文件更新

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/WorkOrderReportController.cs

@@ -283,18 +283,33 @@ namespace CallCenterApi.Interface.Controllers.report
                 for (int i = 0; i < obj.Tables[0].Rows.Count; i++)
                 {
                     int completedcount = 0, timelycount = 0, timeoutcount = 0; double timelyrate = 0;
+                    int slcount = 0;//受理量
+                    int bjcount = 0;//办结量
+                    int remindcount = 0;//催办量
+                    double bjlyrate = 0;//办结率
+                    double yqlyrate = 0;// 延期率
+                    int.TryParse(obj.Tables[0].Rows[i]["slcount"].ToString(), out slcount);
+                    int.TryParse(obj.Tables[0].Rows[i]["bjcount"].ToString(), out bjcount);
                     int.TryParse(obj.Tables[0].Rows[i]["completedcount"].ToString(), out completedcount);
                     int.TryParse(obj.Tables[0].Rows[i]["timelycount"].ToString(), out timelycount);
                     int.TryParse(obj.Tables[0].Rows[i]["timeoutcount"].ToString(), out timeoutcount);
-                  //  timeoutcount = completedcount - timelycount;
-                  // obj.Tables[0].Rows[i]["timeoutcount"] = timeoutcount;
-                    
-                    if (completedcount > 0)
+                    int.TryParse(obj.Tables[0].Rows[i]["remindcount"].ToString(), out remindcount);
+                    //  timeoutcount = completedcount - timelycount;
+                    // obj.Tables[0].Rows[i]["timeoutcount"] = timeoutcount;
+                    if (slcount > 0)
                     {
-                        timelyrate = double.Parse((timelycount * 100).ToString()) / completedcount;
-                        obj.Tables[0].Rows[i]["timelyrate"] = timelyrate.ToString("f") + "%";
-                        obj.Tables[0].Rows[i]["rate"] = timelyrate;
+                        bjlyrate=bjcount/ slcount;
+                        obj.Tables[0].Rows[i]["bjlyrate"] = (bjlyrate*100).ToString("0") + "%";//办结率
+
+                        yqlyrate=timeoutcount / slcount;
+                        obj.Tables[0].Rows[i]["yqlyrate"] = (yqlyrate*100).ToString("0") + "%";//办结率
                     }
+                    //if (completedcount > 0)
+                    //{
+                    //    timelyrate = double.Parse((timelycount * 100).ToString()) / completedcount;
+                    //    obj.Tables[0].Rows[i]["timelyrate"] = timelyrate.ToString("f") + "%";
+                    //    obj.Tables[0].Rows[i]["rate"] = timelyrate;
+                    //}
                 }
                 obj.Tables[0].DefaultView.Sort = "rate desc";
                 newSet.Tables.Add(obj.Tables[0].DefaultView.ToTable());
@@ -303,7 +318,7 @@ namespace CallCenterApi.Interface.Controllers.report
             }
             if (isExport)
             {
-                string[] cols = new string[] { "单位名称", "处理总量", "及时量", "超时量", "处理及时率" };
+                string[] cols = new string[] { "单位名称", "受理量", "办结量", "及时量", "超时量", "催办量", "办结率", "延期率" };
                 NPOIHelper npoi = new NPOIHelper();
                 if (npoi.ExportToExcel("处理效率统计报表", newSet.Tables[0], cols) == "")
                 {
@@ -2451,18 +2466,23 @@ namespace CallCenterApi.Interface.Controllers.report
         public ActionResult GetDayweekmonth(DateTime? date, int type = 0, int dateType = 0, int deptid = 0
             , bool isExport = false)
         {
+            var date1 = date;
+            var start1 = "";
             if (date == null)
             {
                 date = DateTime.Now.Date;
+                start1 = DateTime.Now.ToString("yyyy-MM-dd");
             }
             if (type == 1)
             {
                 DateTime start = date.Value;
                 DateTime end = date.Value;
                 string where = "";
+                string where1 = "";
                 if (dateType==1)
                 {
                     where = "and F_CreateTime>='" + date.Value.ToString("yyyy-MM-dd")+"' ";
+                    where1 = " and wo.F_AssignTime <= CONVERT(datetime, '" + start1 + "' + ' 23:59:59', 20) and  wo.F_AssignTime>=CONVERT(datetime,'" + start1 + "'+' 00:00:00',20)";
                 }
                 else if (dateType == 2)
                 {
@@ -2476,6 +2496,7 @@ namespace CallCenterApi.Interface.Controllers.report
                     end = date.Value .AddDays(lastWeekDiff);
                     where = "and F_CreateTime>='" + start.ToString("yyyy-MM-dd")+"' ";
                     where = "and F_CreateTime<='" + end.ToString("yyyy-MM-dd")+"' ";
+                    where1 = " and wo.F_AssignTime <= CONVERT(datetime, '" + end.ToString("yyyy-MM-dd") + "' + ' 23:59:59', 20) and  wo.F_AssignTime>=CONVERT(datetime,'" + start.ToString("yyyy-MM-dd") + "'+' 00:00:00',20)";
                 }
                 else
                 {
@@ -2483,35 +2504,51 @@ namespace CallCenterApi.Interface.Controllers.report
                     end = start.AddMonths(1).AddDays(-1);
                     where = "and F_CreateTime>='" + start.ToString("yyyy-MM-dd")+"'";
                     where = "and F_CreateTime<='" + end.ToString("yyyy-MM-dd")+"'";
+
+                     where1 = " and wo.F_AssignTime <= CONVERT(datetime, '" + end.ToString("yyyy-MM-dd") + "' + ' 23:59:59', 20) and  wo.F_AssignTime>=CONVERT(datetime,'" + start.ToString("yyyy-MM-dd") + "'+' 00:00:00',20)";
                 }
-                string sql = $"  select  count(1)as 受理  from T_Bus_WorkOrder a where F_IsDelete=0"+ where;
-                var dtsql = DbHelperSQL.Query(sql).Tables[0];
-                string sql1 = $"  select COUNT(1) from T_Bus_WorkOrder a where a.F_DealTime >(SELECT cast(convert(varchar(10),a .F_CreateTime ,120)+' 00:00:00' as datetime)) and  a.F_DealTime <(SELECT cast(convert(varchar(10),a .F_CreateTime ,120)+' 23:59:59' as datetime))  and F_WorkState in (6,7,9,14) and F_IsDelete=0 " + where;
-                var dtsql1 = DbHelperSQL.Query(sql1).Tables[0];
-                string sql2 = $"  select COUNT(1) from T_Bus_WorkOrder a where F_IsDelete=0 and F_WorkState not  in (6,7,9,14)" + where;
-                var dtsql2 = DbHelperSQL.Query(sql2).Tables[0];
-              
+
+
+                //string sql = $"  select  count(1)as 受理  from T_Bus_WorkOrder a where F_IsDelete=0"+ where;
+                //var dtsql = DbHelperSQL.Query(sql).Tables[0];
+                //string sql1 = $"  select COUNT(1) from T_Bus_WorkOrder a where a.F_DealTime >(SELECT cast(convert(varchar(10),a .F_CreateTime ,120)+' 00:00:00' as datetime)) and  a.F_DealTime <(SELECT cast(convert(varchar(10),a .F_CreateTime ,120)+' 23:59:59' as datetime))  and F_WorkState in (6,7,9,14) and F_IsDelete=0 " + where;
+                //var dtsql1 = DbHelperSQL.Query(sql1).Tables[0];
+                //string sql2 = $"  select COUNT(1) from T_Bus_WorkOrder a where F_IsDelete=0 and F_WorkState not  in (6,7,9,14)" + where;
+                //var dtsql2 = DbHelperSQL.Query(sql2).Tables[0];
+                //var ob = new
+                //{
+                //    Acceptance = dtsql,
+                //    Handled = dtsql1,
+                //    Nothandled = dtsql2
+                //};
+
+                ///////////////条件重新写
+                //郑州转派件
+                string Zzzpj = $"select count(*) as 转派件 from (select DISTINCT wo.F_OldWorkOrderId from T_Bus_WorkOrder wo where F_OldWorkOrderId!='' "+ where1 + ") b"; 
+                var Zzzpjcount = DbHelperSQL.Query(Zzzpj).Tables[0];
+               //郑州已回传件
+                string Zzyhc = $"select count(*) as 回传件 from (select DISTINCT wo.F_OldWorkOrderId from T_Bus_WorkOrder wo where F_OldWorkOrderId!='' and wo.F_WorkState = 9 " + where1 + ") b";
+                var Zzyhccount = DbHelperSQL.Query(Zzyhc).Tables[0];
                 var ob = new
                 {
-                    Acceptance = dtsql,
-                    Handled = dtsql1,
-                    Nothandled= dtsql2
+                    Acceptance = Zzzpjcount,
+                    Handled = Zzyhccount,
                 };
                 if (isExport)
                 { 
                   DataTable dt = new DataTable();
                     dt.Columns.Add("Acceptance", typeof(string));
                   dt.Columns.Add("Handled", typeof(string));
-                  dt.Columns.Add("Nothandled", typeof(string));
-                    dt.Rows[0]["Acceptance"] = dtsql;
-                    dt.Rows[0]["Handled"] = dtsql1;
-                    dt.Rows[0]["Nothandled"] = dtsql2;
-                    var cols = new string[] { "受理数量", "当日已回复", "未回复" };
+                    dt.Rows[0]["Acceptance"] = Zzzpjcount;
+                    dt.Rows[0]["Handled"] = Zzyhccount;
+                    var cols = new string[] { "郑州转派件", "郑州回传件"};
                     new NPOIHelper().ExportToExcel($"工单报表{Convert.ToDateTime(start).ToString("yyyyMMdd")}-{Convert.ToDateTime(end).ToString("yyyyMMdd")}", dt, cols);
                     return Success("导出excel");
                 }
+                var a = ob.ToJson();
                 return Content(ob.ToJson());
             }
+
             else if (type == 2)
             {
                 type = 1;

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderController.cs

@@ -97,6 +97,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     sql += " and F_WorkState in (" + (int)EnumWorkState.neworder + "," + (int)EnumWorkState.audit + ") ";
                 else
                     sql += " and F_WorkState = '" + strstate.Trim() + "' ";
+
             }
             if (files>1)
             {
@@ -478,6 +479,11 @@ namespace CallCenterApi.Interface.Controllers.workorder
 
         }
 
+        public ActionResult GetTimeOutList()
+        {
+            return Success("成功");
+        }
+
         /// <summary>
         /// 获取坐席处理列表
         /// </summary>
@@ -4950,6 +4956,8 @@ namespace CallCenterApi.Interface.Controllers.workorder
             return Content(obj.ToJson());
         }
 
+
+
         ///// <summary>
         ///// 获取通报工单列表
         ///// </summary>
@@ -8479,7 +8487,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                                         modelT_Bus_WorkOrder.F_CloseUser = userModel.F_UserCode;
                                         modelT_Bus_WorkOrder.F_IsDelete = 1;//删除旧工单
                                         workorderBLL.Update(modelT_Bus_WorkOrder);
-                                        msgs = userinfo + " 交办多单位，关闭此工单并生成新工单，新工单编号为：" + newids;
+                                        msgs = userinfo + " 交办多单位，工单编号为：" + newids;
                                     }
                                     else
                                     {
@@ -8767,7 +8775,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                                     modelT_Bus_WorkOrder.F_CloseUser = userModel.F_UserCode;
                                     modelT_Bus_WorkOrder.F_IsDelete = 1;//删除旧工单
                                     workorderBLL.Update(modelT_Bus_WorkOrder);
-                                    msgs = userinfo + " 交办多单位，关闭此工单并生成新工单，新工单编号为：" + newids;
+                                    msgs = userinfo + " 交办多单位，工单编号为：" + newids;
                                 }
                                 else
                                 {
@@ -13399,6 +13407,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                                 }
 
                                 modeT_Bus_WorkOrder.F_WorkState = (int)EnumWorkState.closed;// 14;
+                                modeT_Bus_WorkOrder.IsExport = 1;
                                 workorderBLL.Update(modeT_Bus_WorkOrder);
                                 #endregion
                             }

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Models/Common/ButtonGroup.cs

@@ -391,7 +391,8 @@ namespace CallCenterApi.Interface.Models.Common
                         buttons.Add(subreload());
                         buttons.Add(end());
                         buttons.Add(Result());
-                     //   buttons.Add(approval());
+                        buttons.Add(Reloadsuber());
+                        //   buttons.Add(approval());
                     }
                     if (code == "WLDW")
                     buttons.Add(Upload());

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Models/Common/EnumWorkState.cs

@@ -29,13 +29,13 @@ namespace CallCenterApi.Interface.Models.Common
         [Description("已办理")]
         dealed,
 
-        [Description("已回访")]
+        [Description("已回访待结案")]
         visit,
 
         [Description("重办中")]
         reload,
 
-        [Description("已结案")]
+        [Description("已回传")]
         finish,
 
         [Description("待审核")]