郑州颐和随访系统

T_Call_CallRecords.cs 46KB

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  1. using CallCenterApi.DB;
  2. using System;
  3. using System.Collections.Generic;
  4. using System.Data;
  5. using System.Data.SqlClient;
  6. using System.Linq;
  7. using System.Text;
  8. using System.Threading.Tasks;
  9. namespace CallCenterApi.DAL
  10. {
  11. /// <summary>
  12. /// 数据访问类:T_Call_CallRecords
  13. /// </summary>
  14. public partial class T_Call_CallRecords
  15. {
  16. private static readonly object Global_Lock = new object();
  17. public T_Call_CallRecords()
  18. { }
  19. #region BasicMethod
  20. /// <summary>
  21. /// 得到最大ID
  22. /// </summary>
  23. public int GetMaxId()
  24. {
  25. return DbHelperSQL.GetMaxID("CallRecordsId", "T_Call_CallRecords");
  26. }
  27. /// <summary>
  28. /// 是否存在该记录
  29. /// </summary>
  30. public bool Exists(int CallRecordsId)
  31. {
  32. StringBuilder strSql = new StringBuilder();
  33. strSql.Append("select count(1) from T_Call_CallRecords WITH(NOLOCK) ");
  34. strSql.Append(" where CallRecordsId=@CallRecordsId");
  35. SqlParameter[] parameters = {
  36. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  37. };
  38. parameters[0].Value = CallRecordsId;
  39. return DbHelperSQL.Exists(strSql.ToString(), parameters);
  40. }
  41. /// <summary>
  42. /// 增加一条数据
  43. /// </summary>
  44. public int Add(CallCenterApi.Model.T_Call_CallRecords model)
  45. {
  46. StringBuilder strSql = new StringBuilder();
  47. strSql.Append("insert into T_Call_CallRecords(");
  48. strSql.Append("CallId,CallNumber,CusId,CusCode,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,RingStartTime,RingEndTime,TalkStartTime,TalkEndTime,EndTime,LongTime,IvrLongTime,RingLongTime,TalkLongTime,UserId,UserCode,UserName,ExtNumber,FilePath,IsExitWorkOrder,IsDeal,OperateType,OperateObject,OperateTime,Remark,MYD,BusinessType,Location,WaitStartTime,WaitEndTime,WaitLongTime,NoCallState,WorkTimesDiff,F_QCState,F_QCScore,F_QCRemark,F_QCUserId,F_QCUserName,F_QCTime,F_QCIsSelect,F_HJJGId,F_HJJGName,F_QCQuestion,F_QCAdvise,TaskType,TaskPhoneID,TaskID)");
  49. strSql.Append(" values (");
  50. strSql.Append("@CallId,@CallNumber,@CusId,@CusCode,@CallType,@CallState,@DealType,@BeginTime,@IvrStartTime,@IvrEndTime,@RingStartTime,@RingEndTime,@TalkStartTime,@TalkEndTime,@EndTime,@LongTime,@IvrLongTime,@RingLongTime,@TalkLongTime,@UserId,@UserCode,@UserName,@ExtNumber,@FilePath,@IsExitWorkOrder,@IsDeal,@OperateType,@OperateObject,@OperateTime,@Remark,@MYD,@BusinessType,@Location,@WaitStartTime,@WaitEndTime,@WaitLongTime,@NoCallState,@WorkTimesDiff,@F_QCState,@F_QCScore,@F_QCRemark,@F_QCUserId,@F_QCUserName,@F_QCTime,@F_QCIsSelect,@F_HJJGId,@F_HJJGName,@F_QCQuestion,@F_QCAdvise,@TaskType,@TaskPhoneID,@TaskID)");
  51. strSql.Append(";select @@IDENTITY");
  52. SqlParameter[] parameters = {
  53. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  54. new SqlParameter("@CallNumber", SqlDbType.VarChar,100),
  55. new SqlParameter("@CusId", SqlDbType.VarChar,50),
  56. new SqlParameter("@CusCode", SqlDbType.VarChar,50),
  57. new SqlParameter("@CallType", SqlDbType.Int,4),
  58. new SqlParameter("@CallState", SqlDbType.Int,4),
  59. new SqlParameter("@DealType", SqlDbType.Int,4),
  60. new SqlParameter("@BeginTime", SqlDbType.DateTime),
  61. new SqlParameter("@IvrStartTime", SqlDbType.DateTime),
  62. new SqlParameter("@IvrEndTime", SqlDbType.DateTime),
  63. new SqlParameter("@RingStartTime", SqlDbType.DateTime),
  64. new SqlParameter("@RingEndTime", SqlDbType.DateTime),
  65. new SqlParameter("@TalkStartTime", SqlDbType.DateTime),
  66. new SqlParameter("@TalkEndTime", SqlDbType.DateTime),
  67. new SqlParameter("@EndTime", SqlDbType.DateTime),
  68. new SqlParameter("@LongTime", SqlDbType.Int,4),
  69. new SqlParameter("@IvrLongTime", SqlDbType.Int,4),
  70. new SqlParameter("@RingLongTime", SqlDbType.Int,4),
  71. new SqlParameter("@TalkLongTime", SqlDbType.Int,4),
  72. new SqlParameter("@UserId", SqlDbType.Int,4),
  73. new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  74. new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  75. new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  76. new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  77. new SqlParameter("@IsExitWorkOrder", SqlDbType.Bit,1),
  78. new SqlParameter("@IsDeal", SqlDbType.Int,4),
  79. new SqlParameter("@OperateType", SqlDbType.Int,4),
  80. new SqlParameter("@OperateObject", SqlDbType.VarChar,20),
  81. new SqlParameter("@OperateTime", SqlDbType.DateTime),
  82. new SqlParameter("@Remark", SqlDbType.NVarChar,1000),
  83. new SqlParameter("@MYD", SqlDbType.Int,4),
  84. new SqlParameter("@BusinessType", SqlDbType.Int,4),
  85. new SqlParameter("@Location", SqlDbType.NVarChar,100),
  86. new SqlParameter("@WaitStartTime", SqlDbType.DateTime),
  87. new SqlParameter("@WaitEndTime", SqlDbType.DateTime),
  88. new SqlParameter("@WaitLongTime", SqlDbType.Int,4),
  89. new SqlParameter("@NoCallState", SqlDbType.Int,4),
  90. new SqlParameter("@WorkTimesDiff", SqlDbType.Int,4),
  91. new SqlParameter("@F_QCState", SqlDbType.SmallInt,2),
  92. new SqlParameter("@F_QCScore", SqlDbType.Decimal,9),
  93. new SqlParameter("@F_QCRemark", SqlDbType.Text),
  94. new SqlParameter("@F_QCUserId", SqlDbType.Int,4),
  95. new SqlParameter("@F_QCUserName", SqlDbType.NVarChar,50),
  96. new SqlParameter("@F_QCTime", SqlDbType.DateTime),
  97. new SqlParameter("@F_QCIsSelect", SqlDbType.SmallInt,2),
  98. new SqlParameter("@F_HJJGId", SqlDbType.Int,4),
  99. new SqlParameter("@F_HJJGName", SqlDbType.NVarChar,500),
  100. new SqlParameter("@F_QCQuestion", SqlDbType.NText),
  101. new SqlParameter("@F_QCAdvise", SqlDbType.NText),
  102. new SqlParameter("@TaskType", SqlDbType.NVarChar,10),
  103. new SqlParameter("@TaskPhoneID", SqlDbType.NVarChar,10),
  104. new SqlParameter("@TaskID", SqlDbType.NVarChar,32)};
  105. parameters[0].Value = model.CallId;
  106. parameters[1].Value = model.CallNumber;
  107. parameters[2].Value = model.CusId;
  108. parameters[3].Value = model.CusCode;
  109. parameters[4].Value = model.CallType;
  110. parameters[5].Value = model.CallState;
  111. parameters[6].Value = model.DealType;
  112. parameters[7].Value = model.BeginTime;
  113. parameters[8].Value = model.IvrStartTime;
  114. parameters[9].Value = model.IvrEndTime;
  115. parameters[10].Value = model.RingStartTime;
  116. parameters[11].Value = model.RingEndTime;
  117. parameters[12].Value = model.TalkStartTime;
  118. parameters[13].Value = model.TalkEndTime;
  119. parameters[14].Value = model.EndTime;
  120. parameters[15].Value = model.LongTime;
  121. parameters[16].Value = model.IvrLongTime;
  122. parameters[17].Value = model.RingLongTime;
  123. parameters[18].Value = model.TalkLongTime;
  124. parameters[19].Value = model.UserId;
  125. parameters[20].Value = model.UserCode;
  126. parameters[21].Value = model.UserName;
  127. parameters[22].Value = model.ExtNumber;
  128. parameters[23].Value = model.FilePath;
  129. parameters[24].Value = model.IsExitWorkOrder;
  130. parameters[25].Value = model.IsDeal;
  131. parameters[26].Value = model.OperateType;
  132. parameters[27].Value = model.OperateObject;
  133. parameters[28].Value = model.OperateTime;
  134. parameters[29].Value = model.Remark;
  135. parameters[30].Value = model.MYD;
  136. parameters[31].Value = model.BusinessType;
  137. parameters[32].Value = model.Location;
  138. parameters[33].Value = model.WaitStartTime;
  139. parameters[34].Value = model.WaitEndTime;
  140. parameters[35].Value = model.WaitLongTime;
  141. parameters[36].Value = model.NoCallState;
  142. parameters[37].Value = model.WorkTimesDiff;
  143. parameters[38].Value = model.F_QCState;
  144. parameters[39].Value = model.F_QCScore;
  145. parameters[40].Value = model.F_QCRemark;
  146. parameters[41].Value = model.F_QCUserId;
  147. parameters[42].Value = model.F_QCUserName;
  148. parameters[43].Value = model.F_QCTime;
  149. parameters[44].Value = model.F_QCIsSelect;
  150. parameters[45].Value = model.F_HJJGId;
  151. parameters[46].Value = model.F_HJJGName;
  152. parameters[47].Value = model.F_QCQuestion;
  153. parameters[48].Value = model.F_QCAdvise;
  154. parameters[49].Value = model.TaskType;
  155. parameters[50].Value = model.TaskPhoneID;
  156. parameters[51].Value = model.TaskID;
  157. object obj = DbHelperSQL.GetSingle(strSql.ToString(), parameters);
  158. if (obj == null)
  159. {
  160. return 0;
  161. }
  162. else
  163. {
  164. return Convert.ToInt32(obj);
  165. }
  166. }
  167. /// <summary>
  168. /// 更新一条数据
  169. /// </summary>
  170. public bool Update(CallCenterApi.Model.T_Call_CallRecords model)
  171. {
  172. StringBuilder strSql = new StringBuilder();
  173. strSql.Append("update T_Call_CallRecords set ");
  174. strSql.Append("CallId=@CallId,");
  175. strSql.Append("CallNumber=@CallNumber,");
  176. strSql.Append("CusId=@CusId,");
  177. strSql.Append("CusCode=@CusCode,");
  178. strSql.Append("CallType=@CallType,");
  179. strSql.Append("CallState=@CallState,");
  180. strSql.Append("DealType=@DealType,");
  181. strSql.Append("BeginTime=@BeginTime,");
  182. strSql.Append("IvrStartTime=@IvrStartTime,");
  183. strSql.Append("IvrEndTime=@IvrEndTime,");
  184. strSql.Append("RingStartTime=@RingStartTime,");
  185. strSql.Append("RingEndTime=@RingEndTime,");
  186. strSql.Append("TalkStartTime=@TalkStartTime,");
  187. strSql.Append("TalkEndTime=@TalkEndTime,");
  188. strSql.Append("EndTime=@EndTime,");
  189. strSql.Append("LongTime=@LongTime,");
  190. strSql.Append("IvrLongTime=@IvrLongTime,");
  191. strSql.Append("RingLongTime=@RingLongTime,");
  192. strSql.Append("TalkLongTime=@TalkLongTime,");
  193. strSql.Append("UserId=@UserId,");
  194. strSql.Append("UserCode=@UserCode,");
  195. strSql.Append("UserName=@UserName,");
  196. strSql.Append("ExtNumber=@ExtNumber,");
  197. strSql.Append("FilePath=@FilePath,");
  198. strSql.Append("IsExitWorkOrder=@IsExitWorkOrder,");
  199. strSql.Append("IsDeal=@IsDeal,");
  200. strSql.Append("OperateType=@OperateType,");
  201. strSql.Append("OperateObject=@OperateObject,");
  202. strSql.Append("OperateTime=@OperateTime,");
  203. strSql.Append("Remark=@Remark,");
  204. strSql.Append("MYD=@MYD,");
  205. strSql.Append("BusinessType=@BusinessType,");
  206. strSql.Append("Location=@Location,");
  207. strSql.Append("WaitStartTime=@WaitStartTime,");
  208. strSql.Append("WaitEndTime=@WaitEndTime,");
  209. strSql.Append("WaitLongTime=@WaitLongTime,");
  210. strSql.Append("NoCallState=@NoCallState,");
  211. strSql.Append("WorkTimesDiff=@WorkTimesDiff,");
  212. strSql.Append("F_QCState=@F_QCState,");
  213. strSql.Append("F_QCScore=@F_QCScore,");
  214. strSql.Append("F_QCRemark=@F_QCRemark,");
  215. strSql.Append("F_QCUserId=@F_QCUserId,");
  216. strSql.Append("F_QCUserName=@F_QCUserName,");
  217. strSql.Append("F_QCTime=@F_QCTime,");
  218. strSql.Append("F_QCIsSelect=@F_QCIsSelect,");
  219. strSql.Append("F_HJJGId=@F_HJJGId,");
  220. strSql.Append("F_HJJGName=@F_HJJGName,");
  221. strSql.Append("F_QCQuestion=@F_QCQuestion,");
  222. strSql.Append("F_QCAdvise=@F_QCAdvise,");
  223. strSql.Append("TaskType=@TaskType,");
  224. strSql.Append("TaskPhoneID=@TaskPhoneID,");
  225. strSql.Append("TaskID=@TaskID");
  226. strSql.Append(" where CallRecordsId=@CallRecordsId");
  227. SqlParameter[] parameters = {
  228. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  229. new SqlParameter("@CallNumber", SqlDbType.VarChar,100),
  230. new SqlParameter("@CusId", SqlDbType.VarChar,50),
  231. new SqlParameter("@CusCode", SqlDbType.VarChar,50),
  232. new SqlParameter("@CallType", SqlDbType.Int,4),
  233. new SqlParameter("@CallState", SqlDbType.Int,4),
  234. new SqlParameter("@DealType", SqlDbType.Int,4),
  235. new SqlParameter("@BeginTime", SqlDbType.DateTime),
  236. new SqlParameter("@IvrStartTime", SqlDbType.DateTime),
  237. new SqlParameter("@IvrEndTime", SqlDbType.DateTime),
  238. new SqlParameter("@RingStartTime", SqlDbType.DateTime),
  239. new SqlParameter("@RingEndTime", SqlDbType.DateTime),
  240. new SqlParameter("@TalkStartTime", SqlDbType.DateTime),
  241. new SqlParameter("@TalkEndTime", SqlDbType.DateTime),
  242. new SqlParameter("@EndTime", SqlDbType.DateTime),
  243. new SqlParameter("@LongTime", SqlDbType.Int,4),
  244. new SqlParameter("@IvrLongTime", SqlDbType.Int,4),
  245. new SqlParameter("@RingLongTime", SqlDbType.Int,4),
  246. new SqlParameter("@TalkLongTime", SqlDbType.Int,4),
  247. new SqlParameter("@UserId", SqlDbType.Int,4),
  248. new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  249. new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  250. new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  251. new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  252. new SqlParameter("@IsExitWorkOrder", SqlDbType.Bit,1),
  253. new SqlParameter("@IsDeal", SqlDbType.Int,4),
  254. new SqlParameter("@OperateType", SqlDbType.Int,4),
  255. new SqlParameter("@OperateObject", SqlDbType.VarChar,20),
  256. new SqlParameter("@OperateTime", SqlDbType.DateTime),
  257. new SqlParameter("@Remark", SqlDbType.NVarChar,1000),
  258. new SqlParameter("@MYD", SqlDbType.Int,4),
  259. new SqlParameter("@BusinessType", SqlDbType.Int,4),
  260. new SqlParameter("@Location", SqlDbType.NVarChar,100),
  261. new SqlParameter("@WaitStartTime", SqlDbType.DateTime),
  262. new SqlParameter("@WaitEndTime", SqlDbType.DateTime),
  263. new SqlParameter("@WaitLongTime", SqlDbType.Int,4),
  264. new SqlParameter("@NoCallState", SqlDbType.Int,4),
  265. new SqlParameter("@WorkTimesDiff", SqlDbType.Int,4),
  266. new SqlParameter("@F_QCState", SqlDbType.SmallInt,2),
  267. new SqlParameter("@F_QCScore", SqlDbType.Decimal,9),
  268. new SqlParameter("@F_QCRemark", SqlDbType.Text),
  269. new SqlParameter("@F_QCUserId", SqlDbType.Int,4),
  270. new SqlParameter("@F_QCUserName", SqlDbType.NVarChar,50),
  271. new SqlParameter("@F_QCTime", SqlDbType.DateTime),
  272. new SqlParameter("@F_QCIsSelect", SqlDbType.SmallInt,2),
  273. new SqlParameter("@F_HJJGId", SqlDbType.Int,4),
  274. new SqlParameter("@F_HJJGName", SqlDbType.NVarChar,500),
  275. new SqlParameter("@F_QCQuestion", SqlDbType.NText),
  276. new SqlParameter("@F_QCAdvise", SqlDbType.NText),
  277. new SqlParameter("@TaskType", SqlDbType.NVarChar,10),
  278. new SqlParameter("@TaskPhoneID", SqlDbType.NVarChar,10),
  279. new SqlParameter("@TaskID", SqlDbType.NVarChar,32),
  280. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)};
  281. parameters[0].Value = model.CallId;
  282. parameters[1].Value = model.CallNumber;
  283. parameters[2].Value = model.CusId;
  284. parameters[3].Value = model.CusCode;
  285. parameters[4].Value = model.CallType;
  286. parameters[5].Value = model.CallState;
  287. parameters[6].Value = model.DealType;
  288. parameters[7].Value = model.BeginTime;
  289. parameters[8].Value = model.IvrStartTime;
  290. parameters[9].Value = model.IvrEndTime;
  291. parameters[10].Value = model.RingStartTime;
  292. parameters[11].Value = model.RingEndTime;
  293. parameters[12].Value = model.TalkStartTime;
  294. parameters[13].Value = model.TalkEndTime;
  295. parameters[14].Value = model.EndTime;
  296. parameters[15].Value = model.LongTime;
  297. parameters[16].Value = model.IvrLongTime;
  298. parameters[17].Value = model.RingLongTime;
  299. parameters[18].Value = model.TalkLongTime;
  300. parameters[19].Value = model.UserId;
  301. parameters[20].Value = model.UserCode;
  302. parameters[21].Value = model.UserName;
  303. parameters[22].Value = model.ExtNumber;
  304. parameters[23].Value = model.FilePath;
  305. parameters[24].Value = model.IsExitWorkOrder;
  306. parameters[25].Value = model.IsDeal;
  307. parameters[26].Value = model.OperateType;
  308. parameters[27].Value = model.OperateObject;
  309. parameters[28].Value = model.OperateTime;
  310. parameters[29].Value = model.Remark;
  311. parameters[30].Value = model.MYD;
  312. parameters[31].Value = model.BusinessType;
  313. parameters[32].Value = model.Location;
  314. parameters[33].Value = model.WaitStartTime;
  315. parameters[34].Value = model.WaitEndTime;
  316. parameters[35].Value = model.WaitLongTime;
  317. parameters[36].Value = model.NoCallState;
  318. parameters[37].Value = model.WorkTimesDiff;
  319. parameters[38].Value = model.F_QCState;
  320. parameters[39].Value = model.F_QCScore;
  321. parameters[40].Value = model.F_QCRemark;
  322. parameters[41].Value = model.F_QCUserId;
  323. parameters[42].Value = model.F_QCUserName;
  324. parameters[43].Value = model.F_QCTime;
  325. parameters[44].Value = model.F_QCIsSelect;
  326. parameters[45].Value = model.F_HJJGId;
  327. parameters[46].Value = model.F_HJJGName;
  328. parameters[47].Value = model.F_QCQuestion;
  329. parameters[48].Value = model.F_QCAdvise;
  330. parameters[49].Value = model.TaskType;
  331. parameters[50].Value = model.TaskPhoneID;
  332. parameters[51].Value = model.TaskID;
  333. parameters[52].Value = model.CallRecordsId;
  334. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  335. if (rows > 0)
  336. {
  337. return true;
  338. }
  339. else
  340. {
  341. return false;
  342. }
  343. }
  344. /// <summary>
  345. /// 删除一条数据
  346. /// </summary>
  347. public bool Delete(int CallRecordsId)
  348. {
  349. StringBuilder strSql = new StringBuilder();
  350. strSql.Append("delete from T_Call_CallRecords ");
  351. strSql.Append(" where CallRecordsId=@CallRecordsId");
  352. SqlParameter[] parameters = {
  353. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  354. };
  355. parameters[0].Value = CallRecordsId;
  356. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  357. if (rows > 0)
  358. {
  359. return true;
  360. }
  361. else
  362. {
  363. return false;
  364. }
  365. }
  366. /// <summary>
  367. /// 批量删除数据
  368. /// </summary>
  369. public bool DeleteList(string CallRecordsIdlist)
  370. {
  371. StringBuilder strSql = new StringBuilder();
  372. strSql.Append("delete from T_Call_CallRecords ");
  373. strSql.Append(" where CallRecordsId in (" + CallRecordsIdlist + ") ");
  374. int rows = DbHelperSQL.ExecuteSql(strSql.ToString());
  375. if (rows > 0)
  376. {
  377. return true;
  378. }
  379. else
  380. {
  381. return false;
  382. }
  383. }
  384. /// <summary>
  385. /// 得到一个对象实体
  386. /// </summary>
  387. public Model.T_Call_CallRecords GetModel(int CallRecordsId)
  388. {
  389. StringBuilder strSql = new StringBuilder();
  390. strSql.Append("select top 1 * from T_Call_CallRecords WITH(NOLOCK)");
  391. strSql.Append(" where CallRecordsId=@CallRecordsId");
  392. SqlParameter[] parameters = {
  393. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  394. };
  395. parameters[0].Value = CallRecordsId;
  396. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  397. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  398. if (ds.Tables[0].Rows.Count > 0)
  399. {
  400. return DataRowToModel(ds.Tables[0].Rows[0]);
  401. }
  402. else
  403. {
  404. return null;
  405. }
  406. }
  407. /// <summary>
  408. /// 得到一个对象实体
  409. /// </summary>
  410. public Model.T_Call_CallRecords DataRowToModel(DataRow row)
  411. {
  412. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  413. if (row != null)
  414. {
  415. if (row["CallId"] != null)
  416. {
  417. model.CallId = row["CallId"].ToString();
  418. }
  419. if (row["CallNumber"] != null)
  420. {
  421. model.CallNumber = row["CallNumber"].ToString();
  422. }
  423. if (row["CusId"] != null)
  424. {
  425. model.CusId = row["CusId"].ToString();
  426. }
  427. if (row["CusCode"] != null)
  428. {
  429. model.CusCode = row["CusCode"].ToString();
  430. }
  431. if (row["CallType"] != null && row["CallType"].ToString() != "")
  432. {
  433. model.CallType = int.Parse(row["CallType"].ToString());
  434. }
  435. if (row["CallState"] != null && row["CallState"].ToString() != "")
  436. {
  437. model.CallState = int.Parse(row["CallState"].ToString());
  438. }
  439. if (row["DealType"] != null && row["DealType"].ToString() != "")
  440. {
  441. model.DealType = int.Parse(row["DealType"].ToString());
  442. }
  443. if (row["BeginTime"] != null && row["BeginTime"].ToString() != "")
  444. {
  445. model.BeginTime = DateTime.Parse(row["BeginTime"].ToString());
  446. }
  447. if (row["IvrStartTime"] != null && row["IvrStartTime"].ToString() != "")
  448. {
  449. model.IvrStartTime = DateTime.Parse(row["IvrStartTime"].ToString());
  450. }
  451. if (row["IvrEndTime"] != null && row["IvrEndTime"].ToString() != "")
  452. {
  453. model.IvrEndTime = DateTime.Parse(row["IvrEndTime"].ToString());
  454. }
  455. if (row["RingStartTime"] != null && row["RingStartTime"].ToString() != "")
  456. {
  457. model.RingStartTime = DateTime.Parse(row["RingStartTime"].ToString());
  458. }
  459. if (row["RingEndTime"] != null && row["RingEndTime"].ToString() != "")
  460. {
  461. model.RingEndTime = DateTime.Parse(row["RingEndTime"].ToString());
  462. }
  463. if (row["TalkStartTime"] != null && row["TalkStartTime"].ToString() != "")
  464. {
  465. model.TalkStartTime = DateTime.Parse(row["TalkStartTime"].ToString());
  466. }
  467. if (row["TalkEndTime"] != null && row["TalkEndTime"].ToString() != "")
  468. {
  469. model.TalkEndTime = DateTime.Parse(row["TalkEndTime"].ToString());
  470. }
  471. if (row["EndTime"] != null && row["EndTime"].ToString() != "")
  472. {
  473. model.EndTime = DateTime.Parse(row["EndTime"].ToString());
  474. }
  475. if (row["LongTime"] != null && row["LongTime"].ToString() != "")
  476. {
  477. model.LongTime = int.Parse(row["LongTime"].ToString());
  478. }
  479. if (row["IvrLongTime"] != null && row["IvrLongTime"].ToString() != "")
  480. {
  481. model.IvrLongTime = int.Parse(row["IvrLongTime"].ToString());
  482. }
  483. if (row["RingLongTime"] != null && row["RingLongTime"].ToString() != "")
  484. {
  485. model.RingLongTime = int.Parse(row["RingLongTime"].ToString());
  486. }
  487. if (row["TalkLongTime"] != null && row["TalkLongTime"].ToString() != "")
  488. {
  489. model.TalkLongTime = int.Parse(row["TalkLongTime"].ToString());
  490. }
  491. if (row["UserId"] != null && row["UserId"].ToString() != "")
  492. {
  493. model.UserId = int.Parse(row["UserId"].ToString());
  494. }
  495. if (row["UserCode"] != null)
  496. {
  497. model.UserCode = row["UserCode"].ToString();
  498. }
  499. if (row["UserName"] != null)
  500. {
  501. model.UserName = row["UserName"].ToString();
  502. }
  503. if (row["ExtNumber"] != null)
  504. {
  505. model.ExtNumber = row["ExtNumber"].ToString();
  506. }
  507. if (row["FilePath"] != null)
  508. {
  509. model.FilePath = row["FilePath"].ToString();
  510. }
  511. if (row["IsExitWorkOrder"] != null && row["IsExitWorkOrder"].ToString() != "")
  512. {
  513. if ((row["IsExitWorkOrder"].ToString() == "1") || (row["IsExitWorkOrder"].ToString().ToLower() == "true"))
  514. {
  515. model.IsExitWorkOrder = true;
  516. }
  517. else
  518. {
  519. model.IsExitWorkOrder = false;
  520. }
  521. }
  522. if (row["IsDeal"] != null && row["IsDeal"].ToString() != "")
  523. {
  524. model.IsDeal = int.Parse(row["IsDeal"].ToString());
  525. }
  526. if (row["OperateType"] != null && row["OperateType"].ToString() != "")
  527. {
  528. model.OperateType = int.Parse(row["OperateType"].ToString());
  529. }
  530. if (row["OperateObject"] != null)
  531. {
  532. model.OperateObject = row["OperateObject"].ToString();
  533. }
  534. if (row["OperateTime"] != null && row["OperateTime"].ToString() != "")
  535. {
  536. model.OperateTime = DateTime.Parse(row["OperateTime"].ToString());
  537. }
  538. if (row["Remark"] != null)
  539. {
  540. model.Remark = row["Remark"].ToString();
  541. }
  542. if (row["MYD"] != null && row["MYD"].ToString() != "")
  543. {
  544. model.MYD = int.Parse(row["MYD"].ToString());
  545. }
  546. if (row["BusinessType"] != null && row["BusinessType"].ToString() != "")
  547. {
  548. model.BusinessType = int.Parse(row["BusinessType"].ToString());
  549. }
  550. if (row["Location"] != null)
  551. {
  552. model.Location = row["Location"].ToString();
  553. }
  554. if (row["CallRecordsId"] != null && row["CallRecordsId"].ToString() != "")
  555. {
  556. model.CallRecordsId = int.Parse(row["CallRecordsId"].ToString());
  557. }
  558. if (row["WaitStartTime"] != null && row["WaitStartTime"].ToString() != "")
  559. {
  560. model.WaitStartTime = DateTime.Parse(row["WaitStartTime"].ToString());
  561. }
  562. if (row["WaitEndTime"] != null && row["WaitEndTime"].ToString() != "")
  563. {
  564. model.WaitEndTime = DateTime.Parse(row["WaitEndTime"].ToString());
  565. }
  566. if (row["WaitLongTime"] != null && row["WaitLongTime"].ToString() != "")
  567. {
  568. model.WaitLongTime = int.Parse(row["WaitLongTime"].ToString());
  569. }
  570. if (row["NoCallState"] != null && row["NoCallState"].ToString() != "")
  571. {
  572. model.NoCallState = int.Parse(row["NoCallState"].ToString());
  573. }
  574. if (row["WorkTimesDiff"] != null && row["WorkTimesDiff"].ToString() != "")
  575. {
  576. model.WorkTimesDiff = int.Parse(row["WorkTimesDiff"].ToString());
  577. }
  578. if (row["F_QCState"] != null && row["F_QCState"].ToString() != "")
  579. {
  580. model.F_QCState = int.Parse(row["F_QCState"].ToString());
  581. }
  582. if (row["F_QCScore"] != null && row["F_QCScore"].ToString() != "")
  583. {
  584. model.F_QCScore = decimal.Parse(row["F_QCScore"].ToString());
  585. }
  586. if (row["F_QCRemark"] != null)
  587. {
  588. model.F_QCRemark = row["F_QCRemark"].ToString();
  589. }
  590. if (row["F_QCUserId"] != null && row["F_QCUserId"].ToString() != "")
  591. {
  592. model.F_QCUserId = int.Parse(row["F_QCUserId"].ToString());
  593. }
  594. if (row["F_QCUserName"] != null)
  595. {
  596. model.F_QCUserName = row["F_QCUserName"].ToString();
  597. }
  598. if (row["F_QCTime"] != null && row["F_QCTime"].ToString() != "")
  599. {
  600. model.F_QCTime = DateTime.Parse(row["F_QCTime"].ToString());
  601. }
  602. if (row["F_QCIsSelect"] != null && row["F_QCIsSelect"].ToString() != "")
  603. {
  604. model.F_QCIsSelect = int.Parse(row["F_QCIsSelect"].ToString());
  605. }
  606. if (row["F_HJJGId"] != null && row["F_HJJGId"].ToString() != "")
  607. {
  608. model.F_HJJGId = int.Parse(row["F_HJJGId"].ToString());
  609. }
  610. if (row["F_HJJGName"] != null)
  611. {
  612. model.F_HJJGName = row["F_HJJGName"].ToString();
  613. }
  614. if (row["F_QCQuestion"] != null)
  615. {
  616. model.F_QCQuestion = row["F_QCQuestion"].ToString();
  617. }
  618. if (row["F_QCAdvise"] != null)
  619. {
  620. model.F_QCAdvise = row["F_QCAdvise"].ToString();
  621. }
  622. if (row["TaskType"] != null)
  623. {
  624. model.TaskType = row["TaskType"].ToString();
  625. }
  626. if (row["TaskPhoneID"] != null)
  627. {
  628. model.TaskPhoneID = row["TaskPhoneID"].ToString();
  629. }
  630. if (row["TaskID"] != null)
  631. {
  632. model.TaskID = row["TaskID"].ToString();
  633. }
  634. }
  635. return model;
  636. }
  637. /// <summary>
  638. /// 获得数据列表
  639. /// </summary>
  640. public DataSet GetList(string strWhere)
  641. {
  642. StringBuilder strSql = new StringBuilder();
  643. strSql.Append("select * ");
  644. strSql.Append(" FROM T_Call_CallRecords WITH(NOLOCK)");
  645. if (strWhere.Trim() != "")
  646. {
  647. strSql.Append(" where " + strWhere);
  648. }
  649. return DbHelperSQL.Query(strSql.ToString());
  650. }
  651. /// <summary>
  652. /// 获得前几行数据
  653. /// </summary>
  654. public DataSet GetList(int Top, string strWhere, string filedOrder)
  655. {
  656. StringBuilder strSql = new StringBuilder();
  657. strSql.Append("select ");
  658. if (Top > 0)
  659. {
  660. strSql.Append(" top " + Top.ToString());
  661. }
  662. strSql.Append(" * ");
  663. strSql.Append(" FROM T_Call_CallRecords WITH(NOLOCK)");
  664. if (strWhere.Trim() != "")
  665. {
  666. strSql.Append(" where " + strWhere);
  667. }
  668. strSql.Append(" order by " + filedOrder);
  669. return DbHelperSQL.Query(strSql.ToString());
  670. }
  671. /// <summary>
  672. /// 获取记录总数
  673. /// </summary>
  674. public int GetRecordCount(string strWhere)
  675. {
  676. StringBuilder strSql = new StringBuilder();
  677. strSql.Append("select count(1) FROM T_Call_CallRecords WITH(NOLOCK) ");
  678. if (strWhere.Trim() != "")
  679. {
  680. strSql.Append(" where " + strWhere);
  681. }
  682. object obj = DbHelperSQL.GetSingle(strSql.ToString());
  683. if (obj == null)
  684. {
  685. return 0;
  686. }
  687. else
  688. {
  689. return Convert.ToInt32(obj);
  690. }
  691. }
  692. /// <summary>
  693. /// 分页获取数据列表
  694. /// </summary>
  695. public DataSet GetListByPage(string strWhere, string orderby, int startIndex, int endIndex)
  696. {
  697. StringBuilder strSql = new StringBuilder();
  698. strSql.Append("SELECT * FROM ( ");
  699. strSql.Append(" SELECT ROW_NUMBER() OVER (");
  700. if (!string.IsNullOrEmpty(orderby.Trim()))
  701. {
  702. strSql.Append("order by T." + orderby);
  703. }
  704. else
  705. {
  706. strSql.Append("order by T.CallRecordsId desc");
  707. }
  708. strSql.Append(")AS Row, T.* from T_Call_CallRecords T ");
  709. if (!string.IsNullOrEmpty(strWhere.Trim()))
  710. {
  711. strSql.Append(" WHERE " + strWhere);
  712. }
  713. strSql.Append(" ) TT");
  714. strSql.AppendFormat(" WHERE TT.Row between {0} and {1}", startIndex, endIndex);
  715. return DbHelperSQL.Query(strSql.ToString());
  716. }
  717. #endregion BasicMethod
  718. #region ExtensionMethod
  719. #endregion ExtensionMethod
  720. #region 更新来电振铃信息
  721. /// <summary>
  722. /// 更新来电振铃信息
  723. /// </summary>
  724. public bool UpdateCallInRingTelRecord(Model.T_Call_CallRecords model)
  725. {
  726. StringBuilder strSql = new StringBuilder();
  727. lock (DAL.T_Call_CallRecords.Global_Lock)
  728. {
  729. strSql.Append("update T_Call_CallRecords set ");
  730. //strSql.Append("IvrLongTime=datediff(second,IvrStartTime,IvrEndTime),");
  731. //strSql.Append("WaitEndTime=getdate(),");
  732. //strSql.Append("WaitLongTime=datediff(second,WaitStartTime,getdate()),");
  733. //strSql.Append("RingStartTime=getdate(),");
  734. //strSql.Append("UserId=@UserId,");
  735. //strSql.Append("UserCode=@UserCode,");
  736. //strSql.Append("UserName=@UserName,");
  737. //strSql.Append("ExtNumber=@ExtNumber,");
  738. //strSql.Append("NoCallState=3,");//未接状态为振铃
  739. strSql.Append("DealType=@DealType");
  740. strSql.Append(" where CallId=@CallId ");
  741. SqlParameter[] parameters = {
  742. //new SqlParameter("@UserId", SqlDbType.Int,4),
  743. //new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  744. //new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  745. //new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  746. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  747. new SqlParameter("@DealType", SqlDbType.Int,4)};
  748. //parameters[0].Value = model.UserId;
  749. //parameters[1].Value = model.UserCode;
  750. //parameters[2].Value = model.UserName;
  751. //parameters[3].Value = model.ExtNumber;
  752. parameters[0].Value = model.CallId;
  753. parameters[1].Value = model.DealType;
  754. try
  755. {
  756. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  757. if (rows > 0)
  758. {
  759. return true;
  760. }
  761. else
  762. {
  763. return false;
  764. }
  765. }
  766. catch (Exception)
  767. {
  768. return false;
  769. }
  770. }
  771. }
  772. #endregion
  773. #region 更新来电接通信息
  774. /// <summary>
  775. /// 更新来电接通信息
  776. /// </summary>
  777. public bool UpdateCallInAnswerTelRecord(Model.T_Call_CallRecords model)
  778. {
  779. StringBuilder strSql = new StringBuilder();
  780. lock (DAL.T_Call_CallRecords.Global_Lock)
  781. {
  782. strSql.Append("update T_Call_CallRecords set ");
  783. strSql.Append("CallState=@CallState,");
  784. //strSql.Append("RingEndTime=getdate(),");
  785. //strSql.Append("RingLongTime=datediff(second,RingStartTime,getdate()),");
  786. //strSql.Append("TalkStartTime=getdate(),");
  787. strSql.Append("DealType=@DealType");
  788. strSql.Append(" where CallId=@CallId");
  789. SqlParameter[] parameters = {
  790. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  791. new SqlParameter("@CallState", SqlDbType.Int,4),
  792. new SqlParameter("@DealType", SqlDbType.Int,4)};
  793. parameters[0].Value = model.CallId;
  794. parameters[1].Value = model.CallState;
  795. parameters[2].Value = model.DealType;
  796. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  797. if (rows > 0)
  798. {
  799. return true;
  800. }
  801. else
  802. {
  803. return false;
  804. }
  805. }
  806. }
  807. #endregion
  808. #region 更新来电挂断电话记录信息
  809. /// <summary>
  810. /// 更新来电挂断电话记录信息
  811. /// </summary>
  812. public bool UpdateCallInHookTelRecord(string p_CallId)
  813. {
  814. StringBuilder strSql = new StringBuilder();
  815. lock (DAL.T_Call_CallRecords.Global_Lock)
  816. {
  817. strSql.Append("update T_Call_CallRecords SET DealType=(case CallState when 1 then 6 else DealType end)");
  818. strSql.Append(" where CallId=@CallId");
  819. SqlParameter[] parameters = {
  820. new SqlParameter("@CallId", SqlDbType.VarChar,50)};
  821. parameters[0].Value = p_CallId;
  822. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  823. if (rows > 0)
  824. {
  825. return true;
  826. }
  827. else
  828. {
  829. return false;
  830. }
  831. }
  832. }
  833. #endregion
  834. #region 更新来电录音开始信息
  835. /// <summary>
  836. /// 更新来电录音开始信息
  837. /// </summary>
  838. public bool UpdateCallInPathTelRecord(Model.T_Call_CallRecords model)
  839. {
  840. StringBuilder strSql = new StringBuilder();
  841. lock (DAL.T_Call_CallRecords.Global_Lock)
  842. {
  843. strSql.Append("update T_Call_CallRecords set ");
  844. strSql.Append("CallState=@CallState,");
  845. //strSql.Append("FilePath=@FilePath,");
  846. strSql.Append("DealType=@DealType");
  847. strSql.Append(" where CallId=@CallId");
  848. SqlParameter[] parameters = {
  849. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  850. new SqlParameter("@CallState", SqlDbType.Int,4),
  851. //new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  852. new SqlParameter("@DealType", SqlDbType.Int,4)};
  853. parameters[0].Value = model.CallId;
  854. parameters[1].Value = model.CallState;
  855. //parameters[2].Value = model.FilePath;
  856. parameters[2].Value = model.DealType;
  857. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  858. if (rows > 0)
  859. {
  860. return true;
  861. }
  862. else
  863. {
  864. return false;
  865. }
  866. }
  867. }
  868. #endregion
  869. #region 根据来电号码获取电话记录
  870. public Model.T_Call_CallRecords GetModelByTelphone(string CallNumber)
  871. {
  872. StringBuilder strSql = new StringBuilder();
  873. strSql.Append("select top 1 * from T_Call_CallRecords WITH(NOLOCK) ");
  874. strSql.Append(" where CallNumber=@CallNumber order by BeginTime desc");
  875. SqlParameter[] parameters = {
  876. new SqlParameter("@CallNumber", SqlDbType.VarChar,100)
  877. };
  878. parameters[0].Value = CallNumber;
  879. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  880. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  881. if (ds.Tables[0].Rows.Count > 0)
  882. {
  883. return DataRowToModel(ds.Tables[0].Rows[0]);
  884. }
  885. else
  886. {
  887. return null;
  888. }
  889. }
  890. #endregion
  891. #region 根据CallId获取电话记录
  892. public Model.T_Call_CallRecords GetModelByCallId(string CallId)
  893. {
  894. StringBuilder strSql = new StringBuilder();
  895. strSql.Append("select top 1 * from T_Call_CallRecords WITH(NOLOCK) ");
  896. strSql.Append(" where CallId=@CallId order by BeginTime desc");
  897. SqlParameter[] parameters = {
  898. new SqlParameter("@CallId", SqlDbType.VarChar,50)
  899. };
  900. parameters[0].Value = CallId;
  901. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  902. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  903. if (ds.Tables[0].Rows.Count > 0)
  904. {
  905. return DataRowToModel(ds.Tables[0].Rows[0]);
  906. }
  907. else
  908. {
  909. return null;
  910. }
  911. }
  912. public Model.T_Call_CallRecords GetModelByRecordId(string CallId)
  913. {
  914. StringBuilder strSql = new StringBuilder();
  915. strSql.Append("select top 1 * from T_Call_CallRecords WITH(NOLOCK) ");
  916. strSql.Append(" where CallRecordsId=@CallRecordsId order by BeginTime desc");
  917. SqlParameter[] parameters = {
  918. new SqlParameter("@CallRecordsId", SqlDbType.Int)
  919. };
  920. parameters[0].Value = Convert.ToInt32(CallId);
  921. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  922. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  923. if (ds.Tables[0].Rows.Count > 0)
  924. {
  925. return DataRowToModel(ds.Tables[0].Rows[0]);
  926. }
  927. else
  928. {
  929. return null;
  930. }
  931. }
  932. #endregion
  933. #region 更新来电处理状态信息
  934. /// <summary>
  935. /// 更新来电处理状态信息
  936. /// </summary>
  937. public bool UpdateCallInRecordDealType(string callid, int type)
  938. {
  939. StringBuilder strSql = new StringBuilder();
  940. lock (DAL.T_Call_CallRecords.Global_Lock)
  941. {
  942. strSql.Append("update T_Call_CallRecords set ");
  943. strSql.Append("DealType=@DealType");
  944. strSql.Append(" where CallId=@CallId ");
  945. SqlParameter[] parameters = {
  946. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  947. new SqlParameter("@DealType", SqlDbType.Int,4)};
  948. parameters[0].Value = callid;
  949. parameters[1].Value = type;
  950. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  951. if (rows > 0)
  952. {
  953. return true;
  954. }
  955. else
  956. {
  957. return false;
  958. }
  959. }
  960. }
  961. #endregion
  962. #region 导出通话记录
  963. /// <summary>
  964. /// 导出通话记录
  965. /// </summary>
  966. /// <param name="strWhere"></param>
  967. /// <returns></returns>
  968. public DataSet GetListExpt(string strWhere)
  969. {
  970. StringBuilder strSql = new StringBuilder();
  971. strSql.Append(" select ");
  972. //20180523 通话记录导出增加客户姓名
  973. strSql.Append(" (select TOP 1 d.F_CustomerName from T_Cus_CustomerBase d ");
  974. strSql.Append(" where d.F_Telephone=c.CallNumber and d.F_DeleteFlag=0) cusname, ");
  975. strSql.Append(" callnumber, ");
  976. strSql.Append("filepath,");
  977. strSql.Append(" case calltype when 1 then '呼出' else '呼入' end calltypes, ");
  978. //2018-05-23 lihai 处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
  979. strSql.Append(" case DealType when 0 then 'IVR处理' when 1 then '骚扰电话' when 2 then '自助服务' when 3 then '转值班电话' when 4 then '留言' when 5 then '呼损' when 6 then '人工处理' else '-' end DealType, ");
  980. strSql.Append(" (select d.f_deptName from T_Sys_UserAccount u,[dbo].[T_Sys_Department] d ");
  981. strSql.Append(" where u.F_DeptId=d.F_DeptId and u.F_UserCode= c.UserCode) udept, ");
  982. strSql.Append(" case callstate when 1 then '已接通' else '未接通' end callstates, ");
  983. strSql.Append(" usercode, (select F_UserName from T_Sys_UserAccount where F_UserCode= c.UserCode) username, ");
  984. strSql.Append(" begintime, talkstarttime, talkendtime, talklongtime");
  985. strSql.Append(" FROM T_Call_CallRecords c");
  986. if (strWhere.Trim() != "")
  987. {
  988. strSql.Append(" where " + strWhere);
  989. }
  990. strSql.Append(" order by CallRecordsId desc");
  991. return DbHelperSQL.Query(strSql.ToString());
  992. }
  993. #endregion
  994. }
  995. }