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  1. <!DOCTYPE html>
  2. <html>
  3. <head>
  4. <meta charset="UTF-8" />
  5. <title>工单查询</title>
  6. <script src="../Script/Common/huayi.load.js"></script>
  7. <link rel="stylesheet" href="../css/bootstrap-select.css" />
  8. <script src="../Script/Common/huayi.config.js"></script>
  9. <link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
  10. <link rel="stylesheet" href="../css/init.css" />
  11. <link rel="stylesheet" href="../js/layui/css/layui.css">
  12. <link rel="stylesheet" href="../css/WorkOrder/WorkOrderList.css">
  13. </head>
  14. <body class="gray-bg">
  15. <div class="wrapper wrapper-content animated fadeInRight">
  16. <div class="daoHang clearfix">
  17. <div class="dhLeft">
  18. <sapn>
  19. <i class="syIcon"></i>位置:
  20. <a href="javaScript:;" id="ReIndex">首页</a>&gt;
  21. <a href="javaScript:;">工单处理</a>&gt;
  22. <a href="" class="nowPosition">已办未果</a>
  23. </sapn>
  24. </div>
  25. <div class="dhRight">
  26. <a href="" title="刷新"><i class="fa fa-refresh"></i></a>
  27. </div>
  28. </div>
  29. <div style="padding: 10px" class="tj_content clearFix">
  30. <div style="padding: 10px" class="tj_content clearFix">
  31. <div>
  32. <span>【搜索信息】</span>
  33. <div class="box_content">
  34. <table id="sqzx" style="width: 100%" border="0" cellspacing="0" cellpadding="0">
  35. <tr>
  36. <th>工单来源:</th>
  37. <td>
  38. <select class="form-control" id="source"></select>
  39. </td>
  40. <th>来电号码:</th>
  41. <td>
  42. <input type="text" id="tel" class="form-control" placeholder="请输入来电号码" />
  43. </td>
  44. <th>来电时间:</th>
  45. <td colspan="3">
  46. <input id="starttime" class="photo x-color laydate-icon" type="text"
  47. autocomplete="off" style="height: 35px;" />-<input id="endtime"
  48. class="photo x-color laydate-icon" type="text" autocomplete="off"
  49. style="height: 35px;" />
  50. </td>
  51. </tr>
  52. <tr>
  53. <th>事项编号:</th>
  54. <td>
  55. <input type="text" placeholder="输入工单号" id="wids" class="form-control" />
  56. </td>
  57. <th><span class="nameJustified">来电人:</span></th>
  58. <td>
  59. <input type="text" id="name" class="form-control" autocomplete="off" />
  60. </td>
  61. <th>办理时间:</th>
  62. <td colspan="3">
  63. <input id="dealstarttime" class="photo x-color laydate-icon" type="text"
  64. autocomplete="off" style="height: 35px;" />-<input id="dealstrendtime"
  65. class="photo x-color laydate-icon" type="text" autocomplete="off"
  66. style="height: 35px;" />
  67. </td>
  68. </tr>
  69. <tr>
  70. <th>工单标题:</th>
  71. <td>
  72. <input type="text" placeholder="输入工单标题" id="workOrderTitle" class="form-control" />
  73. </td>
  74. <th>受话坐席:</th>
  75. <td>
  76. <select id="ZX" name="select" class="selectpicker show-tick form-control" multiple
  77. data-live-search="true">
  78. <option value="">请选择坐席</option>
  79. </select>
  80. </td>
  81. <th>反映区域:</th>
  82. <td>
  83. <select class="form-control Min-width" id="sourceAreas"></select>
  84. </td>
  85. <td></td>
  86. <td></td>
  87. </tr>
  88. <tr>
  89. <th>来电内容:</th>
  90. <td>
  91. <input type="text" placeholder="输入来电内容" id="workOrderContent"
  92. class="form-control" />
  93. </td>
  94. <th><span class="nameJustified">审核员:</span></th>
  95. <td>
  96. <select id="yardman" name="select" class="selectpicker show-tick form-control"
  97. multiple data-live-search="true">
  98. <option value="">
  99. 请选择调度员
  100. </option>
  101. </select>
  102. </td>
  103. <th>处理类型:</th>
  104. <td>
  105. <select class="form-control Min-width" id="dealtype">
  106. <option value="">请选择</option>
  107. <option value="0">网络转派</option>
  108. <option value="1">当即办理</option>
  109. </select>
  110. </td>
  111. </tr>
  112. <tr>
  113. <th>办理结果:</th>
  114. <td>
  115. <input type="text" placeholder="输入办理结果" id="workOrderProcessingResult"
  116. class="form-control" />
  117. </td>
  118. <th>工单状态:</th>
  119. <td>
  120. <select name="" id="state" class="form-control">
  121. <option selected="selected" value="">
  122. 请选择
  123. </option>
  124. <option value="0">新工单</option>
  125. <option value="1">待交办</option>
  126. <!-- <option value="10">待审核</option> -->
  127. <option value="2">待查收</option>
  128. <option value="3">
  129. 退回审核中
  130. </option>
  131. <option value="4">办理中</option>
  132. <option value="5">
  133. 延时审核中
  134. </option>
  135. <option value="6">已办理</option>
  136. <!-- <option value="7">已回访</option> -->
  137. <option value="11">
  138. 重办待交办
  139. </option>
  140. <option value="13">重办驳回</option>
  141. <option value="8">重办中</option>
  142. <option value="9">已结案</option>
  143. </select>
  144. </td>
  145. <th>来电类型:</th>
  146. <td>
  147. <select class="form-control Min-width" id="type"></select>
  148. <botton class="btns Seach">搜索</botton>
  149. </td>
  150. </tr>
  151. <tr>
  152. <th>承办单位:</th>
  153. <td style="position: relative">
  154. <div class="inpBox">
  155. <input type="text" class="inps" onkeyup="darptSearch()" />
  156. <i class="Cleans fa fa-close"></i>
  157. <i class="xl xl_one"></i>
  158. <div class="addTree xlAdd">
  159. <ul id="addTreeDemo" class="ztree"></ul>
  160. </div>
  161. </div>
  162. <div class="selDpart1">
  163. <ul id="sponsor"></ul>
  164. </div>
  165. </td>
  166. <th>反映类别:</th>
  167. <td style="position: relative;">
  168. <div class="inpBox">
  169. <input type="text" class="inpsReactionCategory" />
  170. <input type="hidden" id="keyid" />
  171. <i class="CleansReactionCategory fa fa-close"></i>
  172. <i class="xlReactionCategory xl_one"></i>
  173. <div class="addTreeReactionCategory xlAddReactionCategory">
  174. <ul id="addTreeDemoReactionCategory" class="ztree"></ul>
  175. </div>
  176. </div>
  177. </td>
  178. <th>是否公开:</th>
  179. <td>
  180. <select id="isopen" class="form-control Min-width" name="select">
  181. <option value="">
  182. 请选择是否公开
  183. </option>
  184. <option value="0">
  185. 未公开
  186. </option>
  187. <option value="1">
  188. 已公开
  189. </option>
  190. </select>
  191. <botton class="btns Export">导出</botton>
  192. </td>
  193. </tr>
  194. <tr>
  195. <th>三方通话:</th>
  196. <td>
  197. <select id="threeWayCall" class="form-control" name="select">
  198. <option value="">
  199. 请选择是否三方通话
  200. </option>
  201. <option value="1">
  202. </option>
  203. <option value="0">
  204. </option>
  205. </select>
  206. </td>
  207. <th>分管领导:</th>
  208. <td>
  209. <select id="leaderCharge" class="form-control" name="select">
  210. <option value="">
  211. 请选择
  212. </option>
  213. <option value="省长">
  214. 省长
  215. </option>
  216. <option value="市长">
  217. 市长
  218. </option>
  219. </select>
  220. </td>
  221. <th>查询类型:</th>
  222. <td>
  223. <select id="islike" class="form-control Min-width" name="select">
  224. <option value="1">
  225. 模糊查询
  226. </option>
  227. <option value="0">
  228. 精确查询
  229. </option>
  230. </select>
  231. </td>
  232. </tr>
  233. </table>
  234. </div>
  235. </div>
  236. <div>
  237. <ul class="nav nav-tabs ul_tab" role="tablist">
  238. <li class="active">
  239. <a>未追加回复</a>
  240. </li>
  241. <li>
  242. <a>已追加回复</a>
  243. </li>
  244. </ul>
  245. <div style="width: 100%; padding: 10px">
  246. <table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams"
  247. data-pagination="true">
  248. <thead>
  249. <tr>
  250. <th data-formatter="serialNumber" data-align="center">
  251. 序号
  252. </th>
  253. <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">
  254. 工单单号
  255. </th>
  256. <th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">
  257. 诉求标题
  258. </th>
  259. <th data-field="DeptName" data-align="center">
  260. 承办单位
  261. </th>
  262. <!-- <th data-field="OtherDeptName" data-align="center">
  263. 协办单位
  264. </th> -->
  265. <th data-field="UserName" data-align="center">
  266. 受理人
  267. </th>
  268. <th data-field="F_WorkState" data-align="center" data-formatter="States">
  269. 办理状态
  270. </th>
  271. <th data-field="OverState" data-formatter="OverTime" data-align="center">
  272. 时限
  273. </th>
  274. <th data-field="LimitTime" data-formatter="BanTime" data-align="center">
  275. 办理时限
  276. </th>
  277. <!--<th data-field="FilePath" data-formatter="setCode" data-align="center">
  278. 录音
  279. </th>-->
  280. <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">
  281. 操作
  282. </th>
  283. </tr>
  284. </thead>
  285. <tbody class="list"></tbody>
  286. </table>
  287. </div>
  288. </div>
  289. </div>
  290. </div>
  291. <!--下载框-->
  292. <div class="t-shade lyxz">
  293. <div class="shade_k">
  294. <div class="shade_title">
  295. <span>录音播放与下载<srong class="cknum"></srong></span>
  296. <span class="setwin gbly"><a>x</a></span>
  297. </div>
  298. <div class="shade_content">
  299. <div class="Ly_box audiojs"></div>
  300. </div>
  301. </div>
  302. </div>
  303. <input type="hidden" id="PID" />
  304. <input type="hidden" id="Dpment" />
  305. </div>
  306. <script src="../js/layui/layui.js"></script>
  307. <script src="../js/bootstrap-select.js"></script>
  308. <script src="../css/laydate/laydate.js"></script>
  309. <script src="../My97DatePicker/WdatePicker.js"></script>
  310. <script src="../js/zTree/jquery.ztree.core.js"></script>
  311. <script src="../js/search/screen.js"></script>
  312. <script src="../js/WorkOrder/WorkOrderList.js"></script>
  313. <script>
  314. var isproresult = 1
  315. $(document).ready(function () {
  316. var wid = helper.request.queryString("wid");
  317. if (wid) {
  318. $("#tel").val(wid);
  319. load();
  320. }
  321. laydate.skin('blue');
  322. laydate({
  323. elem: '#starttime',
  324. event: 'focus',
  325. istime: true,
  326. format: 'YYYY-MM-DD hh:mm:ss'
  327. });
  328. laydate({
  329. elem: '#endtime',
  330. event: 'focus',
  331. istime: true,
  332. format: 'YYYY-MM-DD hh:mm:ss'
  333. });
  334. $('.ul_tab li').click(function () {
  335. $(this).addClass("active").siblings().removeClass("active");
  336. var index = $(this).index();
  337. if (index === 0) {
  338. isproresult = 1;
  339. } else if (isproresult === 1) {
  340. isproresult = 2;
  341. }
  342. load();
  343. })
  344. load();
  345. });
  346. //关闭录音弹出
  347. $(".gbly").click(function () {
  348. $(".lyxz").removeClass("cx");
  349. $("audio")[0].pause();
  350. });
  351. $("#orderlist").on("click-row.bs.table", function (e, row, ele) {
  352. $(".success").removeClass("success"); //去除之前选中的行的,选中样式
  353. $(ele).addClass("success"); //添加当前选中的 success样式用于区别
  354. });
  355. //获取查询信息
  356. function load() {
  357. //坐席
  358. var usercodeID = "";
  359. var usercode_ = $("#ZX").val(); //坐席
  360. if (usercode_ != null) {
  361. $(usercode_).each(function (i, n) {
  362. var obj1 = "";
  363. obj1 = n + ",";
  364. usercodeID += obj1;
  365. });
  366. } else {
  367. usercodeID = "";
  368. }
  369. // 调度员
  370. var ddusercodeID = "";
  371. var ddusercode_ = $("#yardman").val(); //坐席
  372. if (ddusercode_ != null) {
  373. $(ddusercode_).each(function (i, n) {
  374. var obj2 = "";
  375. obj2 = n + ",";
  376. ddusercodeID += obj2;
  377. });
  378. } else {
  379. ddusercodeID = "";
  380. }
  381. //先销毁表格
  382. $("#orderlist").bootstrapTable("destroy");
  383. //初始化表格,动态从服务器加载数据
  384. $("#orderlist").bootstrapTable({
  385. method: "get", //使用get请求到服务器获取数据
  386. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  387. contentType: "application/x-www-form-urlencoded",
  388. striped: true, //表格显示条纹
  389. pagination: true, //启动分页
  390. pageSize: 10, //每页显示的记录数
  391. pageNumber: 1, //当前第几页
  392. pageList: [10, 20, 50, 100], //记录数可选列表
  393. search: false, //是否启用查询
  394. showColumns: false, //显示下拉框勾选要显示的列
  395. showRefresh: false, //显示刷新按钮
  396. sidePagination: "server", //表示服务端请求
  397. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  398. //设置为limit可以获取limit, offset, search, sort, order
  399. queryParamsType: "undefined",
  400. queryParams: function queryParams(params) {
  401. //设置查询参数
  402. //alert(params.pageNumber)
  403. var param = {
  404. page: params.pageNumber,
  405. pagesize: params.pageSize,
  406. isproresult: isproresult, // 已办未果
  407. workid: $("#wids").val(),
  408. // state: $("#state").val(), //=工单状态
  409. state: 6, //=工单状态
  410. type: $("#type").val(), //=工单类型
  411. //bigtype: $("#bigtype").val(), //=大类别
  412. //smalltype: $("#smalltype").val(), //=小类别
  413. key: $("#key").val(), //=关键字
  414. tel: $("#tel").val(), //=客户电话
  415. name: $("#name").val(), //=客户名称
  416. usercode: usercodeID, //=坐席工号
  417. ddusercode: ddusercodeID,
  418. keyid: $("#keyid").val(), //=关键词id
  419. source: $("#source").val(), //=来源&
  420. starttime: $("#starttime").val(), //=开始时间
  421. endtime: $("#endtime").val(), //=结束时间
  422. deptid: $("#PID").val(),
  423. type: $("#type").val(),
  424. dealtype: $("#dealtype").val(),
  425. sourcearea: $("#sourceAreas").val(), //区域
  426. ComTitle: $("#workOrderTitle").val().replace(/\s+/g, ""), // 工单标题
  427. ComContent: $("#workOrderContent").val().replace(/\s+/g, ""), // 工单内容
  428. Result: $("#workOrderProcessingResult").val().replace(/\s+/g, ""), // 办理结果
  429. dealstarttime: $("#dealstarttime").val(), //办理开始时间
  430. dealstrendtime: $("#dealstrendtime").val(), //办理结束时间
  431. isopen: $("#isopen").val(), // 是否公开
  432. business: $("#threeWayCall").val(), // 三方通话
  433. splituser: $("#leaderCharge").val(), // 分管领导
  434. islike: $("#islike").val(), // 查询类型
  435. jianhang: 1, // 多媒体
  436. token: $.cookie("token"),
  437. };
  438. return param;
  439. },
  440. onLoadSuccess: function (data) {
  441. //加载成功时执行
  442. // layer.msg("加载成功");
  443. //console.log(data);
  444. },
  445. onLoadError: function () {
  446. //加载失败时执行
  447. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  448. },
  449. });
  450. }
  451. //状态
  452. function States(val, row) {
  453. var html = "";
  454. switch (val + "") {
  455. case "0":
  456. html = "新工单";
  457. if (row.F_IsReturn == 1) {
  458. html = "新工单(回退)";
  459. }
  460. break;
  461. case "1":
  462. html = "待交办";
  463. break;
  464. case "2":
  465. html = '<span style="color:#FF0000;">待查收</span>';
  466. break;
  467. case "3":
  468. html = "退回审核中";
  469. break;
  470. case "4":
  471. html = "办理中";
  472. break;
  473. case "5":
  474. html = "延时审核";
  475. break;
  476. case "6":
  477. html = "已办理";
  478. break;
  479. case "7":
  480. html = "已回访";
  481. break;
  482. case "8":
  483. html = "重办中";
  484. break;
  485. case "9":
  486. html = "已结案";
  487. break;
  488. case "10":
  489. html = "待审核";
  490. break;
  491. case "11":
  492. html = "重办待交办";
  493. break;
  494. // case '12':
  495. // html = '待审核';
  496. // break;
  497. case "13":
  498. html = "重办驳回";
  499. break;
  500. }
  501. return html;
  502. }
  503. //音频
  504. function setCode(val) {
  505. if (val) {
  506. return (
  507. '<div class="imgs" style="cursor: pointer;">' +
  508. '<img src="../img/vice.png" alt="" onclick= "helper.luyin.view(this)" item="' +
  509. val +
  510. '" />' +
  511. "</div>"
  512. );
  513. } else {
  514. return "";
  515. }
  516. }
  517. //编号
  518. function serialNumber(val, row, index) {
  519. return index + 1;
  520. }
  521. function GetCont(val) {
  522. if (val) {
  523. var str = "<div ";
  524. if (val.length > 10) {
  525. str = str + ' title="' + val + '" ';
  526. val = val.substr(0, 10) + "...";
  527. }
  528. return str + ">" + val + "</div>";
  529. } else {
  530. return "";
  531. }
  532. }
  533. //操作
  534. function Dispose(val, row) {
  535. var Rows = row.Buttons;
  536. var html = "";
  537. for (var i = 0; i < Rows.length; i++) {
  538. var html1 = huayi.config.arr[Rows[i].key * 1 - 1];
  539. if (html1) {
  540. html1 = html1.replace("data", val);
  541. html1 = html1.replace("isProtect", row.F_IsProtect);
  542. html1 = html1.replace("row", row.F_MainDeptId);
  543. }
  544. html += html1;
  545. }
  546. return html;
  547. }
  548. //时限
  549. function OverTime(val, row) {
  550. if (val == 1) {
  551. return (
  552. '<div class="" style="cursor: pointer;">' +
  553. '<span class="Greens">' +
  554. row.GapTime +
  555. "</span>" +
  556. "</div>"
  557. );
  558. } else if (val == 2) {
  559. return (
  560. '<div class="" style="cursor: pointer;">' +
  561. '<span class="Yellows">' +
  562. row.GapTime +
  563. "</span>" +
  564. "</div>"
  565. );
  566. } else if (val == 3) {
  567. return (
  568. '<div class="" style="cursor: pointer;">' +
  569. '<span class="Reds">' +
  570. row.GapTime +
  571. "</span>" +
  572. "</div>"
  573. );
  574. }
  575. }
  576. //办理时限
  577. function BanTime(val) {
  578. if (val) {
  579. var time = val.substring(0, val.indexOf(" "));
  580. return (
  581. '<div class="" style="cursor: pointer;">' +
  582. "<span>" +
  583. time +
  584. "</span>" +
  585. "</div>"
  586. );
  587. }
  588. }
  589. //派单
  590. function pd(str) {
  591. layer.open({
  592. type: 2,
  593. content: "../CommonHtml/handle.html?wid=" + str, //iframe的url,no代表不显示滚动条
  594. title: "办理工单",
  595. area: ["87%", "80%"], //宽高
  596. });
  597. }
  598. //处理审核
  599. function auditdeal(str) {
  600. layer.open({
  601. type: 2,
  602. content: "../CommonHtml/processing_audit.html?wid=" + str, //iframe的url,no代表不显示滚动条
  603. title: "处理审核",
  604. area: ["80%", "80%"], //宽高
  605. });
  606. }
  607. //编辑
  608. function bj(str) {
  609. layer.open({
  610. type: 2,
  611. content: "../CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  612. title: "编辑工单",
  613. area: ["96%", "80%"], //宽高
  614. });
  615. }
  616. //删除
  617. function move(str) {
  618. layer.confirm(
  619. "确定删除工单?", {
  620. btn: ["是", "否"], //按钮
  621. },
  622. function () {
  623. $.post(
  624. huayi.config.callcenter_url +
  625. "WorkOrder/DelWorkOrder", {
  626. ids: str,
  627. token: $.cookie("token"),
  628. },
  629. function (result) {
  630. result = JSON.parse(result);
  631. if (result.state.toLowerCase() == "success") {
  632. debugger;
  633. layer.msg("删除成功");
  634. $("#orderlist").bootstrapTable("refresh");
  635. }
  636. }
  637. );
  638. }
  639. );
  640. }
  641. //提交
  642. function tj(str) {
  643. layer.confirm(
  644. "确定要提交工单么?", {
  645. btn: ["确定", "取消"], //按钮
  646. },
  647. function () {
  648. //请求后台数据
  649. /*发送请求*/
  650. $.post(
  651. huayi.config.callcenter_url +
  652. "WorkOrder/SubmitWorkOrder", {
  653. ids: str,
  654. token: $.cookie("token"),
  655. },
  656. function (result) {
  657. result = JSON.parse(result);
  658. if (result.state.toLowerCase() == "success") {
  659. layer.msg("提交成功");
  660. $("#orderlist").bootstrapTable("refresh");
  661. //load();
  662. }
  663. }
  664. );
  665. }
  666. );
  667. }
  668. //交办
  669. function jb(str) {
  670. layer.open({
  671. type: 2,
  672. content: "../CommonHtml/jiaoban.html?wid=" + str, //iframe的url,no代表不显示滚动条
  673. title: "工单交办",
  674. area: ["87%", "80%"], //宽高
  675. });
  676. }
  677. //领导批示
  678. function lader(str) {
  679. layer.open({
  680. type: 2,
  681. content: "../CommonHtml/Leader.html?wid=" + str, //iframe的url,no代表不显示滚动条
  682. title: "领导批示",
  683. area: ["60%", "80%"], //宽高
  684. });
  685. }
  686. //市长批示
  687. function city(str) {
  688. layer.open({
  689. type: 2,
  690. content: "../CommonHtml/shizhang.html?wid=" + str, //iframe的url,no代表不显示滚动条
  691. title: "市长批示",
  692. area: ["60%", "80%"], //宽高
  693. });
  694. }
  695. //办理
  696. function bl(str, isProtect) {
  697. layer.open({
  698. type: 2,
  699. content: "../CommonHtml/banli.html?wid=" +
  700. str +
  701. "&isProtect=" +
  702. isProtect, //iframe的url,no代表不显示滚动条
  703. title: "办理工单",
  704. area: ["60%", "80%"], //宽高
  705. });
  706. }
  707. //督办
  708. function Supervision(str) {
  709. layer.open({
  710. type: 2,
  711. content: "../CommonHtml/Supervision_.html?wid=" +
  712. str +
  713. "&type=1", //iframe的url,no代表不显示滚动条
  714. title: "督办",
  715. area: ["60%", "80%"], //宽高
  716. });
  717. }
  718. //督查
  719. function Supervision_(str) {
  720. layer.open({
  721. type: 2,
  722. content: "../CommonHtml/Supervision_.html?wid=" +
  723. str +
  724. "&type=2", //iframe的url,no代表不显示滚动条
  725. title: "监察",
  726. area: ["60%", "80%"], //宽高
  727. });
  728. }
  729. //审核
  730. function audit(str) {
  731. layer.open({
  732. type: 2,
  733. content: "../CommonHtml/AuditDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  734. title: "审核",
  735. area: ["60%", "80%"], //宽高
  736. });
  737. }
  738. //转督办
  739. function zdb(str, row) {
  740. layer.open({
  741. type: 2,
  742. content: "../CommonHtml/superTrunl.html?wid=" +
  743. str +
  744. "&depId=" +
  745. row, //iframe的url,no代表不显示滚动条
  746. title: "督办工单",
  747. area: ["60%", "80%"], //宽高
  748. });
  749. }
  750. //不督办
  751. function ndb(str) {
  752. layer.confirm(
  753. "确定督办吗?", {
  754. btn: ["是", "否"], //按钮
  755. },
  756. function () {
  757. $.post(
  758. huayi.config.callcenter_url +
  759. "WorkOrder/RemindWorkOrder", {
  760. workorderid: str,
  761. type: 1,
  762. state: 2,
  763. token: $.cookie("token"),
  764. },
  765. function (result) {
  766. result = JSON.parse(result);
  767. if (result.state.toLowerCase() == "success") {
  768. layer.msg("操作成功");
  769. //load();
  770. $("#orderlist").bootstrapTable("refresh");
  771. }
  772. }
  773. );
  774. }
  775. );
  776. }
  777. //强制结案
  778. function StrongLawsuit(str) {
  779. layer.open({
  780. type: 2,
  781. content: "../CommonHtml/StrongLawsuit.html?wid=" + str, //iframe的url,no代表不显示滚动条
  782. title: "强制结案",
  783. area: ["60%", "80%"], //宽高
  784. });
  785. }
  786. //回退BackDtail
  787. function BackDtail(str) {
  788. layer.open({
  789. type: 2,
  790. content: "../CommonHtml/BackDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  791. title: "工单督办",
  792. area: ["60%", "80%"], //宽高
  793. });
  794. }
  795. //查收
  796. function cs(str) {
  797. layer.confirm(
  798. "确定要查收?", {
  799. btn: ["是", "否"], //按钮
  800. },
  801. function () {
  802. $.post(
  803. huayi.config.callcenter_url +
  804. "WorkOrder/ReceiveWorkOrder", {
  805. workorderid: str,
  806. token: $.cookie("token"),
  807. },
  808. function (result) {
  809. result = JSON.parse(result);
  810. if (result.state.toLowerCase() == "success") {
  811. layer.msg("查收成功");
  812. //load();
  813. $("#orderlist").bootstrapTable("refresh");
  814. }
  815. }
  816. );
  817. }
  818. );
  819. }
  820. //收回
  821. function sh(str) {
  822. layer.confirm(
  823. "确定要回收?", {
  824. btn: ["是", "否"], //按钮
  825. },
  826. function () {
  827. $.post(
  828. huayi.config.callcenter_url +
  829. "WorkOrder/TakeBackWorkOrder", {
  830. workorderid: str,
  831. token: $.cookie("token"),
  832. },
  833. function (result) {
  834. result = JSON.parse(result);
  835. if (result.state.toLowerCase() == "success") {
  836. layer.msg("回收");
  837. //load();
  838. $("#orderlist").bootstrapTable("refresh");
  839. }
  840. }
  841. );
  842. }
  843. );
  844. }
  845. //强制回收
  846. function recycles() {
  847. layer.confirm("确定要强制退回吗?", {
  848. btn: ["是", "否"], //按钮
  849. });
  850. }
  851. //退回申请
  852. function th(str) {
  853. layer.open({
  854. type: 2,
  855. content: "../CommonHtml/tuihuisq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  856. title: "申请退回工单",
  857. area: ["60%", "80%"], //宽高
  858. });
  859. }
  860. //审核退回申请
  861. function shth(str) {
  862. layer.open({
  863. type: 2,
  864. content: "../CommonHtml/shth.html?wid=" + str, //iframe的url,no代表不显示滚动条
  865. title: "审核退回申请",
  866. area: ["60%", "80%"], //宽高
  867. });
  868. }
  869. //申请延时
  870. function ys(str) {
  871. layer.open({
  872. type: 2,
  873. content: "../CommonHtml/Timesq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  874. title: "申请延时",
  875. area: ["60%", "80%"], //宽高
  876. });
  877. }
  878. //审核申请延时
  879. function shys(str) {
  880. layer.open({
  881. type: 2,
  882. content: "../CommonHtml/shTime.html?wid=" + str, //iframe的url,no代表不显示滚动条
  883. title: "审核延时申请",
  884. area: ["60%", "80%"], //宽高
  885. });
  886. }
  887. //诉求回访
  888. function hf(str) {
  889. layer.open({
  890. type: 2,
  891. content: "../CommonHtml/Back.html?wid=" + str, //iframe的url,no代表不显示滚动条
  892. title: "工单回访",
  893. area: ["60%", "80%"], //宽高
  894. });
  895. }
  896. //重办工单
  897. function cb(str) {
  898. layer.open({
  899. type: 2,
  900. content: "../CommonHtml/Cb.html?wid=" + str, //iframe的url,no代表不显示滚动条
  901. title: "重办工单",
  902. area: ["60%", "80%"], //宽高
  903. });
  904. }
  905. //驳回重办
  906. function bhcb(str) {
  907. //回退BackDtail
  908. layer.open({
  909. type: 2,
  910. content: "../CommonHtml/rejectionCB.html?wid=" + str, //iframe的url,no代表不显示滚动条
  911. title: "驳回重办",
  912. area: ["60%", "80%"], //宽高
  913. });
  914. }
  915. //提交重办
  916. function tjcb(str) {
  917. layer.open({
  918. type: 2,
  919. content: "../CommonHtml/reasonCB.html?wid=" + str, //iframe的url,no代表不显示滚动条
  920. title: "提交重办",
  921. area: ["50%", "40%"], //宽高
  922. });
  923. // layer.confirm('确认提交重办吗?', {
  924. // btn: ['是', '否'] //按钮
  925. // }, function () {
  926. // $.post(huayi.config.callcenter_url + 'WorkOrder/SubReloadWorkOrder', {
  927. // ids: str,
  928. // "token": $.cookie("token")
  929. // }, function(result) {
  930. // result = JSON.parse(result);
  931. // if(result.state.toLowerCase() == "success") {
  932. // layer.msg("操作成功");
  933. // //load();
  934. // $("#orderlist").bootstrapTable('refresh');
  935. // }
  936. // })
  937. // });
  938. }
  939. //结案
  940. function Lawsuit(str) {
  941. layer.open({
  942. type: 2,
  943. content: "../CommonHtml/lawsuits.html?wid=" + str, //iframe的url,no代表不显示滚动条
  944. title: "诉求单结案",
  945. area: ["60%", "80%"], //宽高
  946. });
  947. }
  948. //上传文件
  949. function upload() {
  950. if (document.getElementById("upFile").files.length > 0) {
  951. var formData = new FormData();
  952. formData.append(
  953. "upFile",
  954. document.getElementById("upFile").files[0]
  955. );
  956. formData.append("token", $.cookie("token"));
  957. $.ajax({
  958. url: huayi.config.callcenter_url +
  959. "/WorkOrder/UploadFile",
  960. type: "POST",
  961. data: formData,
  962. /**
  963. *必须false才会自动加上正确的Content-Type
  964. */
  965. contentType: false,
  966. /**
  967. * 必须false才会避开jQuery对 formdata 的默认处理
  968. * XMLHttpRequest会对 formdata 进行正确的处理
  969. */
  970. processData: false,
  971. success: function (result) {
  972. document.getElementById(
  973. "upFile"
  974. ).outerHTML = document.getElementById(
  975. "upFile"
  976. ).outerHTML;
  977. $("#upFile").change(function () {
  978. upload();
  979. });
  980. var r = $.parseJSON(result);
  981. if (r.state.toLowerCase() == "success") {
  982. $(".fjnr").text(r.data);
  983. $("#scfj").show();
  984. }
  985. },
  986. });
  987. } else {
  988. layer.confirm("请上传文件!", {
  989. btn: ["确定"],
  990. });
  991. }
  992. }
  993. //来源
  994. function LY(obj) {
  995. obj.empty();
  996. obj.append(
  997. '<option selected="selected" value="">请选择</option>'
  998. );
  999. $.getJSON(
  1000. huayi.config.callcenter_url +
  1001. "Dictionary/GetDicValueListById", {
  1002. token: $.cookie("token"),
  1003. id: 1,
  1004. },
  1005. function (data) {
  1006. if (data.state.toLowerCase() == "success") {
  1007. var content = data.data;
  1008. $(content).each(function (i, n) {
  1009. $(
  1010. "<option value='" +
  1011. n.F_ValueId +
  1012. "'>" +
  1013. n.F_Value +
  1014. "</option>"
  1015. ).appendTo(obj);
  1016. });
  1017. }
  1018. }
  1019. );
  1020. }
  1021. //类别
  1022. function LB(obj) {
  1023. obj.empty();
  1024. obj.append(
  1025. '<option selected="selected" value="">请选择</option>'
  1026. );
  1027. $.getJSON(
  1028. huayi.config.callcenter_url +
  1029. "Dictionary/GetDicValueListById", {
  1030. token: $.cookie("token"),
  1031. id: 2,
  1032. },
  1033. function (data) {
  1034. if (data.state.toLowerCase() == "success") {
  1035. var content = data.data;
  1036. $(content).each(function (i, n) {
  1037. $(
  1038. "<option value='" +
  1039. n.F_ValueId +
  1040. "'>" +
  1041. n.F_Value +
  1042. "</option>"
  1043. ).appendTo(obj);
  1044. });
  1045. }
  1046. }
  1047. );
  1048. }
  1049. // 主题
  1050. function ZT(obj) {
  1051. obj.empty();
  1052. obj.append(
  1053. '<option selected="selected" value="">请选择</option>'
  1054. );
  1055. $.getJSON(
  1056. huayi.config.callcenter_url +
  1057. "Dictionary/GetDicValueListById", {
  1058. token: $.cookie("token"),
  1059. id: 3,
  1060. },
  1061. function (data) {
  1062. if (data.state.toLowerCase() == "success") {
  1063. var content = data.data;
  1064. $(content).each(function (i, n) {
  1065. $(
  1066. "<option value='" +
  1067. n.F_ValueId +
  1068. "'>" +
  1069. n.F_Value +
  1070. "</option>"
  1071. ).appendTo(obj);
  1072. });
  1073. }
  1074. }
  1075. );
  1076. }
  1077. function tree() {
  1078. $.get(
  1079. huayi.config.callcenter_url + "Department/GetDeptList", {
  1080. token: $.cookie("token"),
  1081. // "pid": pid
  1082. },
  1083. function (result) {
  1084. result = $.parseJSON(result);
  1085. $.fn.zTree.init(
  1086. $("#addTreeDemo"),
  1087. setting1,
  1088. result.data
  1089. ); //实例化树形图
  1090. }
  1091. );
  1092. }
  1093. var setting1 = {
  1094. data: {
  1095. key: {
  1096. name: "F_DeptName",
  1097. },
  1098. simpleData: {
  1099. enable: true,
  1100. idKey: "F_DeptId",
  1101. pIdKey: "F_PartentId",
  1102. rootPId: 0,
  1103. },
  1104. },
  1105. callback: {
  1106. onClick: zTreeOnClick,
  1107. },
  1108. };
  1109. function zTreeOnClick(event, treeId, treeNode) {
  1110. if (treeNode.level >= 2) {
  1111. $(".inps").val(treeNode.F_DeptName);
  1112. $("#PID").val(treeNode.F_DeptId);
  1113. $("#Dpment").val(treeNode.F_DeptId);
  1114. $(".Cleans").show();
  1115. }
  1116. }
  1117. function Close() {
  1118. $(".lyxz").removeClass("cx");
  1119. if ($("audio").length > 0) {
  1120. $("audio")[0].pause();
  1121. }
  1122. }
  1123. $(".exportFile").click(function () {
  1124. var usercode_ = $("#ZX").val(); //坐席
  1125. if (usercode_ != null) {
  1126. $(usercode_).each(function (i, n) {
  1127. var obj1 = "";
  1128. obj1 = n + ",";
  1129. usercodeID += obj1;
  1130. });
  1131. } else {
  1132. usercodeID = "";
  1133. }
  1134. // 调度员
  1135. var ddusercodeID = "";
  1136. var ddusercode_ = $("#yardman").val(); //坐席
  1137. if (ddusercode_ != null) {
  1138. $(ddusercode_).each(function (i, n) {
  1139. var obj2 = "";
  1140. obj2 = n + ",";
  1141. ddusercodeID += obj2;
  1142. });
  1143. } else {
  1144. ddusercodeID = "";
  1145. }
  1146. var isproresult = isproresult // 已办未果
  1147. var key = $("#key").val() //=关键字
  1148. var tel = $("#tel").val() //=客户电话
  1149. var name = $("#name").val() //=客户名称
  1150. var usercode = usercodeID //=坐席工号
  1151. var ddusercode = ddusercodeID
  1152. var source = $("#source").val() //=来源&
  1153. var starttime = $("#starttime").val() //=开始时间
  1154. var endtime = $("#endtime").val() //=结束时间
  1155. var deptid = $("#PID").val()
  1156. var type = $("#type").val() //=工单类型
  1157. var dealtype = $("#dealtype").val()
  1158. var sourcearea = $("#sourceAreas").val() //区域
  1159. var workid = $("#wids").val()
  1160. var state = 6 //=工单状态
  1161. var keyid = $("#keyid").val() //=关键词id
  1162. var url = huayi.config.callcenter_url + "WorkOrder/GetList?token=" + $.cookie("token");
  1163. url += "&isproresult=" + isproresult + "&workid=" + workid + "&state=" + state + "&type=" + type +
  1164. "&key=" + key + "&tel=" + tel + "&name=" + name + "&usercode=" + usercode + "&ddusercode=" +
  1165. ddusercode + "&keyid=" + keyid + "&source=" + source + "&starttime=" + starttime + "&endtime=" +
  1166. endtime + "&deptid=" + deptid + "&sourcearea=" + sourcearea + "&dealtype=" + dealtype +
  1167. "&jianhang=1" + "&isdc=1";
  1168. window.location.href = url;
  1169. })
  1170. </script>
  1171. </body>
  1172. </html>