mod:

ltrq-api/src/main/java/api/controller/report/WorkReportController.java

@@ -183,23 +183,34 @@ public class WorkReportController extends BaseController {
     {
         var table = ReportBaseService.selectRecordReport(input);
         if (table != null && table.size() > 0) {
+            RecordReport totalReport = new RecordReport();
+            totalReport.setUserCode("");
+            totalReport.setUserName("合计");
+
             for (RecordReport report : table) {
+                totalReport.setLdCount(totalReport.getLdCount() + report.getLdCount());
+                totalReport.setAnswer(totalReport.getAnswer() + report.getAnswer());
+                totalReport.setNoAnswer(totalReport.getNoAnswer() + report.getNoAnswer());
+                totalReport.setSatisfied(totalReport.getSatisfied() + report.getSatisfied());
+                totalReport.setSatisfactory(totalReport.getSatisfactory() + report.getSatisfactory());
+                totalReport.setNoSatisfied(totalReport.getNoSatisfied() + report.getNoSatisfied());
+                totalReport.setAllAnswerTime(totalReport.getAllAnswerTime() + report.getAllAnswerTime());
                 report.setAnswerRate("100.00%");
                 report.setMydRate("100.00%");
+                if (report.getAnswer() > 0){
+                    report.setAvgAnswerTime((long) (report.getAllAnswerTime() / report.getAnswer()));
+                } else {
+                    report.setAvgAnswerTime(0);
+                }
                 if (report.getLdCount()>0)
                 {
                     double Answer = ((double)report.getAnswer() / report.getLdCount());//结果的百分比
-                    report.setAnswerRate(String.format("%.2f", Answer*100)+ "%"); ;
+                    report.setAnswerRate(String.format("%.2f", Answer*100)+ "%");
                     if ((report.getSatisfied()+report.getNoSatisfied()+ report.getSatisfactory())>0)
                     {
-//                        double  myd = ((double)report.getSatisfied()+report.getSatisfactory()/(report.getSatisfied()+report.getNoSatisfied()+report.getSatisfactory()));//结果的百分比
-//                        report.setMydRate(String.format("%.2f", myd*100)+ "%");
 
                         long total = report.getSatisfied() + report.getNoSatisfied() + report.getSatisfactory();
 
-
-
-// 3. 正确计算分子和分母
                         double numerator = report.getSatisfied() + report.getSatisfactory();
                         double myd = numerator / total; // 自动转换为浮点除法
 
@@ -209,6 +220,33 @@ public class WorkReportController extends BaseController {
                     }
                 }
             }
+
+            if (totalReport.getAnswer() > 0){
+                totalReport.setAvgAnswerTime((long) (totalReport.getAllAnswerTime() / totalReport.getAnswer()));
+            } else {
+                totalReport.setAvgAnswerTime(0);
+            }
+            if (totalReport.getLdCount()>0)
+            {
+                //结果的百分比
+                double answer = ((double)totalReport.getAnswer() / totalReport.getLdCount());
+                totalReport.setAnswerRate(String.format("%.2f", answer*100)+ "%");
+                if ((totalReport.getSatisfied()+totalReport.getNoSatisfied()+ totalReport.getSatisfactory())>0)
+                {
+
+                    long total = totalReport.getSatisfied() + totalReport.getNoSatisfied() + totalReport.getSatisfactory();
+
+                    double numerator = totalReport.getSatisfied() + totalReport.getSatisfactory();
+                    // 自动转换为浮点除法
+                    double myd = numerator / total;
+
+                    // 4. 格式化输出（直接使用%%表示百分号）
+                    totalReport.setMydRate(String.format("%.2f%%", myd * 100));
+
+                }
+            }
+
+            table.add(totalReport);
         }
 
         return Success("成功",table);
@@ -219,20 +257,69 @@ public class WorkReportController extends BaseController {
     public void RecordExportExcel(ScreenReport input) {
         var table = ReportBaseService.selectRecordReport(input);
         if (table != null && table.size() > 0) {
+            RecordReport totalReport = new RecordReport();
+            totalReport.setUserCode("");
+            totalReport.setUserName("合计");
             for (RecordReport report : table) {
+                totalReport.setLdCount(totalReport.getLdCount() + report.getLdCount());
+                totalReport.setAnswer(totalReport.getAnswer() + report.getAnswer());
+                totalReport.setNoAnswer(totalReport.getNoAnswer() + report.getNoAnswer());
+                totalReport.setSatisfied(totalReport.getSatisfied() + report.getSatisfied());
+                totalReport.setSatisfactory(totalReport.getSatisfactory() + report.getSatisfactory());
+                totalReport.setNoSatisfied(totalReport.getNoSatisfied() + report.getNoSatisfied());
+                totalReport.setAllAnswerTime(totalReport.getAllAnswerTime() + report.getAllAnswerTime());
                 report.setAnswerRate("100.00%");
                 report.setMydRate("100.00%");
+                if (report.getAnswer() > 0){
+                    report.setAvgAnswerTime((long) (report.getAllAnswerTime() / report.getAnswer()));
+                } else {
+                    report.setAvgAnswerTime(0);
+                }
                 if (report.getLdCount()>0)
                 {
                     double Answer = ((double)report.getAnswer() / report.getLdCount());//结果的百分比
-                    report.setAnswerRate(String.format("%.2f", Answer*100)+ "%"); ;
-                    if ((report.getSatisfied()+report.getNoSatisfied())>0)
+                    report.setAnswerRate(String.format("%.2f", Answer*100)+ "%");
+                    if ((report.getSatisfied()+report.getNoSatisfied()+ report.getSatisfactory())>0)
                     {
-                        double  myd = ((double)report.getSatisfied()/(report.getSatisfied()+report.getNoSatisfied()));//结果的百分比
-                        report.setMydRate(String.format("%.2f", myd*100)+ "%");
+
+                        long total = report.getSatisfied() + report.getNoSatisfied() + report.getSatisfactory();
+
+                        double numerator = report.getSatisfied() + report.getSatisfactory();
+                        double myd = numerator / total; // 自动转换为浮点除法
+
+                        // 4. 格式化输出（直接使用%%表示百分号）
+                        report.setMydRate(String.format("%.2f%%", myd * 100));
+
                     }
                 }
             }
+
+            if (totalReport.getAnswer() > 0){
+                totalReport.setAvgAnswerTime((long) (totalReport.getAllAnswerTime() / totalReport.getAnswer()));
+            } else {
+                totalReport.setAvgAnswerTime(0);
+            }
+            if (totalReport.getLdCount()>0)
+            {
+                //结果的百分比
+                double answer = ((double)totalReport.getAnswer() / totalReport.getLdCount());
+                totalReport.setAnswerRate(String.format("%.2f", answer*100)+ "%");
+                if ((totalReport.getSatisfied()+totalReport.getNoSatisfied()+ totalReport.getSatisfactory())>0)
+                {
+
+                    long total = totalReport.getSatisfied() + totalReport.getNoSatisfied() + totalReport.getSatisfactory();
+
+                    double numerator = totalReport.getSatisfied() + totalReport.getSatisfactory();
+                    // 自动转换为浮点除法
+                    double myd = numerator / total;
+
+                    // 4. 格式化输出（直接使用%%表示百分号）
+                    totalReport.setMydRate(String.format("%.2f%%", myd * 100));
+
+                }
+            }
+
+            table.add(totalReport);
         }
         ExcelHelper<RecordReport> excel = new ExcelHelper<>(RecordReport.class);
 

ltrq-entity/src/main/java/api/entity/view/report/RecordReport.java

@@ -38,4 +38,10 @@ public class RecordReport {
 
     @ApiModelProperty("满意率")
     private String mydRate;
+
+    @ApiModelProperty("应答总时长")
+    private long allAnswerTime;
+
+    @ApiModelProperty("应答平均时长")
+    private long avgAnswerTime;
 }

ltrq-mapper/src/main/resources/mapper/report/ReportMapper.xml

@@ -38,7 +38,7 @@ PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN"
 		<result property="noAnswer"     column="noAnswer"      />
 		<result property="satisfied"     column="satisfied"      />
 		<result property="satisfactory"     column="satisfactory"      />
-
+		<result property="allAnswerTime"     column="allAnswerTime"      />
 		<result property="noSatisfied"     column="noSatisfied"      />
 	</resultMap>
 
@@ -235,6 +235,7 @@ PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN"
 		COUNT(1) ldCount,
 		SUM(CASE `is_answer` WHEN  1 THEN 1 ELSE 0  END ) answer,
 		SUM(CASE `is_answer` WHEN 0 THEN 1 ELSE 0  END ) noAnswer,
+		SUM(CASE `is_answer` WHEN  1 THEN TIMESTAMPDIFF(SECOND, answer_time, hangup_time) ELSE 0  END ) allAnswerTime,
 -- 		SUM(CASE WHEN `myd`>0  and `myd` <![CDATA[<]]> 3 THEN 1 ELSE 0  END ) satisfied,
 		SUM(CASE WHEN `myd`=1 THEN 1 ELSE 0  END ) satisfied,
 		SUM(CASE WHEN `myd`=2 THEN 1 ELSE 0  END ) satisfactory,