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+<template>
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+ <div class="min-h-screen bg-gray-50 p-4">
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+ <div class="mx-auto max-w-8xl">
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+ <!-- 查询区域 -->
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+ <div class="bg-white rounded-lg shadow-sm p-4 mb-4">
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+ <div class="flex items-center gap-4">
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+ <div class="flex items-center gap-2">
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+ <span class="text-gray-600">时间范围</span>
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+ <el-date-picker
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+ v-model="dateRange"
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+ type="daterange"
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+ range-separator="至"
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+ start-placeholder="开始日期"
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+ end-placeholder="结束日期"
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+ :shortcuts="dateShortcuts"
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+ value-format="YYYY-MM-DD"
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+ class="!w-[400px]"
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+ />
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+ </div>
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+ <el-button
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+ type="primary"
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+ :loading="loading"
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+ class="!rounded-button whitespace-nowrap"
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+ @click="handleSearch"
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+ >
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+ <el-icon class="mr-1"><search /></el-icon>查询
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+ </el-button>
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+ <el-button
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+ class="!rounded-button whitespace-nowrap"
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+ @click="handleReset"
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+ >
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+ <el-icon class="mr-1"><Refresh /></el-icon>重置
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+ </el-button>
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+ <el-button
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+ class="!rounded-button whitespace-nowrap"
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+ @click="handleDownload"
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+ >
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+ <el-icon class="mr-1"><Download /></el-icon>导出
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+ </el-button>
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+ </div>
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+ </div>
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+ <!-- 数据展示区域 -->
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+ <div class="grid grid-cols-1 gap-4">
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+ <!-- 基础话务数据 -->
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+ <div class="bg-white rounded-lg shadow-sm p-4">
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+ <h3
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+ class="text-lg font-semibold mb-4 text-gray-900 border-l-4 border-blue-500 pl-3"
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+ >
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+ 话务数据
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+ </h3>
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+ <div class="flex">
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+ <dl class="grid grid-cols-4 gap-4 flex-1">
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+ <div class="stat-item">
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+ <dt class="text-gray-600">话务总量</dt>
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+ <dd class="text-xl font-semibold text-gray-900">
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+ {{ stats.totalCalls }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">平均话务量</dt>
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+ <dd class="text-2xl font-semibold text-gray-900">
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+ {{ stats.averageCalls }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">平均接通率</dt>
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+ <dd class="text-2xl font-semibold text-blue-600">
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+ {{ stats.averageConnectedRate }}
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+ </dd>
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+ </div>
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+ </dl>
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+ <div ref="basicChart" class="w-[350px] h-[160px]"></div>
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+ </div>
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+ </div>
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+ <!-- 呼入数据 -->
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+ <div class="bg-white rounded-lg shadow-sm p-4">
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+ <h3
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+ class="text-lg font-semibold mb-4 text-gray-900 border-l-4 border-blue-500 pl-3"
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+ >
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+ 呼入数据
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+ </h3>
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+ <div class="flex">
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+ <dl class="grid grid-cols-4 gap-4 flex-1">
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼入总量</dt>
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+ <dd class="text-2xl font-semibold text-gray-900">
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+ {{ stats.inboundTotal }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼入接通量</dt>
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+ <dd class="text-2xl font-semibold text-green-600">
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+ {{ stats.inboundConnected }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼入未接通量</dt>
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+ <dd class="text-2xl font-semibold text-red-600">
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+ {{ stats.inboundNotConnected }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼入接通率</dt>
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+ <dd class="text-2xl font-semibold text-green-600">
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+ {{ stats.inboundConnectedRate }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼入未接通率</dt>
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+ <dd class="text-2xl font-semibold text-red-600">
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+ {{ stats.inboundNotConnectedRate }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼入总时长</dt>
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+ <dd class="text-2xl font-semibold text-gray-900">
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+ {{ stats.callDurations }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼入平均时长</dt>
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+ <dd class="text-2xl font-semibold text-gray-900">
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+ {{ stats.averageCallDuration }}
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+ </dd>
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+ </div>
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+ </dl>
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+ <div ref="inboundChart" class="w-[350px] h-[160px]"></div>
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+ </div>
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+ </div>
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+ <!-- 呼出数据 -->
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+ <div class="bg-white rounded-lg shadow-sm p-4">
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+ <h3
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+ class="text-lg font-semibold mb-4 text-gray-900 border-l-4 border-blue-500 pl-3"
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+ >
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+ 呼出数据
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+ </h3>
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+ <div class="flex">
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+ <dl class="grid grid-cols-4 gap-4 flex-1">
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼出总量</dt>
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+ <dd class="text-2xl font-semibold text-gray-900">
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+ {{ stats.outboundTotal }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼出接通量</dt>
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+ <dd class="text-2xl font-semibold text-green-600">
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+ {{ stats.outboundConnected }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼出未接通量</dt>
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+ <dd class="text-2xl font-semibold text-red-600">
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+ {{ stats.outboundNotConnected }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼出接通率</dt>
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+ <dd class="text-2xl font-semibold text-green-600">
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+ {{ stats.outboundConnectedRate }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼出未接通率</dt>
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+ <dd class="text-2xl font-semibold text-red-600">
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+ {{ stats.outboundNotConnectedRate }}
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+ </dd>
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+ </div>
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+ <!-- <div class="stat-item">
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+ <dt class="text-gray-600">呼出总时长</dt>
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+ <dd class="text-2xl font-semibold text-gray-900">1,890小时</dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">呼出平均时长</dt>
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+ <dd class="text-2xl font-semibold text-gray-900">12分钟</dd>
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+ </div> -->
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+ </dl>
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+ <div ref="outboundChart" class="w-[350px] h-[160px]"></div>
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+ </div>
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+ </div>
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+ <!-- 满意度数据 -->
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+ <div class="bg-white rounded-lg shadow-sm p-4">
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+ <h3
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+ class="text-lg font-semibold mb-4 text-gray-900 border-l-4 border-blue-500 pl-3"
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+ >
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+ 满意度评价
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+ </h3>
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+ <div class="flex">
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+ <dl class="grid grid-cols-4 gap-4 flex-1">
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+ <div class="stat-item">
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+ <dt class="text-gray-600">评价总量</dt>
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+ <dd class="text-2xl font-semibold text-gray-900">
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+ {{ stats.mydTotal }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">
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+ 满意量
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+ </dt>
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+ <dd class="text-2xl font-semibold text-green-600">
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+ {{ stats.satisfied }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">
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+ 基本满意量
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+ </dt>
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+ <dd class="text-2xl font-semibold text-blue-600">
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+ {{ stats.basically }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">
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+ 不满意量
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+ </dt>
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+ <dd class="text-2xl font-semibold text-red-600">
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+ {{ stats.dissatisfied }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">评价占比</dt>
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+ <dd class="text-2xl font-semibold text-gray-900">
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+ {{ stats.mydRate }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">
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+ 满意率
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+ </dt>
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+ <dd class="text-2xl font-semibold text-green-600">
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+ {{ stats.satisfiedRate }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">
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+ 基本满意率
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+ </dt>
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+ <dd class="text-2xl font-semibold text-blue-600">
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+ {{ stats.basicallyRate }}
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+ </dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">
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+ 不满意率
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+ </dt>
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+ <dd class="text-2xl font-semibold text-red-600">
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+ {{ stats.dissatisfiedRate }}
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+ </dd>
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+ </div>
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+ <!-- <div class="stat-item">
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+ <dt class="text-gray-600">评价参与率</dt>
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+ <dd class="text-2xl font-semibold text-gray-900">85.6%</dd>
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+ </div>
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+ <div class="stat-item">
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+ <dt class="text-gray-600">平均评分</dt>
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+ <dd class="text-2xl font-semibold text-blue-600">4.5分</dd>
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+ </div> -->
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+ </dl>
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+ <div ref="satisfactionChart" class="w-[350px] h-[160px]"></div>
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+ </div>
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+ </div>
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+ </div>
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+ </div>
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+ </div>
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+</template>
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+
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+<script lang="ts" setup>
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+import { ref, onMounted } from "vue";
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+import { Search, Refresh, Download } from "@element-plus/icons-vue";
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+import * as echarts from "echarts";
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+import moment from "moment";
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+import { getPageListData } from '@/api/main/system/system';
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+const loading = ref(false);
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+const dateRange = ref<[string, string]>(['', '']);
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+const dateShortcuts = [
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+ {
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+ text: "最近一周",
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+ value: () => {
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+ const end = new Date();
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+ const start = new Date();
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+ start.setTime(start.getTime() - 3600 * 1000 * 24 * 7);
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+ return [start, end];
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+ },
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+ },
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+ {
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+ text: "最近一个月",
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+ value: () => {
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+ const end = new Date();
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+ const start = new Date();
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+ start.setTime(start.getTime() - 3600 * 1000 * 24 * 30);
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+ return [start, end];
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+ },
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+ },
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+ {
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+ text: "最近三个月",
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+ value: () => {
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+ const end = new Date();
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+ const start = new Date();
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+ start.setTime(start.getTime() - 3600 * 1000 * 24 * 90);
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300
|
+ return [start, end];
|
|
|
301
|
+ },
|
|
|
302
|
+ },
|
|
|
303
|
+];
|
|
|
304
|
+const stats = ref({
|
|
|
305
|
+ mydRate: '',
|
|
|
306
|
+ averageConnectedRate: "0.00%",
|
|
|
307
|
+ "totalCalls": 0,
|
|
|
308
|
+ "averageCalls": 0,
|
|
|
309
|
+ "inboundTotal": 0,
|
|
|
310
|
+ "inboundConnected": 0,
|
|
|
311
|
+ "inboundNotConnected": 0,
|
|
|
312
|
+ "inboundConnectedRate": "0.00%",
|
|
|
313
|
+ "inboundNotConnectedRate": "0.00%",
|
|
|
314
|
+ "outboundTotal": 0,
|
|
|
315
|
+ "outboundConnected": 0,
|
|
|
316
|
+ "outboundNotConnected": 0,
|
|
|
317
|
+ "outboundConnectedRate": "0.00%",
|
|
|
318
|
+ "outboundNotConnectedRate": "0.00%",
|
|
|
319
|
+ "callDuration": 0,
|
|
|
320
|
+ "callDurations": "0分钟",
|
|
|
321
|
+ "averageCallDuration": "0分钟",
|
|
|
322
|
+ "mydTotal": 0,
|
|
|
323
|
+ "basically": 0,
|
|
|
324
|
+ "satisfied": 0,
|
|
|
325
|
+ "dissatisfied": 0,
|
|
|
326
|
+ "basicallyRate": "0.00%",
|
|
|
327
|
+ "satisfiedRate": "0.00%",
|
|
|
328
|
+ "dissatisfiedRate": "0.00%"
|
|
|
329
|
+});
|
|
|
330
|
+const handleSearch = () => {
|
|
|
331
|
+ loading.value = true;
|
|
|
332
|
+ getBulletingData();
|
|
|
333
|
+};
|
|
|
334
|
+const handleReset = () => {
|
|
|
335
|
+ const startTime = moment().subtract(7, "days").format("YYYY-MM-DD");
|
|
|
336
|
+ const endTime = moment().format("YYYY-MM-DD");
|
|
|
337
|
+ dateRange.value = [startTime, endTime];
|
|
|
338
|
+ getBulletingData();
|
|
|
339
|
+};
|
|
|
340
|
+const basicChart: any = ref<HTMLElement | null>(null);
|
|
|
341
|
+const inboundChart: any = ref<HTMLElement | null>(null);
|
|
|
342
|
+const outboundChart: any = ref<HTMLElement | null>(null);
|
|
|
343
|
+const satisfactionChart: any = ref<HTMLElement | null>(null);
|
|
|
344
|
+const { proxy } = getCurrentInstance()
|
|
|
345
|
+
|
|
|
346
|
+const handleDownload = () => {
|
|
|
347
|
+ proxy.download(
|
|
|
348
|
+ '/WorkReport/exportExcelTelephoneBriefing',
|
|
|
349
|
+ {
|
|
|
350
|
+ startTime: dateRange.value[0],
|
|
|
351
|
+ endTime: dateRange.value[1],
|
|
|
352
|
+ },
|
|
|
353
|
+ `话务简报.xlsx`
|
|
|
354
|
+ )
|
|
|
355
|
+}
|
|
|
356
|
+
|
|
|
357
|
+const getBulletingData = () => {
|
|
|
358
|
+ loading.value = true;
|
|
|
359
|
+ const params = {
|
|
|
360
|
+ startTime: dateRange.value[0],
|
|
|
361
|
+ endTime: dateRange.value[1],
|
|
|
362
|
+ };
|
|
|
363
|
+ getPageListData('/WorkReport/selectTelephoneBriefing', params).then(res => {
|
|
|
364
|
+ console.log(res);
|
|
|
365
|
+ loading.value = false;
|
|
|
366
|
+ const data = res.data || {};
|
|
|
367
|
+ const averageConnectedRate = data.totalCalls === 0 ? '0.00%' : `${((data.inboundConnected + data.outboundConnected) / data.totalCalls * 100).toFixed(2)}%`;
|
|
|
368
|
+ const mydRate = data.mydTotal === 0 ? '0.00%' : `${((data.satisfied || 0 + data.basically || 0) / data.mydTotal * 100).toFixed(2)}%`;
|
|
|
369
|
+ stats.value = {
|
|
|
370
|
+ mydRate,
|
|
|
371
|
+ averageConnectedRate,
|
|
|
372
|
+ ...data,
|
|
|
373
|
+ }
|
|
|
374
|
+ initCharts();
|
|
|
375
|
+ }).catch(err => {
|
|
|
376
|
+ loading.value = false;
|
|
|
377
|
+ })
|
|
|
378
|
+}
|
|
|
379
|
+
|
|
|
380
|
+const initCharts = () => {
|
|
|
381
|
+ // 基础话务数据图表
|
|
|
382
|
+ const basicChartInstance = echarts.init(basicChart.value!);
|
|
|
383
|
+ basicChartInstance.setOption({
|
|
|
384
|
+ animation: false,
|
|
|
385
|
+ tooltip: {
|
|
|
386
|
+ trigger: "item",
|
|
|
387
|
+ },
|
|
|
388
|
+ legend: {
|
|
|
389
|
+ orient: "vertical",
|
|
|
390
|
+ right: 30,
|
|
|
391
|
+ top: "center",
|
|
|
392
|
+ },
|
|
|
393
|
+ series: [
|
|
|
394
|
+ {
|
|
|
395
|
+ name: "话务分布",
|
|
|
396
|
+ type: "pie",
|
|
|
397
|
+ radius: ["40%", "70%"],
|
|
|
398
|
+ avoidLabelOverlap: false,
|
|
|
399
|
+ itemStyle: {
|
|
|
400
|
+ borderRadius: 10,
|
|
|
401
|
+ borderColor: "#fff",
|
|
|
402
|
+ borderWidth: 2,
|
|
|
403
|
+ },
|
|
|
404
|
+ label: {
|
|
|
405
|
+ show: false,
|
|
|
406
|
+ },
|
|
|
407
|
+ emphasis: {
|
|
|
408
|
+ label: {
|
|
|
409
|
+ show: true,
|
|
|
410
|
+ fontSize: 14,
|
|
|
411
|
+ fontWeight: "bold",
|
|
|
412
|
+ },
|
|
|
413
|
+ },
|
|
|
414
|
+ data: [
|
|
|
415
|
+ { value: stats.value.inboundTotal || 0, name: "呼入" },
|
|
|
416
|
+ { value: stats.value.outboundTotal || 0, name: "呼出" },
|
|
|
417
|
+ ],
|
|
|
418
|
+ },
|
|
|
419
|
+ ],
|
|
|
420
|
+ });
|
|
|
421
|
+ // 呼入数据图表
|
|
|
422
|
+ const inboundChartInstance = echarts.init(inboundChart.value!);
|
|
|
423
|
+ inboundChartInstance.setOption({
|
|
|
424
|
+ animation: false,
|
|
|
425
|
+ tooltip: {
|
|
|
426
|
+ trigger: "item",
|
|
|
427
|
+ },
|
|
|
428
|
+ legend: {
|
|
|
429
|
+ orient: "vertical",
|
|
|
430
|
+ right: 30,
|
|
|
431
|
+ top: "center",
|
|
|
432
|
+ },
|
|
|
433
|
+ series: [
|
|
|
434
|
+ {
|
|
|
435
|
+ name: "呼入情况",
|
|
|
436
|
+ type: "pie",
|
|
|
437
|
+ radius: ["40%", "70%"],
|
|
|
438
|
+ avoidLabelOverlap: false,
|
|
|
439
|
+ itemStyle: {
|
|
|
440
|
+ borderRadius: 10,
|
|
|
441
|
+ borderColor: "#fff",
|
|
|
442
|
+ borderWidth: 2,
|
|
|
443
|
+ },
|
|
|
444
|
+ label: {
|
|
|
445
|
+ show: false,
|
|
|
446
|
+ },
|
|
|
447
|
+ emphasis: {
|
|
|
448
|
+ label: {
|
|
|
449
|
+ show: true,
|
|
|
450
|
+ fontSize: 14,
|
|
|
451
|
+ fontWeight: "bold",
|
|
|
452
|
+ },
|
|
|
453
|
+ },
|
|
|
454
|
+ data: [
|
|
|
455
|
+ { value: stats.value.inboundConnected || 0, name: "接通", itemStyle: { color: "#10B981" } },
|
|
|
456
|
+ { value: stats.value.inboundNotConnected || 0, name: "未接通", itemStyle: { color: "#EF4444" } },
|
|
|
457
|
+ ],
|
|
|
458
|
+ },
|
|
|
459
|
+ ],
|
|
|
460
|
+ });
|
|
|
461
|
+ // 呼出数据图表
|
|
|
462
|
+ const outboundChartInstance = echarts.init(outboundChart.value!);
|
|
|
463
|
+ outboundChartInstance.setOption({
|
|
|
464
|
+ animation: false,
|
|
|
465
|
+ tooltip: {
|
|
|
466
|
+ trigger: "item",
|
|
|
467
|
+ },
|
|
|
468
|
+ legend: {
|
|
|
469
|
+ orient: "vertical",
|
|
|
470
|
+ right: 30,
|
|
|
471
|
+ top: "center",
|
|
|
472
|
+ },
|
|
|
473
|
+ series: [
|
|
|
474
|
+ {
|
|
|
475
|
+ name: "呼出情况",
|
|
|
476
|
+ type: "pie",
|
|
|
477
|
+ radius: ["40%", "70%"],
|
|
|
478
|
+ avoidLabelOverlap: false,
|
|
|
479
|
+ itemStyle: {
|
|
|
480
|
+ borderRadius: 10,
|
|
|
481
|
+ borderColor: "#fff",
|
|
|
482
|
+ borderWidth: 2,
|
|
|
483
|
+ },
|
|
|
484
|
+ label: {
|
|
|
485
|
+ show: false,
|
|
|
486
|
+ },
|
|
|
487
|
+ emphasis: {
|
|
|
488
|
+ label: {
|
|
|
489
|
+ show: true,
|
|
|
490
|
+ fontSize: 14,
|
|
|
491
|
+ fontWeight: "bold",
|
|
|
492
|
+ },
|
|
|
493
|
+ },
|
|
|
494
|
+ data: [
|
|
|
495
|
+ { value: stats.value.outboundConnected || 0, name: "接通", itemStyle: { color: "#10B981" } },
|
|
|
496
|
+ { value: stats.value.outboundNotConnected || 0, name: "未接通", itemStyle: { color: "#EF4444" } },
|
|
|
497
|
+ ],
|
|
|
498
|
+ },
|
|
|
499
|
+ ],
|
|
|
500
|
+ });
|
|
|
501
|
+ // 满意度数据图表
|
|
|
502
|
+ const satisfactionChartInstance = echarts.init(satisfactionChart.value!);
|
|
|
503
|
+ satisfactionChartInstance.setOption({
|
|
|
504
|
+ animation: false,
|
|
|
505
|
+ tooltip: {
|
|
|
506
|
+ trigger: "item",
|
|
|
507
|
+ },
|
|
|
508
|
+ legend: {
|
|
|
509
|
+ orient: "vertical",
|
|
|
510
|
+ right: 30,
|
|
|
511
|
+ top: "center",
|
|
|
512
|
+ },
|
|
|
513
|
+ series: [
|
|
|
514
|
+ {
|
|
|
515
|
+ name: "满意度评价",
|
|
|
516
|
+ type: "pie",
|
|
|
517
|
+ radius: ["40%", "70%"],
|
|
|
518
|
+ avoidLabelOverlap: false,
|
|
|
519
|
+ itemStyle: {
|
|
|
520
|
+ borderRadius: 10,
|
|
|
521
|
+ borderColor: "#fff",
|
|
|
522
|
+ borderWidth: 2,
|
|
|
523
|
+ },
|
|
|
524
|
+ label: {
|
|
|
525
|
+ show: false,
|
|
|
526
|
+ },
|
|
|
527
|
+ emphasis: {
|
|
|
528
|
+ label: {
|
|
|
529
|
+ show: true,
|
|
|
530
|
+ fontSize: 14,
|
|
|
531
|
+ fontWeight: "bold",
|
|
|
532
|
+ },
|
|
|
533
|
+ },
|
|
|
534
|
+ data: [
|
|
|
535
|
+ { value: stats.value.satisfied || 0, name: "满意", itemStyle: { color: "#10B981" } },
|
|
|
536
|
+ { value: stats.value.basically || 0, name: "基本满意", itemStyle: { color: "#3B82F6" } },
|
|
|
537
|
+ { value: stats.value.dissatisfied || 0, name: "不满意", itemStyle: { color: "#EF4444" } },
|
|
|
538
|
+ ],
|
|
|
539
|
+ },
|
|
|
540
|
+ ],
|
|
|
541
|
+ });
|
|
|
542
|
+};
|
|
|
543
|
+onMounted(() => {
|
|
|
544
|
+ handleReset();
|
|
|
545
|
+ // getBulletingData();
|
|
|
546
|
+ // initCharts();
|
|
|
547
|
+});
|
|
|
548
|
+</script>
|
|
|
549
|
+
|
|
|
550
|
+<style scoped>
|
|
|
551
|
+.stat-item {
|
|
|
552
|
+ @apply p-3 rounded-lg bg-gray-50;
|
|
|
553
|
+}
|
|
|
554
|
+.stat-item dt {
|
|
|
555
|
+ @apply mb-2;
|
|
|
556
|
+}
|
|
|
557
|
+</style>
|