修改代码提交

fuwaiCallCenterWeb.UI/src/api/questionnaire/management.js

@@ -8,7 +8,16 @@ export function getPagerLists(params) {
     params
   })
 }
-
+// 获取问卷详情数据
+export function taskId(id) {
+  return request({
+    url: 'callcenterapi/api/callouttelnum/getteltaskdetails',
+    method: 'get',
+    params: {
+      id
+    }
+  })
+}
 // 获取问卷详情数据
 export function getPager(pageid) {
   return request({

fuwaiCallCenterWeb.UI/src/views/clickoutbound/tasks/components/tabPager.vue

@@ -1,6 +1,16 @@
 <template>
   <div class="tabPager">
     <h1 class="pager_title">{{ title }}</h1>
+    <p class="remark">
+      <el-row :gutter="20">
+        <el-col :lg="8">
+          <span v-if="quesName">姓名: {{ quesName }}</span>
+        </el-col>
+        <el-col :lg="8">
+          <span v-if="quesPhone">电话: <span class="quesephon" @click="outboundClick">{{ quesPhone }}</span></span>
+        </el-col>
+      </el-row>
+    </p>
     <p v-if="remark" class="remark">
       {{ remark }}
     </p>
@@ -32,6 +42,15 @@
         </div>
       </template>
     </div>
+    <!-- 呼叫结果 -->
+    <el-card v-if="callResults.length" shadow="hover" class="call_result">
+      <h5 class="title">呼叫结果</h5>
+      <el-radio-group v-model="callresultid">
+        <el-radio v-for="item in callResults" :key="item.id" :label="item.id" border>
+          {{ item.name }}
+        </el-radio>
+      </el-radio-group>
+    </el-card>
     <p v-if="pagerLists.length > 0" class="btn">
       <el-button type="primary" @click="submitPager">提 交</el-button>
     </p>
@@ -39,7 +58,8 @@
 </template>
 
 <script>
-import { getPager, answerPager } from '@/api/questionnaire/management'
+import { getPager, answerPager, taskId } from '@/api/questionnaire/management'
+import { getDictionary } from '@/api/commonAPI'
 import { uniqueObjArray } from '@/utils'
 
 export default {
@@ -48,15 +68,37 @@ export default {
     pagerDatas: {
       type: Object,
       default: () => {}
+    },
+    rowid: {
+      type: String,
+      default: ''
+    },
+    layerid: {
+      type: String,
+      default: ''
     }
   },
   data() {
     return {
+      ruleForm: {
+        id: ''
+      },
+      rules: {
+        callresultid: [{
+          required: true,
+          message: '请选择呼叫结果',
+          trigger: 'blur'
+        }]
+      },
       loading: false,
       title: '',
+      quesName: '',
+      quesPhone: '',
       remark: '',
       pagerid: '',
+      callresultid: '5bfe540c5a10b06b7a35a83a', //	否	string	话务状态（字典项：外呼结果）
       pagerLists: [],
+      callResults: [], // 呼叫结果数据
       jumpItem: [] // 跳过的试题
     }
   },
@@ -69,14 +111,46 @@ export default {
     }
   },
   created() {
-    this.getPagers()
+    if (this.rowid) {
+      this.ruleForm.id = this.rowid
+      // this.getPagers(this.rowid)
+      this.taskPagers(this.rowid)
+      this.getCallResuts() // 获取呼叫结果
+    }
   },
   methods: {
+    // 通过id获取问卷id
+    taskPagers(rid) {
+      this.loading = true
+      return new Promise(resolve => {
+        taskId(rid).then(response => {
+          this.loading = false
+          if (response.state.toLowerCase() === 'success') {
+            this.taskid = response.data.pagerid
+            this.quesName = response.data.tasktel.cusname
+            this.quesPhone = response.data.tasktel.phone
+            this.getPagers(this.taskid)
+          }
+        })
+        resolve()
+      })
+    },
+    // 获取呼叫结果
+    getCallResuts() {
+      return new Promise(resolve => {
+        getDictionary('ZDWHJG').then(response => {
+          if (response.state.toLowerCase() === 'success') {
+            this.callResults = response.data
+          }
+        })
+        resolve()
+      })
+    },
     // 获取问卷信息
-    getPagers() {
+    getPagers(rid) {
       this.loading = true
       return new Promise(resolve => {
-        getPager(this.pagerDatas.pageid).then(response => {
+        getPager(rid).then(response => {
           this.loading = false
           if (response.state.toLowerCase() === 'success') {
             // 修改父组件的值
@@ -94,33 +168,31 @@ export default {
 
     // 提交
     submitPager() {
+      // alert('111')
       // 验证必填项
-      let pagerOptions = []
-      // 正常接通
-      if (this.pagerDatas.callresult === '5bfe540c5a10b06b7a35a83a') {
-        if (this.validPager() === false) {
-          return
-        }
-        // 修改试题数据用于提交
-        pagerOptions = this.getPagerOptions()
-      }
-
-      const data = Object.assign(this.pagerDatas, {
-        result: pagerOptions
-      })
-      // console.log(JSON.stringify(data));
-      answerPager(data).then(response => {
-        this.loading = false
-        if (response.state.toLowerCase() === 'success') {
-          // 触发父组件的方法
-          this.$emit('getTP')
-          this.$message.success('恭喜你，数据提交成功!')
-        }
-      }).catch(() => {
-        this.loading = false
-      })
+      // let pagerOptions = []
+      // let pagerDatas
+      // // 修改试题数据用于提交
+      // pagerOptions = this.getPagerOptions()
+      // const data = Object.assign(this.pagerDatas, {
+      //   result: pagerOptions
+      // })
+      // console.log(JSON.stringify(data))
+      // answerPager(data).then(response => {
+      //   this.loading = false
+      //   if (response.state.toLowerCase() === 'success') {
+      //     debugger
+      //     // 触发父组件的方法
+      //     this.$emit('getTP')
+      //     this.$message.success('恭喜你，数据提交成功!')
+      //   }
+      // }).catch(() => {
+      //   this.loading = false
+      // })
+    },
+    outboundClick() {
+      // alert('111')
     },
-
     // 单选题跳题
     jumpPage(value, e) {
       // 1.获取跳题的 queguid
@@ -277,7 +349,10 @@ export default {
 			font-size: 24px;
 			color: #333333;
 		}
-
+    .quesephon{
+      color: #337ab7;
+      cursor: pointer;
+    }
 		.remark {
 			font-size: 16px;
 			text-align: justify;

fuwaiCallCenterWeb.UI/src/views/clickoutbound/tasks/index.vue

@@ -16,7 +16,6 @@
       <el-input v-model="keyword" placeholder="请输入电话号码" class="filter-item"/>
       <el-button type="primary" class="filter-item" icon="el-icon-search" @click="btn_search">搜索</el-button>
     </div>
-
     <el-table v-loading="loading" :data="dataLists" border stripe>
       <el-table-column type="index" label="编号" align="center" fixed width="80"/>
       <el-table-column prop="cusname" label="姓名" align="center" min-width=""/>

fuwaiCallCenterWeb.UI/src/views/notice/manage/addOrEditManege.vue

@@ -14,13 +14,14 @@
           :default-expand-all="defaultExpandAll"
           show-checkbox
           node-key="id"
+          check-strictly
           highlight-current
           @node-click="treeNodeClick"
         />
         <!--  -->
       </el-form-item>
       <el-form-item>
-        <el-button type="primary" @click="getCheckedNodes">点击</el-button>
+        <!-- <el-button type="primary" @click="setCheckedNodes">点击</el-button> -->
         <el-button type="primary" @click="submitForm">保存</el-button>
       </el-form-item>
     </el-form>
@@ -52,6 +53,8 @@ export default {
       rules: {
       },
       treelists: [], // 分类树列表
+      treelistIscheck: [],
+      resourceCheckedKey: [],
       defaultExpandAll: false,
       // 自定义菜单下拉数据的key值
       props: {
@@ -65,8 +68,9 @@ export default {
     if (this.rowid) {
       this.ruleForm.id = this.rowid
       this.getDetail(this.rowid)
-
+      // this.setCheckedNodes()
       this.getTreeLists(this.rowid)// 分类指标
+      this.TimeoutExe()
     } else {
       this.getTreeLists()// 分类指标
     }
@@ -78,6 +82,7 @@ export default {
         getTreeList(rid).then(response => {
           if (response.state.toLowerCase() === 'success') {
             this.treelists = this.buildTree(response.data)
+            this.treelistIscheck = this.buildTreeIceck(response.data)
           }
         })
         resolve()
@@ -150,13 +155,34 @@ export default {
         }
       })
     },
+    buildTreeIceck(listIcheck) {
+      const tempIcheck = []
+      const treeIcheck = []
+      for (const j in listIcheck) {
+        if (listIcheck[j].ischeck) {
+          tempIcheck[listIcheck[j].id] = listIcheck[j]
+        }
+      }
+      for (const i in tempIcheck) {
+        if (tempIcheck[i].parentid) {
+          if (!tempIcheck[tempIcheck[i].parentid].children) {
+            tempIcheck[tempIcheck[i].parentid].children = []
+          }
+          tempIcheck[tempIcheck[i].parentid].children[tempIcheck[i].id] = tempIcheck[i]
+        } else if (tempIcheck[i].ischeck) {
+          treeIcheck[tempIcheck[i].id] = tempIcheck[i]
+        }
+      }
+      // console.log(treeIcheck)
+      return this.filterTreeidDatas(treeIcheck)
+    },
     buildTree(list) {
       const temp = {}
       const tree = {}
+
       for (const j in list) {
         temp[list[j].id] = list[j]
       }
-
       for (const i in temp) {
         if (temp[i].parentid) {
           if (!temp[temp[i].parentid].children) {
@@ -169,6 +195,23 @@ export default {
       }
       return this.filterTreeDatas(tree)
     },
+    // 处理数据格式取id
+    filterTreeidDatas(treeDatas) {
+      const accessedRouters = []
+      let j = -1
+      for (const i in treeDatas) {
+        j++
+        accessedRouters.push({
+          id: treeDatas[i].id
+        })
+        if (treeDatas[i].children) {
+          accessedRouters[j].children = this.filterTreeidDatas(
+            treeDatas[i].children
+          )
+        }
+      }
+      return accessedRouters
+    },
     // 处理数据格式
     filterTreeDatas(treeDatas) {
       const accessedRouters = []
@@ -191,14 +234,16 @@ export default {
       }
       return accessedRouters
     },
+    TimeoutExe() {
+      setTimeout(() => {
+        console.log(this.treelistIscheck)
+        this.$refs.tree.setCheckedNodes(this.treelistIscheck)
+      }, 1000)
+    },
     getCheckedNodes() {
-      alert(this.$refs.tree.getCheckedNodes())
       // console.log(this.$refs.tree.getCheckedNodes())
     },
     treeNodeClick(data) {
-      // alert(this.$refs.tree.getCheckedNodes()[0].label)
-      // console.log(this.$refs.tree.getCheckedNodes())
-      // alert(data)
       // this.treeclickId = data.id
     }
   }

fuwaiCallCenterWeb.UI/src/views/order/components/addOrEdit.vue

@@ -2,49 +2,56 @@
   <div v-loading="loading" class="creat_order">
     <el-form ref="ruleForm" :model="ruleForm" :rules="rules" label-width="100px" class="order_form">
       <el-row :gutter="24" class="clearfix">
-        <el-col :lg="12" :xl="8" class="col_item">
+        <el-col :lg="24" :xl="24" class="col_item">
           <el-form-item label="工单类型" prop="typeid">
             <el-radio-group v-model="ruleForm.typeid" @change="changeOrderType">
               <el-radio v-for="item in typeOptions" :key="item.id" :label="item.id" border>{{ item.name }}</el-radio>
             </el-radio-group>
           </el-form-item>
         </el-col>
-        <el-col :lg="12" :xl="8" class="col_item">
+        <el-col v-show="businIs" :lg="12" :xl="12" class="col_item">
+          <el-form-item :label="`业务办理`" prop="businesstype">
+            <el-select v-model="ruleForm.businesstype" :placeholder="`请选择业务办理`" class="form_select" filterable clearable>
+              <el-option v-for="item in busineData" :key="item.name" :label="item.name" :value="item.name"/>
+            </el-select>
+          </el-form-item>
+        </el-col>
+        <el-col :lg="12" :xl="12" class="col_item">
           <el-form-item label="客户姓名" prop="name">
             <el-input v-model="ruleForm.name" placeholder="请输入客户姓名"/>
           </el-form-item>
         </el-col>
-        <el-col :lg="12" :xl="8" class="col_item">
+        <el-col :lg="12" :xl="12" class="col_item">
           <el-form-item label="客户电话" prop="phone">
             <el-input v-model="ruleForm.phone" placeholder="请输入客户电话"/>
           </el-form-item>
         </el-col>
-        <el-col :lg="12" :xl="8" class="col_item">
+        <el-col :lg="12" :xl="12" class="col_item">
           <el-form-item label="来电电话" prop="callintel">
             <el-input v-model="ruleForm.callintel" placeholder="请输入客户来电电话"/>
           </el-form-item>
         </el-col>
         <div v-show="afterSale">
-          <el-col v-if="afterSale" :lg="12" :xl="8" class="col_item">
+          <el-col v-if="afterSale" :lg="12" :xl="12" class="col_item">
             <el-form-item label="售后来源" prop="sourceid">
               <el-select v-model="ruleForm.sourceid" class="form_select" filterable clearable placeholder="请选择售后来源">
                 <el-option v-for="item in sourceOptions" :key="item.id" :label="item.name" :value="item.id"/>
               </el-select>
             </el-form-item>
           </el-col>
-          <el-col :lg="12" :xl="8" class="col_item">
+          <el-col :lg="12" :xl="12" class="col_item">
             <el-form-item label="单位名称" prop="company">
               <el-input v-model="ruleForm.company" placeholder="请输入客户单位名称"/>
             </el-form-item>
           </el-col>
-          <el-col :lg="12" :xl="8" class="col_item">
+          <el-col :lg="12" :xl="12" class="col_item">
             <el-form-item label="项目名称" prop="proid">
               <el-select v-model="ruleForm.proid" class="form_select" filterable clearable placeholder="请选择项目" @change="selectGet">
                 <el-option v-for="item in proData" :key="item.id" :label="item.project_name" :value="item.id"/>
               </el-select>
             </el-form-item>
           </el-col>
-          <el-col :lg="12" :xl="8" class="col_item">
+          <el-col :lg="12" :xl="12" class="col_item">
             <el-form-item label="所在地" prop="provinceCity">
               <el-cascader
                 v-model="provinceCity"
@@ -57,12 +64,12 @@
                 change-on-select/>
             </el-form-item>
           </el-col>
-          <el-col :lg="12" :xl="8" class="col_item">
+          <el-col :lg="12" :xl="12" class="col_item">
             <el-form-item label="具体地址" prop="address">
               <el-input v-model="ruleForm.address" placeholder="请输入具体地址"/>
             </el-form-item>
           </el-col>
-          <el-col :lg="12" :xl="8" class="col_item">
+          <el-col :lg="12" :xl="12" class="col_item">
             <el-form-item label="故障设备" prop="faulty_equipment">
               <el-input v-model="ruleForm.faulty_equipment" placeholder="请输入故障设备"/>
             </el-form-item>
@@ -85,15 +92,20 @@
             </el-form-item>
           </el-col>
         </div>
-
         <el-col :lg="12" :xl="8" class="col_item">
           <el-form-item :label="`${deptContent.deptname}部门`" prop="deptid">
-            <el-select v-model="ruleForm.deptid" :placeholder="`请选择${deptContent.deptname}部门`" class="form_select" filterable clearable>
+            <el-select v-model="ruleForm.deptid" :placeholder="`请选择${deptContent.deptname}部门`" class="form_select" filterable clearable @change="deptChange">
               <el-option v-for="item in deptData" :key="item.id" :label="item.name" :value="item.id"/>
             </el-select>
           </el-form-item>
         </el-col>
-
+        <el-col :lg="12" :xl="12">
+          <el-form-item label="接收人" prop="touser" >
+            <el-select v-model="ruleForm.touser" class="form_select" filterable clearable placeholder="请选择接收人">
+              <el-option v-for="item in touserOptions" :key="item.id" :label="`${item.username}(${item.usercode})`" :value="item.usercode"/>
+            </el-select>
+          </el-form-item>
+        </el-col>
         <el-col :lg="24" :xl="24">
           <el-form-item :label="`${deptContent.contentName}内容`" prop="content" >
             <el-input :autosize="{ minRows: 4}" v-model="ruleForm.content" :placeholder="`请输入${deptContent.contentName}内容`" type="textarea"/>
@@ -107,6 +119,22 @@
             </el-radio-group>
           </el-form-item>
         </el-col>
+        <el-col :xl="24">
+          <el-form-item label="工单有效性" prop="iseffective">
+            <el-radio-group v-model="ruleForm.iseffective">
+              <el-radio label="0">无效</el-radio>
+              <el-radio label="1">有效</el-radio>
+            </el-radio-group>
+          </el-form-item>
+        </el-col>
+        <el-col :xl="24">
+          <el-form-item label="立即处理" prop="dealinstantly">
+            <el-radio-group v-model="ruleForm.dealinstantly">
+              <el-radio label="0">否</el-radio>
+              <el-radio label="1">是</el-radio>
+            </el-radio-group>
+          </el-form-item>
+        </el-col>
         <!-- <el-form-item label="附件" prop="files">
 								<el-upload
 									ref="upload"
@@ -135,6 +163,7 @@
 <script>
 import { getProviceCity, getDictionary, getPro } from '@/api/commonAPI'
 import { getOrder, addOrder, editOrder } from '@/api/order/orderSearchHY'
+import { getUserSelects } from '@/api/systemSetup/roleSetting/userManage'
 import { validateTel } from '@/utils/validate'
 import { delFiles, filterContent } from '@/utils'
 
@@ -183,7 +212,10 @@ export default {
       },
       consultation: false, // 是否是咨询
       afterSale: false, // 是否是售后
+      // iseffective: false,
+      // dealinstantly: false,
       complaint: false, // 是否是投诉
+      businIs: false,
       provinceCity: [], // 省市下拉绑定的值
       provinceCityDatas: [], // 省市下拉数据
       props: { // 自定义省市下拉数据的key值
@@ -193,6 +225,8 @@ export default {
       },
       sourceOptions: [], // 售后来源下拉数据
       typeOptions: [], // 工单类型下拉数据
+      busineData: [], // 业务办理类型下拉
+      touserOptions: [], // 接收人下拉数据
       faultyTypeData: [], // 故障类型下拉数据
       faultyTypeData2: [], // 故障类型2级下拉数据
       productiveData: [], // 处理时效下拉数据
@@ -205,6 +239,10 @@ export default {
         phone: this.callinNum, //	是	string	客户联系电话
         name: '', //	否	string	客户姓名
         callintel: this.callinNum, // 来电电话
+        businesstype: '',
+        iseffective: '1',
+        dealinstantly: '0',
+        touser: '', // 指派给的坐席工号
         deptid: '', // 咨询部门id
         content: '', //	是	string	故障内容
         sourceid: '', //	否	string	售后来源id
@@ -257,22 +295,22 @@ export default {
     // 处理部门和内容的名字
     deptContent() {
       const deptCotentName = {
-        deptname: '咨询',
+        deptname: '接收',
         contentName: '咨询'
       }
       // 咨询
       if (this.consultation) {
-        deptCotentName.deptname = '咨询'
+        deptCotentName.deptname = '接收'
         deptCotentName.contentName = '咨询'
       }
       // 售后
       if (this.afterSale) {
-        deptCotentName.deptname = '咨询'
+        deptCotentName.deptname = '接收'
         deptCotentName.contentName = '故障'
       }
       // 投诉
       if (this.complaint) {
-        deptCotentName.deptname = '投诉'
+        deptCotentName.deptname = '接收'
         deptCotentName.contentName = '投诉'
       }
       return deptCotentName
@@ -284,7 +322,8 @@ export default {
     }
     Promise.all([
       this.getOrderType(), // 获取工单类型
-      this.getDeptData() // 获取部门
+      this.getDeptData(), // 获取部门
+      this.getBusineData() // 获取业务类型
     ]).then(() => {
       if (this.rowid) {
         this.ruleForm.ordercode = this.rowid
@@ -383,10 +422,13 @@ export default {
         if (response.state.toLowerCase() === 'success') {
           const res = response.data.model
           this.ruleForm.typeid = res.typeid // 类型
+          this.ruleForm.iseffective === res.iseffective // 工单有效性
+          this.ruleForm.dealinstantly === res.dealinstantly // 是否立即处理
           this.ruleForm.name = res.name // 姓名
           this.ruleForm.phone = res.phone // 电话
           this.ruleForm.callintel = res.callintel // 来电电话
-          this.ruleForm.deptid = res.deptid // 咨询部门id
+          this.ruleForm.deptid = res.deptid // 接收部门id
+          this.ruleForm.touser = res.touser // 接收人
           this.ruleForm.content = res.content // 故障内容
           if (res.typeid === '5bf522f45a10b06b7a35a503') { // 咨询
             this.consultation = true // 是否是咨询
@@ -418,6 +460,13 @@ export default {
             })
           } else if (res.typeid === '5c47d83fd2bc5f5d5907f296') { // 投诉
             this.complaint = true
+          } else if (res.typeid === '5d0c9e21156ef38d2086d941') {
+            this.businIs = true // 是否是业务类型
+            this.getBusineData().then(() => {
+              this.businesstype = res.businesstype// 业务办理
+              // alert(this.businesstype)
+              this.ruleForm.businesstype = res.businesstype // 客户项目名称
+            })
           }
         }
       })
@@ -429,6 +478,7 @@ export default {
           this.consultation = true // 是否是咨询
           this.afterSale = false // 是否是售后
           this.complaint = false // 是否是投诉
+          this.businIs = false // 是否是业务类型
           break
         case '5bf523015a10b06b7a35a504':// 售后
           this.consultation = false
@@ -439,16 +489,22 @@ export default {
           this.getFaultyType() // 获取故障类型
           this.getProCity() // 获取省市下拉数据
           this.getProductive() // 获取处理时效
+          this.businIs = false // 是否是业务类型
+          break
+        case '5d0c9e21156ef38d2086d941':// 售后
+          this.businIs = true // 是否是业务类型
           break
         case '5c47d83fd2bc5f5d5907f296':// 投诉
           this.consultation = false
           this.afterSale = false
           this.complaint = true
+          this.businIs = false // 是否是业务类型
           break
         default:
           this.consultation = false
           this.afterSale = false
           this.complaint = false
+          this.businIs = false // 是否是业务类型
           break
       }
     },
@@ -485,6 +541,25 @@ export default {
         resolve()
       })
     },
+    // 获取接收人
+    getUserDatas(code) {
+      return new Promise(resolve => {
+        getUserSelects(code).then(response => {
+          if (response.state.toLowerCase() === 'success') {
+            this.touserOptions = response.data
+          }
+        })
+      })
+    },
+    // 部门改变
+    deptChange(vId) {
+      this.ruleForm.touser = ''
+      if (vId) {
+        this.getUserDatas(vId)
+      } else {
+        this.touserOptions = []
+      }
+    },
     // 获取故障类型一级数据
     getFaultyType() {
       return new Promise(resolve => {
@@ -527,6 +602,17 @@ export default {
         resolve()
       })
     },
+    // 获取业务办理类型
+    getBusineData() {
+      return new Promise(resolve => {
+        getDictionary('YWBL').then(response => {
+          if (response.state.toLowerCase() === 'success') {
+            this.busineData = response.data
+          }
+        })
+        resolve()
+      })
+    },
     // 获取处理时效
     getProductive() {
       return new Promise(resolve => {

fuwaiCallCenterWeb.UI/src/views/order/orderAppointed/index.vue

@@ -25,16 +25,18 @@
       <el-table-column prop="phone" label="电话" align="center" min-width="120" />
       <el-table-column prop="callintel" label="来电电话" align="center" min-width="120" />
       <el-table-column prop="typename" label="工单类型" align="center" />
-      <el-table-column prop="deptname" label="咨询/投诉部门" align="center" min-width="120" />
+      <el-table-column prop="businesstype" label="业务办理" align="center" />
+      <el-table-column prop="deptname" label="接收部门" align="center" min-width="120" />
+      <el-table-column prop="touser" label="接收人" align="center" min-width="120" />
       <el-table-column label="工单内容" prop="content" align="center" width="200">
         <template slot-scope="scope">
           {{ scope.row.content | formatterContent }}
         </template>
       </el-table-column>
-      <el-table-column prop="sourcename" label="工单来源" align="center" min-width="120" />
+      <!-- <el-table-column prop="sourcename" label="工单来源" align="center" min-width="120" />
       <el-table-column prop="provincename" label="所在省" align="center" />
       <el-table-column prop="cityname" label="所在市" align="center" />
-      <el-table-column prop="address" label="具体地址" align="center" />
+      <el-table-column prop="address" label="具体地址" align="center" /> -->
       <el-table-column prop="createuser" label="创建人" align="center" />
       <el-table-column prop="createtime" label="创建时间" align="center" min-width="140" />
       <el-table-column label="操作" width="166" align="left" class-name="oparate_btn" fixed="right">

fuwaiCallCenterWeb.UI/src/views/order/orderCreateHY/index.vue

@@ -3,24 +3,31 @@
     <div v-loading="loading" class="creat_order">
       <el-form ref="ruleForm" :model="ruleForm" :rules="rules" label-width="100px" class="order_form">
         <el-row :gutter="24" class="clearfix">
-          <el-col :lg="12" :xl="8" class="col_item">
+          <el-col :lg="12" :xl="12" class="col_item">
             <el-form-item label="工单类型" prop="typeid">
               <el-radio-group v-model="ruleForm.typeid" @change="changeOrderType">
                 <el-radio v-for="item in typeOptions" :key="item.id" :label="item.id" border>{{ item.name }}</el-radio>
               </el-radio-group>
             </el-form-item>
           </el-col>
-          <el-col :lg="12" :xl="8" class="col_item">
+          <el-col v-show="businIs" :lg="12" :xl="12" class="col_item businShow">
+            <el-form-item :label="`业务办理`" prop="businesstype">
+              <el-select v-model="ruleForm.businesstype" :placeholder="`请选择业务办理`" class="form_select" filterable clearable>
+                <el-option v-for="item in busineData" :key="item.name" :label="item.name" :value="item.name"/>
+              </el-select>
+            </el-form-item>
+          </el-col>
+          <el-col :lg="12" :xl="12" class="col_item">
             <el-form-item label="客户姓名" prop="name">
               <el-input v-model="ruleForm.name" placeholder="请输入客户姓名"/>
             </el-form-item>
           </el-col>
-          <el-col :lg="12" :xl="8" class="col_item">
+          <el-col :lg="12" :xl="12" class="col_item">
             <el-form-item label="客户电话" prop="phone">
               <el-input v-model="ruleForm.phone" placeholder="请输入客户电话"/>
             </el-form-item>
           </el-col>
-          <el-col :lg="12" :xl="8" class="col_item">
+          <el-col :lg="12" :xl="12" class="col_item">
             <el-form-item label="来电电话" prop="callintel">
               <el-input v-model="ruleForm.callintel" placeholder="请输入客户来电电话"/>
             </el-form-item>
@@ -89,14 +96,21 @@
             </el-col>
           </div>
 
-          <el-col :lg="12" :xl="8" class="col_item">
+          <el-col :lg="12" :xl="12" class="col_item">
             <el-form-item :label="`${deptContent.deptname}部门`" prop="deptid">
-              <el-select v-model="ruleForm.deptid" :placeholder="`请选择${deptContent.deptname}部门`" class="form_select" filterable clearable>
+              <el-select v-model="ruleForm.deptid" :placeholder="`请选择${deptContent.deptname}部门`" class="form_select" filterable clearable @change="deptChange">
                 <el-option v-for="item in deptData" :key="item.id" :label="item.name" :value="item.id"/>
               </el-select>
             </el-form-item>
           </el-col>
 
+          <el-col :lg="12" :xl="12">
+            <el-form-item label="接收人" prop="touser" >
+              <el-select v-model="ruleForm.touser" class="form_select" filterable clearable placeholder="请选择接收人">
+                <el-option v-for="item in touserOptions" :key="item.id" :label="`${item.username}(${item.usercode})`" :value="item.usercode"/>
+              </el-select>
+            </el-form-item>
+          </el-col>
           <el-col :lg="24" :xl="24">
             <el-form-item :label="`${deptContent.contentName}内容`" prop="content" >
               <el-input :autosize="{ minRows: 4}" v-model="ruleForm.content" :placeholder="`请输入${deptContent.contentName}内容`" type="textarea"/>
@@ -110,6 +124,22 @@
               </el-radio-group>
             </el-form-item>
           </el-col>
+          <el-col :xl="24">
+            <el-form-item label="工单有效性" prop="iseffective">
+              <el-radio-group v-model="ruleForm.iseffective">
+                <el-radio label="0">无效</el-radio>
+                <el-radio label="1">有效</el-radio>
+              </el-radio-group>
+            </el-form-item>
+          </el-col>
+          <el-col :xl="24">
+            <el-form-item label="立即处理" prop="dealinstantly">
+              <el-radio-group v-model="ruleForm.dealinstantly">
+                <el-radio label="0">否</el-radio>
+                <el-radio label="1">是</el-radio>
+              </el-radio-group>
+            </el-form-item>
+          </el-col>
           <!-- <el-form-item label="附件" prop="files">
 								<el-upload
 									ref="upload"
@@ -139,6 +169,7 @@
 <script>
 import { getProviceCity, getDictionary, getPro } from '@/api/commonAPI'
 import { addOrder } from '@/api/order/orderSearchHY'
+import { getUserSelects } from '@/api/systemSetup/roleSetting/userManage'
 import { validateTel } from '@/utils/validate'
 import { delFiles, filterContent } from '@/utils'
 
@@ -162,7 +193,9 @@ export default {
       },
       consultation: false, // 是否是咨询
       afterSale: false, // 是否是售后
+      businIs: false,
       complaint: false, // 是否是投诉
+      touserOptions: [], // 接收人下拉数据
       provinceCity: [], // 省市下拉绑定的值
       provinceCityDatas: [], // 省市下拉数据
       props: { // 自定义省市下拉数据的key值
@@ -177,12 +210,17 @@ export default {
       productiveData: [], // 处理时效下拉数据
       proData: [], // 项目下拉数据
       deptData: [], // 咨询部门下拉数据
+      busineData: [],
       ruleForm: {
         typeid: '5bf522f45a10b06b7a35a503', //	否	string	类型id 咨询
+        touser: '', // 指派给的坐席工号
         phone: '', //	是	string	客户联系电话
         name: '', //	否	string	客户姓名
         callintel: '', // 来电电话
         deptid: '', // 咨询部门id
+        businesstype: '',
+        iseffective: '1',
+        dealinstantly: '0',
         content: '', //	是	string	故障内容
         sourceid: '', //	否	string	售后来源id
         company: '', // 单位名称
@@ -226,22 +264,22 @@ export default {
     // 处理部门和内容的名字
     deptContent() {
       const deptCotentName = {
-        deptname: '咨询',
+        deptname: '接收',
         contentName: '咨询'
       }
       // 咨询
       if (this.consultation) {
-        deptCotentName.deptname = '咨询'
+        deptCotentName.deptname = '接收'
         deptCotentName.contentName = '咨询'
       }
       // 售后
       if (this.afterSale) {
-        deptCotentName.deptname = '咨询'
+        deptCotentName.deptname = '接收'
         deptCotentName.contentName = '故障'
       }
       // 投诉
       if (this.complaint) {
-        deptCotentName.deptname = '投诉'
+        deptCotentName.deptname = '接收'
         deptCotentName.contentName = '投诉'
       }
       return deptCotentName
@@ -250,6 +288,7 @@ export default {
   created() {
     this.getOrderType() // 获取工单类型
     this.getDeptData() // 获取部门
+    this.getBusineData() // 获取业务办理类型
   },
   methods: {
     submitForm() {
@@ -317,6 +356,7 @@ export default {
           this.consultation = true // 是否是咨询
           this.afterSale = false // 是否是售后
           this.complaint = false // 是否是投诉
+          this.businIs = false // 是否是业务类型
           break
         case '5bf523015a10b06b7a35a504':// 售后
           this.consultation = false
@@ -327,16 +367,23 @@ export default {
           this.getFaultyType() // 获取故障类型
           this.getProCity() // 获取省市下拉数据
           this.getProductive() // 获取处理时效
+          this.businIs = false // 是否是业务类型
+          break
+        case '5d0c9e21156ef38d2086d941':// 售后
+          this.businIs = true // 是否是业务类型
           break
         case '5c47d83fd2bc5f5d5907f296':// 投诉
+          alert('投诉')
           this.consultation = false
           this.afterSale = false
           this.complaint = true
+          this.businIs = false // 是否是业务类型
           break
         default:
           this.consultation = false
           this.afterSale = false
           this.complaint = false
+          this.businIs = false // 是否是业务类型
           break
       }
     },
@@ -384,6 +431,37 @@ export default {
         resolve()
       })
     },
+    // 获取业务办理类型
+    getBusineData() {
+      return new Promise(resolve => {
+        getDictionary('YWBL').then(response => {
+          if (response.state.toLowerCase() === 'success') {
+            this.busineData = response.data
+          }
+        })
+        resolve()
+      })
+    },
+
+    // 获取接收人
+    getUserDatas(code) {
+      return new Promise(resolve => {
+        getUserSelects(code).then(response => {
+          if (response.state.toLowerCase() === 'success') {
+            this.touserOptions = response.data
+          }
+        })
+      })
+    },
+    // 部门改变
+    deptChange(vId) {
+      this.ruleForm.touser = ''
+      if (vId) {
+        this.getUserDatas(vId)
+      } else {
+        this.touserOptions = []
+      }
+    },
     // 获取故障类型
     getFaultyType() {
       return new Promise(resolve => {
@@ -485,5 +563,8 @@ export default {
     .col_item{
 			height: 51px;
 		}
+    // .businShow{
+    //   display: none
+    // }
 	}
 </style>

fuwaiCallCenterWeb.UI/src/views/order/orderDisposal/index.vue

@@ -25,16 +25,18 @@
       <el-table-column prop="phone" label="电话" align="center" min-width="120" />
       <el-table-column prop="callintel" label="来电电话" align="center" min-width="120" />
       <el-table-column prop="typename" label="工单类型" align="center" />
-      <el-table-column prop="deptname" label="咨询/投诉部门" align="center" min-width="120" />
+      <el-table-column prop="businesstype" label="业务办理" align="center" />
+      <el-table-column prop="deptname" label="接收部门" align="center" min-width="120" />
+      <el-table-column prop="touser" label="接收人" align="center" min-width="120" />
       <el-table-column label="工单内容" prop="content" align="center" width="200">
         <template slot-scope="scope">
           {{ scope.row.content | formatterContent }}
         </template>
       </el-table-column>
-      <el-table-column prop="sourcename" label="工单来源" align="center" min-width="120" />
+      <!-- <el-table-column prop="sourcename" label="工单来源" align="center" min-width="120" />
       <el-table-column prop="provincename" label="所在省" align="center" />
       <el-table-column prop="cityname" label="所在市" align="center" />
-      <el-table-column prop="address" label="具体地址" align="center" />
+      <el-table-column prop="address" label="具体地址" align="center" /> -->
       <el-table-column prop="createuser" label="创建人" align="center" />
       <el-table-column prop="createtime" label="创建时间" align="center" min-width="140" />
       <el-table-column label="操作" width="136" align="left" class-name="oparate_btn" fixed="right">

fuwaiCallCenterWeb.UI/src/views/order/orderProcessed/index.vue

@@ -25,16 +25,18 @@
       <el-table-column prop="phone" label="电话" align="center" min-width="120" />
       <el-table-column prop="callintel" label="来电电话" align="center" min-width="120" />
       <el-table-column prop="typename" label="工单类型" align="center" />
-      <el-table-column prop="deptname" label="咨询/投诉部门" align="center" min-width="120" />
+      <el-table-column prop="businesstype" label="业务办理" align="center" />
+      <el-table-column prop="deptname" label="接收部门" align="center" min-width="120" />
+      <el-table-column prop="touser" label="接收人" align="center" min-width="120" />
       <el-table-column label="工单内容" prop="content" align="center" width="200">
         <template slot-scope="scope">
           {{ scope.row.content | formatterContent }}
         </template>
       </el-table-column>
-      <el-table-column prop="sourcename" label="工单来源" align="center" min-width="120" />
+      <!-- <el-table-column prop="sourcename" label="工单来源" align="center" min-width="120" />
       <el-table-column prop="provincename" label="所在省" align="center" />
       <el-table-column prop="cityname" label="所在市" align="center" />
-      <el-table-column prop="address" label="具体地址" align="center" />
+      <el-table-column prop="address" label="具体地址" align="center" /> -->
       <el-table-column prop="createuser" label="创建人" align="center" />
       <el-table-column prop="createtime" label="创建时间" align="center" min-width="140" />
       <el-table-column label="操作" width="80" align="left" class-name="oparate_btn" fixed="right">

fuwaiCallCenterWeb.UI/src/views/order/orderSearchHY/index.vue

@@ -25,16 +25,18 @@
       <el-table-column prop="phone" label="电话" align="center" min-width="120" />
       <el-table-column prop="callintel" label="来电电话" align="center" min-width="120" />
       <el-table-column prop="typename" label="工单类型" align="center" />
-      <el-table-column prop="deptname" label="咨询/投诉部门" align="center" min-width="120" />
+      <el-table-column prop="businesstype" label="业务办理" align="center" />
+      <el-table-column prop="deptname" label="接收部门" align="center" min-width="120" />
+      <el-table-column prop="touser" label="接收人" align="center" min-width="120" />
       <el-table-column label="工单内容" prop="content" align="center" width="200">
         <template slot-scope="scope">
           {{ scope.row.content | formatterContent }}
         </template>
       </el-table-column>
-      <el-table-column prop="sourcename" label="工单来源" align="center" min-width="120" />
+      <!-- <el-table-column prop="sourcename" label="工单来源" align="center" min-width="120" />
       <el-table-column prop="provincename" label="所在省" align="center" />
       <el-table-column prop="cityname" label="所在市" align="center" />
-      <el-table-column prop="address" label="具体地址" align="center" />
+      <el-table-column prop="address" label="具体地址" align="center" /> -->
       <el-table-column prop="createuser" label="创建人" align="center" />
       <el-table-column prop="createtime" label="创建时间" align="center" min-width="140" />
       <el-table-column label="操作" width="106" align="left" class-name="oparate_btn" fixed="right">

fuwaiCallCenterWeb.UI/src/views/order/orderWaiting/index.vue

@@ -25,16 +25,18 @@
       <el-table-column prop="phone" label="电话" align="center" min-width="120" />
       <el-table-column prop="callintel" label="来电电话" align="center" min-width="120" />
       <el-table-column prop="typename" label="工单类型" align="center" />
-      <el-table-column prop="deptname" label="咨询/投诉部门" align="center" min-width="120" />
+      <el-table-column prop="businesstype" label="业务办理" align="center" />
+      <el-table-column prop="deptname" label="接收部门" align="center" min-width="120" />
+      <el-table-column prop="touser" label="接收人" align="center" min-width="120" />
       <el-table-column label="工单内容" prop="content" align="center" width="200">
         <template slot-scope="scope">
           {{ scope.row.content | formatterContent }}
         </template>
       </el-table-column>
-      <el-table-column prop="sourcename" label="工单来源" align="center" min-width="120" />
+      <!-- <el-table-column prop="sourcename" label="工单来源" align="center" min-width="120" />
       <el-table-column prop="provincename" label="所在省" align="center" />
       <el-table-column prop="cityname" label="所在市" align="center" />
-      <el-table-column prop="address" label="具体地址" align="center" />
+      <el-table-column prop="address" label="具体地址" align="center" /> -->
       <el-table-column prop="createuser" label="创建人" align="center" />
       <el-table-column prop="createtime" label="创建时间" align="center" min-width="140" />
       <el-table-column label="操作" width="166" align="left" class-name="oparate_btn" fixed="right">

fuwaiCallCenterWeb.UI/src/views/repository/repositoryManage/index.vue

@@ -9,13 +9,12 @@
         </div>
         <el-alert :closable="false" title="知识库分类" type="success"/>
         <el-tree
-          ref="treeRef"
+          ref="tree"
           :data="treelists"
           :default-expand-all="defaultExpandAll"
           :expand-on-click-node="expandOnNode"
           show-checkbox
           node-key="id"
-          check-strictly
           highlight-current
           @node-click="treeNodeClick"/>
       </el-col>
@@ -27,7 +26,6 @@
           <el-button v-permission="'HY_editR'" type="primary" class="filter-item" icon="el-icon-edit" @click="btn_editR">编辑</el-button>
           <el-button v-permission="'HY_deleteR'" type="primary" class="filter-item" icon="el-icon-delete" @click="btn_deleteR">删除</el-button>
         </div>
-
         <el-alert :closable="false" title="分类指标" type="success"/>
         <el-table v-loading="loading" :data="scoreLists" border stripe highlight-current-row @row-click="handleTableClick">
           <el-table-column type="index" label="编号" align="center" fixed width="80"/>