00.

CallCenterApi/CallCenterApi.BLL/T_Call_CallRecords.cs

@@ -191,7 +191,20 @@ namespace CallCenterApi.BLL
         {
             return dal.UpdateCallInPathTelRecord(model);
         }
-
+        /// <summary>
+        /// 更新来电录音记录信息
+        /// </summary>
+        public bool UpdateCallbackid(string callId,string p_callid)
+        {
+            return dal.UpdateCallbackid( callId, p_callid);
+        }
+        /// <summary>
+        /// 更新回拨
+        /// </summary>
+        public bool UpdateCallback(string callId)
+        {
+            return dal.UpdateCallback(callId);
+        }
         #endregion
 
         #region 根据来电号码获取电话记录

CallCenterApi/CallCenterApi.DAL/T_Call_CallRecords.cs

@@ -938,6 +938,33 @@ namespace CallCenterApi.DAL
             }
         }
 
+
+        /// <summary>
+        /// 更新是否回拨
+        /// </summary>
+        public bool UpdateCallback(string p_CallId)
+        {
+            lock (DAL.T_Call_CallRecords.Global_Lock)
+            {
+                StringBuilder strSql = new StringBuilder();
+                strSql.Append("update T_Call_CallRecords SET Callback=1");
+                strSql.Append(" where CallId=@CallId");
+                SqlParameter[] parameters = {
+                    new SqlParameter("@CallId", SqlDbType.VarChar,50)};
+                parameters[0].Value = p_CallId;
+
+                int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
+                if (rows > 0)
+                {
+                    return true;
+                }
+                else
+                {
+                    return false;
+                }
+            }
+        }
+
         #endregion
 
         #region 更新来电录音开始信息
@@ -1001,7 +1028,33 @@ namespace CallCenterApi.DAL
             }
         }
         #endregion
+        public bool  UpdateCallbackid(string CallId,string p_CallId)
+        {
+            lock (DAL.T_Call_CallRecords.Global_Lock)
+            {
+                StringBuilder strSql = new StringBuilder();
+                strSql.Append("update T_Call_CallRecords set ");
+                strSql.Append("CallbackCallid=@CallbackCallid,");
+
+                strSql.Append(" where CallId=@CallId");
+                SqlParameter[] parameters = {
+                    new SqlParameter("@CallId", SqlDbType.VarChar,50),
+                    new SqlParameter("@CallbackCallid",SqlDbType.VarChar,50)
+                };
+                parameters[0].Value = CallId;
+                parameters[1].Value = p_CallId;
 
+                int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
+                if (rows > 0)
+                {
+                    return true;
+                }
+                else
+                {
+                    return false;
+                }
+            }
+        }
         #region 根据CallId获取电话记录
         public Model.T_Call_CallRecords GetModelByCallId(string CallId)
         {
@@ -1025,7 +1078,8 @@ namespace CallCenterApi.DAL
                 return null;
             }
         }
-        public Model.T_Call_CallRecords GetModelByRecordId(string CallId)
+       
+    public Model.T_Call_CallRecords GetModelByRecordId(string CallId)
         {
             StringBuilder strSql = new StringBuilder();
             strSql.Append("select  top 1 * from T_Call_CallRecords  WITH(NOLOCK)");

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/tel/CallOutScreenController.cs

@@ -69,7 +69,7 @@ namespace CallCenterApi.Interface.Controllers.tel
                 dt = BLL.PagerBLL.GetListPager(
                     "T_Call_CallRecords",
                     "CallRecordsId",
-                    "*",
+                    "*,dbo.GetUserName(UserCode) as UserName",
                     sql,
                     "ORDER BY CallRecordsId desc",
                     pagesize,

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/tel/CallrecordsController.cs

@@ -31,7 +31,7 @@ namespace CallCenterApi.Interface.Controllers.tel
             string PhoneType = HttpUtility.UrlDecode(RequestString.GetQueryString("phoneType"));
             int type = RequestString.GetInt("type", 0);
             int islike = RequestString.GetInt("islike", 1);
-
+            string CallbackCallid = HttpUtility.UrlDecode(RequestString.GetQueryString("callbackCallid"));
             string strpageindex = RequestString.GetQueryString("page");
             int pageindex = 1;
             string strpagesize = RequestString.GetQueryString("pagesize");
@@ -71,6 +71,10 @@ namespace CallCenterApi.Interface.Controllers.tel
                     sql += " and CallNumber = '" + phone + "'";
                 }
             }
+            if (!string .IsNullOrEmpty (CallbackCallid))
+            {
+                sql += "and CallbackCallid='" + CallbackCallid + "'";
+            }
             if (callstate.Trim() != "")
             {
                 if (callstate.Trim() == "0")
@@ -354,7 +358,42 @@ namespace CallCenterApi.Interface.Controllers.tel
            
 
         }
+        /// <summary>
+        /// 更新回拨
+        /// </summary>
+        /// <returns></returns>
+        [Authority]
+        public ActionResult UpdateCallback(string callid)
+        {
+
+           var b = new BLL.T_Call_CallRecords().UpdateCallback(callid);
+            if (b )
+            {
+                return Success("更新成功");
+            }
+            else
+            {
+                return Success("更新失败");
+            }
+        }
+        /// <summary>
+        /// 更新回拨
+        /// </summary>
+        /// <returns></returns>
+        [Authority]
+        public ActionResult UpdateCallbackid(string callid,string p_callid)
+        {
 
+            var b = new BLL.T_Call_CallRecords().UpdateCallbackid(callid, p_callid);
+            if (b)
+            {
+                return Success("更新成功");
+            }
+            else
+            {
+                return Success("更新失败");
+            }
+        }
         //删除通话记录
         public ActionResult DelCallRecord(string[] ids)
         {

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/tel/SeatMonitoringController.cs

@@ -22,7 +22,7 @@ namespace CallCenterApi.Interface.Controllers.tel
         public ActionResult GetList()
         {
             DataTable dt = new DataTable();
-            dt = Userbll.GetList(" f_seatflag=1", "F_GroupCode desc").Tables[0];
+            dt = Userbll.GetList(" f_seatflag=1", "RIGHT(F_UserName ,1) asc").Tables[0];
 
             if (dt.Rows.Count > 0)
             {

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderController.cs

@@ -13866,7 +13866,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
 
                 Model.T_Bus_WorkOrder modelT_Bus_WorkOrder = workorderBLL.GetModel(workorderid);
                 Model.T_Bus_AssignedInfo modelT_Bus_AssignedInfo = assignBLL.GetNewModelByWorkOrderID(workorderid);
-                var Delay = new BLL.T_Bus_DelayTime().GetModelList("F_WorkOrderId='" + modelT_Bus_WorkOrder.F_WorkOrderId + "' and F_IsAudit in (0,1)");
+                var Delay = new BLL.T_Bus_DelayTime().GetModelList("F_WorkOrderId='" + modelT_Bus_WorkOrder.F_WorkOrderId + "' and F_IsAudit in (0,1) and F_CreateUser='"+User .F_UserCode +"'");
                 if (Delay != null && Delay.Count > 0)
                     return Error("只能申请一次延时");
                 if (modelT_Bus_WorkOrder != null && modelT_Bus_AssignedInfo != null && modelT_Bus_AssignedInfo.F_MainDeptId == User.F_DeptId)
@@ -16244,7 +16244,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                             }
                             
                            
-                            //多次不满意转督办
+                          
                            
                             if (modelT_Bus_VisitResult != null && modelT_Bus_VisitResult.F_State == 1)
                             {
@@ -16452,10 +16452,11 @@ namespace CallCenterApi.Interface.Controllers.workorder
                                 }
                             }
                             trans.Complete();
-                            if (issatisfie == 0 && nexttype > 0)
-                            {
-                                Remind(modelT_Bus_WorkOrder, modelT_Bus_AssignedInfo);
-                            }
+                            //////多次不满意转督办
+                            ////if (issatisfie == 0 && nexttype > 0)
+                            ////{
+                            ////    Remind(modelT_Bus_WorkOrder, modelT_Bus_AssignedInfo);
+                            ////}
                         }
                         return Success("操作成功", modelT_Bus_VisitResult.F_Id);
                     }