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  1. <!DOCTYPE html>
  2. <html>
  3. <head>
  4. <meta charset="UTF-8" />
  5. <title>已办待回访</title>
  6. <script src="../Script/Common/huayi.load.js"></script>
  7. <script src="../Script/Common/huayi.config.js"></script>
  8. <link rel="stylesheet" href="../css/bootstrap-select.css" />
  9. <link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
  10. <link rel="stylesheet" href="../css/init.css" />
  11. <link rel="stylesheet" href="../js/layui/css/layui.css">
  12. <link rel="stylesheet" href="../css/WorkOrder/WorkOrderList.css">
  13. </head>
  14. <body class="gray-bg">
  15. <div class="wrapper wrapper-content animated fadeInRight">
  16. <div class="daoHang clearfix">
  17. <div class="dhLeft">
  18. <sapn>
  19. <i class="syIcon"></i>位置:
  20. <a href="javaScript:;" id="ReIndex">首页</a>&gt;
  21. <a href="javaScript:;">工单处理</a>&gt;
  22. <a href="" class="nowPosition">已办待回访</a>
  23. </sapn>
  24. </div>
  25. <div class="dhRight">
  26. <a href="" title="刷新"><i class="fa fa-refresh"></i></a>
  27. </div>
  28. </div>
  29. <div style="padding: 10px" class="tj_content clearFix">
  30. <div style="padding: 10px" class="tj_content clearFix">
  31. <div>
  32. <span>【搜索信息】</span>
  33. <div class="box_content">
  34. <table id="sqzx" style="width: 100%;" border="0" cellspacing="0" cellpadding="0">
  35. <tr>
  36. <th>工单来源:</th>
  37. <td>
  38. <select class="form-control" id="source">
  39. </select>
  40. </td>
  41. <th>来电号码:</th>
  42. <td>
  43. <input type="text" id="tel" class="form-control" />
  44. </td>
  45. <th>录入时间:</th>
  46. <td colspan="3">
  47. <input type="text" id="starttime" class="photo x-color laydate-icon"
  48. autocomplete="off" style="height: 35px;" />&nbsp;——&nbsp;<input type="text"
  49. id="endtime" class="photo x-color laydate-icon" autocomplete="off"
  50. style="height: 35px;" />
  51. </td>
  52. </tr>
  53. <tr>
  54. <th>事项编号:</th>
  55. <td>
  56. <input type="text" placeholder="输入工单号" id="wids" class="form-control" />
  57. </td>
  58. <th><span class="nameJustified">来电人:</span></th>
  59. <td>
  60. <input type="text" id="name" class="form-control" />
  61. </td>
  62. <!-- <th>工单状态:</th>
  63. <td>
  64. <select name="" id="state" class="select">
  65. <option value="" selected="selected">请选择</option>
  66. <option value="0">新工单</option>
  67. <option value="10">待审核</option>
  68. <option value="6">已办理</option>
  69. </select>
  70. </td> -->
  71. <th><span class="nameJustified">关键字:</span></th>
  72. <td>
  73. <input type="text" placeholder="输入关键字" id="key" class="form-control Min-width" />
  74. <botton class="btns Seach">搜索</botton>
  75. </td>
  76. </tr>
  77. <tr>
  78. <th>受话坐席:</th>
  79. <td>
  80. <select id="ZX" name="select" class="selectpicker show-tick form-control" multiple
  81. data-live-search="true">
  82. <option value="">请选择坐席</option>
  83. </select>
  84. </td>
  85. <th><span class="nameJustified">审核员:</span></th>
  86. <td>
  87. <select id="yardman" name="select" class="selectpicker show-tick form-control"
  88. multiple data-live-search="true">
  89. <option value="">请选择调度员</option>
  90. </select>
  91. </td>
  92. <th>反映区域:</th>
  93. <td>
  94. <select name="" id="sourceAreas" class="form-control Min-width">
  95. </select>
  96. <botton class="btns exportFile">导出</botton>
  97. </td>
  98. </tr>
  99. <tr>
  100. <th>承办单位:</th>
  101. <td style="position: relative;">
  102. <div class="inpBox">
  103. <input type="text" class="inps" />
  104. <i class="Cleans fa fa-close"></i>
  105. <i class="xl xl_one"></i>
  106. <div class="addTree xlAdd">
  107. <ul id="addTreeDemo" class="ztree"></ul>
  108. </div>
  109. </div>
  110. <div class="selDpart1">
  111. <ul id="sponsor">
  112. </ul>
  113. </div>
  114. </td>
  115. <th>来电类型:</th>
  116. <td>
  117. <select class="form-control" id="type">
  118. </select>
  119. </td>
  120. <th>发送短信:</th>
  121. <td>
  122. <select class="form-control Min-width" id="issms">
  123. <option value="">请选择</option>
  124. <option value="0">未发短信</option>
  125. <option value="1">已发短信</option>
  126. </select>
  127. </td>
  128. </tr>
  129. <tr>
  130. <th>反映类别:</th>
  131. <td class="reflectCategory-wrapper">
  132. <input type="text" id="reflectCategory" class="form-control" autocomplete="off" />
  133. <i class="CleansReactionCategory fa fa-close"></i>
  134. <input type="hidden" id="keyid" />
  135. <div class="reflectCategoryList-wrapper">
  136. <ul id="reflectCategoryList">
  137. </ul>
  138. </div>
  139. </td>
  140. <th><span class="nameJustified">交办人:</span></th>
  141. <td>
  142. <select id="assignUser" name="select" class="selectpicker show-tick form-control" data-live-search="true">
  143. <option value="">请选择</option>
  144. </select>
  145. </td>
  146. <th>分管领导:</th>
  147. <td>
  148. <select id="leaderCharge" class="form-control Min-width" name="select">
  149. <option value="">
  150. 请选择
  151. </option>
  152. <option value="省长">
  153. 省长
  154. </option>
  155. <option value="市长">
  156. 市长
  157. </option>
  158. </select>
  159. </td>
  160. </tr>
  161. </table>
  162. </div>
  163. </div>
  164. <div>
  165. <ul class="nav nav-tabs ul_tab" role="tablist">
  166. <li class="active">
  167. <a>多媒体件</a>
  168. </li>
  169. <li>
  170. <a>督办件</a>
  171. </li>
  172. </ul>
  173. <div style="width: 100%; padding: 10px">
  174. <table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams"
  175. data-pagination="true">
  176. <thead>
  177. <tr>
  178. <th data-formatter="serialNumber" data-align="center">
  179. 序号
  180. </th>
  181. <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">
  182. 工单单号
  183. </th>
  184. <th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">
  185. 诉求标题
  186. </th>
  187. <th data-field="DeptName" data-align="center">
  188. 承办单位
  189. </th>
  190. <!-- <th data-field="OtherDeptName" data-align="center">
  191. 协办单位
  192. </th> -->
  193. <th data-field="UserName" data-align="center">
  194. 受理人
  195. </th>
  196. <th data-field="F_WorkState" data-align="center" data-formatter="States">
  197. 办理状态
  198. </th>
  199. <th data-field="OverState" data-formatter="OverTime" data-align="center">
  200. 时限
  201. </th>
  202. <th data-field="LimitTime" data-formatter="BanTime" data-align="center">
  203. 办理时限
  204. </th>
  205. <!--<th
  206. data-field="FilePath"
  207. data-formatter="setCode"
  208. data-align="center"
  209. >
  210. 录音
  211. </th>-->
  212. <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">
  213. 操作
  214. </th>
  215. </tr>
  216. </thead>
  217. <tbody class="list"></tbody>
  218. </table>
  219. </div>
  220. </div>
  221. </div>
  222. </div>
  223. <!--下载框-->
  224. <div class="t-shade lyxz">
  225. <div class="shade_k">
  226. <div class="shade_title">
  227. <span>录音播放与下载<srong class="cknum"></srong></span>
  228. <span class="setwin gbly"><a>x</a></span>
  229. </div>
  230. <div class="shade_content">
  231. <div class="Ly_box audiojs"></div>
  232. </div>
  233. </div>
  234. </div>
  235. <input type="hidden" id="PID" />
  236. <input type="hidden" id="Dpment" />
  237. </div>
  238. <script src="../js/layui/layui.js"></script>
  239. <script src="../js/bootstrap-select.js"></script>
  240. <script src="../css/laydate/laydate.js"></script>
  241. <script src="../My97DatePicker/WdatePicker.js"></script>
  242. <script src="../js/zTree/jquery.ztree.core.js"></script>
  243. <script src="../js/search/screen.js"></script>
  244. <script src="../js/WorkOrder/WorkOrderList.js"></script>
  245. <script>
  246. var db = 0;
  247. $(document).ready(function () {
  248. var wid = helper.request.queryString("wid");
  249. if (wid) {
  250. $("#tel").val(wid);
  251. load();
  252. }
  253. laydate.skin('blue');
  254. laydate({
  255. elem: '#starttime',
  256. event: 'focus',
  257. istime: true,
  258. format: 'YYYY-MM-DD hh:mm:ss'
  259. });
  260. laydate({
  261. elem: '#endtime',
  262. event: 'focus',
  263. istime: true,
  264. format: 'YYYY-MM-DD hh:mm:ss'
  265. });
  266. load();
  267. // 获取交办人
  268. getMultimediaPersonnel($("#assignUser"))
  269. $('.ul_tab li').click(function () {
  270. $(this).addClass("active").siblings().removeClass("active");
  271. var index = $(this).index();
  272. if (index === 0) {
  273. db = 0;
  274. } else if (index === 1) {
  275. db = 1
  276. }
  277. load();
  278. })
  279. });
  280. //关闭录音弹出
  281. $(".gbly").click(function () {
  282. $(".lyxz").removeClass("cx");
  283. $("audio")[0].pause();
  284. });
  285. $("#orderlist").on("click-row.bs.table", function (e, row, ele) {
  286. $(".success").removeClass("success"); //去除之前选中的行的,选中样式
  287. $(ele).addClass("success"); //添加当前选中的 success样式用于区别
  288. });
  289. //获取查询信息
  290. function load() {
  291. //坐席
  292. var usercodeID = "";
  293. var usercode_ = $("#ZX").val(); //坐席
  294. if (usercode_ != null) {
  295. $(usercode_).each(function (i, n) {
  296. var obj1 = "";
  297. obj1 = n + ",";
  298. usercodeID += obj1;
  299. });
  300. } else {
  301. usercodeID = "";
  302. }
  303. // 调度员
  304. var ddusercodeID = "";
  305. var ddusercode_ = $("#yardman").val(); //坐席
  306. if (ddusercode_ != null) {
  307. $(ddusercode_).each(function (i, n) {
  308. var obj2 = "";
  309. obj2 = n + ",";
  310. ddusercodeID += obj2;
  311. });
  312. } else {
  313. ddusercodeID = "";
  314. }
  315. //先销毁表格
  316. $("#orderlist").bootstrapTable("destroy");
  317. //初始化表格,动态从服务器加载数据
  318. $("#orderlist").bootstrapTable({
  319. method: "get", //使用get请求到服务器获取数据
  320. url: huayi.config.callcenter_url + "WorkOrder/GetZXDealList", //获取数据的Servlet地址
  321. contentType: "application/x-www-form-urlencoded",
  322. striped: true, //表格显示条纹
  323. pagination: true, //启动分页
  324. pageSize: 10, //每页显示的记录数
  325. pageNumber: 1, //当前第几页
  326. pageList: [10, 20, 50, 100], //记录数可选列表
  327. search: false, //是否启用查询
  328. showColumns: false, //显示下拉框勾选要显示的列
  329. showRefresh: false, //显示刷新按钮
  330. sidePagination: "server", //表示服务端请求
  331. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  332. //设置为limit可以获取limit, offset, search, sort, order
  333. queryParamsType: "undefined",
  334. queryParams: function queryParams(params) {
  335. //设置查询参数
  336. //alert(params.pageNumber)
  337. var param = {
  338. page: params.pageNumber,
  339. pagesize: params.pageSize,
  340. workid: $("#wids").val(),
  341. state: 6, //=工单状态
  342. // type: $("#type").val(), //=工单类型
  343. //bigtype: $("#bigtype").val(), //=大类别
  344. //smalltype: $("#smalltype").val(), //=小类别
  345. key: $("#key").val(), //=关键字
  346. tel: $("#tel").val(), //=客户电话
  347. name: $("#name").val(), //=客户名称
  348. usercode: usercodeID, //=坐席工号
  349. ddusercode: ddusercodeID,
  350. keyid: $("#keyid").val(), // 反映类别
  351. source: $("#source").val(), //=来源&
  352. starttime: $("#starttime").val(), //=开始时间
  353. endtime: $("#endtime").val(), //=结束时间
  354. deptid: $("#PID").val(),
  355. tobereply: 1,
  356. tab: 0,
  357. type: $("#type").val(),
  358. dealtype: $("#dealtype").val(),
  359. sourcearea: $("#sourceAreas").val(), //区域
  360. issms: $("#issms").val(), //发送短信
  361. splituser: $("#leaderCharge").val(), // 分管领导
  362. assignUser: $("#assignUser").val(), // 交办人
  363. jianhang: 1, // 多媒体
  364. db: db, // 热线件(db=0),督办件(db=1)
  365. token: $.cookie("token"),
  366. };
  367. return param;
  368. },
  369. onLoadSuccess: function (data) {
  370. //加载成功时执行
  371. // layer.msg("加载成功");
  372. //console.log(data);
  373. },
  374. onLoadError: function () {
  375. //加载失败时执行
  376. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  377. },
  378. });
  379. }
  380. //状态
  381. function States(val, row) {
  382. var html = "";
  383. switch (val + "") {
  384. case "0":
  385. html = "新工单";
  386. if (row.F_IsReturn == 1) {
  387. html = "新工单(回退)";
  388. }
  389. break;
  390. case "1":
  391. html = "待交办";
  392. break;
  393. case "2":
  394. html = '<span style="color:#FF0000;">待查收</span>';
  395. break;
  396. case "3":
  397. html = "退回审核中";
  398. break;
  399. case "4":
  400. html = "办理中";
  401. break;
  402. case "5":
  403. html = "延时审核";
  404. break;
  405. case "6":
  406. html = "已办理";
  407. break;
  408. case "7":
  409. html = "已回访";
  410. break;
  411. case "8":
  412. html = "重办中";
  413. break;
  414. case "9":
  415. html = "已结案";
  416. break;
  417. case "10":
  418. html = "待审核";
  419. break;
  420. case "11":
  421. html = "重办待交办";
  422. break;
  423. // case '12':
  424. // html = '待审核';
  425. // break;
  426. case "13":
  427. html = "重办驳回";
  428. break;
  429. }
  430. return html;
  431. }
  432. //音频
  433. function setCode(val) {
  434. if (val) {
  435. return (
  436. '<div class="imgs" style="cursor: pointer;">' +
  437. '<img src="../img/vice.png" alt="" onclick= "helper.luyin.view(this)" item="' +
  438. val +
  439. '" />' +
  440. "</div>"
  441. );
  442. } else {
  443. return "";
  444. }
  445. }
  446. //编号
  447. function serialNumber(val, row, index) {
  448. return index + 1;
  449. }
  450. function GetCont(val) {
  451. if (val) {
  452. var str = "<div ";
  453. if (val.length > 10) {
  454. str = str + ' title="' + val + '" ';
  455. val = val.substr(0, 10) + "...";
  456. }
  457. return str + ">" + val + "</div>";
  458. } else {
  459. return "";
  460. }
  461. }
  462. //操作
  463. function Dispose(val, row) {
  464. var Rows = row.Buttons;
  465. var html = "";
  466. for (var i = 0; i < Rows.length; i++) {
  467. var html1 = huayi.config.arr[Rows[i].key * 1 - 1];
  468. if (html1) {
  469. html1 = html1.replace("data", val);
  470. html1 = html1.replace("isProtect", row.F_IsProtect);
  471. html1 = html1.replace("row", row.F_MainDeptId);
  472. }
  473. bl
  474. html += html1;
  475. }
  476. return html;
  477. }
  478. //时限
  479. function OverTime(val, row) {
  480. if (val == 1) {
  481. return (
  482. '<div class="" style="cursor: pointer;">' +
  483. '<span class="Greens">' +
  484. row.GapTime +
  485. "</span>" +
  486. "</div>"
  487. );
  488. } else if (val == 2) {
  489. return (
  490. '<div class="" style="cursor: pointer;">' +
  491. '<span class="Yellows">' +
  492. row.GapTime +
  493. "</span>" +
  494. "</div>"
  495. );
  496. } else if (val == 3) {
  497. return (
  498. '<div class="" style="cursor: pointer;">' +
  499. '<span class="Reds">' +
  500. row.GapTime +
  501. "</span>" +
  502. "</div>"
  503. );
  504. }
  505. }
  506. //办理时限
  507. function BanTime(val) {
  508. if (val) {
  509. var time = val.substring(0, val.indexOf(" "));
  510. return (
  511. '<div class="" style="cursor: pointer;">' +
  512. "<span>" +
  513. time +
  514. "</span>" +
  515. "</div>"
  516. );
  517. }
  518. }
  519. //派单
  520. function pd(str) {
  521. layer.open({
  522. type: 2,
  523. content: "../CommonHtml/handle.html?wid=" + str, //iframe的url,no代表不显示滚动条
  524. title: "办理工单",
  525. area: ["87%", "80%"], //宽高
  526. });
  527. }
  528. //处理审核
  529. function auditdeal(str) {
  530. layer.open({
  531. type: 2,
  532. content: "../CommonHtml/processing_audit.html?wid=" + str, //iframe的url,no代表不显示滚动条
  533. title: "处理审核",
  534. area: ["80%", "80%"], //宽高
  535. });
  536. }
  537. //编辑
  538. function bj(str) {
  539. layer.open({
  540. type: 2,
  541. content: "../CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  542. title: "编辑工单",
  543. area: ["96%", "80%"], //宽高
  544. });
  545. }
  546. //删除
  547. function move(str) {
  548. layer.confirm(
  549. "确定删除工单?", {
  550. btn: ["是", "否"], //按钮
  551. },
  552. function () {
  553. $.post(
  554. huayi.config.callcenter_url +
  555. "WorkOrder/DelWorkOrder", {
  556. ids: str,
  557. token: $.cookie("token"),
  558. },
  559. function (result) {
  560. result = JSON.parse(result);
  561. if (result.state.toLowerCase() == "success") {
  562. debugger;
  563. layer.msg("删除成功");
  564. $("#orderlist").bootstrapTable("refresh");
  565. }
  566. }
  567. );
  568. }
  569. );
  570. }
  571. //提交
  572. function tj(str) {
  573. layer.confirm(
  574. "确定要提交工单么?", {
  575. btn: ["确定", "取消"], //按钮
  576. },
  577. function () {
  578. //请求后台数据
  579. /*发送请求*/
  580. $.post(
  581. huayi.config.callcenter_url +
  582. "WorkOrder/SubmitWorkOrder", {
  583. ids: str,
  584. token: $.cookie("token"),
  585. },
  586. function (result) {
  587. result = JSON.parse(result);
  588. if (result.state.toLowerCase() == "success") {
  589. layer.msg("提交成功");
  590. $("#orderlist").bootstrapTable("refresh");
  591. //load();
  592. }
  593. }
  594. );
  595. }
  596. );
  597. }
  598. //交办
  599. function jb(str) {
  600. layer.open({
  601. type: 2,
  602. content: "../CommonHtml/jiaoban.html?wid=" + str, //iframe的url,no代表不显示滚动条
  603. title: "工单交办",
  604. area: ["87%", "80%"], //宽高
  605. });
  606. }
  607. //领导批示
  608. function lader(str) {
  609. layer.open({
  610. type: 2,
  611. content: "../CommonHtml/Leader.html?wid=" + str, //iframe的url,no代表不显示滚动条
  612. title: "领导批示",
  613. area: ["60%", "80%"], //宽高
  614. });
  615. }
  616. //市长批示
  617. function city(str) {
  618. layer.open({
  619. type: 2,
  620. content: "../CommonHtml/shizhang.html?wid=" + str, //iframe的url,no代表不显示滚动条
  621. title: "市长批示",
  622. area: ["60%", "80%"], //宽高
  623. });
  624. }
  625. //办理
  626. function bl(str, isProtect) {
  627. console.log("isProtect2222", isProtect);
  628. layer.open({
  629. type: 2,
  630. content: "../CommonHtml/banli.html?wid=" +
  631. str +
  632. "&isProtect=" +
  633. isProtect, //iframe的url,no代表不显示滚动条
  634. title: "办理工单",
  635. area: ["60%", "80%"], //宽高
  636. });
  637. }
  638. //督办
  639. function Supervision(str) {
  640. layer.open({
  641. type: 2,
  642. // content: "../CommonHtml/Supervision_.html?wid=" + str +"&type=1" + "&state=1" + "&pageName=haveAduit", //iframe的url,no代表不显示滚动条
  643. content: "../CommonHtml/Supervision_.html?wid=" + str + "&type=1" +
  644. "&state=1", //iframe的url,no代表不显示滚动条
  645. title: "督办",
  646. area: ["90%", "90%"], //宽高
  647. });
  648. }
  649. //督查
  650. function Supervision_(str) {
  651. layer.open({
  652. type: 2,
  653. content: "../CommonHtml/Supervision_.html?wid=" +
  654. str +
  655. "&type=2", //iframe的url,no代表不显示滚动条
  656. title: "监察",
  657. area: ["60%", "80%"], //宽高
  658. });
  659. }
  660. //审核
  661. function audit(str) {
  662. layer.open({
  663. type: 2,
  664. content: "../CommonHtml/AuditDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  665. title: "审核",
  666. area: ["60%", "80%"], //宽高
  667. });
  668. }
  669. //转督办
  670. function zdb(str, row) {
  671. layer.open({
  672. type: 2,
  673. content: "../CommonHtml/superTrunl.html?wid=" +
  674. str +
  675. "&depId=" +
  676. row, //iframe的url,no代表不显示滚动条
  677. title: "督办工单",
  678. area: ["60%", "80%"], //宽高
  679. });
  680. }
  681. //不督办
  682. function ndb(str) {
  683. layer.open({
  684. type: 2,
  685. state: 2,
  686. content: "../CommonHtml/Supervision_.html?wid=" + str + '&type=1' +
  687. '&state=2', //iframe的url,no代表不显示滚动条
  688. title: '督办',
  689. area: ['60%', '80%'], //宽高
  690. });
  691. }
  692. //强制结案
  693. function StrongLawsuit(str) {
  694. layer.open({
  695. type: 2,
  696. content: "../CommonHtml/StrongLawsuit.html?wid=" + str, //iframe的url,no代表不显示滚动条
  697. title: "强制结案",
  698. area: ["60%", "80%"], //宽高
  699. });
  700. }
  701. //回退BackDtail
  702. function BackDtail(str) {
  703. layer.open({
  704. type: 2,
  705. content: "../CommonHtml/BackDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  706. title: "工单督办",
  707. area: ["60%", "80%"], //宽高
  708. });
  709. }
  710. //查收
  711. function cs(str) {
  712. layer.confirm(
  713. "确定要查收?", {
  714. btn: ["是", "否"], //按钮
  715. },
  716. function () {
  717. $.post(
  718. huayi.config.callcenter_url +
  719. "WorkOrder/ReceiveWorkOrder", {
  720. workorderid: str,
  721. token: $.cookie("token"),
  722. },
  723. function (result) {
  724. result = JSON.parse(result);
  725. if (result.state.toLowerCase() == "success") {
  726. layer.msg("查收成功");
  727. //load();
  728. $("#orderlist").bootstrapTable("refresh");
  729. }
  730. }
  731. );
  732. }
  733. );
  734. }
  735. //收回
  736. function sh(str) {
  737. layer.confirm(
  738. "确定要回收?", {
  739. btn: ["是", "否"], //按钮
  740. },
  741. function () {
  742. $.post(
  743. huayi.config.callcenter_url +
  744. "WorkOrder/TakeBackWorkOrder", {
  745. workorderid: str,
  746. token: $.cookie("token"),
  747. },
  748. function (result) {
  749. result = JSON.parse(result);
  750. if (result.state.toLowerCase() == "success") {
  751. layer.msg("回收");
  752. //load();
  753. $("#orderlist").bootstrapTable("refresh");
  754. }
  755. }
  756. );
  757. }
  758. );
  759. }
  760. //强制回收
  761. function recycles() {
  762. layer.confirm("确定要强制退回吗?", {
  763. btn: ["是", "否"], //按钮
  764. });
  765. }
  766. //审核退回申请
  767. function shth(str) {
  768. layer.open({
  769. type: 2,
  770. content: "../CommonHtml/shth.html?wid=" + str, //iframe的url,no代表不显示滚动条
  771. title: "审核退回申请",
  772. area: ["60%", "80%"], //宽高
  773. });
  774. }
  775. //申请延时
  776. function ys(str) {
  777. layer.open({
  778. type: 2,
  779. content: "../CommonHtml/Timesq.html?wid=" + str, //iframe的url,no代表不显示滚动条
  780. title: "申请延时",
  781. area: ["60%", "80%"], //宽高
  782. });
  783. }
  784. //审核申请延时
  785. function shys(str) {
  786. layer.open({
  787. type: 2,
  788. content: "../CommonHtml/shTime.html?wid=" + str, //iframe的url,no代表不显示滚动条
  789. title: "审核延时申请",
  790. area: ["60%", "80%"], //宽高
  791. });
  792. }
  793. //工单审核
  794. function hf(str) {
  795. layer.open({
  796. type: 2,
  797. //content: "../CommonHtml/Back.html?wid=" + str, //之前的审核
  798. content: "../CommonHtml/auditBack.html?wid=" + str, //
  799. title: "工单审核",
  800. area: ["60%", "80%"], //宽高
  801. });
  802. }
  803. //重办工单
  804. function cb(str) {
  805. layer.open({
  806. type: 2,
  807. content: "../CommonHtml/Cb.html?wid=" + str, //iframe的url,no代表不显示滚动条
  808. title: "重办工单",
  809. area: ["60%", "80%"], //宽高
  810. });
  811. }
  812. //提交重办
  813. function bhcb(str) {
  814. //回退BackDtail
  815. layer.open({
  816. type: 2,
  817. content: "../CommonHtml/rejectionCB.html?wid=" + str, //iframe的url,no代表不显示滚动条
  818. title: "驳回重办",
  819. area: ["60%", "80%"], //宽高
  820. });
  821. }
  822. //提交重办
  823. function tjcb(str) {
  824. layer.open({
  825. type: 2,
  826. content: "../CommonHtml/reasonCB.html?wid=" + str, //iframe的url,no代表不显示滚动条
  827. title: "提交重办",
  828. area: ["50%", "40%"], //宽高
  829. });
  830. // layer.confirm('确认提交重办吗?', {
  831. // btn: ['是', '否'] //按钮
  832. // }, function () {
  833. // $.post(huayi.config.callcenter_url + 'WorkOrder/SubReloadWorkOrder', {
  834. // ids: str,
  835. // "token": $.cookie("token")
  836. // }, function(result) {
  837. // result = JSON.parse(result);
  838. // if(result.state.toLowerCase() == "success") {
  839. // layer.msg("操作成功");
  840. // //load();
  841. // $("#orderlist").bootstrapTable('refresh');
  842. // }
  843. // })
  844. // });
  845. }
  846. //结案
  847. function Lawsuit(str) {
  848. layer.open({
  849. type: 2,
  850. content: "../CommonHtml/lawsuits.html?wid=" + str, //iframe的url,no代表不显示滚动条
  851. title: "诉求单结案",
  852. area: ["60%", "80%"], //宽高
  853. });
  854. }
  855. //退回
  856. function returnRedo(str) {
  857. layer.open({
  858. type: 2,
  859. content: "../CommonHtml/returnRedo.html?wid=" + str, //iframe的url,no代表不显示滚动条
  860. title: "退回",
  861. area: ["50%", "40%"], //宽高
  862. });
  863. }
  864. //退回
  865. function returnAuditor(str) {
  866. layer.open({
  867. type: 2,
  868. content: "../CommonHtml/returnAuditor.html?wid=" + str, //iframe的url,no代表不显示滚动条
  869. title: "退回",
  870. area: ["50%", "40%"], //宽高
  871. });
  872. }
  873. //修改
  874. function editProcessingResult(str) {
  875. layer.open({
  876. type: 2,
  877. content: "../CommonHtml/editProcessingResult.html?wid=" + str, //iframe的url,no代表不显示滚动条
  878. title: "修改",
  879. area: ["50%", "50%"], //宽高
  880. });
  881. }
  882. //上传文件
  883. function upload() {
  884. if (document.getElementById("upFile").files.length > 0) {
  885. var formData = new FormData();
  886. formData.append(
  887. "upFile",
  888. document.getElementById("upFile").files[0]
  889. );
  890. formData.append("token", $.cookie("token"));
  891. $.ajax({
  892. url: huayi.config.callcenter_url +
  893. "/WorkOrder/UploadFile",
  894. type: "POST",
  895. data: formData,
  896. /**
  897. *必须false才会自动加上正确的Content-Type
  898. */
  899. contentType: false,
  900. /**
  901. * 必须false才会避开jQuery对 formdata 的默认处理
  902. * XMLHttpRequest会对 formdata 进行正确的处理
  903. */
  904. processData: false,
  905. success: function (result) {
  906. document.getElementById(
  907. "upFile"
  908. ).outerHTML = document.getElementById(
  909. "upFile"
  910. ).outerHTML;
  911. $("#upFile").change(function () {
  912. upload();
  913. });
  914. var r = $.parseJSON(result);
  915. if (r.state.toLowerCase() == "success") {
  916. $(".fjnr").text(r.data);
  917. $("#scfj").show();
  918. }
  919. },
  920. });
  921. } else {
  922. layer.confirm("请上传文件!", {
  923. btn: ["确定"],
  924. });
  925. }
  926. }
  927. //来源
  928. function LY(obj) {
  929. obj.empty();
  930. obj.append(
  931. '<option selected="selected" value="">请选择</option>'
  932. );
  933. $.getJSON(
  934. huayi.config.callcenter_url +
  935. "Dictionary/GetDicValueListById", {
  936. token: $.cookie("token"),
  937. id: 1,
  938. },
  939. function (data) {
  940. if (data.state.toLowerCase() == "success") {
  941. var content = data.data;
  942. $(content).each(function (i, n) {
  943. $(
  944. "<option value='" +
  945. n.F_ValueId +
  946. "'>" +
  947. n.F_Value +
  948. "</option>"
  949. ).appendTo(obj);
  950. });
  951. }
  952. }
  953. );
  954. }
  955. //类别
  956. function LB(obj) {
  957. obj.empty();
  958. obj.append(
  959. '<option selected="selected" value="">请选择</option>'
  960. );
  961. $.getJSON(
  962. huayi.config.callcenter_url +
  963. "Dictionary/GetDicValueListById", {
  964. token: $.cookie("token"),
  965. id: 2,
  966. },
  967. function (data) {
  968. if (data.state.toLowerCase() == "success") {
  969. var content = data.data;
  970. $(content).each(function (i, n) {
  971. $(
  972. "<option value='" +
  973. n.F_ValueId +
  974. "'>" +
  975. n.F_Value +
  976. "</option>"
  977. ).appendTo(obj);
  978. });
  979. }
  980. }
  981. );
  982. }
  983. // 主题
  984. function ZT(obj) {
  985. obj.empty();
  986. obj.append(
  987. '<option selected="selected" value="">请选择</option>'
  988. );
  989. $.getJSON(
  990. huayi.config.callcenter_url +
  991. "Dictionary/GetDicValueListById", {
  992. token: $.cookie("token"),
  993. id: 3,
  994. },
  995. function (data) {
  996. if (data.state.toLowerCase() == "success") {
  997. var content = data.data;
  998. $(content).each(function (i, n) {
  999. $(
  1000. "<option value='" +
  1001. n.F_ValueId +
  1002. "'>" +
  1003. n.F_Value +
  1004. "</option>"
  1005. ).appendTo(obj);
  1006. });
  1007. }
  1008. }
  1009. );
  1010. }
  1011. function tree() {
  1012. $.get(
  1013. huayi.config.callcenter_url + "Department/GetDeptList", {
  1014. token: $.cookie("token"),
  1015. // "pid": pid
  1016. },
  1017. function (result) {
  1018. result = $.parseJSON(result);
  1019. $.fn.zTree.init(
  1020. $("#addTreeDemo"),
  1021. setting1,
  1022. result.data
  1023. ); //实例化树形图
  1024. }
  1025. );
  1026. }
  1027. var setting1 = {
  1028. data: {
  1029. key: {
  1030. name: "F_DeptName",
  1031. },
  1032. simpleData: {
  1033. enable: true,
  1034. idKey: "F_DeptId",
  1035. pIdKey: "F_PartentId",
  1036. rootPId: 0,
  1037. },
  1038. },
  1039. callback: {
  1040. onClick: zTreeOnClick,
  1041. },
  1042. };
  1043. function zTreeOnClick(event, treeId, treeNode) {
  1044. if (treeNode.level >= 1) {
  1045. $(".inps").val(treeNode.F_DeptName);
  1046. $("#PID").val(treeNode.F_DeptId);
  1047. $("#Dpment").val(treeNode.F_DeptId);
  1048. $(".Cleans").show();
  1049. }
  1050. }
  1051. function Close() {
  1052. $(".lyxz").removeClass("cx");
  1053. if ($("audio").length > 0) {
  1054. $("audio")[0].pause();
  1055. }
  1056. }
  1057. $(".exportFile").click(function () {
  1058. var usercode_ = $("#ZX").val(); //坐席
  1059. if (usercode_ != null) {
  1060. $(usercode_).each(function (i, n) {
  1061. var obj1 = "";
  1062. obj1 = n + ",";
  1063. usercodeID += obj1;
  1064. });
  1065. } else {
  1066. usercodeID = "";
  1067. }
  1068. // 调度员
  1069. var ddusercodeID = "";
  1070. var ddusercode_ = $("#yardman").val(); //坐席
  1071. if (ddusercode_ != null) {
  1072. $(ddusercode_).each(function (i, n) {
  1073. var obj2 = "";
  1074. obj2 = n + ",";
  1075. ddusercodeID += obj2;
  1076. });
  1077. } else {
  1078. ddusercodeID = "";
  1079. }
  1080. var workid = $("#wids").val()
  1081. var key = $("#key").val() //=关键字
  1082. var tel = $("#tel").val() //=客户电话
  1083. var name = $("#name").val() //=客户名称
  1084. var usercode = usercodeID //=坐席工号
  1085. var ddusercode = ddusercodeID
  1086. var source = $("#source").val() //=来源&
  1087. var jbstarttime = $("#starttime").val() //=开始时间
  1088. var jbendtime = $("#endtime").val() //=结束时间
  1089. var deptid = $("#PID").val()
  1090. var type = $("#type").val() //=工单类型
  1091. var bigtype = $("#bigtype").val()
  1092. var smalltype = $("#smalltype").val() //=小类别
  1093. var sourcearea = $("#sourceAreas").val() //区域
  1094. var state = 6 // 工单状态
  1095. var tab = 0;
  1096. var keyid = $("#keyid").val() // 反映类别
  1097. var assignUser = $("#assignUser").val() // 交办人
  1098. var splituser = $("#leaderCharge").val() // 分管领导
  1099. var tobereply = 1
  1100. var url = huayi.config.callcenter_url + "WorkOrder/GetZXDealList?token=" + $.cookie("token");
  1101. url += "&workid=" + workid + "&state=" + state + "&type=" + type + "&tab=" + tab + "&key=" + key +
  1102. "&tel=" +
  1103. tel + "&name=" + name + "&usercode=" + usercode + "&ddusercode=" + ddusercode + "&source=" +
  1104. source +
  1105. "&jbstarttime=" + jbstarttime + "&jbendtime=" + jbendtime + "&deptid=" + deptid +
  1106. "&sourcearea=" +
  1107. sourcearea +
  1108. "&bigtype=" + bigtype + "&smalltype=" + smalltype + "&keyid=" + keyid + "&assignUser=" + assignUser + "&splituser=" + splituser + "&db=" + db + "&tobereply=" + tobereply + "&jianhang=1" +
  1109. "&isdc=1";
  1110. window.location.href = url;
  1111. })
  1112. </script>
  1113. </body>
  1114. </html>