ShuangHui_UI/CallCenterWe.../callScreen/call.js

//来电时传输的数据
var Number = helper.request.queryString("Number");
var CallID = helper.request.queryString("CallID");

$(document).ready(function () {
	$.ajax({
		type: "get",
		url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
		dataType: 'json',
		async: false,
		data: {
			token: $.cookie("token")
		},
		success: function(data) {
			if(data.state.toLowerCase() == 'success') {
				if(data.data.groname == '思念组') {
					$(".snRmove").remove();
					$(".dkRmove").show();
				} else {
					$(".snRmove").show();
					$(".complainDiv2").hide();
					$(".dkRmove").remove();
				}
			}
		}
	});
    var groupcode = $('#groupcode', top.document).val();
    if (groupcode == 'SCZ') {
        $("#usedate").text("饮用日期:");
        $("#vipid").text("对接人:");
        $("#vipphone").text("对接人电话:");
    }
    //来电弹屏
    laydate.skin('molv');
    laydate({
        elem: '#old_startTime',
        event: 'focus'
    });
    laydate({
        elem: '#old_endTime',
        event: 'focus'
    });
    laydate({
        elem: '#con_startTime',
        event: 'focus'
    });
    laydate({
        elem: '#con_endTime',
        event: 'focus'
    });
    
    //弹屏右侧切换效果
    $(".ldtp-cr ul.ld-service li").click(function () {
        $(this).addClass("cr-click").siblings().removeClass("cr-click");
        loadOld();
    });
    $('.pre-add').click(function () {
        var par = $(this).parent().parent();
        par.hide().siblings().show();
    })
    $(".mfhtel").val(Number);
    $(".hidTel").val(Number);
    $(".tel").text(Number);
    $("#zxdh_").val(Number);
    $("#tsdh").val(Number);
    $(".ldtime").text(top.getNowFormatDate());
    $(".thsc").text("00:00");
    $(".hidCallID").val(CallID);
    $(".ldtel").text(Number);
    $("#tsdh").val(Number);
    $(".ldtel1").val(Number); //左侧联系电话
    $("#Tel").val(Number); //右侧客服部  新增工单电话
    $("#tel").val(Number);
    $("#telm").val(Number);
    $("#marketTel").val(Number);//右侧市场部  新增工单电话
    if (Number) {
        //获取电话所属地
        $.getJSON(huayi.config.callcenter_url + 'CallInScreen/GetPhoneLocation', {
            "tel": Number,
            "token": $.cookie("token")
        }, function (result) {
            if (result.state.toLowerCase() == "success") {
                $(".khgsd").text(result.data);
                //$(".ldlocation").text(result.data);
            }
        })
        //获取客户信息
        $.ajax({
            type: "get",
            url: huayi.config.callcenter_url + "Customer/GetCustomerByTel",
            dataType: 'json',
            async: false,
            data: {
                tel: Number,
                type: 1,
                token: $.cookie("token")
            },
            success: function (result) {
                if (result.state.toLowerCase() == "success") {
                    $("#name").val(result.data.F_Name);
                    $("#tel").val(result.data.F_Phone);
                    $("#khid").val(result.data.F_Id);
                    $('.ldname').val(result.data.F_Name); //客户姓名
                    $("#areaInps").val(result.data.F_Area);
                    $("#kharea").val(result.data.F_Area);
                    if (result.data.F_Province) {
                        $("#shengshi").val(result.data.F_Province + "/" + result.data.F_City); //省份
//                      $('#typeclass').val(result.rows[0].F_Province + "/" + result.rows[0].F_City);
//                      $(".inps2").val(result.rows[0].F_Province);
//                      $(".inps3").val(result.rows[0].F_City);
                        ComplaintVip();
                        $('.khprovince').val(result.data.F_Province);
                        $('.khcity').val(result.data.F_City);
                    } else {
                        $("#shengshi").val('');
                    }
                    //获取来电电话
                } else {
                    $('.ldname').val("");
                    $("#shengshi").val('');
                }
            }
        })
    }
    var timestamp = Date.parse(new Date());
    $('.head-pic .lahei .la-before').show();
    $('.head-pic .lahei .la-after').hide();
    //点击挂断
    $('.head-pic .td-call .take').click(function () {
        //      top.obj.Type = "DropCall";
        top.obj.Type = "TurnIvr";
        //      top.obj.AgentID = $.cookie("zx_user");
        //      top.obj.AgentExten = $.cookie("extno");
        top.obj.IvrName = "MYD";
        top.obj.IvrPos = "1";
        top.Send();
    });
    //点击拉黑事件				
    $('.head-pic .lahei .la-before').click(function () {
        if (!$(".hidTel").val()) {
            layer.confirm('来电号码为空！', {
                btn: ['确定']
            });
            return;
        }
        $("#time-word").val('');
        $('.ldtp-con .hei-list').show();

    })
    //拉黑输入框事件
    $('.hei-list .bacha').click(function () {
        $('.ldtp-con .hei-list').hide();
        $("#time-word").val('');
    })
    var reg = /^\+?[1-9][0-9]*$/;
    $('#bc').click(function () {
        var n = $("#time-word").val();
        var val = $("input[name='time']:checked").val();
        if (n) {
            if (!(reg.test(n))) {
                layer.confirm('请输入整数时间！', {
                    btn: ['确定']
                });
                return;
            }
        } else {
            if (val == '4') {
                n = 0;
            } else {
                layer.confirm('请输入整数时间！', {
                    btn: ['确定']
                });
                return;
            }
        }
        $.post(huayi.config.callcenter_url + 'CallInScreen/AddBlack', {
            tel: $(".hidTel").val(),
            num: n,
            type: val,
            "token": $.cookie("token")
        }, function (result) {
            result = $.parseJSON(result);
            if (result.state.toLowerCase() == "success") {
                layer.msg("拉入黑名单成功");
                $('.la-shichang .blackTime').html(result.data);
                //$('.ldtp-con .hei-list').removeClass('bounceIn');
                //$('.ldtp-con .hei-list').addClass('bounceOutUp');
                $('.ldtp-con .hei-list').hide();
                $('.head-pic .lahei .la-before').hide();
                $('.head-pic .lahei .la-after').show();
                $('.head-pic .lahei .retur').show();
            }
        })
    })
    $('.la-after').click(function () {
        if (!$(".hidTel").val()) {
            layer.confirm('来电号码为空！', {
                btn: ['确定']
            });
            return;
        }

        $("#time-word").val('');
        $('.ldtp-con .hei-list').show();
        $('.ldtp-con .hei-list').removeClass('bounceOutUp');
        $('.ldtp-con .hei-list').addClass('bounceIn');
    })
    $('.head-pic .lahei .retur').click(function () {
        $.getJSON(huayi.config.callcenter_url + 'CallInScreen/DelBlack', {
            tel: $(".hidTel").val(),
            "token": $.cookie("token")
        }, function (result) {
            if (result.state.toLowerCase() == "success") {
                layer.msg("取消黑名单成功");
                $('.head-pic .lahei .retur').hide();
                $('.head-pic .lahei .la-after').hide();
                $('.head-pic .lahei .la-before').show();
            } else {
                layer.msg("取消黑名单失败");
            }
        })
    })
    $(".col-sm-3").mouseleave(function () {
        $(".ztree").parent().hide();
    })
    $('.areaDown').click(function () {
        if ($('.treeList1').css('display') == 'block') {
            $('.treeList1').css('display', 'none')
        } else {
            $('.treeList1').css('display', 'block')
        }
    })
    $('#typeclass').click(function () {
        $('.treeList1').css('display', 'block')
    })
    $('#shengshi').click(function () {
        $('.treeList').css('display', 'block')
    })
    $('.treeList1').mouseleave(function () {
        $(this).css('display', 'none')
    })
    $('.treeList').mouseleave(function () {
        $(this).css('display', 'none')
    })
    $(".orderType").change(function () {
        if ($(".orderType option:selected").text() != "投诉") {
            $(".complainDiv2").show();
            typeSmall =$(".complaintType2").val();
            $(".complainDiv").hide();
        } else {
            $(".complainDiv2").hide();
            $(".complainDiv").show();
            typeSmall =$(".complaintType1").val();
        }
    });
    $(".complaintType2").change(function () {
		typeSmall=$(".complaintType2").val();
    });
    $(".complaintType1").change(function () {
		typeSmall=$(".complaintType1").val();
    });
    //获取专员手机号
    $("#vipName").change(function () {
        $("#vipTel").val($("#vipName option:selected").attr("index"));
//      $("#areaInps").val($("#vipName option:selected").attr("areaText"));
        $("#typeclass").val($("#vipName option:selected").attr("province") + "/" + $("#vipName option:selected").attr("city"));
        $(".inps2").val($("#vipName option:selected").attr("province"));
        $(".inps3").val($("#vipName option:selected").attr("city"));
    });
    //客户资料
    $('.khzl tbody>tr>td input').attr('readonly', true);
    $('.save').hide();
    $('.cancel').hide();
    $('.edit').click(function () {
        $('.save').show();
        $('.cancel').show();
        $(".time-box_flbox").show();
        $("#typeclass1").val($(".countryName").val())
        $('.edit').hide();
        $('.khzl tbody>tr>td input').attr('readonly', false);
        $('.khzl tbody>tr>td input').css('border-bottom', "1px solid #b3b3b3");
        $(".ldlocation").hide();
    })
    $('.cancel').click(function () {
        $('.khzl tbody>tr>td input').attr('readonly', true);
        $('.khzl tbody>tr>td input').css('border', "0");
        $('.save').hide();
        $('.cancel').hide();
        $('.edit').show();
        $(".ldlocation").show();
    })
    //保存客户
    $(".save").click(function () {
        var reg = /^((13[0-9])|(14[5|7])|(15([0-3]|[5-9]))|(18[0,5-9]))\d{8}$|^0\d{2,3}-?\d{7,8}$/;
        var khmc = $(".khmc").val();
        var tel1 = $(".ldtel1").val();
        var testInput2 = $("#ldtel1").val();
        if (!khmc) {
            layer.confirm('请输入客户名称！', {
                btn: ['确定']
            });
            return;
        }

        $.post(huayi.config.callcenter_url + 'Customer/AddCustomer', {
            id: $("#khid").val(),
            type: 1,
            name: khmc,
            area: $('#kharea').val(), //区域
            province: $('.khprovince').val(), //省份
            city: $('.khcity').val(), //城市
            tel: tel1,
            "token": $.cookie("token")
        }, function (result) {
            result = $.parseJSON(result);
            if (result.state.toLowerCase() == "success") {
                $("#khid").val(result.data);
                $("#tskh").val(khmc);
                layer.msg("保存成功");
                $('.khzl tbody>tr>td input').css('border', "0");
                $('.save').hide();
                $('.cancel').hide();
                $('.edit').show();
                $("#callCustomer").val(khmc); //客户姓名
                $("#name").val(khmc);
                $("#tel").val(tel1);//电话
                $("#Tel").val(tel1); //联系电话
            }
        })
    })
    //工单来源
    getOrderSource();
    //产品代码
    getProductType();
    //问题代码
    getProblemCode();
    //重要级别
    getDealTimely();
    //工单类型
    getOrderType();
    //投诉类型
    complaintType();
    //咨询类型
	consultType();
	//产品厂家
	getProductFactory();
    //区域
    getAreaType();
    //客诉专员
    ComplaintVip();
    //生产日期为数字
    //productDateNumber();
    //普通工单禁止选择原因
    $('#reason').attr("disabled", "disabled");
    //保存
    $('.customerSubmit').click(function () {
        saveCustomer();
    });
    //获取知识库
    loadZSK();
    //知识库查询
    $(".searIcon").click(function () {
        loadZSK();
    })
    //按enter查询知识库
    $('.search').bind('keypress', function (event) {
	  	if (event.keyCode == "13") {
        	loadZSK();
   			return false;
		}
	});
	
    //重复工单
	$('#order_isover').find('input[type="radio"]').on('change', function() {
		if($(this).val() === '3') {
			radioRepeat();
    		$("#order_isover input[name='type'][value='1']").prop("checked","checked"); //咨询
		}
	});

    //历史记录查询
    $(".searchbtn").click(function () {
        loadOld();
    })
    //按enter查询历史记录
    $('#old_startTime, #old_endTime').bind('keypress', function (event) {
	  	if (event.keyCode == "13") {
        	loadOld();
   			return false;
		}
	});
    
    // 区域
//  getArea($("#customer_area"));
    // 省/办事处
    LAISHENG($("#source"));//省
    CHOUDQ($("#customer_comaddress")); //大区
});


//获取知识库
function loadZSK() {
	$.getJSON(huayi.config.callcenter_url + 'CallInScreen/GetZSKList', {
		"keywords": $(".search").val(),
		"token": $.cookie("token")
	}, function(result) {
		if(result.state.toLowerCase() == "success") {
			$(".ldcr-bottom .detail-con ul").empty();
			$(result.data).each(function(i, n) {
				var html = '<li>' +
					'   <div class="zhishi-title clearfix">' +
					'	    <a href="javascript:void(0);" >' + n.F_Title + '</a>' +
					'	    <em >' + n.F_CreateOn + '</em>' +
					'   </div>' +
					'   <div class="explancon">' +
					n.F_Content +
					'   </div>' +
					'</li>';
				$(html).appendTo($(".ldcr-bottom .detail-con ul")).find(".zhishi-title").click(function(event) {
					event.stopPropagation();
					if($(this).hasClass("active")) {
						$(this).removeClass("active")
					} else {
						$(".zhishi-title").removeClass("active");
						$(this).addClass("active");
					}
				})
			})
		}
	})
}


//获取历史记录
function loadOld() {

    var type = $(".ldtp-cr ul.ld-service .cr-click").attr("itemtype");
    $(".complain").hide();
    $(".complain").eq(type).show();
    if (type == '2') {

        //先销毁表格
        $('#orderlist').bootstrapTable('destroy');
        //初始化表格,动态从服务器加载数据
        $("#orderlist").bootstrapTable({
            method: "get", //使用get请求到服务器获取数据
            url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
            contentType: 'application/x-www-form-urlencoded',
            striped: true, //表格显示条纹
            pagination: true, //启动分页
            pageSize: 5, //每页显示的记录数
            pageNumber: 1, //当前第几页
            pageList: [5, 10, 50, 100], //记录数可选列表
            search: false, //是否启用查询
            showColumns: false, //显示下拉框勾选要显示的列
            showRefresh: false, //显示刷新按钮
            sidePagination: "server", //表示服务端请求
            //设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
            //设置为limit可以获取limit, offset, search, sort, order
            queryParamsType: "undefined",
            queryParams: function queryParams(params) { //设置查询参数
                var param = {
                    starttime: $("#con_startTime").val(),
                    endtime: $("#con_endTime").val(),
                    keywords: $(".hidTel").val(),
                    token: $.cookie("token"),
					pageindex: params.pageNumber, //页码
					pagesize: params.pageSize, //条数
                };
                return param;
            },
            onLoadSuccess: function() { //加载成功时执行
                //layer.msg("加载成功");
            },
            onLoadError: function() { //加载失败时执行
                //layer.msg("加载数据失败", { time: 1500, icon: 2 });
            }
        });
    } else if (type == '1') {
        //先销毁表格
        $('#oldlist').bootstrapTable('destroy');
        //初始化表格,动态从服务器加载数据
        $("#oldlist").bootstrapTable({
            method: "get", //使用get请求到服务器获取数据
            url: huayi.config.callcenter_url + "CallInScreen/GetOldList", //获取数据的Servlet地址
            contentType: 'application/x-www-form-urlencoded',
            striped: true, //表格显示条纹
            pagination: true, //启动分页
            pageSize: 5, //每页显示的记录数
            pageNumber: 1, //当前第几页
            pageList: [5, 10, 50, 100], //记录数可选列表
            search: false, //是否启用查询
            showColumns: false, //显示下拉框勾选要显示的列
            showRefresh: false, //显示刷新按钮
            sidePagination: "server", //表示服务端请求
            //设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
            //设置为limit可以获取limit, offset, search, sort, order
            queryParamsType: "undefined",
            queryParams: function queryParams(params) { //设置查询参数
                var param = {
                    page: params.pageNumber,
                    pagesize: params.pageSize,
                    tel: $(".hidTel").val(),
                    starttime: $("#old_startTime").val(),
                    endtime: $("#old_endTime").val(),
                    token: $.cookie("token")

                };
                return param;
            },
            onLoadSuccess: function() { //加载成功时执行
                //layer.msg("加载成功");
            },
            onLoadError: function() { //加载失败时执行
                //layer.msg("加载数据失败", { time: 1500, icon: 2 });
            }
        });
    }
}

//格式化历史记录内处理方式
function formatterDealType(val, row) {
	//处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
	var str = '-';
	switch(val) {
		case 0:
			str = 'IVR处理';
			break;
		case 1:
			str = '骚扰电话';
			break;
		case 2:
			str = '自助服务';
			break;
		case 3:
			str = '转值班电话';
			break;
		case 4:
			str = '留言';
			break;
		case 5:
			str = '呼损';
			break;
		case 6:
			str = '人工处理';
			break;
	}
	return str;
}

//工单编号
//function View(val, row) {
//	return '<div class="imgs" ><a class="xg" index="' + row.CreateUser + '" onclick= btn_order_details("' + row.F_WorkOrderId + '") >' + val + '</a></div>';
//	$("#F_UserCode").val(row.CreateUser);
//}

// 工单编号
function View(val, row) {
	if (row.F_DealTimely === "Ⅰ级") {
		return '<div class="imgs" ><a class="xg workOrderIdColorRed" index="' + row.CreateUser + '" onclick= btn_order_details("' + row.F_Id + '") >' + val + '</a></div>';
	} else if (row.F_DealTimely === "Ⅱ级") {
		return '<div class="imgs" ><a class="xg workOrderIdColorGreen" index="' + row.CreateUser + '" onclick= btn_order_details("' + row.F_Id + '") >' + val + '</a></div>';
	} else if (row.F_DealTimely === "普通工单") {
		return '<div class="imgs" ><a class="xg" index="' + row.CreateUser + '" onclick= btn_order_details("' + row.F_Id + '") >' + val + '</a></div>';
	} else {
		return '<div class="imgs" ><a class="xg" index="' + row.CreateUser + '" onclick= btn_order_details("' + row.F_Id + '") >' + val + '</a></div>';
	}
	$("#F_UserCode").val(row.CreateUser);
}


// 工单状态返回值判断
function workOrderStateJudge (val, row) {
	if (val === 0) {
		return '<div>待提交</div>';
	} else if (val === 1) {
		return '<div>待分派</div>';
	} else if (val === 2) {
		return '<div>待接单</div>';
	} else if (val === 3) {
		return '<div>待处理</div>';
	} else if (val === 4) {
		return '<div>处理中</div>';
	} else if (val === 5) {
		return '<div>退回待分派</div>';
	} else if (val === 6) {
		return '<div>退回待提交</div>';
	} else if (val === 10) {
		return '<div>已完成</div>';
	} else {
		return '<div></div>';
	}
}

// 工单类别返回值判断
function workOrderTypeJudge (val, row) {
	if (val === 1) {
		return '<div>咨询</div>';
	} else if (val === 2) {
		return '<div>投诉</div>';
	} else if (val === 3) {
		return '<div>重复</div>';
	} else {
		return '<div></div>';
	}
}

function Detail(val) {
    if (val) {
        var str = '<div style="color:#e43926;" '
        str = str + '  title="' + val + '" ';
        if (val.length > 10) {
            str = str + '>' + val.substring(0, 10) + '...</div>';
        }
        else {
            str = str + '>' + val + '</div>';
        }
        return str
    }
}

function GetCallState(val) {
	if(val == '1') {
		return '已接通';
	} else {
		return '未接通';
	}
}

//音频
function setCode(val) {
	if(val) {
		return '<div class="imgs" style="cursor: pointer;">' +
			'<img src="../img/vice.png" alt="" onclick= ck(this) item="' + val + '" />' +
			'</div>';
	} else {
		return '';
	}
}

 //省 市 区/县 
 //省
function LAISHENG(obj) {
	obj.empty();
	obj.append('<option selected="selected" value="">请选择</option>');
	$.getJSON(huayi.config.callcenter_url + "RegionCategory/GetCountyList", {
		"token": $.cookie("token"),
		pid: 0,
	}, function (data) {
		if (data.state.toLowerCase() == "success") {
			var content = data.data;                 
			$(content).each(function (i, n) {
				$("<option value='" + n.F_RegionId + "'>" + n.F_RegionName + "</option>").appendTo(obj);                       
			})
		}
	})
}
//市
function LAISHI(obj) {
	obj.empty();
	obj.append('<option selected="selected" value="">请选择</option>');
	$.getJSON(huayi.config.callcenter_url + "RegionCategory/GetCountyList", {
		"token": $.cookie("token"),
		pid: $('#source').val(),
	}, function (data) {
		if (data.state.toLowerCase() == "success") {
			var content = data.data;
			$(content).each(function (i, n) {
				$("<option value='" + n.F_RegionId + "'>" + n.F_RegionName + "</option>").appendTo(obj);					
			})
		}
		
	})
}
//		区/县
function LAIQU(obj) {
	obj.empty();
	obj.append('<option selected="selected" value="">请选择</option>');
	$.getJSON(huayi.config.callcenter_url + "RegionCategory/GetCountyList", {
		"token": $.cookie("token"),
		pid:$('#type').val(),
	}, function (data) {
		if (data.state.toLowerCase() == "success") {
			var content = data.data;
			$(content).each(function (i, n) {
				$("<option value='" + n.F_RegionId + "'>" + n.F_RegionName + "</option>").appendTo(obj);
			})
		}
	})
}

$('#source').on('change',function(){
	LAISHI($("#type"));
});
$('#type').on('change',function(){
	LAIQU($("#keyid"));
});

// 区域
//function getArea(obj) {
//  obj.empty();
//  obj.append('<option selected="selected" value="">请选择</option>');
//  $.getJSON(huayi.config.callcenter_url + "Department/GetCusAreaList", {
//      "token": $.cookie("token"),
//      pid: 1,
//      F_Layer: 1,
//  }, function (data) {
//      if (data.state.toLowerCase() == "success") {
//          var content = data.data;
//          $(content).each(function (i, n) {
//              $("<option value='" + n.F_DeptId + "'>" + n.F_DeptName + "</option>").appendTo(obj);
//          })
//      }
//  })
//}

//办事处 提交人
function CHOUDQ(obj) {
    obj.empty();
    obj.append('<option selected="selected" value="">请选择</option>');
    $.getJSON(huayi.config.callcenter_url + "Department/GetCusAreaList", {
        "token": $.cookie("token"),
        pid: 1,
        F_Layer: 1,
    }, function (data) {
        if (data.state.toLowerCase() == "success") {
            var content = data.data;
            $(content).each(function (i, n) {
                $("<option value='" + n.F_DeptId + "'>" + n.F_DeptName + "</option>").appendTo(obj);
            })
        }
    })
}
//办事处
function CHOUFEN(obj) {
	obj.empty();
	obj.append('<option selected="selected" value="">请选择</option>');
	$.getJSON(huayi.config.callcenter_url + "Department/GetCusAreaList", {
		"token": $.cookie("token"),
		F_Layer:2,
		pid:$("#customer_comaddress").val(),
	}, function (data) {
		if (data.state.toLowerCase() == "success") {
			var content = data.data;
			$(content).each(function (i, n) {
				$("<option value='" + n.F_DeptId + "'>" + n.F_DeptName + "</option>").appendTo(obj);
			})
		}
	})
}

// 提交人
function getSubmitter(obj) {
	obj.empty();
	obj.append('<option selected="selected" value="" deptId="">请选择</option>');
	$.getJSON(huayi.config.callcenter_url + "UserAccount/GetList", {
		"token": $.cookie("token"),
		type: 1,
		dptid: $("#customer_comaddress").val(),
        pagesize: 100,
	}, function (data) {
			console.log('123123123')
			var content = data.rows;
			$(content).each(function (i, n) {
				$("<option value='" + n.F_UserId + "'deptId='" + n.F_DeptId + "'>" + n.F_DeptName + " - " + n.F_UserName + "</option>").appendTo(obj);
			})
	})
}

// 获取提交人
$('#customer_comaddress').on('change',function(){
	getSubmitter($('#customer_submitter'));
 });


//function ck(val, row) {
//		$(".t-shade").addClass("cx");
//		$(".gjss").removeClass("cx");
//		$(".xqlb").addClass("cx");
//		var path = $(val).attr("item");
//		$(".Ly_box").empty();
//		$('<audio  style="width:100%;"class=" " src="' + path + '" loop="loop" controls="controls"></audio>').appendTo(".Ly_box");
//}

//录音
function ck(val) {
	var path = $(val).attr("item");
	$(".t-shade").addClass("cx");
	$(".gjss").removeClass("cx");
	$(".xqlb").addClass("cx");
	$(".Ly_box").empty();
	$('<audio style="width: 100%;"class=" " src="' + path + '" loop="loop" controls="controls" ></audio>').appendTo(".Ly_box");
}

//关闭录音
$(".setwin").click(function () {
    $(".t-shade").removeClass("cx");
    $('audio')[0].pause();
});


// 重复工单
function radioRepeat(id){
	layer.open({
		type: 2,
		title: '重复工单',
		maxmin: true, //开启最大化最小化按钮
		area: ['80%', '90%'],
		content: "./work_order_repeat.html?id=" + id
	});
}

//工单详情
function btn_order_details(val) {
	var id = val;
	layer.open({
		type: 2,
		title: '工单详情',
		maxmin: true, //开启最大化最小化按钮
		area: ['80%', '90%'],
		content: './work_order_details.html?id=' + id
		//              content: 'addZhiShiKuManger.html?addId=' + id + '&addPid='+ pid +'&addName='+ name +''
	});
}


function GetDealState(val) {
	if(val == '1') {
		return '已处理';
	} else {
		return '未处理';
	}
}

function GetStateName(val) {
	var str = '';
	switch(val + '') {
		case '0':
			str = "待处理";
			break;
		case '1':
			str = "已处理";
			break;
	}
	return str;
}
//截取字符串
function GetCont(val) {
	var str = '<div '
	if(val.length > 20) {
		str = str + ' title="' + val + '" ';
		val = val.substr(0, 20) + "...";
	}
	return str + '>' + val + '</div>';
}

//查看详情
function ckxq(str) {
	layer.open({
		type: 2,
		content: "CommonHtml/WorkDatil.html?wid=" + str, //iframe的url，no代表不显示滚动条
		title: '工单详情',
		area: ['85%', '80%'], //宽高
	});
}

//工单类型
function getOrderType() {
    $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
        "token": $.cookie("token"),
        flag: "GDLX"
    }, function(result) {
        result = $.parseJSON(result);
        var Count = result.data;
        $(Count).each(function(i, n) {
            $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".orderType"));
        })
    });
}

//投诉类型
function complaintType() {
    $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
        "token": $.cookie("token"),
        flag: "TSLX"
    }, function(result) {
        result = $.parseJSON(result);
        var Count = result.data;
        $(Count).each(function(i, n) {
            $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType1"));
        })
        typeSmall=$(".complaintType1").val();
    });
}
//咨询类型
function consultType() {
	$.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
		"token": $.cookie("token"),
		flag: "ZXLX"
	}, function(result) {
		result = $.parseJSON(result);
		var Count = result.data;
		$(Count).each(function(i, n) {
			$('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType2"));
		})
	});
}

//区域
function getAreaType() {
    $.get(huayi.config.callcenter_url + 'Area/GetAreaList', {
        "token": $.cookie("token"),
    }, function(result) {
        result = $.parseJSON(result);

        $.fn.zTree.init($("#TreeDemo"), setting, result.data); //实例化树形图
        $.fn.zTree.init($("#TreeDemo1"), setting1, result.data); //实例化树形图
    });
}
var setting = {
    data: {
        key: {
            name: "F_AreaName"
        },
        simpleData: {
            enable: true,
            idKey: "F_Id",
            pIdKey: "F_ParentId",
            rootPId: 0
        }
    },
    callback: {
        onClick: changeTreeClick
    }
}
var setting1 = {
    data: {
        key: {
            name: "F_AreaName"
        },
        simpleData: {
            enable: true,
            idKey: "F_Id",
            pIdKey: "F_ParentId",
            rootPId: 0
        }
    },
    callback: {
        onClick: changeTreeClick1
    }
}
function changeTreeClick(event, treeId, treeNode) {

    var areaParent = treeNode.getPath();
    if (areaParent[1]) {
        areaParent1 = areaParent[0].F_AreaName
        areaParent2 = areaParent[1].F_AreaName

        $('#shengshi').val(areaParent1 + "/" + areaParent2);
        $('#typeclass').val(areaParent1 + "/" + areaParent2);
        $('.inps2').val(areaParent1);
        $('.inps3').val(areaParent2);
        ComplaintVip();

        $('.khprovince').val(areaParent1);
        $('.khcity').val(areaParent2);

    } else {
        layer.msg("请选择最下级菜单");
    }
    $('.addTree').hide();
};
function changeTreeClick1(event, treeId, treeNode) {

    var areaParent = treeNode.getPath();
    if (areaParent[1]) {
        areaParent1 = areaParent[0].F_AreaName
        areaParent2 = areaParent[1].F_AreaName

        $('#typeclass').val(areaParent1 + "/" + areaParent2);
        $('.inps2').val(areaParent1);
        $('.inps3').val(areaParent2);
        ComplaintVip();

    } else {
        layer.msg("请选择最下级菜单");
    }
    $('.addTree1').hide();

};

//产品代码
function getProductType(obj) {
    $.ajax({
        type: "get",
        url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
        dataType: 'json',
        async: true,
        data: {
            token: $.cookie("token"),
            flag: "CPDM"
        },
        success: function(data) {
            var Count = data.data;
            $(Count).each(function(i, n) {
                $('<option value="' + n.F_Name + '">' + n.F_Name + '</option>').appendTo($("#productType"));
            })
        }
    });
}

// 问题代码
function getProblemCode(obj) {
    $.ajax({
        type: "get",
        url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
        dataType: 'json',
        async: true,
        data: {
            token: $.cookie("token"),
            flag: "WTDM"
        },
        success: function(data) {
            var Count = data.data;
            $(Count).each(function(i, n) {
                $('<option value="' + n.F_Name + '">' + n.F_Name + '</option>').appendTo($("#problemCode"));
            })
        }
    });
}

// 重要级别
function getDealTimely(obj) {
    $.ajax({
        type: "get",
        url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
        dataType: 'json',
        async: true,
        data: {
            token: $.cookie("token"),
            flag: "GDDJ"
        },
        success: function(data) {
            var Count = data.data;
            $(Count).each(function(i, n) {
                $('<option value="' + n.F_Name + '">' + n.F_Name + '</option>').appendTo($("#dealTimely"));
            })
        }
    });
}

// 重要级别原因(Ⅰ级)
function getReasonOne() {
	$("#reason").empty();
	$("#reason").append("<option value='' selected='selected'>请选择</option>");
    $.ajax({
        type: "get",
        url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
        dataType: 'json',
        async: true,
        data: {
            token: $.cookie("token"),
            flag: "YJYY"
        },
        success: function(data) {
            var Count = data.data;
            $(Count).each(function(i, n) {
                $('<option value="' + n.F_Name + '">' + n.F_Name + '</option>').appendTo($("#reason"));
            })
        }
    });
}

// 重要级别原因(Ⅱ级)
function getReasonTwo() {
	$("#reason").empty();
	$("#reason").append("<option value='' selected='selected'>请选择</option>");
    $.ajax({
        type: "get",
        url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
        dataType: 'json',
        async: true,
        data: {
            token: $.cookie("token"),
            flag: "EJYY"
        },
        success: function(data) {
            var Count = data.data;
            $(Count).each(function(i, n) {
                $('<option value="' + n.F_Name + '">' + n.F_Name + '</option>').appendTo($("#reason"));
            })
        }
    });
}

// 重要级别显示原因
$('#dealTimely').on('change',function(){
	if ($('#dealTimely').val() === 'Ⅰ级'){
		$('#reason').val('');
		$('#reason').removeAttr("disabled");
		getReasonOne();
	} else if ($('#dealTimely').val() === 'Ⅱ级' ){
		$('#reason').val('');
		$('#reason').removeAttr("disabled");
		getReasonTwo();
	} else {
		$('#reason').val('');
		$('#reason').attr("disabled", "disabled");
	}
})

// 指派事件
$('#isAssign').on('change', function(){
	if($('#isAssign input[name="isAssign"]:checked').val() === '1'){
		$('.comaddressTitle').show();
		$('.comaddressSelect').show();
		$('.submitterTitle').show();
		$('.submitterSelect').show();
	} else if ($('#isAssign input[name="isAssign"]:checked').val() === '0'){
		$('.comaddressTitle').hide();
		$('.comaddressSelect').hide();
		$('.submitterTitle').hide();
		$('.submitterSelect').hide();
	}
})

// 地址（省+市+区/县）
function detailedAddress() {
	if($('#source').val() === ""){
		var province = '';
	} else {
		var province = $('#source').find("option:selected").text()
	}
	if($('#type').val() === ""){
		var city = '';
	} else {
		var city = $('#type').find("option:selected").text()
	}
	if($('#keyid').val() === ""){
		var county = '';
	} else {
		var county = $('#keyid').find("option:selected").text()
	}
	if($('#addressDescription').val === ""){
		var addressDescription = '';
	} else {
		var addressDescription = $('#addressDescription').val();
	}
	var address = province + '-' + city + '-' + county + '-' + addressDescription;
	return address;
}

//产品厂家
function getProductFactory() {
    $("#productFactoryDataList").empty();
    $("#productFactoryDataList").append('<option value="请选择"></option>');
    $("#productFactoryDataList").append('<option value="不清"></option>');
    $.getJSON(huayi.config.callcenter_url + "EquipmentNumber/GetList", {
        "token": $.cookie("token"),
        keywords: "",
        pageindex: "1",
        pagesize: "200",
    }, function (data) {
        if (data.state.toLowerCase() == "success") {
            var content = data.rows;
            $(content).each(function (i, n) {
            	$("#productFactoryDataList").append('<option value="'+ n.F_Production + '">');
            })
        }
    })
}

//工单来源
function getOrderSource(obj) {
    $.ajax({
        type: "get",
        url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
        dataType: 'json',
        async: true,
        data: {
            token: $.cookie("token"),
            flag: "GDLY"
        },
        success: function(data) {
            var Count = data.data;
            $(Count).each(function(i, n) {
                $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#DicValueList"));
            })
        }
    });
}

//客诉专员
function ComplaintVip() {
    $.ajax({
        type: "get",
        url: huayi.config.callcenter_url + "Customer/GetAllList",
        dataType: 'json',
        async: true,
        data: {
            token: $.cookie("token"),
            type: 2,
            province: $('.inps2').val(), //省
            city: $('.inps3').val() //市
        },
        success: function(data) {
            $("#vipName").empty();
            var Count = data.data;
            $('<option value="">请选择专员</option>').appendTo($("#vipName"));
            $(Count).each(function(i, n) {
                $('<option value="' + n.F_Id
                    + '"  index="' + n.F_Phone
                    + '" areaText="' + n.F_Area
                    + '" province="' + n.F_Province
                    + '" city="' + n.F_City + '">' + n.F_Name
                    + '</option>').appendTo($("#vipName"));
            })
        }
    });
}

//清空
function Clean() {
    ////左侧
    //$('.ldname').val(''); //投诉人
    //$('#khid').val('');
    //$('#kharea').val(''); //投诉电话
    //$('.ldlocation').text('未知'); //归属地
    //$('#shengshi').val(''); //联系人
    //$('.ldtel1').val(''); //联系电话
    //$('.khprovince').val(''); //邮编
    //$('.khcity').val(''); //email
    //$('.ldtime').val(''); //来电时间
    //右侧
    $('#name').val('');
    $('#tel').val(''); //号码
    $('#orderSource').val(''); //工单来源
    $('#typeclassId').val(''); //工单类型id
    $('.orderType').val(''); //工单状态id   
    $('.DicValueList').val(''); //反馈内容    
    $('#productname').val(''); //备注一     
    $('#buyAddress').val(''); //备注二     
    $('#batchNumber').val('');
    $('.complaintType').val('');
    $(".areaInps").val();
    $('.inps2').val('');
    $('.inps3').val('');
    
  	$('#source').val('');
    $('#type').val('');
    $('#keyid').val('');
    $('#addressDescription').val(''); //详细地址
    $('#productType').val('');
    $('#productName').val('');
    $('#specification').val('');
    $('#productDate').val('');
    $('#productNumber').val('');
    $('#productFactory').val('');
    $('#problemCode').val('');
    $('#qualityProblem').val('');
    $('#dealTimely').val('');
    $('#reason').val('');
    $('#customer_comaddress').val('');
    $('#customer_submitter').val('');
    $('#remark').val('');
    $("#order_isover input[name='type'][value='1']").prop("checked","checked"); //咨询
    $("#isAssign input[name='isAssign'][value='1']").prop("checked","checked"); //指派
    $("#duplicate input[name='duplicate'][value='0']").prop("checked","checked"); //重复工单
}

//保存
function saveCustomer() {

    if (!$('#name').val()) {
        layer.confirm('请输入姓名！', {
            icon: 2,
            btn: ['确定']
        });
        return;
    }
    if (!$('#tel').val()) {
        layer.confirm('请输入电话！', {
            icon: 2,
            btn: ['确定']
        });
        return;
    }
    if (!$('#qualityProblem').val()) {
        layer.confirm('请输入质量问题！', {
            icon: 2,
            btn: ['确定']
        });
        return;
    }
    $.ajax({
        type: "post",
        url: huayi.config.callcenter_url + "WorkOrder/AddWorkOrder",
        dataType: 'json',
        async: true,
        beforeSend: function() { //触发ajax请求开始时执行
            $('.customerSubmit').attr("disabled", true);
            $('.customerSubmit').text('保存中...');
        },
        data: {
	        token: $.cookie("token"),
            IsAssign: $('#isAssign input[name="isAssign"]:checked').val(),//是否指派
            clbm: $('#customer_submitter').find("option:selected").attr("deptId") === '请选择' ? '' : $('#customer_submitter').find("option:selected").attr("deptId"), //提交部门
            clid: $('#customer_submitter').val(), //提交人
//          cont: $('#cont').val(), //提交内容
            F_Type: $('#order_isover input[name="type"]:checked').val(), //工单类型
//          F_Area: $('#customer_area').val(), //大区
            F_DealTimely: $('#dealTimely').val(), //重要级别
            F_Reason: $('#reason').val(), //原因
            F_CusName: $('#name').val(), //姓名
            F_CusPhone: $('#tel').val(), //号码
            F_AddRess: detailedAddress(),//地址
            F_ProductType: $('#productType').val(), //产品代码
            F_ProductName: $('#productName').val(), //产品名称
            F_Specifications: $('#specification').val(), //规格
            F_ProductDate: $('#productDate').val(), //生产日期
            F_BatchNumber: $('#productNumber').val(), //产品编码
            F_Manufacturer: $('#productFactory').val(), //产品厂家
            F_ProblemCode: $('#problemCode').val(), //问题代码
            F_QualityProblem: $('#qualityProblem').val(), //质量问题
            F_Content: $('#remark').val(), //备注
            F_Duplicate: $('#duplicate input[name="duplicate"]:checked').val(), //重复工单
        },
        success: function (data) {
            if (data.state.toLowerCase() == 'success') {
                layer.msg("保存成功！");
                Clean();
                //window.location.reload()
                $('.customerSubmit').attr("disabled", false);
	            $('.customerSubmit').text('保存');
            } else {
            	$('.customerSubmit').attr("disabled", false);
	            $('.customerSubmit').text('保存');
            }
        }
    });

}