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- using System;
- using System.Collections.Generic;
- using System.Linq;
- using System.Threading.Tasks;
- namespace WorkOrderApi.Input
- {
- public class WorkOrderInput
- {
- /// <summary>
- /// 工单编号
- /// </summary>
- public string ordercode { get; set; }
- /// <summary>
- /// 通话唯一ID
- /// </summary>
- public string unique_id { get; set; }
- /// <summary>
- /// 通话记录id
- /// </summary>
- public string callrecordid { get; set; }
- /// <summary>
- /// 类型id (字典)(分类:咨询、售后、业务办理、投诉、订单、预约登记)
- /// </summary>
- public string typeid { get; set; }
- /// <summary>
- /// 工单状态:0未处理,1已处理
- /// </summary>
- public int state { get; set; } = 0;
- //---------------------------------------------------------
- /// <summary>
- /// 客户id
- /// </summary>
- public string customerid { get; set; }
- /// <summary>
- /// 客户姓名
- /// </summary>
- public string name { get; set; }
- /// <summary>
- /// 单位名称
- /// </summary>
- public string company { get; set; }
- /// <summary>
- /// 来电电话
- /// </summary>
- public string callintel { get; set; }
- /// <summary>
- /// 联系电话
- /// </summary>
- public string phone { get; set; }
- /// <summary>
- /// 省code(自动获取)
- /// </summary>
- public string province { get; set; }
- /// <summary>
- /// 市code(自动获取)
- /// </summary>
- public string city { get; set; }
- //---------------------------------------------------------
- /// <summary>
- /// 客户项目id
- /// </summary>
- public string proid { get; set; }
- /// <summary>
- /// 项目名称
- /// </summary>
- public string projectname { get; set; }
- /// <summary>
- /// 项目地点
- /// </summary>
- public string address { get; set; }
- /// <summary>
- /// 故障设备
- /// </summary>
- public string faulty_equipment { get; set; }
- /// <summary>
- /// 故障内容/咨询内容
- /// </summary>
- public string content { get; set; }
- /// <summary>
- /// 故障类型
- /// 两级: 一级:话务故障、系统性能(4小时)、软件bug(2小时定位到人,8小时给予预计处理完成时间)、甲方环境(4小时)、商务授权(24小时)、超出维保(24小时)、未知原因(48小时)
- /// 二级:话务故障:用户自有线路(2小时)、中间件(4小时定位到处理人)、语音交换问题(4小时)]
- /// </summary>
- public string faulty_typeid { get; set; }
- /// <summary>
- /// 故障类型
- /// 两级: 一级:话务故障、系统性能(4小时)、软件bug(2小时定位到人,8小时给予预计处理完成时间)、甲方环境(4小时)、商务授权(24小时)、超出维保(24小时)、未知原因(48小时)
- /// 二级:话务故障:用户自有线路(2小时)、中间件(4小时定位到处理人)、语音交换问题(4小时)]
- /// </summary>
- public string faulty_type2id { get; set; }
- /// <summary>
- /// 售后来源(字典)(三大类:甲方对施工人员、客服对施工人员、商务部门转接)
- /// </summary>
- public string sourceid { get; set; }
- /// <summary>
- /// 处理时效(字典)(2小时、4小时、8小时、24小时、48小时)
- /// </summary>
- public string productive { get; set; }
- //---------------------------------------------------------
- /// <summary>
- /// 咨询部门id
- /// </summary>
- public string deptid { get; set; }
- /// <summary>
- /// 接收人
- /// </summary>
- public string touser { get; set; }
- /// <summary>
- /// 业务类型
- /// </summary>
- public string businesstype { get; set; }
- /// <summary>
- /// 工单有效性,1有效0无效
- /// </summary>
- public int iseffective { get; set; }
- /// <summary>
- /// 是否立即处理,1是0否
- /// </summary>
- public int dealinstantly { get; set; }
- }
- }
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