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@@ -10,11 +10,271 @@ using System.Web.Mvc;
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namespace CallCenterApi.Interface.Controllers.report
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{
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- [Authority]
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+ // [Authority]
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public class BusinessController : BaseController
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{
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+ public class Telephone
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+ {
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+ public List<Proportion> type;//诉求占比占比
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+ public List<Conversation> conversations ;//24小时来电量，接通量统计
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+ public List<TotalDate> dates ;//话务总体数据统计展示
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+ }
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+ public class TotalDate
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+ {
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+ public string average;
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+ public int connection;
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+ public int traffic;
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+ }
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+ public class Conversation
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+ {
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+ public int Incomingcall;//来电量
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+ public int Connect;//接通量
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+ }
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+ public class Proportion
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+ {
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+ public string name;
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+ public int total;
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+ public string proportion;
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+ }
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+ public ActionResult GetTelephoneList(string stime, string endtime)
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+ {
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+ string sql = $" F_IsDelete=0";
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+ string where = "";
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+ DataTable dt = new DataTable();
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+ if (stime == "")
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+ {
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+ sql += " and datediff(day,F_CreateTime,'" + DateTime.Now.ToString("yyyy-MM-dd") + "')<=0 ";
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+ where += " and datediff(day,BeginTime,'" + DateTime.Now.ToString("yyyy-MM-dd") + "')<=0 ";
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+ }
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+
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+ else
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+ {
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+ sql += " and datediff(day,F_CreateTime,'" + stime + "')<=0 ";
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+ where += " and datediff(day,BeginTime,'" + stime + "')<=0 ";
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+ }
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+
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+ if (endtime == "")
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+ {
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+ sql += " and datediff(day,F_CreateTime,'" + DateTime.Now.ToString("yyyy-MM-dd") + "')>=0 ";
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+ sql += " and datediff(day,BeginTime,'" + DateTime.Now.ToString("yyyy-MM-dd") + "')>=0 ";
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+ }
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+ else
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+ {
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+ sql += " and datediff(day,F_CreateTime,'" + endtime + "')>=0 ";
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+ sql += " and datediff(day,BeginTime,'" + endtime + "')>=0 ";
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+ }
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+
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+ var workorder = new BLL.T_Bus_WorkOrder().GetModelList(sql);
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+ Telephone telephone = new Telephone();
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+ telephone.type = new List<Proportion>();
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+ for (int i=0;i <2;i++)
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+ {
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+ Proportion proportion = new Proportion();
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+ if (i == 0)
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+ proportion.name = "咨询";
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+ else
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+ proportion.name = "投诉";
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+ proportion.total = 0;
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+ proportion.proportion = "0.00%";
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+ foreach (var it in workorder)
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+ {
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+ if (i == 0 && it.F_Type == 1)
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+ proportion.total++;
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+ else if (i == 1 && it.F_Type == 2)
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+ proportion.total++;
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+ }
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+ telephone.type.Add(proportion);
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+ }
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+ Model.T_Call_CallRecords t_Call_CallRecords = new Model.T_Call_CallRecords();
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+ var CallRecords = new BLL.T_Call_CallRecords().GetModelList(where);
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+ telephone.conversations = new List<Conversation>();
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+ for (int i=0;i<24;i++)
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+ {
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+ Conversation conversation = new Conversation();
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+ conversation.Connect = 0;
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+ conversation.Incomingcall = 0;
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+ foreach (var it in CallRecords)
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+ {
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+ var time = DateTime.Parse(it.BeginTime.ToString()).Hour;
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+ if ( time ==i )
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+ {
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+ conversation.Incomingcall++;
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+ if (it.CallState == 1)
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+ conversation.Connect++;
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+ }
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+ }
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+ telephone.conversations.Add(conversation);
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+ }
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+ int t = 0;
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+ telephone.dates = new List<TotalDate>();
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+ TotalDate totalDate = new TotalDate();
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+ totalDate.connection = 0;
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+ totalDate.traffic = 0;
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+ foreach (var it in CallRecords)
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+ {
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+ t +=(int ) it.LongTime;
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+ if (it.CallState == 1)
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+ totalDate.connection++;
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+ totalDate.traffic++;
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+ }
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+ if (CallRecords.Count > 0)
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+ totalDate.average = string.Format("{0:f2}",
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+ (double ) t / CallRecords.Count);
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+ telephone.dates.Add(totalDate);
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+ return Success("获取成功", telephone);
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+ }
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+ public class BigDate
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+ {
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+ public List<Realtime> realtime;//当日工单数量实时
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+ public List<Acceptancetime> acceptancetimes ;//24小时时段受理量/处理量分布图
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+ public List<Quantity> states ;//工单各状态数量分布
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+ public List<Quantity> region;//受理区域饼图
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+ }
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+ public class Quantity
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+ {
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+ public string name;
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+ public int total;
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+ }
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+ public class Acceptancetime
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+ {
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+ public int time;
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+ public int accept;
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+ public int handle;
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+ }
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+ public class Realtime
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+ {
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+ public int time;
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+ public int total;
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+ }
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+ /// <summary>
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+ /// 工单分布情况表
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+ /// </summary>
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+ /// <param name="stime"></param>
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+ /// <param name="endtime"></param>
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+ /// <returns></returns>
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+ public ActionResult GetBigdataList(string stime, string endtime)
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+ {
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+ string sql = $" F_IsDelete=0";
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+ DataTable dt = new DataTable();
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+ if (stime=="")
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+ sql += " and datediff(day,F_CreateTime,'" + DateTime.Now.ToString("yyyy-MM-dd") + "')<=0 ";
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+ else
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+ sql += " and datediff(day,F_CreateTime,'" + stime + "')<=0 ";
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+ if (endtime == "")
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+ sql += " and datediff(day,F_CreateTime,'" + DateTime.Now.ToString("yyyy-MM-dd") + "')>=0 ";
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+ else
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+ sql += " and datediff(day,F_CreateTime,'" + endtime + "')>=0 ";
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+ var workorder = new BLL.T_Bus_WorkOrder().GetModelList(sql);
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+ BigDate bigDate = new BigDate();
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+ bigDate.realtime = new List<Realtime>();
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+ bigDate.acceptancetimes = new List<Acceptancetime>();
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+ for (int i = 0; i < 24; i++)
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+ {
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+ Realtime realtime = new Realtime();
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+ Acceptancetime acceptancetime = new Acceptancetime();
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+ realtime.time = i;
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+ realtime.total = 0;
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+ acceptancetime.time = i;
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+ acceptancetime.accept = 0;
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+ acceptancetime.handle = 0;
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+ foreach (var it in workorder)
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+ {
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+ var time = DateTime.Parse(it.F_CreateTime.ToString()).Hour;
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+ if (time == i)
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+ {
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+ realtime.total++;
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+ acceptancetime.accept++;
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+ }
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+ if(it .F_State ==4|| it.F_State == 10)
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+ {
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+ var handletime = DateTime.Parse(it.F_DealTime.ToString()).Hour;
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+ if (handletime == i)
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+ {
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+ acceptancetime.handle++;
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+ }
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+ }
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+ }
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+ bigDate.realtime.Add(realtime);
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+ bigDate.acceptancetimes.Add(acceptancetime);
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+ }
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+ bigDate.states = new List<Quantity>();
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+ bigDate.region = new List<Quantity>();
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+ for (int i=0;i<7;i ++)
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+ {
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+ Quantity state = new Quantity();
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+ state.total = 0;
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+ foreach (var it in workorder)
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+ {
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+ switch (i)
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+ {
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+ case 0:
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+ state.name = "待提交";
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+ if (it.F_State == 0)
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+ state.total++;
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+ break;
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+ case 1:
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+ state.name = "待指派";
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+ if (it.F_State == 1)
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+ state.total++;
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+ break;
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+ case 2:
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+ state.name = "待处理";
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+ if (it.F_State == 3)
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+ state.total++;
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+ break;
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+ case 3:
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+ state.name = "处理中";
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+ if (it.F_State == 4)
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+ state.total++;
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+ break;
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+ case 4:
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+ state.name = "退回待提交";
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+ if (it.F_State == 6)
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+ state.total++;
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+ break;
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+ case 5:
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+ state.name = "退回待指派";
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+ if (it.F_State == 5)
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+ state.total++;
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+ break;
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+ case 6:
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+ state.name = "已处理";
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+ if (it.F_State == 10)
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+ state.total++;
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+ break;
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+ }
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+ }
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+ bigDate.states.Add(state);
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+ }
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+ var datement = new BLL.T_Sys_Department().GetModelList("isnull(F_ParentId, 1) = '1' and F_State = 1 and F_Layer = 1 order by F_Sort asc");
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+ if (datement!=null )
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+ {
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+ foreach (var it in datement)
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+ {
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+ Quantity quantity = new Quantity();
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+ quantity.name = it.F_DeptName;
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+ quantity.total = 0;
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+ foreach (var iv in workorder)
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+ {
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+ if (iv .F_State >0 && !string .IsNullOrEmpty (iv.F_Area))
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+ {
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+ try
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+ {
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+ if (int.Parse(iv.F_Area) == it.F_DeptId)
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+ quantity.total++;
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+ }
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+ catch
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+ {
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+ }
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+
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+ }
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+ }
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+ bigDate.region.Add(quantity);
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+ }
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+ }
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-
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+ return Success("获取成功", bigDate);
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+ }
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/// <summary>
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/// 市场信息简报
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/// </summary>
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@@ -273,6 +533,21 @@ namespace CallCenterApi.Interface.Controllers.report
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Date date = new Date();
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date.total = modelList.Count;
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date.name = "合计";
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+ date.MonthCount1 = 0;
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+ date.MonthCount1name = timeslot.stime + "-" + timeslot.etime + "月份日期";
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+ date.MonthCountmix1 = "0.00%";
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+ date.MonthCount2 = 0;
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+ date.MonthCount2name = timeslot.onetime + "月份日期";
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+ date.MonthCountmix2 = "0.00%";
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+ date.MonthCount3 = 0;
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+ date.MonthCount3name = timeslot.twotime + "月份日期";
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+ date.MonthCountmix3 = "0.00%";
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+ date.MonthCount4 = 0;
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+ date.MonthCount4name = timeslot.threetime + "月份日期";
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+ date.MonthCountmix4 = "0.00%";
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+ date.MonthCount5 = 0;
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+ date.MonthCount5name = "不清楚日期";
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+ date.MonthCountmix5 = "0.00%";
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551
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for (int j = 0; j < modelList.Count; j++)
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{
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if (!string.IsNullOrEmpty(modelList[j].F_ProductDate))
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@@ -328,7 +603,7 @@ namespace CallCenterApi.Interface.Controllers.report
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328
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603
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product.factory = new List<Factory>();
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604
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var EquipmentNumber = new BLL.T_Sys_EquipmentNumber().GetModelList("F_IsDelete=0");
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605
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- if (EquipmentNumber!=null && modelList.Count>0)
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+ if (EquipmentNumber!=null )
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607
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{
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608
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int total = 0;
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609
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foreach (var it in EquipmentNumber)
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@@ -346,7 +621,8 @@ namespace CallCenterApi.Interface.Controllers.report
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346
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621
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factory.number++;
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347
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622
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}
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348
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623
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}
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349
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- factory.proportion = string.Format("{0:f2}%", (float)factory.number / modelList.Count*100);
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624
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+ if (modelList.Count > 0)
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625
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+ factory.proportion = string.Format("{0:f2}%", (float)factory.number / modelList.Count*100);
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350
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626
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product.factory.Add(factory);
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351
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627
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}
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352
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628
|
product.factory.Sort((a, b) => b.number.CompareTo(a.number));
|
|
|
@@ -354,12 +630,13 @@ namespace CallCenterApi.Interface.Controllers.report
|
|
354
|
630
|
factor.name = "合计";
|
|
355
|
631
|
factor.number = total;
|
|
356
|
632
|
factor.proportion = "0.00%";
|
|
357
|
|
- factor.proportion = string.Format("{0:f2}%", (float)total / modelList.Count * 100);
|
|
|
633
|
+ if (modelList.Count > 0)
|
|
|
634
|
+ factor.proportion = string.Format("{0:f2}%", (float)total / modelList.Count * 100);
|
|
358
|
635
|
product.factory.Add(factor);
|
|
359
|
636
|
}
|
|
360
|
637
|
var problem = new BLL.T_Sys_DictionaryValue().GetModelList("F_DictionaryFlag='WTDM'");
|
|
361
|
638
|
product.problem = new List<Factory>();
|
|
362
|
|
- if (problem != null && modelList.Count > 0)
|
|
|
639
|
+ if (problem != null)
|
|
363
|
640
|
{
|
|
364
|
641
|
int total = 0;
|
|
365
|
642
|
foreach (var it in problem)
|
|
|
@@ -376,6 +653,7 @@ namespace CallCenterApi.Interface.Controllers.report
|
|
376
|
653
|
factory.number++;
|
|
377
|
654
|
}
|
|
378
|
655
|
}
|
|
|
656
|
+ if (modelList.Count>0)
|
|
379
|
657
|
factory.proportion = string.Format("{0:f2}%", (float)factory.number / modelList.Count * 100);
|
|
380
|
658
|
product.problem.Add(factory);
|
|
381
|
659
|
}
|
|
|
@@ -384,13 +662,14 @@ namespace CallCenterApi.Interface.Controllers.report
|
|
384
|
662
|
factor.name = "合计";
|
|
385
|
663
|
factor.number = total;
|
|
386
|
664
|
factor.proportion = "0.00%";
|
|
387
|
|
- factor.proportion = string.Format("{0:f2}%", (float)total / modelList.Count * 100);
|
|
|
665
|
+ if (modelList.Count > 0)
|
|
|
666
|
+ factor.proportion = string.Format("{0:f2}%", (float)total / modelList.Count * 100);
|
|
388
|
667
|
product.problem.Add(factor);
|
|
389
|
668
|
}
|
|
390
|
669
|
|
|
391
|
670
|
var productcode = new BLL.T_Sys_DictionaryValue().GetModelList("F_DictionaryFlag='CPDM'");
|
|
392
|
671
|
product.product = new List<Factory>();
|
|
393
|
|
- if (productcode != null && modelList.Count > 0)
|
|
|
672
|
+ if (productcode != null )
|
|
394
|
673
|
{
|
|
395
|
674
|
int total = 0;
|
|
396
|
675
|
foreach (var it in productcode)
|
|
|
@@ -407,7 +686,8 @@ namespace CallCenterApi.Interface.Controllers.report
|
|
407
|
686
|
factory.number++;
|
|
408
|
687
|
}
|
|
409
|
688
|
}
|
|
410
|
|
- factory.proportion = string.Format("{0:f2}%", (float)factory.number / modelList.Count * 100);
|
|
|
689
|
+ if (modelList.Count > 0)
|
|
|
690
|
+ factory.proportion = string.Format("{0:f2}%", (float)factory.number / modelList.Count * 100);
|
|
411
|
691
|
product.product.Add(factory);
|
|
412
|
692
|
}
|
|
413
|
693
|
product.product.Sort((a, b) => b.number.CompareTo(a.number));
|
|
|
@@ -415,7 +695,8 @@ namespace CallCenterApi.Interface.Controllers.report
|
|
415
|
695
|
factor.name = "合计";
|
|
416
|
696
|
factor.number = total;
|
|
417
|
697
|
factor.proportion = "0.00%";
|
|
418
|
|
- factor.proportion = string.Format("{0:f2}%", (float)total / modelList.Count * 100);
|
|
|
698
|
+ if (modelList.Count > 0)
|
|
|
699
|
+ factor.proportion = string.Format("{0:f2}%", (float)total / modelList.Count * 100);
|
|
419
|
700
|
product.product.Add(factor);
|
|
420
|
701
|
}
|
|
421
|
702
|
|
|
|
@@ -431,7 +712,15 @@ namespace CallCenterApi.Interface.Controllers.report
|
|
431
|
712
|
return Error("导出失败");
|
|
432
|
713
|
}
|
|
433
|
714
|
}
|
|
434
|
|
- return Success("获取成功", product);
|
|
|
715
|
+ var msg = time.Year + "年" + time.Month + "月份投诉产品日期分布情况表";
|
|
|
716
|
+ var obj = new
|
|
|
717
|
+ {
|
|
|
718
|
+ state = "success",
|
|
|
719
|
+ message = "成功",
|
|
|
720
|
+ rows = product,
|
|
|
721
|
+ msg= msg,
|
|
|
722
|
+ };
|
|
|
723
|
+ return Success("获取成功", obj);
|
|
435
|
724
|
#endregion
|
|
436
|
725
|
|
|
437
|
726
|
}
|
|
|
@@ -478,7 +767,82 @@ namespace CallCenterApi.Interface.Controllers.report
|
|
478
|
767
|
}
|
|
479
|
768
|
return Success("成功", obj);
|
|
480
|
769
|
}
|
|
|
770
|
+ public class Feedback
|
|
|
771
|
+ {
|
|
|
772
|
+ public string name;
|
|
|
773
|
+ public int daynumber;
|
|
|
774
|
+ public int mounthnumber;
|
|
|
775
|
+ public int Totalnumber;
|
|
|
776
|
+ public string Proportion;
|
|
|
777
|
+ }
|
|
|
778
|
+ BLL.T_Bus_WorkOrder workOrder = new BLL.T_Bus_WorkOrder();
|
|
|
779
|
+ /// <summary>
|
|
|
780
|
+ /// 市场反馈一览表
|
|
|
781
|
+ /// </summary>
|
|
|
782
|
+ /// <returns></returns>
|
|
|
783
|
+ public ActionResult GetFeedbacklList(string stime, string endtime)
|
|
|
784
|
+ {
|
|
|
785
|
+ string sql = $" F_IsDelete=0";
|
|
|
786
|
+ DataTable dt = new DataTable();
|
|
|
787
|
+ #region 筛选条件
|
|
|
788
|
+ List<Feedback> modelList = new List<Feedback>(5);
|
|
|
789
|
+ string smonthtime = "";
|
|
|
790
|
+ if (!string.IsNullOrEmpty(stime))
|
|
|
791
|
+ {
|
|
|
792
|
+ smonthtime = stime.Trim() + " 00:00:01 "; ;
|
|
|
793
|
+ }
|
|
|
794
|
+ else
|
|
|
795
|
+ {
|
|
|
796
|
+ smonthtime = DateTime.Now.Date.ToString("yyyy-MM-01 00:00:00");
|
|
|
797
|
+ }
|
|
|
798
|
+ if (string.IsNullOrEmpty(endtime))
|
|
|
799
|
+ {
|
|
|
800
|
+ endtime = DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss");
|
|
|
801
|
+ }
|
|
|
802
|
+ else
|
|
|
803
|
+ {
|
|
|
804
|
+ endtime = endtime + " 23:59:59 "; ;
|
|
|
805
|
+ }
|
|
|
806
|
+ string sdaytime = DateTime.Now.Date.ToString("yy" +
|
|
|
807
|
+ "yy-MM-dd 00:00:00");
|
|
|
808
|
+ var WTDM = new BLL.T_Sys_DictionaryValue().GetModelList(" F_DictionaryFlag='" + "WTDM" + "' and F_State=1 ");
|
|
|
809
|
+ int daynumber = 0; int mounthnumber = 0;int Totalnumber = 0;
|
|
|
810
|
+ if (WTDM!=null )
|
|
|
811
|
+ {
|
|
|
812
|
+ foreach (var it in WTDM)
|
|
|
813
|
+ {
|
|
|
814
|
+ Feedback model = new Feedback();
|
|
|
815
|
+ model.name = it.F_Name ;
|
|
|
816
|
+ float a = workOrder.GetModelList(sql).Count;
|
|
|
817
|
+ model.daynumber = workOrder.GetModelList(sql + $" and datediff(day,F_CreateTime,'{sdaytime}')<=0 and datediff(day,F_CreateTime,'{endtime}')>=0 " + "and F_ProblemCode='" + it .F_Name +"'").Count;
|
|
|
818
|
+ daynumber += model.daynumber;
|
|
|
819
|
+ model.mounthnumber = workOrder.GetModelList(sql + $" and datediff(day,F_CreateTime,'{smonthtime}')<=0 and datediff(day,F_CreateTime,'{endtime}')>=0 " + "and F_ProblemCode='" + it.F_Name + "'").Count;
|
|
|
820
|
+ mounthnumber += model.mounthnumber;
|
|
|
821
|
+ model.Totalnumber = workOrder.GetModelList(sql + "and F_ProblemCode='"+it .F_Name + "'").Count;
|
|
|
822
|
+ Totalnumber += model.Totalnumber;
|
|
|
823
|
+ model.Proportion = string.Format("{0:f2}%", model.Totalnumber / a * 100);
|
|
|
824
|
+ modelList.Add(model);
|
|
|
825
|
+ }
|
|
|
826
|
+ }
|
|
|
827
|
+ Feedback modeltotal = new Feedback();
|
|
|
828
|
+ modeltotal.name = "合计";
|
|
|
829
|
+ float b = workOrder.GetModelList(sql).Count;
|
|
|
830
|
+ modeltotal.daynumber = daynumber;
|
|
|
831
|
+ modeltotal.mounthnumber = mounthnumber;
|
|
|
832
|
+ modeltotal.Totalnumber = Totalnumber ;
|
|
|
833
|
+ modeltotal.Proportion = string.Format("{0:f2}%", modeltotal.Totalnumber / b * 100);
|
|
|
834
|
+ modelList.Add(modeltotal);
|
|
|
835
|
+ #endregion
|
|
|
836
|
+ modelList.Sort((a, c) => c.Totalnumber .CompareTo(a.Totalnumber));
|
|
|
837
|
+ var obj = new
|
|
|
838
|
+ {
|
|
|
839
|
+ state = "success",
|
|
|
840
|
+ message = "成功",
|
|
|
841
|
+ rows = modelList
|
|
|
842
|
+ };
|
|
481
|
843
|
|
|
|
844
|
+ return Content(obj.ToJson()); ;
|
|
|
845
|
+ }
|
|
482
|
846
|
/// <summary>
|
|
483
|
847
|
/// 工单类型报表
|
|
484
|
848
|
/// </summary>
|
