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index.js 117KB

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  1. var isFirstShowTopMsg = true;
  2. $(document).ready(function () {
  3. if ($.cookie("token") == null) {
  4. window.location.href = "index.html";
  5. }
  6. getnew();
  7. domainPrompt();
  8. // 历史工单
  9. loadOld();
  10. // 一键转接
  11. getkeyTransferData();
  12. // 来电弹屏
  13. laydate.skin("blue");
  14. laydate({
  15. elem: "#old_startTime",
  16. event: "focus",
  17. });
  18. laydate({
  19. elem: "#old_endTime",
  20. event: "focus",
  21. });
  22. laydate({
  23. elem: "#con_startTime",
  24. event: "focus",
  25. });
  26. laydate({
  27. elem: "#con_endTime",
  28. event: "focus",
  29. });
  30. laydate({
  31. elem: '#comprehensiveContentStarttime',
  32. event: 'focus',
  33. istime: true,
  34. format: 'YYYY-MM-DD hh:mm:ss'
  35. });
  36. laydate({
  37. elem: '#comprehensiveContentEndtime',
  38. event: 'focus',
  39. istime: true,
  40. format: 'YYYY-MM-DD hh:mm:ss'
  41. });
  42. //获取消息
  43. getTopMsgs();
  44. //获取电话类别
  45. getPhoneType($("#phonetype"));
  46. //弹屏右侧切换效果
  47. // $(".ldtp-cr ul.ld-service li").click(function () {
  48. // $(this).addClass("cr-click").siblings().removeClass("cr-click");
  49. // loadOld();
  50. // });
  51. //最大化 最小化效果
  52. //最小化
  53. $(".minClosed").click(function () {
  54. $(".ldtp-con").removeClass("fadeInDown");
  55. $(".ldtp-con").addClass("fadeOutUp");
  56. $(".ldtp-con").css("display", "none");
  57. $(".maxOpen").show();
  58. $(".maxOpen").addClass("fadeInDown");
  59. });
  60. if ($.cookie("code") == "spdbzy") {
  61. layer.open({
  62. type: 2,
  63. content: "./callout/videoCall.html", //iframe的url,no代表不显示滚动条
  64. title: "视频通话窗口",
  65. shade: 0,
  66. offset: "rb",
  67. area: ["22%", "65%"], //宽高
  68. });
  69. }
  70. //最大化
  71. $(".maxOpen").click(function () {
  72. //触发来电类型第一个 点击;测试用
  73. //$("#dicValueList li:first-child").find("label").trigger('click');
  74. $(".ldtp-con").removeClass("fadeOutUp");
  75. $(".ldtp-con").addClass("fadeInDown");
  76. $(".ldtp-con").css("display", "block");
  77. $(".maxOpen").hide();
  78. $(".maxOpen").removeClass("fadeInDown");
  79. $(".maxOpen").addClass("fadeInDown");
  80. $(".first").removeClass("first");
  81. $(".ldtp-con").addClass("first");
  82. });
  83. //关闭弹框
  84. $(".Bacha").click(function () {
  85. //清除来电类型样式
  86. //debugger;
  87. $("#dicValueList li").find("label").removeClass("checkedDept");
  88. $(".ldtp-con").removeClass("fadeInDown");
  89. $(".ldtp-con").addClass("fadeOutUp");
  90. $(".ldtp-con").css("display", "none");
  91. $(".repoConte").hide();
  92. $(".comprehensiveContent").hide();
  93. Clean();
  94. //alert("111")
  95. $(".SayBusy").addClass("active");
  96. $(".SayFree").removeClass("active");
  97. $(".zxzt").removeClass("br").removeClass("by").addClass("bl");
  98. $(".hwzt").text("空闲");
  99. $("#isml").val(0);
  100. SetStateCookie(0);
  101. obj.Type = "SayFree";
  102. Send();
  103. });
  104. //顶部小头像
  105. var little_pic = $(".head-pic .hp-box img").attr("src");
  106. $(".maxOpen li .photo img").attr("src", little_pic);
  107. //点击左侧菜单来电弹屏显示
  108. $(".tantan").click(function () {
  109. $(".maxOpen").trigger("click");
  110. $(".head-pic .lahei .la-before").show();
  111. $(".head-pic .lahei .la-after").hide();
  112. });
  113. //点击挂断
  114. $(".head-pic .td-call .take").click(function () {
  115. //obj.Type = "DropCall";
  116. obj.Type = "TurnIvr";
  117. obj.AgentID = $.cookie("zx_user");
  118. obj.AgentExten = $.cookie("extno");
  119. obj.IvrName = "MYD";
  120. obj.IvrPos = "1";
  121. Send();
  122. });
  123. //点击拉黑事件
  124. $(".head-pic .lahei .la-before").click(function () {
  125. if (!$(".hidTel").val()) {
  126. layer.confirm("来电号码为空!", {
  127. btn: ["确定"],
  128. });
  129. return;
  130. }
  131. $("#time-word").val("");
  132. $(".ldtp-con .hei-list").show();
  133. });
  134. //拉黑输入框事件
  135. $(".hei-list .bacha").click(function () {
  136. $(".ldtp-con .hei-list").hide();
  137. $("#time-word").val("");
  138. });
  139. var reg = /^\+?[1-9][0-9]*$/;
  140. $("#bc").click(function () {
  141. var n = $("#time-word").val();
  142. var val = $("input[name='time']:checked").val();
  143. if (n) {
  144. if (!reg.test(n)) {
  145. layer.confirm("请输入整数时间!", {
  146. btn: ["确定"],
  147. });
  148. return;
  149. }
  150. } else {
  151. if (val == "4") {
  152. n = 0;
  153. } else {
  154. layer.confirm("请输入整数时间!", {
  155. btn: ["确定"],
  156. });
  157. return;
  158. }
  159. }
  160. $.post(
  161. huayi.config.callcenter_url + "CallInScreen/AddBlack",
  162. {
  163. tel: $(".hidTel").val(),
  164. num: n,
  165. type: val,
  166. token: $.cookie("token"),
  167. },
  168. function (result) {
  169. result = $.parseJSON(result);
  170. if (result.state.toLowerCase() == "success") {
  171. layer.msg("拉入黑名单成功");
  172. $(".la-time .lhtime").text(getNowFormatDate());
  173. $(".la-shichang .blackTime").html(result.data);
  174. $(".ldtp-con .hei-list").hide();
  175. $(".head-pic .lahei .la-before").hide();
  176. $(".head-pic .lahei .la-after").show();
  177. $(".head-pic .lahei .retur").show();
  178. }
  179. }
  180. );
  181. });
  182. $(".la-after").click(function () {
  183. if (!$(".hidTel").val()) {
  184. layer.confirm("来电号码为空!", {
  185. btn: ["确定"],
  186. });
  187. return;
  188. }
  189. $("#time-word").val("");
  190. $(".ldtp-con .hei-list").show();
  191. $(".ldtp-con .hei-list").removeClass("bounceOutUp");
  192. $(".ldtp-con .hei-list").addClass("bounceIn");
  193. });
  194. $(".head-pic .lahei .retur").click(function () {
  195. $.getJSON(
  196. huayi.config.callcenter_url + "CallInScreen/DelBlack",
  197. {
  198. tel: $(".hidTel").val(),
  199. token: $.cookie("token"),
  200. },
  201. function (result) {
  202. if (result.state.toLowerCase() == "success") {
  203. layer.msg("取消黑名单成功");
  204. $(".head-pic .lahei .retur").hide();
  205. $(".head-pic .lahei .la-after").hide();
  206. $(".head-pic .lahei .la-before").show();
  207. }
  208. }
  209. );
  210. });
  211. if (
  212. /mobile/i.test(navigator.userAgent) ||
  213. /android/i.test(navigator.userAgent)
  214. ) {
  215. $(".title-box").hide();
  216. }
  217. obj.AgentExten = $.cookie("extno");
  218. if (obj.AgentExten == undefined) {
  219. $(".Gnumbox").hide();
  220. }
  221. $(".Gnum").text(obj.AgentExten);
  222. $.getJSON(
  223. huayi.config.callcenter_url + "UserAccount/GetNowUser",
  224. {
  225. token: $.cookie("token"),
  226. },
  227. function (result) {
  228. if (result.state.toLowerCase() == "success") {
  229. $.cookie("code", result.data.role.F_RoleCode);
  230. $.cookie("userCode", result.data.user.F_UserCode);
  231. $.cookie("userNameLogin", result.data.user.F_UserName);
  232. $.cookie("seartGroupID", result.data.user.F_SeartGroupID);
  233. $("#RoleCode").val(result.data.user.F_RoleCode);
  234. $("#GroupCode").val(result.data.user.F_GroupCode);
  235. $(".username").text(result.data.user.F_UserName);
  236. $(".chat_username").text(result.data.user.F_UserCode);
  237. $(".user_code").text(result.data.user.F_UserCode);
  238. $(".group").text(result.data.user.F_SeartGroup);
  239. //if (result.data.role) {
  240. // $(".rolename").text(result.data.role.F_RoleName);
  241. //}
  242. $(".deptname").text(result.data.user.depname);
  243. $(".yhtx").attr(
  244. "src",
  245. huayi.config.callcenter_url.substr(
  246. 0,
  247. huayi.config.callcenter_url.length - 1
  248. ) + result.data.user.F_See
  249. );
  250. obj.AgentID = result.data.user.F_UserCode;
  251. //obj.AgentExten = result.data.user.F_WorkNumber;
  252. $(".mgh").val(result.data.user.F_UserCode);
  253. $(".mn").val(result.data.user.F_UserName);
  254. $(".settingCompany").val(result.data.user.F_Company);
  255. $(".settingDepartment").val(result.data.user.F_Department);
  256. $(".settingPost").val(result.data.user.F_Post);
  257. $(".settingMobile").val(result.data.user.F_Mobile);
  258. $(".settingTelephone").val(result.data.user.F_Telephone);
  259. if (result.data.user.F_SeatFlag) {
  260. Connect();
  261. //CreateWebSockets();
  262. //$(".open_chat").show();
  263. //heartbeat = setInterval(function() {
  264. // Heart()
  265. //}, 60000);
  266. $("#top-search").show();
  267. $(".phoneBZ").show();
  268. $(".zts").show();
  269. obj.AgentGroup = $.cookie("seartGroupID");
  270. if ($("#RoleCode").val() == "DBHWY") {
  271. // obj.AgentGroup = "1";
  272. $(".db_show").show();
  273. $(".hw_show").hide();
  274. } else if ($("#RoleCode").val() == "ZJZY") {
  275. // obj.AgentGroup = "2";
  276. $(".db_show").show();
  277. $(".hw_show").hide();
  278. } else {
  279. // obj.AgentGroup = "364";
  280. $(".db_show").hide();
  281. $(".hw_show").show();
  282. }
  283. }
  284. if ($("#RoleCode").val() != "EJWLDW") {
  285. $(".dclgd").eq(0).show();
  286. $(".cqgd").eq(0).show();
  287. //rightUp();
  288. //setInterval(rightUp, 60000);
  289. }
  290. if (result.data.role.F_RoleId == "6") {
  291. CreateWebSockets();
  292. $(".open_chat").show();
  293. }
  294. // if (result.data.role.F_IsEject == 1) {
  295. // $.getJSON(
  296. // huayi.config.callcenter_url +
  297. // "Index/GetNoDealOrderCounts",
  298. // {
  299. // token: $.cookie("token"),
  300. // },
  301. // function (result) {
  302. // if (result.data.lists.length != 0) {
  303. // // 弹框函数调用
  304. // login_DK();
  305. // }
  306. // }
  307. // );
  308. // }
  309. var roleCode = result.data.role.F_RoleCode
  310. // 反映类别
  311. getReactionCategory(roleCode);
  312. // 多媒体信息
  313. multimediaPrompt(roleCode);
  314. // 供暖专员不能添加工单
  315. if (roleCode === "GNZY") {
  316. $(".orderForm").hide();
  317. }
  318. }
  319. }
  320. );
  321. // getWhetherEditInformation();
  322. $.ajaxSettings.async = false;
  323. $.getJSON(
  324. huayi.config.callcenter_url + "Index/GetMenu",
  325. {
  326. token: $.cookie("token"),
  327. },
  328. function (result) {
  329. $.ajaxSettings.async = true;
  330. if (result.state.toLowerCase() == "success") {
  331. $(result.data).each(function (i, n) {
  332. var html =
  333. '<li><a href="#" dataid=' +
  334. n.F_FunctionId +
  335. // '><i class="fa iconfont">&#xe614;</i><span class="nav-label">' +
  336. '><i class="fa iconfont">' +
  337. n.F_ImgUrl +
  338. '</i><span class="nav-label">' +
  339. n.F_FunctionName +
  340. '</span><span class="fa arrow"></span></a>';
  341. html += '<ul class="nav nav-second-level">';
  342. $(n.item).each(function (j, m) {
  343. if (m.item.length > 0) {
  344. html +=
  345. '<li><a class="" dataid=' +
  346. m.F_FunctionId +
  347. ' href="#">' +
  348. m.F_FunctionName +
  349. '<span class="' +
  350. m.F_FunctionCode +
  351. '"></span><span class="fa arrow"></span></a>'
  352. html += '<ul class="nav nav-third-level">';
  353. $(m.item).each(function (k, l) {
  354. html +=
  355. '<li><a class="J_menuItem" dataid=' +
  356. l.F_FunctionId +
  357. ' href="' +
  358. l.F_OptUrl +
  359. '">' +
  360. l.F_FunctionName +
  361. "</a>" +
  362. '<span class="label label-warning pull-right lblcount ' +
  363. l.F_FunctionCode +
  364. '"></span>' +
  365. "</li>";
  366. });
  367. html += "</li></ul>"
  368. } else {
  369. html +=
  370. '<li><a class="J_menuItem" dataid=' +
  371. m.F_FunctionId +
  372. ' href="' +
  373. m.F_OptUrl +
  374. '">' +
  375. m.F_FunctionName +
  376. "</a>" +
  377. '<span class="label label-warning pull-right lblcount ' +
  378. m.F_FunctionCode +
  379. '"></span>' +
  380. "</li>";
  381. }
  382. });
  383. html += "</ul></li>";
  384. $(html).appendTo($("#side-menu"));
  385. });
  386. $(".J_menuItem").click(function () {
  387. if ($(this).text() == "来电弹屏") {
  388. $(".maxOpen").trigger("click");
  389. $(".head-pic .lahei .la-before").show();
  390. $(".head-pic .lahei .la-after").hide();
  391. }
  392. });
  393. }
  394. }
  395. );
  396. document.onclick = function (e) {
  397. $(".keyTransferDiv").hide();
  398. };
  399. $(".hw_through").click(function (e) {
  400. $(".keyTransferDiv").toggle();
  401. e = e || event;
  402. stopFunc(e);
  403. });
  404. function stopFunc(e) {
  405. e.stopPropagation ? e.stopPropagation() : (e.cancelBubble = true);
  406. }
  407. // 一键转接
  408. function throungh() {
  409. var guid = uuid();
  410. obj.Type = "Transfer";
  411. obj.DestinationNumber = "8" + $(".hw_through").attr("index");
  412. obj.Header = "8";
  413. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  414. obj.TaskPhoneID = ""; //回访的电话ID
  415. obj.TaskID = guid; //回访记录编号
  416. Send();
  417. // $.ajax({
  418. // type: "get",
  419. // url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
  420. // async: true,
  421. // dataType: "json",
  422. // data: {
  423. // token: $.cookie("token"),
  424. // phone: $(".hw_through").attr("index"),
  425. // },
  426. // success: function (result) {
  427. // if (result.state.toLowerCase() == "success") {
  428. // }
  429. // },
  430. // });
  431. }
  432. // 获取转接数据
  433. function getkeyTransferData() {
  434. $(".keyTransferDiv dl").empty();
  435. $.ajax({
  436. type: "get",
  437. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  438. dataType: "json",
  439. async: false,
  440. data: {
  441. token: $.cookie("token"),
  442. id: 2988,
  443. },
  444. success: function (data) {
  445. if (data.state.toLowerCase() == "success") {
  446. var content = data.data;
  447. $(content).each(function (i, n) {
  448. $("<dt data-number='" + n.F_Remark + "'>" + n.F_Value + "</dt>").appendTo(".keyTransferDiv dl");
  449. });
  450. }
  451. },
  452. });
  453. }
  454. // 转接绑定事件
  455. $(".keyTransferDiv dl").on("click", "dt", function(e) {
  456. $(".hw_through").attr("index", $(this).attr("data-number"))
  457. throungh()
  458. })
  459. //话务相关
  460. $("#top-search li").click(function () {
  461. if ($(this).find("i").hasClass("active")) {
  462. if (obj.AgentID) {
  463. var fun = $(this).attr("datafun");
  464. obj.Type = fun;
  465. obj.AgentGroup = $.cookie("seartGroupID");
  466. switch (fun) {
  467. case "Login":
  468. // obj.AgentGroup = "364";
  469. obj.AgentType = "0";
  470. Send();
  471. break; //签入
  472. case "callOutLogin":
  473. obj.AgentGroup = "9999";
  474. obj.AgentType = "0";
  475. obj.Type = "Login";
  476. Send();
  477. break; //外呼签入
  478. case "MakeCall":
  479. $(".hidCallID").val("");
  480. $("#hidwhtype").val(fun);
  481. whtp();
  482. //obj.DestinationNumber = "1012";
  483. break; //外呼
  484. case "Meeting":
  485. $("#hidwhtype").val(fun);
  486. whtp();
  487. //obj.DestinationNumber = "1012";
  488. break; //多方通话
  489. case "Transfer":
  490. $("#hidwhtype").val(fun);
  491. whtp();
  492. //obj.DestinationNumber = "1012";
  493. break; //转移
  494. case "Consult": //协商呼叫
  495. $("#hidwhtype").val(fun);
  496. whtp();
  497. break;
  498. case "ConfirmTransfer": //确认转移
  499. obj.EndParmer = "1";
  500. Send();
  501. break;
  502. case "CancelTransfer": //取消转移
  503. // $("#hidwhtype").val(ConfirmTransfer);
  504. obj.Type = "ConfirmTransfer";
  505. obj.EndParmer = "3";
  506. Send();
  507. break;
  508. case "TurnIvr": //转IVR
  509. obj.IvrName = "TurnIvr";
  510. obj.IvrPos = "1";
  511. Send();
  512. break;
  513. case "MeetingTakeBack": //多方通话回签
  514. obj.Type = "MeetingTakeBack";
  515. Send();
  516. break;
  517. case "satisfactionEvaluation": //多方通话回签
  518. satisfactionEvaluationFun();
  519. break;
  520. case "keyTransfer": // 一键转接
  521. break;
  522. default:
  523. Send();
  524. break;
  525. }
  526. }
  527. }
  528. });
  529. //知识库查询
  530. $(".searIcon").click(function () {
  531. loadZSK();
  532. });
  533. //历史记录查询
  534. $(".searchbtn").click(function () {
  535. loadOld();
  536. });
  537. //新增记录
  538. $(".addjl").click(function () {
  539. $(".addgd").show();
  540. $(".tbold").hide();
  541. });
  542. //关闭外呼弹屏
  543. $(".closes").click(function () {
  544. $(".WH").removeClass("fadeInDown").addClass("fadeOutUp");
  545. $(".WH").addClass("hidens");
  546. });
  547. //外呼呼出
  548. $(".CallOut").click(function (event) {
  549. event.stopPropagation();
  550. if ($("#Result").val()) {
  551. $.ajax({
  552. type: "get",
  553. url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
  554. async: true,
  555. dataType: "json",
  556. data: {
  557. token: $.cookie("token"),
  558. phone: $("#Result").val(),
  559. },
  560. success: function (result) {
  561. if (result.state.toLowerCase() == "success") {
  562. var guid = uuid();
  563. obj.Type = $("#hidwhtype").val();
  564. obj.DestinationNumber = result.data.phone;
  565. obj.Header = result.data.fix;
  566. obj.TaskType = "0"; //0:拨号外呼;1:未接来电外呼;2:回访外呼
  567. obj.TaskPhoneID = ""; //回访的电话ID
  568. obj.TaskID = guid; //回访记录编号
  569. obj.Callee = $("#Result").val(); //被叫号码
  570. obj.Caller = $.cookie("extno"); //操作人分机号
  571. Send();
  572. $("#Result").val("");
  573. $(".WH").addClass("hidens");
  574. }
  575. },
  576. });
  577. }
  578. });
  579. //外呼弹屏数字键盘样式
  580. $(".Num_ul div")
  581. .mousedown(function () {
  582. $(this).addClass("actives");
  583. $(".img").removeClass("hidens");
  584. })
  585. .mouseup(function () {
  586. $(this).removeClass("actives");
  587. });
  588. //外呼弹屏数字键盘号码输入
  589. $(".Num_ul li div").click(function () {
  590. var rt = $("#Result").val() + "";
  591. if (rt.length < 18) {
  592. rt = rt + $(this).find("a").text();
  593. $("#Result").val(rt);
  594. }
  595. });
  596. //外呼弹屏数字键盘号码截取
  597. $(".img").click(function () {
  598. var Result = $("#Result").val() + "";
  599. Result = Result.substr(0, Result.length - 1);
  600. $("#Result").val(Result);
  601. if (Result.length == 0) {
  602. $(".img").addClass("hidens");
  603. }
  604. });
  605. //外呼电话列表
  606. $(".bg_title li").click(function () {
  607. $(this).addClass("lactive").siblings().removeClass("lactive");
  608. loadWH();
  609. });
  610. $(".ty").click(function () {
  611. loadWH();
  612. });
  613. //创建投诉工单
  614. $(".addt_").click(function () {
  615. Statess = 0;
  616. Adds();
  617. });
  618. //创建投诉工单
  619. $(".addts").click(function () {
  620. Statess = 1;
  621. Adds();
  622. });
  623. $(".mapBJ").click(function () {
  624. $(".mapPos").hide();
  625. $(".mapBJ").hide();
  626. });
  627. $(".reposit").click(function () {
  628. $(".repoConte").toggle();
  629. });
  630. //加载知识库
  631. loadZSK();
  632. //加载左侧导航菜单
  633. //loadMenu();
  634. // 综合菜单
  635. $(".comprehensive").click(function () {
  636. $(".comprehensiveContent").toggle();
  637. });
  638. // 获取坐席
  639. getSeatData($("#comprehensiveContentSerrchSeat"))
  640. // 综合查询
  641. loadComprehensiveList()
  642. // 搜索
  643. $(".comprehensiveContentSerrchBtn").click(function() {
  644. loadComprehensiveList();
  645. })
  646. //客户资料
  647. $(".khzl tbody>tr>td input").attr("readonly", true);
  648. $(".save").hide();
  649. $(".cancel").hide();
  650. $(".edit").click(function () {
  651. $(".save").show();
  652. $(".cancel").show();
  653. $(".edit").hide();
  654. $(".khzl tbody>tr>td input").attr("readonly", false);
  655. $(".khzl tbody>tr>td input").css("border-bottom", "1px solid #b3b3b3");
  656. });
  657. $(".cancel").click(function () {
  658. $(".khzl tbody>tr>td input").attr("readonly", true);
  659. $(".khzl tbody>tr>td input").css("border", "0");
  660. $(".save").hide();
  661. $(".cancel").hide();
  662. $(".edit").show();
  663. });
  664. //保存客户
  665. $(".save").click(function () {
  666. var khid = $("#khid").val();
  667. var khmc = $(".khmc").val();
  668. var tsdh = $(".tsdh").val();
  669. var lxr = $(".lxr").val();
  670. var lxdh = $(".lxdh").val();
  671. var postcode = $(".postcode").val();
  672. var email = $(".email").val();
  673. // if (!khmc) {
  674. // layer.confirm('请输入客户名称!', {
  675. // btn: ['确定']
  676. // });
  677. // return;
  678. // }
  679. $.post(
  680. huayi.config.callcenter_url + "Customer/AddCustomer",
  681. {
  682. cid: khid,
  683. name: khmc,
  684. lxr: lxr,
  685. mobile: tsdh,
  686. telphone: lxdh,
  687. postcode: postcode,
  688. email: email,
  689. token: $.cookie("token"),
  690. },
  691. function (result) {
  692. result = $.parseJSON(result);
  693. if (result.state.toLowerCase() == "success") {
  694. $("#khid").val(result.data);
  695. $(".khmc").val(khmc);
  696. $(".tkhmc").text(khmc);
  697. $(".lxdh").val(lxdh);
  698. $(".tsdh").val(tsdh);
  699. $(".ttsdh").text(tsdh);
  700. $(".lxr").val(lxr);
  701. $(".postcode").val(postcode);
  702. $(".email").val(email);
  703. layer.msg("保存成功");
  704. $(".khzl tbody>tr>td input").attr("readonly", true);
  705. $(".khzl tbody>tr>td input").css("border", "0");
  706. $(".save").hide();
  707. $(".cancel").hide();
  708. $(".edit").show();
  709. }
  710. }
  711. );
  712. });
  713. //关闭录音弹出
  714. $(".setwin").click(function () {
  715. $(".t-shade").removeClass("cx");
  716. $("audio")[0].pause();
  717. });
  718. //修改密码开始
  719. $(".shezhi").click(function () {
  720. $(".personal").show();
  721. });
  722. //tab切换
  723. $(".perTab li").click(function () {
  724. $(this).addClass("sel").siblings().removeClass("sel");
  725. var index = $(this).index();
  726. $(".perTab_con").children("div").eq(index).show().siblings().hide();
  727. });
  728. //编辑个人资料
  729. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  730. $(".grbj").click(function () {
  731. $(".grzl tbody>tr>td input.zhidu").attr("readonly", false);
  732. $(".grzl tbody>tr>td input.zhidu").css(
  733. "border-bottom",
  734. "1px solid #b3b3b3"
  735. );
  736. });
  737. //取消编辑
  738. $(".grqx").click(function () {
  739. $(".grzl tbody>tr>td input.zhidu").attr("readonly", true);
  740. $(".grzl tbody>tr>td input.zhidu").css("border-bottom", "none");
  741. });
  742. //关闭按钮
  743. $(".ptr").click(function () {
  744. $(".personal").hide();
  745. });
  746. //修改密码
  747. $(".grbtn").click(function () {
  748. var gh = $(".mgh").val();
  749. var xm = $(".mn").val();
  750. var ymm = $(".spwd").val();
  751. var xmm = $(".npwd").val();
  752. var qmm = $(".epwd").val();
  753. if (xmm !== qmm) {
  754. $(".wrong").show();
  755. $(".npwd").val("");
  756. $(".epwd").val("");
  757. } else if (xmm == "") {
  758. layer.msg("密码不允许为空!");
  759. } else {
  760. $(".wrong").hide();
  761. $(".grzl tbody>tr>td input").attr("readonly", true);
  762. $(".grzl tbody>tr>td input").css("border-bottom", "none");
  763. $.ajax({
  764. type: "post",
  765. url: huayi.config.callcenter_url + "UserAccount/UpdatePwd",
  766. async: true,
  767. dataType: "json",
  768. data: {
  769. token: $.cookie("token"),
  770. usercode: gh,
  771. pwd: $.md5(xmm),
  772. oldpwd: $.md5(ymm),
  773. name: $(".mn").val(),
  774. company: $(".settingCompany").val(),
  775. department: $(".settingDepartment").val(),
  776. post: $(".settingPost").val(),
  777. mobile: $(".settingMobile").val(),
  778. phone: $(".settingTelephone").val(),
  779. code: $(".settingCode").val(),
  780. },
  781. success: function (result) {
  782. if (result.state.toLowerCase() == "success") {
  783. layer.msg("修改成功!");
  784. window.location.href = "login.html";
  785. }
  786. },
  787. });
  788. }
  789. });
  790. //获取验证码
  791. function getVerificationCode() {
  792. if ($(".settingMobile").val() == "") {
  793. layer.msg("请输入手机号码!");
  794. return;
  795. }
  796. $.ajax({
  797. type: "post",
  798. url: huayi.config.callcenter_url + "UserAccount/SendCode",
  799. async: true,
  800. dataType: "json",
  801. data: {
  802. token: $.cookie("token"),
  803. mobile: $(".settingMobile").val(),
  804. },
  805. success: function (result) {
  806. if (result.state.toLowerCase() == "success") {
  807. layer.msg("获取成功!");
  808. $(".btnVerificationCode").attr("disabled", true);
  809. $(".verificationCodeTips").show();
  810. setTimeout(function () {
  811. $(".btnVerificationCode").attr("disabled", false);
  812. $(".verificationCodeTips").hide();
  813. }, 60000);
  814. }
  815. },
  816. });
  817. }
  818. $(".btnVerificationCode").click(function () {
  819. getVerificationCode();
  820. });
  821. //是否需要编辑用户信息
  822. function getWhetherEditInformation() {
  823. $.ajax({
  824. type: "post",
  825. url: huayi.config.callcenter_url + "UserAccount/GetUserModify",
  826. async: true,
  827. dataType: "json",
  828. data: {
  829. token: $.cookie("token"),
  830. usercode: $(".mgh").val(),
  831. },
  832. success: function (result) {
  833. if (result.state.toLowerCase() == "success") {
  834. } else {
  835. $(".personal").show();
  836. $(".ptr").hide();
  837. $(".personalMask").show();
  838. }
  839. },
  840. error: function (result) {},
  841. });
  842. }
  843. //图片裁剪
  844. var o = $(".image-crop > img");
  845. $(o).cropper({
  846. aspectRatio: 1 / 1,
  847. resizable: false,
  848. dragCrop: false,
  849. preview: ".img-preview",
  850. done: function () {},
  851. });
  852. var r = $("#inputImage");
  853. if (window.FileReader) {
  854. r.change(function () {
  855. var e,
  856. i = new FileReader(),
  857. t = this.files;
  858. if (t.length && ((e = t[0]), /^image\/\w+$/.test(e.type))) {
  859. i.readAsDataURL(e);
  860. i.onload = function () {
  861. r.val("");
  862. o.cropper("reset", !0).cropper("replace", this.result);
  863. };
  864. } else {
  865. layer.msg("请选择图片文件");
  866. }
  867. });
  868. $("#setDrag").click(function () {
  869. o.cropper("setDragMode", "crop");
  870. // var img = o.cropper("getDataURL");
  871. var img = o.cropper("getCroppedCanvas").toDataURL("image/png");
  872. $.post(
  873. huayi.config.callcenter_url + "Index/UploadTX64",
  874. {
  875. dataurl: encodeURIComponent(img),
  876. token: $.cookie("token"),
  877. },
  878. function (result) {
  879. result = $.parseJSON(result);
  880. if (result.state.toLowerCase() == "success") {
  881. $(".yhtx").attr(
  882. "src",
  883. huayi.config.callcenter_url.substr(
  884. 0,
  885. huayi.config.callcenter_url.length - 1
  886. ) + result.data
  887. );
  888. layer.msg("上传成功");
  889. $(".personal").hide();
  890. }
  891. }
  892. );
  893. });
  894. $("#zoomIn").click(function () {
  895. o.cropper("zoom", 0.1);
  896. });
  897. $("#zoomOut").click(function () {
  898. o.cropper("zoom", -0.1);
  899. });
  900. $("#rotateLeft").click(function () {
  901. o.cropper("rotate", 45);
  902. });
  903. $("#rotateRight").click(function () {
  904. o.cropper("rotate", -45);
  905. });
  906. } else {
  907. r.addClass("hide");
  908. }
  909. $("#zxTable tbody").on("click", "tr", function () {
  910. $(this).addClass("tr_bg");
  911. $(this).siblings().removeClass("tr_bg");
  912. $("#Result").val($(this).attr("fjh"));
  913. });
  914. //工单
  915. //当即办理
  916. //$(".Nows").change(function () {
  917. // $(".Nows_box").toggle();
  918. //});
  919. $('input:radio[name="banli"]').change(function () {
  920. if ($(this).val() == "1") {
  921. $(".Nows_box").show();
  922. } else {
  923. $(".Nows_box").hide();
  924. }
  925. });
  926. //区县,主干道、乡镇,路社区村三级联动(目前在来电弹屏中使用)
  927. // helper.getDropList.getLocations($("#sourcearea"));
  928. QY($("#sourcearea"));
  929. // 获取乡镇,默认文峰区
  930. getTownshipVillage($("#township"), 4965);
  931. LB($("#type"));
  932. ZT($("#keys"));
  933. //加载来电类型 默认是 已受理并发送id
  934. GetDicValueList();
  935. $(".right-tab li").click(function () {
  936. messages($(this).index());
  937. });
  938. //全部已读
  939. $(".readed").click(function () {
  940. $.ajax({
  941. type: "get",
  942. url: huayi.config.callcenter_url + "Index/CloseChat",
  943. async: true,
  944. dataType: "json",
  945. data: {
  946. token: $.cookie("token"),
  947. id: 0,
  948. },
  949. success: function (data) {
  950. if (data.total > 0) {
  951. messages();
  952. } else {
  953. layer.msg("设置失败!");
  954. }
  955. },
  956. });
  957. });
  958. //主动发消息
  959. $(".sele_send").click(function () {
  960. layer.open({
  961. type: 2,
  962. content: "replyChat.html", //iframe的url,no代表不显示滚动条
  963. title: "发送消息",
  964. area: ["50%", "60%"], //宽高
  965. });
  966. });
  967. var ru, rd, msgs;
  968. $(".mid").val(0);
  969. var mid = $(".mid").val();
  970. $(".tuBiao").click(function () {
  971. if ($(".drm").css("display") == "block") {
  972. $(".drm").css("display", "none");
  973. } else {
  974. $(".drm").css("display", "block");
  975. }
  976. });
  977. $("#small-chat").click(function () {
  978. if ($(".small-chat-box").hasClass("active")) {
  979. rightDown();
  980. rd = setInterval(rightDown, 60000);
  981. } else {
  982. clearInterval(rd);
  983. }
  984. });
  985. //即时通讯 消息总数
  986. message_total();
  987. //setInterval(message_total, 5000);
  988. function message_total() {
  989. helper.init.isload = 0;
  990. $.ajax({
  991. type: "get",
  992. url: huayi.config.callcenter_url + "Index/GetChatCount",
  993. async: true,
  994. dataType: "json",
  995. data: {
  996. token: $.cookie("token"),
  997. top: 50,
  998. },
  999. success: function (data) {
  1000. helper.init.isload = 1;
  1001. if (data.total <= 0) {
  1002. $(".chat_count").hide();
  1003. $(".chat").removeClass("come_mess");
  1004. } else {
  1005. $(".chat_count").show();
  1006. $(".chat_count").html(data.total);
  1007. $(".chat").addClass("come_mess");
  1008. }
  1009. },
  1010. });
  1011. }
  1012. $(".chat").click(function () {
  1013. $("#right-sidebar").toggleClass("sidebar-open");
  1014. if ($("#right-sidebar").hasClass("sidebar-open")) {
  1015. messages();
  1016. msgs = setInterval(messages, 5000, 0); //未读消息定时刷新
  1017. } else {
  1018. clearInterval(msgs);
  1019. }
  1020. });
  1021. $("#reflectCategory").bind("input propertychange", function () {
  1022. $(".layui-dropdown").hide();
  1023. if ($("#reflectCategory").val() == "") {
  1024. $(".reflectCategoryList-wrapper").hide();
  1025. return;
  1026. }
  1027. var debounceGetSearchReactionCategory = debounce(
  1028. getSearchReactionCategory,
  1029. 500
  1030. );
  1031. $(".reflectCategoryList-wrapper").show();
  1032. debounceGetSearchReactionCategory($("#reflectCategory").val());
  1033. });
  1034. $("#reflectCategoryList").on("click", "li", function () {
  1035. $(".reflectCategoryList-wrapper").hide();
  1036. $("#reflectCategory").val($(this).attr("indexName"));
  1037. $("#PID").val($(this).attr("index"));
  1038. });
  1039. // 获取工单数量
  1040. workcount();
  1041. });
  1042. function Adds() {
  1043. var callid = $(".hidCallID").val();
  1044. var value = $(' input[name="banli"]:checked ').val();
  1045. var threeWayCall;
  1046. if ($("#threeWayCall").is(":checked")) {
  1047. threeWayCall = 1;
  1048. } else {
  1049. threeWayCall = 0;
  1050. }
  1051. if (!$("#cusphone").val()) {
  1052. layer.msg("请输入来电号码");
  1053. return;
  1054. } else if (!$("#title").val()) {
  1055. layer.msg("请输入标题");
  1056. return;
  1057. } else if (!$("#content").val()) {
  1058. layer.msg("请输入内容");
  1059. return;
  1060. } else if (!$("#PID").val()) {
  1061. layer.msg("请选择反映类别");
  1062. return;
  1063. } else if (value == 1 && !$("#result").val()) {
  1064. layer.msg("请输入直办内容");
  1065. return;
  1066. } else if (!$("#sourcearea").val()) {
  1067. layer.msg("请输入事发区域");
  1068. return;
  1069. // } else if (!$("#township").val()) {
  1070. // layer.msg("请选择乡镇");
  1071. // return;
  1072. // } else if (!$("#village").val()) {
  1073. // layer.msg("请选择村");
  1074. // return;
  1075. }
  1076. $.ajax({
  1077. type: "post",
  1078. url: huayi.config.callcenter_url + "/WorkOrder/AddWorkOrder",
  1079. dataType: "json",
  1080. async: true,
  1081. beforeSend: function () {
  1082. //触发ajax请求开始时执行
  1083. $(".addt_").attr("disabled", true);
  1084. $(".addts").attr("disabled", true);
  1085. $(".addt_").text("提交中...");
  1086. $(".addts").text("提交中...");
  1087. },
  1088. data: {
  1089. cusname: $("#cusname").val(), //=来电人姓名
  1090. cussex: $("#cussex").val(),
  1091. cusphone: $("#cusphone").val().replace(/\s+/g, ""), //=来电人电话
  1092. email: $("#email").val(),
  1093. zipcode: $("#zipcode").val(),
  1094. conphone: $("#conphone").val(),
  1095. title: $("#title").val(),
  1096. content: $("#content").val(),
  1097. callid: callid,
  1098. //files:$("#file").val(),//(多个用英文逗号,隔开)
  1099. sourcearea: $("#sourcearea").val(), //=事发地域id
  1100. township: $("#township").val(), // 乡镇
  1101. village: $("#village").val(), // 村
  1102. sourceaddress: $("#sourceaddress").val(), //=事发详细地址
  1103. source: 1, //=来源
  1104. phonetype: $("#phonetype").val(), // 电话类别
  1105. isresult: $(' input[name="banli"]:checked ').val(), //=(0转办1直办)
  1106. result: $("#result").val(),
  1107. longitude: $(".store_Lng").val(),
  1108. latitude: $(".store_Lat").val(),
  1109. keys: $("#PID").val(), //=关键词id(多个用英文逗号,隔开)
  1110. type: $("#type").val(), //=类型
  1111. isprotect: $(' input[name="mj"]:checked ').val(), //=(0普通1保密)
  1112. level: $("#level").val(), //=(1普通2紧急)
  1113. visittype: $("#visittype").val(), // 回访方式
  1114. issubmit: Statess, //=(0保存1保存并提交)
  1115. business: threeWayCall,
  1116. // ispd: $("#automaticDispatch").val() === "1" ? "1" : "", // 自动派单
  1117. token: $.cookie("token"),
  1118. },
  1119. success: function (data) {
  1120. if (data.state.toLowerCase() == "success") {
  1121. $(".addt_").attr("disabled", false);
  1122. $(".addts").attr("disabled", false);
  1123. $(".addt_").text("保存");
  1124. $(".addts").text("保存并提交");
  1125. // $(".ldtp-cr ul.ld-service li").eq(2).trigger("click");
  1126. //$(".hidCallID").val("");
  1127. layer.msg("操作成功");
  1128. Clean();
  1129. } else {
  1130. $(".addt_").attr("disabled", false);
  1131. $(".addts").attr("disabled", false);
  1132. $(".addt_").text("保存");
  1133. $(".addts").text("保存并提交");
  1134. }
  1135. },
  1136. });
  1137. }
  1138. //清空
  1139. function Clean() {
  1140. //左侧
  1141. //debugger;
  1142. $(".ldname").val(""); //来电人
  1143. $("#khid").val("");
  1144. $(".tsdh").val(""); //来电号码
  1145. $(".ldlocation").text("未知"); //归属地
  1146. $(".lxr").val(""); //联系人
  1147. $(".lxdh").val(""); //联系电话
  1148. $(".postcode").val(""); //邮编
  1149. $(".email").val(""); //email
  1150. $(".ldtime").val(""); //录入时间
  1151. $(":radio[name='banli'][value='0']").prop("checked", "checked");
  1152. $(".Nows_box").hide();
  1153. //右侧
  1154. $("#cusname").val(""); //=来电人姓名
  1155. $("#cussex").val("");
  1156. $("#cusphone").val(""); //=来电人电话
  1157. $("#email").val("");
  1158. $("#zipcode").val("");
  1159. $("#conphone").val("");
  1160. $("#title").val("");
  1161. $("#content").val("");
  1162. $("#sourceaddress").val(""); //=事发详细地址
  1163. $("input[name='baomi'][value='1']").prop("checked", true); //=(0转办1直办)
  1164. $("#type option:first").prop("selected", "selected");
  1165. $("#level option:first").prop("selected", "selected");
  1166. $("#visittype option:first").prop("selected", "selected");
  1167. $("#keys option:first").prop("selected", "selected");
  1168. $("#sourcearea").val("0").trigger("change"); //=事发地域id
  1169. $("#sourcearea option:first").prop("selected", "selected");
  1170. $("#township").val(""); // 乡镇
  1171. $("#village").val(""); // 村
  1172. $("#result").val("");
  1173. $(".inps").val("");
  1174. $("#PID").val("");
  1175. $("#reflectCategory").val("");
  1176. $("#Dpment").val("");
  1177. $(".Cleans").hide();
  1178. }
  1179. function clearworkorder() {
  1180. $("#xxlb").val("");
  1181. $("#xxlb").trigger("change");
  1182. $("#FArea").val("");
  1183. $("#FArea").trigger("change");
  1184. $("#sfdz").val("");
  1185. $("#tskh").val("");
  1186. $("#tsdh").val("");
  1187. $("#email").val("");
  1188. $("#postcode").val("");
  1189. $("#lxr").val("");
  1190. $("#lxdh").val("");
  1191. $("#content").val("");
  1192. $("#result").val("");
  1193. $("#JArea").val("");
  1194. $("#JArea").trigger("change");
  1195. $("#remark").val("");
  1196. $("#khid").val("");
  1197. $(".khmc").val("");
  1198. $(".tsdh").val("");
  1199. $(".lxr").val("");
  1200. $(".lxdh").val("");
  1201. $(".postcode").val("");
  1202. $(".email").val("");
  1203. }
  1204. //获取历史记录
  1205. function loadOld() {
  1206. // var type = $(".ldtp-cr ul.ld-service .cr-click").attr("itemtype");
  1207. // $(".complain").hide();
  1208. // $(".complain")
  1209. // .eq(type * 1)
  1210. // .show();
  1211. // if (type == "2") {
  1212. //先销毁表格
  1213. $("#orderlist").bootstrapTable("destroy");
  1214. //初始化表格,动态从服务器加载数据
  1215. $("#orderlist").bootstrapTable({
  1216. method: "get", //使用get请求到服务器获取数据
  1217. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1218. contentType: "application/x-www-form-urlencoded",
  1219. striped: true, //表格显示条纹
  1220. pagination: true, //启动分页
  1221. pageSize: 5, //每页显示的记录数
  1222. pageNumber: 1, //当前第几页
  1223. pageList: [5, 10], //记录数可选列表
  1224. search: false, //是否启用查询
  1225. showColumns: false, //显示下拉框勾选要显示的列
  1226. showRefresh: false, //显示刷新按钮
  1227. sidePagination: "server", //表示服务端请求
  1228. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1229. //设置为limit可以获取limit, offset, search, sort, order
  1230. queryParamsType: "undefined",
  1231. queryParams: function queryParams(params) {
  1232. //设置查询参数
  1233. var param = {
  1234. page: params.pageNumber,
  1235. pagesize: params.pageSize,
  1236. tel: $(".hidTel").val(),
  1237. starttime: $("#con_startTime").val(),
  1238. endtime: $("#con_endTime").val(),
  1239. token: $.cookie("token"),
  1240. };
  1241. return param;
  1242. },
  1243. onLoadSuccess: function () {
  1244. //加载成功时执行
  1245. //layer.msg("加载成功");
  1246. },
  1247. onLoadError: function () {
  1248. //加载失败时执行
  1249. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1250. },
  1251. });
  1252. // } else if (type == "1") {
  1253. //先销毁表格
  1254. $("#oldlist").bootstrapTable("destroy");
  1255. //初始化表格,动态从服务器加载数据
  1256. $("#oldlist").bootstrapTable({
  1257. method: "get", //使用get请求到服务器获取数据
  1258. url: huayi.config.callcenter_url + "CallInScreen/GetOldList", //获取数据的Servlet地址
  1259. contentType: "application/x-www-form-urlencoded",
  1260. striped: true, //表格显示条纹
  1261. pagination: true, //启动分页
  1262. pageSize: 5, //每页显示的记录数
  1263. pageNumber: 1, //当前第几页
  1264. pageList: [5, 10], //记录数可选列表
  1265. search: false, //是否启用查询
  1266. showColumns: false, //显示下拉框勾选要显示的列
  1267. showRefresh: false, //显示刷新按钮
  1268. sidePagination: "server", //表示服务端请求
  1269. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1270. //设置为limit可以获取limit, offset, search, sort, order
  1271. queryParamsType: "undefined",
  1272. queryParams: function queryParams(params) {
  1273. //设置查询参数
  1274. var param = {
  1275. page: params.pageNumber,
  1276. pagesize: params.pageSize,
  1277. tel: $(".hidTel").val(),
  1278. starttime: $("#old_startTime").val(),
  1279. endtime: $("#old_endTime").val(),
  1280. token: $.cookie("token"),
  1281. };
  1282. return param;
  1283. },
  1284. onLoadSuccess: function () {
  1285. //加载成功时执行
  1286. //layer.msg("加载成功");
  1287. },
  1288. onLoadError: function () {
  1289. //加载失败时执行
  1290. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1291. },
  1292. });
  1293. // }
  1294. }
  1295. function GetCallState(val) {
  1296. if (val == "1") {
  1297. return "已接通";
  1298. } else {
  1299. return "未接通";
  1300. }
  1301. }
  1302. //音频
  1303. function setCode(val) {
  1304. if (val) {
  1305. return (
  1306. '<div class="imgs" style="cursor: pointer;">' +
  1307. '<img src="./img/vice.png" alt="" onclick= "recording(this)" item="' +
  1308. val +
  1309. '" />' +
  1310. "</div>"
  1311. );
  1312. } else {
  1313. return "";
  1314. }
  1315. }
  1316. function recording(ele) {
  1317. var path = $(ele).attr("item");
  1318. layer.open({
  1319. type: 2,
  1320. content: "./CommonHtml/recording.html?path=" + path, //iframe的url,no代表不显示滚动条
  1321. title: '录音',
  1322. area: ['30%', '20%'], //宽高
  1323. maxmin: true,
  1324. shade: 0
  1325. });
  1326. }
  1327. function GetLink(val) {
  1328. if (val) {
  1329. return "<a onclick=\"ckxq('" + val + "')\">" + val + "</a>";
  1330. } else {
  1331. return "";
  1332. }
  1333. }
  1334. function formatterResult(val) {
  1335. if (val) {
  1336. var strResult = val;
  1337. if (strResult.length > 25) {
  1338. strResult = strResult.substring(0, 25) + "...";
  1339. }
  1340. return strResult;
  1341. }
  1342. }
  1343. //查看详情
  1344. function ckxq(str) {
  1345. layer.open({
  1346. type: 2,
  1347. content: "CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
  1348. title: "工单详情",
  1349. area: ["80%", "80%"], //宽高
  1350. });
  1351. }
  1352. //截取字符串
  1353. function GetCont(val) {
  1354. if (val) {
  1355. var str = "<div ";
  1356. if (val.length > 20) {
  1357. str = str + ' title="' + val + '" ';
  1358. val = val.substr(0, 20) + "...";
  1359. }
  1360. return str + ">" + val + "</div>";
  1361. } else {
  1362. return "";
  1363. }
  1364. }
  1365. //加载字典
  1366. function loadDic(obj, pid) {
  1367. obj.empty();
  1368. obj.append('<option selected="selected" value="">请选择</option>');
  1369. if (!pid) {
  1370. pid = -1;
  1371. }
  1372. $.getJSON(
  1373. huayi.config.callcenter_url + "Dictionary/GetDicValueListByParentId",
  1374. {
  1375. token: $.cookie("token"),
  1376. pid: pid,
  1377. },
  1378. function (data) {
  1379. if (data.state.toLowerCase() == "success") {
  1380. var content = data.data;
  1381. $(content).each(function (i, n) {
  1382. $(
  1383. "<option value='" +
  1384. n.F_ValueId +
  1385. "'>" +
  1386. n.F_Value +
  1387. "</option>"
  1388. ).appendTo(obj);
  1389. });
  1390. }
  1391. }
  1392. );
  1393. }
  1394. //获取知识库
  1395. function loadZSK(type = "1") {
  1396. var table = $("#tableList" + type);
  1397. $(".tableWarpper" + type)
  1398. .show()
  1399. .siblings()
  1400. .hide();
  1401. table.bootstrapTable("destroy");
  1402. if (type === "1") {
  1403. //初始化表格,动态从服务器加载数据
  1404. table.bootstrapTable({
  1405. method: "get", //使用get请求到服务器获取数据
  1406. url: huayi.config.callcenter_url + "Professor/GetList", //获取数据的Servlet地址
  1407. contentType: "application/x-www-form-urlencoded",
  1408. striped: true, //表格显示条纹
  1409. pagination: true, //启动分页
  1410. pageSize: 10, //每页显示的记录数
  1411. pageNumber: 1, //当前第几页
  1412. pageList: [10, 20, 50, 100], //记录数可选列表
  1413. search: false, //是否启用查询
  1414. showColumns: false, //显示下拉框勾选要显示的列
  1415. showRefresh: false, //显示刷新按钮
  1416. sidePagination: "server", //表示服务端请求
  1417. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1418. //设置为limit可以获取limit, offset, search, sort, order
  1419. queryParamsType: "undefined",
  1420. queryParams: function queryParams(params) {
  1421. //设置查询参数
  1422. var param = {
  1423. page: params.pageNumber,
  1424. pagesize: params.pageSize,
  1425. token: $.cookie("token"),
  1426. keyvalue: "",
  1427. stime: "",
  1428. etime: "",
  1429. };
  1430. return param;
  1431. },
  1432. onLoadSuccess: function () {
  1433. //加载成功时执行
  1434. //layer.msg("加载成功");
  1435. },
  1436. onLoadError: function () {
  1437. //加载失败时执行
  1438. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1439. },
  1440. });
  1441. } else if (type === "2") {
  1442. //初始化表格,动态从服务器加载数据
  1443. table.bootstrapTable({
  1444. method: "get", //使用get请求到服务器获取数据
  1445. url: huayi.config.callcenter_url + "LawGuide/GetList", //获取数据的Servlet地址
  1446. contentType: "application/x-www-form-urlencoded",
  1447. striped: true, //表格显示条纹
  1448. pagination: true, //启动分页
  1449. pageSize: 10, //每页显示的记录数
  1450. pageNumber: 1, //当前第几页
  1451. pageList: [10, 20, 50, 100], //记录数可选列表
  1452. search: false, //是否启用查询
  1453. showColumns: false, //显示下拉框勾选要显示的列
  1454. showRefresh: false, //显示刷新按钮
  1455. sidePagination: "server", //表示服务端请求
  1456. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1457. //设置为limit可以获取limit, offset, search, sort, order
  1458. queryParamsType: "undefined",
  1459. queryParams: function queryParams(params) {
  1460. //设置查询参数
  1461. var param = {
  1462. page: params.pageNumber,
  1463. pagesize: params.pageSize,
  1464. token: $.cookie("token"),
  1465. keyvalue: "",
  1466. key: "",
  1467. stime: "",
  1468. etime: "",
  1469. };
  1470. return param;
  1471. },
  1472. onLoadSuccess: function () {
  1473. //加载成功时执行
  1474. //layer.msg("加载成功");
  1475. },
  1476. onLoadError: function () {
  1477. //加载失败时执行
  1478. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1479. },
  1480. });
  1481. } else if (type === "3") {
  1482. //初始化表格,动态从服务器加载数据
  1483. table.bootstrapTable({
  1484. method: "get", //使用get请求到服务器获取数据
  1485. url: huayi.config.callcenter_url + "HotspotGlossary/GetList", //获取数据的Servlet地址
  1486. contentType: "application/x-www-form-urlencoded",
  1487. striped: true, //表格显示条纹
  1488. pagination: true, //启动分页
  1489. pageSize: 10, //每页显示的记录数
  1490. pageNumber: 1, //当前第几页
  1491. pageList: [10, 20, 50, 100], //记录数可选列表
  1492. search: false, //是否启用查询
  1493. showColumns: false, //显示下拉框勾选要显示的列
  1494. showRefresh: false, //显示刷新按钮
  1495. sidePagination: "server", //表示服务端请求
  1496. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1497. //设置为limit可以获取limit, offset, search, sort, order
  1498. queryParamsType: "undefined",
  1499. queryParams: function queryParams(params) {
  1500. //设置查询参数
  1501. var param = {
  1502. page: params.pageNumber,
  1503. pagesize: params.pageSize,
  1504. token: $.cookie("token"),
  1505. keyvalue: "",
  1506. key: "",
  1507. stime: "",
  1508. etime: "",
  1509. };
  1510. return param;
  1511. },
  1512. onLoadSuccess: function () {
  1513. //加载成功时执行
  1514. //layer.msg("加载成功");
  1515. },
  1516. onLoadError: function () {
  1517. //加载失败时执行
  1518. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1519. },
  1520. });
  1521. } else if (type === "4") {
  1522. //初始化表格,动态从服务器加载数据
  1523. table.bootstrapTable({
  1524. method: "get", //使用get请求到服务器获取数据
  1525. url: huayi.config.callcenter_url + "Policy/GetList", //获取数据的Servlet地址
  1526. contentType: "application/x-www-form-urlencoded",
  1527. striped: true, //表格显示条纹
  1528. pagination: true, //启动分页
  1529. pageSize: 10, //每页显示的记录数
  1530. pageNumber: 1, //当前第几页
  1531. pageList: [10, 20, 50, 100], //记录数可选列表
  1532. search: false, //是否启用查询
  1533. showColumns: false, //显示下拉框勾选要显示的列
  1534. showRefresh: false, //显示刷新按钮
  1535. sidePagination: "server", //表示服务端请求
  1536. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1537. //设置为limit可以获取limit, offset, search, sort, order
  1538. queryParamsType: "undefined",
  1539. queryParams: function queryParams(params) {
  1540. //设置查询参数
  1541. var param = {
  1542. page: params.pageNumber,
  1543. pagesize: params.pageSize,
  1544. token: $.cookie("token"),
  1545. keyvalue: "",
  1546. key: "",
  1547. stime: "",
  1548. etime: "",
  1549. };
  1550. return param;
  1551. },
  1552. onLoadSuccess: function () {
  1553. //加载成功时执行
  1554. //layer.msg("加载成功");
  1555. },
  1556. onLoadError: function () {
  1557. //加载失败时执行
  1558. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1559. },
  1560. });
  1561. } else if (type === "5") {
  1562. //初始化表格,动态从服务器加载数据
  1563. table.bootstrapTable({
  1564. method: "get", //使用get请求到服务器获取数据
  1565. url: huayi.config.callcenter_url + "NounInterpretation/GetList", //获取数据的Servlet地址
  1566. contentType: "application/x-www-form-urlencoded",
  1567. striped: true, //表格显示条纹
  1568. pagination: true, //启动分页
  1569. pageSize: 10, //每页显示的记录数
  1570. pageNumber: 1, //当前第几页
  1571. pageList: [10, 20, 50, 100], //记录数可选列表
  1572. search: false, //是否启用查询
  1573. showColumns: false, //显示下拉框勾选要显示的列
  1574. showRefresh: false, //显示刷新按钮
  1575. sidePagination: "server", //表示服务端请求
  1576. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1577. //设置为limit可以获取limit, offset, search, sort, order
  1578. queryParamsType: "undefined",
  1579. queryParams: function queryParams(params) {
  1580. //设置查询参数
  1581. var param = {
  1582. page: params.pageNumber,
  1583. pagesize: params.pageSize,
  1584. token: $.cookie("token"),
  1585. keyvalue: "",
  1586. key: "",
  1587. stime: "",
  1588. etime: "",
  1589. };
  1590. return param;
  1591. },
  1592. onLoadSuccess: function () {
  1593. //加载成功时执行
  1594. //layer.msg("加载成功");
  1595. },
  1596. onLoadError: function () {
  1597. //加载失败时执行
  1598. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1599. },
  1600. });
  1601. } else if (type === "6") {
  1602. //初始化表格,动态从服务器加载数据
  1603. table.bootstrapTable({
  1604. method: "get", //使用get请求到服务器获取数据
  1605. url: huayi.config.callcenter_url + "Functions/GetList", //获取数据的Servlet地址
  1606. contentType: "application/x-www-form-urlencoded",
  1607. striped: true, //表格显示条纹
  1608. pagination: true, //启动分页
  1609. pageSize: 10, //每页显示的记录数
  1610. pageNumber: 1, //当前第几页
  1611. pageList: [10, 20, 50, 100], //记录数可选列表
  1612. search: false, //是否启用查询
  1613. showColumns: false, //显示下拉框勾选要显示的列
  1614. showRefresh: false, //显示刷新按钮
  1615. sidePagination: "server", //表示服务端请求
  1616. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1617. //设置为limit可以获取limit, offset, search, sort, order
  1618. queryParamsType: "undefined",
  1619. queryParams: function queryParams(params) {
  1620. //设置查询参数
  1621. var param = {
  1622. page: params.pageNumber,
  1623. pagesize: params.pageSize,
  1624. token: $.cookie("token"),
  1625. keyvalue: "",
  1626. key: "",
  1627. stime: "",
  1628. etime: "",
  1629. };
  1630. return param;
  1631. },
  1632. onLoadSuccess: function () {
  1633. //加载成功时执行
  1634. //layer.msg("加载成功");
  1635. },
  1636. onLoadError: function () {
  1637. //加载失败时执行
  1638. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1639. },
  1640. });
  1641. }
  1642. // $.getJSON(
  1643. // huayi.config.callcenter_url + "CallInScreen/GetZSKList",
  1644. // {
  1645. // keywords: $(".search").val(),
  1646. // token: $.cookie("token"),
  1647. // },
  1648. // function (result) {
  1649. // if (result.state.toLowerCase() == "success") {
  1650. // $(".ldcr-bottom .detail-con ul").empty();
  1651. // $(result.data).each(function (i, n) {
  1652. // var key_w = $(".search").val();
  1653. // if (key_w) {
  1654. // var after_w = n.F_Title.replace(
  1655. // key_w,
  1656. // '<span style="color:red;">' + key_w + "</span>"
  1657. // );
  1658. // var html =
  1659. // "<li>" +
  1660. // ' <div class="zhishi-title clearfix">' +
  1661. // ' <a href="javascript:void(0);" class="titless" >' +
  1662. // after_w +
  1663. // "</a>" +
  1664. // ' <em ><span style="cursor:pointer;color:#337ab7" onclick="resolve(' +
  1665. // n.F_Id +
  1666. // ')">解决</span><span style="padding-left:5px;cursor:pointer;color:#337ab7" onclick="noSolve(' +
  1667. // n.F_Id +
  1668. // ')">未解决</span></em>' +
  1669. // " </div>" +
  1670. // ' <div class="explancon">' +
  1671. // n.F_EndAnswer +
  1672. // " </div>" +
  1673. // "</li>";
  1674. // } else {
  1675. // var html =
  1676. // "<li>" +
  1677. // ' <div class="zhishi-title clearfix">' +
  1678. // ' <a href="javascript:void(0);" class="titless" >' +
  1679. // n.F_Title +
  1680. // "</a>" +
  1681. // ' <em ><span style="cursor:pointer;color:#337ab7" onclick="resolve(' +
  1682. // n.F_Id +
  1683. // ')">解决</span><span style="padding-left:5px;cursor:pointer;color:#337ab7" onclick="noSolve(' +
  1684. // n.F_Id +
  1685. // ')">未解决</span></em>' +
  1686. // " </div>" +
  1687. // ' <div class="explancon">' +
  1688. // n.F_EndAnswer +
  1689. // " </div>" +
  1690. // "</li>";
  1691. // }
  1692. // $(html)
  1693. // .appendTo($(".ldcr-bottom .detail-con ul"))
  1694. // .find(".zhishi-title")
  1695. // .click(function (event) {
  1696. // event.stopPropagation();
  1697. // if ($(this).hasClass("active")) {
  1698. // $(this).removeClass("active");
  1699. // } else {
  1700. // $(".zhishi-title").removeClass("active");
  1701. // $(this).addClass("active");
  1702. // }
  1703. // });
  1704. // });
  1705. // }
  1706. // }
  1707. // );
  1708. }
  1709. $(".ldcrb-top ul li").click(function () {
  1710. $(this).addClass("activity").siblings().removeClass("activity");
  1711. var type = $(this).attr("data-type");
  1712. loadZSK(type);
  1713. });
  1714. // 序号
  1715. function serialNumber(val, row, index) {
  1716. return index + 1;
  1717. }
  1718. // 操作
  1719. function operation1(val, row) {
  1720. return (
  1721. '<div class="tool_downs">' +
  1722. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1723. row.F_Id +
  1724. '" onclick="detailBtn1(\'' +
  1725. row.F_Id +
  1726. '\')" title="详情">详情</a>' +
  1727. "</div>"
  1728. );
  1729. }
  1730. // 操作
  1731. function operation2(val, row) {
  1732. return (
  1733. '<div class="tool_downs">' +
  1734. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1735. row.F_Id +
  1736. '" onclick="detailBtn2(\'' +
  1737. row.F_Id +
  1738. '\')" title="详情">详情</a>' +
  1739. "</div>"
  1740. );
  1741. }
  1742. // 操作
  1743. function operation3(val, row) {
  1744. return (
  1745. '<div class="tool_downs">' +
  1746. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1747. row.F_Id +
  1748. '" onclick="detailBtn3(\'' +
  1749. row.F_Id +
  1750. '\')" title="详情">详情</a>' +
  1751. "</div>"
  1752. );
  1753. }
  1754. // 操作
  1755. function operation4(val, row) {
  1756. return (
  1757. '<div class="tool_downs">' +
  1758. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1759. row.F_Id +
  1760. '" onclick="detailBtn4(\'' +
  1761. row.F_Id +
  1762. '\')" title="详情">详情</a>' +
  1763. "</div>"
  1764. );
  1765. }
  1766. // 操作
  1767. function operation5(val, row) {
  1768. return (
  1769. '<div class="tool_downs">' +
  1770. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1771. row.F_Id +
  1772. '" onclick="detailBtn5(\'' +
  1773. row.F_Id +
  1774. '\')" title="详情">详情</a>' +
  1775. "</div>"
  1776. );
  1777. }
  1778. // 操作
  1779. function operation6(val, row) {
  1780. return (
  1781. '<div class="tool_downs">' +
  1782. '<a href="javascript:;" class="aBtn" style="margin-left:0px;" authorize="yes" id="HY_details_' +
  1783. row.F_Id +
  1784. '" onclick="detailBtn6(\'' +
  1785. row.F_Id +
  1786. '\')" title="详情">详情</a>' +
  1787. "</div>"
  1788. );
  1789. }
  1790. // 详情
  1791. function detailBtn1(id) {
  1792. layer.open({
  1793. type: 2,
  1794. content: "./zhiShiKu/detailZhiShiKuPolicyExpert.html?id=" + id, //iframe的url,no代表不显示滚动条
  1795. title: "政策专家库",
  1796. area: ["80%", "80%"], //宽高
  1797. });
  1798. }
  1799. // 详情
  1800. function detailBtn2(id) {
  1801. layer.open({
  1802. type: 2,
  1803. content: "./zhiShiKu/detailZhiShiKuGuide.html?id=" + id, //iframe的url,no代表不显示滚动条
  1804. title: "办事指南",
  1805. area: ["80%", "80%"], //宽高
  1806. });
  1807. }
  1808. // 详情
  1809. function detailBtn3(id) {
  1810. layer.open({
  1811. type: 2,
  1812. content: "./zhiShiKu/detailZhiShiKuHotLssues.html?id=" + id, //iframe的url,no代表不显示滚动条
  1813. title: "热点问题",
  1814. area: ["80%", "80%"], //宽高
  1815. });
  1816. }
  1817. // 详情
  1818. function detailBtn4(id) {
  1819. layer.open({
  1820. type: 2,
  1821. content: "./zhiShiKu/detaileZhiShiKuPoliciesRegulations.html?id=" + id, //iframe的url,no代表不显示滚动条
  1822. title: "政策法规",
  1823. area: ["80%", "80%"], //宽高
  1824. });
  1825. }
  1826. // 详情
  1827. function detailBtn5(id) {
  1828. layer.open({
  1829. type: 2,
  1830. content: "./zhiShiKu/detailZhiShiKuGlossary.html?id=" + id, //iframe的url,no代表不显示滚动条
  1831. title: "名词解释",
  1832. area: ["80%", "80%"], //宽高
  1833. });
  1834. }
  1835. // 详情
  1836. function detailBtn6(id) {
  1837. layer.open({
  1838. type: 2,
  1839. content: "./zhiShiKu/detailZhiShiKuFunctional.html?id=" + id, //iframe的url,no代表不显示滚动条
  1840. title: "部门职能",
  1841. area: ["80%", "80%"], //宽高
  1842. });
  1843. }
  1844. // 获取坐席
  1845. function getSeatData(obj) {
  1846. obj.empty();
  1847. $.getJSON(
  1848. huayi.config.callcenter_url + "UserAccount/GetSeatList",
  1849. {
  1850. token: $.cookie("token"),
  1851. },
  1852. function (data) {
  1853. if (data.state.toLowerCase() == "success") {
  1854. var content = data.data;
  1855. $(content).each(function (i, n) {
  1856. $(
  1857. "<option value='" +
  1858. n.F_UserCode +
  1859. "'>" +
  1860. n.F_UserName +
  1861. "</option>"
  1862. ).appendTo(obj);
  1863. });
  1864. obj.selectpicker({
  1865. noneSelectedText: "请选择", //默认显示内容
  1866. });
  1867. obj.selectpicker("refresh");
  1868. }
  1869. }
  1870. );
  1871. }
  1872. // 综合查询
  1873. function loadComprehensiveList() {
  1874. //先销毁表格
  1875. $("#comprehensiveContentList").bootstrapTable("destroy");
  1876. //初始化表格,动态从服务器加载数据
  1877. $("#comprehensiveContentList").bootstrapTable({
  1878. method: "get", //使用get请求到服务器获取数据
  1879. url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
  1880. contentType: "application/x-www-form-urlencoded",
  1881. striped: true, //表格显示条纹
  1882. pagination: true, //启动分页
  1883. pageSize: 10, //每页显示的记录数
  1884. pageNumber: 1, //当前第几页
  1885. pageList: [10, 20, 50, 100], //记录数可选列表
  1886. search: false, //是否启用查询
  1887. showColumns: false, //显示下拉框勾选要显示的列
  1888. showRefresh: false, //显示刷新按钮
  1889. sidePagination: "server", //表示服务端请求
  1890. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1891. //设置为limit可以获取limit, offset, search, sort, order
  1892. queryParamsType: "undefined",
  1893. queryParams: function queryParams(params) {
  1894. //设置查询参数
  1895. var param = {
  1896. page: params.pageNumber,
  1897. pagesize: params.pageSize,
  1898. workid: $("#wids").val().replace(/\s+/g, ""),
  1899. ComTitle: $("#workOrderTitle").val().replace(/\s+/g, ""), // 工单标题
  1900. ComContent: $("#workOrderContent").val().replace(/\s+/g, ""), // 工单内容
  1901. Result: $("#workOrderProcessingResult").val().replace(/\s+/g, ""), // 办理结果
  1902. tel: $("#comprehensiveContentSerrchTel").val().replace(/\s+/g, ""), // 来电号码
  1903. usercode: conversionBootstrapSelectData($("#comprehensiveContentSerrchSeat")), // 受话坐席
  1904. // starttime: $("#starttime").val(), //=开始时间
  1905. // endtime: $("#endtime").val(), //=结束时间
  1906. comprehensive: 1,
  1907. token: $.cookie("token"),
  1908. };
  1909. return param;
  1910. },
  1911. onLoadSuccess: function (data) {
  1912. //加载成功时执行
  1913. // layer.msg("加载成功");
  1914. },
  1915. onLoadError: function () {
  1916. //加载失败时执行
  1917. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1918. },
  1919. });
  1920. }
  1921. function conversionBootstrapSelectData(obj) {
  1922. var returnData = "";
  1923. var selectedData = obj.val();
  1924. if (selectedData != null) {
  1925. for (var i=0; i < selectedData.length; i++) {
  1926. returnData += selectedData[i] + ","
  1927. }
  1928. returnData = returnData.slice(0, -1);
  1929. } else {
  1930. returnData = ""
  1931. }
  1932. return returnData;
  1933. }
  1934. //解决
  1935. function resolve(id) {
  1936. var laye = layer.confirm(
  1937. "确定解决?",
  1938. {
  1939. btn: ["确定", "取消"], //可以无限个按钮
  1940. },
  1941. function () {
  1942. //按钮【按钮一】的回调
  1943. $.ajax({
  1944. type: "post",
  1945. url: huayi.config.callcenter_url + "Repository/OptRep",
  1946. async: true,
  1947. dataType: "json",
  1948. data: {
  1949. token: $.cookie("token"),
  1950. repid: id,
  1951. type: 1,
  1952. },
  1953. success: function (data) {
  1954. if (data.state.toLowerCase() == "success") {
  1955. layer.msg("提交成功!");
  1956. layer.close(laye);
  1957. }
  1958. },
  1959. });
  1960. },
  1961. function (index) {
  1962. //按钮【按钮二】的回调
  1963. layer.close(laye);
  1964. }
  1965. );
  1966. }
  1967. //未解决
  1968. function noSolve(id) {
  1969. var laye = layer.open({
  1970. type: 1,
  1971. shade: false,
  1972. area: ["430px", "260px"],
  1973. title: "请输入未解决原因", //不显示标题
  1974. content:
  1975. '<div style="padding-top:10px;padding-left:20px;">\n' +
  1976. '<textarea id="result" type="text" placeholder="请输入未解决原因"></textarea>' +
  1977. "</div>",
  1978. cancel: function () {
  1979. layer.close();
  1980. },
  1981. btn: ["确定", "取消"], //按钮
  1982. yes: function () {
  1983. if (!$("#result").val()) {
  1984. layer.msg("请填写未解决原因!");
  1985. return false;
  1986. } else {
  1987. $.ajax({
  1988. type: "post",
  1989. url: huayi.config.callcenter_url + "Repository/OptRep",
  1990. async: true,
  1991. dataType: "json",
  1992. data: {
  1993. token: $.cookie("token"),
  1994. repid: id,
  1995. reason: $("#result").val(),
  1996. type: 2,
  1997. },
  1998. success: function (data) {
  1999. if (data.state.toLowerCase() == "success") {
  2000. layer.msg("提交成功!");
  2001. layer.close(laye);
  2002. table.bootstrapTable("refresh");
  2003. }
  2004. },
  2005. });
  2006. }
  2007. },
  2008. });
  2009. }
  2010. //外呼弹屏
  2011. function whtp() {
  2012. $("#Result").val("");
  2013. if ($(".WH").hasClass("fadeOutUp")) {
  2014. $(".WH").removeClass("fadeOutUp").addClass("fadeInDown");
  2015. }
  2016. $(".WH").removeClass("hidens");
  2017. $(".first").removeClass("first");
  2018. $(".WH").addClass("first");
  2019. loadWH();
  2020. }
  2021. //加载外呼电话列表
  2022. function loadWH() {
  2023. $(".phonediv").hide();
  2024. var n = $(".bg_title .lactive").attr("itemid");
  2025. switch (n) {
  2026. case "0":
  2027. var obj0 = $(".phonediv").eq(0);
  2028. obj0.show();
  2029. //先销毁表格
  2030. var table = obj0.find(".phonelist");
  2031. table.bootstrapTable("destroy");
  2032. //初始化表格,动态从服务器加载数据
  2033. table.bootstrapTable({
  2034. method: "get", //使用get请求到服务器获取数据
  2035. url: huayi.config.callcenter_url + "CallOutScreen/GetPhoneList", //获取数据的Servlet地址
  2036. contentType: "application/x-www-form-urlencoded",
  2037. striped: true, //表格显示条纹
  2038. pagination: true, //启动分页
  2039. pageSize: 10, //每页显示的记录数
  2040. pageNumber: 1, //当前第几页
  2041. pageList: [10, 20, 50, 100], //记录数可选列表
  2042. search: false, //是否启用查询
  2043. showColumns: false, //显示下拉框勾选要显示的列
  2044. showRefresh: false, //显示刷新按钮
  2045. sidePagination: "server", //表示服务端请求
  2046. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2047. //设置为limit可以获取limit, offset, search, sort, order
  2048. queryParamsType: "undefined",
  2049. queryParams: function queryParams(params) {
  2050. //设置查询参数
  2051. var param = {
  2052. page: params.pageNumber,
  2053. pagesize: params.pageSize,
  2054. tel: $("#lastphone").val(),
  2055. token: $.cookie("token"),
  2056. };
  2057. return param;
  2058. },
  2059. onLoadSuccess: function () {
  2060. //加载成功时执行
  2061. //layer.msg("加载成功");
  2062. },
  2063. onLoadError: function () {
  2064. //加载失败时执行
  2065. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2066. },
  2067. });
  2068. break;
  2069. case "1":
  2070. var obj1 = $(".phonediv").eq(1);
  2071. obj1.show();
  2072. var table = obj1.find(".phonelist");
  2073. table.bootstrapTable("destroy");
  2074. //初始化表格,动态从服务器加载数据
  2075. table.bootstrapTable({
  2076. method: "get", //使用get请求到服务器获取数据
  2077. url: huayi.config.callcenter_url + "CallOutScreen/GetUserList", //获取数据的Servlet地址
  2078. contentType: "application/x-www-form-urlencoded",
  2079. striped: true, //表格显示条纹
  2080. pagination: true, //启动分页
  2081. pageSize: 10, //每页显示的记录数
  2082. pageNumber: 1, //当前第几页
  2083. pageList: [10, 20, 50, 100], //记录数可选列表
  2084. search: false, //是否启用查询
  2085. showColumns: false, //显示下拉框勾选要显示的列
  2086. showRefresh: false, //显示刷新按钮
  2087. sidePagination: "server", //表示服务端请求
  2088. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2089. //设置为limit可以获取limit, offset, search, sort, order
  2090. queryParamsType: "undefined",
  2091. queryParams: function queryParams(params) {
  2092. //设置查询参数
  2093. var param = {
  2094. page: params.pageNumber,
  2095. pagesize: params.pageSize,
  2096. tel: $("#gsphone").val(),
  2097. name: $("#gsname").val(),
  2098. token: $.cookie("token"),
  2099. };
  2100. return param;
  2101. },
  2102. onLoadSuccess: function () {
  2103. //加载成功时执行
  2104. //layer.msg("加载成功");
  2105. },
  2106. onLoadError: function () {
  2107. //加载失败时执行
  2108. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2109. },
  2110. });
  2111. break;
  2112. case "2":
  2113. var obj2 = $(".phonediv").eq(2);
  2114. obj2.show();
  2115. var table = obj2.find(".phonelist");
  2116. table.bootstrapTable("destroy");
  2117. //初始化表格,动态从服务器加载数据
  2118. table.bootstrapTable({
  2119. method: "get", //使用get请求到服务器获取数据
  2120. url:
  2121. huayi.config.callcenter_url +
  2122. "CallOutScreen/GetCustomerList", //获取数据的Servlet地址
  2123. contentType: "application/x-www-form-urlencoded",
  2124. striped: true, //表格显示条纹
  2125. pagination: true, //启动分页
  2126. pageSize: 10, //每页显示的记录数
  2127. pageNumber: 1, //当前第几页
  2128. pageList: [10, 20, 50, 100], //记录数可选列表
  2129. search: false, //是否启用查询
  2130. showColumns: false, //显示下拉框勾选要显示的列
  2131. showRefresh: false, //显示刷新按钮
  2132. sidePagination: "server", //表示服务端请求
  2133. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  2134. //设置为limit可以获取limit, offset, search, sort, order
  2135. queryParamsType: "undefined",
  2136. queryParams: function queryParams(params) {
  2137. //设置查询参数
  2138. var param = {
  2139. page: params.pageNumber,
  2140. pagesize: params.pageSize,
  2141. tel: $("#khphone").val(),
  2142. name: $("#khname").val(),
  2143. token: $.cookie("token"),
  2144. };
  2145. return param;
  2146. },
  2147. onLoadSuccess: function () {
  2148. //加载成功时执行
  2149. //layer.msg("加载成功");
  2150. },
  2151. onLoadError: function () {
  2152. //加载失败时执行
  2153. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  2154. },
  2155. });
  2156. break;
  2157. case "3":
  2158. $(".phonediv").eq(3).show();
  2159. $("#zxTable tbody").html("");
  2160. if (obj.AgentID) {
  2161. obj.Type = "GetAgentList";
  2162. Send();
  2163. }
  2164. break;
  2165. }
  2166. }
  2167. function view(val) {
  2168. var str = "";
  2169. if (val) {
  2170. str = "<a onclick=\"call('" + val + "')\">" + val + "</a>";
  2171. }
  2172. return str;
  2173. }
  2174. function call(val) {
  2175. $("#Result").val(val);
  2176. $(".img").removeClass("hidens");
  2177. }
  2178. function ftime(val) {
  2179. if (val) {
  2180. return helper.DateFormat.getFormatTime(val);
  2181. } else {
  2182. return "";
  2183. }
  2184. }
  2185. function logout() {
  2186. $.ajax({
  2187. url: huayi.config.callcenter_url + "Login/Logout",
  2188. data: {
  2189. token: $.cookie("token"),
  2190. },
  2191. dataType: "json",
  2192. success: function (res) {
  2193. if (res.state) {
  2194. $.cookie("token", "");
  2195. window.localStorage.removeItem("token");
  2196. window.localStorage.removeItem("extno");
  2197. window.localStorage.removeItem("zx_user");
  2198. window.localStorage.removeItem("socket_state");
  2199. location.href = "./login.html";
  2200. }
  2201. },
  2202. });
  2203. }
  2204. //跳转
  2205. function Jumps() {
  2206. $("iframe:visible")[0].src = "widgets.html";
  2207. }
  2208. ////子页面返回主页
  2209. //function home_index() {
  2210. // top.$("iframe:visible")[0].src = "widgets.html";
  2211. //}
  2212. // 获取乡镇
  2213. $("#sourcearea").change(function () {
  2214. getTownshipVillage($("#township"), $("#sourcearea").val());
  2215. });
  2216. // 获取村
  2217. $("#township").change(function () {
  2218. getTownshipVillage($("#village"), $("#township").val());
  2219. });
  2220. //区域
  2221. function QY(obj) {
  2222. obj.empty();
  2223. obj.append('<option selected="selected" value="">请选择</option>');
  2224. $.getJSON(
  2225. huayi.config.callcenter_url + "Area/GetAreaListById",
  2226. {
  2227. token: $.cookie("token"),
  2228. },
  2229. function (data) {
  2230. if (data.state.toLowerCase() == "success") {
  2231. var content = data.data;
  2232. $(content).each(function (i, n) {
  2233. if (n.F_AreaName !== "市区") {
  2234. if (n.F_AreaName === "文峰区") {
  2235. $(
  2236. "<option value='" +
  2237. n.F_AreaId +
  2238. "' selected='selected'>" +
  2239. n.F_AreaName +
  2240. "</option>"
  2241. ).appendTo(obj);
  2242. } else {
  2243. $(
  2244. "<option value='" +
  2245. n.F_AreaId +
  2246. "'>" +
  2247. n.F_AreaName +
  2248. "</option>"
  2249. ).appendTo(obj);
  2250. }
  2251. }
  2252. });
  2253. }
  2254. }
  2255. );
  2256. }
  2257. //获取乡镇,村
  2258. function getTownshipVillage(obj, parentid) {
  2259. obj.empty();
  2260. obj.append('<option selected="selected" value="">请选择</option>');
  2261. $.getJSON(
  2262. huayi.config.callcenter_url + "Area/GetAreaChildren",
  2263. {
  2264. token: $.cookie("token"),
  2265. parentid: parentid,
  2266. },
  2267. function (data) {
  2268. if (data.state.toLowerCase() == "success") {
  2269. var content = data.data;
  2270. $(content).each(function (i, n) {
  2271. $(
  2272. "<option value='" +
  2273. n.F_AreaId +
  2274. "'>" +
  2275. n.F_AreaName +
  2276. "</option>"
  2277. ).appendTo(obj);
  2278. });
  2279. }
  2280. }
  2281. );
  2282. }
  2283. //来源
  2284. function LY(obj) {
  2285. obj.empty();
  2286. $.getJSON(
  2287. huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2288. {
  2289. token: $.cookie("token"),
  2290. id: 1,
  2291. },
  2292. function (data) {
  2293. if (data.state.toLowerCase() == "success") {
  2294. var content = data.data;
  2295. $(content).each(function (i, n) {
  2296. $(
  2297. "<option value='" +
  2298. n.F_ValueId +
  2299. "'>" +
  2300. n.F_Value +
  2301. "</option>"
  2302. ).appendTo(obj);
  2303. });
  2304. }
  2305. }
  2306. );
  2307. }
  2308. //类别
  2309. function LB(obj) {
  2310. obj.empty();
  2311. $.getJSON(
  2312. huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2313. {
  2314. token: $.cookie("token"),
  2315. id: 2,
  2316. },
  2317. function (data) {
  2318. if (data.state.toLowerCase() == "success") {
  2319. var content = data.data;
  2320. $(content).each(function (i, n) {
  2321. $(
  2322. "<option value='" +
  2323. n.F_ValueId +
  2324. "'>" +
  2325. n.F_Value +
  2326. "</option>"
  2327. ).appendTo(obj);
  2328. });
  2329. }
  2330. }
  2331. );
  2332. }
  2333. //主题
  2334. function ZT(obj) {
  2335. obj.empty();
  2336. $.getJSON(
  2337. huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2338. {
  2339. token: $.cookie("token"),
  2340. id: 3,
  2341. },
  2342. function (data) {
  2343. if (data.state.toLowerCase() == "success") {
  2344. var content = data.data;
  2345. $(content).each(function (i, n) {
  2346. $(
  2347. "<option value='" +
  2348. n.F_ValueId +
  2349. "'>" +
  2350. n.F_Value +
  2351. "</option>"
  2352. ).appendTo(obj);
  2353. });
  2354. }
  2355. }
  2356. );
  2357. }
  2358. //电话类别
  2359. function getPhoneType(obj) {
  2360. obj.empty();
  2361. $.ajax({
  2362. type: "get",
  2363. url: huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2364. dataType: "json",
  2365. async: true,
  2366. data: {
  2367. token: $.cookie("token"),
  2368. id: 2498,
  2369. },
  2370. success: function (data) {
  2371. if (data.state.toLowerCase() == "success") {
  2372. var content = data.data;
  2373. $(content).each(function (i, n) {
  2374. $(
  2375. "<option value='" +
  2376. n.F_Value +
  2377. "'>" +
  2378. n.F_Remark +
  2379. "</option>"
  2380. ).appendTo(obj);
  2381. });
  2382. }
  2383. },
  2384. });
  2385. }
  2386. //获取来电类型
  2387. function GetDicValueList() {
  2388. $("#dicValueList ul").html("");
  2389. $.getJSON(
  2390. huayi.config.callcenter_url + "Dictionary/GetDicValueListById",
  2391. {
  2392. id: 45,
  2393. token: $.cookie("token"),
  2394. },
  2395. function (result) {
  2396. if (result.state.toLowerCase() == "success") {
  2397. for (var i = 0; i < result.data.length; i++) {
  2398. $("#dicValueList ul").append(
  2399. '<li><label data-valDic="' +
  2400. result.data[i].F_ValueId +
  2401. '" id="unit' +
  2402. i +
  2403. '">' +
  2404. result.data[i].F_Value +
  2405. "</label></li>"
  2406. );
  2407. }
  2408. }
  2409. }
  2410. );
  2411. }
  2412. //点击来电类型
  2413. var dicTypeid = 46; //默认是 已受理
  2414. $(document).on("click", "#dicValueList li label", function () {
  2415. if (!$(this).hasClass("checkedDept")) {
  2416. var $that = $(this);
  2417. if ($(".hidCallID").val()) {
  2418. dicTypeid = 46; //默认是 已受理
  2419. dicTypeid =
  2420. $(this).attr("data-valDic") != 46
  2421. ? $(this).attr("data-valDic")
  2422. : 46;
  2423. $.post(
  2424. huayi.config.callcenter_url + "CallInScreen/UpdateCallInType",
  2425. {
  2426. callid: $(".hidCallID").val(),
  2427. // callid: 59054,
  2428. typeid: dicTypeid,
  2429. token: $.cookie("token"),
  2430. },
  2431. function (result) {
  2432. //debugger;
  2433. var results = JSON.parse(result);
  2434. if (results.state.toLowerCase() == "success") {
  2435. //console.info('传递来电类型成功,ID为:'+ dicTypeid);
  2436. $that
  2437. .addClass("checkedDept")
  2438. .parent()
  2439. .siblings()
  2440. .children()
  2441. .removeClass("checkedDept");
  2442. if (dicTypeid != 46) {
  2443. $("#dicForms").hide();
  2444. layer.msg("来电类型保存成功!");
  2445. if (dicTypeid == 50) {
  2446. //催单
  2447. // $(".ldtp-cr ul.ld-service li:last-child")
  2448. // .addClass("cr-click")
  2449. // .siblings()
  2450. // .removeClass("cr-click");
  2451. loadOld();
  2452. }
  2453. } else {
  2454. $("#dicForms").show();
  2455. }
  2456. }
  2457. }
  2458. );
  2459. } else {
  2460. //console.info('传递来电类型失败');
  2461. }
  2462. } else {
  2463. //$(this).removeClass('checkedDept');
  2464. //layer.msg('来电类型已经保存成功!不用重复点击提交');
  2465. }
  2466. });
  2467. // 历史工单状态
  2468. function historyOrderStates(val, row) {
  2469. var html = "";
  2470. switch (val + "") {
  2471. case "0":
  2472. html = "新工单";
  2473. if (row.F_IsReturn == 1) {
  2474. html = "新工单(回退)";
  2475. }
  2476. break;
  2477. case "1":
  2478. html = "待交办";
  2479. break;
  2480. case "2":
  2481. html = '<span style="color:#FF0000;">待查收</span>';
  2482. break;
  2483. case "3":
  2484. html = "退回审核中";
  2485. break;
  2486. case "4":
  2487. html = "办理中";
  2488. break;
  2489. case "5":
  2490. html = "延时审核";
  2491. break;
  2492. case "6":
  2493. if (row.F_IsProtect === 2 || row.F_IsProtect === 3) {
  2494. html = "已办未果";
  2495. } else {
  2496. html = "已办理";
  2497. }
  2498. break;
  2499. case "7":
  2500. html = "已回访";
  2501. break;
  2502. case "8":
  2503. if (row.F_Identification === 0) {
  2504. html = "重置转发";
  2505. } else if (row.F_Identification === 1) {
  2506. html = "退回重办";
  2507. } else {
  2508. html = "重办中";
  2509. }
  2510. break;
  2511. case "9":
  2512. html = "已结案";
  2513. break;
  2514. case "10":
  2515. html = "待审核";
  2516. break;
  2517. case "11":
  2518. html = "重办待交办";
  2519. break;
  2520. // case '12':
  2521. // html = '待审核';
  2522. // break;
  2523. case "13":
  2524. html = "重办驳回";
  2525. break;
  2526. }
  2527. return html;
  2528. }
  2529. // 历史工单操作
  2530. function historyOrderOperation(val, row) {
  2531. var roleCode = $.cookie("code");
  2532. if (roleCode === "GNZY") {
  2533. return (
  2534. '<a class="xg" onclick="tj(\'' +
  2535. row.F_WorkOrderId +
  2536. '\')" title="提交">提交</a>&nbsp;' +
  2537. '<a class="xg" onclick="workOrderEdit(\'' +
  2538. row.F_WorkOrderId +
  2539. '\')" title="编辑">编辑</a>'
  2540. );
  2541. } else {
  2542. return "-";
  2543. }
  2544. }
  2545. //提交
  2546. function tj(str) {
  2547. layer.confirm(
  2548. "确定要提交工单么?",
  2549. {
  2550. btn: ["确定", "取消"], //按钮
  2551. },
  2552. function () {
  2553. //请求后台数据
  2554. /*发送请求*/
  2555. $.post(
  2556. huayi.config.callcenter_url + "WorkOrder/SubmitWorkOrder",
  2557. {
  2558. ids: str,
  2559. token: $.cookie("token"),
  2560. },
  2561. function (result) {
  2562. result = JSON.parse(result);
  2563. if (result.state.toLowerCase() == "success") {
  2564. layer.msg("提交成功");
  2565. $("#orderlist").bootstrapTable("refresh");
  2566. //load();
  2567. }
  2568. }
  2569. );
  2570. }
  2571. );
  2572. }
  2573. // 编辑
  2574. function workOrderEdit(str) {
  2575. layer.open({
  2576. type: 2,
  2577. content: "./CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
  2578. title: "编辑",
  2579. area: ["80%", "80%"], //宽高
  2580. });
  2581. }
  2582. function reminder(str, depId) {
  2583. layer.open({
  2584. type: 2,
  2585. content:
  2586. "./CommonHtml/reminder.html?wid=" +
  2587. str +
  2588. "&depId=" +
  2589. depId +
  2590. "&callid=" +
  2591. $(".hidCallID").val() +
  2592. "", //iframe的url,no代表不显示滚动条
  2593. title: "催单内容",
  2594. area: ["40%", "40%"], //宽高
  2595. });
  2596. }
  2597. //跳转超期共单列表
  2598. $(".surIcon").click(function () {
  2599. top.$("iframe:visible")[0].src = "./Appeal/expiredWorkOrders.html";
  2600. });
  2601. //右上角消息列表
  2602. function rightUp() {
  2603. helper.init.isload = 0;
  2604. $(".drm").html("");
  2605. $.ajax({
  2606. type: "get",
  2607. url: huayi.config.callcenter_url + "Index/GetNoDealOrder",
  2608. async: true,
  2609. dataType: "json",
  2610. data: {
  2611. token: $.cookie("token"),
  2612. top: 5,
  2613. //mid:$('.mid').val()
  2614. },
  2615. success: function (data) {
  2616. helper.init.isload = 1;
  2617. $(".mid").val(data.maxid);
  2618. // helper.cookies.set("mid", data.maxid, 7);
  2619. $(".xx_count").html(data.total);
  2620. $(".sur_count").html(data.timeoutcount);
  2621. $("#cqorder").val(data.timeoutcount);
  2622. if (data.rows) {
  2623. $.each(data.rows, function (i, n) {
  2624. if (i < 10) {
  2625. $(
  2626. "<li>" +
  2627. '<a href="javaScript:;" class="xx" onclick="ckxq(' +
  2628. n.F_WorkOrderId +
  2629. ')">' +
  2630. '<div class="tipCon">' +
  2631. n.F_ComContent +
  2632. "</div>" +
  2633. '<div class="order_time clearfix">' +
  2634. '<span class="work_order">订单号:' +
  2635. n.F_WorkOrderId +
  2636. "</span>" +
  2637. '<span class="ort">' +
  2638. n.F_CreateTime +
  2639. "</span>" +
  2640. "</div>" +
  2641. '</a></li><li class="divider"></li>'
  2642. ).appendTo(".drm");
  2643. }
  2644. });
  2645. }
  2646. $(
  2647. '<li><a href="javaScript:;" class="seeMore" onclick="goDC()">' +
  2648. '<div class="order_time clearfix">' +
  2649. '<span class="work_order">查看更多</span>' +
  2650. '<span class="ort"> ' +
  2651. ">>" +
  2652. "</span>" +
  2653. "</div>" +
  2654. "</a></li>"
  2655. ).appendTo(".drm");
  2656. },
  2657. });
  2658. }
  2659. function goDC() {
  2660. top.$("iframe:visible")[0].src = "Business/WorkDC.html";
  2661. }
  2662. //右下角消息弹框
  2663. function rightDown() {
  2664. helper.init.isload = 0;
  2665. var tota = 0;
  2666. $.ajax({
  2667. type: "get",
  2668. url: huayi.config.callcenter_url + "Index/GetNoDealWorkTotal",
  2669. async: true,
  2670. dataType: "json",
  2671. data: {
  2672. token: $.cookie("token"),
  2673. },
  2674. success: function (data) {
  2675. helper.init.isload = 1;
  2676. $(".rightDown_list").html("");
  2677. var con = data.data;
  2678. if (con.length > 0) {
  2679. con.push({ state: 15, con: $("#cqorder").val() });
  2680. }
  2681. $(con).each(function (i, n) {
  2682. var sts = "";
  2683. switch (n.state) {
  2684. case 0:
  2685. sts = "待处理";
  2686. break;
  2687. case 1:
  2688. sts = "待交办";
  2689. break;
  2690. case 2:
  2691. sts = "待查收";
  2692. break;
  2693. case 3:
  2694. sts = "退回审核中";
  2695. break;
  2696. case 4:
  2697. sts = "办理中(主办)";
  2698. break;
  2699. case 5:
  2700. sts = "延时审核中";
  2701. break;
  2702. case 6:
  2703. sts = "待回访";
  2704. break;
  2705. case 7:
  2706. sts = "已回访";
  2707. break;
  2708. case 8:
  2709. sts = "重办中";
  2710. break;
  2711. case 9:
  2712. sts = "已结案";
  2713. break;
  2714. case 10:
  2715. sts = "办理中(协办)";
  2716. break;
  2717. case 11:
  2718. sts = "待处理";
  2719. break;
  2720. case 12:
  2721. sts = "待审核";
  2722. break;
  2723. case 13:
  2724. sts = "待督办";
  2725. break;
  2726. case 15:
  2727. sts = "超期工单";
  2728. break;
  2729. case 16:
  2730. sts = "重办驳回";
  2731. break;
  2732. default:
  2733. sts = "其他";
  2734. break;
  2735. }
  2736. $(
  2737. '<li onclick="turnTo(this)">' +
  2738. '<a href="javaScript:;" data-index="' +
  2739. n.state +
  2740. '">' +
  2741. "<div>" +
  2742. sts +
  2743. '<span class="pull-right text-muted small">' +
  2744. n.con +
  2745. "条</span>" +
  2746. "</div>" +
  2747. "</a>" +
  2748. "</li>"
  2749. ).appendTo(".rightDown_list");
  2750. tota = tota + parseInt(n.con);
  2751. });
  2752. $(".messageTotal").html(tota);
  2753. },
  2754. });
  2755. }
  2756. function turnTo(a) {
  2757. var state = $(a).children("a").attr("data-index");
  2758. switch (state) {
  2759. case "0":
  2760. $("iframe:visible")[0].src = "Business/ZXDCL.html";
  2761. break;
  2762. case "1":
  2763. $("iframe:visible")[0].src =
  2764. "Business/LeaderDCL.html?states=" + state;
  2765. break; //代交办
  2766. case "2":
  2767. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2768. break; //待查收
  2769. case "3":
  2770. $("iframe:visible")[0].src =
  2771. "Business/LeaderDCL.html?states=" + state;
  2772. break; //退回审核中
  2773. case "4":
  2774. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2775. break; //办理中(主办)
  2776. case "5":
  2777. $("iframe:visible")[0].src =
  2778. "Business/LeaderDCL.html?states=" + state;
  2779. break; //延时审核中
  2780. case "6":
  2781. $("iframe:visible")[0].src = "Business/ZXDCL.html?states=" + state;
  2782. break;
  2783. case "7":
  2784. $("iframe:visible")[0].src =
  2785. "Business/LeaderDCL.html?states=" + state;
  2786. break; //已回访
  2787. case "8":
  2788. $("iframe:visible")[0].src = "Business/WorkDC.html?states=" + state;
  2789. break; //重办中
  2790. case "10":
  2791. $("iframe:visible")[0].src =
  2792. "Business/WorkDCCO.html?states=" + state;
  2793. break; //办理中协办
  2794. case "11":
  2795. $("iframe:visible")[0].src = "Business/WorkDC_EJ.html";
  2796. break; //办理中协办
  2797. case "12":
  2798. $("iframe:visible")[0].src = "Appeal/toAuditList.html";
  2799. break; //待审核
  2800. case "13":
  2801. $("iframe:visible")[0].src = "Appeal/toSupervList.html";
  2802. break; //待督办
  2803. case "15":
  2804. $("iframe:visible")[0].src = "Appeal/expiredWorkOrders.html";
  2805. break; //超期工单
  2806. case "16":
  2807. $("iframe:visible")[0].src = "Business/LeaderBH.html";
  2808. break; //重办驳回工单
  2809. default:
  2810. sts = "其他";
  2811. break;
  2812. }
  2813. }
  2814. ///拖拽效果
  2815. //拖动事件
  2816. var box = document.getElementById("box");
  2817. //鼠标按下的函数
  2818. box.onmousedown = function (ev) {
  2819. var oEvent = ev || event;
  2820. //求出鼠标和box的位置差值
  2821. var x = oEvent.clientX - box.offsetLeft;
  2822. var y = oEvent.clientY - box.offsetTop;
  2823. //鼠标移动的函数
  2824. //把事件加在document上,解决因为鼠标移动太快时,
  2825. //鼠标超过box后就没有了拖拽的效果的问题
  2826. document.onmousemove = function (ev) {
  2827. var oEvent = ev || event;
  2828. //保证拖拽框一直保持在浏览器窗口内部,不能被拖出的浏览器窗口的范围
  2829. var l = oEvent.clientX - x;
  2830. var t = oEvent.clientY - y;
  2831. if (l < 0) {
  2832. l = 0;
  2833. } else if (l > document.documentElement.clientWidth - box.offsetWidth) {
  2834. l = document.documentElement.clientWidth - box.offsetWidth;
  2835. }
  2836. if (t < 0) {
  2837. t = 0;
  2838. } else if (
  2839. t >
  2840. document.documentElement.clientHeight - box.offsetHeight
  2841. ) {
  2842. t = document.documentElement.clientHeight - box.offsetHeight;
  2843. }
  2844. box.style.left = l + "px";
  2845. box.style.top = t + "px";
  2846. };
  2847. //鼠标抬起的函数
  2848. document.onmouseup = function () {
  2849. document.onmousemove = null;
  2850. document.onmouseup = null;
  2851. };
  2852. //火狐浏览器在拖拽空div时会出现bug
  2853. //return false阻止默认事件,解决火狐的bug
  2854. // return false;
  2855. };
  2856. function messages(type) {
  2857. if (!type) {
  2858. type = $(".right-tab li.active").index();
  2859. }
  2860. var html = $("#tab-" + (type + 1)).find(".chat_box");
  2861. html.html("");
  2862. helper.init.isload = 0;
  2863. $.ajax({
  2864. type: "get",
  2865. url: huayi.config.callcenter_url + "Index/GetChatLists",
  2866. async: true,
  2867. dataType: "json",
  2868. data: {
  2869. token: $.cookie("token"),
  2870. isread: type,
  2871. top: 50,
  2872. fromid: 0,
  2873. },
  2874. success: function (data) {
  2875. helper.init.isload = 1;
  2876. $("#tab-1").find(".message_count").html(data.total);
  2877. if (type == 0) {
  2878. if (data.total == 0) {
  2879. $(".readed").hide();
  2880. } else {
  2881. $(".readed").show();
  2882. }
  2883. $(".close_chat").show();
  2884. }
  2885. $(data.rows).each(function (i, n) {
  2886. var str = "";
  2887. str =
  2888. '<div class="sidebar-message">' +
  2889. '<a href="#">' +
  2890. '<div class="pull-left text-center">' +
  2891. '<img alt="image" class="img-circle message-avatar" src="img/chat_pic.jpg">' +
  2892. '<div class="m-t-xs">' +
  2893. n.F_UserName +
  2894. "</div>" +
  2895. "</div>" +
  2896. '<div class="media-body">' +
  2897. '<div class="chat_content">' +
  2898. GetCont(n.Content) +
  2899. "</div>" +
  2900. '<small class="text-muted">' +
  2901. n.CreateDate +
  2902. "</small>" +
  2903. '<span class="reply" data-FromUserId="' +
  2904. n.FromUserId +
  2905. '" data-ToUserId="' +
  2906. n.ToUserId +
  2907. '" data-roleId="' +
  2908. n.F_RoleId +
  2909. '" onclick="resply(this)">回复</span>';
  2910. if (n.IsRead != 1) {
  2911. str +=
  2912. '<span class="reply close_chat" data-index="' +
  2913. n.Id +
  2914. '" onclick="closed(this)">关闭</span>';
  2915. }
  2916. "</div>" + "</a>" + "</div>";
  2917. html.append(str);
  2918. });
  2919. },
  2920. });
  2921. }
  2922. function closed(a) {
  2923. var id = $(a).attr("data-index");
  2924. $.ajax({
  2925. type: "post",
  2926. url: huayi.config.callcenter_url + "Index/CloseChat",
  2927. async: true,
  2928. dataType: "json",
  2929. data: {
  2930. token: $.cookie("token"),
  2931. id: id,
  2932. },
  2933. success: function (data) {
  2934. if (data.total > 0) {
  2935. messages();
  2936. } else {
  2937. layer.msg("关闭消息失败!");
  2938. }
  2939. },
  2940. });
  2941. }
  2942. function resply(a) {
  2943. var userId = $(a).attr("data-FromUserId");
  2944. var toId = $(a).attr("data-ToUserId");
  2945. var roleId = $(a).attr("data-roleId");
  2946. layer.open({
  2947. type: 2,
  2948. content:
  2949. "replyChat.html?userId=" +
  2950. userId +
  2951. "&roleId=" +
  2952. roleId +
  2953. "&toId=" +
  2954. toId, //iframe的url,no代表不显示滚动条
  2955. title: "回复消息",
  2956. area: ["50%", "60%"], //宽高
  2957. });
  2958. }
  2959. //登陆弹窗函数
  2960. function login_DK() {
  2961. layer.open({
  2962. type: 2,
  2963. content: ["CommonHtml/elasticFrame.html", "no"], //iframe的url,no代表不显示滚动条
  2964. title: "提示",
  2965. area: ["25%", "55%"], //宽高
  2966. });
  2967. }
  2968. // 顶部消息
  2969. function showTopMsgs() {
  2970. $("#top_notices_lists").toggle();
  2971. }
  2972. // 获取顶部消息(只展示未读消息 0未读 1已读)
  2973. function getTopMsgs() {
  2974. helper.init.isload = 0;
  2975. $.getJSON(
  2976. huayi.config.callcenter_url + "InternalMessages/GetMsg",
  2977. {
  2978. token: $.cookie("token"),
  2979. smstype: 1,
  2980. },
  2981. function (result) {
  2982. if (result.state.toLowerCase() === "success") {
  2983. helper.init.isload = 1;
  2984. $("#top_notices_lists").empty();
  2985. result = result.data;
  2986. var str = "";
  2987. if (result && result.length) {
  2988. if (isFirstShowTopMsg) {
  2989. $("#top_notices_lists").hide();
  2990. isFirstShowTopMsg = false;
  2991. }
  2992. $("#top_notices_num").text(result.length);
  2993. if (result.length > 99) {
  2994. $("#top_notices_num").text(result.length);
  2995. }
  2996. for (var i = 0; i < result.length; i++) {
  2997. str +=
  2998. '<li class="top_notices_item">' +
  2999. '<span title="' +
  3000. result[i].SMS_Content +
  3001. '" class="top_notices_con">' +
  3002. result[i].SMS_Content +
  3003. "</span>" +
  3004. '<button type="button" class="btn btn-primary btn-sm" onclick="signRead(' +
  3005. result[i].SMS_Id +
  3006. ', event)">未读</button>' +
  3007. "</li>" +
  3008. '<li class="divider"></li>';
  3009. }
  3010. } else {
  3011. str =
  3012. '<li class="top_notices_item">' +
  3013. '<span class="top_notices_con">暂无消息!</span>' +
  3014. "</li>";
  3015. $("#top_notices_num").text(0);
  3016. }
  3017. $("#top_notices_lists").append(str);
  3018. $("#top_notices_lists").find(".divider:last").remove();
  3019. }
  3020. }
  3021. );
  3022. }
  3023. // 标记消息状态
  3024. function signRead(signid, e) {
  3025. e.stopPropagation();
  3026. layer.confirm(
  3027. "确认已读后该条消息将不再提示,请慎重",
  3028. {
  3029. icon: 7,
  3030. btn: ["确认", "取消"], //按钮
  3031. },
  3032. function (index) {
  3033. $.ajax({
  3034. type: "get",
  3035. url:
  3036. huayi.config.callcenter_url +
  3037. "InternalMessages/UpdateState",
  3038. dataType: "json",
  3039. async: true,
  3040. data: {
  3041. ids: signid,
  3042. state: 1, //状态,0未读 1已读
  3043. token: $.cookie("token"),
  3044. },
  3045. success: function (data) {
  3046. if (data.state.toLowerCase() === "success") {
  3047. // 更新顶部消息内容和数量
  3048. getTopMsgs();
  3049. $("#top_notices_lists").hide();
  3050. layer.close(index);
  3051. }
  3052. },
  3053. });
  3054. }
  3055. );
  3056. }
  3057. function getnew() {
  3058. helper.init.isload = 0;
  3059. $.getJSON(
  3060. huayi.config.callcenter_url + "InternalMessages/GetMsg",
  3061. {
  3062. token: $.cookie("token"),
  3063. smstype: 2,
  3064. },
  3065. function (result) {
  3066. helper.init.isload = 1;
  3067. if (result.state.toLowerCase() === "success") {
  3068. result = result.data;
  3069. var str = "";
  3070. $("#top_notices_lists1").empty();
  3071. if (result && result.length) {
  3072. $(".tan_ping").css("display", "block");
  3073. // $('#top_notices_num').text(result.length);
  3074. for (var i = 0; i < result.length; i++) {
  3075. var contant1 = result[i].SMS_Content.split("|")[0];
  3076. if (contant1.length > 68) {
  3077. contant2 = contant1.substr(0, 68) + "...";
  3078. } else {
  3079. contant2 = contant1;
  3080. }
  3081. var contant3 = result[i].SMS_Content.split("|")[1];
  3082. str +=
  3083. '<li class="top_notices_item top_notices_item1">' +
  3084. '<span title="有坐席向您索要关于“' +
  3085. contant1 +
  3086. "”的内容,截止至" +
  3087. contant3 +
  3088. ',请尽快处理" data_id="' +
  3089. result[i].SMS_Id +
  3090. '" class="top_notices_con1">有坐席向您索要关于“' +
  3091. contant2 +
  3092. '”的内容</span><br /><span class="top_notices_con1">截止至<i style="color:red;font-style:normal">' +
  3093. contant3 +
  3094. "</i>,请尽快处理</span>" +
  3095. // '<button type="button" class="btn btn-primary btn-sm" onclick="signRead('+ result[i].SMS_Id +', event)">未读</button>' +
  3096. "</li>" +
  3097. '<li class="divider"></li>';
  3098. }
  3099. } else {
  3100. str =
  3101. '<li class="top_notices_item">' +
  3102. '<span class="top_notices_con">暂无消息!</span>' +
  3103. "</li>";
  3104. }
  3105. $("#top_notices_lists1").append(str);
  3106. }
  3107. }
  3108. );
  3109. }
  3110. $("#know").on("click", function () {
  3111. var data_id = $(".top_notices_con1").attr("data_id");
  3112. Read(data_id, event);
  3113. $(".tan_ping").css("display", "none");
  3114. getnew();
  3115. });
  3116. //跳转索要列表
  3117. $("#chuli").on("click", function () {
  3118. var data_id = $(".top_notices_con1").attr("data_id");
  3119. Read(data_id, event);
  3120. $(".tan_ping").css("display", "none");
  3121. getnew();
  3122. $("iframe:visible")[0].src = "zhiShiKu/askRecords1.html";
  3123. });
  3124. function Read(signid, e) {
  3125. e.stopPropagation();
  3126. $.ajax({
  3127. type: "get",
  3128. url: huayi.config.callcenter_url + "InternalMessages/UpdateState",
  3129. dataType: "json",
  3130. async: true,
  3131. data: {
  3132. ids: signid,
  3133. state: 1, //状态,0未读 1已读
  3134. token: $.cookie("token"),
  3135. },
  3136. success: function (data) {
  3137. if (data.state.toLowerCase() === "success") {
  3138. // 更新顶部消息内容和数量
  3139. getTopMsgs();
  3140. $("#top_notices_lists").hide();
  3141. // layer.close(index);
  3142. }
  3143. },
  3144. });
  3145. }
  3146. // 获取工单数量
  3147. function workcount() {
  3148. $.getJSON(
  3149. huayi.config.callcenter_url + "WorkOrder/GetDWCount",
  3150. {
  3151. token: $.cookie("token"),
  3152. },
  3153. function (result) {
  3154. if (result.state.toLowerCase() == "success") {
  3155. var data = result.data.DWCount[0];
  3156. $(".YWJD_DCLS").text(data.DaiBan); // 待办事项
  3157. $(".WorkTHCB").text(data.TuiHui); // 退回重办
  3158. $(".workOverdue").text(data.ChaoQi); // 超期工单
  3159. $(".WorkXJDWTH").text(data.XiaJiTH); // 下级单位退回
  3160. $(".WorkYBLTJ").text(data.DaiShenHen); // 待审核下级单位
  3161. $(".WorkTHBJJ").text(data.TuiHuiJuJue); // 退回被拒绝
  3162. $(".WorkYSBJJ").text(data.YanShiJuJue); // 延时被拒绝
  3163. $(".UnsuccessfulLevel2").text(data.YiBsnWeiGuo); // 已办未果
  3164. $(".superviseCommission").text(data.DB); // 督办工单
  3165. }
  3166. }
  3167. );
  3168. }
  3169. function domainPrompt() {
  3170. var content =
  3171. '<div style="padding: 20px; font-size: 30px; line-height: 40px;">为了系统平台的安全考虑,系统登录地址改为:<a href="http://12345rx.zwfw.anyang.gov.cn:9999/home.html" target="block">http://12345rx.zwfw.anyang.gov.cn:9999/home.html</a>,新系统地址5月28日开始正式使用,老系统将于6月5日正式停止访问,请互相转告,谢谢!</div>';
  3172. if (window.location.host === "125.45.12.146:9999") {
  3173. layer.open({
  3174. type: 1,
  3175. title: "提示",
  3176. content: content, //这里content是一个普通的String
  3177. area: ["50%", "50%"],
  3178. });
  3179. }
  3180. }
  3181. $("#hangUpEvaluation").click(function () {
  3182. satisfactionEvaluationFun();
  3183. });
  3184. function satisfactionEvaluationFun() {
  3185. obj.Type = "TurnIvr";
  3186. obj.AgentID = $.cookie("zx_user");
  3187. obj.AgentExten = $.cookie("extno");
  3188. obj.IvrName = "MYD";
  3189. obj.IvrPos = "1";
  3190. Send();
  3191. }
  3192. // 多媒体提示信息
  3193. function multimediaPrompt(roleCode) {
  3194. if (roleCode === "MTDD") {
  3195. $.ajax({
  3196. type: "get",
  3197. url: huayi.config.callcenter_url + "Info/GetMultiCount",
  3198. dataType: "json",
  3199. async: true,
  3200. data: {
  3201. token: $.cookie("token"),
  3202. },
  3203. success: function (data) {
  3204. if (data.state.toLowerCase() === "success") {
  3205. var data = data.data
  3206. var content =
  3207. '<div style="padding: 20px; font-size: 20px; line-height: 40px;"><p><ul>'
  3208. + '<li>当日来信:' + data.lxcount[0].Column1 + '</li>'
  3209. + '<li>退件数量:' + data.thcount[0].Column1 + '</li>'
  3210. + '<li>延期数量:' + data.yscount[0].Column1 + '</li>'
  3211. + '<li>办结数量:' + data.bjcount[0].Column1 + '</li>'
  3212. + '</ul></p></div>';
  3213. layer.open({
  3214. type: 1,
  3215. title: "提示",
  3216. content: content, //这里content是一个普通的String
  3217. area: ["25%", "30%"],
  3218. });
  3219. }
  3220. },
  3221. });
  3222. }
  3223. }
  3224. function getReactionCategory(roleCode, pid = 38) {
  3225. // var roleCode = $.cookie("code");
  3226. // 供暖专员只获取供暖问题
  3227. if (roleCode === "GNZY") {
  3228. pid = 2460;
  3229. } else {
  3230. pid = 38;
  3231. }
  3232. $.get(
  3233. huayi.config.callcenter_url + "Dictionary/GetZTreeNew",
  3234. {
  3235. token: $.cookie("token"),
  3236. pid: pid,
  3237. },
  3238. function (result) {
  3239. result = $.parseJSON(result);
  3240. var content = JSON.parse(result.data);
  3241. layui.use("dropdown", function () {
  3242. var dropdown = layui.dropdown;
  3243. dropdown.render({
  3244. elem: "#reflectCategory", //可绑定在任意元素中,此处以上述按钮为例
  3245. data: content,
  3246. id: "reflectCategory",
  3247. //菜单被点击的事件
  3248. click: function (obj) {
  3249. $("#reflectCategory").val(obj.title);
  3250. $("#PID").val(obj.id);
  3251. },
  3252. });
  3253. });
  3254. }
  3255. );
  3256. }
  3257. function getSearchReactionCategory(key) {
  3258. $("#reflectCategoryList").empty();
  3259. $.get(
  3260. huayi.config.callcenter_url + "Dictionary/GetKeyListNew",
  3261. {
  3262. token: $.cookie("token"),
  3263. key: key,
  3264. },
  3265. function (result) {
  3266. result = $.parseJSON(result);
  3267. if (result.state.toLowerCase() === "success") {
  3268. var content = result.data;
  3269. if (content.length > 0) {
  3270. content.forEach(function (e, i) {
  3271. $(
  3272. "<li index='" +
  3273. e.id +
  3274. "' indexName='" +
  3275. e.name +
  3276. "'>" +
  3277. e.names +
  3278. "</li>"
  3279. ).appendTo("#reflectCategoryList");
  3280. });
  3281. } else {
  3282. $("<li index='' indexName=''>没有相关数据</li>").appendTo(
  3283. "#reflectCategoryList"
  3284. );
  3285. }
  3286. }
  3287. }
  3288. );
  3289. }
  3290. function debounce(fun, delay) {
  3291. return function (args) {
  3292. var that = this;
  3293. var _args = args;
  3294. clearTimeout(fun.id);
  3295. fun.id = setTimeout(function () {
  3296. fun.call(that, _args);
  3297. }, delay);
  3298. };
  3299. }
  3300. // 监听浏览器关闭
  3301. window.onunload = function (e) {
  3302. logout();
  3303. return;
  3304. };
  3305. //获取知识库消息
  3306. setInterval(getnew, 180000);