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index.js 91KB

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  1. var isFirstShowTopMsg = true;
  2. $(document).ready(function() {
  3. if($.cookie("token") == null) {
  4. window.location.href = "index.html";
  5. }
  6. getnew();
  7. domainPrompt();
  8. // 历史工单
  9. loadOld();
  10. // 一键转接
  11. getkeyTransferData();
  12. // 来电弹屏
  13. laydate.skin("blue");
  14. laydate({
  15. elem: "#old_startTime",
  16. event: "focus",
  17. });
  18. laydate({
  19. elem: "#old_endTime",
  20. event: "focus",
  21. });
  22. laydate({
  23. elem: "#con_startTime",
  24. event: "focus",
  25. });
  26. laydate({
  27. elem: "#con_endTime",
  28. event: "focus",
  29. });
  30. laydate({
  31. elem: '#comprehensiveContentStarttime',
  32. event: 'focus',
  33. istime: true,
  34. format: 'YYYY-MM-DD hh:mm:ss'
  35. });
  36. laydate({
  37. elem: '#comprehensiveContentEndtime',
  38. event: 'focus',
  39. istime: true,
  40. format: 'YYYY-MM-DD hh:mm:ss'
  41. });
  42. //获取消息
  43. getTopMsgs();
  44. //获取电话类别
  45. getPhoneType($("#phonetype"));
  46. //弹屏右侧切换效果
  47. // $(".ldtp-cr ul.ld-service li").click(function () {
  48. // $(this).addClass("cr-click").siblings().removeClass("cr-click");
  49. // loadOld();
  50. // });
  51. //最大化 最小化效果
  52. //最小化
  53. $(".minClosed").click(function() {
  54. $(".ldtp-con").removeClass("fadeInDown");
  55. $(".ldtp-con").addClass("fadeOutUp");
  56. $(".ldtp-con").css("display", "none");
  57. $(".maxOpen").show();
  58. $(".maxOpen").addClass("fadeInDown");
  59. });
  60. //最大化
  61. $(".maxOpen").click(function() {
  62. //触发来电类型第一个 点击;测试用
  63. $(".ldtp-con").removeClass("fadeOutUp");
  64. $(".ldtp-con").addClass("fadeInDown");
  65. $(".ldtp-con").css("display", "block");
  66. $(".maxOpen").hide();
  67. $(".maxOpen").removeClass("fadeInDown");
  68. $(".maxOpen").addClass("fadeInDown");
  69. $(".first").removeClass("first");
  70. $(".ldtp-con").addClass("first");
  71. });
  72. //关闭弹框
  73. $(".Bacha").click(function() {
  74. //清除来电类型样式
  75. $("#dicValueList li").find("label").removeClass("checkedDept");
  76. $(".ldtp-con").removeClass("fadeInDown");
  77. $(".ldtp-con").addClass("fadeOutUp");
  78. $(".ldtp-con").css("display", "none");
  79. $(".repoConte").hide();
  80. $(".comprehensiveContent").hide();
  81. Clean();
  82. $("#phonetype").val('12345')
  83. $("#phonetype1").hide()
  84. $("#phonetype2").hide()
  85. $(".SayBusy").addClass("active");
  86. $(".SayFree").removeClass("active");
  87. $(".zxzt").removeClass("br").removeClass("by").addClass("bl");
  88. $(".hwzt").text("空闲");
  89. $("#isml").val(0);
  90. SetStateCookie(0);
  91. obj.Type = "SayFree";
  92. Send();
  93. });
  94. //顶部小头像
  95. var little_pic = $(".head-pic .hp-box img").attr("src");
  96. $(".maxOpen li .photo img").attr("src", little_pic);
  97. //点击左侧菜单来电弹屏显示
  98. $(".tantan").click(function() {
  99. $(".maxOpen").trigger("click");
  100. $(".head-pic .lahei .la-before").show();
  101. $(".head-pic .lahei .la-after").hide();
  102. });
  103. //点击挂断
  104. $(".head-pic .td-call .take").click(function() {
  105. //obj.Type = "DropCall";
  106. obj.Type = "TurnIvr";
  107. obj.AgentID = $.cookie("zx_user");
  108. obj.AgentExten = $.cookie("extno");
  109. obj.IvrName = "MYD";
  110. obj.IvrPos = "1";
  111. Send();
  112. });
  113. //点击拉黑事件
  114. $(".head-pic .lahei .la-before").click(function() {
  115. if(!$(".hidTel").val()) {
  116. layer.confirm("来电号码为空!", {
  117. btn: ["确定"],
  118. });
  119. return;
  120. }
  121. $("#time-word").val("");
  122. $(".ldtp-con .hei-list").show();
  123. });
  124. //拉黑输入框事件
  125. $(".hei-list .bacha").click(function() {
  126. $(".ldtp-con .hei-list").hide();
  127. $("#time-word").val("");
  128. });
  129. var reg = /^\+?[1-9][0-9]*$/;
  130. $("#bc").click(function() {
  131. var n = $("#time-word").val();
  132. var val = $("input[name='time']:checked").val();
  133. if(n) {
  134. if(!reg.test(n)) {
  135. layer.confirm("请输入整数时间!", {
  136. btn: ["确定"],
  137. });
  138. return;
  139. }
  140. } else {
  141. if(val == "4") {
  142. n = 0;
  143. } else {
  144. layer.confirm("请输入整数时间!", {
  145. btn: ["确定"],
  146. });
  147. return;
  148. }
  149. }
  150. $.post(
  151. huayi.config.callcenter_url + "CallInScreen/AddBlack", {
  152. tel: $(".hidTel").val(),
  153. num: n,
  154. type: val,
  155. token: $.cookie("token"),
  156. },
  157. function(result) {
  158. result = $.parseJSON(result);
  159. if(result.state.toLowerCase() == "success") {
  160. layer.msg("拉入黑名单成功");
  161. $(".la-time .lhtime").text(getNowFormatDate());
  162. $(".la-shichang .blackTime").html(result.data);
  163. $(".ldtp-con .hei-list").hide();
  164. $(".head-pic .lahei .la-before").hide();
  165. $(".head-pic .lahei .la-after").show();
  166. $(".head-pic .lahei .retur").show();
  167. }
  168. }
  169. );
  170. });
  171. $(".la-after").click(function() {
  172. if(!$(".hidTel").val()) {
  173. layer.confirm("来电号码为空!", {
  174. btn: ["确定"],
  175. });
  176. return;
  177. }
  178. $("#time-word").val("");
  179. $(".ldtp-con .hei-list").show();
  180. $(".ldtp-con .hei-list").removeClass("bounceOutUp");
  181. $(".ldtp-con .hei-list").addClass("bounceIn");
  182. });
  183. $(".head-pic .lahei .retur").click(function() {
  184. $.getJSON(
  185. huayi.config.callcenter_url + "CallInScreen/DelBlack", {
  186. tel: $(".hidTel").val(),
  187. token: $.cookie("token"),
  188. },
  189. function(result) {
  190. if(result.state.toLowerCase() == "success") {
  191. layer.msg("取消黑名单成功");
  192. $(".head-pic .lahei .retur").hide();
  193. $(".head-pic .lahei .la-after").hide();
  194. $(".head-pic .lahei .la-before").show();
  195. }
  196. }
  197. );
  198. });
  199. if(
  200. /mobile/i.test(navigator.userAgent) ||
  201. /android/i.test(navigator.userAgent)
  202. ) {
  203. $(".title-box").hide();
  204. }
  205. obj.AgentExten = $.cookie("extno");
  206. if(obj.AgentExten == undefined) {
  207. $(".Gnumbox").hide();
  208. }
  209. $(".Gnum").text(obj.AgentExten);
  210. $.getJSON(
  211. huayi.config.callcenter_url + "UserAccount/GetNowUser", {
  212. token: $.cookie("token"),
  213. },
  214. function(result) {
  215. if(result.state.toLowerCase() == "success") {
  216. $.cookie("code", result.data.role.F_RoleCode);
  217. $.cookie("userCode", result.data.user.F_UserCode);
  218. $.cookie("userNameLogin", result.data.user.F_UserName);
  219. $.cookie("seartGroupID", result.data.user.F_SeartGroupID);
  220. $.cookie('userMobile', result.data.user.F_Mobile);
  221. //$.cookie("seartGroupID", "1");
  222. $("#RoleCode").val(result.data.user.F_RoleCode);
  223. $("#GroupCode").val(result.data.user.F_GroupCode);
  224. $(".username").text(result.data.user.F_UserName);
  225. $(".chat_username").text(result.data.user.F_UserCode);
  226. $(".user_code").text(result.data.user.F_UserCode);
  227. $(".group").text(result.data.user.F_SeartGroup);
  228. //if (result.data.role) {
  229. // $(".rolename").text(result.data.role.F_RoleName);
  230. //}
  231. $(".deptname").text(result.data.user.depname);
  232. $(".yhtx").attr(
  233. "src",
  234. huayi.config.callcenter_url.substr(
  235. 0,
  236. huayi.config.callcenter_url.length - 1
  237. ) + result.data.user.F_See
  238. );
  239. obj.AgentID = result.data.user.F_UserCode;
  240. //obj.AgentExten = result.data.user.F_WorkNumber;
  241. $(".mgh").val(result.data.user.F_UserCode);
  242. $(".mn").val(result.data.user.F_UserName);
  243. $(".settingCompany").val(result.data.user.F_Company);
  244. $(".settingDepartment").val(result.data.user.F_Department);
  245. $(".settingPost").val(result.data.user.F_Post);
  246. $(".settingMobile").val(result.data.user.F_Mobile);
  247. $(".settingTelephone").val(result.data.user.F_Telephone);
  248. if(result.data.user.F_SeatFlag) {
  249. Connect();
  250. if($.cookie("code") == "spdbzy") {
  251. layer.open({
  252. type: 2,
  253. content: "./calloutNew/videoCall.html", //iframe的url,no代表不显示滚动条
  254. title: "视频通话窗口",
  255. shade: 0,
  256. offset: "rb",
  257. area: ["22%", "65%"], //宽高
  258. });
  259. }else{
  260. connectVoice(1); //创建连接
  261. }
  262. //CreateWebSockets();
  263. //$(".open_chat").show();
  264. //heartbeat = setInterval(function() {
  265. // Heart()
  266. //}, 60000);
  267. $("#top-search").show();
  268. $(".phoneBZ").show();
  269. $(".zts").show();
  270. obj.AgentGroup = $.cookie("seartGroupID");
  271. if($("#RoleCode").val() == "DBHWY") {
  272. // obj.AgentGroup = "1";
  273. $(".db_show").show();
  274. $(".hw_show").hide();
  275. } else if($("#RoleCode").val() == "ZJZY") {
  276. // obj.AgentGroup = "2";
  277. $(".db_show").show();
  278. $(".hw_show").hide();
  279. } else {
  280. // obj.AgentGroup = "364";
  281. $(".db_show").hide();
  282. $(".hw_show").show();
  283. }
  284. }
  285. if($("#RoleCode").val() != "EJWLDW") {
  286. $(".dclgd").eq(0).show();
  287. $(".cqgd").eq(0).show();
  288. //rightUp();
  289. //setInterval(rightUp, 60000);
  290. }
  291. if(result.data.role.F_RoleId == "6") {
  292. CreateWebSockets();
  293. $(".open_chat").show();
  294. }
  295. // if (result.data.role.F_IsEject == 1) {
  296. // $.getJSON(
  297. // huayi.config.callcenter_url +
  298. // "Index/GetNoDealOrderCounts",
  299. // {
  300. // token: $.cookie("token"),
  301. // },
  302. // function (result) {
  303. // if (result.data.lists.length != 0) {
  304. // // 弹框函数调用
  305. // login_DK();
  306. // }
  307. // }
  308. // );
  309. // }
  310. var roleCode = result.data.role.F_RoleCode
  311. // 反映类别
  312. getReactionCategory(roleCode);
  313. // 多媒体信息
  314. multimediaPrompt(roleCode);
  315. // 供暖专员不能添加工单
  316. if(roleCode === "GNZY") {
  317. $(".orderForm").hide();
  318. }
  319. }
  320. }
  321. );
  322. // getWhetherEditInformation();
  323. $.ajaxSettings.async = false;
  324. $.getJSON(
  325. huayi.config.callcenter_url + "Index/GetMenu", {
  326. token: $.cookie("token"),
  327. },
  328. function(result) {
  329. $.ajaxSettings.async = true;
  330. if(result.state.toLowerCase() == "success") {
  331. $(result.data).each(function(i, n) {
  332. var html =
  333. '<li><a href="#" dataid=' +
  334. n.F_FunctionId +
  335. // '><i class="fa iconfont">&#xe614;</i><span class="nav-label">' +
  336. '><i class="fa iconfont">' +
  337. n.F_ImgUrl +
  338. '</i><span class="nav-label">' +
  339. n.F_FunctionName +
  340. '</span><span class="fa arrow"></span></a>';
  341. html += '<ul class="nav nav-second-level">';
  342. $(n.item).each(function(j, m) {
  343. if(m.item.length > 0) {
  344. html +=
  345. '<li><a class="" dataid=' +
  346. m.F_FunctionId +
  347. ' href="#">' +
  348. m.F_FunctionName +
  349. '<span class="' +
  350. m.F_FunctionCode +
  351. '"></span><span class="fa arrow"></span></a>'
  352. html += '<ul class="nav nav-third-level">';
  353. $(m.item).each(function(k, l) {
  354. html +=
  355. '<li><a class="J_menuItem" dataid=' +
  356. l.F_FunctionId +
  357. ' href="' +
  358. l.F_OptUrl +
  359. '">' +
  360. l.F_FunctionName +
  361. "</a>" +
  362. '<span class="label label-warning pull-right lblcount ' +
  363. l.F_FunctionCode +
  364. '"></span>' +
  365. "</li>";
  366. });
  367. html += "</li></ul>"
  368. } else {
  369. html +=
  370. '<li><a class="J_menuItem" dataid=' +
  371. m.F_FunctionId +
  372. ' href="' +
  373. m.F_OptUrl +
  374. '">' +
  375. m.F_FunctionName +
  376. "</a>" +
  377. '<span class="label label-warning pull-right lblcount ' +
  378. m.F_FunctionCode +
  379. '"></span>' +
  380. "</li>";
  381. }
  382. });
  383. html += "</ul></li>";
  384. $(html).appendTo($("#side-menu"));
  385. });
  386. $(".J_menuItem").click(function() {
  387. if($(this).text() == "来电弹屏") {
  388. $(".maxOpen").trigger("click");
  389. $(".head-pic .lahei .la-before").show();
  390. $(".head-pic .lahei .la-after").hide();
  391. }
  392. });
  393. }
  394. }
  395. );
  396. document.onclick = function(e) {
  397. $(".keyTransferDiv").hide();
  398. };
  399. $(".hw_through").click(function(e) {
  400. $(".keyTransferDiv").toggle();
  401. e = e || event;
  402. stopFunc(e);
  403. });
  404. function stopFunc(e) {
  405. e.stopPropagation ? e.stopPropagation() : (e.cancelBubble = true);
  406. }
  407. // 一键转接
  408. function throungh() {
  409. var guid = uuid();
  410. obj.Type = "Transfer";
  411. obj.DestinationNumber = "8" + $(".hw_through").attr("index");
  412. obj.Header = "8";
  413. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  414. obj.TaskPhoneID = ""; //回访的电话ID
  415. obj.TaskID = guid; //回访记录编号
  416. Send();
  417. $.ajax({
  418. type: "get",
  419. url: huayi.config.callcenter_url + "Callrecords/UpdateTransferCall",
  420. async: true,
  421. dataType: "json",
  422. data: {
  423. token: $.cookie("token"),
  424. callid: $(".hidCallID").val(),
  425. transfercall: $(".hw_through").attr("index")
  426. },
  427. success: function(result) {
  428. if(result.state.toLowerCase() == "success") {
  429. debugger
  430. }
  431. },
  432. });
  433. }
  434. // 获取转接数据
  435. function getkeyTransferData() {
  436. $(".keyTransferDiv dl").empty();
  437. $.ajax({
  438. type: "get",
  439. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  440. dataType: "json",
  441. async: false,
  442. data: {
  443. token: $.cookie("token"),
  444. id: 2988,
  445. },
  446. success: function(data) {
  447. if(data.state.toLowerCase() == "success") {
  448. var content = data.data;
  449. $(content).each(function(i, n) {
  450. $("<dt data-number='" + n.F_Remark + "'>" + n.F_Value + "</dt>").appendTo(".keyTransferDiv dl");
  451. });
  452. }
  453. },
  454. });
  455. }
  456. // 转接绑定事件
  457. $(".keyTransferDiv dl").on("click", "dt", function(e) {
  458. $(".hw_through").attr("index", $(this).attr("data-number"))
  459. throungh()
  460. })
  461. //话务相关
  462. $("#top-search li").click(function() {
  463. if($(this).find("i").hasClass("active")) {
  464. if(obj.AgentID) {
  465. var fun = $(this).attr("datafun");
  466. obj.Type = fun;
  467. obj.AgentGroup = $.cookie("seartGroupID");
  468. switch(fun) {
  469. case "Login":
  470. // obj.AgentGroup = "364";
  471. obj.AgentGroup = $.cookie("seartGroupID");
  472. obj.AgentType = "0";
  473. Send();
  474. break; //签入
  475. case "callOutLogin":
  476. obj.AgentGroup = "9999";
  477. obj.AgentType = "0";
  478. obj.Type = "Login";
  479. Send();
  480. break; //外呼签入
  481. case "MakeCall":
  482. $(".hidCallID").val("");
  483. $("#hidwhtype").val(fun);
  484. whtp();
  485. //obj.DestinationNumber = "1012";
  486. break; //外呼
  487. case "Meeting":
  488. $("#hidwhtype").val(fun);
  489. whtp();
  490. //obj.DestinationNumber = "1012";
  491. break; //多方通话
  492. case "Transfer":
  493. $("#hidwhtype").val(fun);
  494. whtp();
  495. //obj.DestinationNumber = "1012";
  496. break; //转移
  497. case "Consult": //协商呼叫
  498. $("#hidwhtype").val(fun);
  499. whtp();
  500. break;
  501. case "ConfirmTransfer": //确认转移
  502. obj.EndParmer = "1";
  503. Send();
  504. break;
  505. case "CancelTransfer": //取消转移
  506. // $("#hidwhtype").val(ConfirmTransfer);
  507. obj.Type = "ConfirmTransfer";
  508. obj.EndParmer = "3";
  509. Send();
  510. break;
  511. case "TurnIvr": //转IVR
  512. obj.IvrName = "TurnIvr";
  513. obj.IvrPos = "1";
  514. Send();
  515. break;
  516. case "MeetingTakeBack": //多方通话回签
  517. obj.Type = "MeetingTakeBack";
  518. Send();
  519. break;
  520. case "satisfactionEvaluation": //多方通话回签
  521. satisfactionEvaluationFun();
  522. break;
  523. case "keyTransfer": // 一键转接
  524. break;
  525. default:
  526. Send();
  527. break;
  528. }
  529. }
  530. }
  531. });
  532. //知识库查询
  533. $(".searIcon").click(function() {
  534. loadZSK();
  535. });
  536. //历史记录查询
  537. $(".searchbtn").click(function() {
  538. loadOld();
  539. });
  540. //新增记录
  541. $(".addjl").click(function() {
  542. $(".addgd").show();
  543. $(".tbold").hide();
  544. });
  545. //关闭外呼弹屏
  546. $(".closes").click(function() {
  547. $(".WH").removeClass("fadeInDown").addClass("fadeOutUp");
  548. $(".WH").addClass("hidens");
  549. });
  550. //外呼呼出
  551. $(".CallOut").click(function(event) {
  552. event.stopPropagation();
  553. if($("#Result").val()) {
  554. $.ajax({
  555. type: "get",
  556. url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
  557. async: true,
  558. dataType: "json",
  559. data: {
  560. token: $.cookie("token"),
  561. phone: $("#Result").val(),
  562. },
  563. success: function(result) {
  564. if(result.state.toLowerCase() == "success") {
  565. var guid = uuid();
  566. obj.Type = $("#hidwhtype").val();
  567. obj.DestinationNumber = result.data.phone;
  568. obj.Header = result.data.fix;
  569. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  570. obj.TaskPhoneID = ""; //回访的电话ID
  571. obj.TaskID = guid; //回访记录编号
  572. obj.Callee = $("#Result").val(); //被叫号码
  573. obj.Caller = $.cookie("extno"); //操作人分机号
  574. Send();
  575. $("#Result").val("");
  576. $(".WH").addClass("hidens");
  577. }
  578. },
  579. });
  580. }
  581. });
  582. //外呼弹屏数字键盘样式
  583. $(".Num_ul div")
  584. .mousedown(function() {
  585. $(this).addClass("actives");
  586. $(".img").removeClass("hidens");
  587. })
  588. .mouseup(function() {
  589. $(this).removeClass("actives");
  590. });
  591. //外呼弹屏数字键盘号码输入
  592. $(".Num_ul li div").click(function() {
  593. var rt = $("#Result").val() + "";
  594. if(rt.length < 18) {
  595. rt = rt + $(this).find("a").text();
  596. $("#Result").val(rt);
  597. }
  598. });
  599. //外呼弹屏数字键盘号码截取
  600. $(".img").click(function() {
  601. var Result = $("#Result").val() + "";
  602. Result = Result.substr(0, Result.length - 1);
  603. $("#Result").val(Result);
  604. if(Result.length == 0) {
  605. $(".img").addClass("hidens");
  606. }
  607. });
  608. //外呼电话列表
  609. $(".bg_title li").click(function() {
  610. $(this).addClass("lactive").siblings().removeClass("lactive");
  611. loadWH();
  612. });
  613. $(".ty").click(function() {
  614. loadWH();
  615. });
  616. //创建投诉工单
  617. $(".addt_").click(function() {
  618. Statess = 0;
  619. Adds();
  620. });
  621. //创建投诉工单
  622. $(".addts").click(function() {
  623. Statess = 1;
  624. Adds();
  625. });
  626. $(".mapBJ").click(function() {
  627. $(".mapPos").hide();
  628. $(".mapBJ").hide();
  629. });
  630. $(".reposit").click(function() {
  631. $(".repoConte").toggle();
  632. });
  633. //上传附件
  634. $("#scwj").click(function() {
  635. $("#upFile").trigger("click");
  636. })
  637. $("#upFile").change(function() {
  638. upload();
  639. })
  640. //加载知识库
  641. loadZSK();
  642. //加载左侧导航菜单
  643. //loadMenu();
  644. // 综合菜单
  645. $(".comprehensive").click(function() {
  646. $(".comprehensiveContent").toggle();
  647. });
  648. // 获取坐席
  649. getSeatData($("#comprehensiveContentSerrchSeat"))
  650. // 综合查询
  651. loadComprehensiveList()
  652. // 搜索
  653. $(".comprehensiveContentSerrchBtn").click(function() {
  654. loadComprehensiveList();
  655. })
  656. //客户资料
  657. $(".khzl tbody>tr>td input").attr("readonly", true);
  658. $(".save").hide();
  659. $(".cancel").hide();
  660. $(".edit").click(function() {
  661. $(".save").show();
  662. $(".cancel").show();
  663. $(".edit").hide();
  664. $(".khzl tbody>tr>td input").attr("readonly", false);
  665. $(".khzl tbody>tr>td input").css("border-bottom", "1px solid #b3b3b3");
  666. });
  667. $(".cancel").click(function() {
  668. $(".khzl tbody>tr>td input").attr("readonly", true);
  669. $(".khzl tbody>tr>td input").css("border", "0");
  670. $(".save").hide();
  671. $(".cancel").hide();
  672. $(".edit").show();
  673. });
  674. //保存客户
  675. $(".save").click(function() {
  676. var khid = $("#khid").val();
  677. var khmc = $(".khmc").val();
  678. var tsdh = $(".tsdh").val();
  679. var lxr = $(".lxr").val();
  680. var lxdh = $(".lxdh").val();
  681. var postcode = $(".postcode").val();
  682. var email = $(".email").val();
  683. // if (!khmc) {
  684. // layer.confirm('请输入客户名称!', {
  685. // btn: ['确定']
  686. // });
  687. // return;
  688. // }
  689. $.post(
  690. huayi.config.callcenter_url + "Customer/AddCustomer", {
  691. cid: khid,
  692. name: khmc,
  693. lxr: lxr,
  694. mobile: tsdh,
  695. telphone: lxdh,
  696. postcode: postcode,
  697. email: email,
  698. token: $.cookie("token"),
  699. },
  700. function(result) {
  701. result = $.parseJSON(result);
  702. if(result.state.toLowerCase() == "success") {
  703. $("#khid").val(result.data);
  704. $(".khmc").val(khmc);
  705. $(".tkhmc").text(khmc);
  706. $(".lxdh").val(lxdh);
  707. $(".tsdh").val(tsdh);
  708. $(".ttsdh").text(tsdh);
  709. $(".lxr").val(lxr);
  710. $(".postcode").val(postcode);
  711. $(".email").val(email);
  712. layer.msg("保存成功");
  713. $(".khzl tbody>tr>td input").attr("readonly", true);
  714. $(".khzl tbody>tr>td input").css("border", "0");
  715. $(".save").hide();
  716. $(".cancel").hide();
  717. $(".edit").show();
  718. }
  719. }
  720. );
  721. });
  722. //关闭录音弹出
  723. $(".setwin").click(function() {
  724. $(".t-shade").removeClass("cx");
  725. $("audio")[0].pause();
  726. });
  727. //修改密码开始
  728. $(".shezhi").click(function() {
  729. $(".personal").show();
  730. });
  731. //tab切换
  732. $(".perTab li").click(function() {
  733. $(this).addClass("sel").siblings().removeClass("sel");
  734. var index = $(this).index();
  735. $(".perTab_con").children("div").eq(index).show().siblings().hide();
  736. });
  737. //编辑个人资料
  738. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  739. $(".grbj").click(function() {
  740. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  741. $(".grzl tbody>tr>td input.zhidu").css(
  742. "border-bottom",
  743. "1px solid #b3b3b3"
  744. );
  745. });
  746. //取消编辑
  747. $(".grqx").click(function() {
  748. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  749. $(".grzl tbody>tr>td input.zhidu").css("border-bottom", "none");
  750. });
  751. //关闭按钮
  752. $(".ptr").click(function() {
  753. $(".personal").hide();
  754. });
  755. //修改密码
  756. $(".grbtn").click(function() {
  757. var gh = $(".mgh").val();
  758. var xm = $(".mn").val();
  759. var ymm = $(".spwd").val();
  760. var xmm = $(".npwd").val();
  761. var qmm = $(".epwd").val();
  762. if(xmm !== qmm) {
  763. $(".wrong").show();
  764. $(".npwd").val("");
  765. $(".epwd").val("");
  766. } else if(xmm == "") {
  767. layer.msg("密码不允许为空!");
  768. } else {
  769. $(".wrong").hide();
  770. $(".grzl tbody>tr>td input").attr("readonly", true);
  771. $(".grzl tbody>tr>td input").css("border-bottom", "none");
  772. $.ajax({
  773. type: "post",
  774. url: huayi.config.callcenter_url + "UserAccount/UpdatePwd",
  775. async: true,
  776. dataType: "json",
  777. data: {
  778. token: $.cookie("token"),
  779. usercode: gh,
  780. pwd: $.md5(xmm),
  781. oldpwd: $.md5(ymm),
  782. name: $(".mn").val(),
  783. company: $(".settingCompany").val(),
  784. department: $(".settingDepartment").val(),
  785. post: $(".settingPost").val(),
  786. mobile: $(".settingMobile").val(),
  787. phone: $(".settingTelephone").val(),
  788. code: $(".settingCode").val(),
  789. },
  790. success: function(result) {
  791. if(result.state.toLowerCase() == "success") {
  792. layer.msg("修改成功!");
  793. window.location.href = "login.html";
  794. } else {
  795. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  796. $(".grzl tbody>tr>td input.zhidu").css(
  797. "border-bottom",
  798. "1px solid #b3b3b3"
  799. );
  800. }
  801. },
  802. });
  803. }
  804. });
  805. //获取验证码
  806. function getVerificationCode() {
  807. if($(".settingMobile").val() == "") {
  808. layer.msg("请输入手机号码!");
  809. return;
  810. }
  811. $.ajax({
  812. type: "post",
  813. url: huayi.config.callcenter_url + "UserAccount/SendCode",
  814. async: true,
  815. dataType: "json",
  816. data: {
  817. token: $.cookie("token"),
  818. mobile: $(".settingMobile").val(),
  819. },
  820. success: function(result) {
  821. if(result.state.toLowerCase() == "success") {
  822. layer.msg("获取成功!");
  823. $(".btnVerificationCode").attr("disabled", true);
  824. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  825. $(".verificationCodeTips").show();
  826. setTimeout(function() {
  827. $(".btnVerificationCode").attr("disabled", false);
  828. $(".verificationCodeTips").hide();
  829. }, 60000);
  830. }
  831. },
  832. });
  833. }
  834. $(".btnVerificationCode").click(function() {
  835. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  836. $(".grzl tbody>tr>td input.zhidu").css(
  837. "border-bottom",
  838. "1px solid #b3b3b3"
  839. );
  840. getVerificationCode();
  841. });
  842. //是否需要编辑用户信息
  843. function getWhetherEditInformation() {
  844. $.ajax({
  845. type: "post",
  846. url: huayi.config.callcenter_url + "UserAccount/GetUserModify",
  847. async: true,
  848. dataType: "json",
  849. data: {
  850. token: $.cookie("token"),
  851. usercode: $(".mgh").val(),
  852. },
  853. success: function(result) {
  854. if(result.state.toLowerCase() == "success") {
  855. } else {
  856. $(".personal").show();
  857. $(".ptr").hide();
  858. $(".personalMask").show();
  859. }
  860. },
  861. error: function(result) {},
  862. });
  863. }
  864. //图片裁剪
  865. var o = $(".image-crop > img");
  866. $(o).cropper({
  867. aspectRatio: 1 / 1,
  868. resizable: false,
  869. dragCrop: false,
  870. preview: ".img-preview",
  871. done: function() {},
  872. });
  873. var r = $("#inputImage");
  874. if(window.FileReader) {
  875. r.change(function() {
  876. var e,
  877. i = new FileReader(),
  878. t = this.files;
  879. if(t.length && ((e = t[0]), /^image\/\w+$/.test(e.type))) {
  880. i.readAsDataURL(e);
  881. i.onload = function() {
  882. r.val("");
  883. o.cropper("reset", !0).cropper("replace", this.result);
  884. };
  885. } else {
  886. layer.msg("请选择图片文件");
  887. }
  888. });
  889. $("#setDrag").click(function() {
  890. o.cropper("setDragMode", "crop");
  891. // var img = o.cropper("getDataURL");
  892. var img = o.cropper("getCroppedCanvas").toDataURL("image/png");
  893. $.post(
  894. huayi.config.callcenter_url + "Index/UploadTX64", {
  895. dataurl: encodeURIComponent(img),
  896. token: $.cookie("token"),
  897. },
  898. function(result) {
  899. result = $.parseJSON(result);
  900. if(result.state.toLowerCase() == "success") {
  901. $(".yhtx").attr(
  902. "src",
  903. huayi.config.callcenter_url.substr(
  904. 0,
  905. huayi.config.callcenter_url.length - 1
  906. ) + result.data
  907. );
  908. layer.msg("上传成功");
  909. $(".personal").hide();
  910. }
  911. }
  912. );
  913. });
  914. $("#zoomIn").click(function() {
  915. o.cropper("zoom", 0.1);
  916. });
  917. $("#zoomOut").click(function() {
  918. o.cropper("zoom", -0.1);
  919. });
  920. $("#rotateLeft").click(function() {
  921. o.cropper("rotate", 45);
  922. });
  923. $("#rotateRight").click(function() {
  924. o.cropper("rotate", -45);
  925. });
  926. } else {
  927. r.addClass("hide");
  928. }
  929. $("#zxTable tbody").on("click", "tr", function() {
  930. $(this).addClass("tr_bg");
  931. $(this).siblings().removeClass("tr_bg");
  932. $("#Result").val($(this).attr("fjh"));
  933. });
  934. //工单
  935. //当即办理
  936. //$(".Nows").change(function () {
  937. // $(".Nows_box").toggle();
  938. //});
  939. $('input:radio[name="banli"]').change(function() {
  940. if($(this).val() == "1") {
  941. $(".Nows_box").show();
  942. } else {
  943. $(".Nows_box").hide();
  944. }
  945. });
  946. //区县,主干道、乡镇,路社区村三级联动(目前在来电弹屏中使用)
  947. // helper.getDropList.getLocations($("#sourcearea"));
  948. QY($("#sourcearea"));
  949. // 获取乡镇,默认文峰区
  950. getTownshipVillage($("#township"), 4965);
  951. LB($("#type"));
  952. ZT($("#keys"));
  953. //加载来电类型 默认是 已受理并发送id
  954. GetDicValueList();
  955. $(".right-tab li").click(function() {
  956. messages($(this).index());
  957. });
  958. //全部已读
  959. $(".readed").click(function() {
  960. $.ajax({
  961. type: "get",
  962. url: huayi.config.callcenter_url + "Index/CloseChat",
  963. async: true,
  964. dataType: "json",
  965. data: {
  966. token: $.cookie("token"),
  967. id: 0,
  968. },
  969. success: function(data) {
  970. if(data.total > 0) {
  971. messages();
  972. } else {
  973. layer.msg("设置失败!");
  974. }
  975. },
  976. });
  977. });
  978. //主动发消息
  979. $(".sele_send").click(function() {
  980. layer.open({
  981. type: 2,
  982. content: "replyChat.html", //iframe的url,no代表不显示滚动条
  983. title: "发送消息",
  984. area: ["50%", "60%"], //宽高
  985. });
  986. });
  987. var ru, rd, msgs;
  988. $(".mid").val(0);
  989. var mid = $(".mid").val();
  990. $(".tuBiao").click(function() {
  991. if($(".drm").css("display") == "block") {
  992. $(".drm").css("display", "none");
  993. } else {
  994. $(".drm").css("display", "block");
  995. }
  996. });
  997. $("#small-chat").click(function() {
  998. if($(".small-chat-box").hasClass("active")) {
  999. rightDown();
  1000. rd = setInterval(rightDown, 60000);
  1001. } else {
  1002. clearInterval(rd);
  1003. }
  1004. });
  1005. //即时通讯 消息总数
  1006. message_total();
  1007. //setInterval(message_total, 5000);
  1008. function message_total() {
  1009. helper.init.isload = 0;
  1010. $.ajax({
  1011. type: "get",
  1012. url: huayi.config.callcenter_url + "Index/GetChatCount",
  1013. async: true,
  1014. dataType: "json",
  1015. data: {
  1016. token: $.cookie("token"),
  1017. top: 50,
  1018. },
  1019. success: function(data) {
  1020. helper.init.isload = 1;
  1021. if(data.total <= 0) {
  1022. $(".chat_count").hide();
  1023. $(".chat").removeClass("come_mess");
  1024. } else {
  1025. $(".chat_count").show();
  1026. $(".chat_count").html(data.total);
  1027. $(".chat").addClass("come_mess");
  1028. }
  1029. },
  1030. });
  1031. }
  1032. $(".chat").click(function() {
  1033. $("#right-sidebar").toggleClass("sidebar-open");
  1034. if($("#right-sidebar").hasClass("sidebar-open")) {
  1035. messages();
  1036. msgs = setInterval(messages, 5000, 0); //未读消息定时刷新
  1037. } else {
  1038. clearInterval(msgs);
  1039. }
  1040. });
  1041. $("#reflectCategory").bind("input propertychange", function() {
  1042. $(".layui-dropdown").hide();
  1043. if($("#reflectCategory").val() == "") {
  1044. $(".reflectCategoryList-wrapper").hide();
  1045. return;
  1046. }
  1047. var debounceGetSearchReactionCategory = debounce(
  1048. getSearchReactionCategory,
  1049. 500
  1050. );
  1051. $(".reflectCategoryList-wrapper").show();
  1052. debounceGetSearchReactionCategory($("#reflectCategory").val());
  1053. });
  1054. $("#reflectCategoryList").on("click", "li", function() {
  1055. $(".reflectCategoryList-wrapper").hide();
  1056. $("#reflectCategory").val($(this).attr("indexName"));
  1057. $("#PID").val($(this).attr("index"));
  1058. });
  1059. // 获取工单数量
  1060. workcount();
  1061. });
  1062. function Adds() {
  1063. var callid = $(".hidCallID").val();
  1064. var value = $(' input[name="banli"]:checked ').val();
  1065. var threeWayCall;
  1066. if($("#threeWayCall").is(":checked")) {
  1067. threeWayCall = 1;
  1068. } else {
  1069. threeWayCall = 0;
  1070. }
  1071. if(!$("#cusphone").val()) {
  1072. layer.msg("请输入来电号码");
  1073. return;
  1074. } else if(!$("#title").val()) {
  1075. layer.msg("请输入标题");
  1076. return;
  1077. } else if(!$("#content").val()) {
  1078. layer.msg("请输入内容");
  1079. return;
  1080. } else if(!$("#PID").val()) {
  1081. layer.msg("请选择反映类别");
  1082. return;
  1083. } else if(value == 1 && !$("#result").val()) {
  1084. layer.msg("请输入直办内容");
  1085. return;
  1086. } else if(!$("#sourcearea").val()) {
  1087. layer.msg("请输入事发区域");
  1088. return;
  1089. }
  1090. $.ajax({
  1091. type: "post",
  1092. url: huayi.config.callcenter_url + "/WorkOrder/AddWorkOrder",
  1093. dataType: "json",
  1094. async: true,
  1095. beforeSend: function() {
  1096. //触发ajax请求开始时执行
  1097. $(".addt_").attr("disabled", true);
  1098. $(".addts").attr("disabled", true);
  1099. $(".addt_").text("提交中...");
  1100. $(".addts").text("提交中...");
  1101. },
  1102. data: {
  1103. bigtype: $("#phonetype2").val(),
  1104. cusname: $("#cusname").val(), //=来电人姓名
  1105. cussex: $("#cussex").val(),
  1106. cusphone: $("#cusphone").val().replace(/\s+/g, ""), //=来电人电话
  1107. email: $("#email").val(),
  1108. zipcode: $("#zipcode").val(),
  1109. conphone: $("#conphone").val(),
  1110. title: $("#title").val(),
  1111. content: $("#content").val(),
  1112. callid: callid,
  1113. sourcearea: $("#sourcearea").val(), //=事发地域id
  1114. township: $("#township").val(), // 乡镇
  1115. village: $("#village").val(), // 村
  1116. sourceaddress: $("#sourceaddress").val(), //=事发详细地址
  1117. source: $("#sourceSelect").val(), //=来源
  1118. phonetype: $("#phonetype").val(), // 电话类别
  1119. isresult: $(' input[name="banli"]:checked ').val(), //=(0转办1直办)
  1120. result: $("#result").val(),
  1121. longitude: $(".store_Lng").val(),
  1122. latitude: $(".store_Lat").val(),
  1123. keys: $("#PID").val(), //=关键词id(多个用英文逗号,隔开)
  1124. type: $("#type").val(), //=类型
  1125. isprotect: $(' input[name="mj"]:checked ').val(), //=(0普通1保密)
  1126. level: $("#level").val(), //=(1普通2紧急)
  1127. visittype: $("#visittype").val(), // 回访方式
  1128. isbusiness: $("#isbusiness").val(),
  1129. issubmit: Statess, //=(0保存1保存并提交)
  1130. business: threeWayCall,
  1131. file: $("#file").val(), // 办理附件(多个用英文逗号,隔开)
  1132. token: $.cookie("token"),
  1133. },
  1134. success: function(data) {
  1135. if(data.state.toLowerCase() == "success") {
  1136. $(".addt_").attr("disabled", false);
  1137. $(".addts").attr("disabled", false);
  1138. $(".addt_").text("保存");
  1139. $(".addts").text("保存并提交");
  1140. layer.msg("操作成功");
  1141. $("#phonetype1").hide()
  1142. $("#phonetype2").hide()
  1143. $("#phonetype").val('12345')
  1144. Clean();
  1145. } else {
  1146. $(".addt_").attr("disabled", false);
  1147. $(".addts").attr("disabled", false);
  1148. $(".addt_").text("保存");
  1149. $(".addts").text("保存并提交");
  1150. }
  1151. },
  1152. });
  1153. }
  1154. //上传文件
  1155. function upload() {
  1156. var Files = document.getElementById("upFile").files;
  1157. console.log(Files);
  1158. if(Files.length > 0) {
  1159. var formData = new FormData();
  1160. for(var i = 0; i < Files.length; i++) {
  1161. formData.append('file' + i, Files[i]);
  1162. }
  1163. formData.append("token", $.cookie("token"));
  1164. var typeName = Files[0].name.split('.')[Files[0].name.split('.').length - 1];
  1165. if(typeName == "png" || typeName == 'jpg' || typeName == 'mp4' || typeName == 'avi' || typeName ==
  1166. 'wmv' || typeName == 'mp3' || typeName == 'pdf' || typeName == 'doc' || typeName == 'docx' ||
  1167. typeName == 'xls' || typeName == 'xlsx') {
  1168. $.ajax({
  1169. url: huayi.config.callcenter_url + "/WorkOrder/UploadFile",
  1170. type: "POST",
  1171. data: formData,
  1172. /**
  1173. *必须false才会自动加上正确的Content-Type
  1174. */
  1175. contentType: false,
  1176. /**
  1177. * 必须false才会避开jQuery对 formdata 的默认处理
  1178. * XMLHttpRequest会对 formdata 进行正确的处理
  1179. */
  1180. processData: false,
  1181. success: function(result) {
  1182. document.getElementById("upFile").outerHTML = document.getElementById("upFile")
  1183. .outerHTML;
  1184. $("#upFile").change(function() {
  1185. upload();
  1186. });
  1187. var r = $.parseJSON(result);
  1188. if(r.state.toLowerCase() == "success") {
  1189. var a = r.data;
  1190. $(a).each(function(i, n) {
  1191. var strs = '<span class="files" fiel-num="' + n.F_FileId +
  1192. '">' + n.F_FileName.substring(19) +
  1193. '<i class="fa fa-remove del_file"></i></span>'
  1194. $(strs).appendTo($('.fileBox')).find('.del_file').click(
  1195. function(event) {
  1196. event.stopPropagation();
  1197. $(this).parent().remove();
  1198. file_num()
  1199. })
  1200. })
  1201. file_num();
  1202. }
  1203. }
  1204. });
  1205. } else {
  1206. layer.msg("格式不正确");
  1207. }
  1208. } else {
  1209. layer.confirm('请上传文件!', {
  1210. btn: ['确定']
  1211. });
  1212. }
  1213. }
  1214. //上传文件隐藏域值
  1215. function file_num() {
  1216. var str = '';
  1217. var Str;
  1218. $('.fileBox .files').each(function(j, m) {
  1219. var aa = $(m).attr("fiel-num")
  1220. console.log(aa);
  1221. str += aa + ",";
  1222. Str = (str.substring(str.length - 1) == ',') ? str.substring(0, str.length - 1) : str;
  1223. })
  1224. $("#file").val(Str);
  1225. }
  1226. //清空
  1227. function Clean() {
  1228. //左侧
  1229. //debugger;
  1230. $(".ldname").val(""); //来电人
  1231. $("#khid").val("");
  1232. $(".tsdh").val(""); //来电号码
  1233. $(".ldlocation").text("未知"); //归属地
  1234. $(".lxr").val(""); //联系人
  1235. $(".lxdh").val(""); //联系电话
  1236. $(".postcode").val(""); //邮编
  1237. $(".email").val(""); //email
  1238. $(".ldtime").val(""); //录入时间
  1239. $(":radio[name='banli'][value='0']").prop("checked", "checked");
  1240. $(".Nows_box").hide();
  1241. //右侧
  1242. $("#cusname").val(""); //=来电人姓名
  1243. $("#cussex").val("");
  1244. $("#cusphone").val(""); //=来电人电话
  1245. $("#email").val("");
  1246. $("#zipcode").val("");
  1247. $("#conphone").val("");
  1248. $("#title").val("");
  1249. $("#content").val("");
  1250. $("#sourceaddress").val(""); //=事发详细地址
  1251. $("input[name='baomi'][value='1']").prop("checked", true); //=(0转办1直办)
  1252. $("#type option:first").prop("selected", "selected");
  1253. $("#level option:first").prop("selected", "selected");
  1254. $("#visittype option:first").prop("selected", "selected");
  1255. $("#isbusiness option:first").prop("selected", "selected");
  1256. console.log($("#isbusiness").val())
  1257. $("#keys option:first").prop("selected", "selected");
  1258. $("#sourcearea").val("0").trigger("change"); //=事发地域id
  1259. $("#sourcearea option:first").prop("selected", "selected");
  1260. $("#township").val(""); // 乡镇
  1261. $("#village").val(""); // 村
  1262. $("#result").val("");
  1263. $(".inps").val("");
  1264. $("#PID").val("");
  1265. $("#reflectCategory").val("");
  1266. $("#Dpment").val("");
  1267. $(".Cleans").hide();
  1268. $("#file").val('');
  1269. $(".fileBox").html('')
  1270. }
  1271. function clearworkorder() {
  1272. $("#xxlb").val("");
  1273. $("#xxlb").trigger("change");
  1274. $("#FArea").val("");
  1275. $("#FArea").trigger("change");
  1276. $("#sfdz").val("");
  1277. $("#tskh").val("");
  1278. $("#tsdh").val("");
  1279. $("#email").val("");
  1280. $("#postcode").val("");
  1281. $("#lxr").val("");
  1282. $("#lxdh").val("");
  1283. $("#content").val("");
  1284. $("#result").val("");
  1285. $("#JArea").val("");
  1286. $("#JArea").trigger("change");
  1287. $("#remark").val("");
  1288. $("#khid").val("");
  1289. $(".khmc").val("");
  1290. $(".tsdh").val("");
  1291. $(".lxr").val("");
  1292. $(".lxdh").val("");
  1293. $(".postcode").val("");
  1294. $(".email").val("");
  1295. }
  1296. //获取历史记录
  1297. function loadOld() {
  1298. // var type = $(".ldtp-cr ul.ld-service .cr-click").attr("itemtype");
  1299. // $(".complain").hide();
  1300. // $(".complain")
  1301. // .eq(type * 1)
  1302. // .show();
  1303. // if (type == "2") {
  1304. //先销毁表格
  1305. $("#orderlist").bootstrapTable("destroy");
  1306. //初始化表格,动态从服务器加载数据
  1307. $("#orderlist").bootstrapTable({
  1308. method: "get", //使用get请求到服务器获取数据
  1309. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1310. contentType: "application/x-www-form-urlencoded",
  1311. striped: true, //表格显示条纹
  1312. pagination: true, //启动分页
  1313. pageSize: 5, //每页显示的记录数
  1314. pageNumber: 1, //当前第几页
  1315. pageList: [5, 10], //记录数可选列表
  1316. search: false, //是否启用查询
  1317. showColumns: false, //显示下拉框勾选要显示的列
  1318. showRefresh: false, //显示刷新按钮
  1319. sidePagination: "server", //表示服务端请求
  1320. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1321. //设置为limit可以获取limit, offset, search, sort, order
  1322. queryParamsType: "undefined",
  1323. queryParams: function queryParams(params) {
  1324. //设置查询参数
  1325. var param = {
  1326. page: params.pageNumber,
  1327. pagesize: params.pageSize,
  1328. tel: $(".hidTel").val(),
  1329. starttime: $("#con_startTime").val(),
  1330. endtime: $("#con_endTime").val(),
  1331. token: $.cookie("token"),
  1332. };
  1333. return param;
  1334. },
  1335. onLoadSuccess: function() {
  1336. //加载成功时执行
  1337. //layer.msg("加载成功");
  1338. },
  1339. onLoadError: function() {
  1340. //加载失败时执行
  1341. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1342. },
  1343. });
  1344. // } else if (type == "1") {
  1345. //先销毁表格
  1346. $("#oldlist").bootstrapTable("destroy");
  1347. //初始化表格,动态从服务器加载数据
  1348. $("#oldlist").bootstrapTable({
  1349. method: "get", //使用get请求到服务器获取数据
  1350. url: huayi.config.callcenter_url + "CallInScreen/GetOldList", //获取数据的Servlet地址
  1351. contentType: "application/x-www-form-urlencoded",
  1352. striped: true, //表格显示条纹
  1353. pagination: true, //启动分页
  1354. pageSize: 5, //每页显示的记录数
  1355. pageNumber: 1, //当前第几页
  1356. pageList: [5, 10], //记录数可选列表
  1357. search: false, //是否启用查询
  1358. showColumns: false, //显示下拉框勾选要显示的列
  1359. showRefresh: false, //显示刷新按钮
  1360. sidePagination: "server", //表示服务端请求
  1361. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1362. //设置为limit可以获取limit, offset, search, sort, order
  1363. queryParamsType: "undefined",
  1364. queryParams: function queryParams(params) {
  1365. //设置查询参数
  1366. var param = {
  1367. page: params.pageNumber,
  1368. pagesize: params.pageSize,
  1369. tel: $(".hidTel").val(),
  1370. starttime: $("#old_startTime").val(),
  1371. endtime: $("#old_endTime").val(),
  1372. token: $.cookie("token"),
  1373. };
  1374. return param;
  1375. },
  1376. onLoadSuccess: function() {
  1377. //加载成功时执行
  1378. //layer.msg("加载成功");
  1379. },
  1380. onLoadError: function() {
  1381. //加载失败时执行
  1382. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1383. },
  1384. });
  1385. // }
  1386. }
  1387. //格式化工单号
  1388. function formatWorkOrderNum(val, row) {
  1389. if(val) {
  1390. return '<a class="xg" onclick="ckxq(\'' + val + '\')" title="点击查看工单详情">' + val + '</a>';
  1391. }
  1392. }
  1393. //编号
  1394. function Code(val, row, index) {
  1395. return index + 1;
  1396. }
  1397. function GetCallState(val) {
  1398. if(val == "1") {
  1399. return "已接通";
  1400. } else {
  1401. return "未接通";
  1402. }
  1403. }
  1404. //音频
  1405. function setCode(val) {
  1406. if(val) {
  1407. return(
  1408. '<div class="imgs" style="cursor: pointer;">' +
  1409. '<img src="./img/vice.png" alt="" onclick= "recording(this)" item="' +
  1410. val +
  1411. '" />' +
  1412. "</div>"
  1413. );
  1414. } else {
  1415. return "";
  1416. }
  1417. }
  1418. function recording(ele) {
  1419. var path = $(ele).attr("item");
  1420. layer.open({
  1421. type: 2,
  1422. content: "./CommonHtml/recording.html?path=" + path, //iframe的url,no代表不显示滚动条
  1423. title: '录音',
  1424. area: ['30%', '20%'], //宽高
  1425. maxmin: true,
  1426. shade: 0
  1427. });
  1428. }
  1429. function GetLink(val) {
  1430. if(val) {
  1431. return "<a onclick=\"ckxq('" + val + "')\" style='word-break: break-all;'>" + val + "</a>";
  1432. } else {
  1433. return "";
  1434. }
  1435. }
  1436. function formatterResult(val) {
  1437. if(val) {
  1438. // + ' title="' + val + '" ';
  1439. var strResult = val;
  1440. if(strResult.length > 20) {
  1441. strResult = strResult.substring(0, 20) + "...";
  1442. }
  1443. strResult = "<div title='" + val + "'>" + strResult + "</div>"
  1444. return strResult;
  1445. }
  1446. }
  1447. //查看详情
  1448. function ckxq(str) {
  1449. layer.open({
  1450. type: 2,
  1451. content: "CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  1452. title: "工单详情",
  1453. area: ["80%", "80%"], //宽高
  1454. });
  1455. }
  1456. //截取字符串
  1457. function GetCont(val) {
  1458. if(val) {
  1459. var str = "<div ";
  1460. if(val.length > 20) {
  1461. str = str + ' title="' + val + '" ';
  1462. val = val.substr(0, 20) + "...";
  1463. }
  1464. return str + ">" + val + "</div>";
  1465. } else {
  1466. return "";
  1467. }
  1468. }
  1469. //加载字典
  1470. function loadDic(obj, pid) {
  1471. obj.empty();
  1472. obj.append('<option selected="selected" value="">请选择</option>');
  1473. if(!pid) {
  1474. pid = -1;
  1475. }
  1476. $.getJSON(
  1477. huayi.config.callcenter_url + "Dictionary/GetDicValueListByParentId", {
  1478. token: $.cookie("token"),
  1479. pid: pid,
  1480. },
  1481. function(data) {
  1482. if(data.state.toLowerCase() == "success") {
  1483. var content = data.data;
  1484. $(content).each(function(i, n) {
  1485. $(
  1486. "<option value='" +
  1487. n.F_ValueId +
  1488. "'>" +
  1489. n.F_Value +
  1490. "</option>"
  1491. ).appendTo(obj);
  1492. });
  1493. }
  1494. }
  1495. );
  1496. }
  1497. //获取知识库
  1498. function loadZSK(type = "1") {
  1499. var table = $("#tableList" + type);
  1500. $(".tableWarpper" + type)
  1501. .show()
  1502. .siblings()
  1503. .hide();
  1504. table.bootstrapTable("destroy");
  1505. if(type === "1") {
  1506. //初始化表格,动态从服务器加载数据
  1507. table.bootstrapTable({
  1508. method: "get", //使用get请求到服务器获取数据
  1509. url: huayi.config.callcenter_url + "Professor/GetList", //获取数据的Servlet地址
  1510. contentType: "application/x-www-form-urlencoded",
  1511. striped: true, //表格显示条纹
  1512. pagination: true, //启动分页
  1513. pageSize: 10, //每页显示的记录数
  1514. pageNumber: 1, //当前第几页
  1515. pageList: [10, 20, 50, 100], //记录数可选列表
  1516. search: false, //是否启用查询
  1517. showColumns: false, //显示下拉框勾选要显示的列
  1518. showRefresh: false, //显示刷新按钮
  1519. sidePagination: "server", //表示服务端请求
  1520. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1521. //设置为limit可以获取limit, offset, search, sort, order
  1522. queryParamsType: "undefined",
  1523. queryParams: function queryParams(params) {
  1524. //设置查询参数
  1525. var param = {
  1526. page: params.pageNumber,
  1527. pagesize: params.pageSize,
  1528. token: $.cookie("token"),
  1529. keyvalue: "",
  1530. stime: "",
  1531. etime: "",
  1532. };
  1533. return param;
  1534. },
  1535. onLoadSuccess: function() {
  1536. //加载成功时执行
  1537. //layer.msg("加载成功");
  1538. },
  1539. onLoadError: function() {
  1540. //加载失败时执行
  1541. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1542. },
  1543. });
  1544. } else if(type === "2") {
  1545. //初始化表格,动态从服务器加载数据
  1546. table.bootstrapTable({
  1547. method: "get", //使用get请求到服务器获取数据
  1548. url: huayi.config.callcenter_url + "LawGuide/GetList", //获取数据的Servlet地址
  1549. contentType: "application/x-www-form-urlencoded",
  1550. striped: true, //表格显示条纹
  1551. pagination: true, //启动分页
  1552. pageSize: 10, //每页显示的记录数
  1553. pageNumber: 1, //当前第几页
  1554. pageList: [10, 20, 50, 100], //记录数可选列表
  1555. search: false, //是否启用查询
  1556. showColumns: false, //显示下拉框勾选要显示的列
  1557. showRefresh: false, //显示刷新按钮
  1558. sidePagination: "server", //表示服务端请求
  1559. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1560. //设置为limit可以获取limit, offset, search, sort, order
  1561. queryParamsType: "undefined",
  1562. queryParams: function queryParams(params) {
  1563. //设置查询参数
  1564. var param = {
  1565. page: params.pageNumber,
  1566. pagesize: params.pageSize,
  1567. token: $.cookie("token"),
  1568. keyvalue: "",
  1569. key: "",
  1570. stime: "",
  1571. etime: "",
  1572. };
  1573. return param;
  1574. },
  1575. onLoadSuccess: function() {
  1576. //加载成功时执行
  1577. //layer.msg("加载成功");
  1578. },
  1579. onLoadError: function() {
  1580. //加载失败时执行
  1581. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1582. },
  1583. });
  1584. } else if(type === "3") {
  1585. //初始化表格,动态从服务器加载数据
  1586. table.bootstrapTable({
  1587. method: "get", //使用get请求到服务器获取数据
  1588. url: huayi.config.callcenter_url + "HotspotGlossary/GetList", //获取数据的Servlet地址
  1589. contentType: "application/x-www-form-urlencoded",
  1590. striped: true, //表格显示条纹
  1591. pagination: true, //启动分页
  1592. pageSize: 10, //每页显示的记录数
  1593. pageNumber: 1, //当前第几页
  1594. pageList: [10, 20, 50, 100], //记录数可选列表
  1595. search: false, //是否启用查询
  1596. showColumns: false, //显示下拉框勾选要显示的列
  1597. showRefresh: false, //显示刷新按钮
  1598. sidePagination: "server", //表示服务端请求
  1599. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1600. //设置为limit可以获取limit, offset, search, sort, order
  1601. queryParamsType: "undefined",
  1602. queryParams: function queryParams(params) {
  1603. //设置查询参数
  1604. var param = {
  1605. page: params.pageNumber,
  1606. pagesize: params.pageSize,
  1607. token: $.cookie("token"),
  1608. keyvalue: "",
  1609. key: "",
  1610. stime: "",
  1611. etime: "",
  1612. };
  1613. return param;
  1614. },
  1615. onLoadSuccess: function() {
  1616. //加载成功时执行
  1617. //layer.msg("加载成功");
  1618. },
  1619. onLoadError: function() {
  1620. //加载失败时执行
  1621. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1622. },
  1623. });
  1624. } else if(type === "4") {
  1625. //初始化表格,动态从服务器加载数据
  1626. table.bootstrapTable({
  1627. method: "get", //使用get请求到服务器获取数据
  1628. url: huayi.config.callcenter_url + "Policy/GetList", //获取数据的Servlet地址
  1629. contentType: "application/x-www-form-urlencoded",
  1630. striped: true, //表格显示条纹
  1631. pagination: true, //启动分页
  1632. pageSize: 10, //每页显示的记录数
  1633. pageNumber: 1, //当前第几页
  1634. pageList: [10, 20, 50, 100], //记录数可选列表
  1635. search: false, //是否启用查询
  1636. showColumns: false, //显示下拉框勾选要显示的列
  1637. showRefresh: false, //显示刷新按钮
  1638. sidePagination: "server", //表示服务端请求
  1639. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1640. //设置为limit可以获取limit, offset, search, sort, order
  1641. queryParamsType: "undefined",
  1642. queryParams: function queryParams(params) {
  1643. //设置查询参数
  1644. var param = {
  1645. page: params.pageNumber,
  1646. pagesize: params.pageSize,
  1647. token: $.cookie("token"),
  1648. keyvalue: "",
  1649. key: "",
  1650. stime: "",
  1651. etime: "",
  1652. };
  1653. return param;
  1654. },
  1655. onLoadSuccess: function() {
  1656. //加载成功时执行
  1657. //layer.msg("加载成功");
  1658. },
  1659. onLoadError: function() {
  1660. //加载失败时执行
  1661. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1662. },
  1663. });
  1664. } else if(type === "5") {
  1665. //初始化表格,动态从服务器加载数据
  1666. table.bootstrapTable({
  1667. method: "get", //使用get请求到服务器获取数据
  1668. url: huayi.config.callcenter_url + "NounInterpretation/GetList", //获取数据的Servlet地址
  1669. contentType: "application/x-www-form-urlencoded",
  1670. striped: true, //表格显示条纹
  1671. pagination: true, //启动分页
  1672. pageSize: 10, //每页显示的记录数
  1673. pageNumber: 1, //当前第几页
  1674. pageList: [10, 20, 50, 100], //记录数可选列表
  1675. search: false, //是否启用查询
  1676. showColumns: false, //显示下拉框勾选要显示的列
  1677. showRefresh: false, //显示刷新按钮
  1678. sidePagination: "server", //表示服务端请求
  1679. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1680. //设置为limit可以获取limit, offset, search, sort, order
  1681. queryParamsType: "undefined",
  1682. queryParams: function queryParams(params) {
  1683. //设置查询参数
  1684. var param = {
  1685. page: params.pageNumber,
  1686. pagesize: params.pageSize,
  1687. token: $.cookie("token"),
  1688. keyvalue: "",
  1689. key: "",
  1690. stime: "",
  1691. etime: "",
  1692. };
  1693. return param;
  1694. },
  1695. onLoadSuccess: function() {
  1696. //加载成功时执行
  1697. //layer.msg("加载成功");
  1698. },
  1699. onLoadError: function() {
  1700. //加载失败时执行
  1701. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1702. },
  1703. });
  1704. } else if(type === "6") {
  1705. //初始化表格,动态从服务器加载数据
  1706. table.bootstrapTable({
  1707. method: "get", //使用get请求到服务器获取数据
  1708. url: huayi.config.callcenter_url + "Functions/GetList", //获取数据的Servlet地址
  1709. contentType: "application/x-www-form-urlencoded",
  1710. striped: true, //表格显示条纹
  1711. pagination: true, //启动分页
  1712. pageSize: 10, //每页显示的记录数
  1713. pageNumber: 1, //当前第几页
  1714. pageList: [10, 20, 50, 100], //记录数可选列表
  1715. search: false, //是否启用查询
  1716. showColumns: false, //显示下拉框勾选要显示的列
  1717. showRefresh: false, //显示刷新按钮
  1718. sidePagination: "server", //表示服务端请求
  1719. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1720. //设置为limit可以获取limit, offset, search, sort, order
  1721. queryParamsType: "undefined",
  1722. queryParams: function queryParams(params) {
  1723. //设置查询参数
  1724. var param = {
  1725. page: params.pageNumber,
  1726. pagesize: params.pageSize,
  1727. token: $.cookie("token"),
  1728. keyvalue: "",
  1729. key: "",
  1730. stime: "",
  1731. etime: "",
  1732. };
  1733. return param;
  1734. },
  1735. onLoadSuccess: function() {
  1736. //加载成功时执行
  1737. //layer.msg("加载成功");
  1738. },
  1739. onLoadError: function() {
  1740. //加载失败时执行
  1741. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1742. },
  1743. });
  1744. } else if(type === "7") {
  1745. //初始化表格,动态从服务器加载数据
  1746. table.bootstrapTable({
  1747. method: "get", //使用get请求到服务器获取数据
  1748. url: huayi.config.callcenter_url + "Repository/GetList", //获取数据的Servlet地址
  1749. contentType: "application/x-www-form-urlencoded",
  1750. striped: true, //表格显示条纹
  1751. pagination: true, //启动分页
  1752. pageSize: 10, //每页显示的记录数
  1753. pageNumber: 1, //当前第几页
  1754. pageList: [10, 20, 50, 100], //记录数可选列表
  1755. search: false, //是否启用查询
  1756. showColumns: false, //显示下拉框勾选要显示的列
  1757. showRefresh: false, //显示刷新按钮
  1758. sidePagination: "server", //表示服务端请求
  1759. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1760. //设置为limit可以获取limit, offset, search, sort, order
  1761. queryParamsType: "undefined",
  1762. queryParams: function queryParams(params) {
  1763. //设置查询参数
  1764. var param = {
  1765. page: params.pageNumber,
  1766. pagesize: params.pageSize,
  1767. token: $.cookie("token"),
  1768. type:1,
  1769. key:$('.rightSearchKey').val(),
  1770. };
  1771. return param;
  1772. },
  1773. onLoadSuccess: function() {
  1774. //加载成功时执行
  1775. //layer.msg("加载成功");
  1776. },
  1777. onLoadError: function() {
  1778. //加载失败时执行
  1779. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1780. },
  1781. });
  1782. } else if(type === "8") {
  1783. // document.getElementById("J_iframe").src="https://www.baidu.com/";
  1784. }
  1785. }
  1786. $('#rightSearch').click(function(){
  1787. loadZSK("7");
  1788. })
  1789. $(".ldcrb-top ul li").click(function() {
  1790. $(this).addClass("activity").siblings().removeClass("activity");
  1791. var type = $(this).attr("data-type");
  1792. loadZSK(type);
  1793. });
  1794. // 序号
  1795. function serialNumber(val, row, index) {
  1796. return index + 1;
  1797. }
  1798. // 操作
  1799. function operation1(val, row) {
  1800. return(
  1801. '<div class="tool_downs">' +
  1802. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1803. row.F_Id +
  1804. '" onclick="detailBtn1(\'' +
  1805. row.F_Id +
  1806. '\')" title="详情">详情</a>' +
  1807. "</div>"
  1808. );
  1809. }
  1810. // 操作
  1811. function operation2(val, row) {
  1812. return(
  1813. '<div class="tool_downs">' +
  1814. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1815. row.F_Id +
  1816. '" onclick="detailBtn2(\'' +
  1817. row.F_Id +
  1818. '\')" title="详情">详情</a>' +
  1819. "</div>"
  1820. );
  1821. }
  1822. // 操作
  1823. function operation3(val, row) {
  1824. return(
  1825. '<div class="tool_downs">' +
  1826. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1827. row.F_Id +
  1828. '" onclick="detailBtn3(\'' +
  1829. row.F_Id +
  1830. '\')" title="详情">详情</a>' +
  1831. "</div>"
  1832. );
  1833. }
  1834. // 操作
  1835. function operation4(val, row) {
  1836. return(
  1837. '<div class="tool_downs">' +
  1838. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1839. row.F_Id +
  1840. '" onclick="detailBtn4(\'' +
  1841. row.F_Id +
  1842. '\')" title="详情">详情</a>' +
  1843. "</div>"
  1844. );
  1845. }
  1846. // 操作
  1847. function operation5(val, row) {
  1848. return(
  1849. '<div class="tool_downs">' +
  1850. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1851. row.F_Id +
  1852. '" onclick="detailBtn5(\'' +
  1853. row.F_Id +
  1854. '\')" title="详情">详情</a>' +
  1855. "</div>"
  1856. );
  1857. }
  1858. // 操作
  1859. function operation6(val, row) {
  1860. return(
  1861. '<div class="tool_downs">' +
  1862. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1863. row.F_Id +
  1864. '" onclick="detailBtn6(\'' +
  1865. row.F_Id +
  1866. '\')" title="详情">详情</a>' +
  1867. "</div>"
  1868. );
  1869. }
  1870. // 操作
  1871. function operation7(val, row) {
  1872. return(
  1873. '<div class="tool_downs">' +
  1874. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1875. row.F_Id +
  1876. '" onclick="detailBtn7(\'' +
  1877. row.F_Id +
  1878. '\')" title="详情">详情</a>' +
  1879. '<a href="javascript:;" class="aBtn" style="margin-left:8px;" authorize="yes" id="HY_details_' +
  1880. row.F_Id +
  1881. '" onclick="noSolve(\'' +
  1882. row.F_Id +
  1883. '\')" title="未解决">未解决</a>' +
  1884. "</div>"
  1885. );
  1886. }
  1887. // 详情
  1888. function detailBtn1(id) {
  1889. layer.open({
  1890. type: 2,
  1891. content: "./zhiShiKu/detailZhiShiKuPolicyExpert.html?id=" + id, //iframe的url,no代表不显示滚动条
  1892. title: "政策专家库",
  1893. area: ["80%", "80%"], //宽高
  1894. });
  1895. }
  1896. // 详情
  1897. function detailBtn2(id) {
  1898. layer.open({
  1899. type: 2,
  1900. content: "./zhiShiKu/detailZhiShiKuGuide.html?id=" + id, //iframe的url,no代表不显示滚动条
  1901. title: "办事指南",
  1902. area: ["80%", "80%"], //宽高
  1903. });
  1904. }
  1905. // 详情
  1906. function detailBtn3(id) {
  1907. layer.open({
  1908. type: 2,
  1909. content: "./zhiShiKu/detailZhiShiKuHotLssues.html?id=" + id, //iframe的url,no代表不显示滚动条
  1910. title: "热点问题",
  1911. area: ["80%", "80%"], //宽高
  1912. });
  1913. }
  1914. // 详情
  1915. function detailBtn4(id) {
  1916. layer.open({
  1917. type: 2,
  1918. content: "./zhiShiKu/detaileZhiShiKuPoliciesRegulations.html?id=" + id, //iframe的url,no代表不显示滚动条
  1919. title: "政策法规",
  1920. area: ["80%", "80%"], //宽高
  1921. });
  1922. }
  1923. // 详情
  1924. function detailBtn5(id) {
  1925. layer.open({
  1926. type: 2,
  1927. content: "./zhiShiKu/detailZhiShiKuGlossary.html?id=" + id, //iframe的url,no代表不显示滚动条
  1928. title: "名词解释",
  1929. area: ["80%", "80%"], //宽高
  1930. });
  1931. }
  1932. // 详情
  1933. function detailBtn6(id) {
  1934. layer.open({
  1935. type: 2,
  1936. content: "./zhiShiKu/detailZhiShiKuFunctional.html?id=" + id, //iframe的url,no代表不显示滚动条
  1937. title: "部门职能",
  1938. area: ["80%", "80%"], //宽高
  1939. });
  1940. }
  1941. // 详情
  1942. function detailBtn7(id) {
  1943. layer.open({
  1944. type: 2,
  1945. title: '查看知识库详情',
  1946. area: ['70%', '60%'],
  1947. maxmin:true,
  1948. content: './zhiShiKu/newRepositoryDetail.html?ids='+ id+"&screen=1"
  1949. });
  1950. }
  1951. // 获取坐席
  1952. function getSeatData(obj) {
  1953. obj.empty();
  1954. $.getJSON(
  1955. huayi.config.callcenter_url + "UserAccount/GetSeatList", {
  1956. token: $.cookie("token"),
  1957. },
  1958. function(data) {
  1959. if(data.state.toLowerCase() == "success") {
  1960. var content = data.data;
  1961. $(content).each(function(i, n) {
  1962. $(
  1963. "<option value='" +
  1964. n.F_UserCode +
  1965. "'>" +
  1966. n.F_UserName +
  1967. "</option>"
  1968. ).appendTo(obj);
  1969. });
  1970. obj.selectpicker({
  1971. noneSelectedText: "请选择", //默认显示内容
  1972. });
  1973. obj.selectpicker("refresh");
  1974. }
  1975. }
  1976. );
  1977. }
  1978. // 综合查询
  1979. function loadComprehensiveList() {
  1980. //先销毁表格
  1981. $("#comprehensiveContentList").bootstrapTable("destroy");
  1982. //初始化表格,动态从服务器加载数据
  1983. $("#comprehensiveContentList").bootstrapTable({
  1984. method: "get", //使用get请求到服务器获取数据
  1985. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1986. contentType: "application/x-www-form-urlencoded",
  1987. striped: true, //表格显示条纹
  1988. pagination: true, //启动分页
  1989. pageSize: 10, //每页显示的记录数
  1990. pageNumber: 1, //当前第几页
  1991. pageList: [10, 20, 50, 100], //记录数可选列表
  1992. search: false, //是否启用查询
  1993. showColumns: false, //显示下拉框勾选要显示的列
  1994. showRefresh: false, //显示刷新按钮
  1995. sidePagination: "server", //表示服务端请求
  1996. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1997. //设置为limit可以获取limit, offset, search, sort, order
  1998. queryParamsType: "undefined",
  1999. queryParams: function queryParams(params) {
  2000. //设置查询参数
  2001. var param = {
  2002. page: params.pageNumber,
  2003. pagesize: params.pageSize,
  2004. workid: $("#wids").val().replace(/\s+/g, ""),
  2005. ComTitle: $("#workOrderTitle").val().replace(/\s+/g, ""), // 工单标题
  2006. ComContent: $("#workOrderContent").val().replace(/\s+/g, ""), // 工单内容
  2007. Result: $("#workOrderProcessingResult").val().replace(/\s+/g, ""), // 办理结果
  2008. tel: $("#comprehensiveContentSerrchTel").val().replace(/\s+/g, ""), // 来电号码
  2009. usercode: conversionBootstrapSelectData($("#comprehensiveContentSerrchSeat")), // 受话坐席
  2010. // starttime: $("#starttime").val(), //=开始时间
  2011. // endtime: $("#endtime").val(), //=结束时间
  2012. comprehensive: 1,
  2013. token: $.cookie("token"),
  2014. };
  2015. return param;
  2016. },
  2017. onLoadSuccess: function(data) {
  2018. //加载成功时执行
  2019. // layer.msg("加载成功");
  2020. },
  2021. onLoadError: function() {
  2022. //加载失败时执行
  2023. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2024. },
  2025. });
  2026. }
  2027. function conversionBootstrapSelectData(obj) {
  2028. var returnData = "";
  2029. var selectedData = obj.val();
  2030. if(selectedData != null) {
  2031. for(var i = 0; i < selectedData.length; i++) {
  2032. returnData += selectedData[i] + ","
  2033. }
  2034. returnData = returnData.slice(0, -1);
  2035. } else {
  2036. returnData = ""
  2037. }
  2038. return returnData;
  2039. }
  2040. //解决
  2041. function resolve(id) {
  2042. var laye = layer.confirm(
  2043. "确定解决?", {
  2044. btn: ["确定", "取消"], //可以无限个按钮
  2045. },
  2046. function() {
  2047. //按钮【按钮一】的回调
  2048. $.ajax({
  2049. type: "post",
  2050. url: huayi.config.callcenter_url + "Repository/OptRep",
  2051. async: true,
  2052. dataType: "json",
  2053. data: {
  2054. token: $.cookie("token"),
  2055. repid: id,
  2056. type: 1,
  2057. },
  2058. success: function(data) {
  2059. if(data.state.toLowerCase() == "success") {
  2060. layer.msg("提交成功!");
  2061. layer.close(laye);
  2062. }
  2063. },
  2064. });
  2065. },
  2066. function(index) {
  2067. //按钮【按钮二】的回调
  2068. layer.close(laye);
  2069. }
  2070. );
  2071. }
  2072. //未解决
  2073. function noSolve(id) {
  2074. var laye = layer.open({
  2075. type: 1,
  2076. shade: false,
  2077. area: ["430px", "260px"],
  2078. title: "请输入未解决原因", //不显示标题
  2079. content: '<div style="padding-top:10px;padding-left:20px;">\n' +
  2080. '<textarea id="resultNoSolve" style="width:300px; height:120px" type="text" placeholder="请输入未解决原因"></textarea>' +
  2081. "</div>",
  2082. cancel: function() {
  2083. layer.close();
  2084. },
  2085. btn: ["确定", "取消"], //按钮
  2086. yes: function() {
  2087. console.log($("#resultNoSolve").val())
  2088. if(!$("#resultNoSolve").val()) {
  2089. layer.msg("请填写未解决原因!");
  2090. return false;
  2091. } else {
  2092. $.ajax({
  2093. type: "post",
  2094. url: huayi.config.callcenter_url + "Repository/OptRep",
  2095. async: true,
  2096. dataType: "json",
  2097. data: {
  2098. token: $.cookie("token"),
  2099. repid: id,
  2100. reason: $("#resultNoSolve").val(),
  2101. type: 2,
  2102. },
  2103. success: function(data) {
  2104. if(data.state.toLowerCase() == "success") {
  2105. layer.msg("提交成功!");
  2106. layer.close(laye);
  2107. loadZSK("7");
  2108. }
  2109. },
  2110. });
  2111. }
  2112. },
  2113. });
  2114. }
  2115. //外呼弹屏
  2116. function whtp() {
  2117. $("#Result").val("");
  2118. if($(".WH").hasClass("fadeOutUp")) {
  2119. $(".WH").removeClass("fadeOutUp").addClass("fadeInDown");
  2120. }
  2121. $(".WH").removeClass("hidens");
  2122. $(".first").removeClass("first");
  2123. $(".WH").addClass("first");
  2124. loadWH();
  2125. }
  2126. //加载外呼电话列表
  2127. function loadWH() {
  2128. $(".phonediv").hide();
  2129. var n = $(".bg_title .lactive").attr("itemid");
  2130. switch(n) {
  2131. case "0":
  2132. var obj0 = $(".phonediv").eq(0);
  2133. obj0.show();
  2134. //先销毁表格
  2135. var table = obj0.find(".phonelist");
  2136. table.bootstrapTable("destroy");
  2137. //初始化表格,动态从服务器加载数据
  2138. table.bootstrapTable({
  2139. method: "get", //使用get请求到服务器获取数据
  2140. url: huayi.config.callcenter_url + "CallOutScreen/GetPhoneList", //获取数据的Servlet地址
  2141. contentType: "application/x-www-form-urlencoded",
  2142. striped: true, //表格显示条纹
  2143. pagination: true, //启动分页
  2144. pageSize: 10, //每页显示的记录数
  2145. pageNumber: 1, //当前第几页
  2146. pageList: [10, 20, 50, 100], //记录数可选列表
  2147. search: false, //是否启用查询
  2148. showColumns: false, //显示下拉框勾选要显示的列
  2149. showRefresh: false, //显示刷新按钮
  2150. sidePagination: "server", //表示服务端请求
  2151. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2152. //设置为limit可以获取limit, offset, search, sort, order
  2153. queryParamsType: "undefined",
  2154. queryParams: function queryParams(params) {
  2155. //设置查询参数
  2156. var param = {
  2157. page: params.pageNumber,
  2158. pagesize: params.pageSize,
  2159. tel: $("#lastphone").val(),
  2160. token: $.cookie("token"),
  2161. };
  2162. return param;
  2163. },
  2164. onLoadSuccess: function() {
  2165. //加载成功时执行
  2166. //layer.msg("加载成功");
  2167. },
  2168. onLoadError: function() {
  2169. //加载失败时执行
  2170. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2171. },
  2172. });
  2173. break;
  2174. case "1":
  2175. var obj1 = $(".phonediv").eq(1);
  2176. obj1.show();
  2177. var table = obj1.find(".phonelist");
  2178. table.bootstrapTable("destroy");
  2179. //初始化表格,动态从服务器加载数据
  2180. table.bootstrapTable({
  2181. method: "get", //使用get请求到服务器获取数据
  2182. url: huayi.config.callcenter_url + "CallOutScreen/GetUserList", //获取数据的Servlet地址
  2183. contentType: "application/x-www-form-urlencoded",
  2184. striped: true, //表格显示条纹
  2185. pagination: true, //启动分页
  2186. pageSize: 10, //每页显示的记录数
  2187. pageNumber: 1, //当前第几页
  2188. pageList: [10, 20, 50, 100], //记录数可选列表
  2189. search: false, //是否启用查询
  2190. showColumns: false, //显示下拉框勾选要显示的列
  2191. showRefresh: false, //显示刷新按钮
  2192. sidePagination: "server", //表示服务端请求
  2193. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2194. //设置为limit可以获取limit, offset, search, sort, order
  2195. queryParamsType: "undefined",
  2196. queryParams: function queryParams(params) {
  2197. //设置查询参数
  2198. var param = {
  2199. page: params.pageNumber,
  2200. pagesize: params.pageSize,
  2201. tel: $("#gsphone").val(),
  2202. name: $("#gsname").val(),
  2203. token: $.cookie("token"),
  2204. };
  2205. return param;
  2206. },
  2207. onLoadSuccess: function() {
  2208. //加载成功时执行
  2209. //layer.msg("加载成功");
  2210. },
  2211. onLoadError: function() {
  2212. //加载失败时执行
  2213. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2214. },
  2215. });
  2216. break;
  2217. case "2":
  2218. var obj2 = $(".phonediv").eq(2);
  2219. obj2.show();
  2220. var table = obj2.find(".phonelist");
  2221. table.bootstrapTable("destroy");
  2222. //初始化表格,动态从服务器加载数据
  2223. table.bootstrapTable({
  2224. method: "get", //使用get请求到服务器获取数据
  2225. url: huayi.config.callcenter_url +
  2226. "CallOutScreen/GetCustomerList", //获取数据的Servlet地址
  2227. contentType: "application/x-www-form-urlencoded",
  2228. striped: true, //表格显示条纹
  2229. pagination: true, //启动分页
  2230. pageSize: 10, //每页显示的记录数
  2231. pageNumber: 1, //当前第几页
  2232. pageList: [10, 20, 50, 100], //记录数可选列表
  2233. search: false, //是否启用查询
  2234. showColumns: false, //显示下拉框勾选要显示的列
  2235. showRefresh: false, //显示刷新按钮
  2236. sidePagination: "server", //表示服务端请求
  2237. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2238. //设置为limit可以获取limit, offset, search, sort, order
  2239. queryParamsType: "undefined",
  2240. queryParams: function queryParams(params) {
  2241. //设置查询参数
  2242. var param = {
  2243. page: params.pageNumber,
  2244. pagesize: params.pageSize,
  2245. tel: $("#khphone").val(),
  2246. name: $("#khname").val(),
  2247. token: $.cookie("token"),
  2248. };
  2249. return param;
  2250. },
  2251. onLoadSuccess: function() {
  2252. //加载成功时执行
  2253. //layer.msg("加载成功");
  2254. },
  2255. onLoadError: function() {
  2256. //加载失败时执行
  2257. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2258. },
  2259. });
  2260. break;
  2261. case "3":
  2262. $(".phonediv").eq(3).show();
  2263. $("#zxTable tbody").html("");
  2264. if(obj.AgentID) {
  2265. obj.Type = "GetAgentList";
  2266. Send();
  2267. }
  2268. break;
  2269. }
  2270. }
  2271. function view(val) {
  2272. var str = "";
  2273. if(val) {
  2274. str = "<a onclick=\"call('" + val + "')\">" + val + "</a>";
  2275. }
  2276. return str;
  2277. }
  2278. function call(val) {
  2279. $("#Result").val(val);
  2280. $(".img").removeClass("hidens");
  2281. }
  2282. function ftime(val) {
  2283. if(val) {
  2284. return helper.DateFormat.getFormatTime(val);
  2285. } else {
  2286. return "";
  2287. }
  2288. }
  2289. function logout() {
  2290. $.ajax({
  2291. url: huayi.config.callcenter_url + "Login/Logout",
  2292. data: {
  2293. token: $.cookie("token"),
  2294. },
  2295. dataType: "json",
  2296. success: function(res) {
  2297. if(res.state) {
  2298. $.cookie("token", "");
  2299. window.localStorage.removeItem("token");
  2300. window.localStorage.removeItem("extno");
  2301. window.localStorage.removeItem("zx_user");
  2302. window.localStorage.removeItem("socket_state");
  2303. location.href = "./login.html";
  2304. }
  2305. },
  2306. });
  2307. }
  2308. //跳转
  2309. function Jumps() {
  2310. $("iframe:visible")[0].src = "widgets.html";
  2311. }
  2312. ////子页面返回主页
  2313. //function home_index() {
  2314. // top.$("iframe:visible")[0].src = "widgets.html";
  2315. //}
  2316. // 获取乡镇
  2317. $("#sourcearea").change(function() {
  2318. getTownshipVillage($("#township"), $("#sourcearea").val());
  2319. });
  2320. // 获取村
  2321. $("#township").change(function() {
  2322. getTownshipVillage($("#village"), $("#township").val());
  2323. });
  2324. //区域
  2325. function QY(obj) {
  2326. obj.empty();
  2327. obj.append('<option selected="selected" value="">请选择</option>');
  2328. $.getJSON(
  2329. huayi.config.callcenter_url + "Area/GetAreaListById", {
  2330. token: $.cookie("token"),
  2331. },
  2332. function(data) {
  2333. if(data.state.toLowerCase() == "success") {
  2334. var content = data.data;
  2335. $(content).each(function(i, n) {
  2336. if(n.F_AreaName !== "市区") {
  2337. if(n.F_AreaName === "文峰区") {
  2338. $(
  2339. "<option value='" +
  2340. n.F_AreaId +
  2341. "' selected='selected'>" +
  2342. n.F_AreaName +
  2343. "</option>"
  2344. ).appendTo(obj);
  2345. } else {
  2346. $(
  2347. "<option value='" +
  2348. n.F_AreaId +
  2349. "'>" +
  2350. n.F_AreaName +
  2351. "</option>"
  2352. ).appendTo(obj);
  2353. }
  2354. }
  2355. });
  2356. }
  2357. }
  2358. );
  2359. }
  2360. //获取乡镇,村
  2361. function getTownshipVillage(obj, parentid) {
  2362. obj.empty();
  2363. obj.append('<option selected="selected" value="">请选择</option>');
  2364. $.getJSON(
  2365. huayi.config.callcenter_url + "Area/GetAreaChildren", {
  2366. token: $.cookie("token"),
  2367. parentid: parentid,
  2368. },
  2369. function(data) {
  2370. if(data.state.toLowerCase() == "success") {
  2371. var content = data.data;
  2372. $(content).each(function(i, n) {
  2373. $(
  2374. "<option value='" +
  2375. n.F_AreaId +
  2376. "'>" +
  2377. n.F_AreaName +
  2378. "</option>"
  2379. ).appendTo(obj);
  2380. });
  2381. }
  2382. }
  2383. );
  2384. }
  2385. //来源
  2386. function LY(obj) {
  2387. obj.empty();
  2388. $.getJSON(
  2389. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2390. token: $.cookie("token"),
  2391. id: 1,
  2392. },
  2393. function(data) {
  2394. if(data.state.toLowerCase() == "success") {
  2395. var content = data.data;
  2396. $(content).each(function(i, n) {
  2397. $(
  2398. "<option value='" +
  2399. n.F_ValueId +
  2400. "'>" +
  2401. n.F_Value +
  2402. "</option>"
  2403. ).appendTo(obj);
  2404. });
  2405. }
  2406. }
  2407. );
  2408. }
  2409. //类别
  2410. function LB(obj) {
  2411. obj.empty();
  2412. $.getJSON(
  2413. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2414. token: $.cookie("token"),
  2415. id: 2,
  2416. },
  2417. function(data) {
  2418. if(data.state.toLowerCase() == "success") {
  2419. var content = data.data;
  2420. $(content).each(function(i, n) {
  2421. $(
  2422. "<option value='" +
  2423. n.F_ValueId +
  2424. "'>" +
  2425. n.F_Value +
  2426. "</option>"
  2427. ).appendTo(obj);
  2428. });
  2429. }
  2430. }
  2431. );
  2432. }
  2433. //主题
  2434. function ZT(obj) {
  2435. obj.empty();
  2436. $.getJSON(
  2437. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2438. token: $.cookie("token"),
  2439. id: 3,
  2440. },
  2441. function(data) {
  2442. if(data.state.toLowerCase() == "success") {
  2443. var content = data.data;
  2444. $(content).each(function(i, n) {
  2445. $(
  2446. "<option value='" +
  2447. n.F_ValueId +
  2448. "'>" +
  2449. n.F_Value +
  2450. "</option>"
  2451. ).appendTo(obj);
  2452. });
  2453. }
  2454. }
  2455. );
  2456. }
  2457. //电话类别
  2458. function getPhoneType(obj) {
  2459. obj.empty();
  2460. $.ajax({
  2461. type: "get",
  2462. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2463. dataType: "json",
  2464. async: true,
  2465. data: {
  2466. token: $.cookie("token"),
  2467. id: 2498,
  2468. },
  2469. success: function(data) {
  2470. if(data.state.toLowerCase() == "success") {
  2471. var content = data.data;
  2472. $(content).each(function(i, n) {
  2473. $(
  2474. "<option value='" +
  2475. n.F_Value +
  2476. "'>" +
  2477. n.F_Remark +
  2478. "</option>"
  2479. ).appendTo(obj);
  2480. });
  2481. }
  2482. },
  2483. });
  2484. }
  2485. //获取来电类型
  2486. function GetDicValueList() {
  2487. $("#dicValueList ul").html("");
  2488. $.getJSON(
  2489. huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
  2490. id: 45,
  2491. token: $.cookie("token"),
  2492. },
  2493. function(result) {
  2494. if(result.state.toLowerCase() == "success") {
  2495. for(var i = 0; i < result.data.length; i++) {
  2496. $("#dicValueList ul").append(
  2497. '<li><label data-valDic="' +
  2498. result.data[i].F_ValueId +
  2499. '" id="unit' +
  2500. i +
  2501. '">' +
  2502. result.data[i].F_Value +
  2503. "</label></li>"
  2504. );
  2505. }
  2506. }
  2507. }
  2508. );
  2509. }
  2510. //点击来电类型
  2511. var dicTypeid = 46; //默认是 已受理
  2512. $(document).on("click", "#dicValueList li label", function() {
  2513. if($.cookie("code")==="spdbzy"){
  2514. return
  2515. }
  2516. if(!$(this).hasClass("checkedDept")) {
  2517. var $that = $(this);
  2518. if($(".hidCallID").val()) {
  2519. dicTypeid = 46; //默认是 已受理
  2520. dicTypeid =
  2521. $(this).attr("data-valDic") != 46 ?
  2522. $(this).attr("data-valDic") :
  2523. 46;
  2524. $.post(
  2525. huayi.config.callcenter_url + "CallInScreen/UpdateCallInType", {
  2526. callid: $(".hidCallID").val(),
  2527. // callid: 59054,
  2528. typeid: dicTypeid,
  2529. token: $.cookie("token"),
  2530. },
  2531. function(result) {
  2532. //debugger;
  2533. var results = JSON.parse(result);
  2534. if(results.state.toLowerCase() == "success") {
  2535. //console.info('传递来电类型成功,ID为:'+ dicTypeid);
  2536. $that
  2537. .addClass("checkedDept")
  2538. .parent()
  2539. .siblings()
  2540. .children()
  2541. .removeClass("checkedDept");
  2542. if(dicTypeid != 46) {
  2543. // $("#dicForms").hide();
  2544. layer.msg("来电类型保存成功!");
  2545. if(dicTypeid == 50) {
  2546. loadOld();
  2547. }
  2548. } else {
  2549. $("#dicForms").show();
  2550. }
  2551. }
  2552. }
  2553. );
  2554. } else {
  2555. //console.info('传递来电类型失败');
  2556. }
  2557. } else {
  2558. //$(this).removeClass('checkedDept');
  2559. //layer.msg('来电类型已经保存成功!不用重复点击提交');
  2560. }
  2561. });
  2562. // 历史工单状态
  2563. function historyOrderStates(val, row) {
  2564. var html = "";
  2565. switch(val + "") {
  2566. case "0":
  2567. html = "新工单";
  2568. if(row.F_IsReturn == 1) {
  2569. html = "新工单(回退)";
  2570. }
  2571. break;
  2572. case "1":
  2573. html = "待交办";
  2574. break;
  2575. case "2":
  2576. html = '<span style="color:#FF0000;">待查收</span>';
  2577. break;
  2578. case "3":
  2579. html = "退回审核中";
  2580. break;
  2581. case "4":
  2582. html = "办理中";
  2583. break;
  2584. case "5":
  2585. html = "延时审核";
  2586. break;
  2587. case "6":
  2588. if(row.F_IsProtect === 2 || row.F_IsProtect === 3) {
  2589. html = "已办未果";
  2590. } else {
  2591. html = "已办理";
  2592. }
  2593. break;
  2594. case "7":
  2595. html = "已回访";
  2596. break;
  2597. case "8":
  2598. if(row.F_Identification === 0) {
  2599. html = "重置转发";
  2600. } else if(row.F_Identification === 1) {
  2601. html = "退回重办";
  2602. } else {
  2603. html = "重办中";
  2604. }
  2605. break;
  2606. case "9":
  2607. html = "已结案";
  2608. break;
  2609. case "10":
  2610. html = "待审核";
  2611. break;
  2612. case "11":
  2613. html = "重办待交办";
  2614. break;
  2615. case "13":
  2616. html = "重办驳回";
  2617. break;
  2618. }
  2619. return html;
  2620. }
  2621. // 历史工单操作
  2622. function historyOrderOperation(val, row) {
  2623. var roleCode = $.cookie("code");
  2624. if(roleCode === "GNZY") {
  2625. return(
  2626. '<a class="xg" onclick="tj(\'' +
  2627. row.F_WorkOrderId +
  2628. '\')" title="提交">提交</a>&nbsp;' +
  2629. '<a class="xg" onclick="workOrderEdit(\'' +
  2630. row.F_WorkOrderId +
  2631. '\')" title="编辑">编辑</a>'
  2632. );
  2633. } else {
  2634. return "-";
  2635. }
  2636. }
  2637. //提交
  2638. function tj(str) {
  2639. layer.confirm(
  2640. "确定要提交工单么?", {
  2641. btn: ["确定", "取消"], //按钮
  2642. },
  2643. function() {
  2644. //请求后台数据
  2645. /*发送请求*/
  2646. $.post(
  2647. huayi.config.callcenter_url + "WorkOrder/SubmitWorkOrder", {
  2648. ids: str,
  2649. token: $.cookie("token"),
  2650. },
  2651. function(result) {
  2652. result = JSON.parse(result);
  2653. if(result.state.toLowerCase() == "success") {
  2654. layer.msg("提交成功");
  2655. $("#orderlist").bootstrapTable("refresh");
  2656. //load();
  2657. }
  2658. }
  2659. );
  2660. }
  2661. );
  2662. }
  2663. // 编辑
  2664. function workOrderEdit(str) {
  2665. layer.open({
  2666. type: 2,
  2667. content: "./CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  2668. title: "编辑",
  2669. area: ["80%", "80%"], //宽高
  2670. });
  2671. }
  2672. function reminder(str, depId) {
  2673. layer.open({
  2674. type: 2,
  2675. content: "./CommonHtml/reminder.html?wid=" +
  2676. str +
  2677. "&depId=" +
  2678. depId +
  2679. "&callid=" +
  2680. $(".hidCallID").val() +
  2681. "", //iframe的url,no代表不显示滚动条
  2682. title: "催单内容",
  2683. area: ["40%", "40%"], //宽高
  2684. });
  2685. }
  2686. //跳转超期共单列表
  2687. $(".surIcon").click(function() {
  2688. top.$("iframe:visible")[0].src = "./Appeal/expiredWorkOrders.html";
  2689. });
  2690. //右上角消息列表
  2691. function rightUp() {
  2692. helper.init.isload = 0;
  2693. $(".drm").html("");
  2694. $.ajax({
  2695. type: "get",
  2696. url: huayi.config.callcenter_url + "Index/GetNoDealOrder",
  2697. async: true,
  2698. dataType: "json",
  2699. data: {
  2700. token: $.cookie("token"),
  2701. top: 5,
  2702. //mid:$('.mid').val()
  2703. },
  2704. success: function(data) {
  2705. helper.init.isload = 1;
  2706. $(".mid").val(data.maxid);
  2707. // helper.cookies.set("mid", data.maxid, 7);
  2708. $(".xx_count").html(data.total);
  2709. $(".sur_count").html(data.timeoutcount);
  2710. $("#cqorder").val(data.timeoutcount);
  2711. if(data.rows) {
  2712. $.each(data.rows, function(i, n) {
  2713. if(i < 10) {
  2714. $(
  2715. "<li>" +
  2716. '<a href="javaScript:;" class="xx" onclick="ckxq(' +
  2717. n.F_WorkOrderId +
  2718. ')">' +
  2719. '<div class="tipCon">' +
  2720. n.F_ComContent +
  2721. "</div>" +
  2722. '<div class="order_time clearfix">' +
  2723. '<span class="work_order">订单号:' +
  2724. n.F_WorkOrderId +
  2725. "</span>" +
  2726. '<span class="ort">' +
  2727. n.F_CreateTime +
  2728. "</span>" +
  2729. "</div>" +
  2730. '</a></li><li class="divider"></li>'
  2731. ).appendTo(".drm");
  2732. }
  2733. });
  2734. }
  2735. $(
  2736. '<li><a href="javaScript:;" class="seeMore" onclick="goDC()">' +
  2737. '<div class="order_time clearfix">' +
  2738. '<span class="work_order">查看更多</span>' +
  2739. '<span class="ort"> ' +
  2740. ">>" +
  2741. "</span>" +
  2742. "</div>" +
  2743. "</a></li>"
  2744. ).appendTo(".drm");
  2745. },
  2746. });
  2747. }
  2748. function goDC() {
  2749. top.$("iframe:visible")[0].src = "Business/WorkDC.html";
  2750. }
  2751. //右下角消息弹框
  2752. function rightDown() {
  2753. helper.init.isload = 0;
  2754. var tota = 0;
  2755. $.ajax({
  2756. type: "get",
  2757. url: huayi.config.callcenter_url + "Index/GetNoDealWorkTotal",
  2758. async: true,
  2759. dataType: "json",
  2760. data: {
  2761. token: $.cookie("token"),
  2762. },
  2763. success: function(data) {
  2764. helper.init.isload = 1;
  2765. $(".rightDown_list").html("");
  2766. var con = data.data;
  2767. if(con.length > 0) {
  2768. con.push({
  2769. state: 15,
  2770. con: $("#cqorder").val()
  2771. });
  2772. }
  2773. $(con).each(function(i, n) {
  2774. var sts = "";
  2775. switch(n.state) {
  2776. case 0:
  2777. sts = "待处理";
  2778. break;
  2779. case 1:
  2780. sts = "待交办";
  2781. break;
  2782. case 2:
  2783. sts = "待查收";
  2784. break;
  2785. case 3:
  2786. sts = "退回审核中";
  2787. break;
  2788. case 4:
  2789. sts = "办理中(主办)";
  2790. break;
  2791. case 5:
  2792. sts = "延时审核中";
  2793. break;
  2794. case 6:
  2795. sts = "待回访";
  2796. break;
  2797. case 7:
  2798. sts = "已回访";
  2799. break;
  2800. case 8:
  2801. sts = "重办中";
  2802. break;
  2803. case 9:
  2804. sts = "已结案";
  2805. break;
  2806. case 10:
  2807. sts = "办理中(协办)";
  2808. break;
  2809. case 11:
  2810. sts = "待处理";
  2811. break;
  2812. case 12:
  2813. sts = "待审核";
  2814. break;
  2815. case 13:
  2816. sts = "待督办";
  2817. break;
  2818. case 15:
  2819. sts = "超期工单";
  2820. break;
  2821. case 16:
  2822. sts = "重办驳回";
  2823. break;
  2824. default:
  2825. sts = "其他";
  2826. break;
  2827. }
  2828. $(
  2829. '<li onclick="turnTo(this)">' +
  2830. '<a href="javaScript:;" data-index="' +
  2831. n.state +
  2832. '">' +
  2833. "<div>" +
  2834. sts +
  2835. '<span class="pull-right text-muted small">' +
  2836. n.con +
  2837. "条</span>" +
  2838. "</div>" +
  2839. "</a>" +
  2840. "</li>"
  2841. ).appendTo(".rightDown_list");
  2842. tota = tota + parseInt(n.con);
  2843. });
  2844. $(".messageTotal").html(tota);
  2845. },
  2846. });
  2847. }
  2848. function turnTo(a) {
  2849. var state = $(a).children("a").attr("data-index");
  2850. switch(state) {
  2851. case "0":
  2852. $("iframe:visible")[0].src = "Business/ZXDCL.html";
  2853. break;
  2854. case "1":
  2855. $("iframe:visible")[0].src =
  2856. "Business/LeaderDCL.html?states=" + state;
  2857. break; //代交办
  2858. case "2":
  2859. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2860. break; //待查收
  2861. case "3":
  2862. $("iframe:visible")[0].src =
  2863. "Business/LeaderDCL.html?states=" + state;
  2864. break; //退回审核中
  2865. case "4":
  2866. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2867. break; //办理中(主办)
  2868. case "5":
  2869. $("iframe:visible")[0].src =
  2870. "Business/LeaderDCL.html?states=" + state;
  2871. break; //延时审核中
  2872. case "6":
  2873. $("iframe:visible")[0].src = "Business/ZXDCL.html?states=" + state;
  2874. break;
  2875. case "7":
  2876. $("iframe:visible")[0].src =
  2877. "Business/LeaderDCL.html?states=" + state;
  2878. break; //已回访
  2879. case "8":
  2880. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2881. break; //重办中
  2882. case "10":
  2883. $("iframe:visible")[0].src =
  2884. "Business/WorkDCCO.html?states=" + state;
  2885. break; //办理中协办
  2886. case "11":
  2887. $("iframe:visible")[0].src = "Business/WorkDC_EJ.html";
  2888. break; //办理中协办
  2889. case "12":
  2890. $("iframe:visible")[0].src = "Appeal/toAuditList.html";
  2891. break; //待审核
  2892. case "13":
  2893. $("iframe:visible")[0].src = "Appeal/toSupervList.html";
  2894. break; //待督办
  2895. case "15":
  2896. $("iframe:visible")[0].src = "Appeal/expiredWorkOrders.html";
  2897. break; //超期工单
  2898. case "16":
  2899. $("iframe:visible")[0].src = "Business/LeaderBH.html";
  2900. break; //重办驳回工单
  2901. default:
  2902. sts = "其他";
  2903. break;
  2904. }
  2905. }
  2906. ///拖拽效果
  2907. //拖动事件
  2908. var box = document.getElementById("box");
  2909. //鼠标按下的函数
  2910. box.onmousedown = function(ev) {
  2911. var oEvent = ev || event;
  2912. //求出鼠标和box的位置差值
  2913. var x = oEvent.clientX - box.offsetLeft;
  2914. var y = oEvent.clientY - box.offsetTop;
  2915. //鼠标移动的函数
  2916. //把事件加在document上,解决因为鼠标移动太快时,
  2917. //鼠标超过box后就没有了拖拽的效果的问题
  2918. document.onmousemove = function(ev) {
  2919. var oEvent = ev || event;
  2920. //保证拖拽框一直保持在浏览器窗口内部,不能被拖出的浏览器窗口的范围
  2921. var l = oEvent.clientX - x;
  2922. var t = oEvent.clientY - y;
  2923. if(l < 0) {
  2924. l = 0;
  2925. } else if(l > document.documentElement.clientWidth - box.offsetWidth) {
  2926. l = document.documentElement.clientWidth - box.offsetWidth;
  2927. }
  2928. if(t < 0) {
  2929. t = 0;
  2930. } else if(
  2931. t >
  2932. document.documentElement.clientHeight - box.offsetHeight
  2933. ) {
  2934. t = document.documentElement.clientHeight - box.offsetHeight;
  2935. }
  2936. box.style.left = l + "px";
  2937. box.style.top = t + "px";
  2938. };
  2939. //鼠标抬起的函数
  2940. document.onmouseup = function() {
  2941. document.onmousemove = null;
  2942. document.onmouseup = null;
  2943. };
  2944. //火狐浏览器在拖拽空div时会出现bug
  2945. //return false阻止默认事件,解决火狐的bug
  2946. // return false;
  2947. };
  2948. function messages(type) {
  2949. if(!type) {
  2950. type = $(".right-tab li.active").index();
  2951. }
  2952. var html = $("#tab-" + (type + 1)).find(".chat_box");
  2953. html.html("");
  2954. helper.init.isload = 0;
  2955. $.ajax({
  2956. type: "get",
  2957. url: huayi.config.callcenter_url + "Index/GetChatLists",
  2958. async: true,
  2959. dataType: "json",
  2960. data: {
  2961. token: $.cookie("token"),
  2962. isread: type,
  2963. top: 50,
  2964. fromid: 0,
  2965. },
  2966. success: function(data) {
  2967. helper.init.isload = 1;
  2968. $("#tab-1").find(".message_count").html(data.total);
  2969. if(type == 0) {
  2970. if(data.total == 0) {
  2971. $(".readed").hide();
  2972. } else {
  2973. $(".readed").show();
  2974. }
  2975. $(".close_chat").show();
  2976. }
  2977. $(data.rows).each(function(i, n) {
  2978. var str = "";
  2979. str =
  2980. '<div class="sidebar-message">' +
  2981. '<a href="#">' +
  2982. '<div class="pull-left text-center">' +
  2983. '<img alt="image" class="img-circle message-avatar" src="img/chat_pic.jpg">' +
  2984. '<div class="m-t-xs">' +
  2985. n.F_UserName +
  2986. "</div>" +
  2987. "</div>" +
  2988. '<div class="media-body">' +
  2989. '<div class="chat_content">' +
  2990. GetCont(n.Content) +
  2991. "</div>" +
  2992. '<small class="text-muted">' +
  2993. n.CreateDate +
  2994. "</small>" +
  2995. '<span class="reply" data-FromUserId="' +
  2996. n.FromUserId +
  2997. '" data-ToUserId="' +
  2998. n.ToUserId +
  2999. '" data-roleId="' +
  3000. n.F_RoleId +
  3001. '" onclick="resply(this)">回复</span>';
  3002. if(n.IsRead != 1) {
  3003. str +=
  3004. '<span class="reply close_chat" data-index="' +
  3005. n.Id +
  3006. '" onclick="closed(this)">关闭</span>';
  3007. }
  3008. "</div>" + "</a>" + "</div>";
  3009. html.append(str);
  3010. });
  3011. },
  3012. });
  3013. }
  3014. function closed(a) {
  3015. var id = $(a).attr("data-index");
  3016. $.ajax({
  3017. type: "post",
  3018. url: huayi.config.callcenter_url + "Index/CloseChat",
  3019. async: true,
  3020. dataType: "json",
  3021. data: {
  3022. token: $.cookie("token"),
  3023. id: id,
  3024. },
  3025. success: function(data) {
  3026. if(data.total > 0) {
  3027. messages();
  3028. } else {
  3029. layer.msg("关闭消息失败!");
  3030. }
  3031. },
  3032. });
  3033. }
  3034. function resply(a) {
  3035. var userId = $(a).attr("data-FromUserId");
  3036. var toId = $(a).attr("data-ToUserId");
  3037. var roleId = $(a).attr("data-roleId");
  3038. layer.open({
  3039. type: 2,
  3040. content: "replyChat.html?userId=" +
  3041. userId +
  3042. "&roleId=" +
  3043. roleId +
  3044. "&toId=" +
  3045. toId, //iframe的url,no代表不显示滚动条
  3046. title: "回复消息",
  3047. area: ["50%", "60%"], //宽高
  3048. });
  3049. }
  3050. //登陆弹窗函数
  3051. function login_DK() {
  3052. layer.open({
  3053. type: 2,
  3054. content: ["CommonHtml/elasticFrame.html", "no"], //iframe的url,no代表不显示滚动条
  3055. title: "提示",
  3056. area: ["25%", "55%"], //宽高
  3057. });
  3058. }
  3059. // 顶部消息
  3060. function showTopMsgs() {
  3061. $("#top_notices_lists").toggle();
  3062. }
  3063. // 获取顶部消息(只展示未读消息 0未读 1已读)
  3064. function getTopMsgs() {
  3065. helper.init.isload = 0;
  3066. $.getJSON(
  3067. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3068. token: $.cookie("token"),
  3069. smstype: 1,
  3070. },
  3071. function(result) {
  3072. if(result.state.toLowerCase() === "success") {
  3073. helper.init.isload = 1;
  3074. $("#top_notices_lists").empty();
  3075. result = result.data;
  3076. var str = "";
  3077. if(result && result.length) {
  3078. if(isFirstShowTopMsg) {
  3079. $("#top_notices_lists").hide();
  3080. isFirstShowTopMsg = false;
  3081. }
  3082. $("#top_notices_num").text(result.length);
  3083. if(result.length > 99) {
  3084. $("#top_notices_num").text(result.length);
  3085. }
  3086. for(var i = 0; i < result.length; i++) {
  3087. str +=
  3088. '<li class="top_notices_item">' +
  3089. '<span title="' +
  3090. result[i].SMS_Content +
  3091. '" class="top_notices_con">' +
  3092. result[i].SMS_Content +
  3093. "</span>" +
  3094. '<button type="button" class="btn btn-primary btn-sm" onclick="signRead(' +
  3095. result[i].SMS_Id +
  3096. ', event)">未读</button>' +
  3097. "</li>" +
  3098. '<li class="divider"></li>';
  3099. }
  3100. } else {
  3101. str =
  3102. '<li class="top_notices_item">' +
  3103. '<span class="top_notices_con">暂无消息!</span>' +
  3104. "</li>";
  3105. $("#top_notices_num").text(0);
  3106. }
  3107. $("#top_notices_lists").append(str);
  3108. $("#top_notices_lists").find(".divider:last").remove();
  3109. }
  3110. }
  3111. );
  3112. }
  3113. // 标记消息状态
  3114. function signRead(signid, e) {
  3115. e.stopPropagation();
  3116. layer.confirm(
  3117. "确认已读后该条消息将不再提示,请慎重", {
  3118. icon: 7,
  3119. btn: ["确认", "取消"], //按钮
  3120. },
  3121. function(index) {
  3122. $.ajax({
  3123. type: "get",
  3124. url: huayi.config.callcenter_url +
  3125. "InternalMessages/UpdateState",
  3126. dataType: "json",
  3127. async: true,
  3128. data: {
  3129. ids: signid,
  3130. state: 1, //状态,0未读 1已读
  3131. token: $.cookie("token"),
  3132. },
  3133. success: function(data) {
  3134. if(data.state.toLowerCase() === "success") {
  3135. // 更新顶部消息内容和数量
  3136. getTopMsgs();
  3137. $("#top_notices_lists").hide();
  3138. layer.close(index);
  3139. }
  3140. },
  3141. });
  3142. }
  3143. );
  3144. }
  3145. function getnew() {
  3146. helper.init.isload = 0;
  3147. $.getJSON(
  3148. huayi.config.callcenter_url + "InternalMessages/GetMsg", {
  3149. token: $.cookie("token"),
  3150. smstype: 2,
  3151. },
  3152. function(result) {
  3153. helper.init.isload = 1;
  3154. if(result.state.toLowerCase() === "success") {
  3155. result = result.data;
  3156. var str = "";
  3157. $("#top_notices_lists1").empty();
  3158. if(result && result.length) {
  3159. $(".tan_ping").css("display", "block");
  3160. for(var i = 0; i < result.length; i++) {
  3161. var contant1 = result[i].SMS_Content.split("|")[0];
  3162. if(contant1.length > 68) {
  3163. contant2 = contant1.substr(0, 68) + "...";
  3164. } else {
  3165. contant2 = contant1;
  3166. }
  3167. var contant3 = result[i].SMS_Content.split("|")[1];
  3168. str +=
  3169. '<li class="top_notices_item top_notices_item1">' +
  3170. '<span title="有坐席向您索要关于“' +
  3171. contant1 +
  3172. "”的内容,截止至" +
  3173. contant3 +
  3174. ',请尽快处理" data_id="' +
  3175. result[i].SMS_Id +
  3176. '" class="top_notices_con1">有坐席向您索要关于“' +
  3177. contant2 +
  3178. '”的内容</span><br /><span class="top_notices_con1">截止至<i style="color:red;font-style:normal">' +
  3179. contant3 +
  3180. "</i>,请尽快处理</span>" +
  3181. // '<button type="button" class="btn btn-primary btn-sm" onclick="signRead('+ result[i].SMS_Id +', event)">未读</button>' +
  3182. "</li>" +
  3183. '<li class="divider"></li>';
  3184. }
  3185. } else {
  3186. str =
  3187. '<li class="top_notices_item">' +
  3188. '<span class="top_notices_con">暂无消息!</span>' +
  3189. "</li>";
  3190. }
  3191. $("#top_notices_lists1").append(str);
  3192. }
  3193. }
  3194. );
  3195. }
  3196. $("#know").on("click", function() {
  3197. var data_id = $(".top_notices_con1").attr("data_id");
  3198. Read(data_id, event);
  3199. $(".tan_ping").css("display", "none");
  3200. getnew();
  3201. });
  3202. //跳转索要列表
  3203. $("#chuli").on("click", function() {
  3204. var data_id = $(".top_notices_con1").attr("data_id");
  3205. Read(data_id, event);
  3206. $(".tan_ping").css("display", "none");
  3207. getnew();
  3208. $("iframe:visible")[0].src = "zhiShiKu/askRecords1.html";
  3209. });
  3210. function Read(signid, e) {
  3211. e.stopPropagation();
  3212. $.ajax({
  3213. type: "get",
  3214. url: huayi.config.callcenter_url + "InternalMessages/UpdateState",
  3215. dataType: "json",
  3216. async: true,
  3217. data: {
  3218. ids: signid,
  3219. state: 1, //状态,0未读 1已读
  3220. token: $.cookie("token"),
  3221. },
  3222. success: function(data) {
  3223. if(data.state.toLowerCase() === "success") {
  3224. // 更新顶部消息内容和数量
  3225. getTopMsgs();
  3226. $("#top_notices_lists").hide();
  3227. // layer.close(index);
  3228. }
  3229. },
  3230. });
  3231. }
  3232. // 获取工单数量
  3233. function workcount() {
  3234. $.getJSON(
  3235. huayi.config.callcenter_url + "WorkOrder/GetDWCount", {
  3236. token: $.cookie("token"),
  3237. },
  3238. function(result) {
  3239. if(result.state.toLowerCase() == "success") {
  3240. var data = result.data.DWCount[0];
  3241. $(".YWJD_DCLS").text(data.DaiBan); // 待办事项
  3242. $(".WorkTHCB").text(data.TuiHui); // 退回重办
  3243. $(".workOverdue").text(data.ChaoQi); // 超期工单
  3244. $(".WorkXJDWTH").text(data.XiaJiTH); // 下级单位退回
  3245. $(".WorkYBLTJ").text(data.DaiShenHen); // 待审核下级单位
  3246. $(".WorkTHBJJ").text(data.TuiHuiJuJue); // 退回被拒绝
  3247. $(".WorkYSBJJ").text(data.YanShiJuJue); // 延时被拒绝
  3248. $(".UnsuccessfulLevel2").text(data.YiBsnWeiGuo); // 已办未果
  3249. $(".superviseCommission").text(data.DB); // 督办工单
  3250. }
  3251. }
  3252. );
  3253. }
  3254. function domainPrompt() {
  3255. var content =
  3256. '<div style="padding: 20px; font-size: 30px; line-height: 40px;">为了系统平台的安全考虑,系统登录地址改为:<a href="http://12345rx.zwfw.anyang.gov.cn:9999/home.html" target="block">http://12345rx.zwfw.anyang.gov.cn:9999/home.html</a>,新系统地址5月28日开始正式使用,老系统将于6月5日正式停止访问,请互相转告,谢谢!</div>';
  3257. if(window.location.host === "125.45.12.146:9999") {
  3258. layer.open({
  3259. type: 1,
  3260. title: "提示",
  3261. content: content, //这里content是一个普通的String
  3262. area: ["50%", "50%"],
  3263. });
  3264. }
  3265. }
  3266. $("#hangUpEvaluation").click(function() {
  3267. satisfactionEvaluationFun();
  3268. });
  3269. function satisfactionEvaluationFun() {
  3270. obj.Type = "TurnIvr";
  3271. obj.AgentID = $.cookie("zx_user");
  3272. obj.AgentExten = $.cookie("extno");
  3273. obj.IvrName = "MYD";
  3274. obj.IvrPos = "1";
  3275. Send();
  3276. }
  3277. // 多媒体提示信息
  3278. function multimediaPrompt(roleCode) {
  3279. if(roleCode === "MTDD") {
  3280. $.ajax({
  3281. type: "get",
  3282. url: huayi.config.callcenter_url + "Info/GetMultiCount",
  3283. dataType: "json",
  3284. async: true,
  3285. data: {
  3286. token: $.cookie("token"),
  3287. },
  3288. success: function(data) {
  3289. if(data.state.toLowerCase() === "success") {
  3290. var data = data.data
  3291. var content =
  3292. '<div style="padding: 20px; font-size: 20px; line-height: 40px;"><p><ul>' +
  3293. '<li>当日来信:' + data.lxcount[0].Column1 + '</li>' +
  3294. '<li>退件数量:' + data.thcount[0].Column1 + '</li>' +
  3295. '<li>延期数量:' + data.yscount[0].Column1 + '</li>' +
  3296. '<li>办结数量:' + data.bjcount[0].Column1 + '</li>' +
  3297. '</ul></p></div>';
  3298. layer.open({
  3299. type: 1,
  3300. title: "提示",
  3301. content: content, //这里content是一个普通的String
  3302. area: ["25%", "30%"],
  3303. });
  3304. }
  3305. },
  3306. });
  3307. }
  3308. }
  3309. function getReactionCategory(roleCode, pid = 38) {
  3310. // var roleCode = $.cookie("code");
  3311. // 供暖专员只获取供暖问题
  3312. if(roleCode === "GNZY") {
  3313. pid = 2460;
  3314. } else {
  3315. pid = 38;
  3316. }
  3317. $.get(
  3318. huayi.config.callcenter_url + "Dictionary/GetZTreeNew", {
  3319. token: $.cookie("token"),
  3320. pid: pid,
  3321. },
  3322. function(result) {
  3323. result = $.parseJSON(result);
  3324. var content = JSON.parse(result.data);
  3325. layui.use("dropdown", function() {
  3326. var dropdown = layui.dropdown;
  3327. dropdown.render({
  3328. elem: "#reflectCategory", //可绑定在任意元素中,此处以上述按钮为例
  3329. data: content,
  3330. id: "reflectCategory",
  3331. //菜单被点击的事件
  3332. click: function(obj) {
  3333. $("#reflectCategory").val(obj.title);
  3334. $("#PID").val(obj.id);
  3335. },
  3336. });
  3337. });
  3338. }
  3339. );
  3340. }
  3341. function getSearchReactionCategory(key) {
  3342. $("#reflectCategoryList").empty();
  3343. $.get(
  3344. huayi.config.callcenter_url + "Dictionary/GetKeyListNew", {
  3345. token: $.cookie("token"),
  3346. key: key,
  3347. },
  3348. function(result) {
  3349. result = $.parseJSON(result);
  3350. if(result.state.toLowerCase() === "success") {
  3351. var content = result.data;
  3352. if(content.length > 0) {
  3353. content.forEach(function(e, i) {
  3354. $(
  3355. "<li index='" +
  3356. e.id +
  3357. "' indexName='" +
  3358. e.name +
  3359. "'>" +
  3360. e.names +
  3361. "</li>"
  3362. ).appendTo("#reflectCategoryList");
  3363. });
  3364. } else {
  3365. $("<li index='' indexName=''>没有相关数据</li>").appendTo(
  3366. "#reflectCategoryList"
  3367. );
  3368. }
  3369. }
  3370. }
  3371. );
  3372. }
  3373. function debounce(fun, delay) {
  3374. return function(args) {
  3375. var that = this;
  3376. var _args = args;
  3377. clearTimeout(fun.id);
  3378. fun.id = setTimeout(function() {
  3379. fun.call(that, _args);
  3380. }, delay);
  3381. };
  3382. }
  3383. // 监听浏览器关闭
  3384. window.onunload = function(e) {
  3385. logout();
  3386. return;
  3387. };
  3388. //获取知识库消息
  3389. setInterval(getnew, 180000);