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DanChengCallCenter_API
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周口郸城医院 DanChengCallCenter_API

ИН на ревизия: b39ac3c027
Клонове Маркери
DanChengCallCenter_API
/
ivr
/
IVR_FWHZ.xml

IVR_FWHZ.xml 10KB
История Директен файл

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  1. <?xml version="1.0" encoding="utf-8"?> 
    2. 

  2. <ivr> 
    3. 

  3. 	<flow Name="IVR_FWHZ" Type="normal" IVR_Name="0"  IVR_Text="普通流程" MatchedNum="." MatchedLine="|-1|" Concurrency="1"> 
    4. 

  4. 		<cell   Name="CELL_START"  Pos="1" Next="2" IVR_Name="开始" Note="开始节点" /> 
    5. 

  5. 		<cell   Name="CELL_SQL"  Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_FuWaiHZ;Data Source=192.168.4.18" SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,1)" IsSaved="no" SuccessPos="3" FailPos="3" IVR_Name="数据库读写" Note="插入通话记录" /> 
    6. 

  6. 		<cell   Name="CELL_DEFINEVAR"  Pos="3" Next="4" IVR_Name="变量" Note="定义变量节点" > 
    7. 

  7. 			<DefVar   VarType="1"  VarName="AgentNo" VarVal="0" /> 
    8. 

  8. 			<DefVar   VarType="1"  VarName="AgentExtNo" VarVal="0" /> 
    9. 

  9. 			<DefVar   VarType="1"  VarName="KeyGroup" VarVal="0" /> 
    10. 

  10. 			<DefVar   VarType="1"  VarName="GroupID" VarVal="0" /> 
    11. 

  11. 			<DefVar   VarType="1"  VarName="Key" VarVal="0" /> 
    12. 

  12. 			<DefVar   VarType="1"  VarName="BlackListVerify" VarVal="0" /> 
    13. 

  13. 			<DefVar   VarType="1"  VarName="HolidayVerify" VarVal="0" /> 
    14. 

  14. 		</cell>
    15. 

  15. 		<!--黑名单开始-->
    16. 

  16. 		<cell   Name="CELL_SQL"  Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_FuWaiHZ;Data Source=192.168.4.18" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" IVR_Name="数据库读写" Note="读取黑名单" /> 
    17. 

  17. 		<cell   Name="CELL_RECORDSET"  Pos="5" LPos="6" EPos="6" GPos="6" IVR_Name="数据集映射" Note="取黑名单结果" > 
    18. 

  18. 			<Map   Var="BlackListVerify" /> 
    19. 

  19. 		</cell>
    20. 

  20. 		<cell   Name="CELL_COMPARE"  Pos="6" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="BlackListVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="7" FalsePos="110" IVR_Name="数据比较" Note="判断黑名单" /> 
    21. 

  21. 		<cell Name="CELL_AUDIODTMF" Pos="7" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    22. 

  22. 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="28" HangupPos="29" Note="黑名单提示音" />
    23. 

  23. 		<!--黑名单结束-->
    24. 

  24. 		
    25. 

  25. 		<!--欢迎词-->
    26. 

  26. 		<!--判断是否有已启动且在有效期内的文本欢迎词需要播放-->
    27. 

  27. 		<cell Name="CELL_SQL" Pos="110" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter5.1;Data Source=192.168.4.18" SqlStr="EXEC P_GetIVRWelcomes" IsSaved="yes" SuccessPos="111" FailPos="12" Note="欢迎词查询" /> 
    28. 

  28. 		<cell   Name="CELL_RECORDSET"  Pos="111" LPos="112" EPos="112" GPos="112" Note="取欢迎词结果" > 
    29. 

  29. 			<Map   Var="isw" /> 
    30. 

  30. 			<Map   Var="words" /> 
    31. 

  31. 		</cell>
    32. 

  32. 		<cell   Name="CELL_COMPARE"  Pos="112" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="isw" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="113" FalsePos="12" Note="判断是否有文本欢迎词" /> 
    33. 

  33. 		<cell Name="CELL_AUDIODTMF" Pos="113" PlayType="2" ContentType="2" Content="  `vs40  `dig`vs30 %[words] `vs50 ." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="0" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="13" FailPos="28" HangupPos="29" Note="欢迎词文本放音" />
    34. 

  34. 		
    35. 

  35. 		<cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    36. 

  36. 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="28" HangupPos="29" Note="放欢迎词" />
    37. 

  37. 		<!--欢迎词-->
    38. 

  38. 		
    39. 

  39. 		<!--节假日开始-->
    40. 

  40. 		 <cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_FuWaiHZ;Data Source=192.168.4.18" SqlStr="EXEC P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="15" IVR_Name="数据库读写" Note="节假日查询" /> 
    41. 

  41. 		<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" > 
    42. 

  42. 			<Map   Var="HolidayVerify" /> 
    43. 

  43. 		</cell>
    44. 

  44. 		<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="15" FalsePos="701" IVR_Name="数据比较" Note="判断节假日" /> 
    45. 

  45. 		
    46. 

  46. 		<!--转值班电话开始-->
    47. 

  47. 		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_FuWaiHZ;Data Source=192.168.4.18" SqlStr="EXEC P_GetZBDH " IsSaved="yes" SuccessPos="702" FailPos="28" Note="获取值班电话" />
    48. 

  48. 		<cell Name="CELL_RECORDSET" Pos="702" LPos="703" EPos="703" GPos="703" Note="获取值班电话结果">
    49. 

  49. 			<Map Var="zbdh" />
    50. 

  50. 		</cell>
    51. 

  51. 		<cell   Name="CELL_COMPARE"  Pos="703" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="zbdh" Data2="0" Data3="" VarType="3"  CompareType="1"  TruePos="11" FalsePos="31" IVR_Name="数据比较" Note="判断是否有值班电话" /> 
    52. 

  52. 		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    53. 

  53. 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="32" FailPos="28" HangupPos="29" Note="转值班电话提示音" />
    54. 

  54. 		<cell Name="CELL_SQL"  Pos="32" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_FuWaiHZ;Data Source=192.168.4.18" SqlStr="update T_Call_CallRecords set CallState=1,DealType=3,IsDeal=1,ExtNumber='%[zbdh]' where CallId='%[CallID]'" IsSaved="no" SuccessPos="33" FailPos="33" IVR_Name="数据库读写" Note="值班电话通话记录" /> 
    55. 

  55. 		<cell Name="CELL_TRANSFEROUT" Pos="33" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="29" FailPos="29" Note="转值班电话" />
    56. 

  56. 		<!--转值班电话结束-->
    57. 

  57. 		
    58. 

  58. 		<cell   Name="CELL_AUDIODTMF"  Pos="11" PlayType="2"  ContentType="1"  Content="D:\Midware\wav\假期提示音.wav" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#"  KeyVar="" HangupPos="29" SuccessPos="28" FailPos="28" IVR_Name="放音收按键" Note="放节假日音" /> 
    59. 

  59. 		<!--节假日结束-->
    60. 

  60. 		
    61. 

  61. 		<!--获取坐席组-->
    62. 

  62. 		<cell   Name="CELL_SQL"  Pos="15" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_FuWaiHZ;Data Source=192.168.4.18" SqlStr="select top 1 F_ZXZID from T_Sys_SeatGroup where F_ZXZCode='ZXZ'" IsSaved="yes" SuccessPos="16" FailPos="28" IVR_Name="数据库读写" Note="获取坐席组ID" />
    63. 

  63. 		<cell   Name="CELL_RECORDSET"  Pos="16" LPos="17" EPos="17" GPos="17" IVR_Name="数据集映射" Note="获取坐席组ID结果" > 
    64. 

  64. 			<Map   Var="GroupID" /> 
    65. 

  65. 		</cell>
    66. 

  66. 		<!--获取坐席组-->
    67. 

  67. 		<!--排队-转坐席/留言-->
    68. 

  68. 		<!--无坐席登录转值班电话，坐席全忙提示继续等待或挂机-->
    69. 

  69. 		<cell   Name="CELL_QUEUE"  Pos="17" Strategy="1"  VipLevelType="1"  VipLevel="0" GroupType="2"  Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" NoAgentPos="701" NoFreePos="18" SuccessPos="22" HangupPos="29" IVR_Name="请求排队" Note="排队节点" /> 
    70. 

  70. 		<cell   Name="CELL_AUDIODTMF"  Pos="18" PlayType="1"  ContentType="1"  Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#"  KeyVar="Key" HangupPos="29" SuccessPos="19" FailPos="28" IVR_Name="放音收按键" Note="坐席全忙放音" /> 
    71. 

  71. 		<cell   Name="CELL_BRANCH"  Pos="19" Var="Key" DefaultPos="18" IVR_Name="分支节点" Note="分支节点" > 
    72. 

  72. 			<Branch   Pos="20" Value="1" /> <!--继续排队-->
    73. 

  73. 			<!-- <Branch   Pos="24" Value="2" /> --> <!--留言-->
    74. 

  74. 		</cell>
    75. 

  75. 		<cell   Name="CELL_CONTINUEQUEUE"  Pos="20" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" TimeoutPos="18" SuccessPos="22" HangupPos="29"  IVR_Name="继续排队" Note="继续排队节点" /> 
    76. 

  76. 		<cell   Name="CELL_CANCELQUEUE"  Pos="21" Reason="等烦了" Next="28" IVR_Name="取消排队" Note="放弃排队节点" /> 
    77. 

  77. 		<cell   Name="CELL_AUDIODTMF"  Pos="22" PlayType="2"  ContentType="2"  Content="`vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="2" FinishKey="#"  KeyVar="" HangupPos="29" SuccessPos="23" FailPos="28" IVR_Name="放音收按键" Note="播报工号" /> 
    78. 

  78. 		<cell   Name="CELL_TURNAGENT"  Pos="23" Exten="AgentExtNo" FailPos="21" SuccessPos="29" HangupPos="21" IVR_Name="转人工" Note="转坐席节点" /> 
    79. 

  79. 		<!--排队-转坐席/留言-->
    80. 

  80. 		
    81. 

  81. 		<!--留言开始-->
    82. 

  82. 		<cell   Name="CELL_AUDIODTMF"  Pos="24" PlayType="2"  ContentType="1"  Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#"  KeyVar="" HangupPos="29" SuccessPos="25" FailPos="28" IVR_Name="放音收按键" Note="留言开始放音" /> 
    83. 

  83. 		<cell   Name="CELL_LEAVEWORD"  Pos="25" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#"  Timeout="60" TimeoutPos="26" HangupPos="27" FinishPos="26" IVR_Name="留言" Note="留言节点" /> 
    84. 

  84. 		<cell   Name="CELL_AUDIODTMF"  Pos="26" PlayType="2"  ContentType="1"  Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#"  KeyVar="" HangupPos="27" SuccessPos="27" FailPos="27" IVR_Name="放音收按键" Note="留言结束放音" /> 
    85. 

  85. 		<cell   Name="CELL_SQL"  Pos="27" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_FuWaiHZ;Data Source=192.168.4.18" SqlStr="INSERT INTO T_Call_LeaveRecord(F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no" SuccessPos="28" FailPos="28" IVR_Name="数据库读写" Note="留言入库" /> 
    86. 

  86. 		<!--留言结束-->
    87. 

  87. 		
    88. 

  88. 		<cell   Name="CELL_HANGUP"  Pos="28" Next="29" IVR_Name="挂机" Note="挂机节点" /> 
    89. 

  89. 		<cell   Name="CELL_END"  Pos="29" IVR_Name="结束" Note="结束节点" /> 
    90. 

  90. 	</flow> 
    91. 

  91. </ivr> 
    92. 

  92.