工单日周月报表

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/TelWOReportController.cs

@@ -22,7 +22,7 @@ namespace CallCenterApi.Interface.Controllers.report
         }
         private string[] getcols()
         {
-            String[] str = { "日期", "来电总量", "有效来电", "受理", "在线办结（直办）", "转办工单", "转办工单办结" };
+            String[] str = { "日期", "来电总量", "正常接听量", "语音留言量", "受理", "在线办结（直办）", "转办工单", "转办工单办结" };
             return str;
         }
 
@@ -82,7 +82,8 @@ namespace CallCenterApi.Interface.Controllers.report
             #region
             DataColumn dc1 = new DataColumn("日期", Type.GetType("System.String"));
             DataColumn dc2 = new DataColumn("来电总量", Type.GetType("System.String"));
-            DataColumn dc7 = new DataColumn("有效来电", Type.GetType("System.String"));
+            DataColumn dc7 = new DataColumn("正常接听量", Type.GetType("System.String"));
+            DataColumn dc8 = new DataColumn("语音留言量", Type.GetType("System.String"));
             DataColumn dc3 = new DataColumn("受理", Type.GetType("System.String"));
             DataColumn dc4 = new DataColumn("在线办结", Type.GetType("System.String"));
             DataColumn dc5 = new DataColumn("转派工单", Type.GetType("System.String"));
@@ -91,12 +92,13 @@ namespace CallCenterApi.Interface.Controllers.report
             dtNew.Columns.Add(dc1);
             dtNew.Columns.Add(dc2);
             dtNew.Columns.Add(dc7);
+            dtNew.Columns.Add(dc8);
             dtNew.Columns.Add(dc3);
             dtNew.Columns.Add(dc4);
             dtNew.Columns.Add(dc5);
             dtNew.Columns.Add(dc6);
             #endregion
-            string sql = "", sqlwo = "";
+            string sql = "", sqlwo = "", lysql = "";
             DateTime stime = DateTime.Now;
             DateTime endtime = DateTime.Now;
 
@@ -112,20 +114,29 @@ namespace CallCenterApi.Interface.Controllers.report
             {
                 sql += " and usercode='" + usercode.Trim() + "' ";
                 sqlwo += " and F_CreateUser'" + usercode.Trim() + "' ";
+
+                lysql += " and F_UserCode'" + usercode.Trim() + "' ";
             }
             sql += " and datediff(day,BeginTime,'" + stime.ToString("yyyy-MM-dd") + "')<=0 ";
             sql += " and datediff(day,BeginTime,'" + endtime.ToString("yyyy-MM-dd") + "')>=0 ";
             sqlwo += " and datediff(day,F_CreateTime,'" + stime.ToString("yyyy-MM-dd") + "')<=0 ";
             sqlwo += " and datediff(day,F_CreateTime,'" + endtime.ToString("yyyy-MM-dd") + "')>=0 ";
+
+            lysql += " and datediff(day,F_LeaveTime,'" + stime.ToString("yyyy-MM-dd") + "')<=0 ";
+            lysql += " and datediff(day,F_LeaveTime,'" + endtime.ToString("yyyy-MM-dd") + "')>=0 ";
+
             TimeSpan ts = endtime - stime;
             //DataTable dt = DbHelperSQL.Query("select * from v_call_wo where CallType=0 and CallState=1 "+ sql).Tables[0];
             DataTable dt = DbHelperSQL.Query("select * from T_Call_CallRecords where CallType=0 and UserCode is not null " + sql).Tables[0];
             //DataTable dtwo = DbHelperSQL.Query("select * from T_Bus_WorkOrder where F_CallRecordId is not null and F_IsDelete=0 " + sqlwo).Tables[0];
             DataTable dtwo = DbHelperSQL.Query("select * from T_Bus_WorkOrder where F_InfoSource=1 and F_IsDelete=0 " + sqlwo).Tables[0];
 
+
+            DataTable dtly = DbHelperSQL.Query("select * from T_Call_LeaveRecord where 1=1 " + lysql).Tables[0];
+
             //日期 接听来电 受理（有效来电） 在线办结（直办） 转派工单 办结
-            int ldcount = 0, yxldcount = 0, slcount = 0, zbcount = 0, zpcount = 0, bjcount = 0;
-            int ldcountz = 0, yxldcountz = 0, slcountz = 0, zbcountz = 0, zpcountz = 0, bjcountz = 0;
+            int ldcount = 0, yxldcount = 0, slcount = 0, zbcount = 0, zpcount = 0, bjcount = 0, lycount = 0;
+            int ldcountz = 0, yxldcountz = 0, slcountz = 0, zbcountz = 0, zpcountz = 0, bjcountz = 0 ,lycountz=0;
 
             for (int i = 0; i <= ts.Days; i++)
             {
@@ -134,16 +145,21 @@ namespace CallCenterApi.Interface.Controllers.report
                 string key = stime.AddDays(i).ToString("yyyy-MM-dd");
                 string sqlw = " BeginTime>='" + stime.AddDays(i).ToString("yyyy-MM-dd") + " 00:00:01' and BeginTime<='" + stime.AddDays(i).ToString("yyyy-MM-dd") + " 23:59:59' ";
                 string sqlwo1 = " F_CreateTime>='" + stime.AddDays(i).ToString("yyyy-MM-dd") + " 00:00:01' and F_CreateTime<='" + stime.AddDays(i).ToString("yyyy-MM-dd") + " 23:59:59' ";
+                string sqlly = " F_LeaveTime>='" + stime.AddDays(i).ToString("yyyy-MM-dd") + " 00:00:01' and F_LeaveTime<='" + stime.AddDays(i).ToString("yyyy-MM-dd") + " 23:59:59' ";
+
+
+
                 ldcount = dt.Select(sqlw).Length;
                 yxldcount = dt.Select(sqlw + " and CallState=1 ").Length;
                 slcount = dtwo.Select(sqlwo1 + " ").Length;
                 zbcount = dtwo.Select(sqlwo1 + " and F_IsResult=1 ").Length;
                 zpcount = dtwo.Select(sqlwo1 + " and F_IsResult=0 ").Length;
                 bjcount = dtwo.Select(sqlwo1 + " and F_IsResult=0 and F_WorkState=9 ").Length;
-
+                lycount = dtly.Select(sqlly).Length;
                 drNew["日期"] = key;
                 drNew["来电总量"] = ldcount;
-                drNew["有效来电"] = yxldcount;
+                drNew["正常接听量"] = yxldcount;
+                drNew["语音留言量"] = lycount;
                 drNew["受理"] = slcount;
                 drNew["在线办结"] = zbcount;
                 drNew["转派工单"] = zpcount;
@@ -156,6 +172,7 @@ namespace CallCenterApi.Interface.Controllers.report
                 zbcountz += zbcount;
                 zpcountz += zpcount;
                 bjcountz += bjcount;
+                lycountz += lycount;
                 #endregion
             }
 
@@ -163,7 +180,8 @@ namespace CallCenterApi.Interface.Controllers.report
             DataRow drNewz = dtNew.NewRow();
             drNewz["日期"] = "总计";
             drNewz["来电总量"] = ldcountz;
-            drNewz["有效来电"] = yxldcountz;
+            drNewz["正常接听量"] = yxldcountz;
+            drNewz["语音留言量"] = lycountz;
             drNewz["受理"] = slcountz;
             drNewz["在线办结"] = zbcountz;
             drNewz["转派工单"] = zpcountz;
@@ -182,7 +200,8 @@ namespace CallCenterApi.Interface.Controllers.report
             #region
             DataColumn dc1 = new DataColumn("日期", Type.GetType("System.String"));
             DataColumn dc2 = new DataColumn("来电总量", Type.GetType("System.String"));
-            DataColumn dc7 = new DataColumn("有效来电", Type.GetType("System.String"));
+            DataColumn dc7 = new DataColumn("正常接听量", Type.GetType("System.String"));
+            DataColumn dc8 = new DataColumn("语音留言量", Type.GetType("System.String"));
             DataColumn dc3 = new DataColumn("受理", Type.GetType("System.String"));
             DataColumn dc4 = new DataColumn("在线办结", Type.GetType("System.String"));
             DataColumn dc5 = new DataColumn("转派工单", Type.GetType("System.String"));
@@ -191,12 +210,13 @@ namespace CallCenterApi.Interface.Controllers.report
             dtNew.Columns.Add(dc1);
             dtNew.Columns.Add(dc2);
             dtNew.Columns.Add(dc7);
+            dtNew.Columns.Add(dc8);
             dtNew.Columns.Add(dc3);
             dtNew.Columns.Add(dc4);
             dtNew.Columns.Add(dc5);
             dtNew.Columns.Add(dc6);
             #endregion
-            string sql = "", sqlwo = "";
+            string sql = "", sqlwo = "" ,lysql = "";
             DateTime stime = DateTime.Now;
             DateTime endtime = DateTime.Now;
 
@@ -212,20 +232,24 @@ namespace CallCenterApi.Interface.Controllers.report
             {
                 sql += " and usercode='" + usercode.Trim() + "' ";
                 sqlwo += " and F_CreateUser'" + usercode.Trim() + "' ";
+                lysql += " and F_UserCode'" + usercode.Trim() + "' ";
             }
             sql += " and datediff(day,BeginTime,'" + stime.ToString("yyyy-MM-dd") + "')<=0 ";
             sql += " and datediff(day,BeginTime,'" + endtime.ToString("yyyy-MM-dd") + "')>=0 ";
             sqlwo += " and datediff(day,F_CreateTime,'" + stime.ToString("yyyy-MM-dd") + "')<=0 ";
             sqlwo += " and datediff(day,F_CreateTime,'" + endtime.ToString("yyyy-MM-dd") + "')>=0 ";
+
+            lysql += " and datediff(day,F_LeaveTime,'" + stime.ToString("yyyy-MM-dd") + "')<=0 ";
+            lysql += " and datediff(day,F_LeaveTime,'" + endtime.ToString("yyyy-MM-dd") + "')>=0 ";
             TimeSpan ts = endtime - stime;
             //DataTable dt = DbHelperSQL.Query("select * from v_call_wo where CallType=0 and CallState=1 "+ sql).Tables[0];
             DataTable dt = DbHelperSQL.Query("select * from T_Call_CallRecords where CallType=0 and UserCode is not null " + sql).Tables[0];
             //DataTable dtwo = DbHelperSQL.Query("select * from T_Bus_WorkOrder where F_CallRecordId is not null " + sqlwo).Tables[0];
             DataTable dtwo = DbHelperSQL.Query("select * from T_Bus_WorkOrder where F_InfoSource=1 and F_IsDelete=0 " + sqlwo).Tables[0];
-
+            DataTable dtly = DbHelperSQL.Query("select * from T_Call_LeaveRecord where 1=1 " + lysql).Tables[0];
             //日期 接听来电 受理（有效来电） 在线办结（直办） 转派工单 办结
-            int ldcount = 0, yxldcount = 0, slcount = 0, zbcount = 0, zpcount = 0, bjcount = 0;
-            int ldcountz = 0, yxldcountz = 0, slcountz = 0, zbcountz = 0, zpcountz = 0, bjcountz = 0;
+            int ldcount = 0, yxldcount = 0, slcount = 0, zbcount = 0, zpcount = 0, bjcount = 0, lycount = 0;
+            int ldcountz = 0, yxldcountz = 0, slcountz = 0, zbcountz = 0, zpcountz = 0, bjcountz = 0, lycountz = 0;
             int weeks = ts.Days / 7;
             if (ts.Days % 7 > 0)
                 weeks = ts.Days / 7 + 1;
@@ -261,6 +285,11 @@ namespace CallCenterApi.Interface.Controllers.report
                 #endregion
                 string sqlw = " BeginTime>='" + st.ToString("yyyy-MM-dd") + " 00:00:01' and  BeginTime<='" + et.ToString("yyyy-MM-dd") + " 23:59:59'";
                 string sqlwo1 = " F_CreateTime>='" + st.ToString("yyyy-MM-dd") + " 00:00:01' and F_CreateTime<='" + et.ToString("yyyy-MM-dd") + " 23:59:59' ";
+
+                string sqlly = " F_LeaveTime>='" + st.ToString("yyyy-MM-dd") +
+   " 00:00:01' and F_LeaveTime<='" + et.AddDays(i).ToString("yyyy-MM-dd") + " 23:59:59' ";
+
+
                 ldcount = dt.Select(sqlw).Length;
                 yxldcount = dt.Select(sqlw + " and CallState=1 ").Length;
                 slcount = dtwo.Select(sqlwo1 + " ").Length;
@@ -268,11 +297,12 @@ namespace CallCenterApi.Interface.Controllers.report
                 zpcount = dtwo.Select(sqlwo1 + " and F_IsResult=0 ").Length;
                 //bjcount = dtwo.Select(sqlwo1 + " and F_WorkState=9 ").Length;
                 bjcount = dtwo.Select(sqlwo1 + " and F_IsResult=0 and F_WorkState=9 ").Length;
-
+                lycount = dtly.Select(sqlly).Length;
                 DataRow drNew = dtNew.NewRow();
                 drNew["日期"] = key;
                 drNew["来电总量"] = ldcount;
-                drNew["有效来电"] = yxldcount;
+                drNew["正常接听量"] = yxldcount;
+                drNew["语音留言量"] = lycount;
                 drNew["受理"] = slcount;
                 drNew["在线办结"] = zbcount;
                 drNew["转派工单"] = zpcount;
@@ -285,6 +315,7 @@ namespace CallCenterApi.Interface.Controllers.report
                 zbcountz += zbcount;
                 zpcountz += zpcount;
                 bjcountz += bjcount;
+                lycountz += lycount;
                 #endregion
             }
 
@@ -292,7 +323,8 @@ namespace CallCenterApi.Interface.Controllers.report
             DataRow drNewz = dtNew.NewRow();
             drNewz["日期"] = "总计";
             drNewz["来电总量"] = ldcountz;
-            drNewz["有效来电"] = yxldcountz;
+            drNewz["正常接听量"] = yxldcountz;
+            drNewz["语音留言量"] = lycountz;
             drNewz["受理"] = slcountz;
             drNewz["在线办结"] = zbcountz;
             drNewz["转派工单"] = zpcountz;
@@ -311,7 +343,8 @@ namespace CallCenterApi.Interface.Controllers.report
             #region
             DataColumn dc1 = new DataColumn("日期", Type.GetType("System.String"));
             DataColumn dc2 = new DataColumn("来电总量", Type.GetType("System.String"));
-            DataColumn dc7 = new DataColumn("有效来电", Type.GetType("System.String"));
+            DataColumn dc7 = new DataColumn("正常接听量", Type.GetType("System.String"));
+            DataColumn dc8 = new DataColumn("语音留言量", Type.GetType("System.String"));
             DataColumn dc3 = new DataColumn("受理", Type.GetType("System.String"));
             DataColumn dc4 = new DataColumn("在线办结", Type.GetType("System.String"));
             DataColumn dc5 = new DataColumn("转派工单", Type.GetType("System.String"));
@@ -320,12 +353,13 @@ namespace CallCenterApi.Interface.Controllers.report
             dtNew.Columns.Add(dc1);
             dtNew.Columns.Add(dc2);
             dtNew.Columns.Add(dc7);
+            dtNew.Columns.Add(dc8);
             dtNew.Columns.Add(dc3);
             dtNew.Columns.Add(dc4);
             dtNew.Columns.Add(dc5);
             dtNew.Columns.Add(dc6);
             #endregion
-            string sql = "", sqlwo = "";
+            string sql = "", sqlwo = "",lysql = "";
             DateTime stime = DateTime.Now;
             DateTime endtime = DateTime.Now;
 
@@ -341,22 +375,27 @@ namespace CallCenterApi.Interface.Controllers.report
             {
                 sql += " and usercode='" + usercode.Trim() + "' ";
                 sqlwo += " and F_CreateUser'" + usercode.Trim() + "' ";
+                lysql += " and F_UserCode'" + usercode.Trim() + "' ";
             }
             sql += " and datediff(day,BeginTime,'" + stime.ToString("yyyy-MM-dd") + "')<=0 ";
             sql += " and datediff(day,BeginTime,'" + endtime.ToString("yyyy-MM-dd") + "')>=0 ";
             sqlwo += " and datediff(day,F_CreateTime,'" + stime.ToString("yyyy-MM-dd") + "')<=0 ";
             sqlwo += " and datediff(day,F_CreateTime,'" + endtime.ToString("yyyy-MM-dd") + "')>=0 ";
+
+
+            lysql += " and datediff(day,F_LeaveTime,'" + stime.ToString("yyyy-MM-dd") + "')<=0 ";
+            lysql += " and datediff(day,F_LeaveTime,'" + endtime.ToString("yyyy-MM-dd") + "')>=0 ";
             TimeSpan ts = endtime - stime;
             //DataTable dt = DbHelperSQL.Query("select * from v_call_wo where CallType=0 and CallState=1 "+ sql).Tables[0];
             DataTable dt = DbHelperSQL.Query("select * from T_Call_CallRecords where CallType=0 and UserCode is not null  " + sql).Tables[0];
             //DataTable dtwo = DbHelperSQL.Query("select * from T_Bus_WorkOrder where F_CallRecordId is not null " + sqlwo).Tables[0];
             DataTable dtwo = DbHelperSQL.Query("select * from T_Bus_WorkOrder where F_InfoSource=1 and F_IsDelete=0 " + sqlwo).Tables[0];
-
+            DataTable dtly = DbHelperSQL.Query("select * from T_Call_LeaveRecord where 1=1 " + lysql).Tables[0];
             int month = (endtime.Year - stime.Year) * 12 + (endtime.Month - stime.Month);
 
             //日期 接听来电 受理（有效来电） 在线办结（直办） 转派工单 办结
-            int ldcount = 0, yxldcount = 0, slcount = 0, zbcount = 0, zpcount = 0, bjcount = 0;
-            int ldcountz = 0, yxldcountz = 0, slcountz = 0, zbcountz = 0, zpcountz = 0, bjcountz = 0;
+            int ldcount = 0, yxldcount = 0, slcount = 0, zbcount = 0, zpcount = 0, bjcount = 0, lycount = 0;
+            int ldcountz = 0, yxldcountz = 0, slcountz = 0, zbcountz = 0, zpcountz = 0, bjcountz = 0, lycountz = 0;
 
             for (int i = 0; i <= month; i++)
             {
@@ -371,6 +410,10 @@ namespace CallCenterApi.Interface.Controllers.report
 
                 string sqlw = " BeginTime>='" + st.ToString("yyyy-MM-dd") + " 00:00:01' and BeginTime<='" + et.ToString("yyyy-MM-dd") + " 23:59:59' ";
                 string sqlwo1 = " F_CreateTime>='" + st.ToString("yyyy-MM-dd") + " 00:00:01' and F_CreateTime<='" + et.ToString("yyyy-MM-dd") + " 23:59:59' ";
+
+                string sqlly = " F_LeaveTime>='" + st.AddDays(i).ToString("yyyy-MM-dd") +
+ " 00:00:01' and F_LeaveTime<='" + et.AddDays(i).ToString("yyyy-MM-dd") + " 23:59:59' ";
+
                 ldcount = dt.Select(sqlw).Length;
                 yxldcount = dt.Select(sqlw + " and CallState=1 ").Length;
                 slcount = dtwo.Select(sqlwo1 + " ").Length;
@@ -378,10 +421,11 @@ namespace CallCenterApi.Interface.Controllers.report
                 zpcount = dtwo.Select(sqlwo1 + " and F_IsResult=0 ").Length;
                 //bjcount = dtwo.Select(sqlwo1 + " and F_WorkState=9 ").Length;
                 bjcount = dtwo.Select(sqlwo1 + " and F_IsResult=0 and F_WorkState=9 ").Length;
-
+                lycount = dtly.Select(sqlly).Length;
                 drNew["日期"] = key;
                 drNew["来电总量"] = ldcount;
-                drNew["有效来电"] = yxldcount;
+                drNew["正常接听量"] = yxldcount;
+                drNew["语音留言量"] = lycount;
                 drNew["受理"] = slcount;
                 drNew["在线办结"] = zbcount;
                 drNew["转派工单"] = zpcount;
@@ -394,6 +438,7 @@ namespace CallCenterApi.Interface.Controllers.report
                 zbcountz += zbcount;
                 zpcountz += zpcount;
                 bjcountz += bjcount;
+                lycountz += lycount;
                 #endregion
             }
 
@@ -401,7 +446,8 @@ namespace CallCenterApi.Interface.Controllers.report
             DataRow drNewz = dtNew.NewRow();
             drNewz["日期"] = "总计";
             drNewz["来电总量"] = ldcountz;
-            drNewz["有效来电"] = yxldcountz;
+            drNewz["正常接听量"] = yxldcountz;
+            drNewz["语音留言量"] = lycountz;
             drNewz["受理"] = slcountz;
             drNewz["在线办结"] = zbcountz;
             drNewz["转派工单"] = zpcountz;

CallCenterApi/CallCenterApi.Model/T_Bus_DelayTime.cs

@@ -77,7 +77,7 @@ namespace CallCenterApi.Model
             get { return _f_reason; }
         }
         /// <summary>
-        /// 0：草稿  1：正式 
+        /// 工单状态
         /// </summary>
         public int? F_State
         {
@@ -149,7 +149,7 @@ namespace CallCenterApi.Model
             get { return _f_deletetime; }
         }
         /// <summary>
-        /// 
+        /// 承办单位
         /// </summary>
         public string F_CreateUser
         {