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-
- using System;
- using System.Collections.Generic;
- using System.IO;
- using System.Linq;
- using System.Text;
- namespace CallCenter.Utility
- {
- public class Market
- {
- public List<Ification> product;//产品投诉
- public Ification service;//服务投诉
- public Ification sediainvolved;//涉媒投诉
- public Ification spotcheck;//市场抽检
- public Ification other;//其他信息
- }
- public class Product
- {
- public List<Date> dates;
- public List<Factory> factory;
- public List<Factory> problem;
- public List<Factory> product;
- }
-
- public class Factory
- {
- public string name;
- public int number;
- public string proportion;
- }
- public class Date
- {
- public int total;//每天总数
- public string name;
- public int MonthCount1;
- public string MonthCount1name;
- public string MonthCountmix1;
- public int MonthCount2;
- public string MonthCount2name;
- public string MonthCountmix2;
- public int MonthCount3;
- public string MonthCount3name;
- public string MonthCountmix3;
- public int MonthCount4;
- public string MonthCount4name;
- public string MonthCountmix4;
- public int MonthCount5;
- public string MonthCount5name;
- public string MonthCountmix5;
- }
- /// <summary>
- /// 大区投诉处理情况
- /// </summary>
- public class Complaint
- {
- public int serialnumbe;//序号
- public string area;//大区
- public int complaintnumber;//投诉起数
- public int assignmentnumber;//待分派投诉
- public string assignmentrate;//当日分派率
- public int pendingnumber;//待处理投诉
- public int processingnumber;//处理中投诉
- public string processingnumberrate;//处理中
- public int processednumber;//已处理投诉
- public string processedrate;//处理率
- public string documentaryrate;//跟单率
- }
- /// <summary>
- ///售后APP工单当月进度统计表
- /// </summary>
- public class Aftersale
- {
- public string serialnumbe;//序号
- public string area;//大区
- public int total;//工单总数
- public int assignmentnumber;//分派投诉
- public string assignmentrate;//分派率
- public int receiving;//接单条数
- public string receivingrate;//接单率
- public int processingnumber;//处理中投诉
- public int processednumber;//已处理投诉
- public float processed;
- public string processedrate;//完结率
- public string reminderrate;//催单率
- public string name;//公关经理
- }
- }
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