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- <!DOCTYPE html>
- <html>
- <head>
- <meta charset="UTF-8" />
- <title>通话记录管理</title>
- <meta name="viewport" content="width=device-width, initial-scale=1.0" />
- <link href="../css/init.css" rel="stylesheet" />
- <link href="../css/Table/table1.css" rel="stylesheet" />
- <link rel="stylesheet" href="../js/select2/css/select2.min.css" />
- <link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
- <script src="../Script/Common/huayi.load.js"></script>
- <script src="../Script/Common/huayi.config.js"></script>
- <script src="../js/zTree/jquery.ztree.core.js"></script>
- <script src="../js/laydate/laydate.js"></script>
- <style>
- .sc_btn {}
- .select2-container--default .select2-selection--single {
- border: 1px solid #e5e6e7;
- }
- .select2-dropdown {
- border: 1px solid #e5e6e7;
- width: 200px;
- }
- .select2-container .select2-selection--single {
- height: 34px;
- }
- .select2-container {
- width: 130px !important;
- }
- .select2-selection__rendered {
- line-height: 34px;
- }
- .LY:hover {
- color: #fff;
- }
- .LY:active {
- color: #fff !important;
- }
- .xl {
- position: absolute;
- top: 15px;
- right: 8px;
- cursor: pointer;
- }
- #menuContent {
- background: #fff;
- position: absolute;
- width: 100%;
- border: 1px solid darkgrey;
- right: 0;
- top: 34px;
- z-index: 10;
- display: none;
- overflow-y: auto;
- }
- #treeDemo li {
- width: 100%;
- }
- #citySel {
- border: none;
- height: 25px;
- padding-left: 12px;
- }
- .clears {
- cursor: pointer;
- padding-left: 19px;
- padding-top: 5px;
- }
- .clears:hover {
- background: #ebebeb;
- }
- .toolBox .form-group {
- margin-bottom: 10px;
- }
- </style>
- </head>
- <body class="gray-bg">
- <div class="daoHang clearfix">
- <div class="dhLeft">
- <sapn><i class="syIcon"></i>位置:
- <a href="javaScript:;" id="ReIndex">首页</a>>
- <a href="javaScript:;">话务管理</a>>
- <a href="" class="nowPosition">通话记录</a>
- </sapn>
- </div>
- <div class="dhRight">
- <a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
- </div>
- </div>
- <div class="wrapper wrapper-content animated fadeInRight">
- <div class="toolBox clearfix">
- <div class="pull-left">
- <div class="form-inline">
- <div class="time-box form-group">
- <i class="tub fa fa-calendar"></i>
- <input style="width: 330px;" class="form-control search_time" type="text" id="ss_kssj" placeholder="请选择起止时间" />
- </div>
- <div class="form-group">
- <select id="ss_hjzt" class="form-control">
- <option value="">请选择呼叫状态</option>
- <option value="0">未接通</option>
- <option value="1">已接通</option>
- </select>
- </div>
- <div class="form-group">
- <select id="ss_hcfx" class="form-control">
- <option value="">请选择呼出方向</option>
- <option value="0">呼入</option>
- <option value="1">呼出</option>
- </select>
- </div>
- <div class="form-group BMs" style="position: relative">
- <div class="inpBox" id="organizer">
- <input id="citySel" class="photo x-color" readonly autocomplete="off" placeholder="请选择部门" />
- <i class="xl xl_one caret" id="xl_one"></i>
- <div id="menuContent" class="menuContent">
- <div class="clears">请选择部门</div>
- <ul id="treeDemo" class="ztree"></ul>
- </div>
- </div>
- </div>
- <div class="form-group">
- <select id="seat" class="form-control">
- <option value="">请选择坐席</option>
- </select>
- </div>
- <div class="form-group">
- <input id="tel" type="text" class="form-control" placeholder="请输入电话号码" />
- </div>
- </div>
- </div>
- <div class="pull-right">
- <a class="sc_btn search">搜索</a>
- <a class="sc_btn export">导出</a>
- </div>
- </div>
- <div style="width: 100%; padding: 10px">
- <table id="list" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
- <thead>
- <tr>
- <th data-field="CallNumber" data-align="center" data-formatter="Code">
- 编号
- </th>
- <th data-field="CusName" data-align="center">
- 客户姓名
- </th>
- <!--<th data-field="CallNumber" data-formatter="helper.filter.cutTel" data-align="center">电话号码</th>-->
- <th data-field="CallNumber" data-align="center">
- 电话号码
- </th>
- <th data-field="FilePath" data-formatter="setCode" data-align="center">
- 录音
- </th>
- <th data-field="CallType" data-formatter="callType" data-align="center">
- 呼叫方向
- </th>
- <!-- <th
- data-field="DealType"
- data-formatter="formatterDealType"
- data-align="center"
- >
- 处理方式
- </th> -->
- <th data-field="CallState" data-formatter="states" data-align="center">
- 呼叫状态
- </th>
- <!-- <th data-field="DeptName" data-align="center">
- 部门
- </th> -->
- <th data-field="UserCode" data-align="center">
- 坐席工号
- </th>
- <th data-field="UserName" data-align="center">
- 坐席姓名
- </th>
- <th data-field="BeginTime" data-align="center">
- 开始时间
- </th>
- <th data-field="TalkStartTime" data-align="center">
- 通话开始时间
- </th>
- <th data-field="TalkEndTime" data-align="center">
- 通话结束时间
- </th>
- <th data-field="TalkLongTime" data-align="center">
- 通话时长(S)
- </th>
- <th data-field="CallId" data-align="center" data-formatter="TX">
- 操作
- </th>
- </tr>
- </thead>
- </table>
- <!--高级搜索框-->
- </div>
- </div>
- <!--下载框-->
- <div class="t-shade">
- <div class="shade_k">
- <div class="shade_title">
- <span>录音播放与下载<srong class="cknum"></srong></span>
- <span class="setwin"><a>x</a></span>
- </div>
- <div class="shade_content">
- <div class="Ly_box audiojs"></div>
- <div class="boxCon LY_box"></div>
- </div>
- </div>
- </div>
- <script>
- var stype = 1;
- var seatlist = [];
- var RoleId;
- var saveArrs = [];
- var IDs = "";
- var Names;
- $(document).ready(function () {
- //时间
- laydate.render({
- elem: "#ss_kssj",
- theme: "#1ab394",
- type: "datetime",
- calendar: true,
- range: "~",
- ready: function (date) {
- $(".layui-laydate-footer [lay-type='datetime'].laydate-btns-time").click();
- $(".laydate-main-list-1 .layui-laydate-content li ol li:last-child").click();
- $(".layui-laydate-footer [lay-type='date'].laydate-btns-time").click();
- }
- });
- $(".clears").click(function () {
- $("#citySel").val("请选择部门");
- IDs = "";
- $("#menuContent").css("display", "none");
- });
- $("#citySel").click(function () {
- $("#menuContent").css("display", "block");
- });
- $("#menuContent").mouseleave(function () {
- $(this).css("display", "none");
- });
- $.getJSON(
- huayi.config.callcenter_url + "UserAccount/GetNowUser", {
- token: $.cookie("token"),
- },
- function (result) {
- if (result.state.toLowerCase() == "success") {
- RoleId = result.data.role.F_RoleId;
- if (RoleId != "17") {
- //非系统管理员显示
- $(".BMs").hide();
- $(".SZBN").hide();
- }
- }
- }
- );
- /*获取选中行对象*/
- $("#list").on("click-row.bs.table", function (e, row, ele) {
- $(".success").removeClass("success"); //去除之前选中的行的,选中样式
- $(ele).addClass("success"); //添加当前选中的 success样式用于区别
- });
- $(".setwin").click(function () {
- $(".t-shade").removeClass("cx");
- $("audio")[0].pause();
- });
- //坐席
- $.getJSON(
- huayi.config.callcenter_url + "UserAccount/GetSeatList", {
- token: $.cookie("token"),
- },
- function (result) {
- if (result.state.toLowerCase() == "success") {
- seatlist = result.data;
- bindseat($("#seat"));
- }
- }
- );
- //搜索
- $(".search").click(function () {
- stype = 1;
- initTable();
- });
- initTable();
- //部门
- tree();
- function tree() {
- $.get(
- huayi.config.callcenter_url + "Department/GetDeptList", {
- token: $.cookie("token"),
- // "pid": pid
- },
- function (result) {
- result = $.parseJSON(result);
- $.fn.zTree.init(
- $("#treeDemo"),
- setting2,
- result.data
- ); //实例化树形图
- }
- );
- }
- var setting2 = {
- data: {
- key: {
- name: "text",
- },
- simpleData: {
- enable: true,
- idKey: "id",
- rootPId: 0,
- },
- },
- callback: {
- onClick: addTreeClick,
- },
- };
- function addTreeClick(event, treeId, treeNode) {
- IDs = treeNode.id;
- Names = treeNode.text;
- $("#citySel").val(Names);
- }
- $(".xl").click(function () {
- if ($(this).parent().find(".menuContent").is(":hidden")) {
- $(this).parent().find(".menuContent").show();
- } else {
- $(this).parent().find(".menuContent").hide();
- }
- });
- });
- function bindseat(obj) {
- obj.empty();
- obj.append('<option value="">请选择坐席</option>');
- $(seatlist).each(function (i, n) {
- obj.append(
- '<option value="' +
- n.F_UserCode +
- '">' +
- n.F_UserName +
- "</option>"
- );
- });
- }
- function initTable() {
- //先销毁表格
- $("#list").bootstrapTable("destroy");
- //初始化表格,动态从服务器加载数据
- $("#list").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "Callrecords/GetList", //获取数据的Servlet地址
- contentType: "application/x-www-form-urlencoded",
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pageSize: 10, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageList: [10, 20, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) {
- //设置查询参数
- var param = {
- page: params.pageNumber,
- pagesize: params.pageSize,
- usercode: $("#seat").val(),
- phone: $("#tel").val(),
- dept: IDs,
- callstate: $("#ss_hjzt").val(),
- calltype: $("#ss_hcfx").val(),
- starttime: $("#ss_kssj").val() &&
- $("#ss_kssj").val().split(" ~ ")[0],
- endtime: $("#ss_kssj").val() &&
- $("#ss_kssj").val().split(" ~ ")[1],
- token: $.cookie("token"),
- };
- return param;
- },
- onLoadSuccess: function () {
- //加载成功时执行
- //layer.msg("加载成功");
- },
- onLoadError: function () {
- //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- },
- });
- }
- //格式化处理方式
- function formatterDealType(val, row) {
- //处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
- var str = "-";
- switch (val) {
- case 0:
- str = "IVR处理";
- break;
- case 1:
- str = "骚扰电话";
- break;
- case 2:
- str = "自助服务";
- break;
- case 3:
- str = "转值班电话";
- break;
- case 4:
- str = "留言";
- break;
- case 5:
- str = "呼损";
- break;
- case 6:
- str = "人工处理";
- break;
- }
- return str;
- }
- //音频
- function setCode(val) {
- if (val) {
- return (
- '<div class="imgs">' +
- '<img src="../img/vice.png" alt="" onclick= ck(this) item="' +
- val +
- '" />' +
- "</div>"
- );
- } else {
- return "";
- }
- }
- //编号
- function Code(val, row, index) {
- return index + 1;
- }
- //方向呼出
- function callType(val) {
- if (val == 0) {
- return '<div class="imgs">呼入</div>';
- } else {
- return '<div class="imgs">呼出</div>';
- }
- }
- function states(val) {
- if (val == 0) {
- return '<div class="imgs">未接通</div>';
- } else {
- return '<div class="imgs">已接通</div>';
- }
- }
- //回访
- function dealType(val) {
- if (val == 1) {
- return "<div >已回访</div>";
- } else {
- return "";
- }
- }
- //处理
- function isDeal(val) {
- if (val == 0) {
- return "<div >未处理</div>";
- } else {
- return "<div >已处理</div>";
- }
- }
- //录音
- function ck(val) {
- var path = $(val).attr("item");
- $(".t-shade").addClass("cx");
- $(".Ly_box").empty();
- $(".LY_box").empty();
- $(
- '<audio style="width:100%;"class=" " src="' +
- path +
- '" loop="loop" controls="controls"></audio>'
- ).appendTo(".Ly_box");
- $(
- '<a href="' +
- path +
- '" class="sc_btn LY "download="' +
- path +
- '">下载录音</a>'
- ).appendTo(".LY_box");
- }
- //导出
- $(".export").click(function () {
- dcexcel(this);
- });
- function dcexcel(obj) {
- console.log($("#ss_kssj").val() && $("#ss_kssj").val().split(" ~ ")[0])
- var url =
- huayi.config.callcenter_url +
- "Callrecords/GetListExpt?token=" +
- $.cookie("token");
- url +=
- "&usercode=" +
- $("#seat").val() +
- "&phone=" +
- $("#tel").val() +
- "&callstate=" +
- $("#ss_hjzt").val() +
- "&calltype=" +
- $("#ss_hcfx").val() +
- "&starttime=" +
- ($("#ss_kssj").val() && $("#ss_kssj").val().split(" ~ ")[0]) +
- "&endtime=" +
- ($("#ss_kssj").val() && $("#ss_kssj").val().split(" ~ ")[1]) +
- "&dept=" + IDs;
- obj.href = url;
- }
- //格式化 操作
- function TX(val, row) {
- var html = "";
- if (row.IsExitWorkOrder == false) {
- return (
- '<div class="warning" onclick=CL("' +
- val +
- '","' +
- row.CallNumber +
- '","' +
- row.CusName +
- '")><a class="warning">添加工单</a></div>'
- );
- }
- }
- function CL(id, phone, cCustomerName) {
- top.$("#side-menu")
- .find('.J_menuItem[data-id="Menu_26"]')
- .parent()
- .removeClass("sub_active");
- top.$("#side-menu")
- .find('.Click[data-id="Menu_41"]')
- .trigger("click");
- top.$("#side-menu")
- .find('.J_menuItem[data-id="Menu_42"]')
- .parent()
- .addClass("sub_active")
- .siblings()
- .removeClass("sub_active");
- top.$("iframe:visible")[0].src =
- "./WorkOrder/AddWorkOrder.html?cid=" +
- id +
- "&cphone=" +
- phone +
- "&cCustomerName=" +
- cCustomerName;
- }
- </script>
- </body>
- </html>
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