大区表，售后APP进度表

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/AddressBookController.cs

@@ -121,13 +121,6 @@ namespace CallCenterApi.Interface.Controllers
                 model.F_Telephone = it.F_Telephone;
                 model.F_Mobile = it.F_Mobile;
                 model.F_ElseMobile = it.F_ElseMobile;
-                if (it.F_PositionId  > 0)
-                {
-                    Model.T_Sys_RoleInfo t_Sys_RoleInfo   = new BLL.T_Sys_RoleInfo().GetModel(it.F_PositionId);
-                    if (t_Sys_RoleInfo != null)
-                        model.F_Position = t_Sys_RoleInfo.F_RoleName ;
-                }
-                else
                 model.F_Position = it.F_Position;
                 model.F_Note = it.F_Note;
                 if (it.F_DepartmentId >0 )

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/BusinessController.cs

@@ -72,6 +72,379 @@ namespace CallCenterApi.Interface.Controllers.report
 
             }
         }
+
+        public ActionResult AreaComplaint(string stime="", string endtime = "", int isdc=0)
+        {
+          List <Complaint>   complaintlist = new List<Complaint>();
+            DateTime strattime,enddatetime ;
+            string where = "F_IsDelete = 0 and F_Area is not null and (F_Type=2 or (F_Duplicate in(2,0)and F_Type=3))";
+            if (stime=="")
+            {
+                strattime = DateTime.Now.AddDays(-6);
+                where += " and datediff(day,F_CreateTime,'" + strattime.ToString("yyyy-MM-dd") + "')<=0 ";
+            }
+            else
+            {
+                strattime = DateTime.Parse(stime);
+                where += " and datediff(day,F_CreateTime,'" + stime + "')<=0 ";
+            }
+            if (endtime=="")
+            {
+                enddatetime = DateTime.Now;
+                where += " and datediff(day,F_CreateTime,'" + DateTime.Now.ToString("yyyy-MM-dd") + "')>=0 ";
+            }
+            else
+            {
+                enddatetime = DateTime.Parse(endtime);
+                where += " and datediff(day,F_CreateTime,'" + endtime + "')>=0 ";
+            }
+            var workoeder = new BLL.T_Bus_WorkOrder().GetModelList(where);
+            var Area = new BLL.T_Sys_Department().GetModelList("isnull(F_ParentId, 1) = 1 and F_State = 1 and F_Layer = 1");
+            float max = 0; float min = 0;
+            string maxarea = "", minarea="";
+            Complaint complaints = new Complaint();
+            complaints.serialnumbe = 20;
+            complaints.area = "合计";
+            float Distributionrate = 0;
+            float  documentary = 0;
+            if (workoeder!=null )
+            {
+                for (int i=0;i < Area.Count;i ++ )
+                {
+                    Complaint complaint = new Complaint();
+                    complaint.serialnumbe = i + 1;//序号
+                    complaint.area = Area[i].F_DeptName;//大区
+                    var group = workoeder.Where(p => p.F_Area == Area[i].F_DeptId.ToString()) ;//投诉总量
+                    complaint.complaintnumber = group.Count();
+                 
+
+                    complaint.assignmentnumber= group.Where(p => p.F_State  ==1 || p.F_State == 5).Count ();//待分派
+                    complaints.assignmentnumber += complaint.assignmentnumber;
+                    float a = 0;int c = 0;
+                    for (DateTime dt = strattime; dt <= enddatetime; dt = dt.AddDays (1))
+                      {
+                        c++;
+
+                      var daycount= group.Where(p => (p.F_TobeallocatedTime< dt.AddDays (1)&&( p .F_AssignmenttIime>= dt || p.F_AssignmenttIime==null) )
+                            ).Count();
+
+                        var today= group.Where(p => p.F_AssignmenttIime >= dt && p.F_AssignmenttIime < dt.AddDays(1)
+                            ).Count();
+
+                        if (daycount > 0)
+                            a += today / daycount;//当日分派率
+                        else
+                            a += 1;
+                      }
+                    complaint.assignmentrate = string.Format("{0:f2}%", a / c * 100);
+                    Distributionrate += a / c;
+                    complaint.pendingnumber = group.Where(p => p.F_State == 3).Count();//待处理
+                    complaints.pendingnumber += complaint.pendingnumber;
+                    complaint.processingnumber = group.Where(p => p.F_State == 4).Count();//处理中
+                    if (complaint.complaintnumber > 0)
+                        complaint.processingnumberrate = string.Format("{0:f2}%", complaint.processingnumber /(float ) complaint.complaintnumber * 100);//
+                    else
+                        complaint.processingnumberrate = "100%";
+
+                    complaints.processingnumber += complaint.processingnumber;
+                    complaint.processednumber = group.Where(p => p.F_State == 10).Count();//已处理
+                 
+                    complaints.processednumber += complaint.processednumber;
+                    float d = 0;
+                    if (complaint.complaintnumber > 0)
+                    {
+                        d = complaint.processednumber / (float)complaint.complaintnumber;
+                        complaint.processedrate = string.Format("{0:f2}%", complaint.processednumber / (float)complaint.complaintnumber * 100);//处理率
+                    }
+                    else
+                    {
+                        d = 1;
+                        complaint.processedrate = "100%";
+                    }
+                    if (i == 0)
+                    {
+                        min = d;
+                        max = d;
+                        maxarea = Area[i].F_DeptName;
+                        minarea = Area[i].F_DeptName;
+                    }
+                    else
+                    {
+                        if (d > max)
+                        {
+                            max = d;
+                            maxarea = Area[i].F_DeptName ;
+                        }
+                        if (d < min)
+                        {
+                            min = d;
+                            minarea = Area[i].F_DeptName;
+                        }
+                    }
+
+                    int reminder= group.Where(p => p.F_DealType == 1 ).Count();//催单数量
+                    documentary += reminder;
+                    int perfect= group.Where(p => p.F_DealState == 1).Count();//完善数量
+                    documentary += perfect;
+                    int total = reminder + perfect;
+                    if (group.Count()>0)
+                        complaint.documentaryrate = string.Format("{0:f2}%", total / (float)group.Count() * 100);//跟单率
+                    else
+                        complaint.documentaryrate = "100%";
+                    complaintlist.Add(complaint);
+                }
+                complaints.complaintnumber = workoeder.Count();
+                if (Area.Count>0)
+                complaints.assignmentrate = string.Format("{0:f2}%", Distributionrate / Area.Count  * 100); //当日分派率
+                else
+                    complaints.assignmentrate = "100%";
+                if (complaints.complaintnumber > 0)
+                    complaints.processedrate = string.Format("{0:f2}%", complaints.processednumber/(float )complaints.complaintnumber * 100);//处理率
+                else
+                    complaints.processedrate = "100%";
+                if (complaints.complaintnumber > 0)
+                    complaints.documentaryrate = string.Format("{0:f2}%", documentary / complaints.complaintnumber * 100);//跟单率
+                else
+                    complaints.documentaryrate = "100%";
+                if (complaints.complaintnumber > 0)
+                    complaints.processingnumberrate = string.Format("{0:f2}%", complaints.processingnumber / (float)complaints.complaintnumber * 100);//
+                else
+                    complaints.processingnumberrate = "100%";
+                complaintlist.Add(complaints);
+               
+                if (isdc>0)
+                {
+                    NPOIHelper npoi = new NPOIHelper();
+                    if (npoi.Complainthandling(strattime, enddatetime, complaintlist, maxarea,minarea ) == "")
+                    {
+                        return Success("导出成功");
+                    }
+                    else
+                    {
+                        return Error("导出失败");
+                    }
+                }
+                else
+                {
+                    var obj = new
+                    {
+                        complaintlist,
+                        maxarea,
+                        minarea,
+                    };
+                    return Success("获取成功", obj.ToJson ());
+                }
+                
+            }
+            else
+            {
+                return Success("暂无数据");
+            }
+
+        }
+        public ActionResult Afterprogress(string stime = "", string endtime = "", int isdc = 0)
+        {
+            List<Aftersale> aftersalelist = new List<Aftersale>();
+            DateTime strattime, enddatetime;
+            string where = "F_IsDelete = 0 and F_Area is not null and (F_Type=2 or (F_Duplicate in(2,0)and F_Type=3))";
+            if (stime == "")
+            {
+                strattime =DateTime .Parse ( DateTime.Now.AddMonths (-1).ToString ("yyyy-MM-28"));
+                where += " and datediff(day,F_CreateTime,'" + strattime.ToString("yyyy-MM-dd") + "')<=0 ";
+            }
+            else
+            {
+                strattime = DateTime.Parse(stime);
+                where += " and datediff(day,F_CreateTime,'" + stime + "')<=0 ";
+            }
+            if (endtime == "")
+            {
+                enddatetime = DateTime.Parse(DateTime.Now.ToString("yyyy-MM-27"));
+                where += " and datediff(day,F_CreateTime,'" + DateTime.Now.ToString("yyyy-MM-dd") + "')>=0 ";
+            }
+            else
+            {
+                enddatetime = DateTime.Parse(endtime);
+                where += " and datediff(day,F_CreateTime,'" + endtime + "')>=0 ";
+            }
+            var workoeder = new BLL.T_Bus_WorkOrder().GetModelList(where);
+            var Area = new BLL.T_Sys_Department().GetModelList("isnull(F_ParentId, 1) = 1 and F_State = 1 and F_Layer = 1");
+            float max = 0; float min = 0;
+            string maxarea = "", minarea = "";
+            Aftersale complaints = new Aftersale();
+            complaints.serialnumbe = "合计";
+            complaints.area = "";
+            if (workoeder != null)
+            {
+                for (int i = 0; i < Area.Count; i++)
+                {
+                    Aftersale aftersale = new Aftersale();
+                    aftersale.serialnumbe = i + 1+"";//序号
+                    aftersale.area = Area[i].F_DeptName;//大区
+                    var group = workoeder.Where(p => p.F_Area == Area[i].F_DeptId.ToString());//投诉总量
+                    aftersale.total = group.Count();
+
+                    aftersale.assignmentnumber = group.Where(p => p.F_State == 3 || p.F_State == 4 || p.F_State == 10).Count();//分派投诉
+                    if (aftersale.total > 0)
+                        aftersale.assignmentrate = string.Format("{0:f2}%",(float )aftersale.assignmentnumber / aftersale.total * 100);//分派率
+                    else
+                        aftersale.assignmentrate = "100%";
+
+                    aftersale.receiving = group.Where(p => p.F_State == 4 || p.F_State == 10 ).Count();//接单条数
+                    if (aftersale.total > 0)
+                        aftersale.receivingrate = string.Format("{0:f2}%", (float)aftersale.receiving / aftersale.total * 100);//接单率
+                    else
+                        aftersale.receivingrate = "100%";
+                    aftersale.processingnumber = group.Where( p => p.F_State == 4).Count();//处理中投诉
+                    aftersale.processednumber = group.Where( p => p.F_State == 10).Count();//已处理投诉
+                    float d = 0;
+                    if (aftersale.total > 0)
+                    {
+                        d = (float)aftersale.processednumber / aftersale.total;
+                        aftersale.processed = d;
+                        aftersale.processedrate = string.Format("{0:f2}%", (float)aftersale.processednumber / aftersale.total * 100);//完结率
+                    }
+                       
+                    else
+                    {
+                        d = 1;
+                        aftersale.processed = 1;
+                        aftersale.processedrate = "100%";
+                    }
+                    if (i == 0)
+                    {
+                        min = d;
+                        max = d;
+                        maxarea = Area[i].F_DeptName;
+                        minarea = Area[i].F_DeptName;
+                    }
+                    else
+                    {
+                        if (d > max)
+                        {
+                            max = d;
+                            maxarea = Area[i].F_DeptName;
+                        }
+                        if (d < min)
+                        {
+                            min = d;
+                            minarea = Area[i].F_DeptName;
+                        }
+                    }
+                    int reminder = group.Where(p => p.F_DealType == 1).Count();//催单数量
+                    if (aftersale.total > 0)
+                        aftersale.reminderrate = string.Format("{0:f2}%", (float)reminder / aftersale.total * 100);//
+                    else
+                        aftersale.reminderrate = "100%";
+                    aftersale.name = User(Area[i].F_DeptName);
+                    aftersalelist.Add(aftersale);
+                }
+                complaints.total = workoeder.Count();
+                complaints.assignmentnumber = workoeder.Where(p => p.F_State == 3 || p.F_State == 4 || p.F_State == 10).Count();//分派投诉
+                if (complaints.total > 0)
+                    complaints.assignmentrate = string.Format("{0:f2}%", (float)complaints.assignmentnumber / complaints.total * 100);//分派率
+                else
+                    complaints.assignmentrate = "100%";
+
+                complaints.receiving = workoeder.Where(p => p.F_State == 4 || p.F_State == 10).Count();//接单条数
+                if (complaints.total > 0)
+                    complaints.receivingrate = string.Format("{0:f2}%", (float)complaints.receiving / complaints.total * 100);//接单率
+                else
+                    complaints.receivingrate = "100%";
+                complaints.processingnumber = workoeder.Where(p => p.F_State == 4).Count();//处理中投诉
+                complaints.processednumber = workoeder.Where(p => p.F_State == 10).Count();//已处理投诉
+                if (complaints.total > 0)
+                    complaints.processedrate = string.Format("{0:f2}%", (float)complaints.processednumber / complaints.total * 100);//完结率
+                else
+                    complaints.processedrate = "100%";
+                int remind= workoeder.Where(p => p.F_DealType == 1).Count();//催单数量
+                if (complaints.total > 0)
+                    complaints.reminderrate = string.Format("{0:f2}%", (float)remind / complaints.total * 100);//
+                else
+                    complaints.reminderrate = "100%";
+                complaints.name = "";
+                int pendingnumber = workoeder.Where(p => p.F_State == 3).Count();//
+                aftersalelist = aftersalelist.OrderByDescending(x => x.processed).ToList ();
+                aftersalelist.Add(complaints);
+                for (int i=0;i < aftersalelist.Count-1;i++)
+                {
+                    aftersalelist[i].serialnumbe = i+1+"";
+                }
+                if (isdc > 0)
+                {
+                    NPOIHelper npoi = new NPOIHelper();
+                    if (npoi.AftersaleToExcel(strattime, enddatetime, aftersalelist, maxarea, minarea, pendingnumber) == "")
+                    {
+                        return Success("导出成功");
+                    }
+                    else
+                    {
+                        return Error("导出失败");
+                    }
+                }
+                else
+                {
+                    var obj = new
+                    {
+                        aftersalelist,
+                        maxarea,
+                        minarea,
+                        pendingnumber
+                    };
+                    return Success("获取成功", obj.ToJson ()
+                        );
+                }
+                   
+            }
+            else
+            {
+                return Success("暂无数据");
+            }
+
+        }
+
+        /// <summary>
+        /// 
+        /// </summary>
+        /// <returns></returns>
+        private string User(string DeptName )
+        {
+            string user="";
+             if (DeptName== "京津"|| DeptName == "豫南" || DeptName == "豫北")
+            {
+                var usermodel = new BLL.T_Sys_UserAccount().GetModel("8009");
+                if (usermodel != null)
+                    user = usermodel.F_UserName;
+
+            }
+            else if (DeptName == "山东" || DeptName == "华东"  )
+            {
+                var usermodel = new BLL.T_Sys_UserAccount().GetModel("8010");
+                if (usermodel != null)
+                    user = usermodel.F_UserName;
+            }
+            else if ( DeptName == "川渝" || DeptName == "湘赣" || DeptName == "西北" || DeptName == "华南")
+            {
+                var usermodel = new BLL.T_Sys_UserAccount().GetModel("8011");
+                if (usermodel != null)
+                    user = usermodel.F_UserName;
+            }
+            else if (DeptName == "安徽" || DeptName == "湖北" || DeptName == "晋蒙"  || DeptName == "云贵" || DeptName == "陕宁")
+            {
+                
+                var usermodel = new BLL.T_Sys_UserAccount().GetModel("8012");
+                if (usermodel != null)
+                    user = usermodel.F_UserName;
+            }
+            else if (DeptName == "吉林" || DeptName == "辽宁" || DeptName == "黑龙江" || DeptName == "河北" || DeptName == "江苏" )
+            {
+                var usermodel = new BLL.T_Sys_UserAccount().GetModel("822249");
+                if (usermodel != null)
+                    user = usermodel.F_UserName;
+            }
+            return user;
+
+        }
         /// <summary>
         /// 坐席话务量
         /// </summary>

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderController.cs

@@ -167,8 +167,8 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 {
                     sql += $" and (F_IsReduction !='1'  or  F_IsReduction is null ) ";
                 }
+             
 
-              
                 if (incomplete== 0)
                 {
                     
@@ -2263,7 +2263,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
             return NoToken("未知错误，请重新登录");
         }
         /// <summary>
-        /// 接单 - 确认工单
+        /// li - 确认工单
         /// </summary>
         /// <returns></returns>
         [Authority]
@@ -2430,6 +2430,8 @@ namespace CallCenterApi.Interface.Controllers.workorder
                             creatuser = it.F_CreateUser;
                             wostate = 6;
                         }
+                       
+
                     }
                     else
                     {
@@ -2476,6 +2478,10 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 model.F_Largeareaid = F_Largeareaid;
                 model.F_Notifications = creatuser;//通知人
                 model.F_State = wostate;
+                if (wostate==5)
+                {
+                    model.F_TobeallocatedTime = DateTime.Now;
+                }
                 if (!string.IsNullOrEmpty(model.F_Returnnote))
                     model.F_Returnnote += "," + cont;
                 else
@@ -2542,6 +2548,10 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 {
                     model.F_Receiving  = DateTime.Now;
                 }
+                if (wostate==4)
+                {
+                    model.F_ProcessingTime = DateTime.Now;
+                }
                 //处理内容
                 if (!string.IsNullOrEmpty(model.F_DealResult))
                     model.F_DealResult +="；" +cont ;
@@ -2928,8 +2938,25 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 model.F_Office = F_Officeid.ToString();//转派办事处id
                 model.F_Distribution = F_Distribution; //转派分销组id
                 model.F_DealUser = touser;//已接单待处理;//已接单待处理
-                model.F_TransferTime = DateTime .Now ;//
-                
+                if (wostate==1)
+                {
+                    if (model.F_TobeallocatedTime == null)
+                    {
+                        model.F_TobeallocatedTime = DateTime.Now; //待分派时间
+                    }
+                }
+                else
+                {
+                    if (model.F_AssignmenttIime == null)
+                    {
+                        model.F_AssignmenttIime = DateTime.Now; //待分派时间
+                    }
+                    if (model.F_TransferTime == null)
+                    {
+                        model.F_TransferTime = DateTime.Now;
+                    }
+                }
+               
                 workorderBLL.Update(model);
                 string optnext = "指派";
                 if (opt == "指派")

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkorderAppController.cs

@@ -1314,12 +1314,9 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     }
 
                     if (!string.IsNullOrEmpty(idd.Trim()))
-                    {
-                        if (itembll.DeleteList(idd.TrimEnd(',')))
                         {
                             if (workorderBLL.DeleteList(idd.TrimEnd(',')))
                             {
-
                                 return Success("设置成功");
 
                             }
@@ -1327,13 +1324,8 @@ namespace CallCenterApi.Interface.Controllers.workorder
                             {
                                 return Error("设置失败");
                             }
-                        }
-                        else
-                        {
-                            return Error("设置失败");
-                        }
 
-                    }
+                        }
                     else
                     {
                         return Error("请选择工单");
@@ -1684,7 +1676,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 {
                     if (itemlast.F_WoState >1)
                     {
-                        if (it .F_WoState ==3)
+                        if (it.F_WoState == 3 )
                         {
                             creatuser = it.F_CreateUser;
                             wostate = 5;
@@ -1740,6 +1732,10 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 model.F_Largeareaid = F_Largeareaid;
                 model.F_Notifications = creatuser;//通知人
                 model.F_State = wostate;
+                if (wostate == 5)
+                {
+                    model.F_TobeallocatedTime = DateTime.Now;
+                }
                 if (!string .IsNullOrEmpty (model .F_Returnnote))
                 model.F_Returnnote +=","+ cont;
                 else
@@ -1806,6 +1802,10 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 {
                     model.F_Receiving = DateTime.Now;
                 }
+                if (wostate == 4)
+                {
+                    model.F_ProcessingTime = DateTime.Now;
+                }
                 //处理内容
                 if (!string.IsNullOrEmpty(model.F_DealResult))
                     model.F_DealResult += "；"+ cont ;
@@ -1887,7 +1887,18 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 model.F_DealUser = touser;//已接单待处理;
                 model.F_Officeid = F_Officeid;//转派办事处id
                 model.F_Distribution = F_Distribution; //转派分销组id
-                model.F_TransferTime = DateTime.Now;//
+                if (wostate == 1)
+                {
+                    model.F_TobeallocatedTime = DateTime.Now; //待分派时间
+                }
+                else
+                {
+                    if (model.F_TransferTime == null)
+                    {
+                        model.F_TransferTime = DateTime.Now;
+                    }
+                    model.F_AssignmenttIime = DateTime.Now; //分派时间/待处理
+                }
                 workorderBLL.Update(model);
                 string optnext = "指派";
                 if (opt == "指派")

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Models/Common/ButtonGroup.cs

@@ -37,6 +37,10 @@ namespace CallCenterApi.Interface.Models.Common
         {
             return new button(9, "催单");
         }
+        public static button Perfect()
+        {
+            return new button(10, "完善");
+        }
         /// <summary>
         /// 按钮类
         /// </summary>
@@ -84,6 +88,8 @@ namespace CallCenterApi.Interface.Models.Common
                     else if (code == "CLZY")
                     {
                         buttons.Add(Remin());
+                      
+                        
                     }
                     break;
                 case "3":
@@ -97,6 +103,7 @@ namespace CallCenterApi.Interface.Models.Common
                     else if (code == "CLZY")
                     {
                         buttons.Add(Remin());
+                      
                     }
                     break;
                 case "4":
@@ -110,6 +117,7 @@ namespace CallCenterApi.Interface.Models.Common
                     else if (code == "CLZY")
                     {
                         buttons.Add(Remin());
+                      
                     }
                     break;
                 case "5":
@@ -123,6 +131,7 @@ namespace CallCenterApi.Interface.Models.Common
                     else if (code == "CLZY")
                     {
                         buttons.Add(Remin());
+                       
                     }
                     break;
                 case "6":
@@ -144,6 +153,12 @@ namespace CallCenterApi.Interface.Models.Common
                     else if (code == "YWY" || code == "XTGLY" || code == "ZG")
                     {
                         buttons.Add(handle());
+                        buttons.Add(goback());
+                        
+                    }
+                    else if (code == "CLZY")
+                    {
+                        buttons.Add(Perfect());
                     }
                     break;
             }

codegit/CallCenterApi/CallCenterApi.Model/T_Bus_WorkOrder.cs

@@ -70,6 +70,43 @@ namespace CallCenterApi.Model
         private string _f_samplingproducts;
         private string _f_factories;
         private string _f_datecheck;
+        private int? _f_isassignment;
+        private DateTime? _f_tobeallocatedtime;
+        private DateTime? _f_assignmentttime;
+        private DateTime? _f_pendingtime;
+        private DateTime? _f_processingtime;
+        /// <summary>
+        ///待分派时间
+        /// </summary>
+        public DateTime? F_TobeallocatedTime
+        {
+            set { _f_tobeallocatedtime = value; }
+            get { return _f_tobeallocatedtime; }
+        }
+        /// <summary>
+        /// 分派时间
+        /// </summary>
+        public DateTime? F_AssignmenttIime
+        {
+            set { _f_assignmentttime = value; }
+            get { return _f_assignmentttime; }
+        }
+        /// <summary>
+        ///待处理时间
+        /// </summary>
+        public DateTime? F_PendingTime
+        {
+            set { _f_pendingtime = value; }
+            get { return _f_pendingtime; }
+        }
+        /// <summary>
+        ///处理中时间
+        /// </summary>
+        public DateTime? F_ProcessingTime
+        {
+            set { _f_processingtime = value; }
+            get { return _f_processingtime; }
+        }
         /// <summary>
         /// 涉及工厂
         /// </summary>
@@ -517,6 +554,11 @@ namespace CallCenterApi.Model
             set { _f_transfertime = value; }
             get { return _f_transfertime; }
         }
+        public int? F_ISAssignment
+        {
+            set { _f_isassignment = value; }
+            get { return _f_isassignment; }
+        }
         /// <summary>
         /// 接单时间
         /// </summary>

codegit/CallCenterCommon/CallCenter.Utility/NPOI/Market.cs

@@ -22,7 +22,7 @@ namespace CallCenter.Utility
         public List<Factory> problem;
         public List<Factory> product;
     }
-    
+   
     public class Factory
     {
         public string name;
@@ -49,4 +49,40 @@ namespace CallCenter.Utility
         public string MonthCount5name;
         public string MonthCountmix5;
     }
+    /// <summary>
+    /// 大区投诉处理情况
+    /// </summary>
+    public class Complaint
+    {
+        public int  serialnumbe;//序号
+        public string  area;//大区
+        public int complaintnumber;//投诉起数
+        public int assignmentnumber;//待分派投诉
+        public string assignmentrate;//当日分派率
+        public int pendingnumber;//待处理投诉
+        public int processingnumber;//处理中投诉
+        public string processingnumberrate;//处理中
+        public int processednumber;//已处理投诉
+        public string processedrate;//处理率
+        public string documentaryrate;//跟单率
+    }
+    /// <summary>
+    ///售后APP工单当月进度统计表
+    /// </summary>
+    public class  Aftersale
+    {
+        public string  serialnumbe;//序号
+        public string area;//大区
+        public int total;//工单总数
+        public int assignmentnumber;//分派投诉
+        public string assignmentrate;//分派率
+        public int receiving;//接单条数
+        public string receivingrate;//接单率
+        public int processingnumber;//处理中投诉
+        public int processednumber;//已处理投诉
+        public float processed;
+        public string processedrate;//完结率
+        public string reminderrate;//催单率
+        public string name;//公关经理
+    }
 }