代码

CallCenterApi/CallCenterApi.DAL/T_Bus_ToExamine.cs

@@ -228,7 +228,7 @@ namespace CallCenterApi.DAL
 
             StringBuilder strSql = new StringBuilder();
             strSql.Append("select  top 1 * from T_Bus_ToExamine WITH(NOLOCK) ");
-            strSql.Append(" where F_WorkOrderId=@F_WorkOrderId and F_IsDelete=0 and F_AssignedId=0 ");
+            strSql.Append(" where F_WorkOrderId=@F_WorkOrderId and F_IsDelete=0  ");
             strSql.Append(" order by F_Id desc");
             SqlParameter[] parameters = {
                     new SqlParameter("@F_WorkOrderId", SqlDbType.NVarChar,50)

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/WorkOrderReportController.cs

@@ -446,7 +446,7 @@ namespace CallCenterApi.Interface.Controllers.report
             var obj = DbHelperSQL.RunProcedure("P_UserAssessmentReport_1", paras, "UserAssessmentReport");
             if (isExport)
             {
-                string[] cols = new string[] { "姓名", "接听量", "通话成单量", "手动录单量", "当即办理量", "网络转办量", "回访量","呼出量" ,"回拨量"};
+                string[] cols = new string[] { "姓名", "接听量", "通话成单量", "手动录单量", "当即办理量", "网络转办量", "回访量","呼出量" ,"回拨量", "工单总量" };
                 NPOIHelper npoi = new NPOIHelper();
                 if (npoi.ExportToExcel("坐席工作统计报表", obj.Tables[0], cols) == "")
                 {

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderController.cs

@@ -10055,13 +10055,20 @@ namespace CallCenterApi.Interface.Controllers.workorder
                                 if (!(User.F_RoleCode == "WLDW" && iszbdw == "0"))
                                 {
                                     btnpc = ButtonGroup.GetButtons(dt.Rows[0]["F_WorkState"].ToString(), User.F_RoleCode.ToUpper(), 
-                                        dt.Rows[0]["F_IsResult"].ToString(), iszbdw, ispd, 0);
+                                        dt.Rows[0]["F_IsResult"].ToString(), iszbdw, ispd, 0, dt.Rows[0]["F_InfoSource"].ToString());
                                 }
+                                
                             }
                             else
                             {
                                 btnpc = ButtonGroup.GetButtons(dt.Rows[0]["F_WorkState"].ToString(), 
-                                    User.F_RoleCode.ToUpper(), dt.Rows[0]["F_IsResult"].ToString(), "0", "", 0);
+                                    User.F_RoleCode.ToUpper(), dt.Rows[0]["F_IsResult"].ToString(), "0", "", 0, dt.Rows[0]["F_InfoSource"].ToString());
+                            }
+                            if (dt.Rows[0]["F_InfoSource"].ToString()=="2580"&& dt.Rows[0]["F_WorkState"].ToString()=="7")
+                            {
+                                var butt = btnpc.Find(c => c.key == ButtonGroup.forceend().key);
+                                if (butt != null)
+                                    btnpc.Remove(butt);
                             }
 
 
@@ -12692,23 +12699,48 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 {
                     using (TransactionScope trans = new TransactionScope(TransactionScopeOption.Required, new TimeSpan(0, 10, 0)))
                     {
-                        #region 保存工单信息
-                        Dictionary<string, object> keyValuePairs = new Dictionary<string, object>();
-                        keyValuePairs.Add("F_WorkState", 0);
-                        modelT_Bus_WorkOrder.F_WorkState = (int)EnumWorkState.neworder;// 0;
-                                                                                       //modelT_Bus_WorkOrder.F_WorkState = (int)EnumWorkState.audit;// 0;
-                        keyValuePairs.Add("F_IsResult", 0);
-
-                        keyValuePairs.Add("F_IsReturn", 1);
-                        // modelT_Bus_WorkOrder.F_IsReturn = 1;
-                        keyValuePairs.Add("F_AssignUser", User.F_UserCode);
-                        // modelT_Bus_WorkOrder.F_AssignUser = User.F_UserCode;
-                        keyValuePairs.Add("F_AssignTime", DateTime.Now);
-                        //modelT_Bus_WorkOrder.F_AssignTime = DateTime.Now;
-                        keyValuePairs.Add("F_Prevaricate", modelT_Bus_WorkOrder.F_Prevaricate + 1);
+                        var Examine = new BLL.T_Bus_ToExamine().GetNewModelByWorkOrderID(modelT_Bus_WorkOrder.F_WorkOrderId);
+                        if (Examine!=null && Examine.F_Type==2)
+
+                        {
+                            #region 保存工单信息
+                            Dictionary<string, object> keyValuePairs = new Dictionary<string, object>();
+                            keyValuePairs.Add("F_WorkState", 6);
+                            modelT_Bus_WorkOrder.F_WorkState = (int)EnumWorkState.dealed;
+                          
+                            keyValuePairs.Add("F_Prevaricate", modelT_Bus_WorkOrder.F_Prevaricate + 1);
+
+                            workorderBLL.UpdateWorkOrder(modelT_Bus_WorkOrder.F_Id, keyValuePairs);
+                            #endregion
+                        }
+                        else
+                        {
+                            #region 保存工单信息
+                            Dictionary<string, object> keyValuePairs = new Dictionary<string, object>();
+                            keyValuePairs.Add("F_WorkState", 0);
+                            modelT_Bus_WorkOrder.F_WorkState = (int)EnumWorkState.neworder;// 0;
+                                                                                           //modelT_Bus_WorkOrder.F_WorkState = (int)EnumWorkState.audit;// 0;
+                            keyValuePairs.Add("F_IsResult", 0);
+
+                            keyValuePairs.Add("F_IsReturn", 1);
+                            // modelT_Bus_WorkOrder.F_IsReturn = 1;
+                            keyValuePairs.Add("F_AssignUser", User.F_UserCode);
+                            // modelT_Bus_WorkOrder.F_AssignUser = User.F_UserCode;
+                            keyValuePairs.Add("F_AssignTime", DateTime.Now);
+                            //modelT_Bus_WorkOrder.F_AssignTime = DateTime.Now;
+                            keyValuePairs.Add("F_Prevaricate", modelT_Bus_WorkOrder.F_Prevaricate + 1);
+
+                            workorderBLL.UpdateWorkOrder(modelT_Bus_WorkOrder.F_Id, keyValuePairs);
+                            #endregion
+
+                        }
+
+
+
+
+
+
 
-                        workorderBLL.UpdateWorkOrder(modelT_Bus_WorkOrder.F_Id, keyValuePairs);
-                        #endregion
 
                         #region 插入批示记录
                         //批示记录
@@ -13773,7 +13805,43 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 return Error("权限不足");
             }
         }
+        public ActionResult ReturnStatistics(string workorderid, int state=0)
+        {
+            if (string.IsNullOrEmpty(workorderid))
+                return Error("请选择工单");
+            var model = workorderBLL.GetModel(workorderid);
+            var assign = new BLL.T_Bus_AssignedInfo().GetNewModelByWorkOrderID (workorderid);
+            if (model !=null && assign!=null )
+            {
+                assign.F_IsPerform = state;
+                new BLL.T_Bus_AssignedInfo().Update(assign);
+                #region 插入操作记录
+                Model.T_Bus_Operation oper = new Model.T_Bus_Operation();
+                oper.F_WorkOrderId = model.F_WorkOrderId;
+                oper.F_AssignedId = assign.F_Id ;
+                oper.F_State = model.F_WorkState;
+                string userinfo = User.depname + "(" + User.F_UserCode + ")";
+                if (state==1)
+                oper.F_Message = userinfo + "进行了退回统计";
+                else
+                    oper.F_Message = userinfo + "撤销了退回统计";
+                oper.F_CreateUser = User.F_UserCode;
+                oper.F_CreateTime = DateTime.Now;
+                oper.F_IsDelete = 0;
+
+                operBLL.Add(oper);
+
+                //推送消息表
+                #endregion
+                return Success  ("统计成功");
 
+            }
+            else
+            {
+                return Error("工单不存在或未交办");
+            }
+
+        }
 
         /// <summary>
         /// 审核工单

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Models/Common/ButtonGroup.cs

@@ -273,6 +273,13 @@ namespace CallCenterApi.Interface.Models.Common
         {
             return new button(39, "退回");
         }
+        public static button statistics()
+        {
+            return new button(65, "退回统计");
+        }
+
+
+        
         #region 知识库操作按钮
         public static button zsk_query()
         {
@@ -631,7 +638,11 @@ namespace CallCenterApi.Interface.Models.Common
                             if (code == "ZJZY" || code == "GLY" || code == "ZXLD" || code == "DDZG" || code == "SPZ" || code == "SPZJZ")
                             {
                                 if (InfoSource == "2580")
+                                {
+                                   buttons.Add(forceend());
                                     buttons.Add(visits());
+                                }
+                                  
                                // else
                                     buttons.Add(visit());
                                 //  buttons.Add(modify());
@@ -661,7 +672,11 @@ namespace CallCenterApi.Interface.Models.Common
                         if (code == "ZJZY" || code == "GLY" || code == "ZXLD" || code == "DDZG" || code == "SPZ" || code == "SPZJZ")
                         {
                             if (InfoSource == "2580")
+                            {
+                                buttons.Add(forceend());
                                 buttons.Add(visits());
+                            }
+                               
                             
                                 buttons.Add(visit());
                             buttons.Add(subback());
@@ -725,7 +740,8 @@ namespace CallCenterApi.Interface.Models.Common
                     //调度专员 中心领导管理员 管理员
                     if ((code == "ZXLD" || code == "ZXLDGLYGLY" || code == "GLY" || code == "DDZG" || code == "ZXHWY" || code == "SPZ" || code == "SPZJZ") && iszb == "1")
                     {
-
+                        buttons.Add(statistics());
+                        
                         // buttons.Add(back());
                     }
                     if (code == "ZXLD" || code == "YSZY" || code == "ZXLDGLYGLY" || code == "GLY" || code == "DDZG" || code == "ZXHWY" || code == "SPZ" || code == "SPZJZ")