颐和api

WorkOrderInput.cs 4.5KB

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  1. using System;
  2. using System.Collections.Generic;
  3. using System.Linq;
  4. using System.Threading.Tasks;
  5. namespace WorkOrderApi.Input
  6. {
  7. public class WorkOrderInput
  8. {
  9. /// <summary>
  10. /// 工单编号
  11. /// </summary>
  12. public string ordercode { get; set; }
  13. /// <summary>
  14. /// 通话唯一ID
  15. /// </summary>
  16. public string unique_id { get; set; }
  17. /// <summary>
  18. /// 通话记录id
  19. /// </summary>
  20. public string callrecordid { get; set; }
  21. /// <summary>
  22. /// 类型id (字典)(分类:咨询、售后、业务办理、投诉、订单、预约登记)
  23. /// </summary>
  24. public string typeid { get; set; }
  25. /// <summary>
  26. /// 工单状态:0未处理,1已处理
  27. /// </summary>
  28. public int state { get; set; } = 0;
  29. //---------------------------------------------------------
  30. /// <summary>
  31. /// 客户id
  32. /// </summary>
  33. public string customerid { get; set; }
  34. /// <summary>
  35. /// 客户姓名
  36. /// </summary>
  37. public string name { get; set; }
  38. /// <summary>
  39. /// 单位名称
  40. /// </summary>
  41. public string company { get; set; }
  42. /// <summary>
  43. /// 来电电话
  44. /// </summary>
  45. public string callintel { get; set; }
  46. /// <summary>
  47. /// 联系电话
  48. /// </summary>
  49. public string phone { get; set; }
  50. /// <summary>
  51. /// 省code(自动获取)
  52. /// </summary>
  53. public string province { get; set; }
  54. /// <summary>
  55. /// 市code(自动获取)
  56. /// </summary>
  57. public string city { get; set; }
  58. //---------------------------------------------------------
  59. /// <summary>
  60. /// 客户项目id
  61. /// </summary>
  62. public string proid { get; set; }
  63. /// <summary>
  64. /// 项目名称
  65. /// </summary>
  66. public string projectname { get; set; }
  67. /// <summary>
  68. /// 项目地点
  69. /// </summary>
  70. public string address { get; set; }
  71. /// <summary>
  72. /// 故障设备
  73. /// </summary>
  74. public string faulty_equipment { get; set; }
  75. /// <summary>
  76. /// 故障内容/咨询内容
  77. /// </summary>
  78. public string content { get; set; }
  79. /// <summary>
  80. /// 故障类型
  81. /// 两级: 一级:话务故障、系统性能(4小时)、软件bug(2小时定位到人,8小时给予预计处理完成时间)、甲方环境(4小时)、商务授权(24小时)、超出维保(24小时)、未知原因(48小时)
  82. /// 二级:话务故障:用户自有线路(2小时)、中间件(4小时定位到处理人)、语音交换问题(4小时)]
  83. /// </summary>
  84. public string faulty_typeid { get; set; }
  85. /// <summary>
  86. /// 故障类型
  87. /// 两级: 一级:话务故障、系统性能(4小时)、软件bug(2小时定位到人,8小时给予预计处理完成时间)、甲方环境(4小时)、商务授权(24小时)、超出维保(24小时)、未知原因(48小时)
  88. /// 二级:话务故障:用户自有线路(2小时)、中间件(4小时定位到处理人)、语音交换问题(4小时)]
  89. /// </summary>
  90. public string faulty_type2id { get; set; }
  91. /// <summary>
  92. /// 售后来源(字典)(三大类:甲方对施工人员、客服对施工人员、商务部门转接)
  93. /// </summary>
  94. public string sourceid { get; set; }
  95. /// <summary>
  96. /// 处理时效(字典)(2小时、4小时、8小时、24小时、48小时)
  97. /// </summary>
  98. public string productive { get; set; }
  99. //---------------------------------------------------------
  100. /// <summary>
  101. /// 咨询部门id
  102. /// </summary>
  103. public string deptid { get; set; }
  104. /// <summary>
  105. /// 接收人
  106. /// </summary>
  107. public string touser { get; set; }
  108. /// <summary>
  109. /// 业务类型
  110. /// </summary>
  111. public string businesstype { get; set; }
  112. /// <summary>
  113. /// 工单有效性,1有效0无效
  114. /// </summary>
  115. public int iseffective { get; set; }
  116. /// <summary>
  117. /// 是否立即处理,1是0否
  118. /// </summary>
  119. public int dealinstantly { get; set; }
  120. }
  121. }