = "";
  871. if (usercode_ != null) {
  872. $(usercode_).each(function (i, n) {
  873. var obj1 = "";
  874. obj1 = n + ",";
  875. usercodeID += obj1;
  876. });
  877. usercodeID = usercodeID.slice(0, -1);
  878. } else {
  879. usercodeID = "";
  880. }
  881. var usercode = usercodeID;
  882. var phone = $("#tel").val();
  883. var starttime = $("#start").val();
  884. var endtime = $("#end").val();
  885. var callstate = $("#ss_hjzt").val();
  886. var calltype = $("#ss_hcfx").val();
  887. var type = $("#callType").val(); //type=通话类型
  888. var actiontype = $("#ss_HJLX").val(); //呼叫类型
  889. var tasktype = $("#sf_hf").val(); //呼叫类型
  890. var extnumber = $("#extnumber").val();
  891. var phoneType = $("#phoneType").val();
  892. var islike = $("#islike").val(); // 查询类型
  893. var notconnected = $("#notconnected").val(); // 未接通
  894. var url = huayi.config.callcenter_url + "Callrecords/GetList?token=" + $.cookie("token") +
  895. "&isdc=1";
  896. url += "&usercode=" + usercode + "&phone=" + phone + "&starttime=" + starttime + "&endtime=" +
  897. endtime + "&callstate=" + callstate + "&calltype=" + calltype + "&type=" + type +
  898. "&actiontype=" + actiontype + "&tasktype=" + tasktype + "&extnumber=" + extnumber +
  899. "&phoneType=" + phoneType + "&islike=" + islike + "&notconnected=" + notconnected;
  900. window.location.href = url;
  901. })
  902. document.onkeydown = function (e) { // 回车提交表单
  903. var theEvent = window.event || e;
  904. var code = theEvent.keyCode || theEvent.which || theEvent.charCode;
  905. if (code == 13) {
  906. initTable();
  907. }
  908. }
  909. </script>
  910. </body>
  911. </html>