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- var typeSmall;
- var id = helper.request.queryString("id");
- var CallId = "";
- var callRecordType = helper.request.queryString("callRecordType");
- $(document).ready(function () {
- var groupcode = $('#groupcode', top.document).val();
- if (groupcode == 'SCZ') {
- $("#usedate").text("饮用日期:");
- $("#vipid").text("对接人:");
- $("#vipphone").text("对接人电话:");
- }
- $.ajaxSettings.async = false;
- /*
- 1 通话记录 修改工单
- else 工单管理修改工单
- */
- if (callRecordType === "1") {
- CallId = helper.request.queryString("CallId");
- getWorkOrderCallRecordId();
- } else {
- getWorkOrderDetails();
- }
- //普通工单禁止选择原因
- $('#reason').attr("disabled", "disabled");
-
- //保存
- $('.customerSubmit').click(function() {
- saveCustomer();
- });
- $.ajaxSettings.async = true;
- //获取专员手机号
- $("#vipName").change(function() {
- $("#vipTel").val($("#vipName option:selected").attr("index"));
- //$("#areaInps").val($("#vipName option:selected").attr("areaText"));
- $("#typeclass").val($("#vipName option:selected").attr("province") + "/" + $("#vipName option:selected").attr("city"));
- $(".inps2").val($("#vipName option:selected").attr("province"));
- $(".inps3").val($("#vipName option:selected").attr("city"));
- });
- })
- // 通话记录获取工单详情
- function getWorkOrderCallRecordId() {
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "WorkOrder/GetCallidDetails",
- dataType: 'json',
- async: true,
- cache: false,
- data: {
- callid: CallId,
- token: $.cookie("token")
- },
- success: function(result) {
- if (result.data.data.length > 0) {
- var data = result.data.data[0];
- $("#workOrderId").val(data.F_WorkOrderId); //工单编号
- // $("#order_isover").val(data.F_Type); // 工单类别
- $("#name").val(data.F_CusName); // 姓名
- $("#tel").val(data.F_CusPhone); // 电话
- $("#productName").val(data.F_ProductName); // 产品名称
- $('#specification').val(data.F_Specifications); // 规格
- $("#productDate").val(data.F_ProductDate); // 生产日期
- $("#productNumber").val(data.F_BatchNumber); // 产品编码
- $("#productFactory").val(data.F_Manufacturer); // 产品厂家
- $("#problemCode option:selected").text(data.F_ProblemCode); // 问题代码
- $("#problemCode option:selected").val(data.F_ProblemCode); // 问题代码
- $("#productType option:selected").text(data.F_ProductType) //产品代码
- $("#productType option:selected").val(data.F_ProductType); // 产品代码
- $("#qualityProblem").val(data.F_QualityProblem); // 质量问题
- $("#remark").val(data.F_Content); // 备注
- $("#dealTimely option:selected").text(data.F_DealTimely); //重要级别
- $("#dealTimely option:selected").val(data.F_DealTimely); //重要级别
- $("#reason option:selected").text(data.F_Reason); //原因
- $("#reason option:selected").val(data.F_Reason); //原因
- //工单类型
- $("#order_isover input[type=radio][name=type][value="+data.F_Type+"]").attr("checked",'checked');
- //重复工单
- $("#duplicate input[type=radio][name=duplicate][value="+data.F_Duplicate+"]").attr("checked",'checked');
- //获取工单id
- id = data.F_Id;
- } else {
- layer.msg('没有查询到工单');
- }
- }
- });
- }
- // 工单来源显示
- function workOrderSourceDisplay(data) {
- if (data.F_Source === 1) {
- $("#workOrderSource").val("PC")
- } else if (data.F_Source === 2){
- $("#workOrderSource").val("APP")
- } else if (data.F_Source === 3) {
- $("#workOrderSource").val("微信")
- } else {
- $("#workOrderSource").val("")
- }
- }
- // 提交人
- function getSubmitter(obj) {
- obj.empty();
- obj.append('<option selected="selected" value="" deptId="">请选择</option>');
- $.getJSON(huayi.config.callcenter_url + "UserAccount/GetList", {
- "token": $.cookie("token"),
- type: 1,
- dptid: $("#customer_comaddress").val(),
- }, function (data) {
- var content = data.rows;
- $(content).each(function (i, n) {
- $("<option value='" + n.F_UserId + "'deptId='" + n.F_DeptId + "'>" + n.F_UserName + "</option>").appendTo(obj);
- })
- })
- }
- // 获取提交人
- $('#customer_comaddress').on('change',function(){
- getSubmitter($('#customer_submitter'));
- });
- // 重要级别显示原因
- $('#dealTimely').on('change',function(){
- if ($('#dealTimely').val() === 'Ⅰ级' || $('#dealTimely').val() === '1类问题'){
- $('#reason').val('');
- $('#reason').removeAttr("disabled");
- getReasonOne();
- } else if ($('#dealTimely').val() === 'Ⅱ级' || $('#dealTimely').val() === '2类问题'){
- $('#reason').val('');
- $('#reason').removeAttr("disabled");
- getReasonTwo();
- } else {
- $('#reason').val('');
- $('#reason').attr("disabled", "disabled");
- }
- })
- // 工单类型(投诉) 隐藏立即办理
- $("#order_isover").on("change", function() {
- if($("#order_isover input[name='type']:checked").val() === "2") {
- $(".complaintWorkOrderRequired").show();
- } else {
- $(".complaintWorkOrderRequired").hide();
- }
- })
- // 指派事件
- $('#isAssign').on('change', function(){
- if($('#isAssign input[name="isAssign"]:checked').val() === '1'){
- $('.comaddressTitle').show();
- $('.comaddressSelect').show();
- $('.submitterTitle').show();
- $('.submitterSelect').show();
- } else if ($('#isAssign input[name="isAssign"]:checked').val() === '2'){
- $('.comaddressTitle').hide();
- $('.comaddressSelect').hide();
- $('.submitterTitle').hide();
- $('.submitterSelect').hide();
- }
- })
- // 地址(省+市+区/县)
- function detailedAddress() {
- if($('#source').val() === ""){
- var province = '';
- } else {
- var province = $('#source').find("option:selected").text()
- }
- if($('#type').val() === ""){
- var city = '';
- } else {
- var city = "-" + $('#type').find("option:selected").text()
- }
- if($('#keyid').val() === ""){
- var county = '';
- } else {
- var county = "-" + $('#keyid').val();
- }
- if($('#addressDescription').val() === ""){
- var addressDescription = '';
- } else {
- var addressDescription = "-" + $('#addressDescription').val();
- }
- var address = province + city + county + addressDescription;
- return address;
- }
- var setting = {
- data: {
- key: {
- name: "F_AreaName"
- },
- simpleData: {
- enable: true,
- idKey: "F_Id",
- pIdKey: "F_ParentId",
- rootPId: 0
- }
- },
- callback: {
- onClick: changeTreeClick
- }
- }
- function changeTreeClick(event, treeId, treeNode) {
- var areaParent = treeNode.getPath();
- if (areaParent[1]) {
- areaParent1 = areaParent[0].F_AreaName
- areaParent2 = areaParent[1].F_AreaName
- $('#typeclass').val(areaParent1 + "/" + areaParent2);
- $('.inps2').val(areaParent1);
- $('.inps3').val(areaParent2);
- ComplaintVip();
- } else {
- layer.msg("请选择最下级菜单");
- }
- $('.addTree1').hide();
- };
- //客诉专员
- function ComplaintVip() {
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "Customer/GetAllList",
- dataType: 'json',
- async: true,
- data: {
- token: $.cookie("token"),
- type: 2,
- province: $('.inps2').val(), //省
- city: $('.inps3').val() //市
- },
- success: function(data) {
- $("#vipName").empty();
- var Count = data.data;
- $('<option value="">请选择专员</option>').appendTo($("#vipName"));
- $(Count).each(function(i, n) {
- $('<option value="' + n.F_Id
- + '" index="' + n.F_Phone
- + '" areaText="' + n.F_Area
- + '" province="' + n.F_Province
- + '" city="' + n.F_City + '">' + n.F_Name
- + '</option>').appendTo($("#vipName"));
- })
- }
- });
- }
- //保存
- function saveCustomer() {
- var val = $("input[name='ltype']:checked").val();
- var valRes = $("input[name='response']:checked").val();
- var dealCost;
- if (isNaN($("#dealCost").val())) {
- dealCost="";
-
- }else{
- dealCost=$("#dealCost").val();
- }
- if (!$('#name').val()) {
- layer.confirm('请输入姓名!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if (!$('#tel').val()) {
- layer.confirm('请输入电话!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if(!$('#qualityProblem').val()) {
- layer.confirm('请输入质量问题!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if ($('#order_isover input[name="type"]:checked').val() === "2") {
- if (detailedAddress() === "---") {
- layer.confirm('请选择地址!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- } else if (!$('#productType').val()) {
- layer.confirm('请输入产品代码!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- } else if (!$('#productName').val()) {
- layer.confirm('请输入产品名称!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- } else if (!$('#specification').val()) {
- layer.confirm('请输入规格!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- } else if (!$('#productDate').val()) {
- layer.confirm('请输入生产日期!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- } else if (!$('#productFactory').val()) {
- layer.confirm('请输入生产厂家!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- } else if (!$('#problemCode').val()) {
- layer.confirm('请输入问题代码!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- }
- $.ajax({
- type: "post",
- url: huayi.config.callcenter_url + "WorkOrder/UpdateWorkOrder",
- dataType: 'json',
- async: true,
- beforeSend: function() { //触发ajax请求开始时执行
- $('.customerSubmit').attr("disabled", true);
- $('.customerSubmit').text('保存中...');
- },
- data: {
- token: $.cookie("token"),
- F_Id: id,
- F_Type: $('#order_isover input[name="type"]:checked').val(), //工单类型
- F_DealTimely: $('#dealTimely').val(), //重要级别
- F_Reason: $('#reason').val(), //原因
- F_CusName: $('#name').val(), //姓名
- F_CusPhone: $('#tel').val(), //号码
- F_AddRess: detailedAddress(),//地址
- F_ProductType: $('#productType').val(), //产品代码
- F_ProductName: $('#productName').val(), //产品名称
- F_Specifications: $('#specification').val(), //规格
- F_ProductDate: $('#productDate').val(), //生产日期
- F_BatchNumber: $('#productNumber').val(), //产品编码
- F_Manufacturer: $('#productFactory').val(), //产品厂家
- F_ProblemCode: $('#problemCode').val(), //问题代码
- F_QualityProblem: $('#qualityProblem').val(), //质量问题
- F_Content: $('#remark').val(), //备注
- F_Duplicate: $('#duplicate input[name="duplicate"]:checked').val(), //重复工单
- F_CallId: CallId,
- },
- success: function(data) {
- if (data.state.toLowerCase() == 'success') {
- $('.customerSubmit').attr("disabled", false);
- $('.customerSubmit').text('保存');
- var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
- parent.layer.close(index); //再执行关闭
- parent.layer.msg("保存成功!");
- parent.$('#workorderlist').bootstrapTable('refresh');
- parent.$('#orderlist').bootstrapTable('refresh');
- } else {
- $('.customerSubmit').attr("disabled", false);
- $('.customerSubmit').text('保存');
- }
- }
- });
- }
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