通话记录获取工单，增加减免，报表，增加角色，工单流程修改

codegit/CallCenterApi/CallCenterApi.BLL/T_Call_CallRecords.cs

@@ -73,7 +73,14 @@ namespace CallCenterApi.BLL
 
             return dal.GetModel(CallRecordsId);
         }
+        /// <summary>
+        /// 得到一个对象实体
+        /// </summary>
+        public Model.T_Call_CallRecords GetModel(string CallId)
+        {
 
+            return dal.GetModel(CallId);
+        }
         /// <summary>
         /// 获得数据列表
         /// </summary>

codegit/CallCenterApi/CallCenterApi.DAL/T_Call_CallRecords.cs

@@ -392,7 +392,31 @@ namespace CallCenterApi.DAL
             }
         }
 
+        /// <summary>
+        /// 得到一个对象实体
+        /// </summary>
+        public Model.T_Call_CallRecords GetModel(string CallId)
+        {
+
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("select  top 1 * from T_Call_CallRecords ");
+            strSql.Append(" where CallId=@CallId");
+            SqlParameter[] parameters = {
+                    new SqlParameter("@CallId", SqlDbType.VarChar,50)
+            };
+            parameters[0].Value = CallId;
 
+            Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
+            DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
+            if (ds.Tables[0].Rows.Count > 0)
+            {
+                return DataRowToModel(ds.Tables[0].Rows[0]);
+            }
+            else
+            {
+                return null;
+            }
+        }
         /// <summary>
         /// 得到一个对象实体
         /// </summary>

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/DepartmentController.cs

@@ -93,15 +93,9 @@ namespace CallCenterApi.Interface.Controllers
         {
             if (Request.IsAuthenticated)
             {
-                //int userId = CurrentUser.UserData.F_UserId;
-                //Model.T_Sys_UserAccount userModel = new BLL.T_Sys_UserAccount().GetModel(userId);
-
+              
                 DataTable dt = new DataTable();
                 string where = " ";
-                //if (!string.IsNullOrEmpty(userModel.groupcode))
-                //{
-                //    where += " and F_GroupCode = '" + userModel.groupcode + "'";
-                //}
                 if (pId == 1)
                     where = "isnull(F_ParentId, 1) = '" + pId + "' and F_State = 1 and F_Layer = 1";
                else
@@ -209,7 +203,8 @@ namespace CallCenterApi.Interface.Controllers
                         depname = dModel.F_DeptName,
                         sort = dModel.F_Sort,
                         parentid = dModel.F_ParentId,
-                        parentname = dModel.F_ParentName
+                        parentname = dModel.F_ParentName,
+                        layer= dModel.F_Layer 
                     });
                 return Error("获取部门信息失败");
             }
@@ -280,6 +275,7 @@ namespace CallCenterApi.Interface.Controllers
                 dModel.F_Sort = input.Sort;
                 dModel.F_DeptName = input.DeptName;
                 dModel.F_State = 1;
+                dModel.F_Layer = input.F_Layer;
                 //dModel.F_GroupCode = userModel.groupcode;
                 int id = departmentBLL.Add(dModel);
                 if (id> 0)
@@ -327,6 +323,7 @@ namespace CallCenterApi.Interface.Controllers
                 }
                 dModel.F_Sort = input.Sort;
                 dModel.F_DeptName = input.DeptName;
+                dModel.F_Layer = input.F_Layer;
                 if (dBLL.Update(dModel))
                     return Success("编辑成功");
                 return Error("编辑失败");
@@ -371,10 +368,14 @@ namespace CallCenterApi.Interface.Controllers
                     pId = userModel.F_DeptId;
                 string where = "";
                 DataTable dt = new DataTable();
-                if (pId==421 || pId == 2)
+                if (pId == 2)
                 {
                     where = "(isnull(F_DeptId,0)='" + pId + "'or F_Layer=1 ) and F_State=1";
                 }
+                else if (pId == 421)
+                {
+                    where = "isnull(F_DeptId,0)='" + 1+ "'and F_State=1";
+                        } 
                 else
                 {
                      where = " isnull(F_DeptId,0)='" + pId + "' and F_State=1 ";

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/IndexController.cs

@@ -161,6 +161,69 @@ namespace CallCenterApi.Interface.Controllers
             return res;
         }
         /// <summary>
+        /// APP上传图片
+        /// </summary>
+        /// <returns></returns>
+        public ActionResult UploadCL64()
+        {
+            //string dataurl = HttpUtility.UrlDecode(RequestString.GetFormString("dataurl"));
+            string dataurl = RequestString.GetFormString("dataurl");
+            string filename = RequestString.GetFormString("filename");
+            ActionResult res = NoToken("未知错误，请重新登录");
+            int userId = CurrentUser.UserData.F_UserId;
+            Model.T_Sys_UserAccount userModel = new BLL.T_Sys_UserAccount().GetModel(userId);
+            if (userModel != null)
+            {
+                if (!string.IsNullOrEmpty(dataurl))
+                {
+                    string path = "/Upload/Workorder/" + DateTime.Now.ToString("yyyy") + "/" + DateTime.Now.ToString("MM") + "/" + DateTime.Now.ToString("dd") + "/";
+
+                    ImageUpload iu = new ImageUpload();
+                    iu.SavePath = path;
+                    iu.DataUrl = dataurl;
+                    if (!string.IsNullOrEmpty(filename))
+                    {
+                        iu.SaveType = 1;
+                        iu.InFileName = filename;
+                    }
+                    iu.Upload64();
+
+                    int n = iu.Error;
+                    if (n == 0)
+                    {
+                        path = path + iu.OutFileName;
+                        Model.T_Sys_Accessories model_T_Sys_Accessories = new Model.T_Sys_Accessories();
+                        model_T_Sys_Accessories.F_CreateTime = DateTime.Now;//上传时间
+                        model_T_Sys_Accessories.F_Name = iu.OutFileName;//附件名称
+                        model_T_Sys_Accessories.F_Type = ".jpg";//附件类型
+                        model_T_Sys_Accessories.F_Url = path;//附件地址
+                        model_T_Sys_Accessories.F_Size = iu.FileSize;
+                       // model_T_Sys_Accessories.F_UserCode = userModel.F_UserCode;//上传人  
+                        int id = new BLL.T_Sys_Accessories().Add(model_T_Sys_Accessories);
+                        model_T_Sys_Accessories.F_Id = id;
+                        return Success("成功", model_T_Sys_Accessories);
+                    }
+                    else
+                    {
+                        string msg = string.Empty;
+                        switch (n)
+                        {
+                            case 1: msg = "请选择要上传的文件"; break;
+                            case 2: msg = "上传的文件类型不支持"; break;
+                            case 3: msg = "上传的文件过大"; break;
+                            case 4: msg = "未知错误"; break;
+                        }
+                        return Error(msg);
+                    }
+                }
+                else
+                {
+                    return Error("请选择要上传的文件");
+                }
+            }
+            return res;
+        }
+        /// <summary>
         /// 上传用户图片
         /// </summary>
         /// <returns></returns>
@@ -182,11 +245,12 @@ namespace CallCenterApi.Interface.Controllers
                         string dataurl = HttpUtility.UrlDecode(RequestString.GetFormString("dataurl"));
                         if (!string.IsNullOrEmpty(dataurl))
                         {
+                            path = "/Upload/ZXTX/" + DateTime.Now.ToString("yyyy") + "/" + DateTime.Now.ToString("MM") + "/" + DateTime.Now.ToString("dd") + "/";
+
                             ImageUpload iu = new ImageUpload();
-                            iu.SavePath = "/Upload/ZXTX/";
+                            iu.SavePath = path;
                             iu.DataUrl = dataurl;
                             iu.Upload64();
-
                             int n = iu.Error;
                             if (n == 0)
                             {
@@ -201,7 +265,7 @@ namespace CallCenterApi.Interface.Controllers
                                 model_T_Sys_Accessories.F_Id = id;
                                 userModel.F_PId  = id;
                                 new BLL.T_Sys_UserAccount().Update(userModel);
-                                res = Success("成功", path);
+                                res = Success("成功", model_T_Sys_Accessories);
                             }
                             else
                             {
@@ -568,16 +632,16 @@ namespace CallCenterApi.Interface.Controllers
                     BLL.T_Bus_WorkOrder workbll = new BLL.T_Bus_WorkOrder();
                     int[] teltotal = new int[days];
                     int[] worktotal = new int[days];
-                    string uwhere = " 1=1  AND CONVERT(char(7),CreateTime,20) = '" + strDate + "' ";
+                    string uwhere = " 1=1  AND CONVERT(char(7),F_CreateTime,20) = '" + strDate + "' ";
                     string u1where = " 1=1 and ISNULL(groupcode,'') != '' AND CONVERT(char(7),BeginTime,20) = '" + strDate + "' ";
                     if (userModel.rolecode != "XTGLY")
                     {
-                        uwhere += " and CreateUser='" + userModel.F_UserCode + "' ";
+                        uwhere += " and F_CreateUser='" + userModel.F_UserCode + "' ";
                         u1where += " and UserCode='" + userModel.F_UserCode + "' ";
                     }
 
                     DataTable dtConnect = DbHelperSQL.Query("select CONVERT(varchar(10),BeginTime, 23) AS yearmonthdays,CONVERT(char(7),BeginTime,20) AS yearmonths,CallType,BeginTime,groupcode,UserCode FROM T_Call_CallRecords WITH(NOLOCK) where " + u1where + "").Tables[0];
-                    DataTable dtConnect_Wo = DbHelperSQL.Query("select CONVERT(varchar(10),CreateTime, 23) AS yearmonthdays,CONVERT(char(7),CreateTime,20) AS yearmonths,State,IsDel,CreateTime,CreateUser FROM T_Wo_WorkOrder WITH(NOLOCK) where " + uwhere + "").Tables[0];
+                    DataTable dtConnect_Wo = DbHelperSQL.Query("select CONVERT(varchar(10),F_CreateTime, 23) AS yearmonthdays,CONVERT(char(7),F_CreateTime,20) AS yearmonths,F_State,F_IsDelete,F_CreateTime,F_CreateUser FROM T_Bus_WorkOrder WITH(NOLOCK) where " + uwhere + "").Tables[0];
                     for (int i = 0; i < cols.Count; i++)
                     {
                         int tellist_Count = dtConnect.Select("yearmonthdays = '" + (strDate + "-" + cols[i]) + "'").Count();
@@ -652,17 +716,18 @@ namespace CallCenterApi.Interface.Controllers
                     Model.T_Sys_UserAccount ua = new BLL.T_Sys_UserAccount().GetModel(userId);
                     if (ua != null)
                     {
-                        BLL.T_Wo_WorkOrder bll = new BLL.T_Wo_WorkOrder();
+                        BLL.T_Bus_WorkOrder bll = new BLL.T_Bus_WorkOrder();
 
                         string uwhere = " 1=1  ";
                         if (ua.F_RoleId != 17)
                         {
-                            uwhere += " and CreateUser='" + ua.F_UserCode + "' ";
+                            uwhere += " and F_CreateUser='" + ua.F_UserCode + "' ";
                         }
 
                         var obj = new
                         {
-                            dpd = bll.GetList(uwhere+ " and IsDel=0 and State=0 ").Tables[0].Rows.Count,
+                          
+                            dpd = bll.GetList(uwhere+ " and F_IsDelete=0 and F_State=0 ").Tables[0].Rows.Count,
                             djd = new BLL.T_Wo_WorkOrderItem().GetModelList(" IsDel=0 and Type=1 and (state='0' and ','+ToUser+',' like '%," + ua.F_UserCode + ",%')  ").Select(p => p.WorkOrderID).Distinct().Count(),
                             dcl = new BLL.T_Wo_WorkOrderItem().GetModelList(" IsDel=0 and Type=1 and (state='1' and SureUser='" + ua.F_UserCode + "')  ").Select(p => p.WorkOrderID).Distinct().Count()
                         };

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/RoleInfoController.cs

@@ -102,6 +102,7 @@ namespace CallCenterApi.Interface.Controllers
                     return Error("请选择要编辑的角色");
                 Model.T_Sys_RoleInfo rModel = roleInfoBLL.GetModel(input.RoleId);
                 rModel.F_Remark = input.RoleRemark;
+                if (!string .IsNullOrEmpty (input.Code))
                 rModel.F_RoleCode = input.Code;
                 rModel.F_RoleName = input.RoleName;
                 if (rModel == null)

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/UserAccountController.cs

@@ -91,6 +91,154 @@ namespace CallCenterApi.Interface.Controllers
             return NoToken("未知错误，请重新登录");
         
     }
+
+        /// <summary>
+        /// 得到一个汉字的拼音第一个字母，如果是一个英文字母则直接返回大写字母
+        /// </summary>
+        /// <param name="CnChar">单个汉字</param>
+        /// <returns>单个大写字母</returns>
+        private string GetSpellCode(string CnChar)
+        {
+            long iCnChar;
+            byte[] arrCN = System.Text.Encoding.Default.GetBytes(CnChar);
+
+            //如果是字母，则直接返回
+            if (arrCN.Length == 1)
+            {
+                CnChar = CnChar.ToUpper();
+            }
+            else
+            {
+                int area = (short)arrCN[0];
+                int pos = (short)arrCN[1];
+                iCnChar = (area << 8) + pos;
+
+                // iCnChar match the constant
+                string letter = "ABCDEFGHJKLMNOPQRSTWXYZ";
+                int[] areacode = { 45217, 45253, 45761, 46318, 46826, 47010, 47297, 47614,
+48119, 49062, 49324, 49896, 50371, 50614, 50622, 50906,
+51387, 51446, 52218, 52698, 52980, 53689, 54481, 55290 };
+                for (int i = 0; i < 23; i++)
+                {
+                    if (areacode[i] <= iCnChar && iCnChar < areacode[i + 1])
+                    {
+                        CnChar = letter.Substring(i, 1);
+                        break;
+                    }
+                }
+            }
+            return CnChar;
+        }
+         private string GetCode(string F_Name)
+        {
+            
+                char[] strCharArr = F_Name.ToCharArray();
+               return  GetSpellCode(strCharArr[0].ToString());
+           
+        }
+        //[Authority]
+        //用户列表
+        public ActionResult GetMpdelList(FilterUserAccount filter)
+        {
+            if (Request.IsAuthenticated)
+            {
+                int userId = CurrentUser.UserData.F_UserId;
+                Model.T_Sys_UserAccount userModel = new BLL.T_Sys_UserAccount().GetModel(userId);
+
+                DataTable dt = new DataTable();
+                string sql = " ";
+
+                if (userModel != null)
+                {
+                    if (userModel.F_RoleId == 51 || userModel.F_RoleId == 52)
+                        filter.dptid = userModel.F_DeptId;
+                }
+                if (filter.dptid > 0)
+                {
+                    Model.T_Sys_Department deptModel = new BLL.T_Sys_Department().GetModel(filter.dptid);
+                    if (deptModel != null)
+                    {
+                        sql += " and F_DeptId in ( select F_DeptId from T_Sys_Department where F_DeptCode like '%" + deptModel.F_DeptCode + "%') ";
+                    }
+                }
+                if (!string.IsNullOrWhiteSpace(filter.Key))
+                {
+                    sql = "";
+                    string str = string.Format(" and (F_UserCode like '%{0}%' or F_UserName like '%{1}%')", filter.Key, filter.Key);
+                    sql += str;
+                }
+                if (filter.type == 1)
+                {
+                    sql += "and F_RoleId=52";
+                }
+                if (filter.type == 2)
+                {
+                    sql += "and F_RoleId=53";
+                }
+                sql += "and F_See!='5'";
+                int recordCount = 0;
+                dt = BLL.PagerBLL.GetListPager(
+                                        "T_Sys_UserAccount",
+                                        "F_UserId",
+                                        "*",
+                                        sql,
+                                        "ORDER BY F_UserId desc",
+                                        filter.PageSize,
+                                        filter.PageIndex,
+                                        true,
+                                        out recordCount);
+
+                List<Model.UserAccount> modelList = new BLL.UserAccount().DataTableToList(dt);
+                var modelListOrder = modelList.OrderBy(x => x.F_UserName);
+                var obj = new
+                {
+                    rows = modelListOrder.Select(x => new
+                    {
+                        code= GetCode(x.F_UserName),
+                        F_UserId = x.F_UserId,
+                        F_UserCode = x.F_UserCode,
+                        F_ExtensionNumber = x.F_ExtensionNumber,
+                        F_UserName = x.F_UserName,
+                        F_GroupName = x.F_GroupName,
+                        F_DeptId = x.F_DeptId,
+                        F_RoleId = x.F_RoleId,
+                        F_GroupId = x.F_GroupId,
+                        F_SeatFlag = x.F_SeatFlag,
+                        F_SeatRight = x.F_SeatRight,
+                        F_SeatLevel = x.F_SeatLevel,
+                        F_SexFlag = x.F_SexFlag,
+                        F_RemindFlag = x.F_RemindFlag,
+                        F_Remark = x.F_Remark,
+                        F_Telephone = x.F_Telephone,
+                        F_Mobile = x.F_Mobile,
+                        F_HomePhone = x.F_HomePhone,
+                        F_Birthday = x.F_Birthday,
+                        F_CreateOn = x.F_CreateOn,
+                        F_CancelOn = x.F_CancelOn,
+                        F_DeleteFlag = x.F_DeleteFlag,
+                        F_APPOnFlag = x.F_APPOnFlag,
+                        F_LastActiveTime = x.F_LastActiveTime,
+                        F_See = x.F_See,
+                        F_HJType = x.F_HJType,
+                        F_PId = x.F_PId,
+                        F_TmId = x.F_TmId,
+                        F_RoleName = x.F_RoleName,
+                        F_DeptName = x.F_DeptName,
+                        F_WorkNumber = x.F_WorkNumber,
+                        F_Post = x.F_Post,
+                        //F_WXNo=x.F_WXNo,
+                        F_SeatGroup = x.F_SeartGroup
+                    }),
+                    total = recordCount
+                };
+
+                dt.Clear();
+                dt.Dispose();
+                return Content(obj.ToJson());
+                //   return ;
+            }
+            return NoToken("未知错误，请重新登录");
+        }
         //[Authority]
         //用户列表
         public ActionResult GetList(FilterUserAccount filter)
@@ -196,6 +344,23 @@ namespace CallCenterApi.Interface.Controllers
             }
             return NoToken("未知错误，请重新登录");
         }
+        public int Getcode()
+        {
+
+            int UserCode = 0;
+            string strSql = "select Max(F_UserCode) F_UserCode from T_Sys_UserAccount ";
+            object ob = DbHelperSQL.GetSingle(strSql.ToString());
+            if (ob == null)
+            {
+                UserCode = 0;
+            }
+            else
+            {
+                UserCode = Convert.ToInt32(ob);
+            }
+            return UserCode + 1;
+
+        }
         //[Authority]
         //获取用户信息
         public ActionResult GetUser(int userId = 0, string userCode = "")
@@ -224,6 +389,7 @@ namespace CallCenterApi.Interface.Controllers
                     F_UserCode = userModel.F_UserCode,
                     F_ExtensionNumber = userModel.F_ExtensionNumber,
                     F_UserName = userModel.F_UserName,
+                    F_Password = userModel.F_Password ,
                     F_DeptId = userModel.F_DeptId,
                     F_RoleId = userModel.F_RoleId,
                     F_GroupId = userModel.F_GroupId,
@@ -265,9 +431,11 @@ namespace CallCenterApi.Interface.Controllers
 
                 Model.T_Sys_UserAccount userAccountModel = new Model.T_Sys_UserAccount();
                 //员工工号不能重复
-                string ucode = input.Usercode.Trim();
-                if (!string.IsNullOrEmpty(ucode))
+                
+               
+                if (!string.IsNullOrEmpty(input.Usercode))
                 {
+                    string ucode = input.Usercode.Trim();
                     Model.T_Sys_UserAccount uModel = new BLL.T_Sys_UserAccount().GetModel(ucode);
                     if (uModel != null)
                     {
@@ -279,6 +447,11 @@ namespace CallCenterApi.Interface.Controllers
                         userAccountModel.F_WorkNumber = ucode;
                     }
                 }
+                else
+                {
+                    userAccountModel.F_UserCode = Getcode().ToString();
+                    userAccountModel.F_WorkNumber = Getcode().ToString();
+                }
                 if (input.Username != null)
                     userAccountModel.F_UserName = input.Username.Trim();
                 if (input.Password != null)
@@ -292,7 +465,7 @@ namespace CallCenterApi.Interface.Controllers
                 if (input.RoleId != 0)
                 {
                     userAccountModel.F_RoleId = input.RoleId;
-                    if (input.RoleId==17|| input.RoleId == 50|| input.RoleId == 49)
+                    if (input.RoleId==17|| input.RoleId == 50|| input.RoleId == 49 || input.RoleId == 65)
                     {
                         userAccountModel.F_See = "0";
                     }
@@ -308,6 +481,10 @@ namespace CallCenterApi.Interface.Controllers
                     {
                         userAccountModel.F_See = "3";
                     }
+                    else if (input.RoleId==66)
+                    {
+                        userAccountModel.F_See = "4";
+                    }
                 }
                     
                
@@ -352,11 +529,11 @@ namespace CallCenterApi.Interface.Controllers
                     //话务人员限制权限判断
                     if (sys.IsValidSeatPermission())
                     {
-                        var model = sysUserAccountBll.GetModel(int.Parse(input.Usercode));
+                        var model = sysUserAccountBll.GetModel(int.Parse(userAccountModel.F_UserCode));
                         if (model != null)
                             return Error("当前员工工号存在，请更换！");
                         if (sysUserAccountBll.Add(userAccountModel) > 0)
-                            return Success("新增成功！");
+                            return Success("新增成功！", userAccountModel);
                         else
                             return Error("新增失败！");
                     }
@@ -368,7 +545,7 @@ namespace CallCenterApi.Interface.Controllers
                 else
                 {
                     if (sysUserAccountBll.Add(userAccountModel) > 0)
-                        return Success("新增成功！");
+                        return Success("新增成功！", userAccountModel);
                     else
                         return Error("新增失败！");
                 }
@@ -413,7 +590,7 @@ namespace CallCenterApi.Interface.Controllers
                 if (input.RoleId != 0)
                 {
                     userAccountModel.F_RoleId = input.RoleId;
-                    if (input.RoleId == 17 || input.RoleId == 50 || input.RoleId == 49)
+                    if (input.RoleId == 17 || input.RoleId == 50 || input.RoleId == 49 || input.RoleId == 65)
                     {
                         userAccountModel.F_See = "0";
                     }
@@ -429,6 +606,10 @@ namespace CallCenterApi.Interface.Controllers
                     {
                         userAccountModel.F_See = "3";
                     }
+                    else if (input.RoleId == 66)
+                    {
+                        userAccountModel.F_See = "4";
+                    }
                 }
                    if (input.Pid!=0)
                     userAccountModel.F_PId  = input.Pid;

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/customer/CustomerController.cs

@@ -136,6 +136,7 @@ namespace CallCenterApi.Interface.Controllers.customer
                     {
                         return Error("导出失败");
                     }
+
                 }
              
                 int recordCount = 0;
@@ -283,13 +284,13 @@ namespace CallCenterApi.Interface.Controllers.customer
                 {
                     string sql = "  F_Phone = '" + tel + "' and F_IsDelete=0";
 
-                  //  if (userModel.rolecode != "XTGLY")
-                  //  {
-                     //   sql += " and F_GroupCode = '" + userModel.groupcode + "' ";
-                //    }
-
+                    //  if (userModel.rolecode != "XTGLY")
+                    //  {
+                    //   sql += " and F_GroupCode = '" + userModel.groupcode + "' ";
+                    //    }
                     var cususer = new BLL.T_Cus_Customer().GetModelList(sql).OrderByDescending(p => p.F_Id).FirstOrDefault();
                     return Success("获取成功", cususer);
+
                 }
                 else
                 {
@@ -862,6 +863,68 @@ namespace CallCenterApi.Interface.Controllers.customer
             return NoToken("未知错误，请重新登录");
         }
 
+        public ActionResult Import()
+        {
+            DataTable dt = new DataTable();
+            var depts = new BLL.T_Sys_UserAccount().GetModelList("F_See!='5'");
+           
+            #region 
+            dt.Columns.Add("工号");
+            dt.Columns.Add("姓名");
+            dt.Columns.Add("密码");
+            dt.Columns.Add("职位");
+            dt.Columns.Add("部门");
+            dt.Columns.Add("大区");
+            #endregion
+            foreach (var it in depts)
+            {
+                DataRow drNew = dt.NewRow();
+                #region 基本字段
+                drNew["工号"] = it.F_UserCode;//序号
+                drNew["姓名"] = it.F_UserName;//姓名
+                drNew["密码"] = it.F_Password;//地址
+                
+                if (it.F_DeptId>0)
+                {
+                    var dept = new BLL.T_Sys_Department().GetModel(it.F_DeptId);
+                    if (dept!=null )
+                    {
+                        drNew["部门"] = dept.F_DeptName;
+                        if (dept.F_Layer ==2)
+                        {
+                            var dept1 = new BLL.T_Sys_Department().GetModel(dept.F_ParentId );
+                            if (dept1!=null )
+                                drNew["大区"] = dept1.F_DeptName;
+
+                        }
+                    }
+                    
+
+                }
+                if (it.F_RoleId  > 0)
+                {
+                    var dept = new BLL.T_Sys_RoleInfo ().GetModel(it.F_RoleId);
+                    if (dept != null)
+                        drNew["职位"] = dept.F_RoleName ;
+                }
+
+
+
+                dt.Rows.Add(drNew);
+                #endregion
+            }
+            NPOIHelper npoi = new NPOIHelper();
+            if (npoi.ExportToExcel("用户管理", dt) == "")
+            {
+                return Success("导出成功");
+            }
+            else
+            {
+                return Error("导出失败");
+
+            }
+
+        }
 
     }
 }

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/BusinessController.cs

@@ -649,6 +649,7 @@ namespace CallCenterApi.Interface.Controllers.report
             DateTime lastmonth= time.AddMonths(-1);
             sql += " and F_CreateTime>='" + lastmonth.ToString ("yyyy-MM") +"-28" + " 00:00:00' ";
             sql += " and F_CreateTime<='" + time.ToString("yyyy-MM") + "-27" + " 23:59:59' ";
+            sql += $" and (F_Type=2 or (F_Duplicate in(2,0)and F_Type=3))";
             var modelList= new BLL.T_Bus_WorkOrder().GetModelList(sql);
             Product product = new Product();
             product.dates = new List<Date>();

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/DaysTalkTimeController.cs

@@ -20,6 +20,126 @@ namespace CallCenterApi.Interface.Controllers.report
                 String[] str = { "日期", "呼入次数", "呼入时长", "呼出次数", "呼出时长", "呼出未接通次数", "振铃时长", "通话总时长", "平均通话时长" };
             return Success("获取日通话时长统计表头成功", str);
         }
+        public ActionResult GetDaysTalkCall(string stime, string endtime)
+        {
+            if (Request.IsAuthenticated)
+            {
+                DataTable dtNew = new DataTable();
+                #region 编辑表头
+                DataColumn dc1 = new DataColumn("日期", Type.GetType("System.String"));
+                DataColumn dc2 = new DataColumn("呼入次数", Type.GetType("System.String"));
+                DataColumn dc3 = new DataColumn("呼入时长", Type.GetType("System.String"));
+                DataColumn dc4 = new DataColumn("呼出次数", Type.GetType("System.String"));
+                DataColumn dc5 = new DataColumn("呼出时长", Type.GetType("System.String"));
+                DataColumn dc6 = new DataColumn("呼出未接通次数", Type.GetType("System.String"));
+                DataColumn dc7 = new DataColumn("振铃时长", Type.GetType("System.String"));
+                DataColumn dc8 = new DataColumn("通话总时长", Type.GetType("System.String"));
+                DataColumn dc9 = new DataColumn("平均通话总时长", Type.GetType("System.String"));
+                DataColumn dc10 = new DataColumn("坐席", Type.GetType("System.String"));
+                dtNew.Columns.Add(dc10);
+                dtNew.Columns.Add(dc1);
+                dtNew.Columns.Add(dc2);
+                dtNew.Columns.Add(dc3);
+                dtNew.Columns.Add(dc4);
+                dtNew.Columns.Add(dc5);
+                dtNew.Columns.Add(dc6);
+                dtNew.Columns.Add(dc7);
+                dtNew.Columns.Add(dc8);
+                dtNew.Columns.Add(dc9);
+                #endregion
+                int userId = CurrentUser.UserData.F_UserId;
+                if (string.IsNullOrEmpty(stime))
+                    stime = DateTime.Now.ToString("yyyy-MM-dd");
+                if (string.IsNullOrEmpty(endtime))
+                    endtime = DateTime.Now.ToString("yyyy-MM-dd");
+
+                //  int callConnectCount = dt.Select("begintime >='" + t.ToString() + "' and begintime<'" + t.AddDays(1).ToString() + "' and CallState=1").Length;
+                //   int callLossCount = dt.Select("begintime >='" + t.ToString() + "' and begintime<'" + t.AddDays(1).ToString() + "' and CallState=0 and dealtype=5").Length;
+                Model.T_Sys_UserAccount userModel = new BLL.T_Sys_UserAccount().GetModel(userId);
+                string sql = " f_seatflag=1 ";
+                int roleid = CurrentUser.UserData.F_RoleId;
+                int deptid = CurrentUser.UserData.F_DeptId;
+                if (roleid != 0)
+                {
+                    if (roleid != 17)
+                    {
+                        if (deptid != 0)
+                            sql += " and F_DeptId=" + deptid;
+                    }
+                }
+                if (userModel.F_SeartGroupID != 0)
+                {
+                    sql += " and F_SeartGroupID = '" + userModel.F_SeartGroupID + "' ";
+                }
+                List<Model.T_Sys_UserAccount> userSeartList = new BLL.T_Sys_UserAccount().GetModelList(sql + "and F_UserCode!='8000' " + " order by f_userid desc ");
+              //  dtNew.Columns.Add("坐席");
+                if (userSeartList != null)
+                {
+                    string[] user = new string[userSeartList.Count];
+                    for (int i = 0; i < userSeartList.Count; i++)
+                    {
+                        user[i] = userSeartList[i].F_UserName + "(" + userSeartList[i].F_UserCode + ")";
+                        DataRow drNew = dtNew.NewRow();
+                       
+                     //   dtNew = getData(stime, endtime, user[i], userModel.groupcode);
+                     //   drNew["坐席"] = user[i];
+
+                        DateTime beginTime;
+                        DateTime endTime;
+                        string where = " AND ISNULL(UserCode,'0') != '0' ";
+                        int days = DateTime.DaysInMonth(DateTime.Now.Year, DateTime.Now.Month);
+                        if (stime != null && stime != "")
+                            beginTime = DateTime.Parse(stime);
+                        else
+                            beginTime = DateTime.Parse(DateTime.Now.AddDays(-days).ToShortDateString());
+
+                        if (endtime != null && endtime != "")
+                            endTime = DateTime.Parse(endtime + " 23:59:59");
+                        else
+                            endTime = DateTime.Parse(DateTime.Now.ToShortDateString() + " 23:59:59");
+
+                        if (userSeartList[i] != null && userSeartList[i].F_UserCode  != "")
+                        {
+                            where += " and UserCode='" + userSeartList[i].F_UserCode + "'";
+                        }
+
+                        where += " and DATEDIFF(d,BeginTime,'" + beginTime.ToString("yyyy-MM-dd HH:mm:ss") + "')<=0";
+                        where += " and DATEDIFF(d,BeginTime,'" + endTime.ToString("yyyy-MM-dd HH:mm:ss") + "')>=0";
+                        DataTable dt = new BLL.T_Call_CallRecords().GetList("1=1 " + where).Tables[0];
+                        string key = beginTime.ToString("yyyyMMdd");
+                        DataRow[] drsin = dt.Select("begintime >='" + beginTime.ToString() + "' and begintime<'" + beginTime.AddDays(1).ToString() + "' and CallType=0");
+                        DataRow[] drsout = dt.Select("begintime >='" + beginTime.ToString() + "' and begintime<'" + beginTime.AddDays(1).ToString() + "' and CallType=1");
+                        DataRow[] drswout = dt.Select("begintime >='" + beginTime.ToString() + "' and begintime<'" + beginTime.AddDays(1).ToString() + "' and CallType=1 and CallState=0 ");
+                        int callincount = drsin.Length;
+                        int calloutcount = drsout.Length;
+                        int callwoutcount = drswout.Length;
+                        string thsc = gettimes(dt.Select("begintime >='" + beginTime.ToString() + "' and begintime<'" + beginTime.AddDays(1).ToString() + "' "), 0);
+                        string hrsc = gettimes(drsin, 0);
+                        string hcsc = gettimes(drsout, 0);
+                        string zlsc = gettimes(drswout, 1);
+                        drNew["日期"] = key;
+                        drNew["呼入次数"] = callincount;
+                        drNew["呼入时长"] = hrsc + "S";
+                        drNew["呼出次数"] = calloutcount;
+                        drNew["呼出时长"] = hcsc + "S";
+                        drNew["呼出未接通次数"] = callwoutcount;
+                        drNew["振铃时长"] = zlsc + "S";
+                        drNew["通话总时长"] = thsc + "S";
+                        if ((callincount + calloutcount) > 0)
+                            drNew["平均通话总时长"] = (double.Parse(thsc) / (callincount + calloutcount)).ToString("F2") + "S";
+                        else
+                            drNew["平均通话总时长"] = "0S";
+                        drNew["坐席"] = user[i];
+
+                        dtNew.Rows.Add(drNew);
+                    }
+                }
+               
+                return Success("获取成功", dtNew);
+
+            }
+            return NoToken("未知错误，请重新登录");
+        }
 
         //获取数据
         public ActionResult GetDataList(string stime, string etime,string usercode)
@@ -59,7 +179,7 @@ namespace CallCenterApi.Interface.Controllers.report
             return NoToken("未知错误，请重新登录");
         }
 
-        private DataTable getData(string stime, string etime, string usercode, string dpt)
+        private DataTable getData(string stime, string etime, string usercode, string dpt )
         {
             DataTable dtNew = new DataTable();
             #region 编辑表头

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/SwitchedlossCallController.cs

@@ -20,7 +20,91 @@ namespace CallCenterApi.Interface.Controllers.report
             String[] str = { "日期", "接通次数", "呼损次数", "接通率", "呼损率" };
             return Success("获取接通呼损统计表头成功", str);
         }
+        public ActionResult GetSwitchedlossCall(string stime, string endtime)
+        {
+            if (Request.IsAuthenticated)
+            {
+                DataTable dtNew = new DataTable();
+                int userId = CurrentUser.UserData.F_UserId;
+                if (string.IsNullOrEmpty(stime))
+                    stime = DateTime.Now.ToString("yyyy-MM-dd");
+                if (string.IsNullOrEmpty(endtime))
+                    endtime = DateTime.Now.ToString("yyyy-MM-dd");
+
+                //  int callConnectCount = dt.Select("begintime >='" + t.ToString() + "' and begintime<'" + t.AddDays(1).ToString() + "' and CallState=1").Length;
+                //   int callLossCount = dt.Select("begintime >='" + t.ToString() + "' and begintime<'" + t.AddDays(1).ToString() + "' and CallState=0 and dealtype=5").Length;
+                Model.T_Sys_UserAccount userModel = new BLL.T_Sys_UserAccount().GetModel(userId);
+                string sql = " f_seatflag=1 ";
+                int roleid = CurrentUser.UserData.F_RoleId;
+                int deptid = CurrentUser.UserData.F_DeptId;
+                if (roleid != 0)
+                {
+                    if (roleid != 17)
+                    {
+                        if (deptid != 0)
+                            sql += " and F_DeptId=" + deptid;
+                    }
+                }
+                if (userModel.F_SeartGroupID != 0)
+                {
+                    sql += " and F_SeartGroupID = '" + userModel.F_SeartGroupID + "' ";
+                }
+                var CallState = new BLL.T_Call_CallRecords().GetModelList("begintime >= '" + stime + "' and begintime < '" + endtime + "' and CallState = 1");
+                var dealtype = new BLL.T_Call_CallRecords().GetModelList("begintime >= '" + stime + "' and begintime < '" + endtime + "' and CallState=0 and dealtype=5");
+                List<Model.T_Sys_UserAccount> userSeartList = new BLL.T_Sys_UserAccount().GetModelList(sql + " order by f_userid desc ");
+                dtNew.Columns.Add("坐席");
+                dtNew.Columns.Add("接通次数");
+                dtNew.Columns.Add("呼损次数");
+                dtNew.Columns.Add("接通率");
+                dtNew.Columns.Add("呼损率");
+                if (userSeartList != null)
+                {
+                    string[] user = new string[userSeartList.Count];
+                    int[] Connect = new int[userSeartList.Count];
+                    int [] Callloss = new int[userSeartList.Count];
+                    for (int i=0;i < userSeartList.Count;i++)
+                    {
+                        user[i ] = userSeartList[i].F_UserName + "(" + userSeartList[i].F_UserCode + ")";
+                        foreach (var it in CallState)
+                        {
+                            if (it.UserCode == userSeartList[i].F_UserCode)
+                                Connect[i]++;
+                        }
+                        foreach (var it in dealtype)
+                        {
+                            if (it.UserCode == userSeartList[i].F_UserCode)
+                                Callloss[i]++;
+                        }
+                    }
+                    for (int i = 0; i < userSeartList.Count; i++)
+                    {
+                        DataRow drNew = dtNew.NewRow();
+
+                        drNew["坐席"] = user[i];
+                        drNew["接通次数"] = Connect[i];
+                        drNew["呼损次数"] = Callloss[i];
+                        int a = Connect[i] + Callloss[i];
+                        if  (a>0)
+                        {
+                            drNew["接通率"] = string.Format("{0}", Connect[i] / a);
+                            drNew["呼损率"] = string.Format("{0}", Callloss[i] / a);
+                        }
+                        else
+                        {
+                            drNew["接通率"] = string.Format("100%");
+                            drNew["呼损率"] = string.Format("100%");
+                        }
+                        
+
+                        dtNew.Rows.Add(drNew);
+                    }
+                }
+               
+                return Success ("获取成功", dtNew);
 
+            }
+            return NoToken("未知错误，请重新登录");
+        }
         //获取数据
         public ActionResult GetDataList(string stime, string endtime)
         {
@@ -32,7 +116,7 @@ namespace CallCenterApi.Interface.Controllers.report
 
                 DataTable dtNew = new DataTable();
                 dtNew = GetData(stime, endtime, userModel.groupcode);
-                return Success("获取坐席满意度评价情况报表数据成功", dtNew);
+                return Success("获取接通呼损统计情况报表数据成功", dtNew);
             }
             return NoToken("未知错误，请重新登录");
         }

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/ZuoXiManYiDuController.cs

@@ -104,6 +104,7 @@ namespace CallCenterApi.Interface.Controllers.report
             {
                 sqldtable += " and F_SeartGroupID = '" + dpt + "' ";
             }
+        
             DataTable dtable = new BLL.T_Sys_UserAccount().GetList($"F_DeleteFlag=0 {sqldtable}").Tables[0];
             int allcount = dtable.Rows.Count;
             for (int i = 0; i < allcount; i++)

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/tel/CallrecordsController.cs

@@ -88,7 +88,7 @@ namespace CallCenterApi.Interface.Controllers.tel
             DataTable dt = BLL.PagerBLL.GetListPager(
                 "T_Call_CallRecords WITH(NOLOCK) left join T_Sys_UserAccount on UserCode=F_UserCode  ",
                 "CallRecordsId",
-                "T_Call_CallRecords.*,T_Sys_UserAccount.F_UserName as UserName,T_Sys_UserAccount.F_SeartGroup,T_Sys_UserAccount.F_DeptId,(select d.f_deptName from T_Sys_UserAccount u,[dbo].[T_Sys_Department] d where u.F_DeptId=d.F_DeptId and u.F_UserCode= UserCode) AS CusDepName",
+                "T_Call_CallRecords.*,T_Sys_UserAccount.F_UserName as UserName,T_Sys_UserAccount.F_SeartGroup,T_Sys_UserAccount.F_DeptId,(select d.f_deptName from T_Sys_UserAccount u,[dbo].[T_Sys_Department] d where u.F_DeptId=d.F_DeptId and u.F_UserCode= UserCode) AS CusDepName ,(select COUNT(1) from dbo.T_Bus_WorkOrder where F_CallId = T_Call_CallRecords.CallId) as IsWorkeorder",
                 sql,
                 "ORDER BY CallRecordsId desc",
                 pagesize,

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderController.cs

@@ -78,11 +78,13 @@ namespace CallCenterApi.Interface.Controllers.workorder
         /// 获取工单列表
         /// </summary>
         /// <returns></returns>
-        public ActionResult GetList(string code, string starttime, string endtime,string duplicatetime,string endduplicatetime, string productType,string productDate, string batchNumber,string manufacturer,string problemCode,string notifications,string keywords, string dealTimely,int area = 0,int office=0,int duplicate=-1, int see = 0, int source = 0, int type = 0, int state = -1, int pageindex = 1, int pagesize = 10,int isdc=0,int istime=0 )
+        public ActionResult GetList(string code, string starttime, string endtime,string duplicatetime,string endduplicatetime, string productType,string productDate, string batchNumber,string manufacturer,string problemCode,string notifications,string keywords, string dealTimely,int CJ=0,int area = 0,int office=0,int duplicate=-1, int see = 0, int source = 0, int type = 0, int state = -1, int pageindex = 1, int pagesize = 10,int isdc=0,int istime=0 )
         {
             int userId = CurrentUser.UserData.F_UserId;
             if (userId != 0)
             {
+                Model.T_Sys_UserAccount ua = userBLL.GetModel(userId);
+                Model.T_Sys_RoleInfo ro = rolebll.GetModel(ua.F_RoleId);
                 string sql = $"  F_IsDelete=0";
                 sql += "and F_Duplicate!=5";
                 string where = "";
@@ -98,7 +100,19 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     else
                         sql += $" and F_Type=" + type;
                 }
-                    
+                if (CJ == 1)
+                {
+                    sql += "AND F_Duplicate=6";
+                    if (ro.F_RoleCode == "BSCJL" || ro.F_RoleCode == "YWY")
+                    {
+                        sql += "AND F_Notifications =" + ua.F_UserCode;
+                    }
+                    else if (ro.F_RoleCode == "ZR" || ro.F_RoleCode == "BBZY" || ro.F_RoleCode == "CJZY" || ro.F_RoleCode == "XTGLY")
+                    {
+                    }
+                    else
+                        return Error("无操作权限");
+                }
                 if (source > 0)//工单来源
                     sql += $" and F_Source=" + source;
                 if (area > 0)//大区
@@ -146,8 +160,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     sql += $"  and ( F_CusName like '%" + keywords.Trim() + "%'or F_CusPhone like '%" + keywords.Trim() + "%' ) ";
                 if (!string.IsNullOrWhiteSpace(code))//工单编号
                     sql += $" and F_WorkOrderId like '%" + code.Trim() + "%'";
-                Model.T_Sys_UserAccount ua = userBLL.GetModel(userId);
-                Model.T_Sys_RoleInfo ro = rolebll.GetModel(ua.F_RoleId);
+               
                 string uwhere = " ";
                 if (state > -1)
                 {
@@ -207,6 +220,18 @@ namespace CallCenterApi.Interface.Controllers.workorder
                             if (ro.F_RoleCode == "YWY" || ro.F_RoleCode == "QTJS")
                                 return Error("无操作权限");
                             break;
+                        case 7://抽检列表
+                            sql += "AND F_Duplicate=6";
+                            if (ro.F_RoleCode == "BSCJL" || ro.F_RoleCode == "YWY")
+                            {
+                                sql += "AND F_Notifications =" + ua.F_UserCode;
+                            }
+                            else if (ro.F_RoleCode == "ZR" || ro.F_RoleCode == "BBZY" || ro.F_RoleCode == "CJZY")
+                            {
+                            }
+                            else 
+                                return Error("无操作权限");
+                            break;
                         case 10://已完结
                             sql += "AND F_State=10";
                             sql += RetuSql(ro, see, ua);
@@ -305,7 +330,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
 
                     }
                 }
-                else  if (isdc == 2)
+                else  if (isdc == 2|| isdc == 3)
                 {
                     var depts = new BLL.T_Bus_WorkOrder().GetModelList(sql+ "order by F_Id desc");
                     #region 
@@ -325,7 +350,10 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     dt.Columns.Add("生产厂家");
                     dt.Columns.Add("问题代码");
                     dt.Columns.Add("质量问题");
+                    if (isdc == 2)
                     dt.Columns.Add("通知人");
+                    else
+                     dt.Columns.Add("处理人");
                     dt.Columns.Add("接听人");
                     dt.Columns.Add("落实情况");
                     dt.Columns.Add("处理进度");
@@ -376,15 +404,30 @@ namespace CallCenterApi.Interface.Controllers.workorder
                         drNew["生产厂家"] = it.F_Manufacturer;
                         drNew["问题代码"] = it.F_ProblemCode;
                         drNew["质量问题"] = it.F_QualityProblem;
-                        drNew["通知人"] = it.F_Notifications;
-                        if (!string .IsNullOrEmpty (it.F_Notifications))
+                        if (isdc == 2)
                         {
-                            var user = new BLL.T_Sys_UserAccount().GetModel(it.F_Notifications);
-                            if (user!=null )
+                            drNew["通知人"] = it.F_Notifications;
+                            if (!string.IsNullOrEmpty(it.F_Notifications))
                             {
-                                drNew["通知人"] = user.F_UserName ;
+                                var user = new BLL.T_Sys_UserAccount().GetModel(it.F_Notifications);
+                                if (user != null)
+                                {
+                                    drNew["通知人"] = user.F_UserName;
+                                }
+
+                            }
+                        }
+                        else
+                        {
+                            drNew["处理人"] = it.F_DealUser;
+                            if (!string.IsNullOrEmpty(it.F_DealUser))
+                            {
+                                var user = new BLL.T_Sys_UserAccount().GetModel(it.F_DealUser);
+                                if (user != null)
+                                {
+                                    drNew["处理人"] = user.F_UserName;
+                                }
                             }
-                           
                         }
                         drNew["接听人"] = it.F_ReceivingPerson;
                         if (!string.IsNullOrEmpty(it.F_ReceivingPerson))
@@ -478,7 +521,110 @@ namespace CallCenterApi.Interface.Controllers.workorder
             #endregion
 
         }
-    
+       
+        public DataTable GetFileData(string ids, string prefix)
+        {
+            DataTable dt = new DataTable();
+            if (!string.IsNullOrEmpty(ids))
+            {
+                dt = DbHelperSQL.Query("select * from T_Sys_Accessories where F_Id in (" + ids + ")").Tables[0];
+                foreach (DataRow dr in dt.Rows)
+                {
+                    dr["F_Url"] = prefix + dr["F_Url"].ToString();
+                }
+            }
+            return dt;
+        }
+        public ActionResult GetRepeatWorker(string tel)
+        {
+            var model = new BLL.T_Bus_WorkOrder().GetModelList("F_IsDelete=0 and F_CusPhone='" + tel + "' order by  F_CreateTime desc").FirstOrDefault();
+            var list = new List<Model.T_Bus_WorkOrder>();
+            if (model != null)
+            {
+                list.Add(model);
+                var itemlasts = itembll.GetModelList("  F_WoID=" + +model.F_Id + " ");
+                var configfj = new BLL.T_Sys_SystemConfig().GetModelList(" F_ParamCode='FileUrlPath' ").FirstOrDefault();
+                var FileUrl = GetFileData(model.F_DealFile.ToString(), configfj.F_ParamValue);
+                if (list.Count > 0)
+                {
+                    List<WorkOrderInput> Input = modeltooip(list);
+                    if (Input != null)
+                    {
+                        var obj = new
+                        {
+                            state = "success",
+                            message = "成功",
+                            rows = Input,
+                            FileUrl = FileUrl,
+                            itemlasts,
+                        };
+                        return Content(obj.ToJson());
+                    }
+                    else
+                    {
+                        return Error("没有查询到此工单");
+                    }
+                }
+                else
+                    return Error("没有查询到此工单");
+            }
+            return null;
+        }
+        /// <summary>
+        /// 查询工单详情
+        /// </summary>
+        public ActionResult GetCallidDetails(string  callid)
+        {
+            int userId = CurrentUser.UserData.F_UserId;
+            if (userId != 0)
+            {
+                Model.T_Sys_UserAccount ua = userBLL.GetModel(userId);
+
+                if (string .IsNullOrEmpty (callid))
+                {
+                    return Error("请输入正确的id");
+                }
+                var list = new List<Model.T_Bus_WorkOrder>();
+                var model = new BLL.T_Bus_WorkOrder().GetModelList("F_IsDelete=0 and F_CallId='" + callid + "'").FirstOrDefault();
+                if (model != null)
+                {
+                    list.Add(model);
+                    var itemlasts = itembll.GetModelList("  F_WoID=" + +model.F_Id + "and  F_OptType !=12 ");
+                    var configfj = new BLL.T_Sys_SystemConfig().GetModelList(" F_ParamCode='FileUrlPath' ").FirstOrDefault();
+                    var FileUrl = GetFileData(model.F_DealFile.ToString(), configfj.F_ParamValue);
+                    if (list.Count > 0)
+                    {
+                        List<WorkOrderInput> Input = modeltooip(list);
+                        if (Input != null)
+                        {
+                            var obj = new
+                            {
+                                state = "success",
+                                message = "成功",
+                                rows = Input,
+                                FileUrl = FileUrl,
+                                itemlasts,
+                            };
+                            return Content(obj.ToJson());
+                        }
+                        else
+                        {
+                            return Error("没有查询到此工单");
+                        }
+                    }
+                    else
+                        return Error("没有查询到此工单");
+                }
+                else
+                    return Error("没有查询到此工单");
+
+            }
+            else
+            {
+                return Error("无操作权限！");
+            }
+        }
+       
         /// <summary>
         /// 查询工单详情
         /// </summary>
@@ -487,7 +633,6 @@ namespace CallCenterApi.Interface.Controllers.workorder
             int userId = CurrentUser.UserData.F_UserId;
             if (userId != 0)
             {
-                DataTable FileUrl = new DataTable();
                 Model.T_Sys_UserAccount ua = userBLL.GetModel(userId);
 
                 if (id <= 0)
@@ -498,7 +643,9 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 var model = workorderBLL.GetModel(id);
                 if (model != null)
                     list.Add(model);
-                var itemlasts = itembll.GetModelList("  F_WoID=" + +id + " ");
+                var itemlasts = itembll.GetModelList("  F_WoID=" + +id + "and  F_OptType !=12 ");
+                var configfj = new BLL.T_Sys_SystemConfig().GetModelList(" F_ParamCode='FileUrlPath' ").FirstOrDefault();
+                var FileUrl = GetFileData(model.F_DealFile.ToString(), configfj.F_ParamValue);
                 if (list.Count > 0)
                 {
                     List<WorkOrderInput> Input = modeltooip(list);
@@ -509,6 +656,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                             state = "success",
                             message = "成功",
                             rows = Input,
+                            FileUrl = FileUrl,
                             itemlasts,
                         };
                         return Content(obj.ToJson());
@@ -532,6 +680,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
             List<WorkOrderInput> Input = new List<WorkOrderInput>();
             foreach (var it in modlelist)
             {
+               
                 WorkOrderInput model = new WorkOrderInput();
                 model.F_Id = it.F_Id;//id
                 model.F_WorkOrderId = it.F_WorkOrderId;//工单编号
@@ -580,7 +729,8 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 model.F_Manufacturer = it.F_Manufacturer;//生产厂家
                 model.F_ProblemCode = it.F_ProblemCode;//问题代码
                 model.F_QualityProblem = it.F_QualityProblem;//质量问题
-
+                model.F_IsReduction = it.F_IsReduction;
+                model.F_CallId  = it.F_CallId;//通话记录id
                 model.F_Notifications = it.F_Notifications;//通知人
                 if (!string .IsNullOrEmpty (it.F_Notifications))
                 {
@@ -604,7 +754,14 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 model.F_Duplicate = it.F_Duplicate;//重复工单0未重复1重复
                 model.F_Content = it.F_Content;//备注
                 model.F_DealResult = it.F_DealResult;//处理结果
-                model.F_DealUser = it.F_DealUser;//处理人
+                if (!string.IsNullOrEmpty(it.F_DealUser))
+                {
+                    var user = new BLL.T_Sys_UserAccount().GetModel(it.F_DealUser);
+                    if (user != null)
+                    {
+                        model.F_DealUser = user.F_UserName; ;//处理人
+                    }
+                }
                 model.F_DealTime = it.F_DealTime;//处理时间
                 model.F_Returnnote = it.F_Returnnote;//退回说明
                 Input.Add(model);
@@ -711,8 +868,8 @@ namespace CallCenterApi.Interface.Controllers.workorder
             {
                 if (see != 0)
                 {
-                    if (HandleUser(ua)!="")
-                    sql += "AND F_Largeareaid in (" + HandleUser(ua) + ")";
+                    if (HandleUser(ua) != "")
+                        sql += "AND F_Largeareaid in (" + HandleUser(ua) + ")";
                 }
 
             }
@@ -730,6 +887,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
             }
             return sql;
         }
+       
         /// <summary>
         /// 获取处理专员下的大区人员
         /// </summary>
@@ -791,7 +949,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 string msg = "";
                 if (id <= 0)
                     return Error("请输入正确的id");
-                sql += " and  F_WoID=" + id ;
+                sql += " and  F_WoID=" + id+ "and  F_OptType !=12";
                 int recordCount = 0;
                 if (!string.IsNullOrWhiteSpace(sql))
                 {
@@ -840,6 +998,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
             {
                 int userId = CurrentUser.UserData.F_UserId;
                 Model.T_Sys_UserAccount userModel = userBLL.GetModel(userId);
+                Model.T_Sys_RoleInfo ro = rolebll.GetModel(userModel.F_RoleId);
                 if (!(input.F_Type > 0 && input.F_Type < 4))
                     return Error("工单类型错误！");
                 if (string.IsNullOrEmpty(input.F_CusName))
@@ -869,6 +1028,14 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     }
                 }
                 var model = new Model.T_Bus_WorkOrder();
+                if (ro .F_RoleCode == "CJZY")
+                {
+                    input.F_Duplicate = 6;
+                }
+                else
+                {
+                    input.F_Duplicate = 0;
+                }
                 model = inputtoobj(model, input, 0);
             
                 int n = workorderBLL.Add(model);
@@ -899,6 +1066,144 @@ namespace CallCenterApi.Interface.Controllers.workorder
             return NoToken("未知错误，请重新登录");
         }
         /// <summary>
+        /// 修改提交工单
+        /// </summary>
+        /// <param name="input"></param>
+        /// <returns></returns>
+        public ActionResult Update(WorkOrderInput input)
+        {
+            if (Request.IsAuthenticated)
+            {
+               
+                int userId = CurrentUser.UserData.F_UserId;
+                Model.T_Sys_UserAccount userModel = userBLL.GetModel(userId);
+                if (input.F_Id <= 0)
+                    return Error("参数错误！");
+                if (!(input.F_Type > 0 && input.F_Type < 4))
+                    return Error("工单类型错误！");
+                if (string.IsNullOrEmpty(input.F_CusName))
+                    return Error("请输入来电人姓名！");
+                if (string.IsNullOrEmpty(input.F_CusPhone))
+                    return Error("请输入来电人电话！");
+                if (!string.IsNullOrEmpty(input.F_ProductDate))
+                {
+                    try
+                    {
+                        string result = input.F_ProductDate.Replace(".", "");
+                        var pronos = DateTime.ParseExact(result, "yyyyMMdd", null).ToString("yyyy-MM-dd");
+                        var protime = Convert.ToDateTime(pronos);
+                        if (DateTime.Parse(pronos) > DateTime.Now)
+                        {
+                            return Error("生产日期不能大于当前时间！");
+                        }
+                    }
+                    catch
+                    {
+                        return Error("生产日期格式错误！");
+                    }
+                }
+                var model = workorderBLL.GetModel(input.F_Id);
+                if (model == null)
+                    return Error("查询不到此工单！");
+                input .F_Duplicate= model.F_Type;
+                input.F_Type = 3;
+                model = inputtoobj(model, input, 1);
+                bool n = workorderBLL.Update(model);
+                if (n)
+                {
+                    var deptmodel = departmentBLL.GetModel(userModel.F_DeptId);
+                    string deptname = "";
+                    if (deptmodel != null)
+                        deptname = deptmodel.F_DeptName;
+
+                    AddLog(model.F_Id, int.Parse(model.F_State.ToString()), deptname + userModel.F_UserName + "修改工单", 0, 0, "", 0, userModel, 1);
+                    AddLog(model.F_Id, int.Parse(model.F_State.ToString()), input .F_Content, 0, 12, input .F_CallId  , 0, userModel, 1);
+                   
+                    return Success("修改成功！");
+
+                }
+                else
+                    return Error("修改失败！");
+            }
+            return NoToken("未知错误，请重新登录");
+        }
+        private class workordercall
+        {
+           
+            public Model.T_Call_CallRecords CallRecords;
+            public string F_Remark;
+            public string CusDepName;
+        }
+        public ActionResult GetCallRecords(int id)
+        {
+            int userId = CurrentUser.UserData.F_UserId;
+            if (userId != 0)
+            {
+                DataTable dt = new DataTable();
+                string sql = "";
+                string msg = "";
+                if (id <= 0)
+                    return Error("请输入正确的id");
+                sql += " and  F_WoID=" + id + "and  F_OptType =12";
+                int recordCount = 0;
+
+                var modellist = new BLL.T_Wo_WorkOrderItem_New().GetModelList("F_WoID=" + id + "and  F_OptType =12");
+                List<workordercall> calls = new List<workordercall>();
+                if (modellist != null)
+                {
+                    foreach (var it in modellist)
+                    {
+                        workordercall workordercalls = new workordercall();
+                        if (!string.IsNullOrEmpty(it.F_NextUser))
+                        {
+                            var callrecords = new BLL.T_Call_CallRecords().GetModel(it.F_NextUser);
+                            if (callrecords != null)
+                            {
+                                workordercalls.CallRecords = callrecords;
+                            }
+
+                        }
+                        workordercalls.F_Remark = it.F_OptContent;
+                        calls.Add(workordercalls);
+                    }
+                }
+                else
+                {
+                    return Success("暂无工单记录"); ;
+                }
+                var obj = new
+                {
+                    rows = calls.Select(x => new
+                    {
+                        CallNumber = x.CallRecords.CallNumber,
+                        FilePath = x.CallRecords.FilePath,
+                        CallType = x.CallRecords.CallType,
+                        DealType = x.CallRecords.DealType,
+
+                        CallState = x.CallRecords.CallState,
+                        UserCode = x.CallRecords.UserCode,
+                        UserName = x.CallRecords.UserName,
+                        BeginTime = x.CallRecords.BeginTime,
+                        TalkStartTime = x.CallRecords.TalkStartTime,
+                        TalkEndTime = x.CallRecords.TalkEndTime,
+                        TalkLongTime = x.CallRecords.TalkLongTime,
+                        F_OptContent = x.F_Remark
+
+                    }),
+                    total = calls.Count
+                };
+
+                return Content(obj.ToJson());
+            }
+      
+            
+            {
+                return Error("无操作权限！");
+            }
+           
+        }
+
+        /// <summary>
         /// 修改工单
         /// </summary>
         /// <param name="input"></param>
@@ -937,6 +1242,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 var model = workorderBLL.GetModel(input.F_Id);
                 if (model == null)
                     return Error("查询不到此工单！");
+                    input.F_Duplicate = model .F_Duplicate;
                 model = inputtoobj(model, input, 1);
                 bool n = workorderBLL.Update(model);
                 if (n)
@@ -1127,7 +1433,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
         /// </summary>
         /// <returns></returns>
         [Authority]
-        public ActionResult DealWorkOrder(int id, string cont, int isover = 0)
+        public ActionResult DealWorkOrder(int id, string F_Files, string cont, int isover = 0)
         {
             if (Request.IsAuthenticated)
             {
@@ -1140,7 +1446,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                         Model.T_Bus_WorkOrder model = workorderBLL.GetModel(id);
                         if (model != null)
                         {
-                            var res = DealWO(ua, model, cont, isover);
+                            var res = DealWO(ua, model, cont, F_Files, isover);
                             if (res)
                                 return Success("处理成功");
                             else
@@ -1258,6 +1564,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
             {
                 model.F_Officeid = F_Officeid;
                 model.F_Largeareaid = F_Largeareaid;
+                model.F_Notifications = creatuser;//通知人
                 model.F_State = wostate;
                 if (!string.IsNullOrEmpty(model.F_Returnnote))
                     model.F_Returnnote += "," + cont;
@@ -1274,7 +1581,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
         /// <summary>
         /// 处理工单
         /// </summary>
-        public bool DealWO(Model.T_Sys_UserAccount nowUser, Model.T_Bus_WorkOrder model, string cont, int isover = 0)
+        public bool DealWO(Model.T_Sys_UserAccount nowUser, Model.T_Bus_WorkOrder model, string cont, string F_Files, int isover = 0)
         {
             #region 工单处理
             var opt = "处理";
@@ -1314,6 +1621,13 @@ namespace CallCenterApi.Interface.Controllers.workorder
             {
                 #region 处理工单
                 model.F_State = wostate;
+                if (!string.IsNullOrEmpty(F_Files))
+                {
+                    if (!string.IsNullOrEmpty(model.F_DealFile))
+                        model.F_DealFile = model.F_DealFile + "," + F_Files;
+                    else
+                        model.F_DealFile = F_Files;
+                }
                 //处理内容
                 if (!string.IsNullOrEmpty(model.F_DealResult))
                     model.F_DealResult +="；" +cont ;
@@ -1329,6 +1643,41 @@ namespace CallCenterApi.Interface.Controllers.workorder
             #endregion
         }
         /// <summary>
+        /// 减免工单
+        /// </summary>
+        /// <param name="orderid"></param>
+        /// <param name="cont"></param>
+        /// <returns></returns>
+        public ActionResult Reduction(int id, int IsReduction=0)
+        {
+            if (Request.IsAuthenticated)
+            {
+                int userId = CurrentUser.UserData.F_UserId;
+                if (userId != 0)
+                {
+                    Model.T_Sys_UserAccount ua = userBLL.GetModel(userId);
+                    if (ua != null)
+                    {
+                        Model.T_Bus_WorkOrder model = workorderBLL.GetModel(id);
+                        //验证信息 
+                        if (model != null)
+                        {
+                            if (IsReduction > 0)
+                                model.F_IsReduction = 1;
+                            var res = new BLL.T_Bus_WorkOrder().Update(model);
+                            if (res)
+                                return Success("减免成功");
+                            else
+                                return Error("减免失败！");
+                        }
+                        return Error("工单不存在");
+                    }
+                }
+                return Error("无操作权限");
+            }
+            return NoToken("未知错误，请重新登录");
+        }
+        /// <summary>
         /// 标记工单
         /// </summary>
         /// <param name="orderid"></param>
@@ -1406,9 +1755,20 @@ namespace CallCenterApi.Interface.Controllers.workorder
             model.F_BatchNumber = input.F_BatchNumber;//产品编码
             model.F_Manufacturer = input.F_Manufacturer;//生产厂家
             model.F_ProblemCode = input.F_ProblemCode;//问题代码
+           
+            if (!string .IsNullOrEmpty (input.F_CallId ))
+            {
+                model.F_CallId = input.F_CallId;//通话记录id
+                //var modelRecord = new BLL.T_Call_CallRecords().GetModel(input.F_CallId);
+                //if (modelRecord != null)
+                //    modelRecord.IsExitWorkOrder = true;
+                //new BLL.T_Call_CallRecords().Update(modelRecord);
+            }
+            else
+                model.F_CallId = model.F_CallId;//通话记录id
             model.F_QualityProblem = input.F_QualityProblem;//质量问题
         //    model.F_ImplementationSituation = input.F_ImplementationSituation;//落实情况
-            model.F_Duplicate = 0;//是否重复工单0否1是
+            model.F_Duplicate = input.F_Duplicate;//是否重复工单0否1是
             model.F_Content = input.F_Content;//备注
             #endregion
             if (type == 1)
@@ -1422,6 +1782,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 model.F_ReceivingPerson = model.F_ReceivingPerson;//接听人
                 model.F_Notifications = model.F_Notifications;//通知人
                 model.F_Returnnote = model.F_Returnnote;//通知人
+                model.F_IsReduction = model.F_IsReduction;
             }
             else
             {
@@ -1429,6 +1790,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 model.F_Office = input.F_Office;//办事处
                 model.F_ReceivingPerson = usercode;//接听人
                 model.F_State = 0;//0
+                model.F_IsReduction =0;
                 model.F_CreateUser = usercode;
                 model.F_CreateTime = DateTime.Now;//投诉时间
                 string strendtime = DateTime.Now.ToString("yyyy-MM") + "-01 00:00:00";

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Models/Input/WorkOrderInput.cs

@@ -7,6 +7,10 @@ namespace CallCenterApi.Interface.Models.Input
 {
     public class WorkOrderInput
     {
+        public int F_IsReduction
+        {
+            get; set;
+        }
         /// <summary>
         /// 
         /// </summary>

codegit/CallCenterApi/CallCenterApi.Model/T_Bus_WorkOrder.cs

@@ -36,7 +36,7 @@ namespace CallCenterApi.Model
         private string _f_dealresult;
         private string _f_dealdes;
         private string _f_dealfile;
-        private string  _f_dealtimely;
+        private string _f_dealtimely;
         private string _f_dealuser;
         private DateTime? _f_dealtime;
         private string _f_createuser;
@@ -59,6 +59,15 @@ namespace CallCenterApi.Model
         private int _f_officeid;
         private int _f_distribution;
         private string _f_reason;
+        private int _f_isreduction;
+        /// <summary>
+        /// 是否减免0否1是
+        /// </summary>
+        public int F_IsReduction
+        {
+            set { _f_isreduction = value; }
+            get { return _f_isreduction; }
+        }
         /// <summary>
         /// 
         /// </summary>