Geen omschrijving

index.js 91KB

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  1. var isFirstShowTopMsg = true;
  2. $(document).ready(function() {
  3. if($.cookie("token") == null) {
  4. window.location.href = "index.html";
  5. }
  6. getnew();
  7. domainPrompt();
  8. // 历史工单
  9. loadOld();
  10. // 一键转接
  11. getkeyTransferData();
  12. // 来电弹屏
  13. laydate.skin("blue");
  14. laydate({
  15. elem: "#old_startTime",
  16. event: "focus",
  17. });
  18. laydate({
  19. elem: "#old_endTime",
  20. event: "focus",
  21. });
  22. laydate({
  23. elem: "#con_startTime",
  24. event: "focus",
  25. });
  26. laydate({
  27. elem: "#con_endTime",
  28. event: "focus",
  29. });
  30. laydate({
  31. elem: '#comprehensiveContentStarttime',
  32. event: 'focus',
  33. istime: true,
  34. format: 'YYYY-MM-DD hh:mm:ss'
  35. });
  36. laydate({
  37. elem: '#comprehensiveContentEndtime',
  38. event: 'focus',
  39. istime: true,
  40. format: 'YYYY-MM-DD hh:mm:ss'
  41. });
  42. //获取消息
  43. getTopMsgs();
  44. //获取电话类别
  45. getPhoneType($("#phonetype"));
  46. //弹屏右侧切换效果
  47. // $(".ldtp-cr ul.ld-service li").click(function () {
  48. // $(this).addClass("cr-click").siblings().removeClass("cr-click");
  49. // loadOld();
  50. // });
  51. //最大化 最小化效果
  52. //最小化
  53. $(".minClosed").click(function() {
  54. $(".ldtp-con").removeClass("fadeInDown");
  55. $(".ldtp-con").addClass("fadeOutUp");
  56. $(".ldtp-con").css("display", "none");
  57. $(".maxOpen").show();
  58. $(".maxOpen").addClass("fadeInDown");
  59. });
  60. layer.open({
  61. type: 2,
  62. content: "./callout/videoCall.html", //iframe的url,no代表不显示滚动条
  63. title: "视频通话窗口",
  64. shade: 0,
  65. offset: "rb",
  66. area: ["22%", "65%"], //宽高
  67. });
  68. // if($.cookie("code") == "spdbzy") {
  69. // layer.open({
  70. // type: 2,
  71. // content: "./callout/videoCall.html", //iframe的url,no代表不显示滚动条
  72. // title: "视频通话窗口",
  73. // shade: 0,
  74. // offset: "rb",
  75. // area: ["22%", "65%"], //宽高
  76. // });
  77. // }
  78. //最大化
  79. $(".maxOpen").click(function() {
  80. //触发来电类型第一个 点击;测试用
  81. $(".ldtp-con").removeClass("fadeOutUp");
  82. $(".ldtp-con").addClass("fadeInDown");
  83. $(".ldtp-con").css("display", "block");
  84. $(".maxOpen").hide();
  85. $(".maxOpen").removeClass("fadeInDown");
  86. $(".maxOpen").addClass("fadeInDown");
  87. $(".first").removeClass("first");
  88. $(".ldtp-con").addClass("first");
  89. });
  90. //关闭弹框
  91. $(".Bacha").click(function() {
  92. //清除来电类型样式
  93. $("#dicValueList li").find("label").removeClass("checkedDept");
  94. $(".ldtp-con").removeClass("fadeInDown");
  95. $(".ldtp-con").addClass("fadeOutUp");
  96. $(".ldtp-con").css("display", "none");
  97. $(".repoConte").hide();
  98. $(".comprehensiveContent").hide();
  99. Clean();
  100. $(".SayBusy").addClass("active");
  101. $(".SayFree").removeClass("active");
  102. $(".zxzt").removeClass("br").removeClass("by").addClass("bl");
  103. $(".hwzt").text("空闲");
  104. $("#isml").val(0);
  105. $("#phonetype").val('12345')
  106. $("#phonetype1").hide()
  107. $("#phonetype2").hide()
  108. SetStateCookie(0);
  109. obj.Type = "SayFree";
  110. Send();
  111. });
  112. //顶部小头像
  113. var little_pic = $(".head-pic .hp-box img").attr("src");
  114. $(".maxOpen li .photo img").attr("src", little_pic);
  115. //点击左侧菜单来电弹屏显示
  116. $(".tantan").click(function() {
  117. $(".maxOpen").trigger("click");
  118. $(".head-pic .lahei .la-before").show();
  119. $(".head-pic .lahei .la-after").hide();
  120. });
  121. //点击挂断
  122. $(".head-pic .td-call .take").click(function() {
  123. //obj.Type = "DropCall";
  124. obj.Type = "TurnIvr";
  125. obj.AgentID = $.cookie("zx_user");
  126. obj.AgentExten = $.cookie("extno");
  127. obj.IvrName = "MYD";
  128. obj.IvrPos = "1";
  129. Send();
  130. });
  131. //点击拉黑事件
  132. $(".head-pic .lahei .la-before").click(function() {
  133. if(!$(".hidTel").val()) {
  134. layer.confirm("来电号码为空!", {
  135. btn: ["确定"],
  136. });
  137. return;
  138. }
  139. $("#time-word").val("");
  140. $(".ldtp-con .hei-list").show();
  141. });
  142. //拉黑输入框事件
  143. $(".hei-list .bacha").click(function() {
  144. $(".ldtp-con .hei-list").hide();
  145. $("#time-word").val("");
  146. });
  147. var reg = /^\+?[1-9][0-9]*$/;
  148. $("#bc").click(function() {
  149. var n = $("#time-word").val();
  150. var val = $("input[name='time']:checked").val();
  151. if(n) {
  152. if(!reg.test(n)) {
  153. layer.confirm("请输入整数时间!", {
  154. btn: ["确定"],
  155. });
  156. return;
  157. }
  158. } else {
  159. if(val == "4") {
  160. n = 0;
  161. } else {
  162. layer.confirm("请输入整数时间!", {
  163. btn: ["确定"],
  164. });
  165. return;
  166. }
  167. }
  168. $.post(
  169. huayi.config.callcenter_url + "CallInScreen/AddBlack", {
  170. tel: $(".hidTel").val(),
  171. num: n,
  172. type: val,
  173. token: $.cookie("token"),
  174. },
  175. function(result) {
  176. result = $.parseJSON(result);
  177. if(result.state.toLowerCase() == "success") {
  178. layer.msg("拉入黑名单成功");
  179. $(".la-time .lhtime").text(getNowFormatDate());
  180. $(".la-shichang .blackTime").html(result.data);
  181. $(".ldtp-con .hei-list").hide();
  182. $(".head-pic .lahei .la-before").hide();
  183. $(".head-pic .lahei .la-after").show();
  184. $(".head-pic .lahei .retur").show();
  185. }
  186. }
  187. );
  188. });
  189. $(".la-after").click(function() {
  190. if(!$(".hidTel").val()) {
  191. layer.confirm("来电号码为空!", {
  192. btn: ["确定"],
  193. });
  194. return;
  195. }
  196. $("#time-word").val("");
  197. $(".ldtp-con .hei-list").show();
  198. $(".ldtp-con .hei-list").removeClass("bounceOutUp");
  199. $(".ldtp-con .hei-list").addClass("bounceIn");
  200. });
  201. $(".head-pic .lahei .retur").click(function() {
  202. $.getJSON(
  203. huayi.config.callcenter_url + "CallInScreen/DelBlack", {
  204. tel: $(".hidTel").val(),
  205. token: $.cookie("token"),
  206. },
  207. function(result) {
  208. if(result.state.toLowerCase() == "success") {
  209. layer.msg("取消黑名单成功");
  210. $(".head-pic .lahei .retur").hide();
  211. $(".head-pic .lahei .la-after").hide();
  212. $(".head-pic .lahei .la-before").show();
  213. }
  214. }
  215. );
  216. });
  217. if(
  218. /mobile/i.test(navigator.userAgent) ||
  219. /android/i.test(navigator.userAgent)
  220. ) {
  221. $(".title-box").hide();
  222. }
  223. obj.AgentExten = $.cookie("extno");
  224. if(obj.AgentExten == undefined) {
  225. $(".Gnumbox").hide();
  226. }
  227. $(".Gnum").text(obj.AgentExten);
  228. $.getJSON(
  229. huayi.config.callcenter_url + "UserAccount/GetNowUser", {
  230. token: $.cookie("token"),
  231. },
  232. function(result) {
  233. if(result.state.toLowerCase() == "success") {
  234. $.cookie("code", result.data.role.F_RoleCode);
  235. $.cookie("userCode", result.data.user.F_UserCode);
  236. $.cookie("userNameLogin", result.data.user.F_UserName);
  237. $.cookie("seartGroupID", result.data.user.F_SeartGroupID);
  238. $.cookie('userMobile', result.data.user.F_Mobile);
  239. //$.cookie("seartGroupID", "1");
  240. $("#RoleCode").val(result.data.user.F_RoleCode);
  241. $("#GroupCode").val(result.data.user.F_GroupCode);
  242. $(".username").text(result.data.user.F_UserName);
  243. $(".chat_username").text(result.data.user.F_UserCode);
  244. $(".user_code").text(result.data.user.F_UserCode);
  245. $(".group").text(result.data.user.F_SeartGroup);
  246. //if (result.data.role) {
  247. // $(".rolename").text(result.data.role.F_RoleName);
  248. //}
  249. $(".deptname").text(result.data.user.depname);
  250. $(".yhtx").attr(
  251. "src",
  252. huayi.config.callcenter_url.substr(
  253. 0,
  254. huayi.config.callcenter_url.length - 1
  255. ) + result.data.user.F_See
  256. );
  257. obj.AgentID = result.data.user.F_UserCode;
  258. //obj.AgentExten = result.data.user.F_WorkNumber;
  259. $(".mgh").val(result.data.user.F_UserCode);
  260. $(".mn").val(result.data.user.F_UserName);
  261. $(".settingCompany").val(result.data.user.F_Company);
  262. $(".settingDepartment").val(result.data.user.F_Department);
  263. $(".settingPost").val(result.data.user.F_Post);
  264. $(".settingMobile").val(result.data.user.F_Mobile);
  265. $(".settingTelephone").val(result.data.user.F_Telephone);
  266. if(result.data.user.F_SeatFlag) {
  267. Connect();
  268. //CreateWebSockets();
  269. //$(".open_chat").show();
  270. //heartbeat = setInterval(function() {
  271. // Heart()
  272. //}, 60000);
  273. $("#top-search").show();
  274. $(".phoneBZ").show();
  275. $(".zts").show();
  276. obj.AgentGroup = $.cookie("seartGroupID");
  277. if($("#RoleCode").val() == "DBHWY") {
  278. // obj.AgentGroup = "1";
  279. $(".db_show").show();
  280. $(".hw_show").hide();
  281. } else if($("#RoleCode").val() == "ZJZY") {
  282. // obj.AgentGroup = "2";
  283. $(".db_show").show();
  284. $(".hw_show").hide();
  285. } else {
  286. // obj.AgentGroup = "364";
  287. $(".db_show").hide();
  288. $(".hw_show").show();
  289. }
  290. }
  291. if($("#RoleCode").val() != "EJWLDW") {
  292. $(".dclgd").eq(0).show();
  293. $(".cqgd").eq(0).show();
  294. //rightUp();
  295. //setInterval(rightUp, 60000);
  296. }
  297. if(result.data.role.F_RoleId == "6") {
  298. CreateWebSockets();
  299. $(".open_chat").show();
  300. }
  301. // if (result.data.role.F_IsEject == 1) {
  302. // $.getJSON(
  303. // huayi.config.callcenter_url +
  304. // "Index/GetNoDealOrderCounts",
  305. // {
  306. // token: $.cookie("token"),
  307. // },
  308. // function (result) {
  309. // if (result.data.lists.length != 0) {
  310. // // 弹框函数调用
  311. // login_DK();
  312. // }
  313. // }
  314. // );
  315. // }
  316. var roleCode = result.data.role.F_RoleCode
  317. // 反映类别
  318. getReactionCategory(roleCode);
  319. // 多媒体信息
  320. multimediaPrompt(roleCode);
  321. // 供暖专员不能添加工单
  322. if(roleCode === "GNZY") {
  323. $(".orderForm").hide();
  324. }
  325. }
  326. }
  327. );
  328. // getWhetherEditInformation();
  329. $.ajaxSettings.async = false;
  330. $.getJSON(
  331. huayi.config.callcenter_url + "Index/GetMenu", {
  332. token: $.cookie("token"),
  333. },
  334. function(result) {
  335. $.ajaxSettings.async = true;
  336. if(result.state.toLowerCase() == "success") {
  337. $(result.data).each(function(i, n) {
  338. var html =
  339. '<li><a href="#" dataid=' +
  340. n.F_FunctionId +
  341. // '><i class="fa iconfont">&#xe614;</i><span class="nav-label">' +
  342. '><i class="fa iconfont">' +
  343. n.F_ImgUrl +
  344. '</i><span class="nav-label">' +
  345. n.F_FunctionName +
  346. '</span><span class="fa arrow"></span></a>';
  347. html += '<ul class="nav nav-second-level">';
  348. $(n.item).each(function(j, m) {
  349. if(m.item.length > 0) {
  350. html +=
  351. '<li><a class="" dataid=' +
  352. m.F_FunctionId +
  353. ' href="#">' +
  354. m.F_FunctionName +
  355. '<span class="' +
  356. m.F_FunctionCode +
  357. '"></span><span class="fa arrow"></span></a>'
  358. html += '<ul class="nav nav-third-level">';
  359. $(m.item).each(function(k, l) {
  360. html +=
  361. '<li><a class="J_menuItem" dataid=' +
  362. l.F_FunctionId +
  363. ' href="' +
  364. l.F_OptUrl +
  365. '">' +
  366. l.F_FunctionName +
  367. "</a>" +
  368. '<span class="label label-warning pull-right lblcount ' +
  369. l.F_FunctionCode +
  370. '"></span>' +
  371. "</li>";
  372. });
  373. html += "</li></ul>"
  374. } else {
  375. html +=
  376. '<li><a class="J_menuItem" dataid=' +
  377. m.F_FunctionId +
  378. ' href="' +
  379. m.F_OptUrl +
  380. '">' +
  381. m.F_FunctionName +
  382. "</a>" +
  383. '<span class="label label-warning pull-right lblcount ' +
  384. m.F_FunctionCode +
  385. '"></span>' +
  386. "</li>";
  387. }
  388. });
  389. html += "</ul></li>";
  390. $(html).appendTo($("#side-menu"));
  391. });
  392. $(".J_menuItem").click(function() {
  393. if($(this).text() == "来电弹屏") {
  394. $(".maxOpen").trigger("click");
  395. $(".head-pic .lahei .la-before").show();
  396. $(".head-pic .lahei .la-after").hide();
  397. }
  398. });
  399. }
  400. }
  401. );
  402. document.onclick = function(e) {
  403. $(".keyTransferDiv").hide();
  404. };
  405. $(".hw_through").click(function(e) {
  406. $(".keyTransferDiv").toggle();
  407. e = e || event;
  408. stopFunc(e);
  409. });
  410. function stopFunc(e) {
  411. e.stopPropagation ? e.stopPropagation() : (e.cancelBubble = true);
  412. }
  413. // 一键转接
  414. function throungh() {
  415. var guid = uuid();
  416. obj.Type = "Transfer";
  417. obj.DestinationNumber = "8" + $(".hw_through").attr("index");
  418. obj.Header = "8";
  419. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  420. obj.TaskPhoneID = ""; //回访的电话ID
  421. obj.TaskID = guid; //回访记录编号
  422. Send();
  423. $.ajax({
  424. type: "get",
  425. url: huayi.config.callcenter_url + "Callrecords/UpdateTransferCall",
  426. async: true,
  427. dataType: "json",
  428. data: {
  429. token: $.cookie("token"),
  430. callid: $(".hidCallID").val(),
  431. transfercall: $(".hw_through").attr("index")
  432. },
  433. success: function(result) {
  434. if(result.state.toLowerCase() == "success") {
  435. debugger
  436. }
  437. },
  438. });
  439. }
  440. // 获取转接数据
  441. function getkeyTransferData() {
  442. $(".keyTransferDiv dl").empty();
  443. $.ajax({
  444. type: "get",
  445. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  446. dataType: "json",
  447. async: false,
  448. data: {
  449. token: $.cookie("token"),
  450. id: 2988,
  451. },
  452. success: function(data) {
  453. if(data.state.toLowerCase() == "success") {
  454. var content = data.data;
  455. $(content).each(function(i, n) {
  456. $("<dt data-number='" + n.F_Remark + "'>" + n.F_Value + "</dt>").appendTo(".keyTransferDiv dl");
  457. });
  458. }
  459. },
  460. });
  461. }
  462. // 转接绑定事件
  463. $(".keyTransferDiv dl").on("click", "dt", function(e) {
  464. $(".hw_through").attr("index", $(this).attr("data-number"))
  465. throungh()
  466. })
  467. //话务相关
  468. $("#top-search li").click(function() {
  469. if($(this).find("i").hasClass("active")) {
  470. if(obj.AgentID) {
  471. var fun = $(this).attr("datafun");
  472. obj.Type = fun;
  473. obj.AgentGroup = $.cookie("seartGroupID");
  474. switch(fun) {
  475. case "Login":
  476. // obj.AgentGroup = "364";
  477. obj.AgentGroup = $.cookie("seartGroupID");
  478. obj.AgentType = "0";
  479. Send();
  480. break; //签入
  481. case "callOutLogin":
  482. obj.AgentGroup = "9999";
  483. obj.AgentType = "0";
  484. obj.Type = "Login";
  485. Send();
  486. break; //外呼签入
  487. case "MakeCall":
  488. $(".hidCallID").val("");
  489. $("#hidwhtype").val(fun);
  490. whtp();
  491. //obj.DestinationNumber = "1012";
  492. break; //外呼
  493. case "Meeting":
  494. $("#hidwhtype").val(fun);
  495. whtp();
  496. //obj.DestinationNumber = "1012";
  497. break; //多方通话
  498. case "Transfer":
  499. $("#hidwhtype").val(fun);
  500. whtp();
  501. //obj.DestinationNumber = "1012";
  502. break; //转移
  503. case "Consult": //协商呼叫
  504. $("#hidwhtype").val(fun);
  505. whtp();
  506. break;
  507. case "ConfirmTransfer": //确认转移
  508. obj.EndParmer = "1";
  509. Send();
  510. break;
  511. case "CancelTransfer": //取消转移
  512. // $("#hidwhtype").val(ConfirmTransfer);
  513. obj.Type = "ConfirmTransfer";
  514. obj.EndParmer = "3";
  515. Send();
  516. break;
  517. case "TurnIvr": //转IVR
  518. obj.IvrName = "TurnIvr";
  519. obj.IvrPos = "1";
  520. Send();
  521. break;
  522. case "MeetingTakeBack": //多方通话回签
  523. obj.Type = "MeetingTakeBack";
  524. Send();
  525. break;
  526. case "satisfactionEvaluation": //多方通话回签
  527. satisfactionEvaluationFun();
  528. break;
  529. case "keyTransfer": // 一键转接
  530. break;
  531. default:
  532. Send();
  533. break;
  534. }
  535. }
  536. }
  537. });
  538. //知识库查询
  539. $(".searIcon").click(function() {
  540. loadZSK();
  541. });
  542. //历史记录查询
  543. $(".searchbtn").click(function() {
  544. loadOld();
  545. });
  546. //新增记录
  547. $(".addjl").click(function() {
  548. $(".addgd").show();
  549. $(".tbold").hide();
  550. });
  551. //关闭外呼弹屏
  552. $(".closes").click(function() {
  553. $(".WH").removeClass("fadeInDown").addClass("fadeOutUp");
  554. $(".WH").addClass("hidens");
  555. });
  556. //外呼呼出
  557. $(".CallOut").click(function(event) {
  558. event.stopPropagation();
  559. if($("#Result").val()) {
  560. $.ajax({
  561. type: "get",
  562. url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
  563. async: true,
  564. dataType: "json",
  565. data: {
  566. token: $.cookie("token"),
  567. phone: $("#Result").val(),
  568. },
  569. success: function(result) {
  570. if(result.state.toLowerCase() == "success") {
  571. var guid = uuid();
  572. obj.Type = $("#hidwhtype").val();
  573. obj.DestinationNumber = result.data.phone;
  574. obj.Header = result.data.fix;
  575. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  576. obj.TaskPhoneID = ""; //回访的电话ID
  577. obj.TaskID = guid; //回访记录编号
  578. obj.Callee = $("#Result").val(); //被叫号码
  579. obj.Caller = $.cookie("extno"); //操作人分机号
  580. Send();
  581. $("#Result").val("");
  582. $(".WH").addClass("hidens");
  583. }
  584. },
  585. });
  586. }
  587. });
  588. //外呼弹屏数字键盘样式
  589. $(".Num_ul div")
  590. .mousedown(function() {
  591. $(this).addClass("actives");
  592. $(".img").removeClass("hidens");
  593. })
  594. .mouseup(function() {
  595. $(this).removeClass("actives");
  596. });
  597. //外呼弹屏数字键盘号码输入
  598. $(".Num_ul li div").click(function() {
  599. var rt = $("#Result").val() + "";
  600. if(rt.length < 18) {
  601. rt = rt + $(this).find("a").text();
  602. $("#Result").val(rt);
  603. }
  604. });
  605. //外呼弹屏数字键盘号码截取
  606. $(".img").click(function() {
  607. var Result = $("#Result").val() + "";
  608. Result = Result.substr(0, Result.length - 1);
  609. $("#Result").val(Result);
  610. if(Result.length == 0) {
  611. $(".img").addClass("hidens");
  612. }
  613. });
  614. //外呼电话列表
  615. $(".bg_title li").click(function() {
  616. $(this).addClass("lactive").siblings().removeClass("lactive");
  617. loadWH();
  618. });
  619. $(".ty").click(function() {
  620. loadWH();
  621. });
  622. //创建投诉工单
  623. $(".addt_").click(function() {
  624. Statess = 0;
  625. Adds();
  626. });
  627. //创建投诉工单
  628. $(".addts").click(function() {
  629. Statess = 1;
  630. Adds();
  631. });
  632. $(".mapBJ").click(function() {
  633. $(".mapPos").hide();
  634. $(".mapBJ").hide();
  635. });
  636. $(".reposit").click(function() {
  637. $(".repoConte").toggle();
  638. });
  639. //上传附件
  640. $("#scwj").click(function() {
  641. $("#upFile").trigger("click");
  642. })
  643. $("#upFile").change(function() {
  644. upload();
  645. })
  646. //加载知识库
  647. loadZSK();
  648. //加载左侧导航菜单
  649. //loadMenu();
  650. // 综合菜单
  651. $(".comprehensive").click(function() {
  652. $(".comprehensiveContent").toggle();
  653. });
  654. // 获取坐席
  655. getSeatData($("#comprehensiveContentSerrchSeat"))
  656. // 综合查询
  657. loadComprehensiveList()
  658. // 搜索
  659. $(".comprehensiveContentSerrchBtn").click(function() {
  660. loadComprehensiveList();
  661. })
  662. //客户资料
  663. $(".khzl tbody>tr>td input").attr("readonly", true);
  664. $(".save").hide();
  665. $(".cancel").hide();
  666. $(".edit").click(function() {
  667. $(".save").show();
  668. $(".cancel").show();
  669. $(".edit").hide();
  670. $(".khzl tbody>tr>td input").attr("readonly", false);
  671. $(".khzl tbody>tr>td input").css("border-bottom", "1px solid #b3b3b3");
  672. });
  673. $(".cancel").click(function() {
  674. $(".khzl tbody>tr>td input").attr("readonly", true);
  675. $(".khzl tbody>tr>td input").css("border", "0");
  676. $(".save").hide();
  677. $(".cancel").hide();
  678. $(".edit").show();
  679. });
  680. //保存客户
  681. $(".save").click(function() {
  682. var khid = $("#khid").val();
  683. var khmc = $(".khmc").val();
  684. var tsdh = $(".tsdh").val();
  685. var lxr = $(".lxr").val();
  686. var lxdh = $(".lxdh").val();
  687. var postcode = $(".postcode").val();
  688. var email = $(".email").val();
  689. // if (!khmc) {
  690. // layer.confirm('请输入客户名称!', {
  691. // btn: ['确定']
  692. // });
  693. // return;
  694. // }
  695. $.post(
  696. huayi.config.callcenter_url + "Customer/AddCustomer", {
  697. cid: khid,
  698. name: khmc,
  699. lxr: lxr,
  700. mobile: tsdh,
  701. telphone: lxdh,
  702. postcode: postcode,
  703. email: email,
  704. token: $.cookie("token"),
  705. },
  706. function(result) {
  707. result = $.parseJSON(result);
  708. if(result.state.toLowerCase() == "success") {
  709. $("#khid").val(result.data);
  710. $(".khmc").val(khmc);
  711. $(".tkhmc").text(khmc);
  712. $(".lxdh").val(lxdh);
  713. $(".tsdh").val(tsdh);
  714. $(".ttsdh").text(tsdh);
  715. $(".lxr").val(lxr);
  716. $(".postcode").val(postcode);
  717. $(".email").val(email);
  718. layer.msg("保存成功");
  719. $(".khzl tbody>tr>td input").attr("readonly", true);
  720. $(".khzl tbody>tr>td input").css("border", "0");
  721. $(".save").hide();
  722. $(".cancel").hide();
  723. $(".edit").show();
  724. }
  725. }
  726. );
  727. });
  728. //关闭录音弹出
  729. $(".setwin").click(function() {
  730. $(".t-shade").removeClass("cx");
  731. $("audio")[0].pause();
  732. });
  733. //修改密码开始
  734. $(".shezhi").click(function() {
  735. $(".personal").show();
  736. });
  737. //tab切换
  738. $(".perTab li").click(function() {
  739. $(this).addClass("sel").siblings().removeClass("sel");
  740. var index = $(this).index();
  741. $(".perTab_con").children("div").eq(index).show().siblings().hide();
  742. });
  743. //编辑个人资料
  744. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  745. $(".grbj").click(function() {
  746. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  747. $(".grzl tbody>tr>td input.zhidu").css(
  748. "border-bottom",
  749. "1px solid #b3b3b3"
  750. );
  751. });
  752. //取消编辑
  753. $(".grqx").click(function() {
  754. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  755. $(".grzl tbody>tr>td input.zhidu").css("border-bottom", "none");
  756. });
  757. //关闭按钮
  758. $(".ptr").click(function() {
  759. $(".personal").hide();
  760. });
  761. //修改密码
  762. $(".grbtn").click(function() {
  763. var gh = $(".mgh").val();
  764. var xm = $(".mn").val();
  765. var ymm = $(".spwd").val();
  766. var xmm = $(".npwd").val();
  767. var qmm = $(".epwd").val();
  768. if(xmm !== qmm) {
  769. $(".wrong").show();
  770. $(".npwd").val("");
  771. $(".epwd").val("");
  772. } else if(xmm == "") {
  773. layer.msg("密码不允许为空!");
  774. } else {
  775. $(".wrong").hide();
  776. $(".grzl tbody>tr>td input").attr("readonly", true);
  777. $(".grzl tbody>tr>td input").css("border-bottom", "none");
  778. $.ajax({
  779. type: "post",
  780. url: huayi.config.callcenter_url + "UserAccount/UpdatePwd",
  781. async: true,
  782. dataType: "json",
  783. data: {
  784. token: $.cookie("token"),
  785. usercode: gh,
  786. pwd: $.md5(xmm),
  787. oldpwd: $.md5(ymm),
  788. name: $(".mn").val(),
  789. company: $(".settingCompany").val(),
  790. department: $(".settingDepartment").val(),
  791. post: $(".settingPost").val(),
  792. mobile: $(".settingMobile").val(),
  793. phone: $(".settingTelephone").val(),
  794. code: $(".settingCode").val(),
  795. },
  796. success: function(result) {
  797. if(result.state.toLowerCase() == "success") {
  798. layer.msg("修改成功!");
  799. window.location.href = "login.html";
  800. } else {
  801. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  802. $(".grzl tbody>tr>td input.zhidu").css(
  803. "border-bottom",
  804. "1px solid #b3b3b3"
  805. );
  806. }
  807. },
  808. });
  809. }
  810. });
  811. //获取验证码
  812. function getVerificationCode() {
  813. if($(".settingMobile").val() == "") {
  814. layer.msg("请输入手机号码!");
  815. return;
  816. }
  817. $.ajax({
  818. type: "post",
  819. url: huayi.config.callcenter_url + "UserAccount/SendCode",
  820. async: true,
  821. dataType: "json",
  822. data: {
  823. token: $.cookie("token"),
  824. mobile: $(".settingMobile").val(),
  825. },
  826. success: function(result) {
  827. if(result.state.toLowerCase() == "success") {
  828. layer.msg("获取成功!");
  829. $(".btnVerificationCode").attr("disabled", true);
  830. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  831. $(".verificationCodeTips").show();
  832. setTimeout(function() {
  833. $(".btnVerificationCode").attr("disabled", false);
  834. $(".verificationCodeTips").hide();
  835. }, 60000);
  836. }
  837. },
  838. });
  839. }
  840. $(".btnVerificationCode").click(function() {
  841. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  842. $(".grzl tbody>tr>td input.zhidu").css(
  843. "border-bottom",
  844. "1px solid #b3b3b3"
  845. );
  846. getVerificationCode();
  847. });
  848. //是否需要编辑用户信息
  849. function getWhetherEditInformation() {
  850. $.ajax({
  851. type: "post",
  852. url: huayi.config.callcenter_url + "UserAccount/GetUserModify",
  853. async: true,
  854. dataType: "json",
  855. data: {
  856. token: $.cookie("token"),
  857. usercode: $(".mgh").val(),
  858. },
  859. success: function(result) {
  860. if(result.state.toLowerCase() == "success") {
  861. } else {
  862. $(".personal").show();
  863. $(".ptr").hide();
  864. $(".personalMask").show();
  865. }
  866. },
  867. error: function(result) {},
  868. });
  869. }
  870. //图片裁剪
  871. var o = $(".image-crop > img");
  872. $(o).cropper({
  873. aspectRatio: 1 / 1,
  874. resizable: false,
  875. dragCrop: false,
  876. preview: ".img-preview",
  877. done: function() {},
  878. });
  879. var r = $("#inputImage");
  880. if(window.FileReader) {
  881. r.change(function() {
  882. var e,
  883. i = new FileReader(),
  884. t = this.files;
  885. if(t.length && ((e = t[0]), /^image\/\w+$/.test(e.type))) {
  886. i.readAsDataURL(e);
  887. i.onload = function() {
  888. r.val("");
  889. o.cropper("reset", !0).cropper("replace", this.result);
  890. };
  891. } else {
  892. layer.msg("请选择图片文件");
  893. }
  894. });
  895. $("#setDrag").click(function() {
  896. o.cropper("setDragMode", "crop");
  897. // var img = o.cropper("getDataURL");
  898. var img = o.cropper("getCroppedCanvas").toDataURL("image/png");
  899. $.post(
  900. huayi.config.callcenter_url + "Index/UploadTX64", {
  901. dataurl: encodeURIComponent(img),
  902. token: $.cookie("token"),
  903. },
  904. function(result) {
  905. result = $.parseJSON(result);
  906. if(result.state.toLowerCase() == "success") {
  907. $(".yhtx").attr(
  908. "src",
  909. huayi.config.callcenter_url.substr(
  910. 0,
  911. huayi.config.callcenter_url.length - 1
  912. ) + result.data
  913. );
  914. layer.msg("上传成功");
  915. $(".personal").hide();
  916. }
  917. }
  918. );
  919. });
  920. $("#zoomIn").click(function() {
  921. o.cropper("zoom", 0.1);
  922. });
  923. $("#zoomOut").click(function() {
  924. o.cropper("zoom", -0.1);
  925. });
  926. $("#rotateLeft").click(function() {
  927. o.cropper("rotate", 45);
  928. });
  929. $("#rotateRight").click(function() {
  930. o.cropper("rotate", -45);
  931. });
  932. } else {
  933. r.addClass("hide");
  934. }
  935. $("#zxTable tbody").on("click", "tr", function() {
  936. $(this).addClass("tr_bg");
  937. $(this).siblings().removeClass("tr_bg");
  938. $("#Result").val($(this).attr("fjh"));
  939. });
  940. //工单
  941. //当即办理
  942. //$(".Nows").change(function () {
  943. // $(".Nows_box").toggle();
  944. //});
  945. $('input:radio[name="banli"]').change(function() {
  946. if($(this).val() == "1") {
  947. $(".Nows_box").show();
  948. } else {
  949. $(".Nows_box").hide();
  950. }
  951. });
  952. //区县,主干道、乡镇,路社区村三级联动(目前在来电弹屏中使用)
  953. // helper.getDropList.getLocations($("#sourcearea"));
  954. QY($("#sourcearea"));
  955. // 获取乡镇,默认文峰区
  956. getTownshipVillage($("#township"), 4965);
  957. LB($("#type"));
  958. ZT($("#keys"));
  959. //加载来电类型 默认是 已受理并发送id
  960. GetDicValueList();
  961. $(".right-tab li").click(function() {
  962. messages($(this).index());
  963. });
  964. //全部已读
  965. $(".readed").click(function() {
  966. $.ajax({
  967. type: "get",
  968. url: huayi.config.callcenter_url + "Index/CloseChat",
  969. async: true,
  970. dataType: "json",
  971. data: {
  972. token: $.cookie("token"),
  973. id: 0,
  974. },
  975. success: function(data) {
  976. if(data.total > 0) {
  977. messages();
  978. } else {
  979. layer.msg("设置失败!");
  980. }
  981. },
  982. });
  983. });
  984. //主动发消息
  985. $(".sele_send").click(function() {
  986. layer.open({
  987. type: 2,
  988. content: "replyChat.html", //iframe的url,no代表不显示滚动条
  989. title: "发送消息",
  990. area: ["50%", "60%"], //宽高
  991. });
  992. });
  993. var ru, rd, msgs;
  994. $(".mid").val(0);
  995. var mid = $(".mid").val();
  996. $(".tuBiao").click(function() {
  997. if($(".drm").css("display") == "block") {
  998. $(".drm").css("display", "none");
  999. } else {
  1000. $(".drm").css("display", "block");
  1001. }
  1002. });
  1003. $("#small-chat").click(function() {
  1004. if($(".small-chat-box").hasClass("active")) {
  1005. rightDown();
  1006. rd = setInterval(rightDown, 60000);
  1007. } else {
  1008. clearInterval(rd);
  1009. }
  1010. });
  1011. //即时通讯 消息总数
  1012. message_total();
  1013. //setInterval(message_total, 5000);
  1014. function message_total() {
  1015. helper.init.isload = 0;
  1016. $.ajax({
  1017. type: "get",
  1018. url: huayi.config.callcenter_url + "Index/GetChatCount",
  1019. async: true,
  1020. dataType: "json",
  1021. data: {
  1022. token: $.cookie("token"),
  1023. top: 50,
  1024. },
  1025. success: function(data) {
  1026. helper.init.isload = 1;
  1027. if(data.total <= 0) {
  1028. $(".chat_count").hide();
  1029. $(".chat").removeClass("come_mess");
  1030. } else {
  1031. $(".chat_count").show();
  1032. $(".chat_count").html(data.total);
  1033. $(".chat").addClass("come_mess");
  1034. }
  1035. },
  1036. });
  1037. }
  1038. $(".chat").click(function() {
  1039. $("#right-sidebar").toggleClass("sidebar-open");
  1040. if($("#right-sidebar").hasClass("sidebar-open")) {
  1041. messages();
  1042. msgs = setInterval(messages, 5000, 0); //未读消息定时刷新
  1043. } else {
  1044. clearInterval(msgs);
  1045. }
  1046. });
  1047. $("#reflectCategory").bind("input propertychange", function() {
  1048. $(".layui-dropdown").hide();
  1049. if($("#reflectCategory").val() == "") {
  1050. $(".reflectCategoryList-wrapper").hide();
  1051. return;
  1052. }
  1053. var debounceGetSearchReactionCategory = debounce(
  1054. getSearchReactionCategory,
  1055. 500
  1056. );
  1057. $(".reflectCategoryList-wrapper").show();
  1058. debounceGetSearchReactionCategory($("#reflectCategory").val());
  1059. });
  1060. $("#reflectCategoryList").on("click", "li", function() {
  1061. $(".reflectCategoryList-wrapper").hide();
  1062. $("#reflectCategory").val($(this).attr("indexName"));
  1063. $("#PID").val($(this).attr("index"));
  1064. });
  1065. // 获取工单数量
  1066. workcount();
  1067. });
  1068. function Adds() {
  1069. var callid = $(".hidCallID").val();
  1070. var value = $(' input[name="banli"]:checked ').val();
  1071. var threeWayCall;
  1072. if($("#threeWayCall").is(":checked")) {
  1073. threeWayCall = 1;
  1074. } else {
  1075. threeWayCall = 0;
  1076. }
  1077. if(!$("#cusphone").val()) {
  1078. layer.msg("请输入来电号码");
  1079. return;
  1080. } else if(!$("#title").val()) {
  1081. layer.msg("请输入标题");
  1082. return;
  1083. } else if(!$("#content").val()) {
  1084. layer.msg("请输入内容");
  1085. return;
  1086. } else if(!$("#PID").val()) {
  1087. layer.msg("请选择反映类别");
  1088. return;
  1089. } else if(value == 1 && !$("#result").val()) {
  1090. layer.msg("请输入直办内容");
  1091. return;
  1092. } else if(!$("#sourcearea").val()) {
  1093. layer.msg("请输入事发区域");
  1094. return;
  1095. }
  1096. $.ajax({
  1097. type: "post",
  1098. url: huayi.config.callcenter_url + "/WorkOrder/AddWorkOrder",
  1099. dataType: "json",
  1100. async: true,
  1101. beforeSend: function() {
  1102. //触发ajax请求开始时执行
  1103. $(".addt_").attr("disabled", true);
  1104. $(".addts").attr("disabled", true);
  1105. $(".addt_").text("提交中...");
  1106. $(".addts").text("提交中...");
  1107. },
  1108. data: {
  1109. bigtype: $("#phonetype2").val(),
  1110. cusname: $("#cusname").val(), //=来电人姓名
  1111. cussex: $("#cussex").val(),
  1112. cusphone: $("#cusphone").val().replace(/\s+/g, ""), //=来电人电话
  1113. email: $("#email").val(),
  1114. zipcode: $("#zipcode").val(),
  1115. conphone: $("#conphone").val(),
  1116. title: $("#title").val(),
  1117. content: $("#content").val(),
  1118. callid: callid,
  1119. sourcearea: $("#sourcearea").val(), //=事发地域id
  1120. township: $("#township").val(), // 乡镇
  1121. village: $("#village").val(), // 村
  1122. sourceaddress: $("#sourceaddress").val(), //=事发详细地址
  1123. source: $("#sourceSelect").val(), //=来源
  1124. phonetype: $("#phonetype").val(), // 电话类别
  1125. isresult: $(' input[name="banli"]:checked ').val(), //=(0转办1直办)
  1126. result: $("#result").val(),
  1127. longitude: $(".store_Lng").val(),
  1128. latitude: $(".store_Lat").val(),
  1129. keys: $("#PID").val(), //=关键词id(多个用英文逗号,隔开)
  1130. type: $("#type").val(), //=类型
  1131. isprotect: $(' input[name="mj"]:checked ').val(), //=(0普通1保密)
  1132. level: $("#level").val(), //=(1普通2紧急)
  1133. visittype: $("#visittype").val(), // 回访方式
  1134. isbusiness: $("#isbusiness").val(),
  1135. issubmit: Statess, //=(0保存1保存并提交)
  1136. business: threeWayCall,
  1137. file: $("#file").val(), // 办理附件(多个用英文逗号,隔开)
  1138. token: $.cookie("token"),
  1139. },
  1140. success: function(data) {
  1141. if(data.state.toLowerCase() == "success") {
  1142. $(".addt_").attr("disabled", false);
  1143. $(".addts").attr("disabled", false);
  1144. $(".addt_").text("保存");
  1145. $(".addts").text("保存并提交");
  1146. layer.msg("操作成功");
  1147. $("#phonetype1").hide()
  1148. $("#phonetype2").hide()
  1149. $("#phonetype").val('12345')
  1150. Clean();
  1151. } else {
  1152. $(".addt_").attr("disabled", false);
  1153. $(".addts").attr("disabled", false);
  1154. $(".addt_").text("保存");
  1155. $(".addts").text("保存并提交");
  1156. }
  1157. },
  1158. });
  1159. }
  1160. //上传文件
  1161. function upload() {
  1162. var Files = document.getElementById("upFile").files;
  1163. console.log(Files);
  1164. if(Files.length > 0) {
  1165. var formData = new FormData();
  1166. for(var i = 0; i < Files.length; i++) {
  1167. formData.append('file' + i, Files[i]);
  1168. }
  1169. formData.append("token", $.cookie("token"));
  1170. var typeName = Files[0].name.split('.')[Files[0].name.split('.').length - 1];
  1171. if(typeName == "png" || typeName == 'jpg' || typeName == 'mp4' || typeName == 'avi' || typeName ==
  1172. 'wmv' || typeName == 'mp3' || typeName == 'pdf' || typeName == 'doc' || typeName == 'docx' ||
  1173. typeName == 'xls' || typeName == 'xlsx') {
  1174. $.ajax({
  1175. url: huayi.config.callcenter_url + "/WorkOrder/UploadFile",
  1176. type: "POST",
  1177. data: formData,
  1178. /**
  1179. *必须false才会自动加上正确的Content-Type
  1180. */
  1181. contentType: false,
  1182. /**
  1183. * 必须false才会避开jQuery对 formdata 的默认处理
  1184. * XMLHttpRequest会对 formdata 进行正确的处理
  1185. */
  1186. processData: false,
  1187. success: function(result) {
  1188. document.getElementById("upFile").outerHTML = document.getElementById("upFile")
  1189. .outerHTML;
  1190. $("#upFile").change(function() {
  1191. upload();
  1192. });
  1193. var r = $.parseJSON(result);
  1194. if(r.state.toLowerCase() == "success") {
  1195. var a = r.data;
  1196. $(a).each(function(i, n) {
  1197. var strs = '<span class="files" fiel-num="' + n.F_FileId +
  1198. '">' + n.F_FileName.substring(19) +
  1199. '<i class="fa fa-remove del_file"></i></span>'
  1200. $(strs).appendTo($('.fileBox')).find('.del_file').click(
  1201. function(event) {
  1202. event.stopPropagation();
  1203. $(this).parent().remove();
  1204. file_num()
  1205. })
  1206. })
  1207. file_num();
  1208. }
  1209. }
  1210. });
  1211. } else {
  1212. layer.msg("格式不正确");
  1213. }
  1214. } else {
  1215. layer.confirm('请上传文件!', {
  1216. btn: ['确定']
  1217. });
  1218. }
  1219. }
  1220. //上传文件隐藏域值
  1221. function file_num() {
  1222. var str = '';
  1223. var Str;
  1224. $('.fileBox .files').each(function(j, m) {
  1225. var aa = $(m).attr("fiel-num")
  1226. console.log(aa);
  1227. str += aa + ",";
  1228. Str = (str.substring(str.length - 1) == ',') ? str.substring(0, str.length - 1) : str;
  1229. })
  1230. $("#file").val(Str);
  1231. }
  1232. //清空
  1233. function Clean() {
  1234. //左侧
  1235. //debugger;
  1236. $(".ldname").val(""); //来电人
  1237. $("#khid").val("");
  1238. $(".tsdh").val(""); //来电号码
  1239. $(".ldlocation").text("未知"); //归属地
  1240. $(".lxr").val(""); //联系人
  1241. $(".lxdh").val(""); //联系电话
  1242. $(".postcode").val(""); //邮编
  1243. $(".email").val(""); //email
  1244. $(".ldtime").val(""); //录入时间
  1245. $(":radio[name='banli'][value='0']").prop("checked", "checked");
  1246. $(".Nows_box").hide();
  1247. //右侧
  1248. $("#cusname").val(""); //=来电人姓名
  1249. $("#cussex").val("");
  1250. $("#cusphone").val(""); //=来电人电话
  1251. $("#email").val("");
  1252. $("#zipcode").val("");
  1253. $("#conphone").val("");
  1254. $("#title").val("");
  1255. $("#content").val("");
  1256. $("#sourceaddress").val(""); //=事发详细地址
  1257. $("input[name='baomi'][value='1']").prop("checked", true); //=(0转办1直办)
  1258. $("#type option:first").prop("selected", "selected");
  1259. $("#level option:first").prop("selected", "selected");
  1260. $("#visittype option:first").prop("selected", "selected");
  1261. $("#isbusiness option:first").prop("selected", "selected");
  1262. console.log($("#isbusiness").val())
  1263. $("#keys option:first").prop("selected", "selected");
  1264. $("#sourcearea").val("0").trigger("change"); //=事发地域id
  1265. $("#sourcearea option:first").prop("selected", "selected");
  1266. $("#township").val(""); // 乡镇
  1267. $("#village").val(""); // 村
  1268. $("#result").val("");
  1269. $(".inps").val("");
  1270. $("#PID").val("");
  1271. $("#reflectCategory").val("");
  1272. $("#Dpment").val("");
  1273. $(".Cleans").hide();
  1274. $("#file").val('');
  1275. $(".fileBox").html('')
  1276. }
  1277. function clearworkorder() {
  1278. $("#xxlb").val("");
  1279. $("#xxlb").trigger("change");
  1280. $("#FArea").val("");
  1281. $("#FArea").trigger("change");
  1282. $("#sfdz").val("");
  1283. $("#tskh").val("");
  1284. $("#tsdh").val("");
  1285. $("#email").val("");
  1286. $("#postcode").val("");
  1287. $("#lxr").val("");
  1288. $("#lxdh").val("");
  1289. $("#content").val("");
  1290. $("#result").val("");
  1291. $("#JArea").val("");
  1292. $("#JArea").trigger("change");
  1293. $("#remark").val("");
  1294. $("#khid").val("");
  1295. $(".khmc").val("");
  1296. $(".tsdh").val("");
  1297. $(".lxr").val("");
  1298. $(".lxdh").val("");
  1299. $(".postcode").val("");
  1300. $(".email").val("");
  1301. }
  1302. //获取历史记录
  1303. function loadOld() {
  1304. // var type = $(".ldtp-cr ul.ld-service .cr-click").attr("itemtype");
  1305. // $(".complain").hide();
  1306. // $(".complain")
  1307. // .eq(type * 1)
  1308. // .show();
  1309. // if (type == "2") {
  1310. //先销毁表格
  1311. $("#orderlist").bootstrapTable("destroy");
  1312. //初始化表格,动态从服务器加载数据
  1313. $("#orderlist").bootstrapTable({
  1314. method: "get", //使用get请求到服务器获取数据
  1315. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1316. contentType: "application/x-www-form-urlencoded",
  1317. striped: true, //表格显示条纹
  1318. pagination: true, //启动分页
  1319. pageSize: 5, //每页显示的记录数
  1320. pageNumber: 1, //当前第几页
  1321. pageList: [5, 10], //记录数可选列表
  1322. search: false, //是否启用查询
  1323. showColumns: false, //显示下拉框勾选要显示的列
  1324. showRefresh: false, //显示刷新按钮
  1325. sidePagination: "server", //表示服务端请求
  1326. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1327. //设置为limit可以获取limit, offset, search, sort, order
  1328. queryParamsType: "undefined",
  1329. queryParams: function queryParams(params) {
  1330. //设置查询参数
  1331. var param = {
  1332. page: params.pageNumber,
  1333. pagesize: params.pageSize,
  1334. tel: $(".hidTel").val(),
  1335. starttime: $("#con_startTime").val(),
  1336. endtime: $("#con_endTime").val(),
  1337. token: $.cookie("token"),
  1338. };
  1339. return param;
  1340. },
  1341. onLoadSuccess: function() {
  1342. //加载成功时执行
  1343. //layer.msg("加载成功");
  1344. },
  1345. onLoadError: function() {
  1346. //加载失败时执行
  1347. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1348. },
  1349. });
  1350. // } else if (type == "1") {
  1351. //先销毁表格
  1352. $("#oldlist").bootstrapTable("destroy");
  1353. //初始化表格,动态从服务器加载数据
  1354. $("#oldlist").bootstrapTable({
  1355. method: "get", //使用get请求到服务器获取数据
  1356. url: huayi.config.callcenter_url + "CallInScreen/GetOldList", //获取数据的Servlet地址
  1357. contentType: "application/x-www-form-urlencoded",
  1358. striped: true, //表格显示条纹
  1359. pagination: true, //启动分页
  1360. pageSize: 5, //每页显示的记录数
  1361. pageNumber: 1, //当前第几页
  1362. pageList: [5, 10], //记录数可选列表
  1363. search: false, //是否启用查询
  1364. showColumns: false, //显示下拉框勾选要显示的列
  1365. showRefresh: false, //显示刷新按钮
  1366. sidePagination: "server", //表示服务端请求
  1367. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1368. //设置为limit可以获取limit, offset, search, sort, order
  1369. queryParamsType: "undefined",
  1370. queryParams: function queryParams(params) {
  1371. //设置查询参数
  1372. var param = {
  1373. page: params.pageNumber,
  1374. pagesize: params.pageSize,
  1375. tel: $(".hidTel").val(),
  1376. starttime: $("#old_startTime").val(),
  1377. endtime: $("#old_endTime").val(),
  1378. token: $.cookie("token"),
  1379. };
  1380. return param;
  1381. },
  1382. onLoadSuccess: function() {
  1383. //加载成功时执行
  1384. //layer.msg("加载成功");
  1385. },
  1386. onLoadError: function() {
  1387. //加载失败时执行
  1388. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1389. },
  1390. });
  1391. // }
  1392. }
  1393. //格式化工单号
  1394. function formatWorkOrderNum(val, row) {
  1395. if(val) {
  1396. return '<a class="xg" onclick="ckxq(\'' + val + '\')" title="点击查看工单详情">' + val + '</a>';
  1397. }
  1398. }
  1399. //编号
  1400. function Code(val, row, index) {
  1401. return index + 1;
  1402. }
  1403. function GetCallState(val) {
  1404. if(val == "1") {
  1405. return "已接通";
  1406. } else {
  1407. return "未接通";
  1408. }
  1409. }
  1410. //音频
  1411. function setCode(val) {
  1412. if(val) {
  1413. return(
  1414. '<div class="imgs" style="cursor: pointer;">' +
  1415. '<img src="./img/vice.png" alt="" onclick= "recording(this)" item="' +
  1416. val +
  1417. '" />' +
  1418. "</div>"
  1419. );
  1420. } else {
  1421. return "";
  1422. }
  1423. }
  1424. function recording(ele) {
  1425. var path = $(ele).attr("item");
  1426. layer.open({
  1427. type: 2,
  1428. content: "./CommonHtml/recording.html?path=" + path, //iframe的url,no代表不显示滚动条
  1429. title: '录音',
  1430. area: ['30%', '20%'], //宽高
  1431. maxmin: true,
  1432. shade: 0
  1433. });
  1434. }
  1435. function GetLink(val) {
  1436. if(val) {
  1437. return "<a onclick=\"ckxq('" + val + "')\" style='word-break: break-all;'>" + val + "</a>";
  1438. } else {
  1439. return "";
  1440. }
  1441. }
  1442. function formatterResult(val) {
  1443. if(val) {
  1444. // + ' title="' + val + '" ';
  1445. var strResult = val;
  1446. if(strResult.length > 20) {
  1447. strResult = strResult.substring(0, 20) + "...";
  1448. }
  1449. strResult = "<div title='" + val + "'>" + strResult + "</div>"
  1450. return strResult;
  1451. }
  1452. }
  1453. //查看详情
  1454. function ckxq(str) {
  1455. layer.open({
  1456. type: 2,
  1457. content: "CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  1458. title: "工单详情",
  1459. area: ["80%", "80%"], //宽高
  1460. });
  1461. }
  1462. //截取字符串
  1463. function GetCont(val) {
  1464. if(val) {
  1465. var str = "<div ";
  1466. if(val.length > 20) {
  1467. str = str + ' title="' + val + '" ';
  1468. val = val.substr(0, 20) + "...";
  1469. }
  1470. return str + ">" + val + "</div>";
  1471. } else {
  1472. return "";
  1473. }
  1474. }
  1475. //加载字典
  1476. function loadDic(obj, pid) {
  1477. obj.empty();
  1478. obj.append('<option selected="selected" value="">请选择</option>');
  1479. if(!pid) {
  1480. pid = -1;
  1481. }
  1482. $.getJSON(
  1483. huayi.config.callcenter_url + "Dictionary/GetDicValueListByParentId", {
  1484. token: $.cookie("token"),
  1485. pid: pid,
  1486. },
  1487. function(data) {
  1488. if(data.state.toLowerCase() == "success") {
  1489. var content = data.data;
  1490. $(content).each(function(i, n) {
  1491. $(
  1492. "<option value='" +
  1493. n.F_ValueId +
  1494. "'>" +
  1495. n.F_Value +
  1496. "</option>"
  1497. ).appendTo(obj);
  1498. });
  1499. }
  1500. }
  1501. );
  1502. }
  1503. //获取知识库
  1504. function loadZSK(type = "1") {
  1505. var table = $("#tableList" + type);
  1506. $(".tableWarpper" + type)
  1507. .show()
  1508. .siblings()
  1509. .hide();
  1510. table.bootstrapTable("destroy");
  1511. if(type === "1") {
  1512. //初始化表格,动态从服务器加载数据
  1513. table.bootstrapTable({
  1514. method: "get", //使用get请求到服务器获取数据
  1515. url: huayi.config.callcenter_url + "Professor/GetList", //获取数据的Servlet地址
  1516. contentType: "application/x-www-form-urlencoded",
  1517. striped: true, //表格显示条纹
  1518. pagination: true, //启动分页
  1519. pageSize: 10, //每页显示的记录数
  1520. pageNumber: 1, //当前第几页
  1521. pageList: [10, 20, 50, 100], //记录数可选列表
  1522. search: false, //是否启用查询
  1523. showColumns: false, //显示下拉框勾选要显示的列
  1524. showRefresh: false, //显示刷新按钮
  1525. sidePagination: "server", //表示服务端请求
  1526. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1527. //设置为limit可以获取limit, offset, search, sort, order
  1528. queryParamsType: "undefined",
  1529. queryParams: function queryParams(params) {
  1530. //设置查询参数
  1531. var param = {
  1532. page: params.pageNumber,
  1533. pagesize: params.pageSize,
  1534. token: $.cookie("token"),
  1535. keyvalue: "",
  1536. stime: "",
  1537. etime: "",
  1538. };
  1539. return param;
  1540. },
  1541. onLoadSuccess: function() {
  1542. //加载成功时执行
  1543. //layer.msg("加载成功");
  1544. },
  1545. onLoadError: function() {
  1546. //加载失败时执行
  1547. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1548. },
  1549. });
  1550. } else if(type === "2") {
  1551. //初始化表格,动态从服务器加载数据
  1552. table.bootstrapTable({
  1553. method: "get", //使用get请求到服务器获取数据
  1554. url: huayi.config.callcenter_url + "LawGuide/GetList", //获取数据的Servlet地址
  1555. contentType: "application/x-www-form-urlencoded",
  1556. striped: true, //表格显示条纹
  1557. pagination: true, //启动分页
  1558. pageSize: 10, //每页显示的记录数
  1559. pageNumber: 1, //当前第几页
  1560. pageList: [10, 20, 50, 100], //记录数可选列表
  1561. search: false, //是否启用查询
  1562. showColumns: false, //显示下拉框勾选要显示的列
  1563. showRefresh: false, //显示刷新按钮
  1564. sidePagination: "server", //表示服务端请求
  1565. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1566. //设置为limit可以获取limit, offset, search, sort, order
  1567. queryParamsType: "undefined",
  1568. queryParams: function queryParams(params) {
  1569. //设置查询参数
  1570. var param = {
  1571. page: params.pageNumber,
  1572. pagesize: params.pageSize,
  1573. token: $.cookie("token"),
  1574. keyvalue: "",
  1575. key: "",
  1576. stime: "",
  1577. etime: "",
  1578. };
  1579. return param;
  1580. },
  1581. onLoadSuccess: function() {
  1582. //加载成功时执行
  1583. //layer.msg("加载成功");
  1584. },
  1585. onLoadError: function() {
  1586. //加载失败时执行
  1587. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1588. },
  1589. });
  1590. } else if(type === "3") {
  1591. //初始化表格,动态从服务器加载数据
  1592. table.bootstrapTable({
  1593. method: "get", //使用get请求到服务器获取数据
  1594. url: huayi.config.callcenter_url + "HotspotGlossary/GetList", //获取数据的Servlet地址
  1595. contentType: "application/x-www-form-urlencoded",
  1596. striped: true, //表格显示条纹
  1597. pagination: true, //启动分页
  1598. pageSize: 10, //每页显示的记录数
  1599. pageNumber: 1, //当前第几页
  1600. pageList: [10, 20, 50, 100], //记录数可选列表
  1601. search: false, //是否启用查询
  1602. showColumns: false, //显示下拉框勾选要显示的列
  1603. showRefresh: false, //显示刷新按钮
  1604. sidePagination: "server", //表示服务端请求
  1605. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1606. //设置为limit可以获取limit, offset, search, sort, order
  1607. queryParamsType: "undefined",
  1608. queryParams: function queryParams(params) {
  1609. //设置查询参数
  1610. var param = {
  1611. page: params.pageNumber,
  1612. pagesize: params.pageSize,
  1613. token: $.cookie("token"),
  1614. keyvalue: "",
  1615. key: "",
  1616. stime: "",
  1617. etime: "",
  1618. };
  1619. return param;
  1620. },
  1621. onLoadSuccess: function() {
  1622. //加载成功时执行
  1623. //layer.msg("加载成功");
  1624. },
  1625. onLoadError: function() {
  1626. //加载失败时执行
  1627. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1628. },
  1629. });
  1630. } else if(type === "4") {
  1631. //初始化表格,动态从服务器加载数据
  1632. table.bootstrapTable({
  1633. method: "get", //使用get请求到服务器获取数据
  1634. url: huayi.config.callcenter_url + "Policy/GetList", //获取数据的Servlet地址
  1635. contentType: "application/x-www-form-urlencoded",
  1636. striped: true, //表格显示条纹
  1637. pagination: true, //启动分页
  1638. pageSize: 10, //每页显示的记录数
  1639. pageNumber: 1, //当前第几页
  1640. pageList: [10, 20, 50, 100], //记录数可选列表
  1641. search: false, //是否启用查询
  1642. showColumns: false, //显示下拉框勾选要显示的列
  1643. showRefresh: false, //显示刷新按钮
  1644. sidePagination: "server", //表示服务端请求
  1645. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1646. //设置为limit可以获取limit, offset, search, sort, order
  1647. queryParamsType: "undefined",
  1648. queryParams: function queryParams(params) {
  1649. //设置查询参数
  1650. var param = {
  1651. page: params.pageNumber,
  1652. pagesize: params.pageSize,
  1653. token: $.cookie("token"),
  1654. keyvalue: "",
  1655. key: "",
  1656. stime: "",
  1657. etime: "",
  1658. };
  1659. return param;
  1660. },
  1661. onLoadSuccess: function() {
  1662. //加载成功时执行
  1663. //layer.msg("加载成功");
  1664. },
  1665. onLoadError: function() {
  1666. //加载失败时执行
  1667. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1668. },
  1669. });
  1670. } else if(type === "5") {
  1671. //初始化表格,动态从服务器加载数据
  1672. table.bootstrapTable({
  1673. method: "get", //使用get请求到服务器获取数据
  1674. url: huayi.config.callcenter_url + "NounInterpretation/GetList", //获取数据的Servlet地址
  1675. contentType: "application/x-www-form-urlencoded",
  1676. striped: true, //表格显示条纹
  1677. pagination: true, //启动分页
  1678. pageSize: 10, //每页显示的记录数
  1679. pageNumber: 1, //当前第几页
  1680. pageList: [10, 20, 50, 100], //记录数可选列表
  1681. search: false, //是否启用查询
  1682. showColumns: false, //显示下拉框勾选要显示的列
  1683. showRefresh: false, //显示刷新按钮
  1684. sidePagination: "server", //表示服务端请求
  1685. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1686. //设置为limit可以获取limit, offset, search, sort, order
  1687. queryParamsType: "undefined",
  1688. queryParams: function queryParams(params) {
  1689. //设置查询参数
  1690. var param = {
  1691. page: params.pageNumber,
  1692. pagesize: params.pageSize,
  1693. token: $.cookie("token"),
  1694. keyvalue: "",
  1695. key: "",
  1696. stime: "",
  1697. etime: "",
  1698. };
  1699. return param;
  1700. },
  1701. onLoadSuccess: function() {
  1702. //加载成功时执行
  1703. //layer.msg("加载成功");
  1704. },
  1705. onLoadError: function() {
  1706. //加载失败时执行
  1707. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1708. },
  1709. });
  1710. } else if(type === "6") {
  1711. //初始化表格,动态从服务器加载数据
  1712. table.bootstrapTable({
  1713. method: "get", //使用get请求到服务器获取数据
  1714. url: huayi.config.callcenter_url + "Functions/GetList", //获取数据的Servlet地址
  1715. contentType: "application/x-www-form-urlencoded",
  1716. striped: true, //表格显示条纹
  1717. pagination: true, //启动分页
  1718. pageSize: 10, //每页显示的记录数
  1719. pageNumber: 1, //当前第几页
  1720. pageList: [10, 20, 50, 100], //记录数可选列表
  1721. search: false, //是否启用查询
  1722. showColumns: false, //显示下拉框勾选要显示的列
  1723. showRefresh: false, //显示刷新按钮
  1724. sidePagination: "server", //表示服务端请求
  1725. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1726. //设置为limit可以获取limit, offset, search, sort, order
  1727. queryParamsType: "undefined",
  1728. queryParams: function queryParams(params) {
  1729. //设置查询参数
  1730. var param = {
  1731. page: params.pageNumber,
  1732. pagesize: params.pageSize,
  1733. token: $.cookie("token"),
  1734. keyvalue: "",
  1735. key: "",
  1736. stime: "",
  1737. etime: "",
  1738. };
  1739. return param;
  1740. },
  1741. onLoadSuccess: function() {
  1742. //加载成功时执行
  1743. //layer.msg("加载成功");
  1744. },
  1745. onLoadError: function() {
  1746. //加载失败时执行
  1747. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1748. },
  1749. });
  1750. }
  1751. // $.getJSON(
  1752. // huayi.config.callcenter_url + "CallInScreen/GetZSKList",
  1753. // {
  1754. // keywords: $(".search").val(),
  1755. // token: $.cookie("token"),
  1756. // },
  1757. // function (result) {
  1758. // if (result.state.toLowerCase() == "success") {
  1759. // $(".ldcr-bottom .detail-con ul").empty();
  1760. // $(result.data).each(function (i, n) {
  1761. // var key_w = $(".search").val();
  1762. // if (key_w) {
  1763. // var after_w = n.F_Title.replace(
  1764. // key_w,
  1765. // '<span style="color:red;">' + key_w + "</span>"
  1766. // );
  1767. // var html =
  1768. // "<li>" +
  1769. // ' <div class="zhishi-title clearfix">' +
  1770. // ' <a href="javascript:void(0);" class="titless" >' +
  1771. // after_w +
  1772. // "</a>" +
  1773. // ' <em ><span style="cursor:pointer;color:#337ab7" onclick="resolve(' +
  1774. // n.F_Id +
  1775. // ')">解决</span><span style="padding-left:5px;cursor:pointer;color:#337ab7" onclick="noSolve(' +
  1776. // n.F_Id +
  1777. // ')">未解决</span></em>' +
  1778. // " </div>" +
  1779. // ' <div class="explancon">' +
  1780. // n.F_EndAnswer +
  1781. // " </div>" +
  1782. // "</li>";
  1783. // } else {
  1784. // var html =
  1785. // "<li>" +
  1786. // ' <div class="zhishi-title clearfix">' +
  1787. // ' <a href="javascript:void(0);" class="titless" >' +
  1788. // n.F_Title +
  1789. // "</a>" +
  1790. // ' <em ><span style="cursor:pointer;color:#337ab7" onclick="resolve(' +
  1791. // n.F_Id +
  1792. // ')">解决</span><span style="padding-left:5px;cursor:pointer;color:#337ab7" onclick="noSolve(' +
  1793. // n.F_Id +
  1794. // ')">未解决</span></em>' +
  1795. // " </div>" +
  1796. // ' <div class="explancon">' +
  1797. // n.F_EndAnswer +
  1798. // " </div>" +
  1799. // "</li>";
  1800. // }
  1801. // $(html)
  1802. // .appendTo($(".ldcr-bottom .detail-con ul"))
  1803. // .find(".zhishi-title")
  1804. // .click(function (event) {
  1805. // event.stopPropagation();
  1806. // if ($(this).hasClass("active")) {
  1807. // $(this).removeClass("active");
  1808. // } else {
  1809. // $(".zhishi-title").removeClass("active");
  1810. // $(this).addClass("active");
  1811. // }
  1812. // });
  1813. // });
  1814. // }
  1815. // }
  1816. // );
  1817. }
  1818. $(".ldcrb-top ul li").click(function() {
  1819. $(this).addClass("activity").siblings().removeClass("activity");
  1820. var type = $(this).attr("data-type");
  1821. loadZSK(type);
  1822. });
  1823. // 序号
  1824. function serialNumber(val, row, index) {
  1825. return index + 1;
  1826. }
  1827. // 操作
  1828. function operation1(val, row) {
  1829. return(
  1830. '<div class="tool_downs">' +
  1831. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1832. row.F_Id +
  1833. '" onclick="detailBtn1(\'' +
  1834. row.F_Id +
  1835. '\')" title="详情">详情</a>' +
  1836. "</div>"
  1837. );
  1838. }
  1839. // 操作
  1840. function operation2(val, row) {
  1841. return(
  1842. '<div class="tool_downs">' +
  1843. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1844. row.F_Id +
  1845. '" onclick="detailBtn2(\'' +
  1846. row.F_Id +
  1847. '\')" title="详情">详情</a>' +
  1848. "</div>"
  1849. );
  1850. }
  1851. // 操作
  1852. function operation3(val, row) {
  1853. return(
  1854. '<div class="tool_downs">' +
  1855. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1856. row.F_Id +
  1857. '" onclick="detailBtn3(\'' +
  1858. row.F_Id +
  1859. '\')" title="详情">详情</a>' +
  1860. "</div>"
  1861. );
  1862. }
  1863. // 操作
  1864. function operation4(val, row) {
  1865. return(
  1866. '<div class="tool_downs">' +
  1867. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1868. row.F_Id +
  1869. '" onclick="detailBtn4(\'' +
  1870. row.F_Id +
  1871. '\')" title="详情">详情</a>' +
  1872. "</div>"
  1873. );
  1874. }
  1875. // 操作
  1876. function operation5(val, row) {
  1877. return(
  1878. '<div class="tool_downs">' +
  1879. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1880. row.F_Id +
  1881. '" onclick="detailBtn5(\'' +
  1882. row.F_Id +
  1883. '\')" title="详情">详情</a>' +
  1884. "</div>"
  1885. );
  1886. }
  1887. // 操作
  1888. function operation6(val, row) {
  1889. return(
  1890. '<div class="tool_downs">' +
  1891. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1892. row.F_Id +
  1893. '" onclick="detailBtn6(\'' +
  1894. row.F_Id +
  1895. '\')" title="详情">详情</a>' +
  1896. "</div>"
  1897. );
  1898. }
  1899. // 详情
  1900. function detailBtn1(id) {
  1901. layer.open({
  1902. type: 2,
  1903. content: "./zhiShiKu/detailZhiShiKuPolicyExpert.html?id=" + id, //iframe的url,no代表不显示滚动条
  1904. title: "政策专家库",
  1905. area: ["80%", "80%"], //宽高
  1906. });
  1907. }
  1908. // 详情
  1909. function detailBtn2(id) {
  1910. layer.open({
  1911. type: 2,
  1912. content: "./zhiShiKu/detailZhiShiKuGuide.html?id=" + id, //iframe的url,no代表不显示滚动条
  1913. title: "办事指南",
  1914. area: ["80%", "80%"], //宽高
  1915. });
  1916. }
  1917. // 详情
  1918. function detailBtn3(id) {
  1919. layer.open({
  1920. type: 2,
  1921. content: "./zhiShiKu/detailZhiShiKuHotLssues.html?id=" + id, //iframe的url,no代表不显示滚动条
  1922. title: "热点问题",
  1923. area: ["80%", "80%"], //宽高
  1924. });
  1925. }
  1926. // 详情
  1927. function detailBtn4(id) {
  1928. layer.open({
  1929. type: 2,
  1930. content: "./zhiShiKu/detaileZhiShiKuPoliciesRegulations.html?id=" + id, //iframe的url,no代表不显示滚动条
  1931. title: "政策法规",
  1932. area: ["80%", "80%"], //宽高
  1933. });
  1934. }
  1935. // 详情
  1936. function detailBtn5(id) {
  1937. layer.open({
  1938. type: 2,
  1939. content: "./zhiShiKu/detailZhiShiKuGlossary.html?id=" + id, //iframe的url,no代表不显示滚动条
  1940. title: "名词解释",
  1941. area: ["80%", "80%"], //宽高
  1942. });
  1943. }
  1944. // 详情
  1945. function detailBtn6(id) {
  1946. layer.open({
  1947. type: 2,
  1948. content: "./zhiShiKu/detailZhiShiKuFunctional.html?id=" + id, //iframe的url,no代表不显示滚动条
  1949. title: "部门职能",
  1950. area: ["80%", "80%"], //宽高
  1951. });
  1952. }
  1953. // 获取坐席
  1954. function getSeatData(obj) {
  1955. obj.empty();
  1956. $.getJSON(
  1957. huayi.config.callcenter_url + "UserAccount/GetSeatList", {
  1958. token: $.cookie("token"),
  1959. },
  1960. function(data) {
  1961. if(data.state.toLowerCase() == "success") {
  1962. var content = data.data;
  1963. $(content).each(function(i, n) {
  1964. $(
  1965. "<option value='" +
  1966. n.F_UserCode +
  1967. "'>" +
  1968. n.F_UserName +
  1969. "</option>"
  1970. ).appendTo(obj);
  1971. });
  1972. obj.selectpicker({
  1973. noneSelectedText: "请选择", //默认显示内容
  1974. });
  1975. obj.selectpicker("refresh");
  1976. }
  1977. }
  1978. );
  1979. }
  1980. // 综合查询
  1981. function loadComprehensiveList() {
  1982. //先销毁表格
  1983. $("#comprehensiveContentList").bootstrapTable("destroy");
  1984. //初始化表格,动态从服务器加载数据
  1985. $("#comprehensiveContentList").bootstrapTable({
  1986. method: "get", //使用get请求到服务器获取数据
  1987. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1988. contentType: "application/x-www-form-urlencoded",
  1989. striped: true, //表格显示条纹
  1990. pagination: true, //启动分页
  1991. pageSize: 10, //每页显示的记录数
  1992. pageNumber: 1, //当前第几页
  1993. pageList: [10, 20, 50, 100], //记录数可选列表
  1994. search: false, //是否启用查询
  1995. showColumns: false, //显示下拉框勾选要显示的列
  1996. showRefresh: false, //显示刷新按钮
  1997. sidePagination: "server", //表示服务端请求
  1998. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1999. //设置为limit可以获取limit, offset, search, sort, order
  2000. queryParamsType: "undefined",
  2001. queryParams: function queryParams(params) {
  2002. //设置查询参数
  2003. var param = {
  2004. page: params.pageNumber,
  2005. pagesize: params.pageSize,
  2006. workid: $("#wids").val().replace(/\s+/g, ""),
  2007. ComTitle: $("#workOrderTitle").val().replace(/\s+/g, ""), // 工单标题
  2008. ComContent: $("#workOrderContent").val().replace(/\s+/g, ""), // 工单内容
  2009. Result: $("#workOrderProcessingResult").val().replace(/\s+/g, ""), // 办理结果
  2010. tel: $("#comprehensiveContentSerrchTel").val().replace(/\s+/g, ""), // 来电号码
  2011. usercode: conversionBootstrapSelectData($("#comprehensiveContentSerrchSeat")), // 受话坐席
  2012. // starttime: $("#starttime").val(), //=开始时间
  2013. // endtime: $("#endtime").val(), //=结束时间
  2014. comprehensive: 1,
  2015. token: $.cookie("token"),
  2016. };
  2017. return param;
  2018. },
  2019. onLoadSuccess: function(data) {
  2020. //加载成功时执行
  2021. // layer.msg("加载成功");
  2022. },
  2023. onLoadError: function() {
  2024. //加载失败时执行
  2025. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2026. },
  2027. });
  2028. }
  2029. function conversionBootstrapSelectData(obj) {
  2030. var returnData = "";
  2031. var selectedData = obj.val();
  2032. if(selectedData != null) {
  2033. for(var i = 0; i < selectedData.length; i++) {
  2034. returnData += selectedData[i] + ","
  2035. }
  2036. returnData = returnData.slice(0, -1);
  2037. } else {
  2038. returnData = ""
  2039. }
  2040. return returnData;
  2041. }
  2042. //解决
  2043. function resolve(id) {
  2044. var laye = layer.confirm(
  2045. "确定解决?", {
  2046. btn: ["确定", "取消"], //可以无限个按钮
  2047. },
  2048. function() {
  2049. //按钮【按钮一】的回调
  2050. $.ajax({
  2051. type: "post",
  2052. url: huayi.config.callcenter_url + "Repository/OptRep",
  2053. async: true,
  2054. dataType: "json",
  2055. data: {
  2056. token: $.cookie("token"),
  2057. repid: id,
  2058. type: 1,
  2059. },
  2060. success: function(data) {
  2061. if(data.state.toLowerCase() == "success") {
  2062. layer.msg("提交成功!");
  2063. layer.close(laye);
  2064. }
  2065. },
  2066. });
  2067. },
  2068. function(index) {
  2069. //按钮【按钮二】的回调
  2070. layer.close(laye);
  2071. }
  2072. );
  2073. }
  2074. //未解决
  2075. function noSolve(id) {
  2076. var laye = layer.open({
  2077. type: 1,
  2078. shade: false,
  2079. area: ["430px", "260px"],
  2080. title: "请输入未解决原因", //不显示标题
  2081. content: '<div style="padding-top:10px;padding-left:20px;">\n' +
  2082. '<textarea id="result" type="text" placeholder="请输入未解决原因"></textarea>' +
  2083. "</div>",
  2084. cancel: function() {
  2085. layer.close();
  2086. },
  2087. btn: ["确定", "取消"], //按钮
  2088. yes: function() {
  2089. if(!$("#result").val()) {
  2090. layer.msg("请填写未解决原因!");
  2091. return false;
  2092. } else {
  2093. $.ajax({
  2094. type: "post",
  2095. url: huayi.config.callcenter_url + "Repository/OptRep",
  2096. async: true,
  2097. dataType: "json",
  2098. data: {
  2099. token: $.cookie("token"),
  2100. repid: id,
  2101. reason: $("#result").val(),
  2102. type: 2,
  2103. },
  2104. success: function(data) {
  2105. if(data.state.toLowerCase() == "success") {
  2106. layer.msg("提交成功!");
  2107. layer.close(laye);
  2108. table.bootstrapTable("refresh");
  2109. }
  2110. },
  2111. });
  2112. }
  2113. },
  2114. });
  2115. }
  2116. //外呼弹屏
  2117. function whtp() {
  2118. $("#Result").val("");
  2119. if($(".WH").hasClass("fadeOutUp")) {
  2120. $(".WH").removeClass("fadeOutUp").addClass("fadeInDown");
  2121. }
  2122. $(".WH").removeClass("hidens");
  2123. $(".first").removeClass("first");
  2124. $(".WH").addClass("first");
  2125. loadWH();
  2126. }
  2127. //加载外呼电话列表
  2128. function loadWH() {
  2129. $(".phonediv").hide();
  2130. var n = $(".bg_title .lactive").attr("itemid");
  2131. switch(n) {
  2132. case "0":
  2133. var obj0 = $(".phonediv").eq(0);
  2134. obj0.show();
  2135. //先销毁表格
  2136. var table = obj0.find(".phonelist");
  2137. table.bootstrapTable("destroy");
  2138. //初始化表格,动态从服务器加载数据
  2139. table.bootstrapTable({
  2140. method: "get", //使用get请求到服务器获取数据
  2141. url: huayi.config.callcenter_url + "CallOutScreen/GetPhoneList", //获取数据的Servlet地址
  2142. contentType: "application/x-www-form-urlencoded",
  2143. striped: true, //表格显示条纹
  2144. pagination: true, //启动分页
  2145. pageSize: 10, //每页显示的记录数
  2146. pageNumber: 1, //当前第几页
  2147. pageList: [10, 20, 50, 100], //记录数可选列表
  2148. search: false, //是否启用查询
  2149. showColumns: false, //显示下拉框勾选要显示的列
  2150. showRefresh: false, //显示刷新按钮
  2151. sidePagination: "server", //表示服务端请求
  2152. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2153. //设置为limit可以获取limit, offset, search, sort, order
  2154. queryParamsType: "undefined",
  2155. queryParams: function queryParams(params) {
  2156. //设置查询参数
  2157. var param = {
  2158. page: params.pageNumber,
  2159. pagesize: params.pageSize,
  2160. tel: $("#lastphone").val(),
  2161. token: $.cookie("token"),
  2162. };
  2163. return param;
  2164. },
  2165. onLoadSuccess: function() {
  2166. //加载成功时执行
  2167. //layer.msg("加载成功");
  2168. },
  2169. onLoadError: function() {
  2170. //加载失败时执行
  2171. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2172. },
  2173. });
  2174. break;
  2175. case "1":
  2176. var obj1 = $(".phonediv").eq(1);
  2177. obj1.show();
  2178. var table = obj1.find(".phonelist");
  2179. table.bootstrapTable("destroy");
  2180. //初始化表格,动态从服务器加载数据
  2181. table.bootstrapTable({
  2182. method: "get", //使用get请求到服务器获取数据
  2183. url: huayi.config.callcenter_url + "CallOutScreen/GetUserList", //获取数据的Servlet地址
  2184. contentType: "application/x-www-form-urlencoded",
  2185. striped: true, //表格显示条纹
  2186. pagination: true, //启动分页
  2187. pageSize: 10, //每页显示的记录数
  2188. pageNumber: 1, //当前第几页
  2189. pageList: [10, 20, 50, 100], //记录数可选列表
  2190. search: false, //是否启用查询
  2191. showColumns: false, //显示下拉框勾选要显示的列
  2192. showRefresh: false, //显示刷新按钮
  2193. sidePagination: "server", //表示服务端请求
  2194. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2195. //设置为limit可以获取limit, offset, search, sort, order
  2196. queryParamsType: "undefined",
  2197. queryParams: function queryParams(params) {
  2198. //设置查询参数
  2199. var param = {
  2200. page: params.pageNumber,
  2201. pagesize: params.pageSize,
  2202. tel: $("#gsphone").val(),
  2203. name: $("#gsname").val(),
  2204. token: $.cookie("token"),
  2205. };
  2206. return param;
  2207. },
  2208. onLoadSuccess: function() {
  2209. //加载成功时执行
  2210. //layer.msg("加载成功");
  2211. },
  2212. onLoadError: function() {
  2213. //加载失败时执行
  2214. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2215. },
  2216. });
  2217. break;
  2218. case "2":
  2219. var obj2 = $(".phonediv").eq(2);
  2220. obj2.show();
  2221. var table = obj2.find(".phonelist");
  2222. table.bootstrapTable("destroy");
  2223. //初始化表格,动态从服务器加载数据
  2224. table.bootstrapTable({
  2225. method: "get", //使用get请求到服务器获取数据
  2226. url: huayi.config.callcenter_url +
  2227. "CallOutScreen/GetCustomerList", //获取数据的Servlet地址
  2228. contentType: "application/x-www-form-urlencoded",
  2229. striped: true, //表格显示条纹
  2230. pagination: true, //启动分页
  2231. pageSize: 10, //每页显示的记录数
  2232. pageNumber: 1, //当前第几页
  2233. pageList: [10, 20, 50, 100], //记录数可选列表
  2234. search: false, //是否启用查询
  2235. showColumns: false, //显示下拉框勾选要显示的列
  2236. showRefresh: false, //显示刷新按钮
  2237. sidePagination: "server", //表示服务端请求
  2238. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2239. //设置为limit可以获取limit, offset, search, sort, order
  2240. queryParamsType: "undefined",
  2241. queryParams: function queryParams(params) {
  2242. //设置查询参数
  2243. var param = {
  2244. page: params.pageNumber,
  2245. pagesize: params.pageSize,
  2246. tel: $("#khphone").val(),
  2247. name: $("#khname").val(),
  2248. token: $.cookie("token"),
  2249. };
  2250. return param;
  2251. },
  2252. onLoadSuccess: function() {
  2253. //加载成功时执行
  2254. //layer.msg("加载成功");
  2255. },
  2256. onLoadError: function() {
  2257. //加载失败时执行
  2258. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2259. },
  2260. });
  2261. break;
  2262. case "3":
  2263. $(".phonediv").eq(3).show();
  2264. $("#zxTable tbody").html("");
  2265. if(obj.AgentID) {
  2266. obj.Type = "GetAgentList";
  2267. Send();
  2268. }
  2269. break;
  2270. }
  2271. }
  2272. function view(val) {
  2273. var str = "";
  2274. if(val) {
  2275. str = "<a onclick=\"call('" + val + "')\">" + val + "</a>";
  2276. }
  2277. return str;
  2278. }
  2279. function call(val) {
  2280. $("#Result").val(val);
  2281. $(".img").removeClass("hidens");
  2282. }
  2283. function ftime(val) {
  2284. if(val) {
  2285. return helper.DateFormat.getFormatTime(val);
  2286. } else {
  2287. return "";
  2288. }
  2289. }
  2290. function logout() {
  2291. $.ajax({
  2292. url: huayi.config.callcenter_url + "Login/Logout",
  2293. data: {
  2294. token: $.cookie("token"),
  2295. },
  2296. dataType: "json",
  2297. success: function(res) {
  2298. if(res.state) {
  2299. $.cookie("token", "");
  2300. window.localStorage.removeItem("token");
  2301. window.localStorage.removeItem("extno");
  2302. window.localStorage.removeItem("zx_user");
  2303. window.localStorage.removeItem("socket_state");
  2304. location.href = "./login.html";
  2305. }
  2306. },
  2307. });
  2308. }
  2309. //跳转
  2310. function Jumps() {
  2311. $("iframe:visible")[0].src = "widgets.html";
  2312. }
  2313. ////子页面返回主页
  2314. //function home_index() {
  2315. // top.$("iframe:visible")[0].src = "widgets.html";
  2316. //}
  2317. // 获取乡镇
  2318. $("#sourcearea").change(function() {
  2319. getTownshipVillage($("#township"), $("#sourcearea").val());
  2320. });
  2321. // 获取村
  2322. $("#township").change(function() {
  2323. getTownshipVillage($("#village"), $("#township").val());
  2324. });
  2325. //区域
  2326. function QY(obj) {
  2327. obj.empty();
  2328. obj.append('<option selected="selected" value="">请选择</option>');
  2329. $.getJSON(
  2330. huayi.config.callcenter_url + "Area/GetAreaListById", {
  2331. token: $.cookie("token"),
  2332. },
  2333. function(data) {
  2334. if(data.state.toLowerCase() == "success") {
  2335. var content = data.data;
  2336. $(content).each(function(i, n) {
  2337. if(n.F_AreaName !== "市区") {
  2338. if(n.F_AreaName === "文峰区") {
  2339. $(
  2340. "<option value='" +
  2341. n.F_AreaId +
  2342. "' selected='selected'>" +
  2343. n.F_AreaName +
  2344. "</option>"
  2345. ).appendTo(obj);
  2346. } else {
  2347. $(
  2348. "<option value='" +
  2349. n.F_AreaId +
  2350. "'>" +
  2351. n.F_AreaName +
  2352. "</option>"
  2353. ).appendTo(obj);
  2354. }
  2355. }
  2356. });
  2357. }
  2358. }
  2359. );
  2360. }
  2361. //获取乡镇,村
  2362. function getTownshipVillage(obj, parentid) {
  2363. obj.empty();
  2364. obj.append('<option selected="selected" value="">请选择</option>');
  2365. $.getJSON(
  2366. huayi.config.callcenter_url + "Area/GetAreaChildren", {
  2367. token: $.cookie("token"),
  2368. parentid: parentid,
  2369. },
  2370. function(data) {
  2371. if(data.state.toLowerCase() == "success") {
  2372. var content = data.data;
  2373. $(content).each(function(i, n) {
  2374. $(
  2375. "<option value='" +
  2376. n.F_AreaId +
  2377. "'>" +
  2378. n.F_AreaName +
  2379. "</option>"
  2380. ).appendTo(obj);
  2381. });
  2382. }
  2383. }
  2384. );
  2385. }
  2386. //来源
  2387. function LY(obj) {
  2388. obj.empty();
  2389. $.getJSON(
  2390. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2391. token: $.cookie("token"),
  2392. id: 1,
  2393. },
  2394. function(data) {
  2395. if(data.state.toLowerCase() == "success") {
  2396. var content = data.data;
  2397. $(content).each(function(i, n) {
  2398. $(
  2399. "<option value='" +
  2400. n.F_ValueId +
  2401. "'>" +
  2402. n.F_Value +
  2403. "</option>"
  2404. ).appendTo(obj);
  2405. });
  2406. }
  2407. }
  2408. );
  2409. }
  2410. //类别
  2411. function LB(obj) {
  2412. obj.empty();
  2413. $.getJSON(
  2414. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2415. token: $.cookie("token"),
  2416. id: 2,
  2417. },
  2418. function(data) {
  2419. if(data.state.toLowerCase() == "success") {
  2420. var content = data.data;
  2421. $(content).each(function(i, n) {
  2422. $(
  2423. "<option value='" +
  2424. n.F_ValueId +
  2425. "'>" +
  2426. n.F_Value +
  2427. "</option>"
  2428. ).appendTo(obj);
  2429. });
  2430. }
  2431. }
  2432. );
  2433. }
  2434. //主题
  2435. function ZT(obj) {
  2436. obj.empty();
  2437. $.getJSON(
  2438. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2439. token: $.cookie("token"),
  2440. id: 3,
  2441. },
  2442. function(data) {
  2443. if(data.state.toLowerCase() == "success") {
  2444. var content = data.data;
  2445. $(content).each(function(i, n) {
  2446. $(
  2447. "<option value='" +
  2448. n.F_ValueId +
  2449. "'>" +
  2450. n.F_Value +
  2451. "</option>"
  2452. ).appendTo(obj);
  2453. });
  2454. }
  2455. }
  2456. );
  2457. }
  2458. //电话类别
  2459. function getPhoneType(obj) {
  2460. obj.empty();
  2461. $.ajax({
  2462. type: "get",
  2463. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2464. dataType: "json",
  2465. async: true,
  2466. data: {
  2467. token: $.cookie("token"),
  2468. id: 2498,
  2469. },
  2470. success: function(data) {
  2471. if(data.state.toLowerCase() == "success") {
  2472. var content = data.data;
  2473. $(content).each(function(i, n) {
  2474. $(
  2475. "<option value='" +
  2476. n.F_Value +
  2477. "'>" +
  2478. n.F_Remark +
  2479. "</option>"
  2480. ).appendTo(obj);
  2481. });
  2482. }
  2483. },
  2484. });
  2485. }
  2486. //获取来电类型
  2487. function GetDicValueList() {
  2488. $("#dicValueList ul").html("");
  2489. $.getJSON(
  2490. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2491. id: 45,
  2492. token: $.cookie("token"),
  2493. },
  2494. function(result) {
  2495. if(result.state.toLowerCase() == "success") {
  2496. for(var i = 0; i < result.data.length; i++) {
  2497. $("#dicValueList ul").append(
  2498. '<li><label data-valDic="' +
  2499. result.data[i].F_ValueId +
  2500. '" id="unit' +
  2501. i +
  2502. '">' +
  2503. result.data[i].F_Value +
  2504. "</label></li>"
  2505. );
  2506. }
  2507. }
  2508. }
  2509. );
  2510. }
  2511. //点击来电类型
  2512. var dicTypeid = 46; //默认是 已受理
  2513. $(document).on("click", "#dicValueList li label", function() {
  2514. if(!$(this).hasClass("checkedDept")) {
  2515. var $that = $(this);
  2516. if($(".hidCallID").val()) {
  2517. dicTypeid = 46; //默认是 已受理
  2518. dicTypeid =
  2519. $(this).attr("data-valDic") != 46 ?
  2520. $(this).attr("data-valDic") :
  2521. 46;
  2522. $.post(
  2523. huayi.config.callcenter_url + "CallInScreen/UpdateCallInType", {
  2524. callid: $(".hidCallID").val(),
  2525. // callid: 59054,
  2526. typeid: dicTypeid,
  2527. token: $.cookie("token"),
  2528. },
  2529. function(result) {
  2530. //debugger;
  2531. var results = JSON.parse(result);
  2532. if(results.state.toLowerCase() == "success") {
  2533. //console.info('传递来电类型成功,ID为:'+ dicTypeid);
  2534. $that
  2535. .addClass("checkedDept")
  2536. .parent()
  2537. .siblings()
  2538. .children()
  2539. .removeClass("checkedDept");
  2540. if(dicTypeid != 46) {
  2541. // $("#dicForms").hide();
  2542. layer.msg("来电类型保存成功!");
  2543. if(dicTypeid == 50) {
  2544. loadOld();
  2545. }
  2546. } else {
  2547. $("#dicForms").show();
  2548. }
  2549. }
  2550. }
  2551. );
  2552. } else {
  2553. //console.info('传递来电类型失败');
  2554. }
  2555. } else {
  2556. //$(this).removeClass('checkedDept');
  2557. //layer.msg('来电类型已经保存成功!不用重复点击提交');
  2558. }
  2559. });
  2560. // 历史工单状态
  2561. function historyOrderStates(val, row) {
  2562. var html = "";
  2563. switch(val + "") {
  2564. case "0":
  2565. html = "新工单";
  2566. if(row.F_IsReturn == 1) {
  2567. html = "新工单(回退)";
  2568. }
  2569. break;
  2570. case "1":
  2571. html = "待交办";
  2572. break;
  2573. case "2":
  2574. html = '<span style="color:#FF0000;">待查收</span>';
  2575. break;
  2576. case "3":
  2577. html = "退回审核中";
  2578. break;
  2579. case "4":
  2580. html = "办理中";
  2581. break;
  2582. case "5":
  2583. html = "延时审核";
  2584. break;
  2585. case "6":
  2586. if(row.F_IsProtect === 2 || row.F_IsProtect === 3) {
  2587. html = "已办未果";
  2588. } else {
  2589. html = "已办理";
  2590. }
  2591. break;
  2592. case "7":
  2593. html = "已回访";
  2594. break;
  2595. case "8":
  2596. if(row.F_Identification === 0) {
  2597. html = "重置转发";
  2598. } else if(row.F_Identification === 1) {
  2599. html = "退回重办";
  2600. } else {
  2601. html = "重办中";
  2602. }
  2603. break;
  2604. case "9":
  2605. html = "已结案";
  2606. break;
  2607. case "10":
  2608. html = "待审核";
  2609. break;
  2610. case "11":
  2611. html = "重办待交办";
  2612. break;
  2613. case "13":
  2614. html = "重办驳回";
  2615. break;
  2616. }
  2617. return html;
  2618. }
  2619. // 历史工单操作
  2620. function historyOrderOperation(val, row) {
  2621. var roleCode = $.cookie("code");
  2622. if(roleCode === "GNZY") {
  2623. return(
  2624. '<a class="xg" onclick="tj(\'' +
  2625. row.F_WorkOrderId +
  2626. '\')" title="提交">提交</a>&nbsp;' +
  2627. '<a class="xg" onclick="workOrderEdit(\'' +
  2628. row.F_WorkOrderId +
  2629. '\')" title="编辑">编辑</a>'
  2630. );
  2631. } else {
  2632. return "-";
  2633. }
  2634. }
  2635. //提交
  2636. function tj(str) {
  2637. layer.confirm(
  2638. "确定要提交工单么?", {
  2639. btn: ["确定", "取消"], //按钮
  2640. },
  2641. function() {
  2642. //请求后台数据
  2643. /*发送请求*/
  2644. $.post(
  2645. huayi.config.callcenter_url + "WorkOrder/SubmitWorkOrder", {
  2646. ids: str,
  2647. token: $.cookie("token"),
  2648. },
  2649. function(result) {
  2650. result = JSON.parse(result);
  2651. if(result.state.toLowerCase() == "success") {
  2652. layer.msg("提交成功");
  2653. $("#orderlist").bootstrapTable("refresh");
  2654. //load();
  2655. }
  2656. }
  2657. );
  2658. }
  2659. );
  2660. }
  2661. // 编辑
  2662. function workOrderEdit(str) {
  2663. layer.open({
  2664. type: 2,
  2665. content: "./CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  2666. title: "编辑",
  2667. area: ["80%", "80%"], //宽高
  2668. });
  2669. }
  2670. function reminder(str, depId) {
  2671. layer.open({
  2672. type: 2,
  2673. content: "./CommonHtml/reminder.html?wid=" +
  2674. str +
  2675. "&depId=" +
  2676. depId +
  2677. "&callid=" +
  2678. $(".hidCallID").val() +
  2679. "", //iframe的url,no代表不显示滚动条
  2680. title: "催单内容",
  2681. area: ["40%", "40%"], //宽高
  2682. });
  2683. }
  2684. //跳转超期共单列表
  2685. $(".surIcon").click(function() {
  2686. top.$("iframe:visible")[0].src = "./Appeal/expiredWorkOrders.html";
  2687. });
  2688. //右上角消息列表
  2689. function rightUp() {
  2690. helper.init.isload = 0;
  2691. $(".drm").html("");
  2692. $.ajax({
  2693. type: "get",
  2694. url: huayi.config.callcenter_url + "Index/GetNoDealOrder",
  2695. async: true,
  2696. dataType: "json",
  2697. data: {
  2698. token: $.cookie("token"),
  2699. top: 5,
  2700. //mid:$('.mid').val()
  2701. },
  2702. success: function(data) {
  2703. helper.init.isload = 1;
  2704. $(".mid").val(data.maxid);
  2705. // helper.cookies.set("mid", data.maxid, 7);
  2706. $(".xx_count").html(data.total);
  2707. $(".sur_count").html(data.timeoutcount);
  2708. $("#cqorder").val(data.timeoutcount);
  2709. if(data.rows) {
  2710. $.each(data.rows, function(i, n) {
  2711. if(i < 10) {
  2712. $(
  2713. "<li>" +
  2714. '<a href="javaScript:;" class="xx" onclick="ckxq(' +
  2715. n.F_WorkOrderId +
  2716. ')">' +
  2717. '<div class="tipCon">' +
  2718. n.F_ComContent +
  2719. "</div>" +
  2720. '<div class="order_time clearfix">' +
  2721. '<span class="work_order">订单号:' +
  2722. n.F_WorkOrderId +
  2723. "</span>" +
  2724. '<span class="ort">' +
  2725. n.F_CreateTime +
  2726. "</span>" +
  2727. "</div>" +
  2728. '</a></li><li class="divider"></li>'
  2729. ).appendTo(".drm");
  2730. }
  2731. });
  2732. }
  2733. $(
  2734. '<li><a href="javaScript:;" class="seeMore" onclick="goDC()">' +
  2735. '<div class="order_time clearfix">' +
  2736. '<span class="work_order">查看更多</span>' +
  2737. '<span class="ort"> ' +
  2738. ">>" +
  2739. "</span>" +
  2740. "</div>" +
  2741. "</a></li>"
  2742. ).appendTo(".drm");
  2743. },
  2744. });
  2745. }
  2746. function goDC() {
  2747. top.$("iframe:visible")[0].src = "Business/WorkDC.html";
  2748. }
  2749. //右下角消息弹框
  2750. function rightDown() {
  2751. helper.init.isload = 0;
  2752. var tota = 0;
  2753. $.ajax({
  2754. type: "get",
  2755. url: huayi.config.callcenter_url + "Index/GetNoDealWorkTotal",
  2756. async: true,
  2757. dataType: "json",
  2758. data: {
  2759. token: $.cookie("token"),
  2760. },
  2761. success: function(data) {
  2762. helper.init.isload = 1;
  2763. $(".rightDown_list").html("");
  2764. var con = data.data;
  2765. if(con.length > 0) {
  2766. con.push({
  2767. state: 15,
  2768. con: $("#cqorder").val()
  2769. });
  2770. }
  2771. $(con).each(function(i, n) {
  2772. var sts = "";
  2773. switch(n.state) {
  2774. case 0:
  2775. sts = "待处理";
  2776. break;
  2777. case 1:
  2778. sts = "待交办";
  2779. break;
  2780. case 2:
  2781. sts = "待查收";
  2782. break;
  2783. case 3:
  2784. sts = "退回审核中";
  2785. break;
  2786. case 4:
  2787. sts = "办理中(主办)";
  2788. break;
  2789. case 5:
  2790. sts = "延时审核中";
  2791. break;
  2792. case 6:
  2793. sts = "待回访";
  2794. break;
  2795. case 7:
  2796. sts = "已回访";
  2797. break;
  2798. case 8:
  2799. sts = "重办中";
  2800. break;
  2801. case 9:
  2802. sts = "已结案";
  2803. break;
  2804. case 10:
  2805. sts = "办理中(协办)";
  2806. break;
  2807. case 11:
  2808. sts = "待处理";
  2809. break;
  2810. case 12:
  2811. sts = "待审核";
  2812. break;
  2813. case 13:
  2814. sts = "待督办";
  2815. break;
  2816. case 15:
  2817. sts = "超期工单";
  2818. break;
  2819. case 16:
  2820. sts = "重办驳回";
  2821. break;
  2822. default:
  2823. sts = "其他";
  2824. break;
  2825. }
  2826. $(
  2827. '<li onclick="turnTo(this)">' +
  2828. '<a href="javaScript:;" data-index="' +
  2829. n.state +
  2830. '">' +
  2831. "<div>" +
  2832. sts +
  2833. '<span class="pull-right text-muted small">' +
  2834. n.con +
  2835. "条</span>" +
  2836. "</div>" +
  2837. "</a>" +
  2838. "</li>"
  2839. ).appendTo(".rightDown_list");
  2840. tota = tota + parseInt(n.con);
  2841. });
  2842. $(".messageTotal").html(tota);
  2843. },
  2844. });
  2845. }
  2846. function turnTo(a) {
  2847. var state = $(a).children("a").attr("data-index");
  2848. switch(state) {
  2849. case "0":
  2850. $("iframe:visible")[0].src = "Business/ZXDCL.html";
  2851. break;
  2852. case "1":
  2853. $("iframe:visible")[0].src =
  2854. "Business/LeaderDCL.html?states=" + state;
  2855. break; //代交办
  2856. case "2":
  2857. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2858. break; //待查收
  2859. case "3":
  2860. $("iframe:visible")[0].src =
  2861. "Business/LeaderDCL.html?states=" + state;
  2862. break; //退回审核中
  2863. case "4":
  2864. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2865. break; //办理中(主办)
  2866. case "5":
  2867. $("iframe:visible")[0].src =
  2868. "Business/LeaderDCL.html?states=" + state;
  2869. break; //延时审核中
  2870. case "6":
  2871. $("iframe:visible")[0].src = "Business/ZXDCL.html?states=" + state;
  2872. break;
  2873. case "7":
  2874. $("iframe:visible")[0].src =
  2875. "Business/LeaderDCL.html?states=" + state;
  2876. break; //已回访
  2877. case "8":
  2878. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2879. break; //重办中
  2880. case "10":
  2881. $("iframe:visible")[0].src =
  2882. "Business/WorkDCCO.html?states=" + state;
  2883. break; //办理中协办
  2884. case "11":
  2885. $("iframe:visible")[0].src = "Business/WorkDC_EJ.html";
  2886. break; //办理中协办
  2887. case "12":
  2888. $("iframe:visible")[0].src = "Appeal/toAuditList.html";
  2889. break; //待审核
  2890. case "13":
  2891. $("iframe:visible")[0].src = "Appeal/toSupervList.html";
  2892. break; //待督办
  2893. case "15":
  2894. $("iframe:visible")[0].src = "Appeal/expiredWorkOrders.html";
  2895. break; //超期工单
  2896. case "16":
  2897. $("iframe:visible")[0].src = "Business/LeaderBH.html";
  2898. break; //重办驳回工单
  2899. default:
  2900. sts = "其他";
  2901. break;
  2902. }
  2903. }
  2904. ///拖拽效果
  2905. //拖动事件
  2906. var box = document.getElementById("box");
  2907. //鼠标按下的函数
  2908. box.onmousedown = function(ev) {
  2909. var oEvent = ev || event;
  2910. //求出鼠标和box的位置差值
  2911. var x = oEvent.clientX - box.offsetLeft;
  2912. var y = oEvent.clientY - box.offsetTop;
  2913. //鼠标移动的函数
  2914. //把事件加在document上,解决因为鼠标移动太快时,
  2915. //鼠标超过box后就没有了拖拽的效果的问题
  2916. document.onmousemove = function(ev) {
  2917. var oEvent = ev || event;
  2918. //保证拖拽框一直保持在浏览器窗口内部,不能被拖出的浏览器窗口的范围
  2919. var l = oEvent.clientX - x;
  2920. var t = oEvent.clientY - y;
  2921. if(l < 0) {
  2922. l = 0;
  2923. } else if(l > document.documentElement.clientWidth - box.offsetWidth) {
  2924. l = document.documentElement.clientWidth - box.offsetWidth;
  2925. }
  2926. if(t < 0) {
  2927. t = 0;
  2928. } else if(
  2929. t >
  2930. document.documentElement.clientHeight - box.offsetHeight
  2931. ) {
  2932. t = document.documentElement.clientHeight - box.offsetHeight;
  2933. }
  2934. box.style.left = l + "px";
  2935. box.style.top = t + "px";
  2936. };
  2937. //鼠标抬起的函数
  2938. document.onmouseup = function() {
  2939. document.onmousemove = null;
  2940. document.onmouseup = null;
  2941. };
  2942. //火狐浏览器在拖拽空div时会出现bug
  2943. //return false阻止默认事件,解决火狐的bug
  2944. // return false;
  2945. };
  2946. function messages(type) {
  2947. if(!type) {
  2948. type = $(".right-tab li.active").index();
  2949. }
  2950. var html = $("#tab-" + (type + 1)).find(".chat_box");
  2951. html.html("");
  2952. helper.init.isload = 0;
  2953. $.ajax({
  2954. type: "get",
  2955. url: huayi.config.callcenter_url + "Index/GetChatLists",
  2956. async: true,
  2957. dataType: "json",
  2958. data: {
  2959. token: $.cookie("token"),
  2960. isread: type,
  2961. top: 50,
  2962. fromid: 0,
  2963. },
  2964. success: function(data) {
  2965. helper.init.isload = 1;
  2966. $("#tab-1").find(".message_count").html(data.total);
  2967. if(type == 0) {
  2968. if(data.total == 0) {
  2969. $(".readed").hide();
  2970. } else {
  2971. $(".readed").show();
  2972. }
  2973. $(".close_chat").show();
  2974. }
  2975. $(data.rows).each(function(i, n) {
  2976. var str = "";
  2977. str =
  2978. '<div class="sidebar-message">' +
  2979. '<a href="#">' +
  2980. '<div class="pull-left text-center">' +
  2981. '<img alt="image" class="img-circle message-avatar" src="img/chat_pic.jpg">' +
  2982. '<div class="m-t-xs">' +
  2983. n.F_UserName +
  2984. "</div>" +
  2985. "</div>" +
  2986. '<div class="media-body">' +
  2987. '<div class="chat_content">' +
  2988. GetCont(n.Content) +
  2989. "</div>" +
  2990. '<small class="text-muted">' +
  2991. n.CreateDate +
  2992. "</small>" +
  2993. '<span class="reply" data-FromUserId="' +
  2994. n.FromUserId +
  2995. '" data-ToUserId="' +
  2996. n.ToUserId +
  2997. '" data-roleId="' +
  2998. n.F_RoleId +
  2999. '" onclick="resply(this)">回复</span>';
  3000. if(n.IsRead != 1) {
  3001. str +=
  3002. '<span class="reply close_chat" data-index="' +
  3003. n.Id +
  3004. '" onclick="closed(this)">关闭</span>';
  3005. }
  3006. "</div>" + "</a>" + "</div>";
  3007. html.append(str);
  3008. });
  3009. },
  3010. });
  3011. }
  3012. function closed(a) {
  3013. var id = $(a).attr("data-index");
  3014. $.ajax({
  3015. type: "post",
  3016. url: huayi.config.callcenter_url + "Index/CloseChat",
  3017. async: true,
  3018. dataType: "json",
  3019. data: {
  3020. token: $.cookie("token"),
  3021. id: id,
  3022. },
  3023. success: function(data) {
  3024. if(data.total > 0) {
  3025. messages();
  3026. } else {
  3027. layer.msg("关闭消息失败!");
  3028. }
  3029. },
  3030. });
  3031. }
  3032. function resply(a) {
  3033. var userId = $(a).attr("data-FromUserId");
  3034. var toId = $(a).attr("data-ToUserId");
  3035. var roleId = $(a).attr("data-roleId");
  3036. layer.open({
  3037. type: 2,
  3038. content: "replyChat.html?userId=" +
  3039. userId +
  3040. "&roleId=" +
  3041. roleId +
  3042. "&toId=" +
  3043. toId, //iframe的url,no代表不显示滚动条
  3044. title: "回复消息",
  3045. area: ["50%", "60%"], //宽高
  3046. });
  3047. }
  3048. //登陆弹窗函数
  3049. function login_DK() {
  3050. layer.open({
  3051. type: 2,
  3052. content: ["CommonHtml/elasticFrame.html", "no"], //iframe的url,no代表不显示滚动条
  3053. title: "提示",
  3054. area: ["25%", "55%"], //宽高
  3055. });
  3056. }
  3057. // 顶部消息
  3058. function showTopMsgs() {
  3059. $("#top_notices_lists").toggle();
  3060. }
  3061. // 获取顶部消息(只展示未读消息 0未读 1已读)
  3062. function getTopMsgs() {
  3063. helper.init.isload = 0;
  3064. $.getJSON(
  3065. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3066. token: $.cookie("token"),
  3067. smstype: 1,
  3068. },
  3069. function(result) {
  3070. if(result.state.toLowerCase() === "success") {
  3071. helper.init.isload = 1;
  3072. $("#top_notices_lists").empty();
  3073. result = result.data;
  3074. var str = "";
  3075. if(result && result.length) {
  3076. if(isFirstShowTopMsg) {
  3077. $("#top_notices_lists").hide();
  3078. isFirstShowTopMsg = false;
  3079. }
  3080. $("#top_notices_num").text(result.length);
  3081. if(result.length > 99) {
  3082. $("#top_notices_num").text(result.length);
  3083. }
  3084. for(var i = 0; i < result.length; i++) {
  3085. str +=
  3086. '<li class="top_notices_item">' +
  3087. '<span title="' +
  3088. result[i].SMS_Content +
  3089. '" class="top_notices_con">' +
  3090. result[i].SMS_Content +
  3091. "</span>" +
  3092. '<button type="button" class="btn btn-primary btn-sm" onclick="signRead(' +
  3093. result[i].SMS_Id +
  3094. ', event)">未读</button>' +
  3095. "</li>" +
  3096. '<li class="divider"></li>';
  3097. }
  3098. } else {
  3099. str =
  3100. '<li class="top_notices_item">' +
  3101. '<span class="top_notices_con">暂无消息!</span>' +
  3102. "</li>";
  3103. $("#top_notices_num").text(0);
  3104. }
  3105. $("#top_notices_lists").append(str);
  3106. $("#top_notices_lists").find(".divider:last").remove();
  3107. }
  3108. }
  3109. );
  3110. }
  3111. // 标记消息状态
  3112. function signRead(signid, e) {
  3113. e.stopPropagation();
  3114. layer.confirm(
  3115. "确认已读后该条消息将不再提示,请慎重", {
  3116. icon: 7,
  3117. btn: ["确认", "取消"], //按钮
  3118. },
  3119. function(index) {
  3120. $.ajax({
  3121. type: "get",
  3122. url: huayi.config.callcenter_url +
  3123. "InternalMessages/UpdateState",
  3124. dataType: "json",
  3125. async: true,
  3126. data: {
  3127. ids: signid,
  3128. state: 1, //状态,0未读 1已读
  3129. token: $.cookie("token"),
  3130. },
  3131. success: function(data) {
  3132. if(data.state.toLowerCase() === "success") {
  3133. // 更新顶部消息内容和数量
  3134. getTopMsgs();
  3135. $("#top_notices_lists").hide();
  3136. layer.close(index);
  3137. }
  3138. },
  3139. });
  3140. }
  3141. );
  3142. }
  3143. function getnew() {
  3144. helper.init.isload = 0;
  3145. $.getJSON(
  3146. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3147. token: $.cookie("token"),
  3148. smstype: 2,
  3149. },
  3150. function(result) {
  3151. helper.init.isload = 1;
  3152. if(result.state.toLowerCase() === "success") {
  3153. result = result.data;
  3154. var str = "";
  3155. $("#top_notices_lists1").empty();
  3156. if(result && result.length) {
  3157. $(".tan_ping").css("display", "block");
  3158. for(var i = 0; i < result.length; i++) {
  3159. var contant1 = result[i].SMS_Content.split("|")[0];
  3160. if(contant1.length > 68) {
  3161. contant2 = contant1.substr(0, 68) + "...";
  3162. } else {
  3163. contant2 = contant1;
  3164. }
  3165. var contant3 = result[i].SMS_Content.split("|")[1];
  3166. str +=
  3167. '<li class="top_notices_item top_notices_item1">' +
  3168. '<span title="有坐席向您索要关于“' +
  3169. contant1 +
  3170. "”的内容,截止至" +
  3171. contant3 +
  3172. ',请尽快处理" data_id="' +
  3173. result[i].SMS_Id +
  3174. '" class="top_notices_con1">有坐席向您索要关于“' +
  3175. contant2 +
  3176. '”的内容</span><br /><span class="top_notices_con1">截止至<i style="color:red;font-style:normal">' +
  3177. contant3 +
  3178. "</i>,请尽快处理</span>" +
  3179. // '<button type="button" class="btn btn-primary btn-sm" onclick="signRead('+ result[i].SMS_Id +', event)">未读</button>' +
  3180. "</li>" +
  3181. '<li class="divider"></li>';
  3182. }
  3183. } else {
  3184. str =
  3185. '<li class="top_notices_item">' +
  3186. '<span class="top_notices_con">暂无消息!</span>' +
  3187. "</li>";
  3188. }
  3189. $("#top_notices_lists1").append(str);
  3190. }
  3191. }
  3192. );
  3193. }
  3194. $("#know").on("click", function() {
  3195. var data_id = $(".top_notices_con1").attr("data_id");
  3196. Read(data_id, event);
  3197. $(".tan_ping").css("display", "none");
  3198. getnew();
  3199. });
  3200. //跳转索要列表
  3201. $("#chuli").on("click", function() {
  3202. var data_id = $(".top_notices_con1").attr("data_id");
  3203. Read(data_id, event);
  3204. $(".tan_ping").css("display", "none");
  3205. getnew();
  3206. $("iframe:visible")[0].src = "zhiShiKu/askRecords1.html";
  3207. });
  3208. function Read(signid, e) {
  3209. e.stopPropagation();
  3210. $.ajax({
  3211. type: "get",
  3212. url: huayi.config.callcenter_url + "InternalMessages/UpdateState",
  3213. dataType: "json",
  3214. async: true,
  3215. data: {
  3216. ids: signid,
  3217. state: 1, //状态,0未读 1已读
  3218. token: $.cookie("token"),
  3219. },
  3220. success: function(data) {
  3221. if(data.state.toLowerCase() === "success") {
  3222. // 更新顶部消息内容和数量
  3223. getTopMsgs();
  3224. $("#top_notices_lists").hide();
  3225. // layer.close(index);
  3226. }
  3227. },
  3228. });
  3229. }
  3230. // 获取工单数量
  3231. function workcount() {
  3232. $.getJSON(
  3233. huayi.config.callcenter_url + "WorkOrder/GetDWCount", {
  3234. token: $.cookie("token"),
  3235. },
  3236. function(result) {
  3237. if(result.state.toLowerCase() == "success") {
  3238. var data = result.data.DWCount[0];
  3239. $(".YWJD_DCLS").text(data.DaiBan); // 待办事项
  3240. $(".WorkTHCB").text(data.TuiHui); // 退回重办
  3241. $(".workOverdue").text(data.ChaoQi); // 超期工单
  3242. $(".WorkXJDWTH").text(data.XiaJiTH); // 下级单位退回
  3243. $(".WorkYBLTJ").text(data.DaiShenHen); // 待审核下级单位
  3244. $(".WorkTHBJJ").text(data.TuiHuiJuJue); // 退回被拒绝
  3245. $(".WorkYSBJJ").text(data.YanShiJuJue); // 延时被拒绝
  3246. $(".UnsuccessfulLevel2").text(data.YiBsnWeiGuo); // 已办未果
  3247. $(".superviseCommission").text(data.DB); // 督办工单
  3248. }
  3249. }
  3250. );
  3251. }
  3252. function domainPrompt() {
  3253. var content =
  3254. '<div style="padding: 20px; font-size: 30px; line-height: 40px;">为了系统平台的安全考虑,系统登录地址改为:<a href="http://12345rx.zwfw.anyang.gov.cn:9999/home.html" target="block">http://12345rx.zwfw.anyang.gov.cn:9999/home.html</a>,新系统地址5月28日开始正式使用,老系统将于6月5日正式停止访问,请互相转告,谢谢!</div>';
  3255. if(window.location.host === "125.45.12.146:9999") {
  3256. layer.open({
  3257. type: 1,
  3258. title: "提示",
  3259. content: content, //这里content是一个普通的String
  3260. area: ["50%", "50%"],
  3261. });
  3262. }
  3263. }
  3264. $("#hangUpEvaluation").click(function() {
  3265. satisfactionEvaluationFun();
  3266. });
  3267. function satisfactionEvaluationFun() {
  3268. obj.Type = "TurnIvr";
  3269. obj.AgentID = $.cookie("zx_user");
  3270. obj.AgentExten = $.cookie("extno");
  3271. obj.IvrName = "MYD";
  3272. obj.IvrPos = "1";
  3273. Send();
  3274. }
  3275. // 多媒体提示信息
  3276. function multimediaPrompt(roleCode) {
  3277. if(roleCode === "MTDD") {
  3278. $.ajax({
  3279. type: "get",
  3280. url: huayi.config.callcenter_url + "Info/GetMultiCount",
  3281. dataType: "json",
  3282. async: true,
  3283. data: {
  3284. token: $.cookie("token"),
  3285. },
  3286. success: function(data) {
  3287. if(data.state.toLowerCase() === "success") {
  3288. var data = data.data
  3289. var content =
  3290. '<div style="padding: 20px; font-size: 20px; line-height: 40px;"><p><ul>' +
  3291. '<li>当日来信:' + data.lxcount[0].Column1 + '</li>' +
  3292. '<li>退件数量:' + data.thcount[0].Column1 + '</li>' +
  3293. '<li>延期数量:' + data.yscount[0].Column1 + '</li>' +
  3294. '<li>办结数量:' + data.bjcount[0].Column1 + '</li>' +
  3295. '</ul></p></div>';
  3296. layer.open({
  3297. type: 1,
  3298. title: "提示",
  3299. content: content, //这里content是一个普通的String
  3300. area: ["25%", "30%"],
  3301. });
  3302. }
  3303. },
  3304. });
  3305. }
  3306. }
  3307. function getReactionCategory(roleCode, pid = 38) {
  3308. // var roleCode = $.cookie("code");
  3309. // 供暖专员只获取供暖问题
  3310. if(roleCode === "GNZY") {
  3311. pid = 2460;
  3312. } else {
  3313. pid = 38;
  3314. }
  3315. $.get(
  3316. huayi.config.callcenter_url + "Dictionary/GetZTreeNew", {
  3317. token: $.cookie("token"),
  3318. pid: pid,
  3319. },
  3320. function(result) {
  3321. result = $.parseJSON(result);
  3322. var content = JSON.parse(result.data);
  3323. layui.use("dropdown", function() {
  3324. var dropdown = layui.dropdown;
  3325. dropdown.render({
  3326. elem: "#reflectCategory", //可绑定在任意元素中,此处以上述按钮为例
  3327. data: content,
  3328. id: "reflectCategory",
  3329. //菜单被点击的事件
  3330. click: function(obj) {
  3331. $("#reflectCategory").val(obj.title);
  3332. $("#PID").val(obj.id);
  3333. },
  3334. });
  3335. });
  3336. }
  3337. );
  3338. }
  3339. function getSearchReactionCategory(key) {
  3340. $("#reflectCategoryList").empty();
  3341. $.get(
  3342. huayi.config.callcenter_url + "Dictionary/GetKeyListNew", {
  3343. token: $.cookie("token"),
  3344. key: key,
  3345. },
  3346. function(result) {
  3347. result = $.parseJSON(result);
  3348. if(result.state.toLowerCase() === "success") {
  3349. var content = result.data;
  3350. if(content.length > 0) {
  3351. content.forEach(function(e, i) {
  3352. $(
  3353. "<li index='" +
  3354. e.id +
  3355. "' indexName='" +
  3356. e.name +
  3357. "'>" +
  3358. e.names +
  3359. "</li>"
  3360. ).appendTo("#reflectCategoryList");
  3361. });
  3362. } else {
  3363. $("<li index='' indexName=''>没有相关数据</li>").appendTo(
  3364. "#reflectCategoryList"
  3365. );
  3366. }
  3367. }
  3368. }
  3369. );
  3370. }
  3371. function debounce(fun, delay) {
  3372. return function(args) {
  3373. var that = this;
  3374. var _args = args;
  3375. clearTimeout(fun.id);
  3376. fun.id = setTimeout(function() {
  3377. fun.call(that, _args);
  3378. }, delay);
  3379. };
  3380. }
  3381. // 监听浏览器关闭
  3382. window.onunload = function(e) {
  3383. logout();
  3384. return;
  3385. };
  3386. //获取知识库消息
  3387. setInterval(getnew, 180000);