11111

CallCenterApi/CallCenterApi.DAL/T_Bus_RemindRecord.cs

         {
             StringBuilder strSql = new StringBuilder();
             strSql.Append("insert into T_Bus_RemindRecord(");
-            strSql.Append("F_WorkOrderId,F_AssignedId,F_Type,F_Content,F_DeptId,F_State,F_Remark,F_CreateUser,F_CreateTime,F_IsDelete,F_DeleteUser,F_DeleteTime,F_File,Supervisor,F_IsExamine)");
+            strSql.Append("F_WorkOrderId,F_AssignedId,F_Type,F_Content,F_DeptId,F_State,F_Remark,F_CreateUser,F_CreateTime,F_IsDelete,F_DeleteUser,F_DeleteTime,F_File,Supervisor,F_IsExamine,F_Mode)");
             strSql.Append(" values (");
-            strSql.Append("@F_WorkOrderId,@F_AssignedId,@F_Type,@F_Content,@F_DeptId,@F_State,@F_Remark,@F_CreateUser,@F_CreateTime,@F_IsDelete,@F_DeleteUser,@F_DeleteTime,@F_File,@Supervisor,@F_IsExamine)");
+            strSql.Append("@F_WorkOrderId,@F_AssignedId,@F_Type,@F_Content,@F_DeptId,@F_State,@F_Remark,@F_CreateUser,@F_CreateTime,@F_IsDelete,@F_DeleteUser,@F_DeleteTime,@F_File,@Supervisor,@F_IsExamine,@F_Mode)");
             strSql.Append(";select @@IDENTITY");
             SqlParameter[] parameters = {
                     new SqlParameter("@F_WorkOrderId", SqlDbType.NVarChar,50),
                     new SqlParameter("@F_DeleteTime", SqlDbType.DateTime),
                     new SqlParameter("@F_File", SqlDbType.VarChar,500),
                     new SqlParameter("@Supervisor", SqlDbType.VarChar,50),
-                     new SqlParameter("@F_IsExamine", SqlDbType.Int,4)
-                    
+                     new SqlParameter("@F_IsExamine", SqlDbType.Int,4),
+                     new SqlParameter("@F_Mode", SqlDbType.Int,4),
+                     
+
             };
             parameters[0].Value = model.F_WorkOrderId;
             parameters[1].Value = model.F_AssignedId;
             parameters[12].Value = model.F_File;
             parameters[13].Value = model.Supervisor;
             parameters[14].Value = model.F_IsExamine;
+            parameters[15].Value = model.F_Mode;
+            
             object obj = DbHelperSQL.GetSingle(strSql.ToString(), parameters);
             if (obj == null)
             {
             strSql.Append("Supervisor=@Supervisor,");
             strSql.Append("F_IsExamine=@F_IsExamine,");
             strSql.Append("SupervisorTime=@SupervisorTime,");
+            strSql.Append("F_Mode=@F_Mode,");
             strSql.Append("F_File=@F_File");
             strSql.Append(" where F_Id=@F_Id");
             SqlParameter[] parameters = {
                      new SqlParameter("@Supervisor", SqlDbType.VarChar,50),
                       new SqlParameter("@F_IsExamine", SqlDbType.Int,4),
                       new SqlParameter("@SupervisorTime", SqlDbType.DateTime),
+                     new SqlParameter("@F_Mode", SqlDbType.Int,4),
+                      
                     new SqlParameter("@F_File", SqlDbType.VarChar,500),
                     new SqlParameter("@F_Id", SqlDbType.Int,4)};
             parameters[0].Value = model.F_WorkOrderId;
             parameters[12].Value = model.Supervisor;
             parameters[13].Value = model.F_IsExamine;
             parameters[14].Value = model.SupervisorTime;
-            parameters[15].Value = model.F_File;
-            parameters[16].Value = model.F_Id;
+            parameters[15].Value = model.F_Mode;
+            parameters[16].Value = model.F_File;
+            parameters[17].Value = model.F_Id;
 
             int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
             if (rows > 0)
         {
 
             StringBuilder strSql = new StringBuilder();
-            strSql.Append("select  top 1 F_Id,F_WorkOrderId,F_AssignedId,F_Type,F_Content,F_DeptId,F_State,F_Remark,F_CreateUser,F_CreateTime,F_IsDelete,F_DeleteUser,F_DeleteTime,F_File,Supervisor,F_IsExamine from T_Bus_RemindRecord WITH(NOLOCK) ");
+            strSql.Append("select  top 1 F_Id,F_WorkOrderId,F_AssignedId,F_Type,F_Content,F_DeptId,F_State,F_Remark,F_CreateUser,F_CreateTime,F_IsDelete,F_DeleteUser,F_DeleteTime,F_File,Supervisor,F_IsExamine,F_Mode from T_Bus_RemindRecord WITH(NOLOCK) ");
             strSql.Append(" where F_Id=@F_Id");
             SqlParameter[] parameters = {
                     new SqlParameter("@F_Id", SqlDbType.Int,4)
                 {
                     model.F_IsExamine = int.Parse(row["F_IsExamine"].ToString());
                 }
+                if (row["F_Mode"] != null && row["F_Mode"].ToString() != "")
+                {
+                    model.F_Mode = int.Parse(row["F_Mode"].ToString());
+                }
                 
             }
             return model;
         public DataSet GetList(string strWhere)
         {
             StringBuilder strSql = new StringBuilder();
-            strSql.Append("select F_Id,F_WorkOrderId,F_AssignedId,F_Type,F_Content,F_DeptId,F_State,F_Remark,F_CreateUser,F_CreateTime,F_IsDelete,F_DeleteUser,F_DeleteTime,F_File,Supervisor,F_IsExamine,SupervisorTime ");
+            strSql.Append("select F_Id,F_WorkOrderId,F_AssignedId,F_Type,F_Content,F_DeptId,F_State,F_Remark,F_CreateUser,F_CreateTime,F_IsDelete,F_DeleteUser,F_DeleteTime,F_File,Supervisor,F_IsExamine,SupervisorTime,F_Mode ");
             strSql.Append(" FROM T_Bus_RemindRecord WITH(NOLOCK) ");
             if (strWhere.Trim() != "")
             {
             {
                 strSql.Append(" top " + Top.ToString());
             }
-            strSql.Append(" F_Id,F_WorkOrderId,F_AssignedId,F_Type,F_Content,F_DeptId,F_State,F_Remark,F_CreateUser,F_CreateTime,F_IsDelete,F_DeleteUser,F_DeleteTime,F_File,Supervisor,F_IsExamine,SupervisorTime ");
+            strSql.Append(" F_Id,F_WorkOrderId,F_AssignedId,F_Type,F_Content,F_DeptId,F_State,F_Remark,F_CreateUser,F_CreateTime,F_IsDelete,F_DeleteUser,F_DeleteTime,F_File,Supervisor,F_IsExamine,SupervisorTime,F_Mode ");
             strSql.Append(" FROM T_Bus_RemindRecord WITH(NOLOCK) ");
             if (strWhere.Trim() != "")
             {

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/APPController.cs

 using CallCenterApi.DB;
 using CallCenterApi.Interface.App_Start;
 using CallCenterApi.Interface.Controllers.Base;
+using CallCenterApi.Interface.Controllers.Sms;
 using CallCenterApi.Interface.Controllers.workorder;
 using CallCenterApi.Interface.Models.Common;
 using CallCenterApi.Model;
                         oper.F_IsDelete = 0;
                         operBLL.Add(oper);
                         string count = "您反映的事项已受理并转交相关部门处理，感谢您拨打市长热线！";
-                        string msg = "";
-                        bool n = SMSController.AddSmS(0, msg, count, modelT_Bus_WorkOrder.F_CusPhone, "197387", "", modelT_Bus_WorkOrder.F_WorkOrderId);
+                        //  string msg = "";
+                        //   bool n = SMSController.AddSmS(0, msg, count, modelT_Bus_WorkOrder.F_CusPhone, "197387", "", modelT_Bus_WorkOrder.F_WorkOrderId);
+                        string phone = modelT_Bus_WorkOrder.F_CusPhone;
+                        if (phone.Length > 11)
+                            phone = phone.Substring(1, 11);
+                           string n = SmsNewController.AddSmS(0, count, phone, "681240256766803968", "", modelT_Bus_WorkOrder.F_WorkOrderId);
                         #endregion
                     }).ContinueWith(p => {
                         System.Diagnostics.Debug.WriteLine(DateTime.Now);
                             var obj = new
                             {
                                 data = dt,
-                                pysql= pysql
+                                 pydt
                             };
                             return Success("获取成功", obj);
                         }

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/Sms/SMSController.cs

             string strendtime = HttpUtility.UrlDecode(RequestString.GetQueryString("endtime"));
             int  type = RequestString.GetInt("type", 0);
             int State = RequestString.GetInt ("state", 0);
+            int acceptance = RequestString.GetInt("acceptance", 0);
             string strpageindex = RequestString.GetQueryString("page");
             int pageindex = 1;
             string strpagesize = RequestString.GetQueryString("pagesize");
                 else
                 {
                     sql += " and F_CustomerID is null ";
+
                 }
             }
+
             if (strpageindex.Trim() != "")
             {
                 pageindex = Convert.ToInt32(strpageindex);
             {
                 pagesize = Convert.ToInt32(strpagesize);
             }
+            if (acceptance>0)
+            {
+                if (acceptance==1)
+                {
+                    sql += " and F_Name   !=''";
+                }
+                else
+                {
+                    sql += " and (F_Name ='' or F_Name is null )";
+                }
+            }
             int recordCount = 0;
             dt = BLL.PagerBLL.GetListPager(
                 "T_SMS_RecvSMS",
                     x.Content,
                     x.SMSID ,
                     x.F_Name,
+                    type=x.F_CustomerID,
                     usercode ="",
                     x.RecvTime
                 }),

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/UserAccountController.cs

 using CallCenterApi.Common;
 using CallCenterApi.DB;
 using CallCenterApi.Interface.Controllers.Base;
+using CallCenterApi.Interface.Controllers.Sms;
 using CallCenterApi.Interface.Models.Input;
 using System;
 using System.Collections.Generic;
                 return Error("请输入将要发送的号码");
             }
             int codes = new Random().Next(1000, 9999);
-            string msg = codes.ToString ();
-            bool n = SMSController.AddSmS(0, msg, "你的验证码是"+ codes+".十分钟有效.", mobile, "168411", "");
-            if (n)
+           // string msg = codes.ToString ();
+           // bool n = SMSController.AddSmS(0, msg, "你的验证码是"+ codes+".十分钟有效.", mobile, "168411", "");
+
+            string mag = "[\"" + codes.ToString() + "\"]";
+            string v = SmsNewController.AddSmS(0, "你的验证码是" + codes + ".十分钟有效.", mobile, "681240638956277760", mag,
+          "");
+            if (v=="")
             {
                     return Success("发送成功");
             }

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/Wiki/HotspotGlossaryController.cs

             }
             if (!string.IsNullOrEmpty(keyvalue))
             {
-                sql += " and (F_ZhengCeMingCi like '%" + keyvalue + "%' or F_QiTaShuoMing like '%" + keyvalue + "%' or F_BanLiLiuCheng like '%" + keyvalue + "%' or F_BeiZhu like '%" + keyvalue + "%')";
+                sql += " and (F_ZhengCeMingCi like '%" + keyvalue + "%' or F_FaWenWenHao like '%" + keyvalue + "%' or F_ReDianWenTi like '%" + keyvalue + "%' or F_WenTiJieDa like '%" + keyvalue + "%')";
             }
 
           

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/Wiki/NounInterpretationController.cs

             }
             if (!string.IsNullOrEmpty(keyvalue))
             {
-                sql += " and (F_ZhengCeMingCi like '%" + keyvalue + "%' or F_QiTaShuoMing like '%" + keyvalue + "%' or F_BanLiLiuCheng like '%" + keyvalue + "%' or F_BeiZhu like '%" + keyvalue + "%')";
+                sql += " and (F_WenTiJieDa like '%" + keyvalue + "%' or F_ReDianWenTi like '%" + keyvalue + "%' or F_ZhengCeMingCi like '%" + keyvalue + "%' or F_FaWenWenHao like '%" + keyvalue + "%')";
             }
 
           

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/TotalTelController.cs

                 beginTime = DateTime.Parse(DateTime.Now.AddDays(-days).ToShortDateString());
 
             if (etime != null && etime != "")
-                endTime = DateTime.Parse(etime + " 23:59:59");
+                endTime = DateTime.Parse(etime );
             else
                 endTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " 23:59:59");
 

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/WorkOrderReportController.cs

 using System.Text;
 using System.Web;
 using System.Web.Mvc;
+using static CallCenter.Utility.NPOIHelper;
 
 namespace CallCenterApi.Interface.Controllers.report
 {
             var obj = DbHelperSQL.RunProcedure("P_UserAssessmentReport_1", paras, "UserAssessmentReport");
             if (isExport)
             {
-                string[] cols = new string[] { "姓名", "接听量", "通话成单量", "手动录单量", "当即办理量", "网络转办量", "回访量","呼出量" };
+                string[] cols = new string[] { "姓名", "接听量", "通话成单量", "手动录单量", "当即办理量", "网络转办量", "回访量","呼出量" ,"回拨量"};
                 NPOIHelper npoi = new NPOIHelper();
                 if (npoi.ExportToExcel("坐席工作统计报表", obj.Tables[0], cols) == "")
                 {
             }
             return Success("成功", obj);
         }
-
-        public ActionResult WorkOrdrList()
+     
+        public ActionResult WorkOrdrList(int isdc=0)
         {
             DataTable dt = new DataTable();
             string sql = " and F_IsDelete=0 ";
             string strendtime = HttpUtility.UrlDecode(RequestString.GetQueryString("endtime"));
             int isRelease = RequestString.GetInt("isRelease", 0);
             int name= RequestString.GetInt("name", 0);
+            int handling = RequestString.GetInt("handling", 0);
             int pageindex = 1;
             int pagesize = 10;
             if (strpageindex.Trim() != "")
                            "and  F_IsDelete =0 " + value + "  and F_IsSms !=1  )   ";
                 }
             }
+            if (handling>0)
+            {
+                if (deptid <= 0)
+                    return Error("请选择部门");
+                if (string.IsNullOrEmpty(strstarttime) && string.IsNullOrEmpty(strendtime))
+                {
+                    sql += " and datediff(MONTH ,a.F_CreateTime ,getdate())=0 ";
+                }
+                sql += "F_MainDeptId='" + deptid + "' and F_IsResult=0";
+                switch (handling)
+                {
+                    case 2:
+                        break;
+                }
+                   
+
+            }
             string cols = "";
             string order = "ORDER BY a.F_CreateTime DESC";
             if (name >0)
             {
                 cols = "  a.F_WorkOrderId,F_ComTitle,F_WorkState,F_MainDeptId,F_IsResult,a.F_CreateTime,dbo.GetUserName(a.F_CreateUser) as UserName,dbo.GetDictionaryName(F_InfoType) as TypeName,dbo.GetDictionaryName(F_InfoSource) as SourceName,dbo.GetDictionaryName(F_Key) KeyName,dbo.GetDeptNames(F_MainDeptId) as DeptName,F_CloseTime,F_LimitTime as LimitTime,F_ComContent";
             }
-            
-            int recordCount = 0;
-            dt = BLL.PagerBLL.GetListPager(
-                "T_Bus_WorkOrder a WITH(NOLOCK)" ,
-                "a.F_WorkOrderId",
-                cols,
-                sql,
-                order,
-                pagesize,
-                pageindex,
-                true,
-                out recordCount);
-            var obj = new
+            if (isdc > 0)
             {
-                state = "success",
-                message = "成功",
-                rows = dt,
-                total = recordCount
-            };
-            return Content(obj.ToJson());
-        }
+                var top = " "; var orderby = " order by F_CreateTime";
+                if (sql == " and F_IsDelete=0 ")
+                {
+                    top = " top 1000 "; orderby += " desc ";
+                }
+                if (db == 1)
+                {
+                    var dtdc = DbHelperSQL.Query(" select  ROW_NUMBER() OVER(ORDER BY F_CreateTime desc)  编号, F_WorkOrderId 事项单号,  dbo.GetDeptNames(F_MainDeptId ) 承办单位, "
+                       + "(case F_WorkState when 9 then '已完结' when 7 then '已办理' when 6 then  '已办理'   else '办理中' end)  督办情况,(case (select top 1 F_Mode  from T_Bus_RemindRecord  where  F_WorkOrderId = a.F_WorkOrderId order by F_Id desc) when 1 then '现场' when 0 then '电话'else '未知' end  ) 督办方式"
+                      + " from T_Bus_WorkOrder a WITH(NOLOCK) where 1=1 " + sql + orderby).Tables[0];
 
+                    var msg = new NPOIHelper().ExportToExcel("工单列表", dtdc);
+                    if (msg == "")
+                    {
+                        return Success("导出成功");
+                    }
+                    else
+                    {
+                        return Error("导出失败");
+                    }
 
+                }
+                else
+                {
+                    var dtdc = DbHelperSQL.Query(" select  ROW_NUMBER() OVER(ORDER BY F_CreateTime desc)  序号,F_CreateTime 日期, F_WorkOrderId 工单号,F_ComTitle 诉求标题,F_ComContent 诉求内容,dbo.GetDictionaryName(F_Key) 反映类别, "
+                   + "  dbo.GetDeptNames(F_MainDeptId ) 主办单位, "
+                   + " (select top 1 F_Result from T_Bus_Feedback WITH(NOLOCK) where F_State=1 and F_Type!=3 and F_IsDelete=0 and  F_WorkOrderId =a.F_WorkOrderId order by F_Id desc) 办理结果, "
+                   + " F_CusName 来电人姓名 ,F_CusPhone  来电人手机号 "
+                   + " from T_Bus_WorkOrder a WITH(NOLOCK) where 1=1 " + sql + orderby).Tables[0];
+
+                    var msg = new NPOIHelper().ExportToExcel("工单列表", dtdc);
+                    if (msg == "")
+                    {
+                        return Success("导出成功");
+                    }
+                    else
+                    {
+                        return Error("导出失败");
+                    }
+                }
+               
+            }
+            else
+            {
+                int recordCount = 0;
+                dt = BLL.PagerBLL.GetListPager(
+                    "T_Bus_WorkOrder a WITH(NOLOCK)",
+                    "a.F_WorkOrderId",
+                    cols,
+                    sql,
+                    order,
+                    pagesize,
+                    pageindex,
+                    true,
+                    out recordCount);
+                var obj = new
+                {
+                    state = "success",
+                    message = "成功",
+                    rows = dt,
+                    total = recordCount
+                };
+                return Content(obj.ToJson());
+            }
+           
+        }
        
+        public ActionResult IncomingCalls (string date,int isdc=0)
+        {
+            if (string.IsNullOrEmpty(date))
+                date = DateTime.Now.ToString("yyyy-MM-dd");
+            var modelcalllist = new BLL
+                 .T_Call_CallRecords().GetModelList(" CallType =0 and PhoneType = '12345' and DATEDIFF(DAY, BeginTime, '"+ date + "') = 0");
+            var userlist = new BLL.T_Sys_UserAccount().GetModelList(" F_SeatFlag =1");
+
+
+
+            int ldcount = 0;int jtcount = 0;
+            List<Incoming> incomings = new List<Incoming>();
+            Incoming incoming = new Incoming();
+            incoming.time = "00:00-8:00";
+            incoming.IncomingCount = modelcalllist.Where(x => x.BeginTime.Value.Hour >= 0 && x.BeginTime.Value.Hour <= 8
+            ).Count();
+            ldcount += incoming.IncomingCount;
+            incoming.Oncapacity = modelcalllist.Where(x => x.BeginTime.Value.Hour >= 0 && x.BeginTime.Value.Hour <= 8
+            &&x.CallState ==1 ).Count();
+            jtcount += incoming.Oncapacity;
+            var modelcalllists = modelcalllist.Where(x => x.UserCode != null && x.UserCode != "" && x.BeginTime.Value.Hour >= 0 && x.BeginTime.Value.Hour <=8).Select(x => x.UserCode).Distinct
+                ();
+          
+            if (modelcalllists!=null&& modelcalllists.Count() >0)
+            {
+                incoming.seatsCount = modelcalllists.Count();
+                foreach (var it in modelcalllists)
+                {
+                    var  user = userlist.Where(x => x.F_UserCode == it);
+                    if (user != null && user.Count() > 0)
+                        incoming.seats += "," + user.FirstOrDefault().F_UserName;
+                    else
+                        incoming.seats += "," + it;
+                }
+                if (!string .IsNullOrEmpty(incoming.seats))
+                    incoming.seats = incoming.seats.TrimStart(',');
+            }
+            else
+            {
+                incoming.seatsCount =0;
+                incoming.seats = "";
+            }
+            incomings.Add(incoming);
+            int v = 24;
+            if (DateTime .Parse (date ).Year ==DateTime .Now .Year &&
+                DateTime.Parse(date).Month  == DateTime.Now.Month && DateTime.Parse(date).Day  == DateTime.Now.Day)
+            {
+                v = DateTime.Now.Hour;
+            }
+            for (int i=8;i < v;    i ++)
+            {
+                Incoming incomin = new Incoming();
+                int t = i + 1;
+                string iss=i.ToString () ,tss=t .ToString ();
+                if (i < 10)
+                    iss = "0" + i;
+                if (t < 10)
+                    tss = "0" + t;
+
+                incomin.time = iss + ":00" + "-" + tss + ":00";
+                incomin.IncomingCount = modelcalllist.Where(x => x.BeginTime.Value.Hour ==i 
+                ).Count();
+                ldcount += incomin.IncomingCount;
+                incomin.Oncapacity = modelcalllist.Where(x => x.BeginTime.Value.Hour ==i
+                && x.CallState == 1).Count();
+                jtcount  += incomin.Oncapacity;
+                var modelcalllistss = modelcalllist.Where(x => x.UserCode != null&& x.UserCode != "" && x.BeginTime.Value.Hour==i).Select(x => x.UserCode).Distinct
+                    ();
+
+                if (modelcalllistss != null && modelcalllistss.Count() > 0)
+                {
+                    incomin.seatsCount = modelcalllistss.Count();
+                    foreach (var it in modelcalllistss)
+                    {
+                        var user = userlist.Where(x => x.F_UserCode == it);
+                        if (user != null && user.Count() > 0)
+                            incomin.seats += "," + user.FirstOrDefault().F_UserName;
+                        else
+                            incoming.seats += "," + it;
+                    }
+                    if (!string.IsNullOrEmpty(incomin.seats))
+                        incomin.seats= incomin.seats.TrimStart(',');
+                }
+                else
+                {
+                    incomin.seatsCount = 0;
+                    incomin.seats = "";
+                }
+                incomings.Add(incomin);
+            }
+            Incoming incomint = new Incoming();
+           
+            incomint.time = "共计";
+            incomint.IncomingCount = ldcount;
+            incomint.Oncapacity = jtcount;
+            incomings.Add(incomint);
+            if (isdc >0)
+            {
+                new NPOIHelper().IncomingCalls(incomings);
+                return Success("导出excel");
+            }
+            return Success("获取成功", incomings);
+        }
+
         /// <summary>
         /// 逾期未回复统计
         /// </summary>
                         if (source[i].F_Value=="12345")
                         {
                             mergerHot.sort = source.Count ;
-                            if (mergerHot.Call > 0)
-                            {
-                                mergerHot.rate = string.Format("{0:f2}%", (float)mergerHot.Connect / (float)mergerHot.Call * 100);
-                            }
-                            else
-                            {
-                                mergerHot.rate = "100%";
-                            }
+
                         }
                         else
                         {
                             mergerHot.sort =i -1;
                         }
-                       
+                        if (mergerHot.Call > 0)
+                        {
+                            mergerHot.rate = string.Format("{0:f2}%", (float)mergerHot.Connect / (float)mergerHot.Call * 100);
+                        }
+                        else
+                        {
+                            mergerHot.rate = "100%";
+                        }
                         mergerHotSources.MergerHot.Add(mergerHot);
 
                     }

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/ZuoXiWorkTotalController.cs

                         ,"平均接听通话秒数","平均振铃秒数","呼入占有率","用户评价","坐席登录次数"
                         ,"登录时长分钟数","工作时长分钟数","平均每天工作时长（小时）"
                         ,"置忙次数","休息时长分钟数","平均每天休息时长（小时）"
-                        ,"置忙平均休息分钟数","回拨量"//,"质检平均成绩"
+                        ,"置忙平均休息分钟数"//,"质检平均成绩"
                 };
             return Success("获取坐席工作统计表头成功", str);
         }
             DataColumn dc23 = new DataColumn("休息时长分钟数");
             DataColumn dc24 = new DataColumn("平均每天休息时长");
             DataColumn dc25 = new DataColumn("置忙平均休息分钟数");
-            DataColumn dc26 = new DataColumn("回拨量");
+           
             //DataColumn dc26 = new DataColumn("质检平均成绩");
 
             dtNew.Columns.Add(dc1);
             dtNew.Columns.Add(dc23);
             dtNew.Columns.Add(dc24);
             dtNew.Columns.Add(dc25);
-            dtNew.Columns.Add(dc26);
+           
             #endregion
             int days = 30;
             string sqltimeCallRecords = "";
             DataTable dtCallEvey = DbHelperSQL.Query("select usercode,COUNT(*) as ct,SUM(TalkLongTime) as sc from T_Call_CallRecords WITH(NOLOCK) where CallState=1 " + strsqlcall + " group by usercode ").Tables[0];
             DataTable dtAgent = DbHelperSQL.Query("select AgentId,COUNT(*) as dl,SUM(LoginTimes) as dlsc,SUM(reposenum) as zm,SUM(ReposeTimes) as xx from rep_agent_detail WITH(NOLOCK) where 1=1 " + strsqlAgent + " group by AgentId ").Tables[0];
             DataTable dtzj = DbHelperSQL.Query("select usercode,convert(int,SUM(f_qcscore)) as fs,COUNT(*) as fsct from T_Call_CallRecords WITH(NOLOCK) where F_QCState=1 " + strsqlcall + " group by usercode ").Tables[0];
-            DataTable hb = DbHelperSQL.Query(" select UserCode, COUNT(1) count from T_Call_CallRecords WITH(NOLOCK) where  CallId in(select CallbackCallid    from T_Call_CallRecords WITH(NOLOCK)  where CallbackCallid is not null" + strsqlcall + ")  group by   UserCode").Tables[0];
+          
 
 
 
                         drNew["接通率"] = (itrunkjtl * 100).ToString("0.00") + "%";
                         drNew["呼损率"] = (itrunkhsl * 100).ToString("0.00") + "%";
                         drNew["平均排队时间"] = itrunkpjpd.ToString("0.00");
-                        DataRow[] hbext = hb.Select("UserCode='" + dtUser.Rows[i]["F_UserCode"].ToString() + "'");
-                        if (hbext != null && hbext.Count() > 0)
-                            drNew["回拨量"] = hbext[0]["count"].ToString();
-                        else
-                            drNew["回拨量"] = 0;
+                     
 
                             #endregion
                             #region 坐席接听数据

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/tel/CallrecordsController.cs

             string PhoneType = HttpUtility.UrlDecode(RequestString.GetQueryString("phoneType"));
             string group = HttpUtility.UrlDecode(RequestString.GetQueryString("group"));
             int callback = RequestString.GetInt("callback", 0);
+            int waitTime = RequestString.GetInt("waitTime", -1);
+            
             int type = RequestString.GetInt("type", 0);
             int islike = RequestString.GetInt("islike", 1);
             int notconnected = RequestString.GetInt("notconnected", 0);
             {
                 if (phone != null && phone.Trim() != "")
                 {
-                    sql += " and CallNumber = '" + phone + "'";
+                    sql += " and CallNumber = '" + phone + "' ";
                 }
             }
             if (callback>0)
             {
                 if (callback==1)
                 {
-                    sql += " and CallbackCallid is not null ";
+                    sql += " and Callback is not null ";
                 }
                else
                 {
-                    sql += " and CallbackCallid is null";
+                    sql += " and Callback is null and  CallType=0 and CallState=0";
                 }
             }
             if (!string .IsNullOrEmpty (CallbackCallid))
             {
                 sql += " and UserCode in(select F_UserCode from T_Sys_UserAccount where F_UserName like '%"+ group + "%' )";
             }
+            if (waitTime>-1)
+            {
+                sql += "and  (DATEDIFF (SECOND ,TalkStartTime,BeginTime)='"+ waitTime + "'  or ((DATEDIFF (SECOND ,TalkStartTime,EndTime)='"+ waitTime + "' and TalkStartTime is null )    ))";
+            }
             if (callstate.Trim() != "")
             {
                 if (callstate.Trim() == "0")
             }
             if (isdc > 0)
             {
-                var dtdc = DbHelperSQL.Query(" select   ROW_NUMBER()  OVER(ORDER BY CallRecordsId desc) 编号, CallNumber 电话号码,(case CallType when 0 then '呼入' else '呼出' end ) 呼叫方向,(case CallState when 0 then ( case  when CallType=0 and isnull(UserCode,'')='' then  '主动放弃' else '未接通'   end    ) else '已接通' end ) 呼叫状态,UserCode 坐席工号,dbo.GetUserName(UserCode) as 坐席姓名, "
-                    + "BeginTime 开始时间,TalkStartTime 通话开始时间 ,TalkEndTime " +
-                    " 通话结束时间 ,EndTime 结束时间 ,LongTime 通话时长 ,PhoneType " +
-                    "电话类别"
-                   + " from T_Call_CallRecords  a WITH(NOLOCK)  where 1=1 " + sql+ "ORDER BY CallRecordsId desc").Tables[0];
-                var msg = new NPOIHelper().ExportToExcel("通话记录", dtdc);
-                if (msg == "")
+                if (notconnected>0)
                 {
-                    return Success("导出成功");
+                    var dtdc = DbHelperSQL.Query(" select   ROW_NUMBER()  OVER(ORDER BY CallRecordsId desc) 编号, CallNumber 电话号码,(case CallType when 0 then '呼入' else '呼出' end ) 呼叫方向,(case CallState when 0 then ( case  when CallType=0 and isnull(UserCode,'')='' then  '主动放弃' else '未接通'   end    ) else '已接通' end ) 呼叫状态,UserCode 坐席工号, "
+                   + "BeginTime 开始时间,TalkStartTime 通话开始时间 ,TalkEndTime " +
+                   " 通话结束时间 ,EndTime 结束时间 ,LongTime 通话时长 ,PhoneType " +
+                   "电话类别"
+                  + " from T_Call_CallRecords  a WITH(NOLOCK)  where 1=1 " + sql + "ORDER BY CallRecordsId desc").Tables[0];
+                    var msg = new NPOIHelper().ExportToExcel("通话记录", dtdc);
+                    if (msg == "")
+                    {
+                        return Success("导出成功");
+                    }
+                    else
+                    {
+                        return Error("导出失败");
+                    }
                 }
                 else
                 {
-                    return Error("导出失败");
+                    var dtdc = DbHelperSQL.Query(" select   ROW_NUMBER()  OVER(ORDER BY CallRecordsId desc) 编号, CallNumber 电话号码,(case CallType when 0 then '呼入' else '呼出' end ) 呼叫方向,(case CallState when 0 then ( case  when CallType=0 and isnull(UserCode,'')='' then  '主动放弃' else '未接通'   end    ) else '已接通' end ) 呼叫状态,UserCode 坐席工号,dbo.GetUserName(UserCode) as 坐席姓名, "
+                   + "BeginTime 开始时间,TalkStartTime 通话开始时间 ,TalkEndTime " +
+                   " 通话结束时间 ,EndTime 结束时间 ,LongTime 通话时长 ,PhoneType " +
+                   "电话类别"
+                  + " from T_Call_CallRecords  a WITH(NOLOCK)  where 1=1 " + sql + "ORDER BY CallRecordsId desc").Tables[0];
+                    var msg = new NPOIHelper().ExportToExcel("通话记录", dtdc);
+                    if (msg == "")
+                    {
+                        return Success("导出成功");
+                    }
+                    else
+                    {
+                        return Error("导出失败");
+                    }
                 }
+               
             }
             else
             {
                             && dr["BeginTime"].ToString() != "")
                         {
                             var ltime = DateTime.Parse(dr["TalkStartTime"].ToString ());
-                            TimeSpan ts = ltime.Subtract(DateTime.Parse(dr["BeginTime"].ToString()));
+                            TimeSpan ts = ltime - DateTime.Parse(dr["BeginTime"].ToString());
                             double tss = double.Parse(Math.Round(ts.TotalSeconds, 0).ToString());
                             dr["WaitTime"] = DateTimeConvert.parseTimeSeconds(tss, 1);
                         }
                         else if (dr["EndTime"] != null && dr["EndTime"].ToString() != "" && dr["BeginTime"] != null && dr["BeginTime"].ToString() != "")
                         {
                             var ltime = DateTime.Parse(dr["EndTime"].ToString());
-                            TimeSpan ts = ltime.Subtract(DateTime.Parse(dr["BeginTime"].ToString()));
+                            TimeSpan ts = ltime - DateTime.Parse(dr["BeginTime"].ToString());
                             double tss = double.Parse(Math.Round(ts.TotalSeconds, 0).ToString());
                             dr["WaitTime"] = DateTimeConvert.parseTimeSeconds(tss, 1);
                         }

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/APPSController.cs

 using System.Net;
 using System.Threading.Tasks;
 using System.Security.Cryptography;
+using CallCenterApi.Interface.Controllers.Sms;
 
 namespace CallCenterApi.Interface.Controllers.workorder
 {
                 msg.AddInternalMessagesInfo("工单消息", oper.F_Message + "，工单编号：" + oper.F_WorkOrderId, "jianhang", "", (int)EnumSmsType.workorder);
 
                 string count = "您反映的事项已受理并转交相关部门处理，感谢您拨打市长热线！";
-                bool n = SMSController.AddSmS(133, "", count, modelT_Bus_WorkOrder.F_CusPhone, "197387", "");
+                // bool n = SMSController.AddSmS(133, "", count, modelT_Bus_WorkOrder.F_CusPhone, "197387", "");
+                string phone = modelT_Bus_WorkOrder.F_CusPhone;
+                if (phone.Length > 11)
+                    phone = phone.Substring(1, 11);
+                string n = SmsNewController.AddSmS(0, count, phone, "681240256766803968", "", modelT_Bus_WorkOrder.F_WorkOrderId);
                 Task.Run(() =>
                 {
                     case_info(modelT_Bus_WorkOrder.F_WorkOrderId, "case_info");
                     if (orderlist[i].F_WorkState.ToString() == "9")
                         newRow["strWrkOrdr_Pcsg_StnCm"] = orderlist[i].F_Result.ToString();
                     else
+                    {
+                        if (orderlist[i].F_WorkState.ToString() == "6"|| orderlist[i].F_WorkState.ToString() == "7")
+                        {
+                            if (orderlist[i].F_IsProResult == 2 || orderlist[i].F_IsProResult == 3)
+                            {
+                                if (orderlist[i].F_InfoSource  != 1)
+                                   {
+                                    newRow["strWrkOrdr_StCd"] = "3";
+                                    newRow["strHpCnt"] = 3;
+                                    newRow["strWrkOrdr_Pcsg_StnCm"] = orderlist[i].F_Result.ToString();
+                                }
+                            }
+                            else
+                                newRow["strWrkOrdr_Pcsg_StnCm"] = "";
+                        }
+                       else 
                         newRow["strWrkOrdr_Pcsg_StnCm"] = "";
+                    }
+                       
 
                 }
                
             //string count = "您反映的事项已受理并转交相关部门处理，感谢您拨打市长热线！";
 
             int codes = new Random().Next(1000, 9999);
-            string msg = codes.ToString();
-            string count = "您的验证码是" + "#123456#" + "，10分钟内有效。";
-            bool n = SMSController.AddSmS(0, msg, "您的验证码是" + codes + "，10分钟内有效。", mobile, "168411", "");
+           // string msg = codes.ToString();
+           // string count = "您的验证码是" + "#123456#" + "，10分钟内有效。";
+           // bool n = SMSController.AddSmS(0, msg, "您的验证码是" + codes + "，10分钟内有效。", mobile, "168411", "");
 
             //     string count1 = "您反映的事项已受理并转交相关部门处理，感谢您拨打市长热线！";
 
             //    bool n1 = SMSController.AddSmS(133, "", count1, "18937188307", "146926", "");
-
-            if (n)
+            string mag = "[\"" + codes.ToString() + "\"]";
+            string v = SmsNewController.AddSmS(0, "你的验证码是" + codes + ".十分钟有效.", mobile, "681240638956277760", mag,
+          "");
+            if (v=="")
             {
                 var obj = new
                 {

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/AffairsController.cs

 using CallCenterApi.BLL;
 using CallCenterApi.DB;
 using CallCenterApi.Interface.Controllers.Base;
+using CallCenterApi.Interface.Controllers.Sms;
 using CallCenterApi.Interface.Models.Common;
 using CallCenterApi.Model;
 using Newtonsoft.Json;
                             if (!string.IsNullOrEmpty(iv.F_Mobile))
                             {
                                 string count = "您的工单" + workorderid + "收到催办，请及时处理！";
-                                string msg = workorderid;
-                                bool n = SMSController.AddSmS(0, msg, count, iv.F_Mobile, "165151", "", workorderid);
+                              //  string msg = workorderid;
+                              //  bool n = SMSController.AddSmS(0, msg, count, iv.F_Mobile, "165151", "", workorderid);
+                                string mag = "[\"" + workorderid + "\"]";
+                                string v = SmsNewController.AddSmS(0, count, iv.F_Mobile, "681240804383522816", mag,
+                                workorderid);
                             }
                         }
                     }
                             if (!string.IsNullOrEmpty(iv.F_Mobile))
                             {
                                 string count = "您的工单" + workorderid + "收到催办，请及时处理！";
-                                string msg = workorderid;
-                                bool n = SMSController.AddSmS(0, msg, count, iv.F_Mobile, "165151", "", workorderid);
+                              //  string msg = workorderid;
+                               // bool n = SMSController.AddSmS(0, msg, count, iv.F_Mobile, "165151", "", workorderid);
+
+                                string mag = "[\"" + workorderid + "\"]";
+                                string v = SmsNewController.AddSmS(0, count, iv.F_Mobile, "681240804383522816", mag,
+                                workorderid);
                             }
                         }
                     }
                     size = responseStream.Read(bArr, 0, bArr.Length);
                 }
                 stream.Close();
-                responseStream.Close();
+               responseStream.Close();
 
                 return "1";
             }

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderNewController.cs

 using CallCenter.Utility;
 using CallCenterApi.DB;
 using CallCenterApi.Interface.Controllers.Base;
+using CallCenterApi.Interface.Controllers.Sms;
 using CallCenterApi.Interface.Models.Common;
 using CallCenterApi.Model;
 using System;
                     if (modelT_Bus_WorkOrder.F_WorkState != (int)EnumWorkState.finish)
                     {
                         string count = "您反映的事项已受理并转交相关部门处理，感谢您拨打市长热线！";
-                        string msg = "";
-                        bool n = SMSController.AddSmS(0, msg, count, modelT_Bus_WorkOrder.F_CusPhone, "197387", "", modelT_Bus_WorkOrder.F_WorkOrderId);
+                        //string msg = "";
+                        // bool n = SMSController.AddSmS(0, msg, count, modelT_Bus_WorkOrder.F_CusPhone, "197387", "", modelT_Bus_WorkOrder.F_WorkOrderId);
+                        string phone = modelT_Bus_WorkOrder.F_CusPhone;
+                        if (phone.Length > 11)
+                            phone = phone.Substring(1, 11);
+                        string n = SmsNewController.AddSmS(0, count, phone, "681240256766803968", "", modelT_Bus_WorkOrder.F_WorkOrderId);
                     }
                     oper.F_CreateUser = curuser.F_UserCode;
                     oper.F_CreateTime = DateTime.Now;
                                 {
                                     continue;
                                 }
-                                msg.AddInternalMessagesInfo("工单消息", msgss + "，工单编号：" + modelT_Bus_WorkOrder.F_WorkOrderId, u.F_UserCode, curuser.F_UserCode, (int)EnumSmsType.workorder);
-                                string count = "你有新工单：" + modelT_Bus_WorkOrder.F_WorkOrderId + "，请及时查收处理。";
-                                string mag = modelT_Bus_WorkOrder.F_WorkOrderId;
-                                bool n = SMSController.AddSmS(0, mag, count, u.F_Mobile, "153305", "");
+                                //msg.AddInternalMessagesInfo("工单消息", msgss + "，工单编号：" + modelT_Bus_WorkOrder.F_WorkOrderId, u.F_UserCode, curuser.F_UserCode, (int)EnumSmsType.workorder);
+                                //string count = "你有新工单：" + modelT_Bus_WorkOrder.F_WorkOrderId + "，请及时查收处理。";
+                                //string mag = modelT_Bus_WorkOrder.F_WorkOrderId;
+                                //bool n = SMSController.AddSmS(0, mag, count, u.F_Mobile, "153305", "");
+
+
+                             
+
                             }
                         });
                     }
                                                 {
                                                     continue;
                                                 }
-                                                string count = "你有新工单：" + modelT_Bus_WorkOrder1.F_WorkOrderId + "，请及时查收处理。";
-                                                string msg = modelT_Bus_WorkOrder1.F_WorkOrderId;
-                                                bool n = SMSController.AddSmS(0, msg, count, it.F_Mobile, "153305", "");
+                                                //string count = "你有新工单：" + modelT_Bus_WorkOrder1.F_WorkOrderId + "，请及时查收处理。";
+                                                //string msg = modelT_Bus_WorkOrder1.F_WorkOrderId;
+                                                //bool n = SMSController.AddSmS(0, msg, count, it.F_Mobile, "153305", "");
                                             }
                                         } 
                                         #endregion
                                     {
                                         continue;
                                     }
-                                    string count = "你有新工单：" + modelT_Bus_WorkOrder.F_WorkOrderId + "，请及时查收处理。";
-                                    string msg = modelT_Bus_WorkOrder.F_WorkOrderId;
-                                    bool n = SMSController.AddSmS(0, msg, count, it.F_Mobile, "153305", "");
+                                    //string count = "你有新工单：" + modelT_Bus_WorkOrder.F_WorkOrderId + "，请及时查收处理。";
+                                    //string msg = modelT_Bus_WorkOrder.F_WorkOrderId;
+                                    //bool n = SMSController.AddSmS(0, msg, count, it.F_Mobile, "153305", "");
                                 }
                             }
                             #endregion

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Global.asax.cs

             //clq 增加异常日志记录 自定义 HandleErrorAttribute
             FilterConfig.RegisterGlobalFilters(GlobalFilters.Filters);
             _worker = new QuartzWorker();
-         // var satisfactionClose = new SatisfactionClose();
-         //  _worker.AddWork(satisfactionClose);
-        //   _worker.Start();
+          var satisfactionClose = new SatisfactionClose();
+           _worker.AddWork(satisfactionClose);
+          _worker.Start();
            var ZhengWuDuiJie = new ZhengWuDuiJie();
            _worker.AddWork(ZhengWuDuiJie);
            _worker.Start();

CallCenterApi/CallCenterApi.Model/T_Bus_RemindRecord.cs

         public DateTime? SupervisorTime
         { set; get; }
 
+        public int ? F_Mode { set; get; }
+
         #endregion Model
 
     }

CallCenterCommon/CallCenter.QuartzService/Peoplewebsite.cs

       
         public void GetLY(object sender, EventArgs e)
         {
-         if (Configs .GetValue ("APP_CODE")== "314f185e71e74dd8879ab154746f7681")
-            {
+    
                //  WebClient web = new WebClient();
                //  web.Encoding = Encoding.UTF8;
                  // string Dataurl = web.DownloadString("http://localhost/APPS/GetLY" + "?display=1&searchState=wait_to_answer");
-                var Dataurl = HttpMethods.HttpPost("http://localhost/APPS/GetLY" + "?display=1&searchState=wait_to_answer");
+                var Dataurl = HttpMethods.HttpPost("http://localhost/APPS/GetLY" ,"display=1&searchState=wait_to_answer");
                 LogFactory.GetLogger("33333").Warn(Dataurl);
                 if (!string.IsNullOrEmpty(Dataurl))
                 {
-                    var Dataur2 = HttpMethods.HttpPost("http://localhost/APPS/GetLY" + "?display=2&searchState=wait_to_first_explain");
+                    var Dataur2 = HttpMethods.HttpPost("http://localhost/APPS/GetLY" ,"display=2&searchState=wait_to_first_explain");
                   // string Dataur2 = web.DownloadString("http://localhost/APPS/GetLY" + "?display=2&searchState=wait_to_first_explain");
 
                     LogFactory.GetLogger("444444").Warn(Dataur2);
                     if (!string.IsNullOrEmpty(Dataur2))
                     {
-                         var Dataur3 = HttpMethods.HttpPost("http://localhost/APPS/GetLY" + "?display=2&searchState=wait_to_second_explain");
+                         var Dataur3 = HttpMethods.HttpPost("http://localhost/APPS/GetLY" , "display=2&searchState=wait_to_second_explain");
 
                        // string Dataur3 = web.DownloadString("http://localhost/APPS/GetLY" + "?display=2&searchState=wait_to_second_explain");
                         LogFactory.GetLogger("55555").Warn(Dataur3);
                     }
                 }
-            }
+            
            
         }
        

CallCenterCommon/CallCenter.Utility/NPOI/NPOIHelper.cs

         {
             return "";
         }
+        public class Incoming
+        {
+            public string time { set; get; }
+            public int IncomingCount { set; get; }//呼入量
+            public int Oncapacity { set; get; }//接通量
+            public int seatsCount { set; get; }
+            public string seats { set; get; }
+        }
+        /// <summary>
+        /// 督办数据报表导出
+        /// </summary>
+        /// <param name="ds"></param>
+        /// <returns></returns>
+        public string IncomingCalls(List <Incoming> incomings )
+        {
+            try
+            {
+                HSSFWorkbook workbook = new HSSFWorkbook();
+                ISheet sheet = workbook.CreateSheet("12345来电情况统计表");
+                ICellStyle cellStyle = workbook.CreateCellStyle();
+                NPOI.SS.UserModel.IFont cellfont = workbook.CreateFont();
+                cellfont.Boldweight = (short)FontBoldWeight.Normal;
+                cellStyle.SetFont(cellfont);
+                ICellStyle cellStylebt = workbook.CreateCellStyle();
+                NPOI.SS.UserModel.IFont cellfontbt = workbook.CreateFont();
+                cellfontbt.Boldweight = (short)FontBoldWeight.Normal;
+                cellStylebt.SetFont(cellfontbt);
+                cellfontbt.FontHeightInPoints = 10;
+                cellStylebt.VerticalAlignment = VerticalAlignment.Center;
+                cellStylebt.Alignment = HorizontalAlignment.Center;
+                cellStylebt.WrapText = true;
+                IRow irow1 = sheet.CreateRow(0);
+                ICell cell1 = irow1.CreateCell(0);
+                cell1.SetCellValue("12345来电情况统计表");
+                
+                cell1.CellStyle = cellStylebt;
+                irow1.Height = 50 * 20;
+                sheet.AddMergedRegion(new CellRangeAddress(0, 0, 0, 4));
+                
+                
+                string[] cols = {"时间段","来电量","接听量（呼入已接通）",
+                "坐席个数","坐席姓名" };
+                IRow irow4 = sheet.CreateRow(1);
+                int icolIndex = 0;
+                foreach (string dc in cols)
+                {
+                    ICell cell = irow4.CreateCell(icolIndex);
+                    cell.SetCellValue(dc);
+                    cell.CellStyle = cellStylebt;
+                    irow4.Height = 50*15;
+                    icolIndex++;
+                }
+                int iRowIndex = 2;
+              
+                int index = 0;
+                foreach (var  dr in incomings)
+                {
+                    index++;
+                   
+                    IRow irow = sheet.CreateRow(iRowIndex);
+                    ICell cell = irow.CreateCell(0);
+                    cell.SetCellValue(dr.time );
+                    cell.CellStyle = cellStylebt;
+                    ICell cel2 = irow.CreateCell(1);
+                    cel2.SetCellValue(dr.IncomingCount );
+                    cel2.CellStyle = cellStylebt;
+                    ICell cel3 = irow.CreateCell(2);
+                    cel3.SetCellValue(dr.Oncapacity );
+                    cel3.CellStyle = cellStylebt;
+                    if (dr.time=="共计")
+                    {
+                        ICell cel4 = irow.CreateCell(3);
+                        cel4.SetCellValue("");
+                        cel4.CellStyle = cellStylebt;
+                    }
+                    else
+                    {
+                        ICell cel4 = irow.CreateCell(3);
+                        cel4.SetCellValue(dr.seatsCount);
+                        cel4.CellStyle = cellStylebt;
+                    }
+                    ICell cel5 = irow.CreateCell(4);
+                    cel5.SetCellValue(dr.seats );
+                    cel5.CellStyle = cellStylebt;
+                    irow.Height = 50*15;
+                    iRowIndex++;
+                }
+
+                //自适应列宽度
+                for (int i = 0; i < 5; i++)
+                {
+                    sheet.AutoSizeColumn(i);
+                    // sheet.SetColumnWidth(i, 20 * 256);
+                }
+
+                using (MemoryStream ms = new MemoryStream())
+                {
+                    workbook.Write(ms);
+
+                    HttpContext curContext = HttpContext.Current;
+
+
+                    // 设置编码和附件格式
+                    curContext.Response.ContentType = "application/vnd.ms-excel";
+                    curContext.Response.ContentEncoding = Encoding.UTF8;
+                    curContext.Response.Charset = "";
+                    curContext.Response.AppendHeader("Access-Control-Expose-Headers", "Content-Disposition");
+                    curContext.Response.AppendHeader("Content-Disposition",
+                        "attachment;filename=" + HttpUtility.UrlEncode("12345来电情况统计表" + ".xls", Encoding.UTF8));
+
+                    curContext.Response.BinaryWrite(ms.GetBuffer());
+
+                    workbook = null;
+                    ms.Close();
+                    ms.Dispose();
+
+                    curContext.Response.End();
+                }
+                return "";
+            }
+            catch
+            {
+                return "导出失败！";
+            }
+        }
         /// <summary>
         /// 督办数据报表导出
         /// </summary>
                         cell.CellStyle = cellStylebt2;
                         if (i ==1 )
                         {
-                            indexsource = 5;
+                            indexsource = 6;
                             for (int z = 2; z <= indexsource - 1; z++)
                             {
                                 ICell cell4 = irow2.CreateCell(z);
                         }
                         else
                         {
-                            for (int z = indexsource + 2; z <= indexsource + 4; z++)
+                            for (int z = indexsource + 2; z <= indexsource + 5; z++)
                             {
                                 ICell cell4 = irow2.CreateCell(z);
                                 cell4.CellStyle = cellStylebt2;
                             }
-                            sheet.AddMergedRegion(new CellRangeAddress(3, 3, indexsource + 1, indexsource + 4));
-                            indexsource += 5;
+                            sheet.AddMergedRegion(new CellRangeAddress(3, 3, indexsource + 1, indexsource + 5));
+                            indexsource += 6;
                         }
                        
                        
                     }
                     else if (i > 0 && i <= MergerHotSource[0].MergerHot.Count - 4)
                     {
-                        for (int j = 0; j < 4; j++)
+                        for (int j = 0; j < 5; j++)
                         {
                             indexsource += 1;
                             ICell cell = irow3.CreateCell(indexsource);
                                     sheet.AutoSizeColumn(indexsource);
                                     // sheet.SetColumnWidth(indexsource, 12 * 150);
                                     break;
+                                case 4:
+                                    cell.SetCellValue("接\n通\n率");
+
+                                    cell.CellStyle = cellStylebt4;
+                                    sheet.AutoSizeColumn(indexsource);
+                                  
+                                    break;
 
                             }
 
                             {
                                 if (j == 1)
                                 {
-                                    for (int z = 0; z < 4; z++)
+                                    for (int z = 0; z < 5; z++)
                                     {
                                         indexsource += 1;
                                         ICell cell = irow4.CreateCell(indexsource);
                                                 cell.SetCellValue(MergerHotSource[i]
                                                     .MergerHot[j - 1].voluntarily);
                                                 cell.CellStyle = cellStylebt8;
-
+                                                break;
+                                            case 4:
+                                                cell.SetCellValue(MergerHotSource[i]
+                                                    .MergerHot[j - 1].rate );
+                                                cell.CellStyle = cellStylebt8;
 
                                                 break;
 
                                     }
                                     else
                                     {
-                                        for (int z = 0; z < 4; z++)
+                                        for (int z = 0; z < 5; z++)
                                         {
                                             indexsource += 1;
                                             ICell cell = irow4.CreateCell(indexsource);
                                                     cell.CellStyle = cellStylebt8;
 
                                                     break;
+                                                case 4:
+                                                    cell.SetCellValue(MergerHotSource[i]
+                                                        .MergerHot[j - 1].rate );
+                                                    cell.CellStyle = cellStylebt8;
+
+                                                    break;
 
                                             }
                                         }
                             {
                                 if (j == 1)
                                 {
-                                    for (int z = 0; z < 4; z++)
+                                    for (int z = 0; z < 5; z++)
                                     {
                                         indexsource += 1;
                                         ICell cell = irow4.CreateCell(indexsource);
 
 
                                                 break;
+                                            case 4:
+                                                cell.SetCellValue(MergerHotSource[i]
+                                                    .MergerHot[j - 1].rate );
+                                                cell.CellStyle = cellStylebt11;
+
 
+                                                break;
                                         }
                                     }
                                     indexsource += 1;
                                     }
                                     else
                                     {
-                                        for (int z = 0; z < 4; z++)
+                                        for (int z = 0; z < 5; z++)
                                         {
                                             indexsource += 1;
                                             ICell cell = irow4.CreateCell(indexsource);
                                                     cell.CellStyle = cellStylebt11;
 
                                                     break;
+                                                case 4:
+                                                    cell.SetCellValue(MergerHotSource[i]
+                                                        .MergerHot[j - 1].rate );
+                                                    cell.CellStyle = cellStylebt11;
 
+                                                    break;
                                             }
                                         }
                                         indexsource += 1;